ALAN'S FLOORING

4.8
|
62 Reviews
Full service flooring store with samples for special order and also stock carpet and remnants.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Alan's Flooring 602 Veterans Memorial Blvd, Cumming, GA 30040-2712 770-889-7558 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
62 Reviews

Reviews


5.0
6 days ago Fantastic experience with Alan’s flooring. Family owned and operated. They came in and WORKED non stop. Great communication and the whole process exceeded expectations!
5.0
last week I initially found out about Alan's Flooring from the Shaw Flooring website. They are an authorized dealer. I needed to see if I could get some hardwood floors that matched my existing floors. I knew that Shaw made my hardwoods but I only know the color of the hardwood. Jesus was able to narrow down which type of hardwood flooring it was and he was able to find the exact hardwood floors that I have. Jesus was also able to get the small amount that I needed on a shipment that was headed to their location and then I was able to pick it up at their location. I appreciate their help and would recommend them for any or your flooring needs.
5.0
last week Simple outstanding service and good price, workmanship, getting on with the job as expected.
5.0
last month I had multiple quotes to have my flooring installed. Alans Flooring Company came in as one of the lowest bids. I chose Alans because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
5.0
last month I had multiple quotes to have my flooring installed. Alan's Flooring Company came in as one of the lowest bids. I chose Alan's because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
5.0
last month I have used Alan’s flooring on several projects, and they have always done a great job for a great price!!!
5.0
last month We had 3 rooms of carpet done by Alan’s. The carpet was a very high quality and just what we wanted. The installation was very professional in every way. This is a family run business and I would highly recommend it to anyone seeking flooring solutions.
5.0
last month I have used Alan’s flooring for several projects, and they have always done a great job for a great price!
5.0
2 months ago I have had several jobs done and all are first rate. thay go above and beyond all my expectations every time . Prices can’t be beat!!!
5.0
2 months ago Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master bathroom. They were able to come out a week after getting the quote (other companies would have taken 3-4 weeks) and got the entire job done in only two days! I would definitely use them again.
5.0
2 months ago Alan's Flooring installed memory foam pad and carpet in our master bedroom and adjacent sitting room. All aspects of the project from estimate to completion wen...
5.0
2 months ago Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master ...
5.0
3 months ago I shopped around and am confident that I got superior quality carpet and service for the best price in the area. Installers were friendly, efficient, and trustworthy. Highly recommend!
5.0
4 months ago Alan's Flooring Team is extremely professional, and they did an outstanding job on taking care of our flooring needs. I have no hesitation in re-furring them. You Won't Be Disappointed!
1.0
7 months ago Scheduled the appointment and never showed up
7 months ago We explained to you that we couldn’t make the appointment, because something came up. We are a small family owned business, and on Saturdays only one person measures and the other is in the office. The previous appointment went over and we were running behind, but you simply stated “No I don’t care, I don’t want to do business with you” and hung up. We were willing to reschedule at your convenience even after hours.
5.0
8 months ago This customer did not leave a comment.
5.0
10 months ago Exceptional professionalism, quality and customer service. I've recently worked with two other flooring companies on projects, and Alan's will be my flooring company moving forward. Very impressive and exceeded my expectations.
5.0
10 months ago Excellent flooring company! Exceeded my expectations in customer service. Very professional, knowledgable about hardwoods, showed up every day on time when th...
5.0
10 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
10 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
10 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of st...
5.0
10 months ago Jay and his family are amazing. He focused on educating us on the flooring and then helped us make an informed decision all while not being pushy at all. They h...
5.0
10 months ago Jay at Alan's Flooring is great. He educated us on different carpet fibers and helped us find the perfect carpet for us. It is a family business with a true brick and mortar showroom. They have access to all the carpet manufacturers. The installation was great, service was great. I cannot say enough positive things about this company.
5.0
10 months ago Alan's Flooring installed new carpet and linoleum in a house, they have a broad selection of products, staff is very courteous be helpful from product selection...
5.0
10 months ago Alan's Flooring was great to deal with! They know their stuff! I stopped in 2 different times and each time they were available to go over all the details about the materials we were looking at. Install was fantastic - it looks great and we will definitely be back again! Thanks again!
4.0
11 months ago I'm somewhat a happy customer because despite having issues they were relatively quick to fix them. But still, for all high reviews this company got I'm a bit disappointed because they made some mistakes. For example, when they refinished the stairs they left a mess of stains on the white paint. I thought they would at least use some tape to protect the paint. Also, they said they would be done on June 19th but they were not officially done until June 27th. Plus they overlooked the laundry room and didn't even put new flooring there and I had to ask them about it in order to resolve it. Overall, they did a good job but I'm a little disappointed in how I had to stay on top of them to make sure they fix problems.
5.0
11 months ago Alan's Flooring did a great job for us. We are in the process of selling our home and they were able to accommodate a really quick turn around so we could get ...
5.0
11 months ago Alan's Flooring was great to work with! I had 4 rooms carpeted and two stairwells. They moved all furniture, existing carpet and padding and hauled away. I love...
5.0
12 months ago Wish I could give 6 stars. Affordable and immaculate installation of hardwood, ceramic tile, and carpet. They did the whole house in 3 days just like they promised. Love supporting a locally owned/operated business! Great job!
12 months ago Thank you for your feedback! We appreciate you giving us the opportunity to renovate your house and being a great customer!
5.0
12 months ago Those guys will go extra step to make you a happy customer. They did it to me.
1.0
12 months ago Rude and unprofessional. Did not show up for scheduled quote appointment. Nor did they call or leave a message to say they needed to reschedule. I usually don't write bad reviews because I think everyone makes mistakes at one time or another but they totally fell short on an obligation and apparently do not feel they should have an open line of communication with a potential client. Waste of time.
12 months ago I reached out to you as soon as I got a notification of this review to apologize about missing the appointment and failing to follow up with you, but I haven't received a response. As I mentioned in my previous attempts to communicate with you, we're a small family owned operation and are short a person (the person that handles appointments and admin activities). Although we're currently two people in the office, we have never had this problem before and are very embarrassed that this happened. We are truly sorry if we came off as rude to you, but this was an honest mistake(that we will make sure never happens again) and hope that you can understand.
5.0
12 months ago Jesus and Family did an amazing job! The attention to detail is above board and really what sets them a part. They had to take out the tile in our kitchen whi...
5.0
last year After getting the run around from other companies I am so happy I decided to go with Alan's Flooring. They were super helpful and knowledgeable and I never felt pressured to make a decision or spend more than I was comfortable spending. They made the process effortless and their customer service was fantastic. I would highly recommend and will definitely be using them for any future needs!
5.0
last year After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
5.0
last year After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
5.0
last year I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
last year Thank you for all your support! We appreciate you taking your time to share your experience with our company!
5.0
last year This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
last year Business Owner Thank your taking the time to leave us a review, and we look forward to continue doing business with you as well!
5.0
last year This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
last year Thank you for taking the time to leave us a review and your support!
5.0
last year I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
last year Thank you for taking the time to leave us a review Bryce!
5.0
last year Alan's flooring did a fantastic job on our new floors! They were fast and thorough and were so helpful with all our questions about which floors would work best...
5.0
last year My pine floors where sanded and strained. They look amazing!! This is the 2 nd job they have done for us!!! When I build my new house they will do all the flo...
5.0
last year One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed co...
5.0
last year Alan's Flooring was incredible from start to finish. We renovated two homes. One we were moving into and the other we were getting ready to sell. Jesus helped u...
5.0
last year One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed company, super friendly and very knowledgeable. I will definitely use them again for future projects.
last year Thanks for the review Michelle!
5.0
last year This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
last year Thank you for taking the leave us a review Peter!
5.0
last year Professional, trustworthy, Quick turn around, great flooring selection, AND I love that this is a local FAMILY OPERATION. Good job!! I was pleasantly surprised how quickly I got my carpet selected, ordered, & installed. Christian helped me narrow my choices and was very pleasant. Jesus is very professional. Installers were courteous and VERY good. We had a small job--just a stairway-- but am THRILLED with end result!!
last year Thank you Betsi for taking the time to leave us a review!
5.0
last year can't thank them enough, such an amazing company with great honest people. i would recommend them to anyone!
last year Thank you for your review!
5.0
last year Best experience I've ever had.
last year Thank you for taking the time to leave us a review!
5.0
last year This was our first time shopping at Alan's Flooring in Cumming. What a nice surprise! The young man who waited on us was very courteous and knowledgeable and helped us find what needed promptly. Great service and great prices! No question where we will go in the future for our flooring needs.
last year Thank you for sharing your experience!
5.0
last year Fantastic customer service and what a polite and helpful team. The manager was very professional and customer service oriented and even helped me with a favor donating some scrap vinyl for a non for profit need I had! I will come back here for all my flooring needs.
last year Thank you for your review Sabine!
5.0
last year Alan's flooring is a company you can rely on and trust! They followed up, they were great about finding us what we wanted and what we really liked in our price range, they made appointments and kept their appointments, they were nice too. When the flooring was installed it was better than we expected and we had high hopes. The installation team were Trojans. They worked from 9:30 ish till 8pm. These guys were amazing craftsmen, careful, plus moved all our furniture without damaging anything which was also another win in my book. This company truly believes in customer service. We had a difficult time remodeling our kitchen so our trust level was very low. Alan's flooring came through with shining colors in our minds. This is a family business (father, sons, brothers)and they all care about a job well done. They replaced 1800 Sq ft of carpet with hardwood hickory on a slab. They paid attention to detail at every corner and entry, the glue they used was as non toxic as they could fine so the house did not have any strong odor. It was great. I seriously can't say enough about this family business. We will always try to buy all our future flooring from Alan's flooring. I tried to included one picture to give you an idea of the hickory floor in the dining room, hopefully you can see it in their pictures.
last year Thank you taking the time of leaving a testimonial and posting a picture of the job!
5.0
2 years ago This customer did not leave a comment.
last year Thank you for your review!
5.0
2 years ago Family owned business that is doing flooring right .The staff and crew work together and treat your home with respect . They installed Shaw carpet with memory foam pad . Also we picked a PVC flooring with a bulit in cork underlayment . It looks like real wood with a lifetime residential warranty. It is scratch resistant and waterproof. We used it in the master bath, laundry,guest bath and had them come back and do the kitchen. I could go on and on...
4.0
2 years ago This customer did not leave a comment.
last year Thank you for your review!
1.0
3 years ago I would not use this company again. Three weeks after wood flooring was installed it started coming unattached from the concrete floor that it was glued to. Now there are several large spots in the floor that are not glued down and it cracks and sounds hollow when walked across. I have contacted them at least five times via email and phone but they never have gotten back to me. Very unprofessional...
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Timely, professional and beautiful job done. We recently relocated to the area and searched on our own, as well as received local recommendations for replacing ...
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.