CARPETLAND USA OF DAVENPORT
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
9 months ago
This is a great place to go to shop for carpet if they got a really good sale on otherwise you can be a little bit expensive. We caught them on a free installation deal and it was amazing. The salesperson was completely low pressure very good experience. when the installer came he was super fast super friendly and did really good work.
If I could give zero stars I would. We were sent to Carpetland by our realtor after we purchased a house in Davenport from out of town. We had a 2 week window that we wanted our installation of carpet and laminate hardwood floors put in and gave 40 days of advanced notice of when we needed it complete by. Our "salesman" Mike Hartman would take a week to respond to emails, was rude, and even went out of town the week prior to when we moved in. He had a family member in the hospital, which I totally sympathized with but did not leave us in the hands of anyone else, and did not come back to the house for final measurements and order the materials until the middle of the 2 week window. Then after the instal the flooring was not flush with the cabinets in the kitchen with gaps as big as half an inch. When asked if there was anything they could do, since it wasn't up to a quality standard, Mike responded with "you need quarter round for that but I'm 99% sure there wasn't one for your floor, but I'll email you and let you know." 6 days later when asked he said he found some and just ordered it, again being a terrible customer service representative of the company. The first time we went to the store and picked out the flooring was Aug 4. We asked to have the instal complete by Sept 11. Today on Oct 23 we are finally done dealing with these people because the quarter round was finally installed. Carpetland may be the cheapest option, but you get way you pay for. If you are forced to shop there, avoid Mike Hartman at all cost! Update: The manager got in contact with us and apologized for the lack of effort on the part of Mike. He credited our account with 3% of the total. Which wasn't even the amount of the financing charge that Mike didn't tell us about. We appreciated the phone call(s) but will not return to Carpetland in the future.
They did our carpet for our office remodel and were easy to work with, had great selection and gave us a lot of good ideas. Would recommend!
3 years ago
3 years ago
After having our kitchen floor installed as a wedding gift from our parents, my husband and I couldn't be any happier. So, after we had some flooding in our basement in 2013, we called Carpetland to replace our basement flooring. They were extremely fast workers and left out basement spotless after they were finished! I was very impressed with the quality of the work. If we have any flooring needs in the future, we will definitely be calling Carpetland again!
3 years ago