NORTHCRAFT FLOORING LLC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Northcraft Flooring
6229 Blue Ridge Blvd, Raytown, MO 64133-4107
816-356-8133
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Daren W.
8 months ago
Good place to get all kinds of flooring tile LVP.
1.0
Briana B.
8 months ago
Terrible customer service provided by Amy W., whom we were assigned, not by choice, through our builder JFE construction. I was never able to speak to her via telephone because she was not available. She only responded via email and was extremely short, rude and did not provide the appropriate information needed to help me make a decision regarding our flooring. The one photo she provided of the floor we selected turned out to be a digitally altered photo and when the floors were installed, they looked completely different than the photo she provided. Again, she only provided me one photo of that flooring type and that was all I had to refer. We were living overseas at that the time so we were unable to travel to the store. Very unhappy with our experience. When this was brought up to our builder they just swept it under the rug, per say, and did not help make a resolution in the matter. Not to mention we paid $12,900 for this specific LVP flooring for only the basement and no one would provide me an invoice to see what I was paying for. Amy and JFE upright refused after multiple requests. I can't recommend Northcraft flooring to anyone.
5.0
Cesar s.
8 months ago
5.0
Nicole G.
9 months ago
Angie was an absolute godsend! Could not ask for a more knowledgeable and kind person to meet with. She went above and beyond!
5.0
Debi B.
12 months ago
They recently installed LVP, carpet and tile in my new house. Excellent work and very professional. Jay is one of the kindest and compassionate persons I have ever worked with and it comes through in his companions.
5.0
Angelo P.
last year
Good Customer Service!
1.0
Shawn R.
last year
Northcraft did all the tile walls in our home. The tile has a significant amount of lipping, the grout is cracking, and none of the walls have a 90 degree corner. They have returned 3 times to fix non sloped seats in the shower, cubbies, and culk/grout issues. We have 4 bathrooms and due to these issues many of them have been out of service from 2 weeks to a month. When asked about walls not having correct angles in the corner the owner via the representative stated these would not be covered as they are a framing and drywall mistakes on the builder. Of note the fixes to the cubbies still have to be done again as any shampoo bottle now slides off the side.
5.0
Matt M.
last year
Great selection of tile and carpet. Angie was super helpful and friendly. Will definitely be back!
1.0
Ta’Nia H.
2 years ago
I would give 0 stars if I could. Me and my fiancé came into the establishment ( we are both 19 and of age) looking for new ideas regarding the home we are buying soon. The front desk ladies and other staff were very nice and comforting while helping us and answering our question. We hadn’t been in the store for more that 10 min before my fiancé)who had cramps at the time) said she needed to use the bathroom. We went in and the owner followed us into the bathroom not even 30 seconds of us being in there and told us if we’re not going to use the bathroom or buy anything to leave because we can’t “hang out”. I was very confused at this point but because of the backpacks on our backs ( we are college students and literally carry our lives in our backpacks), she assumed we were children and without first asking or giving us the hospitality most good owners do she asked us to leave. If I’m not wrong we can be allowed to just browse through a store without buying anything.
1.0
Tania H.
2 years ago
1.0
Lyric B.
2 years ago
the owner is very rude and unwelcoming if you’re looking for a place to just browse please do not come here. She is rude and judgmental. i would give 0 stars if i could this is the first flooring establishment i went to that you couldn’t just browse for more than 15 min or use there bathroom. The flooring and tile itself are wonderful but don’t expect good costumer service.
5.0
Audrey P.
3 years ago
1.0
V F.
3 years ago
2.0
Derek L.
3 years ago
5.0
Tina T.
4 years ago
5.0
Corey B.
4 years ago
1.0
John B.
4 years ago
Worst tile job I've seen. They completely butchered my wood work. Missing grout joints and the most horrible caulking job. Looks like a little kid did it. Tile floor is a trip hazard. They shower would have leaked on first use due to the amount of holes in grout and horrible caulking. Its gonna cost me more to repair the damage they did than the job cost. I wont even start on the subpar engineered wood floor. It chips and scratches just looking at it. It's a tongue and groove floor. What baffles me are all the face nailed boards out in the middle of the floor. The floor is delaminated in several places. Steer clear of Northcraft.
5.0
Miriam N.
4 years ago
Jill was exceptional as I tried to pick everything to build a new place for Crestwood Villas. JFE construction sent me here and so glad I had Jill. I can’t wait to see it all together in the new place. Carpet, tile, stone, paint, wood flooring, counter tops, stain for woodwork. She had vision that I didn’t. Her many years of experience was invaluable.
5.0
Judy M.
4 years ago
Rebecca that is the designer is great. Other people there very nice
1.0
Courtney R.
5 years ago
Customer service is terrible! We have been waiting for four months with repeated calls to check in on the wait. Our floor quality is terrible. When we moved in there was a huge stain, lots of scratches, subfloor showing through where boards were not snapped together and there are at least three different places where the floor is bubbled and the floor is not even. We keep calling Northcraft asking for a fix and asking for them to honor the satisfaction warranty of their floors and we keep getting told they are waiting for a response.
5.0
Joe K.
5 years ago
5.0
Marilyn P.
5 years ago
1.0
Rich B.
5 years ago
Horrible customer service and warranty work. Northcraft has been to our house to fix issues they created numerous times now. They still can't seem to get things right. Poor management, non-skilled labor and an overall horrible experience.
1.0
Reese C.
5 years ago
Been to this store before and they measured a room for installation but never called me back to proceed with the installation. Went back again months later and there was no trace of me on their systems whatsoever, went through the process again. From the start the people I dealt with constantly took down the wrong information and not following through on their own process for selling/installing carpet. I had to take it upon myself to check in after giving them the amount of time they said they needed to prepare for each step in the process, they never reached out and let me know what's going on or if anything got delayed. Once I called them and figured out what was going on I scheduled Tuesday as my installation day, no specific time they said. Since I work 3rd shift it would be really nice to be able to actually schedule a time to have the installers come over instead of "whenever they pack the van and leave to your address that day".After they actually installed they asked my brother if we had a vacuum to vacuum the carpet, like they weren't provided with one? Why do I need to use my own tools and clean my own house after I PAID you to do it, there are white powdery marks all over the bottom of my walls and some in the middle of the wall from the bottom of the carpet as they moved it, there is a new hole in my wall which looks like it got hit from the bottom up when they were using some tool to install the carpet, and once the carpet was installed they took their tools and left, didn't wipe my walls at the very least. I'm pretty sure when you pay $700 for one room of carpet the LEAST they can do is clean up after themselves, that is literally part of the process.I went in the store a week later and put in the complaint and sent pictures to the lady and the register, I stayed until she said she sent the email to the stores owner and the person responsible for installing, told me I should expect an email for call soon. It's been 7 entire business days and I haven't been reached out to once, that's why I'm here writing this review.How do you expect me to pay full price for this? It seems I had to put more work into getting my carpet installed than they did?
5.0
Kory B.
5 years ago
5.0
Brian D.
5 years ago
Friendly and helpful staff, great selection of items. They have options from inexpensive to very high end.
5.0
Stephanie C.
5 years ago
Friendly employee's
5.0
Darrell N.
6 years ago
As a designer for Summit Homes, I use Northcraft Flooring exclusively for my tile and flooring needs. Jill Koeshall understands my needs for creating homes that showcase the latest trends as well as providing affordable product for all types of homes. The installers are professional and work very hard to deliver the best workmanship and when something is not completed as expected are willing to rework as needed.Northcraft Flooring also recently partnered with Summit Homes and Children's Mercy Hospital - supplying all of the materials and labor needed to finish a home with all proceeds of the sale going to the Hospital.
1.0
John L.
6 years ago
1.0
Linda S.
6 years ago
5.0
Angie M.
6 years ago
4.0
Bruce V.
6 years ago
Great choices for selection. Designer was not extremely helpful.
1.0
Joy R.
6 years ago
5.0
Cathy T.
6 years ago
I've had the opportunity for to work with Northcraft for two different residences and one commercial building. Each time they offered a great selection, quality workmanship and affordable prices. I highly recommend you use Northcraft Flooring and Design for your flooring needs.
1.0
Chelsi W.
6 years ago
If I could give zero stars I would. My review is not in regards to the store itself, or the quality of the products. It’s 100% in the quality of the contractors Northcraft uses to install tile. We built a brand new home and our builder used Northcraft to buy/install all the tile. I’ve never seen such poor tile work in my life. If you are buying a new home and this company is installing ANYTHING... BEWARE!!!!
5.0
Kimberly S.
6 years ago
I had a great experience with Northcraft! I went into the showroom with one idea in mind (laminate throughout) and ended up working with their team and came up with a really unique and beautiful tile design for my hallway that matched wonderfully with my new wood laminate through the rest of the house. I couldn't be happier with how the work turned out. Their crew was timely and organized and cleaned up well after themselves. I was left with beautiful new floors that I get many compliments on. I highly recommend them for your next project!
5.0
Angelia L.
6 years ago
I recently bought an old house and replaced all of my flooring with Northcraft Flooring & Design. Even with unexpected problems under the existing floor my new floor was completed on time and looks beautiful! My old house looks new again! Great job Northcraft Flooring & Design!
5.0
Phylllis F.
6 years ago
LOVE LOVE LOVE Northcraft Flooring & Design. I went to the Raytown location and the designer assisted me and I ended up going with a pattern carpet on my stairs that I never would have thought of using. That is now my pride and joy and I show it off every time someone new comes to my house. The installers were of highest standard and treated me as if I was their only client and did not leave until everything was to my satisfaction. I will never use any other company for my flooring needs other than Northcraft Flooring & Design. I don't give many reviews and only then if the company far exceeds my expectations which Northcraft did.
5.0
Jessica S.
6 years ago
Very knowledgeable, helpful staff! Any questions I had were taken care of immediately. They helped me pick out better carpet than I would have on my own. My bathroom tile looks amazing! Beautiful work and was done timely and professionally! I'm highly impressed with everyone I worked with here! Will definitely be recommending Northcraft to anyone in need of flooring!
5.0
Tim M.
6 years ago
Very helpful and knowledgeable. I would highly recommend using them.
4.0
Monica H.
6 years ago
I had a friend refer me to Northcraft after being very happy with their design services. Northcraft recently opened a store in Lees Summit. After getting a crazy, over the top price from Lowes to put new flooring, cabinets, countertop and backsplash in my kitchen, I stopped in there back in October and met Christy. She was amazing. She puts customers first. I told her my budget and she worked within my budget to show me options that were beautiful and matched my design taste. I told Christy that I wasn't going to start my remodel until after the holidays, and vs. being pushy and giving me the weekly sales pitch, she simply just told me to contact her when I was ready. When it came to my remodel - Christy helped to coordinate a contractor schedule that worked with my timeline. When the work started, Christy called on a regular basis to make sure things were going smoothly. When a problem came up with our wood floors, within 24 hours Christy had new floors being delivered to us. She has been so great to work with, I am even having her make custom rugs for our kitchen. Every new build or remodel will have it's problems but it's nice when you can call a knowledgeable expert to help work through your issues.
5.0
Cindi S.
6 years ago
Exceptional customer service!! Extremely happy with the results!
5.0
Rebecca G.
6 years ago
5.0
Bob A.
6 years ago
Good work,good people
1.0
Chase S.
7 years ago
Not good customer service, they kick you out for having paint on you while you're looking at carpet.
3.0
Mark A.
7 years ago
5.0
Cheryl M.
7 years ago
5.0
Kevin L.
7 years ago
Beautiful showroom, great selection & prices. Amy Beasley / designer is very knowledgeable, friendly, and helpful.
4.0
Sergio O.
8 years ago
1.0
Chris h.
8 years ago
Do not use this company!! Stay away summit homes contracts this company and our tileflooring came out all wavy and they've missed 2 appointments so far to come fix it, showed up on another day in announced. Shoddy work and no accountability
5.0
Robert T.
9 years ago
5.0
Bailey M.
9 years ago
1.0
Ryan L.
9 years ago
Great people, great products
5.0
Brandon L.
9 years ago
5.0
Bobby S.
9 years ago
My wife and I had our house built recently and we used Northcraft for the flooring, paint schemes, and tile. We had the pleasure of working with Angie Milburn. She took care of us like we were her family. Plus we got to see all of the work finished yesterday and it looked Amazing. Perfect job.. Thank you Northcraft and thank you very much Angie..
5.0
Jeff K.
10 years ago
5.0
Artie I.
10 years ago
5.0
Gina B.
11 years ago
5.0
Susie D.
11 years ago
5.0
Jeff B.
11 years ago
5.0
Mark H.
11 years ago
5.0
Michael S.
11 years ago