McSwain Carpets & Floors

4.2
|
63 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.2
|
63 Reviews

Reviews


4.0
last month drity floor They did good job with the installation but left my new floor very drity when they left.
3.0
last month Great Installers; Average Sales Consultants "We had a complete redo in the house. The installers that came to do the wood floors, and those that did the carpet, were professional and the results are excellent. We felt as though the sales consultant did not provide full details that she should have known about our house and the flooring - as a result, we have extra costs that were not planned for, known and should have been a part of the overall job that we paid for. If I were to do this again, I would probably look at other companies and compete - I went with McSwain only based on word-of-mouth."
3.0
last month Hardwood Flooring "Since our remodeling project was delayed by a bad run of hardwood being sent with installation crew, I can't give a super rating. The flooring delay held up the kitchen remodel. It would have been a better result if someone at the buying/planning stage, other than the installer, told us that our baseboard would not work. To allow room for expansion of wood we had to pay more for a molding that doesn't match our original baseboard. That installation took another 2 weeks to schedule, even though the molding was stained and ready to install a few days after hardwood installation. Flooring looks nice, but delays were stressful! Project needed more attention from a project coordinator at planning stage. Also, manufacturer of flooring needed better quality control."
2.0
2 months ago Not totally satisfied I as salesman to give me the same quality carpet I bought last time and I do not believe that is what I received. I'm adding picture of old and new carpet. Old carpet looks like much better quality than the new.
5.0
2 months ago Great sales and service Cheri in Cville store is great! Jason and Charlie are experienced expert installers. All a pleasure to work with!
5.0
2 months ago Excellent Experience Our wood flooring was installed towards the end of August. The installers did an exceptional job! Boards were placed with skill and clean up was done every day before leaving. We had 900 square feet of flooring installed---which was not a small job! We went through Costco saving us some money. Since we have two dogs we really wanted something to withstand the paw prints and not show dog hair! This did the trick!! I absolutely love it!!
5.0
2 months ago Excellent Great & knowledged salesperson. The installers showed up on time ready to go!! Did a professional job .....very satisfied.
1.0
2 months ago McSwain didn't send enough carpet for the job. "McSwain didn't send enough carpet for the job. Without listening to my explanation of the situation, the salesman immediately blamed my measurements-which were correct. Wanting quality product, I paid more than twice what I could have found elsewhere. We had to empty our room twice to have the carpet installed correctly. The finished installation is ""ok""; but, not what I would have expected from McSwain. The inital installers re-used the existing nail strips- which was fine. But, they began laying the new padding without cleaning the room perimeter. I had to stop them to vacuum around the existing nail strips. I won't shop McSwain again."
5.0
2 months ago Wonderful service!!! I want to thank Janna for her wonderful service at Mcswain on tylersville. She went above and beyond for pricing match for me!!! I would give a review on install but I did my own
3.0
3 months ago Workmnship was good. "This was a very difficult process with many errors made on McSwains part. Customer service tried to be helpful but I was very frustrated with the installation. The carpet installation was smooth....everything else, not so much."
5.0
3 months ago Mcswain was a great place to buy carpet Great sales man and installers were awesome. We love the carpet
3.0
3 months ago Great Shopping Experience; Bad installation "We were scheduled for install on a Monday. When the installers arrived, they only had the carpet for our stairs, not the full upstairs. It took them 4 hours to return and ended up only installing one room that day. They came back the next day (so my husband had to miss work again) with only one person. A second person did not arrive until after 4pm. They worked from 9am-past 6:30pm, making us late for dinner reservations. I was very happy working with Joe, our salesperson, but our installation experience left a bad taste."
5.0
3 months ago Outstanding Job The entire experience was positive. From choosing the right carpet to the installation was very positive
5.0
3 months ago Fantastic Experience From Start to Finish "We had a good idea of what we wanted, and our salesman picked up on our tastes immediately. He showed us one sample that was almost dead on, and we were set to buy it when he found a less expensive product that was EXACTLY what we were after. The installation was ready before we were, and the installers were great."
5.0
3 months ago Great ecperience Dexter has been more than so helpful!!! We hope the carpet goes in as beautifully as the floors!!
5.0
3 months ago My go-to carpet store! Another smooth experience with McSwain...from the point of sale to installation.
2.0
4 months ago Not so great Nothing got done when we were told it would be. Took far longer than expected. One crew didn't know what the other crew was doing.
4.0
4 months ago Love our carpet Great customer service and we love our carpet. The install timing was not what we expected but when it did finally happen we are very pleased.
5.0
4 months ago Installations Complete Dean Wright has been great in coordinating several difficult projects for us. The moving companies and carpet installers were very professional and we are most grateful.
5.0
4 months ago Nice Job! "After 26 years, we decided to sell our home of 25 years. As you might expect the carpet needed to be replaced after all those years, with two adults, two dogs, and two kids calling the place home. The representative visited our home. provided carpet samples and gave a complete estimate of the work involved and the cost. Once the new carpet was in stock, they came out and did a perfect job in the 1 1/2 days they had promised. Oh yeah, the house sold after two days on the market. I'm thinking the new stain-master carpet may have had something to do with that."
5.0
4 months ago Great carpet and installation! "I was advised that replacing carpeting in the three bedrooms, closets , great room and on the steps to the basement would require two days. What a surprise when the installers finished the installation by about 2:45 p.m. on the first day! They arrived at 7:30 a.m., took a look at all the areas they were replacing, grabbed their tools from the truth and went to work immediately. Excellent work!"
3.0
4 months ago Installation nightmare "Bought my carpet & laminate there 15+ yrs ago & decided to go back this time for wood floor & carpet again. Good product selection, presentation & knowledgeable salesperson. Cherie helped with selection process, applying coupon, measuring & purchase process. Always available when needed. Installation was so disappointing & stressful. 3day scheduled for wood installation took almost 2 weeks. Installers averaged 4 work hrs per day-- Should have been done in 4 days allowing for leveling of dining room floor. After finally done we found trim not attached & glue leakage. Had to return to fix. Carpet scheduled one day but didn't bring pad -- had to reschedule. Carpet installers did stay until job complete -- 14 1/2 hrs! They did good job. All floors look beautiful now but it was very stressful during installation. Our salesperson has been very nice to work with & I highly recommend her & the carpet layers. Wood installers do a nice job but don't work a full day. Job took way too long!!!!"
4.0
4 months ago Floor recoating First time using the UV curing process and it was great! Installers were on time and kept us informed of the status of the job.
5.0
4 months ago Terrific selection of carpets "We replaced all the carpeted areas of our house. Our salesperson, Nat Cowell, was patient and explained the options of various carpets and the differences among the options. Installation was prompt and highly competent; the installers were extremely polite and handled our large furniture with care when they moved it. So far, so good with the carpet."
2.0
4 months ago Quality carpet - very poorinstallation experience "I'm shocked to receive a request for feedback but assume this is an automated system. Simply said, we didn't have a very good experience with McSwain - despite their excellent reputation. Initially we felt great - our salesperson was extremely helpful and not pushy. Unfortunately he left McSwain shortly after our purchase (and prior to installation which was a disaster). It took a full month to get our carpet installed and my credit card was charged on day one of the installation! The first crew of sub-contractors came and installed our carpet while our house was vacant (prior to us moving in). When we got access to the house I learned that the stairways up and down were not installed (the old carpet was still there). When I called to talk to a service person, he indicated that the installer marked the job complete. He said he would look into it and call me back. I never received a call back. A couple days later, I called again, re-explained my situation to a new service agent, and she set up a date for the stairs to be completed. When the new crew came to do the stairs, they discovered that they didn't have enough carpet. So they left and never came back. I called the following day asking for an update and the original service person I spoke to said that they needed three weeks to get new carpet. I said I wanted to talk to someone about getting this escalated and the customer service agent pointed me to my sales person at the store. That's right, customer service told me to escalate my issue through my sales person! I explained my sales person isn't with McSwain any longer and he directed me to the store manager (again, this is customer service directing me to drive to the store to escalate the issue with my installation). Instead, I was able do some Google sleuthing to find an e-mail address of a senior executive with McSwain and he immediately responded and tried to help us through the process. He apologized and I believe it was sincere but the issues continued. One week later the second crew came back to finish the stairs only to learn that the carpet wasn't bound. They left again and a couple hours later they returned. We had some concerns with the installation on our second floor but this crew refused to address them because they didn't install the second floor. They said I would need to call McSwain - back to the phone! As they completed the stairs the installer damaged a riser and said he would mark it on his report and someone from McSwain would contact me (which has yet to be addressed and probably won't unless I call again). Throughout this, there was no proactive communication from McSwain except for the senior executive who responded promptly to my emails. I am giving McSwain two stars (instead of one) because the quality of the carpet is nice and - other than the damaged riser - we are finally enjoying it."
5.0
4 months ago Fantastic installation of our new flooring. Our new carpet looks amazing and the installer was super professional and a master carpet layer. We are very pleased that we chose McSwain for our home needs The warranty and quality are above local competitors.
5.0
4 months ago Exceptional Service and Outstanding Work I initially contacted McSwain through Costco. Joe contacted me right away to talk about the project I wanted to have done. He worked with my schedule throughout the entire process and worked hard to get me exactly what I wanted. Everyone I dealt with at McSwain was pleasant and helpful and I am considering having more flooring replaced by them in the future.
5.0
4 months ago Outstanding service! Unmatched. "We couldn't be more please with the high quality work of McSwain. We had turn of the century, narrow plank hardwood floors that they were challenged to match and they did so perfectly!"
5.0
4 months ago McSwain Blue Ash - Dean W. was the best! It is not easy to find a good person to work with and quality service at the same time! Dean W. from McSwain Blue Ash was the BEST...
4.0
4 months ago overall appearence is great "overall liked the appearance, not to happy with one seam in the hallway had the installers come back but it is something we can live with"
5.0
4 months ago OUTSTANDING SERVICE Meticulous installation job. We're so pleased with our new carpet.
5.0
5 months ago Really great service This experience was a one great from the beginning with our saleslady to the guys that installed our beautiful carpet.
5.0
5 months ago Pleasure to work with "I had an unusual request - that my carpet be shipped to a small store in another state, close to where it would ultimately be installed. Dex did not hesitate to find out how it could be done, even contacting the other store to ensure things would go smoothly. Will visit again the next time I need new flooring!"
5.0
5 months ago Excellent Flooring!! "I have replaced my sunroom, dining room and kitchen flooring with McSwain Carpets & Floors with their vinyl. I absolutely love the flooring I choose and the quality of the flooring. The installer did an amazing job, took his time and made sure it was done right, and it looks beautiful. I can't wait to replace the rest of my house with carpet. I would recommend McSwain to anyone!!"
3.0
5 months ago Carpet Installers Efficient but other Issues. "Installation June 1 -2 done efficiently. Color just what I wanted. Little left over so the sales person measured well. I thought after spending this amount of money I would get a call from the sales person asking about my satisfaction but that did not happen. I was going to carpet 3 additional rooms at the same time but had not settled on the exact color for these rooms. Cheri, sales person, said to just do this amount and the rest later as there would be no place to put the furniture they had to move. Not true as they just move furniture to one adjoining room then to the next. Cheri said they would move my grandfather clock no problem. Not true as they never ever move them. After calling home office they had me signed a waiver and then they did move it. I have sleep number beds and they did not function when they left. I paid $75 more because I had these and I would have expected them to function correctly when they were done. I am not a young person and crawling under the bed trying to fix this issue was no fun."
4.0
5 months ago overall appearence is great "really like the job, seam in hallway is a little disappointing, but we can live with it"
4.0
5 months ago Hardwood floor install "Called Mcswain for an estimate because they were running an ad in the paper for 30-40% off for anniversary sale. I was told ""my hardwood was not included in the sale"". There was nothing in the ad that declared that prices only applied to certain items. My floor was in stock, no special order necessary. That is why I gave them a four. They use sub-contractors for installation. Ours did a great job. We love the floor! They came out 2 times for a threshold problem. Courteous and efficient both times."
5.0
5 months ago Extremely pleased! "My 89 year old Dad had McSwain's install new flooring in his home recently. My sister and I were impressed with the product and workmanship. McSwain's, in Centerville, had been passed many times during area travel, but unfamiliar to me. My master bedroom and bath flooring was in need of replacement and I selected McSwain's. Store and product assistant, Cherie, scored an A+! She is very knowledgeable; prompt and goes out of her way to accommodate the consumer. The two installer's really impressed me in professionalism and work ethics. Other than a 30 minute lunch break, they worked steadily; competently and attentively. All that was left for me to do...admire!"
3.0
5 months ago The service men were very polite. "When I had my floor put in I have a hump in the area between the kitchen and the foyer. Also around my fireplace in my family room there are at least 5 to 7 snags in the carpet which were done by the tool that was used to apply the carpet around the stone. This was reported and I was told when it was put in that someone would be out to take care of, but that never happened.( BAD BUSINESS)"
4.0
6 months ago Results good but not a smooth process "We have used McSwain a couple times before to refinish existing hardwood floors which went great, but this was the first time for a full new floor installation (hardwood in dining room). The experience started out well, we were very satisifed with the sales and install portion of the job. The guy that installed the new hardwood was amazing, he laid down plastic to walk on so he didn't get our carpet dirty, and he cleaned up when he was done. However, when it came to the staining portion of the job, it was a headache. The first guy that came to do the stain did not call before showing up, and the carpet in the livingroom had not been tucked yet (which needs done before the stain is applied). So the stain guy had to leave and we called McSwain to send the guy to tuck the carpet. Then the new stain did not match the kitchen. We knew it would not match perfectly and expected that, but this was not even close. So we called and said we wanted it restained. McSwain sent someone back out to sand the floor but we had to ask the crew to put up plastic sheets to keep the dust from getting everywhere. and we had to vacuum the floor after they left. This elongated the process and I had to take more time off work. Anyway they sent a much more experienced guy out and he checked with me on the stain and we agreed on a good match. His crew had a sander with a built-in vacuum that sucked up the dust which was good. Things were looking better again. Then they applied the new stain, but they got stain all over the baseboards which my wife had just painted. We asked in advance for the crews to tape off the baseboards, but we were told the stain would not splash up high enough to see it above the toestrips once they were installed. But that was not the case at all, we had to sand and repaint all the baseboards. The crew also spilled stain on our carpet, they basically got it all out but it was just another headache to deal with. After the job was finally done, there many bubbles found in the stain, and a week later I found a rigid raised line of dried stain where the new dining room wood met the kitchen wood, from where the kitchen floor was taped off. Overall the end result was good and the floor looks great now, but too many mistakes were made and not enough professionalism was employed. We had to step in and make sure the different steps to the process were being done in the correct order, all the people who do stain work should be trained at the same level and yield the same quality work, all crews should lay down plastic on the floor and tape it to the walls to keep other rooms clean while working, and they should tape off baseboards regardless so no stain gets on them. The stain getting on the carpet was an honest accident, I don't blame them for that since you can barely tell anymore. My only other complaint is that while I do not expect these guys to show up looking spotless, I found the lack of a uniform and sloppy appearance of some of the countless representatives that came to our house a little out of place. However, some of the other guys did have a uniform or at least a neat kempt appearance. So yes we are certainly satisfied with the end result, but will probably use someone else next time. The floor looks good, but overall the value we received on this purchase was not great as we were never refunded any cost for our many troubles. For what we paid, I feel McSwain should have taken better care of us and our house. As for the rating on satisfaction with installation process, I rated that average for obvious reasons."
5.0
7 months ago Great Service and installation We worked with Aaron Hogan for sales and it worked out very good. It took a little longer to get the ordered carpet in than we thought but everything worked out great. We used Paul Hammonds Carpet Service to install the carpet and it worked out very good. They worked hard and did a very good job.
5.0
7 months ago GREAT SERVICE BY A;; "EVERY THING WENT GREAT. INSTALLED ON TIME, CARPET LOOKS GREAT."
5.0
7 months ago Awesome service "Great, quality carpet and installation! Very affordable pricing! Installers were helpful and professional! I will continue to use and recommend for the future! Very happy with my purchase!!!"
2.0
7 months ago Not to happy with the installation crew The salesman were great just installers not so much. I had scratches all over my sons wall from the ground to about 3 foot high from the carpet being on the wall. When they put new tack strips in they hit the base board many times and were gouged pretty badly that i had to replace them.
5.0
8 months ago Great results "Totally and completely happy with the results--the carpet is great, the color is great. The workmanship was fantastic and the staff cleaned up!! Don't need any more carpet, but know where to go if I did."
5.0
8 months ago Great Service! The installers did a great job. I like the quality of McSwain carpets & their installation process.
5.0
8 months ago Did a great job! Jeff in the local store did a great job in assisting me in getting the tile I needed for my project.
5.0
8 months ago McSwain is great! "All of our flooring is from McSwain, and their service is terrific!"
4.0
8 months ago Service was very good "I had my floor installed two weeks ago,but I have a spot coming out of my foyer into my kitchen that goes down when you stop on it. Also around my fireplace in my family room where my carpet is laid it has snags, I'm assumption is where their tools damaged the carpet . I can email you pictures if you like."
5.0
8 months ago Outstanding! "McSwain's Carpet continues a long standing tradition with us of consistently delivering first class carpet, service, pricing, salesperson and installers! We have done business with them in 3 different cities and continue to be amazed with their level of professionalism and quality of merchandise! This is now our 40th year of calling on them to help us as we selected different types of flooring for our homes. Hopefully, we have made our final move and this carpet will outlast us!! Thanks again, McSwain's for a job well done!"
5.0
8 months ago Well Done! "From the initial meeting at the Florence McSwain carpet store through to the installation of carpet, all were professional, knowledgeable and are to be commended for a job well done!"
3.0
8 months ago Good selection "Bought at McSwain due to finding a carpet and tile not found elsewhere. Installers did a good job and had to drill, screw and glue the tack strips for installing on fresh poured slab. There was a spot of glue on the carpet that must have been done at the mill that needs to be addressed. Salesperson said their person would contact me about it, but no one has after several weeks"
1.0
8 months ago Terrible Service "McSwain installed carpet on my basements steps. I was told the sides and ""ears"" would be tucked under and stapled so the steps looked finished. The installer did neither! The sides and ""ears"" of the steps were left unfinished with the cut edges exposed. Contacted McSwain about this and was told we got what we paid for. The cost of installation was as much as the cost of the carpet. Almost a month later and I still have not received further communication from the company about how this is going to be resolved. Will NEVER use this company again."
5.0
8 months ago Great Experience "I had carpet replaced in 2 bedrooms and the from the Sales to the Installation I was impressed, priced right through the Costco program and great installation made this experience a WIN!"
3.0
8 months ago "Love the carpet, wonderful service, poor install" "The carpet selection was perfect for my home and we are really enjoying the new flooring. Our sales rep, Joe, was very helpful and knowledgeable. The install was disappointing. You can see every seam in the carpet and there are quite a few as we installed an entire floor. I have paid much much less for carpet and had a much better install. My husband and look at the carpet daily with disappointment every day especially considering we paid $10K+"
5.0
8 months ago Smooth and satisfying experience From initial contact to the installers finishing up it was a good experience.
4.0
10 months ago "great service,but concerned" "they did a great job on our floor,but were're noticing that the floor is squeeking again and this is very disappointing as we requested a new sub floor be put down to get rid of the sqeeks."
5.0
10 months ago We typically have gone to Lowes or Home Depot for carpet and installation but we weren't happy with the installation. McSwains installers were awesome. They moved furniture, you can find a seem and the carpet is snug and tight. The carpet and padding are great. We went with the thick padding and it is fantastic.
5.0
10 months ago Awesome Carpet and Installation "We typically have gone to Lowes or Home Depot for carpet and installation but we weren't happy with the installation. McSwains installers were awesome. They moved furniture, you can find a seem and the carpet is snug and tight. The carpet and padding are great. We went with the thick padding and it is fantastic."
5.0
10 months ago McSwain Carpet and Flooring "In the last quarter of 2015 we had a whole house re-carpeting project done and the installation was very good. Unfortunately during the installation process personal items were taken from our home. After much discussion with McSwain management, I would like to thank McSwain's for the most professional manner they exhibited in resolving this difficult situation. Thank you again the entire McSwain Team."
5.0
10 months ago Only place to buy flooring Low pressure salespeople and insulation workers were great
1.0
10 months ago Hassle from the start Although they made good on all the problems the overall experience was too much of a hassle. I shouldn't have to do all the leg work to fix their mistakes.
5.0
10 months ago Excellence In Action! McSwain carpets installed carpet throughout our entire house recently; excellent service! No complaints... We wouldn't hesitate to use them again!

Store Information

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SHAW FLOORING GALLERY
7931 Mall Rd
Florence, KY 41042-1438
Hours Mon - Thurs 9:30 am - 8:00 pm
Fri - 9:30 am - 6:00 pm
Sat - 9:30 am - 5:30 pm
Closed Sunday

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient

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