RICE'S CAPITOL CARPET

4.7
|
41 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Rice Capitol Carpet 1313 W Veterans Pkwy, Marshfield, WI 54449-1703 715-384-4554 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
41 Reviews

Reviews


5.0
3 weeks ago Rice’s provided us with amazing customer service, great installation, even care after the sale. We had furniture delivered one day after our carpet was installed and the movers got grease on the brand new carpet. Kerry helped us find a cleaner that took care of the stain and was incredibly helpful. We will definitely use Rice’s for any of our future flooring needs.
5.0
last month Outstanding service and selection. I can't say enough about the staff and their willingness to help, especially someone who is decorating challenged. Rebecca and Keri walked me through each room and they even were able to help us when we ran out of paint after hours. Even after our project was done they called to see if we liked everything and made sure we were happy. I am so thankful for their help!
last month Kara, thank you for taking the time to review our families business. It is refreshing to have great customers like yourself and Bob to work with. Very glad to hear that that our team helped bring your flooring and paint project together. We strive for happy customers and are thankful for the support. The Rice's Team
4.0
last month This customer did not leave a comment.
5.0
2 months ago This customer did not leave a comment.
1.0
3 months ago Rude! The owner, Brad, was extremely rude and unprofessional. Cheryl was very nice, but my husband and I were very turned off by Brad's behavior. The flooring cost more than it was supposed to and installation took extra time than originally proposed. Extremely disappointed and will be going elsewhere for future projects. Do not recommend!
3 months ago Anna S., the feed back is priceless to our small business, this team can not improve unless our customers call us out on our mistakes. Our team searched most of the morning to locate a sale of carpet to an "Anna S." and was not able to locate a sale. Please let us know if this sale was under a different name or contractor or if you have a sale number so we can pull voice recordings/emails and discuss with our sales team the opportunities you are bringing to our attention. Just call the store 715-384-4554 or my personal cell phone 24/7 @ 715-305-0858. We will get to the bottom of why our team can not locate a sale to an ANNA S. Our customers and reviews we take very seriously and can not afford to lose customers in this small market. check out our google reviews and Please reach out at your earliest convenience. -Regards Brad L. Lenz Husband.Father.CEO
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Rice's has excellent customer service and quality products! I went to the store and had help picking out flooring for my new home. Their entire design team was very knowledgeable and helpful. The flooring was installed by experts as soon as it came in and it looks amazing in my home! I highly recommend Rice's Capitol Carpet! They are locally owned and you won't be disappointed.
3 months ago Kristin, Thank you so much for your review, kind words and letting our team partner with you on your project. We truly enjoyed working with you on every step of your project and thank you for trusting in our team! We look forward to helping you with any future projects you may have. -Brad, Kerry & The Entire RCC Team
5.0
3 months ago Rice’s has excellent customer service and quality products! I went to the store and had help picking out new flooring. All of their design team was very knowledgeable and helpful. The flooring was put in by experts as soon as it came in and it looks amazing in my new home! I highly recommend Rice’s! They are locally owned and you won’t be disappointed!!
5.0
4 months ago I loved working with Rice’s. I am not in any way good at picking colors, flooring, and tile. Rebecca was fantastic, she was patient, listened, interested in my ideas and she gave me so much to work with and helped me fall in love with my house again. Rice’s helped us on a weekend when we needed more paint, they took my calls with questions and worked with our contractor. The quality of the paint, flooring, tile and all of the staff knowledge was way beyond my expectations. Even when the project was done, they were still more then willing to help, suggest and most of all stand and look at pictures of our new Kitchen and bathrooms. Thank you for outstanding customer service and for helping Bob and I with a project that was such a stress before and feels like it was such a breeze with Rice’s and all the staffs help!!!
5.0
5 months ago Great location selection & state of the art showroom! Friendly staff, excellent professional service!
5.0
6 months ago This customer did not leave a comment.
6 months ago Rachel, Thank you so much for your feedback. We truly appreciate your continued support and look forward to working with you and your family for any future projects. Thank You! -Brad, Kerry & The Entire Rice’s Team
3.0
8 months ago Local ownership
8 months ago Thank you so much Mike for your review. We are always looking to better our store and team so if you have any feedback for us or if there's anything we can help with please let us know. Feel free to contact our store at any time and we'd gladly talk through what you'd like to see our team do differently to receive a 5 star rating from you. Thank you again! Brad & the Rice's Team (715) 384-4554
5.0
11 months ago Fast and friendly know what they are doing
11 months ago Mark — Thank you so much for trusting in our team and allowing us to work with you on your project! We love the finished results! Thank you for your kind words and we hope to work with you again for any future projects. Thank you! -The Rice’s Team
5.0
12 months ago I am so glad I chose to go to Rice's Capitol Carpet to pick out the carpet for my home. All of the people there are super easy and fun to work with. They make sure you are getting exactly what you want and they have very reasonable prices. I got brand new carpet for my entire home and couldn't be happier with the way it turned out, along with the price I paid. I definitely recommend Rice's for any of your flooring needs.
5.0
12 months ago Extremely satisfied with not only our floors, but the customer service was fantastic! Will continue to utilize Rice's in the future!
9 months ago Thank you so much Monica for trusting in our team and letting us help with your project! We are so happy to hear you are extremely satisfied. We truly appreciate your support and look forward to helping with all your future projects! Thank you!
5.0
last year do great work show up on time nice people very helpful showroom clean would use them above anyone else
9 months ago Thank you so much Jacque!! We’re very glad to here we’re your top choice!! Our team truly appreciates your support!
5.0
last year Awesome experience, would recommend any day
9 months ago Thank you so much for visiting our store and trusting in our team!! The Lenz’s & the RCC Team
5.0
last year Great store for flooring and more.
last year Josh -- Thank you for trusting in our team and store! We are all very happy to be here for you and all your flooring (and paint) needs! Thank you, The Rice's Team
5.0
last year This customer did not leave a comment.
5.0
last year Rice's has REALLY great flooring!! The sales rep's were so wonderful and helped with all questions. Everyone was cheerful and made this place a great place to buy all your different types of flooring. Will definitely choose my next flooring there!! Thank you Cheryl Larsen who was our Interior Consultant.
5.0
last year these people are terrific. Brad is very knowledgeable not only about the products but the vendors/suppliers as well, i would ONLY go here.... no where else. as far as the quality, we have both big box discount carpet and Rice Capitol Carpet... the Rice Capitol Carpet is holding up AWESOME while the retail store carpet is not so great,... dont skimp on carpet, go to a professional---- like Rice's --these guys are great, Engineered Specialties, LLC auburndale WI
5.0
last year Your company goes above and beyond the call of duty. Thank you for matching some very old paint. Our walls that needed to be touched up, look new again.
4.0
last year This customer did not leave a comment.
5.0
last year Hannah was so helpful! She knew exactly what I was looking for and provided excellent suggestions. Great customer service.
last year Lisa, Thank you for the kind words. Hannah is truly a team player and an asset to our business. Glad to hear you had a great experience! -Brad and Team
5.0
last year This customer did not leave a comment.
5.0
last year Excellent! Staff were extremely knowledgeable and wonderful customer service!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We have been customers for many years and they never fail us. Recently a heated tile floor which had not been working well since instillation was repaired by them and is now working very well. They are all very professional and their customer service is exemplary. A special thank you to Brad, who never gave up on the job even after it seemed like nothing would work. As usual, a job well done. Tom and Rosie Frank
3 years ago Tom and Rosie, We appreciate your support throughout all the years. Although this was one of the most difficult claim processes that we have battled through, we appreciate your patience with us. Think of us when your toes are warm this winter. Thank you Brad
5.0
4 years ago I always enjoy going to Rices, they have extremely professional staff. Any flooring needs /questions if they can't meet them nobody will. Thanks for all the help and services you provide at Rices
4 years ago Dave, we sincerely appreciate your business, and we're grateful for the trust you've placed in us. We look forward to working with you on future projects. Thank you, Team Rice's
5.0
4 years ago Excellent service and a very professional team! So many different quality flooring options to pick from. I wouldn't even think of going anywhere else.
4 years ago We appreciate your business and look forward to serving you in the future.
1.0
4 years ago Brad Yes my husband did aprove the additional days, because he was assured that there would be no additional charges. We did have cameras in our home, and I have to say your employees where not very motivated to get the job done on time. So your way over due half apologize a bit of a slap in the face. I thank you for the offer Brad. But we have since had to replace the floor as a condition of selling that home last year
3 months ago Valerie, Thank you for the feedback. I have reviewed the original proposals and reviewed the voice recordings. You are 100% correct that the 2 day job turned into a 4 day job. This designer who sold this material should have done a better job of checking the floor for flatness. This designer is no longer employed here partially due to issues like this one. However I did find calls to your husband who approved the prep work that added two extra days labor. This project was sold in 2015. The good news we are under new ownership with a stronger, better true team and we will replace your floor with a brand new WPC. The WPC's have improved and are now a 4 sided lock and not a "drop lock". Just call 715-384-4554 or stop in an pick out your replacement WPC. The RCC team and new owners are here to make this right for you.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago Two thumbs up Your one stop shop for all your flooring needs.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago We always go here for all of our flooring needs. Customer service has always been amazing. ..above and beyond. We also couldn't be happier with all of the instalation on all of our projects(vinyl, tile, and carpet)! Highly recommend.
5 years ago Thank you for all your business and great word of mouth advertising for our team! -Brad
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago I needed replacement ceramic tiles and located them via Brad at Rice's Capitol Carpet. He provided excellent service and mailed the tiles to Missouri. I'm extremely happy with the tiles and the service I received.
5 years ago Lani, I so glad I was able to help you find the tile you were looking for. Thank you for your business! -Best Regards Brad