P&Q FLOORING LLC

4.7
|
72 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
P&Q Flooring 6305 Peachtree Industrial Blvd, Doraville, GA 30360-2573 470-395-2662 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
72 Reviews

Reviews


5.0
last week It was time to replace some well worn carpeting, so I did my research and decided on engineered wood flooring, checked reviews of various flooring companies, checked prices at big box stores etc. I dropped in at P&Q's location in Doraville and was impressed with the attentive service I received. They actually sent a representative to measure for the flooring the same day! We got a quote promptly and got the project scheduled fairly quickly since I needed to get it done while I was off work. The installation crew showed up and stayed until the work was done. The installation went smoothly, the result was beautiful, and they cleaned up & put the furniture back in its place. I can't imagine it going any better than it did. Great job!
1.0
last month Well we waited 2months to write this review of our hardwood flooring installation. So let's start from the beginning...Rodney was excellent to work with from the start . They came out and gave us a competitive bid and where on time for the estimates . Unfortunately, once the crew got started it just got off on the wrong foot. I came home early to find them cutting the floor without any fans running nor any finished areas protected from dust . This includes fixtures in the room , which then the installer turns on the fan which they covered in dust and promptly threw dust all over the ceiling (which was never cleaned ). Then installer showed us stain color and swore it was the same as our previous ...but turned out to be not even close ....the crew did a great job though installing floor quickly and resetting all appliances ...then we had a few other hiccups and the end result is now a cupping if all the new hardwoods they installed . Needless to say the �execution of demo, install , and finishing was quick and looked good besides the poor matching of stain . So , we now have to figure out how to proceed with 3 kids in the middle of a school year ., one with severe asthma, one on two travel sports teams, and 2 working parents . Geesh this is gonna suck ...again
2.0
last month After a flooding issue P&Q replaced our engineered hardwood flooring. 3 month after the installation the floor buckled in 3 areas. Scott was informed Aug 2nd that we have a problem and require that he send someone to fix it. Scott came by and assessed the damage and ordered the necessary material, which turned out to be not enough for the job on hand. To make a long story short the circus dragged on until Oct 06, �no communication from P&Q to give us any updates, missed appointments without apologies, etc. We were very disappointed and would not recommend them.
5.0
last month Very professional. I primarily dealt with Scott who was easy to work with and very accommodating. Because I was dealing with a basement renovation due to a flood, this was important to me. Pricing is competitive with most folks we checked for in this space.
4.0
last month P & Q was the final flooring company out of nine that I investigated and they got the job because of the product they had in stock and the information that I received about covering existing asbestos floor tiles. I would love to give them a 5 star rating, except my salesman dropped the ball on the second phase of my project. It finally got finished through another salesman who satisfied me completely. The Installers did an excellent job.
5.0
3 months ago Good pricing & quality, good communications & installation as promised. Would use again.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Scott at P&Q is absolutely the best. After meeting with several flooring companies, it was clear that Scott was the most knowledgeable and offered the best customer service. His team transformed my basement overnight, meeting every scheduled deadline. I'm beyond pleased and have already recommended him to friends. Stop searching and call Scott - you won't regret it!
5.0
3 months ago Early for the job, very professional, fast, and meticulous. Cleaned up to perfection. Price could not be beat. Will definitely use their services again for future projects.
5.0
7 months ago P&Q is one of the best flooring companies in the business, Thanks P&Q
5.0
8 months ago We were so pleased with our entire experience with P&Q Flooring. We stopped in the store when we were in the area but were so pleased we drove across town to continue to do business with this company. They were professional and knowledgeable and weren't pushy at all. They ordered additional flooring samples for us for something we found online and were patient while we chose our product. Their prices were competitive and even when we found a slightly cheaper price elsewhere they were willing to match. We loved the customer service and wanted to give them our business so we were excited that they were happy to match price. They were great at removing our old flooring and installing new floors. The group was extremely hard-working. We would definitely be happy to do business with them again the next time we need new flooring or a rug! (P.S. they will do custom rugs based on the carpeting they have in store, but we have not purchased that at this time - something we're keeping in our minds though!)
5.0
8 months ago This customer did not leave a comment.
5.0
9 months ago I inquired about an estimate for a floor area that needs repairs. Within 2 weeks, I was able to get the appointment and it took 2 days for the floor area to be refinished. The floor area was small because it was for a dining room. The floor had bad dents and scratches and needed repairs. I contacted one person who does flooring and he told me he could not do it. P&Q came through and was able to make the floor look better than before the damage. The P&Q salesman was also very speedy in responding to questions.We are happy with the results.
5.0
9 months ago This flooring company had a perfect selection for me. They were competitive in pricing. The crew who laid the carpeting was polite and professional. They were very organized with moving my furniture. I could not have been more pleased.
5.0
9 months ago This customer did not leave a comment.
5.0
11 months ago P&Q Flooring is top notch! �Competent and competitive in pricing, along with a great selection of flooring & excellent service. These guys are definitely worth speaking to before you consider using the big, box revolving door guys. We had them put hardwoods in main living areas of our home and it updated the house immediately. Looking forward to having them put new carpet in the basement level.
11 months ago Business Owner So glad you are pleased with everything! We try very hard to meet and exceed, and can't wait to work with you on your carpet project!!
5.0
11 months ago Unparalleled Customer Service and affordability! 5
11 months ago "We own a busy handyman service and needed a reliable, knowledgeable, affordable, and service oriented flooring company to do business with. P&Q Flooring checks all of those boxes and more. George and Stu are wonderful to work with and they are both are very efficient and organized. They are very knowledgeable about the product lines they offer as well as installation and warranty information. I would highly recommend P&Q Flooring to anyone and everyone from residential customers to B2B!"
5.0
12 months ago Even better than expected First...in store not pushy...let's you take lots of time to decide. The choices were up-to-date and high quality. Second...I replaced old carpet with new upstairs. Crew was knowledgeable and left areas clean. Great job of hiding seams. Even made less seems than expected!
2.0
last year Started off the process really well. We were excited because we saw the great reviews, and the start of the process went smoothly as they were really informative. However, we discovered that P & Q is pretty bad at responding and actually meeting commitments. For example, we've asked multiple times for an estimate. We were promised one at the end of the day, and no response. We would always have to be the ones reaching out to get a response. After finally scheduling to start the prep and installation, which we had to continually reach out to them for, we get a call a day before the scheduled prep that it needs to be pushed back a day. That's fine, no big deal. We'll just rearrange our work schedule to make it work. They told us they'd be here for the prep anytime from 10:30 - 10:45, but no word from them and its 11:15. Again, we have to reach out to them FIRST. We call, and they say they'll be here by 11:30 now. Great. I just missed my meeting and now have to rearrange my workday because of them, AGAIN. Can't wait to continue the process of chasing them down as they do the install, which is supposedly scheduled for tomorrow. DO NOT RECOMMEND. Forgot to mention that when we called Kurt, the person who will be doing our prep, he seemed very non-nonchalant about being over an hour late. Having to replace our floors due to a leak is a terrible experience to start, but now dealing with this is just the cherry on top.
5.0
last year I have had the pleasure of working with Stuart for quite some time now and I have to say that he is always quick to respond to any questions that I have. You can also tell that he is truly invested in his Flooring business and wants to deliver quality flooring and flooring services to all of his clients!
5.0
last year They came highly recommended by a friend who is a real estate agent. Scott was our sales rep and Alex led the crew and they all did a fantastic job. �Our new hardwood floor looks better than we even imagined. � Thank you all!
5.0
last year "Fantastic job, great crew" Scott was our sales rep and Alex led the crew and they all did a fantastic job. Our new hardwood floor looks better than we even imagined. Thank you all!
5.0
last year Great service, perfect installation and good prices. Lenny Swindell was our contact for this project. �He was knowledgeable and patient and that made the decisions much clearer and easier to make. �The crews were prompt and pleasant and did an excellent job of installation. �I would use P&Q again for every flooring need.
5.0
last year You need to call Lenny! "We needed to replace a lot of flooring. It was expensive and I realized that I needed advice from someone who understood the products and the process. It was important that person was a straight shooter who could explain my choices clearly, advise not just sell. Lenny Swindell was perfect! When came to do the measurement he answered all kinds of questions, that made me comfortable with our selections. Lenny was really pleasant and patient and constantly available during the entire job. The floors look wonderful. The crews were there when they said they would be and were pleasant and professional. It is an open concept floor plan but essentially it was 5 rooms 2 halls and 2 closets. I had a problem with one board. It was replaced promptly and so perfectly I don't think I could find the change now. That is great service. Thanks P&Q and a special thanks to Lenny."
5.0
last year Great Job! "Working with P&Q was very easy - they made handled the whole process professionally and without a hitch. Besides being fairly priced, the service was excellent and the results are outstanding: my new carpeting looks GREAT!"
5.0
last year Great service! We used them in June 2016. Easy to work with and great products.
5.0
last year Outstanding service and George Bababekov I loved working with them George Bababekov and he was so service oriented.
5.0
last year Honest guys that are hands down very knowledgeable. These guys educate you and steer you to get the best floor for what you want. They have no limits to what they are capable of and they take pride in their work. Prices are very fair and the service is priceless. Whether you want to do carpet, hardwood, or the newest sweetest versions of vinyl; these guys got you covered. My project was done on time and the technicians knew what they were doing.
5.0
last year Great service and installation. Good pricing and service will be a repeat customer.
5.0
last year Excellent experience. "Everything was excellent. Made the selection of carpet through multiple visit to my apartment and store, used the catalog to perfect the selection. Ordering, delivery and installation was right on time. I am very pleased. Thank you."
5.0
last year A beautiful job "I'm am thoroughly enjoying my new CoreTec floor installed by P&Q. They were quick and efficient. It looks great. It's a bit more pricey than carpeting, but I hope the CoreTec lasts a long time."
5.0
last year Fabulous Floors! We could not be more pleased with how our floors turned out. The entire experience with P&Q was a joy. They are professionals and it shows!
5.0
last year Awesome Job!! I recently got the carpets installed with them. George was super nice throughout the entire process. I'm very happy with their services and the results. I would definitely recommend them to anyone who needs flooring services.
5.0
last year Great job! P&Q Flooring did an awesome job replacing the carpet in our rental property. They removed the old carpet and left no trace of the debris that was in the old carpet. The new carpet looks great and was installed only 4 days after we made the call.
5.0
last year Great craftsmanship "My floors were refinished while I was away on vacation. It turned out beautifully. The craftsmanship is wonderful. I am highly satisfied with the customer service we received, as well."
5.0
last year Great experience Got their name from the Shaw website. Gave us a great price and fast service.
5.0
last year P&Q - Always My First Choice "This is the second time I've used P&Q Flooring, and they did not disappoint. I kept the name on file, because they did such an awesome job the first time. Reliable contractors that do high quality work for reasonable prices are very difficult to find. We have used P&Q for full-house carpeting and would recommend them to anyone. Besides being on time and professional, everyone from the owner to the estimator to the installation crews are so pleasant, polite and easy to work with. We will definitely use P&Q again!"
5.0
last year Very easy to work with. "I did everything by e-mail and phone (mostly e-mail), which was very helpful. The service was also very good. Sales was very responsive, and the installers were very conscientious. They took their time to do things right. And the price was good too."
5.0
last year Great job They did a wonderful job. Very knowledgable and installers got it done quickly
5.0
last year Excellent Service This was the best experience I ever had. The service was great and the quality of my purchase was excellent.
5.0
last year "Excellent price, quality, and service!" Excellent price and service! We looked everywhere for floors and almost settled until we decided to stop by here. Couldn't be happier! We went from 4 different floor types on our main level to 1. This was by far the best home improvement we've done to our home. We will definitely go back to P and Q when we decide to do our upstairs. This is the CFS Palmero - Carbon flooring for those who are interested in something similar.
5.0
last year We received a very detailed and professional quote for a floor repair and tiling job in "this old house". During and following an on-site survey, our questions were thoughtfully addressed, and we felt very confident of being on the same page with P & Q on installation day. Courteous and professional, the two-man project team arrived at the appointed time, worked quietly and very efficiently, and left a first-rate job with complete clean-up of materials and debris. From start to finish, all P & Q staff were a pleasure to work with. The price was very competitive, and we would highly recommend considering P & Q Flooring for your floor repair and/or finishing needs.
5.0
last year Excellent Service! "Excellent service from start to finish. I just purchased a new home and wanted to replace the old carpet in the master bedroom. I met with the Rep, Stu, on a Saturday to review my options for a pet-friendly carpet and by the following Thursday, the carpet was installed. I'm very pleased with the carpet and the service. Thank you!"
5.0
last year Excellent price and service! �We looked everywhere for floors and almost settled until we decided to stop by here. Couldn't be happier! �We will definitely go back to P and Q when we decide to do our upstairs.
5.0
last year Great Price Fast Work "Just bought a first home and i have pets so i wanted to replace all carpet downstairs. Heard about this place form a friend. They gave me a great price because it was their grand opening so I ended up doing upstairs bedrooms as well. Over all everything was great, Scott, their estimator, took the time to explain all my flooring options and the job was done in two days mainly because i had someone else also working on my kitchen."
5.0
last year Great service "Replaced around 1500 sq ft of carpet. The crew did a fabulous job of prepping the area, putting the new carpet and rearranging the furniture. Courteous, timely and very efficient work crew. Scott and Stu were very easy to work with and provided me with the best price for the work. Happy with the overall project !!"
5.0
last year Best place in town for flooring! I used them a week ago to install my carpet and I am so happy I did! Great service and great price!
5.0
last year "Full service, competitively priced" "We received a very detailed and professional quote for a floor repair and tiling job in ""this old house"". During and following an on-site survey, our questions were thoughtfully addressed, and we felt very confident of being on the same page with P & Q on installation day. Courteous and professional, the two-man project team arrived at the appointed time, worked quietly and very efficiently, and left a first-rate job with complete clean-up of materials and debris. From start to finish, all P & Q staff were a pleasure to work with. The price was very competitive, and we would highly recommend considering P & Q Flooring for your floor repair and/or finishing needs."
5.0
last year We received a very detailed and professional quote for a floor repair and tiling job in "this old house". During and following an on-site survey, our questions were thoughtfully addressed, and we felt very confident of being on the same page with P & Q on installation day. Courteous and professional, the two-man project team arrived at the appointed time, worked quietly and very efficiently, and left a first-rate job with complete clean-up of materials and debris. From start to finish, all P & Q staff were a pleasure to work with. The price was very competitive, and we would highly recommend considering P & Q Flooring for your floor repair and/or finishing needs.
last year Thanks for your review Robert Comegys, we at P&Q really appreciate your feedback!
5.0
last year We received a very detailed and professional quote for a floor repair and tiling job in "this old house". During and following an on-site survey, our questions were thoughtfully addressed, and we felt very confident of being on the same page with P & Q on installation day. Courteous and professional, the two-man project team arrived at the appointed time, worked quietly and very efficiently, and left a first-rate job with complete clean-up of materials and debris. From start to finish, all P & Q staff were a pleasure to work with. The price was very competitive, and we would highly recommend considering P & Q Flooring for your floor repair and/or finishing needs.
3.0
last year New Home Construction... "We were referred to P&Q flooring by Ed with Carpet Direct for tile, hardwood, and carpet installation. Scott, the tile and hardwood flooring installation manager, came out, and went over the entire process. The hardwood floors were installed correctly and even through the tile installation took longer than expected, the installer (Gill) did a great job. Stu coordinated the carpet installation for our main level & that went smoothly. Even through the loft carpet installation was discussed prior to the carpet delivery, it took more than 2-3 additional weeks to get the loft carpet installed due to an installation communication issue between management at P&Q and Ed with Carpet Direct. Eventually the loft carpet was installed properly as well. During the final punch list walk thru with our builder, a few minor punch list items were discovered in our master bathroom. After our builder communicated with P&Q, P&Q will be arranging Gill to come back out when he gets back from Mexico to address the few minor items. Once those items are addressed, we will be happy update our OVERALL RATING to ""Good."""
5.0
last year Five stars! This work was done in November 2015 - sorry for the late review. P&Q did a fantastic job. They had to remove glued down engineered flooring (lesson learned-don't ever glue stuff down), prepare the concrete, and float the new floor. What a mess it created, but the crew cleaned everything up very well. I selected the waterproof Floorte vinyl plank. Very happy with it, but would recommend adding a thin muffler to even out little irregularities in the concrete and create a quieter surface. If you have to jackhammer up glued flooring, I strongly recommend removing all your furnishings as I did (including window treatments, etc.) and turn off the A/C. Dust gets everywhere (note the fireplace is covered to keep the dust out. Don't forget to clean the top of the ceiling fan blades... one spot the crew missed, but understandable.
last year Thank you so much Scott! Myself and our whole team enjoyed working with you to complete your vision. Please let us know if we can be of assistance in the future. Best of luck-Stu
4.0
last year Very satisfied Prompt & professional service. Cleanup after and provided tips on maintaining carpet.
5.0
last year Best flooring company in ALL of Georgia! ❤️
5.0
2 years ago Great service!
last year Thanks Yana! Good luck in 2016 and with the new house!
1.0
2 years ago Their installer damaged a warming drawer while installing a wood floor in the kitchen. They still owe for the repair and won't return my calls or emails. Buyer be ware!
5.0
2 years ago Great Company! Tony was great to work with and the installers were very professional.
5.0
2 years ago great service installed carpet and laminate flooring and the crew was fabulous. very conscientious and would definately use them again. My sales guy very personable and professional thanks again
5.0
2 years ago Very happy with the service. The installer Seve was fantastic stretching our extremely hard carpets!
5.0
2 years ago Good carpet at a great price P&G installed over 200 sq. yds. of carpet in my new home last month. The whole process from the carpet selection to the measuring and installation was smooth and professional.
5.0
2 years ago Excellent Experience Great from beginning to end. From selection to installation. FANTASTIC People
5.0
2 years ago Prompt and convenient service! Love the LVT and professional installation. The crew even does an awesome job at cleaning up after themselves when the job is finished. As a property manager, I could not be happier with a vendor.
5.0
2 years ago Being new to the area, I was unsure who I could call about my flooring needs. I found P&Q on Angie's List. From the first contact to the final board and clean up, I was very impressed with the company. They worked with my schedule as I was having other work completed on my house and they were willing to wait to install my floors. I would highly recommend this company for anyone that is looking for new floors. I had both hardwood and carpet installed. Very happy with product, price, and customer service.
last year Thank you Joy for the opportunity to complete this project for you. We hope that you enjoy your new flooring and carpeting for years to come! Best of luck-Stu
2.0
2 years ago The installers damaged the paint on approx. 50 linear feet of trim. Now I have to sand/repaint that, and risk getting paint on my brand new carpet. Totally inexcusable. And the stair install is loose on the sides, and can be peeled back in one corner. And they put at least one small gouge in the wall. P&Q refused to take responsibility for the trim damage, and refused to fix it. They blamed my trim paint, which did scratch off easily (even though it's 2 coats of Behr Premium Paint+ Primer). They said the stairs were done right, but some of it was definitely not done right. Stay away from them, unless you plan on repainting your trim, and are willing to live with a substandard carpet installation, and are willing to fix dents in your wall.
last year Upon receiving the call from the customer that the paint was "lifting" in areas where our tech touched the baseboards, (which must be done for a proper installation), we sent out a project manager to inspect the issue within the hour. We showed the customer the LATEX paint that was applied over the existing OIL based paint was not sticking, simply by touching it with a finger. To avoid this scenario, the existing surface must be primed and or abraded before applying the new paint, which in this case was not done. It's unfortunate that this discovery was made by the carpet installer, however the issue was going to present itself the first time anyone touched the newly painted areas. Shortly after the inspection, our owner talked with the customer and learned the client requested P&Q to manage and pay for a complete repair/re-paint in the space. Given that this is definitely a pre-existing condition, and the install tech's could have done nothing differently to avoid the lifting, this request was denied. A small monetary amount was offered for additional paint to address the repairs, but was declined by the customer. Additionally, all installation work was done in accordance with the CRI standards and done correctly.
2.0
2 years ago The installers damaged the paint on approx. 50 linear feet of trim. Now I have to sand/repaint that, and risk getting paint on my brand new carpet. Totally inexcusable. And the stair install is too loose on the sides, and can be peeled back in one corner. And they put at least two small gouges in the walls.They also left several nails in my driveway (the kind used to nail down tack strips). What kind of company does that?P&Q refused to take responsibility for anything, and refused to fix anything. They blamed my trim paint, which did scratch off easily (even though it's 2 coats of Behr Premium Paint+ Primer). They said the stairs were done right, but some of it was definitely not done right.Stay away from them, unless you plan on repainting your trim, and are willing to live with a substandard carpet installation.
2 years ago Upon receiving the call from the customer that the paint was "lifting" in areas where our tech touched the baseboards, (which must be done for a proper installation), we sent out a project manager to inspect the issue within the hour. We showed the customer the LATEX paint that was applied over the existing OIL based paint was not sticking, simply by touching it with a finger. To avoid this scenario, the existing surface must be primed and or abraded before applying the new paint, which in this case was not done. It's unfortunate that this discovery was made by the carpet installer, however the issue was going to present itself the first time anyone touched the newly painted areas. Shortly after the inspection, our owner talked with the customer and learned the client requested P&Q to manage and pay for a complete repair/re-paint in the space. Given that this is definitely a pre-existing condition, and the install tech's could have done nothing differently to avoid the lifting, this request was denied. A small monetary amount was offered for additional paint to address the repairs, but was declined by the customer. Additionally, all installation work was done in accordance with the CRI standards and done correctly.
5.0
2 years ago They did a great job. Fast and courteous. The pricing was competitive and the customer service was outstanding. I highly recommend P&Q!
5.0
2 years ago Being new to the area, I was unsure who I could call about my flooring needs. I found P&Q on Angie's List. From the first contact to the final board and clean up, I was very impressed with the company. They worked with my schedule as I was having other work completed on my house and they were willing to wait to install my floors. I would highly recommend this company for anyone that is looking for new floors. I had both hardwood and carpet installed. Very happy with product, price, and customer service.
5.0
2 years ago Prompt and convenient service! Love the LVT and professional installation. The crew even does an awesome job at cleaning up after themselves when the job is finished. As a property manager, I could not be happier with a vendor.
5.0
2 years ago Flooring company with some very beautiful and exciting floor coverings. Very up to date materials and color schemes in their showroom.
5.0
2 years ago Prompt and convenient service! Love the LVT and professional installation. The crew even does an awesome job at cleaning up after themselves when the job is finished. As a property manager, I could not be happier with a vendor.
2 years ago Business Owner Thank you for leaving a review Bran. We appreciate it, and we are glad that you are happy with our service.
5.0
3 years ago This customer did not leave a comment.
3 years ago We thank you for your business and hope that you enjoy your new floors!
5.0
4 years ago I recently used P & Q Flooring to refinish the hardwood floors in my house. I am extremely pleased with their work. They were fast, efficient and easy to work with. The best part is that they were much cheaper than the other estimate I received. My floors look fantastic and I would recommend them to anyone.