NORTHCRAFT FLOORING LLC

3.9
|
47 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Northcraft Flooring 6229 Blue Ridge Blvd, Raytown, MO 64133-4107 816-356-8133 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.9
|
47 Reviews

Reviews


1.0
2 weeks ago If I could give zero stars I would. Maybe if you hire them directly for a job they give a crap, but if your builder uses them, and then you have to deal with them to get warranty issues resolved, beware. I should have left my tile shower floor alone because the puddle that didn't drain was better than the two fixes these people have done. I gave up as I didn't want them to come screw things up for a 4th time. Before we sell our house we will have to have the tile completely redone and pay for it ourselves using a more qualified contractor. The grout is different colors, the tile work itself looks awful, some tiles are chipped, and uneven. Also, they don't put anything down to protect your floors while they work, and every time they've left mastic or whatever adhesive it is ALL OVER the floors. And it will not come up. Magic eraser got some up, after much scrubbing, but my tile floors throughout the bathroom still have dark residue here and there and they look dirty all the time. YOU'VE BEEN WARNED.
5.0
3 weeks ago This customer did not leave a comment.
1.0
last month I think it’s amazing how a great business can have nasty human beings working under their prestige. There is new summit homes being build all around my neighborhood and northcraft is there main contractor for floors. Yet they have such low people working and representing their company. Just a few days ago at the beautiful new home was a few installers doing illegal substances. I immediately called police but when they arrived they had already left the location. I was not able to jot down the plates they were not visual. But the Van was a white Mercedes driven by a Hispanic male along with another Hispanic male. I just think it’s absurd how this can happen during daylight hrs and just at the reach of our children.
5.0
last month We had hard wood flooring installed throughout our main floor and carpet upstairs replacing old nasty carpet. Tonea assisted us from the Raytown store. Initially she brought samples to our home & also took pieces of our marble flooring back to the store to explore other options. I can't say enough good things about her patience and expertise. The install came off wonderfully. I highly recommend Northcraft!
1.0
4 months ago Horrible customer service and warranty work. Northcraft has been to our house to fix issues they created numerous times now. They still can't seem to get things right. Poor management, non-skilled labor and an overall horrible experience.
1.0
4 months ago Been to this store before and they measured a room for installation but never called me back to proceed with the installation. Went back again months later and there was no trace of me on their systems whatsoever, went through the process again. From the start the people I dealt with constantly took down the wrong information and not following through on their own process for selling/installing carpet. I had to take it upon myself to check in after giving them the amount of time they said they needed to prepare for each step in the process, they never reached out and let me know what's going on or if anything got delayed. Once I called them and figured out what was going on I scheduled Tuesday as my installation day, no specific time they said. Since I work 3rd shift it would be really nice to be able to actually schedule a time to have the installers come over instead of "whenever they pack the van and leave to your address that day". After they actually installed they asked my brother if we had a vacuum to vacuum the carpet, like they weren't provided with one? Why do I need to use my own tools and clean my own house after I PAID you to do it, there are white powdery marks all over the bottom of my walls and some in the middle of the wall from the bottom of the carpet as they moved it, there is a new hole in my wall which looks like it got hit from the bottom up when they were using some tool to install the carpet, and once the carpet was installed they took their tools and left, didn't wipe my walls at the very least. I'm pretty sure when you pay $700 for one room of carpet the LEAST they can do is clean up after themselves, that is literally part of the process. I went in the store a week later and put in the complaint and sent pictures to the lady and the register, I stayed until she said she sent the email to the stores owner and the person responsible for installing, told me I should expect an email for call soon. It's been 7 entire business days and I haven't been reached out to once, that's why I'm here writing this review. How do you expect me to pay full price for this? It seems I had to put more work into getting my carpet installed than they did?
5.0
5 months ago This customer did not leave a comment.
5.0
7 months ago Friendly and helpful staff, great selection of items. They have options from inexpensive to very high end.
5.0
7 months ago Friendly employee's
5.0
9 months ago As a designer for Summit Homes, I use Northcraft Flooring exclusively for my tile and flooring needs. Jill Koeshall understands my needs for creating homes that showcase the latest trends as well as providing affordable product for all types of homes. The installers are professional and work very hard to deliver the best workmanship and when something is not completed as expected are willing to rework as needed. Northcraft Flooring also recently partnered with Summit Homes and Children's Mercy Hospital - supplying all of the materials and labor needed to finish a home with all proceeds of the sale going to the Hospital.
5.0
9 months ago We love Northcraft! They have always done great work for us! They make us feel like family when we are there! Definitely recommend!!
1.0
9 months ago I have built several houses and the last one we bought we had to deal with Northcraft in Raytown. This is the worst company I have ever dealt with. Our Rep, Amy just wants to get rid of you. She won't answer your calls, and won't return your calls. She was terrible! Pushed their engineers flooring and it is terrible. Don't listen to her con job sales pitches. She is pathetic. If I had to do it again I would not buy a house that you have to do business with this company. Go to ProSource.
1.0
10 months ago Dealing with Northcraft in Raytown was a horrible experience. We showed up and our appointment was not on their schedule. We rescheduled to the next day and was told Jill would help us. She didn't come in that day so Lori was assigned to us. She was not familiar with our builders account so it was challenging to make selections. We later received two price lists with two different amounts that we had to question. Building a new home and making design selections should be a good experience. Our confidence with Northcraft is extremely low, we hope we made all selections and they were recorded and priced accurately. I cannot, in good faith, recommend Northcraft to family and friends.
5.0
11 months ago This customer did not leave a comment.
4.0
12 months ago Great choices for selection. Designer was not extremely helpful.
1.0
last year 1. Their wood flooring has begun to chip and come up after only a year. 2. They ask for partial payment before even scheduling for the work to be done. 3. They do not show up for their appointments and hen when you call the office no one is able to answer any questions except for Jill. Jill then does not return or answer any phone calls. Poor products, poor installation, and poor employees/owners.
1.0
last year We got flooring from the Lee's Summit location. We will not be returning. The installers were great. The sales team was not. They failed to tell us that it was our responsibility to purchase and paint the trim for the flooring. We got the floor installed, then found out a week later about the trim. It was not mentioned anywhere in the contract. Getting returned phone calls was difficult. The installers had to return to install the trim after we got it. They had to finish on a Friday night because the salesperson forgot to put us on the schedule. They never apologized for all the confusion
5.0
last year I've had the opportunity for to work with Northcraft for two different residences and one commercial building. Each time they offered a great selection, quality workmanship and affordable prices. I highly recommend you use Northcraft Flooring and Design for your flooring needs.
1.0
last year If I could give zero stars I would. My review is not in regards to the store itself, or the quality of the products. It’s 100% in the quality of the contractors Northcraft uses to install tile. We built a brand new home and our builder used Northcraft to buy/install all the tile. I’ve never seen such poor tile work in my life. If you are buying a new home and this company is installing ANYTHING... BEWARE!!!!
5.0
last year I had a great experience with Northcraft! I went into the showroom with one idea in mind (laminate throughout) and ended up working with their team and came up with a really unique and beautiful tile design for my hallway that matched wonderfully with my new wood laminate through the rest of the house. I couldn't be happier with how the work turned out. Their crew was timely and organized and cleaned up well after themselves. I was left with beautiful new floors that I get many compliments on. I highly recommend them for your next project!
5.0
last year I had a great experience with Northcraft! I went into the showroom with one idea in mind (laminate throughout) and ended up working with their team and came up with a really unique and beautiful tile design for my hallway that matched wonderfully with my new wood laminate through the rest of the house. I couldn't be happier with how the work turned out. Their crew was timely and organized and cleaned up well after themselves. I was left with beautiful new floors that I get many compliments on. I highly recommend them for your next project!
5.0
last year I recently bought an old house and replaced all of my flooring with Northcraft Flooring & Design. Even with unexpected problems under the existing floor my new floor was completed on time and looks beautiful! My old house looks new again! Great job Northcraft Flooring & Design!
5.0
last year LOVE LOVE LOVE Northcraft Flooring & Design. I went to the Raytown location and the designer assisted me and I ended up going with a pattern carpet on my stairs that I never would have thought of using. That is now my pride and joy and I show it off every time someone new comes to my house. The installers were of highest standard and treated me as if I was their only client and did not leave until everything was to my satisfaction. I will never use any other company for my flooring needs other than Northcraft Flooring & Design. I don't give many reviews and only then if the company far exceeds my expectations which Northcraft did.
5.0
last year Very knowledgeable, helpful staff! Any questions I had were taken care of immediately. They helped me pick out better carpet than I would have on my own. My bathroom tile looks amazing! Beautiful work and was done timely and professionally! I'm highly impressed with everyone I worked with here! Will definitely be recommending Northcraft to anyone in need of flooring!
5.0
last year Very helpful and knowledgeable. I would highly recommend using them.
4.0
last year I had a friend refer me to Northcraft after being very happy with their design services. Northcraft recently opened a store in Lees Summit. After getting a crazy, over the top price from Lowes to put new flooring, cabinets, countertop and backsplash in my kitchen, I stopped in there back in October and met Christy. She was amazing. She puts customers first. I told her my budget and she worked within my budget to show me options that were beautiful and matched my design taste. I told Christy that I wasn't going to start my remodel until after the holidays, and vs. being pushy and giving me the weekly sales pitch, she simply just told me to contact her when I was ready. When it came to my remodel - Christy helped to coordinate a contractor schedule that worked with my timeline. When the work started, Christy called on a regular basis to make sure things were going smoothly. When a problem came up with our wood floors, within 24 hours Christy had new floors being delivered to us. She has been so great to work with, I am even having her make custom rugs for our kitchen. Every new build or remodel will have it's problems but it's nice when you can call a knowledgeable expert to help work through your issues.
5.0
last year Exceptional customer service!! Extremely happy with the results!
5.0
last year This customer did not leave a comment.
5.0
last year Good work,good people
1.0
2 years ago Not good customer service, they kick you out for having paint on you while you're looking at carpet.
3.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We have used Northcraft Flooring for 3 major remodels in the past 10years, both for carpet and extensive tile work. They are fantastic to work with. Their showroom is amazing. They have decorators on staff to help you pick our everything and coordinate, which was a blessing (no added charge). Jay Alewel is very dedicated to his clients, Becca and Angie the decorators were fantastic, and Eric our tilesetter is amazing. I am a picky person and they have delivered every time! Highly recommend!!!
5.0
3 years ago Beautiful showroom, great selection & prices. Amy Beasley / designer is very knowledgeable, friendly, and helpful.
4.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Do not use this company!! Stay away summit homes contracts this company and our tileflooring came out all wavy and they've missed 2 appointments so far to come fix it, showed up on another day in announced. Shoddy work and no accountability
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Great people, great products
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago My wife and I had our house built recently and we used Northcraft for the flooring, paint schemes, and tile. We had the pleasure of working with Angie Milburn. She took care of us like we were her family. Plus we got to see all of the work finished yesterday and it looked Amazing. Perfect job.. Thank you Northcraft and thank you very much Angie..
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.