RIGDON FLOOR COVERINGS, INC.

4.9
|
50 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Rigdon Floor Coverings 3015 Merriam Ln, Kansas City, KS 66106-4689 913-362-9829 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
50 Reviews

Reviews


5.0
last week It all was a pleasant experience..... from selecting carpet to the final cleanup after installation. This was my second time working with Rigdon and would definitely work with them again as well as refer.
5.0
last month Very professional and great customer service!
5.0
last month Great service. Done very timely. Everyone was pleasant
5.0
2 months ago Great job by true professionals!
5.0
3 months ago Although there was trouble during the first instal of my hardwood floors. Bob took my calls and explained me through the process until new floors were installed. After all was said and done the floors look great.
5.0
3 months ago Bob is wonderful! We had some issues with our flooring (not Rigdon’s fault) and Bob went above and beyond to make it right! We have been using Rigdon for the last couple years and will continue to use them for future flooring! We refer all of our friends and family as well! Thanks for being one of the good guys!
5.0
4 months ago Very pleased with workmanship and product.
5.0
4 months ago Very pleased with workmanship and product.
5.0
4 months ago Your company did an excellent job with the new custom floors at our dental office.. We are very happy with the results.
5.0
4 months ago Our bathroom tile looks amazing!
3.0
5 months ago Price was high in my mind and when I talked to them on the phone it was a lot of "oh" and "uhm".
5 months ago Hi Tom, First of all, I would like to start by apologizing for the unsatisfactory experience that you had with us. It is always frustrating to call a business and feel like you are getting vague and uneducated answers. With that said, it can be very difficult for us to give estimates over the phone, due to the nature of our business. We are always happy to come out and give a free estimate in order to give you an accurate price and detailed explanation of the scope of your work. Thank you for your feedback, we are always trying to improve on our service.
5.0
5 months ago Great experience. Professional install team, on time, skilled, and efficient.
5.0
5 months ago Friendly crews, great installation
5.0
5 months ago I would give you an A overall- especially enjoyed working with Bob-only negative was rework of a few small areas of the floor which had varnish bubbles -not sure if enough finish placed over rework - but in one area pooling of excessive finish is evident with poor tradition to original work
5.0
6 months ago Rigdon installed carpeting on two projects and both turned out great! The staff and install crew are extremely professional and detail oriented. Great price...great product. I would recommend Rigdon to anybody.
5.0
6 months ago Thank you! Great service!!!
5.0
6 months ago Very good to work with. Gave clear estimate and stuck to it. Very accommodating and quick!
5.0
6 months ago First rate! Rigdon came out and helped us scope the project and pick the products. We had a project that included linoleum, engineered wood, and carpet. Their installers were very professional, friendly, and skilled. We are very pleased with the outcome.
5.0
11 months ago Rigdon Floor Coverings were great from beginning to end. Sandy helped me select carpeting when I visited the showroom. She was available as soon as I walked in and zeroed in immediately on what I was looking for. Three days later, the owner, Bob, visited my house to take measurements and talk details of the install. This incredibly nice man answered all my extremely detailed questions with ease. Today, two weeks after initially visiting the showroom, my carpet is going in; two guys doing a hallway, two bedrooms, and three closets. They arrived five minutes early (perfect in my book), took a look and got to work. It took them just over three hours to install, which means I still have half a day off to setup and relax. To top it off, they robbed themselves on the price. I would pay more for this level of service, but that's not Bob's way. Quality work at unbeatable prices. That's how Rigdon does it.
5.0
last year Bob and his team are wonderful people to work with and the job is done correctly!
5.0
last year A Pleasant Surprise We had the difficult job of trying to match some discontinued "Original Pergo" laminate plank that was put in this home by a previous owner. Not finding anything close to it at the usual big box stores, or online, it was serendipity to discover at Rigdon Flooring a "luxury vinyl" plank (of all things) that would work. From the start of the order and installation process Bob Rigdon, and every employee of his that we met, were kind and helpful. Bruno and Richie especially managed our expectations and worked until we were satisfied, which is great customer service and much appreciated. We can't speak to pricing because we jumped when we found what was needed. But we like to think that we got our money's worth because Bob used to do flooring installation himself and knows the physical toll it takes. It was also clear that he respects his employees and so probably pays them fairly. Our flooring has a good foundation and is commercial grade at our request. We expect it to take a beating for decades and now look forward to using Rigdon Flooring again when it's time to replace the carpeting. Let that be our best recommendation.
5.0
last year Rigdon is always a fair price and they do quality work. They have done tile work, both heated and non, wood flooring replacement and refinishing and 3 floors of carpet for me. Love, love, love them!
5.0
last year Rigdon is always a fair price and they do quality work. They have done tile work, both heated and non, wood flooring replacement and refinishing and 3 floors of carpet for me. Love, love, love them!
5.0
last year They have installed carpet in a couple houses for us. They did a great job for both. Staff are friendly and they perform great quality work in a timely manner. Thanks!!
last year Thanks Trista! We appreciate the kind words!
5.0
last year Rigdon Floor is professional from beginning to end. I had two bathroom floors replaced. I really had no idea what I wanted when I went in. The sales staff was very helpful in suggesting logical choices. It was approx 2 weeks from the time I went in until my floors were finished. The estimate was very reasonable and spot on. The installation team that did my floors was polite and professional. They left everything better than they found it. My new floors are beautiful. I would highly recommend this company. What a great experience from start to finish.
5.0
2 years ago Very pleased with excellent service at competitive price.
5.0
2 years ago Allow me to add another five star rating for Rigdon Floor Coverings! The sales representatives are knowledgeable, helpful and patient (I'm talking to you Rachel!), the installers are skilled, friendly, efficient and precise. Mr. Bob Rigdon has pulled together (and maintains) a unique service delivery team of true professionals who are all focused on providing and installing the best and most attractive solutions. We had a very difficult and unusual requirement...recovering a Jacuzzi tub on a platform with a lot of complex folds, bends, compartments etc. The Rigdon team executed the solution flawlessly. I will never consider a purchase from another floor covering company as long as Ridgon is doing business.
5.0
2 years ago Really terrific job--they hire competent people who know their stuff and make sure the job is done correctly.
5.0
3 years ago Great service 5
3 years ago "They recently installed a hardwood floor for us perfectly, despite several delays on our part, needing to reschedule due to a sub-floor problem. They were very helpful"
5.0
3 years ago happy with the service the process was very easy and I like the new floor
5.0
3 years ago Wow, best carpet shopping experience ever! Great selection and more importantly friendly, honest customer service. Rachel was so very helpful in helping us choose our carpet for our new home in Seattle. Thanks so much for making this stressful decision a breeze.
5.0
3 years ago Very Friendly & Great Service I used them for a bedroom and they were very accommodative to our renovation schedule.
5.0
3 years ago Fabulous service! "We had Rigdon service on three floors in our home - repairs carpet in a finished room on the lowest level, stretched carpet in the upstairs bedrooms and loft area and new carpet and flooring installation in our master suite. Absolutely wonderful from initial excellent customer service to the quality installation. We will only use Rigdon Floor Covering for any and all future work re: flooring."
5.0
3 years ago "Quality work, easy to work with" I've used Rigdon on several occasions. I'm always very satisfied and will continue to use them exclusively for all my flooring.
5.0
3 years ago Great experience!! I liked the carpet and the installation crew was phenomenal. They cleaned up the area and were courteous. I would recommend them.
5.0
3 years ago Exceptional work and very clean! "I scheduled to have all of my carpets replaced AND my hard wood to be re-stained - all while out of town. Not only was the quality of the work fabulous, and every piece of furniture returned to its place, the home was immaculate in terms of any debris from the installation and staining. I would highly recommend Rigdon for any flooring you needed done."
5.0
3 years ago Carpet and Floor Tile "Replaced carpet throughout the entire house as well as floor tile in three bathrooms. The project proceeded well from start to finish. We had some miscommunication regarding carpet installation in one bedroom as to whether it was supposed to get carpet or not. Hence, initially the carpet was not ordered nor included in the original bid. However, the issue was resolved to my satisfaction."
4.0
3 years ago Great place Used them for many years. Always great!! Bob and rachael are great
5.0
3 years ago Review Very happy with my new carpet. Installers were friendly and helpful and left everything neat and clean.
5.0
3 years ago Very Responsive and Accommodating "We bought carpet, tile and wood flooring from Rigdon. Rachel worked hard to match us to the right products. I'm particular about flooring and was worried about the installation of our Hickory floors, especially. I asked that we get a ""charmingly random pattern"". We are VERY satisfied with the result. We did business with Rigdon shortly afterward when we carpeted another area in our home. Because I am very particular and there are always tweaky little things, I would more accurately post a 4 1/2 star rating, but there is no option for that. Thanks, Bob!!"
5.0
3 years ago So Glad They Were Flexible "This project had a different outcome than we expected, started out with replacing ceramic tile in my kitchen and powder room with new hardwood, but when Bob's team finished scraping the layers we found my 100+ yr old home's original hardwood in pretty good shape. They really worked hard to make it look perfect again, always with a can-do attitude, even with the challenges of the uneven slopes and filling the moulding gaps left from the ceramic tile retrofit. I was also pleased with the extra steps they took to hook up the appliances and fixtures and made sure they all worked with no leaks. The project came in less than the estimate too, so that was a pleasure. Would definitely work with them again. Thank you! P.S. Wish I could attach a photo, but it says it's too big, sorry!"
5.0
3 years ago Rigdon's did a wonderful job installing our wood laminate floors. The owner had a fair price and was absolutely great to work with. When we were looking for installers, they had the best prices. Our floors look amazing and I couldn't be happier.
5.0
3 years ago I can't say enough about this company. They replaced carpet in my living, dining, bedroom and two bathrooms. Replaced with hardwood and tile. Also stripped a...
5.0
4 years ago I've known Bob Rigdon for over 30 years. I worked with him and his company in the renovating of multiple residential properties throughout the Kansas City area. When deciding to redecorate my own home, I contacted Bob. It took some time for me to finalize my choices. Bob and his staff remained patient and understanding with me. They accommodated me and my endless questions and modifications of my choices (Thank you, Sandy!) I never felt pressured, their only concern being my satisfaction. From the crew that installed and finished my hardwood floors, to the crews who installed tile in my bathrooms and carpet in my bedrooms, I could not be more pleased. Each crew arrived on time, was professional and courteous, it was evident they took pride in their work, and they were most concerned with making sure I was happy and satisfied with the outcome. Rigdon Floor Coverings has been in business as long as they have because they know their business, they have top quality products at fair prices, and most important, they know how to treat and value their customers. Do yourself a favor.....use this company. You'll be glad you did.
5.0
4 years ago Great selection, service, experience, price and installation. Rigdon Floor Coverings installed carpets in our bedrooms/halls, dining and staircase with spindles. I appreciate their knowledge for each type of carpet, pad, and what would work best for our preferences and needs. We asked them to stretch carpet in our basement, installed by the previous homeowner, and they did an excellent job. They also have a great selection of hardwood & tile. Can't say enough about their experience and overall how nice it was to work with them.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago On the recommendation of another very satisfied customer we went to Ridgon for carpeting and vinyl. We were delighted with good pricing, very competent, respectful and skilled installers, and an excellent job. We highly recommend them.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago Quality and service are tops with me. I've done business with Rigdon Floor Coverings for over 25 years. Today, it's the same..absolutely nothing has changed...same great service and pricing from the owner, Bob Rigdon. I'm convinced Bob treats his employees the same way he treats his customers. He speaks so highly of them and they speak highly of him. Same happy people working there that have been with him for years. Sandy in the office, Reuben and Dave installing. I've had wood floors, carpeting and tile floors done by Rigdon. I know to expect the best because I'm going to get it. Reuben just finished a job for me. He's such a polite gentleman, a total perfectionist, clean cut, and loves his family. He cleaned up everything so nicely. While he was working, he told me a story about how nice Rigdon's customers are. One even requested him for a job at the Lake of the Ozarks. He drove back and forth every day to do the job and was happy to do it. If more businesses followed the leadership of Bob Rigdon and his crews we would all reap the benefits. They have been in business for 35 years and definitely hold the key to success!