ROYAL FLOORING

4.6
|
86 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Royal Flooring 9850 Douglas Ave, Urbandale, IA 50322-2153 515-957-9738 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
86 Reviews

Reviews


5.0
yesterday This customer did not leave a comment.
5.0
2 days ago We had a great experience with Royal Flooring! They had everything we wanted and more when it came to selecting finishes for our modern farmhouse and when a few of our cabinets were damaged during install, they were quick to make it right! Great quality, selection, and customer service! We will be visiting their beautiful showroom again soon when we pick out finishes for our basement!
5.0
4 days ago Kyle was great to work with...especially having to deal with my indecisiveness. He was very responsive and knew what he was talking about. Purchased flooring and counter tops from Royal and will definitely use them for any future remodel projects!
5.0
last week Skip the box stores and pay Royal Flooring a visit. They have an incredible showroom with TONS of displays to give you an idea of what some of the products look like installed. They're not just a flooring store. They've got everything under the sun from appliances, cabinets and window treatments to countertops and flooring. We found wood flooring that we liked and was displayed in a demo kitchen. They even informed us of a model home with the flooring installed to see it in a real world application. Its definitely worth a visit. Highly recommend!
6 days ago Wow, thank you Nicholas for your review!
5.0
last week Kyle was the best to work with. He showed us a lot of different examples and styles we could use in our new house. After it was all installed, the quality was even better then what we thought and have been given very positive feedback on our selections. If we ever need to find a new style of flooring, we will for sure go back to Kyle and use them again.
6 days ago Kris, thank you for your review! We appreciate it!
5.0
3 weeks ago I thought we ended up with high quality products at a very fair price. Very happy with the service we received!
3 weeks ago Thank you Scott for your business and your kind words, we appreciate it!
5.0
last month This customer did not leave a comment.
4.0
last month I actually have recommended already. Sue was terrific to work with. The only downside keeping me from giving 5 stars was the tile installer's work. His work around the switches and outlets wasn't precise enough, and the cover plates do not cover the gaps on some of the areas. He also tiled higher than I would have wished in the area over my kitchen sink, which doesn't have an overhead cabinet. I wish he had left it even with the bottom of the upper cabinets, but he went up about four additional rows.That's not Royal Flooring's fault.
3 weeks ago Thank you Linda for your review!
5.0
last month We couldn't be happier with the service provided by Chris and the installers! 5 stars all the way!!!
6 days ago We are so thrilled to hear from you Donald! Thank you for your review!
5.0
last month Great selection and pricing was great! And the sales rep Kyle that helped us, he's the best! Highly recommended
6 days ago Awesome, Randy! Thank you for your review! Thank you!
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
4.0
last month This customer did not leave a comment.
5.0
last month Great customer service! Would recommend to anyone!
6 days ago Steven, Thank you for your review!
0.0
last month Great job by JR Snyder in sales and the install on a tight schedule by Jim Widlund on three large rooms in time for a holiday open house tonight. On time, under budget, and great quality products and instillation.
1.0
2 months ago Scammers this company is used for credit card fraud beware of any and all charges from these folks.
5.0
2 months ago I have never seen such a beautiful receptionist before in my life.
5.0
2 months ago Walked in on a Saturday and was greeted by Chris who spent an hour with us explaining flooring options we were interested in. He came to measure on Monday and we had our order in by Tuesday. Couldn’t have been an easier process and Chris was beyond awesome to work with. We never felt pressured or that he wanted to up sell us on the next best thing. Highly recommend.
6 days ago Thank you for your review Adam! We appreciate it!
0.0
3 months ago Simply the Best! From Frank the salesman to the Very Best installers T and Ed. I went with Royal Flooring and they were more the Luna, not by much. That’s how good this flooring company is. The service was Awesome! I Highly recommend this company. Ask for T and Ed to install your floor. Great guys!
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago Excellent food Fried catfish. Good service.
5.0
7 months ago A lot of great flooring.
6 days ago Thanks Kathy!
5.0
7 months ago Sue at Royal flooring was so great to work with. She went over and beyond to ensure we got the the granite we wanted. Thank you Royal Flooring to make my dream kitchen come true! The fabricators they used did a beautiful job.
5.0
7 months ago This customer did not leave a comment.
5.0
10 months ago Tons of selection and great displays.
1.0
10 months ago I had luxury vinyl flooring installed. They have terrible installation crew that couldn't speak fluent english. When they damaged my wall and trim in several areas, I called to complain, then had to leave a message for their supervisor and he never return my call to rectify the damage that was caused by the installers. I wouldn't even give 1 star. But had to for the review.
5.0
11 months ago Working with JR in the Altoona office! And nothing but amazing things to say, will be working with him in the future! I represent a builder and have not had a better experience, he is always making sure everything is on-time and will run into him out at the projects just making sure its up to standard and everything is going well. Seriously 5 star service and cannot wait to work with him on future homes!
5.0
11 months ago This customer did not leave a comment.
1.0
11 months ago This customer did not leave a comment.
11 months ago Thank you for bringing your recent incident with one of our drivers to our attention. We are deeply sorry to hear of your negative experience, and we would like to speak with you directly in order to further investigate the situation. Please send us a message so we can speak with you further. Thank you.
5.0
12 months ago Very helpful,Curtis and great installers
5.0
12 months ago We worked with Renee on our kitchen backsplash. She was super helpful and patient with me...especially because I'm really indecisive and tend to change my mind a lot! The guys who installed our backsplash were great too. Overall we had a great experience and would definitely recommend!
5.0
12 months ago This customer did not leave a comment.
5.0
12 months ago Between the great customer service nick and Johnnie provided me and the gorgeous showroom I’d recommend this store to anyone doing a remodel or building project !!!!! They offer everything you’d need to start and finish any home project!!
4.0
last year This customer did not leave a comment.
1.0
last year Bad customer service. We went in with the intention to spend a lot of money, and were the only customers in the place on a Saturday afternoon. As we entered the girl at the desk asked what we were looking for and led us to the countertop section, then walked away. We stood there for probably close to 10 minutes looking at the small selection of picked through granite countertop samples and she never returned. No one else asked if we needed assistance, or had any questions. There were no prices listed, or guides that would lead us to figure out quotes on our own. So we left. I'll spend my money with people who want it!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Ground Breaker Homes has used Royal Flooring for years and we have loved our working relationship. Nick Fiala is top notch and takes care of us. Their product selection and showroom always makes for happy customers.
5.0
last year My husband and I have had a wonderful experience with our flooring purchase from Royal Flooring Altoona store. JR was our salesperson and on day of installation he came to our home 3 times to check on the progress. Our installer was Jose and a worker and they worked tirelessly to get the job done. This has been our best home improvement experience, ever! Thank you!
5.0
last year This customer did not leave a comment.
1.0
last year Our builder used this company to supply flooring and cabinets. We are only a year into our home and the finish/paint is peeling off our cabinets. The quality is absolutely terrible. What is worse is their response or lack of repose. A month ago, I was directed to Royal Flooring to work with them on the warranty issue by our builder. We were told someone would be coming to look at our cabinets and no one has come out. In fact, they do not communicate with us. I've emailed twice for an update and Tina does not reply. (Communication was an issue during our build process as well with this employee.) I have never had the finish lift off new cabinets in a year. Absolutely unacceptable!
11 months ago Wow. Not a great review royal flooring!! Not buying from you. Thx for the info!!
11 months ago They did finally start making things right. But I am still not happy with the items used. 🙂
11 months ago I dont blame you!!
5.0
last year My husband and I have purchased carpet from Royal Flooring many times and have always been very happy with not only the quality of product but the service as well. Our "to go to guy" is Wes Klein who works from the Altoona location. I love how thorough they are not only with installation but also customer service. Great place and great prices!
5.0
last year Loved doing business with Royal Flooring. They were so helpful and explained the different types of flooring, padding, etc. without any pressure. It was a learning experience. At first they weren't able to install when promised but came through and installed in time. Very happy about that. Great quality and I would definitely recommend and use again myself.
6 days ago Danette, thank you so much for taking time to review us! We appreciate it!
5.0
last year This customer did not leave a comment.
5.0
last year Been extremely happy with all purchases from this store! Excellent advice and service from Corey Mohr. He has been extremely helpful from start to finish with every project!
5.0
last year My wife and I purchased over 1600 sq feet of hardwood and carpet through Royal Flooring, and their sales rep John V. From start to finish, John was extremely knowledgeable of all the samples he showed us, and not pushy in any sense of the word when it came to us making a decision. There is no doubt in our minds we have found our forever flooring store, and will recommend Royal Flooring, and John V to everyone we know!
5.0
last year This customer did not leave a comment.
2.0
last year Sales staff was good. When it came to the installation though, that was another story. We had carpet and tile installed. It was a fairly large project. The tile guys didn't clean up ANY of their mess. They took my left over tile and didn't bring it back until I said something. They broke a couple trim prices and just slapped them back up broken. The carpet guy tried to put the new carpet right over my old pad, until I caught him, and then he lied to me about it. Good product and terrible installation. They don't want to do anything to help me out either.
last year Hi Tyler, so sorry to see this! We take all feedback seriously and are thankful you took the time to help us improve. So a member of our team can get in touch with you to follow up, can you private message us the best way to get in touch with you?
5.0
3 years ago Went to an open house at the new facility. It was great event. Great music, great food, and an excellent staff and team (Bill and Dave) to share the possibilities available at Royal flooring. Thanks to Dave Starman for inviting us.
5.0
3 years ago Lots of options. Great Showroom. Dave Starman is a great representative.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Bill and his team provide great service to our company. Also, order date to install date is fast.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Nothing but AMAZING things to say about Royal Flooring and the great communication we received on our (many!) questions throughout our build. Even when something we were wondering about didn't necessarily fall under their to-do list, people went out of the way to dig up an answer for us. Great product selection, even better customer service!
5.0
5 years ago These guys have an very cool showroom in Altoona. They have great selections and a super great staff. They are awesome to work with!
5.0
5 years ago Gorgeous show room and hard working staff!
5.0
5 years ago Wonderful flooring
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Won't buy flooring anywhere else!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago They have a beautiful store and fantastic staff. They have installed carpet and laminate in our home and we love it. Timely, professional, and easy to work with.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
3.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Had an awesome experience when I worked with this great store!!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
3.0
6 years ago This customer did not leave a comment.