CARPETLAND USA FLOORING CENTER

4.2
|
80 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpetland USA Flooring Center 5407 Green Bay Rd, Kenosha, WI 53144-3735 262-925-9090 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.2
|
80 Reviews

Reviews


5.0
3 weeks ago We just had our new carpet installed after visiting the West Allis store and working with Jake. He was fantastic; he did a great job explaining the process to us, and didn't try to 'upsell' us in any way. The installation process was just as described and we are very happy with the outcome! Thanks for the great product and service!
5.0
3 months ago Ken did a fabulous job... from beginning to ending to install. All things were done well and very much communicated throughout.
3 months ago Business Owner Thank you so much for the wonderful comments. We love to hear about our salespeople's success stories! Your encouraging words about our services and products make us proud of what we are doing.
4.0
4 months ago Over all very good, but I was disappointed that the installers didn't cover their shoes was they laid down the carpet. Brand new carpeting and they are walking all over it with their work boots.
4 months ago Business Owner Jean - Thank you for the good review. Shoe covers are always available to our customers upon request however we find that shoes covers cause some issues. Shoe covers tend to move around while on the shoes. Most installers have to carry heavy items in and out of the house, up and down stairs, etc. This could cause an installer to fall or worse cause an injury. They do make sure that the work shoes they wear are as clean as possible before going to a jobsite and they make sure to wipe their feet before entering the door each time. We are grateful for your feedback and your opinion makes a difference to us!
5.0
5 months ago Great Customer service. Very happy with my hardwood floors.
4 months ago Business Owner Thank you for giving us a try!
5.0
5 months ago Ron was excellent to work with. His thoroughness to detail made the experience a pleasure. All the workers who came to my home were courteous and kind. they treated us with respect as well as taking care to be careful and protest things in the house. Would go to Carpetland again for any future projects.
4 months ago Business Owner What a nice review! Thank you Rob & Mary Ann. We are so happy you are more than pleased with your purchase. Thank you for taking time to give a shout out to Ron and our installation crew-your kind words really make a difference.
5.0
5 months ago Worked with Rick Jacobs / West Allis. Very knowledgeable, responsive and easy to work with. I would definitely work with him again!
4 months ago Business Owner Robin, We are so happy to hear that your experience with our West Allis location and especially Rick was such a positive one. We hope we get the opportunity to work with you again!
4.0
5 months ago Sales staff were very helpful and the installation crew did a real fine job
5 months ago Business Owner Thank you so much for taking a few moments to let us know how we are doing. It is good to know that our team exceeded your expectations! We look forward to serving you in the future.
4.0
5 months ago I feel the new flooring is terrific and have recommended Carpetland to others. There is again some movement with some of the laminate causing a gap between pieces. So I may need to have someone come and fix it from shifting. During installation I witnessed our vertical moldings sawn to give clearance for the new boards. However, some of the gaps allow a finger width. More care should have been taken for a minimum clearance cut. I am not happy with these gaps. Someone did come out and applied putty, which looks unslightly. The comment was made that because we were going from carpet to laminate the moldings had been higher. I repeat I watched as these moldings were sawn. Even in the bathroom where vinyl was previously there is an irregularity gap between floor and vertical molding.
5 months ago Business Owner Thank you for taking the time to give us feedback on your experience. We appreciate you letting us know about some of the issues happening to your floor. We want to have the opportunity to fix this. We will be following up further with a phone call so we can discuss what we need to do to make this right. Thank you and we will be in touch soon!
5.0
5 months ago Very good, sales staff was informative and not pushy. I liked the pricing was upfront with a good price and no games played. The pickup went well . They helped me load and I was able to drive my car in which was nice. I like buying from a store in Pewaukee. The product is holding up nice with my new dog.
5 months ago Business Owner Hi Doug! We are so grateful for your feedback as it helps us try better every single day. Thank you for your kind words and for giving us a high five for all that we do! Please keep us in mind for any future flooring needs.
5.0
6 months ago I built a home a couple of years ago and used Carpetland USA for all of my flooring, backsplash in kitchen and tile in the bathrooms. They are fantastic! Before, during and after the sale, they rock! I would recommend Carpetland to everyone I know.
5.0
8 months ago 5
8 months ago Business Owner "Everyone involved, from the manager at store in Glendale to the installer, were very professional and helpful."
5.0
9 months ago I gave Carpetland free advertising on Facebook telling all my friends how GREAT you are.
4.0
10 months ago I was introduced by a restoration company doing my kitchen. Loved the work so much that I had them do 3 more rooms. Had the best sales rep. Gail. Very happy.
10 months ago Business Owner "
It makes us happy that you are happy! It is our goal at Carpetland USA that every customer is happy with their flooring purchase. Thank you for the great review and your business. Gail appreciates your kinds words. We hope you come visit Gail when you find you need flooring in the future. Take Care!
"
5.0
11 months ago I have used Carpetland several times over the past few years both for Residential and Commercial Installations. �Most recently I used them on a remodeling job at our office. �Our salesperson Chris Terry was very helpful and it was clear when speaking with him that he had a flair for design. �The install went smooth and we are happy with the look. �Using Carpet Tiles Chris helped us match our corporate colors which created a very professional and unique look. �Our office stands out!!!
5.0
11 months ago We are extremely pleased with our carpet. The selection and guidance from Joey was really great and the end result was beautiful and met all of our needs aesthetically and practically.
11 months ago Business Owner "
Love to hear it! We really appreciate your great review of Carpetland USA. Making sure our customers get what they need --- and then some --- just makes our day. We hope you come back to visit us when you find yourself needing some more flooring.
"
2.0
11 months ago The in-store experience was great, in and out quickly and they didn't try to sell us something we couldn't afford. However, the installation was not the best. The two installation guys arrived late and took them almost 8 hours to do 450 square feet of carpeting that didn't require any moving of furniture or tearing out/removing of old carpeting. One of the workers kept taking smoke breaks right outside our house which is rude when you're on the job and when the smoke is blowing right in to the house. I've had much faster carpeting done by other vendors. Yes this was a cheaper place to go to but I've literally wasted an entire day for something that should have taken about half the time.
5.0
11 months ago "Carpetland and our sales person, Brenda, came to our rescue. We needed our carpet installed within a few days. Another store in the area had let us down twice with failed installment dates. I sure learned a hard lesson by not going to Carpetland first. We picked out an in stock carpet on Monday and it was installed that Thursday. Yes, they came through for us wonderfully. I was so happy as we were expecting a visiting grandson on Friday. The carpet looks great and passed the baby likes to play on it with flying colors. Our installers were efficient and very polite. The price was lower then I expected. Dealing with Carpetland was a most satisfying experience and I would recommend them without any reservation to everyone. Theresa K. Sept 17, 2016"
11 months ago Business Owner "
Theresa,
We are grateful for your business and are happy that you were so satisfied with all the aspects of your order. Everyone here at Carpetland USA does their best to make your flooring experience the best they can. We hope you give us a chance to provide this great service when you are in the flooring market again. Thank you.
"
5.0
11 months ago "At the store we were helped by knowledgeable salesman, David. He worked with us to get the best price possible. The scheduling was timely for the carpet installation and the installers were good, polite and hard workers"
11 months ago Business Owner "
Amelia,
We appreciate the great review of David. We strive to provide the best salespeople, product selection and installers along with incredible value to keep our customers coming back. We hope you think of Carpetland USA for all your future flooring needs.
"
5.0
12 months ago "From sales to measuring and installation this company is perfect! You see their commercials on TV all the time but until you have them in your home you don�t know how really skilled, professional and wonderful they are all of which is at a very, very competitive price. Stay away from the big box stores and all their frustration. Call Carpetland for the old fashioned service you want. My installation was not easy with lots of stairs and odd angles. The whole installation is perfect and Jose�s crew was one of the most experienced people I have ever had work at one of my projects. Rob Reimer who helped me with my selections was great too. I didn�t have a lot of money for this project and he helped me find attractive and affordable options."
12 months ago Business Owner "
JJ,
Thank you so much for the glowing review. Everyone at Carpetland USA works hard to make sure that everyone is happy with all the stages of their flooring purchase. We appreciate your business and hope you consider Carpetland USA for your future flooring needs.
"
3.0
12 months ago My husband and I stopped here to check out what carpet options they had because we were interested in replacing some carpet in a bedroom. The sales people at the actual store were very helpful with what we needed. We were able to purchase a remanent piece of carpet that was just big enough for the room we were carpeting as well as installation for $300. The slight issue we had were with the people that were installing our carpet. We were told that the installers would arrive between 12:30 and 1:30, which was fine because I would be home then. BUT they called my husband at about 10:30 stating that they were on their way to our house to install the carpet - what!?!? That was 2 hours before the time we were told! We told them that we wouldn't be home until 12:30 pm and they seemed to have an attitude about it but they agreed. When I did get home and they installed the carpet, which I didn't have an issue with. They were able to complete the job about 1.5 hours. Store service: 4 stars Install service: 2 stars
5.0
last year We are very happy with are new kitchen floor from Carpetland USA. I also can't say enough about the great job the installer did.
last year Business Owner "
Chuck,
We are so glad you are happy with your new kitchen floor. We do our best to send out installers that are trained and certified in the flooring that they install to make sure we are able to meet your expectations. Thank you for your business! We certainly hope we can help you again sometime in the future.
"
1.0
last year All we asked for was a quote from them on flooring that is being replaced by someone who scratched our floor. Mike from this store was extremely rude. His lack of customer service was embarrassing for the store. We needed 3 quotes from 3 different flooring businesses and the other 2 didn't need a floor picked out. They just quoted us the same floor we had. Mike refused to personally work with us and told me to ask for another sales associate because he didn't like my tone. Too bad. I am in the housing business and this will be the last time I work with carpetland. I have used them before for other projects but I'm done with carpetland. I will let everyone know how rude Mike was and to go else where. �Just Sad. Hopefully Mike superior reads this and take care of this employee.
5.0
last year We walked in just to get a second opinion and walked out knowing the carpet we chose was considerably less expensive with a better pad and we didn't have to wait a month for installation!
last year Business Owner "
Kerry, we are also happy you stopped by. The salespeople at Carpetland USA want to be sure that you are happy by making sure you are getting just what you are looking for, and providing it at a good value. We hope you stop by again when you are shopping for floors in the future. Thank you for your business!
"
5.0
last year "We received superior service from the start of our project to the finish. From initial design assistance, to the installation of new flooring in three rooms, we had a great experience, and we love our new floors!"
last year Business Owner "
Kris, we are very happy that you love your new floors. Our salespeople provide that same superior service to all the customers of Carpetland USA. We certainly hope you think of Carpetland USA for all your future flooring needs. Thank you for your business.
"
5.0
last year Product and installation was quite excellent. I am very happy
last year Business Owner "
Jerry, We are excited that you are so happy with all aspects of your flooring purchase. Carpetland USA spends many hours training our salespeople and selecting the right products so that you can be happy with your purchase, since that is our main goal. We appreciate your time to let everyone know about your great experience. Whenever you are in the market for more flooring, please stop by and give us the opportunity to make you happy again.
"
4.0
last year "Rob was very helpful and gave me other options, which I'm pleased with. the vinyl planking and carpet were the perfect choice."
last year Business Owner "
Thank you for the nice words about Rob. Carpetland USA prides themselves on the knowledge and character of all it's employees. We certainly hope you consider visiting Rob in Glendale if you have any future needs for flooring. We appreciate your business.
"
1.0
last year Carpetland in West Allis has horrible customer service and not professional at all. When in the store had bad service and the sales person arranged for a home estimate. He picked the date and time and never showed up. When I called him, he said he double booked himself. He never called that day to say that he double booked or anything. I would not waste my time or money with the company or their sales staff.
2.0
last year They have a great selection on flooring, but I wouldn't recommend having them do the installation. When we spoke to the sales person, he said our small (25 square foot) bathroom would be "just under $500" for everything. I thought that was fair for the higher-end tile we were getting (almost $8 square/foot), so we scheduled a measurement time. When we got the quote back after our sales person failed to get back to us multiple times, they said it was about $800 and told me the sales person misquoted me and explained they have a $400 minimum labor charge. I thought that was a ridiculous price for such a small bathroom, so I looked into finding my own contractor. I found my own contractor, bought the flooring from Carpetland and got the job done for $410 for everything (I got a $50 discount on the tile for being misquoted and the hassle of getting the quote). Lesson learned -- it's OK to buy the floor from Carpetland, but find your own contractor. I talked to the contractor who did our installation and he said Carpetland (and other big box dealers) charge the customer double of what they pay the contractors for labor and double for all the material to put it in, which explains why their quote was so high! Also it should be noted that I did end up dealing with a store manager who was very apologetic for us getting the wrong quote and the sales person not getting back to me multiple times, but I just felt like they get you hooked into something you like and just hope you get suckered into paying a higher price.
5.0
last year "Had hardwood flooring put in my entire home. Could not be happier with it. Carpetland is awesome, from the sales department to the installers, will absolutely use again for my other flooring needs."
5.0
last year So very happy with the people at carpetland. Dave who put the floor in did a very good job. This is my third time having floors done be Carpetland. I tell anyone who are doing flooring to go there.
5.0
last year "Our service through Debra Konsella-Nowak at Carpetland USA, 208 W. Silver Spring Dr.in Glendale, WI was exceptional! She helped me until we found the right floor that matched the bamboo floor we had put in in about 6 yrs. ago, until we found the perfect match. The installers, Jeff Lunde along with his assistant put our floor in in half a day. They did a wonderful job. I would highly recommend Carpetland USA to my friends."
last year Business Owner "
Thank you for the recommendation. At Carpetland USA, we do our best to be sure that everyone has something to brag about. We appreciate your business and hope you visit us again some day.
"
5.0
last year "Ron Hebbring was extremely pleasant & very knowledgeable on the product. We already have our next project planned with him, just not sure on our timeline. Jose also did a great job with our installation."
last year Business Owner "
At Carpetland USA, we try to be sure that our staff has the knowledge to make sure that you are able to find the flooring that best fits your home and your tastes. Ron is definitely one of those very knowledgeable salespeople that we count on to make that happen for you. We are so glad that you had a great experience and have already come back for more. Thank you for your business.
"
5.0
last year "We were first referred to CarpetLand by our contractor. Upon arrival he had told us to ask for John Shinkle who was very knowledgeable about the different flooring selections, came to our house later that week saw our space and recommended a layout pattern that would make the space feel bigger and the installers that came were great!"
last year Business Owner "
Thank you for the sharing your great experience in this review. John is one of the many salespeople that work hard to make sure that our customers get the flooring they are really looking for. We hope that you come back when you find yourself looking for flooring in the future.
"
5.0
last year "I had both carpeting and a hard wood floor installed. I felt like the installers performed the work as if they were providing the service in their own home. Their finished product made sure everything was neat and clean, with doors being cut as needed to assure a proper fit, and floor edgings looking great. And best of all, the gentlemen providing the service were just plain really nice people. My thanks to them all for such a positive experience."
last year Business Owner "
Thank you so much for the positive comments. We at Carpetland USA Flooring Center try to bring to our customers the same experience we would expect ourselves from a flooring store. We will be sure to pass along your comments to all that were involved. If you are in the market for flooring in the future, we hope you will give us another chance to provide the same excellent service.
"
5.0
last year Sales person explained process and took time Carpet installers did an amazing job moving furniture and install Would highly reccommend carpetland
last year Business Owner "
Thank you for the recommendation. At Carpetland USA, our salespeople really want you to understand the process, so that you can get the best flooring for your home. Also, our installers are some of the best in the area. We hope you consider Carpetland USA for your future flooring needs.
"
5.0
last year "Jake is professional, pleasant and works with the customer so they get the best value for their investment. The installers are hardworking and did a great job. Will highly recommend."
last year Business Owner "
Thank you for the high recommendation. Jake is one of many salespeople we have at Carpetalnd USA that want to be sure that you understand the whole process so that you are happy with your flooring choices. Also, we have some of the hardest working installation crews in the Milwaukee area. We hope that you consider Carpetland USA Flooring Center for your future flooring needs.
"
5.0
last year "I am so pleased with the work Carpetland did. The store manager that was assigned to my flood issue, came and accurately measured, set out samples for me to choose from, and was very courteous and professional. The installers could have made this a two day project but insisted they stay and finish the job, so I didn't have to deal with a mess. They all did an excellent job!"
last year Business Owner "
We are happy that you are pleased with your experience at Carpetland USA. Our salespeople take the time to be sure you understand how the purchase works so that you can select the best flooring for your home. Our goal is to allow the least amount of disruption to your home, while still giving you a quality installation. We hope that if you need more flooring, you give us a chance to provide that excellent work again. Thank you for your business.
"
4.0
last year Clean work and pretty fast! Was installed in my tenants home and they were inconvenienced very little. I appreciate that.
last year Business Owner "
We are happy that your tenants found the installation pleasant. We strive to have the best installers in the area, the ones that do care about how the job looks and take special care of the things around them. We only hope that we can help you out in the future. Thank you for you business.
"
5.0
last year "I have worked with Ken at Carpetland in Racine now a number of times and he has always gone above and beyond to find what I need. Working with some retail clients who frequently have somewhat unrealistic time frames, Ken has never failed to produce for us."
last year Business Owner "
Ken is very knowledgeable and an all around fun guy. He will do whatever it takes for all our customers, because nothing is more important to him than having a happy customer. We are lucky to have him at Carpetland USA. If you have any flooring needs in the future, please give Ken a call. Thank you.
"
5.0
last year "We just had one room installed and it went as smoothly as I could have hoped! The staff at the Waukesha, WI Carpetland were professional and knowledgeable and got everything done quickly and easily. The installer that came was professional, fast, and did high quality work. I couldn't have asked for a better experience."
last year Business Owner "
We are s happy you had such great service. The staff at the Waukesha store have many, many years of combined experience and training in all type of flooring material. Put that together with the best installers in the Milwaukee area and you get great flooring with great service. We hope you keep us in mind the next time you need flooring. Feel free to put the staff at that location to the test and stop by with any flooring questions you may have. Thank you for your business.
"
5.0
last year "Lisa was great at helping get the tile and flooring we needed for the bath remodel. The installer, Larry, was very knowledgeable and hard working to get the job done. He also made suggestions for a good look on the front tile and curb."
last year Business Owner "
Cathy, thank you for the great review. We appreciate your business and look forward to working with you again!
"
5.0
last year "We used Carpetland for our kitchen floor installation about a year ago and had such great service that we decided to go back for our carpeting. John was our salesperson for both floors and was wonderful. I told him what I was looking for and he made the whole process very quick and painless. The price was cheaper than I was expecting also. Now, the carpet installers? Nothing less than amazing! They showed up a couple minutes earlier than what I was told, and by 2:30 they had ripped out the old and installed the new by 3:00 pm in 3 bedrooms, a living room and a hallway. They cleaned everything up and were VERY PROFESSIONAL!"
last year Business Owner "
Valerie,

Thanks for the unbelievable review. We are so happy that your experience was a great one. At Carpetland USA, we strive to make sure all our customers experience nothing but the best.service from everyone involved with their order. Thank you for your business. We certainly hope we can help you in the future.
"
3.0
last year "Well mark the tile guy was here right on time at 8;30 to take care of my cracks in my grout the half bath he redid and about 15 cracks in the rest of the 600 sq ft., I wish i was told up front that i might see some cracks but was unaware of that, until my handy man was putting in my sink and saw them and he went around looking for more. So now i am satisfied with the floor. Still have to get the tv taken care of i thought the salesman said Monday but did not here any thing, So i will wait and see what happens"
5.0
last year "David picked up the tv and paid for it so now everything is up to par and i am a very satisfied customer. Thanks to Mark and his son for doing the tile. thanks to the carpet crew and Thanks to David for taking care of everything, and yes my full bath will be done to by Carpetland Waukesha thanks to everyone"
last year Business Owner "
We are glad we were able to turn your experience into a positive one. Although unexpected things can happen sometimes, we do stand by our customer service and will do what it takes to make even an unfortunate situation a positive experience for our customers. Thank you for your updated review. We look forward to working with you in the future.
"
1.0
last year "well i sent one review through, now i am puzzled more the tile floor i had done the grout is cracked now in a lot of spots. I had about 600 sq ft of tile laid down and about 6oo sq ft of carpet so i called David again at the Waukesha store. Right now i think they have a lot to show me and do for me now. Just really confused here, with spending lot of big money not just a thousand or so a lot more. so i hope this gets taken care of soon just like my broken tv that they cracked the screen on, so we will see what happens if they do my full bath now."
5.0
last year "When you first walk into the store, you are overwhelmed by all the different flooring options. Aaron Kostuch at the West Allis store and Dave Rawley at the Pewaukee store were able to explain all the different types of carpet and advantages/disadvantages of each. I was extremely impressed with their knowledge and willingness to explain everything in such detail while my daughter was jumping around the store. The installer that Dave sent to my house was professional, clean, and very thorough in his measurements. When the carpet is installed, I am sure it will be done in a quality manner and perform just as Aaron and Dave told me it would."
3.0
last year "The tile guy Mark did excellent work, very particular with his work, and he does take his time to make sure it's done right.Carpetland said it would take two days but it took a full three days but i rather have a job well done. The carpet guys did beyond the exportation that i expected, but it was hard with the carpet guys here and the tile guys, so they had to move stuff back and fourth the only thing we have to take care of yet is my 46in flat screen tv screen is cracked now so we will see what David does to clear this problem up but i am getting another full bath done with Carpetland, They did my master bed room and living room with carpet. tile they did the entry ways, half bath, 1 full bath and kitchen, hallway, and family room. I hope i can add photos later because i will."
4.0
last year "The work done, was done with patience and care. Both to create a new look and to make sure there was no damage done to anything existing. Coupled with the new counters, splash plates, and new bathroom cabinets, the look created throughout the house is one of a new home. Everyone that comes in for the first time is in awe of the changes that have been made and how it changed the atmosphere of the house. There is a definite feeling of warmth the changes have made. I sometimes just sit and look at the new look, and then I wonder why I did not do it along time ago."
last year Business Owner "
We are so happy you are pleased with your purchase. We strive to make sure all our customers have an experience that gives them a great new look to their home. Thank you for your order.
"
5.0
last year We just want to say thank you for such a wonder experience. From the showroom to the completed project everything was done to perfection. Installers were wonderful.
last year Business Owner "
Thank you so much for your great reviews. We really appreciate it and look forward to many years of serving your flooring needs.
"
5.0
last year "We recently put new vinyl in the kitchen and carpeting on the steps to the basement. From ordering to installation, the job was very well done. Excellent subcontractors who did the installing."
last year Business Owner "
Thank you for the great review. We really go out and find the best installers in the area to make sure your selections look wonderful in your home. Please keep us mind for you future flooring needs.
"
5.0
last year "I am so very pleased with the new carpet we received from Carpetland USA. The sales representative, Jake Sommer, was extremely knowledgeable about the quality of the carpet we were looking for. Also with the arrangement of final measuring and installation. The price could not be matched by anyone else. All around a very good experience."
last year Business Owner "
Lynne, we are excited that you are happy with your purchase. We really do everything we can to be sure all our customers are happy. If you have any need for flooring in the future, give a call and we'll help you out.
"
4.0
last year "I can't say enough good things about them. They finished installation last week and it is beautiful! Carpetland USA quoted me a thousand dollars less than several other stores. John was knowable, the installers were skilled, prompt, and the finished product was better than I even expected."
last year Business Owner "
Thank you for the great review! We our proud of the quality of our salespeople and installation crews. They really are the best out there. We are happy you love your flooring choice and hope that we can help you out with any needs you might have in the future!
"
5.0
last year "We needed to replace our dining room carpet--made an awesome choice! Would have preferred hardwood or similar flooring, but would have been too much discrepancy in heights of flooring between adjoining rooms. Salesman Rob was extremely helpful; installers were prompt and put lots of attention to smallest details (home over 140 years old with walls that are not perfectly straight and corners that are not 90 degrees, etc.). Love the appearance and feel! Will definitely return for future flooring needs!"
last year Business Owner "
Thanks for the great review! We are glad you are happy. We pride ourselves on providing top quality installers that can make decisions on the spot for unusual situations that may arise. Please give Rob a call if you need other flooring replaced, or if you have any questions about flooring at all. He will love to help you out.
"
4.0
last year "My salesperson, Debra, was very knowledgeable and I am delighted with the carpet in my mud room"
last year Business Owner "
Cindy Sue - We are so glad you are happy with your carpet. We appreciate your business. Debra really puts her all into helping her customers and is one of the many great salespeople that Carpetland USA builds its reputation on. Please let us know if we can help you out with anything else in the future.
"
5.0
last year "Rob (Glendale store) was a perfect salesman! He knew the carpets very well, and explained every question I had. He was very positive, kind and smart."
last year Business Owner "
Jules, we think Rob is pretty great too. We are happy you were able to get all the information you needed to make the right decision. If we can help you with anything else, just give us a call.
"
4.0
last year I love my new carpet more than a person rightfully should. And it was installed less than a week after I ordered it. This was my first time purchasing carpet, so I don't have anything else to compare it to. I like that I could walk in, browse a variety of rolls in the back room, and make an appointment to have it installed a.s.a.p.
5.0
3 years ago What a difference Customer Service makes! � In less time than it took me to drive from the horrible experience had at another store, We Have Carpet!!! Rick was great from start to finish. �He did not even trying to up sell us on a more expensive carpet and pad. � I hope the carpet the installation goes as smoothly
5.0
3 years ago We have worked with CarpetLand for many years and the variety and selection available always fits our customer’s needs. Customer’s love working with the incredi...
1.0
3 years ago I spent $10,000 putting vinyl plank in my home and was told that felt would be put under my furniture. The installers would not put the felt under the furniture. The very day they finished the installation I found scratch marks all over my floor. I returned to the store that day with pictures and was guaranteed they would fix it for me. To make a long story short after many phone calls before receiving return calls and a visit to my house with some product that did nothing for the scratch marks (missed appointments, late every time) I finally gave up after more than a month of playing the game over and over with them. The last time they came to the house my daughter made me understand that I was being totally blown off. I was once again assured that I would hear from them in a reasonable amount of time and it is now another week later and still no call, I have decided to stop calling them and will just start trying to warn others. The owner and sales person said they felt that the problem might be a defective finish coat on the vinyl and they were going to have a rep from the company come look at it. Since I am not going to play the fool anymore I just want to warn the rest of you. If you have any issues with the product after they have installed it, I hope you don't have the issues I have had. Diane Blackmon
5.0
4 years ago Good people
1.0
4 years ago Carpet was OK, installers were good, and customer service was awful. Salesman Thomas Chappell lied about calling me to inform me of a $80 price increase from his quote. As a matter of fact, he never called or returned any one of my 3 calls…
0.0
4 years ago Carpet was OK, installers were good, and customer service was awful. Salesman Thomas Chappell lied about calling me to inform me of a $80 price increase from his quote. As a matter of fact, he never called or returned any one of my 3 calls…
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago Very friendly saleman, not pushy and will go out of his way for us even though we didn't get the carpet from them
4.0
5 years ago As I sit and type, I'm admiring my new carpet! We researched a handful of carpet places that were reviewed well online from others and narrowed it down to a few. Carpetland USA was not only the least expensive option, it was also the fastest. With a baby on the way, time to install was definitely on our higher list of priorities. They were able to measure and install in a week with the carpet they had in stock. We also saved money by choosing an in stock carpet. The install team was professional and courteous. Husband, dogs, and I are all a fan!
1.0
5 years ago Way over priced on carpet and installation. They only have gimicks of free this and that but have hidden fees and jack up the non free items
1.0
6 years ago First off, in entering the store, i was ot greeted by any sales staff. 4-5 of them were seated in their chairs, talking amongst themselves and I had to approach them. That aside,my husband and I are putting our house on the market and…
5.0
7 years ago The whole experience was great, no pressure to buy. Installers did a fantastic & very neat job. Very Courteous Everyone.?
5.0
7 years ago We have come to carpetland for all our flooring and have been very pleased.
5.0
7 years ago karen was great and all the staff was friendly & helpful. Overall very pleased?
5.0
8 years ago Salesman was courteous and friendly & informative, installers were excellent!
5.0
8 years ago I will only buy carpet from carpetland. This company is great!?
5.0
8 years ago I've received great service on both ceramic tile and carpeting through Carpetland. I highly recommened them
5.0
8 years ago Would def recommend to others, would use you for future purchases, great job overall.
5.0
9 years ago We were shopping for new floors for our house. We drove past carpetland and found hardwood floors and carpet. The price's were the best in town. We shopped at 5 places to find out they were the best. The floors were installed last week and…
1.0
9 years ago In 2004, we had almost 1300 sq ft of laminate flooring installed throughout our home, at a cost of nearly $13,000. In the beginning, it looked beautiful. However, after time, the joints started separating and the seams were "peaking"…
1.0
10 years ago It has been 3 months since we paid for the wood floors & installation, and the installation still has not been finished!!! Carpetland's sub-contractors are lousy; they lie all the time, so are the sales people. No phone calls have been…
1.0
12 years ago Terrible customer service. Ordered carpeting for dining room, great room and hallway. Ripped up old carpeting ourselves to save some $$, only to find out our new carpet was on back order for 1 month. Constant phone calls back and forth to…
3.0
12 years ago I visited this business and was satisfied with it. I found the service to be a little slow but once waited upon, the service was good. They had alot of different carpet types to pick from and had samples on hand.