BANTER FLOORS & MORE

4.5
|
93 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Banter Floors & More 13019 Wicker Ave, Cedar Lake, IN 46303-9345 219-374-7360 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
93 Reviews

Reviews


5.0
last week Love Banter...great customer service and fantastic communication not to mention the floor looks unbelievable. Can’t wait to do business again!
last week We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 weeks ago This customer did not leave a comment.
5.0
3 months ago Ladies in the store were very professional and helpful. I was extremely happy with all the service I received including the subcontractor who installed the tile. I couldn’t be happier. Thank you.
5.0
3 months ago Prompt reliable service. Installers were very professional and answered any questions we had. Installation was done in day and looks great. We have had many customer compliments. Stop by Monical's Pizza Gilman to see first hand. Thanks Steve for a Great experience!!
3 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
3 months ago Have had them install Quick Step flooring twice over the years and both times we couldn’t be happier! We dealt with Steve who was professional and offered us competitive pricing. Overall a good experience and quality product.
5.0
3 months ago Very knowledgeable staff and top quality inventory. Highly recommend
5.0
3 months ago The installers were great, vacuumed the carpet and swept the hard surface floors before they left. They protected our new hardwood with covers before putting their tools on them. Ginny was awesome to work with in sales and co ordinating the installation. A great company to work with!
5.0
4 months ago My floors are awesome, and the overall experience was even better. Banter went above and beyond to put beautiful Quick Step flooring in my new home, and I couldn’t be more thankful. Excellent work to the sales team & installation crew. I will be back in the future.
5.0
4 months ago The entire process was smooth, on time, and well done!
4 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
4 months ago Ginny at Banter floors exceeded our expectations for creating the look we wanted for our kitchen. We were also very pleased with the quality of materials and installation. Thanks!
4 months ago Mary, thank you so much for allowing me to help in designing your backsplash! It was a pleasure working with you!
5.0
4 months ago AMAZING PEOPLE and product!!!!! Could not have put carpeting down without Banter. So thankful!!!!
5.0
5 months ago We had an excellent experience with Banter! Everything from our helpful salesperson, Ginny, to the nice delivery guy, Brandon, to the great installer was wonderful. They went over and above to fix some issues that happened during installation that were not their fault. I would highly recommend them.
4 months ago Paulette, Thank you for taking the time to review us. We enjoyed working with you! We are glad Banter Floors was able to meet your flooring needs!
5.0
5 months ago We had a great experience throughout the purchase process and love our new carpet!
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
5 months ago Banter has been great to work with and was very responsive to all of our questions. They went out of their way to bring us new samples and helped us make the perfect selection for our needs. Thanks for a job well done.
5 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
5 months ago Excellent work
5 months ago Thank you so much for leaving us a review. We are happy to hear that you love the product and work that we provided. We look forward to working with you on your future projects and would love for you to pass our name along to others.
5.0
5 months ago Very pleased with the work that was done with Banter! Will definitely use them again!
5 months ago Thank you so much for leaving us a review and allowing us the privilege of installing floors in your home. We look forward to the opportunity of working together with you in the future!
5.0
5 months ago They did an amazing job at our son's house this week! They were on time and very professional. Liked how they took the extra time to sweep up before installing and cleaned up after. Appreciated the extra attention to detail.
5.0
5 months ago Everyone was very helpful . I loved how people who work there help each other out in what they have experienced with a product. It solved a problem in the difference in height of a wood floor and tile. So we were able to get tile in my laundry room, I just love it. The flooring guy they suggest for our project was super great. Dave from C R Flooring was very precise in laying my wood floor so that if flowed beautifully through our rooms. The guys who work for him were very careful and considerate in treating my home with great care as they worked on our flooring. I would highly recommend Banter.🤗 In fact we have another project for in the future which we will be using them agsin.
5 months ago Donna, thank you so much for taking the time to review our company. We enjoyed working with you as well, and we look forward to working with you on your future projects!
5.0
5 months ago we had amazing customer service through the whole project and the carpet installers were very professional, and did a great job
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Job done well and on time.
5.0
6 months ago Very positive experience from start to finish. Steve was very helpful at Banter Store answering our questions and helping us make the right flooring selection and he came out to our house to measure in a timely manner. His measurements were very accurate. The installers, Keith and Scott were very experienced and did a great job. Nice young men too! We are very happy with our new floors!
6 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
6 months ago Guys were quick and very professional. Didn’t use trim they had because it was beat up. I appreciated that very much. Looks beautiful!!
6 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
6 months ago They did a great job
5.0
7 months ago 3
6 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
7 months ago 3
4.0
8 months ago This customer did not leave a comment.
5.0
8 months ago You guys were fantastic at making sure everything was as smooth as possible, even when a slight problem arose. Glad to have given you my business.
5.0
9 months ago I would give your staff & carpet installers 5 stars. Everyone was very helpful and kind. We will definitely recommend Banter Floors to our friends.
5.0
10 months ago Everything went great
5.0
10 months ago Beautiful job! Carpet looks great! Installers were very careful. No scuffs or marks on my newly painted walls or trim. This was my 3rd carpet purchase from Banter Floors. Highly recommended!
5.0
11 months ago great!
1.0
12 months ago This customer did not leave a comment.
5.0
last year Such a great staff all around. Carry quality products. Got my detailed quote correct 1st try. Others have added fluff and would not share itemized. Banter is completely up front with cost and recommendations, pros and cons based on individual lifestyle. In NWI I have a lot of places to shop for the same goods however Banter always ends up my final choice.
5.0
last year Guys were very professional and did a great job. Very happy the results.
5.0
last year Great customer service!
5.0
last year Steve at Banter really took care of us and installation process was completely stress free.
5.0
last year Everyone was so professional from the installers to Steve who came out to price/measure. Would highly recommend Banter in the future.
1.0
last year All I can say is awful. We had carpet installed 8 years ago and it is all buckled and looks awful. We called Gina at about 1 year and again about 2 years after install to look at it. She kept saying I'll send someone out. We now are fully furnished up there and Steve was out and said it was not stretched when installed and has a lifetime warranty. We finally scheduled the appt which we were told the furniture needs to be moved and it may take 2 days for the job.We took 2 days off work.My husband called a couple of weeks ago and there was a note for 2 people to come out to move the furniture. 1 guy showed up with black dirty boots and we asked if he can take off his boots or use shoe covers he said No, and my hubby replied Let me just call Banter. He threw up his arms and said maybe they can send someone else out and walked away. Gina said I can't help you, there is nobody else to come out, they use subs and he has a right to refuse. She also concerned me when she said I'm sure you don't want him getting hurt in YOUR home which made me wonder if he was insured. I said I wish we would have went with the other company we got an estimate from 8 years ago and maybe we wouldn't be going through this now and she said I really wish you did. The builder kept asking us to use his carpet layers and we said now we had an obligation to gina since she helped pick it out for us. They installed it in another home they built at the same time because they liked it, my husband went to the open house last year and said the Capet there looks great that is why we Perseud it again with banter.
1.0
last year My experience was wonderful, Autumn was very knowledgeable.
5.0
last year We were very thankful for the help that Steve gave us in this process. Our installers worked hard and did a great job.
5.0
last year Everyone was more then helpful, from Autumn on down the line. The men prepping the floor & the men installing. I would not hesitate ihaving them back again. They are very professional
5.0
last year Everyone was great from start to finish. I am very happy with my carpet and I would recommend Banter to anyone looking for flooring.
5.0
last year I had a very good experience at Banter. Thanks to Autumn and the Installers. Everyone was pleasant and efficient.
5.0
last year The workers were very professional and gave their best effort so that everything looked perfect. I couldn't be happier!
5.0
last year Great experience all around.
5.0
last year The guys were very professional, did not waste any time, and did a good job.
5.0
last year Friendly staff, excellent service!
5.0
last year Dana is fantastic! Very helpful with design choices, amazing eye for design, and infinitely patient with all of my questions.
5.0
last year Banter was great. A pleasure in the showroom, and the installation was done excellently. Very happy.
5.0
last year This customer did not leave a comment.
5.0
last year Everyone was very helping from start to finish. From helping us to pick colors and what type of rugs to install to working with our budget. The carpeting was well installed and the crew arrived at the promised time. And now we are enjoying our nice new flooring. Thanks for all the help.
5.0
last year Banter was recommended to us by a family member. Our experience was exactly what we wanted to be, easy, fast, good pricing, and good service. Dana was very knowledgeable and helpful in many ways, from picking the best carpet for us, her honesty and friendliness made it a pleasure to do business with Banter. She even went out of her way to get our carpet laid on a Saturday which was the only day convenient for us. She set up the carpet installers within a couple of days and they were very efficient and completed our entire house in eight hours. I definitely would highly recommend Banter to anyone.
5.0
last year We are very happy with your service. You worked with us to get the carpet installed on a Saturday and the men were fantastic. The cleaned up and helped us move all the furniture back into the rooms. We definitely will come see you when we are ready to do our kitchen floor. Thank you!
2.0
last year My experience was very good - all three times. I had two hardwood floors installed and granite countertops. A three projects were completed in a very professional manner. I would highly recommend Bantor!
5.0
last year I was helped by Autumn, and she was very friendly and professional. She answered all of my questions, and was extremely attentive while I was picking out samples. The final product was exactly as it appeared in the samples. We are extremely happy with our wood floors, tile floors, and carpet!!
5.0
last year Excellent customer service
0.0
last year Very satisfied with the work and the products the staff were knowledgeable, friendly and professional
5.0
last year Very satisfied with the work and the products the staff were knowledgeable, friendly and professional.Dana,Chad,and T, I can't remember T full name they were Great
1.0
last year This customer did not leave a comment.
4.0
last year Great Service 5
last year "Banter Floors is amazing. They took my run down sad looking (non matching) hardwood floors, sanded re-stained and finished. They look brand new and you can't even tell they used to be different colors!!!! The carpet install was quick. The installers showed on time and were great."
1.0
last year I would not recommend them. Installation was horrible! The installers made a huge mess and badly disrespected the home; soiled freshly cleaned carpet, soiled and scratched freshly painted walls, left layers of dust created by removing the ceramic tile all over everything including the furniture which had just been cleaned. My initial showroom experience was good but all went south after that. The material was not delivered when promised and had to wait 3 weeks longer than promised. The salesman forgot to order the transitions and had to wait another week for those. Banter took no responsibility but blamed all on the installer. Banter hired the installer!!
5.0
last year Wonderful Job by all "The whole crew from the estimator, the delivery men and the installers - all were courteous, professional and efficient."
5.0
last year New Laminate flooring done to near perfection Contracted with Banter and had a very good experience with both Sales and Installation personnel regarding additional laminated flooring being installed.
5.0
2 years ago Flooring and tile "Best prices. Steve, Gina and their group of sales people were all the best to work with & very efficient. Beautiful ceramic tile jobs by Nate!"
5.0
2 years ago Impressive "I have been very impressed the service from Banter. It was a pleasure to work with Steve Vanderhye. I had work done while I was out-of-town, and he facilitated the somewhat complicated scheduling required. Although I was not here, the installation was done successfully in a professional and timely manner."
5.0
2 years ago Thanks for always providing professional people and products. We'll be coming back again soon.
5.0
2 years ago Great customer service Steve has always been a big help every time we need to come in and order carpet
5.0
2 years ago New carpet New carpet came out great. Great service from the start to the finish.
5.0
2 years ago hardwood flooring "laced in new flooring in kitchen to existing flooring. Excellent job. Flooring looks awesome. Great service and installation as always,"
5.0
2 years ago I love Banter Flooring "I have used Banter flooring several times for my home and two different churches. They are wonderful to work with. Honest, quality, quick and easy. I love their designer,too! I highly recommend them!"
5.0
3 years ago Outstanding Product and Service! "I met with Steve several times to discuss, plan and order flooring for my new house. He was prompt, ready, knowledgeable and very professional! The world is not perfect and sometimes things happen, Banter flooring and Steve in particular were spot on in resolution, timeliness and correction. The techs did a great job, they were quick and explained everything they were going to do and even gave me repair tips if I were to have future dings or gouges in my wood floor. Excellent company to work with!"
5.0
3 years ago Wonderful service! From walking into store room to installers walking out of my house the service was exceptional. Friendly sales people. Installers were very Caring and took pride in their work. I would recommend Banter flooring to anyone in the area! Very pleased!
5.0
3 years ago Bought new carpeting. Great to work with, great price & top notch installation.
3 years ago Thank you Andy Yakubik! We hope you are loving your new carpet!
5.0
3 years ago Great and Professional Service "Banter floored our entire house during our new construction, and just recently we finished the bonus space above our garage. They matched the carpet to the rest of the house, and it looks great! We are very pleased with the end result! And, Steve at Banter is extremely communicative and gets back to you very quickly. This was extremely helpful!"
3 years ago " Thanks so much for the wonderful review. It was a pleasure working with you!Tena FordBanter Floors & More13019 Wicker AveCedar Lake, IN 46303P 219-374-7360 X-104F 219-374-7362 "
5.0
3 years ago I Love my floors! "Just had Banter install Hardwood flooring, and I am very pleased with the overall experience. From the amazing showroom, great pricing and professional installation, I am extremely pleased."
3 years ago " Thanks for the 5 star review! We’re so glad that your happy with your new flooring! Please tell your friends about us and come back and see us again.Tena FordBanter Floors & More13019 Wicker AveCedar Lake, IN 46303P 219-374-7360 X-104F 219-374-7362 "
2.0
3 years ago Absolutely inept The sales person was Above average.
5.0
3 years ago I recently purchased tile for my kitchen floor and was extremely happy with the service I received at Banter Flooring. My sales associate, Dana, at Banter Flooring was such a delight to work with. Dana was very knowledgeable about the different types of tile (as well as other flooring coverings), she was very helpful in knowing what is current and she even had cabinet and counter top samples to help aid in my decision. Dana was kind, patient with us, and helped us every step along the way. Banter flooring has flooring for every budget – however I must say they have the lowest prices around. They can’t be beat. The selection of flooring is HUGE. And the turn-around time was fantastic. I ordered my tile on Tuesday and picked it up Thursday. I have a few more flooring projects coming up this year – and will, without a doubt, go directly to Banter flooring and skip the shopping around. Wonderful service, wonderful selection and wonderful experience all around.
2.0
3 years ago They cut the pieces of laminate flooring in my garage during the winter and did not cover the surroundings with plastic. EVERYTHING in my garage is coated with saw dust. My $600 lawn mower, $600 snow blower, $400 grill, cars, etc.. They offered to have the crew come back out and clean everything up. I told them thanks, but no thanks for the CYA response to my complaint. Because that wouldn't be awkward having grown men come back and clean up the mess that they made. I will never use them again, nor would I recommend them to anyone in my network.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago The product that Banter promised us was new and high quality ended up being terrible. Their workers did not know how to or simply did not properly install the grout and it left our floor with a disgusting, perpetually sticky and grimy sheen. This was the 'Never Seal' grout. We personally scrubbed and mopped our floors more than ten times to no avail. They sent workers four more times to attempt and clean the mess up, but it will not budge, and they STILL want to charge us a full installation price! Absolutely ridiculous. If you chance this company anyway, just make sure that you do not buy their newest products.
5.0
3 years ago Banter Floors has very hands on customer service. They are willing to go the extra mile to keep their customers happy. They are very visual with their design and can think outside of the box. I recommend them to help you redesign and remodel your home.
3 years ago Thank you for the great review! We pride ourselves on our workmanship and customer service.
1.0
3 years ago This customer did not leave a comment.
3 years ago Share this with everyone you know! Don't be stuck on a situation like I am
last year
5.0
3 years ago Awesome hardwood floors We purchased Hardwood flooring from banter and had them install it. Floors came out beautiful and installers did a great job. Job was completed very fast and they were very professional and helpful. I will definitly use them again.
5.0
3 years ago Love my floor Purchased wood flooring. Great help and tips from Gina. I also purchased my kitchen tile and backsplash tile from Banter in the past. All around great and quick service.
1.0
3 years ago Your drivers are horrible. Almost killed a 5 month old baby twice today.
last year I'm sorry about the baby. Their service is even worse. I doubt they'll do anything about the bad drivers!
5.0
3 years ago "received quality service," "We are happy with the top notch service by Gina. She coordinated the design and implementation. Great job Gina. She got it done on time and within budget. Also, the installers did it right the first time. Eric,Tom, Shawn, Darrious and Donald were very professional."
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I recently purchased tile for my kitchen floor and was extremely happy with the service I received at Banter Flooring. My sales associate, Dana, at Banter Flooring was such a delight to work with. Dana was very knowledgeable about the different types of tile (as well as other flooring coverings), she was very helpful in knowing what is current and she even had cabinet and counter top samples to help aid in my decision. Dana was kind, patient with us, and helped us every step along the way. Banter flooring has flooring for every budget – however I must say they have the lowest prices around. They can’t be beat. The selection of flooring is HUGE. And the turn-around time was fantastic. I ordered my tile on Tuesday and picked it up Thursday. I have a few more flooring projects coming up this year – and will, without a doubt, go directly to Banter flooring and skip the shopping around. Wonderful service, wonderful selection and wonderful experience all around.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago They did an awesome job suggesting and installing our new wood floors . They look like a million bucks
3.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
2 years ago Held my silence long enough....woud not recommend. Can contact me personally.