NO FRILLS FLOORING
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Don't expect any follow up calls on when your order comes in. They knew I was waiting for my order ( two months ) Oder was delayed several times. I get it manufacturers issue, However it was delivered to them & sat there because no one decided to pick up the phone & call me to let me know it was in. Even when I was assured of getting a call (several times) when it was in ? A little two way communication would have been nice as I waited patiently for an extra 6 weeks to get what they said would take two weeks. If you order from them put their number on speed dial & call them often I guess or be prepared to blow the dust off it from sitting there without knowing it. I will go somewhere else next time for sure.
We're sorry to hear of your less than satisfactory experience with No Frills Flooring and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. We will be reaching out to you soon. We value our customers opinions and would like to thank you for bringing this to our attention.
3 months ago
Danon was great to work with! I had a project that I saw him about, went back several months later and he still knew my name and where I work. Amazing customer experience and product knowledge. I would highly recommend him!
5 months ago
Great customer service! Marc was extremely gracious and very, very helpful in finding the information that I needed regarding some tile that I was interested in purchasing.
5 months ago
Staff is very helpful. Help me get the better priced item when I was searching for a specific tile that I wanted for my backsplash in my kitchen. Let me take their display piece home so I can see how it looked in my kitchen before purchasing. At a later date ordered my tile and paid for it. Was told it would take a week to arrive. After three weeks and no phone call letting me know my tile had arrived like they said they would. I decided to go down and check on my order. I was told "yup it is here. do you wanna pick it up today?" When I asked was anybody going to call to let me know it was here? I got a "oh, I don't see any notes that anyone's tried calling you. Sorry." No kidding... that's why I'm here... ugh.. I really didn't feel like I was of any importance to call since I had already paid for the tile. I bet if I hadn't paid for it I would have got a call when it arrived.
6 months ago
I got Wes Converse Carpet Installation to put the carpet in. He sent Josh over to do the actual install. Josh did a great job! He is a very hard worker!
6 months ago
No frills flooring saved the day for my family and I. We had water damage to our living room that required replacing the carpet. Using Service Master (which I do NOT recommend) No Frills was contracted to provide the new carpeting. Less than a year after installation the carpeting needed to be replaced as it had become damaged from our dogs and my husbands' wheelchair, unfortunately, the warranty information had not been supplied to us, and we soon found out that the carpet was not eligible for replacement because of the wheelchair. However, Brian at No Frills stepped up and offered to replace the carpeting at his cost since we had not received any warranty information (which should have been given to us by Service Master). In addition, Brian had quoted us for the wrong amount (too little) and then did not charge us what the actual amount should have been once he realized the correct square footage. Brian took the time to come to my house and spend at least an hour with me talking about the carpet, warranty, and wear and tear on carpets. He was professional even when I was upset and ranting (about Service Master), and when he left I felt confident in No Frills. My carpet was finally finished yesterday, it's beautiful, soft, and I think will be perfect for my family. I would absolutely recommend No Frills flooring for carpet!!
7 months ago
Went in today to get some flooring for a project I am working on. Marc helped me out. Super helpful and personable. No pressure on the sales side, simply informative and helpful. I will be returning again next time I am in need of flooring. Did some price checking on a few other items while I was there and they are very competitive. Highly recommended.
10 months ago
10 months ago
They are awesome����quality to help it is all great�
10 months ago
I recently went to no frills flooring after having a really bad experience and a big box store. Kathleen was very nice a and knowledgeable about the type of flooring we were looking for and helped us very step of the way from purchasing and finding a reliable installer all in a few days . When we are ready to redo our kitchen and bathroom floors we will for sure be returning to no frills!
10 months ago
We took over a year to find just the right flooring for our remodel. Preston Mace at No Frills was extremely helpful and very patient in our search to find just the right one and it is beautiful. He also helped us with tile that also turned out very nice. We have built ten homes in our lifetime and one remodel. We have been very impressed with Preston and No Frills. Great customer service, product and price. Highly recommend
Bob is wonderful to do business with. Knowledgeable and full of experience was so helpful to us. Highly recommend this store & salesman. Mark & Chris installers are great too.
My installer was given the wrong carpet and installed a horrible neon blue carpet in my home. I was expected to uninstall the wrong carpet and return it to pick up the correct carpet. I was told I would be reimbursed, but that hasn't happened yet! I definitely recommend you buy your carpet somewhere else!
Prices were good for quality carpet. Tim was really helpful in our process.
I just moved to Medford and needed to get carpet and hardwood floors for my new home. Preston Mace at No Frills provided the best customer service that I have experienced in a long time. When we thought that my original carpet selection might not work, Preston made sure I knew the issue, the options and was very diligent in finding the best solution. I love my hardwood floors and carpet and I especially loved the wonderful customer service I received from Preston and the staff at No Frills Flooring. In this case the name does NOT say it all. J. Coleman
Welcome to No Frills! No Frills Flooring can and will save you money. Originally opened to provide top notch service and products for home builders, installation and commercial building contractors we’ve evolved to so much more. We are now thee destination with homeowners shopping for floor coverings and remain the “go to” flooring outlet for builders and tradespeople. We stock carpet, hardwood, laminate, luxury vinyl tile, waterproof flooring, granite, sheet vinyl and a wide variety of sundries. Our low overhead allows us to offer builder prices to home owners and many high end products at reduced prices. The Grants Pass No Frills operates with only two employees, again reducing operating costs allowing us to offer super low pricing options. We’d love to have you visit. Sincerely, No Frills Flooring Phone: 541 244 3410
Marc Garcia went above and beyond to make a challenging customer situation into well executed transaction . We have a mutual customer who needed understanding and material fast . Marc advised wisely and stayed on task to make sure our customer's order came through correctly and on time. Job well done Marc. I will be sending more customers your way for sure!!! Shawnette Blank OTM Bedrosians Medford Branch Manager
Preston Mace at No-Frills went the extra, EXTRA mile for me! My home had a slightly odd color palette to match and I had a very limited budget. He listened to me and kept trying until we got it right! He spent as much time as I needed, then spent additional time to find the fastest and cheapest available. The carpet turned out fantastic, but I appreciate most the level of service so I could relax during a stressful time. :-)
Best place to buy flooring and friendly service.
No Frills has a HUGE selection, the best prices and the nicest, most helpful people! They are just a high quality company!
The first place I did business with when I moved to Grants Pass years ago, and the ONLY place I would do business with. Always quality products and friendly professionals there to assist you!
The deals are AMAZING and the people are great... Really can't ask for more then that :)
Our experience at No Frills Fooring was awesome!!! Our salesman Marc was great very knowledgeable about products and we would recommend them to anyone who needs floorcovering, tile or granite. We are very pleased with the customer service.
I've had the pleasure of doing business with Tim at No Frills Flooring. Several months ago he sold me some stock carpet for a rental I own out of town, more recently I decided to finish the job. They had more of this wonderful carpet in stock (for a very fair price) and I found vinyl flooring resembling wood also in stock took me 15 min. to make my purchase. I knew I liked the carpet and had high hopes for the vinyl flooring well by golly the vinyl blew my mind it looks so good (see attached picture). So good I'm gonna get some for own kitchen. I was aware that they are a discount flooring company so did not expect extra services. Thank you, Tim and No Frills Flooring, I'll be back.
I’ve had the pleasure of doing business with Tim at No Frills Flooring. Several months ago he sold me some stock carpet for a rental I own out of town, more recently I decided to finish the job. They had more of this wonderful carpet in stock (for a very fair price) and I found vinyl flooring resembling wood also in stock took me 15 min. to make my purchase. I knew I liked the carpet and had high hopes for the vinyl flooring well by golly the vinyl blew my mind it looks so good (see attached picture). So good I’m gonna get some for own kitchen. I was aware that they are a discount flooring company so did not expect extra services. Thank you, Tim and No Frills Flooring, I’ll be back.
Thank You Randy for sharing your shopping experience at No Frills Flooring. We take pride in selling great products at competitive pricing. Thank you again for your business, from all of us at No Frills Flooring.
Marc was very helpful and personable!
I'm sad that I have to even give them one star. Too disappointed to go on and on. No available people to measure( you have to contact them yourself off a useless list). Even after contacting management- no one would call me back - ever! Brian- I have to say you were very professional and helpful. Your response was appreciated but I had to go elsewhere for service.
I am as sorry to hear that our performance did not meet your standard as you. Please contact me personally at 541 244-3415 so that we can address your concerns as soon as possible.
2 years ago
2 years ago
We had an unexpected disaster in our living room. Marc efficiently pulled our carpet type from their files. We were able to order it over the phone and Marc gave me the quotes up front. I stopped by and paid the amount due. In addition, he sent me a list of qualified installers. He was friendly, upbeat and helpful. After dealing with an awful accident that required replacing the carpet, it was great to encounter such a positive person. The recommended installers went out of their way to have the job done by the holidays. We will use No Frills in the future when we replace the carpet upstairs. Thank you for a phenomenal experience. Deborah Joan Reed
3 years ago
Super 5 stars wonderful experiencea Brian in Grants Pass was so knowledgeable I would definitely recommend talking to this man if you need any help with flooring at all he is THE GUY . He had no problem answering all the questions I could think of then, explained the process and what was realistic exceptions for project and possibilities of design concepts in adjoining areas he was proactive and helping me. I never felt pushed. it was refreshing to work with a really great salesmen he was honest and upfront I wish more people took on a perspective like his thanks Brian for all your help :) I will always go there for any flooring needs. I've recommended them to everyone I know.
3 years ago
6 years ago
The prices were good, but I found a better deal with better service.
7 years ago
Ryan has always been a great help with design ideas, and helpful with installation guidelines. He handles everything from A to Z, with a smile. We've been to No Frills for carpet, tile, etc. The prices are fair, the service beyond our expectations.
10 years ago
Excellent service and the pricing was the best in town. I shopped and shopped and was so happy with this store. My salesperson (Shane) didnt treat me like i was at a car lot, like 2 of the other stores i went too. Not only did i get personal attention, another salesperson helped me pick out colors and did an excellent job. I definately would recommend that you check them out.
10 years ago
very nice store looks good and feels good hope every one get a chance to shop there