ALAN'S FLOORING

4.8
|
87 Reviews
Full service flooring store with samples for special order and also stock carpet and remnants.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Alan's Flooring 602 Veterans Memorial Blvd, Cumming, GA 30040-2712 770-889-7558 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
87 Reviews

Reviews


5.0
3 days ago A great experience from start to finish! Jesus was very knowledgeable, and helped us pick out a terrific floor for our kitchen and living areas, as well as tile for 2 bathrooms. Pablo and the installation team were very professional, cleaned up as they went, worked efficiently and courteously, and did a wonderful job! It was fun to watch how "in-sync" the team were with one another. Guys moved from one thing to the next, one room to the next without unnecessary chatter, just total cooperation and high work standards.
5.0
last month Awesome service, pricing and selection. They were so easy to work with and went above and beyond to help us out during our remodel. Highly recommended!
5.0
last month Jesus and his staff went above and beyond to help us with our tiny project. We will definitely use them again and highly recommend them to anyone!
5.0
last month Jesus and his staff went above and beyond for our tiny project-we will definitely use them again and recommend them!
5.0
last month Jesus and his staff were courteous and knowledgeable in the products. Even thought we had a small room and a budget they never made us feel like a bother. We lo...
5.0
2 months ago Alan's Flooring was recommended by our realtor to replace carpeting before our house went on the market. They were fast, affordable, and the results were gre...
5.0
2 months ago alans flooring is an exceptional company, very professional, prompt with services provided and more than reasonable with their pricing. I would use them again f...
0.0
2 months ago We were thrilled from start to finish! The team was knowledgeable and professional. This local, family owned & operated business did not disappoint!!
2 months ago Thank you so much for the recommendation and choosing us for your flooring needs!
5.0
2 months ago I can’t say enough good things about this company. I worked with Jesus and truly he’s one of the most respectful men I’ve met. He always went above and beyond t...
0.0
4 months ago Nice to work with a local business. Lots and lots of choices for carpet and tile and hardwood and vinyl plank flooring. Accommodating schedule. Friendly store and installation folks. Competitive pricing.
2 months ago Thank you for taking the time to recommend us. We really appreciate it!
5.0
4 months ago Great work. Very well priced. Would recommend.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Alan's Flooring is flat out the best. A rare occurrence nowadays, exceeded my expectations across the board. It is a family owned and run business that takes great pride in their work and goes out of their way to satisfy the customers every request. I wish they did more than just floors. From the outside the establishment may look a little dated but once inside you will be surprised at the wide selection of materials for flooring that they have. They carry some lines that you can not find at box stores or other flooring companies. I shopped Home Depot, Lowes, and Flacks. Lowes missed 1st measuring appointment. Home Depot really didn't have what I wanted. Flacks mismeasured my flooring by 100 sq feet. Also when I went to their location when I asked about the price of a selection the owner wanted to know if I wasn't just wasting his time. FYI - I went with luxury vinyl - Coretec Plus. 100% waterproof and extremely scratch resistant. Big Clue - If you are looking for flooring do Alan's Flooring
5.0
4 months ago The moment my wife and I walked walked into this store we were treated like real customers. Jesus and his brother both listened to what we were looking for. Unlike other stores that push products that get kick backs from the vendor, Alan's Flooring doesn't do that type of business. We picked out our new beautiful real hardwood floor and love it. This is a family run business from the father, mother and sons. They care about the satisfaction of each customer and will go the extra mile to make the customer happy. The craftsmanship of their work is outstanding. Jesus is a highly educated young man that knows how to treat the customers, his father is very talented in his work and took ever step to make us happy. I will say it again, we love our new hardwood floors and I recommend anyone looking for any type of flooring to use this wonderful family.
4 months ago Thank you for taking the time to leave us a review David! I am glad that we were able to bring you this type of service. Since we first opened our doors in 2001, my father has alway respected each and every customer because he believes that we should treat our customers how we would like to be treated. You and your wife are great people, very straightforward, and honest. Thank you for allowing us to work with you. It was a pleasure dealing with you guys!
4.0
5 months ago This customer did not leave a comment.
4 months ago Thank you for taking the time to leave feedback on our work! I'm glad we were able to address your concerns. We appreciate the review!
5.0
5 months ago I felt they knew their products and could inform the customer of what they were looking for. I had vinyl plank flooring installed. Jesus was very helpful. The price was reasonable. The installers did a great job. I had a chance to talk to the manager about some concerns I had. She address my concerns right away. I will call on you again soon. Thank you Alan's Flooring.
5.0
5 months ago Fantastic company! This is the second time we have used Alan's Flooring, and both times, we couldn't be more pleased. It is a family-owned company, and Jesus and the rest of the family are the very best. Their customer service is outstanding, they are helpful, on time, and have great quality of work. We won't go anywhere else!
4 months ago Thank you for taking the time to leave us a review Dana! We really appreciate it!
5.0
5 months ago My husband and myself appreciate the quality installation of our recently installed carpet. You people did great work and free of any problems. We know where to go if we need more carpeting in the future. Again, GREAT WORK!
4 months ago Thank you for taking the time to leave us a review! It was a pleasure working with you guys!
5.0
5 months ago We got our top floor redone last year and we are so happy with it! Great job!
4 months ago Thank you for taking the time to leave us a review Grace! We really appreciate it!
5.0
5 months ago Great service and prices
5.0
5 months ago Jesus and team, thank you so much for the fast and quality service. We did a lot of homework trying to find the right flooring for our family. A+ we found you guys and was the best decision we made.
4 months ago Thank you for taking the time to leave us a review Judy! We really appreciate that you posted a pictures of the job to show off your beautiful floors! We try to take pictures, but we only get a few so we appreciate it and I bet future customers appreciate it as well!
5.0
6 months ago They were very helpful and everything went smoothly with the carpet install on my stairs. I would definitely use them again..
4 months ago Thank you for taking the time to leave us a review! We really appreciate it!
5.0
6 months ago Great customer service. Great selections. Affordable & quick. Ive used them twice and wont go anywhere else. Big thanks to Jesus for being so helpful
4 months ago Thank you for taking the time to leave us a review Liz! Thanks for being a great customer!
5.0
6 months ago Connelly Residential Services, Inc. has worked with Alan's Flooring for several years and they are the only flooring company that we use. The service is good, ...
5.0
6 months ago This company was great to work with - very easy to get in touch with & always quick to get back to me. Great prices & fantastic quality work. We will definitely...
5.0
6 months ago This customer did not leave a comment.
4 months ago Thank you for taking the time to leave us a review Ben! It was a pleasure working with you!
5.0
7 months ago Fantastic experience with Alan’s flooring. Family owned and operated. They came in and WORKED non stop. Great communication and the whole process exceeded expectations!
5.0
7 months ago I initially found out about Alan's Flooring from the Shaw Flooring website. They are an authorized dealer. I needed to see if I could get some hardwood floors that matched my existing floors. I knew that Shaw made my hardwoods but I only know the color of the hardwood. Jesus was able to narrow down which type of hardwood flooring it was and he was able to find the exact hardwood floors that I have. Jesus was also able to get the small amount that I needed on a shipment that was headed to their location and then I was able to pick it up at their location. I appreciate their help and would recommend them for any or your flooring needs.
4 months ago Thank you for taking the time to leave us a review! Glad we could help
5.0
7 months ago Simple outstanding service and good price, workmanship, getting on with the job as expected.
1.0
7 months ago I had an appointment with this company today at 2:30. When they weren't here at 3:00 I called to inquire as to why they didn't show. I was told by the gentleman that answered that they just got back from lunch. He didn't even know there was an appt. until he checked and then stated to me that he saw that we did have an appt. today. This review doesn't even deserve one star. They've put me and my husband out by not showing and not even giving us the courtesy of a call to say they wouldn't be here. I will never use this company for any flooring job. Terrible service! Becky Flanagan
7 months ago I'm sorry that this happened to you. The person that you spoke to is my younger brother that is temporarily helping us out while he's out on break from college. I will speak with him about the importance of appointments and make sure something like this does not happen to another customer. I appreciate your feedback and again sorry for the inconvenience that this has caused you. This is not an accurate representation of our company. Feel free to reach out to me if there is anything that I can help you with.
5.0
8 months ago I had multiple quotes to have my flooring installed. Alans Flooring Company came in as one of the lowest bids. I chose Alans because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
4 months ago Thank you for taking the time to share your experience with us Cynthia! We really appreciate you recommending us and sending us more business! As a local family owned business that is only way we can grow, so we really appreciate it. Thank you!
5.0
8 months ago I had multiple quotes to have my flooring installed. Alan's Flooring Company came in as one of the lowest bids. I chose Alan's because their customer service was outstanding. The job was done earlier than expected. They were courteous, clean and very professional. I have already recommended them to a friend who is also going to use them. You cannot go wrong with this family run business. 5 Stars!!
5.0
8 months ago I have used Alan’s flooring on several projects, and they have always done a great job for a great price!!!
4 months ago Thank you for taking the time to leave us a review Ana! It's been great working with you!
5.0
8 months ago We had 3 rooms of carpet done by Alan’s. The carpet was a very high quality and just what we wanted. The installation was very professional in every way. This is a family run business and I would highly recommend it to anyone seeking flooring solutions.
5.0
8 months ago I have used Alan’s flooring for several projects, and they have always done a great job for a great price!
5.0
9 months ago I have had several jobs done and all are first rate. thay go above and beyond all my expectations every time . Prices can’t be beat!!!
4 months ago Thank you for taking the time to leave us a review Mark! Thank you for all the business you have given us!
5.0
9 months ago Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master bathroom. They were able to come out a week after getting the quote (other companies would have taken 3-4 weeks) and got the entire job done in only two days! I would definitely use them again.
4 months ago Thank you for taking the time to leave us a review Jeremy! Thank you for choosing us for your flooring needs!
5.0
9 months ago Alan's Flooring installed memory foam pad and carpet in our master bedroom and adjacent sitting room. All aspects of the project from estimate to completion wen...
5.0
9 months ago Alan's flooring did an awesome job on my project. They put in hard wood's in my kitchen and dining room as well as put in brand new tile in the upstairs master ...
5.0
10 months ago I shopped around and am confident that I got superior quality carpet and service for the best price in the area. Installers were friendly, efficient, and trustworthy. Highly recommend!
4 months ago Thank you for taking the time to leave us a review Athena! We really appreciate the recommendation. It was a pleasure working with you!
5.0
10 months ago Alan's Flooring Team is extremely professional, and they did an outstanding job on taking care of our flooring needs. I have no hesitation in re-furring them. You Won't Be Disappointed!
4 months ago Thank you for taking the time to leave us a review Ron! It was pleasure working with you and your wife, you guys are great people!
1.0
last year Scheduled the appointment and never showed up
last year We explained to you that we couldn’t make the appointment, because something came up. We are a small family owned business, and on Saturdays only one person measures and the other is in the office. The previous appointment went over and we were running behind, but you simply stated “No I don’t care, I don’t want to do business with you” and hung up. We were willing to reschedule at your convenience even after hours.
5.0
last year This customer did not leave a comment.
5.0
last year Exceptional professionalism, quality and customer service. I've recently worked with two other flooring companies on projects, and Alan's will be my flooring company moving forward. Very impressive and exceeded my expectations.
4 months ago Thank you for taking the time to leave us a review Shirley! It was pleasure working with you, and we look forward to continue doing business with you!
5.0
last year Excellent flooring company! Exceeded my expectations in customer service. Very professional, knowledgable about hardwoods, showed up every day on time when th...
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
4 months ago Thank you for taking the time to leave us a review! Thank you allowing us to showcase your floor in our gallery, it's such a great looking color!
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
last year I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of st...
5.0
last year Jay and his family are amazing. He focused on educating us on the flooring and then helped us make an informed decision all while not being pushy at all. They h...
5.0
last year Jay at Alan's Flooring is great. He educated us on different carpet fibers and helped us find the perfect carpet for us. It is a family business with a true brick and mortar showroom. They have access to all the carpet manufacturers. The installation was great, service was great. I cannot say enough positive things about this company.
4 months ago Thank you taking the time to leave us a review Lance! We really appreciate it!
5.0
last year Alan's Flooring installed new carpet and linoleum in a house, they have a broad selection of products, staff is very courteous be helpful from product selection...
5.0
last year Alan's Flooring was great to deal with! They know their stuff! I stopped in 2 different times and each time they were available to go over all the details about the materials we were looking at. Install was fantastic - it looks great and we will definitely be back again! Thanks again!
4.0
last year I'm somewhat a happy customer because despite having issues they were relatively quick to fix them. But still, for all high reviews this company got I'm a bit disappointed because they made some mistakes. For example, when they refinished the stairs they left a mess of stains on the white paint. I thought they would at least use some tape to protect the paint. Also, they said they would be done on June 19th but they were not officially done until June 27th. Plus they overlooked the laundry room and didn't even put new flooring there and I had to ask them about it in order to resolve it. Overall, they did a good job but I'm a little disappointed in how I had to stay on top of them to make sure they fix problems.
4 months ago Thank you for taking the time to leave us a review Joey! We apologize about not being able to give you the service you expected, and I'm glad we were able to fix the issue that arose.
5.0
last year Alan's Flooring did a great job for us. We are in the process of selling our home and they were able to accommodate a really quick turn around so we could get ...
5.0
last year Alan's Flooring was great to work with! I had 4 rooms carpeted and two stairwells. They moved all furniture, existing carpet and padding and hauled away. I love...
5.0
last year Wish I could give 6 stars. Affordable and immaculate installation of hardwood, ceramic tile, and carpet. They did the whole house in 3 days just like they promised. Love supporting a locally owned/operated business! Great job!
last year Thank you for your feedback! We appreciate you giving us the opportunity to renovate your house and being a great customer!
5.0
last year Those guys will go extra step to make you a happy customer. They did it to me.
4 months ago Thank you for taking the time to leave us a review! We really appreciate it!
1.0
last year Rude and unprofessional. Did not show up for scheduled quote appointment. Nor did they call or leave a message to say they needed to reschedule. I usually don't write bad reviews because I think everyone makes mistakes at one time or another but they totally fell short on an obligation and apparently do not feel they should have an open line of communication with a potential client. Waste of time.
last year I reached out to you as soon as I got a notification of this review to apologize about missing the appointment and failing to follow up with you, but I haven't received a response. As I mentioned in my previous attempts to communicate with you, we're a small family owned operation and are short a person (the person that handles appointments and admin activities). Although we're currently two people in the office, we have never had this problem before and are very embarrassed that this happened. We are truly sorry if we came off as rude to you, but this was an honest mistake(that we will make sure never happens again) and hope that you can understand.
5.0
last year Jesus and Family did an amazing job! The attention to detail is above board and really what sets them a part. They had to take out the tile in our kitchen whi...
5.0
last year After getting the run around from other companies I am so happy I decided to go with Alan's Flooring. They were super helpful and knowledgeable and I never felt pressured to make a decision or spend more than I was comfortable spending. They made the process effortless and their customer service was fantastic. I would highly recommend and will definitely be using them for any future needs!
5.0
last year After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
5.0
last year I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
last year Thank you for all your support! We appreciate you taking your time to share your experience with our company!
5.0
last year This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
last year Thank you for taking the time to leave us a review and your support!
5.0
last year I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
last year Thank you for taking the time to leave us a review Bryce!
5.0
last year Alan's flooring did a fantastic job on our new floors! They were fast and thorough and were so helpful with all our questions about which floors would work best...
5.0
last year My pine floors where sanded and strained. They look amazing!! This is the 2 nd job they have done for us!!! When I build my new house they will do all the flo...
5.0
last year One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed co...
5.0
last year Alan's Flooring was incredible from start to finish. We renovated two homes. One we were moving into and the other we were getting ready to sell. Jesus helped u...
5.0
last year One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed company, super friendly and very knowledgeable. I will definitely use them again for future projects.
last year Thanks for the review Michelle!
5.0
last year This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
last year Thank you for taking the leave us a review Peter!
5.0
last year Professional, trustworthy, Quick turn around, great flooring selection, AND I love that this is a local FAMILY OPERATION. Good job!! I was pleasantly surprised how quickly I got my carpet selected, ordered, & installed. Christian helped me narrow my choices and was very pleasant. Jesus is very professional. Installers were courteous and VERY good. We had a small job--just a stairway-- but am THRILLED with end result!!
last year Thank you Betsi for taking the time to leave us a review!
5.0
last year can't thank them enough, such an amazing company with great honest people. i would recommend them to anyone!
last year Thank you for your review!
5.0
last year Best experience I've ever had.
last year Thank you for taking the time to leave us a review!
5.0
last year This was our first time shopping at Alan's Flooring in Cumming. What a nice surprise! The young man who waited on us was very courteous and knowledgeable and helped us find what needed promptly. Great service and great prices! No question where we will go in the future for our flooring needs.
last year Thank you for sharing your experience!
5.0
last year Fantastic customer service and what a polite and helpful team. The manager was very professional and customer service oriented and even helped me with a favor donating some scrap vinyl for a non for profit need I had! I will come back here for all my flooring needs.
last year Thank you for your review Sabine!
5.0
2 years ago Alan's flooring is a company you can rely on and trust! They followed up, they were great about finding us what we wanted and what we really liked in our price range, they made appointments and kept their appointments, they were nice too. When the flooring was installed it was better than we expected and we had high hopes. The installation team were Trojans. They worked from 9:30 ish till 8pm. These guys were amazing craftsmen, careful, plus moved all our furniture without damaging anything which was also another win in my book. This company truly believes in customer service. We had a difficult time remodeling our kitchen so our trust level was very low. Alan's flooring came through with shining colors in our minds. This is a family business (father, sons, brothers)and they all care about a job well done. They replaced 1800 Sq ft of carpet with hardwood hickory on a slab. They paid attention to detail at every corner and entry, the glue they used was as non toxic as they could fine so the house did not have any strong odor. It was great. I seriously can't say enough about this family business. We will always try to buy all our future flooring from Alan's flooring. I tried to included one picture to give you an idea of the hickory floor in the dining room, hopefully you can see it in their pictures.
last year Thank you taking the time of leaving a testimonial and posting a picture of the job!
5.0
3 years ago This customer did not leave a comment.
last year Thank you for your review!
5.0
3 years ago Family owned business that is doing flooring right .The staff and crew work together and treat your home with respect . They installed Shaw carpet with memory foam pad . Also we picked a PVC flooring with a bulit in cork underlayment . It looks like real wood with a lifetime residential warranty. It is scratch resistant and waterproof. We used it in the master bath, laundry,guest bath and had them come back and do the kitchen. I could go on and on...
4.0
3 years ago This customer did not leave a comment.
last year Thank you for your review!
1.0
4 years ago I would not use this company again. Three weeks after wood flooring was installed it started coming unattached from the concrete floor that it was glued to. Now there are several large spots in the floor that are not glued down and it cracks and sounds hollow when walked across. I have contacted them at least five times via email and phone but they never have gotten back to me. Very unprofessional...
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago Timely, professional and beautiful job done. We recently relocated to the area and searched on our own, as well as received local recommendations for replacing ...
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.