RIGDON FLOOR COVERINGS, INC.

4.8
|
91 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Rigdon Floor Coverings 3015 Merriam Ln, Kansas City, KS 66106-4689 913-362-9829 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
91 Reviews

Reviews


3.0
3 days ago Price was high in my mind and when I talked to them on the phone it was a lot of "oh" and "uhm".
3 days ago Hi Tom, First of all, I would like to start by apologizing for the unsatisfactory experience that you had with us. It is always frustrating to call a business and feel like you are getting vague and uneducated answers. With that said, it can be very difficult for us to give estimates over the phone, due to the nature of our business. We are always happy to come out and give a free estimate in order to give you an accurate price and detailed explanation of the scope of your work. Thank you for your feedback, we are always trying to improve on our service.
5.0
6 days ago Great experience. Professional install team, on time, skilled, and efficient.
5.0
6 days ago Friendly crews, great installation
5.0
last week I would give you an A overall- especially enjoyed working with Bob-only negative was rework of a few small areas of the floor which had varnish bubbles -not sure if enough finish placed over rework - but in one area pooling of excessive finish is evident with poor tradition to original work
5.0
3 weeks ago I felt my business was appreciated and Mr. Rigdon was very helpful with selection and pricing
5.0
last month Rigdon installed carpeting on two projects and both turned out great! The staff and install crew are extremely professional and detail oriented. Great price...great product. I would recommend Rigdon to anybody.
5.0
last month Thank you! Great service!!!
5.0
last month Very good to work with. Gave clear estimate and stuck to it. Very accommodating and quick!
5.0
last month First rate! Rigdon came out and helped us scope the project and pick the products. We had a project that included linoleum, engineered wood, and carpet. Their installers were very professional, friendly, and skilled. We are very pleased with the outcome.
4.0
last month This my family. So of course everything was great!!
5.0
2 months ago I think Rigdon did an excellent job. I have one more floor to do, so I'll be back.!
5.0
2 months ago no
5.0
3 months ago Excellent experience and I love my new carpet! Thanks!
5.0
3 months ago I have done business with them for years and they have always done a great job
5.0
4 months ago The entire process was a most-pleasing experience. Everyone, from the owner through Sandy in the office and Fabio and Ivan who did the install, was very helpful and pleasant. They answered any questions or concerns that I might have had, and the work was done most efficiently. The employees are well-trained in customer service. I will recommend this company to anyone who asks.
5.0
4 months ago Great company. Would not ever use any one else.
5.0
4 months ago Rigdon was great from start to finish. A great personal touch. Thanks Bob & co!
5.0
4 months ago Floor looks great, just like all the work you have done for us over the years. The experts who laid the flooring kept us informed on how they were doing, neat and clean all thru the process.
5.0
4 months ago They did great installing the flooring. They were professional and very clean. I am very happy.
5.0
5 months ago Work done was excellent and in a timely matter
5.0
5 months ago The men worked quickly and it looks wonderful!
5.0
5 months ago We have been extremely pleased with the quality of the carpet we selected for our entire second floor as well as the herringbone design that was expertly installed on our stairs and landing. From the moment we walked into your place of business, your staff has exceeded our expectations. We were greeted by the delightful and knowledgeable Rachel, who listened carefully to our goals and then guided us through our options. We were on a tight timeline and your team met every one of our needs quickly and punctually (no stereotypes here of unreliable contractors who are hours late or fail to show up at all... the Rigdon appraiser AND installers were a few minutes early for every appointment!) The installers were fantastic. They were extremely neat (and I am a neat freak!). The lead installer has been laying carpet for decades. His talent is highlighted on our challenging open staircase that he had to match the herringbone pattern as well as wrap it around the outer stair tread. Amazing!!!
5.0
5 months ago We have been extremely pleased with the quality of the carpet we selected for our entire second floor as well as the herringbone design that was expertly installed on our stairs and landing. From the moment we walked into your place of business, your staff has exceeded our expectations. We were greeted by the delightful and knowledgeable Rachel, who listened carefully to our goals and then guided us through our options. We were on a tight timeline and your team met every one of our needs quickly and punctually (no stereotypes here of unreliable contractors who are hours late or fail to show up at all... the Rigdon appraiser AND installers were actually a couple of minutes early for each appointment!) The carpet technicians were fantastic. They were extremely neat (and I am a neat freak!). The lead installer has been laying carpet for decades. His talent is highlighted on our challenging open staircase that he had to match the herringbone pattern as well as wrap it around the outer stair tread. Amazing!!! I would not hesitate to hire Team Rigdon again.
5.0
5 months ago We have been extremely pleased with the quality of the carpet we selected for our entire second floor as well as the herringbone design that was expertly installed on our stairs and landing. From the moment we walked into your place of business, your staff has exceeded our expectations. We were greeted by the delightful and knowledgeable Rachel, who listened carefully to our goals and then guided us through our options. We were on a tight timeline and your team met every one of our needs quickly and punctually (no stereotypes here of unreliable contractors who are hours late or fail to show up at all... the Rigdon appraiser AND installers were a few minutes early for every appointment!) The installers were fantastic. They were extremely neat (and I am a neat freak!). The lead installer has been laying carpet for decades. His talent is highlighted on our challenging open staircase that he had to match the herringbone pattern as well as wrap it around the outer stair tread. Amazing!!!
5.0
5 months ago Fair price & great installer.
5.0
5 months ago The floors look great. The few areas that could have been better is communication and time expectation. I appreciated the call to discuss start date the week before, but it took longer than expected and when I had to ask off at work it put me in a time crunch. When I got the final bill it stated past due...I never received a first final bill.
5.0
6 months ago The installers were on time, worked quickly, and did a really nice job!
5.0
6 months ago Very reasonable price for laundry room tile installation. Workers were professional, showed up on time, and did a good job. Would definitely recommend.
5.0
6 months ago I was given excellent ideas and I really appreciated all of his help.
5.0
6 months ago I was given excellent ideas and I really appreciated all of his help.
5.0
6 months ago I was given excellent ideas and I really appreciated all of his help.
5.0
6 months ago Rigdon Floor Coverings were great from beginning to end. Sandy helped me select carpeting when I visited the showroom. She was available as soon as I walked in and zeroed in immediately on what I was looking for. Three days later, the owner, Bob, visited my house to take measurements and talk details of the install. This incredibly nice man answered all my extremely detailed questions with ease. Today, two weeks after initially visiting the showroom, my carpet is going in; two guys doing a hallway, two bedrooms, and three closets. They arrived five minutes early (perfect in my book), took a look and got to work. It took them just over three hours to install, which means I still have half a day off to setup and relax. To top it off, they robbed themselves on the price. I would pay more for this level of service, but that's not Bob's way. Quality work at unbeatable prices. That's how Rigdon does it.
3.0
7 months ago Great final product. Never was contacted to replace wood pieces under our stairwell though. I called and never heard back from their scheduler.
5.0
7 months ago All the staff I dealt with were professional and helpful. I appreciated the personal service that everyone provided. Bob did the measurements himself and gave me a couple of ideas I had not considered. The sales staff were both helpful and provided good advice. The installers were conscientious, worked hard and left the area clean. I will recommend you to others. Thanks!
2.0
9 months ago The guys did a great job. My floors look great
5.0
10 months ago You did a great job! I love doing laundry now in my new room! 😊
5.0
10 months ago You did a great job! I love doing laundry now in my new room! 😊
5.0
10 months ago Bob and his team are wonderful people to work with and the job is done correctly!
5.0
10 months ago Everyone I dealt with was very pleasant and professional. I very much appreciated their help. They came on time and did everything requested. Now do I get more suckers?
5.0
10 months ago Bob and crew are wonderful working with
5.0
10 months ago Great as always. I tell everyone about you. Rinda Hardman
5.0
10 months ago I was trying to click 5 stars but the link won't load I was very, very happy with every aspect of the experience from selecting to carpet to measuring to install. The install team was friendly and laughing, such a joy to have in my home. Plan to use when ready to re-carpet the rest of my my home and would absolutely recommend! Thanks everyone!
5.0
11 months ago Very competent workers. Excellent job. 5 star.
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago Very professional company, precision installation, thank you for making our MBR look beautiful!! No more carpet!!
5.0
12 months ago A Pleasant Surprise We had the difficult job of trying to match some discontinued "Original Pergo" laminate plank that was put in this home by a previous owner. Not finding anything close to it at the usual big box stores, or online, it was serendipity to discover at Rigdon Flooring a "luxury vinyl" plank (of all things) that would work. From the start of the order and installation process Bob Rigdon, and every employee of his that we met, were kind and helpful. Bruno and Richie especially managed our expectations and worked until we were satisfied, which is great customer service and much appreciated. We can't speak to pricing because we jumped when we found what was needed. But we like to think that we got our money's worth because Bob used to do flooring installation himself and knows the physical toll it takes. It was also clear that he respects his employees and so probably pays them fairly. Our flooring has a good foundation and is commercial grade at our request. We expect it to take a beating for decades and now look forward to using Rigdon Flooring again when it's time to replace the carpeting. Let that be our best recommendation.
5.0
last year Great Job!
4.0
last year The installers did a great job. I think the estimate could have been broken out more. I got more detail when they sent the final bill. Also I had to contact Ridgon for a final receipt. I should not have had to do that. Otherwise I would have rated you a 5. I rate the installation alone a "5".
5.0
last year Very professional. as always!
4.0
last year Emilio and Sergio were very professional and very experienced. I think they deserve a couple days off with pay!!!
5.0
last year Fantastic service and pricing. Everyone at Rigdon was very helpful. The guys who put in my flooring were very kind and professional.
5.0
last year Excellent Installers - excellent work - courteous - careful - didn't waste time - professional Love the carpet Excellent experience from start to finish.
5.0
last year Rigdon is always a fair price and they do quality work. They have done tile work, both heated and non, wood flooring replacement and refinishing and 3 floors of carpet for me. Love, love, love them!
5.0
last year Rigdon is always a fair price and they do quality work. They have done tile work, both heated and non, wood flooring replacement and refinishing and 3 floors of carpet for me. Love, love, love them!
5.0
last year Rigdon is always a fair price and they do quality work. They have done tile work, both heated and non, wood flooring replacement and refinishing and 3 floors of carpet for me. Love, love, love them!
5.0
last year Love the carpet. Great quality and looks fantastic.
4.0
last year We are enjoying our carpet. Everything looks great! Thank you! Holly Hollenbeck
5.0
last year They have installed carpet in a couple houses for us. They did a great job for both. Staff are friendly and they perform great quality work in a timely manner. Thanks!!
last year Thanks Trista! We appreciate the kind words!
5.0
last year Rigdon Floor is professional from beginning to end. I had two bathroom floors replaced. I really had no idea what I wanted when I went in. The sales staff was very helpful in suggesting logical choices. It was approx 2 weeks from the time I went in until my floors were finished. The estimate was very reasonable and spot on. The installation team that did my floors was polite and professional. They left everything better than they found it. My new floors are beautiful. I would highly recommend this company. What a great experience from start to finish.
5.0
last year It took a while to get our carpet (over 2 months) but otherwise the service was excellent and the installers did an awesome job!
5.0
last year Very pleased with great service at competitive prices.
5.0
last year Great folks to work with. Installation was excellent.
5.0
last year Very pleased with excellent service at competitive price.
4.0
last year Guys were great. Thanks
4.0
last year please don't eat lunch in people's bedrooms and please knock when entering someone's home! Lunch was eaten in one family members bedroom...they have an anaphylactic food allergy. And it is courteous to knock on the front door when arriving rather than just walking in.
last year My apologies for the mis-steps--this has been addressed. Thanks for letting me know---this is very embarrassing. Best regards- Bob Rigdon
5.0
last year Allow me to add another five star rating for Rigdon Floor Coverings! The sales representatives are knowledgeable, helpful and patient (I'm talking to you Rachel!), the installers are skilled, friendly, efficient and precise. Mr. Bob Rigdon has pulled together (and maintains) a unique service delivery team of true professionals who are all focused on providing and installing the best and most attractive solutions. We had a very difficult and unusual requirement...recovering a Jacuzzi tub on a platform with a lot of complex folds, bends, compartments etc. The Rigdon team executed the solution flawlessly. I will never consider a purchase from another floor covering company as long as Ridgon is doing business.
5.0
last year Really terrific job--they hire competent people who know their stuff and make sure the job is done correctly.
5.0
last year Excellent service from start to finish. The installers did a wonderful job and were pleasant and professional. We are a repeat customer and highly recommend them.
5.0
last year From Bob to Rachel to the guys who did the install - simple perfection at its best !
5.0
last year Excellent job.
5.0
2 years ago Great service 5
2 years ago "They recently installed a hardwood floor for us perfectly, despite several delays on our part, needing to reschedule due to a sub-floor problem. They were very helpful"
5.0
2 years ago happy with the service the process was very easy and I like the new floor
5.0
2 years ago Wow, best carpet shopping experience ever! Great selection and more importantly friendly, honest customer service. Rachel was so very helpful in helping us choose our carpet for our new home in Seattle. Thanks so much for making this stressful decision a breeze.
5.0
2 years ago Very Friendly & Great Service I used them for a bedroom and they were very accommodative to our renovation schedule.
5.0
2 years ago Fabulous service! "We had Rigdon service on three floors in our home - repairs carpet in a finished room on the lowest level, stretched carpet in the upstairs bedrooms and loft area and new carpet and flooring installation in our master suite. Absolutely wonderful from initial excellent customer service to the quality installation. We will only use Rigdon Floor Covering for any and all future work re: flooring."
5.0
2 years ago "Quality work, easy to work with" I've used Rigdon on several occasions. I'm always very satisfied and will continue to use them exclusively for all my flooring.
5.0
2 years ago Great experience!! I liked the carpet and the installation crew was phenomenal. They cleaned up the area and were courteous. I would recommend them.
5.0
2 years ago Exceptional work and very clean! "I scheduled to have all of my carpets replaced AND my hard wood to be re-stained - all while out of town. Not only was the quality of the work fabulous, and every piece of furniture returned to its place, the home was immaculate in terms of any debris from the installation and staining. I would highly recommend Rigdon for any flooring you needed done."
5.0
2 years ago Carpet and Floor Tile "Replaced carpet throughout the entire house as well as floor tile in three bathrooms. The project proceeded well from start to finish. We had some miscommunication regarding carpet installation in one bedroom as to whether it was supposed to get carpet or not. Hence, initially the carpet was not ordered nor included in the original bid. However, the issue was resolved to my satisfaction."
4.0
2 years ago Great place Used them for many years. Always great!! Bob and rachael are great
5.0
2 years ago Review Very happy with my new carpet. Installers were friendly and helpful and left everything neat and clean.
5.0
3 years ago Very Responsive and Accommodating "We bought carpet, tile and wood flooring from Rigdon. Rachel worked hard to match us to the right products. I'm particular about flooring and was worried about the installation of our Hickory floors, especially. I asked that we get a ""charmingly random pattern"". We are VERY satisfied with the result. We did business with Rigdon shortly afterward when we carpeted another area in our home. Because I am very particular and there are always tweaky little things, I would more accurately post a 4 1/2 star rating, but there is no option for that. Thanks, Bob!!"
5.0
3 years ago So Glad They Were Flexible "This project had a different outcome than we expected, started out with replacing ceramic tile in my kitchen and powder room with new hardwood, but when Bob's team finished scraping the layers we found my 100+ yr old home's original hardwood in pretty good shape. They really worked hard to make it look perfect again, always with a can-do attitude, even with the challenges of the uneven slopes and filling the moulding gaps left from the ceramic tile retrofit. I was also pleased with the extra steps they took to hook up the appliances and fixtures and made sure they all worked with no leaks. The project came in less than the estimate too, so that was a pleasure. Would definitely work with them again. Thank you! P.S. Wish I could attach a photo, but it says it's too big, sorry!"
5.0
3 years ago Rigdon's did a wonderful job installing our wood laminate floors. The owner had a fair price and was absolutely great to work with. When we were looking for installers, they had the best prices. Our floors look amazing and I couldn't be happier.
5.0
3 years ago I can't say enough about this company. They replaced carpet in my living, dining, bedroom and two bathrooms. Replaced with hardwood and tile. Also stripped a...
5.0
3 years ago I've known Bob Rigdon for over 30 years. I worked with him and his company in the renovating of multiple residential properties throughout the Kansas City area. When deciding to redecorate my own home, I contacted Bob. It took some time for me to finalize my choices. Bob and his staff remained patient and understanding with me. They accommodated me and my endless questions and modifications of my choices (Thank you, Sandy!) I never felt pressured, their only concern being my satisfaction. From the crew that installed and finished my hardwood floors, to the crews who installed tile in my bathrooms and carpet in my bedrooms, I could not be more pleased. Each crew arrived on time, was professional and courteous, it was evident they took pride in their work, and they were most concerned with making sure I was happy and satisfied with the outcome. Rigdon Floor Coverings has been in business as long as they have because they know their business, they have top quality products at fair prices, and most important, they know how to treat and value their customers. Do yourself a favor.....use this company. You'll be glad you did.
5.0
4 years ago Great selection, service, experience, price and installation. Rigdon Floor Coverings installed carpets in our bedrooms/halls, dining and staircase with spindles. I appreciate their knowledge for each type of carpet, pad, and what would work best for our preferences and needs. We asked them to stretch carpet in our basement, installed by the previous homeowner, and they did an excellent job. They also have a great selection of hardwood & tile. Can't say enough about their experience and overall how nice it was to work with them.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago On the recommendation of another very satisfied customer we went to Ridgon for carpeting and vinyl. We were delighted with good pricing, very competent, respectful and skilled installers, and an excellent job. We highly recommend them.
5.0
5 years ago This customer did not leave a comment.
5.0
7 years ago Quality and service are tops with me. I've done business with Rigdon Floor Coverings for over 25 years. Today, it's the same..absolutely nothing has changed...same great service and pricing from the owner, Bob Rigdon. I'm convinced Bob treats his employees the same way he treats his customers. He speaks so highly of them and they speak highly of him. Same happy people working there that have been with him for years. Sandy in the office, Reuben and Dave installing. I've had wood floors, carpeting and tile floors done by Rigdon. I know to expect the best because I'm going to get it. Reuben just finished a job for me. He's such a polite gentleman, a total perfectionist, clean cut, and loves his family. He cleaned up everything so nicely. While he was working, he told me a story about how nice Rigdon's customers are. One even requested him for a job at the Lake of the Ozarks. He drove back and forth every day to do the job and was happy to do it. If more businesses followed the leadership of Bob Rigdon and his crews we would all reap the benefits. They have been in business for 35 years and definitely hold the key to success!