DESIGN WATERVILLE
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Design Waterville
1320 Michigan Ave, Waterville, OH 43566-1011
419-878-0554
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
Rob L.
2 years ago
My wife and I went in and picked out some flooring for our kitchen. We then set up an appointment for the installer to come measure and provide an estimate. The installer came, measured, and said they'd be in touch with the estimate, but after that day they pretty much stopped responding to any communication with us. Texts, calls -- both get ignored. Not sure what the deal was, or if they're too busy, but to completely cut off communication was incredibly unprofessional.
1.0
Derek S.
3 years ago
I chose design Waterville to support local business and was deeply disappointed. To keep this fair they did a solid job on three of my rooms but they were shorted from the manufacturer on my living room and said they could make it work. I expressed my concerns on having it done but trusted their experience. I have racing stripes down the most visible area in my living room as the seems we’re done poorly as a result of them “making it work”.Took almost a year to come to a resolution and the owner offered me for them to redo it (carpet would then not match) or $250 bucks. Place is a joke and the owner lied about the evaluation of a third party installer.Save yourself the time and go to a big box store.
5.0
Ken J.
5 years ago
Great flooring store.
5.0
Jake K.
5 years ago
Anonymous
5 years ago
Thank you so much for your 5-star review! We appreciate your help in spreading the word about us. Let us know if we can help you in any way in the future.
5.0
mike K.
5 years ago
I want my experience with Deign Waterville to be shared with those that may be interested in purchasing their floor products. This was my second purchase and from beginning to end the customer service could not have been more impressive. The choice, quality, price and installation of their product is very competitive, but what is more outstanding is how they treat you as a customer. After several months I had an issue with the carpet they had installed. Monica immediately visited my home and agreed that there was a problem and that she would have her installation foreman take a look at it. He visit was also prompt and he concurred that the carpet needed to be replaced. Not only was the carpet replaced but the padding as well. They wanted me to have "fresh and new" just as I had originally paid for. I cannot tell you how touched i was by this gesture and will never go anywhere else for my floor furnishing. I have NEVER dealt with a more professional team who is dedicated to customer service.
5.0
Brian B.
5 years ago
Stacy was great to work with. Our new floors look great. We are looking forward to working with her on a bathroom remodel in the near future.
5.0
Roger B.
5 years ago
Met expectations
5.0
Kyle H.
5 years ago
Incredible customer service and knowledgeable staff. They go above and beyond to make the experience of buying new floors fun! Thanks design. Waterville!
4.0
Julie H.
6 years ago
5.0
Chris N.
6 years ago
5.0
Barb K.
6 years ago
Great customer service
4.0
Corina P.
6 years ago
Monica at design.Waterville is very knowledgeable and goes out of her way to make your experience a pleasant one. She is efficient and keeps you informed of the time-frame and the progress of installation and completion.
5.0
Toni P.
6 years ago
By far the best costumer service I have ever seen from a flooring company!
5.0
Sue H.
6 years ago
It was a great experience from the beginning working with Christine through the installation by Larry Neal and his crew. We love our new floor. Thank you all so much.
5.0
Tom D.
6 years ago
Love our remodeled Bathroom. Design Waterville was so helpful in picking just the right colors and combinations. Really were in touch with what we were looking for. Very personable and professional organization to work with. Loved our experience!
4.0
Sarah E.
6 years ago
I think the installers could have cut the carpet more accurately. The seam down the center is cut short right at a high traffic spot and along the back wall it’s cut wide. I was very happy that they helped me pull the wall straight. That was extraordinarily helpful. I’m happy with the carpet and it’s quality. Happy with Design Waterville in general.
5.0
Mike S.
6 years ago
We have made to carpet purchases from design Waterville and have been extremely pleased with the customer service and with the installation process. Everyone involved at design Waterville has been helpful and professional. We have recommended them to our friends.
5.0
Stan M.
6 years ago
Very friendly and helpful staff; communicated throughout the process and did what they promised they would do. Very positive experience.
5.0
Pam K.
7 years ago
Great job! Love my floors
5.0
Tamara L.
7 years ago
5.0
Ashley G.
7 years ago
We recently ordered new carpet, padding, and installation for our entire upstairs and front living room. My husband and I were completely satisfied with the ease of purchase, payment, and the install process! Not only has it transformed our home value and appeal- it also was a pleasant experience- it blew our expectations out of the water!! We plan on using them again in the future for more home improvements. I would HIGHLY recommend anyone looking to purchase flooring!
5.0
Diane B.
7 years ago
Professional, knowledgeable, friendly. Our newly remodeled kitchen is not only beautiful but functional. We are thrilled. Thank you.
5.0
Anne C.
7 years ago
five stars
5.0
Sara B.
7 years ago
5.0
Sara B.
7 years ago
Fantastic team, attention to detail and true concern for my project outcome.
5.0
Christina W.
8 years ago
5.0
Jen P.
8 years ago
Beautiful store and great staff! See them for all your flooring; they'll do a great job!
5.0
Leanne L.
8 years ago