FLOOR DIMENSIONS

4.3
|
75 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.3
|
75 Reviews

Reviews


5.0
2 months ago Earlier this year my husband and I decided to replace the flooring in most of our home. We wanted to eliminate most of the carpet and replace most of it with laminate flooring. We also wanted all baseboards replaced. We only wanted the floors to have minimal carpet. As you might imagine, this was no small undertaking. We decided to go with Floor Dimensions as our contractor, since we had heard many good things about this business. Jason was our salesperson, Ryan, the owners son, was our coordinator and Janka, the owner, assisted me in selecting carpet. I must also mention Michael, the man who installed the laminate. Michael is very meticulous and did an outstanding job laying the laminate. We have had many compliments on his work. Now the laminate flooring is in, the carpet is in and the new baseboards are in. It could not look more beautiful. The job went very smoothly and everything was done very timely. This has added much more value to our home. We were very impressed with the workmanship and professionalism of everyone at Floor Dimensions. We highly recommend this business for your flooring needs.
2 months ago Business Owner Dear Norma. How kind of you to take the time to let us know how we did. I am so happy that you are enjoying your new flooring and carpeting. Thank you for giving us the opportunity.
5.0
2 months ago Friendly, super efficient, good prices. Great place for your flooring needs.
2 months ago Business Owner Dear Hugo, Thank you very much for your kind words and taking the time to let us know how we are doing. All the best to you and thank you for trusting us with your flooring project.
5.0
2 months ago This customer did not leave a comment.
2 months ago Business Owner Dear Scott, Your kind words and taking the time to let us know how we did is greatly appreciated. Thank you for your business and we hope you enjoy your new flooring for many years to come. Thank you also, for trusting us once again with your flooring needs. All the best!
5.0
3 months ago I was looking to have hardwood floors installed in my newly purchased home. I had the pleasure of working with Jason Puerto at Floor Dimensions. He was friendly, very professional and took the time to explain the diverse selection of flooring in stock. He encouraged me to take home samples, which really helped me to get a better feel of the floor in my home. I eventually settled on a great looking white oak waterproof laminate that fit my needs and budget. At that point, I knew there was no need to look any further and I made my decision to purchase from Floor Dimensions. Subsequently, I also purchased carpet for my home. My experience has been nothing but positive and I will definitely go back! I love my new floors and new carpet, thank you Jason!
3 months ago Business Owner Dear Kathy, Your kind words and trusting us with your flooring purchases is very much appreciated. Thank you and all the best to you! Janka Owner
5.0
3 months ago I recently came here and bought some laminate for our restaurant dining floor. Our sales associate Adrian was very helpful and helped us select one that was waterproof with a commercial warranty. Didn't even know these existed! I'm glad we got them here because they have a huge variety of different flooring and so many options to choose from. If I ever need flooring, this will be my go to place! Thanks guys! I came back again for some vinyl and again I found the selection to be very wide and so many options available! Adrian's wonderful service and depth of knowledge makes me want to return time and time again!
7 months ago Business Owner Dear Alma, Thank you so much for your kind words. Thank you also for trusting us with your new floors. It's customers like you that make our work fun and rewarding...knowing that we once again achieved our ultimate goal and that is to make our customers as satisfied as possible. Thank you again Alma! All the best!
5.0
3 months ago In desperation I contacted Floor Dimensions. I needed a chemical free floor because we have chemical sensitivities, and I needed it ASAP so we could move in. The only other providers were exorbitantly expensive or booked weeks in advance. Floor Dimensions came to my rescue. Their price was fair. They stored the carpet that was in the home so it could be given to someone else, who did not have chemical sensitivities--for free. There was some confusion about the installation date. They apologized and did not charge me for leveling, which would have been extra. And, the floors look great! I am a satisfied customer.
3 months ago Business Owner Dear Maureen, Many, many thanks for your business and your very nice review. We appreciate both very much! We hope you enjoy your new floor for many years to come. All the best! Janka White Owner
5.0
4 months ago Super easy to work with. Installed within a few days and it looks great. Love our new carpet. What more can you ask for in a flooring store?!
4 months ago Business Owner Hello Jennifer, How sweet of you to take the time to let us know how we did. Thank you very much for your business! We hope you enjoy your new floor for many years to come. All the best to you!
4.0
4 months ago This customer did not leave a comment.
5.0
5 months ago Floor Dimensions is a great store with a lovely selection of rugs of many types. I specifically wanted a wool area rug and they had some in-stock, good quality selections available. Oscar was very helpful, pricing was good, fast delivery---a very good experience all the way around; check it out!
5 months ago Business Owner Thank you Linda for such kind words. It was a pleasure helping you with your selection. We really appreciate your business and trusting us with your project. All the best, Janka White Owner
5.0
7 months ago We had a great experience with floor dimensions! We recently bought a loft condo that was in need of carpet removal, cat pee exorcism and new flooring in the upstairs and in the bathrooms. Tracy Puerto helped us pick out marmoleum for the bathrooms and hardwood for the upstairs, and was really helpful with information about products. Jason Puerto gave us great advice about sealing unpleasant odors before the flooring was installed. Joni helped us get it all scheduled. The installers were prompt and very conscientious. Due to some delay in the production of the wood we chose, we weren't able to achieve our goal of getting the flooring done before we moved in, but the folks at Floor Dimensions really worked with us to make the process as painless as possible. We're very pleased with the products and with the service we received. High marks to all!
7 months ago Business Owner Dear Amy, Wow...thank you for letting us know how we did! We are thrilled you are happy with our service. Thank you for your business and trusting is with your new flooring purchase. We hope you enjoy your new floors for many years to come. All the best!
5.0
7 months ago Floor Dimensions provided fantastic, helpful service. My husband and I looked at a number of different stores for click-lock bamboo flooring that we could float over our old linoleum, and found varying quality and a lot of contradictory information. At Floor Dimensions, though, we found an attractive high-quality floor for a great price, and the sales staff was extremely knowledgeable and helpful -- even though we were just buying for a one-room job. Oskar did a fantastic job of showing me around, answering my questions, and getting a crazy-quick restock in when they were one box short of what we needed, and both he and Jason answered installation questions for me after I had already purchased the materials. They even pitched in to help me load my car, and made sure that I got underlayment for the floor when I had forgotten about it. And the flooring that we purchased is in great condition -- not a single damaged board, actually! In short, we are thrilled with both the floor and the purchasing experience.
7 months ago Business Owner Dear Rachel, I can't thank you enough for such kind words and taking the time to write about your experience with your purchase. It's customers like you that make our job so much more rewarding. Thank you again and we hope you enjoy your new floor for many years to come. All the best, Janka White Owner
2.0
7 months ago I think it's very bad approach when you don't display price tags but make your customers ask price for every sample that you have on display. The selection is very big in this store although I asked price for couple hardwood floors and it seem to me way overpriced. Also installation fees are ridiculously high as well.
7 months ago Hello Ivan, I am so sorry about your experience. I totally understand your point. The reason we don't display the prices is because they change so often. By checking them as needed we often can quote the very lowest price available. As for our labor prices being high, I am surprised to hear that....we often hear the opposite from customers that compare our prices with other professional in house installation crews. Thank you Ivan for your input. All the best, Janka White Owner
5.0
7 months ago I recently decided to replace the worn out carpet in my 2 bedrooms. My first impulse was to go with carpet but decided on hardwood instead. The people at Floor Dimensions were friendly, helpful and informative. The first time I walked into the store I overheard their interactions with other customers and was very impressed with their level of customer service. I visited only one other store and quickly decided that Floor Dimensions was the one for me. I worked primarily with Jason who could not have been more responsive and accommodating. I was able to take home as many samples as I wanted as many times as needed. He was quick to arrange for, and provide an estimate and the contract process was a snap. The installation team was professional, courteous, fast, and did a great job of cleaning up. Overall, a totally painless process. I am extremely happy with my new floors, but having such an amazing customer service experience really made the difference.
7 months ago Business Owner Wow..many thanks Scott for taking the time to write about your experience with Floor Dimensions. All of us appreciate it very much and hope you enjoy your new floor for many years to come. Best wishes, Janka White
5.0
10 months ago After many visits to different flooring stores and feeling let down, I happened upon Floor Dimensions and was very impressed with their entire selection and stellar team. I worked with Adrian and he was most helpful, knowledgable about different products and assisted me in finding the carpet which best suited my needs. The task of selecting my flooring was actually fun and the entire process from beginning to end was completely painless!! Thanks Adrian and Floor Dimensions for making this as smooth as possible and for being so great to work with!!!
10 months ago Business Owner Dear Natalie, Thank you very much for your kind words. We know how busy everyone's schedule can be so we are always grateful when our customers recognize our business. All the best to you and we hope you enjoy your new carpet for many years. Thank you! Janka While
5.0
last year After finally deciding that the kitchen vinyl floor HAD to be replaced, we chose Floor Dimensions because of their good selection but most of all customer service. Tracy offered to email me other ideas after I couldn't quite settle on a final choice and she followed up several times answering my picky questions! The process after that was seamless. The installer, Brennan, was well, amazing. Meticulous doesn't begin to cover his work. For instance, when he realized that the baseboards could not be removed to install the vinyl under them, he brought over perfect white trim and even stained a piece of wood to go on one particular side. We are extremely happy with the workmanship, and, oh, the price was great too! Go there for your flooring!
last year Business Owner Dear Deb, Words can't begin to express how grateful we are that you took your valuable time to write such a wonderful review. I appreciate you recognizing our wonderful staff and I will make sure they know it. We hope you enjoy your new floor for a long, long time. All the best! Janka White Proprietor
5.0
last year Got a great price that would have been an entry point for flooring at most places. Thrilled with the service and the quality of workmanship. We'll be back!
last year Business Owner Thank you Celeste for your review. We appreciate you taking the time to let us know how we are doing. All the best to you! Janka White Proprietor
5.0
last year We just bought a townhouse and realized that we needed to replace the hardwood as well as the carpet throughout. After looking at a number of stores we settled on Floor Dimensions due to their location and their huge selection. We worked with Adrian, and found that he was very personable and low pressure. He showed us all the different choices from low to high, and explained very carefully what the advantages and disadvantages of each level of quality were. He encouraged us to take lots of samples home and look at it in the house under different kinds of light, so that we would end up with something that we really liked after installation. Every part of the process was easy, the measurement, the ordering, and the installation. Everyone we talked to was helpful and cheerful, and we never felt that we were being a bother with all of our questions. And the floors turned out beautifully after all was said and done. We could not be happier, and would recommend Floor Dimensions to anyone looking for new flooring.
last year Business Owner Wow Dave, what a way to top off my weekend! Thank you so much for the kind words and taking your valuable time to let us know how we did. Thank you also for trusting us with your home project. We hope you enjoy your new floor for many years to come. All the best to you and your! Janka Proprietor
5.0
last year I needed 7/16 inch pad last minute for a job so I called and Jason answered the phone. He was quick to look up and see if they had any in stock. I showed up 10 minutes later and he was already getting the pad ready for me. Very nice people and a very nice store! I recommend them greatly.
5.0
last year Great place for best selections, pricing and service.
5.0
last year I've used Floor Dimensions to install marmoleum in my kitchen with a wonderful border in 2007. In 2012 they laid marmoleum in my bathroom. House is circa 1908 and it looks great. In 2015 they installed laminate free floating over old hardwood floors. And I called them last month to install a wall to wall carpet in an office. they are always incredibly professional, on time, respectful of our home, and competitively priced. Am a loyal customer!
last year Business Owner Thank you Karen!!! It's such a pleasure knowing that our customers are happy with our service. Thank you for your loyalty. All the best, Janka White Owner
5.0
last year I have been a customer of Floor Dimensions for several decades.  I live in a large house and have made many changes to it over the years. Floor Dimensions has installed wood floors, laminate floors and carpeting in my home. Their recommendations have always been sound; their installation excellent; their prices very competitive. Store location is very convenient. While all of this keeps me going back, it is their commitment to my satisfaction that has inspired me to write this review.
5.0
last year My husband and I were looking to carpet our bedrooms and install hardwood in the living room. Floor Dimensions was our first stop and after seeing the selection and working with Jason we didn't bother visiting any other stores. Jason is very personable and spent time with us showing us all the options. We ended up choosing a carpet that was in stock and on sale, and they also had a VERY good price on carbonized bamboo. The bamboo was about half what it is cost else where. We were specifically shopping for tongue and groove flooring so we could install it ourselves, and Jason was very helpful giving us tips and reassurance that we could do it ourselves. The finished product is beautiful. The carpets are great quality (we went with Shaw's middle pile and upgrade the pad to the memory foam), very soft and nice to walk on. The wood is also beautiful. It was really easy to install, we're very happy we saved the money to do it ourselves. If we have to do anymore flooring in the future we will definitely work with Jason again.
last year Business Owner Thank you Samantha to you and your husband for trusting Floor Dimensions for your new flooring. We also appreciate very much you taking the time to write us a review. We know how valuable your time is so once again, big THANK YOU! It was a pleasure doing business with you! Janka White Owner
5.0
last year I've had the pleasure of working with Floor Dimensions multiple times for our design firm's clients. They always go above and beyond to ensure our clients are satisfied and we get the information we need quickly and efficiently. Sean in particular is a dream to work with. He recently helped me with a client project that was on a very tight timeline. From quotes to calculating square footage from rough drawings, Sean assisted me every step of the way. I can't speak more highly of him and the service he provides, and it translates through the entire operation. Will definitely be visiting them as a consumer in the near future!
5.0
last year The staff here is very professional, kind, and accommodating. We absolutely love working with Cappi! She is great at anticipating our needs and makes the sometimes stressful endeavor of shopping for new flooring a fun experience. She is at the top of her game! The company also has great pricing and selections. I highly recommend them.
5.0
last year We have been doing business with Janka and Floor Dimensions for many years, and they are top notch. As property managers, we highly value good communication and customer service, and the experience we have with Floor Dimensions sets them apart from everyone else. Their selection and prices are great, and their installation team are clean and competent. They are and will continue to be the first call we make when we need to solve a flooring problem!
2.0
last year Received a message from the owner awhile back that they have re-organized the business to provide better service.
5.0
last year As a designer, I have been working with Floor Dimensions since 2000. My relationship with them solidified when I found Teresa Soloman there. She was a wonderful saleswoman who established very proactive service and rapport with my office and our clients we would send there. She was extremely helpful and had great follow-through. My clients raved about her service and their experience purchasing Marmoleum, vinyl, carpeting and wood flooring. When Teresa left, we had some less great service from a few new sales guys for a period of a year or so. At some point I became aware of the owner, Janka, becoming more involved and a big shift in the staff and dynamic again. Sean has been our go-to person for clients service and helps our office obtain samples for various commercial and residential projects. Recently, we had an unfortunate situation that was not the fault of Floor Dimensions but with a specific high end product line. Once installed, the Carpeting had a coloring that was completely off from anything like the normal gradation you would expect from a textile material in all my 30 years of expericence. It was a putrid color that was unforeseen and completely unacceptable. Floor Dimensions, Janka and Sean all worked with the highest professional standards with my client to resolve the issue even when the carpet company would not. My client was extremely pleased with the final result and the care and service provided by Floor Dimensions, as was I. As a designer, I really appreciate their investment in their long-term professional relationships with clients and their integrity as a company.
5.0
2 years ago The best customer service ever! Thank-you Janka, Sean and the rest of the wonderful staff. My fiancé and I were remodeling his condominium . Our interior designer recommended floor dimensions. We ordered a high end carpet and laminated flooring . We waited to have the carpet installed the day before we we're suppose to move in; the rug turned out to be seriously flawed. It was clearly not floor dimensions fault but the manufacturer . We were in a panic! We could not move in, and on top of it our wedding was the following week! Janka, the owner, personally helped us pick out a carpet ( much better than the original ) and rushed the switching of the carpeting! We were not charged for any of it! As we were getting married our new carpeting was being installed! As another reviewer stated, the true test is how a business handles itself when things go wrong; we are so grateful to Janka and her staff at floor dimensions in Albany for their excellent service and commitment to quality. We love our carpet ! We would definitely recommend them.
2 years ago Business Owner Hello Wendy, Thank you for your kind words. I can honestly say it was a pleasure meeting you and Kim and helping you with the unfortunate situation. I always say, things happen for a reason.... Again, thank you and all the best to you and Kim! Janka White
5.0
2 years ago High recommended as the place to go to start--and finish--your flooring project. I would have saved a lot of time if Jason Puerto from Flooring Dimensions was the first person I spoke with rather than the fourth or fifth. He is extremely knowledgeable about the pros and cons of different products and incredibly patient with ever-changing special orders. I had already chosen an installer by the time I found my way to Flooring Dimensions, but I wouldn't hesitate to use their services if I were to do it again.
2 years ago Business Owner Thank you Elise for such kind words and thank you very much for taking the time to write the review of your experience at Floor Dimensions. It's because of your comments that gives us the joy of doing what we do and always striving to do better. Hope you enjoy your new flooring for many years to come. Janka White Owner
5.0
2 years ago Highly recommended. There's various ways to judge a business. The easiest of course being when everything goes smoothly and everyone is happy. Another way though is when things don't go according to plan and the business does everything they can to make sure the situation turns out right. I think that's what sets Floor Dimensions apart from many other stores I've dealt with when a problem has come up. In my case it was a problem with the supplier and the retailer but the owner stepped in and made sure everything turned out right. Many other places would have simply tuned me out since I had already purchased and installed the product (some hardwood flooring). In my case the owner stepped up and made sure I was happy even though it wouldn't appear to be beneficial to them (in the short term at least). They have a wide selection of flooring and truly stand behind the sale and I think that's harder and harder to find these days. A store that says they stand behind their product and it's not simply lip sync. I will definitely be using them again.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago The best place for all your flooring needs!! Most stylish selections and affordable pricing!
2 years ago Thanks for your review! We appreciate your time, and we have to agree with you!! Come see us again!
5.0
2 years ago Everyone at floor dimensions is very knowledgeable, professional and helpful! Prices are great and the installation of our carpet was perfect!! We could not be happier.
2 years ago Thank you for your review! We are happy to hear you are so pleased with your experience and most of all that you LOVE your carpet!
5.0
2 years ago My wife and I had a wonderful experience with Floor Dimensions. The staff was very helpful in working with our needs for new flooring. Their selection options were quite varied and they assisted my wife and I when they came to the house in dealing with a somewhat difficult existing floor pattern. The staff was friendly, efficient and we were impressed with the finished product. Great job!
5.0
2 years ago We live in an brown shingle house in Oakland that was built in 1910. Recently we decided to replace the kitchen floor - and after pulling up wood laminate, then vinyl tile squares, we got down to the original old linoleum (unfortunately way beyond salvage). After seeing it, we liked the idea of linoleum and looked around Oakland for suppliers. We found two, Floor Dimensions, a company we have used now five times, and one other company. We had them both came out for an estimate. The FD estimator was quite pleasant, and talked about the product with a lot of knowledge, and Floor Dimensions' estimate came back a few days later. We hired them, the floor went in and it looks great! We get a lot of compliments on the new linoleum and we love it. A week or two after it was installed we got the other bid, which was pretty much the same cost - but obviously without the customer service and follow through of Floor Dimensions. We highly recommend them.
2 years ago Business Owner Thank you Jim very much for such kind words. All of us at Floor Dimensions thank you for trusting us with your project. Unfortunately, for whatever reasons, Yelp has decided to put your review in the filter, preventing us from getting a better overall company rating. This has been an uphill battle for us with Yelp....we wish we could figure out what Yelp's reasoning is....it feels like pure extortion. Thank you Jim and all the best to you!
5.0
2 years ago I'm an interior designer working primarily in the bay area. I've tried different flooring companies for myself as well as my clients with mixed results. A few years ago I used Floor Dimensions to put hardwood throughout my house. I thought they were incredibly professional, responsive and reasonably priced. Since then, I've recommended them to my clients looking for carpet, hardwood, cork, etc. They have a great selection. Their staff is knowledgeable and accommodating. They really go the extra mile for you. All my clients have been 110% satisfied with them. Good work Floor Dimensions!
2 years ago Business Owner Thank you Kristina for such kind words. It's always a pleasure working with you and your clients. Unfortunately, Yelp has placed your review in the filter. This has been an uphill battle for our company. For no reason at all (that we know) our customer's reviews are placed in the filter preventing us from getting the credit that we deserve. Thank you anyway and hope we work again together very soon!
5.0
3 years ago From the moment we entered the showroom we were well cared for and were assisted in our selection. We did not really know what we wanted for our kitchen but the sales person helped us choose a couple of solutions. They came to our house in Berkeley and measured and sent back to us the bids that we required. We found the bids reasonable. Our kitchen was being remodeled so the floor was the last thing to go in. We ordered the tile, chose the grout and then installation occurred about 10 days later. It took three days, certainly longer than Floor Dimensions expected, due to the age and slope of or kitchen floor. Tiles were installed correctly, however, there was a problem with three tiles that were off color from the rest of the tiles. I called them and they said they would offer a reduction in the sales price of the installation or replace them as we asked, we wanted the correct tiles. Within a week they were back with all the new, matching tiles, installed them with no fuss and got the job done. We could not be happier. And, it looks great, too.
5.0
3 years ago Floor Dimensions is great to work with. On a recent residential remodel job they were incredibly helpful (both on the phone and in the store), were timely both in calling me back and visiting the jobsite for dimensioning; not only that, but they didn't treat us like lesser customers when we asked if they had any scraps or leftovers for a small room. I will definitely be using them in the future and recommend them to anyone looking for a floor solution.
2 years ago Business Owner Thank you Devin for such nice words. Unfortunately, Yelp has placed your review in the filter. This is such common practice for Yelp and as you can imagine it's very frustrating for us because we are not getting the credit we deserve. Thank you for attempting to help us with our overall ratings....we still appreciate it very much! All the best to you!
5.0
3 years ago This is very simple...... Competitive prices and the best customer service that I have received in years.  They go well beyond to make sure that you are completely satisfied.  My situation, manufacturer of cork flooring completely screwed up the trim molding and would do nothing to resolve my complaint.  Floor Dimensions resolved the problem of matching correct color trim at N/C.
5.0
3 years ago Great sales and service. We purchased vinyl floors. Order got in earlier than expected, they has no issues holding it for us. Rate was decent. They know their products and are really helpful. Local favorite.
5.0
3 years ago Quality and Service
1.0
4 years ago this place is not cool. I have just started looking for flooring for my home. the staff seemed more content with eating their lunch than helping me. i was greeted very quickly by a staff member and waved in the direction of the product area. I am a new home owner and this is a big purchase for me. I think i will take my money some where it is wanted. i really hoped you enjoyed your meal.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This is the first Yelp review that I have ever done but the service that I received from Floor Dimensions was well above and beyond what could be expected from a service company. As a General Contractor, I have used Floor Dimensions in the past due to their friendly sales staff and competitive prices. My experience with their installers on my last job confirms why I will continue to use Floor Dimensions. I promised my clients that we would be done with the remodel and out of their house by Christmas 2012. As with any large home remodel, the floor subcontractors are the last guys in. On this job we had figured 4 - 5 days, start to finish. As scheduled, the demo guys arrived on Monday, Dec. 17th to start the tear out of the old floor. Due to unforeseen circumstances, the job was delayed by 2 days. Understanding my situation and knowing my deadline, Floor Dimensions brought additional guys on to my job, worked late and even worked Saturday and Sunday allowing us to finish on Sunday by 4pm the day before Christmas Eve. Needless to say, this made my clients and myself extremely happy. A+ for customer service.
5.0
4 years ago Janka White is a wonderful salesperson and a delight, as are all the staff. After visiting many carpet stores, we knew our search was finallly over when we saw the huge selection, helpful staff, and great prices. We were able to get a unique patterned carpet and have it installed exactly on our timetable. Buying a new home is stressful enough - we were so happy replacing the carpet was a breeze.
4.0
4 years ago Family owned business and they care about their customers. I had a floor installed and there were some problems--difficult install to begin with as it was in a basement room on top of cement with a sump-pump in the room that I wanted seamlessly covered. The later was not possible but they tried to work with me. Once installed there was some buckling and I had to called them back. The owner called me to personally ensure me they would handle the problem. I am certain this is a business that cares about their customers and the quality of their workmanship.
4 years ago Business Owner Thanks for sharing, NP. I greatly appreciate your kind words about our business. There's nothing better than hearing back from our satisfied customers. Providing you with quality work is always our goal! If you ever need any more work you know who to call. Take care. All the best, Janka P.S. Be sure to 'Like' us on Facebook! facebook.com/pages/Floor…
4.0
4 years ago I used Floor Dimensions for new linoleum in my dental office in Pinole. They had a lower bid (by 25%), and did a very nicely finished (coved up the walls) installation. They finished ahead of schedule, were tidy, and the remounted toilets didn't leak. I couldn't ask for much more.
3 years ago Business Owner Thank you Larry for such nice words. We appreciate you taking the time to write.
5.0
4 years ago I went several times to find a carpet for stairs. They were very helpful and when I chose one with a strong pattern, I was told that they probably would not be able to match it exactly without extra material-- I chose to not buy extra. The installer was great-- he was able to match the pieces perfectly and was very competent and friendly. We have a nice bit of roll left over to make a matching hall runner. The price was very good and the quality seems excellent. I will buy there again.
5.0
4 years ago Great place for all your flooring. They have a huge showroom and stuff in stock so you can take it the same day. We had them install one of the carpet remenants in our baby's room and it went great. The price was good because it was a remnant and they gave us a good price for the installation. The pad feels great too. I am recomending them to my friends.
5.0
4 years ago We needed to completely recarpet and install new entry hall tile in newly purchased 1,300 sq. ft. 2BR/2BA condo. Janka White, owner of Floor Dimemsions, was great to work with in finding the right products, color selection, and supervising the entire process. The installers did a beautiful job all around and we are very pleased with the results. Would without any reservations highly recommend them.
5.0
5 years ago After asking friends, looking at other flooring websites and countless Lumber Liquidators catalogs, we decided to look at what Floor Dimensions had to offer. We were set on  dark laminate flooring and found several, all very reasonably priced, at the showroom in Berkeley. The sales staff was friendly and knowledgeable and suggested that we take the three samples that we were considering home for comparison (no fee or deposit was required, unlike other showrooms that we'd gone to). We settled on a beautiful dark cherry wood and made arrangements for installation in 2 months time. We live in a condo that has very strict homeowners association rules and had to make sure that the underlayment was to code and that the workers knew the parking and working hours and we had to schedule a designated elevator to be padded. All this took time and Floor Dimensions didn't rush us or pressure us to do the job earlier. The installers arrived promptly on a Monday and said that they'd be done by Friday. My husband has severe dust allergies and asthma so we opted to stay in a motel while the work was being done. We, knowingly, added this expense into the floor budget. As the week went on, it became clear that the job would not be finished by Friday so we added 4 extra days to our motel stay. The floor is absolutely beautiful and the installers left our condo almost dust-free. We were very pleased with the project except for the extra money that we ended up spending for the extra motel fees. I wrote an email to Janka White, making her aware of our situation and within 24 hours received a reply with apologies and asking us where we would like a check sent to cover the extra costs! I have to say, I was amazed and never expected to recoup the money. Floor Dimensions REALLY does standby their promise of 100% customer satisfaction. I would recommend this company to anyone. Jane M.
5.0
5 years ago I was about to buy carpet at Home Depot because I'm from out of town but I am the Trustee for a local property. My daughter, an architect, said, no Mom, you have to go to this flooring place we checked out in Berkeley next door to Lumber Liquidators on the frontage road along side I-80E. We had a deadline for our installation and we were on their doorstep at 8:00 AM. They open at nine, FYI. They have a huge selection of remnants and we only had a small area to carpet. We were able to pick out the perfect carpet for our needs and it was installed the very next day. You can't do much better than that. Oh wait, yes you can. The carpet installer, Dave, did an amazing job with a very challenging project. He made a seam disappear. You would be hard pressed to find better service and a better work ethic than Floor Dimensions offers.
5.0
5 years ago I have owned a large, classic home in EL Cerrito for nearly 28 years. I have raised children and dogs in it and have hosted many, many large events here.  Floor Dimensions has installed all of my carpeting and flooring. They have always provided excellent options, even finding carpeting that they did not carry, pricing it and installing it competitively for me. The quality of their products has proven to be everything they promised and more.  The quality of their installation and guarantees has proven to be everything they promised and more. SInce I am extremely picky about my house, this is no casual review! Their employees are knowledgeable and they have taken good care of the many others customers I have recommended. The carpeting we installed 21 years ago is finally showing some wear on the stairs and in the family room so I will be selecting replacements from Floor Dimensions.  The kitchen floor still looks like new though...
last year Business Owner Thank you Vickie for such kind words. And even though Yelp is not using your review as a credible, valid review and is not allowing your five star review to be part of our overall ratings, (go figure), we still love having you as our customer and we appreciate you taking the time. It's customer's like you that makes our job fun and rewarding. Janka
5.0
5 years ago I had several options in mind for floors for several rooms in my remodeling project. Janka took the time show me several kinds of floors and looks that I could like . She also recapped the prices very clearly . She also gave me ball park figures on the installation cost. Very nice service, no sales pitch! loved it!
5 years ago Business Owner Thank you for your very nice review. Thank you also for taking the time to write it. It means so much to us when our customers are pleased with our service. I hope you have a wonderful 2012!
4.0
5 years ago So, overall I'm very pleased w/ floor dimensions. We recently had them pull up our basement carpeting and replace with hardwood, as well as recarpet the steps and deliver an area rug. They did a quality job and were very pleasant to work with - Jason took great care of us. We did have a few unexpected challenges... The pros: - price: we found the hardwood we liked, then shopped around a bunch of stores, and felt like floor dimensions gave us the best price. The tricky bit is that everyone finds different ways to add things back in - they might offer "free tax" but then don't discount the materials as much as others - so it's important to figure out a way to compare apples to apples. For that matter, installation costs vary dramatically. The important thing is to negotiate - everything went down dramatically when we started talking to multiple places. But once we put everything together, it felt like Jason gave us the best, most comprehensive price. - installation quality: the guys who showed up (on time) to do the work did a great job. The floor looks beautiful. Carpet looks professional. - Quick turnaround: it was only a week and half after we placed the order that they started installation, which was great. The lessons learned: - unexpected cost: when Terry came out to measure and give a final quote, he didn't think we'd have an issue w/ leveling, but once they got the carpet up and looked at the concrete, it became apparent that we did (I don't blame him for not knowing up front - I can see that it would be difficult to know for sure). That was an unexpected $1k, and of course we were going to pay it, b/c we were already committed to the rest of the order. I was convinced it was a necessary cost - when you looked at a plank of wood on the concrete you could see that it wasn't level. I just wish we had gotten a quote for how much that would cost just in case it was needed when we first got the estimate for the entire job. That way we would have been able to negotiate with that as part of it, and decide whether we wanted to go forward up front. - installation over the weekend: originally we were scheduled for a wed-fri installation, so our basement wouldn't be torn up too long. When we had to do the concrete leveling, suddenly it required another day, which pushed us to Monday to be done. Again, if we had realized it was possible this might come up, we'd have suggested starting the installation earlier in the week (or the following week) to avoid a weekend disruption. - delay in our area rug: we were supposed to have our area rug installed when the floor was finished, which would have made sense since we paid them to move all the furniture as part of the project. But the rug was delayed and they didn't tell us it was going to be delayed. I had to call a couple times to track it down. It did arrive two days later, so not a huge delay, but then the delivery guy seemed surprised that I expected him to set it up instead of just drop it off. Together we got it all set up, but would have been nice if they had sent someone with him to help move all the furniture. Bottom line: I would totally recommend these guys. Every project has its unforeseen incidents, and I felt like these guys were relatively upfront with us (certainly better than most). And at the end of the day, our basement looks beautiful, and everything feels very high quality. Thanks Floor Dimensions!
5.0
5 years ago After eight years of wanting a new floor to replace white carpet in my guest room and office, I was referred to Floor Dimensions to get Bamboo flooring by my designer. After looking at samples and making a plan, several ideas were presented and I borrowed a few samples to show my husband. I did some comparison shopping ... and Floor Dimensions had the best prices. They also were the most flexible when it came to our schedule and how we wanted one room done at a time. They really listed and responded to our individual needs. We really liked the bamboo and agreed on one of the styles and scheduled two separate days for the team to come and replace our floor. They came on time and did a fantastic job. I was very pleased with the quality and the end result is absolutely beautiful. The floor made a HUGE difference and we love it! This was a fantastic upgrade to our house and I would recommend the team here to help you pick out what is right for your home too. They are great at flooring!!
5 years ago Business Owner Thank you Lee for the wonderful review. It was a pleasure working with you. Janka
4.0
5 years ago Limited experience but good so far: I have been in the store a couple of times to get advice about flooring and two people I talked to on these occasions were quick to offer help and were knowledgeable. Much appreciated.
5 years ago Business Owner Thank you David for your kind words.
4.0
5 years ago These folks just put in a Marmoleum floor for me. The whole process was professional and I'm totally satisfied. I think their pricing is competitive with full-service type flooring places, read: not cheap. But Marmoleum (linoleum) is a higher-end item and with any flooring, you really need to see it in person and, hey, having a huge showroom with tons of product to compare costs money. Love the floor!
5 years ago Business Owner Thank you Brendan for taking the time to write us a review. It's much appreciated!
5.0
5 years ago I cannot recommend Floor Dimensions enough. We had an extensive stair/room project where we wanted style, wearability, and comfort. The sales staff were knowledgeable, helpful, and patient, as we examined half the stock in the store! The installers were professional, and management was responsive and worked with us to solve a concern that emerged during the installation process.
5.0
6 years ago I had a Great experience with Floor Dimensions! I had to help my grandmother find flooring for the new home that she purchased. I went to many companies in the Bay Area. I had done my homework. Janka was extremely helpful. Floor Dimensions were willing to negotiate on their price. The service was great through the entire process. The installers were completely professional. We did have a slight glitch with floor connecters. One call to Janka and the problem was resolved right away. Floor Dimensions were serious about keeping us happy, and we were happy with the results. I would highly recommend this company. Do your own homework. Go to other companies first, and then bring your estimates with you to Floor Dimensions.
3.0
6 years ago I read nothing but bad reviews regarding the products that they sell here. However, the gentleman who helped us was quite friendly and went above and beyond helping to get us on our way to selecting some nice laminate hardwoods--- too bad the product sucks.
6 years ago Business Owner Hello Emerson, Thank you for your review. We appreciate your business. Our goal is 100% satisfaction. If there is anything we can do to further assist you please let us know. Thank you again, Janka
5.0
6 years ago Like Mike Z, I had a great experience w/ Floor Dimensions. We had had insurance work done by them in 1998 and while we loved the floor covering, the subcontractor who installed it left an annoying squeak in the bathroom floor. We called them back to fix it and it stayed fixed long enough for me to approve it and a couple of weeks later it came back. Had I been reviewing them then they would have received many fewer stars. I returned to them when I was looking for floor coverings for our front bathroom and kitchen (a friend says the most expensive words in remodeling are, "While we're at it...") and I found just the right pattern for the bathroom. The sales staff, and I dealt w/ pretty much all of them in several trips to the store, were uniformly helpful, beginning w/ Janka, who explained the labels' color coding to determine the quality of each sample. I left a $20 deposit and took several batches of samples to test on each floor before settling on what I wanted. I paid for it and we scheduled installation for today because of a combination of our schedule and theirs. The workers were due to arrive between 8:30 and 9:00 this morning. They arrived a few minutes before 8:30 and went to work. They installed both floors and were waiting for me when I returned from grocery shopping at 1:00. One even helped me carry my groceries in. The floors look spectacular. It was a pleasant and painless process and I would definitely deal w/ them again if the need arose. Addendum: About 4:00 in the afternoon I went to make a pot of tea and discovered they hadn't turned the gas for the stove back on. I called the store several times w/o answer but we reached them Tuesday morning and the installers came out a couple of hours later and took care of it. They were apologetic and it was quickly fixed. Every time I look at the bathroom floor or the kitchen floor I am thrilled w/ how good it looks.
5.0
6 years ago 5 stars for this fantastic family run business! I spent a lot of time in this store trying to decide on hardwood flooring and a carpet runner. I took home many samples and kept returning them for different samples. Choosing hardwood flooring is a difficult task and Janka and Cindy were so helpful with me. They were never pushy and just assisted me in choosing the perfect floor. I found the store to have an excellent selection of hardwood and carpet. * I picked out a beautiful runner that did not work with my stair dimensions. They figured out a way to custom "fix" it so that it would work, without charging me a custom price. * You can choose everything here, from tile to hardwood to carpet. You could outfit every room in your house with the awesome selection here. * It is so nice to be able to support a real family owned business when so many "box stores" and internet options are out there. I selected a beautiful hand-scraped floor in a SOLID wood that was truly at a price far below competitors engineered woods. *The staff in this store made me feel like family. They are the most lovely people who truly want you to have the best in your home. A real gem hidden away in Berkeley. Well worth the drive. * They have several items for your children to play with to keep them busy while you select your floors. My kids were all over the store and never got anything but a smile as they were racing around :) Well worth the trip, you won't be disappointed! These people are experts at what they do and it shows!
1.0
6 years ago We went to this store thinking they would be great but got the worst service ever. I would never buy anything from them with this kind of service particularly in this market when you get better service from Costco's little carpet stand plus at Costco will guarantee everything. There is no way this operation would guarantee anything. Look at the reviews of the store that closed, it's the same crew. Never, never would I go to this store again.
6 years ago Business Owner Hello Olivia, Who are you? If you are going to write bad reviews you should have guts to call the business instead of hiding behind the computer. Everything you are writing is so oposite from what we do and who we are. You send a quick message asking me "what do you want...I don't have time". How dare you write such a negative and not true review and than tell me you don't have time...again, are you sure you were in my store? Janka
1.0
6 years ago The worst. The husband and wife proprietors were the epitome of once they have your money for the sale, they don't give a dang about you. I had marmoleum installed by a very whiny worker who was over worked and told me he was supposed to have one other guy to help him, so the job took twice as long as I was told by the sales person (one of the owners). Then I had to go over to the store after the job was completed to pick up the linoleum floor cleaner that was supposed be delivered at the time of installation. When I asked my sales person about it, she didn't even look my way or say goodbye after handing me the container. Amazing. I wouldn't recommend this business to anyone. Go to The Floor Store over off of Central Ave. They're nicer people and have the same general products.
4.0
7 years ago This has got to be one of the rare instances where I'm very glad I didn't check Yelp first. Janka and Floor Dimensions were a pleasure to work with, from allowing me to borrow samples to take home (deposit is returned when one returns the samples) to warning me about the backorder situation, and then negotiating an installation date. Granted, my kitchen and laundry porch is a small job, but the two gentlemen who handled the linoleum install and repairs to the underlying floor structure were efficient and tidy. I had to be told where the single seam was (so I'd avoid sloshing water until the adhesives had fully dried and settled). I'm still admiring the beautiful job at the base of the cabinet corners (okay, I'm a detail geek). And I was given the scraps for my future science experiments/projects.
5.0
7 years ago I would just like to say thank you for the most wonderful customer service. I have had hardwood, tile and carpet installed in the past couple of years and have been so pleased. The quality of the products has been exceptional. I wish I could add a picture so that you could see for yourselves. There were so many products to choose from and the prices were extremely competitive. The installation was completed in a prompt and professional manner. Every person I have worked with has been extremely helpful, always following up later to make sure everything was satisfactory. I love to refer people to this company because I know they will be so pleased with their experience. I wouldn't dream of going anywhere else for flooring!
5.0
7 years ago I love this place! I first came to them because a friend of mine bought his laminate floors there, and found their prices to be the most reasonable. I'm working on a big laminate-installation project at home, one small section of our condo at a time. The owners have been more than accommodating of my somewhat unusual circumstances, in that I order small batches of flooring at a time, instead of all at once. They have been super helpful, friendly, knowledgeable, and flexible. Plus, it's pretty great to walk into a store like this where I'm recognized and called by name - as opposed to Home Depot, where you're lucky if you can hunt down an associate to answer a question. I highly recommend Floor Dimensions.
1.0
7 years ago We did a lot of comparison shopping for tiles and after weeks of agonizing and doing the math, we finally decided to go with a certain tile at Floor Dimensions for our bathroom. The price was decent and the lady was nice, but when they rang us up, they added on $60 for delivery charges to their store. For $60, I expect them to deliver it to our front doorstep, but they told me that they get charged the delivery fee and have to pass it to us. I was really irked that they didn't tell us this earlier when we were factoring in the price of the tiles during our comparison shopping,...we would have gone with a different tile from a different place. But I was in no mood to go back to the drawing board and start all over again (because then we'd have to pick a different tile for our shower to match the floor, etc). So we just paid it. (Later on we wanted to get a bullnose piece to match, but we were afraid we would be charged another delivery fee!) We ordered our shower tiles from Granite Expo, and our shower floor tiles from Sincere,...both had to be special ordered and NONE of them charged us any extra delivery fee whatsoever. I feel very ripped off, especially after reading other Yelp reviews. Wish I came here first,...
1.0
7 years ago I went into this place to find some tile and get a quote for installation. I took the time to look for a a tile and met with the estimator to get a quote. Everything went fine up until they gave me an estimate. I specifically asked them to give me a detailed estimate that shows exactly what I would be paying for. This is not too much to ask for and as consumer, I have a right to know exactly what I'm paying for, but they absolutely refused. They said I could sit there and ask them how much each item cost and I could write it down for my own information, but that they do not give me an estimate that shows the charges for each item. This made absolutely no sense to me. Their excuse was that they have competitors and they didn't want their prices out in the open. They could only give me a lump sum for labor and for materials and that was it. Hello??!! Of course they have competitors. That's the nature of having a business. And guess what. They just wrapped me up with a bow and hand delivered me to them. After a bit of calculations it turns out the true reason why they wouldn't give me a detailed estimate was because they were trying to tack on all kinds of fees and charges. They originally quoted $8 per square foot for tile installment plus materials when I first went into the store, but the lump some for the labor they gave me was close to $11 per square foot even after I deducted charges for demo that I could do myself. Oh and they conveniently forgot to include taxes and shipping on the estimate which was about an additional 14%. They wouldn't even give me a price list for the tile itself. Such deceptive business practices. Don't waste your time. I am so glad I got out of the deal before it was too late. Oh and another thing. I asked if they had in-house installers or if they subcontract out. They said that they have in-house installers, but checking out other reviews on yelp, it doesn't seem like it.
1.0
7 years ago Had I done my the proper Yelp homework, I would have saved myself the grief of shopping. here. Way overpriced on outdated goods. Will never shop here again.
6 years ago Business Owner How sad that Yelp is allowing these kinds of comments to be posted for everyone to read. What exactly are you saying Bakingdog? We get comments all the time how great our selection is. Are you sure you came to our showroom? And as far as pricing, are you kidding? Where can you buy hardwood for 2.99 sf, linoleum for 1.99sf, 3 rooms of carpet installed for 499.00. I can go on and on with examples of our low prices...but what's the use...your mind is made up.
1.0
8 years ago This customer did not leave a comment.
1.0
8 years ago On March 11, 2009, we placed an order for hardwood Armstrong Century Farm Hickory Natural engineered wood planks, to be installed in our master bedroom. We were told that the materials would arrive in two to three weeks. A month later, we received a call to arrange an installation on Friday, April 17. The scheduler said that there would be two men working so there would be no problem in completing it in one day. The installers would stay until the job was finished. I also was told that they would be responsible for moving pieces of heavy furniture out of the room and later putting it back (in our case, this only involved a big chest of drawers with a tv on top and our king-size bed). I am 68 and my husband is 71, so we were relieved that we didn't have to deal with moving these larger items. Anticipating our new floor and assuming Floor Dimensions' would follow through as promised, we moved most of the things out of the bedroom into a guest room, just leaving the essentials. I called on the Tuesday before the installation was scheduled to make sure it was going to happen and learned that the flooring hadn't arrived, so the installation was cancelled. At that time, the scheduler told me that the truckers would not leave unless they had a full load. I mentioned that it would have been helpful if someone had told us that there could be a delay when we placed our order. We understand that the depressed economy can cause problems for businesses, and we would have been prepared, at least, for it not arriving on time. We also wouldn't have packed up our bedroom for so long, a real inconvenience. I was told that the order was scheduled to arrive the following Tuesday and another installation date was set up for the following Friday, April 24. I called on Tuesday (I always initiated these calls; no one from Floor Dimensions contacted me to let me know what was going on) to see if the materials had arrived. Eventually I heard back from someone and was told they were now scheduled to arrive on Thursday, April 23. However, when I called on April 23, I was told they were delayed again. I was furious! Why hadn't someone checked this out the previous day and alerted me sooner to what was happening? By now, the whole thing was anti-climactic and our excitement about getting new floors had plummeted. Finally, on Thursday, April 30, the materials turned up and we were scheduled for Friday, May 1. The installer showed up at 8 AM (we were told 8:30 AM) with three Mexican workers who helped him dismantle and move the bed, as well as the big chest. The Mexicans left. I assumed they would return later in the day to help the installer move these things back into our bedroom. They didn't. Also, the installer wasn't able to complete the work in one day and said he would have to return on Saturday morning to finish it. He was ready to leave when I asked him where my husband and I were supposed to sleep that night. (Our small guest room was packed with the other items from our bedroom.) He agreed to try and assemble the bed, but, since my husband was working, I had to help him move the bed components and reassemble it, not something I should have to do at my age and with a bad back. Then the installer had to arrange for his son to join him in the morning to finish up the job and move the dresser back into the bedroom. In other words, the installation department had messed up and their worker ended up needing to resolve things. I called once a week earlier, trying to reach the manager, in order to express my frustration. She wasn't there. I told someone in sales about the problems I had encountered, and he said he would tell her. She never got back to me. I called again on the installation day when I discovered the work wouldn't be done in one day as promised and that I was going to have to help move the bed back into place myself, which wasn't part of the agreement. Again, she wasn't there and no one got back to me from management (nor does she post her email address on the website, though the other staff do, so I couldn't send her an email). This apparent lack of concern for their customer's satisfaction is really unacceptable and unprofessional. The only good thing that has come out of this transaction is the floor itself, which is beautiful, though some of the beveled edges aren't beveled and don't match up, leaving cracks that shouldn't be there. This has been the worst experiences I've had with a company as a consumer.
4.0
8 years ago This customer did not leave a comment.
3.0
10 years ago this place carries several options for your flooring solutions. carpets, rugs, tiles, vinyl, hardwoods, laminate floors... when we dropped by on saturday, they were having some sort of sale on certain hardwood floorings... there was actually quite a big selection of different types of woods and finishes... full priced hardwood and laminates (which is what we came to look for) are quite pricy in comparison to other places we've so far browsed... the ones on sale were at decent prices, but the one i liked was of course sold out already... there were several sales people around the store, but they let you roam around freely and look around until you have any questions for them

Store Information

GET DIRECTIONS
SHAW DESIGN CENTER
1081 Eastshore Hwy
Berkeley, CA 94710-1011
Hours Monday-Friday 9:00-6:00 Saturday 10:00-6:00 Sunday Closed

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient

Features

  • St. Jude
View all stores