FLOORING 101

4.3
|
37 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Flooring 101 1720 Jones Way, Oxnard, CA 93033-2751 805-486-8877 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.3
|
37 Reviews

Reviews


1.0
last month I would NEVER recommend this business. We have a problem with our floors and they admitted. It's been 7 months and still no response. �They do not answer calls. I was going to sue them until I looked on the Ventura County Courts site and saw the number of others who have sued them. They keep continuing court dates and the consumers get no relief.
1.0
last month So sorry guys I hate leaving bad reviews for local business, however, that said How I managed to put up with what a nightmare I went through just to have a staircase installed was just so unacceptable. Looks like an attorney will be involved before this is settled. Installation was great when you finally got around to it. Over a month and a half later. I missed 2 days work over scheduling. Get your act together. Passed the buck from person to person when no answers available. By the way carpet is A-1 which is why I went there in the first place.
5.0
3 months ago I can not speak for the rest of the staff but Russ is great. He listens to what you are looking for, has endless patients, and is very knowledgeable. He helped us find carpet for our first house and we loved it. Now we are looking to him to help guide us on different flooring options for our new house.
5.0
3 months ago They did a great job providing & installing around 600 feet of Provenza Uptown Chic LVT in my place (removing carpet & laminate as part of the process). Jereme was very helpful & responsive throughout, & the bid was in line with others I received in Ventura County. I liked that they install & guarantee the materials themselves since most others I checked with use subcontractors for installation who often don't guarantee their work. I'm really happy with their work & my new floors.
5.0
4 months ago What can I say about Flooring 101? �The choice was awesome! �The quality perfect! �This was the 2nd time Flooring 101 did my downstairs floors. First, the kitchen and dining. Because the floor was so beautiful, I decided to do the living room and hallway. This was a tricky task since the floor had to be a continuation of the previous install. Saul Munoz was expert in his dimensions, verifying minimal waste and a seamless install. His customer service was perfect and professional! �The installers were so accurate, removed the baseboards (so it would tuck under), and reinstalled them without a scratch! �I am SO PLEASED with the quality of the work and the professionalism of Saul and his crew! �Saul even took the time to explain the best ways to clean the flooring, what products to use and how to keep it looking like new. Thank you Flooring 101!!
5.0
5 months ago Carpeted our new home this past week. �Roman and his installers where fantastic from start to finish. * Customer service in Thousand Oaks were great, Roman's estimate was thorough and on the money for cost and value * scheduling was easy and on timeline I needed (fast), even with a special order carpet * my install: mostly empty house, plus long curving stairwell, 6 rooms, 7 closets, hallway, all in one day * stairs are gorgeous with fine detailed tucking under the lip * cleanup and departed without a mess * follow up call fantastic. Thank you Flooring 101
5 months ago Business Owner Congratulations on the new home and the new carpet, Jerod! Nothing is more important than quality flooring - it's something you'll look at and enjoy every day! For that reason, we take great care to make sure you get exactly what you want, from affordable prices to efficient installation to follow-ups to ensure you're satisfied. Thanks for choosing Flooring 101, and we hope to see you for your next project!
5.0
5 months ago This is my third interaction with Flooring 101, having had them do a light blue carpet upstairs and downstairs when I first moved in, and then redo the downstairs after a pipe burst. After three years, and a few tenant pets, we decided to try hardwood everywhere and a thicker grey carpet in the bedrooms. Jereme, at this point a family friend, was again a pleasure to work with and brought samples right to our house when we got home from work. He ordered everything the next day and had a team of nine come to the house to get the job right the first time. Due to the complex nature of our house, they had three specialists return the next day, a Saturday at that, to ensure fit and finish to completion. The guys were excellent and went above and beyond for us. See the results in the picture section under Mandalay Shores beach house. Oh yeah, and the price is unbeatable. I highly recommend you call Jereme and get yourself a real wood floor from Flooring 101 of Oxnard.
5 months ago Business Owner Thanks for sharing your photos, Timothy - looks like the project turned out beautifully! I'm happy to hear that you've come back to Flooring 101, not just once, but a third time for your flooring needs. We strive to build good relationships with our customers, and it's great to hear that you and Jereme have been able to collaborate multiple times so successfully! We hope to see you again!
1.0
6 months ago UPDATE: As of August 11, 2017, there has been NO response from the owner of Flooring101. Underlings have evaded my phone calls as well as my personal visits. There is currently NO resolve to to their defrauding me by substitution of low-grade wood for my premium hardwood flooring. Shameful, just shameful! LOTS of Trickery Going on Here... At a cost of $9921.99, I purchased US Floors Castle Combe hardwood floors by special order from Flooring 101. Castle Combe is a premium first-quality hardwood flooring product. I paid in full with honest money and expected to have a pleasant experience. Flooring 101 delivered to me old, odd lots and remnants from US Floors manufactured over a 9 month period, mostly dated 2014, in various hues and wood tones. I immediately challenged this and was told "wood flooring is a natural product and there are variances." (This is the beginning of the Charade.) I brought several pieces to Flooring 101 and compared them to the sample they were completely different in pattern, distressing, hue and tone. In their presence they could not continue to cite "natural variances" and then Flooring 101 stated they would file a claim with the manufacturer. I was told by Flooring 101 this was unacceptable and that the Flooring 101 owner, general manager and manufacturer's representative were all involved to correct this. After seven weeks of stopping in and calling Flooring 101 and being told there was no reply yet on my claim, �I became impatient and called US Floors directly. I was told there was not claim under my name in their files. I asked if there was a claim in Flooring 101's name and I was told I could not be given the results of a claim that was not mine. (Looking at previous reviews for the Flooring 101 stores I see this "Manufacturer's Warranty Claim Charade" has happened previously and they feel it relieves them of liability.) So let them tell you they are a CostCo approved Vendor, of their many locations, their dedication to the customer and then receive odd-lots, remnants or seconds in place of your first-quality honest money purchase. Let them try to blame the manufacturer, or the installer but delivering what you purchase NOT second rate goods is their responsibility. I am sure this is a wonderful way to increase profits! The facts here are: I paid honest money for premium first-quality hardwood flooring. In its place, I was delivered an assortment of old, odd-lots and remnants -- FRAUD This was a special order so someone switched out my first-quality hardwood for remnants -- THEFT. I was lead to believe this was the manufacturer's fault -- LIES Months later -- I have lost 1000's of dollars, I will need to remove the odd-lot flooring, replace the sub flooring that will be damaged by the removal, repurchase first-quality flooring and reinstall the floors. Oh, don't forget, I won't be able to live there while this is done, and I'll need to pack up my stuff and go through the installation process again... Move on Yelpers, you don't need to chance it. Please read the reviews for their other locations too. Shame, shame, Flooring 101, everyone will know your name!
6 months ago Business Owner We at Flooring 101 are committed to providing unsurpassed service to every customer. Flooring 101's goal is to ensure such service to all who walk through our doors. Unfortunately, in this particular case, the allegations made by the customer in the above review are inaccurate. The customer declined Flooring 101's efforts to assist him. He issued a $9,921.99 chargeback with his credit card company in October of 2016. It was most likely assumed that the charge would be reversed by the credit card company and the floors would be kept free of charge. The credit card charge had been in dispute for several months, but recently resolved in Flooring 101's favor resulting in the resurgence of the customer posting negative reviews on 03/26/17 and multiple visits to our store. Flooring 101 provided the credit card company multiple written correspondences, including the manufacturer's documentation verifying that the purchase was a special order of first quality goods. The credit card company found no validity in the customer's position. Despite this, Flooring 101 is still willing to help him. Flooring 101 is an established, well-respected business with honest practices for over 45 years. We do not welcome, nor do we condone fraudulent activity. These are the verifiable details of the case: * � �The customer purchased the wood material only with a credit card for $9,921.99. * � �The customer hired his own installer and refused to provide any information about his installer. Flooring 101 did not provide any installation services. * � �Flooring 101 did not deliver any material to the home; the materials were picked up. * � �The customer was dissatisfied with the color variations in the wood flooring. * � �The installer did not follow the installation instructions provided by the manufacturer on the cartons. These cartons clearly state to not install wood that visually causes concern. * � �The installer installed wood flooring materials, even though the customer did not like the color variation. * � �The customer did not allow Flooring 101 to inspect the wood flooring. * � �Simply based on the customer's dissatisfaction, Flooring 101 offered replacement materials. * � �Flooring 101 provided samples to the customer shipped via FedEx from the manufacturer that were specially picked from a pallet and placed on hold for the customer, pending his approval. After the customer picked up the samples, he stopped returning any calls or responding to any written correspondence. * � �Flooring 101 sent four letters confirming the availability of replacement materials on 10/04/16, 10/14/16, 10/24/16, and 10/28/16 (4 letters), to which the customer did not respond. USPS confirmed delivery of the final mailing, number 91149012308036101041200. * � �Flooring 101 purchases all of our special order first quality goods directly from the manufacturers. * � �The credit card chargeback was returned in Flooring 101's favor. The customer has now reinstated correspondence with Flooring 101. All of this is an unfortunate occurrence in which our numerous attempts to resolve the matter were rejected. This incident is not the type of positive experience that Flooring 101 strives for and that thousands of our customers have experienced in Flooring 101's over 45 years of being in business.
5.0
6 months ago Roman and crew did an amazing job with our flooring needs. �Fast installation, professionally done.... the new floors look amazing. �I have used flooring 101 now for two of my homes. �The Goleta location and Oxnard location both went above and beyond to ensure my satisfaction. �Thanks flooring 101!
6 months ago Business Owner Hi, Adam. Thanks for the 5-star review AND for being a repeat customer! I'm so happy you're pleased with the new floors. That's why we're in the business - we love flooring and we want everyone who comes into our stores to walk out a satisfied customer.
5.0
6 months ago We recently replaced all of our original carpeting with engineered hardwood ( over 1200 sq. ft. ). �We had shopped around quite a bit to find the kind of flooring we wanted at a reasonable price. We finally struck gold when we went to Flooring 101 in Oxnard. Saul Munoz is the epitome of customer service. �He showed us many options in the type of wood we were interested in, explained the installation methods and processes, and he himself came out within a day to do the measurements. During the installation, he popped in a couple of times to check on the progress and to monitor our satisfaction. The installation crew, headed up by "Pancho", did a truly professional job. �They worked long days to get our flooring done in the shortest possible time. �The job was complicated due to matching existing wood flooring, and change of direction in the layout for appearance reasons. �The crew cleaned as they went, and worked around heavy furniture that could not be relocated due to rainy weather. I would recommend Flooring 101 to anyone who wants quality flooring products and professional and courteous service at a reasonable price.
6 months ago Business Owner Thanks for the 5-star review, Chiyeko! Installing a wood floor is certainly an artisan's skill . . . and one that Flooring 101's team of installers possesses to a high level. I'm really pleased to learn your appreciation of the work involved but, more importantly, that you're happy with your new floor. We go the extra mile because, in the long run, it results in the best outcome for everyone.
5.0
7 months ago This company is the real deal. �So refreshing to find such excellent customer service, attention to detail and professional installation. �They came when they were scheduled. �The team was done installing 4 rooms of quality flooring and baseboards in 4 hours!!! �AND $1,000 cheaper than the company that advertises a "sale" on T.V. half off labor and materials. �So helpful and the final result is perfect!! �We're very pleased to recommend them to anyone.
7 months ago Business Owner Thanks for your recommendation, Barb! It sure sounds like you received the kind of customer experience we work so hard to deliver, and you saved money to boot. It's a win for both of us!
5.0
7 months ago I was recommended flooring 101 by a friend. Then I was recommended Roman and flooring 101. I got ahold of Roman and he is very good. �We had a long process with a re-model, removal and installation of 3 different types of flooring. Every time I called for a question, Roman was right there with a solution. Flooring 101 had guys come out to fix little issue we had, very good service. Then 2 years later, we had an issue with the warranty of the floor. �Flooring 101 and Roman were right there, and they really made the floor right. �I had way more interaction with flooring 101 than I thought; and I each step of the way, they were right on it. �Thanks to Roman and flooring 101.
7 months ago Business Owner You're very welcome, Rachel! It's great to learn you received good customer service throughout your entire project, even when things didn't quite go the way we would want them. What's most important to us is getting you the floor you want. I'll pass along your comments to Roman. And thanks for writing!
5.0
9 months ago 4
9 months ago Business Owner "I wasn't going to write this review the first time you requested but I have rethought that decision. I was very pleased with all my purchases and installations and my salespersons in the last 2 to 3 years. Our floor is beautiful as is our carpet. We probably spent $12,000 plus at your store. Why am I displeased? I recommended you to a friend who had a simple request. It didn't require any of your time or effort on your part, just a honest and simple answer. Because he had not purchased his carpet, years ago, at your store, your rep wouldn't give him the time of day and was rude about it. For that, you will not see my business again. Again, my answer to the first question below does not reflect on my salesperson but on the person to whom my friend spoke to."
5.0
9 months ago 5
9 months ago Business Owner I had a very positive experience with saul the price and quality of flooring 101 cannot be matched in the Oxnard area
5.0
10 months ago We almost wore out welcome with 4 repeat visits to discuss options. They sent out Rep to measure, then ordered laminate flooring we selected and installed a week later. We are so pleased with final look. Amazing attention to detail. Roman took such good care of us.
10 months ago Business Owner Jeffery, thank you for sharing your 5-star review of Flooring 101! Just know you can never wear out your welcome and we are happy to help anytime. We hope you enjoy your laminate flooring for a long time to come. Feel free to come back to Flooring 101 anytime with any questions or future projects!
5.0
12 months ago Fantastic! Great service every step of the way! Fast and professional, and friendly as well. This company was a pleasure to work with, and their prices were unbeatable. My wife and I were so impressed. Thanks Flooring 101.
11 months ago Business Owner Max, thank you for sharing your 5-star review of Flooring 101! We are happy to read we met your expectations for speed, quality, and price. We hope you will come back to Flooring 101 for any future flooring projects you may have. Thank you again for your review!
5.0
last year 06/15/15 Wonderful Company from Salesman to Installers. Great Service. The Installers were very polite and helpful. The workmanship was outstanding. They did a perfect job. I highly recommend Flooring 101. We had our whole house done with Laminate flooring. They took careful care to make sure every inch was perfect, even in the closets!. They arrived on time and finished whole house in less than 2 days. Clean up was done. Very Happy with Installers!
5.0
last year We are SO happy with Flooring 101! �We shopped around for several weeks for the floors we wanted and couldn't find anything that we could afford without compromising on the integrity of the product. We stopped by Flooring 101 and met Roman. �He was very helpful in showing us various flooring products. �We were delighted to find THE perfect wide plank, 5/8 inch rustic flooring by Naturally Aged. �Tony and his team worked very hard to demo and install the floors in just 2 days! �(Approximately 1500 sq ft including stairs). �They were on time, hardworking and perfectionists in their trade. �Thanks to everyone at Flooring 101 and Tony and his team! �We love it!!
11 months ago Business Owner Donna, we thank you taking the time to share your 5-star review of Flooring 101! It is great to see that Roman, Tony, and his team were able to get you the results you wanted! We appreciate your insight, and we hope you will come back to Flooring 101 if you ever have more flooring projects!
5.0
last year Had an excellent experience here just got carpet the whole experience was pleasant and easy, my carpet installer Hector was extremely professional and did a quick and flawless job highly recommend this place!
11 months ago Business Owner Keely, we thank you for sharing your 5-star review of Flooring 101! We are happy to see that you had a positive experience with Hector and your carpet install. We hope that Flooring 101 can help you with any future flooring projects, and thank you again for your review!
5.0
last year "Amazing customer service! Mike was so incredible to work with! We traveled from Orange County to get our flooring because it was great quality, amazing prices, and great people to work with. We would recommend this place to our friends and family. Thank you so much Flooring 101 for making our floor purchase a wonderful experience!"
5.0
last year It's easy to give a great review when everything goes right. �It means more when there was a problem. �We ordered a new wood floor and carpeting from Flooring 101 through Costco. �We chose the wood from a sample. �When 35 boxes of wood were delivered for the install, it really wasn't right for the house. �Harry Harmandjian jumped right in to save the day. �Their only concern was that we be happy when the job was done. �They took back what we didn't like, and expedited delivery of a replacement. �They were able to get over this bump in the road while only delaying the install by a few days. �Superb customer service and genuine concern for their customers. �Like their motto says, It's all about the customer. Kudos to Costco as well - I've found that you can't go wrong using their providers, and Flooring 101 upholds that reputation.
11 months ago Business Owner Stephen, we thank you for taking the time to share your 5-star review of Flooring 101! We are glad Harry was able to provide you with support you needed. Our goal is to get the job done right, not just get the job over with. We hope you will return to Flooring 101 with any future flooring projects. Again, we thank you for taking the time to write this very insightful review.
1.0
last year HORRIBLE, HORRIBLE, HORRIBLE! �What was to be done in one day has now dragged on for weeks. �My house has been turned upside down and become a filthy mess. �They don't show up when they say they will, don't do what they say they would do, and have a plethora of excuses that it's everyone else's fault but their own. �The project is maybe half done. �I have more promises from them, (fourth completion date). �I'm doubtful, based on past performances, that they will live up to their word, again. �I could mention names and numerous specific breaches of contract, but that would take to long. �If you're looking for frustration, incompetence, disappointment, etc., this place is for you. �Lastly, if you're looking for a call back, don't hold your breath. �They must be to busy doing I don't know what to respond. �Good luck!
5.0
last year We used Flooring 101 to install laminate and carpet in our new house recently. Not only did they give us the best price around but the customer service was the best around as well. We worked with Saul who was very patient with us even after we changed our mind on the laminate color we picked. They worked with us to get the floor installed before we moved in and even got the floor installed for us on a Saturday. The floor and baseboards look amazing and went in in one day. I can't say enough good things about the floor and carpet or my experience with flooring 101! I will use them again in the future! My floors look amazing too!
5.0
2 years ago I have used the Oxnard location of Flooring 101 for several years, and have recommended to friends. �It's always nice when your friends are delighted with your recommendations. Saul is 'the man' there. �I have worked with him on two different flooring projects. �He is very knowledgeable and helpful; he has steered my decisions in the past and I have thanked him every day for one of his recommendations. �He could've made more $$ by selling me a more expensive product, but his suggestion was perfect. Their installers are very dedicated and got a crazy job done for us on Thanksgiving Day so we could meet our deadline. �I would give them 10-stars if I could.
2.0
2 years ago Ian, the general �manager, came to our home to try to �resolve our issues. �We were not abandoned, however, the loose laminate remains �a problem. �We will wait and see if the floor "settles down" as we anticipate. �Hopefully, we will love our floor as we did in February!
5.0
2 years ago Recently had flooring installed at our place and the works is hands down amazing! The detail on the trim was more than I expected. From the start we had Jereme helped us and walked us thru everything. He was quick to respond back to calls and text and made sure we were 100% satisfied with our install and floors. He also came over to make sure everyrhing lookes good. Customer satisfaction to the fullest. Looking for floors, go ask for Jereme.
5.0
2 years ago We just had our home carpeted with Flooring 101 through Costco. James came to my home with several samples and helped us make the perfect choice. The removal and installation was done in one day and is beautiful. So pleased with our experience.
5.0
3 years ago Fantastic Experience! We worked with Harry from the Oxnard store. I commend them on sticking to schedule even with a few unexpected interruptions (heavy rain, 9x9 asbestos tiles under our carpet). We pulled off a whole-house re-floor which removed our carpet and installed hardwood throughout. All of this early December. Harry pulled through and kept the proposed schedule which allowed us to enjoy Christmas with our new floor. I highly recommend the Oxnard Flooring 101
1.0
3 years ago I called last week to make an appointment for today at 3:00pm, as I was told this was the latest they can come out and give me a quote. I took a couple hours off of work to meet them. They never showed up, or called. I called them at 4pm and was told I made an appointment for 4:30pm. Not the case, as I was told 3pm was the latest. After being told the estimator was at a call and would be on his way to my house next, I gave them the benefit of the doubt. They never showed up or called me. I'll be taking my business somewhere else.
5.0
3 years ago We had wooden floors installed throughout the house and were extremely satisfied with the results. The installation crew were very efficient and did a high quality job. The work crew took every precaution to avoid any damage to newly painted walls. I have recommended this company to other people and friends. We used this company, over other four others, mainly by the great recommendation from a friend who used their services on two homes.
5.0
3 years ago Just had new hardwood installed, and we are thrilled with the results! � Jose S., his brother, and the others (don't know the names) did a beautiful job. They came on time, cut the wood to fit perfectly, made sure we were happy with it, and cleaned up when finished. We would definitely recommend 101 Flooring.
5.0
4 years ago Great place very busy used shop at home James showed us just what we wanted. He also knew what he was talking about. Thanks JMc
5.0
4 years ago We were referred to Flooring 101 by Costco. We had obtained a quote from another flooring company, but Flooring 101 gave us the best price. Moreover, we knew Costco backed them. We received wonderful service from Harry, our consultant. He gave us good advice, he ordered larger samples for us to help us decide on the color and generally did everything to insure a good outcome. The installers were great as well. They arrived on time, had us check the carpet before installing it, and did an excellent job matching the seams on our patterned carpet. The seams are nearly invisible (if we didn't know where they were we wouldn't have found them). We were so pleased with our experience and the final outcome that we invited Harry back to see how it turned out.
5.0
5 years ago My family & I have used the Oxnard location for years. Great friendly service, ask for Roman. He went out of his way to find the exact style of floor I wanted. His patience and expertise is greatly appreciated!
5.0
5 years ago Good selection and great pricing I'm a pretty picky shopper and I changed my mind a couple times but they were very patient with me. �I did the laminate flooring for my business a few years ago and it's holding up well and I just did flooring in my home and I was impressed with the quality of workmanship and efficiency of the installers. Thank you Tony and Jimmy!
4.0
5 years ago Prices are great and good in stock selection. I always speak to Saul or jimmy who both get me best deals possible.
2.0
5 years ago These people lag..... Everytime I come in here I wait a half hour to be helped..... Most big brand stores can give it to you cheaper. Try HD Supply on Johnson Dr

October 1 - November 11, 2017
24 Months Financing**