GALAXIE FLOOR STORES
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Galaxie Floor Stores
6808 151st St W Ste 104, Apple Valley, MN 55124-7282
952-891-5100
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Nikki H.
5 months ago
Anonymous
5 months ago
Thank you for the stars, Nikki. We look forward to the chance to serve you again in the future. …Thank you for the stars, Nikki. We look forward to the chance to serve you again in the future.Galaxie Floor Stores - Apple ValleyMore
5.0
Joyce D.
7 months ago
As always, your whole staff from your in store help in choosing the correct floor, to the floor correct measurements and needed preparations, and finally the installers - each of these individuals did an excellent job and our large lower level installation of cork flooring was done on time, looks wonderful, and appreciated the input of the technicians and careful installing by the installing crew!
Anonymous
6 months ago
It's great to know you had a positive experience with our team and that you're happy with your new cork flooring, Joyce. We aim to provide exceptional service, from selecting the right floor to installing it perfectly. Feel free to contact …It's great to know you had a positive experience with our team and that you're happy with your new cork flooring, Joyce. We aim to provide exceptional service, from selecting the right floor to installing it perfectly. Feel free to contact us if you need more help; we're always ready to assist.Galaxie Floor Stores - Apple ValleyMore
1.0
Matthew P.
7 months ago
Anonymous
7 months ago
We sincerely apologize for your experience, Matthew. We aim to deliver excellent service and it appears we missed the mark this time. We would greatly value the opportunity to make this right. …We sincerely apologize for your experience, Matthew. We aim to deliver excellent service and it appears we missed the mark this time. We would greatly value the opportunity to make this right.Galaxie Floor Stores - Apple ValleyMore
4.0
Nikkie R.
8 months ago
The sales people were easy to work with and I appreciate being able to take samples home. The time it took from placing the order to install was less than a month. I'm very pleased with the work and final product!
Anonymous
8 months ago
So glad you're pleased with the results, Nikkie! The next time we can help out, just give us a ring.
5.0
Chris D.
8 months ago
Have worked with Galaxie for two separate projects and they've been a pleasure to deal with. Great selection, excellent service (Tracy Braatz was awesome to work with and recommended some great carpet that matched our vision).Can't recommend Scott, one of their installers, enough. Punctual, professional and took great care in not damaging any baseboards/walls when removing old carpet and installing the new carpet.
Anonymous
8 months ago
The pleasure is all ours, Chris! Thanks for taking the time to share your thoughts on our work. We'll be sure to share your kind words with Tracy and Scott. If we can ever assist you with anything else, you know we'll be happy to help.
5.0
Shelley L.
last year
Very pleased with the customer service and products for our basement remodel. Tracy B was great to work with and sort through choices that best fit the remodel (Evoke) and First Frost countertops. Sheldon was a great installer for the floors and making an 70 year old cement work for our situation. Thanks to all.
5.0
Eric H.
last year
really nice folks to deal with, ordered a complete set of new kitchen cabinets, Koch classic line. Cabinets are a great value in the mid-price range, well built, nice finish, well designed accessories and extras. Kristina our designer was very fun to work with and Vitaly the installer did a fantastic job installing in our old, un-level and un-square house. Communication was great throughout the whole process.
1.0
Vicki H.
last year
I purchased carpet from Galaxie Floor Store and had it installed on 4/24/20. I purchased a higher priced carpet because I was told it was a better quality carpet and would last longer. Not true in my case. Within a year the carpet was worn and matted down. At that time I called Galaxie and told them the carpet I had for over 30 years looked better than the carpet they installed less than a year ago. I questioned if there was any type of protector put on the carpet for stains because it looked so bad. I live alone so there was not much traffic on this carpet either. I was told to have the carpet cleaned then send them pictures of the carpet. The problem was this was during all the restrictions for covid so I had to clean it myself.I sent them pictures as they requested of my still matted down and worn carpet. They insisted that I have it professionally cleaned so when I could I did have if professionally cleaned but Galaxie failed to tell me my warrenty period had already ended until after I paid another $430 to have this carpet cleaned. My question was whydidn’t they tell me this before they insisted I had to have it professionally cleaned to be covered by the warrenty. The latest is now Galaxy is telling me that by me shampooing my carpet myself it caused my carpet problems and won’t reimburse any monies back to me. It’s very disappointing that since this carpet was looking bad within a year of installation and I notified them at that time they will do nothing for me. Also I am a second time customer of Galaxie but definitely won’t be a third time customer
5.0
Claire B.
last year
Customer service was outstanding! We purchased carpeting for 3 large rooms and a staircase AND a large bound rug for the living room. We had some logistical challenges with that large bound run, BUT the nice folks at Galaxie Floors worked with us until we were 100% satisfied. We will definitely go back to Galaxie Floors when it's time to update the floor coverings in the lower level of our house.
Anonymous
last year
Claire, we're so happy to hear that you had a great experience with our customer service team! We'll be sure to let them know that you're satisfied with your carpet. Please don't hesitate to reach out if you have any questions moving forward. -Kirk J, Owner
5.0
Chris S.
last year
We worked with Tracy of Galaxie Floor in Apple Valley to purchase LVT for a project.. No sales pressure, plenty of patience as we moved through the product selections. We selected a Trucor product for our DIY mudroom makeover. Great sales help, great product.
Anonymous
last year
Chris, it sounds like working with Tracy was nothing short of friendly and easy! We'll be sure to let her know that you appreciated all of her help finding the right Trucor product. We hope the renovations go smoothly! -Galaxie Team
5.0
Tanisha J.
last year
Came here to find Shaw flooring to match our new homes floors. The best pricing and they offer a military discount! Will definitely come back for our flooring needs!
Anonymous
last year
Tanisha, there's nothing better than finding the flooring that perfectly matches your home! Anytime you need anything else, we'll be here for you.
5.0
B T.
2 years ago
We have always had a fantastic experience here— we will keep coming back!
Anonymous
2 years ago
Thanks for being such a loyal customer, B! You can always count on a great experience whenever you visit. -Kirk J., Owner
1.0
G. O.
2 years ago
o stars.The company does not follow through on commitments made to the customer. The communication between the store and the scheduling is atrocious.Never again. You can find cheaper installation companies and they will provide better customer service than these people.Supposed to have the floor installed weeks ago. They said it was a good 2 1/2 day job. 3 days later and they were missing wood pieces and the trim molding color was not close to the baseboard.We have been trying to schedule the COMPLETION every since. When the installers left after 3 days, they indicated they would take care of it. No, that never happened.My wife kept calling and then they scheduled the Monday before Thanksgiving. They said it would only take a few hours, My wife seemed confused as it seemed it should be longer to install ALL THE **** pcs. At that point, the store thought only one piece was being installed, they had no idea that trim was wrong and had to be ordered.That takes us to today, 12/9. They were scheduled to come between **** am this morning. My wife calls at 10:00 am and they put my wife into ******************* (who is not even in the office today), Finally, someone calls and apologizes as apparently something happened to the truck and now it was going to be between 12-1.1:00 pm. In fairness, I indicated if they were not here by 1:00, that they would be sent home. We had plans this afternoon and my wife took the morning off so she could be there.I have not ever experienced the lack of customer service and communication for a company that is supposed to be above the average in terms of qualilty.As of now, we have a half finished floor and I will not allow these people into my home until they can commit to a time line. This will now have to wait until after the Holidays. Can't wait to show our family the 1/2 done job. This company should not have good business rating to warn others.You can not commit to something, not follow through, and expect no consequences.***** in *****
Anonymous
2 years ago
We apologize for this communication mix-up on our part! We are working with these clients to finish their project. We are also making some internal changes to improve our customer service. We are a well-respected business and will continue to make improvements to keep and improve our reputation in the community.
Anonymous
2 years ago
They have responded to the BBB, but have not reached out to us at all, so I don't know what "we are in the process" means as there has been no response to us the customer from this company. Apparently, the BBB is more important to respond to rather than the customer. This was supposed to happen on Thursday 12/9...not one response from this company; however, BBB got a response. Monday 12/13/2021 1:54 pm
1.0
Eric H.
2 years ago
We hired Abbey to install a custom tile shower 6 years ago and after less than 1 year it leaked. They attempted a fix but after another 3 years it leaked again. After attempting to call and even a visit to the office no return calls were received. We hired another firm to rip out and replace the shower and found that the installation was completely wrong. As if armatures were doing the installation. We paid Abbey over $8k for the original installation and now we have $4k in fixing their subcontractors crappy work. They use subs for everything who have no skin it the game. Our new installer (a reputable company with a storefront in the community) stated that this was horribly incorrect and it is no wonder it leaked. DO NOT USE ABBEY DECORATING CENTER. BE WARNED!!!
Anonymous
2 years ago
According to our records we installed the shower in late 2014 and responded to a warranty repair call in early 2016 replacing two tiles in the shower floor. According to the review from the customer the shower was fine for at least three years after. We have a standard one year warranty on our work. This is well past our one year warranty and I don't have any record of this most current issue.
5.0
Keith G.
3 years ago
Great service as well as selections.
Anonymous
3 years ago
Keith, thanks for all your support. Let us know if we can lend a hand with anything. -Tim R., Owner
5.0
Ryan M.
3 years ago
We are getting Some work done in our kitchen. So we went here for some tile and cabinet options . Let me just start by saying the parking situation here is probably the worse of any strip mall style shopping I have seen. Plus there are other industries there so lots of big pick up trucks that park over the lines...but that's my rant. We were helped by a young lady named Ali who unfortunately is leaving soon but did a great job showing us options and even offering professional opinion. She helped us get an estimate set up and we may even get some stuff we didn't go in there for no thanks to the Mrs. Good luck with the new gig Ali and thanks for all the help. Check the store out great selection. And service but find a good parking spot.
Anonymous
3 years ago
Ryan, Thank you for your review! I'm sorry to hear about the parking, and I appreciate that feedback. We have been very busy and at times our parking gets full. We are doing what we can to make sure that our customers have parking …Ryan, Thank you for your review! I'm sorry to hear about the parking, and I appreciate that feedback. We have been very busy and at times our parking gets full. We are doing what we can to make sure that our customers have parking available.I'm glad to hear that Alex could help you with your options and give you her professional opinion. If you need anything else, we'd be happy to help!-Kirk J., OwnerMore
1.0
Jack W.
3 years ago
1.0
Mari N.
3 years ago
Thick bone older lady (sherry maybe) didn’t want to help us, instead decided to help other customers that came in after us. We decided in some tile and asked for a quote. She said I don’t have time today, but I’ll give you call on Monday. My husband and I made a $50 bet she wasn’t going to call, I won the net she never called.
Anonymous
3 years ago
This is not a review. We have built our business here in Apple Valley for over 30 years with great and loyal employees who we are proud of! We value reviews however we do not appreciate your mean-spirited comments. …This is not a review. We have built our business here in Apple Valley for over 30 years with great and loyal employees who we are proud of! We value reviews however we do not appreciate your mean-spirited comments.Kirk J.OwnerMore
1.0
Drea D.
3 years ago
I have been a customer of this business for many years, 20+. In the last 2 months I’ve been trying to work with a specific salesperson to order flooring & shower tile. I keep having to call or stop or email to have the salesperson work with me in going forward with my project. I have waited over 3 weeks for someone to come out to measure. They came out Monday, Nov. 9, 2020. I emailed the salesperson Friday, Nov. 13, 2020 to ask if the quote was ready, Her response was short, “still waiting for quote to come back”. Not a workable situation with this salesperson. I was told that by another staff person that I can’t work with another salesperson, i have to work with the one I’ve been assigned to. That is the worst sales situation I’ve ever heard of. If it doesn’t work with a specific person, why can’t a customer ask for a different salesperson. That is not right. So if a salesperson is not trained in how to close a sale & customer etiquettes then its time to ask for another salesperson or the customer will go to a local competitor. I’m done with Galaxy Floor Stores/Abbey Decorating. Listen to the customer & follow through with your customers!! All customers are important!!!! I moved on to a local competitor on Tuesday, this week, Nov 17 & received a quote same day. To date, Thursday, Nov. 19, 2020, I still haven’t heard back from Galaxie Floors/Abbey Decoration with a quote. Awful follow up service. Beware
Anonymous
3 years ago
We’re sorry for our customer felling they weren’t getting the timely response they expected. We’ve talked with the salesperson responsible for the job. We can’t figure out what happened with the delay on getting a measure. We have a very simple process. Our customer selects a product, It then gets scheduled with the estimator. The quote should be back to our customer within days. The only reason for a delay on the schedule would be product not selected. The reason for the delay on the quote from the time of measure was clarification on product was needed. This was a pole barn that part of the area was converted to living space. The outside walls have corrugated metal. This was causing a problem for the estimator. Everything has been figured out and the quote was send out that Friday the 20th. Kirk J****** Galaxie Floor Stores **** ***** ** * ***** ******* *** ***** ************
5.0
Kelly M.
4 years ago
Galaxie Floors not only showed great professionalism, they also showed compassion. As we were remodeling, we found a long-time roof leak in our new-to-us old house. We were devastated and didn't have walls on all 3 levels of our split-level house for an entire winter as we tried to figure out what to do and make repairs. Finding asbestos pushed our install date even further back. Galaxie Floors never pressured me to get things done and were very understanding. They even held the flooring in their warehouse for almost a year. I am so grateful for their kindness in that horrible time in my life. We now have a new home and plan to get flooring in it- our one stop will be Galaxie Flooring!!!
Anonymous
4 years ago
Kelly, I'm so sorry you had to go through dealing with the damage to your home. It was the least we could do to be understanding during that time, and we look forward to helping you with the flooring in your new home whenever you're ready! -Kirk J., Owner
1.0
Gloria R.
4 years ago
5.0
diane M.
4 years ago
We are so pleased with our new carpet and service. Thank you so much. To Tim and our installers. Diane
1.0
liz d.
4 years ago
Bloomington location: My husband and I decided to skip the big box store and use a specialty flooring store to purchase carpet and hardwood for our new home. We were impressed with the sales person’s knowledge. Unfortunately that’s was the only positive. Our carpet color choice (top of the line) had to be changed last minute due to a manufacturing glitch. Ok, I happens I guess. Then our other carpet choice had to be changed too. The install was terrible. Carpet fibers are still shedding, very visible seams and uneven edging. We had 4 rooms, 2 stairways and 1 hallway carpeted. When the installers were done they said to me, “We don’t have a vacuum....” Ah, what? I vacuumed everything...clogging my vacuum twice.Hardwood floors: delivery delayed, deliverers didn’t deliver sub floor and installer installed the floor vents above the floor level and said, “That’s how they’re supposed to be.” We insisted the vents be fixed and they were.We spent thousands of dollars and we are not impressed with the amount of set backs, delays and mediocre installation.
Anonymous
4 years ago
I'm sorry to hear that you weren't impressed with how your carpet and hardwood floor installation went, Liz. Although I believe in the quality of the work the team does, I can understand your frustration with the perceived setbacks. …I'm sorry to hear that you weren't impressed with how your carpet and hardwood floor installation went, Liz. Although I believe in the quality of the work the team does, I can understand your frustration with the perceived setbacks. Hopefully the team has another chance to impress you, and please know you can always bring up your worries with them during the installation. -Take care, Tim R., OwnerMore
5.0
Maggie T.
4 years ago
5.0
Ann M.
5 years ago
My dental hygienist recommended Galaxie for my vinyl plank flooring. Sandi was amazing focusing me on about 5 products from their vast choices. Matt installed an entire floor in 2 days. He was very professional & efficient. I now have beautiful, clean teeth & an even more beautiful home! Thank you
5.0
Geri-Jean H.
5 years ago
We had new carpet installed last week, from Tracey in sales to Scott that installed we were very pleased, if you need carpet this is the place to shop.
Anonymous
5 years ago
Thanks for your kind words! :-)
5.0
Anthony H.
5 years ago
Great Service! Everyone I have dealt with has been great! They took their time to find out what I was looking for and help me make the right choice!
Anonymous
4 years ago
I'm glad the team has been nothing but accommodating when helping you with your flooring needs, Anthony! If you ever need anything else, please don't hesitate to reach out. -Best, Tim R., Owner
5.0
David S.
5 years ago
Great company! Very professional and great customer service!
Anonymous
5 years ago
Thanks David! 😊
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Jan
5 years ago
A very pleasant experience from start to finish. Large variety of flooring to choose from and Sandy very helpful in helping us make a good decision. Installer was on time and very friendly and efficient. Love the new carpet. Jan
5.0
Wm. C.
5 years ago
Galaxie did a wonderful job installing my carpet! I am very happy with my new look!
5.0
Sadie J.
5 years ago
5.0
Alethea S.
5 years ago
5.0
Jody C.
5 years ago
5.0
DAN S.
5 years ago
From the sale to the installation, was fantastic, I thought I would come home and be vacuuming for a hour, they had already vacuumed Best company I have ever used
Anonymous
5 years ago
Thanks for taking the the time to write us a review! We appreciate our customers!!
4.0
Ramya M.
6 years ago
5.0
Terry S.
6 years ago
So far so good. The staff is attentive and knowledgeable.
5.0
GC
6 years ago
We are very happy with our bathroom tile we had installed by Galaxie Floors. Mark, our installer was very professional and did a fabulous job! When we do our other bathroom project we will go back to Galaxie!
1.0
Penny L.
6 years ago
2.0
Sally j.
6 years ago
We were pleased with installation, but one tile cracked within months. Attempts to rectify continue to be delayed. Email chain growing & is not being reslolved. We had planned further remodeling with Galaxie, but refrain due to this isdue.
2.0
Sally j.
6 years ago
We were pleased with installation, but one tile cracked within months. Attempts to rectify continue to be delayed. Email chain growing & is not being reslolved. We had planned further remodeling with Galaxie, but refrain due to this isdue.
5.0
Bruce N.
6 years ago
Sally Gephart Design at Apple Valley Location is the BEST. We needed A LOT of help with a project, we were lost until we found her.
5.0
Bruce N.
6 years ago
We have been very happy with every professional we have worked with! Our project started out with Matt putting down the flooring, Then Mark did the tile on the fireplace, Austin kitchen/bathroom tile, grout and calking. Our interior design advocate Lynne from the Apple Valley location made sure the project was beautiful and everything was running smooth. Thank you for everything, you all are very skilled at what you do!
1.0
Keri D.
6 years ago
5.0
Bishop S.
6 years ago
Anonymous
6 years ago
Thank you for the great review!
5.0
larry w.
6 years ago
Anonymous
4 years ago
Happy to see you enjoyed the flooring services offered, Larry. If you need anything else, please don't hesitate to reach out. -Best, Tim R., Owner
5.0
Cindy S.
7 years ago
Love my new Forbo Marmoleum in my kitchen! Tim came out to give us ideas and measure, and I couldn't be happier with my installation! Great Job!
5.0
Lisa
7 years ago
Galaxie Floors in Apple Valley helped me with a major remodel on my outdated townhouse. From helping me choose the products, to setting up demo to installation, everything was done on schedule. I love the end results!! A big thanks to Lynne who made things much less stressful by coordinating everything perfectly!
5.0
Joshua
7 years ago
These guys were amazing! On time - great work...I'm impressed all around. Thanks!
5.0
austin r.
7 years ago
Anonymous
7 years ago
Thanks for your great review!
5.0
Bluestem R.
7 years ago
Tim Ruzek and the whole team at Galaxie Floor Store continue to do great work for us and the homeowners we serve. Project after project, we can count on them to deliver flooring which is installed to excellent standards. They treat our customer's homes with respect. They are always communicative and easy to work with.The included picture was a particularly challenging install. It turned out perfect!
5.0
Fieldstone H.
8 years ago
Excellent company to work with and our clients are always treated with the utmost respect throughout the process. Whenever a question arises they are always quick to respond.
5.0
dougkarla
8 years ago
I have been working with Abbey Decorating since 1998. One of the Best company's I have ever worked with. They always keep the customer first. All of the people who work there are fun to work with,( as if they have been hand selected.)I would Highly recommend them to anyone!
5.0
Aaron
8 years ago
Great Product and Great Service!
"We had Galaxie do Wvoke Danielle hardwood laminate throughout two levels of our new house and they did a fantastic job. Installers Chris, Chuck, and Dean were great to work with and listened to my concerns and questions prior to installation, and Alethea was a great sales representative and the owner Kirk was great to talk to and do measurements with, and also listened and answered all the questions I had. Could not have been a better experience, and we will be using them for more of our remodel in the coming months. Highly recommended."
5.0
Judi
8 years ago
Wonder Staff
My sales rep is Alethea Simpson.....I can not say enough good things about her help and her guidance with my purchase of flooring material...she made all the difference in the world ....and when I need carpet she will be the person I seek out again for help....wonderful people!!!!!!
1.0
Anon A.
8 years ago
We have purchased carpet from here on two occasions. The last occasion we had a horrible experience. The carpeting (SHAW brand) started fuzzing almost immediately after installing. We contacted the floor store and they sent out someone to take a look at it and they insisted it was OUR fault the carpeting had a problem. I have NEVER seen carpet perform so horribly. It's matting down, fuzzing, and fibers stick up that you can pull out. I had the owner of the company come by to take a look because I thought he would work with me on it. The best he could do? Shaw had a 30 day policy where I could EXCHANGE the carpeting (basically for a different color same carpet) but the floor store would make me pay for removal and installation! Say what?!? Talk about awesome customer service… or NOT. Very disappointed. When the owner was here to look at the carpet and tell me it was my fault, he told me he had come from another homeowner who had just purchased carpet and was unhappy with her experience too. We are moving soon and need new carpet again… will definitely be choosing a different flooring company. Disappointed I had to write this review. I wish they would have been easier to work with at fixing their problem. Buyer Beware!
Anonymous
4 years ago
I know some time has passed, but I'm sorry to hear that you didn't enjoy your Shaw carpet. Although the team isn't liable for how the carpet performs, I can understand your frustration with how this was dealt with. I hope to welcome you back for a better experience one day. -All the best, Tim R., Owner
5.0
Melissa J.
9 years ago
I have worked with Alethea for the past several years as an interior designer for my new construction clients. Additionally, I helped her sell a home and purchase a new one for her very own family. Selling her home was a breeze thanks in large part to her excellent style - everyone who toured her home loved the colors, product choices and staging. My clients who have built new homes with her design assistance have ranged from starter splits to luxury ramblers and everything inbetween. Each home has showcased a personal style unique to that client but with sound advice from a professional with an eye for what is current and on trend. One of the things I admire the most is her dedication to helping our clients stay on budget while still accomplishing some fun looks. Alethea is a pleasure to be with, a knowledgeable professional and someone I would highly recommend to anyone!