ALAN'S FLOORING

4.8
|
129 Reviews
Full service flooring store with samples for special order and also stock carpet and remnants.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Alan's Flooring 602 Veterans Memorial Blvd, Cumming, GA 30040-2712 770-889-7558 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
129 Reviews

Reviews


5.0
yesterday These folks installed a really nice Shaw LVP floor plus sisal carpet on our basement floor and stairs. Easy to work with, great product selections, clean on the job site ...... highly recommended!
5.0
last week We love Alan's! We used them a few years ago before we sold our house. They recarpeted, sanded down the hardwoods, patched in new hardwoods and restrained it. It was flawless. You couldnt even tell where the new and old hardwoods began. They were several thousands cheaper than some of the other local companies. We just bought another home and loved them so much we just went back to Alan's. It's family owned, they are so helpful, affordable, timely, trustworthy! and truly care about you as a customer. You will be so glad you used them.
0.0
last week we love Alan's Flooring. We used the. before we sold our last home. they did carpeting, sanded, stained and patched in new hardwoods. They were so great to work with when we bought our new home, we used them again. They were so helpful, friendly, timely and affordable. They even ordered me a sample of some flooring I had seen a few months previously, which became my new floors. (Casita Blanca Balboa Brown, by Anderson Tuftex.
0.0
last month excellent work, they take pride in a job well done. we will definitely call on them for our next flooring project.
5.0
last month We had a great experience with the installation of wood floors. Family owned, local company that does excellent work!
last month Thank you for taking the time to leave us a review Hal! We appreciate you posting some pictures of this awesome bamboo flooring!
5.0
2 months ago After doing a ton of research, I went with Alan's Flooring for my new Coretec flooring (throughout most of our main floor). I pretty much knew what I wanted before I went to Alan's, but they were patient and went over various types of products that fit my needs. I felt the price was right for both the flooring and the installation. There were some special tweaks for our install which the team handled with professionalism and a positive attitude! I had new baseboards/shoe mold installed as well and they did a fantastic job on that part as well! I highly recommend Alan's Flooring if you want to be treated like a respected customer. This is a family owned and run business and that's reflected in the way they handle every aspect of the services they provide. Thanks to everyone at Alan's for making this stressful endeavor as painless as possible!
5.0
2 months ago Hands down, the best flooring company in our area! Company is owned/operated by a wonderful family with great values. They know how to treat customers with respect...yes, there are some people like that still out there - particularly at Alan's Flooring! From first contact to final installation, dealing with everyone at this company has been an absolute pleasure. It's a big job to get new floors, but Alan's team made this overwhelming project as stress-free as possible! Highly recommend Alan's for your flooring/carpet needs!
last month Thank you for taking the time to leave us a review! We are glad that we were able to provide you with a great experience and appreciate the opportunity of doing business with you!
5.0
3 months ago First of all, I would like to say that I'm not related to anyone who works at this company. I just feel like I am in that they treat their customers like they ...
5.0
3 months ago Service with a smile. These guys have nearly 100 years between the 3 installers. Highly professional. Don’t waste time and do it right! Recommended them to several other people in my neighborhood and they were satisfied too. Great price and selection.
last month Thank you for the recommendation and repeat business Peter! It was a pleasure doing business with you and we really appreciate the customers you have sent our way.
0.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Great experience from Alan's floors. It's a family owned business that treats you like family. Prices are great and they offer quality products. Highly recommend!
5.0
3 months ago Alan's flooring replaced my hardwood flooring in the basement with a hardwood look tile, they were amazing to work with and did an excellent job. Pablo and Jose were very trust worthy and showed up on time every day when they said they would. Eric came out and measured for the job and was very polite, Jesus helped me pick out the color and scheduled the appointment so that the work could be done while my wife was off of school. I would recommend Alan's flooring to anyone that needed flooring. Thanks for the great job. Jeff and Donna C.
0.0
3 months ago I am so glad we decided to use Alan's Flooring for our basement project. They answered all of our questions, let us take samples home as long as we needed and were very easy to work with. Job was completed exactly as stated on time without any problems. I'm so happy with the floor! We will definitely use Alan's again!
5.0
3 months ago As a designer for many years, I worked with numerous carpet vendors and installers. Now retired and living in a new area, I needed carpet but knew no one in or around Cumming, GA. I did my homework and visited a lot of carpet stores and warehouses, most of which tried to sell me overpriced cheap carpet--and the sales people knew little about what they were selling. Jesus, at Alan's Flooring impressed me immediately. He knew carpet, padding, and installation, and his estimates reflected reasonable pricing. Not only did Alan's display a professionalism not seen at other stores, Jesus and his team went above and beyond, working with us on installation and service. I highly recommend this Mom and Pop organization. They were honest and hard working without the bells, whistles, and blah-blah sales pitches. Thank you, Jesus, for making our experience easy and refreshing!
0.0
3 months ago As a designer for many years, I worked with numerous carpet vendors and installers. Now retired and living in a new area, I needed carpet but knew no one in or around Cumming, GA. I did my homework and visited a lot of carpet stores and warehouses, most of which tried to sell me overpriced cheap carpet––and the sales people knew little about what they were selling.Jesus, at Alan's Flooring impressed me immediately. He knew carpet, padding, and installation, and his estimatesreflected reasonable pricing. Not only did Alan's display a professionalism not seen at other stores, Jesus and his team went above and beyond, working with us on installation and service. I highly recommend this Mom and Pop organization. They were honest and hard working without the bells, whistles, and blah-blah sales pitches.Thank you, Jesus, for making our experience easy and refreshing!
5.0
3 months ago They did a terrific job, showed up on time and did what they promised. I would definitely use them again.
last month Thank you for taking the time to leave us a review Dan! I’m glad everything turned out and hope to do more business in the future.
0.0
3 months ago I was very pleased with the carpet that I received from Alan’s Flooring. I knew what I wanted and they were able to provide me with exactly what I requested. They came when expected to measure my 2 bedrooms. All the gentlemen that I dealt with from my initial contact to the installation and clean up were very pleasant and professional. I could not be more pleased.
5.0
3 months ago Excellent, efficient process. They were able to give me a quote on the weekend and install the following week. The install looks great. They did a super job on my 1,400 sqft townhome. I'm very happy with it and will use them again when I need to replace carpet. I highly recommend them.
5.0
4 months ago Alan's flooring did my flooring for the whole house! Originally I was only planning on getting my hardwood floors put in but I was so impressed that I finished my vinyl, bathroom tiles, backsplash, AND my carpet done by them. They not only have the best prices but also have unmatched customer service (if you aren't satisfied with their work). Jesus and his dedication to making sure the work gets done on time and customer satisfaction is unbelievable. This is a family run business and working with Alan's flooring made me feel like I was part of their family too. I wish you guys all the best and I am more than willing to be a true testimonial if anyone isn't convinced. Get ready for more recommendations coming your way!! haha
last month Thanks for taking the time to leave us a review Sunny! It was a pleasure doing business with you. I’m glad everything turned out great and thank you for giving us the opportunity.
5.0
4 months ago I been using this company for 10 year, carpet and hardwood floor this time was hardwood floors family owners, love how professional they are and they answer any questions, my ebony hardwoods floor look amazing, I hardly recommend this company
0.0
4 months ago I been using this company for 10 year, carpet and hardwood floor this time was hardwood floors family owners, love how professional they are and they answer any questions, my ebony hardwoods floor look amazing, I hardly recommend this company, Jesus is very helpful, my house look like new 🥰 this company is better than all those big companies flooring great prices and professional
0.0
4 months ago We have used Alan's Flooring for 2 separate jobs in our home and have been very satisfied. We got multiple bids on both jobs and they were lowest. Jesus and Christian are very knowledgeable and responsive. The customer service you get with this small family owned business is outstanding. Thank you for providing quality work.
5.0
4 months ago This company did a fantastic job, professional, high quality work. They sent samples a number of times to make sure I was totally sure of my selections.
5.0
4 months ago We had a great experience from the minute we walked into the showroom to the final installation. This company is amazing. It's family owned and their installe...
5.0
4 months ago Was referred to them by a good friend of mine and the guys didn’t disappoint! Prompt, professional, punctual, reasonably priced. Have used them twice and will do again!
last month Thank you for the repeat business and taking the time to leave us a review Nikita!
5.0
4 months ago Was referred to them by a good friend of mine and the guys didn't disappoint! Prompt, professional, punctual, reasonably priced. Have used them twice and will do again!
0.0
4 months ago Was referred to them by a good friend of mine and the guys didn’t disappoint! Prompt, professional, punctual, reasonably priced. Have used them twice and will do again!
5.0
5 months ago Family business, with excellent service and pricing. Thank you.
last month Thank you for taking the time to leave us a review Guillermo! It was a pleasure doing business with you!
5.0
5 months ago The personnel at Alan's Flooring were very knowledgeable and helpful and the installers did a wonderful job. I can recommend this business and would use them again if I needed new flooring!
5 months ago Thank you Virginia for taking time to leave us a review. We really appreciate it!
5.0
6 months ago A great experience from start to finish! Jesus was very knowledgeable, and helped us pick out a terrific floor for our kitchen and living areas, as well as tile for 2 bathrooms. Pablo and the installation team were very professional, cleaned up as they went, worked efficiently and courteously, and did a wonderful job! It was fun to watch how "in-sync" the team were with one another. Guys moved from one thing to the next, one room to the next without unnecessary chatter, just total cooperation and high work standards.
5 months ago Thank you for choosing us for your flooring needs. We really appreciate the feedback!
0.0
6 months ago A great experience from start to finish! Jesus was very knowledgeable, and helped us pick out a terrific floor for our kitchen and living areas, as well as tile for 2 bathrooms. Pablo and the installation team were very professional, cleaned up as they went, worked efficiently and courteously, and did a wonderful job! It was fun to watch how "in-sync" the team were with one another. Guys moved from one thing to the next, one room to the next without unnecessary chatter, just total cooperation and high work standards.
0.0
6 months ago If you want an company that presents the facts about the different types of carpet so you can make a well informed decision without any sales pressure this is the place to go by your carpet and flooring. A family run business that has many years of experience and great prices as well as great people. I had the pleasure to meet Saul and his two helpers as they installed my Fabrica carpet. They did an excellent job where they had to lineup the seams in the patterned carpet with expertise. They did a excellent job.
5.0
6 months ago Awesome service, pricing and selection. They were so easy to work with and went above and beyond to help us out during our remodel. Highly recommended!
5 months ago Thank you for taking the time to leave us a review Eric!
5.0
7 months ago Jesus and his staff went above and beyond to help us with our tiny project. We will definitely use them again and highly recommend them to anyone!
5.0
7 months ago Jesus and his staff went above and beyond for our tiny project-we will definitely use them again and recommend them!
5 months ago We're glad to be able to help you whenever you need flooring Jonelle! Thank you for leaving us a review!
5.0
7 months ago Jesus and his staff were courteous and knowledgeable in the products. Even thought we had a small room and a budget they never made us feel like a bother. We lo...
5.0
8 months ago Alan's Flooring was recommended by our realtor to replace carpeting before our house went on the market. They were fast, affordable, and the results were gre...
5.0
8 months ago alans flooring is an exceptional company, very professional, prompt with services provided and more than reasonable with their pricing. I would use them again f...
0.0
8 months ago We were thrilled from start to finish! The team was knowledgeable and professional. This local, family owned & operated business did not disappoint!!
8 months ago Thank you so much for the recommendation and choosing us for your flooring needs!
5.0
8 months ago I can’t say enough good things about this company. I worked with Jesus and truly he’s one of the most respectful men I’ve met. He always went above and beyond t...
0.0
9 months ago Nice to work with a local business. Lots and lots of choices for carpet and tile and hardwood and vinyl plank flooring. Accommodating schedule. Friendly store and installation folks. Competitive pricing.
8 months ago Thank you for taking the time to recommend us. We really appreciate it!
5.0
10 months ago Great work. Very well priced. Would recommend.
5 months ago Thank you Ann for using us to provide flooring for your new home! We really appreciate you taking the time to leave us a review!
5.0
10 months ago This customer did not leave a comment.
5 months ago Thank you for leaving us a review Dan. We really appreciate you using us for all your flooring needs!
5.0
10 months ago Alan's Flooring is flat out the best. A rare occurrence nowadays, exceeded my expectations across the board. It is a family owned and run business that takes great pride in their work and goes out of their way to satisfy the customers every request. I wish they did more than just floors. From the outside the establishment may look a little dated but once inside you will be surprised at the wide selection of materials for flooring that they have. They carry some lines that you can not find at box stores or other flooring companies. I shopped Home Depot, Lowes, and Flacks. Lowes missed 1st measuring appointment. Home Depot really didn't have what I wanted. Flacks mismeasured my flooring by 100 sq feet. Also when I went to their location when I asked about the price of a selection the owner wanted to know if I wasn't just wasting his time. FYI - I went with luxury vinyl - Coretec Plus. 100% waterproof and extremely scratch resistant. Big Clue - If you are looking for flooring do Alan's Flooring
5 months ago Thank you for leaving us this detailed review Bill! We really appreciate the feedback. We always present the facts and pass along our knowledge to customers so that they can make informed decisions on the products they are purchasing. Since we first opened our doors, we have made it our goal to treat everyone with respect by always treating them how we would like to be treated.
5.0
10 months ago The moment my wife and I walked walked into this store we were treated like real customers. Jesus and his brother both listened to what we were looking for. Unlike other stores that push products that get kick backs from the vendor, Alan's Flooring doesn't do that type of business. We picked out our new beautiful real hardwood floor and love it. This is a family run business from the father, mother and sons. They care about the satisfaction of each customer and will go the extra mile to make the customer happy. The craftsmanship of their work is outstanding. Jesus is a highly educated young man that knows how to treat the customers, his father is very talented in his work and took ever step to make us happy. I will say it again, we love our new hardwood floors and I recommend anyone looking for any type of flooring to use this wonderful family.
10 months ago Thank you for taking the time to leave us a review David! I am glad that we were able to bring you this type of service. Since we first opened our doors in 2001, my father has alway respected each and every customer because he believes that we should treat our customers how we would like to be treated. You and your wife are great people, very straightforward, and honest. Thank you for allowing us to work with you. It was a pleasure dealing with you guys!
4.0
10 months ago This customer did not leave a comment.
10 months ago Thank you for taking the time to leave feedback on our work! I'm glad we were able to address your concerns. We appreciate the review!
5.0
10 months ago I felt they knew their products and could inform the customer of what they were looking for. I had vinyl plank flooring installed. Jesus was very helpful. The price was reasonable. The installers did a great job. I had a chance to talk to the manager about some concerns I had. She address my concerns right away. I will call on you again soon. Thank you Alan's Flooring.
5.0
10 months ago Fantastic company! This is the second time we have used Alan's Flooring, and both times, we couldn't be more pleased. It is a family-owned company, and Jesus and the rest of the family are the very best. Their customer service is outstanding, they are helpful, on time, and have great quality of work. We won't go anywhere else!
10 months ago Thank you for taking the time to leave us a review Dana! We really appreciate it!
5.0
10 months ago My husband and myself appreciate the quality installation of our recently installed carpet. You people did great work and free of any problems. We know where to go if we need more carpeting in the future. Again, GREAT WORK!
10 months ago Thank you for taking the time to leave us a review! It was a pleasure working with you guys!
5.0
10 months ago We got our top floor redone last year and we are so happy with it! Great job!
10 months ago Thank you for taking the time to leave us a review Grace! We really appreciate it!
5.0
11 months ago Alan's recently installed carpet in two rooms in my house. Jesus and his team were very good about helping me understand the pros and cons of different carpet materials (nylon vs. polyester), something no other vendor volunteered to do. They were punctual for both the measurement and installation dates. The installation team did a good job of cleaning up after the installation was complete. Overall, an excellent job !!
10 months ago Business Owner Thank you for taking the time to leave us a review Ralph! As a flooring store, we know that our customers may not deal with carpet on a daily basis, so we believe that it is a job to educate our customers on the different types of fiber so that they can decide what they believe best suits their need for it. Obviously we will also make suggestion on what we believe works, but ultimately the customer is who decides what is best for their home. Thank again for the review and I'm glad we were able to provide you with excellent customer service and installation!
5.0
11 months ago Great service and prices
5.0
11 months ago Jesus and team, thank you so much for the fast and quality service. We did a lot of homework trying to find the right flooring for our family. A+ we found you guys and was the best decision we made.
10 months ago Thank you for taking the time to leave us a review Judy! We really appreciate that you posted a pictures of the job to show off your beautiful floors! We try to take pictures, but we only get a few so we appreciate it and I bet future customers appreciate it as well!
5.0
11 months ago They were very helpful and everything went smoothly with the carpet install on my stairs. I would definitely use them again..
10 months ago Thank you for taking the time to leave us a review! We really appreciate it!
5.0
11 months ago Great customer service. Great selections. Affordable & quick. Ive used them twice and wont go anywhere else. Big thanks to Jesus for being so helpful
10 months ago Thank you for taking the time to leave us a review Liz! Thanks for being a great customer!
5.0
12 months ago Connelly Residential Services, Inc. has worked with Alan's Flooring for several years and they are the only flooring company that we use. The service is good, ...
5.0
12 months ago This company was great to work with - very easy to get in touch with & always quick to get back to me. Great prices & fantastic quality work. We will definitely...
5.0
12 months ago This customer did not leave a comment.
10 months ago Thank you for taking the time to leave us a review Ben! It was a pleasure working with you!
5.0
last year Alan's flooring recently installed LVP in my 2nd floor. The experience was top notch from start to finish. I really appreciate that this is a family owned and operated business. I got to meet mom in the office, Dad and uncles actually did the install, Sons handle the sales and showroom. Great honest, hard working folks.
10 months ago Business Owner Thank you for taking the time to leave us a review Rena! You were great to work with and I'm glad we were able to work with you! Also, thank you for allowing us to take pictures of your awesome floors to share with future customers!
5.0
last year Fantastic experience with Alan’s flooring. Family owned and operated. They came in and WORKED non stop. Great communication and the whole process exceeded expectations!
5.0
last year I initially found out about Alan's Flooring from the Shaw Flooring website. They are an authorized dealer. I needed to see if I could get some hardwood floors that matched my existing floors. I knew that Shaw made my hardwoods but I only know the color of the hardwood. Jesus was able to narrow down which type of hardwood flooring it was and he was able to find the exact hardwood floors that I have. Jesus was also able to get the small amount that I needed on a shipment that was headed to their location and then I was able to pick it up at their location. I appreciate their help and would recommend them for any or your flooring needs.
10 months ago Thank you for taking the time to leave us a review! Glad we could help
5.0
last year Simple outstanding service and good price, workmanship, getting on with the job as expected.
1.0
last year I had an appointment with this company today at 2:30. When they weren't here at 3:00 I called to inquire as to why they didn't show. I was told by the gentleman that answered that they just got back from lunch. He didn't even know there was an appt. until he checked and then stated to me that he saw that we did have an appt. today. This review doesn't even deserve one star. They've put me and my husband out by not showing and not even giving us the courtesy of a call to say they wouldn't be here. I will never use this company for any flooring job. Terrible service! Becky Flanagan
last year I'm sorry that this happened to you. The person that you spoke to is my younger brother that is temporarily helping us out while he's out on break from college. I will speak with him about the importance of appointments and make sure something like this does not happen to another customer. I appreciate your feedback and again sorry for the inconvenience that this has caused you. This is not an accurate representation of our company. Feel free to reach out to me if there is anything that I can help you with.
5.0
last year I had multiple quotes to have my flooring installed. Alans Flooring Company came in as one of the lowest bids. I chose Alans because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
10 months ago Business Owner Thank you taking the time to leave us a review Cynthia! We do our best to stay competitive, and strive in providing each and every customer with the best service possible. Thank you for all the recommendation and appreciate your feedback! It was a pleasure working with you!
5.0
last year I had multiple quotes to have my flooring installed. Alans Flooring Company came in as one of the lowest bids. I chose Alans because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
10 months ago Thank you for taking the time to share your experience with us Cynthia! We really appreciate you recommending us and sending us more business! As a local family owned business that is only way we can grow, so we really appreciate it. Thank you!
5.0
last year I had multiple quotes to have my flooring installed. Alan's Flooring Company came in as one of the lowest bids. I chose Alan's because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
5.0
last year I have used Alan’s flooring on several projects, and they have always done a great job for a great price!!!
10 months ago Thank you for taking the time to leave us a review Ana! It's been great working with you!
5.0
last year We had 3 rooms of carpet done by Alan’s. The carpet was a very high quality and just what we wanted. The installation was very professional in every way. This is a family run business and I would highly recommend it to anyone seeking flooring solutions.
5.0
last year I have used Alan’s flooring for several projects, and they have always done a great job for a great price!
5.0
last year I have had several jobs done and all are first rate. thay go above and beyond all my expectations every time . Prices can’t be beat!!!
10 months ago Thank you for taking the time to leave us a review Mark! Thank you for all the business you have given us!
5.0
last year Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master bathroom. They were able to come out a week after getting the quote (other companies would have taken 3-4 weeks) and got the entire job done in only two days! I would definitely use them again.
10 months ago Thank you for taking the time to leave us a review Jeremy! Thank you for choosing us for your flooring needs!
5.0
last year Alan's Flooring installed memory foam pad and carpet in our master bedroom and adjacent sitting room. All aspects of the project from estimate to completion wen...
5.0
last year Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master ...
5.0
last year I shopped around and am confident that I got superior quality carpet and service for the best price in the area. Installers were friendly, efficient, and trustworthy. Highly recommend!
10 months ago Thank you for taking the time to leave us a review Athena! We really appreciate the recommendation. It was a pleasure working with you!
5.0
last year Alan's Flooring Team is extremely professional, and they did an outstanding job on taking care of our flooring needs. I have no hesitation in re-furring them. You Won't Be Disappointed!
10 months ago Thank you for taking the time to leave us a review Ron! It was pleasure working with you and your wife, you guys are great people!
1.0
last year Scheduled the appointment and never showed up
last year We explained to you that we couldn’t make the appointment, because something came up. We are a small family owned business, and on Saturdays only one person measures and the other is in the office. The previous appointment went over and we were running behind, but you simply stated “No I don’t care, I don’t want to do business with you” and hung up. We were willing to reschedule at your convenience even after hours.
5.0
last year This customer did not leave a comment.
5.0
last year Exceptional professionalism, quality and customer service. I've recently worked with two other flooring companies on projects, and Alan's will be my flooring company moving forward. Very impressive and exceeded my expectations.
10 months ago Thank you for taking the time to leave us a review Shirley! It was pleasure working with you, and we look forward to continue doing business with you!
5.0
last year Excellent flooring company! Exceeded my expectations in customer service. Very professional, knowledgable about hardwoods, showed up every day on time when th...
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
10 months ago Thank you for taking the time to leave us a review! Thank you allowing us to showcase your floor in our gallery, it's such a great looking color!
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of st...
5.0
last year Jay and his family are amazing. He focused on educating us on the flooring and then helped us make an informed decision all while not being pushy at all. They h...
5.0
last year Jay at Alan's Flooring is great. He educated us on different carpet fibers and helped us find the perfect carpet for us. It is a family business with a true brick and mortar showroom. They have access to all the carpet manufacturers. The installation was great, service was great. I cannot say enough positive things about this company.
10 months ago Thank you taking the time to leave us a review Lance! We really appreciate it!
5.0
last year We have had a great experience with Jay at Alan's Flooring. He took time to educate us on the different types of carpets and the one that he recommended for our family. It is a true family company with a real brick and mortar showroom. They have access to all the brands and offer a very competitive price. I definitely recommend them and will use them for every Flooring need from now on.
10 months ago Business Owner Thanks for taking the time to leave us a review Lance! It was a pleasure to work with you! As a family owned business every review counts so we really appreciate it!
5.0
last year Alan's Flooring installed new carpet and linoleum in a house, they have a broad selection of products, staff is very courteous be helpful from product selection...
5.0
last year Alan's Flooring was great to deal with! They know their stuff! I stopped in 2 different times and each time they were available to go over all the details about the materials we were looking at. Install was fantastic - it looks great and we will definitely be back again! Thanks again!
4.0
last year I'm somewhat a happy customer because despite having issues they were relatively quick to fix them. But still, for all high reviews this company got I'm a bit disappointed because they made some mistakes. For example, when they refinished the stairs they left a mess of stains on the white paint. I thought they would at least use some tape to protect the paint. Also, they said they would be done on June 19th but they were not officially done until June 27th. Plus they overlooked the laundry room and didn't even put new flooring there and I had to ask them about it in order to resolve it. Overall, they did a good job but I'm a little disappointed in how I had to stay on top of them to make sure they fix problems.
10 months ago Thank you for taking the time to leave us a review Joey! We apologize about not being able to give you the service you expected, and I'm glad we were able to fix the issue that arose.
5.0
last year Alan's Flooring did a great job for us. We are in the process of selling our home and they were able to accommodate a really quick turn around so we could get ...
5.0
last year Alan's Flooring was great to work with! I had 4 rooms carpeted and two stairwells. They moved all furniture, existing carpet and padding and hauled away. I love...
5.0
last year Wish I could give 6 stars. Affordable and immaculate installation of hardwood, ceramic tile, and carpet. They did the whole house in 3 days just like they promised. Love supporting a locally owned/operated business! Great job!
last year Thank you for your feedback! We appreciate you giving us the opportunity to renovate your house and being a great customer!
5.0
last year Those guys will go extra step to make you a happy customer. They did it to me.
10 months ago Thank you for taking the time to leave us a review! We really appreciate it!
1.0
last year Rude and unprofessional. Did not show up for scheduled quote appointment. Nor did they call or leave a message to say they needed to reschedule. I usually don't write bad reviews because I think everyone makes mistakes at one time or another but they totally fell short on an obligation and apparently do not feel they should have an open line of communication with a potential client. Waste of time.
last year I reached out to you as soon as I got a notification of this review to apologize about missing the appointment and failing to follow up with you, but I haven't received a response. As I mentioned in my previous attempts to communicate with you, we're a small family owned operation and are short a person (the person that handles appointments and admin activities). Although we're currently two people in the office, we have never had this problem before and are very embarrassed that this happened. We are truly sorry if we came off as rude to you, but this was an honest mistake(that we will make sure never happens again) and hope that you can understand.
5.0
last year Jesus and Family did an amazing job! The attention to detail is above board and really what sets them a part. They had to take out the tile in our kitchen whi...
5.0
2 years ago After getting the run around from other companies I am so happy I decided to go with Alan's Flooring. They were super helpful and knowledgeable and I never felt pressured to make a decision or spend more than I was comfortable spending. They made the process effortless and their customer service was fantastic. I would highly recommend and will definitely be using them for any future needs!
5.0
2 years ago After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
10 months ago Business Owner Thank you so much for taking the time to leave us a review Heidi! It's always a pleasure to work with you and I appreciate all the people you have sent our way!
5.0
2 years ago After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
5.0
2 years ago I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
2 years ago Thank you for all your support! We appreciate you taking your time to share your experience with our company!
5.0
2 years ago I love my flooring. The staff was professional and quick. I was referred by a friend. We will use them as long as they are in business.
2 years ago Business Owner Thank you for the opportunity, and we look forward to continue doing business with you!
5.0
2 years ago One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed company, super friendly and very knowledgeable. I will definitely use them again for future projects.
2 years ago Business Owner Thank you for the review! We're glad that you chose us for your flooring needs. It was our pleasure to install the awesome bamboo hardwood in your home! Feel free to send me pictures of your floor to add it our idea book on Houzz for others to see!
5.0
2 years ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
2 years ago Business Owner Thank your taking the time to leave us a review, and we look forward to continue doing business with you as well!
5.0
2 years ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
2 years ago Thank you for taking the time to leave us a review and your support!
5.0
2 years ago I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
2 years ago Thank you for taking the time to leave us a review Bryce!
5.0
2 years ago Alan's flooring did a fantastic job on our new floors! They were fast and thorough and were so helpful with all our questions about which floors would work best...
5.0
2 years ago My pine floors where sanded and strained. They look amazing!! This is the 2 nd job they have done for us!!! When I build my new house they will do all the flo...
5.0
2 years ago One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed co...
5.0
2 years ago Alan's Flooring was incredible from start to finish. We renovated two homes. One we were moving into and the other we were getting ready to sell. Jesus helped u...
5.0
2 years ago One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed company, super friendly and very knowledgeable. I will definitely use them again for future projects.
2 years ago Thanks for the review Michelle!
5.0
2 years ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
2 years ago Thank you for taking the leave us a review Peter!
5.0
2 years ago Professional, trustworthy, Quick turn around, great flooring selection, AND I love that this is a local FAMILY OPERATION. Good job!! I was pleasantly surprised how quickly I got my carpet selected, ordered, & installed. Christian helped me narrow my choices and was very pleasant. Jesus is very professional. Installers were courteous and VERY good. We had a small job--just a stairway-- but am THRILLED with end result!!
2 years ago Thank you Betsi for taking the time to leave us a review!
5.0
2 years ago can't thank them enough, such an amazing company with great honest people. i would recommend them to anyone!
2 years ago Thank you for your review!
5.0
2 years ago Best experience I've ever had.
2 years ago Thank you for taking the time to leave us a review!
5.0
2 years ago This was our first time shopping at Alan's Flooring in Cumming. What a nice surprise! The young man who waited on us was very courteous and knowledgeable and helped us find what needed promptly. Great service and great prices! No question where we will go in the future for our flooring needs.
2 years ago Thank you for sharing your experience!
5.0
2 years ago Fantastic customer service and what a polite and helpful team. The manager was very professional and customer service oriented and even helped me with a favor donating some scrap vinyl for a non for profit need I had! I will come back here for all my flooring needs.
2 years ago Thank you for your review Sabine!
5.0
3 years ago A couple of months ago, we suffered extensive water damage to the floors of our basement. Through a friend's recommendation, we went to Alan's Flooring to discuss the renovations that were needed. This family run establishment was professional from beginning to end. Jesus helped us in the original consultation and was extremely helpful and knowledgeable in answering our questions. Their quality of work was extremely detailed and immaculate. I appreciated their professionalism and assistance in what could have been a daunting endeavor. I would recommend their services to anyone that needs their flooring redone.
3 years ago Business Owner Thank you Hellen for taking the time to leave us a review!
5.0
3 years ago Alan's flooring is a company you can rely on and trust! They followed up, they were great about finding us what we wanted and what we really liked in our price range, they made appointments and kept their appointments, they were nice too. When the flooring was installed it was better than we expected and we had high hopes. The installation team were Trojans. They worked from 9:30 ish till 8pm. These guys were amazing craftsmen, careful, plus moved all our furniture without damaging anything which was also another win in my book. This company truly believes in customer service. We had a difficult time remodeling our kitchen so our trust level was very low. Alan's flooring came through with shining colors in our minds. This is a family business (father, sons, brothers)and they all care about a job well done. They replaced 1800 Sq ft of carpet with hardwood hickory on a slab. They paid attention to detail at every corner and entry, the glue they used was as non toxic as they could fine so the house did not have any strong odor. It was great. I seriously can't say enough about this family business. We will always try to buy all our future flooring from Alan's flooring. I tried to included one picture to give you an idea of the hickory floor in the dining room, hopefully you can see it in their pictures.
2 years ago Thank you taking the time of leaving a testimonial and posting a picture of the job!
5.0
3 years ago This customer did not leave a comment.
2 years ago Thank you for your review!
5.0
3 years ago Family owned business that is doing flooring right .The staff and crew work together and treat your home with respect . They installed Shaw carpet with memory foam pad . Also we picked a PVC flooring with a bulit in cork underlayment . It looks like real wood with a lifetime residential warranty. It is scratch resistant and waterproof. We used it in the master bath, laundry,guest bath and had them come back and do the kitchen. I could go on and on...
4.0
3 years ago This customer did not leave a comment.
2 years ago Thank you for your review!
1.0
4 years ago I would not use this company again. Three weeks after wood flooring was installed it started coming unattached from the concrete floor that it was glued to. Now there are several large spots in the floor that are not glued down and it cracks and sounds hollow when walked across. I have contacted them at least five times via email and phone but they never have gotten back to me. Very unprofessional...
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Timely, professional and beautiful job done. We recently relocated to the area and searched on our own, as well as received local recommendations for replacing ...
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.