GALAXIE FLOOR STORES
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Thanks for your great review!
4 months ago
Lindsey sold me top quality Bertch cabinets. Pricing was excellent based on competing quotes for another brand they sell. Excellent, consummate professional installation. Even though I did not purchase countertops from them, they arranged plumbing service at a lower negotiated rate. Top notch design, sales, service.
4 months ago
Thanks for the great review!
11 months ago
the Apple Valley location designed and tiled my bathroom. it Looks AMAZING. This is a great store with great people, that do Great work.
Great Product and Great Service!
"We had Galaxie do Wvoke Danielle hardwood laminate throughout two levels of our new house and they did a fantastic job. Installers Chris, Chuck, and Dean were great to work with and listened to my concerns and questions prior to installation, and Alethea was a great sales representative and the owner Kirk was great to talk to and do measurements with, and also listened and answered all the questions I had. Could not have been a better experience, and we will be using them for more of our remodel in the coming months. Highly recommended."
My sales rep is Alethea Simpson.....I can not say enough good things about her help and her guidance with my purchase of flooring material...she made all the difference in the world ....and when I need carpet she will be the person I seek out again for help....wonderful people!!!!!!
We have purchased carpet from here on two occasions. The last occasion we had a horrible experience. The carpeting (SHAW brand) started fuzzing almost immediately after installing. We contacted the floor store and they sent out someone to take a look at it and they insisted it was OUR fault the carpeting had a problem. I have NEVER seen carpet perform so horribly. It's matting down, fuzzing, and fibers stick up that you can pull out. I had the owner of the company come by to take a look because I thought he would work with me on it. The best he could do? Shaw had a 30 day policy where I could EXCHANGE the carpeting (basically for a different color same carpet) but the floor store would make me pay for removal and installation! Say what?!? Talk about awesome customer service… or NOT. Very disappointed. When the owner was here to look at the carpet and tell me it was my fault, he told me he had come from another homeowner who had just purchased carpet and was unhappy with her experience too. We are moving soon and need new carpet again… will definitely be choosing a different flooring company. Disappointed I had to write this review. I wish they would have been easier to work with at fixing their problem. Buyer Beware!