BANTER FLOORS & MORE

4.4
|
61 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Banter Floors & More 13019 Wicker Ave, Cedar Lake, IN 46303-9345 219-374-7360 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.4
|
61 Reviews

Reviews


5.0
2 months ago Such a great staff all around. Carry quality products. Got my detailed quote correct 1st try. Others have added fluff and would not share itemized. Banter is completely up front with cost and recommendations, pros and cons based on individual lifestyle. In NWI I have a lot of places to shop for the same goods however Banter always ends up my final choice.
5.0
2 months ago Guys were very professional and did a great job. Very happy the results.
5.0
2 months ago Great customer service!
5.0
3 months ago Steve at Banter really took care of us and installation process was completely stress free.
5.0
3 months ago Everyone was so professional from the installers to Steve who came out to price/measure. Would highly recommend Banter in the future.
1.0
3 months ago All I can say is awful. We had carpet installed 8 years ago and it is all buckled and looks awful. We called Gina at about 1 year and again about 2 years after install to look at it. She kept saying I'll send someone out. We now are fully furnished up there and Steve was out and said it was not stretched when installed and has a lifetime warranty. We finally scheduled the appt which we were told the furniture needs to be moved and it may take 2 days for the job.We took 2 days off work.My husband called a couple of weeks ago and there was a note for 2 people to come out to move the furniture. 1 guy showed up with black dirty boots and we asked if he can take off his boots or use shoe covers he said No, and my hubby replied Let me just call Banter. He threw up his arms and said maybe they can send someone else out and walked away. Gina said I can't help you, there is nobody else to come out, they use subs and he has a right to refuse. She also concerned me when she said I'm sure you don't want him getting hurt in YOUR home which made me wonder if he was insured. I said I wish we would have went with the other company we got an estimate from 8 years ago and maybe we wouldn't be going through this now and she said I really wish you did. The builder kept asking us to use his carpet layers and we said now we had an obligation to gina since she helped pick it out for us. They installed it in another home they built at the same time because they liked it, my husband went to the open house last year and said the Capet there looks great that is why we Perseud it again with banter.
1.0
3 months ago My experience was wonderful, Autumn was very knowledgeable.
5.0
4 months ago We were very thankful for the help that Steve gave us in this process. Our installers worked hard and did a great job.
5.0
4 months ago Everyone was more then helpful, from Autumn on down the line. The men prepping the floor & the men installing. I would not hesitate ihaving them back again. They are very professional
5.0
4 months ago Everyone was great from start to finish. I am very happy with my carpet and I would recommend Banter to anyone looking for flooring.
5.0
4 months ago I had a very good experience at Banter. Thanks to Autumn and the Installers. Everyone was pleasant and efficient.
5.0
4 months ago The workers were very professional and gave their best effort so that everything looked perfect. I couldn't be happier!
5.0
4 months ago Great experience all around.
5.0
4 months ago The guys were very professional, did not waste any time, and did a good job.
5.0
4 months ago Friendly staff, excellent service!
5.0
5 months ago Dana is fantastic! Very helpful with design choices, amazing eye for design, and infinitely patient with all of my questions.
5.0
5 months ago Banter was great. A pleasure in the showroom, and the installation was done excellently. Very happy.
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago Everyone was very helping from start to finish. From helping us to pick colors and what type of rugs to install to working with our budget. The carpeting was well installed and the crew arrived at the promised time. And now we are enjoying our nice new flooring. Thanks for all the help.
5.0
6 months ago Banter was recommended to us by a family member. Our experience was exactly what we wanted to be, easy, fast, good pricing, and good service. Dana was very knowledgeable and helpful in many ways, from picking the best carpet for us, her honesty and friendliness made it a pleasure to do business with Banter. She even went out of her way to get our carpet laid on a Saturday which was the only day convenient for us. She set up the carpet installers within a couple of days and they were very efficient and completed our entire house in eight hours. I definitely would highly recommend Banter to anyone.
5.0
6 months ago We are very happy with your service. You worked with us to get the carpet installed on a Saturday and the men were fantastic. The cleaned up and helped us move all the furniture back into the rooms. We definitely will come see you when we are ready to do our kitchen floor. Thank you!
2.0
6 months ago My experience was very good - all three times. I had two hardwood floors installed and granite countertops. A three projects were completed in a very professional manner. I would highly recommend Bantor!
5.0
6 months ago I was helped by Autumn, and she was very friendly and professional. She answered all of my questions, and was extremely attentive while I was picking out samples. The final product was exactly as it appeared in the samples. We are extremely happy with our wood floors, tile floors, and carpet!!
5.0
6 months ago Excellent customer service
0.0
7 months ago Very satisfied with the work and the products the staff were knowledgeable, friendly and professional
5.0
7 months ago Very satisfied with the work and the products the staff were knowledgeable, friendly and professional.Dana,Chad,and T, I can't remember T full name they were Great
1.0
7 months ago This customer did not leave a comment.
4.0
8 months ago 5
8 months ago Business Owner "Banter Floors is amazing. They took my run down sad looking (non matching) hardwood floors, sanded re-stained and finished. They look brand new and you can't even tell they used to be different colors!!!! The carpet install was quick. The installers showed on time and were great."
1.0
9 months ago I would not recommend them. Installation was horrible! The installers made a huge mess and badly disrespected the home; soiled freshly cleaned carpet, soiled and scratched freshly painted walls, left layers of dust created by removing the ceramic tile all over everything including the furniture which had just been cleaned. My initial showroom experience was good but all went south after that. The material was not delivered when promised and had to wait 3 weeks longer than promised. The salesman forgot to order the transitions and had to wait another week for those. Banter took no responsibility but blamed all on the installer. Banter hired the installer!!
5.0
10 months ago "The whole crew from the estimator, the delivery men and the installers - all were courteous, professional and efficient."
5.0
11 months ago Contracted with Banter and had a very good experience with both Sales and Installation personnel regarding additional laminated flooring being installed.
5.0
last year "Best prices. Steve, Gina and their group of sales people were all the best to work with & very efficient. Beautiful ceramic tile jobs by Nate!"
5.0
last year "I have been very impressed the service from Banter. It was a pleasure to work with Steve Vanderhye. I had work done while I was out-of-town, and he facilitated the somewhat complicated scheduling required. Although I was not here, the installation was done successfully in a professional and timely manner."
5.0
last year Thanks for always providing professional people and products. We'll be coming back again soon.
5.0
last year Steve has always been a big help every time we need to come in and order carpet
5.0
last year New carpet came out great. Great service from the start to the finish.
5.0
last year "laced in new flooring in kitchen to existing flooring. Excellent job. Flooring looks awesome. Great service and installation as always,"
5.0
last year "I have used Banter flooring several times for my home and two different churches. They are wonderful to work with. Honest, quality, quick and easy. I love their designer,too! I highly recommend them!"
5.0
last year "I met with Steve several times to discuss, plan and order flooring for my new house. He was prompt, ready, knowledgeable and very professional! The world is not perfect and sometimes things happen, Banter flooring and Steve in particular were spot on in resolution, timeliness and correction. The techs did a great job, they were quick and explained everything they were going to do and even gave me repair tips if I were to have future dings or gouges in my wood floor. Excellent company to work with!"
5.0
last year From walking into store room to installers walking out of my house the service was exceptional. Friendly sales people. Installers were very Caring and took pride in their work. I would recommend Banter flooring to anyone in the area! Very pleased!
5.0
last year Bought new carpeting. Great to work with, great price & top notch installation.
last year Business Owner Thank you Andy Yakubik! We hope you are loving your new carpet!
5.0
last year "Banter floored our entire house during our new construction, and just recently we finished the bonus space above our garage. They matched the carpet to the rest of the house, and it looks great! We are very pleased with the end result! And, Steve at Banter is extremely communicative and gets back to you very quickly. This was extremely helpful!"
last year Business Owner "
Thanks so much for the wonderful review. It was a pleasure working with you!



Tena Ford

Banter Floors & More

13019 Wicker Ave

Cedar Lake, IN 46303

P 219-374-7360 X-104

F 219-374-7362
"
5.0
last year "Just had Banter install Hardwood flooring, and I am very pleased with the overall experience. From the amazing showroom, great pricing and professional installation, I am extremely pleased."
last year Business Owner "
Thanks for the 5 star review! We’re so glad that your happy with your new flooring! Please tell your friends about us and come back and see us again.



Tena Ford

Banter Floors & More

13019 Wicker Ave

Cedar Lake, IN 46303

P 219-374-7360 X-104

F 219-374-7362
"
2.0
2 years ago Absolutely inept The sales person was Above average.
5.0
2 years ago I recently purchased tile for my kitchen floor and was extremely happy with the service I received at Banter Flooring. My sales associate, Dana, at Banter Flooring was such a delight to work with. Dana was very knowledgeable about the different types of tile (as well as other flooring coverings), she was very helpful in knowing what is current and she even had cabinet and counter top samples to help aid in my decision. Dana was kind, patient with us, and helped us every step along the way. Banter flooring has flooring for every budget – however I must say they have the lowest prices around. They can’t be beat. The selection of flooring is HUGE. And the turn-around time was fantastic. I ordered my tile on Tuesday and picked it up Thursday. I have a few more flooring projects coming up this year – and will, without a doubt, go directly to Banter flooring and skip the shopping around. Wonderful service, wonderful selection and wonderful experience all around.
2.0
2 years ago They cut the pieces of laminate flooring in my garage during the winter and did not cover the surroundings with plastic. EVERYTHING in my garage is coated with saw dust. My $600 lawn mower, $600 snow blower, $400 grill, cars, etc.. They offered to have the crew come back out and clean everything up. I told them thanks, but no thanks for the CYA response to my complaint. Because that wouldn't be awkward having grown men come back and clean up the mess that they made. I will never use them again, nor would I recommend them to anyone in my network.
5.0
2 years ago This customer did not leave a comment.
2.0
2 years ago The product that Banter promised us was new and high quality ended up being terrible. Their workers did not know how to or simply did not properly install the grout and it left our floor with a disgusting, perpetually sticky and grimy sheen. This was the 'Never Seal' grout. We personally scrubbed and mopped our floors more than ten times to no avail. They sent workers four more times to attempt and clean the mess up, but it will not budge, and they STILL want to charge us a full installation price! Absolutely ridiculous. If you chance this company anyway, just make sure that you do not buy their newest products.
5.0
2 years ago Banter Floors has very hands on customer service. They are willing to go the extra mile to keep their customers happy. They are very visual with their design and can think outside of the box. I recommend them to help you redesign and remodel your home.
2 years ago Business Owner Thank you for the great review! We pride ourselves on our workmanship and customer service.
1.0
2 years ago This customer did not leave a comment.
2 years ago Share this with everyone you know! Don't be stuck on a situation like I am
10 months ago
5.0
2 years ago We purchased Hardwood flooring from banter and had them install it. Floors came out beautiful and installers did a great job. Job was completed very fast and they were very professional and helpful. I will definitly use them again.
5.0
2 years ago Purchased wood flooring. Great help and tips from Gina. I also purchased my kitchen tile and backsplash tile from Banter in the past. All around great and quick service.
1.0
2 years ago Your drivers are horrible. Almost killed a 5 month old baby twice today.
10 months ago I'm sorry about the baby. Their service is even worse. I doubt they'll do anything about the bad drivers!
5.0
2 years ago "We are happy with the top notch service by Gina. She coordinated the design and implementation. Great job Gina. She got it done on time and within budget. Also, the installers did it right the first time. Eric,Tom, Shawn, Darrious and Donald were very professional."
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I recently purchased tile for my kitchen floor and was extremely happy with the service I received at Banter Flooring. My sales associate, Dana, at Banter Flooring was such a delight to work with. Dana was very knowledgeable about the different types of tile (as well as other flooring coverings), she was very helpful in knowing what is current and she even had cabinet and counter top samples to help aid in my decision. Dana was kind, patient with us, and helped us every step along the way. Banter flooring has flooring for every budget – however I must say they have the lowest prices around. They can’t be beat. The selection of flooring is HUGE. And the turn-around time was fantastic. I ordered my tile on Tuesday and picked it up Thursday. I have a few more flooring projects coming up this year – and will, without a doubt, go directly to Banter flooring and skip the shopping around. Wonderful service, wonderful selection and wonderful experience all around.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago They did an awesome job suggesting and installing our new wood floors . They look like a million bucks
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
last year Held my silence long enough....woud not recommend. Can contact me personally.