MOZAK'S FURNITURE & CARPET
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Mozak's Furniture & Flooring
2414 Gordon Dr, Sioux City, IA 51106-5723
712-252-2991
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
Vickie R.
5 months ago
Went there for produce market they were high price
5.0
Beth R.
6 months ago
We are very pleased and happy with the work done by Mozak’s in laying our vinyl flooring. We had a problem with snap together floating floor that was laid two years ago. Mozak’s contacted the manufacturer and worked diligently to get the company to replace our defective product. Mozak’s took out our defective flooring, put down new subfloor and glued down new vinyl plank flooring for us at no cost to us! We would 100% recommend Mozak’s and their flooring team to do an amazing job. We are so please with our new results and have had no issues with the new flooring. They are a great company to work with!
5.0
Cody M.
7 months ago
1.0
Jan Y.
7 months ago
2.0
Tom V.
9 months ago
Anonymous
9 months ago
Tom, we have reached out directly to discuss your review, but have been unable to connect. Feedback is important to us. Please contact me to discuss the nature of your review. Jim Hettinger 252-2991
5.0
Abby O.
9 months ago
Mozaks has been amazing for my husband and I. We originally went to Mozaks for new carpet, which we bought and had installed by them. A couple months later we bought a dining table set and a bed frame. From the very first visit we had the experience has been amazing! We worked with Laura the entire time and she was fantastic! Communication was excellent. Laura was great about giving updates along the way. I would definitely recommend Mozaks and I will shop there again in the future!
5.0
Abigail M.
10 months ago
5.0
Tobey G.
11 months ago
5.0
Nichole H.
last year
Thanks yall! You literally came through when every other place was a 2 week to 1 month or more wait! We are impatient people we wants our stuff now haha so tomorrow is absolutely perfect! We will be back hopefully for some flooring and maybe that counter top you have on display! Thanks again for the Ashley Paulestein denim set!
5.0
Joe R.
last year
Super helpful and great selection.
5.0
Billy R.
last year
5.0
Haley S.
last year
I was in search of flooring for my house. Monica guided me to the flooring they had in stock. I brought home a sample and decided to go with it. I used my own contractor and the procedure was so simple! Although they had so many choices, I’m glad I went with the one she suggested! I’m very happy. I will definitely return and this time to shop for their decor!
1.0
Tyler P.
last year
Worst communication and business to deal with. We ordered flooring in store with Monica and she said it was in stock. Come time to install we had to wait until it could be ordered in and were never notified that it had magically gone out of stock until we went to schedule our install. I had multiple complaints with installment and would never get a phone call, or email back. Instead of dealing with issues felt like it was just pushed under the rug. It took nearly 3 months to get them to finally get flooring completed because they didn't want to waste a trip. I got told by Monica as well that our existing duraceramic flooring had to be torn out before installment of new flooring when in reality it didn't so I wasted a weekend doing that and then had to pay for them to make the floors match up. I do not recommend using this company even in store with managers discussing the issues they scoffed and ignored our complaints and problems.
Anonymous
last year
We are genuinely sorry about the delays you experienced. Unfortunately, we have no control over the manufacturer’s inventory levels on special order materials. Quoted materials are not held or ordered until the customer commits to the …We are genuinely sorry about the delays you experienced. Unfortunately, we have no control over the manufacturer’s inventory levels on special order materials. Quoted materials are not held or ordered until the customer commits to the order by providing a 50% down payment. If days or weeks pass in between, inventory levels will most likely diminish. Regarding the removal of your Duraceramic flooring, we rarely recommend layering new flooring over old. There are several factors that could lead to installation failure and void the warranty of your new floor if it is not removed. More
1.0
K P.
last year
Had them install carpet and vinyl flooring. They were 20 to 25 percent long on square footage. We were told this is how installers are paid. Cost us about $6,000 more than it should have. Would not recommend them for flooring. They will over charge you.
Anonymous
last year
We are very sorry that you are unhappy about the price of your flooring project. It is customary to order between 7-15% of additional flooring for the calculated area of the rooms due to installation waste. It is also standard procedure …We are very sorry that you are unhappy about the price of your flooring project. It is customary to order between 7-15% of additional flooring for the calculated area of the rooms due to installation waste. It is also standard procedure to provide all customers with a quote to review prior to order acceptance stating quantities and line item pricing. Questions regarding price should be addressed at that time. When looking into this situation, your invoice does reflect that you were given credits/adjustments for uninstalled materials (6%). More
5.0
mike k.
last year
Mozaks is the best in town. Staff is very professional, and install was a breeze. Very quick and easy process.
5.0
Vicki B.
last year
When I went to pick my carpet out I had a lot of help and information on the type of carpet I want. They made appointment for them to come lay it. They were earlier. Very friendly and polite. I was very please with the carpet and how it was laid. They clean up the mess when they were done. I have had carpet from mozak before and was very pleased that’s why I went back to them.
5.0
Cara B.
last year
We had new flooring installed in our house. They were able to come a day sooner, they worked quickly and did a good job. Cleaned up when they were done. Overall we are very pleased and have no complaints.
1.0
Joyce H.
last year
Most unfriending staff Ive ever encountered. Was interested in counter sized bar stools, but they didn't have any in stock that I wanted, but sadly tried to show me how bar sized stools would work. When asked about how long ordering counter sized stools would take, was told they had no idea and would call me when they knew...never heard back from them. Would not recommend for any kind of service!
Anonymous
last year
Mozak's would like to sincerely apologize to you for your recent experience. I am terribly sorry if our sales staff came off as being abrasive by not providing you with delivery estimates on the products you were seeking. I understand how …Mozak's would like to sincerely apologize to you for your recent experience. I am terribly sorry if our sales staff came off as being abrasive by not providing you with delivery estimates on the products you were seeking. I understand how that could be interpreted negatively and I promise that wasn't our objective. Customer service is our #1 priority! I am also sorry that no one called you back. I have searched for your phone number to reach out to you directly but I cannot find your contact information in our system. In today's market, offering accurate logistic information is nearly impossible with the supply chain disruptions the world is experiencing right now. Rather than potentially misleading our customers, we have instructed our sales staff to not make guesses on product availability and arrival.If you are still in the market for new counter stools, we would be happy to help you find what you are looking for. You can visit our website to look for special order counter stools and call the office manager for pricing and a rough ETA. 712.252.2991More
5.0
Copper C.
last year
Very friendly salesperson! (Dee)...she was informative and not pushy. The delivery team (Matt and Albert) were friendly, professional and did great! Highly recommend!
5.0
Cindy W.
2 years ago
5.0
Timothy H.
2 years ago
They were very helpful in choosing our flooring and flexible with our installation options. They helped us get flexible financing and then did an awesome installation a week ahead of schedule. We love our new flooring.
2.0
Andrew U.
2 years ago
1.0
Jim J.
2 years ago
Anonymous
2 years ago
We are very sorry to hear that you were not contacted during the week to schedule a measure. We have since searched for your information to reach out to you directly, but we cannot find any information or paperwork for a "Jim J". If you are still interested, please call the store to schedule a measure.
5.0
Colleen J.
3 years ago
Staff is very helpful and knowledgeable.
5.0
Mary Q.
3 years ago
Great customer service!
5.0
Jacqui B.
3 years ago
5.0
doug j.
3 years ago
My wife and I just had another amazing experience with Mozak's. We completely remodeled our kitchen and let me tell you they were awesome from start to finish and the best value in the tri state area, we have been loyal customers for over 20 years and will continue to recommend Mozak's to all of our friends and relatives.
1.0
Aaron T.
3 years ago
I have never been so disappointed in a job done. The installation was not done correctly. Damage was done to brand new cabinets and caulk used when it should not have been. They tried to make it right by reinstalling the floor but messed it up again with ordering incorrect flooring. Ib the end we moved on to a different store because they are unable to complete the job effectively. I still stand with damaged cabinets and being now 4 weeks late on install of my new kitchen. This place will not take care of your issues if they arise.
5.0
Darlene M.
3 years ago
1.0
Jan Y.
3 years ago
I bought a recliner a year and a half ago from Mozacksl and also purchased the warranty agreement. The motor went out I put a claim in March 17th and it is now 2 months and I don't get anywhere with the warranty company or with Mozaks. I was told by the salesperson at Mozaks I needed to work through the warranty company. The warranty company was impossible to get a hold of and when I did file a claim I never heard anything back nor could get a hold of them. I have gotten nothing but the runaround and a recliner that we can't recline in. Mozaks doesn't seem too concerned about helping me deal with the warranty company that they sold me the warranty to. If they sold the warranty they should go to bat for me to try to get the warranty company to cover this like they should. I have done a lot of business with Mozaks and never will enter that store again.
2.0
Julie V.
3 years ago
The tile that was installed is nice - the installation, not so nice. The pattern has straight lines & they were askew; my toilet uses 4 bolts & they only replaced 2 when reinstalling the toilet; they washed caulk down my kitchen drain & left a glob in the sink; the knife they used to cut the tile must have slipped because there is a long slice near the edge of the tile; they glued the baseboard across the bottom of my broom closet so that I couldn’t open the closet door; they didn’t finish caulking; they left a mess in my bathroom sink & got stains on my carpet; the salesman came out to look at it & said it would be fixed. That took two weeks & a phone call to them to find out when they were coming. The guy came to fix it; he relied the baseboards, cut away the top portion by the broom closet so I could open it, put back the other 2 bolts on the toilet & tried to clean the carpet stains. Not using Mozaks ever again!
5.0
D. J.
3 years ago
No Job to big or small Mozak's covers 'em all!
5.0
Ben S.
3 years ago
5.0
Kelsea P.
3 years ago
5.0
Dan S.
3 years ago
Check on carpet good service no complaints
5.0
Tyler B.
3 years ago
5.0
Janine W.
3 years ago
5.0
Terri C.
3 years ago
5.0
Samantha G.
3 years ago
1.0
Brittany J.
3 years ago
5.0
Sandy J.
4 years ago
We recently replaced our living room floor with hard wood flooring from Mozak's. The product is phenomenal and the installation was top notch! Giving you 5 + stars for sales, service and installation. It was a beautiful job guys! Absolutely love it!!!! And your installers did an amazing job.
5.0
Juan P.
4 years ago
Found a bed at awesome price.great costumer service. Wear a mask.
4.0
Andy K.
4 years ago
Nice stuff
5.0
Bill D.
4 years ago
Mozaks is a place to go if you want to be treated like family. Everyone is friendly and easy to approach. Prices are reasonable, sale items and one of a kinds absolutely wonderful. And last there are cool eclectic pieces so you don't end up with your neighbors living room
5.0
Shannon W.
4 years ago
Good prices, exceptional service!
5.0
Ruskin G.
4 years ago
5.0
Mark S.
4 years ago
This is long overdue on my part and honestly, it's quite a rarity that I write up a positive review at all. In this case i feel the owner went the extra mile and stood behind his product. Gave stellar customer service beyond the warranty. I'd definitely recommend this store for your home interior needs
1.0
Vicki S.
4 years ago
Terrible customer service. Bought a couch/recliner a year ago. Bought the protection package. One motor stopped working so I called the store. Man took down all my information from my receipt and said someone would be in touch. Waited. Called again, they'd get back to me. Waited. Went to store and they were not at all concerned about my calling with no results. Told me I would have to call the company which they could have done weeks ago. Not having any luck dealing with them either. Sure wish I had bought somewhere else!
1.0
Vicki S.
4 years ago
Terrible customer service to me. Would not respond to my called about my couch/recliner. Now too late to have it fixed for company for Christmas. Never will go again.
5.0
Vicki S.
4 years ago
3.0
Steve B.
4 years ago
Mid quality stuff! Save $$
5.0
Jennifer B.
5 years ago
We are trying to get my father home who is on Hospice. Every other floor place in Sioux City told us it would 4 to 8 weeks before they could even come and measure the room. We called Mozak's expecting the same answer, but Thanks to Tim we were told that they can be there next week and we found the perfect lift chair for my dad too. Tim and Mozak's have gone the extra mile for us. Thanks to them we should be able to bring him home by the end of next week.
1.0
Kylea
5 years ago
Installed the wrong carpet and then when I asked for a discount on the carpet I ACTUALLY ordered, they told me that it would be cheaper to go rip it out than to give me a discount! I would never recommend them to anyone!!!
5.0
Robin D.
5 years ago
People where very very nice very helpful
1.0
Dawn L.
5 years ago
Horrible service and product. Do not buy a kitchen from them! 😢
2.0
Lorna M.
5 years ago
Salesman seemed to want to get back to his lunch more than helping us pick out carpet. Either he didn't know his business or didn't care about his customer. We ended up elsewhere and got much better service.
5.0
Chuck N.
5 years ago
Great place
5.0
Dennis M.
5 years ago
Friendly customer care and fair prices.
3.0
Amanda S.
5 years ago
3.0
Michael J.
5 years ago
Good quality but pricey
5.0
Mark S.
5 years ago
Exceptional Sales and Service! Just recently purchased new carpet and the whole process from picking carpet to installation was a very professional experience! Looks great! Very pleased! Thanks Mozak’s... I’ll definitely be back!
5.0
Joe K.
5 years ago
5.0
Kyle K.
5 years ago
1.0
Steven M.
5 years ago
3.0
Alejandro D.
5 years ago
5.0
Melissa C.
5 years ago
5.0
Rikki B.
5 years ago
Bought my new sectional from Mozak’s and could not be happier!!! It was exactly what I ordered and came in quickly! Thanks so much!
5.0
Nancy F.
5 years ago
Awesome job laying floors and even came early!
1.0
Danielle C.
5 years ago
not once but both times we have ordered, were told would be 1 week for order to come in and here we are 4 weeks later and just came in!! Was not called when it came in, we had to go in multiple times to see what was going on and NO comp/discount given when asked for one for inconvenience. We went with Mozaks thinking it would be in on time when we needed it and WAS NOT. Horrible customer service, false expectations both times just for the sale, don't take responsibility and don't justify their mistakes and make it right. We will never make a purchase with you again nor recommend you to anyone!
5.0
Riggins H.
5 years ago
Super friendly staff. Very big selection and really good prices as well. Highly recommend
5.0
Troy H.
5 years ago
I would like to give a big thank you to Dee Jensen and all the fine folks at Mozak's. Super nice and easy to deal with. Right down to the delivery crew, very professional, polite and carful. Have a great day!👍
1.0
Eva O.
5 years ago
Poor customer service is an understatement! Horrible customer service. Me and my husband walked in, no one bothered to greet us. We made our way towards the back of the store and found all the salesman's having a good time gossiping. Not even then did they bother to greet us or ask if we needed help! As we walked out the floor guy acknowledged us and offered to get someone. By this time I was upset we left instead. Moral of this story I had a pocket full of cash ready to buy some furniture. I went down the road to Unclaimed Freight Furniture were I was greeted and treated like a customer. Spent my money there instead.
4.0
Seth M.
5 years ago
5.0
Jessica D.
5 years ago
fantastic service!! And has an awesome selection for a fair price. Will definitely come back
1.0
Trevor J.
5 years ago
4.0
rod m.
5 years ago
Very helpful lady there that spent a lot of time with us picking out new flooring for the kitchen.
1.0
Andrea M.
5 years ago
5.0
Marianne T.
5 years ago
5.0
Troy W.
5 years ago
5.0
Brock H.
5 years ago
1.0
J S.
6 years ago
Not great customer service. First off, we went to the store to pick up our couch. It wasn’t there. We had to drive to there warehouse. WE had to load it. Second we were supposed to get an ottoman. We had to call multiple times and each time they got more annoyed. Incredibly rude about something we had purchased and were not getting. Trust me when I say avoid this place. There are plenty of other furniture stores who offer great deals with a great team to work with.
4.0
Michelle N.
6 years ago
Very nice place
5.0
Christy G.
6 years ago
1.0
Alex L.
6 years ago
Terrible service. We asked for an estimate and the lady told us we would hear from her in 3 days. This never happened and today makes more than 6 weeks.
5.0
Lisa R.
6 years ago
I had 2 phenomenal delivery guys deliver my mattress. They were awesome. I wish I would have gotten their names.
5.0
Wayne K.
6 years ago
Family owned and wide selection
1.0
Sue H.
6 years ago
Bought an Ashley double recliner and were told by salesman that if the release broke they keep them in stock . Maybe 6 months and the release broke. My husband called and was told they needed model and serial number which I think they should be able to look up . We decided to just order off Amazon as they didn't care about that . Long story short in less than 2 years both sides have broke and first side broke twice . We don't abuse it and our kids are grown .
5.0
Jeri H.
6 years ago
Went there looking for a couch after searching other stores in the area and the couch we liked was a few hundred dollars cheaper here! They had great service and help. I will be returning!
5.0
Peggy B.
6 years ago
1.0
Samantha M.
6 years ago
1.0
Dominick M.
6 years ago
I won't go into detail about my 1 star rating, but do yourself a favor and shop elsewhere.
5.0
Pedro T.
6 years ago
5.0
Tanner M.
6 years ago
Very helpful, talk to the little guy with blonde hair, I think his name was Breck, easy to work with.
5.0
Tim I.
6 years ago
Wonderful people to do business with. Rhett work hard to make you happy
5.0
Julie R.
7 years ago
I have used Mozak's for flooring and furniture and tile. They are informed on their products and the installers are artists
5.0
John H.
7 years ago
1.0
Maricela C.
7 years ago
5.0
MaryLee S.
7 years ago
Loved our experience with Mozaks and Brant!!! I loved most that we never felt pressured or "stalked" while shopping for furniture !!! Everyone was always so friendly when we were there! The furniture is PERFECT for what we were wanting! Also, the deliver guys were very nice and did a great job moving it for us! We will defs be using Mozaks again �
5.0
Diana G.
7 years ago
We love our new dining room set and flooring from Mozak’s!Mozak’s sales people were cordial and couldn’t have been more helpful. They worked with us in ordering the beautiful vinyl plank flooring which we used in our living room/dining area.Their knowledgeable sales staff was a pleasure to work with and we were able to special order just the table and chair set that we wanted, right down to the specific color combination (we chose Merlot/Buttermilk).(Doug & Diana Grundy)
3.0
Kassie D.
7 years ago
Got good stuff her and it's nice and fun buy kinda pricy
5.0
Paul C.
7 years ago
I work here
5.0
Emily J.
7 years ago
3.0
LeeAnn G.
7 years ago
The floor looks great but our woodwork was ruined. They poked a hole in the ceiling, which they fixed. They tried to move an antique dresser into the bathroom and instead of deciding it wouldn't fit and moving or to another area in the bedroom, they broke the top of it and ruined the wood work on the top of the door. Won't be buying anything from them in the future. It's a shame because we did buy furniture from them in the past. No one called to tell me the damage that was done to the dresser... like we wouldn't notice?
1.0
Bethany S.
7 years ago
I had put a dresser on layaway, we have just bought a house and were in process of moving things around. As a surprise my father bought us a dresser set. I went to get the money I put down back. I was given strict attitude and ended up leaving my money there. Very poor service. I would have gladly paid it off and took it had I had the room. Very unsatisfied and will not be returning in the future.
5.0
Angie H.
7 years ago
1.0
Molly T.
8 years ago
Watch out for the white Mozaks delivery van. Middle age driver, male. Ran a stop sign into traffic, sudden lane changes with no signal, and easily doing 25 above the speed limit. What an ass. Saturday 6-11, 5:39pm.
5.0
Julie H.
8 years ago
I couldn't be happier with my experience at Mozaks... A totally new kitchen....!!!! Cupboards, countertops flooring and backsplash. Top notch sales people and very talented installers. A++++
Mozak's F.
8 years ago
Thank you, Julie!
5.0
Angie P.
8 years ago
5.0
Rodney B.
8 years ago
Amazing store great people . I highly reccomend this place. I hear they have a new store in yankton now as well and you can buy drapery blinds countertops cabinets. Everything you could want for your home. The owner gave me a fantastic deal on all my flooring . Everyone should give him a chance to bid any job I can't.imagine he can be beat in price or product. Thanks mozaks my house is beautiful because of you.
4.0
Jerry E.
8 years ago
We bought a couch and love seat in May and had it delivered to our daughters third floor apartment. Nothing but good to say. The two guys that delivered worked their butts off and they cleaned up when they were done. Salesman was very courteous. We are from our of town and will be buying a bed this weekend and would not go anywhere else.
5.0
Kara S.
9 years ago
5.0
Troy H.
9 years ago
Service second to none - inside the store and out. We've seen the floor installers out at dinner and they've said "hi", the delivery guys have told us, "Thank you, I appreciate your business" and Jim has been awesome coming up with a new look in furniture and flooring to help transform our family rooms (and patient!)
5.0
Todd R.
10 years ago
5.0
Robbin S.
10 years ago
5.0
Doug J.
10 years ago
Awesome prices and even better service,you got to try this place!
5.0
Helen E.
11 years ago
5.0
Allison C.
11 years ago
I found a dining set I LOVED at another store. It was On clearance there, and the leaves didn't line up quite right. They said it was not something they could order new for me...so I called Mozaks and they looked it up, ordered it brand new and delivered to my house in 10 days for less than $100 more than the clearance price of the other store! I will go back next time we nwws furniture :)
Mandi M.
11 years ago
Pictures please!! I've been looking at new sets
5.0
Perla D.
11 years ago
4.0
Jason S.
11 years ago
5.0
Kelly S.
11 years ago
Friendly and knowledgeable staff! Timely delivery and awesome customer service!
5.0
Sheryl W.
11 years ago
5.0
Taylor P.
11 years ago
5.0
Keaton R.
11 years ago