CARPETLAND USA FLOORING CENTER

4.6
|
352 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpetland USA Flooring Center 208 W Silver Spring Dr, Glendale, WI 53217-5043 414-332-7070 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
352 Reviews

Reviews


5.0
4 days ago Jake was fantastic. We couldn't have pulled this off without his input and assistance. I am go glad we had you folks do the proper measurements beforehand. We only ended up with one small extra piece! Perfect!
5.0
4 days ago Lisa did and excellent job. She found the perfect carpet for our new home at the right price for our budget. We couldn’t be happier with our experience at Carpetland in Racine and with our contact there Lisa! Thank you!
5.0
4 days ago The crew that installed our carpeting did a great job. They covered a large are in a short period of time.
5.0
5 days ago I had a fabulous experience at Carpetland! I just needed a small piece for a closet and Jared gave me one of the samples for free! I've been thinking of having hardwood installed and I think that I'll go with Carpetland :)
5.0
6 days ago Good customer service, carpet selection/quality and installation.
5.0
6 days ago The staff was extremely helpful and timely from start to finish. They assisted with carpet selection and the installation went very well. They kept me well informed.
5.0
last week We are very happy with our carpet! We would definitely work with Carpetland again!!!
5.0
last week We had a very good sales person who helped us a lot. I would and still recommend going there. Prices were right on for what we wanted to pay.
5.0
last week Jeff was wonderful.
5.0
last week with the situations you had to go through to help m, i say you did a real nice job. Thanks you!!
5.0
last week Our salesman Scott was very knowledgeable and helpful throughout the process. The installers did a great job and were easy to interact with.
5.0
last week Shopping for new carpeting, a daunting task! When we walked into carpet land, we were greeted by Lisa Lewis. There was no pressure, no sales pitch, just a pleasant and personable lady ready to help. I proceeded to tell Lisa about my current carpeting. I knew i wanted to stay with a similar color, have something “big dog” friendly and i wanted that soft plush feel when walking in socked feet. With this limited information Lisa asked questions to figure out my style, my actual needs and the type of carpeting that would best suit those needs. After listening to her we felt educated on what different types of carpeting are made of, the different grades and price levels and how the padding affects not only the feel but the longevity of the carpeting itself. We left that night with a few carpet samples while Lisa promised to scour the whole store for additional samples. (And she did ) She also scheduled a no obligation measure of my house. I actually felt comfortable with the process i had initially dreaded. I cannot give higher praise to Lisa and the entire staff that i had contact with through carpetland. Lisa went above and beyond to get us the carpeting we ultimately chose and was able to stay within budget. The installers were on time, professional and conscientious. They were very detail orientated and the carpeting looked absolutely gorgeous!!! The install included 3 bedrooms, a large family room, hallway and several closets. There was also a lot of furniture to be moved. We couldn’t have been more pleased with the carpet or our decision to work with carpetland. I will definitely be a return customer and recommend them to anyone with flooring needs! Thank you K fischer
last week Kristine F. – Wow, what a great review! Your feedback makes Lisa and our entire team proud of what we do. Carpetland is thrilled to hear your experience was a smooth and pleasant one. We appreciate your kind words and look forward to helping you with your future flooring projects. Thank you for a wonderful 5-star review!
last week Your entirely welcome. It seems that the service industry has gone down hill across the board. I have had a lot of negative experiences. Ex: You schedule an appointment and no body shows up. You leave a message and no one calls back. They promise one thing and always under deliver. It’s as if your asking them to do something for free or they have so much business that yours isn’t important to them. That is why i cant say enough about my experience at carpetland. From the moment i met lisa lewis at the store to the last piece of carpet installed i was totally impressed. I received a quality product at a fair price and si-ed (sp) and his team did the perfect install. Now that is a great group of men/installers! My carpeting looks fantastic and I got that “plush feel when walked on in socked feet” that i was after. I couldn’t be happier or more satisfied. Thank you again, K fischer
5.0
2 weeks ago Sales person was very helpful and installers were fast and did quality work.
last week Kevin W. - Carpetland is elated to hear Scott was able to help you and that your installation was a success. We appreciate your feedback. Thank you!
5.0
3 weeks ago Overall excellent experience with everyone I dealt with (sales rep as well as installers) and so far I love my carpet. Thank you!
2 weeks ago Jackie B. – Carpetland is thrilled to hear your experience was a smooth and memorable one. Thank you for taking the time to review how we are doing!
5.0
3 weeks ago We stopped by the Pewaukee location to get quotes for our first floor. We where meet by Jake. He asked us numerous questions then let us browse while he did the math based on my measurements. We decided to go with whiskey barrel laminate. Jake gave us an estimated price and I was somewhat shocked. Was a bit more than I wanted to spend. So we decided to shop around. We went to a competitor for a quote and it was considerably more. We got in the car and drove back to Pewaukee, spoke with Jake again and sealed the deal. There was only one problem, the installer he wanted to use wasn’t able to do the installation the week we wanted it done. He promised me it would be worth the wait seeing Jeff is his best installer. I said as long as you are done before Thanksgiving , let’s do it. To make a long story short, Jeff was worth the wait. His quality and craftsmanship was top notch! And yes, As Jake promised Jeff finished my floor before Thanksgiving. Overall great experience with the entire Pewaukee team. Keep up the good work. Extremely satisfied customer, Eric Hatzinger
2 weeks ago Eric H. – Thank you for taking the time out of your busy schedule to review our business. We are proud knowing that our service and product exceeded your expectations. Sharing your experience makes such a difference not only to Jake and Jeff, but also our entire team! We hope to be as good a fit to others who are searching for a flooring company as we were for you. Thank you for choosing Carpetland!
5.0
3 weeks ago Heather did a fantastic job of helping me out. She was organized, polite and efficient.
2 weeks ago Mike & Kristi F – We are thankful for your review and glad Heather was able to meet your every need. We look forward to working on your next project with you. Thank you!
5.0
3 weeks ago Salesman Jake was very helpful. I really appreciated the expeditious processing of the order and installation. It was a a great overall experience. The guys that installed the carpet did a fantastic job. You delivered exactly what was promised, I could not be happier. You have definitely earned our future business. Thank you very much.
2 weeks ago John P. – Thank you! Carpetland values customer satisfaction as a top priority and we are proud to hear what you have said. Jake is wonderful and appreciates your feedback. Thanks again for a great review!
5.0
last month I did send the postcard with my review and comments Thanks
3 weeks ago Sandy C. – We appreciate you sending in your comment card with your review. Thank you!
5.0
last month John was kind and informative. He gave us a estimate right away and was honest about what we needed and didn’t really need. The guys who came over to install our floors were respectful, professional, quick and hard working! We plan on doing our basement floors next and will definetly go through carpet land again!
3 weeks ago Jennifer L. – John and your installer, Uriel and his crew are exceptional assets to our team. We are lucky to have them. Carpetland is ready to help with your next flooring project. Thanks for an excellent review!
5.0
last month Carpet looks great! Install team was nice and did a great job!
3 weeks ago Tony & Erica R – Carpetland is thrilled you love your new carpet. Your installer, RLT Carpet Service does great work. We hope you visit us again soon. Thank you!
5.0
last month We were very impressed with the work performed at our home. The carpet is beautiful and the guys did a great job
3 weeks ago Mike W – We are elated to hear you had a memorable experience with Carpetland. Please share your experience with family and friends – we can assure you they too will have the same experience you have. We appreciate your 5-Star review!
3.0
last month The overall experience was great, in large part due to Kathy and our install person. I was a bit disappointed when your sales rep came out to take measurements for an estimate. He inquired about our pool table and said that due to its weight and size that it would be no problem for the installers to lift and put carpet under, for which I was charged $150 (pool table) fee. The installers came out and were not able to install the carpet on the scheduled date because of the pool table. Thankfully Kathy was able to reschedule us quickly and the installer was willing to do the job on a Saturday evening. It seemed that with a sales rep in person seeing the pool table, that they should have known whether it was doable or not. Normally I would not be frustrated over this however we had an appraisal scheduled the following week for the sale of our house and if we weren't able to reschedule quickly, it could have been a major issue. Other than that, hank you again for the overall great experience and problem solving.
3 weeks ago Derek H – We are lucky to have Kathy as part of our team. We are also grateful you were able to accommodate a Saturday evening installation and that Kathy was able to get you rescheduled in the time frame you needed. We appreciate your feedback, thank you!
5.0
last month Excellent service! Efficient hard working installers with attention to detail. Product just what I needed all at a reasonable price!
3 weeks ago Dorothy K. – Carpetland strives for the best experience possible. Every detail matters when it comes to a successful installation. Thanks for taking the time out of your day to let us know how we are doing!
5.0
last month Great Job! Very Professional
3 weeks ago Dave & Roxanne N – Carpetland USA takes pride in knowing we hit the mark for you. Thanks for taking a few moments to let us know we earned your endorsement!
2.0
last month Store experience was very good. Helpful, accommodating sales people. Installation of vinyl floor was another story. A skim was recommended and applied to hide texture of previous vinyl. Nevertheless, as new vinyl settled into place, previous texture became very apparent. A most disappointing result!
last month Linda C. – Carpetland is grateful to hear you had such a strong experience in the store with our sales staff. Bruce has more than 30 years of experience in the flooring industry and we highly value his knowledge and insight. The purpose of embossing leveler is to reduce the appearance of seams, depressions and the pattern of the existing floor when installing the new floor on top of it. It is considered an industry wide standard. We appreciate you bringing this matter to our attention. Feedback helps us tackle issues and become a better business. Though the skim coating may not have fully covered the pattern of the floor underneath we thank you for giving us a chance to make amends.
5.0
last month Thanks
last month Rachel & Dave – Thank you for your great 5-star review!
1.0
last month Customer service short and very rude
last month At Carpetland USA, we pride ourselves on the customer service that we provide and the way we can make a wide variety of customers excited about their experience with us. We want to apologize if that is not the customer service you received. We attempted to contact you for more details on your experience, but we could not locate you in our system at any of our 7 stores. Please reach out to our corporate office at 262-898-1740 and ask to speak with a manager so that we can make sure you get the service you deserve. We look forward to hearing from you.
5.0
last month None
last month Arline H. – We appreciate you taking the time to review Carpetland!
5.0
last month Jennifer Ulrich (Kenosha) was extremely helpful through the entire process of buying and installation. The man who came to measure was also very good - and gave a few suggestions to make it less stressful. The two men who installed the carpet worked extremely hard and fast and the carpet looks fantastic. They came back the following day to stretch other carpet to take out the ripples and did a great job with that too! I've already recommended your company to a friend who is looking to replace carpet.
last month Gregory & Debbie M – We are delighted to hear your feedback. Reviews like yours are what encourages our team to keep doing what we do. We appreciate your recommendations and can assure you that your family and friends will receive the same experience you have. Jennifer is also grateful for your review, thank you!
3.0
last month Information varied from Sales person to person who took measurements to the installer. I don't consider in stock locally - China. Not sure about the humidity controlled warehouse? Didn't like the delay in ordering it & the rescheduling I had to do at work to compensate for it. The best thing about the experience were the installers. They did a fantastic job on the flooring & carpeting & were very nice & they did a excellent job of cleaning up afterwards.
last month Martin H. - Carpetland is thrilled to hear your installer, Adi and his crew hit the mark and did a great job for you. We are glad the salesman was able to purchase a sample of the material you liked so you could be assured it was the perfect choice for you. We appreciate your feedback and review, thank you!
5.0
last month I would rate my experience 5 stars. From Lisa at Carpetland who really worked with me in deciding the kind of carpet that would work best, emailing me, calling back right after I called her, to the wonderful Latino men who installed the carpet. OMG they were beyond good. They work hard, well, fast and helped me put everything back where it belonged. I would recommend Lisa, these men and carpet land to all of my friends. Dixie VanRemmen
last month Dixie V. – Lisa and your installers are great assets to our team. Reviews like yours rank among our favorite things and we hope you visit us again soon. Thanks for sharing how we earned your endorsement!
5.0
last month I was very pleased with my Carpetland experience. In particular, I found Ken Ropp to be very helpful, easy to work with and a good communicator, good follow-through, and an excellent representative for Carpetland. I have worked with Ken on multiple projects, both personal home and work, and I highly recommend Ken to others for future carpet/flooring needs.
last month Joe B. - We appreciate your recommendation of us and can assure you that your friends and family will have the same great experience. Thanks for letting us know how we earned your endorsement!
4.0
last month Carpet is coming apart at seam and shedding material. Ron
last month Lorraine M - We want to thank you for informing us about this via your review and giving us a chance to correct it. We appreciate your feedback and review!
5.0
last month Great job by Ken!!! Very helpful and carpeting looks spectacular!!!!! Thanks!!!!!!
last month Mr Vilas C. - Carpetland is elated to hear you love your new flooring. Ken is ready to help with any of your future projects. Thank you for reviewing us!
5.0
last month Nice quality flooriiing, reasonable price . Instalallers did a fantastic job on my floor. It's even, no bumps or wrinkles on my new floors and they cleaned up after their mess.
last month Beverly R. - Carpetland is thrilled to hear our installers hit the mark for you and they exceeded your expectations. We appreciate your review!
3.0
last month Took forever to get carpet samples. Was ready to give up when we happen to get Ken Ropp as our salesman. We got satisfaction from him and were able to complete the purchase. Very happy with the installers.
last month Bob & Kay C – We are happy to hear Ken was able to assist you with your flooring needs. We hope you visit us again soon!
5.0
last month Everything went very well. Very satisfied with the service provided by Ken and very satisfied with the carpet and install. Keep up the great work!
last month Mike M. - Carpetland is thrilled to hear you had a memorable experience. Ken is a great salesman and appreciates your encouragement. Thanks for your review!
5.0
last month Ken was very polite and helpful during the purchasing process.
last month Mike & Amanda P – Ken is full of experience and knowledge to share with his customers. He greatly appreciates your review!
5.0
last month Bruce was a great salesperson and the two gentlemen who installed the carpet were great as well. Professional, fast and cleaned everything up. Nice work Carpetland!
last month Kim S. - Thanks for giving us a “high five” for all our team does. We appreciate you letting us know how we are doing!
5.0
last month Scott was very knowledgeable and helped us find the perfect carpet for your cottage. The installers did a great job.
last month Jim & Joyce H – Scott appreciates your review and looks forward to helping you in the future. Thanks for your endorsement!
5.0
last month Ken was very helpful and knowledgeable. It was a very enjoyable experience looking for flooring at Carpetland.
last month Helga H. - We are thrilled to hear Ken made this experience an enjoyable one for you. We hope to see you again soon!
4.0
last month This customer did not leave a comment.
last month Jody V. - Thanks for rating our company!
5.0
last month I have multiple rental properties and I use Ken for everything he's very professional and always gets the job done and the price is always right....Thank you Ken for all your help!
last month Steve & Collen G – Ken is a great asset to our team and he appreciates your kind words. Thank you!
5.0
2 months ago Knowledgeable staff and expert installers.
last month Rick & Diane F – Carpetland appreciates your feedback and awesome review!
5.0
2 months ago The salesman, and the installers were pleasant and efficient. We are very pleased with the result.
last month Peter & Alic S – Carpetland is happy we were able to exceed your expectations, thanks for your review!
5.0
2 months ago We had a great experience. The employees we worked with were all professional, responsive and efficient.
last month Carole C. - Thanks for a great 5-star review!
last month You are welcome and thank you.
5.0
2 months ago Ken was very helpful with selections and patient with my changes.
last month Sarah & Dan F – Ken appreciates your feedback and taking the time to leave us a review! Thank you!
1.0
2 months ago Follow up when there are issues is HORRIBLE from this company- I called in with carpet issues I was having and was told to send in photos to show the repair guys. Heard back from them one time when I asked if they received photos, they said yes and were checking.. one month later and many resent emails, no response at all. Just hope if you get flooring from here, you don't need any additional service/repairs in the future as you will most likely never hear back from them.
last month We are sorry it took a while to get back to you with pricing on the carpet your pet damaged. The salesperson you were working with really didn’t know how to price it out and sent it on to the service manager but didn’t provide any details. For this we are truly sorry as it should have been something very easy to get done for you. Please accept our apologies.
5.0
2 months ago Customer service was excellent. Installation was awesome, carpet looks wonderful. Highly satisfied.
2 months ago Gpedrosa – Thank you for giving us a “high five” for all we do. We hope you come back and visit us again soon. Thank you for an excellent review!
5.0
2 months ago Very professional from the time we entered the store to the very time the installer left. Every phase of the process was was met with satisfying the customer in mind. It seems rare in these times that satisfaction is held in such regard as Carpetland has given us. We highly recommend this company and hope to do future business with them in the future. At the very least look them up! I do not think you will be disappointed.
2 months ago Kurt H. - Scott is appreciative of your feedback and we are thrilled to hear your experience was a great one. We also appreciate your recommendation of us. We can assure you that your friends and family will have the same experience you have had. Thanks for a great review!
5.0
2 months ago Great price on carpeting. Rob, my sales person at the Whitefish Bay store was extremely helpful and knowledgeable. Excellent installation. My carpeting looks fantastic. Sooo happy I went with Carpetland USA over Malkin in Menomonee Falls. Malkins sales people were unhelpful, never even called me to set up a room measurement. Guess they didn’t need the business. Their loss and I’m glad because Carpetland USA was awesome!
2 months ago Imwinona – Carpetland is grateful you chose us over other companies. Rob is a great salesman with lots of knowledge and experience to share. He looks forward to helping with your future flooring projects!
5.0
2 months ago Store & Sales staff where very helpful, selection was also best that I had seen after being at 2 different retailers. Installation went rather smoothly, about a 3 week wait. Final invoicing included some items that where not done, corrected afterwards but should clearer prior final payment. Overall a very good experience.
2 months ago David V – We appreciate your honest feedback. We are glad you had a great experience with us. Thank you for your endorsement!
5.0
2 months ago The installers were terrific problem solvers, competent and respectful!
2 months ago Dennis & Mary Ann W – Your installers, Kyle’s Carpet Service are an asset to our team. We are happy to hear they exceeded your expectations. Thank you for a great 5-star review!
5.0
2 months ago The installers were terrific problem solvers, competent and respectful!
5.0
2 months ago The installers were terrific problem solvers, competent and respectful!
5.0
2 months ago Great buying experience. Scott was very helpful and the installers were very professional
2 months ago Jim A. - Scott is very committed to his customers. We are glad he hit the mark for you. Thank you for letting us know how we are doing!
4.0
2 months ago I think that I was unaware that they would be at the house so late. They did not finish until almost 9pm at night. They did a great job and worked efficiently.
2 months ago Nettiemd – Carpetland is elated that you love your new floor. We appreciate that you were able to accommodate the installers, so they could complete the job on schedule. Thanks for your review!
5.0
2 months ago Scott was terrific in explaining the differences of flooring and carpeting. Very very knowledgeable, friendly and a great personality. Both installation crews did an outstanding job and we can't be happier with the end product. Thank you to everyone for making this a pleasant experience.
2 months ago Kerry & Debbie K – Scott is a great asset to our team. We are happy to hear you had a memorable experience with us and love your new flooring. Thanks for a great review!
4.0
2 months ago The selection of flooring was good. The removal of old carpeting went well. Installation of new flooring went very well. We are very satisfied with the finished product. However, there was some confusion about the final statement. The final statement indicated indicated we owed less than we had paid. It was explained that the carpet removal charge was not noted on the final statement. We ended up paying what we originally agreed to pay, but the confusion regarding the final statement did not inspire confidence in Carpetland.
2 months ago Armond C. - Carpetland is thrilled to hear that your experience choosing and having your new flooring installed was smooth and memorable. We are in the process of mailing out the documents that should provide you comfort in knowing that everything was charged as originally quoted. We appreciate you choosing Carpetland and hope you visit us again soon. Thanks for your review!
5.0
2 months ago Brice was great to work with and the two gentleman who came to install the carpet did a great job. Both were polite and professional. I believe for one of the it was his first job with Carpetland. Nice job!
2 months ago Kim S. – Bruce and your installation crew, Vanderboom Carpet Installers are grateful for your feedback. We are glad our team exceeded your expectations. We appreciate your review!
5.0
2 months ago Everyone was great!
2 months ago Lisa G. - Carpetland is thrilled to hear you enjoyed your experience. Thanks for letting us know we earned your endorsement!
5.0
2 months ago They always call with plenty of notice and does a great job!
2 months ago Alounna G. – Ron looks forward to helping you with your future flooring needs. Thanks for your review!
5.0
2 months ago Carpet looks great. Installers were friendly, efficient, and accommodating--great folks.
2 months ago Kurt S. – Adam will be elated to see your feedback. We appreciate your “high-five” for all that we do. Thank you for a great 5-star review!
5.0
3 months ago Excellent service
3 months ago Robert & Patricia M - We are honored by your choice to do business with Carpetland. Thank you for a great 5-star review!
3 months ago Great service
5.0
3 months ago Love the final product. Installers and sales staff were very pleasant and professional.
3 months ago Peter V - Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
3 months ago It was a great all around experience from the sales process with Mr Lugwig to the professional installation team.
3 months ago Eddie & Gwen B: Thank you for taking the time to let us know how we are doing. Your review of your services and products make us so proud of what we are doing. Bruce looks forward to helping you with your future flooring projects!
5.0
3 months ago It was a great all around experience from the sales process with Mr Lugwig to the professional installation team.
5.0
3 months ago I was very pleased with your sales support and the installers.
3 months ago Theresia F. - Receiving reviews like yours ranks among our favorite things and makes us all feel proud of what we do. Thank you for your endorsement!
5.0
3 months ago Great installation job. We are very pleased with our carpet selection.
3 months ago Mark & Jean D - Carpetland strives for the best experience possible. We are appreciative of your feedback and want to thank you for taking the time out of your day to review our company!
5.0
3 months ago Jake has been great to work with, from the purchase to the installation. He was always available to answer all of my questions. Will definately recommend to family and friends.
3 months ago Karen M. – Thanks for leaving an awesome review. Jake is very committed to his customers and he will be extremely grateful to see your feedback. We can also assure you that your friends and family will receive the same great experience you have!
5.0
3 months ago Everyone was patience and knowledgeable.
3 months ago Randy & Donna H – Thank you for letting us know we hit the mark for you. We hope you visit us again soon. Thank you for your review!
1.0
3 months ago I don't even know where to begin. Our experience with the Germantown Carpetland USA store has been a compilation of unsatisfactory workmanship, horrible communication, false advisement, over charging, billing errors and overall lack of any type of customer service. Our new vinyl interlocking flooring installation began over 6 weeks ago, has required 7 separate appointments (one of those was a no-show by Carpetland) and the job still has not been completed. We've called, stopped into the store, and I even wrote emails to the vice president and president (on separate occasions) with no response. Every time I think that they will FINALLY finish the job so we can be done with them, they screw something else up. The last appointment was supposed to be with the installer that they said could fix any outstanding issues. He was supposed to install the final transition piece at the top of our stairs. The transition piece didn't quite cover a dime-sized notch that was cut into the flooring when it was installed (5 weeks prior), so instead of replacing that one piece of flooring, he went to ******** to get calk so he could fill in the hole. In addition to that, the adhesive that was used on the transition piece is not sticking and has become a very dangerous trip hazard at the top of our stairs. We stopped into the store to talk to our salesman about this and now haven't heard from him or anyone else from Carpetland in over a week. I'm done. I will be pursuing other means to have this fixed and I will advise anyone that will listen to NEVER SHOP AT CARPETLAND USA!!!
5.0
3 months ago Very nice job on the hardwood floors. We will recommend carpet land to our friends
3 months ago Jeff K. - Carpetland loves hearing you will recommend us to your friends and family. We can assure you that they too will receive the same quality service. Thank you for a great 5-star review!
5.0
3 months ago very pleased with the overall carpetland experience...sales, service, install. Thanks for the great customer service
3 months ago Alfred K. - Carpetland is glad your overall experience was pleasing and memorable. Thanks for your review!
5.0
3 months ago Entire process was phenomenal. Jake was very timely, knowledgeable, helpful, you name it. Crew was well organized, swift, and quality oriented. Thank you
3 months ago Michael P. - Jake is thrilled to hear your feedback. We are proud to hear we exceeded your expectations. Thank you for choosing Carpetland!
5.0
3 months ago A very professional and knowledgeable staff that we enjoyed working with. We appreciate everything you did throughout our flooring process. Our new flooring looks great and we would recommend you 100%
3 months ago Kathy & William M – We appreciate your business and that you chose Carpetland over other companies. We are glad to hear you love your new flooring and look forward to assisting you in the future. Thanks for sharing how we earned your endorsement!
5.0
3 months ago John S. was Fantastic to work with, perfectly exemplifies 'unexcełed service', a Great representative, for any company. The installers were great as well, friendly, professional, efficient, very proactive seeking feedback if there was anything else they could assist with getting the room back together before leaving. I'll highly recommend John & your team to anyone looking!
3 months ago Brad H. - Carpetland is very appreciative of your high remarks! We are thrilled to hear John was able to provide you seamless service and hope you visit us again soon. Thanks for a great 5-star review!
5.0
3 months ago The installers were courteous and very professional. Jake in sales was also helpful and courteous. He was excellent with follow through once his HWY 100 office tracked down the previous paperwork. The manager John was very attentive to that. I would recommend your company highly.
3 months ago Marcia C. - Jake and John appreciate your feedback. We are happy to hear your installers hit the mark for you and we are grateful for your recommendation. Thanks for a great review!
5.0
3 months ago Carpetland recently installed a new kitchen floor. The entire experience was painless and our floor is beautiful. We also saved a lot of money by going with Carpetland over another local flooring business. We worked with Rick at the store, we highly recommend him.
3 months ago Dorothy B. - Carpetland is elated to hear you love your new flooring and that you had an excellent experience. Rick looks forward to helping you with your future flooring projects. Thank you for letting us know how we are doing!
5.0
4 months ago very professional installers and great buying experience with Scott.
3 months ago Property Solutions L. - Carpetland is grateful to know we earned your endorsement. Scott appreciates your feedback. Thank you for reviewing us!
5.0
4 months ago Our hardwood floors are beautiful. Workers were great. Our saleperson Karen Burt was fantastic
3 months ago Alaska932 – We are elated to hear Karen hit the mark for you. Thank you for taking the time to leave us a review!
5.0
4 months ago Salesman was great to work with. He listened and understood my requirements and concerns. Especially impressed that he stopped by during the installation to make sure everything was going as planned. The install was fabulous. The installers were careful and made suggestions that were implemented. The work was done in a professional manner and completed within the specified timeframe. Overall an excellent experience. We would definitely use Carpet Land for future projects.
3 months ago Ragrothus – Joe is an excellent salesman, full of knowledge and experience to share with his customers. He looks forward to helping you with your future flooring projects. Thanks for a great 5-star review!
5.0
4 months ago From the start of walking in to the end of the install, nothing but professionalism and politeness, Great product and absolutely love how my carpet looks and feels.
3 months ago Lana – Carpetland is thrilled to hear your experience was top notch. Thanks for letting us know how we are doing!
5.0
4 months ago Friendly knowledgeable people with good selection at fair prices
4 months ago Thank you Rosemary!
5.0
4 months ago Caesar and his crew did an excellent installation. They were hard working and skillful. Excellent clean-up, no damages, and they helped us move furniture. Jake, the sales manager who helped us with the purchase, did a great job recognizing what we were going for, and steered us into the perfect products.
4 months ago Don & Sue B – Caesar and his installation crew are great. Jake is also very committed to his customers. We are so glad to hear we earned your endorsement. Thanks for a great 5-star review!
5.0
4 months ago Ron made the purchase experience all but painless. He was very thorough and helpful. The installation went off without any problems. Everything was cleaned up very well. You have a happy return customer!
4 months ago Donna S. - Carpetland appreciates your kind words. Reviews like yours make our entire team feel proud of what we do. Ron will be thrilled to hear your feedback and we look forward to helping with your future flooring needs. Thank you!
4.0
4 months ago Awesome salesman..Scott Seymour...thank-you! Great hard working and happy installers too!! The only thing I would like to see change in...please have someone call the night before or morning of delivery and installation. Not all of us have the luxury of waiting an entire day. Thank-you!
4 months ago Bonita L. - We are so happy to hear Scott was able to exceed your expectations. Our records indicate a call to confirm your installation was made the night before and a voicemail was left at the number provided to us. We appreciate you taking the time to leave us a review. Thank you!
5.0
4 months ago Very knowledgeable, great prices & wonderful follow-up
4 months ago Jeff & Linda L – Carpetland appreciates your kind words and review. We strive to offer our customers everything from knowledge, to the best products and customer service!
5.0
4 months ago They were able to find a color choice that I didn't think was available. I was very happy with Scott, my salesperson as well as the professional installation.
4 months ago Jill & John K – We are so happy Scott was able to provide you the color choice you desired, and that Jose and his installation crew hit the mark for you! Thank you for your review.
5.0
4 months ago We appreciate Scott Seymour working with us as we live in Texas and needed carpeting in our Hartland rental property. We’re very pleased with the carpeting.
4 months ago Kathy K. – Carpetland is proud to hear we were able to help with your rental properties carpet, all the way from Texas! Thanks for a wonderful review.
5.0
4 months ago We appreciate Scott Seymour working with us as we live in Texas and needed carpeting in our Hartland rental property. We’re very pleased with the carpeting.
5.0
4 months ago Salesman was very helpful
4 months ago Randy R. – Scott is a great asset to our team. We look forward to you visiting us again soon!
5.0
4 months ago Done a great job,fast clean.
4 months ago Paul & Karen B – We are glad to hear we earned your endorsement! Thank you for leaving us a great review.
4.0
4 months ago Installation team was fantastic! We absolutely love the flooring. The sales experience was ok. I probably talked to my sales rep for a total of 3 min. Lots of calling back and forth on the front end due to having to catch his schedule. Would be great if it were more of a team approach and anyone could help me. It’s not like he had value the others couldn’t have helped with.
4 months ago Kelly M. – We appreciate your feedback and definitely agree – teamwork is a must! Looking at your order, it appears your salesman provided you a quote then just a few days later, a different sales person was able to assist you with scheduling your installation. We are happy to hear that you love your flooring! Thank you for your review!
4.0
4 months ago Stop advertising next day installation, if I have to wait 2 weeks!
4 months ago Christina K. – We are sorry we weren’t able to accommodate your installation next day but according to our records we were able to complete the installation within 3 days of the point of sale. Not next day – but pretty darn good!
5.0
5 months ago Jake Sommer was great to work with. He made the process very easy and answered all of our questions. I would recommend him to anyone!
4 months ago Maxx R – Carpetland is excited to hear we exceeded your expectations. Jake is a great salesman and truly is committed to his customers. We appreciate your recommendations and hope you visit us again soon. Thanks for your review!
5.0
5 months ago Everyone was polite and courteous. Carpet looks fabulous.
4 months ago Janet M. – We are thrilled to hear you had a memorable experience with us. We look forward to helping with any future project you have. Thanks for a great review!
1.0
5 months ago Had trouble with pricing. They kept coming back with an extra charge and then they never showed up for installation. We did st least get our money back but will NOT deal with them again.
5.0
5 months ago No
4 months ago Jodi & Jeff A – Carpetland appreciates you taking the time to leave us a great review. We hope to see you again soon!
5.0
5 months ago I had an excellent experience, Brian Gordon was a pleasure to deal with from start to finish. Caesar and helper were very professional installers. Very satisfied.
5 months ago Jeff W. – Carpetland is thrilled to hear we hit the mark for you. Brian and Caesar’s installation crew look forward to helping with your future flooring projects. Thanks for a great review!
3.0
5 months ago The installer left without even saying bye or having us check the install!
5 months ago Renee & John T – We are sorry to hear that your interaction with the installer was not top notch, but we do hope that the quality of his work far surpassed his demeanor. We understand that communications are essential to a good experience from start to finish.
5.0
6 months ago Adam was so helpful. Adam took the time to help us match new flooring to the existing woodwork in our home and seemed interested in the vision of our remodel. It's because of Adam's nice personality, willingness to help us find a perfect match and his knowledge of your products that we decided to go with Carpet Land over Drexel and some other competitors.
5 months ago Craig & Sherri G – We are grateful to hear you chose Carpetland over other companies to help with your project. Adam is very committed to his customers and we are lucky to have him as part of our team. Adam will be thrilled to see your kind words. Thank you for an awesome 5 star review!
5.0
6 months ago Excellent customer service - Bruce provided good information regarding the various carpeting we were considering and was easy to work with. Good follow-up from office personnel and the installation team was on time and did an excellent job with our carpeting installation. It was an excellent experience and will use Carpetland again for future flooring projects. Great job by all involved with our carpeting project - very much appreciated!!
5 months ago Ted D. – All of us at Carpetland are so pleased to hear that your experience was excellent. Bruce will deeply appreciate your kind and encouraging words. Thank you for taking the time to leave such a wonderful review. We hope to see you again soon!
5.0
6 months ago Not at this time
6 months ago Diane G – Thank you for taking the time out of your busy schedule to let us know how we are doing!
5.0
6 months ago Extremely happy with my new vinyl floors. Great job! I recommend Carpetland to all my neighbors
6 months ago TMR_G – Receiving reviews like yours ranks among our favorite things and makes our entire team feel proud of what we do. We appreciate your recommendations to friends and family. Thank you for your endorsement!
6 months ago
5.0
6 months ago Great service and Great installation!
6 months ago Mike & Jean K – Carpetland is thrilled to hear we exceeded your expectations. Kevin will appreciate your feedback too. Thank you for an awesome review!
6 months ago Your welcome!
5.0
6 months ago Great experience from beginning to end!
6 months ago Lakegeorge13 – Carpetland USA takes pride in knowing that we hit the mark and met your expectations. Thank you for your review. We look forward to serving your future flooring needs!
5.0
6 months ago My experience at Carpetland couldn't have been better. In a time where customer service seems non-existent, John's expertise, advice, and flexibility were outstanding. From coming to our new home to measure and help us choose the right flooring, to ease of ordering, delivery and installation, we were very pleased with the whole experience. The staff was skilled and professional, yet also very personable. We absolutely love our new floors and would not shop anywhere else.
6 months ago Deanna F. – What an awesome review. We are so glad to hear John was able to provide an exceptional experience for you and he will be thrilled to see your review. Carpetland appreciates you taking the time to tell us how we earned your endorsement!
5.0
6 months ago We were very pleased on how you listened to our needs and showed up what you had that would work for us.
6 months ago Darrell & Sheri G – Carpetland works hard to provide our customers with not only a positive experience, but we want to cater to every customers individual needs. Drew is also appreciative of your kind words. Thank you for your review!
4.0
6 months ago Had a great experience, from picking out the carpeting all the way to the installation.
6 months ago Sue H. - Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thanks for your review!
5.0
6 months ago The whole process was very smooth. Bruce kept me updated with everything that was going on. I've had carpet from Carpetland multiple times and always a great experience. :-)
6 months ago Lance & Katie C – Carpetland is elated to hear you trust us with your flooring needs. Your kind words encourage our entire team and Bruce will be thrilled to see your feedback. Thank you so much for a great review!
5.0
6 months ago Overall a positive experience.
6 months ago Malek - Thank you for giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
6 months ago Very happy with the entire experience. Best installation we've ever had. Your installers are to be commended.
6 months ago Ted V. - Online feedback is very important to us. Your installation crew - IM Carpets, does great work and we are lucky to have them on our team. Thank you for taking a few moments to let us know how we earned your endorsement!
5.0
6 months ago Wayne was easy to deal with and very personable.
6 months ago "LeRoy F. – Carpetland is glad to hear Wayne hit the mark for you and he is eager to help with your future flooring needs. We appreciate your awesome review!"
5.0
6 months ago Mitch was very good. He took time to be sure the floor lay out was what we wanted and would look good. Thank you.
6 months ago Kari S. – Thank you for taking the time to leave us a review. We are so happy you choose Carpetland for your flooring and that Mitch hit the mark for you. Thank you for letting us know how we earned your endorsement!
5.0
6 months ago My sales rep Ken was fantastic. The whole experience was exceptional. Thank you to all the team members at Carpetland
6 months ago Greg A. – Your encouraging words and assessment of our services makes us very proud of what we do. Ken will be delighted to see your feedback and looks forward to helping you with your future projects!
5.0
6 months ago Ken Ropp was very courteous and kind. He is very knowledgeable and helpful. He made the whole experience great!
6 months ago Cheryl C. – Carpetland wants to thank you so much for sharing your experience. Ken looks forward to working on your next project. Thank you for a great review!
4.0
6 months ago Friendly, got the order correct. Timeframe for install was done on schedule. Overall good experience.
6 months ago Neil & Gail E – We are happy to hear that you had a positive and memorable experience with us. We appreciate your review, thank you!
4.0
6 months ago Everything went well, from the salesman, Ken, to the installation.
6 months ago Janet V. – Carpetland appreciates your review and taking the time to let us know how we are doing!
4.0
6 months ago It would be nice to confirm install time the day before
6 months ago Wayne R. - Thank you for taking the time to bring up this issue via your review. Though we do take the time to call the day before as a reminder of an upcoming installation appointment, we can only give a window of time in the morning that the installer will call you to set up an estimated installation time. Due to having multiple installation crews and multiple jobs per crew, it sometimes is hard to give a window of time the day before installation as each job is unique in what service is being provided. Our installation crews are better equipped to give a time the morning of the installation based on each job that is assigned to them and what services are being provided on each individual job. At Carpetland USA we are here to serve you and will always try our best.
5.0
6 months ago My wife and I are so happy with the new flooring. The installers were very meticulous making sure everything looked perfect. The craftsmanship was even better than I could have ever hoped for. We will definitely return when more flooring is needed. Thank you for providing outstanding service.
6 months ago Greg & Kathy B – Carpetland is elated to hear your experience with us was successful and memorable. Your installer, David, and his crew are a valued team and we are proud to have them with us! We look forward to helping you with your future flooring projects and thank you for an awesome review!
4.0
6 months ago Ken was exceptionally good at showing me samples that met our needs. He explained features of each type of carpeting, including the paddings available. He came back to the store on his lunch break, just because I'd came in to do more looking. He was very apologetic when a carpet sample was not available for my husband to view. The installer were very efficient, courteous, and cleaned up when job was completed. One problem was avoided regarding installation of kitchen carpet when my husband noticed they weren't putting carpet up the cupboard baseboards ( it was stated on install papers that it should be done).
6 months ago Judy & Glen D – We are so happy that your installation was completed without any issues and that Ken was able to provide you with great service. Thank you for your review!
4.0
6 months ago We don't like pushy sales people, but we do like getting help and opinions and our sales person was too lax, didn't seem to care whether or not he got our sale.
6 months ago Elizabeth D. – Thank you for your feedback, we value each and every customer's opinions to help us be the best we can. We try our best to give every customer the service they deserve, and our sales staff wants you to feel comfortable with your purchase. If we were a little too relaxed with your flooring purchase I apologize, every sale and opportunity we get means everything to us.
5.0
6 months ago The installation look great
6 months ago Bonnie & Pete F – We are glad to hear you are happy with your installation. Ken appreciates your feedback and we hope to see you again soon!
5.0
6 months ago Service and customer satisfaction seem to be a major concern is top notch
6 months ago Gregg W. – Our entire team appreciates your kind words and review, Thank you!
5.0
6 months ago It was a great experience especially considering it was my first time buying carpet. Brian was very helpful and a pleasure to work with. I was able to get my carpet picked out and installed in just 2 weeks! The carpet was measured within 2 days of my store visit and the team of 2 finished the installation in my living room, dining room, and hallway in about 2-2.5 hours. I actually decided to go with Carpetland based on a recommendation from my parents and I would definitely recommend to others. Thank you!
6 months ago Yontel L. – Thank you for your excellent review. Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear Brian met your expectations and provided you the service you deserve. We also appreciate your parents recommendation of us; extend our Thank You to them as well!
4.0
7 months ago Everything was fine.
6 months ago Poikonen64 – Carpetland appreciates your review and taking the time to let us know how we are doing!
4.0
7 months ago It was fine. Installlers were fast just not super friendly but that’s not their job
6 months ago Btabor – We are thankful for your review and happy the installers were able to complete your installation quickly. Thank you for your review!
5.0
7 months ago I thought the installers did a very good job. They were customer focused and willing to share ideas and offer suggestions.
6 months ago Bryan H – We are so happy Custom Surfaces hit the mark for you. Jeff and his crew are very experienced, and we are happy to have them as part of our team. Your 5 Star review is awesome, Thank you!
5.0
7 months ago Ron was very helpful in getting measurement arranged, carpet and pad ordered and installation set up promptly. Installers were great, fast and neat. Carpet looks and feels great.
6 months ago Nanette & Jim R - Ron is truly happy that he could help you select the perfect product. Uriel and his installation crew also do a great job. Thank you for taking time to leave such a great review!
4.0
7 months ago Good service
6 months ago Wendy & Steve – We appreciate your kind words and hope you visit us again soon!
5.0
7 months ago Service from the second we walked in the doo to completion of install was 5 Star!
6 months ago Lana – Carpetland is thrilled to hear that we exceeded your expectations. Thank you for an awesome 5 Star review!
5.0
7 months ago Drew was an excellent person to work with. He explained the quality and didn'Thanks again Drewt pressure me. He did a wonderful installation date. We needed this date as everything else was dependent on it. I would recommend carpetland to anyone.
7 months ago Carol L – Carpetland is thrilled to hear that Drew was able to earn your trust and give you a memorable experience. We do our best to accommodate our customers’ needs and are grateful for the opportunity to serve you! Thank you for a great review.
5.0
7 months ago You guys are amazing!
7 months ago Emma S – Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
7 months ago You guys are amazing!
5.0
7 months ago Carpet installation was very well done, no imperfections, they cleaned after themselves very nicely and were very pleasant and accommodating. If we need more carpet you can sure we will be back.
7 months ago Patjohnh - Thank you for taking the time to let us know how we are doing. Your review of your services and products make us so proud of what we are doing. We hope we have the privilege to serve you again!
5.0
7 months ago Excellent Installers - bathroom floor and carpeting. Thank you.
7 months ago Michael L - We highly value feedback on all steps of the process and are glad that your installation crews were able to surpass your expectations! We appreciate your awesome review – Thank you!
5.0
7 months ago Jake was an awesome, down-to-earth, no pressure salesman. We looked at MANY stores for carpeting and were going to buy from Home Depot, but they INSISTED they had to sell us 55 sq.ft. MORE than we figured out we needed. Jake took the time to explain the carpet buying process - even had us draw our basement on graph paper - and indeed we did NOT need anywhere near 55 MORE sq.ft. of carpeting! We got a great price on the Carpetland carpet, even better on the pad. IMPORTANT NOTE: the installer they sent us, Oscar, was BEYOND nice, super-efficient, clean, on time and knew his stuff. We plan to buy from Carpetland again - and will insist the installation is done by Oscar (and other guy we didn't get his name).
7 months ago Stanya S. –Adam is committed to his customers and we are so happy to hear he hit the mark for you. It is exciting to hear you enjoyed your experience with Carpetland and we can't wait to see you again. Please spread the word and we can assure that your friends and family will receive the same great experience you have. Thank you for an awesome review!
7 months ago We will spread the word about Jake and Oscar - not sure who Adam is. But I'm happy to hear he's also committed to his customers :o)
7 months ago Stacy T. - We apologize for posting a response to another review on yours - please forgive our operator error! We are so pleased that your installer, Oscar and his helper provided you the experience you deserve. We are honored that you chose Carpetland USA over other businesses to help with your project and Jake is also grateful for your kind words. Thank you again for your awesome review!
5.0
7 months ago The entire experience was excellent. Adam was exceptional in taking his time to explain all the details, very professional, responding quickly to my telephone calls. He called me to make sure all the process went well. The floor looks great. Thank you.I will refer people to your business without hesitation.
7 months ago Stanya S. –Adam is committed to his customers and we are so happy to hear he hit the mark for you. It is exciting to hear you enjoyed your experience with Carpetland and we can't wait to see you again. Please spread the word and we can assure that your friends and family will receive the same great experience you have. Thank you for an awesome review!
4.0
7 months ago I thought the experience was very well done from the sales support to the installers. Our sales person was very knowledgeable and our installers were on time each day, professional and cleaned up each day they were here. Great Job Team Carpet Land!! Best Regards, Michael Kirst
7 months ago Ann & Mike K – Receiving reviews like yours ranks among our favorite things and makes us proud of what we do. Adam and your installation crew are ready to assist with any of your future Flooring needs. Thank you for your endorsement!
5.0
7 months ago I needed carpeting fast, and Carpetland (especially Rebecca) worked to make it happen. Excellent experience.
7 months ago Kareng2715 – We are happy to hear that Rebecca was able to help you so quickly and provide you the service Carpetland is known for! We appreciate your endorsement!
4.0
7 months ago The installers could of spent more time chasing squeaks in the wood floors. Otherwise they did a good job.
7 months ago Rick W – We are pleased that we could resolve the squeaking and that you are happy with your new Flooring. We appreciate your endorsement, Thank you!
4.0
7 months ago did a good job
7 months ago Bill & Jody J – We are honored by your choice to do business with us. Thank you for your review!
5.0
8 months ago Very good and fast service. Thank you
7 months ago Chris Y – Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thanks for your review!
5.0
8 months ago John Schinkle is great. We needed new flooring for a large family room that previously had parquet flooring. The tar like glue that held the wood tiles was a mess. Which our son found out the hard way, as he removed them with an ice chopper. He planned to put in new flooring himself. But with new job,getting married in three weeks, and needing to get his house on the market in a week, we were out of time. That’s where John came to the rescue. John came at 7AM, measured the area, and gave us options and solutions. The next day new carpet was installed. Great installation crew too. It looks fantastic. Come see it at the Open House. Thank you John.
7 months ago Cheri G -We are elated to hear John was able to help you in such a short amount of time! John, as well as our entire team appreciate your feedback - Thank you for taking the time to leave an awesome review.
5.0
8 months ago The installers were very well-mannered and focused. Very professional.
7 months ago Nall.CJ - We highly value feedback on all steps of the process and will be sure to forward your delightful review onto your installation crew. Thank you for taking the time to rate our company!
5.0
8 months ago Very good.
7 months ago Tony T. - Online feedback is very important to us. Thank you for taking a few moments to let us know we earned your endorsement!
5.0
8 months ago Customer service was excellent - from the moment we walked into the store until our carpet was installed. I really appreciated John's communication relative to my carpet needs, installation, etc. His expertise was greatly appreciated as well as I am a new home owner. The installers were quick, efficient, and professional. I will recommend any family/friends to Carpetland. Thanks! Sabrina Eder
7 months ago Sabrina E. – Thank you for giving John and your installers such high marks! Getting reviews like yours makes all of us enjoy what we do and gives us fuel to try even harder. Please continue to visit us!
5.0
8 months ago Everyone was friendly and courteous. A very positive experience!
8 months ago Pkoop16 – Thank you for your kind words. Reviews like yours encourage our team to continue working hard because it tells us that we are doing it right! Thank you again.
5.0
8 months ago Installers worked fast and efficiently, moved furniture carefully. Vacuumed entire area when completed installing. Picked up all scraps and carted them away Replaced furniture Very friendly personalities Great assets to your company. Very pleased with entire experience.
8 months ago Marian R. – Thank you for your awesome 5-Star review. Carpetland prides ourselves on our installation process and your installer, Andrew, will be thrilled to hear your feedback!
5.0
8 months ago We were very pleased with everything from the sales person Ken to the installer.
8 months ago Art & Diane H – Thank you for letting us know how to we earned your endorsement! Ken looks forward to helping you again in the future.
5.0
8 months ago Excellent crew of workers!
8 months ago Janiece M. – We deeply appreciate your review! Thank you for taking the time out of your schedule to let us know how we are doing.
5.0
8 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
8 months ago Ed G – We are happy to hear that our installers hit the mark for you! Please share the word with your family and friends! Thank you for your review.
7 months ago Thank you for the excellent work that was performed and a special job well done by a pair of professional installers.
5.0
8 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
5.0
8 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
5.0
8 months ago Ken did a great job helping me choose a carpet that looks fantastic in our home. I will be coming back for more!
8 months ago Allie & Rich M – Carpetland is elated to hear that you had a smooth and memorable experience. Ken will appreciate your feedback, Thank you for your review!
5.0
8 months ago Ken the sales man was very helpful. The 2 men that installed the carpet worked fast and did a great job.
8 months ago Sue & Pete K – Thank you for leaving us a great review. Ken and your installation crew are eager to help with your future flooring projects!
5.0
8 months ago Ken the sales man was very helpful. The 2 men that installed the carpet worked fast and did a great job.
5.0
8 months ago Store associates are so knowledgable and friendly, and installation went very well too. Thanks for being amazing!
8 months ago Jason R - Carpetland highly values our customers feedback. Ron is appreciative of your feedback and we appreciate you giving us the opportunity to earn your endorsement!
4.0
8 months ago We Love are carpet and the service was great
8 months ago Vicki S – We are happy that all your expectations were met! Thank you for taking the time to let us know how we are doing.
5.0
8 months ago You made the whole carpet buying process easy and quick! From my initial visit to the store, with Heather's excellent customer service to Rudy's measuring at a time that was convenient for me to Oscar and Arnold's quick & professional carpet installation. A pleasure working with all of them and I will definitely recommend Carpetland USA to everyone!!
8 months ago Thank you for reviewing our company!
5.0
8 months ago You made the whole carpet buying process easy and quick!
8 months ago Deb – We are elated to hear you had a great overall experience. Thank you for taking the time to leave an awesome review! Everyone will be happy to hear your feedback.
5.0
8 months ago Everyone was very helpful, no issues whatsoever! This is our 2nd time buying here and we'll be back!
8 months ago Stephanie & Brand H – Thank you for your kind words. Please spread the word to your family and friends – Carpetland can assure you that they will receive the same memorable experience!
5.0
8 months ago The service in-store was good and the installation was a breeze! We love our new carpet. Thanks for a great experience.
8 months ago Kathleen W – Carpetland strives to make every experience as smooth and pleasant a possible. Thanks for your review!
3.0
8 months ago The team that installed the floor was very efficient and professional. It looks great. Our experience in the store originally was not the best as it felt as if we were bothering the sales rep. That did improve after we selected the flooring, but would have appreciated better customer service on the front end.
8 months ago Lori & Jaime T – We are sorry to hear that you initially got that feeling from our sales person, however we do take our customers comments very seriously. We can assure you that your feedback has been passed along. Ron is a very experienced, friendly and knowledgeable salesman who receives many positive reviews. We appreciate your feedback and hope you give us another chance to show you that we care about our customers from start to finish.
5.0
8 months ago excellent contacts with all ...RON ...MAN WHO MEASURED....MEN WHO INSTALLED GREAT PRODUCT THANKS
8 months ago Roger & Nancy W – Carpetland strives to provide the most pleasant experience with first class products, at the lowest cost possible. We are so happy to hear Ron met your expectations and appreciate you letting us know that we earned your endorsement!
5.0
8 months ago No.
8 months ago Chris R – Thank you for taking the time to review our company. Jason is appreciative of your feedback!
5.0
8 months ago From the salesman to the installers. Everything went really smooth. Our floors look awesome. If we had a problem it was addressed right away. I would recommend them to friends and family.. I also am looking at having them do another couple of floors. Thanks
8 months ago Blc4hollie – We are overjoyed to receive your compliments and opinion. Please do recommend us to your friends and family - we will ensure that they too receive our signature service! We look forward to assisting you with your future projects.
5.0
8 months ago The two installers, Ivan and Fred worked really well together and certainly knew their business and were considerate and fun to talk to.
8 months ago Treetop – We are happy to hear Ivan and Fred hit the mark for you! They are ready to help with any future flooring projects you may have. Thanks for your review.
5.0
8 months ago I love that this store was right in my neighborhood, had a personal feel and a wide selection. Ron steered me in the right direction, once he heard our needs/requirements and helped us select a great product. He made the the process easy and followed up afterwards .We were given helpful guidance about trimming things out that we had not considered, despite all of our research. The installers cleaned up every step of the way, during demolition and install, and took care with small details, that made all the difference..
8 months ago Lorry E – We are so pleased to learn of your high praise. Ron and the rest of our staff work diligently, and feedback like yours provides them with great encouragement to keep doing what they are doing. Thank you again, for your awesome review!
5.0
8 months ago Carpetland USA went well above average to make sure our new carpet fit evenly. Great service.
8 months ago Duane D – Thank you! Carpetland values customer satisfaction as a top priority and we are committed to our customers. It is customers like yourself that make our job wonderful. We look forward to serving you again.
5.0
8 months ago Ken was very communicative thoughout the process of our new shower install. The process went very .. from the selection of the tile until the end of the install. Dan, who performed the shower install, did a great job. Very meticulous with the tile placement and detailed in final finish. The new tile shower looks great! Definitely will use them on my next bathroom remodel.
8 months ago Pstrande – Thank you for taking your time to leave a wonderful review on your experience with Carpetland. We are excited to hear you love the new tile in your bathroom! Ken is more then excited to help with your future projects, as is Dan.
5.0
9 months ago I feel they did an great job. And i feel sales girl, Lisa Lewis, went out of her way to satisfy me. I have had work done by your store before & would have them again if I need anymore flooring done.
8 months ago Jerry S – Carpetland USA works to provide the best possible experience, at the lowest price possible. We are happy to hear Lisa met your expectations and was able to provide you a pleasant process. Thanks for your endorsement!
5.0
9 months ago Ken did a great job showing us numerous options while being considerate of our budget. He helped us stay in budget and we got a carpet we absolutely love!
8 months ago Rob & Diane B – Carpetland is just as excited to hear that you love your new carpet! We are glad Ken was able to provide exceptional service, a product you love and was able to stay within your budget. Thank you for your valuable feedback!
5.0
9 months ago Installers did great job.
8 months ago August U – Thank you for providing feedback on our installers, they are the last step in the process and can make a world of difference. Steve is a great installer and will be happy to receive your feedback!
5.0
9 months ago Carpet looks great. Bruce was great as my salesman and installation was a breeze. In and out in 2 hours.
8 months ago Mary H – Wow, that is fast! Thank you for the great review and Bruce is happy to help with any of your future flooring needs!
5.0
9 months ago Our salesman, John Shinkle, was fantastic. He was very knowledgeable about all of Carpetland’s products and was very helpful to us. He returned phone calls immediately and wanted to make sure we were satisfied. Our installer was Jay. He and his helper did an excellent job. They were both courteous and helpful. Julie Hughes
8 months ago Julie H – Carpetland wants to thank you so much for sharing your experience and we are proud to hear what you have said about your experience. John and Jay are ready to work on your next project! Thanks again for letting us know how we earned your endorsement!
5.0
9 months ago Jon Ziccarelli was great thru the whole process!
8 months ago Thank you for a great review; John will certainly be elated to see your feedback!
5.0
9 months ago Absolutely fabulous carpet and professional service. It was installed unbelievably fast and looks fantastic!! My husband and I would most definitely recommend carpetland for anyone’s carpet needs!
8 months ago Genevieve R – Your review is what makes Carpetland USA proud to do what we do! Thank you for letting us know we earned your endorsement!
5.0
9 months ago Everything was very good - scheduling, installation, etc. This is not meant to criticize the sales person but to be given as information and help for the future. She doesn't seem comfortable with people and in a sales environment. She may be new at this and some experience will help. She was very pleasant but seems hesitant and unsure of herself when answering questions regarding the products and procedures of the company.
8 months ago Scott & Karen - Thank you for the awesome review and for sharing your experience. You hit the nail on the head - Rebekah is in fact a new salesperson. I reached out to the store manager to provide him your feedback and he informed me that he personally worked with Rebekah on the drawing for your project to make sure the correct quantities and best possible pricing were given to you! Again, we thank you so much for your time and feedback!
5.0
9 months ago Everyone was very helpful, professional and kind. Very pleasant doing business with them. Ron was great!
8 months ago Jane & Gary W – We are grateful for your feedback and so happy to hear your experience was a pleasant one. Ron is happy to help with any of your future flooring needs!
5.0
9 months ago The installers were kind and polite and did an excellent job.
8 months ago Dan & Sandy – Carpetland is thrilled to hear your installation crew hit the mark. Darren and his crew will be happy to hear your feedback!
5.0
9 months ago Lisa Lewis did an excellent job trouble shooting. Between Lisa and Dave S. (installer) all questions were resolved quickly, and our floor looks beautiful.
9 months ago Sara W - Lisa and Dave will be glad to know that they met your needs and that you Love your new flooring! Thank you for taking the time out of your busy day to give us your feedback!
5.0
9 months ago Working with Lisa Lewis made a job I was not looking forward to very easy.
9 months ago Sara G - We do everything in our power to make every experience as positive as possible. Lisa is happy to help you in the future with any of your flooring needs!
5.0
9 months ago Love our new carpet!
9 months ago Shenot: We are just as excited to hear that you Love your new Carpet! Hearing those words validates our every effort to keep the most beautiful, first class products available to our customers. Thanks for your review!
5.0
9 months ago I felt everyone was easy to work with from my salesperson to the guys who installed the carpet.
9 months ago Cindy L – It is great to hear that our team made your experience smooth and memorable. Thank you for taking the time to review how we are doing!
5.0
9 months ago Beautiful job, excellent service
9 months ago Marbob1970 – We are so glad you love your new Flooring! We strive for exceptional service and are so happy to see that Heather was able to meet all of your flooring needs and looks forward to helping again in the future!
5.0
9 months ago The salesman Adam Ammer was very helpful. The installers Jeremy and Jose were very professional and effecient.
9 months ago Mary K – We are so glad to hear your expectations of us were met. Adam and your installation crew (Jeremy and Jose) will be thrilled to see your feedback as well!
2.0
9 months ago I think it is wrong of them to not take back the extra boxes, when they are the ones to come to my home and measure the square footage. I understand the need to order some extra, but two and a half seems like overkill.
8 months ago Hello Mark & Diane – We asked for feedback and heard what you had to say! Thank you for providing your review – without it we would not have had the chance to make it right. After reaching out to you we hope our solution was fair and that you give us another opportunity to serve you.
8 months ago Thank you for correcting the situation. And yes, if the situation arises for the need of flooring, We will for sure give you a shout. P.S. Your contractor that came to our home was very professional. I would also recommend them. Again Thank You, for making things right. Mark and Diane Reitz
7 months ago We hope to see you soon!
5.0
9 months ago Our sales person Ron was very knowledgeable and very good at explaining things so that we fully understood all products. He is truly a gem!
9 months ago Rita & Butch – Your encouraging words and assessment of our services make us very proud of what we do. Ron is delighted to see your feedback and is excited to serve your future Flooring needs!
5.0
9 months ago Just good old fantastic customer service
5.0
9 months ago Just good old fantastic customer service
9 months ago Harley9770 – Our goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thank you for your review!
5.0
9 months ago Efficient team! The job was done on time and with no drama!
9 months ago Aaron & Sherry – Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!!
5.0
9 months ago Lisa was fabulous... The men putting in floor were good a few chips of paint here and there, but good... only think that I am not happy with.... 2 weeks after I buy my floor it goes on sale... :(
9 months ago Hello KT – Thank you for an awesome review! I looked into your order and see that at the time of the sale, Lisa was able to apply our Valpak coupon to provide you savings on your order. We are happy to hear that you are satisfied with Lisa and our installers. We greatly appreciate your feedback!
5.0
9 months ago Ken, our salesman, was very helpful and patient in showing us flooring options and answering our questions. We had a minor installation issue which he quickly resolved. We would recommend the Racine Carpetland store.
9 months ago Mallonfield – We are happy to hear that your installation issue was resolved quickly! Ken looks forward to helping you with any future flooring projects. We appreciate your endorsement!
5.0
9 months ago Great salesman Rob Reiner. Courteous, competent installers.
9 months ago BossyMama – We take pride in knowing that we hit the mark and met your expectations. Rob looks forward to serving your future flooring needs!
5.0
9 months ago Excellent service and great carpet for very good price.
9 months ago Cavan – Receiving reviews like yours ranks among our favorite things and makes us all feel proud of what we do. Thank you for your endorsement!
5.0
9 months ago A pleasure to work with from beginning to end. The only thing that could have improved the process was a more straightforward pricing structure rather than the piecemeal that's added to the base price of carpet + pad. It wouldn't be difficult to increase the price a few cents per square foot and just have these little things added on.
9 months ago Casey N. – Thank you, as it is feedback like yours that helps us improve our business and what impacts our most valuable asset; our customers! The way you suggest absolutely makes sense and would make our job much easier but unfortunately, no two jobs are ever the same. If we didn’t itemize, our customers could potentially be charged for services they didn't receive. We strive to provide the lowest cost for our customers and are grateful for your feedback. Thank you for an awesome review!
5.0
9 months ago The guys that installed the carpet on our steps were awesome. They left no mess anywhere. I would recommend them to anyone.
9 months ago Marge O. – We highly value feedback on all steps of the process and will be sure to forward your delightful review onto your installation crew. Thank you for taking the time to rate our company!
5.0
9 months ago great company
9 months ago Kristin121 - Carpetland strives for the best experience possible. We are appreciative of your feedback and want to thank you for taking the time out of your day to review our company!
5.0
9 months ago Brian Gordon did a wonderful job in managing all aspects of ordering carpeting, setting up installation etc!
9 months ago Debra H. - We re so glad to hear Brian was able to help you with all of your flooring needs!
5.0
9 months ago Brian Gordon did a wonderful job in managing all aspects of ordering carpeting, setting up installation etc!
5.0
9 months ago My sales person, Rick Jacobs, was great...very knowledgeable, no pressure, overall awesome!
9 months ago Lorri - Rick can't wait to help again with your flooring needs. Thanks for the excellent review!
5.0
10 months ago John Z. once again came through as the carpet expert! He is diligent in his communication throughout the process and always had our best interest in mind trying to find us the best deal while making sure it fit our needs. Thanks for your professional service John!
9 months ago Linda and Tom - Thanks for leaving an awesome review! Customers like you are who John appreciates and makes his job more rewarding. We will be sure to pass your review on to John - he will be extremely grateful!
4.0
10 months ago Brenda at the West Allis location was very good with helping us select the flooring for our kitchen and living room flooring projects. We have at least one more flooring project to be scheduled yet. When we are ready, Brenda will be our go-to person. The Installers (especially Ryan & his sister) were very good. Professional and well mannered. We will be requesting Ryan and his sister to install our next project.
9 months ago Chris - We are so glad Brenda was able to help you with your current flooring project and we know she looks forward to your future visit. We also know Ryan and is sister would be very happy to install more beautiful floors for you. Thanks for your review!
5.0
10 months ago Very professional from the time I walked into the store to the installation of the carpet.
9 months ago Joseph - Online feedback is very important to us. Thank you for taking a few moments to let us know how we earned your endorsement!
5.0
10 months ago