WEST COAST FLOORING CENTER
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
West Coast Flooring Center
138 S Solana Hills Dr, Solana Beach, CA 92075-2003
858-876-6334
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Gayle M.
4 years ago
West Coast Flooring just completed installing new flooring throughout our home and did a excellent job. The job was started and finished on time. The two men that installed the porcelain tile in all three of our bathrooms arrived on time, worked diligently, and did a wonderful job. Next came the luxury vinyl planking that was installed throughout the rest of the house. Zack, the foreman, personally came out to discuss and plan the demolition and installation with us. He was clearly very knowledgeable and considerate of our requests. Zack also came out during the installation to make sure all was going well. Zack's crew, David, Pantera and Pablo, were just magnificent. They were prompt, courteous, skilled, hard working, and did their very best to minimize our inconvenience. As a result of all of the people at West Coast, we ended up with exactly what we wanted to achieve and are very happy customers. We highly recommend West Coast Flooring. Thank you for a job well done.
5.0
Jen O.
4 years ago
Alex was so helpful and helped us find the perfect flooring option for us! She was thorough and even came in to meet us on her day off. Hass and his team of installers were amazing! So polite and hard working, they moved fast but carefully. The floors look great. We are thrilled with the job Hass did.
4.0
chris p.
4 years ago
Anonymous
4 years ago
Just wanted to follow up to get feedback on your most recent review as there was nothing attached and we do not see your purchase in our database? Thank you
5.0
Marlin P.
4 years ago
Super fast installation. Room looks fresh and new. Woody has the best customer service. I will definitely use them again.
Anonymous
4 years ago
Thank you for the feedback and we are happy to hear that you had great customer service!
5.0
Ana P.
4 years ago
I was pleasantly surprised to experience the ultimate customer service experience working with Alex at the Vista West Coast flooring center. Not only she was resourceful showing me the inventory they had via FaceTime first and then staying until after 8:00 pm so i Can see it in person and to finalize the sale.thanks to her my project is going to start on time and I can go on my trip knowing everything is taken care of. Thanks Alex for providing a great shopping experience and for going the extra mile for me!!!
Anonymous
4 years ago
We are so happy we were able to help you out with your flooring project. I am glad to hear you enjoyed your experience with Alex and we strive to go above and beyond for our customers! Love that using FaceTime helped make your purchase run smooth and quick!
5.0
Leigh G.
4 years ago
Alex at West Coast Flooring made it easy for us to select flooring for our home. She has a very good sense for color and materials and was able to quickly direct us to the appropriate flooring type for our needs (matching our style and need for durability). The porcelain tile is beautiful and was very cost effective (especially since we installed about 1200 sq. ft.). Alex also made sure the tile was held for us until we needed it. I highly recommend West Coast Flooring based on our positive experience.
Anonymous
4 years ago
Thank you for the great photos and for sharing them so everyone can see! We are so happy to hear you had a great experience and we appreciate the high recommendation!!
5.0
Steve D.
4 years ago
We decided to upgrade the flooring on our entire downstairs area after a flood ruined a portion of our wood flooring. After going through numerous quotes we ended up selecting West Coast Flooring, Vista, for our project. Not only did they have the product we liked best, but they were also one of the lowest bidders. Our experience at the store and working with Woody was great. No pressure. Very professional, and the quoting process was clear and detailed. The icing on the cake was the fact that the installers (David, Punter, and Zack) did a GREAT job (and this is such an important part of the overall project). The guys were courteous, did excellent work - including a challenging stair section - and cleaned up daily before they left the site. Really appreciated the entire experience and will definitely go back to West Coast Flooring for any future flooring needs. Thanks Woody and the entire WCF team!
Anonymous
4 years ago
Thank you for the wonderful feedback and we love the photos you posted of your stairs! Thanks for sharing them with us! We appreciate you choosing us and hope to help you in the future for any of your flooring or kitchen & Bath upgrades!
5.0
Hannah G.
4 years ago
Just finished a flooring and kitchen back splash remodel. Alex Gomez was amazing expediting and coordinating the job. She and the installers were extremely professional. I highly recommend West Coast Flooring! Andrew Glasser
Anonymous
4 years ago
Thank you for shopping local with us and we are very thankful for the high recommendation!
5.0
Pia L.
4 years ago
This is the second time we chose West Coast Flooring due to the excellent customer service, professionalism and high quality work starting with Woody from sales, Erica in scheduling and Hass who installed the floors with his team. Everyone was very accommodating and did a fantastic job! Just make sure to cover EVERYTHING before they install flooring inside your home because we didn’t do so and the dust was EVERYWHERE! But again great customer service from start to finish. We highly recommend West Coast Flooring!
Anonymous
4 years ago
We we can’t thank you enough for coming back and being a repeat customer. We truly appreciate and value customers like you. Thank you and we hope to help you again in the future!
5.0
Astrid S.
4 years ago
This is the third time that we are buying our wood floors from West Coast flooring in Vista. They are amazing, especially Woody (John). He went out of his way to get us some more wood from a line that was already discontinued. Their customer service is amazing. We were also very pleased with the quality of the install. We will always go back to them when we are ready to tackle the next project.
Anonymous
4 years ago
Well, thank you so much for all of your repeat business. We appreciate your support to shop with us for your flooring needs. Hope to see you again soon for your next home improvement project!
5.0
I C.
4 years ago
This is our go to store for all our flooring needs .Woody has always help us he is very knowledgeable & professional as well as friendly as are all their Staff. Great prices and excellent quality products. Would recommend all my family and friends to them. Great Job Woody we love our new Vinyl flooring.👍😊
Anonymous
4 years ago
We are happy to be your go to flooring store! Thank you for choosing West Coast Flooring!
5.0
Alex M.
4 years ago
Love working with Woody. Always so helpful. They have a great selection of products. We have gone back twice.
Anonymous
4 years ago
Thank you for your repeat business, we appreciate customers like you!
5.0
John R.
4 years ago
We purchased a house and needed to replace all the flooring which we were pretty nervous about. I stopped in at the Vista location and spoke with Woody about the project. He is a wealth of knowledge on the various types of flooring and what would be appropriate for our situation. He answered my many, many questions and I left confident that I had found the guys to do the work. He came out and measured and assessed the old flooring (ceramic tile/horrible carpet) and prepped us for what may or may not happen once they took up the old floor. He gave us a quote that he was open to discussing and made some adjustments to where we were happy with it. The install team, led by Hass, were prompt and very professional. Unfortunately once the old tile was removed, our slab needed a little bit of corrective work to give the LVP a good foundation. Hass showed us where the problems were and gave us a couple of options for rectifying it. Hass texted me pictures of progress and gave me regular updates and his team did a great job on the installation. We really appreciate how easy everyone at the Vista branch of West Coast Flooring made replacing all our floors and have no hesitation in recommending them to anyone who asks. Thanks!
Anonymous
4 years ago
Thank you for the wonderful and detailed review! We are so happy that you had a great experience from start to finish with our team in Vista. We very much appreciate the recommendation, thank you for that!
5.0
Heather F.
4 years ago
Above and beyond when it comes to selection, price/value, customer service! They care about the customer and ensure you get exactly what you are looking for. We worked with Woody and couldn't be happier.
5.0
Heather F.
4 years ago
WOW! We had a wonderful experience with West Coast Flooring in Vista. We worked with Woody - who was exceptional throughout the entire process. From direction in selecting the right flooring for our family (this store has a ton of beautiful options!), to getting us the best price and finally ensuring we got our flooring when we needed it, he exceeded our expectations. He was a true partner and cared about getting us the best flooring for our new home. It's rare to find someone - and a company - that goes above and beyond for the customer and I can honestly say that is exactly what we experienced with Woody + WCF. Will never go anywhere else!
5.0
Noinne J.
4 years ago
Flooring installer Alex is exceptional. The most competent hardest working Tradesmen I have ever had doing work at my home. In addition to his competency he is a very kind person Accommodating my request to modify his installation plan so I could have access to put an Ill cat in a bedroom. Alex accomplished more by himself in one day than a crew of six men could have. The job is halfway done and it is gorgeous so far the flooring is beautiful and Alex's install is amazing. Needless to say Alex far exceeded my expectations I'm thrilled with the results
5.0
Chris K.
4 years ago
We purchased wood flooring from West Coast a couple years ago for our rental house and worked with CJ to find the product that matched the existing floor. We were finally ready to have it installed and went back to CJ and she came out and measured the rooms and the installers started installing it yesterday. The product is a perfect match and the installers have done an excellent job tying in the new with the old. Thank you West Coast for making this project easy.
Anonymous
4 years ago
Thank you for choosing us again to help you with your flooring needs!
1.0
Jonathan M.
4 years ago
Had these guys carpet my entire house a few years ago. First: They tried to put in two different types of carpet, the good stuff I paid for downstairs and cheaper carpet upstairs. I called them on their BS and after taking to samples from the rolls the installers were using, showed them to their GM; who initially put up a fight, but then conceded and replaced the cheap carpet. Second: A couple years into having the carpet, it began to discolor from a grey to a pink. This was in all traffic areas, like the grey had just rubbed off. They came out and told me it was from pet urine (I don’t have any pets) and denied my warranty claim. They then told me they would try a warranty claim through the manufacturer, after two months of hounding them, I finally got an answer; no warranty. Fast forward to this week: I just replaced all the carpet and as I was removing the carpet, I found that one bedroom never had the pad replaced (I paid for the memory foam). This place may have changed locations and got a new google review page, but if the management is the same as it was years ago; be very careful and watch your installers!
Anonymous
4 years ago
Hi Jonathan, We place high value on great customer service at West Coast Flooring and do not like to see our customers disappointed. The only customer I see with your last name was from 2008, is it possible that this review you are leaving is from 11 years ago? If it is, we are very sorry to hear that you did not feel you had a good experience back in 2008 and we wish we could of had the opportunity to help you with your flooring concerns. Unfortunately we do not have control over manufacturer warranties if it was not covered, we do our best to help make things right for our customers. Again, we are very sorry to hear that you didn't have a good experience and we appreciate your feedback for our future improvement.
5.0
Chris K.
4 years ago
We purchased wood flooring from West Coast a couple years ago for our rental house and worked with CJ to find the product that matched the existing floor. We were finally ready to have it installed and went back to CJ and she came out and measured the rooms and the installers started installing it yesterday. The product is a perfect match and the installers have done an excellent job tying in the new with the old. Thank you West Coast for making this project easy.
5.0
Kim R.
4 years ago
The process to get new floors installed by West Coast Flooring Center was so easy. Woody and the rest of the staff are knowledgeable. Took samples home, decided on flooring and scheduled a quote. Woody was on time and was thorough and explained the whole process. The quote was easy to read and was extremely competitive. I had three quotes by other businesses and by far, West Coast Flooring was the best pricing. The installer foreman Zack was fabulous. He is the stair master! He gave good advice every step of the way during the installation process. He explained what needed to be done and his assistant Alvin was there every day with a smile and started work right away. Both were consistently kind, patient with my questions, hard-working and extremely professional. Sincerely, K. R. Escondido CA
Anonymous
4 years ago
Thank you for the wonderful feedback, we are happy to hear you enjoyed the entire process from start to finish! Enjoy your new floors!
5.0
Kim R.
4 years ago
The process to get new floors installed by West Coast Flooring Center was so easy. Woody and the rest of the staff are knowledgeable. I took samples home, decided on flooring and scheduled a quote. Woody was on time and was thorough and explained the whole process. The quote was easy to read and was extremely competitive. I had three quotes by other businesses and by far, West Coast Flooring was the best pricing. They also have great interest free financing! Bonus! Ericka scheduled us and she was a delight and answered all my questions. The installer foreman Zack was fabulous. He is the stair master! He gave good advice every step of the way during the installation process. He explained what needed to be done and his assistant Alvin was there every day with a smile and started work right away. Both were consistently kind, patient with my questions, hard-working and extremely professional. Sincerely, K. R. Escondido CA
5.0
Lin C.
4 years ago
My husband went in to West Coast Flooring and was looking for a T molding that he was unable to find anywhere else. He was immediately helped John (Woody) Wood. He was very courteous and helpful. He went the extra mile and was able to locate a molding. Awesome customer service, will go back again for any flooring needs. Thanks John!!!!
Anonymous
4 years ago
I am glad we were able to help you out and would be happy to help you in the future with any flooring needs you may have!
5.0
Christine C.
4 years ago
I was so please with the professionalism and support received from Irene Navarro and her install crew with Ferris at West Coast Flooring. They made it painless and easy. I loved dealing with the same company from start to finish. At 1st I went to Floor & Decor, but they don't measure and install. Another vender does that part, but they don't pick up material so you have to get it delivered, but they only deliver curbside and won't carry to your patio. West Coast was the same price for the material and the install without the added delivery and headache. And ...they took the responsibility for it all the way they from start to finish. In addition, they followed up during the install and after to see how it was going to my satisfaction. They were awesome‼. I highly recommend Irene Navarro & her crew at West Coast Flooring for all flooring needs!
5.0
Patricia L.
4 years ago
I don’t normally write reviews, but I wanted to let people know about the great experience we had with the purchase and installation of our new hardwood floors using West Coast Flooring. My husband and I had about 900 sq. ft. of continuous flooring that involved multiple rooms. I received Woody’s name from a friend that worked with him multiple times and highly recommended him. Woody provided us with a fair price for the job and also worked with us to ensure that we had a timely installation of our floors. Our new floors were installed by Hass and his crew. A significant amount of leveling was required on our floors, which required an additional day to dry. Hass rearranged their schedule to allow for this extra drying time. Additionally, our hardwood had a special UV Oil finish on it, which made it very sensitive to blue tape. To ensure there was no damage to the floor, Hass and crew installed the floor using straps instead of tape. As they laid the hardwood, they did a great job of mixing the different board lengths to give our finished flooring more character. They also ensured that the hardwood was flush with adjacent tiles without the need of transitional molding, which was our preference. Each evening before they left, they made sure to clean the dust and residual glue off the floors, making our final cleanup so easy. Everyone we worked with at West Coast Flooring was professional, pleasant, conscientious and timely. West Coast Flooring was a big factor in the success of our remodel.
Anonymous
4 years ago
Wow what a fantastic review, thank you for taking the time to let us know about your experience. We can’t thank you enough for the wonderful feedback. Enjoy your new floors!
5.0
LINDA C.
4 years ago
I recently had the opportunity to contract with West Coast Flooring for a kitchen remodel, using their contractor Adam Devita for the remodel and also CJ for the cabinets. The work that Adam did was exceptional and he was on time for the project, was very detailed and the project plans came out exactly as he designed. CJ was very helpful with the cabinets and both of them worked together to help me with my dream kitchen. I am using them to do the floors in the living/dining room. Excellent team work......
Anonymous
4 years ago
We are so happy you enjoyed working with us for your dream kitchen, that your for the wonderful feedback and we look forward to continue working with you on completing your home!
5.0
Joyce R.
4 years ago
From start to finish and all through the process everyone did a great job! CJ was tireless in her efforts to help me get just what I was looking for and Ferris and the crew did a first rate installation. Looks great! Very pleased 😀
Anonymous
4 years ago
We are excited you loved you are very pleased with your experience at West Coast Flooring and our team will be happy to read what you wrote!
5.0
Doug B.
4 years ago
I needed some additional flooring for a home project to match flooring I had had installed many years ago. I checked with Woody at West Coast to see if he could get it. He did! Even though it was a discontinued line, he found it for us! Thanks Woody
Anonymous
4 years ago
Glad we were able to help find a matching product for you and thank you for your repeat business!
5.0
melissa c.
5 years ago
5.0
Carole B.
5 years ago
I am a picky pain in the neck! After a leak in my home forced me to shop for new flooring, I had no clue on where to go, let alone what to purchase. Not only did I go to the big box stores, I traipsed through many flooring outlets as well before finding West Coast Flooring in Vista. I was fortunate to have Alex help guide and educate me on picking the right type of flooring for my home and my pocketbook. It took WEEKS for me to make a decision (told you I'm picky) but she was right by my side the whole way. Plus, being there so often, I was able to get to know everyone else who works there pretty well. Haha. Seriously though, you cannot find a more knowledgeable, genuine, caring and patient salesperson than Alex. Knowing I'm a little hard to please, she suggested Hass and his crew as my installers. These guys were so much fun to be around all the while being professional and perfectionists in what they do. When I saw my floors installed for the first time, I think I either screamed with joy or cried or both. I am so happy with the end result. If you are in need of any type of flooring, please go see this team. Trust me, you will scream with joy too. P.S. Since we spent so much time together, Alex and I became friends and as soon as my home is restored and furniture moved back in, she's coming to dinner. Hopefully Hass as well!
Kelley K.
5 years ago
Thank you for the fantastic feedback about our team here in our showroom and our installation team. We strive to make our customers feel right at home here with us and we are so happy to hear that you had such a wonderful experience working with us. I am sure they will be happy to be invited to over to view the final look, thank you!
5.0
James R.
5 years ago
Great customer service from start to finish. We highly recommend West Coast Flooring!
Anonymous
4 years ago
Very much appreciate the feedback!
5.0
Linda S.
5 years ago
We just finished having our entire two story house (minus master bathroom and upstairs bathroom) get new luxury vinyl wood planks laid. It looks beautiful! We had a great experience from Woody, our salesperson, to Hass and his crew. After each day they left everything clean! I highly recommend using West Coast flooring to do your floors!!
Kelley K.
5 years ago
Thank you for sharing these beautiful photos, love the way the stairs turned out. We appreciate you taking the time to share with us and are so excited to hear that you had a great experience. Thank you for the high recommendations, we always appreciate that.
5.0
Linda S.
5 years ago
Great people! Top notch work! Woody was a great salesperson and Hass and his crew did fantastic work!!
5.0
monica n.
5 years ago
I have bought flooring several times through West Coast Flooring & the experience has been great. Several of my family members have bought floors also & we have all been satisfied with the quality & service. Woody is the best salesman. He doesn't pressure you or tell you what you should buy or not. The whole experience was very stress free.
5.0
Lucy W.
5 years ago
Although I went to several different flooring places, I received the most help at West Coast Flooring in Vista. Woody was really helpful at explaining the different options. He measured my place, answered all my questions and helped me get my order in. Whenever I emailed him with a question I heard back immediately. Alex is an amazing installer--working extremely efficiently and he helped me with some of the heavy furniture. I am very pleased with the results, so I am returning now to have two more rooms installed with the same vinyl planks.
5.0
Roger T.
5 years ago
I have used West Coast Flooring for the last 2 homes I’ve lived in. Woody and his staff are fantastic! They are super patient and asked all the right questions to make sure we got the perfect hardwood floors in our budget. Very friendly, can’t recommend them enough!!
Anonymous
5 years ago
Wow, thank you for the repeat business, we appreciate you giving us the opportunity to continue to work with you on your homes! We are happy to hear you got the perfect Hardwood Floors!
5.0
Lucia P.
5 years ago
Great to work with this team. Fair price for entire job and installers were fast and professional. Highly recommend
Anonymous
5 years ago
Thank you for the feedback, not only do we love hearing about our sales team but its always great to get wonderful feedback about the entire team including our installers. Thank you for the high recommendations as we strive to achieve this.
5.0
Robert L.
5 years ago
Super! Woody is great to work with a real upfront and honest.they sell the superior materials for the best price and always have your materials on time and correct.dont waste time driving around get to West coast flooring and get the best of everything the first time.ive bought here a few times and won't go anywhere else.-Robert L.
Anonymous
5 years ago
Thank you for being a repeat client of ours, we can’t thank you enough for choosing us for all of your flooring needs. Thanks for the fantastic review, see you again for your next flooring project
5.0
Traci M.
5 years ago
I couldn't be happier with my experience with West Coast Flooring and specifically with Woody. I'm a returning customer and worked with Woody 5 years ago when I had hardwood installed throughout my house. I recently had a flood and am having to replace it all. I was sad to learn that the flooring I had, was recently discontinued with a very limited amount left. Woody still had my order and was able find the exact amount of flooring I needed. I've worked with many companies as I'm doing this remodel and Woody is by far the most responsive and got me exactly what I was hoping for. I will continue to be a repeat customer with West Coast Flooring!!!
Anonymous
5 years ago
Thanks you for the great feedback and we are so happy to have repeat customers and appreciate the high remarks. Enjoy your flooring and we are glad we were able to help you out to find your exact floors!
5.0
Lindy W.
5 years ago
West Coast Flooring did such a professional job on my flooring from inception to installation.- A special shout out to Irene Navarro for her exceptional customer service and patience as I narrowed down my selection. And when a last minute work meeting was schedule I needed to attend, both Irene and Erica were here to meet the installers and walk through the layout when I couldn't be here. I love my new floors and really appreciate the excellent customer service West Coast Flooring provided.
5.0
cindy R.
5 years ago
Our experience with West Coast Flooring was superior. Alex was very instrumental in helping us find the floors that were perfect for our home. The flooring crew she set us up with (Hass and his crew) were incredible. They were so hard working, professional and intelligent in what they were hired to accomplish. We had all of our floors redone, and it was so great to have fellows in our home who we trusted fully and who had such good work ethics. They came on time everyday and worked harder than i have ever seen anyone work. They did SUCH an amazing job on our floors. They had very good energy throughout the project and did whatever they could to please our needs and to make the experience positive. I would recommend them with 100% certainty that they will do a perfect job for anyone they are hired to work for.
Anonymous
5 years ago
Thank you for the opportunity to do your flooring and we love hearing the high recommendation you have given us. Thank you for shopping local and we hope to help you again in the future.
5.0
Julie S.
5 years ago
Yes 5 stars believe it or not! We worked with Alex and she was very patient and really knows about the different flooring materials. Her manager Woody was also very helpful with some technical stuff. They were able to fit us in within 2 weeks and deliver what they promised. Alex told me she was going to send her best installer and she did. Hass and his team were excellent, they installed new flooring throughout my entire house. They were very friendly and professional, I would definitely feel safe leaving them in my house alone. The good thing is Hass is a perfectionist and he really makes sure the job is done right and the customer is happy before he leaves. You will be very happy with the customer service and professionalism at West Coast Floors and Hass and his team. Thank you Alex, Hass and the boys!
Kelley K.
5 years ago
Thank you for the wonderful review of our team here at west coast flooring. So happy to hear you had such a great experience with us and we look forward to helping you in the future with any of your flooring or kitchen and bath needs. We love the photos too, it looks great. Wow what a difference in the before and after!
3.0
Maria P.
5 years ago
Anonymous
5 years ago
Maria, we would love to find out more about your experience with us and how we could have better given you a 5 star experience. We don’t see that you have purchased from us? Could you be using the wrong company?
5.0
Natalie D.
5 years ago
Great place to buy any flooring needs. I am outfitting a new 1bd/1ba apartment so needed living room, bathroom, bedroom flooring as well as tile for the bathroom shower. Woody was excellent and helped get my order done. Even had a small issue with a tile I liked being discontinued but he was communicative and we resolved the issue in a timely manner. Highly recommend.
Anonymous
5 years ago
We appreciate the great review about your positive experience with your flooring installation in your apartment! Thank you for your high recommendation as we appreciate all referrals and we are happy to hear you enjoyed working with Woody and the West Coast Flooring team.
5.0
H.D.V D.
5 years ago
I can't tell you how happy I've been with West Coast Flooring. We had them install carpet at home in 2017. From the moment I walked into the show room I knew I was in the right place (after having been to 4 other flooring companies with terrible customer service). I was hooked! Now we are in a new home and they were the first place I went to for flooring. Alex is awesome. It's like five star service working with her. She's the Four Seasons of flooring. Very communicative and follows through with her word and is just on top of it at all times. And then there is Haas. The master installer! We had a timing issue and had to cancel on him last minute. We felt so bad and he didn't even seem annoyed. Then we had to rush and get flooring in to meet the needs of another sub contractor and he came on his day off (even though his family was visiting out of town) just to install floors so we could proceed with our remodel. I would highly recommend them to anyone wanting beautiful floors, great prices and five-star customer service. I will be bummed not to be working with them when my project is done!
Kelley K.
5 years ago
Thank you for the fantastic review, what great feedback and compliments regarding my sales team and my installation team. We are so happy that you love your beautiful floors and that you gave us 5 star customer service. We hope you will let all of your friends and family know to come see us!
4.0
diana z.
5 years ago
5.0
SoBe S.
5 years ago
Clean store, great selection, and very friendly staff. When you go in, ask for Woody. I was referred to him by a couple friends and couldn’t be happier. He is extremely knowledgeable and very helpful with all questions. I decided I was going to install myself and he even gave me advise when it comes to difficult sections.
Anonymous
5 years ago
Thanks for the great feedback! So happy we were able to guide you in a perfect direction for a DIY project!
5.0
Cristine C.
5 years ago
After calling over 10 different flooring companies and getting the runaround on bad quotes/mismeasurements(Lowe’s and Home Depot to name a few) I finally stumbled on CJ and her team over at West Coast Flooring!!! From the start the level of customer service and care from CJ was through the roof in making sure our homes got what it needed! Both CJ and Feras were critical in helping expedite our flooring measurements, identifying all the needed materials for the project to our liking, and getting our home scheduled on time to align with our NEW home closing schedule. Purchasing a foreclosed home can be an intimidating process especially coupled with repairs needed. This process was made easier knowing I had a quality team professionals handling our project. The best part is they truly cared!!! CJ thanks for what you do! You guys over at West Coast Flooring go above and beyond to help the military and we appreciate it!!! Also note worthy: this company is qualified to handle VA Rehabilitation Loan Projects!
Anonymous
5 years ago
We know you had some struggles before you met with us and we are so happy that you gave us the opportunity to earn your business. We are happy to hear the project went great and you had wonderful service from our entire team down to the completion of the installers. Hope to see you back soon!
5.0
Cristine C.
5 years ago
After calling over 10 different flooring companies and getting the runaround on bad quotes/mismeasurements(Lowe's and Home Depot to name a few) I finally stumbled on CJ and her team over at West Coast Flooring!!! From the start the level of customer service and care from CJ was through the roof in making sure our homes got what it needed! Both CJ and Feras were critical in helping expedite our flooring measurements, identifying all the needed materials for the project to our liking, and getting our home scheduled on time to align with our NEW home closing schedule. Purchasing a foreclosed home can be an intimidating process especially coupled with repairs needed. This process was made easier knowing I had a quality team professionals handling our project. The best part is they truly cared!!! CJ thanks for what you do! You guys over at West Coast Flooring go above and beyond to help the military and we appreciate it!!! Also note worthy: this company is qualified to handle VA Rehabilitation Loan Projects!
Kelley K.
5 years ago
We know you had some struggles before you met with us and we are so happy that you gave us the opportunity to earn your business. We are happy to hear the project went great and you had wonderful service from our entire team down to the completion of the installers. Hope to see you back soon!
5.0
Steve W.
5 years ago
We had 3 bedrooms, a hallway and bathroom done in wood. Woody the sales manager did a great job, and Hass from MMJ floor covering, who did the installation, was great. His crew was courteous, friendly, on time and cleaned up each day. The install is perfect. These guys are pros in every way.
Kelley K.
5 years ago
Business Owner
We strive for great customer service and it is wonderful to hear that you received the friendly and courteous service from start to finish. We are so happy that you love your new Hardwood floors and thank you for the great review! We appreciate being referred to as the pros in every way!
5.0
Jason B.
5 years ago
Just had 1,200 square feet of LVP installed and they did an awesome job! They pulled the carpet, did some leveling and installed it quickly the right way. They stuck to the schedule, were on time and did a nice job cleaning at the end. I will definitely use them again
Kelley K.
5 years ago
Thank you for the great feedback! We strive to make everything great from start to finish, so we are happy to hear you love your experience with us. See you on your next project!
5.0
Paula K.
5 years ago
West Coast Flooring was one of 4 bids I had gotten. They came in the best price for the most product. Backsplash and flooring. Hass was very accommodating with my schedule and flexible with the time it took other workers to finish a kitchen job. This is the 3rd time I've used West Coast Flooring---- I would not hesitate using them again! Thanks to Woody, Hass, and staff
5.0
Linda W.
5 years ago
Would definitely recommend
I bought carpeting from West Coast Flooring 17 years ago and it held up beautifully. Deciding it was time for a change I went back there again. Again I was not disappointed from the purchase to the installation everything went smooth and…
5.0
Valentine M.
5 years ago
My Wife and I had an amazing experience at west coast flooring, Woody made us feel very comfortable and was helpful and knowledgeable throughout the entire process. We will definitely be returning for more business. Thank you!!!
5.0
Sherri B.
5 years ago
CJ was amazing in selecting our flooring. We walked in and knew exactly what we wanted. They didn’t have a sample and CJ was eager to get it in. We had regular communication with her, my contractor and my self. I highly recommend West Coast Flooring and please ask for CJ. She will definitely take care of all your flooring needs!
5.0
Dee B.
5 years ago
Can I just start off by saying how wonderful Alex is? I'm a local interior decorator and recently had a client relocating from the Bay Area to San Marcos that was buying a $1mm home. They LOVED the wood flooring that the seller had upgraded the floors to four years prior but unfortunately two rooms were not done. My dilemma was that my clients wanted the two rooms to be done as well and wanted to find something that matched as best as possible. Luckily for me, the owner kept impeccable records and extra flooring pieces. I arrived at West Coast Flooring with samples in hand hoping for the best. I was met by Alex with a great big smile and I knew I was in great hands. She was very nice, super professional and she was able to help me quickly find the exact flooring that was used (thankfully still in production) and schedule the delivery and installation quickly and in the tiny timeframe needed as I was trying to get things done before clients arrived in their new home with furniture to move in. The turnaround time between order, delivery and installation was amazing and flawless. I can't say enough about WCF, their process and workmanship. I will definitely be referring any future design clients to them hands down.
Kelley K.
5 years ago
Thank you for the great feedback and so happy to hear you had great all around service with a smile! We are so happy that you will be referring us your future design clients, we very much appreciate referral business. Enjoy your new flooring!
5.0
Melissa L.
5 years ago
We are so happy we went to West Coast Flooring! Woody was very helpful in finding the right carpet for our family. The whole process from measuring to installing was super easy. Thanks so much!
5.0
Mark S.
5 years ago
We just had the carpet in a couple rooms replaced with LVP. Very happy overall - enjoyed working with Woody, and the installer who came over was very professional and did a great job with installation.
Anonymous
5 years ago
We appreciate the great review and so wonderful to hear you enjoyed our team. Our goal is always to make sure you have a great experience. Enjoy your LVP!
5.0
Zach L.
5 years ago
Really nice helpful staff. Did a great job on my entire condo. Hass Al with Babylon Flooring did our install and did an incredible job. Super fast and super friendly.
Kelley K.
5 years ago
Thank you for your business and the great reference. We love hearing that our installation team is incredible so we appreciate that feedback too!
5.0
Wade A.
5 years ago
We had been searching for flooring for weeks and really could not find anything we truly were happy with. A good friend of mine had used West Coast Flooring for their recent renovation and the work looked beautiful. We decided to visit them and found that the quality and selection was outstanding. Woody worked with us to help narrow down the options to select the right product that fit our needs. In addition he was able to get the installation scheduled for the next week. Haas managed all aspects of the installation and it was amazing what he and his team did in one day. They were well organized and exhibited pride in workmanship. Really appreciated the high level of customer service through then entire process.
Anonymous
5 years ago
Please thank your good friend for referring us! We appreciate the wonderful review and we are so happy that the entire process went so well. Thank you for letting us know and we hope to be able to work with you or any friends/family of yours in the future.
5.0
Julia G.
5 years ago
Alex was absolutely awesome....she went over and beyond for us. She truly made this experience smooth and enjoyable. I totally reccomend them! You can tell this company actually cares!!!!!
Kelley K.
5 years ago
We strive for great customer service, we appreciate your feedback and are so happy to hear you had an enjoyable experience with your flooring purchase.
5.0
Carol A.
5 years ago
This is our second time working with Woody. He is extremely helpful and the ordering process was amazing! I would definitely recommend them! Thank you so much for the excellent service.
Anonymous
5 years ago
Thank you for your repeat service, we appreciate your business!
5.0
JimJohn L.
5 years ago
Hass and Crew were very fast and got the job done super super quick. Very friendly guys and highly reliable. I recommend to request these guys to install your floor if your getting the floors done at Westcoast Flooring. The ladies Alex and Irene were super sweet and great to deal with.
5.0
Joseph G.
5 years ago
Excellent Business
This is my second time using Woody at West Coast Flooring. Both purchases and installations were for laminate flooring. I was referred to West Coast by old friends. I must say they were correct. Woody is a Professional. Great service,…
5.0
Liz B.
5 years ago
I had West Coast Flooring Center in Vista install new flooring in my 2 bedrooms. I was going from carpet to laminate flooring. Hass and his crew showed up exactly when they said they would and were able to finish the job in about 5 hours! They did excellent work and were also very good about cleaning up after themselves and moving any pieces of furniture that I hadn't moved. I would definitively use them again and highly recommend them.
Kelley K.
5 years ago
Thank you for the great review, and the high recommendation. We enjoy to hear how our installers are performing and appreciate the positive feedback. We look forward to being able to help you in the future.
5.0
Jane S.
5 years ago
So far, so good! Irene is so helpful and knowledgeable. Looking forward to our new flooring!
1.0
Richard D.
5 years ago
I appreciate the response to the review and just want to reiterate one thing in your response, I was not contacted until after 4/30 and this review was posted. I was contacted and still no estimate e-mailed. I did not respond back , as I have moved on.
Kelley K.
5 years ago
Richard, we are very sorry for your experience with us as we strive for exceptional customer service with all of our customers and potential customers. We appreciate your feedback and we would never want our customers to feel they are not being taken care of. I do see on several occasions that we had reached out to you with no return message during the time frame you are discussing above so we are unsure where the disconnect may have occurred, as we do value all of our customers. We will definitely use this feedback to better our team, and again we appreciate your time. We have tried to reach out to you with multiple text/emails to see how we can help you with your flooring needs with no response, if there is something we can help you with please feel free to reach out to me directly and I would be happy to assist.
5.0
Devil_ _.
5 years ago
Super helpful. Great place. Lots of choices in flooring. Competitive prices. Also Woody and CJ were very helpful
5.0
Matt L.
5 years ago
I worked with Shane who is the owner and he was amazing. I built a custom home in Cardiff and he was hands down the best in the business. I would highly recommend this company to anyone who is building a new house or doing a home renovation project. -Matt
3.0
Michelle H.
5 years ago
5.0
Bernard W.
5 years ago
I recently stopped by West Coast Flooring and spent sometime with John "Woody" Woods and spoke to him about our flooring needs and the product that we had in mind, John made an appointment with me to come to our house and measure our floors, John was able to match the sample that I gave him and we couldn't be happier with the hardwood floors that were delivered. Appointment was set and the installers showed up on time and when promised, our hardwood floors changed the whole look of our house, no more stairs to vacuum, I highly recommend John and the crew at West Coast Flooring if your in the market for carpeting or hardwood floors. I live in Carlsbad, not sure why YELP has me in San Fran! Bernard W.
5.0
V K.
5 years ago
We just had West Coast Flooring back at our house again today and I'm so happy with the results. In the past they've installed all my upstairs carpet and hardwood downstairs..which I've been happy with for a few years. We needed to replace the flooring in the upstairs bathroom, which I thought may be too small of a job (they do have a minimum for doing any work). Thanks to the great Costco services rebate the price was very competitive. So it made sense to use a know company-I'm so happy I did. I've been happy from my 1st contact with scheduling, to my knowledgeable salespersons (Nicole) visit and to the experienced and awesome installer Eddie Al and crew.. Eddie arrived as scheduled, took care of my house like it was his own, installed beautiful flooring and left my house clean!! Thank you West Coast Flooring & CM Costco
Kelley K.
5 years ago
Thank you for sharing these photos, we love to see the great work and especially love hearing the positive review. We appreciate your business.
5.0
Melissa M.
5 years ago
We recently used West Coast flooring to install LVP throughout our home and would use them again in a heartbeat. We worked with Alex, Woody, Hass and his install team. They were all extremely helpful, knowledgeable, and professional. Alex was always available and quick to respond to my texts whenever I had questions. She made the entire process so easy. We were also very impressed with the installer, Hass, and his team. Their attention to detail was incredible. Some of our rooms are oddly shaped and they were able to seamlessly fit the flooring. They did a beautiful job and were very quick!
5.0
Cory W.
5 years ago
5.0
Ruben F.
5 years ago
Superb customer service and excellent quality of materials and installation have made us go back to West Coast Flooring for close to 20 years! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika.
5.0
Ruben F.
5 years ago
We have been using West Coast Flooring Center for twenty years. Superb customer service and excellent quality of materials and installation have made us go back to them again and again! From carpets to laminate, to tile to hardwood floors, their selection and prices are very competitive. I particularly enjoy working with CJ and Erika. Their installers are professional, efficient and courteous.
5.0
Dennis M.
5 years ago
CJ and Woody were very helpful in helping with our flooring projects. CJ was very patient with our selection process and delightful to work with. Installation crews for both wood and carpet were proficient and meticulous in their efforts. Overall, I would not hesitate to engage the services of CJ and Woody for any future flooring needs. DM
5.0
Bill K.
5 years ago
Great job by Haas Al and his team installing my vinyl.
The MMJ Flooring guys did a great job. Showed up on time, worked hard and cleaned up perfectly. Probably use West Coast Flooring and these guys again, when I do the carpet in the bedrooms. RESPONSE FROM West Coast Flooring Center:…
5.0
Kelly W.
5 years ago
Great customer service all around and installation was fast and easy. I'm a Costco member, so I was very comfortable working with this company. They were always very nice when I called with questions and would recommend them to others. I love my new carpet!
5.0
Maureen O.
5 years ago
2/10/2019 Thank you Zack for the spectacular HERRINGBONE wood floor installed in our den this week. Old World wood craftsmanship and artistry are alive and well in Zack's capable hands. With his amazing skills, experience, talent and attention to detail the installed floor is a work of art. Thank you Irene for organizing this project in a most efficient and hassle free manner. Your advice and suggestions enabled us to make our decision with a high level of confidence. We appreciate the help and service by all the staff of West Coast Flooring, Vista. We highly recommend West Coast Flooring for all your flooring needs. George & Maureen E. Oleinik, Oceanside, CA
4.0
Ton I.
5 years ago
Woody and team were great. New carpet and new tile floor with no hassles!!! Thanks Guys!
5.0
Estelle F.
5 years ago
I just had my flooring done & l'm very happy with results. Hass did the installation & I was very impressed with his work. Was here on time, very detailed in his work. Made sure my belongings were handled with care & when work was finished put everything back in place. Before he left he had the floors swept, trash was never an issue while work was being done. In fact I will request his service when my daughter's condo is worked on in a few weeks. I hope West Coast will pass this compliment to Hass & tell him to keep up the good work. Thank you.
5.0
Christine S.
5 years ago
Woody was great to work with, a second time even, as we had them install laminate flooring in a rental condo a few years back. We're super pleased with our new floor now! Decided to give the new vinyl a try, it's truly beautiful. Hass Al and David were thorough and conscientious, cleaned up after themselves and took pride in their work. It shows. I'll be back! Thank you to the WC Vista team on another positive experience! Christine
5.0
Shawn T.
5 years ago
We needed to install flooring on the second floor of my house to replace the old carpeting. As a DIYer, I wanted to self install and I had a lot of questions. Alfonso was easy to talk to and had good advice. They provided large samples to bring home (and even to furniture stores) so we could see what looked good with our furniture. I went with LVP and the product is easy to work with and gave great results. West Coast Flooring was very transparent on what is provided and what I needed for my project. Straight forward, friendly, reasonable prices...just good people.
5.0
M. S.
5 years ago
Woody and the other sales persons are very patient and helpful; my husband and I went through hundreds of samples, and he didn't flinch! They have a marvelous amount of samples to choose from. It's an excellent show room. I would recommend them to anyone.
5.0
Karlyn B.
5 years ago
Hass and his installation team are OUTSTANDING: hard workers, work fast while performing detailed precision work and slow down when needed to yield a "perfect" outcome, personable, want to please, gave me notice each day that they were on the way so I knew when to expect them. Hass and his team are artistic professionals when it comes to flooring. I am very pleased with my beautiful new floor. Thank you Hass!
1.0
Jesse M.
5 years ago
PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
Kelley K.
5 years ago
We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
1.0
Jesse M.
5 years ago
PLEASE USE CAUTION. Negative experience using this West Coast Flooring, Vista. My impression is that they get your job with a low bid only to find some "issue" they can charge you to correct later. This will happen after they take out your floor and you basically can't say no. I received a phone call while they were working that some mold needed to be sealed and grinding on a few areas That was $1000. When I showed up an hour later it was done. A thin coat of red waterproof material ($35/gal Lowe's) and some areas were sanded down with a simple hand grinder. It was clearly a scam. But who are you going to call? It's Saturday. They got me. They also charged me over $150 to move each toilet, sink, and appliance. When asked, WCF stated" because a plumber needs to do this for liability reasons"....FYI: No plumber was ever present at my home. It was simply the untrained flooring guys muscling stuff out. This also resulted in the flooring crew being unable to re-install my toilet when it was complete. They told me that I'd need to call a plumber! Yes. That happened! After a full week and several frustrating phone calls WCF finally agreed to send a plumber and cover part of the bill. Yes, I couldn't make this up either. SUMMARY: I would not recommend using West Coast Flooring to anyone. The Manager, Shane was unhelpful and difficult to get responses from. I am still waiting on an itemized billing receipt for labor that I can take to the base legal department. I would say they have become very difficult to to deal with after they we Overall, I'd avoid this place and go elsewhere. Disappointed. Please use caution with this company. Update 12/15 after reading response. 1- You are incorrect. Job completed 12/2, Sunday evening. 2-Why would a customer be charged for repair of a toilet that worked before the project started? 3-"We never profit from additional floor prep"... You charged me $1000 for some $35/gal red paint and less than an hours labor with a Makita hand grinder. If your statement is true, please send me my reimbursement check! 4-still waiting on my itemized labor receipt. I requested two weeks ago. Never got it.
Kelley K.
5 years ago
We do let all of our customers know that we can not quote floor prep until we pull up existing floors, unfortunately because there was damaged concrete sub-floor with mold and moisture concerns, there was unforeseen labor cost necessary to complete this job correctly. Being a licensed contractor we must follow the flooring guidelines. Customer Service is our #1 priority and unfortunately the accusations above are not true. We received a message on Monday 12/3 in the afternoon upon job completion that customer had a toilet concern and after one phone call to Shane, we had a plumbing company out Wednesday morning 12/5 to reset the toilet. We are sorry this customer had to pay more $ because of an unforeseen subfloor issue. We never profit on additional floor prep and its unfortunate that this had to turn into the customer being hostile towards us.
5.0
Leigh V.
5 years ago
I was introduced to West Coast through a Costco program for new floors. I had an excellent experience! It began with Nicole, Alex and Erica in the office who assisted with picking out just the right floors and the scheduling. I received an estimate that it would take 5-7 business days. Then, Zach and his team came to do the work and they completed the entire project in only 4 days - plus worked all weekend to finish. Their attention to detail was impeccable, above and beyond any other contractor I have ever used. They were professional, knowledgeable and very kind on top of that. I couldn't be happier with the experience and highly recommend them.
5.0
family m.
5 years ago
5.0
Steve F.
5 years ago
Thank you to Hass and his team, they have done an incredible job of our flooring. Not only with the quality of the install, but the professionalism and on-time attitude. They truly went above and beyond - we woudl highly reccomend.
5.0
Heather G.
5 years ago
Absolutely top notch service from start to finish! Woody is the most knowledgeable and accommodating flooring specialist we have ever worked with. The installation with Hass was done professionally and in a very timely manner. We love our new hardwood floors
5.0
T V.
6 years ago
I had a great experience working with Alfonso Luna at West Coast Flooring for my recent kitchen remodel. He went out of his way to find a special order floor tile for me and got it sooner than promised, with plenty of time to keep my project on track. He also got my backsplash order turned around very quickly and helped me with all the pick up details. I was very happy with the customer service I received at West Coast Flooring.
5.0
Andrea C.
6 years ago
We just had our floors re-done for the second time with West Coast Flooring. They are true professionals from start to finish. We moved into a new home 3 years ago and have been wanting to put wood floors throughout our entire downstairs. We requested the same installer (Zack Obradovic) we had 7 years ago since we knew Zack and his team are true professionals, with incredible attention to detail. The installers arrived on time every morning and finished our large job in 5 1/2 days. We would highly recommend West Coast Flooring and Zack for installation. We are happy customers yet once again!
5.0
Leslie H.
6 years ago
I had a very good experience with West Coast Flooring Center. Woody at the showroom was easy to work with and super knowledgable about flooring and its installation. When Woody wasn't available the other staff at the show room were equally helpful. The installation crew lead by Eddie Al was equally good. I found that West Coast Flooring had reasonable prices for both the flooring and installation. I highly recommend this company.
5.0
Steve L.
6 years ago
After waiting 20 years to get rid of old carpet, couldn't be happier with the floors West Coast Flooring installed! The crew was exceptional, very detailed in their work, courteous and hard working professionals! Every creak and lumpy plank is fixed and the floors are gorgeous, highly recommend West Coast Flooring!
1.0
Justin C.
6 years ago
If you are looking for welcoming environment with great service.... look somewhere else. If you are looking for in stock carpet on the weekend .... they can't help you. No body onsite that can cut the carpet off the roll but there were (4) employees standing around in the showroom. Look elsewhere for in stock carpet needs. Try Tri-City Carpet down the street - they will help you out.
Kelley K.
5 years ago
Justin, we are sorry for the experience you had at our location. We are only open to sales on the weekends and our warehouse is closed to pick up material. Our warehouse and administrative staff is only in the office Monday through Friday, again we are sorry for the inconvenience this has caused
5.0
Mark H.
6 years ago
Great customer service from CJ, Alex and Shane! Install crew Graydon and Anthony were awesome! Very knowledgeable tradesmen and professional installers. They showed up on time, worked fast and diligently and were friendly. The carpet install looks great. Thank you to everyone at West Coast Flooring for a job well done. I highly recommend them.
5.0
Jacques R.
6 years ago
We had a good experience with West Coast Flooring. Woody helped us find the right product for our lifestyle. The installation took 2 days for the complete upstairs including baseboard. The installer Hass and crew did a great job especially on the complicated areas. We went with a taller baseboard which looks great. Overall, very pleased from start to finish. We will definitely use West Coast Flooring Vista for our future projects.
5.0
Jacques R.
6 years ago
Excellent Experience from Start to Finish!
We cannot praise West Coast Flooring enough for the wonderful experience. Our whole upstairs, 4 BD, hall and BR were completed in a quick 2 days. It looks fantastic! All our contacts were professional, polite, and followed through on…
5.0
Sandra B.
6 years ago
We had excellent service with Woody. No rush, pressure. Installers David and Alvin were terrific, friendly and efficient. They did a wonderful job and we couldn't be happier!
5.0
M Z.
6 years ago
I would like to inform everyone that Zach and his crew did a wonderful job on my floors. Zach and crews attention to detail is out of this world. The planks fit right and tight and the color we picked looks great. Zach's crew was professional and informed us of the job status throughout the day. If I ever needed flooring done again I would request west coast flooring and have Zach and his crew come out and complete it. Thanks again Zach floor looks great. You Rock!!!
5.0
Anita N.
6 years ago
I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom receptionist and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
5.0
Anita N.
6 years ago
I wish I could give John Wood, aka "Woody" at West Coast Flooring a 10 star rating because he deserves it! He went above and beyond with our recent flooring order to make sure we were satisfied with our purchase. He didn't have to take any extra measures, but he did and it makes me so thankful! I want to tell everyone to go to West Coast Flooring!! Woody was so helpful and answered any questions we had in regards to their products, but he wasn't "pushy" or trying to sell us anything which I loved. West Coast Flooring has a great selection and we were surprised to find that their prices are comparable to Home Depot or Costco. I was surprised to learn they even sell hardware and other products besides just flooring. I'm so happy we made the decision to make a quick stop into West Coast Flooring to check it out. We got a much better vinyl flooring product at a great price! Thank you, Woody, and the rest of the West Coast Flooring team!! Erica-the showroom assistant and Brian in the warehouse are both very kind too! :). Amazing customer service from Woody and this crew!
3.0
Catherine S.
6 years ago
Great place to take pictures of our car. The parking lot is always empty!
5.0
Elyse M.
6 years ago
If I could give 10 stars I would. From beginning to end of the flooring process the whole team at WCF is top notch. It was a great experience working with them. The showroom is clean, organized and does not feel overwhelming at all. Woody in the showroom was amazing. Super knowledgeable, patient, and really took the time to help us figure out exactly what we wanted and what was best for our needs. Alex, the install coordinator was on-point. She was responsive, answered all of our (very) numerous questions. Even if she didn't have an answer, she always got back to us quickly with whatever we needed to know. There was a follow up call for everything. The customer service at WCF is like none other. Haas, Eddie and the whole install team were seriously amazing. We walked the project before the demo started and you could tell he know what he was doing. We had A LOT of demo to do and they were quick, efficient and did a great job. When install day came, all I can say is WOW. These guys are good. The attention to detail, precision, craftsmanship, and integrity of the whole crew was unbelievable. They didn't miss one tiny detail. We walked the project daily; they kept me informed on the progress, any issues, and were not scared to ask questions about my preference and gave me honest answers (not just what was the easiest) answer when things did pop up. There was no cutting corners or short cuts with these guys. Just top quality work. There were no add-on, or surprise costs at the end either. Just amazing people giving great customer service and doing an outstanding job. The whole West Coast Flooring team went above and beyond from beginning to end.
5.0
Holly G.
6 years ago
I need to start with a big thank you to my floor installers: Haas and his installation crew. I have a beautiful high end custom home that had 3300 square feet of outdated and worn wood floors and tile . I wanted to replace all of the flooring with Luxury Vinyl Planks in a color that would give my home an elegant coastal look. Woody at West Coast Flooring, a store that was recommended to me by my interior designer, helped me pick out the planks and measured my home. He was very helpful and professional. I was apprehensive about the installation process until I met Haas and his team of installers. They got the job done in 5 days which included demolition of wood and marble. Haas and his team displayed amazing workmanship, integrity, attitude, and ability to troubleshoot some challenges from design modifications made my two prior owners of my house. I am so happy I choose West Coast Flooring because they helped me choose a great flooring and sent an A+ team to install the flooring.
1.0
Marcella K.
6 years ago
Poor customer service and poor installation. Disappointed
5.0
Ian T.
6 years ago
My wife and I were in the market to replace our 10 year old carpet. I was referred to CJ at West Coast Flooring Center, Vista from my cousins who recently hired her to do their home. CJ was both professional and personable during our selection process. We ordered our new carpet and was installed last week. The installers were also very good and got the job done. My wife and I are very happy with our experience doing business with CJ and her company. Price wise, they are fair. The customer service is what made the difference for our decision.
5.0
Thomas S.
6 years ago
My mother hired West Coast because of my brother's history with them and Woody, the estimator/sales person was great and took great care of her. So, when we closed escrow on our new townhome in June I called Woody to come give us an estimate. We had to get plumbing, paint and electrical all done first but finally had the installers come in. Downstairs tile demo and new install took 2 days and carpet throughout the remaining upstairs areas only took a single day. They left behind the old carpet I had torn out through some communication errors combined with vacations and honest oversight. But, Woody had the proper personnel come collect it as soon as he could. Overall, we are very satisfied and love the quality and appearance of our new place. Thank you Woody and West Coast. We will recommend you to anyone we know who needs flooring.
5.0
Tracey Z.
6 years ago
West Coast flooring is the best in the business! The product and the customer service is by far the best! I am doing a full remodel and West Coast flooring made the process easy. Shane is amazing and so easy to work with. Haas and Eddie are incredible! They are extremely professional and a pleasure to have in my home. Everyone has gone above and beyond and I am truly grateful! I highly recommend having them install. Thank you!! I love my new floors!
5.0
Jennifer T.
6 years ago
This the second time I have use West Coast Flooring. I put down wood flooring in my entire house 2 1/5 yrs ago, and just bought a new house and I put the same flooring throughout in this one. Great flooring and great service both times;-). The installers, Hass and Eddie were great, did a beautiful job and were really nice to work with.
5.0
ROBERT F.
6 years ago
Nice location
5.0
Kathy C.
6 years ago
Definitely as good as it gets, and more!!! Woody expertly helped us work our way through our many dilemmas and decisions about the kind of floor we desired. Unlike our experience with big box staff, Woody worked with our specific goals and directed us to a product portfolio that was just right (and perfectly beautiful) for our beach condo -- vinyl plank flooring. Following our selection, Woody went right to work to get our everything ordered, and the entire staff worked quite well with us to fit our tight schedule. Next step: installation! Five plus stars for Haas! Hass was extremely hardworking, happy to answer our questions, and able to handle all our questions with a professional responses and an extremely pleasant attitude. He worked so very very hard, and his work was picture perfect! Haas was very interested in our input about pattern and direction the flooring was to be laid; he listened to our questions and he did his work with extreme expertise. He had to tote all the materials upstairs, and he did it with such care and good humor. Did I mention that our wonderful furry family member thought Haas was one of the best human friends he ever met? Thanks Haas and Woody for work well done!
5.0
Yoon P.
6 years ago
This is my favorite place for all flooring needs! Our real estate agent, builder sales rep, and friends recommended this place and it has exceeded our expectations. We did hardwood and tile flooring for our brand new house and couldn't be happier. Alfonso helped us get the most competitive pricing compared to builder, and other flooring companies in San Diego. We were originally thinking of LVP, but after much window shopping and looking around the shop, we fell in love with a particular hardwood that looked very modern and beautiful. Tile also turned out great. The work was fast and met the promised date. I would highly recommend West Coast Flooring Vista location for all of your flooring needs.
5.0
Adam C.
6 years ago
Had a great experience using West Coast Flooring to re floor our entire house. Everyone we worked with from Dawn the salesperson to Haas and his team of installers were extremely accommodating and professional. Very impressed with how fast they laid the floor, their attention to detail and the floor looks great.
5.0
Pedro E.
6 years ago
The Rep, CJ, was very professional and personable. She was able to provide samples of what we were looking for and always was on time with every appointment we set. Her commitment to effective communication and her ability to set expectations really made our project a fun process. Zack, their installer was very diligent and hard working. It was apparent that he had tremendous experience and was able to assess every concern that I had on site. His keen eye for detail along with his strong work ethic really was surprising. Zack would assess my concerns and deliver beyond my expectations. For future flooring needs, I will be calling West Coast Flooring and asking for the same team!
5.0
Gail J.
6 years ago
We had a water leak and needed our flooring replaced. Tyler was extremely helpful, even though at first it seemed that the insurance company was going to go with a different flooring company. We were able to persuade them that we wanted to use West Coast Flooring, and we are glad we chose the Coretec Plus HD Fresco Driftwood Vinyl flooring. It was installed just over a year ago and has held up really well to 12 preschool aged kids, plus our own and their friends, playing, dancing and just walking on the floor.
5.0
Debby M.
6 years ago
Hass and his team of installers were professional, courteous and meticulous in their workmanship, they came on time and ready to go and were efficient with the removal of existing flooring. They even did some leveling of the existing floor. The wood flooring they installed looks beautiful, they did a great job of laying out the pattern and the finishing work of installing molding looks wonderful. If you have floors installed from the West Coast Flooring in Vista, definitely ask to have Hass and his team do the install.
5.0
Kristin F.
6 years ago
When faced with the daunting task of determining what to do with the floors of the new house I purchased, I researched flooring companies online and West Coast flooring kept popping up. I worked with Woody in sales and he was awesome. Knows his products, very responsive, explained how the process works. When I committed to WCF, I told Woody that one of the reasons I chose them was because their installers also got awesome reviews. I specifically requested Haas, a name I read in many reviews. And Haas did not disappoint. He too knows his products and was very easy to work with even when the install hit some snags. I would definitely recommend WCF to anyone considering new flooring options, and ask for Woody in Sales and insist on Haas and his team for the install. I'm loving my new Coretec flooring!
5.0
Michael T.
6 years ago
We needed an 11' X 12' area rug which is an unusual size and bigger than most ready-made rugs. We went to West Coast Flooring and couldn't be happier with our rug or the service we received from them. Woody was great to work with and he took good care of us. We brought home several of their large display carpet samples and made a final selection. Woody worked to give us a good price, sent the carpet out to have the edges surged, and arranged to have the rug delivered to our home. We would definitely go back to West Coast Flooring and work with Woody again.
5.0
Jennifer D.
6 years ago
One of the more stressful items to address when buying a home is "what do we do with the floors?!". Chances are, whatever exists is not compatible with your style, and this was definitely the case with us. The house we bought had 3 different types of flooring; tile, carpet and glue down laminate and it ALL had to go! We had visited another flooring store a few days before coming to West Coast, and it left us with a very uneasy feeling. As soon as we walked through the doors at West Coast, we were greeted by Alfonso. We had some questions, and he was very honest with us as to what would be a good fit not only for our budget but also had the durability we needed. It was a pleasure dealing with the WC team starting with Alfonso, through scheduling and installation. We had a small issue with some damage on a small part of the floor after installation, and they promptly came out to fix it. We still have some more rooms to finish when our budget allows, and we will not hesitate to use them again!
3.0
Allen M.
6 years ago
Their Solana Beach location wasn't very helpful so I had to drive to Vista. Had an excellent experience with their saleswoman on the floor and would use her however due the the constraints of our project we went with another company
5.0
Frank L.
6 years ago
We will recommend West Coast Flooring to our friends and family.
This was our first time getting new flooring and the largest upgrade we’ve made to our home so needless to say we were very cautious, inquisitive and well, green. The salesperson, CJ was very helpful and friendly which is so key to…
5.0
Jennifer L.
6 years ago
5.0
Anna C.
6 years ago
This is the third time we worked with West Coast Flooring, and they are always great! Woody, our sales person, is a really nice guy and always easy to get a hold of. We wanted to move ahead quickly, and were able to get through the whole process, measuring, quote, ordering material and installation within two weeks! Our installer was Haas. He does outstanding work, is a good communicator and got the job done very quickly. We are very happy with the results and would use them again in the fut.
5.0
Jon P.
6 years ago
My wife and I had been looking for hardwood flooring my quite some time and we had been to all the local stores and outlets. West Coast Flooring was able to install a quality hardwood floor in our home that fit within our budget. John Wood, Woody, was extremely helpful. He was very knowledgeable about the products and the installation process. Woody stayed in contact throughout the entire process and ensured we were completely satisfied with our new floor. Haas and his team were our installers. They were professional in every way. Haas was prompt, courteous and his work was outstanding. Highly recommend Hass and his team for your floor install. We couldn't be happier with the final product. Jon and Norma
5.0
Steve I.
6 years ago
Woody was awesome! Helped us choose a carpet to meet our needs, answered all questions promptly, corrected an error quickly and professionally, and assigned two great installers to the job. We love the carpet (Shaw Titanium) and it looks and feels great.
5.0
Raymond P.
6 years ago
West Coast Flooring equals good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great! Jodi and Raymond
5.0
Jodi P.
6 years ago
West Coast Flooring are simply good people running a business right! They gave us a fair price for our floors, communicated well about how and when installation would take place and sent their best installers to do the job! Our garage was already full from our home renovation, so it was a bit of a challenge to find where to move everything as they got to each of the rooms, but they were very patient and understanding as we did our best to clear the areas for them! Working with Irene on the sales floor was great and Zack and Pasha are top notch when it comes to the install. Thanks West Coast! Our floors look great!
5.0
Deb B.
6 years ago
The best thing about West Coast Flooring is their installer Haas. He and his guys are outstanding. The floors are beautiful. He communicated throughou the process and his work is meticulous. The stairs are awesome!! It's an old house and he smoothly adjusted and corrected fro every weird problem that arose. Thank you - love our floors.
5.0
Lisa T.
6 years ago
Charlynn was knowledgeable, helpful and professional! Loved their wood plank look vinyl flooring. Beautiful!
5.0
Jess M.
6 years ago
I became familiar with West Coast Flooring through Costco. Decided when it was time to upgrade the carpet in my home I wanted something that would really stand the test of of time so that I wouldn't regret my purchase or have to worry about replacing it for decades to come. I was right to assume that Costco would only do business with the best vendors/companies. After shopping around at multiple other stores/places, I just came back to West Coast - it was no contest. From start to finish I have been in great hands with West Coast and that's mainly because of their awesome team. Although I've interacted with other people, Nicole has been my point person from start to finish. She is always responsive to calls, texts or emails and she always made herself available to me - even when it meant more than one house call. Nicole was always straight forward and thorough which I really appreciated. She's not your typical salesperson and I truly mean that as a compliment. To drive the point home, I'm writing this review 1.5 years after carpet installation. That's how happy I am with my carpet and the experience. My Mom actually plans to get the same carpet installed in her home. Would definitely come back to them for future flooring needs!
5.0
The P.
6 years ago
We just had wood laminate flooring done throughout our house and it looks great! Our salesman, John Wood "Woody" was recommended by our neighbors who had also gotten flooring from him. He was very knowledgeable and helpful. And I was amazed by the installation job!! Hass Al (and his assistant) were quick and efficient. They removed the old carpet, put down the flooring and removed all the trash in less than 8 hours. I would highly recommend them!
5.0
L G.
6 years ago
We had Woody out to our home to take measurements for an accurate estimate for all the materials needed to do the job. He had some excellent suggestions and the insight that changed our minds for his attention to detail that I would have overlooked and again the way his attention to detail of what looked good was exactly as he said, definitely so pleased with the expert installation from Rudy and his crew were exceptional and all their crews attention to detail of what they were doing was fabulous. On another note we had Todd Richards tile installation around our fireplace done with such meticulous detail and turned out so awesome. Todd Richards crew does all the installation of tile for West Coast Flooring Center. The complement of the waterproof planking, the Italian porcelain tile, and all the baseboards, and planking trim were all installed at a very reasonable price and all the installation crew were completely finished within 4 days including the cleanup. We highly recommend West Coast Flooring Center and Woody was such an asset to providing us with all the meticulous detailed information we needed to make a great decision. Thanks for such a wonderful job, Karl and Lori Goethel
5.0
Jo C.
6 years ago
I had a wonderful experience with this company, Peter was extremely knowledgeable and helpful with my original selection. The installation was great, we ran into a couple of issues, Hass thinks very quickly on his feet and the entire process was painless. Would highly recommend this business.
5.0
Karen T.
6 years ago
We just had luxury vinyl planks installed in our entire downstairs... about 2300 square feet. Our experience with West Coast Flooring from the selection of the flooring to the installation was fabulous. Alfonso was our sales person who helped with our choice of flooring and Hass was the lead installer. They were both phenomenal and so helpful! Hass finished the job in six days (demo of tile, wood, and carpet), installation of the flooring, and we added on baseboards at the last minute which he and Tyler installed beautifully! Hass was always on time and worked so hard! I highly recommend this company and will definitely use them again when I do the flooring upstairs! Thank you, Alfonso and Hass! Love my new floors!
5.0
Cindy S.
6 years ago
Thank you Shane and Woody for your very professional service. My guestroom flooring came out perfectly and I love it!! The installers did a beautiful job with the flooring and baseboards. I will definitely recommend you to my friends and family.
5.0
Wendy D.
6 years ago
West Coast Flooring in Vista was very good to work with on our tile project in December. My wife had been looking for awhile in the local tile businesses and online for the right style & color of tile to use for our kitchen backsplash. She couldn't find exactly what she was looking for. Then she visited West Coast Flooring on a Saturday, she found many choices but needed to bring them home to actually see what looked best by popular vote! We chose the perfect one and had it measured & ordered with John. The installers were awesome and did a great job. John measured perfectly and there was exactly enough tile for the area. It took a couple days to install because of the intricate cutting around the window and cabinets and it came out absolutely perfect! We would highly recommend West Coast Flooring. It was a great experience and we were very happy! Thank you for all your help John.
5.0
Katie V.
6 years ago
Haas and his two assistants installed our floors. They were prompt, professional, helpful and easy going. Despite rain, uneven floors, a huge loft bed that needed to be moved, and our barking dog they got the work done perfectly and so timely! We were so impressed! We are so happy with our beautiful new floors! Loved our experience with West Coast Flooring!
4.0
Nanette C.
6 years ago
Good selection. Friendly and helpful.
5.0
Anne A.
6 years ago
We recently purchased flooring for our entire home from West Coast Flooring Center in Vista. The experience, from beginning to end, was easy and smooth. Irene Navarro was wonderful to work with and her help with product selection was invaluable. The installation crews from West Coast were professional, fast, and did quality work. I highly recommend West Coast for your flooring needs!!
5.0
Anne A.
6 years ago
Great experience working with West Coast Flooring in Vista. Irene Navarro was wonderful and so accommodating. She helped with flooring selection as well as in home measurements and advice. Could not have asked for more. The installation crew was professional, fast, and top notch. Highly recommend West Coast Flooring!!!
5.0
Elisabeth S.
6 years ago
Hass from West Coast Flooring in Vista and his helper Kareim did our floors, luxory vinyl. They were the installers, can't say enough good things about them. They were polite and nice going out of their way to be helpful. Very happy with them and West Coast Flooring. Would not hesitate to use them again.
5.0
Dalen K.
6 years ago
Overall, I highly recommend this place if you need flooring. We needed new flooring for a bathroom renovation we were doing. Woody clearly explained to us the different types of flooring and what was recommended for bathroom. We were able to take a few samples home so we could see what would work best in our space. The entire process was smooth, from getting a quote to installation. Great prices and great customer service! Stop here first for flooring.
5.0
Joe J.
6 years ago
We needed to find a wood flooring for our living room that matched our kitchen, West Coast was extremely helpful and professional throughout the process. The order wood samples from all over in order to find the perfect match.
5.0
Cecil N.
6 years ago
Juan and his team from West Coast Flooring just installed 2000 sq/ft of carpet and did a great job, they were on time every day and took very good care of our house, NO damage to baseboards/walls....Etc. I maybe one of their most pickiest customers and for me to give a 5 Star rating is saying something. Everything from Sales to Installation was great. Thanks Again, Cecil N.
5.0
Jonny B.
6 years ago
I worked with CJ at West Coast Flooring to get wood floor put down in the living area of my home, and tile for the master bath. She helped me pick out both, and then set up the install. The tile guys were there exactly on time and did the work quickly and professionally. They even suggested a changed in layout that was just on the money. The wood floor installers were there spot on, and again, did the job efficiently and professionally. They also suggested a bit of a modification to the layout that was superb. Overall an awesome job. Well done!!
5.0
Alex-Heather B.
6 years ago
Hoss: I really appreciated that he worked around my schedule. He did a very good job installing the floor and worked expeditiously until it was done.
5.0
Carla B.
6 years ago
Hass and his helper did an amazing job installing our water proof laminate flooring! They were on time, personable, installation was perfect, and they cleaned up after there work was complete. I would highly recommend West Coast Flooring. I have to add, ask for "Woody" our sales person. Outstanding!! Thank you! Carla and Dan
5.0
Dan A.
6 years ago
Hass and his crew did a fantastic job on the flooring in my house. They were time efficient and finished in just a few days. They were friendly and communicated very well with the progress. The floors look amazing and I would definitely would recommend Hass. Thank you for everything!
5.0
Sarah B.
6 years ago
Very nice store with lots of great materials. Woody is very knowledgeable about products as well as helpful & kind. Great place!
5.0
Travis R.
6 years ago
We've used West Coast Flooring twice for tile floors and now vinyl plank floors. Woody and staff were absolutely wonderful to work with and made the process easy. We went in with one idea in mind and Woody made some great suggestions that ultimately took us in a completely different direction that we're so pleased with. Can't say thank you enough to Woody and the staff of West Coast Flooring.
5.0
Eric V.
6 years ago
Our experience started when the sales manager John "Woody" Wood greeted us at the door. We had our minds made up on porcelain tile and were just trying to find a specific look. Woody let us describe our needs and then suggested we check out a product called Core Tek. My wife had no interest and in fact started walking back towards the tile. Despite her initial reaction Woody remained patient and eventually convinced her to check it out. He spent a great deal of time explaining the product, pricing, and options and in the end it was what we selected. The installers at West Coast were efficient and professional. They had the kitchen, living room, bathroom, staircase, hallway and new baseboard done in two days with no issues at all. When compared to the tile the price was very reasonable and the product looks great! It is the first thing people notice when entering our home. We couldn't be more pleased with the professionalism, service and attention to detail starting with Woody when we entered the store. Thanks for making our house feel like a home again.
5.0
Norma R.
6 years ago
Great service, and best pricing in town! Woody was so helpful and easy to work with.
5.0
lauren k.
6 years ago
We were referred to Nicole and are so happy we were. She is great with design and color. She helped us find the perfect product for our active home. It is overwhelming to walk into a showroom but she narrowed it down to just a few choices quickly. Great prices too!
5.0
Shelli H.
6 years ago
I just had West Coast Flooring do a major flooring job in my house and I could not be more pleased! I had the best installer for my floors, Hass! He did my entire downstairs from demo to install in 2 days and the job he did was amazing and professional. I also replaced the carpet on my stairs and Juan did a great, professional job as well. I have nothing but positive praise for all of the employees I dealt with from beginning to end at West Coast Flooring. I would HIGHLY recommend them for any flooring needs. They were on time, communicated frequently and any questions that arose were handled immediately. Thank you everyone from West Coast Flooring, I love my floors and stairs!
5.0
Erica R.
6 years ago
5.0
Chad L.
6 years ago
Excellent store with a great selection. I have been a customer for the last 15 years. Would highly recommend.
5.0
Victor H.
6 years ago
We decided to go with West Coast Flooring to install our new hardwood floors. They had a great product selection, very responsive customer service, and installers that did the job right. All at a great price too...give them a call!
5.0
Nicholas H.
6 years ago
We replaced all of the flooring in our house. We had a neighbor who was very happy with Shane from West Coast Flooring, and recommended him. We had looked at several other companies, and Shane came in with a very competitive price. We decided to go with them, and have been extremely happy. There was solid communication throughout the process, and the installation team was run by Zack. He and his team were extremely professional throughout the process. They took the time with us to ensure that we were happy with the outcome (which we were). I was very impressed by the workmanship, as well as how well the cleaned up everything at the end of the project. Everything was completed on budget and ahead of schedule.
5.0
H S.
6 years ago
Shane was the best - very helpful and knowledgeable about the products. We are very picky, and were looking for great quality carpet for most of our house. Shane patiently helped us narrow down what were looking for. After ordering, he consistently kept us up to date on the status of our order and worked with us on getting the deposit and payment in even while we were out of town. Because Shane was great at communicating with us, we could anticipate when our order was coming in and schedule convenient installation dates. Our project required two separate installations, and both went smoothly. The second installation was a big one, and took two days. The installers came on time and worked hard for two full days until the job was finished. Shane went out his way to call us during the second install to check in and make sure things were going fine. We love our carpet and highly recommend West Coast Flooring, especially Shane!
4.0
Robyn B.
6 years ago
I bought flooring through the Costco program. My initial experience wasn't spectacular as far as communication goes. Costco Carmel mountain contracts with West Coast Flooring. After some back and forth, the owner called to talk to me. The only problem I had was with their scheduler, Alex. She didn't get back to me in a timely manner, nor did she pass on the information about our base board mounding. HOWEVER, once the owner contacted me, things went okay. There was still a glitch with timing, but the install went great. A supervisor was part of the install crew, and he was careful to ask if I was happy with everything. There was one spot I was concerned about, and it was fixed immediately. The carpet and vinyl flooring look amazing! I'm so happy everything was done to my expectations. Although we had a tough beginning, the final product was great.
5.0
Jess S.
6 years ago
Shane at West Coast Flooring was beyond helpful. He was very knowledgeable about the product and helped me pick out a fantastic new floor for my home. He helped educate me on the best way to install my floor as well as providing me with a number of different options and prices. Being from out of town and trying to work on a rental property across the country is tough - but Shane made it easy! We compared vs. some other providers and found them to have the best value overall. The whole process from start to finish was amazing (and quick) and we certainly couldn't have done it without you Shane! Thank you!
5.0
Ken C.
6 years ago
We worked with Woody in the selection of our new floors and he was extremely knowledgeable and helpful. We found what we liked for a very good price and were scheduled to install in mid-October. Then the worst possible thing happened; we fell out of escrow and lost the house. I explained the situation to Woody and he was very sympathetic. He worked with the supplier and the owner and was able to get the material returned with just charging us shipping cost. This is the kind of company with who I do business. When I get my new home they will be first vendor on my list. I'm grateful to give them high marks for their customer focused attitude.
5.0
Amanda G.
7 years ago
We are very happy with our new flooring. Dawn came to our home to help us figure out what to get. We did a few rooms first, and just finished a few more rooms. Both installs went great. Thank you Dawn/West Coast Flooring.
5.0
Zane P.
7 years ago
I love my new floor! CJ was a great help in picking out the material! The installers were on point and really took the time to make everything perfect. The installers were happy hard working and very clean. My tile is just amazing!
West C.
7 years ago
Enjoy your new floors!
5.0
Kathryn E.
7 years ago
These guys did a great job. We had them install travertine in 2 rooms and composite wood in another area of the house. They are reasonable and they did exactly what they said they would do on time and for the price agreed upon. Our floors look great.
5.0
Joe G.
7 years ago
I was referred by friends who raved about Woody, the manager, and this establishment. I had been using Tri-City Carpets in Vista, but no more. West Coast is excellent. Woody is utmost professional, honest and just a great guy. I had luxury vinyl planks (laminate wood flooring) installed , and they did an amazing job. I highly recommend West Coast Flooring. Update. I used Woody again for another job. Everything from start to finish was a 10-Star performance. Thank you Woody!
Anonymous
5 years ago
We appreciate the opportunity to earn your continued business. We are happy to hear your love your new Luxury Vinyl Flooring, enjoy!
5.0
Robert G.
7 years ago
This is my second time using Woody at West Coast. This most recent job was for laminate woof flooring. Everything from start to finish deserves 10 stars. Woody, the salesman, is top-notch. The installer was excellent. I cannot recommend them more.
5.0
Marlin P.
7 years ago
Great service. Quality products. Love my new carpet and wood floors. Woody the sales manager was very helpful. Defiantly going back to get my kitchen done.
5.0
Kamala S.
7 years ago
Thanks to Woody and the team at West Coast Flooring, we were able to install quality custom floors in our new home within our budget. They were able to schedule installation immediately upon our close of escrow, working with us and around painting and electrical upgrades to finish on time.
5.0
Jim R.
7 years ago
Woody and the installation crew are superb, highly recommend them !
5.0
Jim R.
7 years ago
We are both extremely satisfied with West Coast Flooring ! In particular Woody was responsive, competitive and a pleasure to deal with. The installation crew did a superb job, every aspect was neat and tidy. They repaired damaged wood caused by ice maker/water dispenser leaks. That job was beyond tedious but they kept after it until it was perfect, very professional! The crew were a pleasure to deal with !
5.0
Ivy F.
7 years ago
I used West Coast Flooring for all of my flooring needs after a flood, including tile, wood flooring, and carpet. I was overwhelmed with the choices, but Irene made it easy to select the appropriate flooring to fit my vision for the house and also my budget. She was was extremely pleasant and professional! The installers were also all very professional and my flooring is BEAUTIFUL!! I couldn't be happier with the results. I would highly recommend Irene, John, and the entire staff at West Coast Flooring! Great company and great people.
5.0
Lucy A.
7 years ago
Went to West Coast flooring and received the best possible service from CJ! She really went out of her way to find us the best possible deal, and her commitment to the customer was apparent from the moment we walked in the door. She is great!
1.0
Sam S.
7 years ago
I have tried and tried and not gotten anywhere. We purchased a lot of new carpet for the whole house. The salesman was friendly, and knew his stuff. Everything was great until installation. There are so many things I don't even know where to begin. First the installers show up late, and worked until 9 PM. Our 5 year old couldn't go to bed because the house was still a mess. One of the installers rode a bike - not a motorcycle, a bicycle. The lead installer was, well, rude. Not in an overt way- but when we pointed things out or asked question he sat there stone faced. No response, not even a facial tic. You would think he didn't speak English- but he does very well. The next morning. Found staples EVERYWHERE - all over the carpet. Just what I wanted our barefoot daughter to play with. We found giant seams, and lifted carpet in more than one location. To add insult, our walls were way banged up and scratched. After 4 phone calls- and some yelling- I get a call back 36 hours later. I told them don't send same installer out. Who comes out- you guessed it- the same lead installer. I try talking to him- same empty response. I ask him to leave. They send someone else out to fix the problem a week later. Fast forward a year- more carpet lifting up. Emailed sales rep and customer service rep 24 hours ago. No response.
Kelley K.
7 years ago
I am glad that we were able to resolve all of your issues. It is always our policy to respond to customer serivce concerns within 48 hours, I apologize that we took 36 hours to get back to you but as a small family business we do our best to respond within 48 hours. I am glad that we were able to come out to take care of your concerns and we hope that you are enjoying your flooring. Please let us know if there is anything else that we can help with. Thank you for your feedback.
5.0
Jeff P.
7 years ago
My wife and I recently decided to have new flooring installed in our home, almost 1800 sq. ft. We had no idea what we wanted to do and hadn't even decided on a style or color. With a limited budget, we really needed help understanding flooring options and installation costs. After visiting a couple of other local places, we stopped in at West Coast Flooring and met with sales manager, John "Woody" Wood. Woody was very friendly and personable and took the time to answer all of our questions. His knowledge of the various materials and installation costs was extremely helpful and he understood our budget concerns as well. Woody showed us every type of material and provided us with honest opinions on pricing, installation and maintenance. We eventually selected the "CoreTec" brand of vinyl flooring in the style "Blackstone Oak", a beautiful simulated wood that is textured and waterproof and installed in alternating planks of beige, brown and grey. We scheduled a date and time for an estimate and then proceeded to schedule the installation. Woody explained up front that this type of vinyl flooring required an installation team that specialized in "floating" interlocking floors and gave us an estimated completion of approx. 2 weeks (10-12 working days). In preparation, we moved most of our furniture pieces to the garage and boxed up fragile items. The installation team arrived as scheduled, delivered all the material and went right to work. Zack and his team of installers were all really good people, friendly, accommodating, detailed-oriented and always took the time to explain each part of the installation process. The team were careful when moving larger furniture and took the time to cover large pieces with plastic tarp, including cabinets, to avoid accumulating dust during the demolition. I personally watched as the crew worked some very long, hard days, tearing out the old carpet, demolishing kitchen and bathroom tile, all while doing their best to keep our house as clean as possible and removing old material waste at the end of each day. I was impressed as they prepared the house for the installation, "floating" large areas of the cement slab that needed leveling, sealing small cracks, checking plumbing to eliminate any possibility of leaks as appliances were relocated and removing old 2" base board molding. Once the actual installation began, they worked at a very solid pace and the progress could easily be seen when I stopped by the house at the end of each day. Not having any previous experience with home remodeling, this project was far more involved than I ever anticipated. All things considered, we encountered only two relatively minor obstacles that slowed progress and delayed the completion by only a few extra days. The crew recommended that I replace two older toilet connections to avoid any risk of water leaks (something that should have been done long ago) and also, the work on our previously-carpeted staircase required much more effort than any of us had anticipated. The plumbing was an easy fix, but the rounded staircase required a level of detail that only someone with Zack's experience could handle. Allowing for a few extra days of finishing work was a very small price to pay for the professional work that Zack, himself, performed. The detail work on the staircase must be seen to be fully appreciated and the new 4" baseboard throughout the house is yet another example of the impressive level of detail that Zack and his team are capable of. Throughout this entire process, Woody and Zack were both always available by phone/text to answer any questions. My wife and I are extremely pleased with our new floors and continue to receive compliments from everyone who visits. The look of the new flooring is both rustic and yet very modern. Thanks to Woody for sharing his knowledge and expertise, we couldn't have done it without his help. My wife and I will be returning to West Coast Flooring Center again soon to select some new living room and bedroom carpet. And, last but not least, a VERY special thanks to Zack and his installation crew for their outstanding work on the new flooring, very impressive. Highly recommended. Keep up the great work!
1.0
Kathryn P.
7 years ago
DO NOT USE WEST COAST FLOORING. Worst experience I have had. From first dealing with a snotty older women who acted like I inconvenienced her. I really should have walked away then! Next SHANE, the MANAGER, who forgot our appointment to measure for carpets, tile and laminate repair. After leaving multiple voice messages and calling the store constantly about dates the work was to be done , NO response! I was about to spend around $5000 on them. I mean WTF, do they not want my money?If you want to be very frustrated and spend a lot of time trying to hunt them down then use them. I'm surprised they are still in business !! Horrible customer service!I have to give Alphonso some credit though, he tried to help but ordering and scheduling was Shane's responsibility.
Kelley K.
7 years ago
We are sorry about your experience in our store, we have been in business for over 25 years and we strive to provide the best customer service. We always want everyone's business and we are sorry that you felt that no one took care of you. We appreciate your feedback as we always want to improve for our customers.
5.0
Brianne W.
7 years ago
Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
5.0
Brianne W.
7 years ago
Woody was an absolute pleasure to work with. His knowledge of the product and communication of expectations was spot on. Woody is truly an expert and we couldn't be happier to have worked with him. Although, we haven't moved into our new place yet, our new flooring that was done by West Coast Flooring has surpassed our expectations. We are looking forward to moving in and enjoying our brand new floors!
1.0
YouShouldKnow 2.
7 years ago
My first post (removed by Yelp because it was too brief) had two words - Caveat Emptor. This aptly describes my experience with West Coast Flooring. Caveat emptor is defined as, "the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made." I would add that subsequent to payment, things went downhill faster and more furiously! This experience was beyond disappointment; I found the staff to be curt, at best, and neglectful overall. The installation team was a breath of fresh air after dealing with the administrative staff; however, I do have an area of my entryway that is very squeaky. That said, I'll deal with it on my own so as to avoid having contact with this company again.
Kelley K.
7 years ago
As always we appreciate feedback so that we can improve, our flooring Customer Service is our TOP priority! We are sorry for your experience and we strive to be the best flooring company we can be, which is why we have been in business for over 25 years. Due to the non response and no name on this account we are unable to reach out to you to help you with your concerns but should you want to allow us to fix your entry way we would be happy to help. We want all of our customers to love their flooring purchase! Again I am sorry for the experience that you had and we hope to make it right in the future for you.
1.0
Christina S.
7 years ago
SO bummed with their service! We had flooring installed with them years ago. Needed to get some to replace. The guy that came out to measure measured the wrong area and had to come out a second time. We got the order in and paid for supplies but the installation manager didn't reach out until I had tried contacting her several different times. We got it scheduled and the installation guy showed up at the wrong time. We rescheduled and the when he got here told us he wasn't the guy for the job and left. He said his manager would call and reschedule. I called her and she told me she would call me by the end of the day.... she didn't. This process has been that hardest part of our entire remodel!
Kelley K.
7 years ago
Christina, we are very sorry for the inconvenience of your installation experience. Our policy is to call within 48 hours of your purchase so I am unsure of why you didn't receive a call. We hope you can understand that it was not our intention to not call you and in the future you will consider using our company again.
5.0
Cheryl S.
7 years ago
Great service and great deals! Woody is very professional and knows flooring. We used West Coast Flooring to replace our tile and carpet. Customer service is impressive. Our mirrored closet door was accidentally cracked during the carpet install and they responded immediately, taking care of it. I would highly recommend this company to all my friends!
5.0
Isabel K.
7 years ago
2nd time using this company to install new floors in my 2nd home and they are an amazing company! Woody the sales rep is so patient and helpful in picking out the perfect floor and his installer Hass and his crew are such professionals! He is a perfectionist who goes the extra mile to make sure the floor is installed beautifully. He is such a nice hardworking individual that I will not hesitate to use him and Woody when I install new floors in my 3rd house! So very very happy and I will post pictures soon.
5.0
Isabel K.
7 years ago
2nd time using this company to install new floors in my 2nd home and they are an amazing company! Woody the sales rep is so patient and helpful in picking out the perfect floor and his installer Hass and his crew are such professionals! He is a perfectionist who goes the extra mile to make sure the floor is installed beautifully. He is such a nice hardworking individual that I will not hesitate to use him and Woody when I install new floors in my 3rd house! So very very happy and I will post pictures soon.
5.0
Derek C.
7 years ago
Woody did an amazing job with our floors. We recently had a flood and he definitely took care of us. We got to take samples home, test them in the light of our home, and he is very knowledgeable about everything floors. He even managed my wife's extra pickyness, which believe me, is a tough feat. Well done Woody!
5.0
Liz C.
7 years ago
Hands down best flooring company ever. The sales manager Woody truly knows concierge service. I am a real estate agent and I send all my business here for their flooring needs! I know they are in good hands with Woody. Not only do I work professionally with this company, but I am also a customer. They helped me with my bathroom tile and just recently, installed brand new flooring throughout the downstairs. We had water damage from a water heater flood, and we just wanted our lives back in order. Woody gave us a great price on product, installed in two days, and called to check in on me! He took time out of his personal schedule to accommodate mine. I couldn't be happier with the entire experience.
4.0
Ginger T.
7 years ago
this unfortunate situation was handled very well with a great outcome !!
5.0
Bonita L.
7 years ago
West Coast flooring is fabulous! I was helped by Irene and she worked with us from beginning to finish.With her suggestions I found the right flooring for my home. She came onsite to insure that everything was going right Roberto and Andreas installed the floors and what a fine job they did. Thank you for such a neat and efficient job West Coast!! The floors look fabulous. I am so thrilled with West Coast Flooring!.
5.0
Mark B.
7 years ago
West Coast just completed tiling our master bathroom, and we couldn't be happier. They had exactly what we were looking for. We shopped extensively, and no one beat their price. Customer service was also. excellent. The installation went great, and they followed up with a phone call to make sure all was well. Two days later, the baseboard installers stopped by, and they were awesome. We had a concern about how the new baseboards would mesh with the existing bedroom baseboards, but they notched them perfectly so you don't even notice. Both crews did a great job cleaning up afterwards.
5.0
Dave M.
7 years ago
West Coat Flooring (Woody, Sales and Zack, Installer) installed our floors in our house. A few months later we did some renovations in our house which required us to have Zack come back out to install the flooring in the areas that we had removed some walls, etc. Zack came out, took the time to let me know what we would need to finish the job, explained in detail how the floor being connected works and was very clear on the process. Zack picked up the flooring we needed, spent the day removing and reinstalling the flooring in the new areas. Zack did an amazing job in what might have looked simple to the common person, but to the flooring guys they truly know how to do the job and do it right. Zack is clean, kind and hardworking. I cant say enough about West Coast Flooring, Woody Wood is awesome to work with and Zack did a great job on the install. I have and will recommend them to everyone.
5.0
Dave M.
7 years ago
West Coat Flooring (Woody, Sales and Zack, Installer) installed our floors in our house. A few months later we did some renovations in our house which required us to have Zack come back out to install the flooring in the areas that we had removed some walls, etc. Zack came out, took the time to let me know what we would need to finish the job, explained in detail how the floor being connected works and was very clear on the process. Zack picked up the flooring we needed, spent the day removing and reinstalling the flooring in the new areas. Zack did an amazing job in what might have looked simple to the common person, but to the flooring guys they truly know how to do the job and do it right. Zack is clean, kind and hardworking. I cant say enough about West Coast Flooring, Woody Wood is awesome to work with and Zack did a great job on the install. I have and will recommend them to everyone.
5.0
Marian D.
7 years ago
West Coast Flooring installed our laminate floors today. The color Nicole helped me select is perfect. Ricardo and his team are a well-oiled machine. In seconds they got right to the task and worked seamlessly together. Ricardo is an artist with the baseboards. It was a pleasure to have them working In our home.
5.0
Alex V.
7 years ago
Love this place! Worked with woody. After going to 8 different flooring stores this place had the biggest selection, good prices, and woody was so awesome to work with! Highly recommend this place!
5.0
Crystal L.
7 years ago
Whoever ever shopped for flooring knows that flooring has so many options and it could be a tedious chore. But West Coast Flooring in Vista did it again. Woody helped me with my house last year and this time I took my sister to see Woody again. Less than an hour, we decided on the water proof material Woody recommended. The best part is that he found out we could get better price online for the same brand and color, he went far and beyond and helped us match the price. We would rather purchase the flooring from a reliable local store than on the web! Woody deserves 5 stars and we will return for sure!
5.0
Sergio O.
7 years ago
Excellent product and service! The carpet looks amazing. The installers did a great job and were professional. Alex helped us pick the perfect carpet and was extremely accommodating. We will definitely come back for any future flooring needs.
5.0
Kristin W.
7 years ago
We were very happy with our experience from start to finish. Woody in the show room worked patiently with us to understand our needs in terms of durability, style and budget. The installation process was painless and the installers took great care to move and replace our furniture. We had shopped at several retailers and big box stores and none of them came close to the level of service and value for high quality products.
5.0
Carrie H.
7 years ago
Excellent service! Excellent product! Everyone, especially Woody, was amazing and took as much time as we needed to know what was best for our rental property flooring. He made the process easy and quick, and wonderful experience with no pressure. That's why we're a repeat customer because every experience has been consistently good, and great follow up with install scheduling. When we had to make a change, they accommodated us. And the installers were prompt, polite, and diligent. We will continue to purchase from West Coast Flooring Center, as well as refer to all our friends and family. 5 stars!!!
1.0
Daisy A.
7 years ago
I DO NOT recommend this company at all. After they installed the carpet, it needed to be restretched few times. They didn't do a good job from the beginning and the last time I tried to schedule the appointment was so difficult( showed up at wrong address at 7 a.m.)They were rude and condescending.
5.0
Carrie H.
7 years ago
Excellent service! Excellent product! 5 stars!!! The selection was amazing, and everyone was very helpful. We first used them years ago and had a great experience then, and now at their new location had an even better experience! The install team scheduled the install in time for Christmas, and was even flexible when we had to reschedule to do construction delay. They took good care of us and we highly recommend West Coast Flooring Center to everyone!
5.0
Shannon F.
7 years ago
I got coretec luxury vinyl, it looks beautiful. Woody was fantastic. Everyone is super friendly and helpful. Super fast, super clean work. I would highly recommend them for any sort of flooring. Ask for Woody.
5.0
Pia L.
7 years ago
West Coast Flooring just completed my floors today and I just want to say what an AMAZING job they did! It all started with the warm, genuine demeanor of John "Woody" Wood in Sales. I so appreciate a salesperson who is not pushy and who genuinely cares about their customers and this is Woody! Furthermore he has a great eye for design and is very knowledgeable about his business. However the experience did not stop there....the crew that came to work started exactly on time and completed the project early! I have honestly never experienced a crew that worked so fast and so meticulously that every detail was accounted for with my flooring project. I thank Feras and his crew Fernando, Antonio & Jorge....they were so precise and fast with the installation and my floors look GORGEOUS! Thank you West Coast Flooring you guys are worth every dollar! :)
3.0
Janet W.
7 years ago
We have bought travertine and mahogany flooring from West Coast - their products are impeccable. Beautiful! They had very competitive pricing as well. Extremely happy!
1.0
Frank H.
7 years ago
Do not go to this location! We needed to replace our master bedroom carpet due to an expansion and a remodel. We went to this location and was helped by Ms. Alex Gomez. I was trying to match as close as I could the carpet in the rest of the house. She was friendly, brought many samples to compare and even called the shaw representative for his advice. We decided on one, she took my name, number and all contact info. I was told she would have someone call me in a day or two to come and measure the room. Three days passed and no call. On Monday I called and was told she was gone for the day. I left a verbal message with the operator. No call back. Tuesday I called again and was given her voice mail. No call back. Wed I e-mailed her personally. No call back. If they didn't want my business why not just say so. Go somewhere they want your money and appreciate your business.
2.0
Rick B.
7 years ago
Really not knowing what to say about this place. Good selection, normal in-store customer experience. You might get lucky, walk away with an order delivered in full on time. Unfortunately for us, it was a disaster. To put it plainly, the store exhibited deception, no integrity and absolute lack of professionalism. I understand this is only a retail outlet and they need to rely on manufacturers and wholesalers. Things do get out of hand and they need to face factors that are out of their control. I guess we faced one of those disastrous conditions. All they had to do was to be upfront, transparent and be communicative as they worked through the problem. Instead, they lied, threw out false expectations and in the end said no apology. Not even an offer to mend the poor retail experience. There are many flooring companies. Unless you are desperate, West Coast Flooring does not have to be your first visit/choice
5.0
Nita L.
7 years ago
Professional workmanship. Staff is accommodating. Alfonso Luna's knowledge on the various flooring options provide the customer with needed information when choosing their flooring.
5.0
Heidi U.
8 years ago
We purchased our floors through West Coast Flooring and are so happy with our new floors!! Woody came recommended by a friend and he was super great in customer service! After searching for floors throughout our home, and not finding(or knowing) quite what we were looking for, Woody made a suggestion about some flooring he knew about and showed it to us on line! Well, that was it! we LOVED it! He came out and measured, we purchased, and delivery and instal was a breeze! We get so many compliments on our floors! Thanks again Woody and WC Flooring Center!
5.0
Tara J.
8 years ago
We had a slab leak and needed to get new flooring, but stay in budget with what the insurance company gave us. The folks at West Coast Flooring consulted with us and guided us to a great result. We bought the new Luxury Vinyl Plank which is waterproof, and looks like wood. The price was great. We hired our own local guy to install it. We love the flooring. It changed the look of the house. I would post pics but I do not see how to do that here. I highly recommend West Coast Flooring.
5.0
Gretchen P.
8 years ago
We have had Westcoast do 2 homes for us. They just completed a demo and laying new wood plank French oak in my current home. Everything was done with attention to detail. Their pricing is amazing...their knowledge of product outstanding...Isaac and Shane worked with us. The installers were on time, polite and responsive to our questions and concerns. Don't bother shopping anywhere else for flooring!
1.0
Laura F.
8 years ago
West Coast Flooring installed wood flooring throughout the house. During the installation they broke a piece of wood trim in 2 different places. Several months later, they refuse to replace the broken piece of trim. The piece of wood trim is now cracked in 3 places and pulled away from the other pieces of wood. Also during the installation, they removed the thresholds under 2 exterior doors and did not reinstall the thresholds leaving an inch gap under each door. The tile guys didn't communicate with the wood flooring guys so there is a gap at the bottom of the tile where it meets the wood floor. Other than these issues...the floor looks nice. I would not use this company or the subcontractors that work with West Coast Flooring.
5.0
Michelle W.
8 years ago
We had West Coast flooring install oak engineered wood throughout most of our home. I got 3 estimates and they came in at the best price and I am extremely happy with the results. Finished on budget in a shorter time frame than anticipated! Plus they had to remove a ton of porcelain tile which was a difficult job. I would highly recommend them for all your flooring needs and as a Realtor I am very picky on who I refer out to my clients and happy to refer West Coast Flooring!
1.0
Myrna B.
8 years ago
Worst company customer service and ethics I have ever dealt with. Delivered the wrong wood three times. The installers were sloppy and damaged some personal property as well as some structural damage of which they denied. They did not use the proper amount of glue we pre-paid for required by manufacturer for warranty. So we had hallow spots everywhere.The transitions to tile were not done correctly, and too any other issues. Called the manager, Shane, numerous times to complain during the install process, but nothing was ever done. After the install we would not pay the balance. After constant complaints, calls, and letters they sent out an inspector that said the floors were installed wrong and needed to be redone. Still they did not agree, and over the next four or five months they sent 2 others to inspect the floors. All said the floors were not installed properly and needed to be redone. Then they agreed to redo, but were going to send out unlicensed people so we said no. They also did not agree to all damages their installers did. After 6 plus months of no resolve we had to consult an attorney. We finally got most of our money back! Use them at your own risk! They do not stand behind their work in a professional and logically way. The customer does not come first!
2.0
Robert J.
8 years ago
I wanted to give this place my business. I really tried- probably harder than I should have. 3 times I contacted them, and 3 times they didn't call me back. I gave up. I stopped in on a whim, as I had seen them from the freeway. I just bought a house and was looking fr some new carpet and possibly hardwood flooring. I had an idea of what I wanted and perused around the store for a little while looking at samples. I asked at the front desk if I could have someone measure my place so I could get an estimate for installation. I gave her all my contact info and she said a sales person would contact me in a couple hours to set an appointment (after lunch). 2 days later I called again and spoke with the installation manager who was very apologetic and promised to have someone reach me. 3 days later I tried a third time. Still no responses. After trying 3 times over the course of a week, my co-worker advised me to stop trying. I'm not sure if they are that incompetent or just don't want my business. Sorry guys, I liked your selection, but if you can't even give me a call, this isn't going to work.
Kelley K.
7 years ago
Robert, we are sorry for your experience, at that time we were moving our corporate location and we did have an adjustment period, but we are back and open in our new corporate location in vista and we would be happy to have another chance to work with you. Once again we are very sorry and never want our customers to have anything but the best experience!
5.0
Stacy B.
8 years ago
I just replaced all my carpet and it looks great! The installers were the best part. Efficient and super friendly. My job wasn't quick or easy but they never complained and did a great job.
5.0
Karthik K.
8 years ago
After shopping around approximately 7-8 different flooring places, we finally decided to go with West Coast Flooring after a friend of ours recommended it. We worked with Woody, who is honest, friendly and patient. He answered all of our questions, addressed all our concerns, and in the end, provided the most competitive bid. Woody also provided the information we needed in order to get the necessary HOA approval before work could start. The installation went quickly and smoothly, and the installers were friendly and did a great job cleaning up afterwards as well. We were living in a small corner of the home during the install, and the installers made sure to complete the work in a way that minimized the inconvenience to us. Everything was on time and on budget. We are very happy with our completed floors!
5.0
Jay J.
8 years ago
There was a promotion on Yelp for this flooring store that I had previously bought tile from. I had a slab leak at my home and needed new waterproof flooring. There is this new stuff called vinyl luxury plank, and I went here to check it out. Woody the salesman was great and showed us the huge selection and helped me match my colors. I chose some Coretec plus and am excited to see the finished results. I got to pick a large area rug for no charge because of the promotion. The prices were right in my budget that insurance was giving me. I just had to Yelp about my experience. Ask for Woody on the week-end.
1.0
David S.
8 years ago
I am very disappointed in this company. As a successful contractor for the past 30 years I value and expect good service and more importantly follow thru. Do what you say you are going to do when you say you are going to do it. I came into the San Marcos showroom and spent quite a bit of time looking at flooring and talking with a designer named Isaac. I set an appointment which he arrived late to. I then was promised a quote by the following Thursday. On Friday I had received nothing and so I called in and was promised a quote by end of day. By Monday morning, still no quote so I called one more time and was promised that I would receive the quote. I did receive a quote that was incomplete and only covered part of what we discussed. I called in and spoke with the "manager" Shane on Tuesday who promised he would get the rest of the quote to me by end of the day. Wednesday and still no quote. Called Thursday and spoke to Erika who assured me that Shane would get back to me by the end of the day. Here it is Thursday night and no call & no quote. These people should realize that they are running a business and that follow thru is very important. That my time as a consumer is every bit as important as their time, and that when I give it up so they have an opportunity to further their business follow thru and respect is very important. I was not getting other quotes when I stopped in, but now that they have wasted my time I will not be using them and have to start the process with someone else.
Kelley K.
8 years ago
Business Owner
We pride ourselves on quality flooring and customer service, sorry to hear that you didnt feel you were given this. We will definitely take this feedback and use for future training. Unfortunately, we were not given a product choice by you so we were not able to give you a quote without knowing what you were looking at specifically. Best of luck to you in your flooring search and if there is anything further we can help you with let us know! Thank you
5.0
Alex F.
8 years ago
Staff was very friendly and helpful. Large selection of flooring (carpet, tile, wood, etc.) Woody was extremely knowledgeable and helped us pick amazing hardwood flooring for our new home that we installed ourselves. Would definitely recommend and return here in the future.
1.0
Pedro R.
8 years ago
Well after been ignored twice by their really bad customer service at the San Marcos store, I sent a message to their Corp office. A Lady then called me the next day kind of upset about my message, I explained to her that I was ignored not once but twice, she then replied maybe they where busy, indeed they where talking their on personal problems as I could not, not hear because I tried to make my self visible and get their attention, after several tries I walked out in front of 3 people, they turned around and see me walked out but none said word. The Lady then offered to have her floor manager give me call and set an appointment with me which I agreed, till this day I'm still awaiting such call. I will never recommend this company to anyone. Pedro
5.0
Dawn M.
8 years ago
We worked with Woody a year ago and had a good experience. We came back to get more of the same, instead of 3 guys, there was Alex. He did such a superior job in half the time. WOW it looks super too. Thank you! We will return. Super Job Alex!
5.0
John S.
8 years ago
It was time to replace the carpet in our house. This was the first time we've ever purchased carpet. In the past, we've replaced carpet with wood or tile, but never carpet. We went to 5 shops to get different insights. We decided to work with Woody at West Coast. It wasn't easy for us to make up our mind on the carpet. We brought home more than 20 different sample boards. Then we ordered more than a dozen carpet samples. We lived with each sample for a week, seeing how the light in each room affected the color. Then there was the texture. That was a whole other challenge for us. And there was pattern to consider. It's really quite daunting. Woody was patient and kind and persistent with us. Ordering sample after sample, and coaching us to give this decision the due diligence it deserves. After all, we'll likely live with it for a decade or two. He encouraged us to consider every option we were attracted to. All the work paid off. After a couple of months, we made a selection. Woody gave us a great price. The West Coast team did a great installation. And, we love it.
5.0
Tara R.
8 years ago
We had a great experience with West Coast Flooring. We worked with Woody who's experience, knowledge, and customer service is the best. West Cost Flooring has tons of options in all price ranges. We explained what we were looking for and Woody helped us easily select the perfect option within our price range. The materials arrived within a week and installation was smooth and efficient. Definitely recommend West Coast Flooring San Marcos and ask for Woody!
5.0
Frank W.
8 years ago
Shopping around for flooring can be a very tiring endeavor. Working with family to choose flooring is a chore. I'm very glad we visited this store. Woody helped us upon our first visit, and gave us his honest thoughts about the type of flooring we were looking for and wanted. Woody came out to measure and was excellent giving us a great quote that adhered to what we were looking for. All along the way there was no sales pressure. Woody and the store staff were very professional and helpful. I really like the service, selection, and pricing here!
5.0
Trent M.
8 years ago
We needed new wood floors for our house and decided on West Coast Flooring after shopping around a bit. We worked with Woody who did a great job. He showed up on time for our quote appointment and was a joy to work with. Easy going and comfortable. We decided on an Acacia wood and made the purchase. We also used West Coast for the installation. We were able to schedule it around Mother's Day weekend when we were already planning to be away at the beach in Carlsbad for a week. The install crews were courteous and respectful at all times. They took great care of our property and did an outstanding job. We could not be happier with the price and workmanship.
5.0
D W.
8 years ago
Better quality products for the same price or cheaper than Home Depot ( can I say that?). "Woody" is the guy to ask for, my wife and I took 2 years from the time we first met Woody to when we made our purchase. He never pushed us even though we were in there multiple times getting samples and looking at different options. Alex was great with the scheduling and we had Roberto's guys install the LVT and Juan and Jose installed the carpet, I'd ask for all of them again cause they all did a great job.
5.0
Felicia M.
8 years ago
My husband and I selected West Coast Flooring in Solana Beach for our office. Tyler and his team were incredible. He brought samples and helped us select a wood flooring that was exactly what we were looking for. The install, prices and customer service were far above our expectations. Thank you!
5.0
Edward M.
8 years ago
From start to finish, West Coast Flooring took excellent care of me. I hate shopping... But Woody asked the right questions in order to get a sense of what I wanted so that made it easy. Then when it came to installation, David did an fantastic job - truly a master. The tight fit around the fireplace and the transitions to the bathroom tile was perfect. Woody followed up with me and I had to admit that I wasn't completely happy with the fact that the wood seemed to be cut a little too tight around the dishwasher. The way you're treated after the sale is a true test and West Coast Flooring came through. They sent David back and he made it right. The final result (did the entire house except bathrooms) exceeded my expectations and the Old Mill Maple looks fantastic!
5.0
Yens M.
8 years ago
We just bought a new home in Vista, on the golf course and it needed flooring. We got several bids and ended up using West Coast Flooring to install US Floors, Cortex Plus, Alabaster color. I mention the type of flooring because it is so beautiful and waterproof. 7" X 48" planks with a waterproof cork backing. It looks fantastic and the price was right. They were the lowest in price and the most professional with a fantastic show room. Certainly the best show room I've seen for flooring. Woody (John Wood) was very professional, assuring us of the most competitive pricing and professional installation with great service to back it up. The installation crew headed up by Rafael, who was also very professional and flexible. I have attention to detail and they accommodated many requests with smile. I could not have been happier with an installation crew. My entire experience was seamless. I would rarely give five stars to anyone and this is only the second time I've used yelp in my life. I highly recommend using West Coast Flooring. Don P.
5.0
Pat A.
8 years ago
On the recommendation of friends, I went to West Coast flooring for the purchase and installation of laminate flooring in my downstairs, stairs and upstairs hallway. I dealt with John (Woody) Wood and must say it was a great experience. John is very personable and knowledgeable and a pleasure to deal with. He came out to my home and measured and I had an e-mail quote almost immediately. The time was very short between my confirming the purchase and when they could set up the installation. The installers were really great and did a wonderful job as well as both being very considerate and helpful. I just love my new flooring and wish I had done it a few years ago. I have no hesitation in recommending West Coast Flooring and particularly dealing with Woody. I shall be recommending them to friends in the future.
5.0
Linda A.
8 years ago
Woody is excellent! He understood what our needs were and that we were under a time constraint to get the project done. He guided us with his advice and knowledge and we are so happy with the results! He's very personable and really knows the industry. The install went quick and smoothly. They were neat, organized, professional and on-time. What more can you ask for? Thanks Woody, for making our lives a little easier :)
5.0
Doreen M.
8 years ago
Great Experience!
Top performance in each experience!
5.0
Jenny M.
8 years ago
Professional and friendly service
After getting several quotes from different flooring companies, I really didn't feel comfortable working with any of them. Then a friend of mine recommended West Coast flooring. She had used San Marcos location but I'm closer to Solana…
5.0
Len G.
8 years ago
We are very happy!
Great from start ( picking out carpet ) to finish ( installation )
5.0
Marianne T.
8 years ago
Great job!
Just had hardwood floor installed in our family room, foyer, hall and one hedroom. The installers did a great job and were very conscientious. We highly recommend West Coast Flooring.
5.0
Ashley E.
8 years ago
I had such a great experience from start to finish working with Woody at West Coast Flooring. He was very polite and listened to my ever-changing wants. I originally wanted hardwood flooring, but after giving it more thought I was open to Laminate. After discussing this with him (my 3rd trip to the showroom), he introduced me to the Luxury Vinyl Planks -- which I loved. I ultimately bought the vinyl planks and couldn't be more pleased. I was working with two other shops to compare prices, and ultimately bought from WCF because the level of service was well beyond what I received anywhere else. No pushy sales guys -- just honest, real, knowledgable guys. Thanks Woody!!
5.0
Gracie M.
8 years ago
Excellent experience from our project's inception all the way through to the follow up! Our timeline was the most crucial part of the project. The carpet we initially ordered was going to take a few weeks to come in and Alex (she's a superhero by the way), jumped in and offered us many options to help meet our deadline. After some consideration, we decided to keep the carpet we ordered and Alex kept communications open with us leading up to the install. We had a few obstacles that were outside the realm of the initial project scope and the installers happily accommodated us. The best part about this place is that they are clearly a HUGE successful business, yet despite their size, their customer service makes the experience very personal. We will definitely be using these guys in the future!
1.0
Margaret B.
8 years ago
I met with Shane, the store manager, several months ago (October) about replacing stair carpeting with oak treads. He was scheduled to come a couple of days later and failed to show up. After waiting 1+ hours I called him and he said "he would be there in a half hour" (Sounds like he forgot our appointment). He came and did the measurements (Friday) and was going to get a quote to me the following Monday. After a couple of follow-up calls to him, and his promising to get me the quote, I still haven't heard from him. Previous to trying to work with West Coast, I spent months trying to get to contract with Flooring America in Bressi Ranch. I needed one question answered by the installer. After several attempts and being told "they apologized for the inconvenience" I told them it was a done deal if we could just get this one question answered. I worked with them July- September and I am still waiting for that phone call to get that question answered. BTW: I have beautiful oak treads now, thanks to California Flooring and Design in San Diego. Ray and Greg were extremely prompt in meeting all commitments -- every step of the way. Xavier was the installer and did a beautiful job. And, it was almost $1,000 less than the Flooring America quote. Don't know how it compared to the West Coast Flooring Center quote...I'm still waiting for that....
Kelley K.
8 years ago
We are very sorry about your experience and we will definitely use this feedback to improve on our business procedures. Unfortunately we do not do custom stair treads, that is something you would have to hire a wood working company or specialty contractor to complete for you. We are glad you were able to find a company and I am not sure what Flooring America in Bressi Ranch has to do with your review for West Coast Flooring, maybe you have your reviews mixed up.
5.0
Grant H.
8 years ago
Woody was super-helpful and patient during my very long (6-month) planning period. We bought Hybrid Fusion Blonde Acacia vinyl flooring that looks so realistic, even the workers who were down on their hands and knees thought it was real wood! Their installers were very professional, and reasonably-priced, and went over and above the call of duty when they made very detailed cuts to fit my custom edging. We also bought some gorgeous carpet, and I was impressed that Woody let us store it in their warehouse for a couple months while I got my contractors all together.
5.0
Lindsay A.
8 years ago
We recently purchased hardwood flooring at West Coast Flooring. Woody was so patient with me and helped me choose just the right flooring to fit my needs. I went to other flooring stores but no one gave me the excellent customer service that Woody gave me and the price was awesome! I highly recommend West Coast Flooring and ask for Woody!
5.0
Vicki L.
8 years ago
We are very happy with our new hard wood floor. Thumbs up to Woody and the two really great guys (John + Marcello)who installed our fabulous floor!
5.0
Roon B.
8 years ago
Awesome customer service experience from the front desk to sales to the warehouse guy. Flooring choices are super overwhelming, but I feel like they understood what I was looking for and make my choice very clear. Ordering was fast and easy. There was a bit of a mix up when I called to order more of the floor, as I'd made the decision to go ahead and re-floor the whole house after my first order. They handled it beautifully and professionally. We had our contractor install the floors and I will be ordering from West Coast when it's time to refinish the attic!
5.0
Dustin H.
8 years ago
Went in, met with Woody. Selected products to sample at home. Ended up selecting an awesome hardwood laminate floor. West Coast had the best crew there to install (in the rain). The price was fair, the job was professionally completed. Working with Woody was great. The workmanship was above and beyond our expectations. Do not go with anyone else for your floor installation.
5.0
Les L.
8 years ago
Use West Coast Flooring Center! Ask for Woody! My wife and I were carpeting several rooms in our home. We'd shopped the big box home improvement stores, but weren't really satisfied. That's when we gave West Coast Flooring Center a try. We're very glad we did. Woody was extremely knowledgeable. We told him what we wanted, we gave him a ballpark budget, and he showed us numerous samples. He explained the qualities each possessed, strengths, potential weaknesses, and offered advice. Interestingly, the highest price choice, was not necessarily his recommendation. He based his recommendation on our needs and situation. We made our selection, and Woody came out to measure the rooms. He was on time, pleasant, was quick and accurate. As such, there were no issues when the installers arrived. We had selected a date for the installation, but had to postpone at the last minute for unforeseen, unrelated matter, and Woody graciously rescheduled. The installers arrived on time, were polite and pleasant, cleaned up after themselves as they worked, and did a great job. We will definitely use West Coast Flooring Center again next time we need flooring.
5.0
Todd K.
8 years ago
Woody is the man, great no pressure salesman. We must half taken home half the tile in the store home for samples over at least a month. Anyway great price and awesome install.
5.0
Jenifer M.
8 years ago
Very satisfied with our experience with West Coast Flooring. Woody and the rest of the staff were very friendly and helpful in assisting us with finding the right carpet at the right price as well as installation on the day we wanted, the day before Thanksgiving. Installation staff was timely, very professional, and even brought in a guy at the end of the day to make sure the job was completed that day. Carpet is amazing and we are completely satisfied all the way around. Have already recommended WCF to a friend who is looking to install carpet.
1.0
Merrilee M.
8 years ago
I would not recommend this organization to install anything.
I received extremely poor customer service. I had issues with the carpet itself which was not the fault of West Coast but the manufacturer. I did and still am since Sept. have a problem with the poor customer service. I was to receive…
5.0
Lupe R.
8 years ago
My husband has ordered flooring multiple times for some of his clients, their sales rep. Alfonso has always gone above and beyond to make sure each transaction goes smoothly.. By far the best prices, products and customer service in the north county!
5.0
Jame T.
8 years ago
We went to West Coast Flooring Center for our recent flooring purchase, Woody helped us and was very knowledgeable and pleasant to work with. We were pleased with our service and overall experience and would definitely recommend West Coast Flooring and working with Woody to others.
5.0
Kevin T.
8 years ago
We shopped around to probably 8 different flooring locations, and several online. We chose West Coast Flooring after meeting Woody at their showroom in San Marcos. Woody and his team are knowledgeable, the price was the most competitive, the process was smooth, and the install was timely and done flawlessly. They even came back and installed a few quarter-round pieces for us at no charge.
5.0
Duke J.
9 years ago
We worked with Woody and Alex at the store and found both of them to be very helpful, and, more importantly, very personable. It took us a long time and many trips to make up our minds as to what we "both" liked. Alex and Woody were always very pleasant. The two young men who did the tear out of the existing hardwood floor and sanding were very polite. I knew this would be a tough job, and I was truly amazed at how quickly they were able to remove the original flooring. The installation went off without a hitch. The pattern of board selection was well done, giving the finished floor a great look. Thank you so much for the overall experience. Duke
5.0
Linda H.
9 years ago
I first ordered flooring from West Coast in San Marcos in September. Being new at it and deciding I was going to install myself, Woody was very helpful in helping me choose the best option. There was a problem with the order and it was delayed. Not their fault, the shipper messed up! Woody was very apologetic and worked at lightening speed to fix the situation. I have since reordered more flooring. Woody personally went above and beyond to make this order smooth. He is all about customer service. If I every need flooring again, I will be back. However, maybe next time I will let them install!
1.0
Jonathan M.
9 years ago
Liars, cheats and terrible customer service! I had 2,000sqft of carpet installed. Installer showed up with two different types of carpet, the type I had ordered and some cheap brand that almost looked the same. The installer was instructed to put one type upstairs and the other downstairs, like I wouldn't notice. Looking at the stairs and the rest of the downstairs it was very apparent. Had him give me two spare scraps for comparison. The supervisor guy came out and actually argued with me that they were the same and it was just a different "dye batch", when in actuality the carpet were completely different thickness and texture. The installer agreed with me and told me to pursue getting the right carpet. Finally after some back and forth they finally sent the installer back with the right carpet to install. Fast forward to last year: Carpet is showing pink spots and fading in some areas, it's definitely not the carpet cleaner I use, I don't have any pets or kids and any spills are cleaned up immediately. Carpet is under their 10 year warranty. Get an email back, "it's the cleaner you use". Again I explain that it is not, these are areas that haven't been cleaned with a cleaner. He tells me that he has to talk to the manufacturer... That was last year, I haven't heard from him nor can I get a response to my emails. Crooks, plain and simple. I will never use again and I never recommend them to my friends. Beware.
1.0
Vicki F.
9 years ago
The worst customer service experience! We were moving and had one week to replace carpet in two bedrooms in the new house. Woody got the order in and the carpet was to be installed at 8 am on Friday. Friday noon Alex called and did not have an installer available. The only option was the following Monday. Strike one - but okay stuff happens. The installer showed up on Monday and said there was not enough carpet because he would not seam where there was an existing seam on the wool carpet already in place. He insisted he needed another 4 inches which meant I needed another 4 feet of carpet! Strike two! Woody never asked for anything other than room dimensions or offered to send someone to measure. Alex aggressively put all blame on me - Talking over me with the corporate policy speak and just shutting me down. I would describe her approach as adversarial and hostile. We resolve to install one room and two closets with a reorder at my expense for the complete second bedroom. I was going to have at least a 12 x 13 overage. I was very unhappy but stuck. Strike three! Then...the carpet is unrolled and it is unusable! Completely ruined! All of the carpet had to be reordered with no way to know when it would arrive or in what condition. STRIKE OUT! I decided at that point that I had enough of West Coast Flooring. There was no way I was getting the carpet installed before the furniture arrived anyway, so I would start fresh with a company that wanted my business. I used the situation to cancelled my entire order that day without penalty. It was Monday September 21. I have had to call three times to chase my refund - a simple reversal on my credit card. Today is October 5. It has been two weeks and I still do not have it. Alex remains as unapologetic as ever and only border line polite - more company speak about process and approvals! Ridiculous! This is a small company not an international conglomerate evidenced by the fact there is no one to talk to about my refund other than Alex! Don't use this company. If anything goes wrong they will treat you very poorly. I hope I finally get my full refund and do not have to call again. This has been a wholly unpleasant experience.
5.0
Lauren F.
9 years ago
John "Woody" Wood is awesome. Lots of product knowledge and great advice, super friendly, treated us like we were his #1 priority.
1.0
Jamie B.
9 years ago
The worst customer service experience! The carpet was not large enough for the room. They measured wrong. In the end they could have retained a customer by being nice and working through the problem. Instead they were rude, talked over you, and tried to place blame on us. I should have know when the carpet installation was canceled due to their system error, the same system that they were claiming has all correct information! Go elsewhere, you will be happier!!!
5.0
Lou S.
9 years ago
We were on a time schedule trying to get flooring into our new home during the week prior to moving in and we had a lot of rooms to cover. Carpet was trashed and we wanted to change things up by putting in vinyl plank flooring that looks a lot like wood (called COREtec) and some carpet. After getting a few bids from some other places in the area, we met with Woody at West Coast Flooring in San Marcos. Not only did he help us find the right flooring that would be able to be installed quickly but gave us a smoking deal on the whole house. And trust me, there was a lot of floor to cover! John, the vinyl floor installer, did an amazing job and came back a few times to fix a pesky step lip. Super great guy and really put a lot of pride into the fit and finish. Several friends have commented on how great it looks since. Ivan, the carpet installer, did a really nice job on the capping the stairs the right way with carpet and finishing some rounded corners. He came back to finish tack strip that I couldn't get the carpet back onto. Needless to say, West Coast Flooring is the best. We ordered our stuff 2 weeks before install and had everything complete by the time we moved in. Their follow-up customer service (we worked with Cherie) is great and are ready to help you should you run into any issues with the flooring.
5.0
Greg A.
9 years ago
John "Woody" Wood was an excellent salesman. Low pressure. Not following us around the store. But there when we had questions and very helpful. Great prices and excellent service. I would definitely recommend and go back again. Thanks Woody!
5.0
Paula M.
9 years ago
We have purchased flooring, from tile, to carpet, to hardwood from Westcoast over the past 20 years and they consistently provide us with great service, an excellent selection, and awesome prices. This time was no different. From Woody, the sales person, to the receptionist, and to the installer, Juan, all were professional and pleasant to work with. They make you feel like you are their most important customer and they always have time to answer yours questions.
2.0
Oma B.
9 years ago
Woody was great to work with. He helped us go through so much laminate flooring, trying to match what we already have. The color we have has been discontinued. We finally decided to do that room in carpet. That was a few more trips and endless questions, Woody was great and so patient. We decided on the carpet and had it ordered. Then we had to deal with installation, It was scheduled for Thursday and my elderly mother and I (I'm crippled with arthritis and recovering from a shoulder injury) moved all the smaller furniture and disconnected all the electronics, TV etc. and they never showed up. Upon calling we were told they had problem with the installer! We explained that we had out of town company coming in on Friday and were having a gathering on Sunday, they said the carpet would be installed Saturday morning. That meant moving the belonging and reconnecting the electronics, then rushing Saturday morning to tear it all down again. When the installer showed up an hour and a half late, they did not have enough carpet, WHAT!!!!! now it is going to be another week to week and a half before the new carpet is installed and we have to set the house back up again today and tear it back down again next week. Sure hope we get some sort of discount, not a happy customer!
4.0
Laurie P.
9 years ago
2.0
Megan L.
9 years ago
I have a mixed review. I will say the people in the showroom are very friendly and extremely helpful. We needed carpet asap as we just found out our move in date and the movers could only come on a certain day. They have a great selection and really make it happen for you. I thought this place was priced right compared to others in the area. They are very flexible in scheduling and really worked with us. They also did a good job of making sure they didn't dirty up the place when installing. The loss of the stars were because of the actual installation. There were tack strips poking through everywhere. My husband and I had to get down and hammer as many as we could so we didn't hurt ourselves. We let it go and didn't say much to them. But then my 6 y/o nephew came into town and cut the bottom of his foot on a different area of the room. I had to, again, sit and pound down a whole strip of tacks. I decided it was time to call them and let them know about the sloppy job they did. I called on the weekend and found out managers don't work on weekends (must be nice), called on a Monday, talked to a "manager" but was later sent to another manager's voicemail. It took almost a week for him to respond back to me. Even when he called, he stated he didn't look at our file and didn't know what was exactly installed. I explained the situation and that I was simply calling to let them know this- not trying to get money back or anything. At first, the manager blamed the "thin carpet" we chose. I asked how he knew what carpet we chose when he said he wasn't familiar with our file or what we had installed. He then, reluctantly offered, to have someone come by and pound down the tack strips. As I have already done that, twice, I have decided to pass. I simply wanted an apology and statement of them telling me they would talk to the installer so it doesn't happen again- but I got none of that.
5.0
Megan M.
9 years ago
We recently got out tile here and Woody our salesman was amazing! He was so helpful when we were indecisive on grout and helped us chose the best product for our families needs! We are so happy with the final product!!! Thanks Woody!!!
3.0
Stuart H.
9 years ago
Three stars is generous. From overestimating square feet (which results in more non-returnable material being purchased than is needed), to failure to show up to instal on time - 2 days in a row - and failure to deliver a key piece of material, West Coast at San Marcos dropped the ball big time. The end result is fine, but the process to get there sucked!
5.0
Michelle H.
9 years ago
We recently purchased a new home and wanted to change out the carpet prior to move in. Woody was the greatest. He was extremely knowledgeable, showed us several different levels of carpet, and was patient while we went through several different choices. We went away to price compare and shop other retailers, but came back because of service and comparable pricing. If you are in the market for new flooring head on over to San Marcos West Coast Flooring, and ask for Woody!
4.0
Candace R.
9 years ago
I replaced some carpeting with laminate that I ordered from West Coast Flooring. I worked with Woody on the order, he was very helpful and friendly. I am completely satisfied with the product and the installation. Great job!
4.0
Mystery F.
9 years ago
Good prices, good selection and appointments were kept. I purchased an in stock carpet of which competitors could not beat the price.
1.0
Ingela C.
9 years ago
Do not...I repeat do not let this company handle your flooring. They are very unresponsive and unprofessional. Cannot get a call back. Carpet layers took money from my daughter's desk. I called and complained and West Coast didn't even call me back to acknowledge me! I had to call them several times and leave messages. Now we have flooring issues and can't get a call back. Most unprofessional company I've ever done business with. Watch out and go somewhere else. 7/22/2015 so here is my update. The girl that handles the "yelp" reviews at this store called me and assured me she would help me. First Shane didn't show up for his appt this morning to look at the floor. I left a message. He finally called back hours later and of course blamed it on his co-worker Mark. He said they just submitted my claim. What? Mark took the photo like 3 weeks ago!!! unbelievable. ok, so Shane says yes this for sure will be covered but will take time. I said ok just keep me posted which I know he won't. In the meantime the "yelp review" girl calls me back the same day and says the mfr just called and it's not covered. I said what? Shane just said he just submitted the claim and would call me in a week or two. She said..he did? what did he say? OMG. I told her what he said to me. She said well uh it's not covered. I said fading is not covered under a 25 year warranty and it's only been 6 years? She's like hee hee i guess not. Bimbo. I asked why is shane telling me something different? She said I don't know. I'm sitting here with Mark. I said I thought Shane said he was handling and that he talked to Mark today? She said well I'll call Shane and call you back. I said NO have shane call me stay out of this because obviously she hasn't a clue of what is going on. This is unbelievable. I have NEVER EVER had such bad service in my life. So unprofessional...the entire staff. Store manager all the way down to yelp girl. I am very embarrassed for them actually. Thank goodness the installers did a decent job..besides stealing money from my daughter. I just wanted them to fix a few slabs from the first install. I will not be referring anybody. In fact I will be telling family and friends to stay far away.
4.0
dee l.
9 years ago
So far so good....ordered the wood flooring for the bedroom. Shane was so helpful and gave us some great ideas can't wait for the install. I'm excited!!!
1.0
Carlee W.
9 years ago
An update just to show how little these people care about finishing a job. Today is the 2nd day I waited on tile installers to show up and no one did. I didn't even receive a phone call. 6/2/15 I spoke again with Mark from WCF. According to him, he does not know why the tile layers said they were not allowed to tear up any broken tiles. When asked why the new tiles were not dropped off yesterday like he said, he explained that they did not have the tile. According to Mark they had to drive to another store in Vista to pick up the boxes of tile. When they drove to pick the tile up the store did not have them. If this replacement of tile was scheduled last week, I do not know why they would not have had the tile in their hands knowing they were coming. They ended up getting the tile late on 6/1 because someone from WCF had to drive to a warehouse in Anaheim. Mark himself dropped the tile off at our house on 6/2. While Mark was at our house he assured me (he also assured me over the phone) that he would call me back and let me know when he could have some more guys out to finish out the job. I never received a phone call. 6/3 No phone call from any one at WCF. 6/4 Mark calls to let me know someone would be here to begin work again. I was assured that if they did not finish that they would return on Monday to get the job done. 6/8 No one has shown up to finish my tile again. They were supposed to return at 7am Monday. I again had to call and ask if anyone was coming. I called Mark at 9:15 because WCF opens at 9. He returned my call to tell me that the scheduled tile layer called in so no one would be working on the tile today. This is the 2nd time someone scheduled to work on our tile has "called in" and I have not received a phone call or received one apology. What if I would have had to take a day off from work just to not have someone show up? Mark asked if they could come tomorrow (6/9). Yes, of course they can, I want the job finished. I wanted it finished weeks ago and I have been very patient. I don't see how it is my problem that one of their workers called in. It should not inconvenience me. At this point I do not trust anything they say because last time someone "called in" and didn't show up I was told later that actually it was a scheduling miscommunication.
1.0
Carlee W.
9 years ago
5.0
Timothy R.
9 years ago
My wife and Were looking for a style of flooring that was an industrial product and after stopping at a few different flooring centers, Derek at West Coast was able to hook us up with what we were looking for. He even went out of his way to make sure my measurements were correct(they weren't)by stopping by the house and measuring himself. The process went smooth and the order came in expediently. Thanks.
1.0
Bill P.
9 years ago
Bought our hardwood flooring from Shane at WCFC. The product is beautiful, but the customer service left a lot to be desired. Multiple delays, would not return my calls, and he sold us $400 worth of transition pieces that I did not need (non-returnable, of course). Overall, very unprofessional.
5.0
Kelly D.
9 years ago
John (Woody) Woods has become like a BFF to myself and my husband during a long, long, loooong drawn out process of choosing the perfect flooring for our home remodel. We have been in and out of the San Marcos showroom for months, like half a year i think, and every time we go in we're always met with smiling faces. The staff is always available to us right when we walk in. There is never an eye roll or a weird vibe that we've over stayed our welcome, like some places will do when they know you're not ready to buy right away. Also, they only use the time you allow them, and then quietly go back to working or helping someone else while you digest your endless options, in other words theres no hovering or rushing coming from these folks. I tend to ask a hundred million annoying questions and I sometimes forget the answers to a lot of them (what a fun client I am). Woody will repeat himself gracefully as many times as I require. He allowed us the room to truly decide for ourselves. He provided very valuable and professional advice. He did everything he could to work with our tight budget and he always made us feel right at home. I love the that we're not feeling judged for taking our time with this important decision, and overtime as I returned samples and changed my mind a million more times, I found myself spending a little longer in the showroom just because they've all become buddies. Alex Johnson was another very friendly and awesome helper. He listens very well, provides much needed emotional support for us crazy DIY designers out there, and is a true professional. Allysa and Brook took good care of me on Woody's day off, super friendly. When we finally decided, Woody dropped what he was doing on his day off to get paperwork going, still low pressure, still super sweet and easy going. These guys will do everything you need and more. They take good care of their customers. They give you support, quick responses to calls or emails, factual information, all the samples one could ever need, and good old fashion customer service. Plus they have a better selection than most the other flooring company that I vetted. Hands down, go with them.
5.0
Sophia F.
9 years ago
We bought beautiful laminate flooring and carpet here. The carpet installers were fast. We installed the laminate ourselves. Shane was very helpful and professional. I would recommend this place to anyone. Ask for Shane! Make sure to confirm all delivery info.
5.0
Donna Z.
9 years ago
John Wood helped us with hardwood, carpet and tile. WestCoast Flooring was a great group of people to work with. Everything was installed in a reasonable timeframe and the work was nicely done. I would definitely recommend this company!
5.0
Liz C.
9 years ago
We have used "Woody" at West Coast Flooring for years now. Woody has helped us through three different flooring projects. Woody and the installers have been consistently reliable, they do a great job at a competitive price. We'll be back! Thanks guys!
5.0
Gary F.
9 years ago
We have looked at flooring with thee patient help of John (Woody) Woods. I have no idea how many times we have stopped there and taken home samples. But we've really appreciated the expert help given us by Woody. We really like the low pressure style of sales. Even when we stopped when Woody wasn't there, we got great assistance from others. Finally about 3 weeks ago, we made a decision to purchase some engineered hardwood flooring. Now, we are in the process of finishing our selection of some carpets. The advice about the flooring products is exceptional. I would highly recommend you look here and ask for Woody.
3.0
Elaine C.
9 years ago
Price was reasonable and salesman was knowledgable, I didn't have much time to check around so I cannot say for sure if I have the best deal. I only had a small area that needed carpet since we have mostly wood floors. The issues I have with them were 1) one of the installers kept talking nonstop to the other guy and I was on the phone (for work). The doors were closed but he was loud. I don't expect them not to talk but loud nonstop chatter is another thing. 2) After they left, I noticed that the pattern was not even on the steps. The salesperson was responsive but their customer service rep never called back. A week passed, I had to call before I got a return call. The installers came back and told me the steps were uneven and that patterns should not be used on stairs (??). I have seen patterns used on steps but if this is the case then their salesperson should point this out. Anyway they said they had to ask for new carpet and they will have to reinstall the parts where they were slanted (which they also agreed was off). A week went by (I assume they are ordering the carpet) then another week went by and no calls. (during this time, I receive a card in the mail to give them a referral?). Seriously, there is miscommunication within their company and it seems like they don't work as a team. The salesperson just hands it off to the customer service rep who he knows doesn't return calls. I had to call again before I got a callback. Finally got it fixed but I think their customer service person should be transferred to another role as it is obvious he doesn't like his job. I can overlook the first issue but the second issue makes you wonder what if you had a big area that needs to be fixed and you had to keep taking time off from work for them to come and fix it? They're okay but I would rather give my business to someone who shows me that they value my time.
5.0
Matt G.
9 years ago
I am a first time home owner who had no idea what I needed let alone wanted to have installed. From the moment I walked into the showroom I was offered assistance to find what is now a great looking floor for my house. I worked with Alex Johnson and was given the priority I needed to feel comfortable and ready to move forward with installing the flooring. Whenever I had a question I was able to call or email Alex and within a short time would receive and message or a call back to walk me through the next steps. The work was done really well and only took a few hours to install. I am very happy with the quality and professionalism that was provided. I would definitely recommend working with them for your floor needs.
5.0
Bob D.
9 years ago
Excellent!
Great service but even better sales experience. Sandra is the consummate professional. She was our guid and trusted advisor. What she said would be our experience was in fact 1000% on target. Responsive and the highest level of business…
5.0
Gary M.
9 years ago
We, originally, were looking to make a change from carpet to hardwood in a couple areas of the house and re-carpet the rest. We shopped at Coles and America's Finest before stopping in at West Coast Flooring. After the first two stores, I had the bad feeling that I was paying way too much for product and labor, kind of like the feeling you get buying a car and wondering how bad they are gouging you. Tyler at WCFC in Solana Beach was a breath of fresh air. He talked straight and delivered on his promise of best price and highest quality. The other shops make it impossible to compare products by changing product names and double talk. Tyler was upfront about the whole deal and patient with us as we changed from hardwood to laminate to just re-carpeting the entire house. (saving $1700 and getting better carpet) The install guys went the extra mile and did a perfect job and were very easy to coordinate.
5.0
P J.
9 years ago
After a bit of shopping, we decided on West coast. Nobody else could give us everything we wanted. Alex(our sales rep) really understood what we wanted as was very patient with us in picking out the tile we wanted. Our upstairs bath and walk in closet had 14 year old carpet and it was time to get it out of there and replace it with tile. Alex helped my wife pick out exactly the tile that would go with our décor. He took his time and provided several very helpful selections. I was really very surprised with the accuracy of he estimate. When all was done we only had 4 or 5 tiles left over. No extra money wasted on tile we didn't use. Their installer, Todd Richards and his crew, are real pros at this. His crew came on time every day. I watched them very carefully as I have some experience with tile work(I did the bath in my last house myself) and these men really know what they are doing. Their skill and craftsmanship were apparent from the minute they stepped in the door. They laid down protection on all the floors and stairs to start with. They then removed all the carpet, padding and adhesives to level the floor. They put down a cement board with a lot of nails. That backer is not moving, until they tear this house down. Watching them layout the tile was amazing. These guys have a lot of experience and skill. Our bath and closet has a lot of corners and turns. They had to do a lay out through three doorways, around two vanities, a soaker tub, a shower and the toilet not to mention all the vertical pieces in the closet. When they were done, every line was perfect and the base board they put back in was beautifully done. I was very impressed. Congratulations to Shane, Alex and Todd for earning my top rating. They deserve it. Next time I need flooring, they will be top of my list. If you need flooring and don't at least talk to West Coast you are really missing a chance to work with the best!
1.0
David L.
9 years ago
I am a general Contractor. We used West Coast Flooring Center to install new carpeting in a house in San Marcos that my wife and I inherited from my in-laws. They did a great job and were very professional. However, when I needed them to look at and price another job for one of my clients, I contacted them and asked for Alfonso, who was the person who helped us with my in-laws house. I left a message with someone, asking them to have him call me. He never returned my call. Then the next day my wife called, and asked for Alfonso, and he was not in. She asked to speak with the general manager. His name was Shane. She proceeded to tell him the issue we had with Alfonso not returning my calls. He was very apologetic, and said he would make sure that either he or Tyler from the Solana Beach store, contacted me on my cell within the hour. That was 2 days ago, and as of the time of this post, I have yet to hear from anyone. I wonder if this is how they do business all the time, or was this just a fluke? Either way, I will not do buseness with them again. Too bad for them, since I am also a real Estate Investor and could have given them tons of work. Maybe they don't need any more. Dave L.
5.0
Robert W.
9 years ago
After visiting multiple flooring stores we decided to go with West Coast Flooring. Our hardwood floors are now installed and i'm glad we went with this company!. Our salesperson Woody was above and beyond helpful, friendly and knowledgable compared to what we experienced at other stores. Not only did he order us samples, he delivered them to us on his day off and got the rooms measured. The installers were on time everyday, did a wonderful job, and cleaned the house after completing the work. Again, I can't say enough good things about Woody, who actually called during the installation to make sure everything was going well and called after the job was done to make sure we were satisfied with the work before they collected the balance that was due on the installation. Finally, an honest salesperson that actually cares! Thanks to West coast Flooring and Woody!
5.0
Tracy T.
9 years ago
We could not be happier with the service we received at West Coast Flooring. Our sale person "Woody" did a fantastic job. He answered all our questions in a very professional manner,and helped us though the whole process. Woody's knowledge of all the material we needed was outstanding. Thanks West Coast Flooring and especially Woody.
5.0
Rosalie D.
9 years ago
I was referred to west coast from a friend woody was the sales rep that helped my husband and I . We were very pleased with the costumer service and we received our floors right on time we have not installed them yet however I'm confident the floors will be great in quality. West coast was s great choice in quality as well as in price
5.0
Dave K.
9 years ago
After visiting several flooring places, I ended up at West Coast. Woody helped me out, objectively showed me all my options and was very knowledgeable about the products. Very professional and an overall great experience!
5.0
Jennifer H.
9 years ago
We are back for a second flooring job with West Coast because the first job was spectacular from sales through installation. Our sales person Woody was great. He wasn't pushy and really took the time to explain all options with us and helped us make the decision that was right for us. We are looking forward to getting our new floors next week. I'm sure these installers will take as much care as the last ones did. They were so friendly and helpful and we trusted them in our home and with our floors completely. I can't say enough nice things about the service provided. Thanks West Coast! Our floors look awesome!
5.0
Towney S.
9 years ago
My wife and I are doing a complete remodel of our home. We went to many flooring places with mixed results. When we entered West Coast Flooring we were amazed at the selection and the warm greeting from Woody. He spent over an hour showing us various flooring options. An most importantly, showed us a floor we both liked at a much lower price. After choosing our floors, we asked if we could get a sample. He had then FedEx'd to us the next day. Great experience.
5.0
Carlos V.
9 years ago
My wife and I would definitely recommend using West Coast Flooring. My wife and I decided on hardwood floors and Woody was able to help us. Woody answered all our questions and helped us so much. We liked West Coast Flooring so much that we went back 2 months later and order carpet for our bedroom, living room and 2 bedrooms. Woody gave us a great deal and awesome customer service.
5.0
Steve M.
9 years ago
We are very pleased with our vinyl tile floor from West Coast Flooring. The attention we got with Woody in the showroom going over our options for choosing what would work best for us was very helpful in making our selection. Woody came over to the house and made a solid quote on the actual measurements of tile needed. This made us feel that we were making the right decision. Installers were on time, worked efficiently and completed the job in much less time than originally thought. When done they left no evidence that they had been there (NO MESS).
4.0
Steve W.
9 years ago
In December 2014, we ordered and had installed wood look tile for a small 260 sqft area. Everything went to plan. The installation job and the clean up was impeccable. We tipped the crew $100 for the job well done. If we use WCF for any future installations, I would be happy to see the same folks come for the install. The only reason we can't provide 5 stars is because we were charged installation (charged per sq ft) for the sq ft purchased not the sq ft actually installed. (You are required to buy 10%+ extra material just in case of measurement issues or usage efficiency due to cuts.) When I asked via email about being charged for installation of more sq ft than were installed....crickets....no response to date. The email account used is one that we had communicated with numerous times, so it works. It was a very small amount of money (a little over $100). But it is the principle that counts here. When you sell installation per sq ft, you should charge for installed sq ft, Other than that, the floor looks great and the installation was very well done.
5.0
Sherri M.
9 years ago
From the minute we walked in the door, Christine greeted us right away and did a great job of helping us pick out the tile and carpet for our home. She had excellent knowledge of color choices to help us match our existing tile in our home and found nice wood-like tile and carpet to blend in nicely. As for the installers, thanks Chris! He did a wonderful job along with the other guys on the job to install our carpet and tile in a timely manner with everything looking so beautiful. Thanks to Ferris too for being so responsive to keeping us informed of the status of all the work. We highly recommend Westcoast Flooring!
5.0
Debi D.
9 years ago
thanks Derek!! Cant believe you guys got my new carpet installed in less than 2 weeks start to finish. Looks beautiful. Looking forward to you handling the rest of the house in the next few months!
4.0
Kerry B.
9 years ago
My husband and I selected laminate flooring for our house that my husband was going to install. We tried to order the materials a few weeks after we made our final selection and were told the materials were on back order for a few months. It would have been very helpful if we were told up front the materials were on back order. Next time we know to ask about availability when we take home samples so we can factor that into our decision. Unfortunately we were in a time crunch and had to select a new material. Woody was able to help us select an alternative and get it ordered and delivered in time to fit our schedule. He was very helpful, which we appreciated!
5.0
Kyle H.
9 years ago
I would definitely recommend using West Coast flooring. After visiting several competitor stores it was clear to me that Woody at West Coast Flooring was the most experienced and knowledgeable salesman. Woody is easy to talk to, so I didn't have any hesitation asking him all of my questions (and there were a lot). He walked me through a variety of different products to help me find the best option for my house. I decided on hardwood floors and Woody was able to help me color match a sample and find a great product within my budget. Woody was incredibly responsive to any questions I had throughout the process and was able to help work with me on the timing of paying my materials deposit until after escrow had closed on my house and I could readily use my bank accounts again. Woody also helped me obtain extra baseboards when I decided to add the closets into the project and we ran short. I can't express enough what a wonderful experience this all was. Roberto and his team performed the install and did a fantastic job. I am very happy with the finished product and will be using West Coast flooring in the future when I am ready for my bathroom remodel.
5.0
Joey C.
9 years ago
My wife and I were looking for flooring to replace the nasty carpet in our bedroom. After being taken for a ride on some flooring by another company we started cautiously shopping around and ended up at West Coast. We were immediately greeted when we walked in by Woody and we bombarded him with questions, he happily answered every question that we had we never felt pressured to make a purchase or felt like a product was being pushed on us. After all of our questions were measured we set up an appointment for measurements, were were still undecided on what type of flooring we were going to pick, so we went back in and spent over an hour going over everything. Again Woody was there to answer every question we had, we finally decided on laminate and set up a time for install. The install team was on time, very polite and did an excellent job on our floors. Once the install was done, they were on their hands and knees wiping up the dust in our room with rag. They then cleaned up and swept our driveway. It was so nice dealing with a team like this, our room looks amazing! I can't say enough good things about them and will definitely be a return customer.
5.0
Melissa C.
9 years ago
This is our second purchase from Woody. Like the other reviewers say, he was very patient with us as we were in the store many times and took lots of samples to make sure we got what we wanted. Having carpet installed in a condo with very specific guidelines was challenging. With the help of Woody and Derek, our carpet choice was approved with no problem. The install was scheduled promptly and as we only had two rooms to carpet, the guys were in and out (including moving furniture) before I had my morning coffee! I highly recommend West Coast Flooring for your flooring purchase!
3.0
Erika U.
9 years ago
We finally received the customer service we were looking for at WCF. Kelley handled our issues promptly and was totally understanding, sympathetic and attentive. I would recommend you contact her if you are not satisfied with your experience! She's on top of things.
1.0
Carlos G.
9 years ago
Bad experience with product and service
I don't recommend this company, horrible service and workmanship, lack of professionalism and no ethics or respect toward their customers. The product was bad quality, the wood installed was not the same product that they offered in the…
5.0
N W.
9 years ago
Our home is so much more beautiful thanks to West Coast! Woody is wonderful and friendly to work with, he made the new flooring process simple and enjoyable. We are thrilled with our Astronaut Farmer "wood" flooring. After visiting several show rooms, West Coast Flooring's selection and team were far superior. No pressure sales, just an enjoyable atmosphere with knowledgable people and products to meet all our flooring and tile needs. The range of products and price points made it easy to find exactly what worked for our home. Plus, the installation guys were efficient, kind, and finished the floors to look beautiful. We had questions during the installation that they took the time to hear and adjusted their approach to make our floors look better than we had expected. Will be going back here for tiling in the next round. Thanks so much Woody!
5.0
Tara J.
10 years ago
We have been buying our home improvement products through the years from West Coast flooring because they have the best prices for the quality we desired. We have never used their installers because we live an hour away. We hire local guys in our town that need the work.(support local!) It is puzzling to read the bad reviews, but maybe it is hit and miss on the installers. I tell everyone here that WCF has by far the best prices. We pick up our product when it arrives, and couldn't be happier. A note to customers who stroll in without an appointment; get aggressive and find a salesman and make them talk to you,(unless of course they are busy with other orders or customers) The product and financing that you can get will be well worth the trouble. I recommend making an appointment.
2.0
Janelle N.
10 years ago
Fiancé and I walked around this place for about fifteen minutes before deciding to leave. Not once the did the associates acknowledge us. Not even a hello when we walked in. They do have a variety of selection so I will give them that but what good is that if no one there wants to look up from their computer screen?!? We are doing a full house renovation and it looks like we will take our business somewhere else.
Kelley K.
10 years ago
Thank you Janelle, we tried to contact you with no response as this is not typical of our design team here, unfortunately we had 2 of our Sales Associates/Designers out sick that day which left us short staffed on the sales floor.
2.0
Chris P.
10 years ago
My wife and I bought a home which required new carpet. After much research and reviewing of reviews, we opted for West Coast Flooring to get the job done for us. Initial impression was good. Woody was a friendly sales person and welcomed us in. After review of our options we made our selection (over the course of a week or so, including shopping around). No pressure to work with them at all and encouraged us to shop around. Once we were ready to execute the transaction, he set up the contract and the process began. Unfortunately, this is where the experience starts to turn sour. During contract prep and review, a few things were explained by both sides: (1) We were on a schedule. The house was empty and we therefore preferred to have the carpet installed before we moved in. We were several weeks ahead of this date, and hoped they could easily work with us. Additionally, we had time off from work scheduled to accomplish the carpet install and various other projects at the house before move-in weekend. (2) Woody explained that our carpet selection was backordered, however because of the popularity of the carpet, the company already had an existing order in with the mill, and meeting our installation date WOULD NOT BE A PROBLEM. (3) We wanted to ensure Woody and company would stick to this statement so we went as far as asking him to amend the contract to eliminate the "it's possible we might not hit your date" clause, and replace it with our firm date. He was so confident in them hitting the date, he agreed and signed off on the contract amendment. A week after executing the contract and making payments, we got a call from Woody saying that our carpet would not be coming in from the mill until after our committed date. Frustrated by this information following his adamant claims that they would absolutely hit our date, we drove over to the shop to talk in person. That conversation ended up turning into an argument in the middle of the store, during which Woody gave us every excuse in the book as to why they weren't hitting their commit, including at one point the suggestion that we were in the wrong. At no point did he ever take responsibility for the miss, and despite our asking, he was not offering up any form of compensation, except to change colors, change patterns, or a refund as options. It ultimately took the store Manager to come over and break the argument, at which point she sent Woody away and offered to help resolve the situation. Ultimately, our order remained delayed (although the manager did make attempts to expedite from the mill), and we were forced to move into our home with the knowledge that we would have to keep many pieces out of the carpeted area (our entire upstairs living area) and re-move items for the future carpet install. The store manager did offer us complimentary moving services by the installers, which was a nice gesture, however having to wait for over a week with a partially moved-in living situation was not appreciated. Because of the delay, we also had to reschedule for a weekend date, as we could not take more time away from work. The team did work with us and promised that we would get "the best crew out there" and would be in and out within 6 hours. To our surprise and amazement, when the Saturday rolled around, the crew showed up with only 2 people, and the overall installation took 15 HOURS! At one point we had to leave the crew alone at our new home because they had so severely encroached into our personal time after missing their 6 hour window. Completely unacceptable! When we called about the situation, my wife was told by Woody that it's all because we forced a Saturday job. Again, not taking responsibility for another blown commitment, to say nothing that WE were forced into a Saturday job because of their missed commitments. When all was said and done, the installation looked fantastic, however the customer service, achievement of commitments, and execution was truly poor. The store manager attempted to recoup the experience with a $100 gift card (again, another nice gesture), however the damage had been done.
Kelley K.
10 years ago
We are truly sorry about what happened yet often we have no control over deliveries from vendors so the dates we give out are only estimates as this material is often delivered from Georgia. We hope you were able to enjoy a relaxing dinner on West Coast Flooring with your gift card.
5.0
Callie K.
10 years ago
Woody was gracious and informative from the beginning of our search for new flooring. Over several months and visits to the store he answered all of our questions, responded to calls and emails promptly, reassuring us through the whole process. The material arrived on time, the installers were prompt, and answered my daily questions. They helped keep my home livable during the week of installation with temperatures in the 90's, and pets and teenagers in and out. Everyone we dealt with were absolutely wonderful. The quality of the workmanship and product combined to give us fabulous hardwood floors. Thank you!
5.0
Sheri F.
10 years ago
Alex at West Coast Flooring was terrific. Alex was patient, informative, friendly and helpful on every level. He not only followed up, he followed through and did everything possible to accommodate our flooring needs and our budget. Alex is both professional and personable, truly a winning combination. Thank you Alex and West Coast! I look forward to working with you again in the future. Sincerely, Sheri F.
5.0
Anna C.
10 years ago
I wanted to write about my second experience with West Coast Flooring. 4 years ago they installed beautiful floors in my house and so when I bought a new house this year they were my first choice. Woody (John) was terrific throughout the process. It took me over a month to pick a floor but Woody was very patient and supportive.I must have walked into the showroom 6 times but every time he was pleased to see me and my family and prioritized us. He was also very professioinal in coming out to my home to measure the floor. He arrived early and was very buttoned up. The installation process was also very smooth. There was a small delay in receiving a phone call back with the installer but they quickly addressed my concerns. I also had a small hickup with expectations on the baseboard but Woody once again handled it very professionally and took care of the situation. It's not even worth mentioning because it was handled so well. The whole experience was very positive and to add icing on the cake Woody send me a thank you card at the end of the process. Wow! I've had a lot of work done on my house and this is the first thank you card that I've ever received. He really worked hard to support me. I had a very favorable experience and Woody took care of me every step of the way to make sure that I received excellent customer service. And, the bonus is that once again I have beautiful floors! My floors are the first thing that people notice. I love them and appreciate Woody's help and expertise in picking the right floors. Thank you so much.
5.0
Nita H.
10 years ago
I wanted to write about my second experience with West Coast Flooring. 4 years ago they installed beautiful floors in my house and so when I bought a new house this year they were my first choice. Woody (John) was terrific throughout the process. It took me over a month to pick a floor but Woody was very patient and supportive.I must have walked into the showroom 6 times but every time he was pleased to see me and my family and prioritized us. He was also very professioinal in coming out to my home to measure the floor. He arrived early and was very buttoned up. The installation process was also very smooth. There was a small delay in receiving a phone call back with the installer but they quickly addressed my concerns. I also had a small hickup with expectations on the baseboard but Woody once again handled it very professionally and took care of the situation. It's not even worth mentioning because it was handled so well. The whole experience was very positive and to add icing on the cake Woody send me a thank you card at the end of the process. Wow! I've had a lot of work done on my house and this is the first thank you card that I've ever received. He really worked hard to support me. I had a very favorable experience and Woody took care of me every step of the way to make sure that I received excellent customer service. And, the bonus is that once again I have beautiful floors! My floors are the first thing that people notice. I love them and appreciate Woody's help and expertise in picking the right floors. Thank you so much.
5.0
Suzanne B.
10 years ago
Awesome experience, LOVE my carpet!
We needed to re-carpet over 2,500 square feet, so I shopped a few flooring stores to make sure I made the right decision. I chose West Coast in Solana Beach because of how friendly and knowledgeable they were. Tyler was great - very fair,…
1.0
Jan O.
10 years ago
We went with West Coast after a recommendation from a friend for our entire house: Hardwood, Carpet and Vinyl. While the sales rep was helpful in working with us in pricing and choices, the installation process was a nightmare. Some hardwood boards were damaged but installed and other damage was done to existing marble during the process. We also had a difficult time in getting the hardwood layed down in the way we wished. The customer service manager was useless and we ended up with a lot of materials left over. I wonder if they do this on purpose to increase the price of their sales? I would definitely say stay away from this company in San Marcos.
5.0
Roslyn B.
10 years ago
John Wood "Woody"was the best sales person! He took the time to help us pick out the most amazing wool carpeting! Everything went perfectly from sale to installation! Thank you John!
1.0
Jayme A.
10 years ago
I bought laminate flooring from west coast and I am happy with the product, however the customer service has been a nightmare! I have been waiting for a piece of moulding for the last 3 weeks and everytime I call they tell me that it'll be there on the following day and that they'll call me... needless to say after 3 weeks 5 calls and 4 visits I still don't have the moulding and I still haven't received a phone call... frustrating...
5.0
Kristina D.
10 years ago
We had such a wonderful experience with this company. Woody was so helpful and we ended up with carpet we love! Everything from the decision making to the the installation went smoothly. We couldn't be happier!
5.0
Bill B.
10 years ago
My wife has always wanted hardwood floors but agreed to put basic flooring in our house when we built it 11 years ago because we had young children. I promised we'd upgrade the tile, carpet and yes, linoleum once the kids got older and that time has arrived. We hired a general contractor who is also a personal friend thinking that he'd take care of us and make replacing all of our floors and baseboards as pleasant of an experience as it could possibly be. Well, the hardwood and travertine is finally installed but the experience has turned out to be a complete nightmare so my wife and I made the decision to take back control and hire a company to professionally install our carpeting. I called West Coast Flooring, spoke with Shane and filled him in on what we've been experiencing. He was great. He took the information I provided and looked into seeing what he could do with his connections at Shaw to make things right for us. He also did what he could to come close to what we were paying our "friend" even though the quote we had on the table was ridiculously low (you get what you pay for!). It was so refreshing working with someone who actually cared about our situation and our house. I also called a few other flooring stores because of our situation but none of them really seemed to care. This was before I spoke with Shane. My wife and I visited the showroom and ended up selecting another Shaw carpet based on Shane's input and we're very happy we did. He placed the order and told us he would do what he could to have it installed by July 4th. We set a date for July 3rd and received a call the day prior, confirming everything was ready to go and the installers would be at our house the following morning. Sure enough, Graydon called the morning of the 3rd to tell us he and Cory were on their way and would be at our house shortly. When they arrived, they had us confirm they had the right carpet and padding before they pulled it off the vehicle. We talked about the install and I mentioned what my wife and I had been dealing with with our general contractor. Graydon told me that Shane had made them well aware and had asked that they take care of us and make everything perfect. They didn't disappoint! They were great guys and they did a great job. I even found out the budget was so tight that they agreed to waive their fee for moving some of our furniture...that's really unheard of today when it comes to customer service. I don't think they realized how much we appreciated that and what it meant to us. I left out a lot of details but the bottom line is Shane, Graydon and Cory all did a fantastic job listening to us, being respectful and providing incredible customer service. I would recommend them in a heartbeat and have actually already recommended them to my sister who luckily avoided the nightmare we've been dealing with prior to working with Shane. Thank you Shane, Graydon and Cory!
5.0
Chris N.
10 years ago
We love our new floors! We just purchased our first home and installed new wood, tile, & carpet throughout and the floors look fabulous. Ask for Woody, he took great care to ensure the floors were ready before we moved. Happy campers! -Christine & John
5.0
Sara R.
10 years ago
We bought our house 3 years ago and it had a horrible carpet and tile. After 3 years of floor frustration we found Tyler McCray at West Coast Flooring.He made what I thought would be a stress filled experience, one of the easiest and pain free experiences ever. Tyler is very knowledgeable about all the product and helped us pick out the best flooring that would work with our family.Tyler went above and beyond to make sure we where happy and we are! Removing old carpet, tile and new floor installation lasted at total of 2 days. The installations guys were great! Very professional and respectful. If you are looking for amazing flooring and great customer service Tyler at West Coast Flooring Center is your Guy
1.0
Indy L.
10 years ago
OMG, HORRIBLE!!! carpet install. NAILS completely sticking up along walking areas. we had a simple carpet installation in our family room. a square inset, tile around. they had to charge a minimum installation fee as it was small. they were in and out in an hour. you would think they had plenty of time to do a good job. instead, the nails were sticking completely out! they did not even attempt to put them down. found this out the hard way. :-( Called them to fix this. 2nd visit they did come to "hammer down" the nails. Did not apologize. Actually Mark seemed upset that I even dare call them out for this. Even told me if I found some more, to go get a hammer myself and fix it. He spent about 15 minutes and said he was done. I have a toddler, teenager, helping out with a newborn, and just did not have time to double check. assumed he had check. NOPE, again, found out the hard way that there were still nails coming out! ughh! multiple, right in the high traffic area. I did get a hammer. unfortunately I ended up cracking our tile! ;-( then I thought, I pay these guys to do this, I shouldn't be the one on my hands and knees trying to fix this. called the store again told them what happened. Manager called and said someone would be out. 3rd visit, again Marc seemed annoyed to be out. showed him where the nails were (put a rug a long sides as I had to go out of town and did not want anyone poking themselves) He worked on it for another 15 mins or so. then said he was done. I asked if he had double checked, he said Yes. This time, I wanted to triple check and AGAIN found nails. I had him FEEL the nails. he "checked again", hammered them down, and then left. Again, no apologies, nothing. Had an independant drywall contractor here at the time and he heard our entire conversations. He was VERY surprised and even made a comment that their service was extremely BAD. He couldn't believe it!
5.0
Courtney B.
10 years ago
I've used WCFC twice in the last two years and have received excellent service both times. My first experience was with Tyler and I felt he was honest, efficient, really knew his products and gave me the best value. When we needed carpet again recently, I went back and again, received top notch service. I will definitely use WCFC for my future projects.
1.0
Jennifer E.
10 years ago
Customer experience here has been horrible. Purchased approx 1500sf of hard wood flooring from this company. 1st order came in with the wrong wood. 2nd attempt, only part of the order came in weeks after the promised delivery date. (Always getting the song and dance that it was the manufacturers fault.) We waited and waited for our sales rep to call with the delivery of the remaining pieces of the order which never came. After stopping by the warehouse, numerous times, to check on delivery, our order was found sitting in the back of the warehouse. Went back to the company, wanting to purchase more of the same wood to install in the rest of our house, and I spoke to the front desk who was going to check on it and call me the next morning. No call came. Went back the next week, talked to the same person, after the apologies, same promise was made to call the next morning. No call came. Went back again the next week, this time no apologies. She asked me to bring in a piece of the wood as an example. Went and got the sample piece, brought it in and without even looking at the piece she made me go get, she said "the product you want is discontinued. You can try finding it online." Horrible! Won't come back here... Wouldn't recommend.
Kelley K.
10 years ago
We wish we were able to help you but we have no control over vendors that discontinue products and unfortunately on the weekends we are not able to check on stock as most vendors we purchase from are only open Monday thru Friday. Thank you for the feedback and we will make sure to make our future customers more aware of this.
5.0
Christa D.
10 years ago
My aunt has been a Realtor in the San Diego County Area for almost 15 years now and she helped my hubby and I buy a home in Clairemont (92117). She has a long list of trusted vendors and West Coast Flooring is one of her most trusted and most recommended vendors. She referred us to "Woody" (John Wood, there are two Johns that work here, but Woody was who helped us and was super awesome!) We had 3 bedrooms that needed carpet, one 10x11 plus a closet 2x8 I think, master approx 12x10ish plus a closet 8x4, and an 8x10 room no closet. We got the Cashmere II (super soft and plush, well worth the $$) with the memory foam padding (AH-MA-Zing!) Note: My measurements are approximate. Woody advised us that the memory foam does not last as long as the regular padding in high traffic areas, which we appreciated, but once we told him it was in the bedrooms he said that it would be fine. He also gave us a good deal on the upgraded padding bundled with the carpet. Woody was great from stat to finish. He set us up with a free measuring service to ensure that we ordered the proper amount of carpet. He also explained that the rolls usually came in 12ft increments and would be cut in specific ways. Depending on the shape of the room there could be left over carpet. The measuring ensured minimal extra that would need to be ordered. We also inquired about a tile removal service and he gave us a quote for it. My husband and I ended up tearing the tile out on our own thinking we could handle it... It WAS significantly cheaper, but it probably would have been worth it to pay professionals to do it! (lol, lesson learned). Woody was available by phone and e-mail throughout the process and was prompt with his response time. We had one little snag when our installation guys did not make it in their 8:30-10:30AM window. I called checking in on the guys at 10:30 and was told that they were at my house right then, which I could 100% confirm they were not. After about 5 minutes on the phone with the nice receptionist trying to figure out where they were, the truck rolled up. Once they got started they were professional and did an excellent job with the installation. I am completely in love with my carpet... it is almost more comfortable than my guest bed! All of the carpet, including delivery and installation came in under $2700. If you want an awesome experience, ask for Woody!
5.0
Tonya V.
10 years ago
Firstly, I would like to say my husband and I have had our share of nightmare experiences with remodels on our previous home. When we bought our new home we knew floors would need to be installed yet again.. We swore off small companies and opted for a larger one like Home Depot hoping for better quality work. We got the total run around. They lost our measurements twice and had very little selection to choose from. We were dealing with teenagers who knew nothing about floors. I wasted so much time with them. Eventually we did receive a quote .. Totally outrageous and through the roof. We left Home Depot kinda depressed about the entire ordeal. We decided to check out West Coast Flooring on a whim to see what they had. So happy we did! If you haven't been to this store.. it is really worth checking out. The floor selection is unbelievable. So many beautiful floors you'll have trouble deciding! We were immediately greeted by Woody who was friendly and best of all knowledgeable. I cant tell you the relief it was to have someone who was genuinely interested in helping us. (Finally!) He helped us pick out wood floors and porcelain all within our budget! The installers were really wonderful. Our home was probably a more difficult job than most, and looking at the finished product you would never know. The installers never rushed and really payed attention to detail. I'm fanatical when it comes to this kinda thing and our floors look PERFECT. I highly recommend West Coast Flooring and ask for Woody!!
5.0
Cheryl F.
10 years ago
My husband and I just bought a new home in Temecula. We choose West Coast Flooring in San Marcos. The design center was way to expensive. So we went outside for half the price. Woody at west coast was phenomenal. He is the guy to ask for very accommodating. We are so pleased with everything they did. We had wood, tile and carpet done and we love it all.
5.0
Eric K.
10 years ago
100% best value, best selection and best installation in the San Diego area. I shopped around (specialty, Lowes, Home Depot, Lumber Liquidators, etc.) and Shane beat them all with price and service. The installation was fast, professional and the results amazing. I wish I hadn't waited so long to replace my old carpet with new engineered hardwood. HIGHLY RECOMMEND!!!
5.0
Michael S.
10 years ago
We give this company a 5 star rating. They have been terrific to work with. My wife and I bought a new home and were in need of a complete make over and were in need of a company that would help us choose and design our floors in our remodel process. We needed help with bathrooms, kitchen, patio and how everything would flow together. We tried to work with other flooring companies but were turned off at their hands off approach. My wife and I are very good with design and maximizing space. Sometimes a 3rd party can help you filter through all the confusion. We went to West Coast Flooring and met Woody. Woody listened as we shared what our goal was to creating the theme to our new home. After taking notes and asking some very detailed questions he started to help us put the puzzle together. At one point we had purchased tile that originally we thought would go well with our theme but realized it was not going to work. Woody jumped in and helped us get the tile returned and replaced and most important is that we didn't lose a day of time during the remodel. With the help of Woody we tiled our back patio, master bath, guest bath, office and guest room and the final step will be to replace the hardwood floors in our dining room and living room and master bedroom. We highly recommend working with West Coast Flooring and especially Woody. He is very knowledgeable about his industry and is very customer focused. We have found him easy to work with and always made us feel as though our project was the only one he was working on. Happy remodeling to everyone.
5.0
tami h.
10 years ago
definitely recommend west coast flooring
west coast flooring installed carpet in our home...we love the results! from beginning to end, the entire process went extremely smooth. our sales associate, schedulers, and installation crew were all wonderful to work with. we definitely…
5.0
tami h.
10 years ago
definitely recommend west coast flooring
west coast flooring installed carpet in our home...we love the results! from beginning to end, the entire process went extremely smooth. our sales associate, schedulers, and installation crew were all wonderful to work with. we definitely recommend west coast flooring.
5.0
BJ S.
10 years ago
Great Value and service.
West Coast Flooring installed hardwood floors, new baseboards and carpeting in my home. We are very pleased with the workmanship and dedication to quality installation. Jose Galvan and his crew did a fantastic job on the wood…
5.0
BJ S.
10 years ago
Great Value and service.
West Coast Flooring installed hardwood floors, new baseboards and carpeting in my home. We are very pleased with the workmanship and dedication to quality installation. Jose Galvan and his crew did a fantastic job on the wood installation. I would highly recommend this company.
1.0
jonvanvleet
10 years ago
West coast flooring does not never follow through
West Coast Flooring is a scamer they do not follow through with what they said they will and they charged your credit card before the job is complete. West coast charged me for a scraping of a grouted floor and they were to re-grout the whole thing, instead they cleaned the floor and said it was done. I tried to get my money back but I might as well talk to the wall. They can't be trusted and they will screw you stay away...
5.0
Susan K.
10 years ago
Excellent Customer Service!
Everyone involved with our carpet and travertine purchase and installation was professional and thorough. We are SO happy with our results and highly recommend them. They were friendly, and respectful of our home and furniture, and we had…
5.0
Susan K.
10 years ago
We had West Coast Flooring install carpet and travertine recently, and they did a fantastic job. We worked with Nicole and Marc, both who were helpful selecting our products, prompt and thorough. For our second carpet installation, we requested the same installers, because we felt such trust in their professionalism. They were so careful with our furniture, and put everything back as it was. We are VERY happy with our new floors and highly recommend their service.
5.0
Mommy R.
10 years ago
I was very impressed with their service! We bought a house and had 2800sq feet worth of flooring installed in our home, I LOVE my floors, my sales guy Shane was professional, educational and very prompt. Our installers installed our home in 4 days! I was extremely impressed and would go back to them any day to get flooring if we buy another home down the road. I would recommend them to all my family and friends, as well as clients. I am a realtor and I send all my clients to Shane at west coast flooring.
5.0
Aidan D.
10 years ago
We purchased hardwood flooring for our downstairs, which included living, dining, kitchen and a 1/2 bath. Installation only took 2 days with a few hours to finish up on the third day. Very happy with the quality of the flooring and the attention to detail by the installer. Would definitely recommend West Coast Flooring.
5.0
Andrea L.
10 years ago
I just bought a house that needed all new carpet upstairs so my fiance and I started the hunt for good quality carpet at an affordable price (because WOW was I surprised that QUALITY carpet was about double what I had budgeted), so after shopping around a bit we walked into West Coast Flooring. For the most part we already knew what we wanted so when we met with Tyler it was more of, "So what's the best price you can get me on this carpet". He quoted me a price that was in the exact same ballpark as other carpet stores we had visited, a price that was just too high for our budget. When I told him that, ready to resign myself to a lower quality carpet, he told me that if I was okay with a certain color, they had two rolls of said color in stock in their warehouse, and he could sell it to me for more than $1.00 less a square foot! Now...this sounded too good to be true AND I was quite skeptical after reading the many negative reviews on here, so I went back to another carpet store that I had a good experience with and trusted (but that was out of my budget), and asked them about the legitimacy of the price. I was informed that West Coast received a large discount on that carpet for ordering a LARGE amount of the product and that if they were going to give me that price to go for it because "they couldn't touch it". So back to West Coast we go, at which time I informed Tyler that I was going to give him my business BUT that I had read all of the negative reviews and that he had better send me his best installers. ;-) I am particular, spending a lot of money on carpet,and expect quality service. I always find it's best to communicate your expectations. Well, Tyler DELIVERED!! I was told the carpet could be installed that week (due to it being in stock). We scheduled the day and the installers showed up on time. I again was a bit skeptical, as the guys were a bit young, but they did a GREAT job!! They were fast, efficient, and even recommended doing "noses" on my stairs (they didn't have them previously...it takes more work and looks better). They only stopped for a brief 20 minutes to eat their packed lunches, and they were careful with the surrounding walls. The carpet looks flawless....can't see a single seam and the edges/corners are perfect! So....had I let the previous reviews scare me away, I would have missed out on my luxurious, soft, quality carpet at a great price!! I'm a very satisfied customer and will be back for future flooring projects! Strong work Tyler, strong work. ;-)
5.0
Leslie H.
10 years ago
Awesome service!! I have worked with West Coast Flooring for over 4 years and 3 different projects. I've purchased tile, carpet, and hardwood floors.They were very helpful in the selection process and their installers were excellent. Their store has a wide variety of flooring materials and many items in stock. If they don't have it, they'll be happy to order it for you.! I've been very happy with their service and ALWAYS see Tyler McCray for my flooring needs. Customer Service is definitely his middle name and he takes the headache out of the equation for any of my housing projects. Great job you guys and thanks for always giving me great service. Leslie H.
5.0
Pete R.
10 years ago
Professional start to finish.
Last week we had our two story home carpeted by West Coast Carpet. 1. Mark: Patient, helpful, and professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and…
5.0
Pat R.
10 years ago
Last week we had our two story home carpeted by West Coast Carpeting. 1. Mark: Patient, Helpful, and Professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and Professional. Removed each step on staircase when installing carpet. (Not done by previous installers.) 3. 5 Stars - Start to Finish. Thank you, Pete & Pat
5.0
Pete R.
10 years ago
Professional start to finish.
Last week we had our two story home carpeted by West Coast Carpet. 1. Mark: Patient, helpful, and professional as it took us considerable time to select which carpet and pad we wanted. 2. Carpet Installers: Hardworking and professional. Removed each step on staircase to install carpet. (Not done by previous installers.) 3. 5 Stars start to finish.
5.0
Justin S.
10 years ago
I've had Tyler help me out on many different projects over the years, from new hardwood floors to tile over an existing fireplace to new carpet he has never let me down. The quality of materials and workmanship is top notch and the pricing is always right in line. If your in the market for any flooring materials go see Tyler he'll take great care of you.
1.0
Tom V.
10 years ago
5.0
Steve G.
10 years ago
my girlfriend and I just made a large investment into our new home with exchanging old carpet for new carpet in some places and wood flooring in others. We worked personally with tyler the sales manager who allowed us to shop freely without the feeling of being harassed into a 'quick sale.' This was a welcome experience after coming right from another carpet provider that treated us like just another number. Tyler was great in that he allowed us to take flooring samples to our home to determine which was the best fit. We made a decision on the flooring and then from there was provided an estimate. The actual cost came in a little over the estimate only because underneath the nasty carpet the cement floor needed some grinding work. (So simply additional man labor hours). The flooring contractor that came out to install is named Zach. He is a professional at what he does and I would request him specifically. The next guys were the carpet installers who were courteous and respectful of our new home. Overall a worthwhile investment and it started with a simple respect from tyler in letting us shop without harassment and then providing us answers to our questions. -Steve
5.0
Cdbl U.
10 years ago
Tyler & his crew are xlnt. With the great ideas to use, along with the carpet & hardwood flooring selection on hand, we came up with a great game-plan. One family room was completed with carpet & the rest of the house was done with hardwood floors. 1 day for the carpet -Done & on time, 4 days for the harwood flooring -Again done on time, & under budget. All the installation crew were just perfect, as the concrete grinding dust, to prep the slab, was controlled by plastic sheeting. Two months later & it's still xlnt as the 1st day installed. Thanks again & Regards, Clyde & Deb
1.0
Reviewer X.
10 years ago
The only reason I'm giving West Coast a one star is because there's no option to give 0 stars. Long story here, so if you don't have the time, just trust the 1 star. I don't know how to write this horrendous ordeal into a short paragraph. (Let me try: Two failed installations, incorrect measurements, improperly ordered carpet, snarkiness, refusal to call back. Result: Still no carpet.) Many of the previous 1-2 star reviews are very accurate. I should have stuck with my gut and never even tried to do business with WCF. I first called West Coast because a friend referred me to a specific worker there. I called ahead and asked for him. The girl who answered supposedly transferred me to him. We spoke and said I'd be in soon. When we arrived and asked for him, I was told he no longer worked there and they passed me on to the guy I spoke to. 1. I knew right then to walk away. They lied just to get me in, knowing the person I requested no longer worked there. 2. This guy was super snarky. He clearly didn't know about carpet. I asked him about recycled carpet and he couldn't name any. Had done my research and visited another flooring company prior who was knowledgeable and taught us a lot we didn't know. Couldn't believe that this big Flooring Center didn't know about recycled carpet. I kept pushing on and asked about recycled nylon carpet. He replied that no one recycled nylon. SHAW produces recycled nylon carpet and West Coast is a Shaw distributor. How do you not know that? 3. He didn't know his business. Sign three I should have walked out. But the guy gave us a low preliminary quote. The next week we go back (after he's come out and taken measurements) and pick a carpet. We tell him we want no T-seams. Says okay. Takes him quite awhile to figure things out, trying to save us money by playing with how the carpet is laid down. We sit there with him, constantly giving our input and asking questions to lower the price, and he's working with us, albeit he makes a few math errors. 4. Not a good sign in a business that requires precise calculations. In the end, he gives us a pretty good number. We decide to go with it. I mention that I've seen poor Yelp reviews and am concerned. He waves it off - Yelp is a joke. (Yes, that on-line rating system you and I are using right now because we trust it.) He knows we're looking for installation ASAP (we just moved). It was Saturday. As long as the order was placed on Mon (apparently nothing goes through on Sun), the carpet could arrive Thurs and install Fri. So I call Mon to verify our colors, he says me paperwork via e-mail and I e-sign and send it back immediately. He says as long as the order is placed midday we're good. Guess who never calls me back like he said he would?? I had to call back 3 or 4 times before I received a call back - in the early evening. 5. Don't trust a business that won't call you back. Prior reviews were completely accurate. Through the entire ordeal (which went on to last for one month, nobody properly called me back. I was always calling and chasing them down. A true lack of respect for the customer.) He says he'll call me back on Wed to confirm the date of installation. Guess which phone call never came? I had to call and by the time I reached someone else, he told me our guy wouldn't even be back to work until Friday. The guy looks up our order and shares, "Carpet won't arrive until Monday." It's the holidays, so can't install until the Friday after. I'm sorry, what?? Thanks for the update! To this day, still not sure our order ever got placed on time. When they come out to install, we find out that he mis-measured our areas - there's not enough carpet. We're sickened at this point, so we cancel the order entirely (Fri). I call Sun as I see that I was charged $3000 for the carpet! Manager says he never heard about a canceled order (no notes on our account). Wow...days later, he convinces us that it's still the best deal, they'll fix the error at no extra charge. Another guy comes out to re-measure and says he'll order the proper amount of carpet. Trying to confirm, two different workers give me different days - it's clear no one is on the same page, or they all just lie. They come out to install a week later - this time they try installing multiple T-seams (West Coast's decisions, not the installers themselves, who were very nice.) Husband thinks they still didn't order enough carpet and were trying to get around things....either way, they renege on our agreements, will only install a bunch of T-seams. My husband talks with the manager and the other guy. Manager puts it on us, says they've tried fixing the area. Says it's been a burden on them. WOW. Meanwhile, we're still living out of boxes and furniture hasn't been moved into the rooms (one month now!) as we've been waiting for carpet. We didn't mismeasure, buddies. Always very rude. Forget this. We canceled again. Took two weeks to get a full refund.
3.0
Stephanie T.
10 years ago
Alfonso at the Outlet in San Marcos is WONDERFUL to work with. He is very friendly, accommodating, honest and punctual. We ordered carpet and were not ready to install it right away and they were able to hold it temporarily for us, which was really nice. We then ordered tile to be installed and it was done over a week's period of time and the quality of the tile and the installation were excellent. We have had trouble with our carpeting as it is patterned and it seems to be getting fuzzy and losing its two-tone which is really disappointing. We have had a horrible time getting someone from customer service (maybe Mark is the name) to come out and inspect the carpet problem. He came out initially and said he was going to have the installation people patch a particular spot but they never showed up and then Mark would not return our phone calls. We contact Alfonso again and he made a call for us. The guy did not show up. We contacted Alfonso again and once again we placed a call to Mark who set up an appointment to which I took time off to attend. He never showed up. :( It's wonderful that the carpet has a warranty but what good is a warranty if you cannot get customer service to help you utilize it? Sales staff is amazing; customer service (Mark) not so much.
1.0
Mary P.
10 years ago
If I could put a minus mark in front of this star I would. This job was a $5,000.00 job with a customer that has already spent around $11,000.00 with this company between 2 family homes. The job was to recarpet 4 bedrooms and hallway on our second floor. The workers , after arriving almost 2 hours late, did not understand the printed work order or verbal instruction. They tried to remove the carpet, tack strips and padding from our staircase that was NOT part of the work order. I stopped him and pointed out the work order and he said the words" no staircase." I repeated " no staircase" and he began, as best he could to repaire the torn carpet, tack strips and padding. This is a 2 level staircase with a landing in the middle and he made it all the way to the landing be fore he could be stopped. I called WestCoast at that moment to complain and, Mark with customer service,came out 2 days later. He said he was sorry and explained this was the biggest job this 2 man crew had done. He said they would "make it right" and thanked us for being long time customers. I fell 2x on the lose carpet hurting my arm so bad that I needed and ex ray. West Coast offered to replace the carpet( only from their left over stock room) and labor for free but WE would have to pay $340.00 if we wanted new tack strips, padding and the same carpet as they installed on the original work order. REALLY?!? West Coast is fine with charging a long time customer over a mistake THEY made that caused their customer an injury?!? If you respect yourself and home do NOT go here.
1.0
A B.
10 years ago
If I could give negative stars I would. WCF installed laminate floors in my house that are failing miserably. After two years of making numerous appointments for them to try to fix them, they finally said that's just how they're supposed to be and there's nothing they can do. Complete waste of my time and money. They even promised when we first complained about the floors that it wouldn't result with them just telling us to deal with it yet that's exactly what happened. Their shady used car salesman tactics and broken promises completely screwed me out of thousands of dollars and left me with horrible quality flooring that will have to be replaced. They first attempted to blame it on the installer, who they subcontract out, and them tried to blame it on the material. They then had the manufacturer's rep out just so they could say they did all they could. I have had other contractors out that said they never should have put these floors in my home and the product was not a good one. Obviously that's opposite from what the salesperson told us before we signed the contract. Stay away from WCF and go somewhere else. Don't make the same mistake I did and trust what they tell you. You'll only be disappointed and wish your money had gone to a descent and honest contractor.
4.0
Frank M.
10 years ago
5.0
Linda V.
10 years ago
So many flooring options. Great prices and Excellent service!
5.0
Kristal R.
10 years ago
West Coast Flooring has been a GREAT resource for quality carpet at super low prices for our family. They have the largest selection of carpet remnants that makes redoing a room quick and easy. The staff is super friendly and we will be buying again soon with them when we finish our newest remodel! Thanks again West Coast Flooring!!
1.0
Lucas C.
10 years ago
This is my first yelp review, my experience with West Coast has been so bad I had to post this to save someone else from making the same mistake I did and choosing West Coast. Horrible customer service. If they say they will call you back, they never do. If you call and leave a message, they never call you back and usually claim they never received a message. If you talk with someone else at the store they usually can't help you, but promise to make sure your point of contact (in my case Shane or Mark) will call you as soon as they get back. They never do. Multiple times installers were scheduled and no one showed up, with no communication from West Coast. Twice when this happened after talking to the contractor directly, the contractor informed me West Coast did not actually schedule them to do any work that day. On top of the problems during the actual installation, we have been trying to get damage their installers did repaired for 5 months. Getting responses back from West Coast and to have contractors actually show up to do repairs on agreed on dates has been a nightmare. Once they got our money they really couldn't care less. If I could I would give them a zero. Save yourself the headache and waste of time and go with someone else.
1.0
Lucas C.
10 years ago
This is my first yelp review, my experience with West Coast has been so bad I had to post this to save someone else from making the same mistake I did and choosing West Coast. Horrible customer service. If they say they will call you back, they never do. If you call and leave a message, they never call you back and usually claim they never received a message. If you talk with someone else at the store they usually can't help you, but promise to make sure your point of contact (in my case Shane or Mark) will call you as soon as they get back. They never do. Multiple times installers were scheduled and no one showed up, with no communication from West Coast. Twice when this happened after talking to the contractor directly, the contractor informed me West Coast did not actually schedule them to do any work that day. On top of the problems during the actual installation, we have been trying to get damage their installers did repaired for 5 months. Getting responses back from West Coast and to have contractors actually show up to do repairs on agreed on dates has been a nightmare. Once they got our money they really couldn't care less. If I could I would give them a zero. Save yourself the headache and waste of time and go with someone else.
4.0
Pam A.
11 years ago
5.0
Cora B.
11 years ago
1.0
Mike B.
11 years ago
No stars for this company! Initially West Coast Flooring was helpful and competitively priced for the hardwood and tile flooring in our new San Diego home. Unfortunately, the wood flooring that they sold us, described as a fairly upscale and expensive wood flooring ($18,000 worth of Anderson Vintage Maple 5" Heritage), has proved to be defective in construction and requiring individual board replacement within the first year of use. Although this flooring was "guaranteed for life", when we demonstrated hollow defects in the board construction, the manufacturer, Anderson Flooring company, initially refused our claim and only through intervention of a company vice president was the claim acknowledged. West Coast Flooring instructed us to use our flooring subcontractor to replace more than 30 defective boards and now the company is refusing to pay the subcontractor's labor fee, that was quoted to the company. West Coast Flooring does not stand by their product or warranty. I strongly suggest you go elsewhere for flooring unless you want a defective floor and unpaid labor fees ($1,900) as we've experienced. This is also now the opinion of our flooring contractor and general contractor that will never use West Coast Flooring again!!!!
5.0
Cassandra N.
11 years ago
West Coast Flooring is simply amazing. From the minute you walk into their store to the finished product in your home. The staff is incredible, very easy to work with. The selections are plentiful. I recommend them every chance I get.
2.0
Gary A.
11 years ago
Bought floor and tile plus installation from West Coast Flooring. Very happy with the buying experience. Installation experience was completely different. We were told it would take one week. The first day 2 workers showed up. Day 2 & 3 1 worker showed up. From that point on us or the main worker never knew who would show up. After week 2 the job was completed. It appeared very nice. After putting down the base board it showed the floor was completely unlevel. Gaps under the base boards as much as 3/16 of an inch. Dining room table and table in living room have a nice rock to them. After contacting West Coast we were ask to submit pictures to the service mgr. We did this and received no response. Completely unacceptable. Poor customer communications. With the invention of the lazer lever this job is completely unexceptable. Stay away from this company. Gary Alderson
5.0
Beth M.
11 years ago
5.0
Lynn D.
11 years ago
We just moved to the area and had lots of renovation to do to our home in Escondido. Tyler helped us through the process of carpet selection, flooring ,new baseboard trim, granite for for the kitchen and marble for the bathrooms. Tyler worked with us on scheduling and we believe we got a fair price. Daro and Lynn Diddell
5.0
Enrico G.
11 years ago
5.0
Cassie K.
11 years ago
Beautiful Flooring and very respectful and prompt installers. The service was amazing they responded to every email I sent even though I probably sent 4 or 5 a day with questions after questions. Marc my sales guy did not get frustrated with me at all and responded to each and everyone fast and very specific. I would recommend West Coast Flooring every time for a professional and easy to work with flooring/design company. GREAT job I love my new Hard Wood Floors:) Thank you.
5.0
Sarah J.
11 years ago
Very satisfied with the service and the quality of the product
Spencer was our salesman,and with his help we were able to get the right product for the price we wanted. Sergio was our installer and both he and his assistant did a quality job in the time that was promised
5.0
Sarah J.
11 years ago
Very satisfied with the service and the quality of the product
Spencer was our salesman,and with his help we were able to get the right product for the price we wanted.\t\nSergio was our installer and both he and his assistant did a quality job in the time that was promised
1.0
Kelly R.
11 years ago
Absolutely not! It I could have given it a more negative rating I would have! They actually accepted payment with out fully knowing that they had the product. They assured me that they could get it. I live on the east coast, buying product for my property in San Diego so time was of the essence. It took them 5 days after placing the order to call me to break the news. The worst part of the situation was that the salesperson was not accountable. He is supposed to be the professional. Blamed everything on everyone else to include the sales rep and the front counter help. Totally disgusted
2.0
Tony A.
11 years ago
I recently purchased tile and wood flooring from this vendor. After the work was completed I called to inquire if I could return 1 box of unused wood and 2 boxes of tile that were left over. To my surprise, I was informed that since they had not done the measuring they would not take any returns. I informed them at Lowe's and Home Depot accepted returns of unused materials. The guy I spoke to said i could "talk" to the manager, however I was not inclined to go convince some dude that he should do the right thing and a normal business practice. I should have sensed that I might have issues with West Coast Flooring as when I ordered the wood they informed me that they would call me so that I could go pick it up. They didn't. On the day they told me I could pick up I had to call them as they hadn't notified me and i had the wood installers ready to put it in the next day. Had I not called, since they apparently had forgotten, I would not have had the wood ready to be installed the next day. When the guy told me about not accepting the unused materials i informed him of my displeasure and told him I doubt that I would do business with them again. With the poor economy and so many other materials outlets I can't see how some business survive. I did give them 2 stars as the guy that loaded materials onto my truck was very cool and professional.
1.0
Stefanie K.
11 years ago
We are unable to get a call back from anyone at West Coast Flooring to schedule the installation of the engineered Bamboo flooring we have purchased from them. Numerous calls to various employees have not been returned and promises to get back with appointments have not been kept. We will yelp the outcome of this situation soon...
5.0
Cindy S.
11 years ago
5.0
Marci H.
11 years ago
My friend suggested West Coast. I replaced carpeting throughout my home. Tyler was an exceptional sales person. Not pushy, great follow-up etc. Sergio was a terrific installer and worked exceptionally hard to complete the job in one day. He felt like family the time he left. I also found their prices to be very competitive-and trusted them explicitly.
5.0
Sharon S.
11 years ago
From start to finish, West Coast earned a 5-star rating from me! I work for a construction company and have high expectations from a "subcontractor". I was not disappointed! Spencer Powell was my rep. He was knowledgeable and found exactly what I was looking for. I liked that he didn't try to push me into something beyond my budget. That was refreshing. West Coast's installer showed up on time, was very courteous, and cleaned up after his work every day! The finished product (wood laminate flooring) is a show-stopper and I couldn't be happier. When it comes time to recarpet my upstairs rooms, I will definitely go back to West Coast and I give them my unqualified recommendation. Sharon S.
2.0
Preston W.
11 years ago
Horrible Service After Purchase
We purchased carpet for our new house and everything was great before the sale. They came out to measure everything on short notice and had someone to do the installation ASAP. When we purchased the everything, we did so in a way that…
2.0
Preston W.
11 years ago
Horrible Service After Purchase
We purchased carpet for our new house and everything was great before the sale. They came out to measure everything on short notice and had someone to do the installation ASAP. When we purchased the everything, we did so in a way that there would not be a seam in the hallway. When it was installed, there was a seam in the hallway. I verified with the sales rep that there was not supposed to be a seem there and he agreed. The seam is in the most inconvient place with the highest traffic area. It is also the most noticable carpet seam I have ever seen. It has been a month now and West Coast Flooring is saying that the installers did the installation wrong and the installers are say that the measurements were wrong. Either way, the customer is being screwed and West Coast Flooring will not stand behind their product. Funny thing is, I hav had experiences like this with Home Depot and this doesn't happen.
5.0
Kevin W.
11 years ago
My realtor suggested West Coast Flooring when we wanted to replace one room of carpet in the home we just purchased. The experience was terrific from the moment I walked in the door. The gal at reception was prompt and friendly. I met with Spencer who was knowledgeable and I was grateful that he did not try to sell me anything beyond what I was truly looking to buy. The order was placed and the carpet came in quickly. I received a call to schedule the install that met with our move in schedule. The installer showed up right on time and did great job installing in a timely manner. Cleaned up everything as well. Overall an excellent experience and would use them again and recommend to friends.
5.0
Tyler M.
11 years ago
Huge selection and great prices!
5.0
Robert P.
11 years ago
Great flooring company and installers. I have done many remodels of my home and always used my general contractor. Had a slab leak in my home and decided on west coast flooring, and used their installer, this guy was amazing my floors look awesome and their prices can't be beat... Thanks West Coast and I will be back..
5.0
Daniel R.
11 years ago
First time homeowner here. I'm a hardwood floor freak so I knew the carpet in my new home wasn't going to cut it. West Coast helped me out tremendously! Thanks!
5.0
Ahmed E.
11 years ago
Amazing service and amazing prices. Sales manager Sadra took care of all the great quality of flooring and kept me in the loop of everything during my entire renovation. Prices are significantly lower compared to 2 other competitors.
5.0
Erika W.
11 years ago
About 4 months ago I had a problem with the carpet where my dog had urinated and bleached spots into it. West Coast was very professional and helped me get it replaced thru the carpet guarantee. Not all carpet brands/types have a guarantee, however, the Shaw carpet I bought did and WCFC took care of the entire process of replacement for me. They stand by their product and I will always buy my flooring from them in the future.
5.0
Amanda D.
11 years ago
Based on a recommendation from a friend I recently used West Coast Flooring Center to replace the carpet in my home. I had already received a quote from another company but decided that a second quote wouldn't hurt. After texting pictures of what I was looking for, Sadra brought samples to my house that were very similar. The price he gave me was $500 less than my prior quote, and the quality was a full grade higher! The installers were awesome, very professional, and careful when they moved my very heavy furniture. They even nailed down a few of the plywood boards that had started squeaking after they had removed the old carpet. I'd recommend asking for Graydon to do your installation. My carpet is beautiful and I couldn't be happier!
5.0
Danny F.
11 years ago
5.0
Alina R.
11 years ago
5.0
Brian S.
11 years ago
Their prices are better than Home Depot & Lowe's for wool carpet and the installer was great; very hardworking and detailed (my carpet has a line/pattern in it and he took great care to align it). I also had tile put in and found a great deal, and the installer was very good at the diagonal design. Overall I was very pleased with everything.
5.0
Sean K.
11 years ago
Great experience. My tile and wood look beautiful. Helpful staff and great selection. I looked at lots of other stores, could not find a better price.
1.0
RoseMary L.
11 years ago
I found a floor tile I liked at West Coast Flooring, but didn't have my area requirements with me. I was given a price by the salesman of $3.89 a sq. foot, but since I didn't know how much I needed, I asked if I could call me order in, and was told yes. I called back later that afternoon, but my salesman was no longer there and I placed the order with the store manager. I failed to ask him the total price because I thought I knew how much it was approximately. My tile man picked the tile up when it came in and I asked him for the invoice, he said he wasn't given one, so I called and asked the manager to mail me one for my records, and asked him what the total was on my credit card. It was $300 more than I thought it should be, and when I questioned him he said the salesman had made a mistake on the price. I said that wasn't my fault, most businesses would eat a mistake like that, but not him. He actually insinuated that I was lying about the price given me, said he wasn't there so how did he know how much the quote was. I finally wangled a $100 credit out of him, but doubt that it will show up on my credit card. Also never got the invoice for my records. Unfortunately, we ran out of tile before the job was done and had to search all over for the same tile, I wasn't about to buy it from West Coast Flooring. My tile man told me that the exact same thing had happened to another client of his at about the same time. I'd have taken the tile back but the floor was already half done by the time the scam was discovered. Yep, I was right. No credit on my credit card bill. Make that a MINUS 100 stars!!
5.0
Chad E.
11 years ago
I flip houses for a living and I get excellent service on every job. Nicole is great to work with. They have very reasonable prices and offer a wide variety of products. Ask for Graydon and Cory when having your carpet installed. They are the best I've worked with. I will use them for all my houses in the future. Don't waste your time shopping around. These guys are excellent.
5.0
Tara L.
12 years ago
Great place to get high quality, great service and best price! I have been referring clients here for years. With the service and products you can't beat it! Nicole has always helped me and knows her stuff! I have come in with a wish list and she finds it and the price is always lower than I could find. Now it's my time and I am doing my own house. I was looking for a certain wood floor she found it and the price for product and install is unbeatable. The carpet remnants are also great. High quality, great way to afford to carpet any room in your house! Lots of selection, a perfect little secret spot everyone should know! I sound like an add but I'm serious worth the drive. My parents owned a business like this in las Vegas many years ago and they too were a success. Keeping their over head low must be the way West Coast does it. No matter how it's good for us consumers!
5.0
kay v.
12 years ago
Stellar in every regard!
Alfonso Luna was our excellent sales person. He recommended the craftsmen that prepped our floor for hardwood & this crew worked miracles on our 43 year old floors. We purchased hardwood, bath & floor tiles, and carpeting from him & every…
5.0
kay v.
12 years ago
Stellar in every regard!
Alfonso Luna was our excellent sales person. He recommended the craftsmen that prepped our floor for hardwood & this crew worked miracles on our 43 year old floors. We purchased hardwood, bath & floor tiles, and carpeting from him & every product was delivered/installed on time and the service Alfonso provided was first rate. I couldn't be happier! My home looks gorgeous.
5.0
Dawn G.
12 years ago
I just used West Coast Flooring (San Marcos) to have maple hardwood installed in July 2012. The quality of the wood and installation were great. They were very helpful when I was deciding which type of wood to get and throughout the whole process. I used them in the past for a carpeting install and had no problems, so I decided to go through them again. I even did research at other companies (Lowes, Lumber Liquidators, Coles) and found that the others were either more expensive or about the same price but those companies had more hassles.(Some outsource everything so you have to be in contact with multiple people or you have to get your own contractor). I would definitely use West Coast again and trust their work. Tyler was my sales guy and I would definitely tell my friends and family to give him a call for their next flooring job.
4.0
Christianna W.
12 years ago
Sales Rep followed up and hand carried my tile to my location. Increasing rating, because I appreciate the effort.
5.0
David H.
12 years ago
West Coast Flooring simply rocks. At this point my entire bottom floor has been upgraded by WCF. Rich Hardwood, Glacier Padding and the best carpeting and Travertine Tile. Tyler and everyone at WCF are just the best people to work with...and they were always very forthcoming regarding pricing and being competitive. Already starting quotes on the upper floor spaces :^)
4.0
Anne K.
12 years ago
Went in looking for a carpet remnant and found just what we were looking for. There was a huge selection. We first went in on a Saturday and it was busy. We had to wait a while to finally talk with someone but that was ok. The sales staff is very friendly and helpful. My only criticism is that we weren't called when our carpet was ready for pick up. We had it bound so it took a few more days. I had to call them to discover that it had already been delivered. Other than that, they were great to work with. Haven't yet put the carpet in our house as we are waiting on a rug pad but it looks nice rolled up in the garage!
1.0
Junko S.
12 years ago
AWFUL, Never Ever Again. We ordered kitchen tile that had to be arrive on the certain date. They promised to call us but never did so I called. It was such a shocking moment to find out when the receptionist told me that the tiles are not coming for another week. The sales representatives (one was a manager) practically lied to our face knowing that the tiles are not gonna arrive on the day we needed. Among the stressful times during remodeling the house, this was the worst experience we had. DO NOT RECOMMEND THIS STORE TO ANYBODY EVER!
1.0
Junko S.
12 years ago
AWFUL, Never Ever Again. We ordered kitchen tile that had to be arrive on the certain date. They promised to call us but never did so I called. It was such a shocking moment to find out when the receptionist told me that the tiles are not coming for another week. The sales representatives (one was a manager) practically lied to our face knowing that the tiles are not gonna arrive on the day we needed. Among the stressful times during remodeling the house, this was the worst experience we had. DO NOT RECOMMEND THIS STORE TO ANYBODY EVER!
4.0
Do L.
12 years ago
By and large I have always had a positive experience with West Coast Flooring. I am a designer and have used this vendor consistently. Tyler,Mark, and Shane have always been professional and helpful. They have gone beyond expectations to assist me in my projects. Rock on, guys.
5.0
Rachel W.
12 years ago
West Coast Flooring offered me the most competitive price for carpets (vs. Home Depot and Empire), including stain resistant carpets with Smart Strand technology. West Coast Flooring also had the best turnaround times for installation. I ordered my carpets on a Friday and they were installed by the following Friday..and that included special delivery of the carpets. Home Depot and Empire were stating 10 business days, at best., for installation of the carpets I desired. Finally, the sales people and installers at West Coast Flooring were professional and good to their word. I highly recommend them for your flooring needs.
5.0
Patricia C.
12 years ago
We had bought some laminate several years ago from West Coast Flooring, but we had installed it ourselves in our hall and master bath areas; and it was always a bit sloppy in the details. Then a few years ago, we had gotten some carpet from Lowes in our family room, and weren't too impressed with that experience, so we went back to West Coast Flooring for this. Flooring is what they specialize in, and we wanted their expert advice. The purchase was sort of spur-of-the-moment; we had just ordered a new bed, and wanted to avoid bringing it into our bedroom with very old carpeting (original to the house). With the laminate in the hall in beech that we didn't really want anymore; and the transition between there and the bedroom that was never right, we were more than ready to have it all redone. We thought we wanted some kind of hardwood - we were thinking bamboo because we didn't want the floor to be too dark. Sadra at West Coast was our salesperson; he told us the bamboo isn't the best material on slab because it expands and contracts a lot. He steered us to a hardwood that was on sale. The sample he first showed us was a medium-brown "distressed" maple. We instantly could imagine living with this in our house. But, wanting to give ourselves more time to consider, we went to Coles nearby and got a second opinion. Their hardwood prices and selection didn't compare well with West Coast, and their sales guy seemed about as expert as the personnel we dealt with at Lowes - that is, not very expert. We went back to West Coast and ordered the distressed maple from Sadra. Everything went according to schedule; their installer did impeccable work; and now, about 4 weeks later, we continue to revel in our new floor. It's contemporary looking but ties in our few antiques; looks like it was made for the house, and is forgiving and easy to clean. We will soon be getting our living room floor redone the same way. I read the rather poor reviews on yelp before our project started; but as I said, we went with our own impressions and are highly satisfied with the product and service, and highly recommend West Coast Flooring.
3.0
Stuart B.
12 years ago
I had written a review a while back and within a few hours received a call from Kelly, the Manager. She apologized for the oversight and told me that a check would be in the mail that day for the damage incurred while installing carpet. I did receive a check and am satisfied that West Coast Flooring Center performed. Thank you Kelly! Stu
5.0
Mike C.
12 years ago
Beautiful Floor at a Very Good Price
We recently had West Coast Flooring install almost 1000 square feet (3 bedrooms, 2 baths and a hallway) of hardwood flooring in our home. Sadra, the salesman, was very friendly and helpful. He guided us to a product that seemed perfect…
5.0
Mike C.
12 years ago
Beautiful Floor at a Very Good Price
We recently had West Coast Flooring install almost 1000 square feet (3 bedrooms, 2 baths and a hallway) of hardwood flooring in our home. Sadra, the salesman, was very friendly and helpful. He guided us to a product that seemed perfect for our needs, and it was also on sale. He was also right on time for our appointment to take measurements.\t\n\t\nRoberto and his crew worked very hard doing the installation and did a wonderful job. Three days of disruption was a little bit stressful at the time, but the job was finished on time and it looks great. \t\n\t\nWe will definitely go back to West Coast Flooring when we are ready for the rest of the house, and will request Roberto to do the installation.
4.0
Monica H.
12 years ago
Job Completed
I am happy to report that West Coast Flooring did come out and complete the work. They sent an excellent technician to fix the seam and it is much better.
4.0
Monica H.
12 years ago
Job Completed
I am happy to report that West Coast Flooring did come out and complete the work. They sent an excellent technician to fix the seam and it is much better.
5.0
kathe e.
12 years ago
This is the best place to get your flooring! I went to several stores to look at flooring before I found this store. I knew the moment I walked in that this is where I would be buying my floor. The staff greets you as soon as you walk in unlike the other flooring stores where you get ignored. Nicole and Alfonso work well together and made me feel like I was not just another customer. I didn't know if I wanted laminate or hardwood and Nicole explained to me the benefits and set backs of each product. She brought the samples out to my home and helped me coordinate my paint and new furniture with the flooring samples. Every time I called or went in I was greeted with a smile and referred to by my first name. I know I was not easy to deal with because I do not make decisions easily but Nicole was very patient and always willing to take time to answer my questions. I will be telling everyone I know to go to the Outlet and see Nicole and Alfonso. They are both very friendly and HELP their customers find the best product at the best price. Don't waste your time shopping like I did. Just make this your first AND last stop.
2.0
Monica H.
12 years ago
Big Promises with little follow through!
I sadly would have to say, "Buyer Beware". They are great at taking your money and then seem to care less about completing their work or fixing poor workmanship. You will be exhausted with calling and trying to get the job completed. …
2.0
Monica H.
12 years ago
Buyer beware! Good luck trying to get them to come back to correct their work. This has been the worst experience ever, with probably over 20 calls trying to get them to complete the job! We are all on the same page as to what needs to be completed and where the poor workmanship is, but they just can't seem to get to my house to finish anything!
2.0
Jeremiah C.
13 years ago
SAVE YOUR TIME AND GO SOMEWHERE ELSE! I chose West Coast Flooring because it was rated at one of the top in the annual Union Tribune Best of San Diego poll. After our experience, I think that maybe this company just paid a lot of money to get on there. I should have believed the reviews on Yelp (I just noticed there's a "filtered reviews" section at the bottom of the page- read it!), but gave West Coast Flooring the benefit of the doubt because the reviews were over a year old, but they are still very true and correct up to this day. The only reason that I am not giving them 1 star is because they had the best price for our tile flooring project out of 5 bids we received. The tile they installed came out fine (maybe because the installers are contracted out to laborers who don't work directly for West Coast Flooring), but their customer service is one of the worst I have experienced: -As many others have stated, they almost never return your calls or e-mails even when they say that they will. -Very simple work that they promised from the first quote and confirmed throughout the project was never done, despite a number of calls and reminders to them (Their responses: "It's easy, you can just do it yourself."- This is not the point. The principle of the matter is that they promised work that would be done and now don't want to come back out to finish it because they basically stated that it would be a waste of their time; "I'll find out about that and call you back" - of course, no return call). One of the employees at the center was simply rude over the phone. -They show up late or sometimes don't even show up at all. I can go on with griping about the horrible customer service, but I would just be wasting my time and I don't want to waste any more time on this company.
1.0
San S.
13 years ago
1.0
Marco B.
13 years ago
5.0
Lisa C.
13 years ago
Great established company! Great customer service and products with great location. So, looks like I need another adjective for "great". I walked in to West Coast flooring looking for carpet for three of our bedrooms and worked with Al. He's a great sales adviser and let me peruse in peace at first and then was attentive and so helpful with my purchase. I was very fortunate to work with Al! He sent me a bunch of carpet samples to my home so I could color match to the paint in each bedroom perfectly. He called me the next day to follow up and wasn't pushy at all. I was very satisified with the service and his expertise as he knew exactly what I wanted. Installers worked efficiently and smoothly and did an excellent clean up job! Starting from the quality of the carpet, to the service and installation, overall our experience was great and exceeded what I was looking for! - Great selection of wood flooring, carpeting, tile and granite - Excellent service and advice - Installers worked efficiently and smoothly I highly recommend this company to those who need new carpet and/or flooring.
1.0
Mike G.
13 years ago
Ouch! Thank goodness it's over. As a result of going to West Coast Flooring, we have been living on concrete floors since before Christmas of last year. My wife and I shopped around and ended up at West Coast and taking home 5 samples. Chose what we thought would work best for us and the trouble began there. We negotiated the whole deal including demo, preparation, installation, cleanup and removal, etc. Once the installers came out, had the flooring all removed and ready to install new floors, we were told there would be an extra charge for 'floor prep'. Then it went downhill from there. Also the floors we ordered did not match the sample and the installers agreed they were completely different. We chose other flooring and were told that would be more expensive as well as other costs went up too! Then while looking through the Sunday paper, we noticed an ad for their company and that they would match or beat any advertised price on similar flooring. Did not work that way for us. They started adding extra charges as follows: extra charge for using credit card, extra charge for floor prep, extra charge for t-moulding, extra charge for glue, extra charge for installation and painting of baseboards, on and on... When we asked for our money back, the store manager Shane told us 'that would never happen'. We ultimately ended up disputing charges through our bank and credit card company that finally after several months ended up with full refund. Now it's May and within 3 days of our refund, we contracted with Tony at ABC Flooring in San Diego and our new floors are done! Yes, Done!!! Not only did we get better, more high quality floors for less money, they stuck to the terms of the contract, had their installers out here on Monday and floors were finished complete by Wednesday! Including one of the best installations of baseboards (panting included) that I have ever seen. So a word to those of you out there that are considering West Coast, don't do it!!!
5.0
Ellen F.
13 years ago
We love our new carpet! Westcoast flooring was a pleasure to work with. Everyone from our Sales person Shane - to the men that did the installation were very professional. They took their time and did a great job not only installing the carpet but cleaning up afterwards. I highly recommend Westcoast Flooring.
5.0
Susan P.
13 years ago
West Coast Flooring Center will provide you with the exact quality you're looking for. We value quality, and that's exactly what we got!
We are really pleased with West Coast Flooring Center and would definitely recommend them to anybody! I found them in the phone book and called Shane to get quotes. He was so great over the phone. He asked for us to give him a chance to…
5.0
Susan P.
13 years ago
West Coast Flooring Center will provide you with the exact quality you're looking for. We value quality, and that's exactly what we got!
We are really pleased with West Coast Flooring Center and would definitely recommend them to anybody! I found them in the phone book and called Shane to get quotes. He was so great over the phone. He asked for us to give him a chance to meet us face to face for a presentation. I felt like he was genuine and nice and honest, and not trying to scam us in the least bit. We know people in the carpet industry, and when I asked about West Coast Flooring, they spoke very highly of them, so that was a great character voucher for me. \t\n\t\nHe was so knowledgeable and helpful, he even told us how to care for the floors we already had in our house, it was great! He explained the difference between the various products and levels of quality. He went over what would be long lasting quality and the different ratings and how different levels of traffic would affect the floors. He answered all of our questions and was very patient with us as we made final decisions. We felt that he really went out of his way to work with us and to get exactly what we wanted. \t\nWhen they did the installation, we were out of town, but Shane said he'd be able to be there and he was. They installed it perfectly! We couldn't be happier with the results! We'd definitely use them again, and highly, highly recommend their services to anybody!\t\n\t\nJames & Suzanne Pierik
4.0
Kai K.
13 years ago
I would recommend West Coast Flooring to anyone out there looking to buy new flooring.... West Coast gave me a hassle-free buying experience Great price , great product and great service.
1.0
Chip P.
13 years ago
1.0
Al C.
13 years ago
Single worst business I've ever dealt with. I had 900 sq ft of laminate flooring installed. After 3 months, the floor began to buckle. It took 7 months to get the floor fixed. I have 5 pages of detailed notes over these 7 months with dates/times/names. When they couldn't figure out what was wrong, they had the manufacturer come out and take a look. His comments were "1. you didn't put down enough moisture mixture on the concrete, 2.you didn't leave a big enough gap around the edges for the floor to expand and contract and 3.you didn't lay down the plastic sheathing under the floor which completely negates the manufactures warranty for the flooring throughout the entire house." To summarize: -They dont return calls. You have to hunt them down. -They dont show up on time -Sometimes, they dont show up at all -Poor installation -Don't follow manufacture installation requirements -They didn't warranty all the work/labor
5.0
Laurie B.
13 years ago
West Coast Flooring exceeded our expectations
West Coast Flooring exceeded our expectations in every regard. The price on our tile was very reasonable, the sales department made excellent recommendations on styling and color, the installation was quick and (almost) painless. Every…
5.0
Laurie B.
13 years ago
West Coast Flooring exceeded our expectations
West Coast Flooring exceeded our expectations in every regard. The price on our tile was very reasonable, the sales department made excellent recommendations on styling and color, the installation was quick and (almost) painless. Every aspect of the service was professional and friendly. I will definitely use West Coast Flooring again and would highly recommend them.
4.0
Giselle P.
13 years ago
Consultant
I have used West Coast Flooring for two projects now. First on my hardwood floors. I was very pleased that the staff worked with me on pricing to get the installation included at a budget I could afford. Their installation teams are very…
5.0
Cassie H.
13 years ago
Thank you West Coast Flooring Outlet for my beautiful dark chocolate brown carpet! I love the floors and love the GREAT price! Everything went very smooth and I even had a great referral for a tile cleaner. I will let all my neighbors know about this company!
2.0
John M.
13 years ago
Not sure what has happened to the San Marcos outlet. We had all our floors done in 2004 and kitchen in 2003 by this outlet and were very happy with our experience. Recently we had a plumbing problem that ruined two bathroom floors and several yards of carpet pad. Customer service this time around was not great, we got the feeling that since our job was "small" (thrown our face more than once) it did not get the attention we felt it deserved. We needed our home put back in order. We were promised materials a week earlier than we received them. When we tried to get our order finalized via phone, it took an entire day before someone got back to us and we had called 4 times that day. Our salesman did not seem to listen to us and always made suppositions to what the installers may or may not do. I specifically stated that I wanted the same high quality, Stain Master pad we have and they tried selling us a different product. Not sure if they work on commission or not, but we were very disappointed with our experience this time around. Pretty sure we will shop for another flooring company next time around.
5.0
Tara J.
13 years ago
My husband and I went to West Coast Flooring in San Marcos today to look at carpeting and granite slabs from Brazil. We saved so much money by finding what we wanted that was in stock. Their warehouse has quality items and the salesperson was extremely helpful and knowledgable. We are very happy with what we got and the price we paid. Before going anywhere else, stop by here.
5.0
Michael J.
14 years ago
My team and I do a lot of business with West Coast Flooring, and for good reason! This company has never left us or our clients disappointed. We have worked with other flooring companies/suppliers but none of them have been as reliable, trustworthy, efficient and professional as West Coast. Shane, who is my point person, has always gone above and beyond to ensure that we get exactly what we ask for, and nothing less!! When I refer a company out, I have to be sure that they are going to represent me well and West Coast Flooring does just that! Michael Jacobo VP Houston Team, Inc.
1.0
Tom D.
14 years ago
Save your money & time...this place is unprofessional & has horrible business ethics & no morals! Tyler will give you false verbal confirmations to make a sale. He has no communication with installers, so when they come, they are disorganized and lost & charge you all the fees Tyler verbal agreed they wouldn't. Good luck calling customer service. They give you the run around and flat out lie. They installed a defective carpet after promising delivery in 2 wks. They didn't even bother to check the carpet, which usually goes through Q&A in professional places & installed it! When I wanted a refund, they had the nerve to charge me a removal fee! Stupid. This went on for months after arguing i would not accept their carpet which frayed dust into my air harming my kids. They had no concern or compassion. Tyler & Mark was their names. I had my doubts that it was even authentic carpet after they promised they would send me proof of authenticity and never did! They were quick to take my $ & charge me for their mistakes, still I have NO CARPET & its has been months. They will also promise u removal of pre-existing flooring and deny it, make appts. and cancel wo notification & make u wait. This co does not care about the customers at all...i just hope I get my carpet soon bc it will be a fight to get my $ back. STAY AWAY, THEY ARE LIARS & SCAM ARTISTS!
5.0
Mary B.
14 years ago
Our experience with West Coast Flooring Center was positive from start to finish. We were treated professionally by all members of the staff who had an opportunity to interact with us in the showroom, on the phone, and during the installation process. We explained what we were looking for when we walked into the store, and although it was the third store we had visited with the same information, it was the first place where we were guided in such a manner as to help us really find what met our criteria. We provided each store with the same explanation, but theirs gave us completely different results. Listening to us and guiding us made all the difference, they answered all our questions, and it didn't even take much time. Our carpet purchase went from ho-hum drudgery to a decision we were happy to make. Our carpet has been installed for a few months now, and everyone who comes inside notices and comments favorably on it. All appreciate how well it suits our tastes and the house, and we still look around, smile and comment to each other on how much we like it. The sales, installation, support and follow-up have been outstanding. We would happily recommend them to others.
5.0
Yvonne B.
14 years ago
Awesome Customer Service
I have used West Coast flooring for several of my projects. The service provided to me has been awesome and very professional. The installation was done perfectly and workers very cooperative and on time.
5.0
Danny F.
14 years ago
I have had a good experience with them. I have had to do a lot of work on my grandmother's condo (listed as a 'fixer-upper' until recently) and this company was a big help. The staff was patient, helpful with our timeframe concerns and selection. I would recommend them to others.
5.0
Tom
14 years ago
AWESOME!!
This company does great work! They were on time and very careful to not damage anything they moved (furniture). The sales staff and customer service was exceptional! From the very beginning of the sale to the end they were a pleasure to deal with and the installation far exceeded my expectations!! I will definitely use them again!
2.0
britton c.
14 years ago
POOR SERVICE
poor service....material arrived over a week after it was due....no help from management in resolving problem...management actually ignored us....promises made and not kept and this was on a $7500,00 order....three time customer but will…
5.0
Bruce L.
14 years ago
They honored their quote.
West Coast Flooring Center did several types of flooring for us including backsplash and Italian marble. I especially liked the people who did the wood. They were very professional and I ended up using them later in my mother's condo. …
5.0
Bruce L.
14 years ago
They honored their quote.
West Coast Flooring Center did several types of flooring for us including backsplash and Italian marble. I especially liked the people who did the wood. They were very professional and I ended up using them later in my mother's condo. \t\n\t\nThey came on time and did a good job. There was an issue where one of the bedrooms was under measured, so the quote was off. However, they acknowledged the mistake and stuck with the original quote. We felt good about that. It was definitely solid service. \t\n\t\nBruce Langdon
4.0
Margie W.
14 years ago
West Coast Flooring
I cannot tell you how helpful the sales staff at West Coast Flooring was to me. I was doing some preshopping before I purchased new carpeting and they spent the time to educate me on the types of carpeting available. I found the carpet I…
1.0
Christine L.
14 years ago
I totally agree with david. they never call back. their customer service is the worst i have ever dealt with. not only have they been rude to my face but they have even hung up on me when they made a mistake and were not willing to fix it. I'm shocked at how i've been treated as a customer that has spent a significant amount of money with them. spend your money somewhere else!
Kelley K.
14 years ago
Thank you for your feedback and I am glad we were able to get everything resolved (sorry it had to be thru yelp!) Thank you for your patience.
5.0
Marcus A.
14 years ago
As a do-it-yourselfer, I highly recommend West Coast Flooring. I let them know what type of flooring I was looking for, what color and how much I wanted to spend. They recommended two options for me, both of which were in my price range and both of which were durable enough to survive kids and pets. They also gave me additional advice as to which one was easier to install. As somebody who was installing flooring for the first time, the advice was greatly appreciated and helped sway my decision. We did have an issue with not receiving enough material as the manufacturer changing the packaging size without warning. One call to Shane at West Coast Flooring on Monday and the freight company was calling me on Wednesday morning to let me know they had my product and wanted to schedule a delivery time. I will gladly recommend West Coast Flooring to friends & family due to their product selection, knowledge and customer service.
1.0
David C.
14 years ago
5.0
Matthew R.
14 years ago
I have been working with West Coast Flooring for my company's and my customers flooring needs for over 5 years now. The staff at West Coast flooring and the way the conduct their business and treat my customers are why I keep going back! Quality, service and attention to detail are paramount in my company and that is why I make them a part of my team! Matthew Reeh President Matthew Reeh Construction Inc.
4.0
Milica S.
14 years ago
good workmanship; seems they overbooked themselves
original time frame by sales person was 3 days; installer estimated 6 days; total time required to finish the job was 2 weeks (10 working days). RESPONSE FROM West Coast Flooring Center: Thank you for your comments and as always we…
4.0
Milica S.
14 years ago
good workmanship; seems they overbooked themselves
original time frame by sales person was 3 days; installer estimated 6 days; total time required to finish the job was 2 weeks (10 working days).\t\n\t\nRESPONSE FROM West Coast Flooring Center:\t\nThank you for your comments and as always we appreciate the feedback. We are very sorry for the miscommunication of your hardwood flooring project for your home. Unfortunately, with this large of a hardwood flooring project our sales team always quotes under 7 to 10 working days to complete, so I am not sure where this time difference came from. We are glad to hear you are happy with your overall workmanship.
5.0
Daniel B.
14 years ago
Outstanding service and very professional installation.
Outstanding service and very professional installation. Crews were on time and installed the new carpeting in a timily and professional manner.
5.0
Daniel B.
14 years ago
Outstanding service and very professional installation.
Outstanding service and very professional installation. Crews were on time and installed the new carpeting in a timily and professional manner.
4.0
Brian B.
14 years ago
Very happy with the experience
Great product, pricing, installation ... the only reason for not 5 stars on all was a few minor damages to the walls (which they offered to fix) ... and a minor repair required on a piece of furniture.
5.0
Marie P.
14 years ago
Excellent company to work with from start to finish.
Our experience with West Coast Flooring Center was positive from start to finish. We were treated professionally by all members of the staff who had an opportunity to interact with us in the showroom, on the phone, and during the…
5.0
Marie P.
14 years ago
Excellent company to work with from start to finish.
Our experience with West Coast Flooring Center was positive from start to finish. We were treated professionally by all members of the staff who had an opportunity to interact with us in the showroom, on the phone, and during the installation process. We explained what we were looking for when we walked into the store, and although it was the third store we had visited with the same information, it was the first place where we were guided in such a manner as to help us really find what met our criteria. We provided each store with the same explanation, but yours gave us completely different results. Listening to us and guiding us made all the difference, you answered all our questions, and it didn't even take much time. Our carpet purchase went from ho-hum drudgery to a decision we were happy to make. \t\n\t\nOur carpet has been installed for a few months now, and everyone who comes inside notices and comments favorably on it. All appreciate how well it suits our tastes and the house, and we still look around, smile and comment to each other on how much we like it. Thank you for listening to what we were seeking, guiding us to it, and giving us excellent service along the way. Your sales, installation, support and follow-up have been outstanding. We would happily recommend you to others.
5.0
Juan C.
14 years ago
Good Selection And Great Service Can't Beat That
West Coast Flooring has a great selection and vey good priceing. I've worked with diffrent sales staff but mostly with Alex but all around everyone knows what there talking about and are straight shooters. I will continue to use and…
5.0
Tino L.
14 years ago
Very professional service
Product and service were excellent
5.0
Juan C.
14 years ago
Good Selection And Great Service Can't Beat That
West Coast Flooring has a great selection and vey good priceing. I've worked with diffrent sales staff but mostly with Alex but all around everyone knows what there talking about and are straight shooters. I will continue to use and recommend you guys.
5.0
kripps a.
14 years ago
Carpet was installed on time and to expectations. The customer service was exceptional.
Alex Gomez provided us with a useful information in helping us decide on the carpet within our budget. She helped us get a great deal on the carpet and worked closely with us to install the carpet on time and to our expectations. It was…
5.0
Raymond H.
14 years ago
Super Happy!!
Super happy with the floor and the installation. Chris of "Against the Grain" Floor Covering did an outstanding job of installing the floor on the diagonal as we wanted. Had a few issues with the install of the moldings but Chris and the…
5.0
Esquivel M.
14 years ago
Excellent
Being in the remodeling business for a long time, we are constantly seeking reliable resourses for our clients. I was pleased by the quality and knowledgeable service your sales representative provided and your complete inventory. I am…
5.0
kripps a.
14 years ago
Carpet was installed on time and to expectations. The customer service was exceptional.
Alex Gomez provided us with a useful information in helping us decide on the carpet within our budget. She helped us get a great deal on the carpet and worked closely with us to install the carpet on time and to our expectations. It was great to see that Alex also did a follow up to ensure everything was installed to our satisfaction.\t\n\t\nThe service we received at west coast was great and we will definitely recommend it.
5.0
Doris P.
14 years ago
We purchased laminate flooring for the 2nd level of our home.
My husband and I are extremely pleased with the customer service at your San Marcos location. In particular, Brian Wares is most knowledgeable about all flooring and how to meet customer needs. He brings positive energy to the flooring…
5.0
George G.
14 years ago
The Sales staff was very helpful.
The Sales staff was patient, helpful with our timeframe concerns and selection.
5.0
George G.
14 years ago
The Sales staff was very helpful.
The Sales staff was patient, helpful with our timeframe concerns and selection.
5.0
Doris P.
14 years ago
We purchased laminate flooring for the 2nd level of our home.
My husband and I are extremely pleased with the customer service at your San Marcos location. In particular, Brian Wares is most knowledgeable about all flooring and how to meet customer needs. He brings positive energy to the flooring business. We are more than pleased to recommend Brian at West Coast Flooring to all of our friends, family, and anyone seeking expert flooring assistance.
5.0
judi b.
14 years ago
5 stars all the way
Nichol is the best....What ever I need she is there with the answers....The man that have installed the floors, wood, tile, laminate, have all been great...Say what they mean and mean what they say.....A wonderful find, in every way.
5.0
Ken C.
14 years ago
Wood and Carpet for Remodel
We moved into a new home that was 27 years old and had original carpet. We worked with Al Luna who did a great job making things work for us. He arranged for installation when we needed it and even helped with taking out the old carpet so…
5.0
Julie M.
14 years ago
Outstanding service
I was extremly pleased from beginning to completion.....My salesperson was professional from coming to my home to measure to every interaction along the way....the scheduler and installers aimed to please and did so......the selection was…
5.0
Ken C.
14 years ago
Wood and Carpet for Remodel
We moved into a new home that was 27 years old and had original carpet. We worked with Al Luna who did a great job making things work for us. He arranged for installation when we needed it and even helped with taking out the old carpet so that the remodel went better for us. The installers were respectful of our home and did quality work. Everyone we dealt with associated with West Coast Flooring was helpful and made sure we got what we needed. Thank you!
5.0
Doug W.
14 years ago
It's a pleasure working with everyone at WCF.
The staff are friendly and our needs are always met. Thank you.
5.0
jamie m.
14 years ago
I love West Coast!
You guys were great. So patient with me. I was probably in there once or twice a week for two months right after I bought my first home. You made me feel like part of the family. I tell all my friend who are doing flooring to use you. …
5.0
Doug W.
14 years ago
It's a pleasure working with everyone at WCF.
The staff are friendly and our needs are always met. Thank you.
5.0
jamie m.
14 years ago
I love West Coast!
You guys were great. So patient with me. I was probably in there once or twice a week for two months right after I bought my first home. You made me feel like part of the family. I tell all my friend who are doing flooring to use you. I did hear a designer say some negative things about your company. I told her I thought you were great, but you may want to explore why designers have a low opinion of west coast.\t\n\t\nRESPONSE FROM West Coast Flooring Center:\t\nThank you Jamie. I am glad you have had such a great experience with us! We have a lot of designers we work with and I have never received that feedback so I will look into this. Thank you
5.0
william M.
14 years ago
I am very pleased !!
Nicole was my first contact and was extremely helpful and professional. I feel she is a wondeful asset to your company. I would also like to commend Mario the tile installer as he did and excellent job and was very pleasant and…
5.0
william M.
14 years ago
I am very pleased !!
Nicole was my first contact and was extremely helpful and professional. I feel she is a wondeful asset to your company. I would also like to commend Mario the tile installer as he did and excellent job and was very pleasant and professional. I would recommend him to all.\t\n\t\nI spent more money than I had hoped but your professionalism made me feel confident that I made the right choice when I selected your company.
5.0
Phil G.
14 years ago
I am pleased with the results
I found what I was looking for and had it installed the following day.
5.0
Doris C.
14 years ago
Couldn't be happier with the service and the carpeting and installation.
After shopping at other carpeting companies I couldn't have been happier with the service, price, installation and quality of the carpet. I will be back for the rest of the carpeting I need to buy for my other rooms. Thank you again.
4.0
Deanne M.
14 years ago
Mark has been awesome as our sales rep - we use West Coast
Almost exclusively for all our clients.
5.0
Kathy P.
14 years ago
2nd time I have used your company and will do so again
my only comment from the most recent transaction is that I received an email from someone with what appeared to be warranty information. However, I was unable to open the attachment to review the info. I responded with that info to the…
4.0
Holly R.
14 years ago
As before, I was pleased with my carpet, price & service.
I think the above states it all.
4.0
Holly R.
14 years ago
As before, I was pleased with my carpet, price & service.
I think the above states it all.
5.0
Doris C.
14 years ago
Couldn't be happier with the service and the carpeting and installation.
After shopping at other carpeting companies I couldn't have been happier with the service, price, installation and quality of the carpet. I will be back for the rest of the carpeting I need to buy for my other rooms. Thank you again.
4.0
Deanne M.
14 years ago
Mark has been awesome as our sales rep - we use West Coast
Almost exclusively for all our clients.
5.0
Kathy P.
14 years ago
2nd time I have used your company and will do so again
my only comment from the most recent transaction is that I received an email from someone with what appeared to be warranty information. However, I was unable to open the attachment to review the info. I responded with that info to the sender asking that it be resent or mailed to me through regular mail and I never heard anything back. Otherwise I have been very pleased with your prices and installation. Ended up having the same installer the 2nd time who remembered me and did another outstanding job.
5.0
jacqueline n.
15 years ago
The entire process was proffesional
Great Job, from Tyler the salesman to the installers. We had tile and carpet.
5.0
jacqueline n.
15 years ago
The entire process was proffesional
Great Job, from Tyler the salesman to the installers. We had tile and carpet.
5.0
Karen S.
15 years ago
Excellent quality of workmanship and customer service
The installers did an excellent job and very professional. They didn't cut any corners in quality. I was extremely happy with the end result. The folks in the office also did a great job assisting me. They stuck by their quote,…
5.0
Karen S.
15 years ago
Excellent quality of workmanship and customer service
The installers did an excellent job and very professional. They didn't cut any corners in quality. I was extremely happy with the end result. The folks in the office also did a great job assisting me. They stuck by their quote, scheduled my job quickly, and followed up to verify my satisfaction. I have already recommended West Coast to a family member.
5.0
Nikki H.
15 years ago
Great Service!
We had a great experience with West Coast Flooring! The service was excellent! Our salesman, Tyler, was attentive and kept me informed of scheduling and installation!
5.0
Jana N.
15 years ago
Very pleased
Very competitive pricing, Excellent service and quality product. We were pleased with every aspect - except the extra $ for install, as our floors were uneven, but that wasn't WCFC fault. We've recommended WCFC to others and will continue…
5.0
Erin R.
15 years ago
Thanks Al
We love the carpet, although it is not as tight a weave as we saw in the store. Service was great! Will use you guys again when this carpet wears out.
5.0
Larry B.
15 years ago
Al Luna in San Marcos is terrific in all ways. Great service & prices!
Al Luna in San Marcos has been super with us from the very beginning; can't say enough about him. Courteous,knowledgable, professional; immediately responds to phone calls, assists us with decisions. We're fire victims from Oct. 2007 and…
5.0
Larry B.
15 years ago
Al Luna in San Marcos is terrific in all ways. Great service & prices!
Al Luna in San Marcos has been super with us from the very beginning; can't say enough about him. Courteous,knowledgable, professional; immediately responds to phone calls, assists us with decisions. We're fire victims from Oct. 2007 and rebuilding. We've bought most of our stone, carpet, medallions, from Al's San Marcos store. Best 'sub' I've got
1.0
E B.
15 years ago
The sales help is exceptional. The installation, customer service and professional integrity is catastrophic. After assuring me that they would install flooring on time (3 weeks advance notice-product in stock), they did not. They contract independent installers with suspect English speaking abilities, and NO decision making authority. The communication between sales and installation is non existent. Phone calls from client (post sale) are rarely returned. Shane in sales is useless post-sale. Mark in Service makes things happen...but only after repeated requests and BBB complaints (check their BBB complaint file). Expect holes/gaps under the stairs after the job is complete ("this costs extra...the salesman should have told you that"), and additional charges for items that were conveniently left out of the original quote (regardless of how many times you ask if this is the total inclusive cost). Do yourself a favor and STAY AWAY from these guys.
Kelley K.
14 years ago
Business Owner
We always appreciate feedback to help us improve, it has been 3 weeks and we have not received a response back from this reviewer with further information on who they are (to date we are not able to find them in our database?) We would be happy to help resolve any issues and/or concerns any of our customer have please contact us at info@westcoastflooring.c…
Anonymous
6 years ago
We always appreciate feedback to help us improve, it has been 3 weeks and we have not received a response back from this reviewer with further information on who they are (to date we are not able to find them in our database?) We would be happy to help resolve any issues and/or concerns any of our customer have please contact us at info@westcoastflooring.com
1.0
E
15 years ago
NEVER AGAIN!
WHY you should stay away from this business: 1. Unauthorized charge to your credit card 2. Overcharge without discussion or authorization 3. Poor installation-holes left in wall (Customer Service Manager informs "We don't fix those"...and they didn't!) 4. Took 5 days to install hardwood because they forgot to order a part (ruined an Open House). 5. Promised to refund overcharge amount...did not! There are many other competent flooring businesses in San Diego...do yourself a favor and choose one!
5.0
Del R.
15 years ago
Very pleasant experience.
I saw an ad for West Coast Flooring Center in the newspaper. At the time, we were working with another company that we thought was too expensive. We decided to switch to West Coast Flooring Center and got an upgraded product for less…
5.0
Barbara B.
15 years ago
Great quality, price and customer service. You can't go wrong.
I have used West Coast Flooring Center twice and I think they are wonderful. They have done my carpeting, tiling, and granite countertops. Initially, I had been looking around at different companies when I wanted to get some carpeting.…
5.0
Barbara B.
15 years ago
Great quality, price and customer service. You can't go wrong.
I have used West Coast Flooring Center twice and I think they are wonderful. They have done my carpeting, tiling, and granite countertops. \t\n\t\nInitially, I had been looking around at different companies when I wanted to get some carpeting. I brought samples from one company into West Coast Flooring and they showed me even better samples of what they could offer. Their prices were extremely competitive. \t\n\t\nThey installed the carpeting in my house, on the stairs and in the upstairs area. It is so luxurious and comfortable to walk on. \t\n\t\nThey also did ceramic tiling in my kitchen. I had a special design in my head that I wanted in the center of my kitchen floor and they implemented it for me. \t\n\t\nIn addition to doing good work, they also are very clean, which I appreciate.\t\n\t\nAnother thing I like about them is that they are fair and they work with me on pricing. Shane has been my contact person and he is always great. I never feel like I am being gouged.\t\n \t\nI love West Coast Flooring Center. I believe in their company and I will not use anyone else. \t\n\t\nBobbi Bisserier