WEBB CARPET

4.6
|
44 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Webb Carpet Company 2825 Raeford Rd, Fayetteville, NC 28303-5437 910-485-5865 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
44 Reviews

Reviews


3.0
3 weeks ago Consistently late. Waited over an hour for measure. Now waiting 1.5 hrs for install, still not here. Nice folk, seems like a good place but geez they sure can’t show up on time. Update: they arrived and are doing excellent quick work. Edgar the installer is very professional and did excellent work. Still need to improve scheduling as I had wasted a lot of time. Would probably give 5 stars if it weren’t for time.
5.0
last month I had a 5 star experience with Webb Carpet and my salesman, Will S. delivered! He was patient and helpful in picking out the right product for my room. I had a short window to work in and he made sure the floor was put down on time and the quality of the installers was fantastic. They stand behind their work and I highly recommend them for any of your flooring needs.
5.0
2 months ago From my first encounter with the staff at Webb Carpet to the persons that installed my flooring I was completely impressed!! Will S. was great with assisting me in getting the perfect carpet and vinyl flooring for my home. He was extremely helpful and patient with me in making my flooring decisions. And he was always pleasant and professional. Edgar and another worker installed my flooring and did a fantastic job. They were both professional, polite and worked very hard with completing my installation. There are other workers I encountered at Webb Carpet on Raeford Rd. and they have all been nice and welcoming every time I came through the door. I wish I had their names too...Everyone at Webb Carpet was outstanding and I’ll definitely continue to use their services for all my future flooring!
5.0
3 months ago I just replaced the carpet in 3 bedrooms, a bonus room and the stairs with beautiful Shaw carpeting. I love it! Larry was great in helping me find the perfect carpet for my home. Edgar and his crew spent the day removing the old carpet and installing the new. They were such nice guys, wonderful attitudes and hard workers! I couldn’t be more pleased. They did a great job and were so careful with my furniture and baseboards. Left everything cleaned up and furniture placed to my liking. Worth every dime!
5.0
4 months ago Will never go anywhere else! Larry and the guys at Webb carpet made this whole experience wonderful. I bought an older house that I decided to remodel. Had them come out and measure and I ended up not being able to have it done for a few months because of other issues with the house. When I approached them again they were just as helpful as ever. It now looks like a whole new house. The floors look absolutely amazing, work was done very cleanly, and everything was done in just a few days including ripping out the old, nasty carpet. Will go back again for my other rooms and will recommend to everyone!
5.0
4 months ago Will never go anywhere else! Larry and the guys at Webb carpet made this whole experience wonderful. I bought an older house that I decided to remodel. Had them come out and measure and I ended up not being able to have it done for a few months because of other issues with the house. When I approached them again they were just as helpful as ever. It now looks like a whole new house. The floors look absolutely amazing, work was done very cleanly, and everything was done in just a few days including ripping out the old, nasty carpet. Will go back again for my other rooms and will recommend to everyone!
5.0
6 months ago Suzanne was wonderful. She is very personable and professional. I appreciated her insights regarding the flooring products we were considering for our home. I also appreciated she worked within our budget to help find quality and affordable products. The installation team was prompt, efficient and did great work on our home. I would recommend her, and Webb Carpet to those looking for any type of flooring for their home or business.
5.0
7 months ago Webb Carpet is a great company to work with. The sales people are knowledgeable and honest. They explained to me the different levels of carpet and padding up front and what the different price ranges were so that I could stay within my budget. If they didn’t have something in stock, they told me exactly when they could have it in to be installed. If you are looking for a local company that is honest and will stand behind their product and work, then Webb Carpet is the place to go.
1.0
12 months ago Spoke with Patty about getting carpet installed in two of my back bedrooms. Once I go into the office, I had only a few options to choose from or else they would have to order it. Most the options seemed very low quality. Once I did find a feel and quality I wanted, I only had two options of colors a grey and a tan color. Could not pick out shades unless I was willing to wait for it to be ordered. For two bedrooms (in my opinion average size rooms) my total was coming up to $1,827.38. The quality of the carpet was just average in my opinion. I was not shown the padding or even asked to pick it out. We decided to go with another carpet company and was able to pick our padding out, and had many options to choose from as far as color and feel so we didn't have to wait for anything to be ordered. We got a great quality carpet with great padding for well under the $1,827.38. Also, This was not a budgeting issue. I still spent around $1500 in my carpet with Installation using another company. But the other company (like stated above) had many IN STOCK options and informed me better. Using another company I was sat down and explained the different padding (customer service is EVERYTHING). I picked the most expensive padding available since it can effect the life of your carpet. It also has a moisture barrier. (Once again I had choices though) Mohawk carpet is well known and respected brand. I choose that. I have a child so the carpet was soft but durable (I got to choose a shade, once again choices).
11 months ago As an owner I take these reviews seriously and expect only the best store experience for my customers. In reviewing your quote, I found that you had chosen the best and highest quality carpet we have in our stocking selection. Unlike many stores, we have carpet in stock that is above normal stock performance standards. The carpet quoted was a 58 once Endurance High-Performance fiber with a LifeGuard Blue spill proof backing. This is no standard carpet and is not in stock anywhere else in our city. This quote was not supplied for a customer that had asked my company to be within a budget. If that was a part of the conversation we would been able to provide you with our other stock options which indeed would have been comparable to what I suspect you settled with in price elsewhere. I encourage our customers to identify their true needs of budget and price when dealing with our sales associates. This allows them to better understand how to answer customer needs while also not compromising on quality. Webb Carpet is absolutely able to compete in price with our competition and this was not an apples to apples comparison you have written your review on. I understand your confusion between prices based on your review and understanding. Thank you for identifying your concern to us and others reading this response can go to https://shawfloors.com/flooring/carpet/bellera to read more about our level 3 in stock carpet which Webb Carpet also commits to providing the Shaw Worry Free warranty to any of our customers making this selection.
5.0
last year What a great experience! My carpet is beautiful and the salesman, Will, was very knowledgeable and personable. The installation team of Edgar and his helper were very nice and did a fantastic job. The were very fast and did a great job cleaning up afterwards. I recommend Webb Carpet to anyone who needs flooring.
5.0
last year Our family has been doing business with Web Carpet for years. We have always been extremely satisfied with our flooring. We just had some LVT installed and we love it! Will our salesman was very knowledgeable and answered all our questions. The installers that came out did an excellent job. Very satisfied customer. Looking forward to having the rest of the downstairs completed.
last year Awesome, Lorrie! Thank you for sharing your experience with us and leaving such a kind review! We're happy to have you as one of our loyal customers!
5.0
last year Do they allow american express for payment?
5.0
last year Had a great experience with Webb working with Will. He helped me find a cost effective solution for my office space that also worked with my vision. He gave me lots of options, got me on the schedule quickly, and install went great. Everything went according to the time frame he gave me and I had absolutely no problems. I will most definitely use Webb (and Will) the next time I need flooring!
last year Great to hear, Lacy! Thank you for the kind review! Looking forward to working with you again in the future!
5.0
last year Amie provided phenomenal assistance with our whole house carpet installation. Despite our tight time constraints, she was able to have Kevin measure our floors, help us with choosing a carpet, and schedule the installers before the movers delivered our household goods. The installers Edgar and Rene were detail oriented, professional, and efficient. We have a large, exposed staircase, and they were able to install the stair carpeting with clean, defined, and uniform edges. I am impressed with their craftsmanship. Our whole experience with Webb Carpet was definitely pleasant. Every person I interacted with at Webb Carpet was courteous and friendly. I highly recommend them to others.
last year Lorra-Lee, we are so happy that you had such an amazing experience with our staff and installers. We do our best to make sure we have the right people taking care of our customers. Please let us know if there is anything more we can do for you in the future of your flooring needs! Thank you.
1.0
last year When we built our house in 1992, Webb Carpet installed all of our flooring. When I decided to update my home this past year, flooring was at the top of my list. It never occurred to me to go anywhere other than Webb Carpet. Suzanne was an impressive sales associate. She came to my home with samples in hand, measured, and gave me straight forward advice. When it came to installation, she assigned Edgar and Reneʹ for my installation. Suzanne knew exactly what she was doing. Edgar and Reneʹ where nothing short of professional and courteous. They asked for my input and freely offered assistance. The installation was perfect.
5.0
last year Im absolutely thrilled with my new carpet I had paid last week. The customer service is a breath of fresh air . Suzanne was so professional and helpful. The guys that came were so pleasant, skilled, courteous, neat and did not waste time. They were always concerned along the way if they could do anything else to help. I loved this experience. They quality of carpet is exactly what I was looking for and will be returning to get laminate for rest of house.
5.0
last year First I want to thank Will for taking the time to help us understand the pros and cons of the different floors we were looking at, the ins and outs of how Webb Carpet and the floor vendors would take care of us if any problems arose, and his ability to help in our final selection. Secondly, I want to thank Edgar and his partner who actually did the install of the flooring in our home. The install was done quickly, efficiently and looks amazing. Edgar was extremely helpful and knowledgeable and he will be the one we choose to install the flooring for our next project. A great overall experience from start to finish. Thank you Webb Carpet.
3.0
last year Good customer service. Just a bit expensive.
5.0
last year Everyone at Webb, from the people in the store to the installers, were great to work with. Very helpful when it came to picking out the right flooring for what we needed and the installers did a great job! Highly recommend.
5.0
last year I first want to thank Suzanne, she definitely knows what she is doing, Suzanne was available during the whole process and was able to answer all my questions. I next want to thank Eager and his crew, nothing but totally professional. You could see by the way they worked they took pride in their work. Great experience, I would also like to thank my Brother-in-law for recommending Webbs, they also did an outstanding job for him.
5.0
last year Will was a great help in searching for the correct flooring for my rental property. He explained all the differences in the types of flooring that is out there in the world. In the end we came to a great choice and I couldn't be happier with the knowledge, installation and service i received. Thanks guys.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Thank you Will and Webb Carpet. And a very special thank you to Edgar and his installation crew for the wonderful job they did.
last year We are so glad that you had a great experience! We do our best to hire the most knowledgeable staff and install crews who have a passion for what they do and a certain level of care with the products we carry. Please let us know if there's anything more we can do for you!
5.0
2 years ago This customer did not leave a comment.
2.0
3 years ago I was referred to them by my realtor. The individual helping me did not return my phone calls and after, there was a crack in The grout line and the tile tile is seperated from the grout. Still waiting to hear back from the company. When I did the rooms upstairs, I went with someone else.
5.0
3 years ago We faced a nightmare situation- closing on a Wednesday and needing the carpet installed before that weekend. This all comes to us on that Monday afternoon, no less! Suzanne was able to come right over to measure the rooms and brought every sample she thought we would like in carpet that would be able to be delivered in time. The installation guys were quick and professional with no mess left over. I just can't say enough about how great Webb has been with our entire situation!!! We will be using them to carpet the rest of the house in the spring.
5.0
3 years ago My entire experience with Webb Carpet was an enjoyable process from beginning to end. The staff is super helpful and professional. They explained their products well and were very knowledgeable The people who installed my kitchen floor did a fantastic job. There is not one noticeable seam I strongly recommend this business and will continue to purchase all of my floors through them. Laura Barry
5.0
3 years ago Will is our guy simply due to the fact that he's passionate about making sure that you are satisfied with the product installed in your home. His Demo & Installation Team is Top Notch. Extremely Satisfied Customer.
3 years ago At Webb Carpet, we strive to hire the most qualified and knowledgeable sales staff and installers. We are so happy to hear that you love your new floors and had a wonderful experience!
last year WILL IS THE BEST SALESPERSON I EVER SEEN IN MY LIFETIME .
5.0
3 years ago We have used Webb Carpet for several jobs within our house. They have installed carpet and hardwood laminate upstairs, new carpet downstairs, and installed tile and shower tile in the bathroom. EXCELLENT service with fantastic customer support. We would not use anyone else. Thank you for your support!
3 years ago We are so happy to hear about your experience with our sales staff and installers. We do our best to hire the most qualified and knowledgeable people. Please let us know if there is anything more we can do for you!
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Great service I had them on last Thursday they did a great job. The sales rep which was Will Simmons was very good I would use this company again.
5.0
4 years ago I just want to say this company and its staff are very professional, friendly, and knowledgeable about their products. The installers, Edgar and Rene, are some of the hardest working men I have ever come across. They did an amazing job on both my carpet and hardwood installation. Would highly recommend them to everyone. Thanks for the great work.
5.0
4 years ago Love Webb Carpet Company "I am sooo happy with my new carpet and tile! From the office staff to the expertise of Will Simmons and my installers, I could not ask for better service. It just felt like family from the beginning! Thanks to all of you!"
5.0
4 years ago Just had carpet and hardwood installed by Webb. I called them a few weeks ago for a price on a particular hardwood. They sent someone the next morning and gave me a quote for everything I was wanting the same day. They suggested something different and actually less expensive for the stairs, which made me feel like they truly wanted me to be a happy customer rather than sell me what they could. Their store had a great selection to choose from! Took less than a week for the flooring to arrive and the install was scheduled right away. Installation was quick and very professional. My floors look amazing!!! The hardwoods they installed look even better than the ones that were already in the house from the builder. Will definitely use them in the future when I replace more flooring.
5.0
4 years ago Awesome work! Webb Carpet did a fantastic job with the new carpet in our office. Outstanding service and high quality flooring!
5.0
4 years ago Superb service! "The service that I received from Webb Carpet is second to none, their expertise in any area of flooring is something that I respect and love. As an interior designer I know what looks good, I don't always know what would be conducive for every area and this is where I appreciate them the most. Low prices, good service that's what works for me!"
5.0
4 years ago Impressive work by the installers. "I had Webb Carpet do the floor in my large kitchen about 20 years ago. This was the first time I have used them on a large project. I was really impressed with the three installers. They arrived on time and worked straight through until it was time to leave. The first day they stayed until 7:00 PM. In addition to being prompt they were wearing clean work clothes. They did not have music on. I never saw a cell phone out. They did not smoke or use crude language. They were careful with my furniture as they moved it out of their way. Edgar explained everything that he was doing. My house was built in 1930 with an addition in 1976. Because of some settling of the addition over time the floor of the addition was about 1/4"" lower than the original floor. Because of this more prep work was needed. The salesman called me and explained why they needed to order more plywood so I would not be surprised when the cost was more than the estimate. Edgar explained what he was doing as he leveled the floor. I will do business with Webb Carpet for any more flooring needs I have."
5.0
5 years ago Great Prices and Great Service Shopped several places and found Webb was the place for us! The staff were very helpful and the prices were reasonable. They provided us with a nice warranty packet with our purchase and installation was smooth. Everyone was very professional. Thank you Webb..
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.