STAFF CARPET
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Staff Carpet
304 W Browning Rd, Springfield, IL 62707-5710
217-331-6315
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Bev N.
5 months ago
Kim and staff were wonderful to work with when we built a new home. They treated our project as their own, with great suggestions, designs and any help, any time we needed. Their products are superior quality and installers are the same. I’d give 10 STARS if it were an option!
5.0
Lindsey H.
5 months ago
Kim went above and beyond to help us with picking out the perfect flooring and furniture for our home! She was so fast and thorough throughout the entire process.
5.0
Crista G.
5 months ago
Kim and her team go above and beyond! We’ve worked with them on both Commercial and Residential and you won’t find better service. No matter how big or small the project is, Staff Carpet can handle it all.
5.0
njj g.
5 months ago
they are fantastic, thanks 🙏🏻🙏🏻🙏🏻
1.0
Ben H.
7 months ago
Horrible company to deal with.. customer service is awful. Nothing but problems from the beginning. Three different times they've come out for same issue & it's still not fixed. Carpet hasnt been in four months & it's coming apart. Once they got their money they don't want fo address or fix the problem.
1.0
Lance C.
7 months ago
We recently made our third purchase from Staff. We were replacing carpet for an extra bedroom with 161 square feet. During the installation, we came up a little short in the closet. The installer said we needed about 1 foot wide by 9 feet long strip to finish the job. The installer called and spoke to our salesman. I drove to Staff to pick up the extra carpet but our salesman was not there. I thought it was too much carpet but paid for it and left. When I got home and unrolled the carpet, it covered about a third of the room. The extra carpet measured 54 square feet to cover the shortage of 9 square feet. I called the store and left two messages for our salesman before he called me back. He told me they HAD to sell me that much carpet based on the way it lies and there was nothing they could do about it. We feel like we were sold an excessive amount of carpet for a small issue. In the end, we paid for a lot of extra carpet that we didn’t need.
3.0
Levin
7 months ago
No Returns: Staff Carpet sells great products and their staff is very friendly. The problem is that they do not allow returns. We ordered tile for a bathroom floor and shower, and ended up with extra boxes. The good news is that Staff Carpet gave us free grout in lieu of refunding the extra tile. Although they did right by us, I felt it necessary to educate the public about their no return policy. We did not order from a catalog. We ordered from floor samples, and we were never told that sales were final until we attempted to return extra boxes of tile at the end of the project. Our next big project is to replace all of the hardwood floors in our entire house. I had planned on purchasing from Staff Carpet because I do try to support local business. But there's no way I can purchase flooring from Staff Carpet knowing I must measure perfectly and install floors throughout an entire house without making mistakes. Way too stressful and impossible for a weekend warrior like myself. When I have saws running and I'm covered in grime and knee-deep in a project, I need extra materials on-site. I can't be running back and forth to the store constantly. If you want to purchase floors and pay to have them installed, I'm sure Staff Carpet is a great choice. For Do-It-Yourself weekend warriors like myself, I'd suggest the big box stores.
5.0
Matt D.
9 months ago
5.0
T H.
10 months ago
5.0
T H.
10 months ago
5.0
John G.
10 months ago
5.0
Karen S.
11 months ago
5.0
Gail m.
last year
I love our local Staff carpet. They did an excellent job a few years ago when I re-did my kitchen. I recently needed to make my house safe for my dog after surgery. The staff was super helpful setting me up with mismatched carpet tiles for a discount to help my dog negotiate our house after hip surgery. My dog is making great strides in his recovery since he can walk without worry now. From the salesmen that helped me to the warehouse staff, service was great even though I wasn’t there for a big job. Thanks Staff carpet.
Anonymous
last year
We appreciate your kind review, Gail! Thank you for your continued support. We are happy to hear that your pup is recovering well!
5.0
Madison P.
last year
We have had such a positive experience at Staff Carpet. Kim was very patient, listened to our needs/wants, explained everything and kept us up to date with our order. We love our new flooring in our house! We will use Staff carpet again. Highly recommend!
Anonymous
last year
Thank you for your wonderful recommendation, Madison! It was our pleasure to help you and we are so happy to hear you love your flooring!
5.0
Andrew H.
last year
Super easy process from start to finish!
Anonymous
last year
Love to hear this, Andrew! Thanks for the review!
5.0
Roger S.
last year
Anonymous
last year
Thank you for the 5-star rating, Roger! We appreciate it!
5.0
Natasha L.
last year
Just when I thought great customer service was a thing of the past, I had the good fortune of dealing with Kim Staff and her amazing staff. I have so much positive feedback to share that I swear this review can turn into a monologue or handbook on how to treat customers. I replaced ALL the flooring in my home with hardwood and tile with the exception of the bathrooms and it was a huge undertaking. I can’t not express enough how “you get what you pay for” rang true throughout this experience. Special thank you to Kim Staff and Paula for your patience, guidance and service. - Natasha
Anonymous
last year
Natasha, Thank you, thank you, thank you for your amazing review! Providing great customer service is what we strive for and we couldn't be happier to hear that you were provided with just that. Thank you for choosing Staff for your flooring project! We appreciate your business!
5.0
Steve Z.
last year
👍 Great carpet company #1 in area
Anonymous
last year
Thanks for the "thumbs up" Steve! We appreciate it!
5.0
Joshua S.
last year
Kim and the staff were extremely helpful through the entire process. This is the fourth house I have put Staff flooring in and they continue to provide the highest quality flooring at the best price. The customer service during the installation was amazing!
Anonymous
last year
Thank you for continuously choosing Staff for your flooring needs, Joshua! We appreciate you and this review so much!
4.0
Matisse S.
last year
Anonymous
last year
Thank you for the rating, Matisse!
5.0
Brandon O.
last year
Friendly people and great customer service! They made shopping for new vinyl flooring very painless.
Anonymous
last year
This is great to hear, Brandon! Thank you for your review! Enjoy your new, vinyl floors!
5.0
byron w.
last year
Anonymous
last year
Thank you for the 5 star rating, Byron!
5.0
Clint P.
last year
Kim and her team helped us considerably on an entire home renovation during the pandemic. There literally wasn't a room that they didn't help improve. Kim is knowledgeable, fair, listens to concerns, does the right thing and goes above and beyond to delivery a great finished product. Great people and will use again.
Anonymous
last year
Thank you for the wonderful review, Clint! We are so happy to have been able to help with your renovation project. Your home is just lovely!
5.0
Carl S.
2 years ago
Great service
Anonymous
2 years ago
Thank you for the review, Carl!
5.0
Rae M.
2 years ago
I was the lucky recipient of a Christmas Wish from WYMG, Staff Carpet and Henson-Robinson. Staff just finished my new kitchen and guest bathroom floors. They did an amazing job!
Anonymous
2 years ago
Thank you for the review, Rae! We are thrilled to hear that you are happy with your new floors! It was such a pleasure meeting you!
5.0
Bryce M.
2 years ago
Anonymous
2 years ago
We appreciate the 5 stars, Bryce!
5.0
Gregg R.
2 years ago
Anonymous
2 years ago
Thank you for the 5-star rating, Gregg!
5.0
chelsea b.
2 years ago
We are so impressed with Staff Carpet! They will be our first call anytime we need flooring! Kim Staff was incredibly helpful during the entire process. I went in, let her know what I was wanting and I was out the door with a quote and installation appt in probably 15 minutes.
Anonymous
2 years ago
Now, that's what we call efficiency! Thanks for your review and for choosing Staff Carpet, Chelsea. We hope you love your new flooring!
5.0
RuthAnn E.
2 years ago
Very helpfull and polite.
Anonymous
2 years ago
Thank you for the review, RuthAnn! We are so happy to hear this!
5.0
Kelly B.
2 years ago
Tim! I call him the "adult" sales guy. He got me! My goofy, quirky and a bit strange personality. He made picking out my remnants fun fun. And talk about patient,...On the more serious side, It's great to buy from a privately owned business rather than a national chain. Keep the economy local. Come here, it's worth it.
Anonymous
2 years ago
Thank you for your awesome review, Kelly! We're glad to hear that your experience at Staff Carpet was fun! Thank you for shopping local.
5.0
shelly h.
2 years ago
Awesome people! So helpful! Love this place
Anonymous
2 years ago
Thanks for coming in, Shelly! We're happy to hear this!
5.0
Bree D.
2 years ago
Wonderful experience! Very friendly staff and accommodated all needs
Anonymous
2 years ago
Thank you for your review, Bre! We appreciate your business!
5.0
Rod R.
2 years ago
Super friendly and knowledgeable staff. Found a great product at a great price. Ask for Chase. He is awesome.
Anonymous
2 years ago
Thank you for your kind words, Rod! We are happy to hear that you found what you were looking for and that Chase was such a great help!
5.0
Ally K.
2 years ago
Staff Carpet did the flooring and tile work for our entire house. Kim helped us narrow down the endless options and had some great design ideas. Very happy with the results. Staff was easy to work with, friendly people, and I’d use them again.
Anonymous
2 years ago
Ally, thank you for taking the time to write this review! We are so appreciative of your business. Enjoy your new flooring and tile!
5.0
Ally K.
2 years ago
5.0
JASON L.
2 years ago
Needed some carpet for the basement family room. Tim and the Staff group were fantastic and friendly. Quick professional service!
Anonymous
2 years ago
We are so happy to hear this, Jason! Thank you for your business and for your awesome review! Enjoy the new carpet!
5.0
khris w.
2 years ago
Its where I get all my carpet hardwood and vinyl flooring Zack mast is the man!
Anonymous
2 years ago
Thanks for the review and for being a repeat customer, Khris! We appreciate your business!
5.0
Jenny W.
3 years ago
Anonymous
3 years ago
Thanks for the awesome rating, Jenny!
5.0
Madison H.
3 years ago
Tim was super helpful getting my flooring project started! The process has been fun and easy!
Anonymous
3 years ago
We love to hear this, Madison! Shopping for flooring should be fun and we're so happy Tim was able to help get you started!
5.0
Miranda S.
3 years ago
Extremely helpful staff! No pressure to buy. Thank you for all of your help.
Anonymous
3 years ago
Thank you for coming in, Miranda! We appreciate your business!
5.0
Brad P.
3 years ago
Super helpful and friendly!!
Anonymous
3 years ago
Thank you for the review, Brad! We're so happy to hear this!
5.0
Amy W.
3 years ago
Anonymous
3 years ago
Thank you for the rating, Amy!
5.0
Lisa C.
3 years ago
Great service. Love the carpet.
Anonymous
3 years ago
We are so happy to hear this, Lisa! Enjoy your new carpet!
4.0
Candace R.
3 years ago
Staff was awesome. Tim was great to work with!!
Anonymous
3 years ago
Thank you, Candace! We're happy to hear it!
5.0
MT
3 years ago
Beautiful work from start to finish! Great selection of flooring. A special thank you to Kim, Zach and Colin!
Anonymous
3 years ago
Thank you for the review, Mary! We will be sure to pass the thank you along! Enjoy your beautiful, new floors!
5.0
V. H.
3 years ago
Highly recommend staff carpet! Our experience in working with staff carpet (Kim) on our master bath remodel was such a great and positive experience from start to finish! Their dedication to quality service, experience in the field, and wide variety of the latest trends and products is what sold us! In addition to our bath remodel, they also installed three rooms of carpet within our home. Many “THANKS” to everyone at staff carpet for making our home our happy place!
Anonymous
3 years ago
Thank you for your recommendation! Helping make your home your happy place is something we strive for! Enjoy your new bathroom and carpet!
5.0
Vickie H.
3 years ago
5.0
Rick D.
3 years ago
Very friendly and helpful staff without being pushy. Took time to listen to what we wanted and then made suggestions.
Anonymous
3 years ago
Thank you for your review, Rick and for choosing us to help you with your flooring needs! We appreciate your support!
5.0
Alan F.
3 years ago
We purchased flooring for a self installed whole home remodel. The staff were easy to work with and John Staff went above and beyond. Loading was easy as we backed our truck into the loading dock and they pallet loaded with a fork lift.
Anonymous
3 years ago
Thank you for the thoughtful review, Alan! We are thrilled to hear about your experience with us!
5.0
Ron O.
3 years ago
Great service. At both ends sales and service. Installer did very good job laying carpet. Was friendly and professional. Would recommend them
Anonymous
3 years ago
We love hearing this, Ron! Thank you so much for your review. Enjoy your new carpet!
5.0
Dezaray B.
3 years ago
I just wanted to say what an amazing experience we had at Staff Carpet from beginning to end. The salesman we worked with, Matt, was so genuine and helpful and made this process so smooth. We had our carpets installed today and it was the nicest group of guys. They were kind to my toddler son, and they went way above their call of duty by helping carry his bed back to his room when he was ready for a nap and wouldn’t sleep without it back in his room. Thank you so much for the amazing experience!
Staff C.
3 years ago
This made our day! Thank you for sharing about your experience! We will be sure to pass the compliment along to Tyler and his crew! Enjoy your new carpet!
5.0
Cheryl P.
3 years ago
Love this place! Zach is great!!!!
Anonymous
3 years ago
Thank you, Cheryl!! We are so happy to hear this! Thanks for the review!
5.0
Mark M.
3 years ago
Very knowledgeable efficient and friendly staff excellent products
Anonymous
3 years ago
This is awesome to hear, Mark! Thanks for the review!
5.0
Henry H.
3 years ago
Anonymous
3 years ago
Thank you for the 5 stars, Henry! We appreciate it!
5.0
Kraig P.
3 years ago
Anonymous
3 years ago
Thank you for the rating, Kraig!
3.0
Larry M.
3 years ago
Sorry wasn't what I was expecting. No prices on anything 🤔
Anonymous
3 years ago
Larry, Thank you so much for your feedback. We strive to give our customers the best deal that we can when they come into Staff Carpet. With prices constantly changing and certain values that we can offer, we have found it best to provide pricing on the spot for our customers. If you ever need anything in the future, please do not hesitate to give us a chance. 😊 Thank you, Kim Staff
1.0
Carrie S.
3 years ago
Not helpful.
Anonymous
3 years ago
Hi Carrie, We are sorry to hear that. We would appreciate any future opportunity to help you find what you are in search of. If you do have an issue that you would like to discuss, please call the store at 217-528-4879 and ask for our manager, Kim. She would be happy to talk with you and try to make it right.
5.0
Cindy R.
3 years ago
Great prices and the service is point on
Anonymous
3 years ago
This is great to hear, Cindy! Thank you for your review!
4.0
Robert F.
3 years ago
Anonymous
3 years ago
Thank you for the rating, Robert!
4.0
Colton R.
3 years ago
Anonymous
3 years ago
Colton, thank you for your rating!
5.0
Christie M.
3 years ago
Anonymous
3 years ago
Thank you for the rating, Christie!
5.0
Laura R.
3 years ago
Kim is really knowledgeable and passionate about her business and made selecting new flooring very easy! The products arrived in the projected timeframe. We installed the vinyl ourselves but Staff installed the carpet. The installers were professional, on time, friendly and respectful in our home. We are pleased with the results and will definitely recommend Staff Carpet to anyone looking for new flooring!
Staff C.
3 years ago
Your new floors look beautiful, Laura! Thank you for your business and thank you for your recommendation!
5.0
Frank W.
3 years ago
Anonymous
3 years ago
Thank you for the 5 stars, Frank!
5.0
Alysse H.
3 years ago
Great customer service and loved our end result! Took my outdated staircase and brought it to life. Love their ideas and service!
Staff C.
3 years ago
This is a great before and after! Thank you for sharing, Alysse! We love how this turned out, too!
5.0
K. A.
3 years ago
We are so happy that we chose Staff Carpet. Excellent service all across the board. Everyone was helpful and friendly. I will be recommending this company to all my family and friends.
1.0
Jess B.
3 years ago
installer cut my speaker wires, laid 3 different colors of tile in one room which was supposed to be one color, ran out of tile before finishing the room, laid damaged tiles in another room and had an attitude the whole time. our salesman, Austin, was absent minded and never called when he said he would, scheduled the install for a different day than agreed on. and here I am 13 days later with still screwed up floors
Staff C.
3 years ago
Jess, we are so sorry for your experience with Staff Carpet. We have made our owner aware of the situation and she will be in contact with you for a resolution.
5.0
Mark M.
4 years ago
Anonymous
4 years ago
Thank you for the rating, Mark!
5.0
Marianne Z.
4 years ago
Kim is the best! I can always find what I need at Staff Carpet. Great selections and deals!
Anonymous
3 years ago
Thank you for your review, Marianne! We are so happy to hear this!
5.0
Amy P.
4 years ago
Kim and Haley made picking out bathroom flooring and shower tile so easy! The whole process was quick and they made it stress free. I would highly recommend them to help with any flooring, remodel, or home projects that need done.
Staff C.
4 years ago
Thank you, Amy! We are so happy to hear that your experience was stress free! We appreciate your recommendation!
5.0
Tim L.
4 years ago
WE LOVE STAFF CARPET! After meeting Kim, John and their amazing team, we decided to have the flooring replaced in our entire lower level of our house. The quality, professionalism, expertise and personal attention that we received was unbelievable! When I built a new office recently, we wouldn’t think of going anywhere else for flooring! Kim,Haley and Bailey were there from day one! They worked with us for not only the flooring, but they helped us with design, finding the right countertops, art work, paint colors and even awesome office furniture! I wouldn’t think of going anywhere else. They are one company that still believes in Customer Service! 5 Stars ⭐️⭐️⭐️⭐️⭐️
Staff C.
4 years ago
It has been our pleasure to work with you, Tim! We are so excited for your patients to see the new dental office! Thank you for your business and for being such great advocates of Staff Carpet.🙂
5.0
Shari W.
4 years ago
Staff Carpet has been awesome to us on several occasions. Several years ago we bought some carpet and tile from them. Was very professional and did a great job. Recently we also needed some carpet to cover our hardwood floors so our dog did not slip after knee surgery. Staff Carpet was so nice and helpful. They genuinely cared about our fur family member. Staff Carpet carries about the whole family, including our fur friend. Great, local, family owned company.
Staff C.
4 years ago
Thank you for the sweet recommendation, Shari! We believe fur babies are just as much a part of the family as humans! We appreciate your support over the years.
5.0
Jackie W.
4 years ago
From design, to product selection, to install, we had a wonderful experience with Staff Carpet. I would recommend them to anyone looking for design advice or flooring suggestions. We are lucky to have this family-owned, local business in our community!
Staff C.
4 years ago
Thank you, Jackie! We are lucky to have been able to help this community with all their flooring needs over the years and are thrilled to hear about your experience with us.😊
5.0
Maggie R.
4 years ago
Staff carpet was amazing to work with! Kim herself assisted me in picking out materials that I was looking for and sent me home with even more samples as she recommended I take them home to see what the best fit would be with our lighting at home. Ultimately, the flooring I liked the least in the store was the one I ended up choosing which is one they had suggested. I couldn’t be more pleased with my experience and the comparable, competitive pricing I received. I would highly recommend and firmly believe in supporting local first!
Staff C.
4 years ago
It's all about how the floor will look in YOUR home and that you will love it for years to come! We're happy to hear that you had a great experience. Thanks for your recommendation, Maggie!
Maggie R.
4 years ago
Staff Carpet thank you so much for the amazing, easy experience.
1.0
Patricia R.
4 years ago
Bought a new house and decided to upgrade almost all flooring. However, it’s been an extremely slow process with poor communication and failed follow through. We had our final carpet picked out and order placed at end of June. We paid, and were told it could take about 2-3 weeks and we are going on 2-3 months. First, we gave them time, figured it was ordered. Nope, contacted salesperson for update, and wasn’t ordered correctly/ ordered not placed. Then finally ordered, told it would be rushed and took over a month to come in. However, we constantly had to contact them for updates. When asked for an updates, salesperson would say they would get back to us but never when they said. Which we understand with COVID, and people being busy, but in the last 2 months, someone can’t once get back when they say they are going to get back? Well, product finally comes in. We are told “we will work you in” in regards to installation, and no date for installation scheduled. Talked to contactor as well, more of the same, “I will be there these dates/times” but never comes. Finally, walk in to office, salesperson blames contractor/shocked by it and date for installation gets scheduled, for still 3 weeks later. I also ask about a vent sitting on a shelf that was forgotten to be cut and placed, salesperson then blames and tries to say we told them it wasn’t functional......this has been a disaster with horrible customer service. I can’t recommend this place to anyone to someone who actually wants new flooring/carpet. The best part is, to avoid the hassle, we haven’t completely been able to move in as to keep rooms open and easier to actually place the flooring/carpet!!!
Staff C.
4 years ago
Patricia, thank you for taking the time to give us your feedback. We are so sorry you had a negative experience with our company. Our goal is to try and give our customers the best experience with their flooring purchases. Our owner will be contacting you. Take care.
5.0
Cynthia J.
4 years ago
Anonymous
4 years ago
Thank you for the 5 star rating, Cynthia! We appreciate it!
5.0
G.w. C.
4 years ago
We decided on plank vinyl to replace our old laminate in our kitchen and dining area. Our niece recommended Staff Carpet. Zach was helpful in narrowing down the many choices to find the best for our area and taste. He came and measured our area and arranged for the installation. Chris did the removal and installation of our new flooring. He did an excellent job, was professional and cleaned up everything when he was finished. He had us do a final walk through before he left to be sure that everything was to our satisfaction. It certainly was!
Staff C.
4 years ago
Thank you for sharing about your experience with us, George! We will certainly make sure to pass on the compliments to Zach and Kris! We appreciate your business and hope you enjoy your new floors for years to come.
5.0
BabyShark D.
4 years ago
Matt was very helpful and although I was getting samples and information for my in-laws, he took the time to answer all of my questions. A great selection and friendly staff!
Anonymous
4 years ago
Thank you, Stacy! We are thrilled to hear this and know that Matt will take great care of you and your in-laws!
5.0
Amy D.
4 years ago
We are in the process of renovating our basement. I contacted Staff Carpet with not much knowledge on what exactly I wanted, just a couple of pictures I found online. I then made an appointment with Kim, to look at flooring together. She was more than informative on the best type of flooring that would fit the needs of our basement and the vision in my mind. Any questions I had in the process in and out of the store, were promptly answered. I am so happy we chose Staff carpet for our flooring needs. I will be recommending them to family and friends.
Staff C.
4 years ago
Thank you for this awesome recommendation, Amy! The biggest compliment we can receive is your referral! We are excited for your basement renovation!
5.0
Hannah R.
4 years ago
Kim at Staff Carpet goes ABOVE and beyond to help her clients. She listens to what you’re envisioning and patiently answers any questions you may have. We have gotten 2 different types of flooring for our home and have been thrilled both times with both the quality and service. We can’t recommend this business enough!
Staff C.
4 years ago
Thank you, Hannah! Your recommendation means so much to us!
5.0
Colleen K.
4 years ago
My husband and I have had the pleasure of working with Kim and Hayley to pick out all the floor and tile for our dream home. They have been an amazing duo to work with and have made all our ideas come to life. Not only were they amazing during the selection process they have been amazing with all the steps ever since. We have not met one person that was not friendly or helpful either in the showroom or over the phone. You cannot go wrong with Staff Carpet.
Anonymous
4 years ago
Colleen, thank you so much for your kind review!! We could not be more pleased to hear that we could help with the flooring and tile in your dream home! Thank you for being such a great customer!
5.0
Colleen K.
4 years ago
2.0
barb c.
4 years ago
Anonymous
4 years ago
Hi Barb, We are sorry to see that we received a low rating from you. We appreciate any feedback you can give us on your experience with Staff Carpet, as it will help us to improve in the future. If you do have an issue that you would like to discuss, please call the store at 217-528-4879 and ask for one of our managers, Kim or Jason. They would be happy to talk with you and try to make it right.
4.0
Keely H.
4 years ago
5.0
Dennis S.
4 years ago
Very friendly and knowledgeable staff....they are Awesome !!!
Anonymous
4 years ago
Dennis, Wow, what a wonderful compliment to receive! Thank you for your review. We'll make sure to pass this along to our employees!
5.0
Ann P.
4 years ago
Went to pick out our carpet on Monday and it was installed first thing Wednesday! Exceptional customer service and amazing quality carpet. Hands down best experience!
Staff C.
4 years ago
Talk about speedy service! We're happy we could help with your project, Ann! Thanks for the recommendation!
1.0
Ebony W.
4 years ago
Me and my daughter visited this place and no one greeted and or even attempted to assist so I took my money elsewhere and actually felt like a valued customer! So much for family oriented!
Anonymous
4 years ago
Ebony, we apologize for your negative experience at our store. I personally would like to hear more about what happened, so it can be addressed and make sure this does not happen to our customers again. Please contact me at 217-528-4879 at your earliest convenience. I look forward to speaking with you, and thank you for sharing this with us. Sincerely, Kim Staff
5.0
Tom J.
4 years ago
Anonymous
4 years ago
Thank you for the 5-star rating, Tom!
4.0
BADASS H.
4 years ago
Anonymous
4 years ago
Thank you for the rating!
5.0
Paula R.
4 years ago
5.0
Patty S.
4 years ago
We recently remodeled our new home, new floors throughout. Kim & her staff were amazing to work with. If customer service is something important to you, then Kim is your girl! She went above and beyond to make sure everything was perfect. I’ve shopped Staff Carpet for over 30 years. Highly recommend I added before and after pictures
Staff C.
4 years ago
The floors look great, Patty! Thanks so much for sharing and thank you for your support! We couldn't do what we do without amazing customers like yourself!
3.0
Adan F.
4 years ago
Good quality
5.0
Angela M.
4 years ago
Kim is excellent to work with!
Staff C.
4 years ago
Thank you for sharing this, Angela! We're happy to hear it!
5.0
Rickie S.
4 years ago
My daughter Kallie and I come by your business every day on the way to daycare just to see your big dinosaur but the last few days he’s been “sleeping”. So Kallie was wondering if you could try to wake him up around 10:00 o’clock in the morning for us. Hopefully you guys get this post and we can see him this coming week please and thank you in advance. Thank you Kallie and Daddy
Staff C.
4 years ago
Hi Kallie and Kallie's dad! This weather has been quite difficult for the dinosaur. When it's windy out, he has a hard time staying up and todsy it's snowing! We hope he wakes up again soon! He'll be here visiting us until November 16!🐱🐉
Rickie S.
4 years ago
Staff Carpet thank you guys very much she can’t wait for him to wake up and thank you for responding it sure shows why we need more business like yours in Springfield
5.0
Tim L.
4 years ago
Our experience with Staff Carpet has been fantastic. From flooring selection to tear out and installation, everything went so smoothly. They have the best installers around (Glen and Ryan) and Kim was on the job site from start to finish to make sure we were happy. I can't say enough about the quality of the product and the level of service that we have received. Top Notch Company!
5.0
Patrick G.
5 years ago
5.0
Mike E.
5 years ago
great service excellent products the employees treat you great I wouldn't consider buying carpet from a big box store over them Steven was a great salesman to work with
Staff C.
5 years ago
Thanks for the recommendation, Mike! The carpet looks great! We hope you enjoy it!
5.0
Goldie W.
5 years ago
Zack was excellent very knowledgeable and very helpful for me
Anonymous
5 years ago
We are excited to hear that, Goldie! Thank you for the review!
5.0
Sue B.
5 years ago
2.0
Samira H.
5 years ago
Great selection, but I was promised a quote within 2 days for all of my flooring and that was almost 2 weeks ago, I have yet to be contacted.
Anonymous
5 years ago
Hi Samira, We are very sorry for the delay in getting your quote to you. If you could, please call the store (217) 528-4879 and ask to speak with a manager. We will address your concern immediately. Thank you.
5.0
Dee A.
5 years ago
Great selections and staff
Staff C.
5 years ago
Thank you for your recommendation, Dee!
5.0
Sherry G.
5 years ago
Friendly, courteous, knowledgeable and good price.
Anonymous
5 years ago
Thank you for your review, Sherry!
5.0
Mindy P.
5 years ago
5.0
Kenna R.
5 years ago
The installers (Dana and Brian) were extremely nice and went above and beyond!!! My family has used Dana for many years and We will be buying from staff Carpet and using Dana again in a couple months!! Thanks Dana and Brian :)!! Also the customer service was wonderful 💖
Staff C.
5 years ago
That is wonderful to hear, Kenna! Thank you so much for your recommendation and for your business! We will definitely pass this message along to Dana and Brian!
5.0
Susie D.
5 years ago
Came here for teacher rug giveaway.. the staff and owner were so nice and I talk to several of them. Real personable and that’s what I look for when purchasing goods... again thanks guys
Staff C.
5 years ago
Thank you, Susie! We loved meeting you and are happy you came out to the event!
5.0
Tami W.
5 years ago
Great morning at the carpet giveaway!! Thanks for all you do for teachers!
Staff C.
5 years ago
We're happy you could make it! Have a great school year!
5.0
Jeanne D.
5 years ago
Highly recommend Staff Carpet! Kim and Hayley are awesome-they are experts at what they do! The entire process is smooth and flawless!! Staff Carpet—Simply the Best!!
Staff C.
5 years ago
Thank you for the recommendation, Jeanne! We're thrilled to hear this!
4.0
Joshua L.
5 years ago
Anonymous
5 years ago
Thank you, Joshua!
5.0
Barbara K.
5 years ago
Always a good experience whether floor covering for our house or our rentals. Always ask for Zack and he always remembers everything and has great helpful input. Was great moneywise too as after spinning the wheel got an extra 500 off the total.
Anonymous
5 years ago
We are happy to hear this, Barbara! Thank you for your continued support!
2.0
Jean O.
5 years ago
5.0
Shawn G.
5 years ago
Kim and Hayley were extraordinary! Both of them are very friendly and great to work with. They helped us with our flooring needs and then gave us great references for kitchen counter tops and cabinet painting. We were so pleased, we went back to Staff for kitchen and fireplace tile work. Zero regrets! As a bonus they gave us decorating ideas. We’ll go back to them for any future flooring or tile work. Great people!
Staff C.
5 years ago
Shawn, thank you for the recommendation! We're so happy you were able to work with Kim and Hayley and had a good experience!
4.0
Eddie S.
5 years ago
Always find the flooring that I like.
Anonymous
4 years ago
Glad to hear that! Thank you!
4.0
Michael R.
5 years ago
Found our flooring and wall covering for our bathroom.
Anonymous
5 years ago
That's great! Thank you for your business.
5.0
Jessica S.
5 years ago
Anonymous
5 years ago
Thank you for the 5 star rating, Jessica!
2.0
Jeff L.
5 years ago
5.0
Chris K.
5 years ago
Anonymous
5 years ago
Thank you for the positive rating, Chris!
5.0
Betsy L.
5 years ago
Staff Carpet did an unbelievable job helping us pick out a floor that could withstand the 100 degree heat in a yoga studio, match the other flooring we have, AND look gorgeous! The Staff was extremely professional and the job was finished ahead of schedule! We are forever grateful! Thank you 🙏
Staff C.
5 years ago
Thanks for the recommendation, Betsy! We're happy to hear the flooring is holding up during those heated yoga classes!
5.0
Ian B.
5 years ago
Great staff
Anonymous
5 years ago
Thank you for sharing, Ian! We are thrilled to hear this!
2.0
Chris P.
5 years ago
Pleased with carpet and laying. They sold us alot more carpet than we needed substantially more carpet than pad or the yardage amount they charged for labor to install.i have called 3 times and been back to store twice.very dishonest and treated me like I was stupid...I never talked to owner but will be sending them letter and pictures
5.0
Misty G.
5 years ago
Kim is THE BEST!! My husband and I spent months shopping for flooring and once we went to Staff, we knew we found the right place! Kim is extremely knowledgeable about the products they sell, made the process super easy, was always available for questions and we couldn’t be happier with our selection! If you are all about buying local, definitely choose Staff Carpet for your flooring needs! :)
Staff C.
5 years ago
Thanks for the recommendation, Misty! We appreciate your support and are thrilled to hear you are happy with your flooring!
4.0
Martin P.
5 years ago
Anonymous
5 years ago
Thank you for your rating, Martin!
1.0
Jane D.
5 years ago
5.0
Ken S.
5 years ago
. Polite and experienced people and get you loaded up and on your way
Anonymous
5 years ago
Thank you, Ken! We appreciate your review.
5.0
Linda M.
5 years ago
Anonymous
5 years ago
Thank you for the rating, Linda!
5.0
Kelly H.
5 years ago
Kim and Hayley picked out the perfect flooring for our living room. They made time to come view our space the same day that I expressed interest, and were so accommodating to our budget without having to give up the vision. The installers worked so quickly, efficiently, were so professional and friendly. They were also super clean, they even swept our driveway free of shavings each day. We can not recommend Staff enough!
Staff C.
5 years ago
Thank you for the recommendation, Kelly! We are so happy we could help you find your perfect flooring!
5.0
Ash h.
5 years ago
Anonymous
5 years ago
Thanks for the rating, Ash!
5.0
Tim R.
5 years ago
Anonymous
5 years ago
Thank you, Tim!
5.0
Gary w.
5 years ago
Local family business since 1971
Anonymous
5 years ago
We pride ourselves on that! Thanks, Gary!
5.0
Gregory G.
5 years ago
Great service. Worked with us to get what we needed at the time for the budget we had.
Anonymous
5 years ago
We're glad to hear we were able to meet your budget and time frame needs! Thanks, Gregory!
5.0
Simonne L.
5 years ago
Anonymous
5 years ago
Thanks for the rating, Simonne!
5.0
Nancy C.
5 years ago
Anonymous
5 years ago
Thank you, Nancy!
5.0
Shannon S.
5 years ago
Anonymous
5 years ago
Thank you for the rating, Shannon!
5.0
Megan P.
5 years ago
Thank you, Staff Carpet- I am in love with our new master bedroom carpet! 😍 Thanks to Kim and Hayley and their wonderful expertise in helping me choose the perfect carpet! The diamond pattern is so cool! Jason and Jordan showed up right on time to install it and did such an awesome job, and couldn’t have been more friendlier or more helpful! Now I just need to figure out what rooms to do next!! 😀
Kim S.
5 years ago
Thank you so much for letting us help! Love how this turned out!
5.0
Michael D.
5 years ago
Great place to get all your flooring needs and then people who work there are always awesome.
Anonymous
5 years ago
Thank you for your review, Michael!
5.0
Linda C.
6 years ago
staff carpet did such an amazing job on my friend Vicki's flooring and backsplash.. all was installed in a timely manner with very friendly service... I'd highly recommend Staff for any and all of your flooring and backsplash needs...
Staff C.
6 years ago
Thanks for the recommendation, Linda! The flooring and backspash look great!
Linda C.
6 years ago
Vicki couldn't be happier with the work... I'm so glad to share this experience with her and the fine folks at Staff ❤
5.0
Allen S.
6 years ago
Great people love just greAt come see all the carpet. it.
Staff C.
7 years ago
Thank you, Allen!
Allen S.
7 years ago
You are the best buy in town for Flores.carpet keep up the good work.allen.
5.0
Justin S.
6 years ago
Helpful and informative! Had no problem completing my order and everything was correct.
Staff C.
7 years ago
Thanks Justin! We are happy to hear that!
4.0
K A.
6 years ago
After checking out carpet at other places like Lowe's & Menards I ended up buying from Staff Carpet. The selection is good-the customer service is great-except one thing which I'll get to in a minute.. Knowledgeable sales people and they let me take home their sample boards to see how the carpet would look at my own home helping made to make decisions. I recommend doing this as the carpet looks very different in my home then it did under the fluorescent lights in the store. The only problem I had really.. When I finally decided on a carpet that they happen to have in stock. The installer that I have- I have my own people so I didn't use theirs.. asked if he could pick up the carpet the next day. They told him they couldn't cut 20 feet off of a roll in 24 hours! WHAT! I had to schedule my installer 5 days until Monday to pick up the carpet because they wouldn't cut 20 feet off a roll for me the next day. Maybe they're busy but, it seems to me that 24 hours is plenty of time to cut 20 feet of carpet off a roll and give it to my guy. I don't know if this is because they were not happy that I wasn't using them as the installer? But I found that to be unacceptable. All in all the carpet looks beautiful. I got a high grade nylon stain protected carpet, at a clearance price, for whatever reason maybe it was an Overstock or an over order idk but good for me! 2.07sq ft for a carpet selling for 3.09-3.59 So good deal! Looks great..I think so anyway
5.0
Alexis B.
6 years ago
5.0
Dan N.
6 years ago
5.0
Bobby
6 years ago
Thanks
5.0
Ashley D.
6 years ago
Loving the way our white oak hardwood floors are looking! Thanks to Kim at Staff Carpet for all her help and great customer service!!!
Staff C.
6 years ago
Thanks for the recommendation, Ashley! We're so happy to hear that you are loving your floors!
5.0
Donald V.
6 years ago
Very helpful
Anonymous
6 years ago
Thank you, Donald! We're happy to hear that!
5.0
Rob H.
6 years ago
Helpful staff & great deals!
Staff C.
6 years ago
We are happy to hear you had a pleasant experience! Thanks for the review!
5.0
Mike F.
6 years ago
I worked with Jeremy Bailey and Zach Mast and had a very good experience resulting in my purchase of flooring. Would not hesitate to go back!
Anonymous
6 years ago
Thank you for sharing, Mike! We are happy to hear about your experience and it was a pleasure to work with you.
5.0
MacKenzie S.
6 years ago
5.0
Lisa C.
6 years ago
5.0
Craig J.
6 years ago
Got a great deal on carpet tiles for my basement. Zach was very helpful and I spent less than half of the budget I had planned on spending!
Anonymous
6 years ago
Craig, we are happy to hear that you had a great experience working with Zach and that you were able to find a product to fit your budget! Thank you for your review!
5.0
Cindy H.
6 years ago
Very nice store and Jason M. was very helpful
Anonymous
6 years ago
We are happy to hear that, Cindy! Thank you for the review!
5.0
Mike D.
6 years ago
Spent 22 years installing for them. Great people to work with.
Staff C.
6 years ago
Thank you, Mike, for being a part of the Staff Carpet family!
1.0
Marion L.
6 years ago
I was charged $400.00 for a service that was not done. Make sure you only get billed for what was actually done. Will not go back.
Anonymous
6 years ago
Marion, we are very sorry to hear that you had an unpleasant experience. After further review of your order, it looks as though you were originally charged for labor that was not needed. Upon completion of the job, you were credited back for the work that was not needed. Thank you for your review, as it will help us to work toward avoiding errors like this. If there is anything we can do to be assistance of you in the future, please do no hesitate to ask for John or Kim Staff directly. Again, we apologize for your unpleasant experience.
5.0
Candy F.
6 years ago
Awesome personality! Very helpful! Easy to work with, I will go back again!
Staff C.
6 years ago
Thanks, Candy! We look forward to working with you on your future projects!👍
5.0
Jeff W.
6 years ago
We cannot say enough great things about our experience at Staff Carpet! A new construction can be stressful but Kim and her team at Staff Carpet made it seamless with their customer service and expertise. If you are looking for high quality flooring and excellent service this is the place!
Staff C.
6 years ago
Thank you for the awesome review Jeff! We are so happy to hear you are happy with your experience!
5.0
Madelyn R.
6 years ago
They did a great job by helping us out and the people are very nice!
Staff C.
6 years ago
Thank you for the review, Madelyn!
5.0
Debbie K.
6 years ago
5.0
Angela T.
6 years ago
5.0
Erin B.
6 years ago
2.0
Leland R.
6 years ago
Not very friendly
Anonymous
6 years ago
We apologize for the experience you had at Staff Carpet. We will make sure to bring this to our manager's attention so they know to make sure we help our customers better. If you ever have any questions or concerns, please contact Kim or John Staff directly and they will do their best to help you.
5.0
Joshua G.
6 years ago
5.0
Julianne B.
6 years ago
Great experience with Staff Carpet! Kim was able to get us exactly what we wanted at a great price!! Can’t wait to put it in our home :)
Staff C.
6 years ago
We are so happy to hear that Julianne! Thank you for the opportunity. Enjoy your new floor!
5.0
Travis B.
6 years ago
5.0
Joshua W.
6 years ago
Wonderful experience! Jeremy went above and beyond to get us exactly what we wanted!
Staff C.
6 years ago
We are so happy to hear you had a great experience working with Jeremy! Enjoy your new floor!
5.0
Jiujiteira B.
6 years ago
Kim is fabulous! Very efficient and helpful!! Highly recommend!!
Staff C.
6 years ago
Thanks for the recommendation! We appreciate your review!
5.0
Gina P.
6 years ago
I finally found a business in Springfield that is worth the while. This business gave us the best discount in Springfield with many perks as well. Having one-on-one personal service was above and beyond my expectations. The contractors showed up on time and the work was phenomenal! We loved it so much that I told my dad about it and he also purchased new flooring from them. The staff is the best!! I highly recommend it to anyone who is going to do floor projects in the future!
Staff C.
6 years ago
Gina, thank you for the wonderful review and referral! We are thrilled to hear that you love your new floors!
5.0
Stephen M.
6 years ago
Great staff easy to work with. Everything set up in one day. Would recommend to anyone
Staff C.
6 years ago
Thank you for the great review, Stephen!
5.0
Lacy B.
6 years ago
We built a new home and purchased all of our flooring from Kim Staff at Staff Carpet. She made our home building experience great from start to finish. Not only is Staff's pricing extremely competitive (I did check that out) but there's no price tag on the service we received. Kim reached out to us asking if she could come see our flooring after it was laid to make sure it was laid perfectly and that we were happy. I was a pain and even had my entire upstairs flooring switched out after the boxes of flooring had already been delivered to my home and with a smile on her face never made me feel like I was a bother. There is nowhere else that I would even consider going in the future for my flooring/tile needs other than Staff Carpet.
Anonymous
6 years ago
Lacy, thank you for the wonderful review! We are so happy to hear that you were pleased with your experience at Staff Carpet!
5.0
Jane M.
6 years ago
When my wife and I first entered Staff Carpet, we were immediately met by a young man who was very helpful. My wife indicated she had previously worked with Doug Ruch and would like to continue with his services. He informed us Doug was presently busy but he would be happy to show us a few samples until he was free. In a very short time, Doug came over and helped us find just right floor for our needs. The product was ordered and arrived earlier than we had anticipated. As we requested, Doug was able to schedule installation before Christmas. On December 13, 2017, we had Adura Max 011 Tiger’s Eye flooring installed in the majority of our upstairs by your carpenters, Cory and Steve. From the beginning, they were very professional, polite and receptive to our instructions. My wife, Jane, was present during the entire installation. To say we were impressed with the skill of the carpenters would be an understatement. Cory and Steve never took breaks, took short lunches, and immediately returned to continue the project. The gentlemen arrived at the same time every morning and worked until late each of the three days. They performed above and beyond our expectations. We have several projects we would like to compete in the near future. You can bet we will once again use Staff Carpet to complete them. Thank you so much for the professionalism, timely installation and excellent product we received from your company. If we ever need anything installed, you can bet we will request Doug, Cory and Steve! They are definitely an asset to Staff Carpet. Don and Jane Murphy
Staff C.
6 years ago
Thank you, thank you, thank you for the wonderful review! We are so happy to hear that you were pleased with your experience. We look forward to helping you again!
5.0
Brenda H.
6 years ago
We remodeled our entire first floor, which included tear out of tile floors and carpet, tear out of old baseboards and installation of wood floors and new baseboards throughout. Staff Carpet workers were all amazing!!! They came when promised, completed work as promised, and cleaned up when done. We worked with Kim mostly, but also with John and the service could not have been better!!! Thank you, Staff Carpet!!! We love our “new” home!!!!
Staff C.
6 years ago
We are so happy to hear this, Brenda! Thank you for letting us help you fall in love with your home again!
5.0
Wesley H.
6 years ago
4.0
Kris N.
6 years ago
Always had a good experience with Staff.
Anonymous
6 years ago
We're happy to hear that, Kris! Thanks for the review!
5.0
Randy H.
6 years ago
Very impressed with the professional service! We love our new flooring.
Staff C.
6 years ago
We are so glad to hear it! Thanks for the review, Randy!
5.0
Lori A.
7 years ago
From the moment I walked in the door, the staff was friendly, knowledgeable, and helped me make the right purchase based on MY needs! Their prices beat all of the competition hands down! I would highly recommend Staff Carpet!
Staff C.
7 years ago
Thank you Lori! We are so happy you had a great experience!
5.0
Jacki B.
7 years ago
If you want a great deal with the best customer service and friendly staff... this is where you need to be! Thanks Staff Carpet!
Staff C.
7 years ago
Thank you Jacki! We appreciate your business!
5.0
Christy R.
7 years ago
5.0
Molly E.
7 years ago
I could give everyone a nice lengthy essay about how it's so nice to buy local, help out Springfield's growing community, and elaborate on the amazing customer service you receive at Staff Carpet. All of it is so true. However, my review goes towards the amazing family ethic the management at Staff Carpet has. Staff Carpet hired my significant other back in early 2016. During the last year I lost both of my parents. One parent was lost within his first 90 days. Staff Carpet always been so supportive of our families losses. I've never had to worry about my significant other not being able to be by my side during the hard times. But that is not all. Staff Carpet has graciously offered love and support. They have always reached out to our family to extend a helping hand if needed. A business like Staff Carpet is so rare. You will not find their hospitality anywhere. When you buy from Staff Carpet you are not only getting the best deal around, you are also supporting a team who holds everyone's best interest at heart. So every time you walk on Staff Carpet flooring, you know you're being supported by an amazing team.
5.0
Herb B.
7 years ago
Great place for all your flooring needs.
5.0
Kinleigh S.
7 years ago
The best place to get any flooring needs ! Kim is beyond helpful and always willing to work with you to get you wht you need !
Staff C.
7 years ago
Thank you for the review Kinleigh! We appreciate it!
5.0
Courtney B.
7 years ago
First I'd like to say customer service is huge to me and Kim Staff gets a A+ for her customer service!! I love love love the floor Kim and I picked out for my new salon and the men that she had Work for her did a wonderful job...they worked their butts off and got it done super fast and we're very nice! Thank you Staff carpet for providing me with a wonderful experience I will highly recommend you!!����
Staff C.
7 years ago
We are so happy you love your new salon floor! Thanks Courtney!
5.0
Leighann R.
7 years ago
From start to finish, we had an excellent experience with Staff. Thank you especially to Kim for her help and communication during our home build. We are so pleased with our flooring and shower.
Staff C.
7 years ago
We are so happy to hear that Leighann! Thank you!
5.0
Amy F.
7 years ago
They gave Teachers/Educators free carpet for our classroom. Thank you so much for doing so!
4.0
Anna R.
7 years ago
I have received excellent service.most of the times have came in there..very helpful,staff
5.0
Michelle G.
7 years ago
Thank you Staff carpet for the teacher rug! Very nice of you!
Staff C.
7 years ago
You're welcome! Thank you for coming!
5.0
Lindsey R.
7 years ago
Friendly staff and a overall good experience! Teacher carpet give away should happen again next year! �
Staff C.
7 years ago
Thank you for the review!! We are happy you enjoyed the event!
5.0
Cory L.
7 years ago
Staff Carpet is a fantastic organization to work with. Their selection, pricing, and installation is second to none. We recently finished a large first floor renovation complete with new hardwood, fireplace tile, backsplash, carpet, and bathroom flooring all provided by Staff Carpet. The process, although intricate and involved, was extremely smooth and enjoyable. It is truly evident that they elevate the customer above all else.
Staff C.
7 years ago
Thank you Cory! It was our pleasure to help you.
1.0
Brian A.
7 years ago
5.0
Matt B.
7 years ago
Springfield people, please go see my friend Kyle Dearing @ Staff Carpet. He was a huge help in getting new flooring for my home! Very set to work with...
Staff C.
7 years ago
Thanks, Matt! We are happy Kyle was so helpful!
5.0
Jenny G.
7 years ago
We had a wonderful experience with Staff Carpet and will definitely use them again in the future. Kim was very helpful in choosing the right wood floors for our home! The install crew were the hardest working men and made sure that our flooring looked absolutely perfect! I can't say enough great things about Staff and will recommend them to all of our friends and family.
Staff C.
7 years ago
Jenny, thank you so much for your positive review! We are so happy you had a great experience!
5.0
Zac T.
7 years ago
Jeremy Bailey was very helpful with our flooring decision making. He also made sure we had everything we needed to finish our flooring project! We are repeat customers, carpet, tile, and flooring.
Staff C.
7 years ago
Zac, we are so happy to have you as a customer! Thanks!
5.0
Jean W.
7 years ago
We have purchased carpet from Staff Carpet for two separate homes, and will definitely be back!
Staff C.
7 years ago
We are happy to hear it! Thanks Jean!
5.0
Laura C.
7 years ago
We bought all our floors for our new home at Staff Carpet. Their customer service is second to none. From sales, to installation, to service after the sale, we were so impressed! Plus, we love supporting a local family owned business. We will never even consider another option for our flooring needs!
Staff C.
7 years ago
Thank you for your kind review, Laura!
5.0
Nathan B.
7 years ago
Knowledgeable staff and great stocking selection.
5.0
Jane S.
7 years ago
The young man who took care of us, Kyle Dearing, listened to what we wanted, gave us suggestions which helped us finalize our decisions. He was very knowledgeable & extremely helpful. It was a very pleasant buying experience.
Staff C.
7 years ago
Jane, we are happy you had a positive experience! Thanks for your review!
5.0
Teresa A.
7 years ago
We have purchased flooring from Staff the last 3 years for large areas of our homes. Clearly, we love the work they do and the customer service. They are also very easy to get a hold of and answer all of my many question in a timely manner. It's like "Cheers", they know you by name there!
Staff C.
7 years ago
Thank you for choosing us Teresa! We are happy to have you as a customer!
5.0
Jessica M.
7 years ago
Our salesman, Zachary, was fantastic!!!!!!!!! Great service and wonderful prices!!!!!
Staff C.
7 years ago
Thanks Jessica!
5.0
Lori S.
7 years ago
Jason was great to work with and was very helpful, we will come back.
Staff C.
7 years ago
We are happy to hear it, Lori!
5.0
Donet G.
7 years ago
Kim Staff was extremely helpful. A lovely person to work with.
Staff C.
7 years ago
Thank you Donet! We think she is great as well!
5.0
Joseph C.
7 years ago
Thanks for the great deal on the carpet and timely install
Staff C.
7 years ago
You're welcome, Joseph! Thank you for doing business with us!
5.0
Cherie D.
7 years ago
Wonderful folks to work with. Ron Smith is very helpful and friendly.
Staff C.
7 years ago
Thank you, Cherie!
5.0
Chrissy T.
7 years ago
Get service, great prices and my flooring looks beautiful!
Staff C.
7 years ago
We are happy to hear that Chrissy!
5.0
Scott S.
7 years ago
We had a great experience working with Kim at Staff carpet!
Staff C.
7 years ago
We are happy you enjoyed your experience, Scott!
5.0
Tom W.
7 years ago
Awesome help and great products!! Would recommend highly!
Staff C.
7 years ago
Thank you Tom!
5.0
Cj S.
7 years ago
I am really happy with the service from Kyle! From choosing a flooring to measuring at my home, to the final job, it was great, and that's good because some other companies had already made me mad and in a bad mood. :)
Staff C.
7 years ago
Thank you Cj!
5.0
Adam R.
7 years ago
Pretty helpful was a good experience I was over all happy with service
Staff C.
7 years ago
We are happy to hear that! Thanks!
5.0
Barb C.
7 years ago
We built a new house and used Staff Carpet to do all of our flooring. I compared Staff's prices to other companies in the Springfield area and it didn't take me long to figure out that Staff Carpet was for us. The price was better than the others and the customer service was "hands down" better. The first time I came to Staff, I was introduced to Kim. She was so helpful! She sat down with me and we discussed different options for our flooring. We ended up having a custom shower that Kim helped to design, engineered hard wood, carpet and now I am working with her on a backsplash. Our house is everything I dreamed of and I am so appreciative of all the help that I received from Staff Carpet and their staff. I highly recommend Staff Carpet and am spreading the word of their good work!!
Staff C.
7 years ago
Thank you Barb! We are so happy to hear that you had a good experience!
5.0
David D.
7 years ago
Great Staff
5.0
Shanna R.
7 years ago
Kim was fantastic!! She was very knowledgeable & willing to help in any way. We loved working with her & would highly recommend Staff Carpet. She took the stress out of the buying experience. We look forward to working with her on future projects!!
Staff C.
7 years ago
Thank you Shanna! We look forward to seeing you again!
5.0
Susan M.
7 years ago
Staff C.
7 years ago
Thank you, Susan!
1.0
Ashlee K.
7 years ago
Staff C.
7 years ago
Can you please contact Kim Staff directly? She will make sure to get this taken care of. We apologize for the installers, and will make sure to get this addressed. 217-528-4879
5.0
Tyler H.
7 years ago
1.0
Rick H.
7 years ago
Over priced and very rude! Found exactly the same thing at another business for a lot less !
Staff C.
7 years ago
We apologize for your experience you had at Staff Carpet. We will make sure to let our manager know to make sure we help our customers better. If you ever have any questions whatsoever please contact Kim or John Staff directly, and they will do their best to help you.
5.0
Jessica C.
8 years ago
Staff carpeting has the BEST customer service!! Kim has gone above and beyond to meet our needs and to provide us with the best pricing. They also provide great design ideas, and I know I'll always use Staff for any flooring needs!!!
Staff C.
7 years ago
Thanks Jessica! We are lucky to have you as a customer!
5.0
Samantha B.
8 years ago
I highly recommend Staff Carpet for any flooring needs! The employees are very helpful and make the decisions easy. There were plenty of options for all different styles. The prices are reasonable as well! I am currently working on my second home with Staff Carpeting because they did such a great job with my first!
Staff C.
8 years ago
Thank you Samantha!
5.0
Jenny J.
8 years ago
I LOVE our new carpet from Staff Carpet! In addition to it being beautiful and reasonably priced, their associates are so friendly, helpful and personal. They even traveled an hour to install it for us. I would highly recommend them if you're in the market for new flooring!
Staff C.
7 years ago
Thank you Jenny!
5.0
Becky P.
8 years ago
The employees at Staff Carpet are hands down the best and easiest to work with in Sangamon County. There is no pressure when you walk in the door. The sales staff is knowledgeable, patient, and courteous. Even better - they are there for you well after the sale. I would recommend Staff Carpet to anyone and everyone! Thanks for all you do!!!
Addie F.
8 years ago
Just saw this!! They are sponsoring Basket of Hope, are they not? I know they are doing St. Jude's also but when I met with Mr. Staff in late August he was eager to do something for us.
Becky P.
8 years ago
Just another reason to support this fantastic local business: they care for and support local organizations that do so much for others in our community!
Staff C.
7 years ago
Thank you for the kind review Becky!
5.0
Cindy G.
8 years ago
While building our new home our builder gave us a list of businesses he uses for plumbing,electrical flooring and etc. On that list was Staff Flooring along with Kims personal cell phone number. I called and Kim answered (no phone tag) which in todays busy world was a nice surprise! We set up an appointment to meet with Kim at the store and within an hour we had our flooring picked out! During this process I became friends with Kim and I was welcomed into her new home so I could see her flooring choices and wall colors! I cant thank her enough for all her help along the way! We had alot of the same tastes in decorating! I would definetely use Staff again and highly recommend Kim!
Staff C.
7 years ago
Cindy, thank you for your review! We are happy you chose Staff!
5.0
Shay R.
8 years ago
I am lucky enough to have known the Staff family very well, especially Kim, and when we decided to update and remodel our bathroom, they were the first ones we called. Their service was spectacular, the crew did a great job and they made sure we loved the finished product and we were satisfied! Kim did a great job of helping select with what tiles and layout to do and it turned out beautifully. Thanks Staff Carpet!
Staff C.
7 years ago
Thank YOU Shay!
5.0
Carrie R.
8 years ago
Amazing to work with. They have a fantastic selection and the knowledge/experience to guide you through the process.
Staff C.
7 years ago
Thank you Carrie!
5.0
T.c. R.
8 years ago
My wife & i had our whole house done with new carpet, tile etc by Staff Carpet. Amazing job!!! Incredible sales staff and in fact Kim had suggested several options for carpet & padding to insure we not only met our needs with a growing family but our budget too! We also own two Gyms in Springfield and staff carpet has helped us out with both places!!! There is no other for this family!!! T.C. & Erin Roesch
Staff C.
7 years ago
Thanks TC!
5.0
Nakisha W.
8 years ago
Staff carpet has always been my family's preferred flooring vendor. The entire staff truly cares about their customer's needs and delivers top-quality customer service. Springfield is lucky to have such a gem in town!
Staff C.
7 years ago
Thank you Nakisha!
5.0
Lauren B.
8 years ago
Over the course of the last few years, I have moved to Chicago but upon my recent relocation, both my family's residence and business establishment had our flooring needs taken care of at Staff Carpet. Top of the line customer service, exquisite flooring options, quality pricing and a family-run organization designed to meet their customer's needs and exceed client expectations. I wouldn't do business with any other company and strongly recommend the services and tasteful work Staff Carpeting stands behind. Thanks Staff Carpeting, can't wait to see some new holiday commercials!
Staff C.
7 years ago
Thank you, Lauren!
1.0
Mallory E.
8 years ago
If I could give this 0 stars I would. I went into staff carpet at the end of July explaining we needed flooring in our 1200 sq. ft. house done by the end of September. At this point he said he could come measure the following week and give us an estimate, in the mean time I had some questions. I emailed him it took almost 3 days for him to respond and another 3 to respond again which is horrible customer service. He then FINALLY made it out to our house to measure without giving us a call or a time he was coming, thankfully we were there. This was probably the first or second week in august, he knew we were kind of rushing he said he would have an estimate in his words one, one and a half maybe two weeks... which it should NOT take that long to just get an estimate. It is now the 16th of September and we STILL HAVE NOT heard back on an estimate. We had to use someone else which is unfortunate because I really liked the flooring we had picked out from Staff. So if you are trying to get these done with in the time frame of 6 months maybe go here, but anything sooner I would HIGHLY suggest going somewhere else for your flooring needs. They do not take your time in to consideration and have AWFUL customer service.
Staff C.
8 years ago
We apologize for the experience that you had. We did look into this and it will be addressed. If you ever need anything in the future please contact John Staff or Kim Staff, they will make sure to help you out the best way possible.
5.0
Sonberger
8 years ago
Quality service and product
We are very pleased with the product we purchased from Staff Carpet and the service is outstanding!
3.0
Charley-James (.
8 years ago
Decent selection.
5.0
Ziggy
8 years ago
Best Service in the Area
"Quick service, helpful to pick and assist with colors and it took only about 30 minutes."
1.0
Lori H.
8 years ago
5.0
Gadberrys
8 years ago
Great Service-from beginning to end!!
From the moment we first went in Staff Carpet to look at options until the moment I went in to make our final payment was a great experience and will definitely be back again in the future-Jason McLaughlin was our salesperson and he is highly recommended-great person to work with and he did everything he could to make this a smooth transaction-
5.0
Casey B.
8 years ago
Staff Carpet was absolutely amazing to us and I wouldn't recommend anybody else. We will forever be a customer there for all of our house project needs. The customer service was outstanding and they met all of needs. Thank you Staff Carpet!!!
Staff C.
7 years ago
Thank you Casey! We are happy to have you as a customer!
5.0
Sara B.
8 years ago
Received great service from Kim Staff. Love Staff Carpet.
Staff C.
8 years ago
Glad to hear it Sara Barger! Thanks for shopping with us :)
5.0
Lexi K.
8 years ago
The staff at staff have been great through every purchase we've made. I would recommend anybody order through them. Ask for kim she rocks!!!
Staff C.
8 years ago
We appreciate it Andrew Kitt Alexeus Kitt
1.0
Keri L.
8 years ago
1.0
Stephanie B.
8 years ago
Great customer service during the sale and very poor customer service when they made a mistake. Unprofessional attitude from the owner.
Staff C.
8 years ago
We apologize for the mistake on our end. We try to provide our best service and value to all of our customers. With your cash and carry sale we gave 3 options that best suited the situation.
Stephanie B.
8 years ago
Unfortunately all three options were a huge inconvenience for your customer. It would have cost you an extra $55.00 to correct the situation in a manner that would have not put the burden of the mistake on the customer but the business that made it. We all make mistakes...just fix them in a way that does not make it even more of a problem for the person you inconvenience in the first place. This ='s good customer service!
5.0
Barbara B.
8 years ago
I like the linoleum? looks that they have now, very nice!!! I live in an apartment atmosphere now and will probably be here for awhile, so that's something I don't have to worry about. I am sure is easy to clean, looks good!!!
Staff C.
7 years ago
Barbara, if you are ever in need of flooring we would be happy to help you!
5.0
Becky O.
8 years ago
Staff C.
7 years ago
We appreciate your review Becky!
1.0
Vella V.
8 years ago
I have ordered wood from this place before. I have spent a great deal of money with this place. I had referred others and they have also brought wood. I wanted to purchase more wood. I came in they were busy so the guy gave me a sample and I told him I call Monday. I called told them I wanted to buy the wood could they give me a pricing. The lady said someone will call, never heard from anyone, two days later no call. So I called back she said someone will call still no call. I went in all the wood was sold all gone. WOW very unprofessional I will never do Business with this place again or refer anyone else. They could of called me back!
Staff C.
8 years ago
We are very sorry for your experience recently at Staff Carpet. Since you have been a repeat customer, and have referred customers to us, we hope you know this is not normally how we handle our customers. We apologize for not getting back to you in a timely manner. If there is ever anything we can do for you in the future, please ask for our manager or the owner, John Staff. We appreciate your feedback.
Charlett F.
8 years ago
I have talked to everybody there. They where to send A check for the damage month's ago. I have left numerous messages for the Owner and his Daughter. The only thing I have received has been grief. Charlett Fortner.
5.0
Julie L.
8 years ago
Kim Staff gave me excellent service!! I brought her my budget, and she worked extremely hard to stay within it. She helped to design each room and coordinate my flooring with my countertops and cabinets. I couldn't have the beautiful home that I do without her help! Thanks Kim Staff and Staff Carpet!
Staff C.
7 years ago
Thank you Julie! We are happy you are so pleased with your home!
1.0
Bruce O.
9 years ago
Bruce O.
9 years ago
This was actually meant to be a two star rating. Zach was fantastic during the sale part of our transaction but we had problems during the install. They did not get there until late morning and they did not complete the job in one day as we were told. This happened on a Friday so I had to go through the weekend with my house being a shambles. They did not show up on Monday until 11. So my one day installation is actually taking 2 days off my already busy schedule. The workmanship is fine but there seemed to be no consideration given for our time.
5.0
Lauren F.
9 years ago
We have replaced all carpet and some hardwood floors in our house! We won't use anyone but staff carpet! Kim is great to work with and always finds what fits best for us!!! Thanks!!!
Staff C.
7 years ago
Thank you Lauren!
5.0
Tammy H.
9 years ago
This is our second occasion to use this local family owned store. Both experiences were wonderful. The "staff" at Staff provided us wonderful, quick, responsive service. I rarely purchase flooring, but I find them to have very economical solutions to offer and wonderful customer service. Keep up the great work.
5.0
Bobette W.
9 years ago
Kim at Staff Carpet provides an amazing experience! She helps make smart knowledgable decisions with personal touch at a reasonable price! I won't ever be going anywhere else because Kim makes remodeling fun and easy!
Staff C.
7 years ago
We are glad your experience was fun and easy! Thanks Bobette!
5.0
Kendra E.
9 years ago
Great service, Great deals and they let me bring my dog inside to check out carpet.
Staff C.
7 years ago
Dogs are always welcome here! Thanks Kendra!
5.0
Mindy C.
9 years ago
Great customer service at Staff!Had a great experience there and will go back!
Staff C.
7 years ago
We are happy to hear it! Thanks Mindy!
5.0
Kiefer B.
9 years ago
I think there is no other place I would or could buy flooring. Kimbo Staff and the rest of the crew are easy to work with and I spent half the $$$ I had budgeted for. They also did an excellent job on installation and following up with my satisfaction after the fact. Staff Carpet my favorite place to spend money.
Staff C.
7 years ago
Thanks Bondsy!
5.0
Nicole A.
9 years ago
Everyone at staff carpet is super friendly. Kim was very helpful picking out things for our house! I highly recommend this family owned business. They even make custom rugs! I had them make one for my old house about 3 years ago and I'll be having them make some rugs for my new home too!
Staff C.
7 years ago
Thanks Nicole! We are happy to help!
5.0
Michael S.
9 years ago
Kim at Staff Carpet went above and beyond to help me. I have a property in Springfield but live in Chicago and she was able to send me texts of all of my options! She also provided up front total pricing options and made everything very clear and quite seemless. On top of all this, my house has never looked better and the flooring turned out great. Thanks, Staff Carpet!
Staff C.
7 years ago
We are so happy to hear this Michael! Thanks!
5.0
kevin W.
9 years ago
We are brand new to the Springfield area and didnt know anybody. Our Realtor recommended we check out Staff Carpet as our new house needed carpet and hardwood. We could not have been happier in our decision. The staff there are very nice and knowledgable. Especially Kellen who really helped us make our decisions. Their prices cannot be beat anywhere!!! The installation was perfect. We really appreciate all their help!! We will be going back there again when we need flooring!!! The Pattons
5.0
Daniel W.
9 years ago
The staff family goes out of their way to please all sales and installations . Our family has done many purchases over the years. Loyalty is always number 1.
Staff C.
9 years ago
Thank you Danny!! Loyalty and keeping it local are crucial!!
5.0
Jill T.
9 years ago
Can't say enough positives. Staff family is terrific! Have worked with Lyndsey and Jason. Gave us unbelievable prices and advice. Love my livingroom/hallway carpet and can't wait for bedroom carpet to b laid. Thanks Staff
Staff C.
9 years ago
We absolutely love working with you Jill!!!! You're house is looking amazing!
5.0
Christa R.
9 years ago
Beyond thrilled with our new carpet! Great prices and super quick installation! Hands down the easiest transaction with home repairs that we've ever had!!
Christa R.
9 years ago
Forgot to say that we worked with Matthew and he was so friendly and helpful!!!
Staff C.
9 years ago
Thank you so much Christa Rawlins! We are ECSTATIC to hear that you had such a great experience with us!
5.0
Alyssa N.
10 years ago
Kim was beyond accommodating and helpful with our selection of new flooring for our home. Not only did we get an AMAZING deal on the flooring itself, but we had a positive experience with all of the friendly employees at Staff. We will most definitely be referring our friends and will use Staff Carpet as our go-to source for our household flooring in the future!
Staff C.
7 years ago
Thank you Alyssa!
5.0
Cindy N.
10 years ago
We highly recommend Staff Carpet. Kim was very helpful and the finished product looks great! Newberry Builders
Staff C.
10 years ago
Thank you for the kind words Cindy!
5.0
Karen N.
10 years ago
Great people and great prices!
Staff C.
10 years ago
Thanks Karen!
5.0
Leslie U.
10 years ago
Great experience! We couldn't have asked for better service from Kim.
Staff C.
7 years ago
Thank you Leslie!
5.0
John T.
10 years ago
Great company. Always helpful and awesome employees.
Staff C.
7 years ago
Thank you for your review John!
5.0
Jack R.
10 years ago
Staff C.
7 years ago
Thank you Jack!
1.0
Samantha A.
11 years ago
Staff C.
7 years ago
Thank you Samantha!