Kitty Hawk Carpets & Furniture

4.8
|
97 Reviews
We pride ourselves in the quality of our flooring installations & After The Sale service. Our speciality is helping owners select their flooring if unable to make a trip down to their home.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.8
|
97 Reviews

Reviews


5.0
2 weeks ago Totally Happy We had a great experience with a group of very caring people start to finish. Wonderful customer service...over and above.
3.0
3 weeks ago I am a rental home owner and worked with this company remotely to have everything done. They emailed swatches of their sturdiest carpeting and installed the color we picked. They also replaced a small area of floor tiles. Pretty smooth process. Within a few months, the seams in the middle of high traffic areas became a big problem. The edges were a little too stretched and didn't stay tacked in the high traffic areas. A few years later, the seams and edges in those areas are ripped open a few inches wide and look really bad. The carpet is also worn and needs to be replaced. It is too pricey to be replacing carpet every 3-5 years. The tile still looks good, though.
5.0
last month This customer did not leave a comment.
5.0
last month We are so thrilled with our new carpet! The installation crew did an amazing job, took care of moving everything. We couldn't be happier!! So glad we chose Terry and her gang.
5.0
3 months ago great service everything worked out on time. the flooring is down now.
4.0
4 months ago Very Happy The carpet looks great and I'm very pleased. Thanks foe everything.
5.0
4 months ago Carpeting and Shee Vinuyl I am so glad we used Vera and Theresa. They were both attentive and consistently followed up on our orders. Also they were great consultants for color selection.
5.0
4 months ago Professional staff Kitty Hawk Carpets & Furniture did a great job for my clients. I would certainly recommend them to anyone looking for new flooring.
4.0
4 months ago Very good service They worked hard to stay within my short time frame
5.0
5 months ago great expedited service i gave Kitty Hawk carpets a short window of when i needed the carpet installed in between previous home owner leaving and my family moving in and everything was completed!
5.0
5 months ago Outstanding company! I knew from the time we walked through the door until our carpet was installed that selecting Kitty Hawk Carpets was a smart decision. Everyone was so professional and extremely helpful. I highly recommend Kitty Hawk Carpets!
5.0
5 months ago easy to work with We were under a tight time line to get new carpet installed and they manage the process perfectly
5.0
5 months ago Excellent sales staff and installers Wouldn't use anyone but Kitty Hawk Carpets!! They're the best!
5.0
5 months ago Great Job! "When I need flooring or clients contact me for a recommendation, Kitty Hawk Carpets & Furniture gets my vote. They provide a good selection, helpful advice, fair price and good installation. They also keep me updated when the product is received and arrange a timely install."
5.0
6 months ago Excellent service They were very patient as we determined our flooring needs. They did a great job of helping us complete the project as it was difficult living 5 hours away.
5.0
6 months ago Exceptional Service! I recently used Kitty Hawk Carpets and Furniture for the third time to replace the carpet in my beach rental. I can always rely on their professional service and quick turn around time that is so important when you have a rental unit. I would highly recommend anyone to Kitty Hawk Carpets!
4.0
6 months ago Carpet install "Used KH Carpets & Furniture to install carpet in local rental condo. The sales rep. was pleasant to work with, was not pushy, was knowledgable and didn't try and ""sell up"" for a more expensive carpet. Giving 4 stars overall instead of 5 only because I had to pay 50% upfront at the time of ordering & this is a general policy I do not agree with for any purchase."
5.0
6 months ago Wonderful owner & staff "I have used Kitty Hawk carpet at least 3X now over the last 15 years. Terry has always been kind & personable & given me competitive pricing & great quality carpet. She once accepted a delivery for a roll of vinyl that my father-in-law had ordered for me in VA & had her staff install it. Terry & her staff are friendly & knowledgeable. The showroom is a ""fun"" place as very ""beachy""!! I highly recommend you use Kitty Hawk carpets for all your flooring needs & your home/office accessories. You won't be disappointed!"
5.0
6 months ago Product and service. This is the second home that Kitty Hawk Carpets has transformed for us. The engineered hardwood floors and carpeting look great. Service is professional and always responsive. Would recommend Kitty Hawk Carpets highly.
4.0
6 months ago Friendly sales staff and customer service rep We recarpeted our entire cottage for the third time since 1989. KHC has a good reputation so I keep going back. The installers this time we're not up to their standards They did not vacuum all the carpet nubs and fluff And they did not put a strip of wood molding on the bottom step as was previously there. After one phone call they did come back and installed a dirty or used piece of molding.
5.0
6 months ago Highly Recommend!! I have used Kitty Hawk Carpets several times and always find the sales staff to be excellent and most helpful. The installers were fantastic and it was like they were never there!
5.0
6 months ago Carpet installation "Excellent customer service from the start. Very prompt on calling, emailing and installing carpet. Will do business with them in the future."
5.0
7 months ago New Flooring "Easy to work with, excellent workmanship, cleaned up after job completed, and very flexible in scheduling."
5.0
7 months ago "Great communication, kept me up to date via email" I was very pleased with Kitty Hawk Carpet's excellent customer service. Everyone was friendly and helpful!
5.0
7 months ago Excellent service "Both sales and installation was terrific, very professional."
5.0
7 months ago Great customer service "Was referred by a friend & couldn't be happier. From meeting with the sales rep to the gentlemen that did the installation, everyone went above & beyond. Thank you!"
5.0
7 months ago Service was great. Their service was exceptional and the finished product looks great!!!
4.0
7 months ago Great experience they were great handled everything over the phone payment was easy I would work with them again
5.0
7 months ago Great work!!! They installed new outdoor carpet for me and it looks great!!!
5.0
7 months ago Fantastic Staff I couldn't be happier with the new flooring that I picked for our office remodel! The staff was fantastic from start to finish. They were even able to get our flooring put in earlier than we thought! Thank you Kitty Hawk Carpets & Furniture team!!
5.0
7 months ago EXCELLENT SERVICE WAS VERY SATISFIED WITH THE SERVICE AND HELPFULNESS PROVIDED BY THE STAFF
5.0
9 months ago Professional Installation! We only had 2 sets of stairs carpeted - they did a great job. We will use them again when we do the bedrooms next year.
5.0
9 months ago Always the best!!!! "We used some competitors in the past; however, Kitty Hawk Carpet has had our repeat business for years. They do a great job for a reasonable price."
5.0
9 months ago Very happy with tile flooring We used Kitty Hawk Carpets to tile our second floor condo. Kitty Hawk Carpets was very responsive to our needs. The owner is very knowledgeable and worked with us.
5.0
9 months ago Awesome Job We are returning customers to Kitty Hawk Carpets. They did our first flooring job in our rental property and we were so happy with their work we came back. Terry and her staff are very knowledgeable with all the flooring options and so easy to work with. The job was done correctly and within the time frame that was quoted. The installers did a fantastic job. They put all the furniture right back where it was. Great job guys!! Thanks
5.0
9 months ago Excellent service "Prompt, neat, thorough and great finished product."
5.0
9 months ago A pleasure doing business with Kitty Hawk Carper Been using them for over twenty years. Good service always.
5.0
9 months ago Great job replacing our carpet in our beach home! "Part of our install was delayed due to water damage in our master bedroom. Kitty Hawk Carpets worked with us to install that room after the water damage was repaired. In the meantime, they completed the rest of the work timely and efficiently. We would highly recommend Kitty Hawk Carpets & Furniture."
5.0
9 months ago These guys are the best! They treated me like family! You cannot do better in the Outer Banks!
5.0
9 months ago Continued Excellent Service! "We just had our top floor living and dining area re-carpeted and they did a great job, completing on schedule."
5.0
9 months ago Great service We have used Kittyhawk carpets before and were satisfied both times with service and installation
5.0
9 months ago Wonderful service. We were very happy with our experience with Kitty Hawk carpets. The salespeople were very professional and helpful and the installation team did a great job.
5.0
9 months ago Great job! Kitty Hawk Carpets replaced the carpet in my 8 bedroom oceanfront cottage. They were in and out while I was away and left everything perfect as if no one had even been there! Except of course for the beautiful new carpeting! The installation was flawless not even being able to detect a seam! I highly recomment them to anyone looking for a professional job!
5.0
10 months ago Pleased customer! Great customer service with sales and help with choice of carpet type and color. Installation was timely working around my schedule and very professionally completed leaving the house in order!
5.0
10 months ago Great Service They have a great sales and installation team. They did great quality work and even cleaned up after themselves.
5.0
10 months ago Great experience! I ordered carpet from Kitty Hawk Carpets & Furniture several months ago and they were very kind to hold onto the carpet till our remodel was completed! The installers were polite and did a great job!
5.0
11 months ago New Carpet "The service was wonder. We were not there for the installation. We we came down to check on the finished product. It was wonderful. Could not tell that anyone was in the house, furniture was moved and put back in the exact place. Beautiful job!"
5.0
11 months ago 5 stars is not enough ! "This was second job we have had done. We had 2 baths, entry, kitchen dinning area vinyl redone. Every day during the installation they left the house spotless. I would recommend them for any flooring project. Job was done in a few days we never felt like our house was ""ripped apart""."
5.0
12 months ago Love Kitty Hawk Carpets "We've used Kitty Hawk Carpets for carpet, tile and flooring and Terry and her staff do a great job every time."
4.0
12 months ago new carpet good clean service. all furniture back in proper spot.
5.0
12 months ago AMAZING... THEY DID 3 ROOMS FOR ME AND EVERYTHING WAS JUST WHAT THEY SAID IT WOULD BE..ALWAYS ON TIME AND COURTEOUS AND JOB WAS PERFECT.
5.0
12 months ago The best! "They have done several jobs for us, and we love them!!! They have a great staff of folks, and give great customer service. We would recommend them to anyone!"
5.0
12 months ago Good service & communication Our carpet and LVT was installed in early December as promised. The installation and clean up were well done.
5.0
last year Great Customer Service As a REALTOR I contact them regularly for advice to help my Sellers and Buyers. They always make me feel like they have no one else to help; I know better.
5.0
last year Great and very friendly service ! They did recarpeting our whole house in 3 days and it it looks awesome. They were all very nice and friendly. I would go there again in a heartbeat.
5.0
last year Awesome team! We had an unusual situation we were purchasing from a distance and the whole experience was handled beautifully. Everyone listened to our concerns and helped us select the best product for our home. We would highly recommend Kitty Hawk Carpets. A big thank you to the whole team!!
5.0
last year Beautiful Work We have used Kitty Hawk Carpets on several projects. All of them have turned out beautifully.
5.0
last year Excellent service from start to finish. "From the sales staff to the installation team, you couldn't ask for better customer service."
5.0
last year Great Results Every Time! "We have used Kitty Hawk carpets several times for renovations and new floor installations and we have been thrilled with the results every time. The sales staff is very knowledgeable, easy to work with, and they always go over and beyond to please the customer. Every installer we have worked with has been respectable, hardworking and highly skilled. We will go with Kitty Hawk Carpets & furniture every time."
5.0
last year Great floor! Our LVP floor is outstanding!! Feels good and looks great! Installers did a great job!
5.0
last year Happy with everything. "We choose Kitty Hawk Carpets first of all because from sales to installer coming to measure felt they knew what they were doing over some we had talked to. The installation went great, they did a very professional job, cleaning up and careful of the work they did. The new carpet looks wonderful."
5.0
last year carpet installation I used Kitty Hawk carpet the end of May was very satisfied..
5.0
last year Great Service & Great Installation! "I used Kitty Hawk Carpet to replace my carpet in our beach house. They were competitively priced, quick to respond, took care of everything, and were able to install during a small window! Installation looked great too!"
5.0
last year Wonderful job! I love the new carpet and they were very accommodating with my schedule.
5.0
last year Great service and quality product "Kitty hawk carpets provided great customer service, competitive pricing, quality carpet and on time installation."
5.0
last year Wonderful service "I can,t say enough about the service and the installation and the gorgeous Carpet. My husband and I are so glad we chose kitty hawk carpet. Thanks to them it's beautiful"
5.0
last year Everything great Had been referred to them and they lived up to all our expectations. We will be using then again in the future
5.0
last year Great Carpet Experience "We utilized Kitty Hawk Carpets and Furniture to install carpeting in some of our rooms at our Outer Banks home. They were professional, courteous, and knowledgeable from the moment I may my first inquiry call. They helped us make a good carpet selection that meet our usage needs and we are very pleased with the final installation. We will use Kitty Hawk Carpets again when replacing other flooring in our home."
5.0
last year Great Service I used Kitty Hawk Carpets to replace the carpeting in my master bedroom at my beach home on the Outer Banks. We are not permanent residents so they had to measure and install the carpeting at our home in our absence. Everything was handled neatly and efficiently when we returned. We are very pleased with the way it turned out.
5.0
last year "Great service, installation and prices" "This is my second whole house install using Kitty Hawk Carpets. They offer an excellent selection choice, good prices and first rate installation. I highly recommend them."
5.0
last year Wonderful service by all involved "After a problem with our old flooring, KHCarpets jumped right in and helped us solve the problem."
5.0
last year "Great service, very helpful" Very pleased with the product and installation. Husband had to cut down six doors to allow free open and closing at bottom.
5.0
last year Easy to work with! "I have used Kitty Hawk Carpets twice to replace flooring in our Outer Banks rental home. I live 500 miles away, and they made the process very easy. Their prices are fair, and the service is excellent. I will continue to be a loyal customer."
5.0
last year Great company to work with From start to finish the entire project was a seamless experience.
5.0
last year Great job of installation We will use Kitty Hawk Carpets in the future as we have in the past because they do such a good job. Only thing was the price seemed very high.
5.0
last year Great job! They did a great job and finished on time. They cleaned up well afterwards. We ill use them again.
5.0
last year Nice Job We are very pleased with the entire process. Thank you for the service.
5.0
last year Thank you! I am impressed with the quality of the product and the professionalism of the installers.
5.0
last year Incredible service "We just used them to put vinyl laminate flooring into 6 bedrooms and two hallways of our home. They were fast, reasonably priced, and did a wonderful job."
5.0
last year Excellent Job "From sales service through installation, Kitty Hawk Carpets did an excellent job of providing new carpeting in all five bedrooms of our home."
5.0
last year We love it! "we have had our new carpeting for 2 weeks now, and we really love it!"
5.0
last year Awesome Customer Service "We just refreshed our beach house, and not only did Kitty Hawk Carpets help me pick excellent flooring products, Terry functioned almost as a general contractor through the renovation. She gave us referrals to a painter and granite guy and helped coordinate the timing of the upgrades. I'm extremely happy with our carpet, kitchen floor and backsplash and kitchen tile. Kitty Hawk Carpets made updating stress free, which us important when you are not in the vicinity."
5.0
last year Efficient and professional Kitty Hawk carpet worked with me to choose the best carpet for our needs. Pricing was fair and installation was professional. They have great products and service.
5.0
last year New Flooring The vinyl plank flooring we had installed in November is great! We love it! The carpet in the bedrooms is of good quality. The installation was neat and professional. We are very satisfied!
5.0
last year Great service Really a pleasure to do business with from showroom to installation.
5.0
last year Knowledgeable and Professional First class advice and service. Installed as scheduled and no surprises or disappointments!
5.0
last year This customer did not leave a comment.
5.0
2 years ago Awesome experience with Kitty Hawk Carpet "Luck was shining on me when I wandered into Kitty Hawk Carpet for a quote. They were very friendly, so when I was ready to redecorate, I contacted them by email. I picked carpet online and they had samples sent to me. I had seen sea glass backsplash online and asked Kitty Hawk if they could help install that. They could and also gave me recommendations for a counter guy and painters. Terry Johnson was a godsend. I stopped by to make selections and she had pulled everything so it took about 10 minutes total. She virtually functioned as a general contractor and coordinated all the moving parts to get the upgrades done on my schedule. She also understood my vision and made recommendations for kitchen flooring that I just love. It is vinyl but looks like driftwood. The house was left in great condition and all of the contractors were responsive and pleasant to work with. It's not easy to renovate a house remotely and w could not have done it without Terry!"
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We LOVE our Kitty Hawk Carpets! From staff and customer service to product and delivery we could not have asked for a better experience! Thank you, guys for ALL that you have done! We love it and would send anyone your way!!
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
2.0
4 years ago This customer did not leave a comment.

Store Information

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SHAW FLOORING ALLIANCE
3506 N Croatan Hwy
Kitty Hawk, NC 27949-9204
Hours Summer hours:
Monday-Friday 9-5
Weekends by appointment only

Financing

  • Shaw Consumer Credit

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient
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