FLOORZ

4.6
|
74 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Your Floorz 143 ROTHROCK RD STE C, COPLEY, OH 44321-3123 330-630-3330 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
74 Reviews

Reviews


5.0
3 weeks ago Phenomenal customer service! Brandi was a joy to work with. She was patient as we asked a million questions about which floor to get and how to install it. We needed it right away so she came in on her day off on a Sunday to help us! She took us to the warehouse and even helped load the car! I will absolutely recommend this company to my family friends with confidence. This kind of customer service is rare. A++
3 weeks ago Thank you for the kind words. We appreciate you allowing us the opportunity to serve you!
5.0
3 months ago This customer did not leave a comment.
3 months ago Thank you for the review and allowing us the opportunity to serve you!
5.0
3 months ago A big thank you to the Floorz team. We initially were having ceramic tile installed in our kitchen, mud room and two bathrooms. Everything went well until a huge leak was discovered in the bathroom which resulted in a complete gutting down to the studs of said room. Dave (installer) and his team were an utter pleasure to work with. They did the work (including the unexpected renovation) within 4 weeks and we love the look of it all. Very pleased. Thank you Floorz team!
3 months ago Thank you for the review and allowing us the opportunity to serve you. We pride ourselves on having installation teams that consist of experienced tradesmen capable of doing almost anything inside a home.
5.0
4 months ago Our family has been in the building business for 3 generations. Floorz is an amazing resource. They have a huge selection of all types of flooring. When I built my house, I received extraordinary design guidance, outstanding service, prompt delivery, perfect installation, and wonderful clear communication. Brian Erickson is a gifted designer. He provided many suggestions that resulted in a unique, creative outcome. I am so happy with the quality of their work. The staff are patient and professional. They were respectful of my budget and schedule. Floors is the BEST FLOORING provider in town!!
4 months ago Thank you for the review Carole. It was our pleasure to assist you in your building process.
5.0
4 months ago Amazing experience from beginning to end! We love the new carpeting we choose for our new home!
4 months ago Thank you for the review and we look forward to seeing you again.
5.0
4 months ago I have never bought carpet before. I was unaware that it can take weeks to have all the steps completed from measuring to installation. I needed carpet in a hurry and Floorz came through for me with flying colors! Thanks to the whole team at Floorz! I really appreciate it.
4 months ago Thank you for allowing us the opportunity to help you with your flooring needs. We're glad we could help!
5.0
4 months ago D.J. did a wonderful job today! On time, very professional and he left everything spotless. Thank you Floorz.
4 months ago Thank you for the review and we appreciate your business.
5.0
5 months ago I can't say enough good things about our experience with Floorz! We highly recommend that you work with Brian and his exceptional installers! We recently had nearly all of the flooring in the lower level of our home replaced by Floorz. It was mostly carpeted and we went with waterproof luxury vinyl. When the carpeting was removed, the installers realized that our floors were not level & that are home was a bit crooked. Rather than install the floor, which would've caused many problems, they cared about our home and our experience and explained everything to us, worked toward a solution and executed a plan. So, while it took longer than originally expected, everyone from Floorz made sure that the job was done right. If you're investing serious money in remodeling your home with new flooring, you'll love the selection, the expert advice in-store and like us, you'll appreciate a company who cares to make sure that the job is done right and well. Thank you, Floorz!
4 months ago Thank you for allowing us the opportunity to assist you with your project. We look forward to seeing you again.
1.0
5 months ago If you want too pay double, and get Harassed if you don’t buy carpet from them this is the place to go, you charge me 1300 for not that good of carpet, I went to Home Depot, better carpet better pad for $900 , if you you’re reading this and think I’m making it up , go next door, you will be happy you did ,
5 months ago Thank you for the Review Jack. We personally shop our competition on a regular basis and I assure you all our prices are very competitive when comparing apples to apples and our installation services exceed expectations. We never installed anything for you nor were we given an opportunity to even provide you with an accurate quote. I also assure you and everyone reading this review that your claims are not factual as to our carpet prices being “Double”. We are a local family owned and operated company that prides ourselves on offering great value, quality installations and exceptional customer service. I spoke with the individuals that met with you in our Montrose location and it is my understanding that you came in and selected a carpet and asked us to “ball park” an estimate without us ever measuring your home and we never even gave you an accurate quote. You had requested a measure from us and our policy is to call and try to set up that measure after you request it. Furthermore our Flooring Specialists will follow up with you to assure we provide the highest level of customer service. If our staff offended you in any way by being diligent in what they do, I apologize. Furthermore Floorz guarantees our pricing and will match or beat any competitors price on the same carpet and or flooring. Had we been given the opportunity to measure your home and or compare apples to apples, I assure you we were never anywhere close to “double”. I believe strongly that this review is not fair nor is it representative of who we are as a company or who I am as a owner. If you would like to discuss this matter and let me know what made you feel like leaving this review, I can be reached directly at 330-630-3330 extension 118.
1.0
5 months ago This customer did not leave a comment.
5 months ago We will flag this for removal from Google. No relevance
5.0
5 months ago Floorz is a fantastic place. Their showroom is lovely and the service was wonderful. James, particularly, kept in touch with us and drove to get us our order early. They'll be getting the rest of our business for any flooring needs.
4 months ago Thank you for the business and we look forward to seeing you again.
5.0
6 months ago After visiting several carpet stores I found the saleswoman at Floorz very friendly, patient and knowledgeable. Pricing very comparable to the industry average. The installation {Seamless Carpet) went without a hitch and the gentleman were very polite, professional and the clean up was spot on including disposal of old carpet. I will return to Floorz and would be rather pleased if I had the same installers.
6 months ago It was our pleasure to assist you with your flooring needs. Thank you for the review and your business, we look forward to seeing you again.
3.0
6 months ago Staff ok. They think that the common person does not know anything about carpet and will always try to upsell. Make sure you shop around and don't fall into the trap of just buying there. Carpet prices always has a mark up. You definitely can make a deal anywhere.
6 months ago Thank you for the review. We strive for excellence and high customer satisfaction in all we do. We do use more of an educational approach in our sales as to assure the customer knows exactly what they’re getting. We also offer all different types of flooring and many different quality levels to assure we can meet anyone’s needs. Our flooring specialists are not on commission and we recommend products based on lifestyle. We apologize if your experience was not what you expected, however if you still have a need for flooring I would be happy to work with you personally as the owner to assure you get the service, pricing and products you desire. I can be reached directly at 330-630-3330 ext. 118.
5.0
6 months ago I hadn't even purchased flooring from Floorz yet, but needed help with the nightmare of the 'hack job' install we just had done.When the owner, Brian saw my pictures, he assured me he could amend what they had left unfinished. He specifically guaranteed his best man come out to repair the install and put in new transition pieces. (And without taking advantage of us and our dire need) Because of his concern and attention to our problem, I will definitely choose Floorz my next flooring purchase in the near future and for their professional work and service.
6 months ago It was our pleasure to assist you and we look forward to seeing you again!
5.0
7 months ago Floorz installed new vinyl floor in our kitchen, hallway, 2 closets and a 1/2 bath. James Quinn was very helpful everystep of the process. James showed us a nice product, gave an accurate quote on job, scheduled us and then kept in touch with what to expect. The floor looks GREAT and installed very professionally. This was a positive experience and at a fair price.
7 months ago Thank you for allowing us to help you with this project. We appreciate the review and look forward to seeing you again.
5.0
8 months ago Was doing a total home renovation and trying to stick to a budget while still putting quality cabinets, countertops, appliances and floors in the house, just in case we decide to sell next year. At first, i did not go to Floorz because i saw there store in Montrose and it looked extremely high end so i didn't even bother to speak with a rep. A month later i did go in and speak to someone and I am so glad they did! Not only were they less expensive than the box stores, but the quality and service i received were outstanding. Anyone currently building or looking to do work in their current home is crazy to even waste their time looking elsewhere. Oh, and the new store in Strongsville is beautiful!
8 months ago Thank you for the review. We pride ourselves on offering the finest shopping experience and value in flooring in NE Ohio. Thanks for giving us the opportunity.
5.0
8 months ago Great selection and excellent staff. Love our new floor!
8 months ago Thank You for the review. We look forward to serving you again in the future.
5.0
9 months ago We had new carpet installed in the upstairs of our Cape style home. Even though it is a sizable room we were able to find good quality carpet and upgrade the padding and still be within our budget! Danielle at the Akron store was incredibly helpful with measuring, selection, pricing and scheduling. Chuck and his crew had their work cut out for them once they pulled the old carpet and realized the old padding was like cement stuck to the wood floor, but they got the job done. The new carpet is beautiful and they did absolutely NO DAMAGE to our freshly painted walls and baseboards. Thank you to all involved for a great experience! We will definitely be back as we renovate room by room.
9 months ago Thank you for allowing us to serve you and we look forward to seeing you again soon!
5.0
9 months ago Absolutely loved our experience with Brian, James and the Floorz team. We worked with Floorz to install laminate in our kitchen and dining room and also to install a subway tile backsplash. Our entire experience, from the sales floor to the measuring, the communication and then installation, were great. Our installers Ron and Graham, were wonderful! They were so professional, polite, thorough, and just lovely to have in our home. They went above and beyond to be sure we were happy. I'm so glad that we chose a local company for our project. They are the best of the best and we'll surely be hiring them again!
9 months ago Thank you for the review and allowing us the opportunity to serve you!
5.0
9 months ago Love this company and the people that work. Very professional and hard working. Prices were comparable to those discount stores. Would recommend them to anyone looking for a great floor at a reasonable price!
5.0
11 months ago Floorz recently installed new hardwood flooring and a carpet stair runner in our home. I found Brian to be very patient and easy to work with. Everything looks great, and I am extremely pleased.
11 months ago Thank you for the review. It was our pleasure to help you!
5.0
11 months ago Great company. Brian helped me select and install a great product at a great price! Highly recommend.
4 months ago Thank you for the review and we look forward to seeing you again soon!
5.0
11 months ago Over the course of the last week the Floorz team completed a sizable project including the installation of luxury vinyl in my morning room, kitchen, hallway and foyer & carpet installation in my family room. The service received from these install teams was outstanding. Thanks to Ray and his team for the vinyl install and to Alex and his team for the carpet. The workmanship is great and these people were awesome. And of course from a sales perspective, Danielle was incredibly helpful. Walking me through everything in a patient and thorough manner despite my many questions along the way. Thanks Floorz team!!
11 months ago Thank you for the review and allowing us the opportunity to serve you!
5.0
11 months ago We replaced all the carpet in our house and added a carpet runner to our hardwood stairs. Very pleased with the quality, price, and the installation.
11 months ago Thank you for the review and allowing us the opportunity to transform your home with beautiful flooring!
1.0
last year This customer did not leave a comment.
last year We are a local family owned and operated business that strives for 100% customer satisfaction. We did everything in our power to accommodate this customer up to and including replacing half the floor and relaying the entire floor because she was unhappy with the color diversity in the floor. We honored our warranty to the fullest and will continue to do so. Yes we have serviced it a few times, but everytime we leave and she says she is happy with the outcome, she calls back with another issue 2 months later. Prior to leaving this customers house the last time I asked her to inspect the floor and she stated she was happy with the outcome, but still didn't like the color diversity throughout her floor. The variation in color is a characteristic of the floor and I can not fix that. I would also be more than happy to replace the whole floor labor free if she wants to choose a different product. We have been and still are willing to do whatever she needs us to do, but we haven't talked to her in months. If the Caulking used by our contractor was the wrong type we are more than willing to pay a painter to address this and make it right. This customer also has my direct cell phone number and Email Address to get in contact with me if she has any concerns.
5.0
last year This customer did not leave a comment.
5.0
last year We worked with the owner and staff on a new construction build. Floorz did all of our flooring (LVT and carpet), tile work and custom master shower. They kept us in budget and we couldn't be happier with not only the choices they helped us make but the quality of the installation and excellent customer service. Highly recommend!!
5.0
last year This customer did not leave a comment.
last year Thank you for the review and the opportunity to help you with your project!
5.0
last year Our project began as kitchen update and turned into a first floor renovation. With the removal of walls, it became necessary to find flooring that would flow throughout the entire main floor. Danielle assisted us with ideas, worked hard at finding the best value and showed great patience as we took home sample after sample. We're excited about our new floor plan and the floors that will accommodate our growing family for years to come. From the first inquiry to final installment, Brian, his sales team and installers were not only professional but took a personal interest in our project and it became "theirs". Thanks again.
5.0
last year This customer did not leave a comment.
5.0
last year The Floorz team did an amazing job renovating our master bath. Brian was great to work with, always prompt in returning calls and answering questions. Mark and Serge were meticulous and professional with the install of tile flooring, tile shower, freestanding tub and vanities. Danielle was able to quickly find the exact tile I had in mind. A great experience and a beautiful end result!
4 months ago Thank you for the kind words and allowing us to help you with your Bathroom renovation. It looks great!
5.0
last year Alex and Anthony are the best carpet installers we have ever had . We are so pleased with the job they did! They worked 12 hours to get done- both excellent work ethic .
last year Thank you for the review. We appreciate your business and look forward to serving you again.
5.0
last year We couldn’t be happier with the quality of service for the 2 rooms we recently had installed. They have a great selection and we are very pleased with the installation. We’ll definitely be returning in the future.
last year Thank you for the review and we look forward to seeing you again!
5.0
last year Anthony and Alex were awesome. They are true professionals that did a first rate job. Highly recommended.
last year Thank you for the review. It was our pleasure to serve you and we look forward to seeing you again!
5.0
last year After a long days work yesterday, I came home to my beautiful new carpet throughout my home. I have been dreading this process, but for no good reason at all. This was so much easier than I ever imagined, mainly due to Danielle at Floorz. She came to my home with many options and helped guide me through the process. The price was right, top quality, and a top notch business. Even my 7 year old daughter went out of her way to tell me how nice Anthony and Alex were while they were here installing the carpet. My feet are so happy. Thanks for a great experience Floorz! We’ll be back soon!
5.0
last year Floorz is GREAT, we have dealt with new homes, remodeling, and currently our forever home. We had hardwood flooring put in with a boarder, and I have to say our installer was magnificent. Very detailed to his work. He had ideas that even looked better than what we thought would look nice. Mark the installer is quite the perfectionist. We had our family room and hallway finished in hard wood, and it looks very professional. We are extremely happy with the quality of wood, and the workmanship. We will be back! Very soon. Thanks to you and all your staff Brian, Great job! Carolyn and Mark
5.0
last year Amazing help and knowledge. My husband had a stroke and is in the hospital and I was not quite ready for them. They picked up where I left off and got the job done for me. They went to Home Depot and got the shoe molding and all of the baseboards. They are the company I will always use for carpet and whatever flooring I decide to purchase. I can't rate them high enough. Fabulous.
last year Thank you for your review. As a locally owned and operated company we strive to be the best at what we do Day in and day out. It’s great to here about your experience and we look forward to seeing you again in the future.
5.0
last year Ive had Brian from Floorz install my flooring in both my office - home locations and have nothing but good things to say about his organization. We have been really happy with the recommendations made by him and his team and also the end result as far as the install goes. Great local business! Thanks!
5.0
last year James is very helpful. We've had several problems with our subfloor which is not their fault, and he is very accommodating to get everything arranged with the builder 2 coordinate his guys coming after repairs for a fast turnaround. The installers are always professional.
5.0
last year Floorz did an exceptional job helping us select the right color of carpeting for our family room. The installation team went above and beyond. I highly recommend Floorz for any of your flooring needs!
last year Thank you for the review. It was our pleasure to serve you and we look forward to helping you with any future projects.
5.0
last year Amazing experience with a great customer service from Brian and Jill and excellent installers Mark and Bob. They went above and beyond and did a great job with our hardwood floors. Professional job. I would recommend them to everyone and planning to come back again in the future for all of our flooring or tiles projects. We are 200% satisfied with the whole experience from start to finish. Thank you
5.0
last year I got my floor from Floorz fairlawn, it ended up having a manufacturer defect and they replaced the floor.
6 months ago Thank you for the review. We pride ourselves on delivering the promise of superior service after the sale.
5.0
last year Glad to have found this gem! Great selection, great price, and most importantly, knowledgeable and professional staff. Definitely recommend the FLOORZ family for all your flooring needs.
5.0
2 years ago Great customer service, from the time I entered the doors, and through the installation. I had originally went with another company to install floors for me, and their next available date went from 6 weeks to 90 days. I went to Floorz, and from introduction to installation was a week, and my floors look AMAZING. Danielle, Brian, Mark and Bobby, thank you so much! I will be back and will be recommending you to my family and friends.
2 years ago Thank you for your kind words and we appreciate your business!
5.0
2 years ago I have used Floorz for years for all of my rehab houses that I buy and sell. The staff and ownership has always done a professional job and stood behind their work. I would highly recommend them for any project!
5.0
2 years ago Best place to get all your flooring needs. The very best Installers!!! The staff within Floorz are amazing!!!
5.0
2 years ago what an amazing experience from start to finish. From the first day of walking into the store and not having any idea what we wanted this company was very patient. Myself and my Wife were redoing our entire house floor . We had heard so many great things from family And friends which is how we heard about them. Having a company with so much knowledge and understanding the needs and wants of there customer was truly a highlight during our buying process. The entire house floor looks amazing and I highly recommend this company for buyers who want quality and the best customer service in the flooring industry. I'm a Customer for life and will recommend them to everyone . Thank you
5.0
2 years ago On a referral from a trusted friend, I checked out the Floorz showroom. I was impressed by the vast selection, cleanliness of the store, and most importantly the friendly and knowledgeable staff. Great products, priced right. My home looks great and I couldn't be happier. As a disabled Army combat Veteran, I give Brian and the team at Floorz high marks in honor, respect and integrity and would recommend them for your home needs.
5.0
2 years ago Well worth the money I spent the men were very professional and polite and did not leave until the job was finished I would definitely recommend FLOORZ to anyone who wants their floors to be done the right way keep up the good work fellas
1.0
2 years ago It took 8 months to try and fix the terrible job one of their indepedent contractor did to my new Coretec floor. Hard to fix a floor that was laid so badly. So I'm left with a $7000.00 floor that looks like a 12 year old laid it. Top it off with, one of the many guys that came in and out during that 8 month headache use bathroom caulk to caulk some wood trim. Now I have to try to remove that somehow because you can't paint over it and it needs paint after the many times of being replaced. The owner told me he would do everything he could to make it right. After 8 months of too many to count guys trying to repair it, HE SAID IT LOOKS GREAT! His idea of GREAT and mine are two different things. At this point, I wouldn't buy a throw rug from them.
last year We are a local family owned and operated business that strives for 100% customer satisfaction. We did everything in our power to accommodate this customer up to and including replacing half the floor and relaying the entire floor because she was unhappy with the color diversity in the floor. We honored our warranty to the fullest and will continue to do so. Yes we have serviced it a few times and every time we leave she says she is happy with the outcome. Prior to leaving this customers house the last time I asked her to inspect the floor and she stated she was happy with the outcome, but still didn't like the color diversity throughout her floor. The variation in color is a characteristic of the floor and I can not fix that. I would also be more than happy to replace the whole floor labor free if she wants to choose a different product. We have been and still are willing to do whatever she needs us to do, but we haven't talked to her in months. If the Caulking used by our contractor was the wrong type we are more than willing to pay a painter to address this and make it right. This customer also has my direct cell phone number and Email Address to get in contact with me if she has any concerns. This review has been addressed on Google as well. Furthermore, Google reviews depict a better picture of who we are as a company and we ask you to look at those. There are 8 positive reviews on Yelp that they don't even include in our ratings, please look at those as well.
5.0
2 years ago Quality, Selection and Affordability keep my company coming back for more. Installers are well versed. Keep up the great work.
2 years ago Thank you for the business over the years and we look forward to seeing you again!
5.0
2 years ago Wouldn't go anywhere else for our flooring. Show room staff are wonderful. Took the time to answer all are questions and pointed us in the right direction of what carpet and flooring would be the best choice for both of our houses. Instalation staff is always polite and respectful. They work efficiently to get the job done in a timely manner. Thank you to all your staff.
2 years ago Thank you for your kind words. We constantly strive to be the best at what we do and hearing this makes us feel great! Thank you for the business.
5.0
3 years ago Kudos to Jim, our salesman, and the install crew. We ordered carpet for our main living areas and purchased remnants for three bedrooms. They removed carpet and re-carpeted our entire home in one day. On top of that - there was a manufacturing defect the remnants in two of our bedrooms. We were able to go to the store and pick out new remnants while the install crew grabbed a quick lunch. The crew picked up our new selections and removed the newly installed carpet in two bedrooms AND then re-carpeted all three bedrooms before leaving late that day. I know the crew put in a long day, and worked really hard without complaint. There was no rushing - the crew handled every detail to our delighted satisfaction. We had taken the day off work and had already moved all of our furniture so we were so very grateful that Jim and the install crew was able to get the job done. Thank you!
5.0
3 years ago I used Floorz for numerous projects. The staff was extremely knowledgeable and the installation was exceptional. Everybody involved throughout the process exceeded my expectations!
3 years ago Thank you for the kind words and we look forward to seeing you again!
5.0
3 years ago I had a great experience with Floorz. The sales people were really nice and they helped me narrow down my options (which were a lot to choose from). I highly recommend!
5.0
3 years ago Went to Floorz for new carpeting at my home in Copley Ohio. We were very pleased with the service and install of the product from start to finish. I would highly recommend giving them a shot at your Floorz as well.
3 years ago Thank you for allowing us the opportunity to help you with your Flooring purchase.
5.0
3 years ago I have purchased flooring from Floorz numerous times. The have a great selection, excellent customer service and fantastic installation services. My projects have ranged from hardwood flooring to high end vinyl tile to tile backslashes and even carpeting. Every project has been handled extremely well. I would recommend them highly!
5.0
3 years ago I have purchased flooring from Floorz numerous times. The have a great selection, excellent customer service and fantastic installation services. My projects have ranged from hardwood flooring to high end vinyl tile to tile backslashes and even carpeting. Every project has been handled extremely well. I would recommend them highly!
3 years ago Thank you for your repeat business and we look forward to helping you again in the future.
5.0
3 years ago Great price, great product selection, great people.
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We have used Floorz 2 times in the past year using LVT (luxury vinyl tile) both times. The selection, price and customer service were wonderful. We made changes at the last minute & there was a discrepancy in the measurements for the extensive area we were doing. James came right to our home to remedy the situation, order everything necessary and made absolutely certain everything was taken care of and installation was not delayed. The installers were A+ top notch installers who brought with them years of experience, expertise, paid close attention to every detail and were complete gentlemen. I would highly recommend Floorz & will definitely go to them for any future flooring needs!
5.0
3 years ago I purchased my carpet in February of 2015, and had an issue with a seam that was apparent almost a year later. The owner took the time to personally reach out to me and offered to immediately remediate my issue without hesitation. I was very impressed with the professionalism, dedication and compassion that Floorz demonstrated when it came to, not only selecting and installing my carpet, but taking care of any issues I had after installation was complete. The level of customer satisfaction Floorz provided is a rare occasion in today's shopping experience. Highly recommended.
3 years ago Hi Kevin, Thank you for making us aware of your ongoing problem with the carpet. It appears that this was not handled at the store level as ownership would have preferred. We pride ourselves on offering 100% customer satisfaction with every sale and are constantly training our staff to offer the ultimate customer experience. However, things do happen and mistakes are made but we WILL make it right. Please contact me directly at your earliest convenience so that we can resolve your issues Immediately. My e-Mail address is Brian@yourfloorz.com
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Our experience with Floorz was really "great"! From the start with Kellie and ending fantastic with James who came to our house after hours to show and give grout tips for future. Staff deserves 1 m in kudos!
5.0
3 years ago Although I miss the old location because it was just minutes away from my house, it's always good business!
5.0
3 years ago Excellent customer service and pricing. I will definitely purchase my next flooring project there.
5.0
4 years ago Went floorz and looking for carpet for our front room .talked to Mr Quinn he was very helpful in picking a good carpet and matching colors for us with our decor and our needs. The price was right and experience at store was great . Carpet install was quick and done correct .they cleaned up after them self's and left the house better than they found it (ie ) new carpet .We would rate this a 5 out of 5 experience and would recommend this company to everyone .
5.0
4 years ago I purchased my carpet in February of 2015, and had an issue with a seam that was apparent almost a year later. The owner took the time to personally reach out to me and offered to immediately remediate my issue without hesitation. I was very impressed with the professionalism, dedication and compassion that Floorz demonstrated when it came to, not only selecting and installing my carpet, but taking care of any issues I had after installation was complete. The level of customer satisfaction Floorz provided is a rare occasion in today's shopping experience. Highly recommended.
1.0
4 years ago Their right there for you when you order a big job BUT following up to get service afterwards is a nightmare! I had to hire another company to fix some minor repairs. I called a dozen times and finally gave up! LIARS~ your boy is doing side jobs and not letting you know. My issue was a lighting issue. Since you did the entire job including the ceiling it is relevant ! BEWARE James Quinn your helper went all the way to Mentor to price a job.. He must have thought he was doing something wrong because he never came through with the quote. He was promoting his outside business saying we would save money going through him. Then he turned the tables on the story. If I were Whirmere's I would take a strong look at the integrity of certain employees. Moving on!
4 years ago Mr Gibson had called about a separate issue that was not part of the Job we did for him. It was not Flooring related and stemmed from a water line to his ice maker that leaked into his basement. Furthermore he tried to hire out one of our contractors direct and cut Floorz out of the deal. After we found that out, and the fact that it was not warranty not Floorz related, we chose not to work for this gentleman any longer. We are however glad that he got his issues taken care of with a different company.
5.0
5 years ago With so many companies out there that seem to have forgotten about professionalism and customer service it is so refreshing to see that a company still holds those morals close to heart, not only with the prices but the excellent costumer service and the desire to be the best company they can be, we had our carpet installed and we couldn't be happier with not only our salesman but the installers, I HIGHLY recommend this company A+ all the way!
5.0
5 years ago Excellent customer service and product selection. Pricing is outstanding and quality is top notch. Much better than the big box stores!
5.0
5 years ago Love the new carpet in our office. Wonderful commercial grade flooring that I'm sure will last and last. Great service!!!!
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.