DESIGN WATERVILLE

4.9
|
28 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Design Waterville 1320 Michigan Ave, Waterville, OH 43566-1011 419-878-0554 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
28 Reviews

Reviews


5.0
2 weeks ago I want my experience with Deign Waterville to be shared with those that may be interested in purchasing their floor products. This was my second purchase and from beginning to end the customer service could not have been more impressive. The choice, quality, price and installation of their product is very competitive, but what is more outstanding is how they treat you as a customer. After several months I had an issue with the carpet they had installed. Monica immediately visited my home and agreed that there was a problem and that she would have her installation foreman take a look at it. He visit was also prompt and he concurred that the carpet needed to be replaced. Not only was the carpet replaced but the padding as well. They wanted me to have "fresh and new" just as I had originally paid for. I cannot tell you how touched i was by this gesture and will never go anywhere else for my floor furnishing. I have NEVER dealt with a more professional team who is dedicated to customer service.
5.0
last month Stacy was great to work with. Our new floors look great. We are looking forward to working with her on a bathroom remodel in the near future.
5.0
last month Met expectations
5.0
2 months ago Incredible customer service and knowledgeable staff. They go above and beyond to make the experience of buying new floors fun! Thanks design. Waterville!
5.0
2 months ago This customer did not leave a comment.
2 months ago Thank you so much for your 5-star review! We appreciate your help in spreading the word about us. Let us know if we can help you in any way in the future.
4.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago Great customer service
4.0
8 months ago Monica at design.Waterville is very knowledgeable and goes out of her way to make your experience a pleasant one. She is efficient and keeps you informed of the time-frame and the progress of installation and completion.
5.0
9 months ago By far the best costumer service I have ever seen from a flooring company!
5.0
10 months ago It was a great experience from the beginning working with Christine through the installation by Larry Neal and his crew. We love our new floor. Thank you all so much.
5.0
last year Love our remodeled Bathroom. Design Waterville was so helpful in picking just the right colors and combinations. Really were in touch with what we were looking for. Very personable and professional organization to work with. Loved our experience!
4.0
last year I think the installers could have cut the carpet more accurately. The seam down the center is cut short right at a high traffic spot and along the back wall it’s cut wide. I was very happy that they helped me pull the wall straight. That was extraordinarily helpful. I’m happy with the carpet and it’s quality. Happy with Design Waterville in general.
5.0
last year We have made to carpet purchases from design Waterville and have been extremely pleased with the customer service and with the installation process. Everyone involved at design Waterville has been helpful and professional. We have recommended them to our friends.
5.0
last year The customer service and kindness is absolutely amazing!!!! Will always be a customer!!!
5.0
last year Very friendly and helpful staff; communicated throughout the process and did what they promised they would do. Very positive experience.
5.0
last year Great job! Love my floors
5.0
last year By far one of the best costumer service experiences I've ever had. We have had all the flooring throughout our entire first floor replaced. Both the tile and the hardwoods are high qualtily material and the the installer is highly skilled and does beautiful work. However, what sets WD apart is their customer service. When a problem arose, Monica was quick to resolve it at no cost to us and it was handled quickly and professionally. Their first priority is making sure the customer is happy. Very reasonble, very accomodating and very professional group. We are thrilled with our new floors and have had an excellent experience.
5.0
2 years ago Professional, knowledgeable, friendly. Our newly remodeled kitchen is not only beautiful but functional. We are thrilled. Thank you.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We recently ordered new carpet, padding, and installation for our entire upstairs and front living room. My husband and I were completely satisfied with the ease of purchase, payment, and the install process! Not only has it transformed our home value and appeal- it also was a pleasant experience- it blew our expectations out of the water!! We plan on using them again in the future for more home improvements. I would HIGHLY recommend anyone looking to purchase flooring!
5.0
2 years ago five stars
5.0
2 years ago Flooring experts, not just of what is available, but knowing what is the best floor for my application and lifestyle. Now I know you can make the right choice the first time!
5.0
2 years ago Fantastic team, attention to detail and true concern for my project outcome.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Beautiful store and great staff! See them for all your flooring; they'll do a great job!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.