FLOOR SOURCE INC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Floor Source
65 West St, Auburn, MA 01501-1301
508-721-7777
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
710 B.
8 months ago
5.0
Morty D.
8 months ago
This is a great place with a great showroom and helpful employees. We used them 25 years ago on our first house and now we went back for our kitchen remodeling. It's not every day that you see the owner loading up the tiles in the vehicle. Very upbeat nice guy and I highly recommend this business..
5.0
Mark S.
10 months ago
We were very satisfied with Floor Source, and Suzette in particular. She helped us select carpet, tile, and hardwood flooring for our home and communicated with us regarding the demo and installation of new flooring. The contractors scheduled by Floor Source, Muddy Brook Builders and Ruiter's, were both excellent. The price was fair and reasonable and there were no surprises. We highly recommend Floor Source.
5.0
Bill A.
11 months ago
This has been a great experience completing an almost total renovation of our home following multiple frozen them burst heating pipes on our second floor. It has been a four month process and the great carpeting is the cherry on the top. Scott and Kyle were great, they worked from the time they arrive - none stop till the job was completed almost 8 hours later. The job was done perfectly! The carpet is a great addition to the home. Thank you to all those involved from the showroom, to ordering and instillation. I would recommend them all for your flooring needs.
5.0
Cathi L.
11 months ago
Floor Source was suggested to us by our contractor. Suzette was very helpful coordinating the tiles. Nate was the tile installer. His attention to detail along with his suggestions were invaluable. I would recommend Floor Source to anyone.
5.0
Lucy
11 months ago
I wanted to be sure you knew how much I appreciated how easy it was to work with you- and how pleased I am at how my floor came out. Alex and Paige were phenomenal. I will be recommending Floor Source to anyone that tells me they are thinking of getting new flooring.
5.0
Valerie R.
11 months ago
Pleasant professional people to work with. Awesome job installing my carpet. Thank you! 👍
5.0
Stephen S.
11 months ago
Helpful and knowledgeable staff. Bigger selection than big box stores with honest prices
5.0
Jane K.
11 months ago
Floor Source was highly recommended to us by two respected tradesmen. They were right. We now have a gorgeous kitchen tile floor! Thank you, Rob and staff for bending over backwards throughout the process to make sure we were pleased. Our installing carpenters were superb in their work and professionalism. We couldn't be happier with the results.
5.0
Meaghan C.
last year
I just want to start off by saying how amazing the Floor Source is. Rob helped us navigate a difficult process of replacing carpet for a homeowners claim, from price matching our existing carpets, picking out new carpets, and expediting the install date so we could move back into our house quickly. I would highly recommend them!!
5.0
Rick P.
last year
We selected Floor Source through and exhaustive search which paid off. Excellent quality carpet and impeccable installation. Very satisfied.
5.0
Elizabeth O.
last year
Can't say enough positives about this company- their communication is top notch. Super professional and accommodating to their customers. Paige and Rob were so easy to work with- I highly recommend this company. Will definitely contact them again for future business. Thank you so much!
5.0
Donna M.
last year
My experience from start to finish was amazing. From the Quote with Kerry to the installers and the office staff everyone was friendly and super helpful. The installers we so nice and very professional and our space was left perfectly clean. I would highly recommend Floor Source!
4.0
Deanna K.
last year
My husband, son and I went here to browse for ideas. They have so many varieties of tiles, and carpets. The associates were very knowledgeable about their profession.
5.0
JAMES L.
last year
Excellent service and everything was preformed on time at a reasonable price. Special thanks to my installer Alex did a great job on the flooring
5.0
Kelly B.
last year
5 stars all day long. We LOVE our new rugs and the service we received was exceptional (everything they said they would do, they did it). They sent us home with samples and set up an appointment to measure our rooms that same week. It didn't take long for the rugs to be installed and my husband who was home during the install, said the installers were friendly, professional, and worked quickly. We are so happy! Would highly recommend Floor Source!!!
5.0
Andrea
last year
I had a great experience. The staff was amazing to work with and the installers were great, they did a fantastic job. Would definitely recommend Floor Source.
4.0
Dilip P.
last year
5.0
Michael G.
last year
Floor Source is an excellent company to work with! From sales to installation they provided 5 Diamond service, and when we had a problem which was unconnected to them they were there and helped us resolve it. I highly highly recommend them and will use them again in the future.
5.0
Jason H.
last year
We Absolutely love working with the team at Floor Source. The staff is amazing, the prices are great and they have a huge selection to pick from!
5.0
Robert M.
last year
Always a pleasure to do busy with very knowledgeable.
4.0
Kenneth W.
3 years ago
5.0
Michelle C.
3 years ago
Great experience all around from ordering to install. The installer had attention to detail just awesome. He takes pride in what he does. Thank you for a great job.
5.0
Aviva B.
3 years ago
The customer service and professionalism are truly extraordinary. I worked with 5 different employees and they were all patient, knowledgeable, and thorough.
5.0
Jennifer H.
3 years ago
Floor Source is the place to go for flooring needs!! Great quality floors and the staff are so helpful and knowledgeable and they went above and beyond! I can't thank everyone from Floor Source enough for all of their help along the way. I would highly recommend!
5.0
Dan r.
3 years ago
Excellent experience. Floors came out great
5.0
Lisa P.
3 years ago
Everyone at Floor Source, Suzette, Tim, Kerry and Rob where so helpful and kind to me after my flooring nightmare that I dealt with the larger National flooring companies. Floor Source was dependable and reliable and showed up when they where suppose to and on time after I dealt with numerous no shows from other companies, they kept their promise to me. Kevin & Chris where wonderful, friendly and meticulous installers, they finished the job early and did a fantastic job, I am beyond happy with my new Mannington Vinyl flooring, it looks fabulous! Thank you again for your exceptional service! I will highly recommend them! :)
5.0
Kim F.
3 years ago
Had my office floors and home floors done by Floor Source and they came out amazing! I receive so many compliments on them from guests/ customers. They have a great selection to choose from and their staff is great! Rob was very knowledgeable and helped me pick the styles I had in mind. Going back for round three soon once my 3 season is finished. Great company!!
5.0
Terry G.
3 years ago
I visited several flooring stores prior to going to Floor Source. Once there, there was no going back. Rob came out to assist me, and once he heard what I was looking for,, put me in the right direction. This was a major condo renovation and Rob help coordinate the estimate and then the installs around my schedule. I've already recommended several other people to Floor Source and will continue to do so. Beautiful install. Transformation is even better than I envisioned.
5.0
Chad P.
3 years ago
5.0
Mark T.
4 years ago
5.0
Jennifer T.
4 years ago
I’m so happy I found this gem. You get knowledgeable, timely, and courteous customer service from all the employees. Highly recommend this place for your flooring and tile.
3.0
Marion R.
4 years ago
5.0
Sam S.
4 years ago
So far, I am very happy with Floor Source. I initially dealt with Tim who was quick to respond to my general inquiry and answer questions before scheduling a measure with Rob for two days later. From there, dealing with Rob was excellent. He came to measure the space, answered any questions regarding prep, install, product, and pricing, and was not pushy or overly sales-y like some others. The installation contractors were prompt each day and nice guys who appear to have done a good job installing the glue down vinyl planking. It was only installed a few days ago, so will revise the review if anything changes regarding the install or materials. Only minor negative is pricing is on the expensive side. However, with the way everything was handled, I was more comfortable and felt better paying more than using other vendors from whom I received lower quotes.
4.0
James P.
4 years ago
Great service high prices
5.0
David
4 years ago
The people at Floor Source provided a great experience. We worked mainly with Rob, but, like him, the others were knowledgeable, friendly, and very helpful. No pressure tactics either. Rob answered lots of uncommon questions specific to our project and was happy to let us have multiple samples for as long as necessary. The discount was great too. We’ll happily return to Floor Source when we need flooring.
Paige M.
4 years ago
David, thank you for writing us a review! We will be sure to let Rob and the rest of the team know what a great job they did providing you with such wonderful service! Thank you for doing business with Floor Source and allowing us the opportunity to earn your business, we will look forward to helping you with your next project!
5.0
David
4 years ago
The people at Floor Source provided a great experience. We worked mainly with Rob, but, like him, the others were knowledgeable, friendly, and very helpful. No pressure tactics either. Rob answered lots of uncommon questions specific to our project and was happy to let us have multiple samples for as long as necessary. The discount was great too. We’ll happily return to Floor Source when we need flooring.
5.0
Michele
4 years ago
Great experience from picking out the floor to installation. Everyone was very friendly and helpful. Would definitely buy from Floor Source again!
paige@floorsourceonline.com
4 years ago
That's what we love to hear! So glad your experience with us was superb! We appreciate your business and time you took to write this review. Enjoy your new flooring!
5.0
Jen R.
4 years ago
Love the customer service and attention to detail of the salespeople. With all the craziness going on right now they never wavered in their dedication to customer satisfaction.
paige@floorsourceonline.com
4 years ago
5.0
Beth A.
4 years ago
Paige M.
4 years ago
Thank you for the 5 stars! We appreciate this very much and are happy your experience with us was a great one!
5.0
Harry B.
4 years ago
Paige M.
4 years ago
Thank you for rating us at 5 stars!! It is always are goal to provide the best service and experience for all of our customers. If there is anything you may need in the future please don't hesitate to give us a call or stop by the showroom!
5.0
Mary P.
4 years ago
Been in twice and both times had amazing service.
Paige M.
4 years ago
Hi Mary, thank you for sharing your experience and taking the time to write a review! We appreciate this very much and we are so happy to know you had a great experience with us!
3.0
Michelle H.
4 years ago
5.0
bill d.
4 years ago
Excellent experience, working with Floor Source. They did everything they promised, when they said they would do it and they did it perfectly.
paige@floorsourceonline.com
4 years ago
We are so glad to know you are happy with our work and that the team did an awesome job taking care on your flooring project! Thank you for taking the time to write us a review, this is greatly appreciated! We will gladly be here to help you on any of your future projects!
5.0
Chris R.
4 years ago
Paige M.
4 years ago
Thank you for the 5 Star Review! We always appreciate customer feedback and are so happy that you enjoyed your experience with us! If there is anything you may need for future flooring projects please don't hesitate to contact us!
5.0
Marianna B.
5 years ago
Paige M.
5 years ago
Thank you so much for the five star review! We are so pleased to know you had a good experience with Floor Source and we hope to be able to work with you on your next flooring project!
3.0
Xxxx
5 years ago
I do think that the prices are high.
paige@floorsourceonline.com
5 years ago
Thank you for expressing your concerns. We, here at Floor Source, always welcome customer opinions as we want to create the best shopping experience for all. Regarding our pricing, we strive to keep our prices as competitive as possible, although we sell top quality material and our labor prices reflect the quality of work our installers produce. A fun quote we have posted "If you think it's expensive to hire a professional, wait until you hire an amateur" and you really do "get what you pay for" when it comes to flooring material.
4.0
Leonard B.
5 years ago
Paige M.
5 years ago
Thank you for the star rating review! We appreciate our customers feedback and always strive to create every customers experience the best. If there was something we could have done differently to have your experience here at Floor Source be at a 5 Star please let us know. Thank you again and we hope to help you with your flooring needs in the near future!
4.0
Lindsey F.
5 years ago
We had a great experience at Floor Source! The staff was very friendly and helpful. We were grateful to bring home samples of the tile to see what it would look like in our space. Offered high quality products. The only disappointment was paying quite a lot for shipping fees, when we were picking up the tile ourselves in the store. Overall solid experience and would recommend, thank you Floor Source!
4.0
Lindsey F.
5 years ago
We had a great experience at Floor Source! The staff was very friendly and helpful. We were grateful to bring home samples of the tile to see what it would look like in our space. Offered high quality products. The only disappointment was paying quite a lot for shipping fees, when we were picking up the tile ourselves in the store. Overall solid experience and would recommend, thank you Floor Source!
5.0
Sue A.
5 years ago
We have used Floor Source 2 or 3 times now for the carpets in our home. Over the years Kerry & his staff have been fantastic. They are professional, knowledgeable and do a great job with their work. From the super nice people that I worked with in the office/showroom to the sales & installation staff everything was top notch! We are so happy with our most recent installation of carpet and will be calling again soon for some more rooms! I Highly recommend Floor Source they truly are a company you will be happy working with! (I give them 5 Stars)
Kerry M.
5 years ago
Thanks so much .. we always try to do our best
5.0
Emily W.
5 years ago
Suzette at the Floor Source is terrific! She guided me effortlessly through the initial phase of pulling together the flooring, tile and accent glass. There’ s lot of choices! It was extra cool she really liked my design choices :). I was very impressed with the ordering phase as Tim Palumbo diligently drew out a plan, took my numbers, checked twice then triple checked with my Awesome gcSteve Fortier, before ordering- “measure twice, cut once” NICE Then they went above and beyond the call of duty when I had a design addition and needed extra material. They expedited the order and BAM job well done. A million thank uou’s Tim and Team❣️
5.0
Emily W.
5 years ago
Suzette at the Floor Source is terrific! She guided me effortlessly through the initial phase of pulling together the flooring, tile and accent glass. There’ s lot of choices! It was extra cool she really liked my design choices :). I was very impressed with the ordering phase as Tim Palumbo diligently drew out a plan, took my numbers, checked twice then triple checked with my Awesome gcSteve Fortier, before ordering- “measure twice, cut once” NICE Then they went above and beyond the call of duty when I had a design addition and needed extra material. They expedited the order and BAM job well done. A million thank uou’s Tim and Team❣️
5.0
Karen W.
5 years ago
Great service
Paige M.
5 years ago
Karen, we are so glad to hear you were satisfied with our service and that our team did an awesome job of taking care of your flooring needs! Thank you for taking the time to write us a review, and we look forward to helping you in the future!
4.0
Eddy B.
5 years ago
Nice place
Paige M.
5 years ago
Thank you for writing us a review, we appreciate this very much and know your opinion matters! Please don't hesitate to contact us if you need any help with your floor covering, we are always here to help at Floor Source!
3.0
Martin J.
5 years ago
Paige M.
5 years ago
Martin, we are always striving to provide the highest level of customer service to all of our customers and feedback helps us improve. If there is something we could have done to create a better experience for you please let us know at your convenience. This would be greatly appreciated and we hope to hear from you soon!
5.0
Patricia M.
5 years ago
I had a great experience with this company. I walked in and was helped right away. They came out to my house to see the floor and measure it. The installers were great and got the floor installed quickly. There was a small issue with the floor and they came right away to correct it and now it’s perfect! I am very happy with my floor. I would highly recommend this company.
Floor I.
5 years ago
Patricia, thank you so much for the review! We, here at Floor Source, take pride in helping our customers and solving any issue that may arise. If there is anything you may need in the future please let us know, we would be happy to be of service!
5.0
scot A.
5 years ago
Paige M.
5 years ago
Thank you for the five star rating! We are so glad to know you had a positive experience here at Floor Source and would be happy to help you with anything you may need in the future!
5.0
Pamela B.
5 years ago
Went to the other floor store in Auburn and ended up walking out due to service. Then went to Floor Source and wish I had gone there first. The service was fantastic (Rob was great!), they provided many flooring options after asking us questions about our needs in the home. Prices were reasonable and delivery of product was super fast! I'd recommend them for any flooring needs you may have!
5.0
WW W.
5 years ago
Great prices and Cutomer service was excellent. Carol went out of her way to make my experience exceptional. I won't buy flooring anywhere else.
5.0
Patrick E.
6 years ago
5.0
Cheryl K.
6 years ago
5.0
Dylan S.
6 years ago
Great place for everything flooring! Nice sales staff and great installers! A little pricey but worth the extra money if you want it done right!
5.0
Jessica C.
6 years ago
Great people to work with. Knowledgeable and friendly!
paige@floorsourceonline.com
6 years ago
Thank you for writing us a review! We appreciate this very much and are so happy to hear you had such a great experience with us. We hope to have the opportunity to help you with any of your future flooring needs!
4.0
Larry H.
6 years ago
I would hire this company again, the floor they installed looks great.
paige@floorsourceonline.com
6 years ago
Thank you for taking the time to write us a review! We are so glad to hear you are happy with the flooring that was installed. It is our goal to provide customers with a floor that will last and look great for years to come!
5.0
JAMIE P.
6 years ago
Excellent customer service all around.
paige@floorsourceonline.com
6 years ago
Jamie, thank you for writing a review! We appreciate this very much and are so pleased to know you had a great experience with us. We hope to have the opportunity to help you with any future projects!
5.0
Ginny
6 years ago
We were looking to replace our linoleum flooring which we have had for many years with the same Armstrong flooring. Mike our salesman brought in samples for us to look at. After our selection, he came to the house and measured. In the meantime he emailed the manufacturer's care manual to us. The new Linoleum was professionally installed. The flooring looks great. I will be happy to recommend Floor Source of Auburn. Everyone I spoke to there was eager to answer any questions we had.
paige@floorsourceonline.com
6 years ago
We are glad to hear that you had a great experience with us and are happy with your new flooring! It is our goal to provide our customers with a simple and seamless process from selecting material to installation. Thank you so much for writing us a review and we look forward to helping you with any future flooring needs!
5.0
Edward M.
6 years ago
The staff at Floor Source in Auburn Ma was very prompt and very professional . Tim was easy to work with really knows about carpets. The Installation team was very professional and courteous and picked up after themselves. I would definitely recommend them and I would definitely use them for any flooring needs in the future
paige@floorsourceonline.com
6 years ago
Thank you so much for writing us a review! We are very pleased to hear you had such a great experience with our sales staff and installers. The Floor Source team looks forward to seeing you again and helping you with future projects!
5.0
Matt g.
6 years ago
I have been working with Floor Source for a good number of years now. They have always been very helpful and efficient with any of my flooring/ material needs. They provide me with the confidence to send any customer their way, knowing they will be greeted warmly And professionally; questions will be answered and jobs get done smoothly.
paige@floorsourceonline.com
6 years ago
We are happy to hear that you had a great experience with us! It is our goal to provide excellent service and I'm glad that Floor Source was able to service you and your customers in a positive way. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
Kim H.
6 years ago
5.0
Leigh M.
6 years ago
Floor I.
6 years ago
Thank you for the 5 Star Review! We appreciate your feedback and are happy to help you with anything that may you need in the future!
5.0
Nikki S.
7 years ago
Floor I.
6 years ago
Thank you for the 5 Star Review! We appreciate your feedback and look forward to the opportunity of helping you in the future!
5.0
Haytham M.
7 years ago
Great selection and very helpful. Haven’t done business with them yet so I can’t comment on the business aspect!
5.0
Julie W.
7 years ago
Floor Source is a friendly, family owned business......They have been around many years....I am an Interior Designer who has every confidence in bringing my clients to them! I love this group and how they all work so well together in meeting the needs of the customer .....Thank you so much guys! Julie French Interiors
paige@floorsourceonline.com
6 years ago
Julie, we are so glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, we appreciate this very much and we look forward to serving you again in the future!
5.0
Alvino S.
8 years ago
Great store
5.0
Kathy S.
8 years ago
Discovered Floor Source online while researching hardwood floors. What a find! Within a week Chris came out to measure and answered all our questions. Flooring arrived quickly with installation scheduled shortly after. The professional sent to do the job was top notch and a perfectionist. We are thrilled and highly recommend Floor Source.
5.0
Karen K.
8 years ago
A must go! Best selection, reasonable prices, professional - they actually know what they are talking about! No comparison to a box store - much better in every respect.
5.0
Marcus C.
8 years ago
Best in the flooring business. Wonderful people to deal with. They epitomize professional, reasonable and excellence.
Floor I.
6 years ago
Marcus, we apologize for not responding in a timely manner but wanted to thank you for taking the time to write this review, your feedback is greatly appreciated! We are so pleased to hear about your positive experience with Floor Source and hope to have the opportunity to help you again in the future!
5.0
Jim D.
8 years ago
I have used The Floor Source for both my business and personal property. The entire staff is professional and knowledgeable. A great selection of all flooring. I would not even consider going elsewhere for future projects.
5.0
A.J. C.
8 years ago
We couldn't be happier working with Floor Source. They are excellent and truly helpful to any clients of ours that we send their way to purchase flooring items. They are knowledgeable, fair and never cease to make our company look good for sending our clients to them.
5.0
Creative K.
8 years ago
As an interior designer, I have worked with Floor Source on quite a few projects. They are very knowledgable, professional and provide a wide variety of products. I highly recommend them for your flooring needs.
5.0
Barbara S.
8 years ago
We've worked with Floor Source for two projects in our home. One was carpeting a room and the other was tiling a room. The whole experience was positive, from selecting the material to installation and follow-up. We needed quite a bit of guidance going in because we didn't know what we wanted or what the best fit would be. Now that the projects are over we can say that we're happy with the choices we made and the work that Floor Source did for us. We have another project slated for next year and are planning on doing business with them again. I recommend them to anyone.
1.0
Linda S.
9 years ago
Floor source has done several jobs for me, from installing my basement floor, kitchen back splash and 3 bathroom showers. One shower of which has some very unique angles. They provided excellent service from both the sales personnel as well as the contractors. They always arrived for appontments when they said they would and if they were going to be late they called. I would highly recommend them and I would absolutely use them again for additional jobs.
Marcus C.
7 years ago
Then you should change your 2 to a 5 :)
Floor I.
6 years ago
Linda, thank you for taking the time to write this review! We apologize we have not responded in a timely manner but wanted you to know your feedback is greatly appreciated!
5.0
tloon
9 years ago
This was for a repair job in the basement of my home, on water damaged carpet. The men were on time, clean, neat and professional. The results were excellent and we are very happy.
5.0
Omara I.
9 years ago
Floor I.
6 years ago
Thank you for the 5 Star Review! We apologize for not responding to this in a timely manner but wanted to thank you for your feedback, this is greatly appreciated!
5.0
CORE I.
9 years ago
I am a contractor who works with the Floor Source for all of our flooring and tiling needs. We have our clients meet with them directly to pick out materials. First, they are great and honest people. Everyone on the staff is very knowledgeable and helpful. Our customers are always very happy with their show room, service and ideas. They also stand behind the business and address any issue quickly that may arise. Whether you are a home owner or a contractor, I highly recommend them. Corey PlourdeOwner of CORE Remodeling Services, Inc.
5.0
toddrworsham6
9 years ago
I absolutely love the floor source. I am a remodeling contractor, and I use them exclusively. The showroom is beautiful, the staff is extremely helpful, and I have never been disappointed, and had to look elsewhere. I have always found whatever I need.
5.0
jokeefe14
9 years ago
Very professional from quotation to job completion. (Approximately 400 sf of porcelain tile planks) Staff is very knowledgeable of all products and installation techniques. They have an excellent showroom and wide variety of products and price ranges. Time frame from ordering to completion of installation was excellent and on budget. This was the second job of similar size Floor Source did for me at this location.
5.0
Celinda E.
9 years ago
Have done projects in the past using Floor Source's knowledgeable team. Never been disappointed by the quality of their products or craftsmanship.
Floor I.
6 years ago
Celinda, thank you for taking the time to write this review, your feedback is greatly appreciated! We apologize for not responding in a timely manner but hope to have the opportunity to help you with your flooring needs in the future!
1.0
Craig H.
10 years ago
5.0
Matt H.
10 years ago
Hands down the best tile source in central MA. Extremely professional, friendly, attentive and knowledgeable staff. Tile selection was unparalleled compared to other shops in Worcester county. They can help you find an elite professional to contract for your project, or give the DIY'er the advice you need to succeed at the project. I cannot comment on their carpet or hardwood flooring as I did not use them for that.
1.0
Richard K.
11 years ago