STAFF CARPET

4.6
|
137 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Staff Carpet 304 W Browning Rd, Springfield, IL 62707-5710 217-528-4879 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
137 Reviews

Reviews


5.0
last week Thanks
0.0
2 weeks ago Loving the way our white oak hardwood floors are looking! Thanks to Kim at Staff Carpet for all her help and great customer service!!!
2 weeks ago Thanks for the recommendation, Ashley! We're so happy to hear that you are loving your floors!
5.0
last month Very helpful
3 weeks ago Thank you, Donald! We're happy to hear that!
5.0
last month Helpful staff & great deals!
last month We are happy to hear you had a pleasant experience! Thanks for the review!
5.0
2 months ago I worked with Jeremy Bailey and Zach Mast and had a very good experience resulting in my purchase of flooring. Would not hesitate to go back!
2 months ago Thank you for sharing, Mike! We are happy to hear about your experience and it was a pleasure to work with you.
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Got a great deal on carpet tiles for my basement. Zach was very helpful and I spent less than half of the budget I had planned on spending!
2 months ago Craig, we are happy to hear that you had a great experience working with Zach and that you were able to find a product to fit your budget! Thank you for your review!
5.0
2 months ago Great service & pricing! Local Family owned business that goes Above & beyond for clients! We have used them several times and always a good experience!
5.0
3 months ago Very nice store and Jason M. was very helpful
3 months ago We are happy to hear that, Cindy! Thank you for the review!
5.0
4 months ago Spent 22 years installing for them. Great people to work with.
4 months ago Thank you, Mike, for being a part of the Staff Carpet family!
1.0
4 months ago I was charged $400.00 for a service that was not done. Make sure you only get billed for what was actually done. Will not go back.
4 months ago Marion, we are very sorry to hear that you had an unpleasant experience. After further review of your order, it looks as though you were originally charged for labor that was not needed. Upon completion of the job, you were credited back for the work that was not needed. Thank you for your review, as it will help us to work toward avoiding errors like this. If there is anything we can do to be assistance of you in the future, please do no hesitate to ask for John or Kim Staff directly. Again, we apologize for your unpleasant experience.
5.0
5 months ago Awesome personality! Very helpful! Easy to work with, I will go back again!
5 months ago Thanks, Candy! We look forward to working with you on your future projects!👍
5.0
5 months ago We cannot say enough great things about our experience at Staff Carpet! A new construction can be stressful but Kim and her team at Staff Carpet made it seamless with their customer service and expertise. If you are looking for high quality flooring and excellent service this is the place!
5 months ago Thank you for the awesome review Jeff! We are so happy to hear you are happy with your experience!
5.0
6 months ago After trying to buy carpet at a local Big Box store, we made the smart choice to instead come to Staff. They simplified the process and their prices can't be beat. We will never shop anywhere else!
6 months ago Thank you for choosing us! We are happy you had a good experience!
5.0
6 months ago They did a great job by helping us out and the people are very nice!
6 months ago Thank you for the review, Madelyn!
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
2.0
7 months ago Not very friendly
7 months ago We apologize for the experience you had at Staff Carpet. We will make sure to bring this to our manager's attention so they know to make sure we help our customers better. If you ever have any questions or concerns, please contact Kim or John Staff directly and they will do their best to help you.
5.0
7 months ago Great experience with Staff Carpet! Kim was able to get us exactly what we wanted at a great price!! Can’t wait to put it in our home :)
7 months ago We are so happy to hear that Julianne! Thank you for the opportunity. Enjoy your new floor!
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Kim is fabulous! Very efficient and helpful!! Highly recommend!!
7 months ago Thanks for the recommendation! We appreciate your review!
5.0
7 months ago Wonderful experience! Jeremy went above and beyond to get us exactly what we wanted!
7 months ago We are so happy to hear you had a great experience working with Jeremy! Enjoy your new floor!
5.0
8 months ago I finally found a business in Springfield that is worth the while. This business gave us the best discount in Springfield with many perks as well. Having one-on-one personal service was above and beyond my expectations. The contractors showed up on time and the work was phenomenal! We loved it so much that I told my dad about it and he also purchased new flooring from them. The staff is the best!! I highly recommend it to anyone who is going to do floor projects in the future!
8 months ago Gina, thank you for the wonderful review and referral! We are thrilled to hear that you love your new floors!
5.0
8 months ago The staff was SO helpful in helping us choose carpeting for our spare bedroom at an affordable price.
8 months ago Thank you for the review, Phillip! We are happy to hear you had a good experience!
5.0
8 months ago Great staff easy to work with. Everything set up in one day. Would recommend to anyone
8 months ago Thank you for the great review, Stephen!
5.0
8 months ago We built a new home and purchased all of our flooring from Kim Staff at Staff Carpet. She made our home building experience great from start to finish. Not only is Staff's pricing extremely competitive (I did check that out) but there's no price tag on the service we received. Kim reached out to us asking if she could come see our flooring after it was laid to make sure it was laid perfectly and that we were happy. I was a pain and even had my entire upstairs flooring switched out after the boxes of flooring had already been delivered to my home and with a smile on her face never made me feel like I was a bother. There is nowhere else that I would even consider going in the future for my flooring/tile needs other than Staff Carpet.
8 months ago Lacy, thank you for the wonderful review! We are so happy to hear that you were pleased with your experience at Staff Carpet!
5.0
9 months ago When my wife and I first entered Staff Carpet, we were immediately met by a young man who was very helpful. My wife indicated she had previously worked with Doug Ruch and would like to continue with his services. He informed us Doug was presently busy but he would be happy to show us a few samples until he was free. In a very short time, Doug came over and helped us find just right floor for our needs. The product was ordered and arrived earlier than we had anticipated. As we requested, Doug was able to schedule installation before Christmas. On December 13, 2017, we had Adura Max 011 Tiger’s Eye flooring installed in the majority of our upstairs by your carpenters, Cory and Steve. From the beginning, they were very professional, polite and receptive to our instructions. My wife, Jane, was present during the entire installation. To say we were impressed with the skill of the carpenters would be an understatement. Cory and Steve never took breaks, took short lunches, and immediately returned to continue the project. The gentlemen arrived at the same time every morning and worked until late each of the three days. They performed above and beyond our expectations. We have several projects we would like to compete in the near future. You can bet we will once again use Staff Carpet to complete them. Thank you so much for the professionalism, timely installation and excellent product we received from your company. If we ever need anything installed, you can bet we will request Doug, Cory and Steve! They are definitely an asset to Staff Carpet. Don and Jane Murphy
9 months ago Thank you, thank you, thank you for the wonderful review! We are so happy to hear that you were pleased with your experience. We look forward to helping you again!
5.0
10 months ago We remodeled our entire first floor, which included tear out of tile floors and carpet, tear out of old baseboards and installation of wood floors and new baseboards throughout. Staff Carpet workers were all amazing!!! They came when promised, completed work as promised, and cleaned up when done. We worked with Kim mostly, but also with John and the service could not have been better!!! Thank you, Staff Carpet!!! We love our “new” home!!!!
10 months ago We are so happy to hear this, Brenda! Thank you for letting us help you fall in love with your home again!
5.0
10 months ago This customer did not leave a comment.
4.0
11 months ago Always had a good experience with Staff.
10 months ago We're happy to hear that, Kris! Thanks for the review!
5.0
11 months ago Very impressed with the professional service! We love our new flooring.
11 months ago We are so glad to hear it! Thanks for the review, Randy!
5.0
12 months ago From the moment I walked in the door, the staff was friendly, knowledgeable, and helped me make the right purchase based on MY needs! Their prices beat all of the competition hands down! I would highly recommend Staff Carpet!
12 months ago Thank you Lori! We are so happy you had a great experience!
5.0
12 months ago If you want a great deal with the best customer service and friendly staff... this is where you need to be! Thanks Staff Carpet!
12 months ago Thank you Jacki! We appreciate your business!
5.0
12 months ago This customer did not leave a comment.
5.0
last year I could give everyone a nice lengthy essay about how it's so nice to buy local, help out Springfield's growing community, and elaborate on the amazing customer service you receive at Staff Carpet. All of it is so true. However, my review goes towards the amazing family ethic the management at Staff Carpet has. Staff Carpet hired my significant other back in early 2016. During the last year I lost both of my parents. One parent was lost within his first 90 days. Staff Carpet always been so supportive of our families losses. I've never had to worry about my significant other not being able to be by my side during the hard times. But that is not all. Staff Carpet has graciously offered love and support. They have always reached out to our family to extend a helping hand if needed. A business like Staff Carpet is so rare. You will not find their hospitality anywhere. When you buy from Staff Carpet you are not only getting the best deal around, you are also supporting a team who holds everyone's best interest at heart. So every time you walk on Staff Carpet flooring, you know you're being supported by an amazing team.
5.0
last year Great place for all your flooring needs.
5.0
last year The best place to get any flooring needs ! Kim is beyond helpful and always willing to work with you to get you wht you need !
last year Thank you for the review Kinleigh! We appreciate it!
5.0
last year First I'd like to say customer service is huge to me and Kim Staff gets a A+ for her customer service!! I love love love the floor Kim and I picked out for my new salon and the men that she had Work for her did a wonderful job...they worked their butts off and got it done super fast and we're very nice! Thank you Staff carpet for providing me with a wonderful experience I will highly recommend you!!����
last year We are so happy you love your new salon floor! Thanks Courtney!
5.0
last year From start to finish, we had an excellent experience with Staff. Thank you especially to Kim for her help and communication during our home build. We are so pleased with our flooring and shower.
last year We are so happy to hear that Leighann! Thank you!
5.0
last year They gave Teachers/Educators free carpet for our classroom. Thank you so much for doing so!
4.0
last year I have received excellent service.most of the times have came in there..very helpful,staff
5.0
last year Thank you Staff carpet for the teacher rug! Very nice of you!
last year You're welcome! Thank you for coming!
5.0
last year Thank you so much for your teacher appreciation event! I am very grateful for my new classroom rug which you provided. I plan on using it to make a comfortable reading center in my special education classroom. Thank you, in advance, from my students! They will love it! �
last year Thank you for the review Ashlea! We are happy to hear your rug will be put to good use!
5.0
last year Friendly staff and a overall good experience! Teacher carpet give away should happen again next year! �
last year Thank you for the review!! We are happy you enjoyed the event!
5.0
last year Helpful and informative! Had no problem completing my order and everything was correct.
last year Thanks Justin! We are happy to hear that!
5.0
last year Staff Carpet is a fantastic organization to work with. Their selection, pricing, and installation is second to none. We recently finished a large first floor renovation complete with new hardwood, fireplace tile, backsplash, carpet, and bathroom flooring all provided by Staff Carpet. The process, although intricate and involved, was extremely smooth and enjoyable. It is truly evident that they elevate the customer above all else.
last year Thank you Cory! It was our pleasure to help you.
1.0
last year Staff carpeting is ok when ordering but if a guy named Andy shows up you're in for a nightmare he's very rude and yells at the customer my father who is a veteran services country gets yelled at by him highly recommend you go somewhere else
5.0
last year Springfield people, please go see my friend Kyle Dearing @ Staff Carpet. He was a huge help in getting new flooring for my home! Very set to work with...
last year Thanks, Matt! We are happy Kyle was so helpful!
5.0
last year Installed vinyl planking 2 years ago in 2 rooms and it looks amazing so we decided to do 2 more rooms. Highly recommend!!
last year Connie, we are so happy you were pleased with your purchase and came back to see us!
5.0
last year Fantastic place! I think I'm gonna like it! Come out and see Doug Rusch or any of the great sales staff and get the right floors for your home! If you can't find it out here......we'll all I can say is you will find something out here because the have the largest inventory that I've ever seen!!
last year Thank you, Greg!
5.0
last year We had a wonderful experience with Staff Carpet and will definitely use them again in the future. Kim was very helpful in choosing the right wood floors for our home! The install crew were the hardest working men and made sure that our flooring looked absolutely perfect! I can't say enough great things about Staff and will recommend them to all of our friends and family.
last year Jenny, thank you so much for your positive review! We are so happy you had a great experience!
5.0
last year Great people love just greAt come see all the carpet. it.
last year Thank you, Allen!
last year You are the best buy in town for Flores.carpet keep up the good work.allen.
5.0
last year We have purchased carpet from Staff Carpet for two separate homes, and will definitely be back!
last year We are happy to hear it! Thanks Jean!
5.0
last year We bought all our floors for our new home at Staff Carpet. Their customer service is second to none. From sales, to installation, to service after the sale, we were so impressed! Plus, we love supporting a local family owned business. We will never even consider another option for our flooring needs!
last year Thank you for your kind review, Laura!
5.0
last year Great service, really enjoyed the tax invasion sale
last year Thanks Brad! We are happy you enjoyed the sale!
5.0
last year Jeremy Bailey was very helpful with our flooring decision making. He also made sure we had everything we needed to finish our flooring project! We are repeat customers, carpet, tile, and flooring.
last year Zac, we are so happy to have you as a customer! Thanks!
5.0
last year Knowledgeable staff and great stocking selection.
5.0
last year The young man who took care of us, Kyle Dearing, listened to what we wanted, gave us suggestions which helped us finalize our decisions. He was very knowledgeable & extremely helpful. It was a very pleasant buying experience.
last year Jane, we are happy you had a positive experience! Thanks for your review!
5.0
last year We have purchased flooring from Staff the last 3 years for large areas of our homes. Clearly, we love the work they do and the customer service. They are also very easy to get a hold of and answer all of my many question in a timely manner. It's like "Cheers", they know you by name there!
last year Thank you for choosing us Teresa! We are happy to have you as a customer!
5.0
last year Our salesman, Zachary, was fantastic!!!!!!!!! Great service and wonderful prices!!!!!
last year Thanks Jessica!
5.0
last year Jason was great to work with and was very helpful, we will come back.
last year We are happy to hear it, Lori!
5.0
last year Kim Staff was extremely helpful. A lovely person to work with.
last year Thank you Donet! We think she is great as well!
5.0
last year Thanks for the great deal on the carpet and timely install
last year You're welcome, Joseph! Thank you for doing business with us!
5.0
last year Wonderful folks to work with. Ron Smith is very helpful and friendly.
last year Thank you, Cherie!
5.0
last year Get service, great prices and my flooring looks beautiful!
last year We are happy to hear that Chrissy!
5.0
last year We had a great experience working with Kim at Staff carpet!
last year We are happy you enjoyed your experience, Scott!
5.0
last year Awesome help and great products!! Would recommend highly!
last year Thank you Tom!
5.0
last year Great service from my man kyle. I like this place!
last year Thanks David!
5.0
last year I am really happy with the service from Kyle! From choosing a flooring to measuring at my home, to the final job, it was great, and that's good because some other companies had already made me mad and in a bad mood. :)
last year Thank you Cj!
4.0
last year Pretty helpful was a good experience I was over all happy with service
last year We are happy to hear that! Thanks!
5.0
last year We built a new house and used Staff Carpet to do all of our flooring. I compared Staff's prices to other companies in the Springfield area and it didn't take me long to figure out that Staff Carpet was for us. The price was better than the others and the customer service was "hands down" better. The first time I came to Staff, I was introduced to Kim. She was so helpful! She sat down with me and we discussed different options for our flooring. We ended up having a custom shower that Kim helped to design, engineered hard wood, carpet and now I am working with her on a backsplash. Our house is everything I dreamed of and I am so appreciative of all the help that I received from Staff Carpet and their staff. I highly recommend Staff Carpet and am spreading the word of their good work!!
last year Thank you Barb! We are so happy to hear that you had a good experience!
5.0
last year Great Staff
5.0
last year Kim was fantastic!! She was very knowledgeable & willing to help in any way. We loved working with her & would highly recommend Staff Carpet. She took the stress out of the buying experience. We look forward to working with her on future projects!!
last year Thank you Shanna! We look forward to seeing you again!
5.0
last year This customer did not leave a comment.
last year Thank you, Susan!
1.0
last year This customer did not leave a comment.
last year Can you please contact Kim Staff directly? She will make sure to get this taken care of. We apologize for the installers, and will make sure to get this addressed. 217-528-4879
5.0
last year This customer did not leave a comment.
1.0
last year Over priced and very rude! Found exactly the same thing at another business for a lot less !
last year We apologize for your experience you had at Staff Carpet. We will make sure to let our manager know to make sure we help our customers better. If you ever have any questions whatsoever please contact Kim or John Staff directly, and they will do their best to help you.
5.0
last year Staff carpeting has the BEST customer service!! Kim has gone above and beyond to meet our needs and to provide us with the best pricing. They also provide great design ideas, and I know I'll always use Staff for any flooring needs!!!
last year Thanks Jessica! We are lucky to have you as a customer!
5.0
last year I highly recommend Staff Carpet for any flooring needs! The employees are very helpful and make the decisions easy. There were plenty of options for all different styles. The prices are reasonable as well! I am currently working on my second home with Staff Carpeting because they did such a great job with my first!
last year Thank you Samantha!
5.0
2 years ago I LOVE our new carpet from Staff Carpet! In addition to it being beautiful and reasonably priced, their associates are so friendly, helpful and personal. They even traveled an hour to install it for us. I would highly recommend them if you're in the market for new flooring!
last year Thank you Jenny!
5.0
2 years ago The employees at Staff Carpet are hands down the best and easiest to work with in Sangamon County. There is no pressure when you walk in the door. The sales staff is knowledgeable, patient, and courteous. Even better - they are there for you well after the sale. I would recommend Staff Carpet to anyone and everyone! Thanks for all you do!!!
last year Just saw this!! They are sponsoring Basket of Hope, are they not? I know they are doing St. Jude's also but when I met with Mr. Staff in late August he was eager to do something for us.
last year Just another reason to support this fantastic local business: they care for and support local organizations that do so much for others in our community!
last year Thank you for the kind review Becky!
5.0
2 years ago While building our new home our builder gave us a list of businesses he uses for plumbing,electrical flooring and etc. On that list was Staff Flooring along with Kims personal cell phone number. I called and Kim answered (no phone tag) which in todays busy world was a nice surprise! We set up an appointment to meet with Kim at the store and within an hour we had our flooring picked out! During this process I became friends with Kim and I was welcomed into her new home so I could see her flooring choices and wall colors! I cant thank her enough for all her help along the way! We had alot of the same tastes in decorating! I would definetely use Staff again and highly recommend Kim!
last year Cindy, thank you for your review! We are happy you chose Staff!
5.0
2 years ago Love our new carpet! Our salesman Jeremy was awesome and worked with us when we had to change our original install date. We are very happy with the high quality of the carpet for a lower price than other stores. Our installer did a fantastic job too, and was very efficient. Thank you Staff Carpet!
last year Liana, we love that you love your carpet! Thank you!
5.0
2 years ago Amazing to work with. They have a fantastic selection and the knowledge/experience to guide you through the process.
last year Thank you Carrie!
5.0
2 years ago My wife & i had our whole house done with new carpet, tile etc by Staff Carpet. Amazing job!!! Incredible sales staff and in fact Kim had suggested several options for carpet & padding to insure we not only met our needs with a growing family but our budget too! We also own two Gyms in Springfield and staff carpet has helped us out with both places!!!There is no other for this family!!!T.C. & Erin Roesch
last year Thanks TC!
5.0
2 years ago Staff carpet has always been my family's preferred flooring vendor. The entire staff truly cares about their customer's needs and delivers top-quality customer service. Springfield is lucky to have such a gem in town!
last year Thank you Nakisha!
5.0
2 years ago Over the course of the last few years, I have moved to Chicago but upon my recent relocation, both my family's residence and business establishment had our flooring needs taken care of at Staff Carpet. Top of the line customer service, exquisite flooring options, quality pricing and a family-run organization designed to meet their customer's needs and exceed client expectations. I wouldn't do business with any other company and strongly recommend the services and tasteful work Staff Carpeting stands behind. Thanks Staff Carpeting, can't wait to see some new holiday commercials!
last year Thank you, Lauren!
1.0
2 years ago If I could give this 0 stars I would. I went into staff carpet at the end of July explaining we needed flooring in our 1200 sq. ft. house done by the end of September. At this point he said he could come measure the following week and give us an estimate, in the mean time I had some questions. I emailed him it took almost 3 days for him to respond and another 3 to respond again which is horrible customer service. He then FINALLY made it out to our house to measure without giving us a call or a time he was coming, thankfully we were there. This was probably the first or second week in august, he knew we were kind of rushing he said he would have an estimate in his words one, one and a half maybe two weeks... which it should NOT take that long to just get an estimate. It is now the 16th of September and we STILL HAVE NOT heard back on an estimate. We had to use someone else which is unfortunate because I really liked the flooring we had picked out from Staff. So if you are trying to get these done with in the time frame of 6 months maybe go here, but anything sooner I would HIGHLY suggest going somewhere else for your flooring needs. They do not take your time in to consideration and have AWFUL customer service.
2 years ago We apologize for the experience that you had. We did look into this and it will be addressed. If you ever need anything in the future please contact John Staff or Kim Staff, they will make sure to help you out the best way possible.
5.0
2 years ago Quality service and product We are very pleased with the product we purchased from Staff Carpet and the service is outstanding!
3.0
2 years ago Decent selection.
5.0
2 years ago Best Service in the Area "Quick service, helpful to pick and assist with colors and it took only about 30 minutes."
1.0
2 years ago This is may first and last time to try to do business with this place. I was hoping to support my local community but I did not have much luck. I entered the customer entrance that leads into the showroom. When entering I was told that a sales associate would be right with me. I looked at many different carpets and had a really good idea of what I wanted, but there were no prices on any of the products. No sales person ever came so I left. I called because I thought maybe you need an appointment. The lady that answered said yes it was a good idea to have an appointment because they were so busy. I asked where they were busy because there was no one in the showroom but me. That is when she told me that they were in the warehouse. She asked me if I wanted to make an appointment. I told her that I was looking for prices of products and asked if their website had prices. Nope no prices on website. So to clarify there are no prices in showroom, no prices on the website but the prices are in the warehouse. I always thought warehouse were for storage. Will not be doing business with these folks. They are just to busy to help customers.
5.0
2 years ago Great Service-from beginning to end!! From the moment we first went in Staff Carpet to look at options until the moment I went in to make our final payment was a great experience and will definitely be back again in the future-Jason McLaughlin was our salesperson and he is highly recommended-great person to work with and he did everything he could to make this a smooth transaction-
5.0
2 years ago Staff Carpet was absolutely amazing to us and I wouldn't recommend anybody else. We will forever be a customer there for all of our house project needs. The customer service was outstanding and they met all of needs. Thank you Staff Carpet!!!
last year Thank you Casey! We are happy to have you as a customer!
5.0
2 years ago Received great service from Kim Staff. Love Staff Carpet.
2 years ago Glad to hear it Sara Barger! Thanks for shopping with us :)
5.0
2 years ago The staff at staff have been great through every purchase we've made. I would recommend anybody order through them. Ask for kim she rocks!!!
2 years ago We appreciate it Andrew Kitt Alexeus Kitt
5.0
2 years ago The people at staff go above and beyond. They are very knowledgeable and very competitive prices. Thank you kim staff for taking such great care of me. I will be a returning customer for sure. Thanks again.
2 years ago Thanks for your business Rusty Armour!
1.0
2 years ago This customer did not leave a comment.
2.0
3 years ago Great customer service during the sale and very poor customer service when they made a mistake. Unprofessional attitude from the owner.
3 years ago We apologize for the mistake on our end. We try to provide our best service and value to all of our customers. With your cash and carry sale we gave 3 options that best suited the situation.
3 years ago Unfortunately all three options were a huge inconvenience for your customer. It would have cost you an extra $55.00 to correct the situation in a manner that would have not put the burden of the mistake on the customer but the business that made it. We all make mistakes...just fix them in a way that does not make it even more of a problem for the person you inconvenience in the first place. This ='s good customer service!
5.0
3 years ago I like the linoleum? looks that they have now, very nice!!! I live in an apartment atmosphere now and will probably be here for awhile, so that's something I don't have to worry about. I am sure is easy to clean, looks good!!!
last year Barbara, if you are ever in need of flooring we would be happy to help you!
5.0
3 years ago This customer did not leave a comment.
last year We appreciate your review Becky!
5.0
3 years ago We recently replaced all of the carpet in our house through Staff Carpet and I couldn't be more satisfied with what we ended up with. Kim Staff was excellent to work with and responded to phone calls and emails very quickly. She took very good care of us and we will definitely be returning when we are ready to replace the other flooring in our house. Zach and Mike also were very helpful for us when Kim wasn't available. Thanks Kim and the rest of the Staff Carpet crew!
3 years ago We're happy to hear that Tad Huskey! Thank you for the support. We'd love to see pictures of the final install if you'd like to share!
1.0
3 years ago I have ordered wood from this place before. I have spent a great deal of money with this place. I had referred others and they have also brought wood. I wanted to purchase more wood. I came in they were busy so the guy gave me a sample and I told him I call Monday. I called told them I wanted to buy the wood could they give me a pricing. The lady said someone will call, never heard from anyone, two days later no call. So I called back she said someone will call still no call. I went in all the wood was sold all gone. WOW very unprofessional I will never do Business with this place again or refer anyone else. They could of called me back!
3 years ago We are very sorry for your experience recently at Staff Carpet. Since you have been a repeat customer, and have referred customers to us, we hope you know this is not normally how we handle our customers. We apologize for not getting back to you in a timely manner. If there is ever anything we can do for you in the future, please ask for our manager or the owner, John Staff. We appreciate your feedback.
3 years ago I have talked to everybody there. They where to send A check for the damage month's ago. I have left numerous messages for the Owner and his Daughter. The only thing I have received has been grief. Charlett Fortner.
5.0
3 years ago Kim Staff gave me excellent service!! I brought her my budget, and she worked extremely hard to stay within it. She helped to design each room and coordinate my flooring with my countertops and cabinets. I couldn't have the beautiful home that I do without her help! Thanks Kim Staff and Staff Carpet!
last year Thank you Julie! We are happy you are so pleased with your home!
3.0
3 years ago This customer did not leave a comment.
3 years ago This was actually meant to be a two star rating. Zach was fantastic during the sale part of our transaction but we had problems during the install. They did not get there until late morning and they did not complete the job in one day as we were told. This happened on a Friday so I had to go through the weekend with my house being a shambles. They did not show up on Monday until 11. So my one day installation is actually taking 2 days off my already busy schedule. The workmanship is fine but there seemed to be no consideration given for our time.
5.0
3 years ago We have replaced all carpet and some hardwood floors in our house! We won't use anyone but staff carpet! Kim is great to work with and always finds what fits best for us!!! Thanks!!!
last year Thank you Lauren!
5.0
3 years ago Genuine, trustworthy people. We worked with Mike and Kim. We had a deadline and a budget, and they met both! We strongly recommend Staff to anyone looking for flooring. Also, by far the best installation pricing we've found anywhere!
last year Maribeth, we appreciate your review!
5.0
3 years ago This is our second occasion to use this local family owned store. Both experiences were wonderful. The "staff" at Staff provided us wonderful, quick, responsive service. I rarely purchase flooring, but I find them to have very economical solutions to offer and wonderful customer service. Keep up the great work.
5.0
3 years ago We are brand new to the Springfield area and didnt know anybody. Our Realtor recommended we check out Staff Carpet as our new house needed carpet and hardwood. We could not have been happier in our decision. The staff there are very nice and knowledgable. Especially Kellen who really helped us make our decisions. Their prices cannot be beat anywhere!!! The installation was perfect. We really appreciate all their help!! We will be going back there again when we need flooring!!! The Pattons
5.0
3 years ago Kim Staff has been amazing all the way through our experience of selecting all flooring for our new home. We feel like we have friends at Staff!
last year That's great to hear! Thanks Joan!
5.0
3 years ago Kim at Staff Carpet provides an amazing experience! She helps make smart knowledgable decisions with personal touch at a reasonable price! I won't ever be going anywhere else because Kim makes remodeling fun and easy!
last year We are glad your experience was fun and easy! Thanks Bobette!
5.0
3 years ago Great service, Great deals and they let me bring my dog inside to check out carpet.
last year Dogs are always welcome here! Thanks Kendra!
4.0
3 years ago Jason, great help, everyone helpful, great place to shop!!!!!
last year Thank you Alice!
5.0
3 years ago Great customer service at Staff!Had a great experience there and will go back!
last year We are happy to hear it! Thanks Mindy!
5.0
3 years ago I think there is no other place I would or could buy flooring. Kimbo Staff and the rest of the crew are easy to work with and I spent half the $$$ I had budgeted for. They also did an excellent job on installation and following up with my satisfaction after the fact. Staff Carpet my favorite place to spend money.
last year Thanks Bondsy!
5.0
3 years ago Everyone at staff carpet is super friendly. Kim was very helpful picking out things for our house! I highly recommend this family owned business. They even make custom rugs! I had them make one for my old house about 3 years ago and I'll be having them make some rugs for my new home too!
last year Thanks Nicole! We are happy to help!
5.0
3 years ago Kim at Staff Carpet went above and beyond to help me. I have a property in Springfield but live in Chicago and she was able to send me texts of all of my options! She also provided up front total pricing options and made everything very clear and quite seemless. On top of all this, my house has never looked better and the flooring turned out great. Thanks, Staff Carpet!
last year We are so happy to hear this Michael! Thanks!
5.0
4 years ago The staff family goes out of their way to please all sales and installations . Our family has done many purchases over the years. Loyalty is always number 1.
4 years ago Thank you Danny!! Loyalty and keeping it local are crucial!!
5.0
4 years ago I purchased flooring for most of our house at unbeatable prices! I highly recommend Staff Carpet!
4 years ago Thank you so much Bob!! We are so glad that you love your new floors.
5.0
4 years ago Can't say enough positives. Staff family is terrific! Have worked with Lyndsey and Jason. Gave us unbelievable prices and advice. Love my livingroom/hallway carpet and can't wait for bedroom carpet to b laid. Thanks Staff
4 years ago We absolutely love working with you Jill!!!! You're house is looking amazing!
5.0
4 years ago Beyond thrilled with our new carpet! Great prices and super quick installation! Hands down the easiest transaction with home repairs that we've ever had!!
4 years ago Forgot to say that we worked with Matthew and he was so friendly and helpful!!!
4 years ago Thank you so much Christa Rawlins! We are ECSTATIC to hear that you had such a great experience with us!
5.0
4 years ago Kim was beyond accommodating and helpful with our selection of new flooring for our home. Not only did we get an AMAZING deal on the flooring itself, but we had a positive experience with all of the friendly employees at Staff. We will most definitely be referring our friends and will use Staff Carpet as our go-to source for our household flooring in the future!
last year Thank you Alyssa!
5.0
4 years ago We highly recommend Staff Carpet. Kim was very helpful and the finished product looks great! Newberry Builders
4 years ago Thank you for the kind words Cindy!
4.0
4 years ago Great people and great prices!
4 years ago Thanks Karen!
5.0
5 years ago Great experience! We couldn't have asked for better service from Kim.
last year Thank you Leslie!
5.0
5 years ago Great company. Always helpful and awesome employees.
last year Thank you for your review John!
5.0
5 years ago This customer did not leave a comment.
last year Thank you Jack!
3.0
5 years ago This customer did not leave a comment.
last year Thank you Samantha!
5.0
5 years ago This customer did not leave a comment.
last year We appreciate it Angie!
5.0
5 years ago This customer did not leave a comment.
last year Thanks Vicki!
3.0
5 years ago This customer did not leave a comment.
last year Thank you Mélánííé Asii Noomaz!
5.0
6 years ago This customer did not leave a comment.
last year Thanks for the review Charity!
5.0
6 years ago This customer did not leave a comment.
last year Thanks Brenda!
5.0
6 years ago This customer did not leave a comment.
last year Thank you Brian!
5.0
6 years ago This customer did not leave a comment.
last year Thanks Marlene!