FLOOR SOURCE FLOOR COVERING NETWORK

4.7
|
47 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Floor Source 65 West St, Auburn, MA 01501-1301 508-721-7777 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
47 Reviews

Reviews


4.0
3 months ago This customer did not leave a comment.
3 months ago Thank you for the star rating review! We appreciate our customers feedback and always strive to create every customers experience the best. If there was something we could have done differently to have your experience here at Floor Source be at a 5 Star please let us know. Thank you again and we hope to help you with your flooring needs in the near future!
4.0
4 months ago We had a great experience at Floor Source! The staff was very friendly and helpful. We were grateful to bring home samples of the tile to see what it would look like in our space. Offered high quality products. The only disappointment was paying quite a lot for shipping fees, when we were picking up the tile ourselves in the store. Overall solid experience and would recommend, thank you Floor Source!
4.0
4 months ago We had a great experience at Floor Source! The staff was very friendly and helpful. We were grateful to bring home samples of the tile to see what it would look like in our space. Offered high quality products. The only disappointment was paying quite a lot for shipping fees, when we were picking up the tile ourselves in the store. Overall solid experience and would recommend, thank you Floor Source!
0.0
4 months ago We have used Floor Source 2 or 3 times now for the carpets in our home. Over the years Kerry & his staff have been fantastic. They are professional, knowledgeable and do a great job with their work. From the super nice people that I worked with in the office/showroom to the sales & installation staff everything was top notch! We are so happy with our most recent installation of carpet and will be calling again soon for some more rooms! I Highly recommend Floor Source they truly are a company you will be happy working with! (I give them 5 Stars)
4 months ago Thanks so much .. we always try to do our best
5.0
4 months ago Suzette at the Floor Source is terrific! She guided me effortlessly through the initial phase of pulling together the flooring, tile and accent glass. There’ s lot of choices! It was extra cool she really liked my design choices :). I was very impressed with the ordering phase as Tim Palumbo diligently drew out a plan, took my numbers, checked twice then triple checked with my Awesome gcSteve Fortier, before ordering- “measure twice, cut once” NICE Then they went above and beyond the call of duty when I had a design addition and needed extra material. They expedited the order and BAM job well done. A million thank uou’s Tim and Team❣️
5.0
4 months ago Suzette at the Floor Source is terrific! She guided me effortlessly through the initial phase of pulling together the flooring, tile and accent glass. There’ s lot of choices! It was extra cool she really liked my design choices :). I was very impressed with the ordering phase as Tim Palumbo diligently drew out a plan, took my numbers, checked twice then triple checked with my Awesome gcSteve Fortier, before ordering- “measure twice, cut once” NICE Then they went above and beyond the call of duty when I had a design addition and needed extra material. They expedited the order and BAM job well done. A million thank uou’s Tim and Team❣️
4.0
5 months ago Nice place
4 months ago Thank you for writing us a review, we appreciate this very much and know your opinion matters! Please don't hesitate to contact us if you need any help with your floor covering, we are always here to help at Floor Source!
5.0
5 months ago Great service
4 months ago Karen, we are so glad to hear you were satisfied with our service and that our team did an awesome job of taking care of your flooring needs! Thank you for taking the time to write us a review, and we look forward to helping you in the future!
3.0
5 months ago This customer did not leave a comment.
4 months ago Martin, we are always striving to provide the highest level of customer service to all of our customers and feedback helps us improve. If there is something we could have done to create a better experience for you please let us know at your convenience. This would be greatly appreciated and we hope to hear from you soon!
0.0
5 months ago I had a great experience with this company. I walked in and was helped right away. They came out to my house to see the floor and measure it. The installers were great and got the floor installed quickly. There was a small issue with the floor and they came right away to correct it and now it’s perfect! I am very happy with my floor. I would highly recommend this company.
4 months ago Patricia, thank you so much for the review! We, here at Floor Source, take pride in helping our customers and solving any issue that may arise. If there is anything you may need in the future please let us know, we would be happy to be of service!
5.0
7 months ago This customer did not leave a comment.
4 months ago Thank you for the five star rating! We are so glad to know you had a positive experience here at Floor Source and would be happy to help you with anything you may need in the future!
5.0
8 months ago Went to the other floor store in Auburn and ended up walking out due to service. Then went to Floor Source and wish I had gone there first. The service was fantastic (Rob was great!), they provided many flooring options after asking us questions about our needs in the home. Prices were reasonable and delivery of product was super fast! I'd recommend them for any flooring needs you may have!
5.0
8 months ago Great prices and Cutomer service was excellent. Carol went out of her way to make my experience exceptional. I won't buy flooring anywhere else.
5.0
9 months ago This customer did not leave a comment.
5.0
11 months ago We've used Floor Source 2 times and both times we were extremely pleased. First time (December 2017) was "long distance" all through telephone/email to get laminate flooring in our main room. They installed in record time and it was completed before the movers showed up. And it was exactly what we wanted. 2nd time (July 2018), we moved to a new condo and wanted to update floors before we moved in. We had wonderful ceramic tile put in the kitchen and new carpeting in master bedroom. Work was completed on time and looked great. Good prices and great customer service.
5.0
11 months ago Great place for everything flooring! Nice sales staff and great installers! A little pricey but worth the extra money if you want it done right!
5.0
12 months ago Great people to work with. Knowledgeable and friendly!
12 months ago Thank you for writing us a review! We appreciate this very much and are so happy to hear you had such a great experience with us. We hope to have the opportunity to help you with any of your future flooring needs!
4.0
last year I would hire this company again, the floor they installed looks great.
12 months ago Thank you for taking the time to write us a review! We are so glad to hear you are happy with the flooring that was installed. It is our goal to provide customers with a floor that will last and look great for years to come!
5.0
last year Excellent customer service all around.
12 months ago Jamie, thank you for writing a review! We appreciate this very much and are so pleased to know you had a great experience with us. We hope to have the opportunity to help you with any future projects!
5.0
last year We were looking to replace our linoleum flooring which we have had for many years with the same Armstrong flooring. Mike our salesman brought in samples for us to look at. After our selection, he came to the house and measured. In the meantime he emailed the manufacturer's care manual to us. The new Linoleum was professionally installed. The flooring looks great. I will be happy to recommend Floor Source of Auburn. Everyone I spoke to there was eager to answer any questions we had.
last year We are glad to hear that you had a great experience with us and are happy with your new flooring! It is our goal to provide our customers with a simple and seamless process from selecting material to installation. Thank you so much for writing us a review and we look forward to helping you with any future flooring needs!
5.0
last year The staff at Floor Source in Auburn Ma was very prompt and very professional . Tim was easy to work with really knows about carpets. The Installation team was very professional and courteous and picked up after themselves. I would definitely recommend them and I would definitely use them for any flooring needs in the future
last year Thank you so much for writing us a review! We are very pleased to hear you had such a great experience with our sales staff and installers. The Floor Source team looks forward to seeing you again and helping you with future projects!
5.0
last year I have been working with Floor Source for a good number of years now. They have always been very helpful and efficient with any of my flooring/ material needs. They provide me with the confidence to send any customer their way, knowing they will be greeted warmly And professionally; questions will be answered and jobs get done smoothly.
last year We are happy to hear that you had a great experience with us! It is our goal to provide excellent service and I'm glad that Floor Source was able to service you and your customers in a positive way. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year A Great selection & fair pricing. Floor Source has a very knowledgable and helpful staff, I Highly recommend them for all your flooring needs! As an interior designer, I often bring my clients here... backsplash, floor and wall tile, carpeting or wood flooring. Lots to choose from!
5.0
last year This customer did not leave a comment.
last year Thank you for the 5 Star Review! We appreciate your feedback and are happy to help you with anything that may you need in the future!
5.0
last year This customer did not leave a comment.
last year Thank you for the 5 Star Review! We appreciate your feedback and look forward to the opportunity of helping you in the future!
5.0
last year Great selection and very helpful. Haven’t done business with them yet so I can’t comment on the business aspect!
5.0
last year Floor Source is a friendly, family owned business......They have been around many years....I am an Interior Designer who has every confidence in bringing my clients to them! I love this group and how they all work so well together in meeting the needs of the customer .....Thank you so much guys! Julie French Interiors
last year Julie, we are so glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, we appreciate this very much and we look forward to serving you again in the future!
5.0
3 years ago Great store
5.0
3 years ago Discovered Floor Source online while researching hardwood floors. What a find! Within a week Chris came out to measure and answered all our questions. Flooring arrived quickly with installation scheduled shortly after. The professional sent to do the job was top notch and a perfectionist. We are thrilled and highly recommend Floor Source.
5.0
3 years ago I have used The Floor Source for both my business and personal property. The entire staff is professional and knowledgeable. A great selection of all flooring. I would not even consider going elsewhere for future projects.
5.0
3 years ago A must go! Best selection, reasonable prices, professional - they actually know what they are talking about! No comparison to a box store - much better in every respect.
5.0
3 years ago Best in the flooring business. Wonderful people to deal with. They epitomize professional, reasonable and excellence.
last year Marcus, we apologize for not responding in a timely manner but wanted to thank you for taking the time to write this review, your feedback is greatly appreciated! We are so pleased to hear about your positive experience with Floor Source and hope to have the opportunity to help you again in the future!
5.0
4 years ago We couldn't be happier working with Floor Source. They are excellent and truly helpful to any clients of ours that we send their way to purchase flooring items....
5.0
4 years ago As an interior designer, I have worked with Floor Source on quite a few projects. They are very knowledgable, professional and provide a wide variety of produc...
5.0
4 years ago We've worked with Floor Source for two projects in our home. One was carpeting a room and the other was tiling a room. The whole experience was positive, from selecting the material to installation and follow-up. We needed quite a bit of guidance going in because we didn't know what we wanted or what the best fit would be. Now that the projects are over we can say that we're happy with the choices we made and the work that Floor Source did for us. We have another project slated for next year and are planning on doing business with them again. I recommend them to anyone.
2.0
4 years ago Floor source has done several jobs for me, from installing my basement floor, kitchen back splash and 3 bathroom showers. One shower of which has some very unique angles. They provided excellent service from both the sales personnel as well as the contractors. They always arrived for appontments when they said they would and if they were going to be late they called. I would highly recommend them and I would absolutely use them again for additional jobs.
3 years ago Then you should change your 2 to a 5 :)
last year Linda, thank you for taking the time to write this review! We apologize we have not responded in a timely manner but wanted you to know your feedback is greatly appreciated!
5.0
4 years ago This was for a repair job in the basement of my home, on water damaged carpet. The men were on time, clean, neat and professional. The results were excellent an...
5.0
4 years ago This customer did not leave a comment.
last year Thank you for the 5 Star Review! We apologize for not responding to this in a timely manner but wanted to thank you for your feedback, this is greatly appreciated!
5.0
4 years ago I am a contractor who works with the Floor Source for all of our flooring and tiling needs. We have our clients meet with them directly to pick out materials. ...
5.0
4 years ago I absolutely love the floor source. I am a remodeling contractor, and I use them exclusively. The showroom is beautiful, the staff is extremely helpful, and I h...
5.0
4 years ago Very professional from quotation to job completion. (Approximately 400 sf of porcelain tile planks) Staff is very knowledgeable of all products and installati...
5.0
4 years ago Have done projects in the past using Floor Source's knowledgeable team. Never been disappointed by the quality of their products or craftsmanship.
last year Celinda, thank you for taking the time to write this review, your feedback is greatly appreciated! We apologize for not responding in a timely manner but hope to have the opportunity to help you with your flooring needs in the future!
3.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Hands down the best tile source in central MA. Extremely professional, friendly, attentive and knowledgeable staff. Tile selection was unparalleled compared to other shops in Worcester county. They can help you find an elite professional to contract for your project, or give the DIY'er the advice you need to succeed at the project. I cannot comment on their carpet or hardwood flooring as I did not use them for that.
3.0
6 years ago This customer did not leave a comment.
5.0
9 years ago Plesant Experience The staff at Floor Source has been very helpful in advising me on how to lay my new flooring that I purchased through them. They are always curteous and more than willing to spend the time with you to answer your questions.
4.0
9 years ago Flooring Purchase Within the past 3 months we have purchased pre-finished hardwood flooring and two different sets of tile from Floor Source. We spent quite a bit of time choosing what would work best for us. The women at the desk was more than willing to…