WEST COAST FLOORING CENTER

4.3
|
471 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
West Coast Flooring Center 138 S Solana Hills Dr, Solana Beach, CA 92075-2003 858-876-6334 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
471 Reviews

Reviews


5.0
last week We purchased wood flooring from West Coast a couple years ago for our rental house and worked with CJ to find the product that matched the existing floor. We were finally ready to have it installed and went back to CJ and she came out and measured the rooms and the installers started installing it yesterday. The product is a perfect match and the installers have done an excellent job tying in the new with the old. Thank you West Coast for making this project easy.
1.0
last week Had these guys carpet my entire house a few years ago. First: They tried to put in two different types of carpet, the good stuff I paid for downstairs and cheaper carpet upstairs. I called them on their BS and after taking to samples from the rolls the installers were using, showed them to their GM; who initially put up a fight, but then conceded and replaced the cheap carpet. Second: A couple years into having the carpet, it began to discolor from a grey to a pink. This was in all traffic areas, like the grey had just rubbed off. They came out and told me it was from pet urine (I don’t have any pets) and denied my warranty claim. They then told me they would try a warranty claim through the manufacturer, after two months of hounding them, I finally got an answer; no warranty. Fast forward to this week: I just replaced all the carpet and as I was removing the carpet, I found that one bedroom never had the pad replaced (I paid for the memory foam). This place may have changed locations and got a new google review page, but if the management is the same as it was years ago; be very careful and watch your installers!
last week Hi Jonathan, We place high value on great customer service at West Coast Flooring and do not like to see our customers disappointed. The only customer I see with your last name was from 2008, is it possible that this review you are leaving is from 11 years ago? If it is, we are very sorry to hear that you did not feel you had a good experience back in 2008 and we wish we could of had the opportunity to help you with your flooring concerns. Unfortunately we do not have control over manufacturer warranties if it was not covered, we do our best to help make things right for our customers. Again, we are very sorry to hear that you didn't have a good experience and we appreciate your feedback for our future improvement.
5.0
last week We purchased wood flooring from West Coast a couple years ago for our rental house and worked with CJ to find the product that matched the existing floor. We were finally ready to have it installed and went back to CJ and she came out and measured the rooms and the installers started installing it yesterday. The product is a perfect match and the installers have done an excellent job tying in the new with the old. Thank you West Coast for making this project easy.
5.0
3 weeks ago The process to get new floors installed by West Coast Flooring Center was so easy. Woody and the rest of the staff are knowledgeable. Took samples home, decided on flooring and scheduled a quote. Woody was on time and was thorough and explained the whole process. The quote was easy to read and was extremely competitive. I had three quotes by other businesses and by far, West Coast Flooring was the best pricing. The installer foreman Zack was fabulous. He is the stair master! He gave good advice every step of the way during the installation process. He explained what needed to be done and his assistant Alvin was there every day with a smile and started work right away. Both were consistently kind, patient with my questions, hard-working and extremely professional. Sincerely, K. R. Escondido CA
last week Thank you for the wonderful feedback, we are happy to hear you enjoyed the entire process from start to finish! Enjoy your new floors!
5.0
3 weeks ago The process to get new floors installed by West Coast Flooring Center was so easy. Woody and the rest of the staff are knowledgeable. I took samples home, decided on flooring and scheduled a quote. Woody was on time and was thorough and explained the whole process. The quote was easy to read and was extremely competitive. I had three quotes by other businesses and by far, West Coast Flooring was the best pricing. They also have great interest free financing! Bonus! Ericka scheduled us and she was a delight and answered all my questions. The installer foreman Zack was fabulous. He is the stair master! He gave good advice every step of the way during the installation process. He explained what needed to be done and his assistant Alvin was there every day with a smile and started work right away. Both were consistently kind, patient with my questions, hard-working and extremely professional. Sincerely, K. R. Escondido CA
5.0
last month My husband went in to West Coast Flooring and was looking for a T molding that he was unable to find anywhere else. He was immediately helped John (Woody) Wood. He was very courteous and helpful. He went the extra mile and was able to locate a molding. Awesome customer service, will go back again for any flooring needs. Thanks John!!!!
last week I am glad we were able to help you out and would be happy to help you in the future with any flooring needs you may have!
5.0
last month I was so please with the professionalism and support received from Irene Navarro and her install crew with Ferris at West Coast Flooring. They made it painless and easy. I loved dealing with the same company from start to finish. At 1st I went to Floor & Decor, but they don't measure and install. Another vender does that part, but they don't pick up material so you have to get it delivered, but they only deliver curbside and won't carry to your patio. West Coast was the same price for the material and the install without the added delivery and headache. And ...they took the responsibility for it all the way they from start to finish. In addition, they followed up during the install and after to see how it was going to my satisfaction. They were awesome‼. I highly recommend Irene Navarro & her crew at West Coast Flooring for all flooring needs!
5.0
last month I don’t normally write reviews, but I wanted to let people know about the great experience we had with the purchase and installation of our new hardwood floors using West Coast Flooring. My husband and I had about 900 sq. ft. of continuous flooring that involved multiple rooms. I received Woody’s name from a friend that worked with him multiple times and highly recommended him. Woody provided us with a fair price for the job and also worked with us to ensure that we had a timely installation of our floors. Our new floors were installed by Hass and his crew. A significant amount of leveling was required on our floors, which required an additional day to dry. Hass rearranged their schedule to allow for this extra drying time. Additionally, our hardwood had a special UV Oil finish on it, which made it very sensitive to blue tape. To ensure there was no damage to the floor, Hass and crew installed the floor using straps instead of tape. As they laid the hardwood, they did a great job of mixing the different board lengths to give our finished flooring more character. They also ensured that the hardwood was flush with adjacent tiles without the need of transitional molding, which was our preference. Each evening before they left, they made sure to clean the dust and residual glue off the floors, making our final cleanup so easy. Everyone we worked with at West Coast Flooring was professional, pleasant, conscientious and timely. West Coast Flooring was a big factor in the success of our remodel.
last month Wow what a fantastic review, thank you for taking the time to let us know about your experience. We can’t thank you enough for the wonderful feedback. Enjoy your new floors!
5.0
last month I recently had the opportunity to contract with West Coast Flooring for a kitchen remodel, using their contractor Adam Devita for the remodel and also CJ for the cabinets. The work that Adam did was exceptional and he was on time for the project, was very detailed and the project plans came out exactly as he designed. CJ was very helpful with the cabinets and both of them worked together to help me with my dream kitchen. I am using them to do the floors in the living/dining room. Excellent team work......
last month We are so happy you enjoyed working with us for your dream kitchen, that your for the wonderful feedback and we look forward to continue working with you on completing your home!
5.0
last month From start to finish and all through the process everyone did a great job! CJ was tireless in her efforts to help me get just what I was looking for and Ferris and the crew did a first rate installation. Looks great! Very pleased 😀
last month We are excited you loved you are very pleased with your experience at West Coast Flooring and our team will be happy to read what you wrote!
5.0
last month I needed some additional flooring for a home project to match flooring I had had installed many years ago. I checked with Woody at West Coast to see if he could get it. He did! Even though it was a discontinued line, he found it for us! Thanks Woody
last month Glad we were able to help find a matching product for you and thank you for your repeat business!
1.0
last month Empire Today Carpet/hardwood/laminate I waited for them all day it is 4:00 pm and still not here, made appointment 3 weeks ago They guaranteed they would arrive between 2-4 they LIED!!! I am still waiting. Why are they scheduling so many appointments for one day those poor workers! They are only thinking making money. They care workers. Don't be fooled about their buy one and get the other one for $50 they lie.
5.0
last month This customer did not leave a comment.
5.0
last month I am a picky pain in the neck! After a leak in my home forced me to shop for new flooring, I had no clue on where to go, let alone what to purchase. Not only did I go to the big box stores, I traipsed through many flooring outlets as well before finding West Coast Flooring in Vista. I was fortunate to have Alex help guide and educate me on picking the right type of flooring for my home and my pocketbook. It took WEEKS for me to make a decision (told you I'm picky) but she was right by my side the whole way. Plus, being there so often, I was able to get to know everyone else who works there pretty well. Haha. Seriously though, you cannot find a more knowledgeable, genuine, caring and patient salesperson than Alex. Knowing I'm a little hard to please, she suggested Hass and his crew as my installers. These guys were so much fun to be around all the while being professional and perfectionists in what they do. When I saw my floors installed for the first time, I think I either screamed with joy or cried or both. I am so happy with the end result. If you are in need of any type of flooring, please go see this team. Trust me, you will scream with joy too. P.S. Since we spent so much time together, Alex and I became friends and as soon as my home is restored and furniture moved back in, she's coming to dinner. Hopefully Hass as well!
last month Thank you for the fantastic feedback about our team here in our showroom and our installation team. We strive to make our customers feel right at home here with us and we are so happy to hear that you had such a wonderful experience working with us. I am sure they will be happy to be invited to over to view the final look, thank you!
5.0
2 months ago Great customer service from start to finish. We highly recommend West Coast Flooring!
last week Very much appreciate the feedback!
5.0
2 months ago We just finished having our entire two story house (minus master bathroom and upstairs bathroom) get new luxury vinyl wood planks laid. It looks beautiful! We had a great experience from Woody, our salesperson, to Hass and his crew. After each day they left everything clean! I highly recommend using West Coast flooring to do your floors!!
last month Thank you for sharing these beautiful photos, love the way the stairs turned out. We appreciate you taking the time to share with us and are so excited to hear that you had a great experience. Thank you for the high recommendations, we always appreciate that.
5.0
2 months ago Great people! Top notch work! Woody was a great salesperson and Hass and his crew did fantastic work!!
5.0
2 months ago I have bought flooring several times through West Coast Flooring & the experience has been great. Several of my family members have bought floors also & we have all been satisfied with the quality & service. Woody is the best salesman. He doesn't pressure you or tell you what you should buy or not. The whole experience was very stress free.
5.0
2 months ago Although I went to several different flooring places, I received the most help at West Coast Flooring in Vista. Woody was really helpful at explaining the different options. He measured my place, answered all my questions and helped me get my order in. Whenever I emailed him with a question I heard back immediately. Alex is an amazing installer--working extremely efficiently and he helped me with some of the heavy furniture. I am very pleased with the results, so I am returning now to have two more rooms installed with the same vinyl planks.
5.0
3 months ago I have used West Coast Flooring for the last 2 homes I’ve lived in. Woody and his staff are fantastic! They are super patient and asked all the right questions to make sure we got the perfect hardwood floors in our budget. Very friendly, can’t recommend them enough!!
3 months ago Wow, thank you for the repeat business, we appreciate you giving us the opportunity to continue to work with you on your homes! We are happy to hear you got the perfect Hardwood Floors!
5.0
3 months ago Great to work with this team. Fair price for entire job and installers were fast and professional. Highly recommend
3 months ago Thank you for the feedback, not only do we love hearing about our sales team but its always great to get wonderful feedback about the entire team including our installers. Thank you for the high recommendations as we strive to achieve this.
5.0
3 months ago Super! Woody is great to work with a real upfront and honest.they sell the superior materials for the best price and always have your materials on time and correct.dont waste time driving around get to West coast flooring and get the best of everything the first time.ive bought here a few times and won't go anywhere else.-Robert L.
3 months ago Thank you for being a repeat client of ours, we can’t thank you enough for choosing us for all of your flooring needs. Thanks for the fantastic review, see you again for your next flooring project
5.0
3 months ago I couldn't be happier with my experience with West Coast Flooring and specifically with Woody. I'm a returning customer and worked with Woody 5 years ago when I had hardwood installed throughout my house. I recently had a flood and am having to replace it all. I was sad to learn that the flooring I had, was recently discontinued with a very limited amount left. Woody still had my order and was able find the exact amount of flooring I needed. I've worked with many companies as I'm doing this remodel and Woody is by far the most responsive and got me exactly what I was hoping for. I will continue to be a repeat customer with West Coast Flooring!!!
3 months ago Thanks you for the great feedback and we are so happy to have repeat customers and appreciate the high remarks. Enjoy your flooring and we are glad we were able to help you out to find your exact floors!
5.0
3 months ago West Coast Flooring did such a professional job on my flooring from inception to installation.- A special shout out to Irene Navarro for her exceptional customer service and patience as I narrowed down my selection. And when a last minute work meeting was schedule I needed to attend, both Irene and Erica were here to meet the installers and walk through the layout when I couldn't be here. I love my new floors and really appreciate the excellent customer service West Coast Flooring provided.
5.0
3 months ago Our experience with West Coast Flooring was superior. Alex was very instrumental in helping us find the floors that were perfect for our home. The flooring crew she set us up with (Hass and his crew) were incredible. They were so hard working, professional and intelligent in what they were hired to accomplish. We had all of our floors redone, and it was so great to have fellows in our home who we trusted fully and who had such good work ethics. They came on time everyday and worked harder than i have ever seen anyone work. They did SUCH an amazing job on our floors. They had very good energy throughout the project and did whatever they could to please our needs and to make the experience positive. I would recommend them with 100% certainty that they will do a perfect job for anyone they are hired to work for.
3 months ago Thank you for the opportunity to do your flooring and we love hearing the high recommendation you have given us. Thank you for shopping local and we hope to help you again in the future.
5.0
3 months ago Yes 5 stars believe it or not! We worked with Alex and she was very patient and really knows about the different flooring materials. Her manager Woody was also very helpful with some technical stuff. They were able to fit us in within 2 weeks and deliver what they promised. Alex told me she was going to send her best installer and she did. Hass and his team were excellent, they installed new flooring throughout my entire house. They were very friendly and professional, I would definitely feel safe leaving them in my house alone. The good thing is Hass is a perfectionist and he really makes sure the job is done right and the customer is happy before he leaves. You will be very happy with the customer service and professionalism at West Coast Floors and Hass and his team. Thank you Alex, Hass and the boys!
3 months ago Thank you for the wonderful review of our team here at west coast flooring. So happy to hear you had such a great experience with us and we look forward to helping you in the future with any of your flooring or kitchen and bath needs. We love the photos too, it looks great. Wow what a difference in the before and after!
3.0
3 months ago This customer did not leave a comment.
3 months ago Maria, we would love to find out more about your experience with us and how we could have better given you a 5 star experience. We don’t see that you have purchased from us? Could you be using the wrong company?
5.0
4 months ago Great place to buy any flooring needs. I am outfitting a new 1bd/1ba apartment so needed living room, bathroom, bedroom flooring as well as tile for the bathroom shower. Woody was excellent and helped get my order done. Even had a small issue with a tile I liked being discontinued but he was communicative and we resolved the issue in a timely manner. Highly recommend.
4 months ago We appreciate the great review about your positive experience with your flooring installation in your apartment! Thank you for your high recommendation as we appreciate all referrals and we are happy to hear you enjoyed working with Woody and the West Coast Flooring team.
5.0
5 months ago I can't tell you how happy I've been with West Coast Flooring. We had them install carpet at home in 2017. From the moment I walked into the show room I knew I was in the right place (after having been to 4 other flooring companies with terrible customer service). I was hooked! Now we are in a new home and they were the first place I went to for flooring. Alex is awesome. It's like five star service working with her. She's the Four Seasons of flooring. Very communicative and follows through with her word and is just on top of it at all times. And then there is Haas. The master installer! We had a timing issue and had to cancel on him last minute. We felt so bad and he didn't even seem annoyed. Then we had to rush and get flooring in to meet the needs of another sub contractor and he came on his day off (even though his family was visiting out of town) just to install floors so we could proceed with our remodel. I would highly recommend them to anyone wanting beautiful floors, great prices and five-star customer service. I will be bummed not to be working with them when my project is done!
4 months ago Thank you for the fantastic review, what great feedback and compliments regarding my sales team and my installation team. We are so happy that you love your beautiful floors and that you gave us 5 star customer service. We hope you will let all of your friends and family know to come see us!
4.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Clean store, great selection, and very friendly staff. When you go in, ask for Woody. I was referred to him by a couple friends and couldn’t be happier. He is extremely knowledgeable and very helpful with all questions. I decided I was going to install myself and he even gave me advise when it comes to difficult sections.
5 months ago Thanks for the great feedback! So happy we were able to guide you in a perfect direction for a DIY project!
5.0
5 months ago After calling over 10 different flooring companies and getting the runaround on bad quotes/mismeasurements(Lowe’s and Home Depot to name a few) I finally stumbled on CJ and her team over at West Coast Flooring!!! From the start the level of customer service and care from CJ was through the roof in making sure our homes got what it needed! Both CJ and Feras were critical in helping expedite our flooring measurements, identifying all the needed materials for the project to our liking, and getting our home scheduled on time to align with our NEW home closing schedule. Purchasing a foreclosed home can be an intimidating process especially coupled with repairs needed. This process was made easier knowing I had a quality team professionals handling our project. The best part is they truly cared!!! CJ thanks for what you do! You guys over at West Coast Flooring go above and beyond to help the military and we appreciate it!!! Also note worthy: this company is qualified to handle VA Rehabilitation Loan Projects!
5 months ago We know you had some struggles before you met with us and we are so happy that you gave us the opportunity to earn your business. We are happy to hear the project went great and you had wonderful service from our entire team down to the completion of the installers. Hope to see you back soon!
5.0
5 months ago After calling over 10 different flooring companies and getting the runaround on bad quotes/mismeasurements(Lowe's and Home Depot to name a few) I finally stumbled on CJ and her team over at West Coast Flooring!!! From the start the level of customer service and care from CJ was through the roof in making sure our homes got what it needed! Both CJ and Feras were critical in helping expedite our flooring measurements, identifying all the needed materials for the project to our liking, and getting our home scheduled on time to align with our NEW home closing schedule. Purchasing a foreclosed home can be an intimidating process especially coupled with repairs needed. This process was made easier knowing I had a quality team professionals handling our project. The best part is they truly cared!!! CJ thanks for what you do! You guys over at West Coast Flooring go above and beyond to help the military and we appreciate it!!! Also note worthy: this company is qualified to handle VA Rehabilitation Loan Projects!
5 months ago We know you had some struggles before you met with us and we are so happy that you gave us the opportunity to earn your business. We are happy to hear the project went great and you had wonderful service from our entire team down to the completion of the installers. Hope to see you back soon!
5.0
5 months ago We had 3 bedrooms, a hallway and bathroom done in wood. Woody the sales manager did a great job, and Hass from MMJ floor covering, who did the installation, was great. His crew was courteous, friendly, on time and cleaned up each day. The install is perfect. These guys are pros in every way.
5 months ago Business Owner We strive for great customer service and it is wonderful to hear that you received the friendly and courteous service from start to finish. We are so happy that you love your new Hardwood floors and thank you for the great review! We appreciate being referred to as the pros in every way!
5.0
5 months ago Just had 1,200 square feet of LVP installed and they did an awesome job! They pulled the carpet, did some leveling and installed it quickly the right way. They stuck to the schedule, were on time and did a nice job cleaning at the end. I will definitely use them again
5 months ago Thank you for the great feedback! We strive to make everything great from start to finish, so we are happy to hear you love your experience with us. See you on your next project!
5.0
6 months ago West Coast Flooring was one of 4 bids I had gotten. They came in the best price for the most product. Backsplash and flooring. Hass was very accommodating with my schedule and flexible with the time it took other workers to finish a kitchen job. This is the 3rd time I've used West Coast Flooring---- I would not hesitate using them again! Thanks to Woody, Hass, and staff
5.0
6 months ago Would definitely recommend I bought carpeting from West Coast Flooring 17 years ago and it held up beautifully. Deciding it was time for a change I went back there again. Again I was not disappointed from the purchase to the installation everything went smooth and…
5.0
6 months ago My Wife and I had an amazing experience at west coast flooring, Woody made us feel very comfortable and was helpful and knowledgeable throughout the entire process. We will definitely be returning for more business. Thank you!!!
5.0
6 months ago CJ was amazing in selecting our flooring. We walked in and knew exactly what we wanted. They didn’t have a sample and CJ was eager to get it in. We had regular communication with her, my contractor and my self. I highly recommend West Coast Flooring and please ask for CJ. She will definitely take care of all your flooring needs!
5.0
6 months ago Can I just start off by saying how wonderful Alex is? I'm a local interior decorator and recently had a client relocating from the Bay Area to San Marcos that was buying a $1mm home. They LOVED the wood flooring that the seller had upgraded the floors to four years prior but unfortunately two rooms were not done. My dilemma was that my clients wanted the two rooms to be done as well and wanted to find something that matched as best as possible. Luckily for me, the owner kept impeccable records and extra flooring pieces. I arrived at West Coast Flooring with samples in hand hoping for the best. I was met by Alex with a great big smile and I knew I was in great hands. She was very nice, super professional and she was able to help me quickly find the exact flooring that was used (thankfully still in production) and schedule the delivery and installation quickly and in the tiny timeframe needed as I was trying to get things done before clients arrived in their new home with furniture to move in. The turnaround time between order, delivery and installation was amazing and flawless. I can't say enough about WCF, their process and workmanship. I will definitely be referring any future design clients to them hands down.
5 months ago Thank you for the great feedback and so happy to hear you had great all around service with a smile! We are so happy that you will be referring us your future design clients, we very much appreciate referral business. Enjoy your new flooring!
5.0
6 months ago We are so happy we went to West Coast Flooring! Woody was very helpful in finding the right carpet for our family. The whole process from measuring to installing was super easy. Thanks so much!
5.0
6 months ago We just had the carpet in a couple rooms replaced with LVP. Very happy overall - enjoyed working with Woody, and the installer who came over was very professional and did a great job with installation.
6 months ago We appreciate the great review and so wonderful to hear you enjoyed our team. Our goal is always to make sure you have a great experience. Enjoy your LVP!
5.0
6 months ago Really nice helpful staff. Did a great job on my entire condo. Hass Al with Babylon Flooring did our install and did an incredible job. Super fast and super friendly.
5 months ago Thank you for your business and the great reference. We love hearing that our installation team is incredible so we appreciate that feedback too!
5.0
7 months ago We had been searching for flooring for weeks and really could not find anything we truly were happy with. A good friend of mine had used West Coast Flooring for their recent renovation and the work looked beautiful. We decided to visit them and found that the quality and selection was outstanding. Woody worked with us to help narrow down the options to select the right product that fit our needs. In addition he was able to get the installation scheduled for the next week. Haas managed all aspects of the installation and it was amazing what he and his team did in one day. They were well organized and exhibited pride in workmanship. Really appreciated the high level of customer service through then entire process.
7 months ago Please thank your good friend for referring us! We appreciate the wonderful review and we are so happy that the entire process went so well. Thank you for letting us know and we hope to be able to work with you or any friends/family of yours in the future.
5.0
7 months ago Alex was absolutely awesome....she went over and beyond for us. She truly made this experience smooth and enjoyable. I totally reccomend them! You can tell this company actually cares!!!!!
7 months ago We strive for great customer service, we appreciate your feedback and are so happy to hear you had an enjoyable experience with your flooring purchase.
5.0
7 months ago This is our second time working with Woody. He is extremely helpful and the ordering process was amazing! I would definitely recommend them! Thank you so much for the excellent service.
7 months ago Thank you for your repeat service, we appreciate your business!
5.0
7 months ago Hass and Crew were very fast and got the job done super super quick. Very friendly guys and highly reliable. I recommend to request these guys to install your floor if your getting the floors done at Westcoast Flooring. The ladies Alex and Irene were super sweet and great to deal with.
5.0
7 months ago Excellent Business This is my second time using Woody at West Coast Flooring. Both purchases and installations were for laminate flooring. I was referred to West Coast by old friends. I must say they were correct. Woody is a Professional. Great service,…
5.0
7 months ago I had West Coast Flooring Center in Vista install new flooring in my 2 bedrooms. I was going from carpet to laminate flooring. Hass and his crew showed up exactly when they said they would and were able to finish the job in about 5 hours! They did excellent work and were also very good about cleaning up after themselves and moving any pieces of furniture that I hadn't moved. I would definitively use them again and highly recommend them.
7 months ago Thank you for the great review, and the high recommendation. We enjoy to hear how our installers are performing and appreciate the positive feedback. We look forward to being able to help you in the future.
5.0
7 months ago So far, so good! Irene is so helpful and knowledgeable. Looking forward to our new flooring!
1.0
7 months ago I appreciate the response to the review and just want to reiterate one thing in your response, I was not contacted until after 4/30 and this review was posted. I was contacted and still no estimate e-mailed. I did not respond back , as I have moved on.
7 months ago Richard, we are very sorry for your experience with us as we strive for exceptional customer service with all of our customers and potential customers. We appreciate your feedback and we would never want our customers to feel they are not being taken care of. I do see on several occasions that we had reached out to you with no return message during the time frame you are discussing above so we are unsure where the disconnect may have occurred, as we do value all of our customers. We will definitely use this feedback to better our team, and again we appreciate your time. We have tried to reach out to you with multiple text/emails to see how we can help you with your flooring needs with no response, if there is something we can help you with please feel free to reach out to me directly and I would be happy to assist.
5.0
7 months ago Super helpful. Great place. Lots of choices in flooring. Competitive prices. Also Woody and CJ were very helpful
5.0
8 months ago I worked with Shane who is the owner and he was amazing. I built a custom home in Cardiff and he was hands down the best in the business. I would highly recommend this company to anyone who is building a new house or doing a home renovation project. -Matt
3.0
8 months ago This customer did not leave a comment.
5.0
8 months ago I recently stopped by West Coast Flooring and spent sometime with John "Woody" Woods and spoke to him about our flooring needs and the product that we had in mind, John made an appointment with me to come to our house and measure our floors, John was able to match the sample that I gave him and we couldn't be happier with the hardwood floors that were delivered. Appointment was set and the installers showed up on time and when promised, our hardwood floors changed the whole look of our house, no more stairs to vacuum, I highly recommend John and the crew at West Coast Flooring if your in the market for carpeting or hardwood floors. I live in Carlsbad, not sure why YELP has me in San Fran! Bernard W.
5.0
8 months ago We just had West Coast Flooring back at our house again today and I'm so happy with the results. In the past they've installed all my upstairs carpet and hardwood downstairs..which I've been happy with for a few years. We needed to replace the flooring in the upstairs bathroom, which I thought may be too small of a job (they do have a minimum for doing any work). Thanks to the great Costco services rebate the price was very competitive. So it made sense to use a know company-I'm so happy I did. I've been happy from my 1st contact with scheduling, to my knowledgeable salespersons (Nicole) visit and to the experienced and awesome installer Eddie Al and crew.. Eddie arrived as scheduled, took care of my house like it was his own, installed beautiful flooring and left my house clean!! Thank you West Coast Flooring & CM Costco
7 months ago Thank you for sharing these photos, we love to see the great work and especially love hearing the positive review. We appreciate your business.
5.0
8 months ago We recently used West Coast flooring to install LVP throughout our home and would use them again in a heartbeat. We worked with Alex, Woody, Hass and his install team. They were all extremely helpful, knowledgeable, and professional. Alex was always available and quick to respond to my texts whenever I had questions. She made the entire process so easy. We were also very impressed with the installer, Hass, and his team. Their attention to detail was incredible. Some of our rooms are oddly shaped and they were able to seamlessly fit the flooring. They did a beautiful job and were very quick!
5.0
9 months ago This customer did not leave a comment.
5.0
9 months ago Superb customer service and excellent quality of materials and installation have made us go back to West Coast Flooring for close to 20 years! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika.
5.0
9 months ago We have been using West Coast Flooring Center for twenty years. Superb customer service and excellent quality of materials and installation have made us go back to them again and again! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika. Their installers are professional, efficient and courteous.
5.0
10 months ago CJ and Woody were very helpful in helping with our flooring projects. CJ was very patient with our selection process and delightful to work with. Installation crews for both wood and carpet were proficient and meticulous in their efforts. Overall, I would not hesitate to engage the services of CJ and Woody for any future flooring needs. DM
5.0
10 months ago Great job by Haas Al and his team installing my vinyl. The MMJ Flooring guys did a great job. Showed up on time, worked hard and cleaned up perfectly. Probably use West Coast Flooring and these guys again, when I do the carpet in the bedrooms. RESPONSE FROM West Coast Flooring Center:…
5.0
10 months ago Great customer service all around and installation was fast and easy. I'm a Costco member, so I was very comfortable working with this company. They were always very nice when I called with questions and would recommend them to others. I love my new carpet!
5.0
10 months ago 2/10/2019 Thank you Zack for the spectacular HERRINGBONE wood floor installed in our den this week. Old World wood craftsmanship and artistry are alive and well in Zack's capable hands. With his amazing skills, experience, talent and attention to detail the installed floor is a work of art. Thank you Irene for organizing this project in a most efficient and hassle free manner. Your advice and suggestions enabled us to make our decision with a high level of confidence. We appreciate the help and service by all the staff of West Coast Flooring, Vista. We highly recommend West Coast Flooring for all your flooring needs. George & Maureen E. Oleinik, Oceanside, CA
4.0
10 months ago Woody and team were great. New carpet and new tile floor with no hassles!!! Thanks Guys!
5.0
11 months ago I just had my flooring done & l'm very happy with results. Hass did the installation & I was very impressed with his work. Was here on time, very detailed in his work. Made sure my belongings were handled with care & when work was finished put everything back in place. Before he left he had the floors swept, trash was never an issue while work was being done. In fact I will request his service when my daughter's condo is worked on in a few weeks. I hope West Coast will pass this compliment to Hass & tell him to keep up the good work. Thank you.
5.0
11 months ago Woody was great to work with, a second time even, as we had them install laminate flooring in a rental condo a few years back. We're super pleased with our new floor now! Decided to give the new vinyl a try, it's truly beautiful. Hass Al and David were thorough and conscientious, cleaned up after themselves and took pride in their work. It shows. I'll be back! Thank you to the WC Vista team on another positive experience! Christine
5.0
11 months ago We needed to install flooring on the second floor of my house to replace the old carpeting. As a DIYer, I wanted to self install and I had a lot of questions. Alfonso was easy to talk to and had good advice. They provided large samples to bring home (and even to furniture stores) so we could see what looked good with our furniture. I went with LVP and the product is easy to work with and gave great results. West Coast Flooring was very transparent on what is provided and what I needed for my project. Straight forward, friendly, reasonable prices...just good people.
5.0
11 months ago Woody and the other sales persons are very patient and helpful; my husband and I went through hundreds of samples, and he didn't flinch! They have a marvelous amount of samples to choose from. It's an excellent show room. I would recommend them to anyone.
5.0
last year Hass and his installation team are OUTSTANDING: hard workers, work fast while performing detailed precision work and slow down when needed to yield a "perfect" outcome, personable, want to please, gave me notice each day that they were on the way so I knew when to expect them. Hass and his team are artistic professionals when it comes to flooring. I am very pleased with my beautiful new floor. Thank you Hass!
1.0
last year PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
last year We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
1.0
last year PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
last year We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
5.0
last year I was introduced to West Coast through a Costco program for new floors. I had an excellent experience! It began with Nicole, Alex and Erica in the office who assisted with picking out just the right floors and the scheduling. I received an estimate that it would take 5-7 business days. Then, Zach and his team came to do the work and they completed the entire project in only 4 days - plus worked all weekend to finish. Their attention to detail was impeccable, above and beyond any other contractor I have ever used. They were professional, knowledgeable and very kind on top of that. I couldn't be happier with the experience and highly recommend them.
5.0
last year This customer did not leave a comment.
5.0
last year Thank you to Hass and his team, they have done an incredible job of our flooring. Not only with the quality of the install, but the professionalism and on-time attitude. They truly went above and beyond - we woudl highly reccomend.
5.0
last year Absolutely top notch service from start to finish! Woody is the most knowledgeable and accommodating flooring specialist we have ever worked with. The installation with Hass was done professionally and in a very timely manner. We love our new hardwood floors
5.0
last year I had a great experience working with Alfonso Luna at West Coast Flooring for my recent kitchen remodel. He went out of his way to find a special order floor tile for me and got it sooner than promised, with plenty of time to keep my project on track. He also got my backsplash order turned around very quickly and helped me with all the pick up details. I was very happy with the customer service I received at West Coast Flooring.
5.0
last year We just had our floors re-done for the second time with West Coast Flooring. They are true professionals from start to finish. We moved into a new home 3 years ago and have been wanting to put wood floors throughout our entire downstairs. We requested the same installer (Zack Obradovic) we had 7 years ago since we knew Zack and his team are true professionals, with incredible attention to detail. The installers arrived on time every morning and finished our large job in 5 1/2 days. We would highly recommend West Coast Flooring and Zack for installation. We are happy customers yet once again!
5.0
last year I had a very good experience with West Coast Flooring Center. Woody at the showroom was easy to work with and super knowledgable about flooring and its installation. When Woody wasn't available the other staff at the show room were equally helpful. The installation crew lead by Eddie Al was equally good. I found that West Coast Flooring had reasonable prices for both the flooring and installation. I highly recommend this company.
5.0
last year After waiting 20 years to get rid of old carpet, couldn't be happier with the floors West Coast Flooring installed! The crew was exceptional, very detailed in their work, courteous and hard working professionals! Every creak and lumpy plank is fixed and the floors are gorgeous, highly recommend West Coast Flooring!
1.0
last year If you are looking for welcoming environment with great service.... look somewhere else. If you are looking for in stock carpet on the weekend .... they can't help you. No body onsite that can cut the carpet off the roll but there were (4) employees standing around in the showroom. Look elsewhere for in stock carpet needs. Try Tri-City Carpet down the street - they will help you out.
last year Justin, we are sorry for the experience you had at our location. We are only open to sales on the weekends and our warehouse is closed to pick up material. Our warehouse and administrative staff is only in the office Monday through Friday, again we are sorry for the inconvenience this has caused
5.0
last year Great customer service from CJ, Alex and Shane! Install crew Graydon and Anthony were awesome! Very knowledgeable tradesmen and professional installers. They showed up on time, worked fast and diligently and were friendly. The carpet install looks great. Thank you to everyone at West Coast Flooring for a job well done. I highly recommend them.
5.0
last year We had a good experience with West Coast Flooring. Woody helped us find the right product for our lifestyle. The installation took 2 days for the complete upstairs including baseboard. The installer Hass and crew did a great job especially on the complicated areas. We went with a taller baseboard which looks great. Overall, very pleased from start to finish. We will definitely use West Coast Flooring Vista for our future projects.
5.0
last year Excellent Experience from Start to Finish! We cannot praise West Coast Flooring enough for the wonderful experience. Our whole upstairs, 4 BD, hall and BR were completed in a quick 2 days. It looks fantastic! All our contacts were professional, polite, and followed through on…
5.0
last year We had excellent service with Woody. No rush, pressure. Installers David and Alvin were terrific, friendly and efficient. They did a wonderful job and we couldn't be happier!
5.0
last year I would like to inform everyone that Zach and his crew did a wonderful job on my floors. Zach and crews attention to detail is out of this world. The planks fit right and tight and the color we picked looks great. Zach's crew was professional and informed us of the job status throughout the day. If I ever needed flooring done again I would request west coast flooring and have Zach and his crew come out and complete it. Thanks again Zach floor looks great. You Rock!!!
5.0
last year I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom receptionist and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
5.0
last year I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom assistant and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
3.0
last year Great place to take pictures of our car. The parking lot is always empty!
5.0
last year If I could give 10 stars I would. From beginning to end of the flooring process the whole team at WCF is top notch. It was a great experience working with them. The showroom is clean, organized and does not feel overwhelming at all. Woody in the showroom was amazing. Super knowledgeable, patient, and really took the time to help us figure out exactly what we wanted and what was best for our needs. Alex, the install coordinator was on-point. She was responsive, answered all of our (very) numerous questions. Even if she didn't have an answer, she always got back to us quickly with whatever we needed to know. There was a follow up call for everything. The customer service at WCF is like none other. Haas, Eddie and the whole install team were seriously amazing. We walked the project before the demo started and you could tell he know what he was doing. We had A LOT of demo to do and they were quick, efficient and did a great job. When install day came, all I can say is WOW. These guys are good. The attention to detail, precision, craftsmanship, and integrity of the whole crew was unbelievable. They didn't miss one tiny detail. We walked the project daily; they kept me informed on the progress, any issues, and were not scared to ask questions about my preference and gave me honest answers (not just what was the easiest) answer when things did pop up. There was no cutting corners or short cuts with these guys. Just top quality work. There were no add-on, or surprise costs at the end either. Just amazing people giving great customer service and doing an outstanding job. The whole West Coast Flooring team went above and beyond from beginning to end.
5.0
last year I need to start with a big thank you to my floor installers: Haas and his installation crew. I have a beautiful high end custom home that had 3300 square feet of outdated and worn wood floors and tile . I wanted to replace all of the flooring with Luxury Vinyl Planks in a color that would give my home an elegant coastal look. Woody at West Coast Flooring, a store that was recommended to me by my interior designer, helped me pick out the planks and measured my home. He was very helpful and professional. I was apprehensive about the installation process until I met Haas and his team of installers. They got the job done in 5 days which included demolition of wood and marble. Haas and his team displayed amazing workmanship, integrity, attitude, and ability to troubleshoot some challenges from design modifications made my two prior owners of my house. I am so happy I choose West Coast Flooring because they helped me choose a great flooring and sent an A+ team to install the flooring.
1.0
last year Poor customer service and poor installation. Disappointed
2.0
last year Improper installation Wrong advice given, poor installation, spacing is horrible and hollow pockets on the floor. I couldn’t get anyone to come look at the job. They haven’t offered to fix the issues.
5.0
last year My wife and I were in the market to replace our 10 year old carpet. I was referred to CJ at West Coast Flooring Center, Vista from my cousins who recently hired her to do their home. CJ was both professional and personable during our selection process. We ordered our new carpet and was installed last week. The installers were also very good and got the job done. My wife and I are very happy with our experience doing business with CJ and her company. Price wise, they are fair. The customer service is what made the difference for our decision.
5.0
last year My mother hired West Coast because of my brother's history with them and Woody, the estimator/sales person was great and took great care of her. So, when we closed escrow on our new townhome in June I called Woody to come give us an estimate. We had to get plumbing, paint and electrical all done first but finally had the installers come in. Downstairs tile demo and new install took 2 days and carpet throughout the remaining upstairs areas only took a single day. They left behind the old carpet I had torn out through some communication errors combined with vacations and honest oversight. But, Woody had the proper personnel come collect it as soon as he could. Overall, we are very satisfied and love the quality and appearance of our new place. Thank you Woody and West Coast. We will recommend you to anyone we know who needs flooring.
5.0
last year West Coast flooring is the best in the business! The product and the customer service is by far the best! I am doing a full remodel and West Coast flooring made the process easy. Shane is amazing and so easy to work with. Haas and Eddie are incredible! They are extremely professional and a pleasure to have in my home. Everyone has gone above and beyond and I am truly grateful! I highly recommend having them install. Thank you!! I love my new floors!
5.0
last year This the second time I have use West Coast Flooring. I put down wood flooring in my entire house 2 1/5 yrs ago, and just bought a new house and I put the same flooring throughout in this one. Great flooring and great service both times;-). The installers, Hass and Eddie were great, did a beautiful job and were really nice to work with.
5.0
last year Nice location
5.0
last year Definitely as good as it gets, and more!!! Woody expertly helped us work our way through our many dilemmas and decisions about the kind of floor we desired. Unlike our experience with big box staff, Woody worked with our specific goals and directed us to a product portfolio that was just right (and perfectly beautiful) for our beach condo -- vinyl plank flooring. Following our selection, Woody went right to work to get our everything ordered, and the entire staff worked quite well with us to fit our tight schedule. Next step: installation! Five plus stars for Haas! Hass was extremely hardworking, happy to answer our questions, and able to handle all our questions with a professional responses and an extremely pleasant attitude. He worked so very very hard, and his work was picture perfect! Haas was very interested in our input about pattern and direction the flooring was to be laid; he listened to our questions and he did his work with extreme expertise. He had to tote all the materials upstairs, and he did it with such care and good humor. Did I mention that our wonderful furry family member thought Haas was one of the best human friends he ever met? Thanks Haas and Woody for work well done!
5.0
last year This is my favorite place for all flooring needs! Our real estate agent, builder sales rep, and friends recommended this place and it has exceeded our expectations. We did hardwood and tile flooring for our brand new house and couldn't be happier. Alfonso helped us get the most competitive pricing compared to builder, and other flooring companies in San Diego. We were originally thinking of LVP, but after much window shopping and looking around the shop, we fell in love with a particular hardwood that looked very modern and beautiful. Tile also turned out great. The work was fast and met the promised date. I would highly recommend West Coast Flooring Vista location for all of your flooring needs.
5.0
last year Had a great experience using West Coast Flooring to re floor our entire house. Everyone we worked with from Dawn the salesperson to Haas and his team of installers were extremely accommodating and professional. Very impressed with how fast they laid the floor, their attention to detail and the floor looks great.
5.0
last year The Rep, CJ, was very professional and personable. She was able to provide samples of what we were looking for and always was on time with every appointment we set. Her commitment to effective communication and her ability to set expectations really made our project a fun process. Zack, their installer was very diligent and hard working. It was apparent that he had tremendous experience and was able to assess every concern that I had on site. His keen eye for detail along with his strong work ethic really was surprising. Zack would assess my concerns and deliver beyond my expectations. For future flooring needs, I will be calling West Coast Flooring and asking for the same team!
5.0
last year We had a water leak and needed our flooring replaced. Tyler was extremely helpful, even though at first it seemed that the insurance company was going to go with a different flooring company. We were able to persuade them that we wanted to use West Coast Flooring, and we are glad we chose the Coretec Plus HD Fresco Driftwood Vinyl flooring. It was installed just over a year ago and has held up really well to 12 preschool aged kids, plus our own and their friends, playing, dancing and just walking on the floor.
5.0
last year Hass and his team of installers were professional, courteous and meticulous in their workmanship, they came on time and ready to go and were efficient with the removal of existing flooring. They even did some leveling of the existing floor. The wood flooring they installed looks beautiful, they did a great job of laying out the pattern and the finishing work of installing molding looks wonderful. If you have floors installed from the West Coast Flooring in Vista, definitely ask to have Hass and his team do the install.
5.0
last year When faced with the daunting task of determining what to do with the floors of the new house I purchased, I researched flooring companies online and West Coast flooring kept popping up. I worked with Woody in sales and he was awesome. Knows his products, very responsive, explained how the process works. When I committed to WCF, I told Woody that one of the reasons I chose them was because their installers also got awesome reviews. I specifically requested Haas, a name I read in many reviews. And Haas did not disappoint. He too knows his products and was very easy to work with even when the install hit some snags. I would definitely recommend WCF to anyone considering new flooring options, and ask for Woody in Sales and insist on Haas and his team for the install. I'm loving my new Coretec flooring!
5.0
last year We needed an 11' X 12' area rug which is an unusual size and bigger than most ready-made rugs. We went to West Coast Flooring and couldn't be happier with our rug or the service we received from them. Woody was great to work with and he took good care of us. We brought home several of their large display carpet samples and made a final selection. Woody worked to give us a good price, sent the carpet out to have the edges surged, and arranged to have the rug delivered to our home. We would definitely go back to West Coast Flooring and work with Woody again.
5.0
last year One of the more stressful items to address when buying a home is "what do we do with the floors?!". Chances are, whatever exists is not compatible with your style, and this was definitely the case with us. The house we bought had 3 different types of flooring; tile, carpet and glue down laminate and it ALL had to go! We had visited another flooring store a few days before coming to West Coast, and it left us with a very uneasy feeling. As soon as we walked through the doors at West Coast, we were greeted by Alfonso. We had some questions, and he was very honest with us as to what would be a good fit not only for our budget but also had the durability we needed. It was a pleasure dealing with the WC team starting with Alfonso, through scheduling and installation. We had a small issue with some damage on a small part of the floor after installation, and they promptly came out to fix it. We still have some more rooms to finish when our budget allows, and we will not hesitate to use them again!
3.0
last year Their Solana Beach location wasn't very helpful so I had to drive to Vista. Had an excellent experience with their saleswoman on the floor and would use her however due the the constraints of our project we went with another company
5.0
last year We will recommend West Coast Flooring to our friends and family. This was our first time getting new flooring and the largest upgrade we’ve made to our home so needless to say we were very cautious, inquisitive and well, green. The salesperson, CJ was very helpful and friendly which is so key to…
5.0
last year This customer did not leave a comment.
5.0
last year This is the third time we worked with West Coast Flooring, and they are always great! Woody, our sales person, is a really nice guy and always easy to get a hold of. We wanted to move ahead quickly, and were able to get through the whole process, measuring, quote, ordering material and installation within two weeks! Our installer was Haas. He does outstanding work, is a good communicator and got the job done very quickly. We are very happy with the results and would use them again in the fut.
5.0
last year My wife and I had been looking for hardwood flooring my quite some time and we had been to all the local stores and outlets. West Coast Flooring was able to install a quality hardwood floor in our home that fit within our budget. John Wood, Woody, was extremely helpful. He was very knowledgeable about the products and the installation process. Woody stayed in contact throughout the entire process and ensured we were completely satisfied with our new floor. Haas and his team were our installers. They were professional in every way. Haas was prompt, courteous and his work was outstanding. Highly recommend Hass and his team for your floor install. We couldn't be happier with the final product. Jon and Norma
5.0
last year Woody was awesome! Helped us choose a carpet to meet our needs, answered all questions promptly, corrected an error quickly and professionally, and assigned two great installers to the job. We love the carpet (Shaw Titanium) and it looks and feels great.
5.0
last year West Coast Flooring equals good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great! Jodi and Raymond
5.0
last year West Coast Flooring are simply good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great!
5.0
last year The best thing about West Coast Flooring is their installer Haas. He and his guys are outstanding. The floors are beautiful. He communicated throughou the process and his work is meticulous. The stairs are awesome!! It's an old house and he smoothly adjusted and corrected fro every weird problem that arose. Thank you - love our floors.
5.0
last year Charlynn was knowledgeable, helpful and professional! Loved their wood plank look vinyl flooring. Beautiful!
5.0
last year I became familiar with West Coast Flooring through Costco. Decided when it was time to upgrade the carpet in my home I wanted something that would really stand the test of of time so that I wouldn't regret my purchase or have to worry about replacing it for decades to come. I was right to assume that Costco would only do business with the best vendors/companies. After shopping around at multiple other stores/places, I just came back to West Coast - it was no contest. From start to finish I have been in great hands with West Coast and that's mainly because of their awesome team. Although I've interacted with other people, Nicole has been my point person from start to finish. She is always responsive to calls, texts or emails and she always made herself available to me - even when it meant more than one house call. Nicole was always straight forward and thorough which I really appreciated. She's not your typical salesperson and I truly mean that as a compliment. To drive the point home, I'm writing this review 1.5 years after carpet installation. That's how happy I am with my carpet and the experience. My Mom actually plans to get the same carpet installed in her home. Would definitely come back to them for future flooring needs!
5.0
last year We just had wood laminate flooring done throughout our house and it looks great! Our salesman, John Wood "Woody" was recommended by our neighbors who had also gotten flooring from him. He was very knowledgeable and helpful. And I was amazed by the installation job!! Hass Al (and his assistant) were quick and efficient. They removed the old carpet, put down the flooring and removed all the trash in less than 8 hours. I would highly recommend them!
5.0
last year We had Woody out to our home to take measurements for an accurate estimate for all the materials needed to do the job. He had some excellent suggestions and the insight that changed our minds for his attention to detail that I would have overlooked and again the way his attention to detail of what looked good was exactly as he said, definitely so pleased with the expert installation from Rudy and his crew were exceptional and all their crews attention to detail of what they were doing was fabulous. On another note we had Todd Richards tile installation around our fireplace done with such meticulous detail and turned out so awesome. Todd Richards crew does all the installation of tile for West Coast Flooring Center. The complement of the waterproof planking, the Italian porcelain tile, and all the baseboards, and planking trim were all installed at a very reasonable price and all the installation crew were completely finished within 4 days including the cleanup. We highly recommend West Coast Flooring Center and Woody was such an asset to providing us with all the meticulous detailed information we needed to make a great decision. Thanks for such a wonderful job, Karl and Lori Goethel
5.0
last year I had a wonderful experience with this company, Peter was extremely knowledgeable and helpful with my original selection. The installation was great, we ran into a couple of issues, Hass thinks very quickly on his feet and the entire process was painless. Would highly recommend this business.
5.0
last year We just had luxury vinyl planks installed in our entire downstairs... about 2300 square feet. Our experience with West Coast Flooring from the selection of the flooring to the installation was fabulous. Alfonso was our sales person who helped with our choice of flooring and Hass was the lead installer. They were both phenomenal and so helpful! Hass finished the job in six days (demo of tile, wood, and carpet), installation of the flooring, and we added on baseboards at the last minute which he and Tyler installed beautifully! Hass was always on time and worked so hard! I highly recommend this company and will definitely use them again when I do the flooring upstairs! Thank you, Alfonso and Hass! Love my new floors!
5.0
last year Thank you Shane and Woody for your very professional service. My guestroom flooring came out perfectly and I love it!! The installers did a beautiful job with the flooring and baseboards. I will definitely recommend you to my friends and family.
5.0
last year West Coast Flooring in Vista was very good to work with on our tile project in December. My wife had been looking for awhile in the local tile businesses and online for the right style & color of tile to use for our kitchen backsplash. She couldn't find exactly what she was looking for. Then she visited West Coast Flooring on a Saturday, she found many choices but needed to bring them home to actually see what looked best by popular vote! We chose the perfect one and had it measured & ordered with John. The installers were awesome and did a great job. John measured perfectly and there was exactly enough tile for the area. It took a couple days to install because of the intricate cutting around the window and cabinets and it came out absolutely perfect! We would highly recommend West Coast Flooring. It was a great experience and we were very happy! Thank you for all your help John.
5.0
last year Haas and his two assistants installed our floors. They were prompt, professional, helpful and easy going. Despite rain, uneven floors, a huge loft bed that needed to be moved, and our barking dog they got the work done perfectly and so timely! We were so impressed! We are so happy with our beautiful new floors! Loved our experience with West Coast Flooring!
4.0
last year Good selection. Friendly and helpful.
5.0
last year Great experience working with West Coast Flooring in Vista. Irene Navarro was wonderful and so accommodating. She helped with flooring selection as well as in home measurements and advice. Could not have asked for more. The installation crew was professional, fast, and top notch. Highly recommend West Coast Flooring!!!
5.0
last year We recently purchased flooring for our entire home from West Coast Flooring Center in Vista. The experience, from beginning to end, was easy and smooth. Irene Navarro was wonderful to work with and her help with product selection was invaluable. The installation crews from West Coast were professional, fast, and did quality work. I highly recommend West Coast for your flooring needs!!
5.0
last year Hass from West Coast Flooring in Vista and his helper Kareim did our floors, luxory vinyl. They were the installers, can't say enough good things about them. They were polite and nice going out of their way to be helpful. Very happy with them and West Coast Flooring. Would not hesitate to use them again.
5.0
last year Overall, I highly recommend this place if you need flooring. We needed new flooring for a bathroom renovation we were doing. Woody clearly explained to us the different types of flooring and what was recommended for bathroom. We were able to take a few samples home so we could see what would work best in our space. The entire process was smooth, from getting a quote to installation. Great prices and great customer service! Stop here first for flooring.
5.0
last year We needed to find a wood flooring for our living room that matched our kitchen, West Coast was extremely helpful and professional throughout the process. The order wood samples from all over in order to find the perfect match.
5.0
last year Juan and his team from West Coast Flooring just installed 2000 sq/ft of carpet and did a great job, they were on time every day and took very good care of our house, NO damage to baseboards/walls....Etc. I maybe one of their most pickiest customers and for me to give a 5 Star rating is saying something. Everything from Sales to Installation was great. Thanks Again, Cecil N.
5.0
last year I worked with CJ at West Coast Flooring to get wood floor put down in the living area of my home, and tile for the master bath. She helped me pick out both, and then set up the install. The tile guys were there exactly on time and did the work quickly and professionally. They even suggested a changed in layout that was just on the money. The wood floor installers were there spot on, and again, did the job efficiently and professionally. They also suggested a bit of a modification to the layout that was superb. Overall an awesome job. Well done!!
5.0
last year Hoss: I really appreciated that he worked around my schedule. He did a very good job installing the floor and worked expeditiously until it was done.
5.0
last year Hass and his helper did an amazing job installing our water proof laminate flooring! They were on time, personable, installation was perfect, and they cleaned up after there work was complete. I would highly recommend West Coast Flooring. I have to add, ask for "Woody" our sales person. Outstanding!! Thank you! Carla and Dan
5.0
last year Hass and his crew did a fantastic job on the flooring in my house. They were time efficient and finished in just a few days. They were friendly and communicated very well with the progress. The floors look amazing and I would definitely would recommend Hass. Thank you for everything!
5.0
last year Very nice store with lots of great materials. Woody is very knowledgeable about products as well as helpful & kind. Great place!
5.0
last year We've used West Coast Flooring twice for tile floors and now vinyl plank floors. Woody and staff were absolutely wonderful to work with and made the process easy. We went in with one idea in mind and Woody made some great suggestions that ultimately took us in a completely different direction that we're so pleased with. Can't say thank you enough to Woody and the staff of West Coast Flooring.
5.0
last year Our experience started when the sales manager John "Woody" Wood greeted us at the door. We had our minds made up on porcelain tile and were just trying to find a specific look. Woody let us describe our needs and then suggested we check out a product called Core Tek. My wife had no interest and in fact started walking back towards the tile. Despite her initial reaction Woody remained patient and eventually convinced her to check it out. He spent a great deal of time explaining the product, pricing, and options and in the end it was what we selected. The installers at West Coast were efficient and professional. They had the kitchen, living room, bathroom, staircase, hallway and new baseboard done in two days with no issues at all. When compared to the tile the price was very reasonable and the product looks great! It is the first thing people notice when entering our home. We couldn't be more pleased with the professionalism, service and attention to detail starting with Woody when we entered the store. Thanks for making our house feel like a home again.
5.0
last year Great service, and best pricing in town! Woody was so helpful and easy to work with.
5.0
last year We were referred to Nicole and are so happy we were. She is great with design and color. She helped us find the perfect product for our active home. It is overwhelming to walk into a showroom but she narrowed it down to just a few choices quickly. Great prices too!
5.0
last year I just had West Coast Flooring do a major flooring job in my house and I could not be more pleased! I had the best installer for my floors, Hass! He did my entire downstairs from demo to install in 2 days and the job he did was amazing and professional. I also replaced the carpet on my stairs and Juan did a great, professional job as well. I have nothing but positive praise for all of the employees I dealt with from beginning to end at West Coast Flooring. I would HIGHLY recommend them for any flooring needs. They were on time, communicated frequently and any questions that arose were handled immediately. Thank you everyone from West Coast Flooring, I love my floors and stairs!
5.0
last year This customer did not leave a comment.
5.0
last year Excellent store with a great selection. I have been a customer for the last 15 years. Would highly recommend.
5.0
last year We decided to go with West Coast Flooring to install our new hardwood floors. They had a great product selection, very responsive customer service, and installers that did the job right. All at a great price too...give them a call!
5.0
last year We replaced all of the flooring in our house. We had a neighbor who was very happy with Shane from West Coast Flooring, and recommended him. We had looked at several other companies, and Shane came in with a very competitive price. We decided to go with them, and have been extremely happy. There was solid communication throughout the process, and the installation team was run by Zack. He and his team were extremely professional throughout the process. They took the time with us to ensure that we were happy with the outcome (which we were). I was very impressed by the workmanship, as well as how well the cleaned up everything at the end of the project. Everything was completed on budget and ahead of schedule.
5.0
2 years ago Shane was the best - very helpful and knowledgeable about the products. We are very picky, and were looking for great quality carpet for most of our house. Shane patiently helped us narrow down what were looking for. After ordering, he consistently kept us up to date on the status of our order and worked with us on getting the deposit and payment in even while we were out of town. Because Shane was great at communicating with us, we could anticipate when our order was coming in and schedule convenient installation dates. Our project required two separate installations, and both went smoothly. The second installation was a big one, and took two days. The installers came on time and worked hard for two full days until the job was finished. Shane went out his way to call us during the second install to check in and make sure things were going fine. We love our carpet and highly recommend West Coast Flooring, especially Shane!
4.0
2 years ago I bought flooring through the Costco program. My initial experience wasn't spectacular as far as communication goes. Costco Carmel mountain contracts with West Coast Flooring. After some back and forth, the owner called to talk to me. The only problem I had was with their scheduler, Alex. She didn't get back to me in a timely manner, nor did she pass on the information about our base board mounding. HOWEVER, once the owner contacted me, things went okay. There was still a glitch with timing, but the install went great. A supervisor was part of the install crew, and he was careful to ask if I was happy with everything. There was one spot I was concerned about, and it was fixed immediately. The carpet and vinyl flooring look amazing! I'm so happy everything was done to my expectations. Although we had a tough beginning, the final product was great.
5.0
2 years ago Shane at West Coast Flooring was beyond helpful. He was very knowledgeable about the product and helped me pick out a fantastic new floor for my home. He helped educate me on the best way to install my floor as well as providing me with a number of different options and prices. Being from out of town and trying to work on a rental property across the country is tough - but Shane made it easy! We compared vs. some other providers and found them to have the best value overall. The whole process from start to finish was amazing (and quick) and we certainly couldn't have done it without you Shane! Thank you!
5.0
2 years ago We worked with Woody in the selection of our new floors and he was extremely knowledgeable and helpful. We found what we liked for a very good price and were scheduled to install in mid-October. Then the worst possible thing happened; we fell out of escrow and lost the house. I explained the situation to Woody and he was very sympathetic. He worked with the supplier and the owner and was able to get the material returned with just charging us shipping cost. This is the kind of company with who I do business. When I get my new home they will be first vendor on my list. I'm grateful to give them high marks for their customer focused attitude.
5.0
2 years ago We are very happy with our new flooring. Dawn came to our home to help us figure out what to get. We did a few rooms first, and just finished a few more rooms. Both installs went great. Thank you Dawn/West Coast Flooring.
5.0
2 years ago I love my new floor! CJ was a great help in picking out the material! The installers were on point and really took the time to make everything perfect. The installers were happy hard working and very clean. My tile is just amazing!
2 years ago Enjoy your new floors!
5.0
2 years ago I was referred by friends who raved about Woody, the manager, and this establishment. I had been using Tri-City Carpets in Vista, but no more. West Coast is excellent. Woody is utmost professional, honest and just a great guy. I had luxury vinyl planks (laminate wood flooring) installed , and they did an amazing job. I highly recommend West Coast Flooring. Update. I used Woody again for another job. Everything from start to finish was a 10-Star performance. Thank you Woody!
7 months ago We appreciate the opportunity to earn your continued business. We are happy to hear your love your new Luxury Vinyl Flooring, enjoy!
5.0
2 years ago This is my second time using Woody at West Coast. This most recent job was for laminate woof flooring. Everything from start to finish deserves 10 stars. Woody, the salesman, is top-notch. The installer was excellent. I cannot recommend them more.
5.0
2 years ago These guys did a great job. We had them install travertine in 2 rooms and composite wood in another area of the house. They are reasonable and they did exactly what they said they would do on time and for the price agreed upon. Our floors look great.
5.0
2 years ago Great service. Quality products. Love my new carpet and wood floors. Woody the sales manager was very helpful. Defiantly going back to get my kitchen done.
5.0
2 years ago Thanks to Woody and the team at West Coast Flooring, we were able to install quality custom floors in our new home within our budget. They were able to schedule installation immediately upon our close of escrow, working with us and around painting and electrical upgrades to finish on time.
5.0
2 years ago Woody and the installation crew are superb, highly recommend them !
5.0
2 years ago We are both extremely satisfied with West Coast Flooring ! In particular Woody was responsive, competitive and a pleasure to deal with. The installation crew did a superb job, every aspect was neat and tidy. They repaired damaged wood caused by ice maker/water dispenser leaks. That job was beyond tedious but they kept after it until it was perfect, very professional! The crew were a pleasure to deal with !
5.0
2 years ago I used West Coast Flooring for all of my flooring needs after a flood, including tile, wood flooring, and carpet. I was overwhelmed with the choices, but Irene made it easy to select the appropriate flooring to fit my vision for the house and also my budget. She was was extremely pleasant and professional! The installers were also all very professional and my flooring is BEAUTIFUL!! I couldn't be happier with the results. I would highly recommend Irene, John, and the entire staff at West Coast Flooring! Great company and great people.
5.0
2 years ago Went to West Coast flooring and received the best possible service from CJ! She really went out of her way to find us the best possible deal, and her commitment to the customer was apparent from the moment we walked in the door. She is great!
1.0
2 years ago I have tried and tried and not gotten anywhere. We purchased a lot of new carpet for the whole house. The salesman was friendly, and knew his stuff. Everything was great until installation. There are so many things I don't even know where to begin. First the installers show up late, and worked until 9 PM. Our 5 year old couldn't go to bed because the house was still a mess. One of the installers rode a bike - not a motorcycle, a bicycle. The lead installer was, well, rude. Not in an overt way- but when we pointed things out or asked question he sat there stone faced. No response, not even a facial tic. You would think he didn't speak English- but he does very well. The next morning. Found staples EVERYWHERE - all over the carpet. Just what I wanted our barefoot daughter to play with. We found giant seams, and lifted carpet in more than one location. To add insult, our walls were way banged up and scratched. After 4 phone calls- and some yelling- I get a call back 36 hours later. I told them don't send same installer out. Who comes out- you guessed it- the same lead installer. I try talking to him- same empty response. I ask him to leave. They send someone else out to fix the problem a week later. Fast forward a year- more carpet lifting up. Emailed sales rep and customer service rep 24 hours ago. No response.
2 years ago I am glad that we were able to resolve all of your issues. It is always our policy to respond to customer serivce concerns within 48 hours, I apologize that we took 36 hours to get back to you but as a small family business we do our best to respond within 48 hours. I am glad that we were able to come out to take care of your concerns and we hope that you are enjoying your flooring. Please let us know if there is anything else that we can help with. Thank you for your feedback.
5.0
2 years ago My wife and I recently decided to have new flooring installed in our home, almost 1800 sq. ft. We had no idea what we wanted to do and hadn't even decided on a style or color. With a limited budget, we really needed help understanding flooring options and installation costs. After visiting a couple of other local places, we stopped in at West Coast Flooring and met with sales manager, John "Woody" Wood. Woody was very friendly and personable and took the time to answer all of our questions. His knowledge of the various materials and installation costs was extremely helpful and he understood our budget concerns as well. Woody showed us every type of material and provided us with honest opinions on pricing, installation and maintenance. We eventually selected the "CoreTec" brand of vinyl flooring in the style "Blackstone Oak", a beautiful simulated wood that is textured and waterproof and installed in alternating planks of beige, brown and grey. We scheduled a date and time for an estimate and then proceeded to schedule the installation. Woody explained up front that this type of vinyl flooring required an installation team that specialized in "floating" interlocking floors and gave us an estimated completion of approx. 2 weeks (10-12 working days). In preparation, we moved most of our furniture pieces to the garage and boxed up fragile items. The installation team arrived as scheduled, delivered all the material and went right to work. Zack and his team of installers were all really good people, friendly, accommodating, detailed-oriented and always took the time to explain each part of the installation process. The team were careful when moving larger furniture and took the time to cover large pieces with plastic tarp, including cabinets, to avoid accumulating dust during the demolition. I personally watched as the crew worked some very long, hard days, tearing out the old carpet, demolishing kitchen and bathroom tile, all while doing their best to keep our house as clean as possible and removing old material waste at the end of each day. I was impressed as they prepared the house for the installation, "floating" large areas of the cement slab that needed leveling, sealing small cracks, checking plumbing to eliminate any possibility of leaks as appliances were relocated and removing old 2" base board molding. Once the actual installation began, they worked at a very solid pace and the progress could easily be seen when I stopped by the house at the end of each day. Not having any previous experience with home remodeling, this project was far more involved than I ever anticipated. All things considered, we encountered only two relatively minor obstacles that slowed progress and delayed the completion by only a few extra days. The crew recommended that I replace two older toilet connections to avoid any risk of water leaks (something that should have been done long ago) and also, the work on our previously-carpeted staircase required much more effort than any of us had anticipated. The plumbing was an easy fix, but the rounded staircase required a level of detail that only someone with Zack's experience could handle. Allowing for a few extra days of finishing work was a very small price to pay for the professional work that Zack, himself, performed. The detail work on the staircase must be seen to be fully appreciated and the new 4" baseboard throughout the house is yet another example of the impressive level of detail that Zack and his team are capable of. Throughout this entire process, Woody and Zack were both always available by phone/text to answer any questions. My wife and I are extremely pleased with our new floors and continue to receive compliments from everyone who visits. The look of the new flooring is both rustic and yet very modern. Thanks to Woody for sharing his knowledge and expertise, we couldn't have done it without his help. My wife and I will be returning to West Coast Flooring Center again soon to select some new living room and bedroom carpet. And, last but not least, a VERY special thanks to Zack and his installation crew for their outstanding work on the new flooring, very impressive. Highly recommended. Keep up the great work!
1.0
2 years ago DO NOT USE WEST COAST FLOORING. Worst experience I have had. From first dealing with a snotty older women who acted like I inconvenienced her. I really should have walked away then! Next SHANE, the MANAGER, who forgot our appointment to measure for carpets, tile and laminate repair. After leaving multiple voice messages and calling the store constantly about dates the work was to be done , NO response! I was about to spend around $5000 on them. I mean WTF, do they not want my money?If you want to be very frustrated and spend a lot of time trying to hunt them down then use them. I'm surprised they are still in business !! Horrible customer service!I have to give Alphonso some credit though, he tried to help but ordering and scheduling was Shane's responsibility.
2 years ago We are sorry about your experience in our store, we have been in business for over 25 years and we strive to provide the best customer service. We always want everyone's business and we are sorry that you felt that no one took care of you. We appreciate your feedback as we always want to improve for our customers.
5.0
3 years ago Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
5.0
3 years ago Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
1.0
3 years ago My first post (removed by Yelp because it was too brief) had two words - Caveat Emptor. This aptly describes my experience with West Coast Flooring. Caveat emptor is defined as, "the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made." I would add that subsequent to payment, things went downhill faster and more furiously! This experience was beyond disappointment; I found the staff to be curt, at best, and neglectful overall. The installation team was a breath of fresh air after dealing with the administrative staff; however, I do have an area of my entryway that is very squeaky. That said, I'll deal with it on my own so as to avoid having contact with this company again.
2 years ago As always we appreciate feedback so that we can improve, our flooring Customer Service is our TOP priority! We are sorry for your experience and we strive to be the best flooring company we can be, which is why we have been in business for over 25 years. Due to the non response and no name on this account we are unable to reach out to you to help you with your concerns but should you want to allow us to fix your entry way we would be happy to help. We want all of our customers to love their flooring purchase! Again I am sorry for the experience that you had and we hope to make it right in the future for you.
1.0
3 years ago SO bummed with their service! We ha