VILLA CARPETS, INC.

4.8
|
295 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Villa Carpets 30000 Ryan Rd Ste A, Warren, MI 48092-6006 586-573-0050 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.8
|
295 Reviews

Reviews


5.0
last week They have a wonderful selection of reasonably priced products and an extremely knowledgeable staff. I usually have a hard time making decisions and was in a situation that I had to make a decision quickly. I explained to Holly what I thought I wanted, she listened and quickly brought out samples. We got the samples narrowed down, I took them home and while they were all great, I was then able to pick one that was perfect! The installers were very professional and everyone I dealt with from Villa was so accomodating and helpful. I just love my new carpet and would highly reccomend Villa to anyone looking for any type of new flooring!!!
5.0
last week This family owned business is amazing! I have utilized their services many times over 40 years! Always very professional, courteous, very helpful and selecting the appropriate carpet or window coverings. I trust them fully. Always willing to help and make sure you are completely satisfied. Highly recommend!!
last week We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
2 weeks ago This customer did not leave a comment.
last week Thank you for your review.
5.0
3 weeks ago This customer did not leave a comment.
last week Thank you for your review.
5.0
3 weeks ago Love you guys always so fast and professional.
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
4.0
last month This customer did not leave a comment.
3 weeks ago Thank you for your review.
5.0
last month We had a wonderful experience with Villa Carpet. We purchased blinds for the entire house, Pam was great to work with along with Phil for the installation, we are very happy!
3 weeks ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last month Valuable expertise and professional installation.
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month Excellent service. I am very happy with the results. Our new carpet looks great.
3 weeks ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last month Great service entire process. From measuring to help finding the right carpet to installation.
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month This customer did not leave a comment.
3 weeks ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last month Holly came to my Home and helped me decide on colors that would go well with my furniture and walls. The installers were very prompt, very efficient, very nice. I would recommend them to everyone. Thank you Villa carpet
3 weeks ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
2.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last month Excellent customer service, a large variety or choices and very easy to work with.
last month We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 months ago Great service! Installers were courteous and professional. They kept work areas clean! Carpet is perfectly installed !
last month We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
2 months ago This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
2 months ago High quality, great price and superior service
last month We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 months ago they have a great selection, the installers were very professional and cleaned up completely. love my new floors
5.0
2 months ago Great selection, great installers. The whole process was fast and I love my new floors.
5.0
2 months ago This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 months ago This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 months ago I was completely impressed with the level of customer service I received! Holly was absolutely amazing! I heard from her every step of the way and the install went amazing! I would recommend them to anyone who wants great quality carpet and amazing customer service! Thank you so much!
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Love Villa Carpets! Great staff, installers were awesome - moved my furniture with care and carpet looks outstanding
5.0
4 months ago Villa Carpets did a wonderful job with our carpet and vinyl. From our first visit in the store to our installation, they were very professional and prompt. I would definitely recommend them for your flooring needs.
5.0
4 months ago They were on time, fast and professional. The did such a beautiful job highly recommend
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Always a great experience Shopping at Villa Carpets❤️
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 months ago Villa carpets did a great job and gave us a great price! Wonderful customer service! The only place I will ever go for carpeting.
4 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
4 months ago Excellent service. Everyone is very helpful. Would not get carpeting from any other company. I have recommended Villa to several people.
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 months ago They were very helpful in helping us select the right carpet for our needs. Will will refer them to All our friends and family. From the person that came to measure to the installers and sales team everyone was wonderful
4 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
4 months ago Great place for flooring. Nice folks
4 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago Fantastic experience with this company. We got carpet installed on our stairs, a hallway, and in our finished basement. They were nice to work with—never felt pushed or like someone was trying to make a sale—and they did excellent work. We'll definitely be going through them again if we re-carpet any of the bedrooms at some point.
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Very nice, professional, & knowledgeable designer. Comfortable (not overwhelming) showroom. Quality installation job.
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago The people are very professional and the quality is very good!
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
6 months ago They did a great job installing my carpeting. The installation crew was very courteous and professional. I am completely satisfied. Would highly recommend this company.
5 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
6 months ago What a beautiful carpet, reasonably priced and the guys who did the installation were friendly, professional, and cleaned up behind them. This is our second time using Villa Carpets for our flooring needs and we are just as happy with the experience as we were the first time around.
6 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
6 months ago Very professional and knowledgeable. Reasonable price and good quality material. Displayed great customer service. Highly recommend!!!
6 months ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
6 months ago Great experience from start to finish we were converting a bedroom into a first floor laundry room. Villa Carpets new exactly what I needed and it was installed within two weeks from the day I first walked into there store. There install crew was really easy and pleasant to work with. Thank you Villa Carpet’s.
6 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
6 months ago My experience with Villa was top notch. I highly recommend Villa for carpet and blinds. The entire experience was great from start to finish.
6 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
6 months ago This customer did not leave a comment.
6 months ago Thank you for the positive review!
5.0
6 months ago This customer did not leave a comment.
6 months ago Thanks for the positive review Michael!
5.0
6 months ago All I can say is WOW! I have remodeled a few homes in my time and this company blew me away. Respect for my home, knowledge of all types of flooring, unbelievable workmanship down to the details. Job went like clockwork. The office staff was amazing, they really knew how to get the job done. Dan the owner took the time to see how everything was going. He was there if Jim needed anything. Jim was very knowledgeable with years of installing under his belt. He was a stickler about detail. Thank you. Wood floors done, now carpet will be done on Feb.17. I highly recommend this company.
6 months ago Pat, Thanks for the wonderful review! Carol
5.0
6 months ago The ladies were marvelously helpful, friendly and efficient. Only place of 4 visited that we will return to for future help. Thanks
6 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
7 months ago This customer did not leave a comment.
6 months ago Thank you for the review!
3.0
7 months ago The quality is not the issue. That part of the business is solid. But they misplaced my paperwork and went past the delivery deadline by a few weeks without a call or had up. If I hadn't called to check up on my order, I believe it would have remained in limbo.
7 months ago Shame on us for mishandling your paperwork. But thanks for your kind remarks on the quality of our workmanship. Carol
5.0
7 months ago At first I did leave a bad review for their installers; however, Carol (1 of the owners) called me directly. She profusely apologized. I could tell she genuinely felt terrible. The owners made it right by calling me directly and issuing me a refund for the install. That shows great character in my book. They also sent me a card, apologizing again. I change my status and I would recommend this company. The owners care about their customers and handled the situation professionally. When my stairwell carpet is worn and is in need of replacing I will be contacting Carol.
7 months ago Tami, Thank you for taking the time to review your installation with me on the phone. I respect your comments and as we discussed my brother and I take these situations very seriously. Please know that we did deal with your disappointment with that installer. I appreciate your follow up review and look forward to being able to personally help you in the future. Carol
5.0
7 months ago I picked villa carpets from other high recommendations on facebook. I am so happy I did. Holly is fantastic and the whole staff was friendly, always willing to help (I stopped in many times) and very efficient. I am very happy with the new carpet in the basement and my stairs look fantastic! Thanks for all the hard work and helping me pick the perfect carpet for my budget!
7 months ago Thats what we're here for! Hope you enjoy your new basement carpet!!
2.0
7 months ago The store was nice, a lot to choose from. The sales reps and person that came out to measure and get details was great. The prices were wonderful for a small staircase job and remnant. However, the installer didn’t care about our personal property. He banged his large metal toolbox and long metal measuring device into the outside door trim and various parts of the stairwell trim scraping the paint and stain completely off down to the bare wood. He did the same with remnant bringing it in. All pieces now have to removed and redone. Next, He also pushed and slid his toolbox across our kitchen floor (from the back door entrance to middle of the floor. Next, We had told him we wanted to use the rest of the remnant we purchased for a small room downstairs; as he was making his final cut for the small landing (that he wasn’t going to do until we told him…it was part of the measurements), he hacked up the rest of the remnant creating a T-shape. Lastly, found a day later there were 3 LARGE pieces of remnant stuffed into out garbage bin in the backyard. The remnant that we purchased is now useless for the other room. Pictures to prove. Completely unacceptable behavior and not professional. Unfortunately we will not be returning nor recommending their services due to their installer employees (they are not contracted).
7 months ago Tami, Thank you for the fair follow up review posted on 1/12/22.
5.0
7 months ago Not only did we get what I feel was a great deal we got great quality Carpet and padding under it and the service was fast too. We were able to select from what they had on hand, the measurement was the next day with installation following within only 7 days. Thank you very much
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
7 months ago Villa Carpets was excellent to work with. They had exactly what I wanted for vinyl flooring. The guy came out and did a great job at installing the flooring and moldings for my laundry room.
7 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
7 months ago Very timely and professional carpet install. Villa Carpets is the only carpet place for us!
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
7 months ago Everyone was friendly and knowledgeable. We enjoyed our experience from start to finish! Highly recommend.
7 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
7 months ago Always professional, always on time.
7 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
8 months ago Great company to work with. Jeff and his team did a great job installing- very professional and detail oriented. Highly recommended.
8 months ago Thank you for sharing ❤️ we are happy to hear you love your new flooring.
5.0
8 months ago The Best carpet and flooring! They are a 10* Great workman ship, polite service, clean and neat! Jim the installer is the BEST! Will never anywhere else!!!!
7 months ago Jim is a great installer, treats every home like it is his own. Thanks for the 10* complement!
5.0
8 months ago Did what they said they would when the said they would! Great communication along the way! My ONLY flooring source. Great staff Dan! Nice job at the condo! Perfect match with older floor.
8 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
8 months ago The Villa Carpet facility was clean and orderly. I was able to see a variety of samples and remnants. I took samples home and looked at them in the room I was going to recarpet. I made a final decision and scheduled the carpet installation. Villa had the carpet on time, the installation went off as scheduled, and everything went very well. And carpet, installation and services were what I considered a very reasonable price.
8 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
8 months ago there customer service is great. they are very helpful. very friendly. Dan even came to my house to make sure the guys were doing good.
8 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
8 months ago Thank you 😊💕
5.0
8 months ago Everyone at Villa is wonderful, from the knowledgeable help you get with suggestions and selections to expert installation, the staff at Villa really care about their customers and the quality of their work. Highly recommended!
8 months ago Thank you for taking the time to write a review, we are happy to hear you enjoyed shopping at Villa Carpets!
5.0
8 months ago Outstanding customer service! Very friendly and knowledgeable. Installers were great. Would highly recommend!
8 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
8 months ago Very professional in the purchase and installation!
8 months ago Thank you for taking the time to write a review. We're happy we could help with your project and complete it to your expectations.
5.0
9 months ago Great place. Excellent variety. Friendly staff.great pricing. I got my linoleum for my kitchen there and carpet for my basement. Highly recommend them to everyone.
9 months ago Thanks so much for the nice review Steven. Enjoy the new rug for your kids! Carol
5.0
9 months ago Great company,did a Great job! This was a 3 day install! Each day work was Perfect! Great installer . polite and VERY Professional! Will Never go any where else! Thanks Dan!! Only gave 5 Stars for can't give MORE!
9 months ago Wow, we are so excited you are pleased with everything, Jim is a great installer! Thanks again we are happy we met your expectations!
5.0
9 months ago Used them 13 years ago and using them again now. Great service and pricing
9 months ago Thanks for trusting Villa! We are glad you enjoyed working with us again!
5.0
10 months ago This customer did not leave a comment.
9 months ago Thank you for your review!
5.0
12 months ago This customer did not leave a comment.
12 months ago Thank you for your review. We are so very pleased that you love your new flooring!!!
5.0
12 months ago Very happy with our new Villa Carpeting. Great customer service and the installers did an excellent job!
12 months ago Thank you for the thoughtful review!❤️
12 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
last year Villa again knocked it out of the park. Fantastic service all the way around! Holly, Pam, and Dan were wonderful as always. Along with the install staff! They always do the best they can do and then some! Thanks again for the great carpet and for getting us in on such short notice!
last year Thank you so much 😊 for the review 💓
5.0
last year Been going here for years, always find what I'm looking for at the price I wanted! Good staff very helpful, highly recommend!
12 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year This customer did not leave a comment.
5.0
last year Jim and Jeff installed my new luxury vinal floor in my kitchen and bathroom from Villa carpets. They went above and beyond helping me repair a heat vent before they put the floor in. They were fast and professional. Thank you both for all the help and a great job. I love my new floor. The salespeople were very friendly and helpful in helping me choose a floor. I went to another place first and they couldn’t seem to find what I wanted and wanted to charge $500 more. So glad I looked around . I picked my floor at villa in about an hour.they have the flooring displayed well.thank you for my new floor!
12 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year So happy with Villa Carpeting and Flooring. Will not go anywhere else. Thank you for your great customer service! We have used them for several jobs and will continue to do so with any further work we need done.. next is blinds 😀
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year We ordered Comfortex cellular shades and so far the experience has been smooth! We really appreciate the service the company has provided. I will update review once cellular shades have been installed.
last year Thank you for your review. Your kind words mean a lot to us.
5.0
last year very helpful
last year Thank you for your review. Your kind words mean a lot to us.
5.0
last year Could not be more pleased with our whole experience!! From carpet to kitchen flooring to blinds, they were great. Prices were great and wonderful service. 😊
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year These guys are GREAT - we needed two small spaces carpeted and Villa Carpets staff worked with us to find high-quality remnants for our small spaces that wound up saving us a lot of money. Install scheduled within a week, work done quickly and professionally. Would definitely use again.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year Great experience with Villa Carpets! Our new flooring installation was fantastic! Jim and Jeff are great installers and really take pride in doing an awesome job for the customer! Floors turned out beautifully! Would definitely recommend and will do business with again!
last year We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year This customer did not leave a comment.
last year Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last year GREAT good service! Will let you know more after installation!!
last year Thank you for your review. Your kind words mean a lot to us.
5.0
last year Been using them for over 30yrs off and on. Ever since my cuz Jim Lambert worked there (a summer) and suggested I give them a try when I needed carpet. Been coming back whenever a project turns up. Sent many friends that way as well. Business WELL DONE!
last year Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
2.0
last year They did a decent job on my floors, however they didn't put any molding down and still charged me full price- also, cracked my toilet. Tried to glue it back together and it ended up leaking into my floors, staining them and refused to come out and see it.
last year We've tried contact you several times via phone and email to review your concerns and inspect the issues. Please contact us so we can take care of your concerns. Thank you
5.0
last year I ordered carpet from villa, everyone from measuring to installation were friendly an courteous install was finished on time an looks great. I would definitely recommend them an would use them again
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year We have had carpeting, vinyl plank floor and blinds by Villa in the last several months. Happy with the people,products and installs. Villa is our go to.
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year Great products and super professional installation crews installed two different floors in our home. Every step of the way we were met with people who really know their stuff!. I would happily recommend Villa Carpets to any of my friends and family.
last year We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last year We just had two different crews from Villa Carpets come to our home and install two types of flooring and we couldn't be more pleased. The installation crews were quick, courteous, and knowledgeable. I especially liked the communication we got every step of the way. We will be back when we do our upstairs!
last year We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last year This customer did not leave a comment.
5.0
last year Fantastic experience with purchasing blinds, as well as the installation of them. Highly recommend! Pam is great!
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that Pam was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
1.0
last year Do NOT get wooden floors from this business. Their installer did a very poor job in the installation of our wood floor and I do not recommend them..
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
last year Thank you for taking the time to review! Glad we could help with your project.
1.0
last year Came in to drop off a flloor plank a lil after 5p.m. At the time, I was the only customer inside the showroom, which would have made it very easy to service me. I was not standing there for very long, which is why I find it very confusing as to why I was not asked to be helped prior to a female customer coming in!! I totally understand that there were only two employees available and Holly was on the phone. But I was not acknowledged until Holly ended her business call. Perhaps I should have been as rude as both the employee and customer, in order to demand service!! In the beginning, I also had an issue with not receiving a detailed itemized invoice., but am grateful to Holly for coming through!
last year La'Salle, I would like to extend my sincere apology because I believe the employee you are referring to is probably me. I was vacuuming with my back to the door, and I apologize that I I did not see or hear you come in. We always attend to our customers first come first serve so it was my oversight that you were not waited on before the other woman. that came in the store. I did see that Holly was able to update your quote and send it to you before she went home for the evening. I hope I am in the store the next time you come in, so I can make sure you're given the attention that you deserve and can remedy your opinion of our store. Carol
5.0
last year Customer service great. Professional, knowledgable and friendly staff. Famy owned smalk business
last year Thank you for the kind review! Glad we could assist you on your project.
5.0
last year This customer did not leave a comment.
3.0
last year People at store need to get to customers after repeated messages.
5.0
last year Price was good and the guys that installed were excellent !! Highly recommend !!
5.0
last year This customer did not leave a comment.
5.0
last year We are beyond thrilled with our new LVP flooring-many thanks to Villa Carpets and all of their amazing team members for helping us transform our home into what we knew it could be! Excellent customer service, worked with our crazy schedules, hard work and attention to detail. Highly recommend!
last year Awesome! Thank you for the review.
5.0
last year We are very happy with the flooring, carpet, blinds and window treatments. Pam was very helpful with everything. And the installers were very polite and did a good job. Thank you to everyone.
last year Thank you so much for taking the time to write such a thoughtful review. We're glad our team took great care of you! Thanks again for choosing Villa Carpets!
5.0
last year I'm glad to give the team at Villa Carpets a 5-star review on the plank flooring installed at my home today, looks excellent. There was a slight hiccup and it was handled perfectly with a "no problem" and quick fix. Could not ask for better people or better service. Thank You Very Much!
last year So grateful you trusted Villa to help with your project. Thank you for taking the time to write a review! Much appreciated.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Villa Carpets very reasonably priced and professional workmanship.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Love my floors! Amazing installers!
last year Thank you for taking the time to review! Glad we could assist you on your flooring project.
5.0
2 years ago Small town feel. They definitely give you the attention you deserve. Have done great work for us and are about to do more, I'm sure!
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
2 years ago Very great customer service. A large variety of flooring styles.
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago Are all very friendly and very very helpful would not go anywhere else They have done my living Room and hallway with carpet getting our kitchen and bathroom done as well 👍
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago We walked into showroom and was immediately greeted by Holly. She showed us all our options for our kitchen floor. Once we decided it was scheduled immediately. The installer was great. They did the floor in a timely manner, were friendly and knowedgeable. They did a wonderful job and cleaned up before leaving. And the price couldnt be beat! We will be back
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
2 years ago VILLA CARPETS HAS INSTALLED MY BEDROOM AND LIVING ROOM STAIRS CARPET. THEY ARE ALWAYS VERY GOOD TO WORK WITH AND I AM VERY HAPPY WITH THE PRODUCT. HOWEVER, THE SCHEDULING SNAFU WAS AN ISSUE. I WAS TOLD THE INSTALLATION WAS BETWEEN 9 - 11 WHEN ACTUALLY IT WAS IN THE AFTERNOON. I WAS TOLD THIS ON 3 SPEARATE OCCASIONS. SO NEED TO FIX THAT. I STAYED HOME FROM WORK FOR THE WHOLE DAY WHEN I ACTUALLY COULD HAVE GONE TO WORK. AND TO BE HONEST, NO ONE SEEMED TO THINK THAT WAS A BIG DEAL!
2 years ago We are so very pleased that you love your new flooring and will review with our staff your concern on scheduling. We appreciate the feedback, and sincerely apologize for any inconvenience this caused.
5.0
2 years ago We loved that your store was so clean and organized. Holly was spot on with advice regarding color and type of carpet/pad. Installation was seamless, love you guys!!
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago Always great service!
2 years ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
2 years ago I thought Villa Carpet & flooring did an outstanding job. The installers were great, they were professional installers, they were neat and cleaned up when they were finished. The job was finished in 1 day. Appointment was set up and confirmed 2 days before hand, Appointment time were kept as set and on time. We love our new floor thanks to Villa Carpet and flooring. Thank You Al & Olga Hetkowski
2 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
2 years ago Thank You again. We will tell any people that want a good store to purchase your services, because it is exceptional. Stay Safe Al & Olga Hetkowski
5.0
2 years ago Great customer service!!
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
2 years ago Great work, beautiful product, very helpful. Been using Villa for years and will continue to go back for future projects
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago Villa consistently provides exceptional service,
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago Great staff that know their products! Do waste your time at the big box stores support small business and get a better buying experience. Good pricing and quality products.
2 years ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
2 years ago Villa Carpets was polite, professional, and did quality work. Would definitely recommend.
2 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
2 years ago If you need flooring this is the place! Huge selection! Experienced installers and decorators. We are so happy with our floor and carpet! Thank you Holly for taking the time to help me find my dream floors!
2 years ago Kendra, Thanks for the 5 star review. It was my pleasure helping you find your dream floor! Holly
5.0
2 years ago Dan and his team are first class! They know their products, the right product applications and a great selection. Installers are very good and do the job right. Do yourself a favor and see them they are competitive in pricing and offer quality products lines. Thanks Dan and Barb appreciate the assistance in helping me again!
2 years ago Thank you so much for the thoughtful review.
5.0
3 years ago We couldn’t ask for a better experience in replacing our kitchen and laundry room floor from working with the salesman to the office girls to the installers everyone did a great job especially the installers!!! I am extremely pleased with the work that was done they did an awesome job!!!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago Thanks no issues. Will consider using you again and will reccomend your company to anyone shopping for carpet.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Nice experience shopping locally. A plus to be able to take samples home that are not just a small square but an actual store sample that you can compare to your decor. Holly was helpful and reasonable. She worked with me in regard to install and pricing. Would recommend anyone to at least stop by and get a quote. The installers were great... they went above and beyond with unforeseen issues.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Pam and Phil are absolutely wonderful! Their service was amazing and we are so pleased with our blinds. We will recommend Villa to everyone!
3 years ago We are glad that Phil and Pam were able to help and did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago I am so happy with my new kitchen floor! The guys arrived on time, were very professional and did a great job. Thank you Villa Carpets!
3 years ago You're very welcome Kelly! It was our pleasure helping you make the right decision- Enjoy! Carol and Dan
5.0
3 years ago Dan showed up on time for the estimate. No sales pressure at all. Installer James and his son Tony showed up on time. The no nonsense duo knocked it out in 1 day.No issue"s or complaints. WE purchased Coretec vinyl plank- Jasper Oak. Very happy with the product and looks.
3 years ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring and that we met your expectations!
5.0
3 years ago I would recommend highly.
3 years ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Thank you, Dan and the Villa Carpet Team! This was another wonderful experience and we are more than satisfied. Being that this is our fourth experience with Villa Carpet and will not be our last. They've made everything from the purchase to the installation an ease. Thank you all again! Danielle G.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you again! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago Jeff and Chance did a great job installing the flooring. We love the new flooring. We were very happy with the people in the store and everyone that we met during this process.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago Very professional, respectful and friendly installation team.
3 years ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 years ago Villa was awesome! Everything was timely and organized. Thank you so much!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Both installers represented Villa very well. They believe in doing everything in a "quality first" way....no cutting corners. They hustled the entire time and worked very quickly. And their output appeared to reflect how fast they worked. They both have warm and friendly personalities, most refreshing. We were very pleased with Heath and Keith.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
3 years ago No additional comments
5.0
3 years ago I love this place!!
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago We always have an excellent experience with Villa Carpet from start to finish.
5.0
3 years ago If you are looking to purchase carpet for your home, and if you are anything like me, you do your homework. Well, look no further. It has been an excellent pleasure dealing with Villa Carpet from beginning to end. The installation was perfect.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago THE INSTALLERS WERE GREAT, NEAT FRIENDLY AND DID A GREAT JOB.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago Good service as usual.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Very helpful sales staff. Good customer service.
3 years ago We are happy to hear that you had a great experience with us and our sales team! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago Loved buying carpet from them from start to finish. Price was better than local competitor, installation was perfect and seamless! Love the look and quality. I will use them again You should too.
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us an amazing review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago Very happy w the people involved from start to finish. The carpet looks super.I’m a happy customer.
3 years ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 years ago All the employees of Villa Carpet that we worked with were very helpful and accomodating. We are very pleased with the carpet. Heath and Keith, the installers, did a good job.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you, we will be sure to mention your kind review with Heath and Keith! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago Great quality workmanship. On time and helpful.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago Great job. Would highly recommend villa carpets.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Totally happy with last flooring installation and the two previous projects. Always recommend your business to my friends!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago The sales people and installers did a wonderful job. The entire experience was almost flawless. I highly recommend if the installers must use a belt sander on the sub-floors, that they use a bag on the sander or vacuum to immediately pick up the saw dust. There was sawdust on my walls, fixtures and in my kitchen cabinets. at the end of the process. All were clean before the process began. This was the only disappointing part of this experience. Get that right and you've nailed it! Thank you and love the company!
3 years ago It is our goal to take care of our customers, we will mention your concern regarding the sanding with our installers. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 years ago Very professional, left rooms vacuumed looked so nice. Very happy with Villa Carpet def will recommend
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago We’ve been using Villa carpets for 30+ years. We’ve always been happy with the service from start to finish. Dan & Carol go the extra mile to make sure things go smoothly. The installers were professional and a pleasure to work with. Great job! We couldn’t be happier!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago Just purchased a whole house of window treatments. Pam was so friendly and helpful. The installer is efficient, polite and removed his shoes in my home. As for the price, excellent quality at a price that couldn't be matched.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you, we will let Pam and our installer know! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
3 years ago We would highly recommend your company to everyone!
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago First Rate Company
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Thank you for helping provide a beautiful, finished look to our basement at reasonable pricing and flexibility in scheduling. Villa has surface our laundry room and now our basement living space.
5.0
3 years ago Appointments were all on time as scheduled, professional service. Wouldn’t go anywhere else for floor coverings or window treatments
5.0
3 years ago I've done business with Villa Carpet 3 times in the past year and have had a wonderful experience each time. They were very helpful, had a great selection of products, and the installation experience was quick, professional, and clean. I would definitely recommend Villa Carpet to anyone who was thinking of having carpeting or hard wood flooring installed.
5.0
3 years ago Excellent service. Great selection.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Friendly/Knowledgeable sales staff. Installation crew was on time, friendly and did a great job with installation. It was a pleasure doing business with your company.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
3 years ago Very nice Carpet Lady
3 years ago Thank you for your review, we appreciate your support and hope to assist you in the future.
5.0
3 years ago A few weeks ago I had you guys install my new kitchen floor. I was so pleased with the flooring, installation & professional installers that I decided to have my adjoining family room recarpeted as well. Again I’m very pleased with my new carpet & these installers were also really good & easy to work with. In fact just today I posted a Facebook notice on the Warren Centerline site giving a shoutout to Villa Flooring & described the work I had done & how happy I am with all of it. All comments to my post were positive as well.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago We are so happy with the carpet and the installation. A smooth process from start to finish. Very friendly and professional people. Highly recommend them.
3 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
3 years ago Everyone that we came into contact with at Villa Carpets was very helpful, polite, and extremely easy to do business with!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
3 years ago No
3 years ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
3 years ago Your installers were ontime and very efficient. They were very professional and courteous.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago Great experience. Installers were wonderful. Carpet looks great.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago We have been using family-owned Villa Carpet for over 50 years . The quality of their products are excellent, the owners and employees are a pleasure to work with and I will continue to recommend them to friends and relatives.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago We walked into the store to a friendly and helpful staff. We were pointed in the right direction of colors and style that was in our mind. The finished job was done perfect and looks amazing. Thank you Dan & staff
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago Did a great job of laying carpet in my family room. Will definitely use Villa Carpet again.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Friendly staff, skilled service, quality carpet!
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago Love my new carpet! Villa Carpet did an excellent job and I would highly recommend them. Very friendly, knowledgeable and professional. There is a reason they have been in business for so many years. They know what Customer Service means!
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago Very professionaal
3 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
3 years ago Great service and installation. Highly recommend them.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, we truly appreciate working with you all these years!
5.0
3 years ago Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
3 years ago Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
3 years ago Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
3 years ago Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
4.0
3 years ago There was a small issue that was immediately addressed. Always have had an exceptional experience with villa carpet. Thank you Dan and your sales team.
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago I would recommend Villa Carpets. They were very patient and helpful with my installations. The installers were prompt and very professional. They cleaned up after they were done with the job. Could not of been happier with their service. Will use them again.
3 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago Villa Carpets just installed Somerset Flooring in our condo. The floors turned out great. Jim the installer did a fantastic job. They started and finished on time. They gave us a great price. The floors are fantastic. I would highly recommend using Villa!
3 years ago We are thrilled to hear that our installer Jim was aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We had Villa install carpet for our entire house. The whole process went wonderfully. The quality of the carpet and installation was outstanding. Villa is my go to place for all my flooring needs.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Very professional work and we are very happy with everything. we have been asked by neighbors and family who did our floors and we gave Villa Carpet a recommendation.
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and referring us to your friends and family!
5.0
3 years ago Villa carpet recently installed new carpet in my finished basement. They did an outstanding job. The personnel at their home location were very helpful and knowledgeable. The installers were friendly, helpful and sort of like perfectionists. This is a good thing. The carpet looks wonderful. I recommend this company to anyone. You will be completely satisfied. Great job. Regards, Tom Killewald
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for your review. We are so very pleased that you had a great experience with Villa Carpets!
5.0
3 years ago Dan and his team worked tirelessly to complete a two day job in one day so I could make my move in date. Top notch workmanship and great customer service. I would recommend them highly!!
3 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I just had beautiful carpeting from Villa Carpet Installed throughout my condo and I love how it has brightened my whole place. The whole process went without a flaw from Dan coming out to measure to the excellent, friendly carpet Installers Rob and Heath. I am so pleased! They were professional and did everything to satisfy me.
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4 years ago Thank you for taking the time to write a review. Your kindness means a lot to us.
5.0
4 years ago Great service and tremendous customer support! Family owned business with high quality installation and meticulous attention to detail. Very impressed with all of our carpet, vinyl plank and window coverings. I highly recommend them.
4 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago All floors and windows are from villa in our home!
4 years ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your flooring and window treatments!
2.0
4 years ago We had whole house carpet installed (about 1300sq ft worth) Our in store experience was great. They helped me pick a carpet and discuss what would work best. Everything after that was bad. I paid my deposit and then never heard anything about scheduling the install. Turns out they had not even ordered the carpet. Which delayed everything and it was stressful because we should have been able to be scheduled before our movers came. They did call me back and got us scheduled in time (after being upset with them.) The installers came, measured and cut. That is when we found out Villa Carpet did not order enough carpet. 2 days of install and then we had to wait for additional carpet to be ordered to finish the job. He wanted me to finish paying then but I refused until the job was complete. The installer said he couldn't come back right away which I told him was unacceptable. He agreed to come back sooner but then called me the day of to say he couldn't. I again told him that was not acceptable because we had the moving company coming the next day so he did come, but was clearly upset about it. 3 days of install and they never brought a vacuum to clean up. He kept "forgetting" it. He said he could use my personal one or leave it for me to clean up! They also clogged our bathroom toilet and never told us. We found it much later. Disgusting. I would not recommend Villa Carpets. I wanted to support a smaller family run business but it was not a good experience.
4 years ago Kelly- We sincerely apologize that we did not meet up to your expectations when you purchased your new carpeting from us. Upon reviewing your order, I see you were under a time constraint with your movers and our goal was to make sure we did not disrupt your move. We obviously feel short. I will also review your comments with the installation crew that installed your job. We appreciate your feed back so we can address these issues. We take comments like this very personally, and again apologize that we did not live up to the strong 46 year reputation that we work so hard to maintain. Please let Dan or me know if you have any other issues going forward. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
4 years ago This customer did not leave a comment.
4 years ago Thanks so much for the 5 star review Justin!
5.0
4 years ago Love love love my new shutters thanks to Pam and her husband for all their hard work from recommendations to installation
5.0
4 years ago The best flooring team to work with!
4 years ago Thank you for your review. Your kind words mean a lot to us.
5.0
4 years ago I am a real estate associate & independent broker and also buy and renovate houses. I have had work done by Dan at Villa carpets on my own projects as well as clients and relatives. The work has always been reasonably priced, but most important, the quality of product and installation has been absolutely excellent. My last project was a 3,000 home in Oakland Township that Villa did vinyl in a basement laundry area, beautiful 50 year guaranteed solid 3/4 hardwood on the main floor, carpeting on the two other floors and it was all superb. They did a carpet and vinyl installation on one of my brothers investment homes and he said it was the best he has ever had done. Just a number of weeks ago they did a total blind install in one of my clients investment properties and that was outstanding as well. I highly recommend them.
4 years ago We want to say THANK YOU, for taking the time to write such an amazing review! We are glad that we were able to help and that our team did an awesome job of taking care of you! It's always great working with you on your projects, look forward to working with you again soon!
3.0
4 years ago Their installers are extremely unprofessional. They swore loud enough for my kids and wife to hear. They used our master bath as their personal bathroom for two days. They blasted rap uncensored so loud it woke up our napping 1yo. One guy kept repeating they should have never taking our house on. The job was too complicated for them. I came home from work early because of the chaos I heard through the phone. They left a mess. They tried to take my scrap pieces. I had to ask them three times to unload my carpet from their van. Each time they'd only take a few pieces out. I spoke with the owner and owners sister. They assured me those were his best guys. He apologised but didn't seem to care. We paid 6000$ to get treated with the utmost disrespect in our own home.
4 years ago Jim and Lisa- Dan and I want to apologize once again for the fact that you were disappointed with our crew and the service you received. Being in business for 46 years we work hard to maintain a strong reputation. When a situation like yours occurs, please know that we do care and did address all your comments with our installer. He will learn from this going forward, but unfortunately that does not erase your disappointment. I appreciate that you took the time to talk to me and my brother. If you have any other concerns please contact me or Dan. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
4 years ago This customer did not leave a comment.
4 years ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
4.0
4 years ago Awesome
4 years ago Thanks for taking the time to provide a review, know that we would be happy to help you with anything that may you need in the future!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I had my kitchen flooring installed by Villa. They did a wonderful, professional job so much so that I had them install a carpet in the living room a year later. The guys were personal and funny too! Holly helped me pick out and decide on the color of my carpet. It's a great company to work with.
4 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 years ago Villa Carpets are the Best!!!! Family Owned Business, Perfect Service. Holly and the Crew are Awesome A++++++++!!!!
4 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review!
5.0
4 years ago Highly Recommend Villa Carpets, We have always received GREAT SERVICE, Holly and The Crew are always Great to work with. Thank You Again Sterling Tire and Auto
4 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Best carpet place in the business. Family owned operation. Don't call the carpet guys first call Villa. They go the extra mile to appease their customers. Id give them a 10 if I could we love the carpet that we picked out.
4 years ago WOW! Thank you for the wonderful review, we're happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago My mom began using Villa almost 20 years ago. My husband and I used just used them for our family room and the experience was amazing! Dan was so patient in explaining everything to me in the showroom…from carpet styles, types and the different pad choices. He gave me samples to take home and he made sure we selected the right carpet for the way we live…high traffic, pets, stain repellent, etc. Heath and Rob, the installers, were awesome! They took such care in making sure the room was perfect. They were so kind, neat, tidy and conscientious. The entire experience was a pleasure and we will be sure to recommend Villa to all our friends. Sure, you can go to a big box retailer…but for the best service and quality, I think that shopping local and supporting small businesses is the only way go!
4 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago Professional, courteous, and CLEAN! They installed carpet and blinds two years ago in my new place. The carpet has held up, the blinds still look great, and I know I can call them if an issue ever arises. Can't wait to use them again for my next place!
4 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 years ago I have been doing business with this company for years. I'm currently on my 7th project with them. They do awesome work and treat their customers VERY well!
4 years ago We are happy to hear that you had a great experience with us once again! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago I went shopping today at Villa carpets and the staff was very professional, extremely helpful and found me a great carpet i wasnt even looking for
4 years ago Thank you for taking the time to review Villa Carpets, we appreciate the kind words. We are glad you enjoyed working with our staff!
5.0
4 years ago Excellent service!
4 years ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
4 years ago This customer did not leave a comment.
4 years ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
4 years ago This is our second time of purchasing carpeting from Villa Carpet , Holly and Pam in the office are so helpful . When they set the appointment up for Dan to come measure he is always on time , friendly and so helpful . Look forward to working with them again . They are a awesome family owned company to work with . And I would also like to add that the installers are also great , very friendly and caring . Thank you Dan and staff. Bev & Earl
4 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Thank you so much for helping us with our decision for our dining/kitchen room flooring! Your staff is wonderful! The installation team was so professional and they did a stellar job! I will recommend you to everyone who is in need of your services. Thanks a whole bunch! Paul and Caprice :)
4 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
4 years ago Welcome! Have a great Memorial Day weekend!
4.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Would NEVER shop any where else for carpet or flooring. Couldn't ask for better service, from ordering to install, everything has ALWAYS been a great experience!
4 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 years ago Everyone in the office is very friendly and professional, and they answered any question I had. They allowed me to take my time in choosing my floor and were not pushy at all. The installers called ahead before they came out on the day of the installation. They too were friendly and professional and did a great job. Everything went very smoothly and I love my new floor!
4 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!