VILLA CARPETS, INC.

4.6
|
47 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Villa Carpets 30000 Ryan Rd Ste A, Warren, MI 48092-6006 586-573-0050 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
47 Reviews

Reviews


5.0
3 days ago Just a note to say how much we appreciate Villa Carpet’s recent service to my son. He is in a wheelchair, and the individual that gave him an estimate for a laminate flooring at his house was very respectful to him, talking directly to him rather than his mother who was also present (my son later commented this was what made him use Villa instead of the two other companies that gave him estimates). Also, Villa diligently worked on a solution for a transition trim piece which had become damaged and had to be replaced with a different design (free of charge). We will certainly recommend Villa to all our relatives and friends. P.S. we are all very pleased with the flooring that was installed!
3 days ago Thank you Ken for your kind review. We take pride in our customer service!
5.0
last month We had them install Armstrong vinyl floor in our large kitchen, laundry room, half bath and hallway. Installers did an excellent job with minimal seams. Also, had blinds installed in three rooms. Very impressed with the quality of materials and professional installation.
last month Thanks Christine, being a family owned business we do take a lot of pride in reviews like yours👍
5.0
last month Great job! Had living room and three bedrooms carpeted. The entire team was very professional. We would highly recommend Villa Carpets.
last month Thanks for the recommendation Ken-word of mouth has kept us strong for 45 years!
5.0
2 months ago Wide selection of suppliers and styles. Fair prices. Friendly and helpful staff. All installers work for the company no sub contractors and all have many years of experience in the flooring field.
6 days ago Thanks Jason-we're glad you liked our installers!
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago This customer did not leave a comment.
6 days ago Thanks for the great rating Mr. Islam!
5.0
3 months ago We had three bedrooms of carpet installed, they moved the furniture, took out the old carpet and pad, installed new pad and carpet and replaced the furniture. They did a great job for a great price, would recommend this company if you need new flooring�
last month Pamela...Thanks for the great review. Our entire staff takes great pride in their work and appreciates nice feedback!
5.0
5 months ago Bought our home in 2016 and I bought my carpet for my Bedroom and Stairs. I could not be happier with the customer service, lack of hassle, and amazing quality of my carpet. I will be returning when I need flooring for my entire upstairs remodel.
4.0
5 months ago Great company had carpet put in by them several times all their installers are great also Holly and Carol are the best at sales along with Pam also had window treatments installed very good company I am very pleased
5.0
5 months ago Don't go anywhere else.!!! Just had my whole condo carpeted. Beautiful job..
5.0
5 months ago Always use villa for flooring and window treatments. They always take great care of us!
5.0
5 months ago I've used Villa for both my home and business for flooring and window treatments and have been nothing but impressed! Everyone I've encountered from the showroom staff, to designers and installers have been professional, helpful and kind. They get the job done fast and do high quality work. I have only good things to say about my experience with Villa and will continue to use them anytime I need flooring or blinds.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
6 days ago Thank you for the 5 star rating! Its great to work with wonderful customers like yourself!
5.0
8 months ago Dennis and Jay did an amazing job installing my carpet....Love it!!
8 months ago Thank you, were happy you're another satisfied customer!👍
5.0
9 months ago Great experience start to finish. Sales staff knowledgeable and very helpful, excellent selection in the showroom. Professional installers. Great customer service. Will be back!
5.0
9 months ago Great company. My wife and I had vinyl flooring installed in our sunroom. They had a great selection in stock. The price was great. We checked a few other places, but Villa's pricing was the best. Their installers are employees and not contractors. Sales people are not commission, so you don't get the experience of a pushy sales person. The owners are hands on too, one of the owners came out to do our estimate. Great experience.
4.0
9 months ago Nice....#everything Will return in a few weeks Thank u
5.0
9 months ago I have used Villa for over the last 20 years. I always receive amazing service, a quality product at a competitive price! I have always referred them to all my associates and friends and have not had a single complaint. I wish ALL small businesses represented as well as Villa, GREAT JOB -- it's no wonder you have been around for years!!
5.0
10 months ago Whether it's been carpet or other flooring products, Villa always has an excellent product, competitively priced and professionally installed. I am branching into their window treatments this year and can't wait to see the finished room. The flooring was an excellent alternative than my first choice, thanks to Holly! Can't say enough good things about Villa Carpets!
10 months ago Thank you Marie! We are thrilled you are pleased with the flooring. Looking forward to working with you again on the window treatments.
5.0
11 months ago My friend got such beautiful carpet that I had to have it too. The staff was an excellent help and the installers were wonderful. Only one place to go for carpet in my book.
11 months ago Thank you for the kind words! Glad to hear you're enjoying your floors!
5.0
last year Very helpful down to business people! Had a tight budget and timeline and they hit it out of the park on both fronts!
5.0
last year Wonderful job. They completed my 1700 sq ft basement and stairs. It turned out amazing. They sent out professional installers that seemed to really cared about the work they did. The sales team showed me the style and stayed within my budget. Just a tip, opt for the best padding. It makes a world of difference. I now spend my evenings with my dogs in the basement playing on the floor because it is so comfy...and they hate playing on the hardwood upstairs.
1.0
last year Let me start by saying we are not complainers at all! I have never left a bad review before for any company. Even if I was not happy. I completely understand people are human and we all make mistakes and I will be the first to just let it go. BUT>>>Our experience was a NIGHTMARE I am still paying for.. To be honest we like our carpet and they did a good job with the install. IT was quick and a decent price. We hired them because they did my parents floors and my aunts and they did look very nice. Even though they both warned me they had many issues with them. we figured we were safe because there was no way they would want to screw ours up also. And both of there wood floors looked very nice. Boy was I wrong! After several misquotes, the wood being delayed three times, and months of waiting for our wood it finally arrived! The day they were dropping it off I was devastated to see they ordered the wrong wood! I seriously wanted to cry! We hired a moving company ($200) to move our entertainment center even though it was included in the price. We were trying to be nice because we knew how heavy it was! Meanwhile it is still sitting in my kitchen. :( The wrong wood being delievered was not all Villa Carpets fault. There was a transition between the wood company and somehow it was mislabeled. However they treated us like this was our fault. I was in shock at how we were treated. We were not offered one penny off for the inconvenience. And we did not get an apology until I told them I was shocked that no one even told us sorry. Our 3rd install date was suppose to be April 7th. Due to them ordering the wrong wood the new install date they gave us was June 27th! I could go on but the very thought of this makes me sick! VIlla Carpet did mail us a $50 carpet cleaning gift card. REALLY??? Thank you for the reminder that we still have crappy carpet! Luckily we found 1 Wood in Livonia and they are in the process of installing our dream floors! And we could not be happier! Difference in service is NIGHT AND DAY!
5.0
last year They did a great job with our basement finish. Carpeting looks amazing, the walkout entry was completed per requeat, and the crew was FANTASTIC and so very polite. Very impressed.
5.0
last year The customer service at Villa Carpets is outstanding. I was able to work with Pamela and Carol and they made the process of picking out new window treatments so much easier! They have an eye for design and spent a lot of time with me to make sure I was getting exactly what I wanted. Their products are high quality and reasonably priced. The installation was done perfectly and I am so happy to have beautiful new blinds and carpet in my home. I would highly recommend Villa Carpets, its a great local business that truly cares about their customers.
5.0
last year We had Villa install a hardwood floor in our Family Room and it is beautiful! We absolutely love it! Holly was a pleasure to work with and so was Dan. We will definately use them again for our next project!
5.0
last year Wow, such professional, yet sincere service! They were willing to listen to my ideas and make them work. Holly was so patient with me, I can't wait to use them for my next project!
last year Thanks Nickale! Holly has a great eye for decorating projects!!
1.0
last year This customer did not leave a comment.
last year We were very empathetic of the situation that this customer encountered with the wood flooring she selected. The wood was backordered from the manufacturer, and then the distributor made the mistake of sending the wrong product. Unfortunately the order for the proper wood was continued on a long backorder through the manufacturer. I spoke to Nicole personally gave her a sincere apology and offered her a discount if she decided to reselect a product from a different manufacturer, since we were not able to obtain the wood product she had originally selected until end of June. Customer had every right to be upset, but the issue of backorder was out of Villa's hands. No discount was given because the customer chose to cancel her order do to the fact she did not want to wait any longer and did not want to reselect a different product, very understandable. We are all very apoligetic that this customer was upset and disappointment. This was a very unusual episode that had happened here at our store. Not usual conduct for Villa Carpets, Inc.
last year This is not true and another reason why we cancelled. We were NEVER offered a discount. And there were plenty of other reasons to cancel. I am not trying to trash talk. I gave credit to the good you guys did as well and we would appreciate the same courtesy.
5.0
2 years ago Thank you for a job well done!! I love my new kitchen flooring and bedroom carpet that was installed this past week!! It was great working with Pam and Dan!! I hope to be back in the near future for blinds!! :)
5.0
2 years ago This customer did not leave a comment.
5.0
4 years ago We recently replaced A LOT of carpet in our home, some of it at least 30 years old. The existing carpet and padding included a lot of questionable choices in installation by the prior owners, and required a lot of thought by the new installers. Working with Villa was a pleasure from the beginning. Holly greeted us warmly in the store and was knowledgeable and reasonable. Dan, the owner, came out to do the measurement and was nothing but professional and efficient. The installers, Heath and Rob(?) were fantastic. They took their time and did everything to the standards they would expect in their own homes. They were also personable and fun to have around, and there was a lot of joking and kidding going on during the three days it took to get this major job completed. Of course we like the new carpeting, but what is even more striking is the difference between the qualify of how the old carpet was installed and how the new carpet is installed. The stairway went from being baggy, over-padded, and sloppy to a neatly tailored set of steps to the second floor. I could not recommend Villa any more highly. FYI, they did not ask me to post a review for them. I've just that pleased, and I'm a pretty picky customer.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Villa Carpets is an awesome place to buy flooring or blinds because you get to work with the best salespeople (like me)!
2 years ago You were great to work with!! Thank you so much for your help!! The kitchen turned out amazing!! And the bedroom carpet is so plush! We couldn't be happier!
2 years ago You are so welcome. You guys were awesome to work with.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
3.0
5 years ago This customer did not leave a comment.
2 years ago This name is NOT in our customer data base.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago I recently purchased hardwood from Villa Carpets for my kitchen and could not be more pleased with my experience. The owner came out and personally measured the space, the installers were polite, timely, and professional, and my floor has never looked better. The sales associate that assisted me was knowledgable and able to give me personal and educated advice on design and maintenance to ensure the wood remained beautiful. I intend on using Villa Carpets for all of my future flooring needs and highly recommend them to all!
1.0
6 years ago I purchased carpet and wood flooring from villa carpet store. at 30000 Ryan Rd, warren rd, suite #A located on 12 mile rd. & vanlean Dr. I replaced all my flooring in my home. my home was worth in the $800.000 range. I also had a Very good doctor Friend that replaced all of his flooring in his home which is in the sam area. when ordering i picked out the colors for the carpet and the flooring. I was told one price than i recived a call stateing the bid was off by thousands. I agreed to pay the higher dollar. I recived a install date which than i recived a call telling me it would be 3 more days becuase the mill was backed up. when Villa did come out to install the job they broke a vase that was priceless. I was not home but my wife was they took out the old flooring as they took out the old wood flooring they had put many scraches on to my stanless washer and fridge. my wife did not see this right away becuase she was staying out of their way to get the job done.after many hours my nabor told me they were drinking beer in the drive way with loud music and their new baby of 10 weeks could not sleep when they asked them to please turn down the music they said were not on your property we are working one man even said f*** off. when i got home about 5pm the job was installed but my wife and I noticed the carpet was not the right color the install manager called there office to let them know what has happend as we noticed the dents in our stanless steel fridge and dish washer , they told us that they did not do the damage but we showed them the dents and scraches had the same color as the old floor the manager took a wet cloth and wiped it and said what color,I was apaledon what he just did. as for the color of the carpet they told us that we recived what they Installed,as i showed the sample they gave us to to take home it was not the same color the install man took the sample and gave us a new one that matched what was installede in our home, i paid a large deposit and refused to pay the balance. we went to court beacuse thay had put the code on the paper we lost our case as the judge said we should of checked the code and the name of the carpet to make thing worce we paid for stain and thicker carppet we were stuck and as for the dents in our fridge and dish wahes and stove we had no proof that the dent were not there before the install as we told the court they wiped the color of the boards off. our friends had the same problems but there walls were all marked up they had to pay $2690 to have there walls fixed and live with a cheapercarpet becuase they put the wrong code on there paper work the same thing that happend to us. It cost us thousands and had to live with what they put in, to this day 3 years we have to look at there scaming us, when calling the owner Mr.Colo that we later found out he owns the building and that his Father owned Villa carpet for years. we found out that the apple doesnt fall to far off the tree. also that the sister and Family have taken advanage of other clients with much smaller homes i the warren area. It's a shame that this company can stay in business so long making money, changing prices, damage the homes and get away with it. what is this world coming too. I WOULD NOT USE VILLA CARPET AND FLOORING IN WARREN MICHIGAN. Yes taet theat you very nice and you will fill your making the right choice, than you will find out when you call to have them fix or put in what you paid for the phone is hung up on you ,beware....A very on happy costomer, and to see my wife cry and the money we wasted. We will have to save again and we will shop for the very best,and it's not VILLA SCAMERS. thank you Mr. Colo for stilling our money and our Friends money as well. you should be out of Business and a sham of your selves. a very un happy x client.
6 days ago Dan and I would like to personally apologize for the above review. Unfortunately it was written by an employee who was let go from our company. All of the information is made up and false. We hope that the ramblings and ridiculous accusations were a red flag that something wasn't right about this review. Sincerely, Carol McClung Co Owner/Villa Carpets
5.0
11 years ago A wonderful floor shopping experience. Excellent customer service! Great selections and pricing!!! I went to Villa Carpets after shopping around many different flooring stores. They gave me EXCELLENT customer service, and great pricing. They had a huge selection to choose from. Carpet, hardwood, vinyl floors and even window treatments. Their sales associates were very knowleadgeable and helpful in making my decision and I received fast installations. Their installers were very professional and did beautiful work. I will definitely go back to Villa Carpert for all my flooring needs.
5.0
11 years ago A wonderful floor shopping experience. Excellent customer service! Great selections and pricing!!! I went to Villa Carpets after shopping around many different flooring stores. They gave me EXCELLENT customer service, and great pricing. They had a huge selection to choose from. Carpet, hardwood, vinyl floors and even window…
5.0
12 years ago Great family owned carpet company Villa Carpets has been around for a very long time. I have been in my home for 42 years and they were the first company I went to when I looked for new carpeting. The selection they have is very large and the prices are better than…