HOPKINS TILE & LINOLEUM CARPET
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Hopkins Tile and Carpet Company
11572 K Tel Dr, Hopkins, MN 55343-8855
952-935-2149
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
Matthew G.
3 years ago
We had a less than positive experience with Carpet City. Installation for a two bedroom townhouse took 12 hours on the first day ending at 11:30 PM and went into the next day for another two hours. The owners attitude was,....so what. Anyone can sell carpet, service makes the difference which we did not receive.
Anonymous
9 months ago
Dear Matthew, Thank you for taking the time to share your feedback with us. We are truly sorry …Dear Matthew, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the less than positive experience you had with us in 2021 during the installation of your carpet. Your satisfaction is important to us, and we apologize for any inconvenience you faced during the process. We understand that the installation timeline exceeded your expectations, and we sincerely apologize for the extended duration. Regarding the attitude you encountered from the owner, we are disappointed to hear that you didn't feel valued as a customer. We strive to provide attentive and respectful customer service, and we apologize if this was not reflected in your experience. We appreciate your honesty and if there is anything else you would like to share or discuss, please don't hesitate to reach out to us directly. Sincerely,Hopkins Tile & Carpet City TeamMore
5.0
Scott O.
3 years ago
Anonymous
9 months ago
Dear Scott, Thank you so much for taking the time to share your wonderful 5-star review! We …Dear Scott, Thank you so much for taking the time to share your wonderful 5-star review! We are absolutely delighted to see you had a positive experience with our store. Thank you, Hopkins Tile & Carpet City Team952-933-5593Hopkinscarpetcity@gmail.comMore
1.0
Kathy S.
3 years ago
I made an appointment with Hopkins tile to measure a room and purchase carpet. They not only did NOT SHOW UP but never returned my call when I called to ask why they didn’t show. Extremely poor customer service. They lost a sale.
Anonymous
9 months ago
Dear Kathy, We are deeply sorry for the inconvenience you experienced and for the lapse in …Dear Kathy, We are deeply sorry for the inconvenience you experienced and for the lapse in our customer service. Your feedback is greatly appreciated, as it helps us identify areas where we can improve and provide a better experience for our customers. We sincerely apologize for missing your appointment and for not returning you call promptly. This is not the level of service we strive to offer, and we understand how frustrating and disappointing this must have been for you. We take full responsibility for the oversight and assure you that we will take measures to prevent similar situations in the future. Please feel free to reach out to us directly at 952-933-5593, and we will do everything we can to ensure a seamless and positive experience for you. Sincerely,Hopkins Tile & Carpet City TeamMore
5.0
PAuly H.
3 years ago
Was very impresed with the service and selection. Got some excellent wool carpet for my shop. Planning on going back very soon to get some rugs. Highly recommend!
Anonymous
9 months ago
Dear Pauly, Thank you so much for taking the time to share your positive experience with us! …Dear Pauly, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were impressed with our service and selection during your recent visit to our shop. Should you need another rug or have any questions, please don't hesitate to reach out to us! We are here to help and ensure that you have another great experience with us. Thank you again for choosing us for your flooring needs. We appreciate your support and look forward to serving you in the future. Best regards,Hopkins Tile & Carpet City TeamMore
1.0
Patrick M.
3 years ago
If you are hoping for people who return calls, don't call here. If you are hoping for people who follow through, don't go here. Possibly one of the worst family run businesses in town. A frustrating experience with people who don't care about their customers. How they've stayed in business this long is a mystery.
Anonymous
9 months ago
Dear Patrick, We appreciate your feedback and sincerely apologize for any frustration or …Dear Patrick, We appreciate your feedback and sincerely apologize for any frustration or disappointment you experienced during your interaction with us. Your comments are taken seriously, and we are committed to addressing the concerns you've raised. We deeply regret if there were any issues with communication or follow-through. Providing excellent customer service is a top priority for us, and we apologize for falling short of your expectations on this occasion. If there is a specific situation you would like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly at 952-933-5593 or email at hopkinscarpetcity@gmail.com.Thank you for bringing this to our attention. Sincerely,Hopkins Tile & Carpet City TeamMore
5.0
Pauly H.
3 years ago
Diana was super helpful. Got some great carpet at a great price.
5.0
Northwoods D.
4 years ago
5.0
Kev F.
4 years ago
Laurie (the owner) was lovely from the start. She came to my home and measured everything for free and even had my 4 year old help with the measuring tape. She was personable and friendly- Her employee James came out within a week of the down payment and completed the job by himself in our basement. James even stayed late and came back again after a few days to finish up due to our drain tiles just being installed he wanted to check that the tacks stuck as they should. I wouldn't hesitate again to use Carpet City. Thank you Laurie and staff for all of your help and advice. Kev and Family
Anonymous
9 months ago
Dear Kev and Family, Thank you so much for your heartwarming review! We are delighted that you had …Dear Kev and Family, Thank you so much for your heartwarming review! We are delighted that you had such a positive experience with Lori, James, and the other members of our team. Your satisfaction is our priority, and we are thrilled to have been able to assist you in creating a comfortable space. If you ever need our services in the future, please don't hesitate to reach out. We appreciate your support!Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Renee S.
4 years ago
Lori and her staff are excellent! Honest, Trustworthy and so accommodating. I Highly recommend!
Anonymous
9 months ago
Dear Renee,Thank you for your kind words and recommendation! We are delighted to have …Dear Renee,Thank you for your kind words and recommendation! We are delighted to have provided you with an excellent experience. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support.Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Clark S.
5 years ago
Lori at Carpet City took time out her morning to go over carpet colors with me, and even a new paint colors for my walls! Lori is very knowledgeable and her installers were very professional. I would definitely recommend to anyone.
Anonymous
9 months ago
Dear Clark,Thank you for sharing your rave review! We are thrilled to hear about your …Dear Clark,Thank you for sharing your rave review! We are thrilled to hear about your positive experience with Lori and our team. It's great to know that you appreciated our personalized service and professionalism. If you ever need further assistance, feel free to reach out. Your recommendation means a lot to us. Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Nick C.
5 years ago
Got exactly what I needed...some carpet to put my seadoos on. Absolute bliss!
Anonymous
9 months ago
Dear Nick, We are glad we could provide the perfect solution for your needs! If you ever …Dear Nick, We are glad we could provide the perfect solution for your needs! If you ever require anything else, feel free to reach out. Enjoy your seadoos!Best regards,Hopkins Tile & Carpet City TeamMore
5.0
John
5 years ago
AMAZING! Outstanding service, incredible selection, super knowledgeable team to help w colors quality, etc...superb prices and value.
Anonymous
9 months ago
Dear John,Thank you for your amazing review! We are thrilled that you had an outstanding …Dear John,Thank you for your amazing review! We are thrilled that you had an outstanding experience with our team and found our selection and service to be of high quality. We appreciate your support and look forward to assisting you again in the future.Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Nick S.
5 years ago
1.0
Ann K.
5 years ago
5.0
Steven F.
5 years ago
5.0
Lisa P.
5 years ago
Lori knows her business like none other! Personal visit to measure, advise and recommend variety of flooring for entire lower level of home with installation 2 weeks out. Very pleased with timely install and clean up.
Anonymous
9 months ago
Dear Lisa, Thank you for your positive review! Your satisfaction is our priority, and we …Dear Lisa, Thank you for your positive review! Your satisfaction is our priority, and we are glad we could provide you with timely and quality service. If you ever need further assistance, feel free to reach out. Your feedback means a lot to us.Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Jane H.
6 years ago
Lori, the owner, is always patient & helpful to select carpets, from their large collection, that best suits our color needs, weave & price. I tried many different carpet samples at home for our open 3-level floorplan before I found the right ones & Lori supported me with my requests. Great place to do business.
Anonymous
9 months ago
Dear Jane,Thank you for your kind words! We are pleased that Lori could assist you in …Dear Jane,Thank you for your kind words! We are pleased that Lori could assist you in finding the perfect carpets for your home. We appreciate your business and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Don P.
6 years ago
This place is the BEST! You might have to wait for your install but it's worth the wait.
Anonymous
9 months ago
Dear Don, Thank you for your fantastic review! We truly appreciate your patience and are …Dear Don, Thank you for your fantastic review! We truly appreciate your patience and are delighted that you found our service to be worth the wait. If you have further needs, feel free to reach out. Your support means a lot to us.Best regards,Hopkins Tile & Carpet City TeamMore
5.0
Sergey B.
6 years ago
Lori, the owner, is awesome and very helpful
Anonymous
9 months ago
Dear Sergey,Thank you for your kind words! We are glad Lori could assist you. If you have …Dear Sergey,Thank you for your kind words! We are glad Lori could assist you. If you have any more questions or need help, don't hesitate to reach out.Best regards,Hopkins Tile & Carpet City TeamMore
4.0
ThatGuyRiely
6 years ago
5.0
James G.
7 years ago
A pleasant experience with a huge selection of all your flooring needs! Lori's knowledge products are far beyond any other place I've shopped before.
5.0
SP H.
7 years ago
My experience with this family owned and operated carpet store was terrific. I had never purchased carpet before and found a recommendation for Carpet City on a website written by a carpet layer who is not affiliated with the business. Lori, the owner, was extremely personable & helpful, guiding me through the process of determining my needs & evaluating the pros and cons of different products. Carpet City does not get a commission from different manufacturers, so the focus is on finding and selling a carpet which fits the customer's specifications and price range. James, who came to our house to measure, then returned to remove & replace the carpet was meticulous, friendly, & very precise in his work. We couldn't be happier, both with the quality of the carpet but also with integrity of the business owner and her staff.
Anonymous
9 months ago
Dear SP,Thank you for sharing your positive feedback with us! We are thrilled to hear …Dear SP,Thank you for sharing your positive feedback with us! We are thrilled to hear that Lori and our team could guide you through your first carpet purchase and provide you with a product that fits your needs and preferences. We take pride in our commitment to customer satisfaction and the integrity of our services. It was a pleasure working with you, and we are delighted that you're happy with the quality of the carpet and our service. If you ever need anything in the future, please don't hesitate to reach out. Your feedback and support mean a lot to us. Best regards,Hopkins Tile & Carpet City TeamMore
1.0
Randi A.
7 years ago
5.0
Gillian G.
7 years ago
1.0
Emma F.
8 years ago
Horrible! The employees make you feel like an idiot if you have a flooring preference that does not align to what they like.RUDEST SERVICE IVE EXPERIENCED. DO NOT COME HERE UNLESS YOU LIKE BEING INSULTED AND BELITTLED.
Anonymous
9 months ago
Dear Emma,We are truly sorry to hear about your negative experience at our store, and we …Dear Emma,We are truly sorry to hear about your negative experience at our store, and we deeply apologize for any behavior that made you feel uncomfortable. Providing excellent customer service and creating a positive environment for all our customers is of utmost importance to us, and we fell short in your case. Your feedback is taken very seriously, and we will address this matter with our team to ensure every customer if treated with the respect and courtesy they deserve. We understand that flooring preferences can be highly subjective, and our goal is to offer a wide range of options to cater to various tastes and styles. Once again, we apologize for any inconvenience you may have faced and hope that you will consider giving us another chance in the future to provide you with the exceptional service we strive to offer. Sincerely,Hopkins Tile & Carpet City TeamMore
5.0
Bonnie H.
8 years ago
Best carpet store around, good prices, good people!!!
5.0
Bloody M.
8 years ago
Knowledgeable sales team and craftsman installers
1.0
Lori S.
9 years ago
HORRIBLE!!! ..........Do Not do business with these people, they are a rip-off!They want $200.00 just to come to your home to stretch carpet!No matter if you have a tiny ripple or a big wave! Job is not based on time.Technician was only there 25 minutes, and bill was $250.00!!!!!My Fiance who is an Attorney, doesn't make that much $$ in a 1/2 Hour!!To top it off Technician broke threshhold on door frame, and they didn't even want to discount bill........The just wanted him to fix it.....Yeah Right!!NEVER AGAIN!!!
Anonymous
9 months ago
Dear Lori, We sincerely apologize for the negative experience you had with our services. …Dear Lori, We sincerely apologize for the negative experience you had with our services. Your feedback is invaluable to us, and we have taken your concerns seriously. We understand your frustration with the pricing for the carpet stretching service. Our goal is to provide transparent and fair pricing, and we deeply regret if our communication regarding the cost did not meet your expectations. We are truly sorry for the damaged caused to your door frame threshold as our intention was to rectify the situation by having a technician repair it. We are and have been committed to making improvements based on our customer's feedback and ensuring that future experiences are more positive. If you would like to discuss your concerns further or if there's anything we can do to address the situation, please don't hesitate to reach out to us directly.Sincerely,Hopkins Tile & Carpet City Team952-933-5593Hopkinscarpetcity@gmail.comMore
5.0
Zach M.
12 years ago