ALAN'S FLOORING

4.7
|
48 Reviews
Full service flooring store with samples for special order and also stock carpet and remnants.
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Alan's Flooring 602 Veterans Memorial Blvd, Cumming, GA 30040-2712 770-889-7558 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
48 Reviews

Reviews


1.0
last month Scheduled the appointment and never showed up
last month We explained to you that we couldnt make the appointment, because something came up. We are a small family owned business, and on Saturdays only one person measures and the other is in the office. The previous appointment went over and we were running behind, but you simply stated No I dont care, I dont want to do business with you and hung up. We were willing to reschedule at your convenience even after hours.
5.0
last month This customer did not leave a comment.
5.0
4 months ago Exceptional professionalism, quality and customer service. I've recently worked with two other flooring companies on projects, and Alan's will be my flooring company moving forward. Very impressive and exceeded my expectations.
5.0
4 months ago Excellent flooring company! Exceeded my expectations in customer service. Very professional, knowledgable about hardwoods, showed up every day on time when th...
5.0
4 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. �They did a FANTASTIC job! �I loved it so much I had them come back and do partially upstairs. �What a beautiful upgrade it made to my home! �And the best part was I received great quality with a very fair and reasonable price. �Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
4 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of staircases. They did a FANTASTIC job! I loved it so much I had them come back and do partially upstairs. What a beautiful upgrade it made to my home! And the best part was I received great quality with a very fair and reasonable price. Alan's Flooring is a family team with core value customer service and bar none quality.
5.0
4 months ago I hired Alan's Flooring to replace two rooms of carpet in my downstairs home with red oak wood flooring along with refinishing the entire floor and 2 sets of st...
5.0
4 months ago Jay and his family are amazing. He focused on educating us on the flooring and then helped us make an informed decision all while not being pushy at all. They h...
5.0
4 months ago Jay at Alan's Flooring is great. He educated us on different carpet fibers and helped us find the perfect carpet for us. It is a family business with a true brick and mortar showroom. They have access to all the carpet manufacturers. The installation was great, service was great. I cannot say enough positive things about this company.
5.0
4 months ago We have had a great experience with Jay at Alan's Flooring. He took time to educate us on the different types of carpets and the one that he recommended for our family. It is a true family company with a real brick and mortar showroom. They have access to all the brands and offer a very competitive price. I definitely recommend them and will use them for every Flooring need from now on.
5.0
4 months ago Alan's Flooring installed new carpet and linoleum in a house, they have a broad selection of products, staff is very courteous be helpful from product selection...
5.0
4 months ago Alan's Flooring was great to deal with! They know their stuff! I stopped in 2 different times and each time they were available to go over all the details about the materials we were looking at. Install was fantastic - it looks great and we will definitely be back again! Thanks again!
4.0
5 months ago I'm somewhat a happy customer because despite having issues they were relatively quick to fix them. But still, for all high reviews this company got I'm a bit disappointed because they made some mistakes. �For example, when they refinished the stairs they left a mess of stains on the white paint. �I thought they would at least use some tape to protect the paint. �Also, they said they would be done on June 19th but they were not officially done until June 27th. �Plus they overlooked the laundry room and didn't even put new flooring there and I had to ask them about it in order to resolve it. Overall, they did a good job but I'm a little disappointed in how I had to stay on top of them to make sure they fix problems.
5.0
5 months ago Alan's Flooring did a great job for us. We are in the process of selling our home and they were able to accommodate a really quick turn around so we could get ...
5.0
5 months ago Alan's Flooring was great to work with! I had 4 rooms carpeted and two stairwells. They moved all furniture, existing carpet and padding and hauled away. I love...
5.0
6 months ago Wish I could give 6 stars. Affordable and immaculate installation of hardwood, ceramic tile, and carpet. They did the whole house in 3 days just like they promised. Love supporting a locally owned/operated business! Great job!
6 months ago Thank you for your feedback! We appreciate you giving us the opportunity to renovate your house and being a great customer!
1.0
6 months ago Rude and unprofessional. Did not show up for scheduled quote appointment. Nor did they call or leave a message to say they needed to reschedule. I usually don't write bad reviews because I think everyone makes mistakes at one time or another but they totally fell short on an obligation and apparently do not feel they should have an open line of communication with a potential client. Waste of time.
6 months ago I reached out to you as soon as I got a notification of this review to apologize about missing the appointment and failing to follow up with you, but I haven't received a response. As I mentioned in my previous attempts to communicate with you, we're a small family owned operation and are short a person (the person that handles appointments and admin activities). Although we're currently two people in the office, we have never had this problem before and are very embarrassed that this happened. We are truly sorry if we came off as rude to you, but this was an honest mistake(that we will make sure never happens again) and hope that you can understand.
5.0
6 months ago Those guys will go extra step to make you a happy customer. They did it to me.
5.0
6 months ago Jesus and Family did an amazing job! The attention to detail is above board and really what sets them a part. They had to take out the tile in our kitchen whi...
5.0
6 months ago After getting the run around from other companies I am so happy I decided to go with Alan's Flooring. They were super helpful and knowledgeable and I never felt pressured to make a decision or spend more than I was comfortable spending. They made the process effortless and their customer service was fantastic. I would highly recommend and will definitely be using them for any future needs!
5.0
7 months ago After multiple estimates from multiple companies, Alan's Flooring was by far the best price, the most accommodating and customer oriented, hands down. They have been amazing from the first time I stepped in their doors all the way through two house renovations. Jesus has been so patient with me trying to make decisions and bringing me samples, working with us to get us the best price and Pablo was on hand to make sure all installations were done to perfection. Both houses renovated, the one we moved into and the one we are selling, are absolutely beautiful and I am very confident our house will sell. I have already told several neighbors and friends about this amazing company!
5.0
7 months ago I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
7 months ago Thank you for all your support! We appreciate you taking your time to share your experience with our company!
5.0
7 months ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
7 months ago Business Owner Thank your taking the time to leave us a review, and we look forward to continue doing business with you as well!
5.0
7 months ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
7 months ago Thank you for taking the time to leave us a review and your support!
5.0
7 months ago I use Alan's Flooring for carpet in my personal and investment properties. Always great service and quick turn around. Always a nice clean install. Would recommend to anyone in Georgia looking for flooring.
7 months ago Thank you for taking the time to leave us a review Bryce!
5.0
7 months ago Alan's flooring did a fantastic job on our new floors! They were fast and thorough and were so helpful with all our questions about which floors would work best...
5.0
7 months ago I love my new flooring!! I will use Alan's flooring as long as they are in business!!! Fast and Professional!!!
5.0
7 months ago One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed co...
5.0
7 months ago Alan's Flooring was incredible from start to finish. We renovated two homes. One we were moving into and the other we were getting ready to sell. Jesus helped u...
5.0
7 months ago One of the best flooring companies in Forsyth County!! I have used them for both my investment property and personal home. I love that they are a family owed company, super friendly and very knowledgeable. I will definitely use them again for future projects.
7 months ago Thanks for the review Michelle!
5.0
7 months ago This is the third time that i have used Alan's flooring and they have done a fantastic job as usual. The are very quick to respond to emails and phone calls, were there to answer all of my questions and made arrangements to meet my short time frame for installing the carpet. I couldn't be happier and look forward to doing business with them again!!
7 months ago Thank you for taking the leave us a review Peter!
5.0
8 months ago Professional, trustworthy, Quick turn around, great flooring selection, AND I love that this is a local FAMILY OPERATION. Good job!! I was pleasantly surprised how quickly I got my carpet selected, ordered, & installed. Christian helped me narrow my choices and was very pleasant. Jesus is very professional. Installers were courteous and VERY good. We had a small job--just a stairway-- but am THRILLED with end result!!
7 months ago Thank you Betsi for taking the time to leave us a review!
5.0
8 months ago can't thank them enough, such an amazing company with great honest people. i would recommend them to anyone!
7 months ago Thank you for your review!
5.0
8 months ago Best experience I've ever had.
7 months ago Thank you for taking the time to leave us a review!
5.0
9 months ago This was our first time shopping at Alan's Flooring in Cumming. What a nice surprise! The young man who waited on us was very courteous and knowledgeable and helped us find what needed promptly. Great service and great prices! No question where we will go in the future for our flooring needs.
7 months ago Thank you for sharing your experience!
5.0
9 months ago Fantastic customer service and what a polite and helpful team. The manager was very professional and customer service oriented and even helped me with a favor donating some scrap vinyl for a non for profit need I had! I will come back here for all my flooring needs.
7 months ago Thank you for your review Sabine!
5.0
last year Alan's flooring is a company you can rely on and trust! They followed up, they were great about finding us what we wanted and what we really liked in our price range, they made appointments and kept their appointments, they were nice too. When the flooring was installed it was better than we expected and we had high hopes. The installation team were Trojans. They worked from 9:30 ish till 8pm. These guys were amazing craftsmen, careful, plus moved all our furniture without damaging anything which was also another win in my book. This company truly believes in customer service. We had a difficult time remodeling our kitchen so our trust level was very low. Alan's flooring came through with shining colors in our minds. This is a family business (father, sons, brothers)and they all care about a job well done. They replaced 1800 Sq ft of carpet with hardwood hickory on a slab. They paid attention to detail at every corner and entry, the glue they used was as non toxic as they could fine so the house did not have any strong odor. It was great. I seriously can't say enough about this family business. We will always try to buy all our future flooring from Alan's flooring. I tried to included one picture to give you an idea of the hickory floor in the dining room, hopefully you can see it in their pictures.
7 months ago Thank you taking the time of leaving a testimonial and posting a picture of the job!
5.0
last year This customer did not leave a comment.
7 months ago Thank you for your review!
5.0
last year Family owned business that is doing flooring right .The staff and crew work together and treat your home with respect . They installed Shaw carpet with memory foam pad . Also we picked a PVC flooring with a bulit in cork underlayment . It looks like real wood with a lifetime residential warranty. It is scratch resistant and waterproof. We used it in the master bath, laundry,guest bath and had them come back and do the kitchen. I could go on and on...
4.0
last year This customer did not leave a comment.
7 months ago Thank you for your review!
1.0
3 years ago I would not use this company again. Three weeks after wood flooring was installed it started coming unattached from the concrete floor that it was glued to. Now there are several large spots in the floor that are not glued down and it cracks and sounds hollow when walked across. I have contacted them at least five times via email and phone but they never have gotten back to me. Very unprofessional...
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Timely, professional and beautiful job done. We recently relocated to the area and searched on our own, as well as received local recommendations for replacing ...
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.