CARPETLAND USA FLOORING CENTER

4.6
|
259 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpetland USA Flooring Center 6051 Regency West Dr, Mount Pleasant, WI 53406-4947 262-554-7070 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
259 Reviews

Reviews


4.0
last week Installation team was fantastic! We absolutely love the flooring. The sales experience was ok. I probably talked to my sales rep for a total of 3 min. Lots of calling back and forth on the front end due to having to catch his schedule. Would be great if it were more of a team approach and anyone could help me. It’s not like he had value the others couldn’t have helped with.
4.0
last week Stop advertising next day installation, if I have to wait 2 weeks!
5.0
2 weeks ago Jake Sommer was great to work with. He made the process very easy and answered all of our questions. I would recommend him to anyone!
6 days ago Maxx R – Carpetland is excited to hear we exceeded your expectations. Jake is a great salesman and truly is committed to his customers. We appreciate your recommendations and hope you visit us again soon. Thanks for your review!
5.0
3 weeks ago Everyone was polite and courteous. Carpet looks fabulous.
last week Janet M. – We are thrilled to hear you had a memorable experience with us. We look forward to helping with any future project you have. Thanks for a great review!
5.0
last month No
last week Jodi & Jeff A – Carpetland appreciates you taking the time to leave us a great review. We hope to see you again soon!
5.0
last month I had an excellent experience, Brian Gordon was a pleasure to deal with from start to finish. Caesar and helper were very professional installers. Very satisfied.
last month Jeff W. – Carpetland is thrilled to hear we hit the mark for you. Brian and Caesar’s installation crew look forward to helping with your future flooring projects. Thanks for a great review!
3.0
last month The installer left without even saying bye or having us check the install!
last month Renee & John T – We are sorry to hear that your interaction with the installer was not top notch, but we do hope that the quality of his work far surpassed his demeanor. We understand that communications are essential to a good experience from start to finish.
5.0
last month Adam was so helpful. Adam took the time to help us match new flooring to the existing woodwork in our home and seemed interested in the vision of our remodel. It's because of Adam's nice personality, willingness to help us find a perfect match and his knowledge of your products that we decided to go with Carpet Land over Drexel and some other competitors.
last month Craig & Sherri G – We are grateful to hear you chose Carpetland over other companies to help with your project. Adam is very committed to his customers and we are lucky to have him as part of our team. Adam will be thrilled to see your kind words. Thank you for an awesome 5 star review!
5.0
last month Excellent customer service - Bruce provided good information regarding the various carpeting we were considering and was easy to work with. Good follow-up from office personnel and the installation team was on time and did an excellent job with our carpeting installation. It was an excellent experience and will use Carpetland again for future flooring projects. Great job by all involved with our carpeting project - very much appreciated!!
last month Ted D. – All of us at Carpetland are so pleased to hear that your experience was excellent. Bruce will deeply appreciate your kind and encouraging words. Thank you for taking the time to leave such a wonderful review. We hope to see you again soon!
5.0
last month Not at this time
last month Diane G – Thank you for taking the time out of your busy schedule to let us know how we are doing!
5.0
last month Extremely happy with my new vinyl floors. Great job! I recommend Carpetland to all my neighbors
last month TMR_G – Receiving reviews like yours ranks among our favorite things and makes our entire team feel proud of what we do. We appreciate your recommendations to friends and family. Thank you for your endorsement!
last month
5.0
last month Great service and Great installation!
last month Mike & Jean K – Carpetland is thrilled to hear we exceeded your expectations. Kevin will appreciate your feedback too. Thank you for an awesome review!
last month Your welcome!
5.0
last month Great experience from beginning to end!
last month Lakegeorge13 – Carpetland USA takes pride in knowing that we hit the mark and met your expectations. Thank you for your review. We look forward to serving your future flooring needs!
5.0
last month My experience at Carpetland couldn't have been better. In a time where customer service seems non-existent, John's expertise, advice, and flexibility were outstanding. From coming to our new home to measure and help us choose the right flooring, to ease of ordering, delivery and installation, we were very pleased with the whole experience. The staff was skilled and professional, yet also very personable. We absolutely love our new floors and would not shop anywhere else.
last month Deanna F. – What an awesome review. We are so glad to hear John was able to provide an exceptional experience for you and he will be thrilled to see your review. Carpetland appreciates you taking the time to tell us how we earned your endorsement!
5.0
last month We were very pleased on how you listened to our needs and showed up what you had that would work for us.
last month Darrell & Sheri G – Carpetland works hard to provide our customers with not only a positive experience, but we want to cater to every customers individual needs. Drew is also appreciative of your kind words. Thank you for your review!
4.0
2 months ago Had a great experience, from picking out the carpeting all the way to the installation.
last month Sue H. - Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thanks for your review!
5.0
2 months ago The whole process was very smooth. Bruce kept me updated with everything that was going on. I've had carpet from Carpetland multiple times and always a great experience. :-)
last month Lance & Katie C – Carpetland is elated to hear you trust us with your flooring needs. Your kind words encourage our entire team and Bruce will be thrilled to see your feedback. Thank you so much for a great review!
5.0
2 months ago Overall a positive experience.
last month Malek - Thank you for giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
2 months ago Very happy with the entire experience. Best installation we've ever had. Your installers are to be commended.
last month Ted V. - Online feedback is very important to us. Your installation crew - IM Carpets, does great work and we are lucky to have them on our team. Thank you for taking a few moments to let us know how we earned your endorsement!
5.0
2 months ago Wayne was easy to deal with and very personable.
last month "LeRoy F. – Carpetland is glad to hear Wayne hit the mark for you and he is eager to help with your future flooring needs. We appreciate your awesome review!"
5.0
2 months ago Mitch was very good. He took time to be sure the floor lay out was what we wanted and would look good. Thank you.
2 months ago Kari S. – Thank you for taking the time to leave us a review. We are so happy you choose Carpetland for your flooring and that Mitch hit the mark for you. Thank you for letting us know how we earned your endorsement!
5.0
2 months ago My sales rep Ken was fantastic. The whole experience was exceptional. Thank you to all the team members at Carpetland
2 months ago Greg A. – Your encouraging words and assessment of our services makes us very proud of what we do. Ken will be delighted to see your feedback and looks forward to helping you with your future projects!
5.0
2 months ago Ken Ropp was very courteous and kind. He is very knowledgeable and helpful. He made the whole experience great!
2 months ago Cheryl C. – Carpetland wants to thank you so much for sharing your experience. Ken looks forward to working on your next project. Thank you for a great review!
4.0
2 months ago Friendly, got the order correct. Timeframe for install was done on schedule. Overall good experience.
2 months ago Neil & Gail E – We are happy to hear that you had a positive and memorable experience with us. We appreciate your review, thank you!
4.0
2 months ago Everything went well, from the salesman, Ken, to the installation.
2 months ago Janet V. – Carpetland appreciates your review and taking the time to let us know how we are doing!
4.0
2 months ago It would be nice to confirm install time the day before
2 months ago Wayne R. - Thank you for taking the time to bring up this issue via your review. Though we do take the time to call the day before as a reminder of an upcoming installation appointment, we can only give a window of time in the morning that the installer will call you to set up an estimated installation time. Due to having multiple installation crews and multiple jobs per crew, it sometimes is hard to give a window of time the day before installation as each job is unique in what service is being provided. Our installation crews are better equipped to give a time the morning of the installation based on each job that is assigned to them and what services are being provided on each individual job. At Carpetland USA we are here to serve you and will always try our best.
5.0
2 months ago My wife and I are so happy with the new flooring. The installers were very meticulous making sure everything looked perfect. The craftsmanship was even better than I could have ever hoped for. We will definitely return when more flooring is needed. Thank you for providing outstanding service.
2 months ago Greg & Kathy B – Carpetland is elated to hear your experience with us was successful and memorable. Your installer, David, and his crew are a valued team and we are proud to have them with us! We look forward to helping you with your future flooring projects and thank you for an awesome review!
4.0
2 months ago Ken was exceptionally good at showing me samples that met our needs. He explained features of each type of carpeting, including the paddings available. He came back to the store on his lunch break, just because I'd came in to do more looking. He was very apologetic when a carpet sample was not available for my husband to view. The installer were very efficient, courteous, and cleaned up when job was completed. One problem was avoided regarding installation of kitchen carpet when my husband noticed they weren't putting carpet up the cupboard baseboards ( it was stated on install papers that it should be done).
2 months ago Judy & Glen D – We are so happy that your installation was completed without any issues and that Ken was able to provide you with great service. Thank you for your review!
4.0
2 months ago We don't like pushy sales people, but we do like getting help and opinions and our sales person was too lax, didn't seem to care whether or not he got our sale.
2 months ago Elizabeth D. – Thank you for your feedback, we value each and every customer's opinions to help us be the best we can. We try our best to give every customer the service they deserve, and our sales staff wants you to feel comfortable with your purchase. If we were a little too relaxed with your flooring purchase I apologize, every sale and opportunity we get means everything to us.
5.0
2 months ago The installation look great
2 months ago Bonnie & Pete F – We are glad to hear you are happy with your installation. Ken appreciates your feedback and we hope to see you again soon!
5.0
2 months ago Service and customer satisfaction seem to be a major concern is top notch
2 months ago Gregg W. – Our entire team appreciates your kind words and review, Thank you!
5.0
2 months ago It was a great experience especially considering it was my first time buying carpet. Brian was very helpful and a pleasure to work with. I was able to get my carpet picked out and installed in just 2 weeks! The carpet was measured within 2 days of my store visit and the team of 2 finished the installation in my living room, dining room, and hallway in about 2-2.5 hours. I actually decided to go with Carpetland based on a recommendation from my parents and I would definitely recommend to others. Thank you!
2 months ago Yontel L. – Thank you for your excellent review. Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear Brian met your expectations and provided you the service you deserve. We also appreciate your parents recommendation of us; extend our Thank You to them as well!
4.0
3 months ago Everything was fine.
2 months ago Poikonen64 – Carpetland appreciates your review and taking the time to let us know how we are doing!
4.0
3 months ago It was fine. Installlers were fast just not super friendly but that’s not their job
2 months ago Btabor – We are thankful for your review and happy the installers were able to complete your installation quickly. Thank you for your review!
5.0
3 months ago I thought the installers did a very good job. They were customer focused and willing to share ideas and offer suggestions.
2 months ago Bryan H – We are so happy Custom Surfaces hit the mark for you. Jeff and his crew are very experienced, and we are happy to have them as part of our team. Your 5 Star review is awesome, Thank you!
5.0
3 months ago Ron was very helpful in getting measurement arranged, carpet and pad ordered and installation set up promptly. Installers were great, fast and neat. Carpet looks and feels great.
2 months ago Nanette & Jim R - Ron is truly happy that he could help you select the perfect product. Uriel and his installation crew also do a great job. Thank you for taking time to leave such a great review!
4.0
3 months ago Good service
2 months ago Wendy & Steve – We appreciate your kind words and hope you visit us again soon!
5.0
3 months ago Service from the second we walked in the doo to completion of install was 5 Star!
2 months ago Lana – Carpetland is thrilled to hear that we exceeded your expectations. Thank you for an awesome 5 Star review!
5.0
3 months ago Drew was an excellent person to work with. He explained the quality and didn'Thanks again Drewt pressure me. He did a wonderful installation date. We needed this date as everything else was dependent on it. I would recommend carpetland to anyone.
3 months ago Carol L – Carpetland is thrilled to hear that Drew was able to earn your trust and give you a memorable experience. We do our best to accommodate our customers’ needs and are grateful for the opportunity to serve you! Thank you for a great review.
5.0
3 months ago You guys are amazing!
3 months ago Emma S – Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!
5.0
3 months ago You guys are amazing!
5.0
3 months ago Carpet installation was very well done, no imperfections, they cleaned after themselves very nicely and were very pleasant and accommodating. If we need more carpet you can sure we will be back.
3 months ago Patjohnh - Thank you for taking the time to let us know how we are doing. Your review of your services and products make us so proud of what we are doing. We hope we have the privilege to serve you again!
5.0
3 months ago Excellent Installers - bathroom floor and carpeting. Thank you.
3 months ago Michael L - We highly value feedback on all steps of the process and are glad that your installation crews were able to surpass your expectations! We appreciate your awesome review – Thank you!
5.0
3 months ago Jake was an awesome, down-to-earth, no pressure salesman. We looked at MANY stores for carpeting and were going to buy from Home Depot, but they INSISTED they had to sell us 55 sq.ft. MORE than we figured out we needed. Jake took the time to explain the carpet buying process - even had us draw our basement on graph paper - and indeed we did NOT need anywhere near 55 MORE sq.ft. of carpeting! We got a great price on the Carpetland carpet, even better on the pad. IMPORTANT NOTE: the installer they sent us, Oscar, was BEYOND nice, super-efficient, clean, on time and knew his stuff. We plan to buy from Carpetland again - and will insist the installation is done by Oscar (and other guy we didn't get his name).
3 months ago Stanya S. –Adam is committed to his customers and we are so happy to hear he hit the mark for you. It is exciting to hear you enjoyed your experience with Carpetland and we can't wait to see you again. Please spread the word and we can assure that your friends and family will receive the same great experience you have. Thank you for an awesome review!
3 months ago We will spread the word about Jake and Oscar - not sure who Adam is. But I'm happy to hear he's also committed to his customers :o)
3 months ago Stacy T. - We apologize for posting a response to another review on yours - please forgive our operator error! We are so pleased that your installer, Oscar and his helper provided you the experience you deserve. We are honored that you chose Carpetland USA over other businesses to help with your project and Jake is also grateful for your kind words. Thank you again for your awesome review!
5.0
3 months ago The entire experience was excellent. Adam was exceptional in taking his time to explain all the details, very professional, responding quickly to my telephone calls. He called me to make sure all the process went well. The floor looks great. Thank you.I will refer people to your business without hesitation.
3 months ago Stanya S. –Adam is committed to his customers and we are so happy to hear he hit the mark for you. It is exciting to hear you enjoyed your experience with Carpetland and we can't wait to see you again. Please spread the word and we can assure that your friends and family will receive the same great experience you have. Thank you for an awesome review!
4.0
3 months ago I thought the experience was very well done from the sales support to the installers. Our sales person was very knowledgeable and our installers were on time each day, professional and cleaned up each day they were here. Great Job Team Carpet Land!! Best Regards, Michael Kirst
3 months ago Ann & Mike K – Receiving reviews like yours ranks among our favorite things and makes us proud of what we do. Adam and your installation crew are ready to assist with any of your future Flooring needs. Thank you for your endorsement!
5.0
3 months ago I needed carpeting fast, and Carpetland (especially Rebecca) worked to make it happen. Excellent experience.
3 months ago Kareng2715 – We are happy to hear that Rebecca was able to help you so quickly and provide you the service Carpetland is known for! We appreciate your endorsement!
4.0
3 months ago The installers could of spent more time chasing squeaks in the wood floors. Otherwise they did a good job.
3 months ago Rick W – We are pleased that we could resolve the squeaking and that you are happy with your new Flooring. We appreciate your endorsement, Thank you!
4.0
3 months ago did a good job
3 months ago Bill & Jody J – We are honored by your choice to do business with us. Thank you for your review!
5.0
4 months ago Very good and fast service. Thank you
3 months ago Chris Y – Carpetland USA’s goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thanks for your review!
5.0
4 months ago John Schinkle is great. We needed new flooring for a large family room that previously had parquet flooring. The tar like glue that held the wood tiles was a mess. Which our son found out the hard way, as he removed them with an ice chopper. He planned to put in new flooring himself. But with new job,getting married in three weeks, and needing to get his house on the market in a week, we were out of time. That’s where John came to the rescue. John came at 7AM, measured the area, and gave us options and solutions. The next day new carpet was installed. Great installation crew too. It looks fantastic. Come see it at the Open House. Thank you John.
3 months ago Cheri G -We are elated to hear John was able to help you in such a short amount of time! John, as well as our entire team appreciate your feedback - Thank you for taking the time to leave an awesome review.
5.0
4 months ago The installers were very well-mannered and focused. Very professional.
3 months ago Nall.CJ - We highly value feedback on all steps of the process and will be sure to forward your delightful review onto your installation crew. Thank you for taking the time to rate our company!
5.0
4 months ago Very good.
3 months ago Tony T. - Online feedback is very important to us. Thank you for taking a few moments to let us know we earned your endorsement!
5.0
4 months ago Customer service was excellent - from the moment we walked into the store until our carpet was installed. I really appreciated John's communication relative to my carpet needs, installation, etc. His expertise was greatly appreciated as well as I am a new home owner. The installers were quick, efficient, and professional. I will recommend any family/friends to Carpetland. Thanks! Sabrina Eder
3 months ago Sabrina E. – Thank you for giving John and your installers such high marks! Getting reviews like yours makes all of us enjoy what we do and gives us fuel to try even harder. Please continue to visit us!
5.0
4 months ago Everyone was friendly and courteous. A very positive experience!
4 months ago Pkoop16 – Thank you for your kind words. Reviews like yours encourage our team to continue working hard because it tells us that we are doing it right! Thank you again.
5.0
4 months ago Installers worked fast and efficiently, moved furniture carefully. Vacuumed entire area when completed installing. Picked up all scraps and carted them away Replaced furniture Very friendly personalities Great assets to your company. Very pleased with entire experience.
4 months ago Marian R. – Thank you for your awesome 5-Star review. Carpetland prides ourselves on our installation process and your installer, Andrew, will be thrilled to hear your feedback!
5.0
4 months ago We were very pleased with everything from the sales person Ken to the installer.
4 months ago Art & Diane H – Thank you for letting us know how to we earned your endorsement! Ken looks forward to helping you again in the future.
5.0
4 months ago Excellent crew of workers!
4 months ago Janiece M. – We deeply appreciate your review! Thank you for taking the time out of your schedule to let us know how we are doing.
5.0
4 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
4 months ago Ed G – We are happy to hear that our installers hit the mark for you! Please share the word with your family and friends! Thank you for your review.
3 months ago Thank you for the excellent work that was performed and a special job well done by a pair of professional installers.
5.0
4 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
5.0
4 months ago We love our carpet choice and the quality that we selected. The carpet installers did an excellent job and i would recommend them to anyone. (Julio & Juan)
5.0
4 months ago Ken did a great job helping me choose a carpet that looks fantastic in our home. I will be coming back for more!
4 months ago Allie & Rich M – Carpetland is elated to hear that you had a smooth and memorable experience. Ken will appreciate your feedback, Thank you for your review!
5.0
4 months ago Ken the sales man was very helpful. The 2 men that installed the carpet worked fast and did a great job.
4 months ago Sue & Pete K – Thank you for leaving us a great review. Ken and your installation crew are eager to help with your future flooring projects!
5.0
4 months ago Ken the sales man was very helpful. The 2 men that installed the carpet worked fast and did a great job.
5.0
4 months ago Store associates are so knowledgable and friendly, and installation went very well too. Thanks for being amazing!
4 months ago Jason R - Carpetland highly values our customers feedback. Ron is appreciative of your feedback and we appreciate you giving us the opportunity to earn your endorsement!
4.0
4 months ago We Love are carpet and the service was great
4 months ago Vicki S – We are happy that all your expectations were met! Thank you for taking the time to let us know how we are doing.
5.0
4 months ago You made the whole carpet buying process easy and quick! From my initial visit to the store, with Heather's excellent customer service to Rudy's measuring at a time that was convenient for me to Oscar and Arnold's quick & professional carpet installation. A pleasure working with all of them and I will definitely recommend Carpetland USA to everyone!!
4 months ago Thank you for reviewing our company!
5.0
4 months ago You made the whole carpet buying process easy and quick!
4 months ago Deb – We are elated to hear you had a great overall experience. Thank you for taking the time to leave an awesome review! Everyone will be happy to hear your feedback.
5.0
4 months ago Everyone was very helpful, no issues whatsoever! This is our 2nd time buying here and we'll be back!
4 months ago Stephanie & Brand H – Thank you for your kind words. Please spread the word to your family and friends – Carpetland can assure you that they will receive the same memorable experience!
5.0
4 months ago The service in-store was good and the installation was a breeze! We love our new carpet. Thanks for a great experience.
4 months ago Kathleen W – Carpetland strives to make every experience as smooth and pleasant a possible. Thanks for your review!
3.0
4 months ago The team that installed the floor was very efficient and professional. It looks great. Our experience in the store originally was not the best as it felt as if we were bothering the sales rep. That did improve after we selected the flooring, but would have appreciated better customer service on the front end.
4 months ago Lori & Jaime T – We are sorry to hear that you initially got that feeling from our sales person, however we do take our customers comments very seriously. We can assure you that your feedback has been passed along. Ron is a very experienced, friendly and knowledgeable salesman who receives many positive reviews. We appreciate your feedback and hope you give us another chance to show you that we care about our customers from start to finish.
5.0
4 months ago excellent contacts with all ...RON ...MAN WHO MEASURED....MEN WHO INSTALLED GREAT PRODUCT THANKS
4 months ago Roger & Nancy W – Carpetland strives to provide the most pleasant experience with first class products, at the lowest cost possible. We are so happy to hear Ron met your expectations and appreciate you letting us know that we earned your endorsement!
5.0
4 months ago No.
4 months ago Chris R – Thank you for taking the time to review our company. Jason is appreciative of your feedback!
5.0
4 months ago From the salesman to the installers. Everything went really smooth. Our floors look awesome. If we had a problem it was addressed right away. I would recommend them to friends and family.. I also am looking at having them do another couple of floors. Thanks
4 months ago Blc4hollie – We are overjoyed to receive your compliments and opinion. Please do recommend us to your friends and family - we will ensure that they too receive our signature service! We look forward to assisting you with your future projects.
5.0
4 months ago The two installers, Ivan and Fred worked really well together and certainly knew their business and were considerate and fun to talk to.
4 months ago Treetop – We are happy to hear Ivan and Fred hit the mark for you! They are ready to help with any future flooring projects you may have. Thanks for your review.
5.0
4 months ago I love that this store was right in my neighborhood, had a personal feel and a wide selection. Ron steered me in the right direction, once he heard our needs/requirements and helped us select a great product. He made the the process easy and followed up afterwards .We were given helpful guidance about trimming things out that we had not considered, despite all of our research. The installers cleaned up every step of the way, during demolition and install, and took care with small details, that made all the difference..
4 months ago Lorry E – We are so pleased to learn of your high praise. Ron and the rest of our staff work diligently, and feedback like yours provides them with great encouragement to keep doing what they are doing. Thank you again, for your awesome review!
5.0
4 months ago Carpetland USA went well above average to make sure our new carpet fit evenly. Great service.
4 months ago Duane D – Thank you! Carpetland values customer satisfaction as a top priority and we are committed to our customers. It is customers like yourself that make our job wonderful. We look forward to serving you again.
5.0
4 months ago Ken was very communicative thoughout the process of our new shower install. The process went very .. from the selection of the tile until the end of the install. Dan, who performed the shower install, did a great job. Very meticulous with the tile placement and detailed in final finish. The new tile shower looks great! Definitely will use them on my next bathroom remodel.
4 months ago Pstrande – Thank you for taking your time to leave a wonderful review on your experience with Carpetland. We are excited to hear you love the new tile in your bathroom! Ken is more then excited to help with your future projects, as is Dan.
5.0
4 months ago I feel they did an great job. And i feel sales girl, Lisa Lewis, went out of her way to satisfy me. I have had work done by your store before & would have them again if I need anymore flooring done.
4 months ago Jerry S – Carpetland USA works to provide the best possible experience, at the lowest price possible. We are happy to hear Lisa met your expectations and was able to provide you a pleasant process. Thanks for your endorsement!
5.0
4 months ago Ken did a great job showing us numerous options while being considerate of our budget. He helped us stay in budget and we got a carpet we absolutely love!
4 months ago Rob & Diane B – Carpetland is just as excited to hear that you love your new carpet! We are glad Ken was able to provide exceptional service, a product you love and was able to stay within your budget. Thank you for your valuable feedback!
5.0
5 months ago Installers did great job.
4 months ago August U – Thank you for providing feedback on our installers, they are the last step in the process and can make a world of difference. Steve is a great installer and will be happy to receive your feedback!
5.0
5 months ago Carpet looks great. Bruce was great as my salesman and installation was a breeze. In and out in 2 hours.
4 months ago Mary H – Wow, that is fast! Thank you for the great review and Bruce is happy to help with any of your future flooring needs!
5.0
5 months ago Our salesman, John Shinkle, was fantastic. He was very knowledgeable about all of Carpetland’s products and was very helpful to us. He returned phone calls immediately and wanted to make sure we were satisfied. Our installer was Jay. He and his helper did an excellent job. They were both courteous and helpful. Julie Hughes
4 months ago Julie H – Carpetland wants to thank you so much for sharing your experience and we are proud to hear what you have said about your experience. John and Jay are ready to work on your next project! Thanks again for letting us know how we earned your endorsement!
5.0
5 months ago Jon Ziccarelli was great thru the whole process!
4 months ago Thank you for a great review; John will certainly be elated to see your feedback!
5.0
5 months ago Absolutely fabulous carpet and professional service. It was installed unbelievably fast and looks fantastic!! My husband and I would most definitely recommend carpetland for anyone’s carpet needs!
4 months ago Genevieve R – Your review is what makes Carpetland USA proud to do what we do! Thank you for letting us know we earned your endorsement!
5.0
5 months ago Everything was very good - scheduling, installation, etc. This is not meant to criticize the sales person but to be given as information and help for the future. She doesn't seem comfortable with people and in a sales environment. She may be new at this and some experience will help. She was very pleasant but seems hesitant and unsure of herself when answering questions regarding the products and procedures of the company.
4 months ago Scott & Karen - Thank you for the awesome review and for sharing your experience. You hit the nail on the head - Rebekah is in fact a new salesperson. I reached out to the store manager to provide him your feedback and he informed me that he personally worked with Rebekah on the drawing for your project to make sure the correct quantities and best possible pricing were given to you! Again, we thank you so much for your time and feedback!
5.0
5 months ago Great selection and knowledgeable sales people. Super satisfied with the sale, the installation and the follow up. I was so pleased, I went back to them for a tile backsplash job. I didn't even know they did that type of work but their selection was great and they made the purchase and install process super easy and fast! Thanks Rick J for all your help!
4 months ago Business Owner L.R. - Online feedback is so important to Carpetland and your awesome review is deeply appreciated. We are so glad to hear you learned something new about our company and that we were able to assist you with your backsplash project! Carpetland strives to offer first class products to our customers at the lowest price possible. Thank you again for taking time out of your busy schedule to review our company. Rick is also appreciative of your feedback!
5.0
5 months ago Everyone was very helpful, professional and kind. Very pleasant doing business with them. Ron was great!
4 months ago Jane & Gary W – We are grateful for your feedback and so happy to hear your experience was a pleasant one. Ron is happy to help with any of your future flooring needs!
5.0
5 months ago The installers were kind and polite and did an excellent job.
4 months ago Dan & Sandy – Carpetland is thrilled to hear your installation crew hit the mark. Darren and his crew will be happy to hear your feedback!
5.0
5 months ago Lisa Lewis did an excellent job trouble shooting. Between Lisa and Dave S. (installer) all questions were resolved quickly, and our floor looks beautiful.
5 months ago Sara W - Lisa and Dave will be glad to know that they met your needs and that you Love your new flooring! Thank you for taking the time out of your busy day to give us your feedback!
5.0
5 months ago Working with Lisa Lewis made a job I was not looking forward to very easy.
5 months ago Sara G - We do everything in our power to make every experience as positive as possible. Lisa is happy to help you in the future with any of your flooring needs!
5.0
5 months ago Love our new carpet!
5 months ago Shenot: We are just as excited to hear that you Love your new Carpet! Hearing those words validates our every effort to keep the most beautiful, first class products available to our customers. Thanks for your review!
5.0
5 months ago I felt everyone was easy to work with from my salesperson to the guys who installed the carpet.
5 months ago Cindy L – It is great to hear that our team made your experience smooth and memorable. Thank you for taking the time to review how we are doing!
5.0
5 months ago Beautiful job, excellent service
5 months ago Marbob1970 – We are so glad you love your new Flooring! We strive for exceptional service and are so happy to see that Heather was able to meet all of your flooring needs and looks forward to helping again in the future!
5.0
5 months ago The salesman Adam Ammer was very helpful. The installers Jeremy and Jose were very professional and effecient.
5 months ago Mary K – We are so glad to hear your expectations of us were met. Adam and your installation crew (Jeremy and Jose) will be thrilled to see your feedback as well!
2.0
5 months ago I think it is wrong of them to not take back the extra boxes, when they are the ones to come to my home and measure the square footage. I understand the need to order some extra, but two and a half seems like overkill.
4 months ago Hello Mark & Diane – We asked for feedback and heard what you had to say! Thank you for providing your review – without it we would not have had the chance to make it right. After reaching out to you we hope our solution was fair and that you give us another opportunity to serve you.
4 months ago Thank you for correcting the situation. And yes, if the situation arises for the need of flooring, We will for sure give you a shout. P.S. Your contractor that came to our home was very professional. I would also recommend them. Again Thank You, for making things right. Mark and Diane Reitz
3 months ago We hope to see you soon!
5.0
5 months ago Our sales person Ron was very knowledgeable and very good at explaining things so that we fully understood all products. He is truly a gem!
5 months ago Rita & Butch – Your encouraging words and assessment of our services make us very proud of what we do. Ron is delighted to see your feedback and is excited to serve your future Flooring needs!
5.0
5 months ago Just good old fantastic customer service
5.0
5 months ago Just good old fantastic customer service
5 months ago Harley9770 – Our goal is to provide our customers with the best possible experience. We are happy to hear we met your expectations and provided seamless service. Thank you for your review!
5.0
5 months ago Efficient team! The job was done on time and with no drama!
5 months ago Aaron & Sherry – Thank you for your kind words and giving us a “high five” for all that we do. We appreciate you taking the time to review us!!
5.0
5 months ago Lisa was fabulous... The men putting in floor were good a few chips of paint here and there, but good... only think that I am not happy with.... 2 weeks after I buy my floor it goes on sale... :(
5 months ago Hello KT – Thank you for an awesome review! I looked into your order and see that at the time of the sale, Lisa was able to apply our Valpak coupon to provide you savings on your order. We are happy to hear that you are satisfied with Lisa and our installers. We greatly appreciate your feedback!
5.0
5 months ago Ken, our salesman, was very helpful and patient in showing us flooring options and answering our questions. We had a minor installation issue which he quickly resolved. We would recommend the Racine Carpetland store.
5 months ago Mallonfield – We are happy to hear that your installation issue was resolved quickly! Ken looks forward to helping you with any future flooring projects. We appreciate your endorsement!
5.0
5 months ago Great salesman Rob Reiner. Courteous, competent installers.
5 months ago BossyMama – We take pride in knowing that we hit the mark and met your expectations. Rob looks forward to serving your future flooring needs!
5.0
5 months ago Excellent service and great carpet for very good price.
5 months ago Cavan – Receiving reviews like yours ranks among our favorite things and makes us all feel proud of what we do. Thank you for your endorsement!
5.0
5 months ago A pleasure to work with from beginning to end. The only thing that could have improved the process was a more straightforward pricing structure rather than the piecemeal that's added to the base price of carpet + pad. It wouldn't be difficult to increase the price a few cents per square foot and just have these little things added on.
5 months ago Casey N. – Thank you, as it is feedback like yours that helps us improve our business and what impacts our most valuable asset; our customers! The way you suggest absolutely makes sense and would make our job much easier but unfortunately, no two jobs are ever the same. If we didn’t itemize, our customers could potentially be charged for services they didn't receive. We strive to provide the lowest cost for our customers and are grateful for your feedback. Thank you for an awesome review!
5.0
5 months ago The guys that installed the carpet on our steps were awesome. They left no mess anywhere. I would recommend them to anyone.
5 months ago Marge O. – We highly value feedback on all steps of the process and will be sure to forward your delightful review onto your installation crew. Thank you for taking the time to rate our company!
5.0
5 months ago great company
5 months ago Kristin121 - Carpetland strives for the best experience possible. We are appreciative of your feedback and want to thank you for taking the time out of your day to review our company!
5.0
5 months ago Brian Gordon did a wonderful job in managing all aspects of ordering carpeting, setting up installation etc!
5 months ago Debra H. - We re so glad to hear Brian was able to help you with all of your flooring needs!
5.0
5 months ago Brian Gordon did a wonderful job in managing all aspects of ordering carpeting, setting up installation etc!
5.0
5 months ago My sales person, Rick Jacobs, was great...very knowledgeable, no pressure, overall awesome!
5 months ago Lorri - Rick can't wait to help again with your flooring needs. Thanks for the excellent review!
5.0
6 months ago John Z. once again came through as the carpet expert! He is diligent in his communication throughout the process and always had our best interest in mind trying to find us the best deal while making sure it fit our needs. Thanks for your professional service John!
5 months ago Linda and Tom - Thanks for leaving an awesome review! Customers like you are who John appreciates and makes his job more rewarding. We will be sure to pass your review on to John - he will be extremely grateful!
4.0
6 months ago Brenda at the West Allis location was very good with helping us select the flooring for our kitchen and living room flooring projects. We have at least one more flooring project to be scheduled yet. When we are ready, Brenda will be our go-to person. The Installers (especially Ryan & his sister) were very good. Professional and well mannered. We will be requesting Ryan and his sister to install our next project.
5 months ago Chris - We are so glad Brenda was able to help you with your current flooring project and we know she looks forward to your future visit. We also know Ryan and is sister would be very happy to install more beautiful floors for you. Thanks for your review!
5.0
6 months ago Very professional from the time I walked into the store to the installation of the carpet.
5 months ago Joseph - Online feedback is very important to us. Thank you for taking a few moments to let us know how we earned your endorsement!
5.0
6 months ago Love my new floors. Thank you to sales staff for for their help in narrowing down my choices!! So many products to choose from!! Installation was on time as promised. Thank you.
5 months ago Becky - We are happy to know your experience was positive in every possible way - Thank you!
5.0
6 months ago Great installers
5 months ago August - We will make sure Andy and his crew know that they hit the mark with your installation! Thank your for your willingness to leave such kind words.
5 months ago Wish they could install my new vinyl plank floor in my hall & Kitchen but my daughter Colleen (David) Beilfuss said you had great installers that did their flooring last year so am looking forward to check them out. Augie
5.0
6 months ago Great, courteous customer service!
5 months ago Thank you for letting us know about your experience. We invite you to join us again!
5.0
6 months ago Very professional and competitive in price.
5 months ago Thank you for taking the time to let us know how we are doing. Your review of your services and products make us so proud of what we are doing. We hope we have the privilege to serve you again!
5.0
6 months ago The installers did a fantastic job. Our salesman Dave was helpful and attentive. Good experience.
5 months ago We are honored by your choice to do business with us. Your opinions means so much-thank you!
5.0
6 months ago Ken did a fantastic job of explaining everything to us about carpeting and what to expect. He followed-up during and after the installation! We had such a fantastic experience we wnt back for more carpeting for our staircase!
5 months ago Larry & Julie - Thank you for giving Ken such high marks! Getting reviews like yours makes all of us enjoy doing what we do and gives us fuel to try even harder. Please continue to visit us!
5 months ago I want you to know that 6 years ago i went into Carpetland to purchase carpeting for our home and had a horrible experience--no service for almost 20 minutes and then the sales person that did ask us if we needed help asked us to come back tomorrow. We did not return. I only stopped in this time because it was convenient. I had just left the Home Depot from looking at carpet there. When i walked it, i was immediately greeted by Ken. The important thing to know is it was a great customer service experience from start to finish. The installers were fantastic, even helped me move a very heavy sofa! Thank the entire team for me. The best marketing is word-of-mouth, and i have told all of my friends about our new look!
5.0
6 months ago Had great service John was very nice to work with.
5 months ago Reviews like this make John very happy-thank you for taking the time to leave such nice comments!
5.0
6 months ago yay
5 months ago Please visit us again!
5.0
6 months ago I appreciate that when I had difficulty with the person who I hired to install my kitchen tile, I was able to order another bundle of tile for the same price that I had gotten nearly 6 months earlier. The Carpetland installer who fixed the screw-ups made by the installer I hired, was very professional and did a great job. Thanks also to Bruce L. for being very helpful! S. Seitz
5.0
6 months ago I appreciate that when I had difficulty with the person who I hired to install my kitchen tile, I was able to order another bundle of tile for the same price that I had gotten nearly 6 months earlier. The Carpetland installer who fixed the screw-ups made by the installer I hired, was very professional and did a great job. Thanks also to Bruce L. for being very helpful! S. Seitz
5 months ago Susan - We are so delighted you took the time to try us! Please let us know if you need anything else.
5.0
6 months ago Joe Mattes is great. The installers were great too. :)
6 months ago Anna - Joe is such an easy going person! We are happy to know that he and the installers were such a good fit for you and they were able to provide you with such great customer service. Thanks for the review!
5.0
6 months ago We worked with Jake - his customer service was exceptional! We love our carpet and the whole process was easy-going. Definitely would recommend Carpetland.
6 months ago Jeremy and Amy - It is exciting to hear that Jake was able to give you such great service. Your review and kind words mean the world to him! Thank you!
5.0
6 months ago The installers did a great job. Very efficient, courteous and friendly.
6 months ago Jerry and Jean - We are so pleased that your installation was such a positive experience. We are constantly hard at work trying to provide the best overall experience and are happy to see such words of encouragement. Thank you!
5.0
6 months ago Ron at Pewaukee store was great. The installers were very professional as well. I will never buy from anywhere else.
6 months ago Dawn-We love seeing such positive marks for our team! Thank you for taking time to give us your thoughts and opinion. Ron looks forward to seeing you in the near future.
5.0
6 months ago Salesman was professional and courteous as were the installers. Pleasant experience. Will be back soon!
6 months ago Kathleen - We are so happy you choose Carpetland for your flooring. It is our pleasure knowing our sales staff and the installers were a good fit for you. Until next time!
5.0
6 months ago From start to finish everything went great. We got a fair deal, the measurement and installation happened on time. The installers did a nice job. Everyone involved was considerate and the carpeting looks beautiful. Thank you Carpetland.
6 months ago Hi Charles! From start to finish it is truly nice to know that our efforts are paying off. Our team could not ask for a better compliment-Thank you!
5.0
6 months ago Rob was very easy to work with.
6 months ago Thank you so much for your kind words. We enjoy working with Ron also. Thank you for giving us a try!
5.0
6 months ago Great service
6 months ago Wendy - Yeah! Thank you for leaving a great review!
5.0
6 months ago We love the carpeting and laminate that we purchased from Carpetland. Also, our sales rep/designer was great to work with. She answered our questions promptly and was able to schedule installation around our schedule. Thanks!
6 months ago Thank you for taking the time to leave such encouraging words. Brenda is always hard at work and we are so glad she was able to exceed your expectations and made your experience memorable! We invite you to join us again.
5.0
6 months ago This is now my second time working with Carpetland and the knowledgeable and friendly staff, along side the large variety of flooring selections certainly did not disappoint. We recently finishing our basement and were in need or both hard flooring and carpeting. We worked with a gentleman named John at the West Allis location. He was so helpful and made excellent suggestions without ever being pushy! We couldn't be happier with the service and quality of work that we received at Carpetland.
6 months ago Hi Corri! Thank you for taking time out of your busy schedule to review our business. We are proud knowing that our service and product selection exceeded your expectations. Sharing your experience makes such a difference not only to John but also to our entire team! We hope to be as good a fit to others who are searching for a flooring company as we were for you. Thank you most of all for your loyalty-we look forward to your next visit!
5.0
6 months ago We were happy with the guidance we were given to pick to products. Install went very well.
6 months ago Darin - We are happy you were able to work with Ron and that his guidance helped you find something that you will enjoy for years to come. Thank you for leaving such a great review!
5.0
6 months ago We were happy with the guidance we were given to pick to products. Install went very well.
5.0
6 months ago Very friendly staff, and good prices. The install went smooth as butter, and looks great!
6 months ago Brian - Thank you so much! Bruce is committed to deliver the best possible service. It is exciting to hear you enjoyed your experience with Carpetland and we can't wait to see you again!
5.0
6 months ago Our floor is beautiful! The guys who put it in did a great job and were all wonderful!
6 months ago Rick is truly happy that he hit the mark helping you select something that you really love. Steve and his installation crew really do a nice job. We are proud to have all of them as part of our team. Thank you for taking time to give such a great review!
5.0
7 months ago We are very happy with our new carpeting! Ronnie Hebbring knew exactly what we needed/wanted!
6 months ago We are so happy your new carpeting is the right carpet for you. Ron works hard to deliver the best possible products and experiences for all his customers and this review reflects this! Thank you for your kind words-it is what keeps us excited about what we do!
4.0
7 months ago Stick on promised delivery timeframe
6 months ago We are so sorry there was a slight delay in getting your flooring installed. Though the product you selected is an in-stock item and we promised next day delivery we didn't have enough of one dye-lot in stock to fill your order to make it a next day install. Thank goodness we had more product on the way and we were able to complete your installation within 5 days. Thank you for your willingness to give us such honest feedback. It will be a pleasure to serve you again!
5.0
7 months ago i'LL NEVER GO ANYWHERE ELSE! Excellent prices, service and installation!
6 months ago Sandy - We are so grateful for your review and are happy that you picked us for your flooring needs!
5.0
7 months ago CUSTOMER SERVICE...FABULOUS!
6 months ago Thank you Sandy-we love what we do!
4.0
8 months ago The process had a couple of challenges yet the outcome was very good. Lisa Lewis was really great to work with throughout the process.
7 months ago Barb - We understand that sometimes the process of buying and having flooring installed can be overwhelming. However, with Lisa helping you through the process we certainly know why the process turned out so well! She is constantly hard at work to deliver the best possible products and experiences to all that she helps. Thank you for giving Lisa and our business a try!
5.0
8 months ago Very helpful salesperson and very good installers!
7 months ago Linda - Reviews like yours make us try better every single day. Your sales person and installation crew are so glad they were able to help you out. Thank you for your business!
5.0
8 months ago Make sure people know that leftover tile or material cannot be returned.
5.0
8 months ago The installation guys were great. I love the floor. I do NOT like the transition pieces leading from the adjacent rooms. Is there anything different we can do? It just looks so plastic and fake. But that's not a review of the guys. Like I said, they were great.
7 months ago Cathy - Thank you for giving us such great feedback. We are happy to hear that you love your floor but are sorry that the transition pieces fall short. Your salesperson has reached out to you and he will work with you to find a better solution for you transition pieces. Your opinion is a valuable tool for us and helps us shape all that we do. It will be a pleasure serving you once again!
2.0
8 months ago The installer installed carpeting that had flaws. I have to use runners to cover it up. The Installer should have called the company to advise them and brought me into the conversation. Instead he installed the carpeting and didn't say a word. In addition, I could see the seam. I'm not happy.
7 months ago Amy - We were sorry to find out that there might be a flaw in your carpet. We have forwarded this information on to our service manager who has already been in contact with you and has an inspection appointment set up with you. Thank you for letting us know and we look forward to resolving this with you promptly.
7 months ago Fast response to my complaint. Rectified it instantly. Getting new carpet installed. I am pleased. Thank you.
5.0
8 months ago The. 2 guys that put in my carpet were great. They worked every min. They were here. Very nice and hard workers. Thank you.
7 months ago Colleen - Thank you so much for the encouraging words. We are ever so grateful for your feedback!
2.0
8 months ago They overcharged me for a vinyl repair. 3'x3' square with vinyl supplied by me, left over from the original instillation. They charged me $300 for an hour's work. Way overpriced.
2.0
8 months ago Descent Work, Ripoff prices. They charged me $300 to patch a space of vinyl that was 3'x3'. I had the material from the original instillation. The vinyl guy showed up and worked for about an hour. That price was obscene.
8 months ago Sam, You are totally right - $300 does seem like a lot of money to patch a 3’ x 3’ foot area of vinyl that you supplied. We are certain that what you were charged is a fair and honest price in today’s market. Please remember that this price also covered the price of adhesive and seam sealer. Without these two items the vinyl could not have been installed. We are sorry you feel that you did not receive value in your purchase. Though our installer only spent an hour to complete the installation most flooring companies have a minimum installation charge as does Carpetland, regardless of the time spent at a jobsite. Steve is an experienced installer and does great work. The price also covered travel time to and from your house. We are happy we were able to service you in a timely fashion. During this extremely busy holiday season we were able to complete your installation the same week that you called us. Wow! Five days from the point of sale to the date of installation. Thank you for giving us a try and we appreciate your business.
5.0
9 months ago They did a great job
9 months ago Marjarena-Thank you for your feedback. We look forward to your next visit!
5.0
10 months ago I have talked with many friends expressing my complete satisfaction with your company, but I just spoke with a friends of mine who is most disappointed with your company. She visited your new store in Germantown/Menomonee Falls, on my recommendation. She took two samples home and when she returned them she was greeted at the door - the sales person asked her name which he related to the office personnel, and walked away from my friend - no can I help you? no is there something else I could show you - nothing he just walked away leaving my friend standing. I am just so upset that with my recommendation she was treated so badly. Says nothing good about the store and/or employees. Perhaps I should think this over. I would like some feedback on this - only to satisfy me. Joan Holleback.
9 months ago Joan-Thank you for taking the time out of your busy schedule to review our business. Not only do we appreciate your positive comments about your experience but we are also grateful for your comments about your friends experience at our new location in Germantown. No matter the location our company strives to give everyone that enters our doors the same experience that you had. Unfortunately this did not happen with your friend and we are truly sorry. We are not certain who your friend spoke with but we currently have new sales people in training and it is possible that whomever they spoke to was focused on something else at that time and was not able to give your friend their full attention. There clearly was a disconnect and we dropped the ball. We can have the manger reach out to your friend if they are still in need of flooring. Their experience does not represent who we are and we want to make this right. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening!
1.0
10 months ago Initially, we enjoyed our experience when working with Ron. When our carpet was installed, the workers discovered the pattern was off. When they called Carpetland to inform them that the installation would not look right, Carpetland told them to install it any way and that new carpet would eventually be re-installed. The workers (thinking that the carpet would eventually be replaced) did a poor job on the stairs. Ron informed us that a 3rd party will have to inspect the carpet to get the mill to cut new carpeting. The 3rd party inspection was conducted and we have not heard any new developments from Carpetland. Our carpet was installed in August. I feel very foolish for paying for the carpet in full and do not plan to work with Carpetland again for further flooring needs. If our issue is not resolved, I intend on discouraging others from using this company.
9 months ago Melisa- We are sorry this is taking longer than expected to get resolved. Rest assured while you are waiting we have been working hard behind the scene to get this taken care of for you. Unfortunately the manufacture found that the amount of bowing in the pattern of your carpet to be within manufacture tolerance. However, their response is not good enough for us or you! You should have already been contacted by your salesperson already on replacement options.
5.0
10 months ago Lisa. Is a great sales person, very knowledgeable and also very caring
9 months ago Dan - We are so delighted you took the time to try us for your flooring needs. Lisa is always so positive and upbeat and she creates such a great experience for our customers. It is truly nice to know that what she does makes such a difference. Please visit us again!
5.0
10 months ago Excellent customer service from Ron, salesman and Jeremy, installer!
9 months ago We are so glad to hear you had such a great experience not only while working with Ron at our Pewaukee store but also with Jeremy during your installation. They both work hard finding ways to exceed customer's expectations and are willing to go the extra mile. Their personalities are the best!
5.0
10 months ago Excellent customer service from Ron, salesman and Jeremy, installer!
5.0
10 months ago Excellent customer service from Ron, salesman and Jeremy, installer!
4.0
10 months ago The carpet is beautiful. I was disappointed an employee didn’t vacuum after installation. He said the vacuum was broken but I’m expecting his job do the best.
9 months ago Katherine-We are thankful for the trust you placed on us for your flooring needs and love knowing that your carpet looks great! Our installers take great pride in their workmanship and always take time to clean up after every installation including vacuuming before they leave each home. We are sorry that the installers vacuum was not in proper working condition while at your home. We have checked with him to make sure he now has a working vacuum and we are thankful you gave us the opportunity to double check. If there is anything else we can do for you please feel free to contact our staff. You can count on every one of us to do our best!
5.0
10 months ago I was surprised by the leftover tile amounts. The customer needs to be informed of this when ordering.
9 months ago Nicholas - We are sorry to hear you have leftover tiles. It is always a good idea to have extra just in case it is needed in the future. A lot of ceramic tile products have to be ordered as full cartons which may have been the case for your order. Sometimes this results in extra leftover material. We did review your order and the quantity ordered was based on the measurements you provided to us via email. If you have any more questions feel free to contact your salesperson and we would be happy to further help you.
5.0
10 months ago Great installation, done quickly and efficiently.
9 months ago We are so glad we hit the mark and delivered on what we promised! Knowing that our team in on the ball makes us proud of what we do! Thank you for reaching out to us.
5.0
10 months ago The quality of the carpeting I bought is great, I love it.
10 months ago We are glad to know that your purchase was just the right product for you. Thank you for taking the time to let us know!
5.0
10 months ago Your business is so easy to work with. Friendly staff and great carpet layers.
10 months ago We hope to become your favorite place for your flooring needs! Your review makes a difference. Thank you!
10 months ago It is the ONLY place I go for my flooring needs!
5.0
11 months ago I had an incredible experience with Carpetland. We were trying to sell a home quickly and called last minute for carpet to be installed. Brenda was incredible at helping quickly and accommodating us in such a tight spot. There was a small problem with installation and she had someone there to resolve it quickly. Carpetland surely puts the customer first. I would highly recommend them and will put them on my repeat list.
10 months ago Heather -We are so delighted you thought of us and gave us a try. We realize you have so many options for flooring and we could not ask for a better compliment. Brenda takes pride in what she does and she thanks you for letting her know how she is doing! Please visit us again!
5.0
12 months ago First floor had "issues" from day one. After a year, Armstrong agreed to replace it, and Carpetland manager, Karen, and claim service, Kristi, were phenomenal in getting the ball rolling. Installer, Jeremy, and helper, Bill, did a fantastic job. Love love love my new floor!
11 months ago Dianne - Thank you for sticking with us and allowing us the opportunity to make sure you have beautiful flooring! Our staff works hard at finding ways to exceed expectations. Thank you for your kind words and for the high five!
3.0
12 months ago Very poor communication from crew that performed work, including fact they damaged our entry door to the point it could not close properly. When brought to their attention they acknowledged they were aware of it, but still did nothing to correct situation. Multiple finish items left undone or done very poorly. Response to our concerns from salesman was to send an additional bill for work that wasn't performed properly to begin with. Salesman did not seem to understand why it would be a problem that our door was broken & unable to lock, much less even close.
12 months ago We are very sorry to hear that you were not fully satisfied with our service. That was truly not our intention. When you mentioned your issue with your existing door we sent our service department to fix the situation. We will take your feedback into account as we work toward improving the way we do business and hope you give us another opportunity to work with you in the future. Thank you again for reaching out to us.
5.0
12 months ago We would absolutely give Carpetland a five star rating!
10 months ago Terry - Thank you for giving us a try!
5.0
12 months ago The guys that took care of our carpet needs are awesome. Thanks for all your help!!!
11 months ago Marie - We are happy to help for all your flooring needs! Please think of us again in the future.
5.0
12 months ago We just had our new carpet installed after visiting the West Allis store and working with Jake. He was fantastic; he did a great job explaining the process to us, and didn't try to 'upsell' us in any way. The installation process was just as described and we are very happy with the outcome! Thanks for the great product and service!
5.0
last year We just had our new carpet installed after visiting the West Allis store and working with Jake. He was fantastic; he did a great job explaining the process to us, and didn't try to 'upsell' us in any way. The installation process was just as described and we are very happy with the outcome! Thanks for the great product and service!
5.0
last year Ken did a fabulous job... from beginning to ending to install. All things were done well and very much communicated throughout.
last year Thank you so much for the wonderful comments. We love to hear about our salespeople's success stories! Your encouraging words about our services and products make us proud of what we are doing.
4.0
last year Over all very good, but I was disappointed that the installers didn't cover their shoes was they laid down the carpet. Brand new carpeting and they are walking all over it with their work boots.
last year Jean - Thank you for the good review. Shoe covers are always available to our customers upon request however we find that shoes covers cause some issues. Shoe covers tend to move around while on the shoes. Most installers have to carry heavy items in and out of the house, up and down stairs, etc. This could cause an installer to fall or worse cause an injury. They do make sure that the work shoes they wear are as clean as possible before going to a jobsite and they make sure to wipe their feet before entering the door each time. We are grateful for your feedback and your opinion makes a difference to us!
5.0
last year Great Customer service. Very happy with my hardwood floors.
last year Thank you for giving us a try!
5.0
last year Ron was excellent to work with. His thoroughness to detail made the experience a pleasure. All the workers who came to my home were courteous and kind. they treated us with respect as well as taking care to be careful and protest things in the house. Would go to Carpetland again for any future projects.
last year What a nice review! Thank you Rob & Mary Ann. We are so happy you are more than pleased with your purchase. Thank you for taking time to give a shout out to Ron and our installation crew-your kind words really make a difference.
5.0
last year Worked with Rick Jacobs / West Allis. Very knowledgeable, responsive and easy to work with. I would definitely work with him again!
last year Robin, We are so happy to hear that your experience with our West Allis location and especially Rick was such a positive one. We hope we get the opportunity to work with you again!
4.0
last year Sales staff were very helpful and the installation crew did a real fine job
last year Thank you so much for taking a few moments to let us know how we are doing. It is good to know that our team exceeded your expectations! We look forward to serving you in the future.
4.0
last year I feel the new flooring is terrific and have recommended Carpetland to others. There is again some movement with some of the laminate causing a gap between pieces. So I may need to have someone come and fix it from shifting. During installation I witnessed our vertical moldings sawn to give clearance for the new boards. However, some of the gaps allow a finger width. More care should have been taken for a minimum clearance cut. I am not happy with these gaps. Someone did come out and applied putty, which looks unslightly. The comment was made that because we were going from carpet to laminate the moldings had been higher. I repeat I watched as these moldings were sawn. Even in the bathroom where vinyl was previously there is an irregularity gap between floor and vertical molding.
last year Thank you for taking the time to give us feedback on your experience. We appreciate you letting us know about some of the issues happening to your floor. We want to have the opportunity to fix this. We will be following up further with a phone call so we can discuss what we need to do to make this right. Thank you and we will be in touch soon!
5.0
last year Very good, sales staff was informative and not pushy. I liked the pricing was upfront with a good price and no games played. The pickup went well . They helped me load and I was able to drive my car in which was nice. I like buying from a store in Pewaukee. The product is holding up nice with my new dog.
last year Hi Doug! We are so grateful for your feedback as it helps us try better every single day. Thank you for your kind words and for giving us a high five for all that we do! Please keep us in mind for any future flooring needs.
5.0
last year Jake was professional and helped guide my decision-making process for carpet and tile. The $$ was unbeatable, as I compared around town. When the installers came for both the carpet and tile they were professional, efficient, and their attention to detail exceeded all expectations. The guys truly cared about their work and the outcome of installation. A little history, I have purchased carpet and tile many many times over the years and have never experienced this type of work ethic and service. If you are in the market, take my advice and check them out!
5.0
last year Great Service 5
last year "Everyone involved, from the manager at store in Glendale to the installer, were very professional and helpful."
5.0
last year Rush shipped tile because of my original mistake. Everything ended up at jobsite just in time. Thank you. (Have no idea why picture posted over and over.)
9 months ago Glad we were able to help you.
5.0
last year Great place! Awesome selection and a great staff. Couldn't recommend more!
9 months ago Thank you so much for your comment. We look forward to helping you.
5.0
last year This customer did not leave a comment.
9 months ago Thanks for the review
5.0
last year This customer did not leave a comment.
5.0
last year "This is the place,no otherplace but this!!!!!!!!" I gave Carpetland free advertising on Facebook telling all my friends how GREAT you are.
5.0
last year I have used Carpetland USA in Milwaukee on multiple occasions for both residential and commercial installations. In my experience they were professional, cost competitive and easy to do business with. I have worked closely with the owner Dave B**** and one of their sales person Chris T****. I enjoyed my interactions with both. I would strongly recommend them.
4.0
last year Very happy I was introduced by a restoration company doing my kitchen. Loved the work so much that I had them do 3 more rooms. Had the best sales rep. Gail. Very happy.
last year " It makes us happy that you are happy! It is our goal at Carpetland USA that every customer is happy with their flooring purchase. Thank you for the great review and your business. Gail appreciates your kinds words. We hope you come visit Gail when you find you need flooring in the future. Take Care! "
5.0
last year I have used Carpetland several times over the past few years both for Residential and Commercial Installations. Most recently I used them on a remodeling job at our office. Our salesperson Chris Terry was very helpful and it was clear when speaking with him that he had a flair for design. The install went smooth and we are happy with the look. Using Carpet Tiles Chris helped us match our corporate colors which created a very professional and unique look. Our office stands out!!!
5.0
last year Love the carpet! Great Service! We are extremely pleased with our carpet. The selection and guidance from Joey was really great and the end result was beautiful and met all of our needs aesthetically and practically.
last year " Love to hear it! We really appreciate your great review of Carpetland USA. Making sure our customers get what they need --- and then some --- just makes our day. We hope you come back to visit us when you find yourself needing some more flooring. "
2.0
last year The in-store experience was great, in and out quickly and they didn't try to sell us something we couldn't afford. However, the installation was not the best. The two installation guys arrived late and took them almost 8 hours to do 450 square feet of carpeting that didn't require any moving of furniture or tearing out/removing of old carpeting. One of the workers kept taking smoke breaks right outside our house which is rude when you're on the job and when the smoke is blowing right in to the house. I've had much faster carpeting done by other vendors. Yes this was a cheaper place to go to but I've literally wasted an entire day for something that should have taken about half the time.
5.0
last year Great store ! "Carpetland and our sales person, Brenda, came to our rescue. We needed our carpet installed within a few days. Another store in the area had let us down twice with failed installment dates. I sure learned a hard lesson by not going to Carpetland first. We picked out an in stock carpet on Monday and it was installed that Thursday. Yes, they came through for us wonderfully. I was so happy as we were expecting a visiting grandson on Friday. The carpet looks great and passed the baby likes to play on it with flying colors. Our installers were efficient and very polite. The price was lower then I expected. Dealing with Carpetland was a most satisfying experience and I would recommend them without any reservation to everyone. Theresa K. Sept 17, 2016"
last year " Theresa, We are grateful for your business and are happy that you were so satisfied with all the aspects of your order. Everyone here at Carpetland USA does their best to make your flooring experience the best they can. We hope you give us a chance to provide this great service when you are in the flooring market again. Thank you. "
5.0
last year Installers polite and quality work "At the store we were helped by knowledgeable salesman, David. He worked with us to get the best price possible. The scheduling was timely for the carpet installation and the installers were good, polite and hard workers"
last year " Amelia, We appreciate the great review of David. We strive to provide the best salespeople, product selection and installers along with incredible value to keep our customers coming back. We hope you think of Carpetland USA for all your future flooring needs. "
1.0
last year I had new carpet installed throughout my home in May 2016. The carpet was improperly installed in one area and the installer promised to return the following week to repair. The next day I visited the showroom store and related the problem to my salesman. He assured me that the problem would be taken care of the following week so I went ahead and made the final payment by credit card. It is now the end of August and after 2 phone calls to the company and 1 letter to the store manager, the repair has still not been made. I even disputed the charge with my credit card company and received a partial credit and Carpetland still has not contacted me to resolve the problem. What a terrible way to do business. I will never do business with them again.
5.0
last year Carpet and laminate installation "From sales to measuring and installation this company is perfect! You see their commercials on TV all the time but until you have them in your home you don�t know how really skilled, professional and wonderful they are all of which is at a very, very competitive price. Stay away from the big box stores and all their frustration. Call Carpetland for the old fashioned service you want. My installation was not easy with lots of stairs and odd angles. The whole installation is perfect and Jose�s crew was one of the most experienced people I have ever had work at one of my projects. Rob Reimer who helped me with my selections was great too. I didn�t have a lot of money for this project and he helped me find attractive and affordable options."
last year " JJ,Thank you so much for the glowing review. Everyone at Carpetland USA works hard to make sure that everyone is happy with all the stages of their flooring purchase. We appreciate your business and hope you consider Carpetland USA for your future flooring needs. "
3.0
last year My husband and I stopped here to check out what carpet options they had because we were interested in replacing some carpet in a bedroom. The sales people at the actual store were very helpful with what we needed. We were able to purchase a remanent piece of carpet that was just big enough for the room we were carpeting as well as installation for $300. The slight issue we had were with the people that were installing our carpet. We were told that the installers would arrive between 12:30 and 1:30, which was fine because I would be home then. BUT they called my husband at about 10:30 stating that they were on their way to our house to install the carpet - what!?!? That was 2 hours before the time we were told! We told them that we wouldn't be home until 12:30 pm and they seemed to have an attitude about it but they agreed. When I did get home and they installed the carpet, which I didn't have an issue with. They were able to complete the job about 1.5 hours. Store service: 4 stars Install service: 2 stars
5.0
2 years ago So Happy! We are very happy with are new kitchen floor from Carpetland USA. I also can't say enough about the great job the installer did.
2 years ago " Chuck,We are so glad you are happy with your new kitchen floor. We do our best to send out installers that are trained and certified in the flooring that they install to make sure we are able to meet your expectations. Thank you for your business! We certainly hope we can help you again sometime in the future. "
1.0
2 years ago All we asked for was a quote from them on flooring that is being replaced by someone who scratched our floor. Mike from this store was extremely rude. His lack of customer service was embarrassing for the store. We needed 3 quotes from 3 different flooring businesses and the other 2 didn't need a floor picked out. They just quoted us the same floor we had. Mike refused to personally work with us and told me to ask for another sales associate because he didn't like my tone. Too bad. I am in the housing business and this will be the last time I work with carpetland. I have used them before for other projects but I'm done with carpetland. I will let everyone know how rude Mike was and to go else where. Just Sad. Hopefully Mike superior reads this and take care of this employee.
5.0
2 years ago Great experience! We walked in just to get a second opinion and walked out knowing the carpet we chose was considerably less expensive with a better pad and we didn't have to wait a month for installation!
2 years ago " Kerry, we are also happy you stopped by. The salespeople at Carpetland USA want to be sure that you are happy by making sure you are getting just what you are looking for, and providing it at a good value. We hope you stop by again when you are shopping for floors in the future. Thank you for your business! "
5.0
2 years ago Doesn't Get Better "We received superior service from the start of our project to the finish. From initial design assistance, to the installation of new flooring in three rooms, we had a great experience, and we love our new floors!"
2 years ago " Kris, we are very happy that you love your new floors. Our salespeople provide that same superior service to all the customers of Carpetland USA. We certainly hope you think of Carpetland USA for all your future flooring needs. Thank you for your business. "
5.0
2 years ago Service was excellent Product and installation was quite excellent. I am very happy
2 years ago " Jerry, We are excited that you are so happy with all aspects of your flooring purchase. Carpetland USA spends many hours training our salespeople and selecting the right products so that you can be happy with your purchase, since that is our main goal. We appreciate your time to let everyone know about your great experience. Whenever you are in the market for more flooring, please stop by and give us the opportunity to make you happy again. "
4.0
2 years ago very pleased with show room and the Rob's help. "Rob was very helpful and gave me other options, which I'm pleased with. the vinyl planking and carpet were the perfect choice."
2 years ago " Thank you for the nice words about Rob. Carpetland USA prides themselves on the knowledge and character of all it's employees. We certainly hope you consider visiting Rob in Glendale if you have any future needs for flooring. We appreciate your business. "
2.0
2 years ago They have a great selection on flooring, but I wouldn't recommend having them do the installation. When we spoke to the sales person, he said our small (25 square foot) bathroom would be "just under $500" for everything. I thought that was fair for the higher-end tile we were getting (almost $8 square/foot), so we scheduled a measurement time. When we got the quote back after our sales person failed to get back to us multiple times, they said it was about $800 and told me the sales person misquoted me and explained they have a $400 minimum labor charge. I thought that was a ridiculous price for such a small bathroom, so I looked into finding my own contractor. I found my own contractor, bought the flooring from Carpetland and got the job done for $410 for everything (I got a $50 discount on the tile for being misquoted and the hassle of getting the quote). Lesson learned -- it's OK to buy the floor from Carpetland, but find your own contractor. I talked to the contractor who did our installation and he said Carpetland (and other big box dealers) charge the customer double of what they pay the contractors for labor and double for all the material to put it in, which explains why their quote was so high! Also it should be noted that I did end up dealing with a store manager who was very apologetic for us getting the wrong quote and the sales person not getting back to me multiple times, but I just felt like they get you hooked into something you like and just hope you get suckered into paying a higher price.
5.0
2 years ago repeat customer for a reason "Had hardwood flooring put in my entire home. Could not be happier with it. Carpetland is awesome, from the sales department to the installers, will absolutely use again for my other flooring needs."
5.0
2 years ago Great to work with So very happy with the people at carpetland. Dave who put the floor in did a very good job. This is my third time having floors done be Carpetland. I tell anyone who are doing flooring to go there.
5.0
2 years ago Great service an installation! "Our service through Debra Konsella-Nowak at Carpetland USA, 208 W. Silver Spring Dr.in Glendale, WI was exceptional! She helped me until we found the right floor that matched the bamboo floor we had put in in about 6 yrs. ago, until we found the perfect match. The installers, Jeff Lunde along with his assistant put our floor in in half a day. They did a wonderful job. I would highly recommend Carpetland USA to my friends."
2 years ago " Thank you for the recommendation. At Carpetland USA, we do our best to be sure that everyone has something to brag about. We appreciate your business and hope you visit us again some day. "
5.0
2 years ago Great service! "Ron Hebbring was extremely pleasant & very knowledgeable on the product. We already have our next project planned with him, just not sure on our timeline. Jose also did a great job with our installation."
2 years ago " At Carpetland USA, we try to be sure that our staff has the knowledge to make sure that you are able to find the flooring that best fits your home and your tastes. Ron is definitely one of those very knowledgeable salespeople that we count on to make that happen for you. We are so glad that you had a great experience and have already come back for more. Thank you for your business. "
5.0
2 years ago Great Experience all the Way Around "We were first referred to CarpetLand by our contractor. Upon arrival he had told us to ask for John Shinkle who was very knowledgeable about the different flooring selections, came to our house later that week saw our space and recommended a layout pattern that would make the space feel bigger and the installers that came were great!"
2 years ago " Thank you for the sharing your great experience in this review. John is one of the many salespeople that work hard to make sure that our customers get the flooring they are really looking for. We hope that you come back when you find yourself looking for flooring in the future. "
5.0
2 years ago Excellent service on every level. "I had both carpeting and a hard wood floor installed. I felt like the installers performed the work as if they were providing the service in their own home. Their finished product made sure everything was neat and clean, with doors being cut as needed to assure a proper fit, and floor edgings looking great. And best of all, the gentlemen providing the service were just plain really nice people. My thanks to them all for such a positive experience."
2 years ago " Thank you so much for the positive comments. We at Carpetland USA Flooring Center try to bring to our customers the same experience we would expect ourselves from a flooring store. We will be sure to pass along your comments to all that were involved. If you are in the market for flooring in the future, we hope you will give us another chance to provide the same excellent service. "
5.0
2 years ago Outstanding customer service Sales person explained process and took time Carpet installers did an amazing job moving furniture and install Would highly reccommend carpetland
2 years ago " Thank you for the recommendation. At Carpetland USA, our salespeople really want you to understand the process, so that you can get the best flooring for your home. Also, our installers are some of the best in the area. We hope you consider Carpetland USA for your future flooring needs. "
5.0
2 years ago Great customer service! "Jake is professional, pleasant and works with the customer so they get the best value for their investment. The installers are hardworking and did a great job. Will highly recommend."
2 years ago " Thank you for the high recommendation. Jake is one of many salespeople we have at Carpetalnd USA that want to be sure that you understand the whole process so that you are happy with your flooring choices. Also, we have some of the hardest working installation crews in the Milwaukee area. We hope that you consider Carpetland USA Flooring Center for your future flooring needs. "
5.0
2 years ago Excellent work! "I am so pleased with the work Carpetland did. The store manager that was assigned to my flood issue, came and accurately measured, set out samples for me to choose from, and was very courteous and professional. The installers could have made this a two day project but insisted they stay and finish the job, so I didn't have to deal with a mess. They all did an excellent job!"
2 years ago " We are happy that you are pleased with your experience at Carpetland USA. Our salespeople take the time to be sure you understand how the purchase works so that you can select the best flooring for your home. Our goal is to allow the least amount of disruption to your home, while still giving you a quality installation. We hope that if you need more flooring, you give us a chance to provide that excellent work again. Thank you for your business. "
4.0
3 years ago Flooring Clean work and pretty fast! Was installed in my tenants home and they were inconvenienced very little. I appreciate that.
3 years ago " We are happy that your tenants found the installation pleasant. We strive to have the best installers in the area, the ones that do care about how the job looks and take special care of the things around them. We only hope that we can help you out in the future. Thank you for you business. "
5.0
3 years ago The help is always Spot On! "I have worked with Ken at Carpetland in Racine now a number of times and he has always gone above and beyond to find what I need. Working with some retail clients who frequently have somewhat unrealistic time frames, Ken has never failed to produce for us."
3 years ago " Ken is very knowledgeable and an all around fun guy. He will do whatever it takes for all our customers, because nothing is more important to him than having a happy customer. We are lucky to have him at Carpetland USA. If you have any flooring needs in the future, please give Ken a call. Thank you. "
5.0
3 years ago Great service "We just had one room installed and it went as smoothly as I could have hoped! The staff at the Waukesha, WI Carpetland were professional and knowledgeable and got everything done quickly and easily. The installer that came was professional, fast, and did high quality work. I couldn't have asked for a better experience."
3 years ago " We are s happy you had such great service. The staff at the Waukesha store have many, many years of combined experience and training in all type of flooring material. Put that together with the best installers in the Milwaukee area and you get great flooring with great service. We hope you keep us in mind the next time you need flooring. Feel free to put the staff at that location to the test and stop by with any flooring questions you may have. Thank you for your business. "
5.0
3 years ago Great Service "Lisa was great at helping get the tile and flooring we needed for the bath remodel. The installer, Larry, was very knowledgeable and hard working to get the job done. He also made suggestions for a good look on the front tile and curb."
3 years ago " Cathy, thank you for the great review. We appreciate your business and look forward to working with you again! "
5.0
3 years ago Unbelievable service! "We used Carpetland for our kitchen floor installation about a year ago and had such great service that we decided to go back for our carpeting. John was our salesperson for both floors and was wonderful. I told him what I was looking for and he made the whole process very quick and painless. The price was cheaper than I was expecting also. Now, the carpet installers? Nothing less than amazing! They showed up a couple minutes earlier than what I was told, and by 2:30 they had ripped out the old and installed the new by 3:00 pm in 3 bedrooms, a living room and a hallway. They cleaned everything up and were VERY PROFESSIONAL!"
3 years ago " Valerie,Thanks for the unbelievable review. We are so happy that your experience was a great one. At Carpetland USA, we strive to make sure all our customers experience nothing but the best.service from everyone involved with their order. Thank you for your business. We certainly hope we can help you in the future. "
3.0
3 years ago UPDATE "Well mark the tile guy was here right on time at 8;30 to take care of my cracks in my grout the half bath he redid and about 15 cracks in the rest of the 600 sq ft., I wish i was told up front that i might see some cracks but was unaware of that, until my handy man was putting in my sink and saw them and he went around looking for more. So now i am satisfied with the floor. Still have to get the tv taken care of i thought the salesman said Monday but did not here any thing, So i will wait and see what happens"
5.0
3 years ago another update "David picked up the tv and paid for it so now everything is up to par and i am a very satisfied customer. Thanks to Mark and his son for doing the tile. thanks to the carpet crew and Thanks to David for taking care of everything, and yes my full bath will be done to by Carpetland Waukesha thanks to everyone"
3 years ago " We are glad we were able to turn your experience into a positive one. Although unexpected things can happen sometimes, we do stand by our customer service and will do what it takes to make even an unfortunate situation a positive experience for our customers. Thank you for your updated review. We look forward to working with you in the future. "
1.0
3 years ago the unknowen "well i sent one review through, now i am puzzled more the tile floor i had done the grout is cracked now in a lot of spots. I had about 600 sq ft of tile laid down and about 6oo sq ft of carpet so i called David again at the Waukesha store. Right now i think they have a lot to show me and do for me now. Just really confused here, with spending lot of big money not just a thousand or so a lot more. so i hope this gets taken care of soon just like my broken tv that they cracked the screen on, so we will see what happens if they do my full bath now."
5.0
3 years ago Excellent Experience "When you first walk into the store, you are overwhelmed by all the different flooring options. Aaron Kostuch at the West Allis store and Dave Rawley at the Pewaukee store were able to explain all the different types of carpet and advantages/disadvantages of each. I was extremely impressed with their knowledge and willingness to explain everything in such detail while my daughter was jumping around the store. The installer that Dave sent to my house was professional, clean, and very thorough in his measurements. When the carpet is installed, I am sure it will be done in a quality manner and perform just as Aaron and Dave told me it would."
3.0
3 years ago Quality work "The tile guy Mark did excellent work, very particular with his work, and he does take his time to make sure it's done right.Carpetland said it would take two days but it took a full three days but i rather have a job well done. The carpet guys did beyond the exportation that i expected, but it was hard with the carpet guys here and the tile guys, so they had to move stuff back and fourth the only thing we have to take care of yet is my 46in flat screen tv screen is cracked now so we will see what David does to clear this problem up but i am getting another full bath done with Carpetland, They did my master bed room and living room with carpet. tile they did the entry ways, half bath, 1 full bath and kitchen, hallway, and family room. I hope i can add photos later because i will."
4.0
3 years ago I have a new home "The work done, was done with patience and care. Both to create a new look and to make sure there was no damage done to anything existing. Coupled with the new counters, splash plates, and new bathroom cabinets, the look created throughout the house is one of a new home. Everyone that comes in for the first time is in awe of the changes that have been made and how it changed the atmosphere of the house. There is a definite feeling of warmth the changes have made. I sometimes just sit and look at the new look, and then I wonder why I did not do it along time ago."
3 years ago " We are so happy you are pleased with your purchase. We strive to make sure all our customers have an experience that gives them a great new look to their home. Thank you for your order. "
5.0
3 years ago Great service We just want to say thank you for such a wonder experience. From the showroom to the completed project everything was done to perfection. Installers were wonderful.
3 years ago " Thank you so much for your great reviews. We really appreciate it and look forward to many years of serving your flooring needs. "
5.0
3 years ago Job Well Done "We recently put new vinyl in the kitchen and carpeting on the steps to the basement. From ordering to installation, the job was very well done. Excellent subcontractors who did the installing.