HOPKINS TILE & LINOLEUM CARPET
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
10 months ago
12 months ago
A pleasant experience with a huge selection of all your flooring needs! Lori's knowledge products are far beyond any other place I've shopped before.
My experience with this family owned and operated carpet store was terrific. I had never purchased carpet before and found a recommendation for Carpet City on a website written by a carpet layer who is not affiliated with the business. Lori, the owner, was extremely personable & helpful, guiding me through the process of determining my needs & evaluating the pros and cons of different products. Carpet City does not get a commission from different manufacturers, so the focus is on finding and selling a carpet which fits the customer's specifications and price range. James, who came to our house to measure, then returned to remove & replace the carpet was meticulous, friendly, & very precise in his work. We couldn't be happier, both with the quality of the carpet but also with integrity of the business owner and her staff.
I stopped by Carpet City and no one greeted me, I had to approach them and the salesperson did not introduce herself to me or ask for my name. Carpet City was not a good shopping experience, I will not buy my carpet from Carpet City.
For several years, I used this Carpet City store to find good quality/rugged/inexpensive carpet for my rental properties, and I always found exactly the right selection there. But then I had water in my own basement, and I saw just why this store is so great. Lori helped me navigate the insurance process (their replacement budget was far too low, and she gave me just the right pricing detail to push back), and, most impressively, got everything installed literally the day before the Thanksgiving guests arrived, so the house looked perfect (not an easy task - we changed to a stair runner at the last minute, so the carpet had to be bound). This shop has been in business for years. They have every selection you can possibly want and their pricing is competitive and clear. Best of all, you get the feeling you're working with neighbors who just aren't going to let you make a mistake - who wouldn't want that??
Horrible! The employees make you feel like an idiot if you have a flooring preference that does not align to what they like.RUDEST SERVICE IVE EXPERIENCED. DO NOT COME HERE UNLESS YOU LIKE BEING INSULTED AND BELITTLED.
Best carpet store around, good prices, good people!!!
2 years ago
Knowledgeable sales team and craftsman installers
4 years ago
HORRIBLE!!! ..........Do Not do business with these people, they are a rip-off! They want $200.00 just to come to your home to stretch carpet! No matter if you have a tiny ripple or a big wave! Job is not based on time. Technician was only there 25 minutes, and bill was $250.00!!!!! My Fiance who is an Attorney, doesn't make that much $$ in a 1/2 Hour!! To top it off Technician broke threshhold on door frame, and they didn't even want to discount bill........The just wanted him to fix it.....Yeah Right!! NEVER AGAIN!!!
7 years ago