ROYAL FLOORING

4.8
|
212 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Royal Flooring 9850 Douglas Ave, Urbandale, IA 50322-2153 515-957-9738 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
212 Reviews

Reviews


5.0
4 days ago Great experience from start to finish. The technician that did the work was extremely knowledgable and professional. Cleaned up after his work and looks like new again. Very happy with Royal Flooring.
0.0
6 days ago We had a great experience with Royal Flooring! If you are interested in flooring, tile, etc., I would highly recommend Tyler Curtis (Urbandale location). He was extremely helpful from selecting the product to following up after installation. We were pleased with every step of the process, Tyler and the installation team—we will definitely be repeat customers!
5.0
last week High quality products and knowledgeable.
last week Thank you, Alesia! Royal Flooring is very proud to offer some of the best products in town, and are very passionate on keeping our team in the know of the business, with products, installation, and all the trends. Again, thank you for your business, and we hope to work with you in the future!
5.0
last week Excellent service by Michael Ludwig, highly recommend!
last week Awesome, Haley! Thank you for letting us know your experience with Royal Flooring, and Michael!
5.0
last week This customer did not leave a comment.
last week Hey Allie! Thank you for your 5-star rating!
5.0
last week Bill and Michael are very knowledgeable and make every visit a luxurious experience that leaves homeowners eager and excited. They help make every home beautiful, no matter the budget, especially with their attention to detail, patience, and welcoming smiles!
last week Wow, Kaci! What a review! How can Royal Flooring, Bill & Michael ever thank you? We are overjoyed by this testimony of your experience! You have definitely left a smile on our faces, and we can't wait to work with you again!
5.0
last week This customer did not leave a comment.
last week Hey Clay! Thank you so much for your 5-star rating of Royal Flooring!
5.0
last week Would recommend to anyone in the market for such work. Michael Ludwig is the guy to talk to get things done just the way you want.
last week Hi Jacob! We are honored for your recommendation, and review of your experience with Michael! Thank you!
5.0
last week Excellent services with our remodel and flooring. Great job. Michael Ludwig.....
last week Hey Sue! Thanks for taking time to leave us a review, and 5-star rating! We love to hear from our happy customers!
5.0
last week This customer did not leave a comment.
last week Hey Beth! Thank you for your 5-star rating of Royal Flooring!
5.0
last week Thank you Michael Ludwig for making our experience at Royal a positive one! You really made us feel at ease about jumping into such a big commitment. All of our questions were answered and we felt we could really trust you with our home.
last week Thank you, Glenda! We are so thankful for taking time to share your experience with Michael, and Royal Flooring! We love hearing it was especially positive, that you felt at ease, and comfortable! We look forward to working with you on future projects!
5.0
last week Leto Built has been working with Dave Starman at Royal Flooring for the past 3 years. We value the level of customer service he provides. His experience and knowledge of their products is important. We appreciate Dave’s commitment to our home building business. Highly recommend!
last week John and all who are involved at Leto Built, on behalf of Royal Flooring and Dave, we want to say thank you! Thank you for your continued, and devoted business! Thank you for your review, and 5-star rating! We are thrilled to continue working with you!
5.0
last week Excellent selection and Kyle has been great as our builder rep!
last week Hey Kris, thank you for your review and 5-star rating of Royal Flooring, and Kyle! Hearing from our customers always makes our day! We hope you have an even better day, and are excited to continue to work with you!
5.0
last week Worked with Nick Carlson. He was very helpful finding the exact flooring I was looking for.
last week Hey Austin! We're so glad to hear from you! It's so awesome when we get the opportunity to hear from happy customers! Thank you, and hope to work with you in the future!
5.0
last week Nick Carlson was excellent to work with. Made it easy to make decisions.
last week Hey Kristi! Thank you for your 5-star rating, and review! It is so rewarding to hear from our happy customers!
5.0
last week Michael Ludwig comes from good stock. He is about building relationships with his customers, using quality products, and ensuring that the final product meets the highest of quality standards.
last week Hi Matt! We are so happy to hear from you on your experience with Royal Flooring, and Michael! He is a great young man! Thank you so much for your review, and 5-star rating!
5.0
last week This customer did not leave a comment.
last week Hey Chelsea! Thank you for your 5-star rating, and review!
5.0
last week So PROUD of my Son, Michael Ludwig & all the success that he is accomplishing at Royal Flooring! Being one of the Boss's Sons isn't the easiest position to be in and Michael goes above & beyond because of that very reason. He takes great care in listening to the customer & their needs, giving them the best experience that he can. Respect, Honor & Integrity have been ingrained in his mind and treat others the way that you want to be treated.
last week Hey Kimberly! What a review! You have many reasons to be a proud mother of Michael! Thank you for leaving a review, and 5-star rating!
5.0
last week Sue was a great help with our bathroom remodel! She also worked very well with my contractor and got things done in a quick fashion!! Thanks Sue for all the hard work!!
5.0
last week I have worked with Royal Flooring, in particular, Dave Starman, on several projects. I wouldn't go any where else! They offer a variety of high quality products to select from and are constantly getting in new products. They provide a great show room to help visualize the end product. Their staff is very knowledgeable, great to work with and truly care about the customer. They are flexible and worked within our project deadlines. And, their products are competitively priced. I would highly recommend them!! They truly care about the customer and the products that they sell!
5.0
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5.0
last week This customer did not leave a comment.
5.0
last week This customer did not leave a comment.
5.0
last week Amazing PLACE, they have a beautiful show room that helped with the decision on what look I wanted. They also have top of the line staff making the transaction go as smooth as possible. Thanks Royal Flooring !!!
5.0
last week Built a home 4 years ago. Purchased all flooring and appliances from Royal. The team has done a great job and have no complaints!
5.0
last week This customer did not leave a comment.
5.0
last week Kyle-we appreciate your prompt service, attention to detail and always doing the right thing. Most importantly on this last job, we were able to save the client thousands at this time as all it really needed was a stretching of carpet. We appreciate you guys always getting the job done!
5.0
last week I have worked with Kyle Heatherington on multiple projects and everything has turned out great. I have also referred clients to Kyle and he always does the best thing for the client. Recently he suggested having carpet stretched instead of buying new carpet which was a great savings. Keep up the good work.
5.0
last week Thank you Michael Ludwig for your kindness & patience when helping us pick out our flooring. We learned a lot about all of the different products & their quality. Beautiful store & a wonderful employee!
0.0
last week Tyler just assisted us with new carpeting. He was very helpful and professional, and went the extra mile. He reached out the night before our scheduled installation and again afterwards. I highly recommend Tyler and Royal Flooring!
5.0
last week A good company, with good people. Michael Ludwig does a great job!
5.0
last week Incredible first time experience at Royal Flooring! Michael Ludwig guided us through the showroom & answered all of our questions in detail! We can't thank you enough for the shocking treatment of actually caring about our needs!
5.0
last week Thank you Michael Ludwig for the wonderful experience that you gave our family! Your knowledge on flooring & the respect that you gave us was immensely appreciated!
5.0
last week Excellent service by Michael Ludwig. My wife and I were very pleased with our experience. Would definitely recommend!!
5.0
last week Michael Ludwig is an AMAZING asset to your store! BEST experience I've had in my search for buying flooring! Thank you Michael for your expert advice!!!
5.0
last week Royal Flooring has an awesome showroom and friendly staff. Michael Ludwig was very knowledgeable and great to work with. Definitely coming back when we start our remodel!
5.0
last week Thank you Sue for helping me pick out a floor for my Grandma. During a stressful time you made the process so easy! So excited to see the completed project. Thanks again for such wonderful service!
5.0
last week Royal Flooring has top quality products, and an outstanding sales staff. Sue has helped us with so many areas in our home, and we will continue to work with her in the future. She’s knowledgeable, professional and fun to work with. Great place.
5.0
last week We have had Sue W help us on many different projects and she has always gone above & beyond to make our project look amazing!
last week Hey Jeni! Thank you for the awesome review, and 5-star rating! Sue is very talented, and we are so happy to hear you've had a great experience with her! We hope to continue to work with you!
5.0
last week Beautiful store & a great selection! Michael Ludwig was very knowledgeable on all of the product that we were interested in, as well as keeping us within our budget. Wonderful experience!!!
last week Good afternoon Mae! We are so glad to hear of your wonderful experience with Michael! We will definitely relay your comments! Thank you for taking time to leave us a 5-star rating, and review! We hope to work with you in the future!
5.0
last week Sue has an eye for design. She is great at listening to what you want and creating a design that exceeds expectations.
last week Hi Carrie! Thank you for your 5-star rating, and raving review of Sue! We couldn't agree with you more! Sue is fantastic at what she does! We hope to work with you again in the future!
5.0
last week Thanks to Sue and Tina who always take care of both me and my clients for our flooring and cabinet needs! For any project, large or small, I'd recommend Royal Flooring!
last week Hi Dustin! Thank you! You are truly lucky to work with both Tina and Sue! They are very talented, and knowledgeable ladies! We appreciate beyond measure your time in leaving us a 5-star rating, and this awesome review! We are excited to continue to work with you!
5.0
last week I stopped in to look at flooring- Sue Watson was very helpful and answered all of my questions. When I am ready to buy I will be coming back!
last week Thank you, Carrie! We are so excited you stopped into Royal Flooring for your home remodeling needs! We appreciate your 5-star rating, and review! We will definitely pass the comments along to Sue!
5.0
last week This customer did not leave a comment.
last week Thank you, Jane for the 5-star rating!
5.0
last week Worked with Sue on a few projects and had absolutely no issues. Everything went smoothly and planning on working with her on many other projects!!
last week Hey Jamie! It's our pleasure to have worked with you! Thank you for your 5-star rating, and review! We are thrilled to hear of your experience with Sue! We look forward to many more projects!
5.0
last week I had a great experience at Royal Flooring. Excellent Service by Michael Ludwig. Definitely recommending to all my family and friends!
last week Hey Ashley! From everyone at Royal Flooring we want to thank you for taking time to leave a 5-star rating, and review! We are in awe of how awesome our customers are! We hope to work with you in the future! Thanks again, Ashley!
5.0
last week This customer did not leave a comment.
last week Hey Mia! Thank you for the 5-star rating! Everyone at Royal Flooring appreciates it!
0.0
last week Very easy to schedule an appointment. installation was quick and they did a great job
0.0
2 weeks ago I had a great experience at Royal Flooring. Excellent Service by Michael Ludwig. Definitely recommending to all my family and friends.
5.0
3 weeks ago This customer did not leave a comment.
3 weeks ago Ashley, thank you for the 5-star review!
5.0
3 weeks ago This customer did not leave a comment.
3 weeks ago Ashley, thank you for the 5-star review!
0.0
last month I would highly recommend Royal Flooring and Michael Ludwig to anyone looking to make home improvements. This was the best experience I have ever had with any company. Michael’s expertise and professionalism exceeded expectations. Thank you for your guidance and patience helping us complete our project. I will be coming to you with all my improvement needs. Kitchen and living room next.
5.0
last month Great team of guys that installed the carperting. Would highly recommend Royal flooring.
3 weeks ago Hey Dean, thank you for taking time to leave us a 5-star rating, and review! We are so glad to hear you had a awesome experience with Royal Flooring! We can't wait to work with you again!
5.0
last month Purchased Mannington sheet vinyl flooring in a deco series, love it! Nick was great to work with.
3 weeks ago Hey Kellie! We are so thankful for your business! We love to hear from happy customers, it means everything to Royal Flooring! We hope to work with you again soon!
5.0
last month Royal Flooring nailed it. Chris Brookhart was so helpful and patient with flooring options. The installation was great. Now I wish I would have done the kitchen too. Thanks again!
3 weeks ago Hey Wendy! What an awesome experience with Chris! We will most definitely let him know! Thank you, for your business with Royal Flooring, and the 5-star review and rating! We ecstatic to hear about your experience, thank you for sharing!
5.0
last month This customer did not leave a comment.
3 weeks ago Thank you, Jon, for the 5-star rating!
0.0
last month We worked with Nick F out at the Urbandale office to assist us with our custom new built home. We did all flooring and cabinets with Royal. Can’t say enough good things. Quality. Friendly service. Patient (I had trouble making decisions!) and most importantly they addressed any issue until we were completely satisfied. No question we will be return customers.
5.0
last month This customer did not leave a comment.
last month Hey Dale! Thanks for the 5-star rating!
5.0
last month Great prices, great service, great quality! We love our new carpet.
last month Jessica, thank you! Thanks for sharing your experience with Royal Flooring. We are so happy to hear you love your new carpet! We hope to work with you on more projects in the future! Have a great weekend!
5.0
last month Great place and nice staff especially our Sales Rep. Chris Brookhart. He was great to make sure they able meet our needs and budget!
last month Hey Jill! Thanks for your awesome review! You made our day! We will pass along the compliment to Chris! We are so glad we were able to meet you at your budget and in your wants of materials! Hope to work with you in the future!
5.0
last month Unbeatable selection with so much more than just flooring. Stepping into their showroom is like walking into a world of inspiration for any design style. Have not made any purchases yet, but plan to once the time comes. Everyone is always so friendly even though my visits are just window shopping.
last month Hey Joanna! Are you related to THE Joanna Gaines? That'd be awesome! Thanks for your amazing review! We are so glad you enjoy popping into our showroom!
5.0
last month Sue Watson is amazing. So knowledgeable about her products and has an eye for detail! Go see her today, you’ll be glad you did!
last month Dawn, thank you! We aren't surprised to hear of your amazing expereience with Sue, as it's something we've heard quite a bit lately! That, along with her amazing eye for detail and design! We can't thank you enough for taking time to rate and review us! We can't wait to work with you in the future!
0.0
last month This summer we had the unthinkable happen thanks to getting 12 inches of rain in a few hours. Luckily, there is someone like Royal Flooring there to help you replace your carpet and vanity! They were so helpful and the installation was so quick! The guys who installed it, were so nice as well!
5.0
last month This customer did not leave a comment.
last month Thank you Heather for your 5-star rating! We hope to work with you on further home renovation projects!
0.0
last month One stop shop for flooring, countertops, and flooring. With experienced staff to help you coordinate it all. Absolutely love how it all came together. Also, when you go in the store, it feels like home...the employees treat you like family. :)
5.0
last month Royal did an amazing job on my new home, I couldn’t be more pleased. They definitely go above and beyond to make their customers happy
last month Congratulations on your new home, Kim! It was our honor to work with you, and we love to hear from happy customers! Thank you for taking your time to rate and review us!
5.0
last month This customer did not leave a comment.
last month We appreciate you taking time to rate us David! Thank you for the 5-stars! We hope we can help you with any future home renovations projects in the future!
5.0
last month Great service. Install went great, and they did a wonderful clean up job, which I appreciated as it seems that projects like these leave a mess. Very happy with the process from start to end.
last month Allison, thank you so much for your 5-star rating, and review! We are so excited to hear how well your project went, and to hear from a happy customer! We appreciate you sharing your story!
5.0
last month Go see Sue W. @ Royal Flooring she was the best!! The selection was great, the service was better, the price was significantly lower than others in town and online with the same product. I was also surprised they sold cabinets, stone countertops and appliances!! My last purchase was a single tube of caulk, Sue took the time to match the color to my sample and treated me like I was buying thousands of dollars in flooring! Small or large Royal Flooring treats you with respect! Try getting an orange apron at HD to assist you in the flooring department sometime! I almost forgot, rapid delivery and installation of the products!! Installers were super efficient and professional!!! Thanks again Royal Flooring and Sue!!
last month Wow, Ian! Thank you! Your project turned out fantastic! Your tiled shower looks phenomenal!! Sue is one of the best Royal Flooring has, and we are not surprised to to hear of your awesome experience! We love seeing the pictures of your completed project, and are beyond thankful you took the time to leave a review, and rating! We can't wait to help you with your next project, and we will pass the compliment on to Sue!
0.0
last month We have used Royal Flooring for a few different projects and have always had a great experience. My most recent experience I worked with Nick. We just needed more tile. I was able to order over the phone and the tile was ready in just a few days. When I went to pickup it up both my kids had fallen asleep. I called Nick to see if he could bring it out, but he was off site working. He called another coworker and she immediately brought it out. Excellent customer service!!
5.0
2 months ago This customer did not leave a comment.
last month Kim, thank you for the 5-star rating! Please let us know how we can serve you in the future!
5.0
3 months ago Working with Tara has been a great experience through the process. She’s helped me bring my vision to life. I would highly recommend her and Royal Flooring for your project!!!
last month Emily, thank you for such kind words about your experience with Royal Flooring, and Tara! We are thrilled to hear how happy you are with the process of helping bring your vision to life! We can't wait to help you with future visions!
5.0
3 months ago Nick and Royal Flooring installed the wood floor when the home was built, and we called for a price when we wanted to replace the carpet in the bedrooms with the same wood. The price was considerably better than the other bid we got. The crew was prompt and professional, and the flooring looks great! Thanks, Nick!
last month John, and Beverly, thank you for returning to Royal Flooring! We are ecstatic to hear about your experiences with Nick, installers, and materials! A huge thanks from Nick, and everyone at Royal Flooring! We can't wait to help you with future renovation needs!
5.0
3 months ago This customer did not leave a comment.
last month Hey Brian! Thanks for the 5-star rating from everyone at Royal Flooring!
5.0
3 months ago Chris was great showed and explained things very well
last month Hey Roxann! Thanks for sharing your experience with Chris, and Royal Flooring! We appreciate your 5-star rating, and review!
5.0
3 months ago Tara at Royal Flooring is excellent. She is very passionate about each job she does. She takes great pride in recommending high quality products that are going to last!! She’s very honest & has wonderful ideas for your future or current home!!!
last month Hey Ashley! Thanks for your amazingly kind review, and 5-star rating! Royal Flooring has high standards, Tara meets them all! It's wonderful to hear you saw these qualities in her as well! We're overjoyed to hear how pleased you are with your home project!
5.0
3 months ago I’ve had the pleasure of working with Dave Starman for several of my flooring projects. His knowledge and passion for finding the best products is unmatched! Definitely recommend checking these guys out for any home makeover.
last month Hey Jake! Thanks for the awesome review, and 5-star rating! Dave is kind of a big deal!
0.0
3 months ago The ease of conversation/communication from the first phone call to the delivery. The price Friendliness and helpfulness of staff the staff I had from the beginning and right down to the delivery guys.
0.0
3 months ago Incredible customer service as they shipped flooring to me all the way to Lake of the Ozarks. You guys rock!!!
5.0
3 months ago Sue was wonderful to work with. She helped with my kitchen remodel. Everything went very smooth from the moment I walked into Royal Flooring through the installation process!! Thanks Sue!!!
last month Thank you Anthony and Ashley Bennum for your 5-star rating, and review! It's music to our hears when we hear from customers, and their amazing experiences! We are so honored you chose Royal Flooring, and appreciate you sharing your story!
5.0
3 months ago Sue Watson was amazing to work with! She made sure we were on deadline and went above and beyond to get our product in on short notice. Her eye for design is great and my vision of my fireplace and bathroom were above my expectations.
last month Sue is our spunky, designer and as you stated, has an incredible eye for design! We love to hear from our happy customers, thank you so much for sharing your experience, Tanya!
5.0
3 months ago Sue Watson assisted me on two different occasions and was a huge help. She has a flair for helping you with your style and finding the right product. I highly recommend Sue.
last month Judy, thank you for your business with Royal Flooring for your two projects! Sue has got an amazing eye for design! She was meant to be your sales associate! We will make sure to pass along your many compliments to her!
0.0
3 months ago I worked with Dave, he was super helpful letting me know all the options that worked for what I was looking for. I will defiantly use them again!
0.0
3 months ago Love the show room and all of the sales staff!!
3 months ago Hey Laci! Thanks for the review! We have an excellent sales staff that's here to meet the needs of our customers! Hope we get to help you again!
5.0
3 months ago Heading into our 2nd project with Royal Flooring. Everything in the 1st project of replacing our main floor flooring went close to perfect, and what didn't was immediately fixed! So excited to have them help us in our master bathroom & bedroom remodel and addition!
last month Hello Melissa! Royal Flooring so excited to be working with you on your 2nd project! Thank you for taking time to leave a rating, and 5-star review! We hope we get to work with you on many more projects!
5.0
3 months ago Kyle was very easy to work with and made sure the job was done correctly and in a timely manner!
last month Hi Mckenzie! Thank you for your review, and rating of Royal flooring. Kyle is excellent, and is awesome about keeping an eye on the status of his jobs. We can't wait to work with you on future projects!
0.0
3 months ago Kyle Heatherington was great. Fair price, excellent service and installation. Would recommend highly.
3 months ago Jesse, thank you! It always wonderful to hear from our customers, and the great experiences they had with Royal Flooring! We'll make sure and pass along the compliment to Kyle!
0.0
3 months ago Kyle Heatherington was awesome to work with. Will continue to do business with him for all my flooring needs!
3 months ago Thank you for your business, Eric! We love to know about great experiences, thank you for sharing yours! We can't wait to help you with your next project! We'll make sure and pass the compliment on to Kyle.
0.0
3 months ago Triple H is the best flooring expert in the Midwest. Not only did he get me the best price he personally installed it!!! Can’t say enough good things about Royal Flooring and Kyle Heatherington!!
3 months ago Wow, Tommy! Thanks for dropping in to leave a review! Our sales team is top notch, and will go the extra mile to ensure customer satisfaction!
5.0
3 months ago Great family friendly atmosphere! I would recommend royal flooring to anyone building or remodeling! They can cover all your needs from flooring, cabinetry, appliances, and more! They did a fantastic job installing carpet throughout our house! Will definitely go back to them in the future!
3 months ago Shanda, thank you for your 5-star rating, and review!
5.0
3 months ago Definitely recommend Royal Flooring! We worked with Johnnie on getting carpet for our living room and bedrooms as well as new flooring for the bathroom. Johnnie is always very helpful and the entire process was very efficient!! For those looking for some fresh ideas the showroom at Royal Flooring is one of a kind!
3 months ago Erica, thank you for your 5-star rating, and review!
5.0
3 months ago Beautiful store with an exceptional showroom. We're very pleased with the hardwood we purchased. Johnnie was especially great! He took a lot of time explaining the different varieties of flooring so we could make a decision that would best suite our needs.
3 months ago Kim, thank you for your 5-star rating, and review!
5.0
3 months ago High quality products, nice show room, friendly & knowledgable staff!!
3 months ago It is our mission to offer our customers with the best products around. We are so glad you enjoyed our showroom, and that your Sales Associate provided detailed information on your selections to help make your process smoother!
5.0
3 months ago Amazing staff and selection. This is the only place we will go for flooring, cabinets, and more. They always have great ideas too.
3 months ago Morgan, Thank you for being such a dedicated customer to Royal Flooring! We are so glad you have had great experiences with us repeatedly! We hope to continue to honor that in the future!
0.0
3 months ago Our experience was easy! We walked into the showroom, looked around, met Chris and the rest, as they say, is history. We were able to take some samples home and make decisions. Chris came out and measured. We ordered the flooring. It came in from the manufacturer in about a week. We got scheduled and the floor was installed yesterday. From start to finish, it took about 2 weeks. We were impressed with every aspect of getting this floor. Delivery guys were great. Installers were professional and efficient.
3 months ago Wendy, your new floors look fantastic! Thank you for the pictures, it's awesome to see a finished product! We are so glad to hear you had a great experience with Royal Flooring, our installers, and especially Chris! We hope to help you with any other home improvement needs in the future! Have a great weekend!
5.0
3 months ago We have used this company for several flooring jobs - in our personal homes and in the homes of our Clients. Each and every time, we appreciate the level of service that we receive! Thank you!
5.0
3 months ago This customer did not leave a comment.
3 months ago Alex, we appreciate your time, and are so honored that you left a 5-star rating! Thank you!
5.0
3 months ago This customer did not leave a comment.
3 months ago Hey Sarah! We are so glad you enjoyed your experience with Royal Flooring! Thank you for your 5-star rating!
5.0
4 months ago This customer did not leave a comment.
4 months ago A 5-star rating means so much more than just a score. To us, it says we have made another customer, not just a customer, but a happy customer. We have been able to listen, and fulfill our promise to you! We hope to see you again soon!
5.0
4 months ago We recently put in a new bathroom floor. It looks great and Kyle was super helpful!
4 months ago Rachel, we were so honored you chose Royal Flooring to help you with your new bathroom flooring! We made sure to share your review with Kyle, and he was pleased to see your excitement! We hope to help you with further projects!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you, Heath, for your time in giving us a 5-star rating! We are so happy to know we have served another customer at 100%
5.0
4 months ago This customer did not leave a comment.
4 months ago Megan, it was so fun to have you in our showroom, and assisting you in picking out all the details of your new home! Thank you so much for your 5-star rating!
5.0
4 months ago Royal Flooring does a really great job from start to finish!!! They have a huge selection, they listen to your needs and help you to find the best solution. We have worked with Kyle, he is very knowledgeable and does a wonderful job coordinating!
4 months ago Thank you, Beth! We take great pride in continuing education with our staff, and it appears it is paying off! We are happy to hear that we were able to truly listen to your ideas, and help you find the perfect materials for your project! Thank you for your business, and we hope to help you with future projects!
5.0
4 months ago Amanda Coffey is always such a delight in the store and is so easy to talk to and get ideas from! Love working with her!
4 months ago Thank you, Morgan! We love to hear how comfortable you were in our showroom, and the ability to talk to our staff openly, and confidently! We will make sure to pass along the compliment to Amanda!
5.0
4 months ago This customer did not leave a comment.
4 months ago Steve, we appreciate you taking the time to rate us. Thank you for trusting us with your new construction essentials! We look forward to assisting you with many more houses in the future!
5.0
4 months ago Corey is excellent and super helpful. Will be glad to use his expertise again in the future!
4 months ago Sara, thank you for your 5-star rating, and review!
5.0
4 months ago This customer did not leave a comment.
4 months ago Kathrine, thank you for your 5-star rating!!
5.0
4 months ago Sales team, install, and product all have exceeded expectations. I would recommend Royal Flooring to anyone who needs new carpet or laminate. I worked with Dave and he did an amazing job.
4 months ago Thank you, Brad for your 5-star rating, and review!
0.0
4 months ago I’ve worked with multiple flooring and cabinet companies and these guys are top notch. Thanks John Volz for the great service
4 months ago Thanks for the recommendation and review Josh!
0.0
4 months ago I recommend all aspects of Royal Flooring. I worked with Dave and he did an amazing job.
4 months ago Thanks for your review, and recommendation, Brad! We appreciate it!
5.0
4 months ago Beautiful store with an exceptional showroom. We're very pleased with the hardwood we purchased. Johnnie was especially great! He took a lot of time explaining the different varieties of flooring so we could make a decision that would best suite our needs.
4 months ago Kim, thank you for your 5-star rating, and review!
5.0
4 months ago Definitely recommend Royal Flooring! We worked with Johnnie on getting carpet for our living room and bedrooms as well as new flooring for the bathroom. Johnnie is always very helpful and the entire process was very efficient!! For those looking for some fresh ideas the showroom at Royal Flooring is one of a kind!
4 months ago Erica, thank you for your 5-star rating, and review!
5.0
4 months ago Johnnie goes out of his way to make sure your experience is an easy one. Awesome show room that you have to see to believe. Scott and Nick always available for questions and I recommend Royal for any house needs!
4 months ago Thank you, Stacie for your 5-star rating, and review!
5.0
4 months ago Salespeople very knowledgeable and helpful. Many choices for all types of flooring. Would recommend Royal Flooring to all my friends and plan to go back again. Staff is amazing and Nick Carlson knows his stuff! Thumbs up for this store and their staff.
4 months ago Thank you, Marty for your 5-star rating, and review!
5.0
4 months ago Great family friendly atmosphere! I would recommend royal flooring to anyone building or remodeling! They can cover all your needs from flooring, cabinetry, appliances, and more! Nick Carlson was awesome with helping us decide what carpet was best for our house! They did a fantastic job installing the carpet throughout our house! Will definitely go back to them in the future!
last week Shanda, we love hearing how comfortable our customers feel in our showroom, thank you for sharing your experience! We are excited to work with you in the future!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you, Ashley for your 5-star rating, and review!
0.0
4 months ago I worked with Chelsea M. At the Urbandale location and she redesigned my entire kitchen and bathroom into something I could only dream of. From cabinets to flooring and even a back splash, she did it all and it looks amazing. She is such an amazing women and is so dedicated to helping you with anything!! Thanks Chelsea!!
4 months ago Thanks for the review Rachel!
5.0
4 months ago We love the atmosphere at Royal! All of the staff is very friendly and the show room is Amazing!! Johnnie was great to work with when we got our kitchen appliances and We can’t wait to get new flooring from Royal!
4 months ago Jenny, thank you for your 5-star rating and review!
5.0
4 months ago Great service with my kitchen floors! Never would of pick out that flooring, but just love it. Seeing it at the store made the decision easy 👍
4 months ago Thank you for your review, and 5-star rating, Pam!
5.0
4 months ago It was a great experience overall! A wonderful staff, friendly and professional!
4 months ago Jeff, we are happy to hear of your experience! Thank you for your 5-star rating, and review!
5.0
4 months ago This customer did not leave a comment.
4 months ago Jeannine, thank you for your 5-star rating,and review!
5.0
4 months ago We had a great experience with Royal Flooring! They had everything we wanted and more when it came to selecting finishes for our modern farmhouse and when a few of our cabinets were damaged during install, they were quick to make it right! Great quality, selection, and customer service! We will be visiting their beautiful showroom again soon when we pick out finishes for our basement!
4 months ago Thank you, Haley for your 5-star rating, and review!
5.0
4 months ago Kyle was great to work with...especially having to deal with my indecisiveness. He was very responsive and knew what he was talking about. Purchased flooring and counter tops from Royal and will definitely use them for any future remodel projects!
4 months ago Thank you, Tanna for your 5-star rating, and review!
5.0
4 months ago Skip the box stores and pay Royal Flooring a visit. They have an incredible showroom with TONS of displays to give you an idea of what some of the products look like installed. They're not just a flooring store. They've got everything under the sun from appliances, cabinets and window treatments to countertops and flooring. We found wood flooring that we liked and was displayed in a demo kitchen. They even informed us of a model home with the flooring installed to see it in a real world application. Its definitely worth a visit. Highly recommend!
4 months ago Wow, thank you Nicholas for your review!
5.0
4 months ago Kyle was the best to work with. He showed us a lot of different examples and styles we could use in our new house. After it was all installed, the quality was even better then what we thought and have been given very positive feedback on our selections. If we ever need to find a new style of flooring, we will for sure go back to Kyle and use them again.
4 months ago Kris, thank you for your review! We appreciate it!
5.0
5 months ago I thought we ended up with high quality products at a very fair price. Very happy with the service we received!
5 months ago Thank you Scott for your business and your kind words, we appreciate it!
5.0
5 months ago This customer did not leave a comment.
4 months ago Thanks for the 5-star rating, J.Fink!
4.0
5 months ago I actually have recommended already. Sue was terrific to work with. The only downside keeping me from giving 5 stars was the tile installer's work. His work around the switches and outlets wasn't precise enough, and the cover plates do not cover the gaps on some of the areas. He also tiled higher than I would have wished in the area over my kitchen sink, which doesn't have an overhead cabinet. I wish he had left it even with the bottom of the upper cabinets, but he went up about four additional rows.That's not Royal Flooring's fault.
5 months ago Thank you Linda for your review!
5.0
5 months ago We couldn't be happier with the service provided by Chris and the installers! 5 stars all the way!!!
4 months ago We are so thrilled to hear from you Donald! Thank you for your review!
5.0
5 months ago Great selection and pricing was great! And the sales rep Kyle that helped us, he's the best! Highly recommended
4 months ago Awesome, Randy! Thank you for your review!
5.0
5 months ago This customer did not leave a comment.
4 months ago Thank you, Jon for your 5-star rating!
5.0
5 months ago This customer did not leave a comment.
4 months ago We appreciate your 5-star rating Deb!
4.0
5 months ago This customer did not leave a comment.
4 months ago Thank you, Joe for your 5-star rating!
5.0
5 months ago Great customer service! Would recommend to anyone!
4 months ago Steven, Thank you for your review!
0.0
5 months ago Great job by JR Snyder in sales and the install on a tight schedule by Jim Widlund on three large rooms in time for a holiday open house tonight. On time, under budget, and great quality products and instillation.
5.0
6 months ago I have never seen such a beautiful receptionist before in my life.
5.0
6 months ago Walked in on a Saturday and was greeted by Chris who spent an hour with us explaining flooring options we were interested in. He came to measure on Monday and we had our order in by Tuesday. Couldn’t have been an easier process and Chris was beyond awesome to work with. We never felt pressured or that he wanted to up sell us on the next best thing. Highly recommend.
4 months ago Thank you for your review Adam! We appreciate it!
0.0
7 months ago Simply the Best! From Frank the salesman to the Very Best installers T and Ed. I went with Royal Flooring and they were more the Luna, not by much. That’s how good this flooring company is. The service was Awesome! I Highly recommend this company. Ask for T and Ed to install your floor. Great guys!
5.0
8 months ago This customer did not leave a comment.
4 months ago Thanks for the 5-star rating Jason!
5.0
9 months ago Excellent food Fried catfish. Good service.
5.0
11 months ago A lot of great flooring.
4 months ago Thanks Kathy!
5.0
11 months ago Sue at Royal flooring was so great to work with. She went over and beyond to ensure we got the the granite we wanted. Thank you Royal Flooring to make my dream kitchen come true! The fabricators they used did a beautiful job.
3 months ago Hi Aileen! We love to hear how Royal Flooring helped your vision become a reality in your dream kitchen! We are so glad you think so highly of Sue because we do too! We'd love to see pictures of your kitchen! Pass them along to Sue, or amanda@shoproyalflooring.com! Thanks, Aileen!
5.0
11 months ago This customer did not leave a comment.
4 months ago Thank you, Jerry for your 5-star rating!
5.0
last year This customer did not leave a comment.
3 months ago Steve, we appreciate you taking the time to rate us. Thank you for trusting us with your new construction essentials! We look forward to assisting you with many more houses in the future!
5.0
last year Tons of selection and great displays.
4 months ago Thank you, Amy for your 5-star rating, and review!
1.0
last year I had luxury vinyl flooring installed. They have terrible installation crew that couldn't speak fluent english. When they damaged my wall and trim in several areas, I called to complain, then had to leave a message for their supervisor and he never return my call to rectify the damage that was caused by the installers. I wouldn't even give 1 star. But had to for the review.
5.0
last year Amanda Coffey is always such a delight in the store and is so easy to talk to and get ideas from! Love working with her!
3 months ago Thank you, Morgan! We love to hear how comfortable you were in our showroom, and the ability to talk to our staff openly, and confidently! We will make sure to pass along the compliment to Amanda!
5.0
last year Working with JR in the Altoona office! And nothing but amazing things to say, will be working with him in the future! I represent a builder and have not had a better experience, he is always making sure everything is on-time and will run into him out at the projects just making sure its up to standard and everything is going well. Seriously 5 star service and cannot wait to work with him on future homes!
5.0
last year This customer did not leave a comment.
1.0
last year This customer did not leave a comment.
last year Thank you for bringing your recent incident with one of our drivers to our attention. We are deeply sorry to hear of your negative experience, and we would like to speak with you directly in order to further investigate the situation. Please send us a message so we can speak with you further. Thank you.
5.0
last year Corey is excellent and super helpful. Will be glad to use his expertise again in the future!
3 months ago Sara, thank you for your 5-star rating, and review!
5.0
last year Very helpful,Curtis and great installers
5.0
last year We worked with Renee on our kitchen backsplash. She was super helpful and patient with me...especially because I'm really indecisive and tend to change my mind a lot! The guys who installed our backsplash were great too. Overall we had a great experience and would definitely recommend!
5.0
last year This customer did not leave a comment.
5.0
last year Between the great customer service nick and Johnnie provided me and the gorgeous showroom I’d recommend this store to anyone doing a remodel or building project !!!!! They offer everything you’d need to start and finish any home project!!
4.0
last year This customer did not leave a comment.
1.0
last year Bad customer service. We went in with the intention to spend a lot of money, and were the only customers in the place on a Saturday afternoon. As we entered the girl at the desk asked what we were looking for and led us to the countertop section, then walked away. We stood there for probably close to 10 minutes looking at the small selection of picked through granite countertop samples and she never returned. No one else asked if we needed assistance, or had any questions. There were no prices listed, or guides that would lead us to figure out quotes on our own. So we left. I'll spend my money with people who want it!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Ground Breaker Homes has used Royal Flooring for years and we have loved our working relationship. Nick Fiala is top notch and takes care of us. Their product selection and showroom always makes for happy customers.
5.0
last year My husband and I have had a wonderful experience with our flooring purchase from Royal Flooring Altoona store. JR was our salesperson and on day of installation he came to our home 3 times to check on the progress. Our installer was Jose and a worker and they worked tirelessly to get the job done. This has been our best home improvement experience, ever! Thank you!
5.0
last year This customer did not leave a comment.
1.0
last year Our builder used this company to supply flooring and cabinets. We are only a year into our home and the finish/paint is peeling off our cabinets. The quality is absolutely terrible. What is worse is their response or lack of repose. A month ago, I was directed to Royal Flooring to work with them on the warranty issue by our builder. We were told someone would be coming to look at our cabinets and no one has come out. In fact, they do not communicate with us. I've emailed twice for an update and Tina does not reply. (Communication was an issue during our build process as well with this employee.) I have never had the finish lift off new cabinets in a year. Absolutely unacceptable!
last year Wow. Not a great review royal flooring!! Not buying from you. Thx for the info!!
last year They did finally start making things right. But I am still not happy with the items used. 🙂
last year I dont blame you!!
5.0
last year My husband and I have purchased carpet from Royal Flooring many times and have always been very happy with not only the quality of product but the service as well. Our "to go to guy" is Wes Klein who works from the Altoona location. I love how thorough they are not only with installation but also customer service. Great place and great prices!
5.0
last year Salespeople very knowledgeable and helpful. Many choices for all types of flooring. Would recommend Royal Flooring to all my friends and plan to go back again.
3 months ago Thank you, Marty for your 5-star rating, and review!
5.0
last year Loved doing business with Royal Flooring. They were so helpful and explained the different types of flooring, padding, etc. without any pressure. It was a learning experience. At first they weren't able to install when promised but came through and installed in time. Very happy about that. Great quality and I would definitely recommend and use again myself.
4 months ago Danette, thank you so much for taking time to review us! We appreciate it!
5.0
last year This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
3 months ago Kathrine, thank you for your 5-star rating!!
5.0
2 years ago Been extremely happy with all purchases from this store! Excellent advice and service from Corey Mohr. He has been extremely helpful from start to finish with every project!
5.0
2 years ago My wife and I purchased over 1600 sq feet of hardwood and carpet through Royal Flooring, and their sales rep John V. From start to finish, John was extremely knowledgeable of all the samples he showed us, and not pushy in any sense of the word when it came to us making a decision. There is no doubt in our minds we have found our forever flooring store, and will recommend Royal Flooring, and John V to everyone we know!
5.0
2 years ago This customer did not leave a comment.
2.0
2 years ago Sales staff was good. When it came to the installation though, that was another story. We had carpet and tile installed. It was a fairly large project. The tile guys didn't clean up ANY of their mess. They took my left over tile and didn't bring it back until I said something. They broke a couple trim prices and just slapped them back up broken. The carpet guy tried to put the new carpet right over my old pad, until I caught him, and then he lied to me about it. Good product and terrible installation. They don't want to do anything to help me out either.
2 years ago Hi Tyler, so sorry to see this! We take all feedback seriously and are thankful you took the time to help us improve. So a member of our team can get in touch with you to follow up, can you private message us the best way to get in touch with you?
5.0
3 years ago This customer did not leave a comment.
3 months ago Thank you, Ashley for your 5-star rating, and review!
5.0
3 years ago Sales team, install, and product all have exceeded expectations. I would recommend Royal Flooring to anyone who needs new carpet or laminate. I worked with Dave and he did an amazing job.
3 months ago Thank you, Brad for your 5-star rating, and review!
5.0
3 years ago Went to an open house at the new facility. It was great event. Great music, great food, and an excellent staff and team (Bill and Dave) to share the possibilities available at Royal flooring. Thanks to Dave Starman for inviting us.
5.0
3 years ago Lots of options. Great Showroom. Dave Starman is a great representative.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Bill and his team provide great service to our company. Also, order date to install date is fast.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago Nothing but AMAZING things to say about Royal Flooring and the great communication we received on our (many!) questions throughout our build. Even when something we were wondering about didn't necessarily fall under their to-do list, people went out of the way to dig up an answer for us. Great product selection, even better customer service!
5.0
5 years ago These guys have an very cool showroom in Altoona. They have great selections and a super great staff. They are awesome to work with!
5.0
5 years ago Gorgeous show room and hard working staff!
5.0
5 years ago Wonderful flooring
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Won't buy flooring anywhere else!
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago They have a beautiful store and fantastic staff. They have installed carpet and laminate in our home and we love it. Timely, professional, and easy to work with.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
1.0
6 years ago This customer did not leave a comment.
3.0
6 years ago This customer did not leave a comment.
5.0
6 years ago Had an awesome experience when I worked with this great store!!
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
3.0
6 years ago This customer did not leave a comment.