CARPETLAND USA FLOORING CENTER
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4 months ago
I have used Carpetland several times over the past few years both for Residential and Commercial Installations. Most recently I used them on a remodeling job at our office. Our salesperson Chris Terry was very helpful and it was clear when speaking with him that he had a flair for design. The install went smooth and we are happy with the look. Using Carpet Tiles Chris helped us match our corporate colors which created a very professional and unique look. Our office stands out!!!
4 months ago
The in-store experience was great, in and out quickly and they didn't try to sell us something we couldn't afford. However, the installation was not the best. The two installation guys arrived late and took them almost 8 hours to do 450 square feet of carpeting that didn't require any moving of furniture or tearing out/removing of old carpeting. One of the workers kept taking smoke breaks right outside our house which is rude when you're on the job and when the smoke is blowing right in to the house. I've had much faster carpeting done by other vendors. Yes this was a cheaper place to go to but I've literally wasted an entire day for something that should have taken about half the time.
5 months ago
My husband and I stopped here to check out what carpet options they had because we were interested in replacing some carpet in a bedroom. The sales people at the actual store were very helpful with what we needed. We were able to purchase a remanent piece of carpet that was just big enough for the room we were carpeting as well as installation for $300. The slight issue we had were with the people that were installing our carpet. We were told that the installers would arrive between 12:30 and 1:30, which was fine because I would be home then. BUT they called my husband at about 10:30 stating that they were on their way to our house to install the carpet - what!?!? That was 2 hours before the time we were told! We told them that we wouldn't be home until 12:30 pm and they seemed to have an attitude about it but they agreed. When I did get home and they installed the carpet, which I didn't have an issue with. They were able to complete the job about 1.5 hours. Store service: 4 stars Install service: 2 stars
6 months ago
All we asked for was a quote from them on flooring that is being replaced by someone who scratched our floor. Mike from this store was extremely rude. His lack of customer service was embarrassing for the store. We needed 3 quotes from 3 different flooring businesses and the other 2 didn't need a floor picked out. They just quoted us the same floor we had. Mike refused to personally work with us and told me to ask for another sales associate because he didn't like my tone. Too bad. I am in the housing business and this will be the last time I work with carpetland. I have used them before for other projects but I'm done with carpetland. I will let everyone know how rude Mike was and to go else where. Just Sad. Hopefully Mike superior reads this and take care of this employee.
9 months ago
They have a great selection on flooring, but I wouldn't recommend having them do the installation. When we spoke to the sales person, he said our small (25 square foot) bathroom would be "just under $500" for everything. I thought that was fair for the higher-end tile we were getting (almost $8 square/foot), so we scheduled a measurement time. When we got the quote back after our sales person failed to get back to us multiple times, they said it was about $800 and told me the sales person misquoted me and explained they have a $400 minimum labor charge. I thought that was a ridiculous price for such a small bathroom, so I looked into finding my own contractor. I found my own contractor, bought the flooring from Carpetland and got the job done for $410 for everything (I got a $50 discount on the tile for being misquoted and the hassle of getting the quote). Lesson learned -- it's OK to buy the floor from Carpetland, but find your own contractor. I talked to the contractor who did our installation and he said Carpetland (and other big box dealers) charge the customer double of what they pay the contractors for labor and double for all the material to put it in, which explains why their quote was so high! Also it should be noted that I did end up dealing with a store manager who was very apologetic for us getting the wrong quote and the sales person not getting back to me multiple times, but I just felt like they get you hooked into something you like and just hope you get suckered into paying a higher price.
I love my new carpet more than a person rightfully should. And it was installed less than a week after I ordered it. This was my first time purchasing carpet, so I don't have anything else to compare it to. I like that I could walk in, browse a variety of rolls in the back room, and make an appointment to have it installed a.s.a.p.
2 years ago
2 years ago
What a difference Customer Service makes! In less time than it took me to drive from the horrible experience had at another store, We Have Carpet!!! Rick was great from start to finish. He did not even trying to up sell us on a more expensive carpet and pad. I hope the carpet the installation goes as smoothly
2 years ago
3 years ago
3 years ago
4 years ago
As I sit and type, I'm admiring my new carpet! We researched a handful of carpet places that were reviewed well online from others and narrowed it down to a few. Carpetland USA was not only the least expensive option, it was also the fastest. With a baby on the way, time to install was definitely on our higher list of priorities. They were able to measure and install in a week with the carpet they had in stock. We also saved money by choosing an in stock carpet. The install team was professional and courteous. Husband, dogs, and I are all a fan!