WEST COAST FLOORING CENTER

4.3
|
416 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
West Coast Flooring Center 138 S Solana Hills Dr, Solana Beach, CA 92075-2003 858-876-6334 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
416 Reviews

Reviews


1.0
2 weeks ago Went to the showroom on 4/10 in which we picked out the samples we liked. Scheduled an appointment with Shane to come over Friday and measure to receive an estimate. Everything went well and was suppose to receive our estimate by Monday 4/15. Called and text Tuesday and was told all the numbers were in and forgot to get my e-mail address from which I did text. That he was busy in meetings.Here I sit 4/30 and have text since then , with no estimate received. The sad part is we were ready to do business with them . He also said most places are within little difference as far as cost , you should go with who you trust and feel confident with. I would advice anyone wanting good service , keeping to there word and not wasting your time , go somewhere else. Hope the owner of this business reads this review and would not want my employees representing my company in this way and costing my businesses reputation. Let's see if they have the nerve to respond to this review and you will see the real integrity of this business
3.0
last month This customer did not leave a comment.
5.0
last month I recently stopped by West Coast Flooring and spent sometime with John "Woody" Woods and spoke to him about our flooring needs and the product that we had in mind, John made an appointment with me to come to our house and measure our floors, John was able to match the sample that I gave him and we couldn't be happier with the hardwood floors that were delivered. Appointment was set and the installers showed up on time and when promised, our hardwood floors changed the whole look of our house, no more stairs to vacuum, I highly recommend John and the crew at West Coast Flooring if your in the market for carpeting or hardwood floors. I live in Carlsbad, not sure why YELP has me in San Fran! Bernard W.
5.0
last month We just had West Coast Flooring back at our house again today and I'm so happy with the results. In the past they've installed all my upstairs carpet and hardwood downstairs..which I've been happy with for a few years. We needed to replace the flooring in the upstairs bathroom, which I thought may be too small of a job (they do have a minimum for doing any work). Thanks to the great Costco services rebate the price was very competitive. So it made sense to use a know company-I'm so happy I did. I've been happy from my 1st contact with scheduling, to my knowledgeable salespersons (Nicole) visit and to the experienced and awesome installer Eddie Al and crew.. Eddie arrived as scheduled, took care of my house like it was his own, installed beautiful flooring and left my house clean!! Thank you West Coast Flooring & CM Costco
5.0
last month We recently used West Coast flooring to install LVP throughout our home and would use them again in a heartbeat. We worked with Alex, Woody, Hass and his install team. They were all extremely helpful, knowledgeable, and professional. Alex was always available and quick to respond to my texts whenever I had questions. She made the entire process so easy. We were also very impressed with the installer, Hass, and his team. Their attention to detail was incredible. Some of our rooms are oddly shaped and they were able to seamlessly fit the flooring. They did a beautiful job and were very quick!
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Superb customer service and excellent quality of materials and installation have made us go back to West Coast Flooring for close to 20 years! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika.
5.0
2 months ago We have been using West Coast Flooring Center for twenty years. Superb customer service and excellent quality of materials and installation have made us go back to them again and again! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika. Their installers are professional, efficient and courteous.
5.0
3 months ago CJ and Woody were very helpful in helping with our flooring projects. CJ was very patient with our selection process and delightful to work with. Installation crews for both wood and carpet were proficient and meticulous in their efforts. Overall, I would not hesitate to engage the services of CJ and Woody for any future flooring needs. DM
5.0
3 months ago Great job by Haas Al and his team installing my vinyl. The MMJ Flooring guys did a great job. Showed up on time, worked hard and cleaned up perfectly. Probably use West Coast Flooring and these guys again, when I do the carpet in the bedrooms. RESPONSE FROM West Coast Flooring Center:…
5.0
3 months ago Great customer service all around and installation was fast and easy. I'm a Costco member, so I was very comfortable working with this company. They were always very nice when I called with questions and would recommend them to others. I love my new carpet!
5.0
3 months ago 2/10/2019 Thank you Zack for the spectacular HERRINGBONE wood floor installed in our den this week. Old World wood craftsmanship and artistry are alive and well in Zack's capable hands. With his amazing skills, experience, talent and attention to detail the installed floor is a work of art. Thank you Irene for organizing this project in a most efficient and hassle free manner. Your advice and suggestions enabled us to make our decision with a high level of confidence. We appreciate the help and service by all the staff of West Coast Flooring, Vista. We highly recommend West Coast Flooring for all your flooring needs. George & Maureen E. Oleinik, Oceanside, CA
4.0
3 months ago Woody and team were great. New carpet and new tile floor with no hassles!!! Thanks Guys!
5.0
4 months ago I just had my flooring done & l'm very happy with results. Hass did the installation & I was very impressed with his work. Was here on time, very detailed in his work. Made sure my belongings were handled with care & when work was finished put everything back in place. Before he left he had the floors swept, trash was never an issue while work was being done. In fact I will request his service when my daughter's condo is worked on in a few weeks. I hope West Coast will pass this compliment to Hass & tell him to keep up the good work. Thank you.
5.0
4 months ago Woody was great to work with, a second time even, as we had them install laminate flooring in a rental condo a few years back. We're super pleased with our new floor now! Decided to give the new vinyl a try, it's truly beautiful. Hass Al and David were thorough and conscientious, cleaned up after themselves and took pride in their work. It shows. I'll be back! Thank you to the WC Vista team on another positive experience! Christine
5.0
4 months ago We needed to install flooring on the second floor of my house to replace the old carpeting. As a DIYer, I wanted to self install and I had a lot of questions. Alfonso was easy to talk to and had good advice. They provided large samples to bring home (and even to furniture stores) so we could see what looked good with our furniture. I went with LVP and the product is easy to work with and gave great results. West Coast Flooring was very transparent on what is provided and what I needed for my project. Straight forward, friendly, reasonable prices...just good people.
5.0
5 months ago Woody and the other sales persons are very patient and helpful; my husband and I went through hundreds of samples, and he didn't flinch! They have a marvelous amount of samples to choose from. It's an excellent show room. I would recommend them to anyone.
5.0
5 months ago Hass and his installation team are OUTSTANDING: hard workers, work fast while performing detailed precision work and slow down when needed to yield a "perfect" outcome, personable, want to please, gave me notice each day that they were on the way so I knew when to expect them. Hass and his team are artistic professionals when it comes to flooring. I am very pleased with my beautiful new floor. Thank you Hass!
1.0
5 months ago PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
5 months ago Business Owner We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
1.0
5 months ago PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
5 months ago We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
5.0
6 months ago I was introduced to West Coast through a Costco program for new floors. I had an excellent experience! It began with Nicole, Alex and Erica in the office who assisted with picking out just the right floors and the scheduling. I received an estimate that it would take 5-7 business days. Then, Zach and his team came to do the work and they completed the entire project in only 4 days - plus worked all weekend to finish. Their attention to detail was impeccable, above and beyond any other contractor I have ever used. They were professional, knowledgeable and very kind on top of that. I couldn't be happier with the experience and highly recommend them.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago Absolutely top notch service from start to finish! Woody is the most knowledgeable and accommodating flooring specialist we have ever worked with. The installation with Hass was done professionally and in a very timely manner. We love our new hardwood floors
5.0
7 months ago I had a great experience working with Alfonso Luna at West Coast Flooring for my recent kitchen remodel. He went out of his way to find a special order floor tile for me and got it sooner than promised, with plenty of time to keep my project on track. He also got my backsplash order turned around very quickly and helped me with all the pick up details. I was very happy with the customer service I received at West Coast Flooring.
5.0
7 months ago We just had our floors re-done for the second time with West Coast Flooring. They are true professionals from start to finish. We moved into a new home 3 years ago and have been wanting to put wood floors throughout our entire downstairs. We requested the same installer (Zack Obradovic) we had 7 years ago since we knew Zack and his team are true professionals, with incredible attention to detail. The installers arrived on time every morning and finished our large job in 5 1/2 days. We would highly recommend West Coast Flooring and Zack for installation. We are happy customers yet once again!
5.0
7 months ago I had a very good experience with West Coast Flooring Center. Woody at the showroom was easy to work with and super knowledgable about flooring and its installation. When Woody wasn't available the other staff at the show room were equally helpful. The installation crew lead by Eddie Al was equally good. I found that West Coast Flooring had reasonable prices for both the flooring and installation. I highly recommend this company.
5.0
7 months ago After waiting 20 years to get rid of old carpet, couldn't be happier with the floors West Coast Flooring installed! The crew was exceptional, very detailed in their work, courteous and hard working professionals! Every creak and lumpy plank is fixed and the floors are gorgeous, highly recommend West Coast Flooring!
1.0
8 months ago If you are looking for welcoming environment with great service.... look somewhere else. If you are looking for in stock carpet on the weekend .... they can't help you. No body onsite that can cut the carpet off the roll but there were (4) employees standing around in the showroom. Look elsewhere for in stock carpet needs. Try Tri-City Carpet down the street - they will help you out.
6 months ago Justin, we are sorry for the experience you had at our location. We are only open to sales on the weekends and our warehouse is closed to pick up material. Our warehouse and administrative staff is only in the office Monday through Friday, again we are sorry for the inconvenience this has caused
5.0
8 months ago Great customer service from CJ, Alex and Shane! Install crew Graydon and Anthony were awesome! Very knowledgeable tradesmen and professional installers. They showed up on time, worked fast and diligently and were friendly. The carpet install looks great. Thank you to everyone at West Coast Flooring for a job well done. I highly recommend them.
5.0
8 months ago We had a good experience with West Coast Flooring. Woody helped us find the right product for our lifestyle. The installation took 2 days for the complete upstairs including baseboard. The installer Hass and crew did a great job especially on the complicated areas. We went with a taller baseboard which looks great. Overall, very pleased from start to finish. We will definitely use West Coast Flooring Vista for our future projects.
5.0
8 months ago Excellent Experience from Start to Finish! We cannot praise West Coast Flooring enough for the wonderful experience. Our whole upstairs, 4 BD, hall and BR were completed in a quick 2 days. It looks fantastic! All our contacts were professional, polite, and followed through on…
5.0
8 months ago We had excellent service with Woody. No rush, pressure. Installers David and Alvin were terrific, friendly and efficient. They did a wonderful job and we couldn't be happier!
5.0
8 months ago I would like to inform everyone that Zach and his crew did a wonderful job on my floors. Zach and crews attention to detail is out of this world. The planks fit right and tight and the color we picked looks great. Zach's crew was professional and informed us of the job status throughout the day. If I ever needed flooring done again I would request west coast flooring and have Zach and his crew come out and complete it. Thanks again Zach floor looks great. You Rock!!!
5.0
8 months ago I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom receptionist and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
5.0
8 months ago I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom assistant and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
3.0
8 months ago Great place to take pictures of our car. The parking lot is always empty!
5.0
8 months ago If I could give 10 stars I would. From beginning to end of the flooring process the whole team at WCF is top notch. It was a great experience working with them. The showroom is clean, organized and does not feel overwhelming at all. Woody in the showroom was amazing. Super knowledgeable, patient, and really took the time to help us figure out exactly what we wanted and what was best for our needs. Alex, the install coordinator was on-point. She was responsive, answered all of our (very) numerous questions. Even if she didn't have an answer, she always got back to us quickly with whatever we needed to know. There was a follow up call for everything. The customer service at WCF is like none other. Haas, Eddie and the whole install team were seriously amazing. We walked the project before the demo started and you could tell he know what he was doing. We had A LOT of demo to do and they were quick, efficient and did a great job. When install day came, all I can say is WOW. These guys are good. The attention to detail, precision, craftsmanship, and integrity of the whole crew was unbelievable. They didn't miss one tiny detail. We walked the project daily; they kept me informed on the progress, any issues, and were not scared to ask questions about my preference and gave me honest answers (not just what was the easiest) answer when things did pop up. There was no cutting corners or short cuts with these guys. Just top quality work. There were no add-on, or surprise costs at the end either. Just amazing people giving great customer service and doing an outstanding job. The whole West Coast Flooring team went above and beyond from beginning to end.
5.0
9 months ago I need to start with a big thank you to my floor installers: Haas and his installation crew. I have a beautiful high end custom home that had 3300 square feet of outdated and worn wood floors and tile . I wanted to replace all of the flooring with Luxury Vinyl Planks in a color that would give my home an elegant coastal look. Woody at West Coast Flooring, a store that was recommended to me by my interior designer, helped me pick out the planks and measured my home. He was very helpful and professional. I was apprehensive about the installation process until I met Haas and his team of installers. They got the job done in 5 days which included demolition of wood and marble. Haas and his team displayed amazing workmanship, integrity, attitude, and ability to troubleshoot some challenges from design modifications made my two prior owners of my house. I am so happy I choose West Coast Flooring because they helped me choose a great flooring and sent an A+ team to install the flooring.
1.0
9 months ago Poor customer service and poor installation. Disappointed
2.0
9 months ago Improper installation Wrong advice given, poor installation, spacing is horrible and hollow pockets on the floor. I couldn’t get anyone to come look at the job. They haven’t offered to fix the issues.
5.0
9 months ago My wife and I were in the market to replace our 10 year old carpet. I was referred to CJ at West Coast Flooring Center, Vista from my cousins who recently hired her to do their home. CJ was both professional and personable during our selection process. We ordered our new carpet and was installed last week. The installers were also very good and got the job done. My wife and I are very happy with our experience doing business with CJ and her company. Price wise, they are fair. The customer service is what made the difference for our decision.
5.0
9 months ago My mother hired West Coast because of my brother's history with them and Woody, the estimator/sales person was great and took great care of her. So, when we closed escrow on our new townhome in June I called Woody to come give us an estimate. We had to get plumbing, paint and electrical all done first but finally had the installers come in. Downstairs tile demo and new install took 2 days and carpet throughout the remaining upstairs areas only took a single day. They left behind the old carpet I had torn out through some communication errors combined with vacations and honest oversight. But, Woody had the proper personnel come collect it as soon as he could. Overall, we are very satisfied and love the quality and appearance of our new place. Thank you Woody and West Coast. We will recommend you to anyone we know who needs flooring.
5.0
10 months ago West Coast flooring is the best in the business! The product and the customer service is by far the best! I am doing a full remodel and West Coast flooring made the process easy. Shane is amazing and so easy to work with. Haas and Eddie are incredible! They are extremely professional and a pleasure to have in my home. Everyone has gone above and beyond and I am truly grateful! I highly recommend having them install. Thank you!! I love my new floors!
5.0
10 months ago This the second time I have use West Coast Flooring. I put down wood flooring in my entire house 2 1/5 yrs ago, and just bought a new house and I put the same flooring throughout in this one. Great flooring and great service both times;-). The installers, Hass and Eddie were great, did a beautiful job and were really nice to work with.
5.0
10 months ago Nice location
5.0
10 months ago Definitely as good as it gets, and more!!! Woody expertly helped us work our way through our many dilemmas and decisions about the kind of floor we desired. Unlike our experience with big box staff, Woody worked with our specific goals and directed us to a product portfolio that was just right (and perfectly beautiful) for our beach condo -- vinyl plank flooring. Following our selection, Woody went right to work to get our everything ordered, and the entire staff worked quite well with us to fit our tight schedule. Next step: installation! Five plus stars for Haas! Hass was extremely hardworking, happy to answer our questions, and able to handle all our questions with a professional responses and an extremely pleasant attitude. He worked so very very hard, and his work was picture perfect! Haas was very interested in our input about pattern and direction the flooring was to be laid; he listened to our questions and he did his work with extreme expertise. He had to tote all the materials upstairs, and he did it with such care and good humor. Did I mention that our wonderful furry family member thought Haas was one of the best human friends he ever met? Thanks Haas and Woody for work well done!
5.0
10 months ago This is my favorite place for all flooring needs! Our real estate agent, builder sales rep, and friends recommended this place and it has exceeded our expectations. We did hardwood and tile flooring for our brand new house and couldn't be happier. Alfonso helped us get the most competitive pricing compared to builder, and other flooring companies in San Diego. We were originally thinking of LVP, but after much window shopping and looking around the shop, we fell in love with a particular hardwood that looked very modern and beautiful. Tile also turned out great. The work was fast and met the promised date. I would highly recommend West Coast Flooring Vista location for all of your flooring needs.
5.0
10 months ago Had a great experience using West Coast Flooring to re floor our entire house. Everyone we worked with from Dawn the salesperson to Haas and his team of installers were extremely accommodating and professional. Very impressed with how fast they laid the floor, their attention to detail and the floor looks great.
5.0
10 months ago The Rep, CJ, was very professional and personable. She was able to provide samples of what we were looking for and always was on time with every appointment we set. Her commitment to effective communication and her ability to set expectations really made our project a fun process. Zack, their installer was very diligent and hard working. It was apparent that he had tremendous experience and was able to assess every concern that I had on site. His keen eye for detail along with his strong work ethic really was surprising. Zack would assess my concerns and deliver beyond my expectations. For future flooring needs, I will be calling West Coast Flooring and asking for the same team!
5.0
10 months ago We had a water leak and needed our flooring replaced. Tyler was extremely helpful, even though at first it seemed that the insurance company was going to go with a different flooring company. We were able to persuade them that we wanted to use West Coast Flooring, and we are glad we chose the Coretec Plus HD Fresco Driftwood Vinyl flooring. It was installed just over a year ago and has held up really well to 12 preschool aged kids, plus our own and their friends, playing, dancing and just walking on the floor.
5.0
11 months ago Hass and his team of installers were professional, courteous and meticulous in their workmanship, they came on time and ready to go and were efficient with the removal of existing flooring. They even did some leveling of the existing floor. The wood flooring they installed looks beautiful, they did a great job of laying out the pattern and the finishing work of installing molding looks wonderful. If you have floors installed from the West Coast Flooring in Vista, definitely ask to have Hass and his team do the install.
5.0
11 months ago When faced with the daunting task of determining what to do with the floors of the new house I purchased, I researched flooring companies online and West Coast flooring kept popping up. I worked with Woody in sales and he was awesome. Knows his products, very responsive, explained how the process works. When I committed to WCF, I told Woody that one of the reasons I chose them was because their installers also got awesome reviews. I specifically requested Haas, a name I read in many reviews. And Haas did not disappoint. He too knows his products and was very easy to work with even when the install hit some snags. I would definitely recommend WCF to anyone considering new flooring options, and ask for Woody in Sales and insist on Haas and his team for the install. I'm loving my new Coretec flooring!
5.0
11 months ago We needed an 11' X 12' area rug which is an unusual size and bigger than most ready-made rugs. We went to West Coast Flooring and couldn't be happier with our rug or the service we received from them. Woody was great to work with and he took good care of us. We brought home several of their large display carpet samples and made a final selection. Woody worked to give us a good price, sent the carpet out to have the edges surged, and arranged to have the rug delivered to our home. We would definitely go back to West Coast Flooring and work with Woody again.
5.0
11 months ago One of the more stressful items to address when buying a home is "what do we do with the floors?!". Chances are, whatever exists is not compatible with your style, and this was definitely the case with us. The house we bought had 3 different types of flooring; tile, carpet and glue down laminate and it ALL had to go! We had visited another flooring store a few days before coming to West Coast, and it left us with a very uneasy feeling. As soon as we walked through the doors at West Coast, we were greeted by Alfonso. We had some questions, and he was very honest with us as to what would be a good fit not only for our budget but also had the durability we needed. It was a pleasure dealing with the WC team starting with Alfonso, through scheduling and installation. We had a small issue with some damage on a small part of the floor after installation, and they promptly came out to fix it. We still have some more rooms to finish when our budget allows, and we will not hesitate to use them again!
3.0
11 months ago Their Solana Beach location wasn't very helpful so I had to drive to Vista. Had an excellent experience with their saleswoman on the floor and would use her however due the the constraints of our project we went with another company
5.0
11 months ago We will recommend West Coast Flooring to our friends and family. This was our first time getting new flooring and the largest upgrade we’ve made to our home so needless to say we were very cautious, inquisitive and well, green. The salesperson, CJ was very helpful and friendly which is so key to…
5.0
11 months ago This customer did not leave a comment.
5.0
12 months ago This is the third time we worked with West Coast Flooring, and they are always great! Woody, our sales person, is a really nice guy and always easy to get a hold of. We wanted to move ahead quickly, and were able to get through the whole process, measuring, quote, ordering material and installation within two weeks! Our installer was Haas. He does outstanding work, is a good communicator and got the job done very quickly. We are very happy with the results and would use them again in the fut.
5.0
12 months ago My wife and I had been looking for hardwood flooring my quite some time and we had been to all the local stores and outlets. West Coast Flooring was able to install a quality hardwood floor in our home that fit within our budget. John Wood, Woody, was extremely helpful. He was very knowledgeable about the products and the installation process. Woody stayed in contact throughout the entire process and ensured we were completely satisfied with our new floor. Haas and his team were our installers. They were professional in every way. Haas was prompt, courteous and his work was outstanding. Highly recommend Hass and his team for your floor install. We couldn't be happier with the final product. Jon and Norma
5.0
12 months ago Woody was awesome! Helped us choose a carpet to meet our needs, answered all questions promptly, corrected an error quickly and professionally, and assigned two great installers to the job. We love the carpet (Shaw Titanium) and it looks and feels great.
5.0
12 months ago West Coast Flooring equals good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great! Jodi and Raymond
5.0
12 months ago West Coast Flooring are simply good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great!
5.0
last year The best thing about West Coast Flooring is their installer Haas. He and his guys are outstanding. The floors are beautiful. He communicated throughou the process and his work is meticulous. The stairs are awesome!! It's an old house and he smoothly adjusted and corrected fro every weird problem that arose. Thank you - love our floors.
5.0
last year Charlynn was knowledgeable, helpful and professional! Loved their wood plank look vinyl flooring. Beautiful!
5.0
last year I became familiar with West Coast Flooring through Costco. Decided when it was time to upgrade the carpet in my home I wanted something that would really stand the test of of time so that I wouldn't regret my purchase or have to worry about replacing it for decades to come. I was right to assume that Costco would only do business with the best vendors/companies. After shopping around at multiple other stores/places, I just came back to West Coast - it was no contest. From start to finish I have been in great hands with West Coast and that's mainly because of their awesome team. Although I've interacted with other people, Nicole has been my point person from start to finish. She is always responsive to calls, texts or emails and she always made herself available to me - even when it meant more than one house call. Nicole was always straight forward and thorough which I really appreciated. She's not your typical salesperson and I truly mean that as a compliment. To drive the point home, I'm writing this review 1.5 years after carpet installation. That's how happy I am with my carpet and the experience. My Mom actually plans to get the same carpet installed in her home. Would definitely come back to them for future flooring needs!
5.0
last year We just had wood laminate flooring done throughout our house and it looks great! Our salesman, John Wood "Woody" was recommended by our neighbors who had also gotten flooring from him. He was very knowledgeable and helpful. And I was amazed by the installation job!! Hass Al (and his assistant) were quick and efficient. They removed the old carpet, put down the flooring and removed all the trash in less than 8 hours. I would highly recommend them!
5.0
last year We had Woody out to our home to take measurements for an accurate estimate for all the materials needed to do the job. He had some excellent suggestions and the insight that changed our minds for his attention to detail that I would have overlooked and again the way his attention to detail of what looked good was exactly as he said, definitely so pleased with the expert installation from Rudy and his crew were exceptional and all their crews attention to detail of what they were doing was fabulous. On another note we had Todd Richards tile installation around our fireplace done with such meticulous detail and turned out so awesome. Todd Richards crew does all the installation of tile for West Coast Flooring Center. The complement of the waterproof planking, the Italian porcelain tile, and all the baseboards, and planking trim were all installed at a very reasonable price and all the installation crew were completely finished within 4 days including the cleanup. We highly recommend West Coast Flooring Center and Woody was such an asset to providing us with all the meticulous detailed information we needed to make a great decision. Thanks for such a wonderful job, Karl and Lori Goethel
5.0
last year I had a wonderful experience with this company, Peter was extremely knowledgeable and helpful with my original selection. The installation was great, we ran into a couple of issues, Hass thinks very quickly on his feet and the entire process was painless. Would highly recommend this business.
5.0
last year We just had luxury vinyl planks installed in our entire downstairs... about 2300 square feet. Our experience with West Coast Flooring from the selection of the flooring to the installation was fabulous. Alfonso was our sales person who helped with our choice of flooring and Hass was the lead installer. They were both phenomenal and so helpful! Hass finished the job in six days (demo of tile, wood, and carpet), installation of the flooring, and we added on baseboards at the last minute which he and Tyler installed beautifully! Hass was always on time and worked so hard! I highly recommend this company and will definitely use them again when I do the flooring upstairs! Thank you, Alfonso and Hass! Love my new floors!
5.0
last year Thank you Shane and Woody for your very professional service. My guestroom flooring came out perfectly and I love it!! The installers did a beautiful job with the flooring and baseboards. I will definitely recommend you to my friends and family.
5.0
last year West Coast Flooring in Vista was very good to work with on our tile project in December. My wife had been looking for awhile in the local tile businesses and online for the right style & color of tile to use for our kitchen backsplash. She couldn't find exactly what she was looking for. Then she visited West Coast Flooring on a Saturday, she found many choices but needed to bring them home to actually see what looked best by popular vote! We chose the perfect one and had it measured & ordered with John. The installers were awesome and did a great job. John measured perfectly and there was exactly enough tile for the area. It took a couple days to install because of the intricate cutting around the window and cabinets and it came out absolutely perfect! We would highly recommend West Coast Flooring. It was a great experience and we were very happy! Thank you for all your help John.
5.0
last year Haas and his two assistants installed our floors. They were prompt, professional, helpful and easy going. Despite rain, uneven floors, a huge loft bed that needed to be moved, and our barking dog they got the work done perfectly and so timely! We were so impressed! We are so happy with our beautiful new floors! Loved our experience with West Coast Flooring!
4.0
last year Good selection. Friendly and helpful.
5.0
last year Great experience working with West Coast Flooring in Vista. Irene Navarro was wonderful and so accommodating. She helped with flooring selection as well as in home measurements and advice. Could not have asked for more. The installation crew was professional, fast, and top notch. Highly recommend West Coast Flooring!!!
5.0
last year We recently purchased flooring for our entire home from West Coast Flooring Center in Vista. The experience, from beginning to end, was easy and smooth. Irene Navarro was wonderful to work with and her help with product selection was invaluable. The installation crews from West Coast were professional, fast, and did quality work. I highly recommend West Coast for your flooring needs!!
5.0
last year Hass from West Coast Flooring in Vista and his helper Kareim did our floors, luxory vinyl. They were the installers, can't say enough good things about them. They were polite and nice going out of their way to be helpful. Very happy with them and West Coast Flooring. Would not hesitate to use them again.
5.0
last year Overall, I highly recommend this place if you need flooring. We needed new flooring for a bathroom renovation we were doing. Woody clearly explained to us the different types of flooring and what was recommended for bathroom. We were able to take a few samples home so we could see what would work best in our space. The entire process was smooth, from getting a quote to installation. Great prices and great customer service! Stop here first for flooring.
5.0
last year We needed to find a wood flooring for our living room that matched our kitchen, West Coast was extremely helpful and professional throughout the process. The order wood samples from all over in order to find the perfect match.
5.0
last year Juan and his team from West Coast Flooring just installed 2000 sq/ft of carpet and did a great job, they were on time every day and took very good care of our house, NO damage to baseboards/walls....Etc. I maybe one of their most pickiest customers and for me to give a 5 Star rating is saying something. Everything from Sales to Installation was great. Thanks Again, Cecil N.
5.0
last year I worked with CJ at West Coast Flooring to get wood floor put down in the living area of my home, and tile for the master bath. She helped me pick out both, and then set up the install. The tile guys were there exactly on time and did the work quickly and professionally. They even suggested a changed in layout that was just on the money. The wood floor installers were there spot on, and again, did the job efficiently and professionally. They also suggested a bit of a modification to the layout that was superb. Overall an awesome job. Well done!!
5.0
last year Hoss: I really appreciated that he worked around my schedule. He did a very good job installing the floor and worked expeditiously until it was done.
5.0
last year Hass and his helper did an amazing job installing our water proof laminate flooring! They were on time, personable, installation was perfect, and they cleaned up after there work was complete. I would highly recommend West Coast Flooring. I have to add, ask for "Woody" our sales person. Outstanding!! Thank you! Carla and Dan
5.0
last year Hass and his crew did a fantastic job on the flooring in my house. They were time efficient and finished in just a few days. They were friendly and communicated very well with the progress. The floors look amazing and I would definitely would recommend Hass. Thank you for everything!
5.0
last year Very nice store with lots of great materials. Woody is very knowledgeable about products as well as helpful & kind. Great place!
5.0
last year We've used West Coast Flooring twice for tile floors and now vinyl plank floors. Woody and staff were absolutely wonderful to work with and made the process easy. We went in with one idea in mind and Woody made some great suggestions that ultimately took us in a completely different direction that we're so pleased with. Can't say thank you enough to Woody and the staff of West Coast Flooring.
5.0
last year Our experience started when the sales manager John "Woody" Wood greeted us at the door. We had our minds made up on porcelain tile and were just trying to find a specific look. Woody let us describe our needs and then suggested we check out a product called Core Tek. My wife had no interest and in fact started walking back towards the tile. Despite her initial reaction Woody remained patient and eventually convinced her to check it out. He spent a great deal of time explaining the product, pricing, and options and in the end it was what we selected. The installers at West Coast were efficient and professional. They had the kitchen, living room, bathroom, staircase, hallway and new baseboard done in two days with no issues at all. When compared to the tile the price was very reasonable and the product looks great! It is the first thing people notice when entering our home. We couldn't be more pleased with the professionalism, service and attention to detail starting with Woody when we entered the store. Thanks for making our house feel like a home again.
5.0
last year Great service, and best pricing in town! Woody was so helpful and easy to work with.
5.0
last year We were referred to Nicole and are so happy we were. She is great with design and color. She helped us find the perfect product for our active home. It is overwhelming to walk into a showroom but she narrowed it down to just a few choices quickly. Great prices too!
5.0
last year I just had West Coast Flooring do a major flooring job in my house and I could not be more pleased! I had the best installer for my floors, Hass! He did my entire downstairs from demo to install in 2 days and the job he did was amazing and professional. I also replaced the carpet on my stairs and Juan did a great, professional job as well. I have nothing but positive praise for all of the employees I dealt with from beginning to end at West Coast Flooring. I would HIGHLY recommend them for any flooring needs. They were on time, communicated frequently and any questions that arose were handled immediately. Thank you everyone from West Coast Flooring, I love my floors and stairs!
5.0
last year This customer did not leave a comment.
5.0
last year Excellent store with a great selection. I have been a customer for the last 15 years. Would highly recommend.
5.0
last year We decided to go with West Coast Flooring to install our new hardwood floors. They had a great product selection, very responsive customer service, and installers that did the job right. All at a great price too...give them a call!
5.0
last year We replaced all of the flooring in our house. We had a neighbor who was very happy with Shane from West Coast Flooring, and recommended him. We had looked at several other companies, and Shane came in with a very competitive price. We decided to go with them, and have been extremely happy. There was solid communication throughout the process, and the installation team was run by Zack. He and his team were extremely professional throughout the process. They took the time with us to ensure that we were happy with the outcome (which we were). I was very impressed by the workmanship, as well as how well the cleaned up everything at the end of the project. Everything was completed on budget and ahead of schedule.
5.0
last year Shane was the best - very helpful and knowledgeable about the products. We are very picky, and were looking for great quality carpet for most of our house. Shane patiently helped us narrow down what were looking for. After ordering, he consistently kept us up to date on the status of our order and worked with us on getting the deposit and payment in even while we were out of town. Because Shane was great at communicating with us, we could anticipate when our order was coming in and schedule convenient installation dates. Our project required two separate installations, and both went smoothly. The second installation was a big one, and took two days. The installers came on time and worked hard for two full days until the job was finished. Shane went out his way to call us during the second install to check in and make sure things were going fine. We love our carpet and highly recommend West Coast Flooring, especially Shane!
4.0
last year I bought flooring through the Costco program. My initial experience wasn't spectacular as far as communication goes. Costco Carmel mountain contracts with West Coast Flooring. After some back and forth, the owner called to talk to me. The only problem I had was with their scheduler, Alex. She didn't get back to me in a timely manner, nor did she pass on the information about our base board mounding. HOWEVER, once the owner contacted me, things went okay. There was still a glitch with timing, but the install went great. A supervisor was part of the install crew, and he was careful to ask if I was happy with everything. There was one spot I was concerned about, and it was fixed immediately. The carpet and vinyl flooring look amazing! I'm so happy everything was done to my expectations. Although we had a tough beginning, the final product was great.
5.0
last year Shane at West Coast Flooring was beyond helpful. He was very knowledgeable about the product and helped me pick out a fantastic new floor for my home. He helped educate me on the best way to install my floor as well as providing me with a number of different options and prices. Being from out of town and trying to work on a rental property across the country is tough - but Shane made it easy! We compared vs. some other providers and found them to have the best value overall. The whole process from start to finish was amazing (and quick) and we certainly couldn't have done it without you Shane! Thank you!
5.0
last year We worked with Woody in the selection of our new floors and he was extremely knowledgeable and helpful. We found what we liked for a very good price and were scheduled to install in mid-October. Then the worst possible thing happened; we fell out of escrow and lost the house. I explained the situation to Woody and he was very sympathetic. He worked with the supplier and the owner and was able to get the material returned with just charging us shipping cost. This is the kind of company with who I do business. When I get my new home they will be first vendor on my list. I'm grateful to give them high marks for their customer focused attitude.
5.0
last year We are very happy with our new flooring. Dawn came to our home to help us figure out what to get. We did a few rooms first, and just finished a few more rooms. Both installs went great. Thank you Dawn/West Coast Flooring.
5.0
last year I love my new floor! CJ was a great help in picking out the material! The installers were on point and really took the time to make everything perfect. The installers were happy hard working and very clean. My tile is just amazing!
last year Enjoy your new floors!
5.0
last year I was referred by friends who raved about Woody, the manager, and this establishment. I had been using Tri-City Carpets in Vista, but no more. West Coast is excellent. Woody is utmost professional, honest and just a great guy. I had luxury vinyl planks (laminate wood flooring) installed , and they did an amazing job. I highly recommend West Coast Flooring.
5.0
last year I was referred by friends. They raved about Woody, the manager and the establishment. My friends really do their due diligence so I trusted them. What a Great Place!! I used to use Tr-City Carpets in Vista. No longer. Woody is so professional, honest and just a great guy. Their installers are excellent and very professional. I Highly Recommend this establishment. Pricing, Selection and Service!!!!!!!!!!!!!!!!!!!!!!!
5.0
last year These guys did a great job. We had them install travertine in 2 rooms and composite wood in another area of the house. They are reasonable and they did exactly what they said they would do on time and for the price agreed upon. Our floors look great.
5.0
last year Great service. Quality products. Love my new carpet and wood floors. Woody the sales manager was very helpful. Defiantly going back to get my kitchen done.
5.0
last year Thanks to Woody and the team at West Coast Flooring, we were able to install quality custom floors in our new home within our budget. They were able to schedule installation immediately upon our close of escrow, working with us and around painting and electrical upgrades to finish on time.
5.0
last year Woody and the installation crew are superb, highly recommend them !
5.0
last year We are both extremely satisfied with West Coast Flooring ! In particular Woody was responsive, competitive and a pleasure to deal with. The installation crew did a superb job, every aspect was neat and tidy. They repaired damaged wood caused by ice maker/water dispenser leaks. That job was beyond tedious but they kept after it until it was perfect, very professional! The crew were a pleasure to deal with !
5.0
last year I used West Coast Flooring for all of my flooring needs after a flood, including tile, wood flooring, and carpet. I was overwhelmed with the choices, but Irene made it easy to select the appropriate flooring to fit my vision for the house and also my budget. She was was extremely pleasant and professional! The installers were also all very professional and my flooring is BEAUTIFUL!! I couldn't be happier with the results. I would highly recommend Irene, John, and the entire staff at West Coast Flooring! Great company and great people.
5.0
last year Went to West Coast flooring and received the best possible service from CJ! She really went out of her way to find us the best possible deal, and her commitment to the customer was apparent from the moment we walked in the door. She is great!
1.0
last year I have tried and tried and not gotten anywhere. We purchased a lot of new carpet for the whole house. The salesman was friendly, and knew his stuff. Everything was great until installation. There are so many things I don't even know where to begin. First the installers show up late, and worked until 9 PM. Our 5 year old couldn't go to bed because the house was still a mess. One of the installers rode a bike - not a motorcycle, a bicycle. The lead installer was, well, rude. Not in an overt way- but when we pointed things out or asked question he sat there stone faced. No response, not even a facial tic. You would think he didn't speak English- but he does very well. The next morning. Found staples EVERYWHERE - all over the carpet. Just what I wanted our barefoot daughter to play with. We found giant seams, and lifted carpet in more than one location. To add insult, our walls were way banged up and scratched. After 4 phone calls- and some yelling- I get a call back 36 hours later. I told them don't send same installer out. Who comes out- you guessed it- the same lead installer. I try talking to him- same empty response. I ask him to leave. They send someone else out to fix the problem a week later. Fast forward a year- more carpet lifting up. Emailed sales rep and customer service rep 24 hours ago. No response.
last year I am glad that we were able to resolve all of your issues. It is always our policy to respond to customer serivce concerns within 48 hours, I apologize that we took 36 hours to get back to you but as a small family business we do our best to respond within 48 hours. I am glad that we were able to come out to take care of your concerns and we hope that you are enjoying your flooring. Please let us know if there is anything else that we can help with. Thank you for your feedback.
5.0
last year My wife and I recently decided to have new flooring installed in our home, almost 1800 sq. ft. We had no idea what we wanted to do and hadn't even decided on a style or color. With a limited budget, we really needed help understanding flooring options and installation costs. After visiting a couple of other local places, we stopped in at West Coast Flooring and met with sales manager, John "Woody" Wood. Woody was very friendly and personable and took the time to answer all of our questions. His knowledge of the various materials and installation costs was extremely helpful and he understood our budget concerns as well. Woody showed us every type of material and provided us with honest opinions on pricing, installation and maintenance. We eventually selected the "CoreTec" brand of vinyl flooring in the style "Blackstone Oak", a beautiful simulated wood that is textured and waterproof and installed in alternating planks of beige, brown and grey. We scheduled a date and time for an estimate and then proceeded to schedule the installation. Woody explained up front that this type of vinyl flooring required an installation team that specialized in "floating" interlocking floors and gave us an estimated completion of approx. 2 weeks (10-12 working days). In preparation, we moved most of our furniture pieces to the garage and boxed up fragile items. The installation team arrived as scheduled, delivered all the material and went right to work. Zack and his team of installers were all really good people, friendly, accommodating, detailed-oriented and always took the time to explain each part of the installation process. The team were careful when moving larger furniture and took the time to cover large pieces with plastic tarp, including cabinets, to avoid accumulating dust during the demolition. I personally watched as the crew worked some very long, hard days, tearing out the old carpet, demolishing kitchen and bathroom tile, all while doing their best to keep our house as clean as possible and removing old material waste at the end of each day. I was impressed as they prepared the house for the installation, "floating" large areas of the cement slab that needed leveling, sealing small cracks, checking plumbing to eliminate any possibility of leaks as appliances were relocated and removing old 2" base board molding. Once the actual installation began, they worked at a very solid pace and the progress could easily be seen when I stopped by the house at the end of each day. Not having any previous experience with home remodeling, this project was far more involved than I ever anticipated. All things considered, we encountered only two relatively minor obstacles that slowed progress and delayed the completion by only a few extra days. The crew recommended that I replace two older toilet connections to avoid any risk of water leaks (something that should have been done long ago) and also, the work on our previously-carpeted staircase required much more effort than any of us had anticipated. The plumbing was an easy fix, but the rounded staircase required a level of detail that only someone with Zack's experience could handle. Allowing for a few extra days of finishing work was a very small price to pay for the professional work that Zack, himself, performed. The detail work on the staircase must be seen to be fully appreciated and the new 4" baseboard throughout the house is yet another example of the impressive level of detail that Zack and his team are capable of. Throughout this entire process, Woody and Zack were both always available by phone/text to answer any questions. My wife and I are extremely pleased with our new floors and continue to receive compliments from everyone who visits. The look of the new flooring is both rustic and yet very modern. Thanks to Woody for sharing his knowledge and expertise, we couldn't have done it without his help. My wife and I will be returning to West Coast Flooring Center again soon to select some new living room and bedroom carpet. And, last but not least, a VERY special thanks to Zack and his installation crew for their outstanding work on the new flooring, very impressive. Highly recommended. Keep up the great work!
1.0
last year DO NOT USE WEST COAST FLOORING. Worst experience I have had. From first dealing with a snotty older women who acted like I inconvenienced her. I really should have walked away then! Next SHANE, the MANAGER, who forgot our appointment to measure for carpets, tile and laminate repair. After leaving multiple voice messages and calling the store constantly about dates the work was to be done , NO response! I was about to spend around $5000 on them. I mean WTF, do they not want my money?If you want to be very frustrated and spend a lot of time trying to hunt them down then use them. I'm surprised they are still in business !! Horrible customer service!I have to give Alphonso some credit though, he tried to help but ordering and scheduling was Shane's responsibility.
last year We are sorry about your experience in our store, we have been in business for over 25 years and we strive to provide the best customer service. We always want everyone's business and we are sorry that you felt that no one took care of you. We appreciate your feedback as we always want to improve for our customers.
5.0
last year Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
5.0
last year Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
1.0
last year My first post (removed by Yelp because it was too brief) had two words - Caveat Emptor. This aptly describes my experience with West Coast Flooring. Caveat emptor is defined as, "the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made." I would add that subsequent to payment, things went downhill faster and more furiously! This experience was beyond disappointment; I found the staff to be curt, at best, and neglectful overall. The installation team was a breath of fresh air after dealing with the administrative staff; however, I do have an area of my entryway that is very squeaky. That said, I'll deal with it on my own so as to avoid having contact with this company again.
last year As always we appreciate feedback so that we can improve, our flooring Customer Service is our TOP priority! We are sorry for your experience and we strive to be the best flooring company we can be, which is why we have been in business for over 25 years. Due to the non response and no name on this account we are unable to reach out to you to help you with your concerns but should you want to allow us to fix your entry way we would be happy to help. We want all of our customers to love their flooring purchase! Again I am sorry for the experience that you had and we hope to make it right in the future for you.
1.0
2 years ago SO bummed with their service! We had flooring installed with them years ago. Needed to get some to replace. The guy that came out to measure measured the wrong area and had to come out a second time. We got the order in and paid for supplies but the installation manager didn't reach out until I had tried contacting her several different times. We got it scheduled and the installation guy showed up at the wrong time. We rescheduled and the when he got here told us he wasn't the guy for the job and left. He said his manager would call and reschedule. I called her and she told me she would call me by the end of the day.... she didn't. This process has been that hardest part of our entire remodel!
last year Christina, we are very sorry for the inconvenience of your installation experience. Our policy is to call within 48 hours of your purchase so I am unsure of why you didn't receive a call. We hope you can understand that it was not our intention to not call you and in the future you will consider using our company again.
5.0
2 years ago Great service and great deals! Woody is very professional and knows flooring. We used West Coast Flooring to replace our tile and carpet. Customer service is impressive. Our mirrored closet door was accidentally cracked during the carpet install and they responded immediately, taking care of it. I would highly recommend this company to all my friends!
5.0
2 years ago 2nd time using this company to install new floors in my 2nd home and they are an amazing company! Woody the sales rep is so patient and helpful in picking out the perfect floor and his installer Hass and his crew are such professionals! He is a perfectionist who goes the extra mile to make sure the floor is installed beautifully. He is such a nice hardworking individual that I will not hesitate to use him and Woody when I install new floors in my 3rd house! So very very happy and I will post pictures soon.
5.0
2 years ago 2nd time using this company to install new floors in my 2nd home and they are an amazing company! Woody the sales rep is so patient and helpful in picking out the perfect floor and his installer Hass and his crew are such professionals! He is a perfectionist who goes the extra mile to make sure the floor is installed beautifully. He is such a nice hardworking individual that I will not hesitate to use him and Woody when I install new floors in my 3rd house! So very very happy and I will post pictures soon.
5.0
2 years ago Woody did an amazing job with our floors. We recently had a flood and he definitely took care of us. We got to take samples home, test them in the light of our home, and he is very knowledgeable about everything floors. He even managed my wife's extra pickyness, which believe me, is a tough feat. Well done Woody!
5.0
2 years ago Hands down best flooring company ever. The sales manager Woody truly knows concierge service. I am a real estate agent and I send all my business here for their flooring needs! I know they are in good hands with Woody. Not only do I work professionally with this company, but I am also a customer. They helped me with my bathroom tile and just recently, installed brand new flooring throughout the downstairs. We had water damage from a water heater flood, and we just wanted our lives back in order. Woody gave us a great price on product, installed in two days, and called to check in on me! He took time out of his personal schedule to accommodate mine. I couldn't be happier with the entire experience.
4.0
2 years ago this unfortunate situation was handled very well with a great outcome !!
5.0
2 years ago West Coast flooring is fabulous! I was helped by Irene and she worked with us from beginning to finish.With her suggestions I found the right flooring for my home. She came onsite to insure that everything was going right Roberto and Andreas installed the floors and what a fine job they did. Thank you for such a neat and efficient job West Coast!! The floors look fabulous. I am so thrilled with West Coast Flooring!.
5.0
2 years ago West Coast just completed tiling our master bathroom, and we couldn't be happier. They had exactly what we were looking for. We shopped extensively, and no one beat their price. Customer service was also. excellent. The installation went great, and they followed up with a phone call to make sure all was well. Two days later, the baseboard installers stopped by, and they were awesome. We had a concern about how the new baseboards would mesh with the existing bedroom baseboards, but they notched them perfectly so you don't even notice. Both crews did a great job cleaning up afterwards.
5.0
2 years ago West Coat Flooring (Woody, Sales and Zack, Installer) installed our floors in our house. A few months later we did some renovations in our house which required us to have Zack come back out to install the flooring in the areas that we had removed some walls, etc. Zack came out, took the time to let me know what we would need to finish the job, explained in detail how the floor being connected works and was very clear on the process. Zack picked up the flooring we needed, spent the day removing and reinstalling the flooring in the new areas. Zack did an amazing job in what might have looked simple to the common person, but to the flooring guys they truly know how to do the job and do it right. Zack is clean, kind and hardworking. I cant say enough about West Coast Flooring, Woody Wood is awesome to work with and Zack did a great job on the install. I have and will recommend them to everyone.
5.0
2 years ago West Coat Flooring (Woody, Sales and Zack, Installer) installed our floors in our house. A few months later we did some renovations in our house which required us to have Zack come back out to install the flooring in the areas that we had removed some walls, etc. Zack came out, took the time to let me know what we would need to finish the job, explained in detail how the floor being connected works and was very clear on the process. Zack picked up the flooring we needed, spent the day removing and reinstalling the flooring in the new areas. Zack did an amazing job in what might have looked simple to the common person, but to the flooring guys they truly know how to do the job and do it right. Zack is clean, kind and hardworking. I cant say enough about West Coast Flooring, Woody Wood is awesome to work with and Zack did a great job on the install. I have and will recommend them to everyone.
5.0
2 years ago West Coast Flooring installed our laminate floors today. The color Nicole helped me select is perfect. Ricardo and his team are a well-oiled machine. In seconds they got right to the task and worked seamlessly together. Ricardo is an artist with the baseboards. It was a pleasure to have them working In our home.
5.0
2 years ago Love this place! Worked with woody. After going to 8 different flooring stores this place had the biggest selection, good prices, and woody was so awesome to work with! Highly recommend this place!
5.0
2 years ago Whoever ever shopped for flooring knows that flooring has so many options and it could be a tedious chore. But West Coast Flooring in Vista did it again. Woody helped me with my house last year and this time I took my sister to see Woody again. Less than an hour, we decided on the water proof material Woody recommended. The best part is that he found out we could get better price online for the same brand and color, he went far and beyond and helped us match the price. We would rather purchase the flooring from a reliable local store than on the web! Woody deserves 5 stars and we will return for sure!
5.0
2 years ago Excellent product and service! The carpet looks amazing. The installers did a great job and were professional. Alex helped us pick the perfect carpet and was extremely accommodating. We will definitely come back for any future flooring needs.
5.0
2 years ago We were very happy with our experience from start to finish. Woody in the show room worked patiently with us to understand our needs in terms of durability, style and budget. The installation process was painless and the installers took great care to move and replace our furniture. We had shopped at several retailers and big box stores and none of them came close to the level of service and value for high quality products.
5.0
2 years ago Excellent service! Excellent product! Everyone, especially Woody, was amazing and took as much time as we needed to know what was best for our rental property flooring. He made the process easy and quick, and wonderful experience with no pressure. That's why we're a repeat customer because every experience has been consistently good, and great follow up with install scheduling. When we had to make a change, they accommodated us. And the installers were prompt, polite, and diligent. We will continue to purchase from West Coast Flooring Center, as well as refer to all our friends and family. 5 stars!!!
1.0
2 years ago I DO NOT recommend this company at all. After they installed the carpet, it needed to be restretched few times. They didn't do a good job from the beginning and the last time I tried to schedule the appointment was so difficult( showed up at wrong address at 7 a.m.)They were rude and condescending.
5.0
2 years ago Excellent service! Excellent product! 5 stars!!! The selection was amazing, and everyone was very helpful. We first used them years ago and had a great experience then, and now at their new location had an even better experience! The install team scheduled the install in time for Christmas, and was even flexible when we had to reschedule to do construction delay. They took good care of us and we highly recommend West Coast Flooring Center to everyone!
5.0
2 years ago I got coretec luxury vinyl, it looks beautiful. Woody was fantastic. Everyone is super friendly and helpful. Super fast, super clean work. I would highly recommend them for any sort of flooring. Ask for Woody.
5.0
2 years ago West Coast Flooring just completed my floors today and I just want to say what an AMAZING job they did! It all started with the warm, genuine demeanor of John "Woody" Wood in Sales. I so appreciate a salesperson who is not pushy and who genuinely cares about their customers and this is Woody! Furthermore he has a great eye for design and is very knowledgeable about his business. However the experience did not stop there....the crew that came to work started exactly on time and completed the project early! I have honestly never experienced a crew that worked so fast and so meticulously that every detail was accounted for with my flooring project. I thank Feras and his crew Fernando, Antonio & Jorge....they were so precise and fast with the installation and my floors look GORGEOUS! Thank you West Coast Flooring you guys are worth every dollar! :)
3.0
2 years ago We have bought travertine and mahogany flooring from West Coast - their products are impeccable. Beautiful! They had very competitive pricing as well. Extremely happy!
1.0
2 years ago Do not go to this location! We needed to replace our master bedroom carpet due to an expansion and a remodel. We went to this location and was helped by Ms. Alex Gomez. I was trying to match as close as I could the carpet in the rest of the house. She was friendly, brought many samples to compare and even called the shaw representative for his advice. We decided on one, she took my name, number and all contact info. I was told she would have someone call me in a day or two to come and measure the room. Three days passed and no call. On Monday I called and was told she was gone for the day. I left a verbal message with the operator. No call back. Tuesday I called again and was given her voice mail. No call back. Wed I e-mailed her personally. No call back. If they didn't want my business why not just say so. Go somewhere they want your money and appreciate your business.
2.0
2 years ago Really not knowing what to say about this place. Good selection, normal in-store customer experience. You might get lucky, walk away with an order delivered in full on time. Unfortunately for us, it was a disaster. To put it plainly, the store exhibited deception, no integrity and absolute lack of professionalism. I understand this is only a retail outlet and they need to rely on manufacturers and wholesalers. Things do get out of hand and they need to face factors that are out of their control. I guess we faced one of those disastrous conditions. All they had to do was to be upfront, transparent and be communicative as they worked through the problem. Instead, they lied, threw out false expectations and in the end said no apology. Not even an offer to mend the poor retail experience. There are many flooring companies. Unless you are desperate, West Coast Flooring does not have to be your first visit/choice
5.0
3 years ago Professional workmanship. Staff is accommodating. Alfonso Luna's knowledge on the various flooring options provide the customer with needed information when choosing their flooring.
5.0
3 years ago We purchased our floors through West Coast Flooring and are so happy with our new floors!! Woody came recommended by a friend and he was super great in customer service! After searching for floors throughout our home, and not finding(or knowing) quite what we were looking for, Woody made a suggestion about some flooring he knew about and showed it to us on line! Well, that was it! we LOVED it! He came out and measured, we purchased, and delivery and instal was a breeze! We get so many compliments on our floors! Thanks again Woody and WC Flooring Center!
5.0
3 years ago We had a slab leak and needed to get new flooring, but stay in budget with what the insurance company gave us. The folks at West Coast Flooring consulted with us and guided us to a great result. We bought the new Luxury Vinyl Plank which is waterproof, and looks like wood. The price was great. We hired our own local guy to install it. We love the flooring. It changed the look of the house. I would post pics but I do not see how to do that here. I highly recommend West Coast Flooring.
5.0
3 years ago We have had Westcoast do 2 homes for us. They just completed a demo and laying new wood plank French oak in my current home. Everything was done with attention to detail. Their pricing is amazing...their knowledge of product outstanding...Isaac and Shane worked with us. The installers were on time, polite and responsive to our questions and concerns. Don't bother shopping anywhere else for flooring!
1.0
3 years ago West Coast Flooring installed wood flooring throughout the house. During the installation they broke a piece of wood trim in 2 different places. Several months later, they refuse to replace the broken piece of trim. The piece of wood trim is now cracked in 3 places and pulled away from the other pieces of wood. Also during the installation, they removed the thresholds under 2 exterior doors and did not reinstall the thresholds leaving an inch gap under each door. The tile guys didn't communicate with the wood flooring guys so there is a gap at the bottom of the tile where it meets the wood floor. Other than these issues...the floor looks nice. I would not use this company or the subcontractors that work with West Coast Flooring.
5.0
3 years ago We had West Coast flooring install oak engineered wood throughout most of our home. I got 3 estimates and they came in at the best price and I am extremely happy with the results. Finished on budget in a shorter time frame than anticipated! Plus they had to remove a ton of porcelain tile which was a difficult job. I would highly recommend them for all your flooring needs and as a Realtor I am very picky on who I refer out to my clients and happy to refer West Coast Flooring!
1.0
3 years ago Worst company customer service and ethics I have ever dealt with. Delivered the wrong wood three times. The installers were sloppy and damaged some personal property as well as some structural damage of which they denied. They did not use the proper amount of glue we pre-paid for required by manufacturer for warranty. So we had hallow spots everywhere.The transitions to tile were not done correctly, and too any other issues. Called the manager, Shane, numerous times to complain during the install process, but nothing was ever done. After the install we would not pay the balance. After constant complaints, calls, and letters they sent out an inspector that said the floors were installed wrong and needed to be redone. Still they did not agree, and over the next four or five months they sent 2 others to inspect the floors. All said the floors were not installed properly and needed to be redone. Then they agreed to redo, but were going to send out unlicensed people so we said no. They also did not agree to all damages their installers did. After 6 plus months of no resolve we had to consult an attorney. We finally got most of our money back! Use them at your own risk! They do not stand behind their work in a professional and logically way. The customer does not come first!
2.0
3 years ago I wanted to give this place my business. I really tried- probably harder than I should have. 3 times I contacted them, and 3 times they didn't call me back. I gave up. I stopped in on a whim, as I had seen them from the freeway. I just bought a house and was looking fr some new carpet and possibly hardwood flooring. I had an idea of what I wanted and perused around the store for a little while looking at samples. I asked at the front desk if I could have someone measure my place so I could get an estimate for installation. I gave her all my contact info and she said a sales person would contact me in a couple hours to set an appointment (after lunch). 2 days later I called again and spoke with the installation manager who was very apologetic and promised to have someone reach me. 3 days later I tried a third time. Still no responses. After trying 3 times over the course of a week, my co-worker advised me to stop trying. I'm not sure if they are that incompetent or just don't want my business. Sorry guys, I liked your selection, but if you can't even give me a call, this isn't going to work.
2 years ago Robert, we are sorry for your experience, at that time we were moving our corporate location and we did have an adjustment period, but we are back and open in our new corporate location in vista and we would be happy to have another chance to work with you. Once again we are very sorry and never want our customers to have anything but the best experience!
5.0
3 years ago I just replaced all my carpet and it looks great! The installers were the best part. Efficient and super friendly. My job wasn't quick or easy but they never complained and did a great job.
5.0
3 years ago After shopping around approximately 7-8 different flooring places, we finally decided to go with West Coast Flooring after a friend of ours recommended it. We worked with Woody, who is honest, friendly and patient. He answered all of our questions, addressed all our concerns, and in the end, provided the most competitive bid. Woody also provided the information we needed in order to get the necessary HOA approval before work could start. The installation went quickly and smoothly, and the installers were friendly and did a great job cleaning up afterwards as well. We were living in a small corner of the home during the install, and the installers made sure to complete the work in a way that minimized the inconvenience to us. Everything was on time and on budget. We are very happy with our completed floors!
5.0
3 years ago There was a promotion on Yelp for this flooring store that I had previously bought tile from. I had a slab leak at my home and needed new waterproof flooring. There is this new stuff called vinyl luxury plank, and I went here to check it out. Woody the salesman was great and showed us the huge selection and helped me match my colors. I chose some Coretec plus and am excited to see the finished results. I got to pick a large area rug for no charge because of the promotion. The prices were right in my budget that insurance was giving me. I just had to Yelp about my experience. Ask for Woody on the week-end.
1.0
3 years ago I am very disappointed in this company. As a successful contractor for the past 30 years I value and expect good service and more importantly follow thru. Do what you say you are going to do when you say you are going to do it. I came into the San Marcos showroom and spent quite a bit of time looking at flooring and talking with a designer named Isaac. I set an appointment which he arrived late to. I then was promised a quote by the following Thursday. On Friday I had received nothing and so I called in and was promised a quote by end of day. By Monday morning, still no quote so I called one more time and was promised that I would receive the quote. I did receive a quote that was incomplete and only covered part of what we discussed. I called in and spoke with the "manager" Shane on Tuesday who promised he would get the rest of the quote to me by end of the day. Wednesday and still no quote. Called Thursday and spoke to Erika who assured me that Shane would get back to me by the end of the day. Here it is Thursday night and no call & no quote. These people should realize that they are running a business and that follow thru is very important. That my time as a consumer is every bit as important as their time, and that when I give it up so they have an opportunity to further their business follow thru and respect is very important. I was not getting other quotes when I stopped in, but now that they have wasted my time I will not be using them and have to start the process with someone else.
3 years ago We pride ourselves on quality flooring and customer service, sorry to hear that you didnt feel you were given this. We will definitely take this feedback and use for future training. Unfortunately, we were not given a product choice by you so we were not able to give you a quote without knowing what you were looking at specifically. Best of luck to you in your flooring search and if there is anything further we can help you with let us know! Thank you
5.0
3 years ago Staff was very friendly and helpful. Large selection of flooring (carpet, tile, wood, etc.) Woody was extremely knowledgeable and helped us pick amazing hardwood flooring for our new home that we installed ourselves. Would definitely recommend and return here in the future.
1.0
3 years ago Well after been ignored twice by their really bad customer service at the San Marcos store, I sent a message to their Corp office. A Lady then called me the next day kind of upset about my message, I explained to her that I was ignored not once but twice, she then replied maybe they where busy, indeed they where talking their on personal problems as I could not, not hear because I tried to make my self visible and get their attention, after several tries I walked out in front of 3 people, they turned around and see me walked out but none said word. The Lady then offered to have her floor manager give me call and set an appointment with me which I agreed, till this day I'm still awaiting such call. I will never recommend this company to anyone. Pedro
5.0
3 years ago We worked with Woody a year ago and had a good experience. We came back to get more of the same, instead of 3 guys, there was Alex. He did such a superior job in half the time. WOW it looks super too. Thank you! We will return. Super Job Alex!
5.0
3 years ago It was time to replace the carpet in our house. This was the first time we've ever purchased carpet. In the past, we've replaced carpet with wood or tile, but never carpet. We went to 5 shops to get different insights. We decided to work with Woody at West Coast. It wasn't easy for us to make up our mind on the carpet. We brought home more than 20 different sample boards. Then we ordered more than a dozen carpet samples. We lived with each sample for a week, seeing how the light in each room affected the color. Then there was the texture. That was a whole other challenge for us. And there was pattern to consider. It's really quite daunting. Woody was patient and kind and persistent with us. Ordering sample after sample, and coaching us to give this decision the due diligence it deserves. After all, we'll likely live with it for a decade or two. He encouraged us to consider every option we were attracted to. All the work paid off. After a couple of months, we made a selection. Woody gave us a great price. The West Coast team did a great installation. And, we love it.
5.0
3 years ago We had a great experience with West Coast Flooring. We worked with Woody who's experience, knowledge, and customer service is the best. West Cost Flooring has tons of options in all price ranges. We explained what we were looking for and Woody helped us easily select the perfect option within our price range. The materials arrived within a week and installation was smooth and efficient. Definitely recommend West Coast Flooring San Marcos and ask for Woody!
5.0
3 years ago Shopping around for flooring can be a very tiring endeavor. Working with family to choose flooring is a chore. I'm very glad we visited this store. Woody helped us upon our first visit, and gave us his honest thoughts about the type of flooring we were looking for and wanted. Woody came out to measure and was excellent giving us a great quote that adhered to what we were looking for. All along the way there was no sales pressure. Woody and the store staff were very professional and helpful. I really like the service, selection, and pricing here!
5.0
3 years ago We needed new wood floors for our house and decided on West Coast Flooring after shopping around a bit. We worked with Woody who did a great job. He showed up on time for our quote appointment and was a joy to work with. Easy going and comfortable. We decided on an Acacia wood and made the purchase. We also used West Coast for the installation. We were able to schedule it around Mother's Day weekend when we were already planning to be away at the beach in Carlsbad for a week. The install crews were courteous and respectful at all times. They took great care of our property and did an outstanding job. We could not be happier with the price and workmanship.
5.0
3 years ago Better quality products for the same price or cheaper than Home Depot ( can I say that?). "Woody" is the guy to ask for, my wife and I took 2 years from the time we first met Woody to when we made our purchase. He never pushed us even though we were in there multiple times getting samples and looking at different options. Alex was great with the scheduling and we had Roberto's guys install the LVT and Juan and Jose installed the carpet, I'd ask for all of them again cause they all did a great job.
5.0
3 years ago My husband and I selected West Coast Flooring in Solana Beach for our office. Tyler and his team were incredible. He brought samples and helped us select a wood flooring that was exactly what we were looking for. The install, prices and customer service were far above our expectations. Thank you!
5.0
3 years ago From start to finish, West Coast Flooring took excellent care of me. I hate shopping... But Woody asked the right questions in order to get a sense of what I wanted so that made it easy. Then when it came to installation, David did an fantastic job - truly a master. The tight fit around the fireplace and the transitions to the bathroom tile was perfect. Woody followed up with me and I had to admit that I wasn't completely happy with the fact that the wood seemed to be cut a little too tight around the dishwasher. The way you're treated after the sale is a true test and West Coast Flooring came through. They sent David back and he made it right. The final result (did the entire house except bathrooms) exceeded my expectations and the Old Mill Maple looks fantastic!
5.0
3 years ago We just bought a new home in Vista, on the golf course and it needed flooring. We got several bids and ended up using West Coast Flooring to install US Floors, Cortex Plus, Alabaster color. I mention the type of flooring because it is so beautiful and waterproof. 7" X 48" planks with a waterproof cork backing. It looks fantastic and the price was right. They were the lowest in price and the most professional with a fantastic show room. Certainly the best show room I've seen for flooring. Woody (John Wood) was very professional, assuring us of the most competitive pricing and professional installation with great service to back it up. The installation crew headed up by Rafael, who was also very professional and flexible. I have attention to detail and they accommodated many requests with smile. I could not have been happier with an installation crew. My entire experience was seamless. I would rarely give five stars to anyone and this is only the second time I've used yelp in my life. I highly recommend using West Coast Flooring. Don P.
5.0
3 years ago On the recommendation of friends, I went to West Coast flooring for the purchase and installation of laminate flooring in my downstairs, stairs and upstairs hallway. I dealt with John (Woody) Wood and must say it was a great experience. John is very personable and knowledgeable and a pleasure to deal with. He came out to my home and measured and I had an e-mail quote almost immediately. The time was very short between my confirming the purchase and when they could set up the installation. The installers were really great and did a wonderful job as well as both being very considerate and helpful. I just love my new flooring and wish I had done it a few years ago. I have no hesitation in recommending West Coast Flooring and particularly dealing with Woody. I shall be recommending them to friends in the future.
5.0
3 years ago Woody is excellent! He understood what our needs were and that we were under a time constraint to get the project done. He guided us with his advice and knowledge and we are so happy with the results! He's very personable and really knows the industry. The install went quick and smoothly. They were neat, organized, professional and on-time. What more can you ask for? Thanks Woody, for making our lives a little easier :)
5.0
3 years ago Great Experience! Top performance in each experience!
5.0
3 years ago Professional and friendly service After getting several quotes from different flooring companies, I really didn't feel comfortable working with any of them. Then a friend of mine recommended West Coast flooring. She had used San Marcos location but I'm closer to Solana…
5.0
3 years ago Great job! Just had hardwood floor installed in our family room, foyer, hall and one hedroom. The installers did a great job and were very conscientious. We highly recommend West Coast Flooring.
5.0
3 years ago We are very happy! Great from start ( picking out carpet ) to finish ( installation )
5.0
3 years ago I had such a great experience from start to finish working with Woody at West Coast Flooring. He was very polite and listened to my ever-changing wants. I originally wanted hardwood flooring, but after giving it more thought I was open to Laminate. After discussing this with him (my 3rd trip to the showroom), he introduced me to the Luxury Vinyl Planks -- which I loved. I ultimately bought the vinyl planks and couldn't be more pleased. I was working with two other shops to compare prices, and ultimately bought from WCF because the level of service was well beyond what I received anywhere else. No pushy sales guys -- just honest, real, knowledgable guys. Thanks Woody!!
5.0
3 years ago Excellent experience from our project's inception all the way through to the follow up! Our timeline was the most crucial part of the project. The carpet we initially ordered was going to take a few weeks to come in and Alex (she's a superhero by the way), jumped in and offered us many options to help meet our deadline. After some consideration, we decided to keep the carpet we ordered and Alex kept communications open with us leading up to the install. We had a few obstacles that were outside the realm of the initial project scope and the installers happily accommodated us. The best part about this place is that they are clearly a HUGE successful business, yet despite their size, their customer service makes the experience very personal. We will definitely be using these guys in the future!
1.0
3 years ago I met with Shane, the store manager, several months ago (October) about replacing stair carpeting with oak treads. He was scheduled to come a couple of days later and failed to show up. After waiting 1+ hours I called him and he said "he would be there in a half hour" (Sounds like he forgot our appointment). He came and did the measurements (Friday) and was going to get a quote to me the following Monday. After a couple of follow-up calls to him, and his promising to get me the quote, I still haven't heard from him. Previous to trying to work with West Coast, I spent months trying to get to contract with Flooring America in Bressi Ranch. I needed one question answered by the installer. After several attempts and being told "they apologized for the inconvenience" I told them it was a done deal if we could just get this one question answered. I worked with them July- September and I am still waiting for that phone call to get that question answered. BTW: I have beautiful oak treads now, thanks to California Flooring and Design in San Diego. Ray and Greg were extremely prompt in meeting all commitments -- every step of the way. Xavier was the installer and did a beautiful job. And, it was almost $1,000 less than the Flooring America quote. Don't know how it compared to the West Coast Flooring Center quote...I'm still waiting for that....
3 years ago We are very sorry about your experience and we will definitely use this feedback to improve on our business procedures. Unfortunately we do not do custom stair treads, that is something you would have to hire a wood working company or specialty contractor to complete for you. We are glad you were able to find a company and I am not sure what Flooring America in Bressi Ranch has to do with your review for West Coast Flooring, maybe you have your reviews mixed up.
5.0
3 years ago Woody was super-helpful and patient during my very long (6-month) planning period. We bought Hybrid Fusion Blonde Acacia vinyl flooring that looks so realistic, even the workers who were down on their hands and knees thought it was real wood! Their installers were very professional, and reasonably-priced, and went over and above the call of duty when they made very detailed cuts to fit my custom edging. We also bought some gorgeous carpet, and I was impressed that Woody let us store it in their warehouse for a couple months while I got my contractors all together.
5.0
3 years ago We recently purchased hardwood flooring at West Coast Flooring. Woody was so patient with me and helped me choose just the right flooring to fit my needs. I went to other flooring stores but no one gave me the excellent customer service that Woody gave me and the price was awesome! I highly recommend West Coast Flooring and ask for Woody!
5.0
3 years ago We are very happy with our new hard wood floor. Thumbs up to Woody and the two really great guys (John + Marcello)who installed our fabulous floor!
5.0
3 years ago Awesome customer service experience from the front desk to sales to the warehouse guy. Flooring choices are super overwhelming, but I feel like they understood what I was looking for and make my choice very clear. Ordering was fast and easy. There was a bit of a mix up when I called to order more of the floor, as I'd made the decision to go ahead and re-floor the whole house after my first order. They handled it beautifully and professionally. We had our contractor install the floors and I will be ordering from West Coast when it's time to refinish the attic!
5.0
3 years ago Went in, met with Woody. Selected products to sample at home. Ended up selecting an awesome hardwood laminate floor. West Coast had the best crew there to install (in the rain). The price was fair, the job was professionally completed. Working with Woody was great. The workmanship was above and beyond our expectations. Do not go with anyone else for your floor installation.
5.0
3 years ago Use West Coast Flooring Center! Ask for Woody! My wife and I were carpeting several rooms in our home. We'd shopped the big box home improvement stores, but weren't really satisfied. That's when we gave West Coast Flooring Center a try. We're very glad we did. Woody was extremely knowledgeable. We told him what we wanted, we gave him a ballpark budget, and he showed us numerous samples. He explained the qualities each possessed, strengths, potential weaknesses, and offered advice. Interestingly, the highest price choice, was not necessarily his recommendation. He based his recommendation on our needs and situation. We made our selection, and Woody came out to measure the rooms. He was on time, pleasant, was quick and accurate. As such, there were no issues when the installers arrived. We had selected a date for the installation, but had to postpone at the last minute for unforeseen, unrelated matter, and Woody graciously rescheduled. The installers arrived on time, were polite and pleasant, cleaned up after themselves as they worked, and did a great job. We will definitely use West Coast Flooring Center again next time we need flooring.
5.0
3 years ago Woody is the man, great no pressure salesman. We must half taken home half the tile in the store home for samples over at least a month. Anyway great price and awesome install.
5.0
3 years ago Very satisfied with our experience with West Coast Flooring. Woody and the rest of the staff were very friendly and helpful in assisting us with finding the right carpet at the right price as well as installation on the day we wanted, the day before Thanksgiving. Installation staff was timely, very professional, and even brought in a guy at the end of the day to make sure the job was completed that day. Carpet is amazing and we are completely satisfied all the way around. Have already recommended WCF to a friend who is looking to install carpet.
1.0
3 years ago I would not recommend this organization to install anything. I received extremely poor customer service. I had issues with the carpet itself which was not the fault of West Coast but the manufacturer. I did and still am since Sept. have a problem with the poor customer service. I was to receive…
5.0
3 years ago My husband has ordered flooring multiple times for some of his clients, their sales rep. Alfonso has always gone above and beyond to make sure each transaction goes smoothly.. By far the best prices, products and customer service in the north county!
5.0
4 years ago We went to West Coast Flooring Center for our recent flooring purchase, Woody helped us and was very knowledgeable and pleasant to work with. We were pleased with our service and overall experience and would definitely recommend West Coast Flooring and working with Woody to others.
5.0
4 years ago We shopped around to probably 8 different flooring locations, and several online. We chose West Coast Flooring after meeting Woody at their showroom in San Marcos. Woody and his team are knowledgeable, the price was the most competitive, the process was smooth, and the install was timely and done flawlessly. They even came back and installed a few quarter-round pieces for us at no charge.
5.0
4 years ago We worked with Woody and Alex at the store and found both of them to be very helpful, and, more importantly, very personable. It took us a long time and many trips to make up our minds as to what we "both" liked. Alex and Woody were always very pleasant. The two young men who did the tear out of the existing hardwood floor and sanding were very polite. I knew this would be a tough job, and I was truly amazed at how quickly they were able to remove the original flooring. The installation went off without a hitch. The pattern of board selection was well done, giving the finished floor a great look. Thank you so much for the overall experience. Duke
5.0
4 years ago I first ordered flooring from West Coast in San Marcos in September. Being new at it and deciding I was going to install myself, Woody was very helpful in helping me choose the best option. There was a problem with the order and it was delayed. Not their fault, the shipper messed up! Woody was very apologetic and worked at lightening speed to fix the situation. I have since reordered more flooring. Woody personally went above and beyond to make this order smooth. He is all about customer service. If I every need flooring again, I will be back. However, maybe next time I will let them install!
1.0
4 years ago Liars, cheats and terrible customer service! I had 2,000sqft of carpet installed. Installer showed up with two different types of carpet, the type I had ordered and some cheap brand that almost looked the same. The installer was instructed to put one type upstairs and the other downstairs, like I wouldn't notice. Looking at the stairs and the rest of the downstairs it was very apparent. Had him give me two spare scraps for comparison. The supervisor guy came out and actually argued with me that they were the same and it was just a different "dye batch", when in actuality the carpet were completely different thickness and texture. The installer agreed with me and told me to pursue getting the right carpet. Finally after some back and forth they finally sent the installer back with the right carpet to install. Fast forward to last year: Carpet is showing pink spots and fading in some areas, it's definitely not the carpet cleaner I use, I don't have any pets or kids and any spills are cleaned up immediately. Carpet is under their 10 year warranty. Get an email back, "it's the cleaner you use". Again I explain that it is not, these are areas that haven't been cleaned with a cleaner. He tells me that he has to talk to the manufacturer... That was last year, I haven't heard from him nor can I get a response to my emails. Crooks, plain and simple. I will never use again and I never recommend them to my friends. Beware.
1.0
4 years ago The worst customer service experience! We were moving and had one week to replace carpet in two bedrooms in the new house. Woody got the order in and the carpet was to be installed at 8 am on Friday. Friday noon Alex called and did not have an installer available. The only option was the following Monday. Strike one - but okay stuff happens. The installer showed up on Monday and said there was not enough carpet because he would not seam where there was an existing seam on the wool carpet already in place. He insisted he needed another 4 inches which meant I needed another 4 feet of carpet! Strike two! Woody never asked for anything other than room dimensions or offered to send someone to measure. Alex aggressively put all blame on me - Talking over me with the corporate policy speak and just shutting me down. I would describe her approach as adversarial and hostile. We resolve to install one room and two closets with a reorder at my expense for the complete second bedroom. I was going to have at least a 12 x 13 overage. I was very unhappy but stuck. Strike three! Then...the carpet is unrolled and it is unusable! Completely ruined! All of the carpet had to be reordered with no way to know when it would arrive or in what condition. STRIKE OUT! I decided at that point that I had enough of West Coast Flooring. There was no way I was getting the carpet installed before the furniture arrived anyway, so I would start fresh with a company that wanted my business. I used the situation to cancelled my entire order that day without penalty. It was Monday September 21. I have had to call three times to chase my refund - a simple reversal on my credit card. Today is October 5. It has been two weeks and I still do not have it. Alex remains as unapologetic as ever and only border line polite - more company speak about process and approvals! Ridiculous! This is a small company not an international conglomerate evidenced by the fact there is no one to talk to about my refund other than Alex! Don't use this company. If anything goes wrong they will treat you very poorly. I hope I finally get my full refund and do not have to call again. This has been a wholly unpleasant experience.
5.0
4 years ago John "Woody" Wood is awesome. Lots of product knowledge and great advice, super friendly, treated us like we were his #1 priority.
1.0
4 years ago The worst customer service experience! The carpet was not large enough for the room. They measured wrong. In the end they could have retained a customer by being nice and working through the problem. Instead they were rude, talked over you, and tried to place blame on us. I should have know when the carpet installation was canceled due to their system error, the same system that they were claiming has all correct information! Go elsewhere, you will be happier!!!
5.0
4 years ago We were on a time schedule trying to get flooring into our new home during the week prior to moving in and we had a lot of rooms to cover. Carpet was trashed and we wanted to change things up by putting in vinyl plank flooring that looks a lot like wood (called COREtec) and some carpet. After getting a few bids from some other places in the area, we met with Woody at West Coast Flooring in San Marcos. Not only did he help us find the right flooring that would be able to be installed quickly but gave us a smoking deal on the whole house. And trust me, there was a lot of floor to cover! John, the vinyl floor installer, did an amazing job and came back a few times to fix a pesky step lip. Super great guy and really put a lot of pride into the fit and finish. Several friends have commented on how great it looks since. Ivan, the carpet installer, did a really nice job on the capping the stairs the right way with carpet and finishing some rounded corners. He came back to finish tack strip that I couldn't get the carpet back onto. Needless to say, West Coast Flooring is the best. We ordered our stuff 2 weeks before install and had everything complete by the time we moved in. Their follow-up customer service (we worked with Cherie) is great and are ready to help you should you run into any issues with the flooring.
5.0
4 years ago John "Woody" Wood was an excellent salesman. Low pressure. Not following us around the store. But there when we had questions and very helpful. Great prices and excellent service. I would definitely recommend and go back again. Thanks Woody!
5.0
4 years ago We have purchased flooring, from tile, to carpet, to hardwood from Westcoast over the past 20 years and they consistently provide us with great service, an excellent selection, and awesome prices. This time was no different. From Woody, the sales person, to the receptionist, and to the installer, Juan, all were professional and pleasant to work with. They make you feel like you are their most important customer and they always have time to answer yours questions.
2.0
4 years ago Woody was great to work with. He helped us go through so much laminate flooring, trying to match what we already have. The color we have has been discontinued. We finally decided to do that room in carpet. That was a few more trips and endless questions, Woody was great and so patient. We decided on the carpet and had it ordered. Then we had to deal with installation, It was scheduled for Thursday and my elderly mother and I (I'm crippled with arthritis and recovering from a shoulder injury) moved all the smaller furniture and disconnected all the electronics, TV etc. and they never showed up. Upon calling we were told they had problem with the installer! We explained that we had out of town company coming in on Friday and were having a gathering on Sunday, they said the carpet would be installed Saturday morning. That meant moving the belonging and reconnecting the electronics, then rushing Saturday morning to tear it all down again. When the installer showed up an hour and a half late, they did not have enough carpet, WHAT!!!!! now it is going to be another week to week and a half before the new carpet is installed and we have to set the house back up again today and tear it back down again next week. Sure hope we get some sort of discount, not a happy customer!
4.0
4 years ago This customer did not leave a comment.
2.0
4 years ago I have a mixed review. I will say the people in the showroom are very friendly and extremely helpful. We needed carpet asap as we just found out our move in date and the movers could only come on a certain day. They have a great selection and really make it happen for you. I thought this place was priced right compared to others in the area. They are very flexible in scheduling and really worked with us. They also did a good job of making sure they didn't dirty up the place when installing. The loss of the stars were because of the actual installation. There were tack strips poking through everywhere. My husband and I had to get down and hammer as many as we could so we didn't hurt ourselves. We let it go and didn't say much to them. But then my 6 y/o nephew came into town and cut the bottom of his foot on a different area of the room. I had to, again, sit and pound down a whole strip of tacks. I decided it was time to call them and let them know about the sloppy job they did. I called on the weekend and found out managers don't work on weekends (must be nice), called on a Monday, talked to a "manager" but was later sent to another manager's voicemail. It took almost a week for him to respond back to me. Even when he called, he stated he didn't look at our file and didn't know what was exactly installed. I explained the situation and that I was simply calling to let them know this- not trying to get money back or anything. At first, the manager blamed the "thin carpet" we chose. I asked how he knew what carpet we chose when he said he wasn't familiar with our file or what we had installed. He then, reluctantly offered, to have someone come by and pound down the tack strips. As I have already done that, twice, I have decided to pass. I simply wanted an apology and statement of them telling me they would talk to the installer so it doesn't happen again- but I got none of that.