STAFF CARPET

4.5
|
73 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Staff Carpet 304 W Browning Rd, Springfield, IL 62707-5710 217-528-4879 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.5
|
73 Reviews

Reviews


5.0
2 days ago I am really happy with the service from Kyle! From choosing a flooring to measuring at my home, to the final job, it was great, and that's good because some other companies had already made me mad and in a bad mood. :)
2 days ago Thank you Cj!
4.0
last week This customer did not leave a comment.
4.0
2 weeks ago Pretty helpful was a good experience I was over all happy with service
5.0
3 weeks ago We built a new house and used Staff Carpet to do all of our flooring. I compared Staff's prices to other companies in the Springfield area and it didn't take me long to figure out that Staff Carpet was for us. The price was better than the others and the customer service was "hands down" better. The first time I came to Staff, I was introduced to Kim. She was so helpful! She sat down with me and we discussed different options for our flooring. We ended up having a custom shower that Kim helped to design, engineered hard wood, carpet and now I am working with her on a backsplash. Our house is everything I dreamed of and I am so appreciative of all the help that I received from Staff Carpet and their staff. I highly recommend Staff Carpet and am spreading the word of their good work!!
5.0
last month Great Staff
5.0
last month Kim was fantastic!! She was very knowledgeable & willing to help in any way. We loved working with her & would highly recommend Staff Carpet. She took the stress out of the buying experience. We look forward to working with her on future projects!!
5.0
last month This customer did not leave a comment.
1.0
3 months ago This customer did not leave a comment.
3 months ago Can you please contact Kim Staff directly? She will make sure to get this taken care of. We apologize for the installers, and will make sure to get this addressed. 217-528-4879
5.0
4 months ago This customer did not leave a comment.
1.0
4 months ago Over priced and very rude! Found exactly the same thing at another business for a lot less !
4 months ago We apologize for your experience you had at Staff Carpet. We will make sure to let our manager know to make sure we help our customers better. If you ever have any questions whatsoever please contact Kim or John Staff directly, and they will do their best to help you.
5.0
6 months ago Staff carpeting has the BEST customer service!! Kim has gone above and beyond to meet our needs and to provide us with the best pricing. They also provide great design ideas, and I know I'll always use Staff for any flooring needs!!!
5.0
6 months ago I highly recommend Staff Carpet for any flooring needs! The employees are very helpful and make the decisions easy. There were plenty of options for all different styles. The prices are reasonable as well! I am currently working on my second home with Staff Carpeting because they did such a great job with my first!
6 months ago Thank you Samantha!
5.0
6 months ago I LOVE our new carpet from Staff Carpet! In addition to it being beautiful and reasonably priced, their associates are so friendly, helpful and personal. They even traveled an hour to install it for us. I would highly recommend them if you're in the market for new flooring!
5.0
6 months ago The employees at Staff Carpet are hands down the best and easiest to work with in Sangamon County. There is no pressure when you walk in the door. The sales staff is knowledgeable, patient, and courteous. Even better - they are there for you well after the sale. I would recommend Staff Carpet to anyone and everyone! Thanks for all you do!!!
6 months ago Just saw this!! They are sponsoring Basket of Hope, are they not? I know they are doing St. Jude's also but when I met with Mr. Staff in late August he was eager to do something for us.
6 months ago Just another reason to support this fantastic local business: they care for and support local organizations that do so much for others in our community!
5.0
6 months ago While building our new home our builder gave us a list of businesses he uses for plumbing,electrical flooring and etc. On that list was Staff Flooring along with Kims personal cell phone number. I called and Kim answered (no phone tag) which in todays busy world was a nice surprise! We set up an appointment to meet with Kim at the store and within an hour we had our flooring picked out! During this process I became friends with Kim and I was welcomed into her new home so I could see her flooring choices and wall colors! I cant thank her enough for all her help along the way! We had alot of the same tastes in decorating! I would definetely use Staff again and highly recommend Kim!
5.0
6 months ago Love our new carpet! Our salesman Jeremy was awesome and worked with us when we had to change our original install date. We are very happy with the high quality of the carpet for a lower price than other stores. Our installer did a fantastic job too, and was very efficient. Thank you Staff Carpet!
5.0
6 months ago I am lucky enough to have known the Staff family very well, especially Kim, and when we decided to update and remodel our bathroom, they were the first ones we called. Their service was spectacular, the crew did a great job and they made sure we loved the finished product and we were satisfied! Kim did a great job of helping select with what tiles and layout to do and it turned out beautifully. Thanks Staff Carpet!
5.0
6 months ago Amazing to work with. They have a fantastic selection and the knowledge/experience to guide you through the process.
5.0
6 months ago My wife & i had our whole house done with new carpet, tile etc by Staff Carpet. Amazing job!!! Incredible sales staff and in fact Kim had suggested several options for carpet & padding to insure we not only met our needs with a growing family but our budget too! We also own two Gyms in Springfield and staff carpet has helped us out with both places!!!There is no other for this family!!!T.C. & Erin Roesch
5.0
6 months ago Staff carpet has always been my family's preferred flooring vendor. The entire staff truly cares about their customer's needs and delivers top-quality customer service. Springfield is lucky to have such a gem in town!
5.0
6 months ago Over the course of the last few years, I have moved to Chicago but upon my recent relocation, both my family's residence and business establishment had our flooring needs taken care of at Staff Carpet. Top of the line customer service, exquisite flooring options, quality pricing and a family-run organization designed to meet their customer's needs and exceed client expectations. I wouldn't do business with any other company and strongly recommend the services and tasteful work Staff Carpeting stands behind. Thanks Staff Carpeting, can't wait to see some new holiday commercials!
1.0
6 months ago If I could give this 0 stars I would. I went into staff carpet at the end of July explaining we needed flooring in our 1200 sq. ft. house done by the end of September. At this point he said he could come measure the following week and give us an estimate, in the mean time I had some questions. I emailed him it took almost 3 days for him to respond and another 3 to respond again which is horrible customer service. He then FINALLY made it out to our house to measure without giving us a call or a time he was coming, thankfully we were there. This was probably the first or second week in august, he knew we were kind of rushing he said he would have an estimate in his words one, one and a half maybe two weeks... which it should NOT take that long to just get an estimate. It is now the 16th of September and we STILL HAVE NOT heard back on an estimate. We had to use someone else which is unfortunate because I really liked the flooring we had picked out from Staff. So if you are trying to get these done with in the time frame of 6 months maybe go here, but anything sooner I would HIGHLY suggest going somewhere else for your flooring needs. They do not take your time in to consideration and have AWFUL customer service.
6 months ago We apologize for the experience that you had. We did look into this and it will be addressed. If you ever need anything in the future please contact John Staff or Kim Staff, they will make sure to help you out the best way possible.
5.0
6 months ago Quality service and product We are very pleased with the product we purchased from Staff Carpet and the service is outstanding!
3.0
7 months ago Decent selection.
5.0
8 months ago Best Service in the Area "Quick service, helpful to pick and assist with colors and it took only about 30 minutes."
5.0
8 months ago I was very happy with Staff Carpet from the time I walked into the store until the time the installers cleaned up and left my home. Huge selection and the staff was extremely friendly, from the front of the house to the back. After a measuring error on my part, Kim and her team went out of the way to fix my error and left me a VERY happy customer. I will certainly be using Staff Carpet for all of my future carpet needs and would personally recommend them to any of my family and friends.
8 months ago Thanks so much Ryan!
1.0
9 months ago This is may first and last time to try to do business with this place. I was hoping to support my local community but I did not have much luck. I entered the customer entrance that leads into the showroom. When entering I was told that a sales associate would be right with me. I looked at many different carpets and had a really good idea of what I wanted, but there were no prices on any of the products. No sales person ever came so I left. I called because I thought maybe you need an appointment. The lady that answered said yes it was a good idea to have an appointment because they were so busy. I asked where they were busy because there was no one in the showroom but me. That is when she told me that they were in the warehouse. She asked me if I wanted to make an appointment. I told her that I was looking for prices of products and asked if their website had prices. Nope no prices on website. So to clarify there are no prices in showroom, no prices on the website but the prices are in the warehouse. I always thought warehouse were for storage. Will not be doing business with these folks. They are just to busy to help customers.
5.0
9 months ago Great Service-from beginning to end!! From the moment we first went in Staff Carpet to look at options until the moment I went in to make our final payment was a great experience and will definitely be back again in the future-Jason McLaughlin was our salesperson and he is highly recommended-great person to work with and he did everything he could to make this a smooth transaction-
5.0
9 months ago Staff Carpet was absolutely amazing to us and I wouldn't recommend anybody else. We will forever be a customer there for all of our house project needs. The customer service was outstanding and they met all of needs. Thank you Staff Carpet!!!
5.0
10 months ago Received great service from Kim Staff. Love Staff Carpet.
10 months ago Glad to hear it Sara Barger! Thanks for shopping with us :)
5.0
11 months ago The staff at staff have been great through every purchase we've made. I would recommend anybody order through them. Ask for kim she rocks!!!
10 months ago We appreciate it Andrew Kitt Alexeus Kitt
5.0
11 months ago The people at staff go above and beyond. They are very knowledgeable and very competitive prices. Thank you kim staff for taking such great care of me. I will be a returning customer for sure. Thanks again.
10 months ago Thanks for your business Rusty Armour!
1.0
12 months ago This customer did not leave a comment.
2.0
last year Great customer service during the sale and very poor customer service when they made a mistake. Unprofessional attitude from the owner.
last year We apologize for the mistake on our end. We try to provide our best service and value to all of our customers. With your cash and carry sale we gave 3 options that best suited the situation.
last year Unfortunately all three options were a huge inconvenience for your customer. It would have cost you an extra $55.00 to correct the situation in a manner that would have not put the burden of the mistake on the customer but the business that made it. We all make mistakes...just fix them in a way that does not make it even more of a problem for the person you inconvenience in the first place. This ='s good customer service!
5.0
last year This customer did not leave a comment.
5.0
last year I like the linoleum? looks that they have now, very nice!!! I live in an apartment atmosphere now and will probably be here for awhile, so that's something I don't have to worry about. I am sure is easy to clean, looks good!!!
5.0
last year This customer did not leave a comment.
5.0
last year We recently replaced all of the carpet in our house through Staff Carpet and I couldn't be more satisfied with what we ended up with. Kim Staff was excellent to work with and responded to phone calls and emails very quickly. She took very good care of us and we will definitely be returning when we are ready to replace the other flooring in our house. Zach and Mike also were very helpful for us when Kim wasn't available. Thanks Kim and the rest of the Staff Carpet crew!
last year We're happy to hear that Tad Huskey! Thank you for the support. We'd love to see pictures of the final install if you'd like to share!
1.0
last year I have ordered wood from this place before. I have spent a great deal of money with this place. I had referred others and they have also brought wood. I wanted to purchase more wood. I came in they were busy so the guy gave me a sample and I told him I call Monday. I called told them I wanted to buy the wood could they give me a pricing. The lady said someone will call, never heard from anyone, two days later no call. So I called back she said someone will call still no call. I went in all the wood was sold all gone. WOW very unprofessional I will never do Business with this place again or refer anyone else. They could of called me back!
last year We are very sorry for your experience recently at Staff Carpet. Since you have been a repeat customer, and have referred customers to us, we hope you know this is not normally how we handle our customers. We apologize for not getting back to you in a timely manner. If there is ever anything we can do for you in the future, please ask for our manager or the owner, John Staff. We appreciate your feedback.
last year I have talked to everybody there. They where to send A check for the damage month's ago. I have left numerous messages for the Owner and his Daughter. The only thing I have received has been grief. Charlett Fortner.
5.0
last year Kim Staff gave me excellent service!! I brought her my budget, and she worked extremely hard to stay within it. She helped to design each room and coordinate my flooring with my countertops and cabinets. I couldn't have the beautiful home that I do without her help! Thanks Kim Staff and Staff Carpet!
3.0
last year This customer did not leave a comment.
last year This was actually meant to be a two star rating. Zach was fantastic during the sale part of our transaction but we had problems during the install. They did not get there until late morning and they did not complete the job in one day as we were told. This happened on a Friday so I had to go through the weekend with my house being a shambles. They did not show up on Monday until 11. So my one day installation is actually taking 2 days off my already busy schedule. The workmanship is fine but there seemed to be no consideration given for our time.
5.0
last year We have replaced all carpet and some hardwood floors in our house! We won't use anyone but staff carpet! Kim is great to work with and always finds what fits best for us!!! Thanks!!!
5.0
last year Genuine, trustworthy people. We worked with Mike and Kim. We had a deadline and a budget, and they met both! We strongly recommend Staff to anyone looking for flooring. Also, by far the best installation pricing we've found anywhere!
5.0
last year This is our second occasion to use this local family owned store. Both experiences were wonderful. The "staff" at Staff provided us wonderful, quick, responsive service. I rarely purchase flooring, but I find them to have very economical solutions to offer and wonderful customer service. Keep up the great work.
5.0
last year We are brand new to the Springfield area and didnt know anybody. Our Realtor recommended we check out Staff Carpet as our new house needed carpet and hardwood. We could not have been happier in our decision. The staff there are very nice and knowledgable. Especially Kellen who really helped us make our decisions. Their prices cannot be beat anywhere!!! The installation was perfect. We really appreciate all their help!! We will be going back there again when we need flooring!!! The Pattons
5.0
last year Kim Staff has been amazing all the way through our experience of selecting all flooring for our new home. We feel like we have friends at Staff!
5.0
last year Kim at Staff Carpet provides an amazing experience! She helps make smart knowledgable decisions with personal touch at a reasonable price! I won't ever be going anywhere else because Kim makes remodeling fun and easy!
5.0
last year Great service, Great deals and they let me bring my dog inside to check out carpet.
4.0
last year Jason, great help, everyone helpful, great place to shop!!!!!
5.0
last year Great customer service at Staff!Had a great experience there and will go back!
5.0
last year I think there is no other place I would or could buy flooring. Kimbo Staff and the rest of the crew are easy to work with and I spent half the $$$ I had budgeted for. They also did an excellent job on installation and following up with my satisfaction after the fact. Staff Carpet my favorite place to spend money.
5.0
last year Everyone at staff carpet is super friendly. Kim was very helpful picking out things for our house! I highly recommend this family owned business. They even make custom rugs! I had them make one for my old house about 3 years ago and I'll be having them make some rugs for my new home too!
5.0
last year Kim at Staff Carpet went above and beyond to help me. I have a property in Springfield but live in Chicago and she was able to send me texts of all of my options! She also provided up front total pricing options and made everything very clear and quite seemless. On top of all this, my house has never looked better and the flooring turned out great. Thanks, Staff Carpet!
5.0
2 years ago The staff family goes out of their way to please all sales and installations . Our family has done many purchases over the years. Loyalty is always number 1.
2 years ago Thank you Danny!! Loyalty and keeping it local are crucial!!
5.0
2 years ago I purchased flooring for most of our house at unbeatable prices! I highly recommend Staff Carpet!
2 years ago Thank you so much Bob!! We are so glad that you love your new floors.
5.0
2 years ago Can't say enough positives. Staff family is terrific! Have worked with Lyndsey and Jason. Gave us unbelievable prices and advice. Love my livingroom/hallway carpet and can't wait for bedroom carpet to b laid. Thanks Staff
2 years ago We absolutely love working with you Jill!!!! You're house is looking amazing!
5.0
2 years ago Beyond thrilled with our new carpet! Great prices and super quick installation! Hands down the easiest transaction with home repairs that we've ever had!!
2 years ago Forgot to say that we worked with Matthew and he was so friendly and helpful!!!
2 years ago Thank you so much Christa Rawlins! We are ECSTATIC to hear that you had such a great experience with us!
5.0
2 years ago Kim was beyond accommodating and helpful with our selection of new flooring for our home. Not only did we get an AMAZING deal on the flooring itself, but we had a positive experience with all of the friendly employees at Staff. We will most definitely be referring our friends and will use Staff Carpet as our go-to source for our household flooring in the future!
4.0
3 years ago Great people and great prices!
3 years ago Thanks Karen!
5.0
3 years ago Great experience! We couldn't have asked for better service from Kim.
5.0
3 years ago Great company. Always helpful and awesome employees.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago John went out of his way to make my tile installation go as smooth as possible. He had so much in stock tile my choice was easy and very affordable. The tile crew that came out was professional and did excellent work. Would recommend to anyone who wants a custom work at a great price!!

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