SEATTLE STYLE FLOORING
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Andy's 5 Star Flooring
600 NW 85th St, Seattle, WA 98117-3143
206-708-7696
https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg
Price Range:$-$$$$
Reviews
5.0
Chuck S.
last month
Your installers just finished installing carpet in our bedrooms. Carpet looks outstanding, love it. The installers both were professional and friendly. They did a great job. Andy's 5 Star. The Office staff are also outstanding.
5.0
Joe T.
last month
Andy’s 5 Star Flooring (Mt. Vernon) is TOP NOTCH!! Our restaurant was flooded and a large area of our wooden floors became warped and buckled! It was 4:45 pm on a Friday, and when I called Beckie she was friendly, courteous, and accommodating, and didn’t try to rush me off the phone since I was calling so late on a Friday. She really wanted to help and told me she would try to get someone out to me tomorrow (Sat), which I thought was incredible considering how late in the day I was calling her. Beckie asked me for photos of my damaged floors so she could send them to her project manager Phillip, who immediately contacted me to set up an appointment to meet me the following morning. I was impressed! Phillip came out, did an assessment and made some recommendations to fix the problem. Our existing flooring was obsolete, and not a standard or common style or thickness, so I needed someone who was experienced in remodeling and familiar with water damaged flooring. Phillip knew what product he had readily available plus he was able to get his hands on additional stock in his other warehouse. A few hours later he sent me numerous photos of available stock to choose from. I decided on a style and Phillip took care of all the details. My schedule was very tight, as the restaurant was closed Mon/Tues which would be the perfect days to do the work before they opened for business again on Wed. Phillip made some calls to his installers and set me up for installation the following Tues. Two installers showed up, and got right to work, tearing out the old and replacing with new. They we’re determined to get the job finished that day! In fact, several times I told them they could wrap it up and come back in the morning, but they were motivated to get it done. The installers at Andy’s 5 Star Flooring were amazing! Every little detail was covered from start to finish, from laying out the job, minimizing waste, and handling intricate and difficult cuts around radius walls with minimal waste! These guys knew what they were doing! They were professional, courteous, energetic, and most of all very competent! At the end of the day, they cleaned up, and when they were gone, you would never know they were even there! I’m not one to write reviews, because I’m usually disappointed in one way or another with the terrible customer service and/or shoddy work I see these days, but I had to say some great things about this company! Andy’s 5 Star Flooring is the company to call when you need flooring professionals to come to the rescue! And, their prices are very reasonable! I liked them so much that I’ll be using them in my own home when I get ready to replace my carpeting with LVP. Great job! Great people! I will use them again!
1.0
NKO
2 months ago
I had a carpet installed 6 years ago. Soon after it lifted and wrinkled. They came out but only stretched one corner. A couple of years later it began to wrinkle on the other side but because of Covid I did not follow up. I called now explaining the situation and they refused to correct the problem because it has been 6 years. I have had carpets for decades that didn’t need to be restretched.
1.0
Nk O.
2 months ago
Andy’s installed carpet 6 years ago. Shortly afterwards it began to lift and wrinkle.Eric came out and reatretched one corner.Then wrinkles began to appear in other parts of the room. Because of Covid and some health problems I was unable to follow up until now. They refused to come out and restretch the rest because so much time has passed. I have had carpets for decades and that did not need to be reatretched ever.
Anonymous
last month
As a company we always try our best to stand by what we sell and the instillation. There are many reasons why a carpet may not hold a stretch we always do our best in standing by are work and will never make a profit on any a service …As a company we always try our best to stand by what we sell and the instillation. There are many reasons why a carpet may not hold a stretch we always do our best in standing by are work and will never make a profit on any a service calls. We have previously re-stretched this carpet in 2017 and where scheduled in 2020 to stretch it again, the customer canceled that 2nd re-stretch due to covid and called us to schedule 3 years later in July 2023. We requested from the customer that the cost of the re-strech and after speaking with management we offered to do 1 last re-strech for free, but the customer declined.More
1.0
Nancy O.
2 months ago
5.0
Dan K.
2 months ago
Becky made everything work. Installers Jose and Francisco were superb craftsman. The LVL flooring job turned out just beautiful. I highly recommend the team at Andy's Five Star Flooring.
5.0
James R.
3 months ago
Eric provided a great estimate, within our budget, then managed to get the installation scheduled the following week. The two men arrived on time and were very efficient with their time. Our three bedrooms were complete in six hours. Installation is fantastic! Will recommend Andy’s to all who ask. Jim and Joyce
5.0
Ko S.
4 months ago
Walter is one of the best salesman I've ever worked with. Patient and great service
5.0
Derek R.
4 months ago
5 Star Flooring, and Walter in particular, have been amazing. The initial installer (I think a subcontractor) had some minor errors on the stairs. Walter came to inspect the work and 5 Star Flooring redid the entire staircase at no charge to us. 5 Star Flooring's honesty and dedication to a perfectly done job is an example not just for a flooring business, but for any firm in any industry. I will not consider any other business for future flooring needs.
5.0
J C.
6 months ago
The quality of their workmanship was exceptional, and they were able to complete the job in one day. The carpeting looks absolutely beautiful and has transformed the look and feel of our home. We couldn't be happier with the results.
5.0
tnemyren
7 months ago
We recently had all the floors in our house redone with Luxury VInyl Plank (LVP) and carpets and had some of our baseboards replaced. We are thrilled with how they turned out and our overall experience with the Andy's 5-Star team in Bothell! Walter was very helpful in picking out colors and narrowing in on the look we wanted. The large samples were very helpful in evaluating our options. The delivery of materials as well as the installation went smoothly. Walter was very responsive and answered all my questions along the way. The install team finished early and did an excellent job. I highly recommend Andy's. The customer service and interactions are top notch!
5.0
Tina M.
7 months ago
We recently had all the floors in our house redone with Luxury VInyl Plank (LVP) and carpets and had some of our baseboards replaced. We are thrilled with how they turned out and our overall experience with the Andy's 5-Star team in Bothell! Walter was very helpful in picking out colors and narrowing in on the look we wanted. The large samples were very helpful in evaluating our options. The delivery of materials as well as the installation went smoothly. Walter was very responsive and answered all my questions along the way. The install team finished early and did an excellent job. I highly recommend Andy's. The customer service and interactions are top notch!
3.0
Bon J.
7 months ago
Love the carpet and quick install BUT maybe it was done too fast because I have wrinkles in the carpet now. My husband and quite a few friends have noticed and said the install was not done properly. Love to support local businesses but not happy with the salesman’s male dominating attitude while speaking to me on the phone. I have a degree I do not need to be disrespected and I felt like “ this little lady needs to be shut down”.
5.0
Fred S.
7 months ago
5.0
Jeff L.
8 months ago
Walter is a straight shooter and definitely keeps you in the loop every step of the way The installer Olexi was a ROCK STAR. One of the very best in the business. Could not be happier with the price and results.
5.0
Sam G.
9 months ago
Very satisfied with the install would definitely recommend this company!
5.0
K N.
11 months ago
We recently had Kentwood Brushed Oak engineered hardwood flooring installed by Andy's 5 Star. We worked with Walter at the Bothell showroom, who was always quick to respond to our questions and follow ups we had. He stayed patient while we went back and forth with our hesitations because of some product reviews we read. We also visited Scott at the Seattle showroom, and he was very knowledgeable and helpful. Walter's excellent project management skills allowed for a smooth flooring material delivery and an install that was completed within the timeline we wanted. The installers did a good job and the resulting floor looks great--so glad to be rid of the old, worn carpet. Many thanks to Andy's 5 Star Flooring team!
5.0
Jessica O.
11 months ago
We just got our downstairs flooring installed. Our first interaction with Walter in the showroom was great, and we decided to proceed from there. I am glad we did! As other reviews have said, Walter was amazingly responsive through the process and very helpful with anything we needed! The floor installer was wonderful, and very quick! We were very impressed and will be choosing Andy's 5 Star Flooring for the other 2 floors of our home. Would highly recommend.
1.0
Evan G.
12 months ago
I have heard many good things from folks who worked with Andy’s, I was very disappointed to have such a poor experience.Our finished floors are creaky, uneven, and the boards sit above the floor in areas. We suspected the subfloor was damaged and asked that it be repaired if that is the case. The contractor Andy’s used simply took pictures of the old subfloor then covered it up. I had a confusing back-and-forth in which it was unclear if Andy’s will touch subfloors. Ultimately they sent another contractor out who told me he doesn’t do subfloors and poured concrete over 75% of the square footage before laying the floor down. We wanted an underlayment, which they said we don’t need and did not do.It would have been nice to know Andy’s does not work with subfloors before I agreed to them doing this work.
5.0
Ramona W.
last year
Andy’s Five Star Flooring does perfect installation work. They stand by their work. They communicate with the customer, are on time and leave work areas clean. I worked with Eric . I was moving into a new house and I had a narrow time frame to get laminate and carpet installed before my household goods were delivered. They did it where other companies could not. Jesus and his crew did a great job. Really a 5 Star company!
5.0
Shannon H.
last year
Great pricing and friendly customer service, but even better are the installers! They were so nice and FAST, they finished two days early and it looks AMAZING!! I wish I could've done it years ago. 😊
5.0
Shannon M.
last year
Friendly staff, accurate with the projected timeline when carpet would be ready to install, and the company they subcontract to install had professional, efficient installers that did a great job with seams where needed.
1.0
Roy Y.
last year
5.0
LaTonya T.
last year
I went with Andy's based on the strength of their positive reviews. And the reviews are accurate! I worked with Walter in the Bothell showroom. But the few times i had to drop by when he was out, all of the other people were helpful and knowledgeable. You can buy flooring anywhere. But you can't get go just anywhere to find a salesperson who knows the flooring, and who is more interested in meeting your needs rather than just making the sale. And the installers they set me up with did excellent work. And I know that Andy's 5 Star will stand by their work. This was not the first place I went--but once I met Walter, I knew it would be my last!
5.0
Luciane
last year
Andy's 5 Star flooring replace our whole house floors with beautiful vinyl planks. Jose and his team did an excellent job! They got us in fast and got the job done fast with great workmanship. Highly recommended!
5.0
Lucy G.
last year
5.0
Robin
last year
I want to thank Andy’s 5 Star for doing a wonderful job for the second time! I first hired them to put new floors in my condo. I’m sure that was the reason for the new owners being so happy with it. Next, I hired them to do wood floors in my new house and they were very patient with me and the changes I asked for and did another great job! I am very happy with the end result.
2.0
Marilee G.
last year
We bought Shaw Smart Thinking carpet brand from Andy’s less than 2 years ago because of its beauty and its ‘pet friendly’ declaration — Big mistake!! The people we dealt with were wonderful but this carpet doesn’t hold up to a single dog or clothing w Velcro or any sharp edged things that fall on it. We have pulls and frizzes in rooms that are barely used. I’m so disappointed.
5.0
Lucy R.
last year
5.0
Karen O.
last year
Great experience buying carpet. Walter was helpful & patient while I tried out samples. He explained the different materials and talked to me about where I was using the product and what would work best for my needs. He came out promptly to measure and get me quotes. The install men were friendly and quick. A full-service shop that I would highly recommend.
5.0
D G.
last year
5.0
meredith m.
last year
We are very pleased with the quality of the wall to wall carpeting. The installation by Francisco and Jose was quick, clean and expert. Andy's 5 Star Flooring is highly recommended.
5.0
Brooke T.
last year
I was daunted by the thought of replacing the carpet in four bedrooms after discovering a moth infestation. We identified the desired carpet but Andy’s beat the price on the price. The installation was seamless and took exactly as long as Walter said it would. Andy’s was even able to move our furniture while completing the carpet installation which meant we didn’t have to pay movers. Walter was responsive to texts about the project. My experience could not have been better. The carpet looks great, and we are thrilled with the service.
5.0
Kelly
last year
Fantastic experience. High quality install, great prices (less than my contractor) and fantastic service.
5.0
Gabriel
last year
We originally worked with Scott at Seattle Style Flooring in Greenwood. He was absolutely amazing when it came to helping us select the tiling material for our bathroom project. He was super knowledgeable and patient with our barrage of questions, including advise on the type of caulk and tile edge trim which should be used with the product we purchased.When it came time to pick up our material, we met Andy at Andy's 5 Star Flooring in Bothell. He was very friendly and personally helped us unpackage our material for easier transport and load into our SUV -- even loaned us some store samples to help us protect our material for the trip home.They will absolutely get my return business for any future projects and I'd recommend them to anyone.
5.0
Sara
last year
We were on a tight timeline to get new flooring installed before our move and Jose was extremely helpful and accommodating. The crew did a great job and finished a day early.
5.0
Kathy
last year
Jose and the crew at the Mt. Vernon office were great. Quick and efficient and my floors turned out great!
5.0
Debra P.
last year
Jose, Francisco, and their crew were very courteous, professional, and thorough. They even had my washer balanced before they left. I would highly, and already have, recommend them to family and friends.
5.0
Kimberlie B.
last year
5.0
Sue M.
last year
5.0
Rene L.
last year
Andy's in Mt. Vernon did an excellent job installing carpet and vinyl in our rental property. They had great prices, showed up on time and finished the job in one day. They thoroughly cleaned up, the place was spotless when they were done. Jose from 5 Star and Francisco the installer @ Los Compass were very professional. We highly recommend their services.
1.0
Alexis H.
last year
5.0
Eric G.
2 years ago
The Mt. Vernon, Washington shop. Exultant service and worked with us well.
5.0
Jodi D.
2 years ago
5.0
R R.
2 years ago
5.0
Susan S.
2 years ago
Team from 5-Star took under 45 minutes to take wrinkles out of carpet in 3 rooms. Great job!
1.0
Kismet Z.
2 years ago
5.0
Wy L.
2 years ago
5.0
Amy D.
2 years ago
My husband and I are first time homeowners and didn't know anything about flooring! We just moved in and were living on plywood unable to move our furniture in until we got new floors. Within just FIVE DAYS of first coming into their office, we had beautiful high quality hardwood flooring fully installed in our entire downstairs. Everyone we worked with from the office to the installer were kind and helpful. Thank you very much for all your help we love our floors!
5.0
Kristina S.
2 years ago
5.0
Kathleen E.
2 years ago
5.0
Leanna I.
2 years ago
5.0
Karin M.
2 years ago
I was in need of replacing my old carpet with unique circumstances dealing with shaw and after visiting several places that weren’t very helpful Andy got the job done within 2 days... he came over looked and measured then got in contact with shaw and he was able to get what I wanted ordered and scheduled 2 really great guys to install it... I wasn’t even his original customer and he ended up spending the time to fix someone else’s mistakesHe is super friendly and made the entire process more than easy .. I hardly write reviews but I am so overly satisfied and with my left over carpet I brought it back and he does carpet binding services too so I got a rug made with the scraps I had left! Can’t wait to pick that up tooHe’s great at communicating so don’t hesitate to give him a call or email him!
5.0
Sue S.
2 years ago
5.0
Christiam M.
2 years ago
5.0
david c.
2 years ago
5.0
Austin T.
2 years ago
Great service
5.0
Robert G.
3 years ago
Great staff who have a wealth of experience in the floorcovering business. Excellent selection and service.
5.0
Dan M.
3 years ago
5.0
Matthew W.
3 years ago
1.0
David B.
3 years ago
1.0
Toni A.
3 years ago
1.0
Sam Y.
3 years ago
1.0
Susan V.
3 years ago
5.0
Jeff F.
3 years ago
1.0
Ahmadreza K.
3 years ago
5.0
Brandon L.
3 years ago
I honestly cannot say enough positive things about Andy’s Five Star Flooring. We found ourselves in a very stressful situation where our flooring needed replacing (within 1 1/2 weeks!) before placing our home on the market. We first tried several other contractors, stating that we were on an extremely tight timeline and were refused time and again. When we stopped in at Andy’s, our salesman David Trainor was incredibly accommodating, flexible and attentive to our needs. Not only did he initiate installation within DAYS of an initial consultation, he was patient with us in choosing several flooring types. The workers who came out were professional, timely, and completed the work very efficiently. They even went the extra mile and repaired some trim where needed and actually finished the project EARLIER than estimated!Overall, kudos to David T and the workers and five stars to Andy’s Five Star Flooring; we will definitely be back for our next flooring project!
5.0
Hannah W.
3 years ago
Andy and his team are amazing! They did a great job installing our carpet. They are so honorable and stand behind their work. I can’t say enough good things about Andy’s 5-Star Flooring!
4.0
K S.
3 years ago
5.0
Greg B.
3 years ago
A pleasure to work with, from start to finish. These guys are punctual, professional, very competent and experienced, as well as just a very personable bunch of folks, who will do magic to your floors. I will definitely work with them again and recommend them absolutely 1000%!
5.0
Darrell D.
3 years ago
1.0
Tiana P.
3 years ago
I simply asked for a quote and they responded, “not interested”.
Anonymous
3 years ago
When my associate ran some quick analysis of the bid price you wanted him to beat he quickly realized that it's below what we're comfortable with. He might have been wrong in assuming that you wouldn't be interested in paying more but it …When my associate ran some quick analysis of the bid price you wanted him to beat he quickly realized that it's below what we're comfortable with. He might have been wrong in assuming that you wouldn't be interested in paying more but it just didn't seem like bidding when you know you won't be the low bid would be a good use of his or your time. I would have preferred a more complete inquiry but we are old flooring pros and computer communication is not our greatest skill. If you want to see the great deals and beautiful products we offer then visiting our showrooms or starting with a phone call gets us on your team. I'm sorry that our communication isn't perfect but we are much better at the flooring stuff.( and we're on our computer communications skills too)More
4.0
R H.
3 years ago
5.0
Cindy P.
3 years ago
Very professional, great selection, amazing prices, fast, excellent installation on our downstairs wood floor, we will be using them soon for the upstairs! Great value and great workmanship !
Anonymous
3 years ago
Thank You for your kind words Cindy. It was my pleasure to help. I hope we hear from you for the next project.Thanks,Andy
5.0
Nicole H.
3 years ago
5.0
Larissa S.
4 years ago
We had a great experience with this company. We needed new flooring in our bathroom and decided to go with luxury vinyl for the durability. We were on a tight timeline because this work had to fit in between a few other remodelling projects in a tight space, and Dave was very responsive and worked really hard to find material that fit our specifications and was available on super short notice. They also arranged for installation only a couple of days out, and it looks amazing! Would definitely work with them again!
Anonymous
3 years ago
Thank You so much for your review. We are always excited when our many (far more than we like to admit) years of experience makes us an asset in your quest for new floors. It's always great to hear that we are succeeding with our mission.Thanks,Andy
5.0
Andrew S.
4 years ago
5.0
Matt J.
4 years ago
We replaced approximately 2,000 SF of carpet and laminate with solid core luxury vinyl plank and 1 room of carpet. The entire project went well, and everyone we worked with provided us great customer service. The craftsmanship and attention to detail on the installation is just awesome, and really makes us glad that we selected Andy's to get this project done.
Anonymous
3 years ago
We're glad you chose us too.Thanks,Andy
5.0
Daniel S.
4 years ago
The hardwood floor came out even better than we anticipated! Dave was very accommodating to a few specific installation requests and worked with us to get just what we wanted while ensuring that the choices would lead to a great install.Installation happened right on time this morning and the installer was super professional and cleaned up the areas really nicely. Pretty painless from start to finish and we LOVE the new floor. Thanks again!
Anonymous
3 years ago
Dave is one of the most knowledgeable flooring guys in the business and we are lucky to have him on our team. I'm so glad he was able to help you.Thanks,Andy
5.0
Jason S.
4 years ago
I have been so appreciative of the help I have received. They have gone out of their way to accommodate me with my bathroom remodel. Everything from checking on products to getting speedy orders in to accommodate my contractors schedule. I have bought over a 1000 sqft. of carpet from them and it was an amazing experience. I have now bought shower tile and laminate flooring. All for a great price and a great product. I can't thank you guys enough. Coming here is very much worth your time and effort.
5.0
Chuck S.
4 years ago
5.0
Frank B.
4 years ago
2.0
David V.
4 years ago
1.0
Anna W.
4 years ago
5.0
Mark R.
4 years ago
Great service, helpful planning, wonderfully completed job!
5.0
Maddi P.
4 years ago
Eric and Jamie were friendly, helpful, and accommodating to my budget and time constraints. Since nylon carpet was out of our price range, Eric brought over samples of solution-dyed polyester carpet that looked and felt plush, thick, and dense. They were able to beat Home Depot's cost and schedule - even with Home Depot's free installation promotion - and provided us with better products. They provided us with three different quote options and the quotation process was transparent. The installer, Aaron, did a fast, neat job on our bedrooms, closet, and stairs. We are very satisfied and would use Andy's again!
Anonymous
3 years ago
I can't say enough about how much faith I have in the kindness, knowledge, and professionalism of our team. I am lucky to work with such compassionate people. We try to use our experience to help you get the floors you want with out …I can't say enough about how much faith I have in the kindness, knowledge, and professionalism of our team. I am lucky to work with such compassionate people. We try to use our experience to help you get the floors you want with out breaking the bank.Thanks,AndyMore
5.0
Maddi H.
4 years ago
5.0
Diego B.
4 years ago
Great service
Anonymous
3 years ago
Thanks,Andy
3.0
Brandon W.
4 years ago
5.0
Dave M.
4 years ago
1.0
Dee I.
4 years ago
5.0
12secgtpCC
4 years ago
Andy's 5 star flooring installed 1500 sqft of engineered hardwood floor in my Bothell home. Looks amazing! Great customer service!
Anonymous
3 years ago
Thank You for the kind words,Andy
5.0
Corey M.
4 years ago
5.0
Maggie I.
4 years ago
5.0
w E.
5 years ago
We would use them again in a heartbeat. Eric immediately volunteered to bring color samples to our house when I shared over the phone that I had broken my leg. My husband and I wanted something that looked plush but one a wheelchair could roll over easily. Eric brought some amazing samples and suggested the Shaw E9255 Prestigious line. We found a beautiful dark teal color called Riptide from that line and had it installed in our bedroom and on our stairs. My husband and family members love the carpet and say it's wonderful to walk on, and the two carpet layers were extremely hard working and pleasant to deal with. The seam isn't noticeable at all and my perfectionist husband has no complaints whatsoever. Plus, we had compared prices with other carpet dealers and Andy's 5 Star Flooring came out ahead.
Anonymous
3 years ago
Thank You for the compliments. Eric is one of a kind.Thanks,Andy
5.0
Chris S.
5 years ago
Fantastic and prompt service! They got my carpet installed in half the estimated time and did it so professionally and courteously. Highly recommended!!!
Anonymous
3 years ago
Thank you for the kind review, I'm glad we could help.Thanks,Andy
4.0
wilddogsmusic k.
5 years ago
5.0
Katie V.
5 years ago
5.0
Jana M.
5 years ago
I deliver flooring materials to them 3 times per week. A great bunch of guys! a couple of the senior sales guys literally have Decades of experience. They really know their stuff! 😁
5.0
Steve S.
5 years ago
5.0
Maria P.
5 years ago
5.0
Scott D.
5 years ago
5.0
B W.
5 years ago
2.0
Becky B.
5 years ago
5.0
Judith C.
5 years ago
1.0
Lily L.
5 years ago
3.0
Lily L.
5 years ago
I like the products they have, but the customer services experience with Mike was horrible. I ordered 700 sq/ft of flooring and padding over the phone with Mike (6/11/2018) and paid for a express delivery fee, expected everything to be delivered on a promised date. However, the flooring was arrived on time, but padding was missing. I called Mike, his attitude on the phone was terrible. He first told me that the padding should be picked up separately in store, in a bad attitude of telling me that "I should have known". I explained to him that there was no way that I was told the padding was picked up separately. The invoice that he e-mailed to me, clearly written both of flooring & padding were expected to be delivered together. Then he without saying sorry, told me that he would deliver "in person" the next day.Next day around 3pm, I called Mike again to check in with him about the time that he was supposed to deliver, my contractor was waiting. He picked up the phone, in a bad attitude again, asked me "oh, do you still want me to deliver or you can pick it up in store?". WOW, I couldn't believe he could ask me that - I reminded him that he promised to deliver the padding today, then he asked me where I live, once I told him my address, he replied: " horrible, it will be so traffic if I go there after work". He made me feel like it is my fault to make him drive all the way........ Mike, you are unbelievable. Toward the end, we settled to have him deliver the padding to my contractor's address instead, which is closer to the store...... because of Mike, my contractor has to wait an extra day to start working on the floor, but it doesn't even matter, what made me so upset is the way he deal with his mistakes, treating his customers like if it is their fault. Most of all, why do I have to pay for a higher rate of delivery fee but ended up not able to start the work early?!I never expect such a bad experience working with Mike, because my friend recommended Andy's 5 stars to me. Andy's products might be 5 stars, but his staff's services certainly not. I am sure other salesman there would be much better than Mike. I guess it's my bad luck dealing with Mike.
4.0
BJ
5 years ago
Lots of flooring for you to choose from. Dave and Jamie are friendly and easy to work with. Unfortunately the Dixie Home carpet that was installed was badly flawed. It had a 5" cutting mark across one large section and noticeable "Corn Row" lines throughout all the carpet. I appreciate the effort that Dave made to get Dixie Home to replace the carpet. It took several months to get it replaced but it could have been worse. We ended up with some good quality carpet and some not so good "Corn Row" carpet that we can live with.
5.0
Skyja S.
5 years ago
Great place, good selection, friendly dly and helpful team, well priced.
3.0
Matthew C.
5 years ago
5.0
Bram J.
6 years ago
5.0
Mike K.
6 years ago
5.0
Paul H.
6 years ago
From walking into the store to new floor was under one week. While on site his workers were quick and professional.
5.0
David W.
6 years ago
5.0
MYKOLA D.
6 years ago
Good and cheap floors
Anonymous
6 years ago
Thank you for your confidence.
5.0
Sally H.
6 years ago
Just about one year ago in August 2016, Andy's 5 Star Flooring replaced almost all of the flooring in a recently purchased home. Unfortunately, an old water heater overflowed causing almost all of the flooring to be ruined. Eric came with samples of carpeting, laminate, wood and vinyl plank. He expertly measured and was a great source for knowing what would probably work best for the floors. We ended up with everything on time and nicely done. There was one small situation where we discovered that there was no flooring under an old baseboard heater. Eric ordered more flooring and sent someone out to fix the sitaution. I think they did an excellent job!
5.0
Joan B.
6 years ago
1.0
Gary M.
6 years ago
1.0
Liz G.
6 years ago
5.0
Don M.
6 years ago
5.0
Shannon L.
6 years ago
5.0
Andrea L.
6 years ago
5.0
Treva P.
6 years ago
5.0
Barnes
6 years ago
We hired Andy's 5 Star Flooring for both carpet and hardwood installation. We worked with Eric Britton, who was great and very patient with our project as we had a couple revisions prior to locking down on the final vision we had for our house. The contractors that Andy's uses were very professional, did a great job in all aspects (initial prep, project and cleanup). Would definitely hire again and recommend to others.
5.0
Connie J.
7 years ago
5.0
L K.
7 years ago
5.0
Michelle D.
7 years ago
5.0
Lyn H.
7 years ago
5.0
Stephanie L.
7 years ago
2.0
Milad K.
7 years ago
5.0
Jeff L.
7 years ago
5.0
Subha K.
7 years ago
Five stars. They are very prompt. Kudos to their work ethics. David was splendid, he was there at our house 8.00 am on a very rainy Saturday. And we visited their store too and again he was great in showing us various options. Unfortunately we could not proceed with them due to terrible time crunch and weekend was all we had to finalize (we had already lost couple of weeks due to poor turn around time by other carpet stores we visited before knowing Andy's). Also we had dual minds between different carpet brands / flooring options etc.Summary is that I would highly recommend this store to anyone for their services and prices are great.
Anonymous
6 years ago
Thank you for letting me know how hard David worked for you. It's always nice to know that my guys care as much as I do.Andy
5.0
kurtmorgan
7 years ago
I have used Andy's 5 Star Flooring exclusively for almost a decade in our last two houses. They are top-notch from their excellent customer service, great recommendations and high quality...what's not to love! Their prices are very competitive and the installers have always been on time, the job is done right and they are genuinely nice guys! They have helped us to replace carpet and flooring for the following rooms: Living Room, Bedrooms, Bathroom, Kitchen, Family Room, and hallways. We trust Andy's 5 Star so much I've even picked out carpet over the phone knowing that my sales person knew my taste and my residence...who else can say that??Best choice for new installation or remodel projects.
5.0
Jen P.
7 years ago
1.0
Shawn F.
7 years ago
5.0
Shelley M.
7 years ago
After 16 years living with painted floors I finally took the plunge and decided to install "real" floors. Working with the sales team at Andy's 5 Star Flooring was a pleasure. They went out of their way to learn about my lifestyle and recommended flooring products that would be appropriate for my daily life. They offered a number of ideas for different kinds of flooring and allowed me as long as I wanted to "play" in the showroom. I never felt any pressure to hurry and make a decision. They also connected me to a phenomenal install team. I am not sure it's possible to create any more chaos than to install floors in a home you live in. The installation team has gone above and beyond to work around furniture, pets, and appliances all the while doing a phenomenal job of installing my new hardwood & tile floors.I highly recommend Andy's 5 Star Flooring!
5.0
SD R.
7 years ago
Great communication and an overall very positive experience!
Anonymous
6 years ago
Thank you for your kind words. Eric is very genuine and knowledgeable. Thank you for trusting us with your project.Andy
5.0
Quincy H.
7 years ago
5.0
Steve R.
7 years ago
5.0
Paul M.
7 years ago
5.0
Benny H.
7 years ago
5.0
Amber R.
7 years ago
5.0
Jenny H.
7 years ago
5.0
Joy Z.
7 years ago
Anonymous
6 years ago
Thank you
5.0
Lori H.
7 years ago
5.0
The T.
7 years ago
My partner wanted a new hardwood floor for the bedroom. We checked out several places and Andy's provided the best deal. The work was done efficiently, on time, and it looks great.
Anonymous
6 years ago
Thank you.
5.0
Dila P.
7 years ago
Scott did a great job, amazing customer service and advice
Anonymous
6 years ago
Thank you. Scott is a true professional and I'm glad he is part of my team.Andy
5.0
Megan R.
7 years ago
5.0
BD L.
8 years ago
5.0
Katie S.
8 years ago
5.0
jackelmore
8 years ago
I am as particular about floors and carpet as a person can get. I went to Andy's because I was referred by a respected co-worker. I could not be more delighted with the results. Absolutely top-notch...strong attention to detail, and high quality installation and product.
Anonymous
5 years ago
Thank you for the praise. It's always appreciated.Andy
5.0
David A.
8 years ago
5.0
Tory M.
8 years ago
5.0
Dana Z.
8 years ago
I worked with Scott at Seattle Style Flooring during a remodel of our Ballard home in August and September 2015. The carpet and pad he helped me select is beautiful and was priced competitively. His customer service was very thorough, and his responsiveness to questions and concerns was excellent. I recommend him to others and I will use him again if I have the chance.
Anonymous
6 years ago
Thank you so much, Scott always appreciates honest praise. Knowing your work is appreciated is the best part of what we do.Andy
5.0
Mona B.
8 years ago
Great company to work with. Eric was great and he even beat my interior designer's prices. Super competitive pricing (I got 5 bids). Couldn't be happier with my new hardwoods or carpets
Anonymous
6 years ago
Thank you for the great review.Andy
5.0
Brina H.
8 years ago
5.0
Anna C.
8 years ago
5.0
Jack E.
8 years ago
5.0
Jack E.
8 years ago
I am as particular about floors and carpet as a person can get. I went to Andy's because I was referred by a respected co-worker. I could not be more delighted with the results. Absolutely top-notch...strong attention to detail, and high quality installation and product.
Andy's F.
8 years ago
Thank you for your kind words. I hope we live up to your expectations for all of the people who come our way due to your praise. I have a gift for surrounding myself with good people who make me proud to show up every morning.
Andy's F.
8 years ago
If you have a photo of the finished project, we would love to see it!
5.0
Liz F.
8 years ago
5.0
D Z.
8 years ago
5.0
Patrice R.
8 years ago
5.0
Karen T.
8 years ago
5.0
Anay P.
8 years ago
5.0
Kranthi K.
8 years ago
5.0
Harry M.
8 years ago
5.0
Philip I.
8 years ago
5.0
Peter K.
8 years ago
5.0
Z M.
8 years ago
5.0
Andrew S.
9 years ago
5.0
Mark R.
9 years ago
Hired 5 Star Flooring to replace carpets in three rooms a little while ago. We were living in the home, but thinking about purchasing another and keeping it as a rental. They helped us think through the types of carpet padding best suited for the rooms, as well as, appropriate carpet material for a rental.They were very professional, personal, and got the carpet installed quickly and efficiently. I'll be using them again in the future.
Anonymous
6 years ago
Thank you, We'll be here when you need us.Andy
5.0
Mark R.
10 years ago
5.0
S. M.
10 years ago
5.0
Eldad H.
10 years ago
5.0
John H.
11 years ago
We wanted to change the color of our carpets so we hired 5 star flooring to put in some new carpet. They showed us some colors and helped us pick the best one they were able to install it as well. Now we have a very nice carpet
Anonymous
6 years ago
Thank you
4.0
kurt l.
11 years ago
Great flooring company got the job done real fast and had very good prices.
Anonymous
6 years ago
Thank you
5.0
Stephanie L.
11 years ago