VILLA CARPETS, INC.

4.8
|
171 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Villa Carpets 30000 Ryan Rd Ste A, Warren, MI 48092-6006 586-573-0050 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
171 Reviews

Reviews


5.0
2 days ago I'm glad to give the team at Villa Carpets a 5-star review on the plank flooring installed at my home today, looks excellent. There was a slight hiccup and it was handled perfectly with a "no problem" and quick fix. Could not ask for better people or better service. Thank You Very Much!
5.0
last week This customer did not leave a comment.
5.0
2 weeks ago This customer did not leave a comment.
5.0
3 weeks ago Villa Carpets very reasonably priced and professional workmanship.
5.0
last month Love my floors! Amazing installers!
5.0
last month Small town feel. They definitely give you the attention you deserve. Have done great work for us and are about to do more, I'm sure!
last month We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 months ago This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
2 months ago Very great customer service. A large variety of flooring styles.
2 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 months ago Are all very friendly and very very helpful would not go anywhere else They have done my living Room and hallway with carpet getting our kitchen and bathroom done as well 👍
3 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago This was a great experience from start to finish! New to the area, I found this place 1/4 mile from my house. The in house designers were helpful, and no one "shamed" me for wanting sheet vinyl. It is BEAUTIFUL and the guys who came to do it were awesome! I love the family owned aspect, not big box, and everything went off without a hitch. Perfect!
3 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago We walked into showroom and was immediately greeted by Holly. She showed us all our options for our kitchen floor. Once we decided it was scheduled immediately. The installer was great. They did the floor in a timely manner, were friendly and knowedgeable. They did a wonderful job and cleaned up before leaving. And the price couldnt be beat! We will be back
3 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
5 months ago VILLA CARPETS HAS INSTALLED MY BEDROOM AND LIVING ROOM STAIRS CARPET. THEY ARE ALWAYS VERY GOOD TO WORK WITH AND I AM VERY HAPPY WITH THE PRODUCT. HOWEVER, THE SCHEDULING SNAFU WAS AN ISSUE. I WAS TOLD THE INSTALLATION WAS BETWEEN 9 - 11 WHEN ACTUALLY IT WAS IN THE AFTERNOON. I WAS TOLD THIS ON 3 SPEARATE OCCASIONS. SO NEED TO FIX THAT. I STAYED HOME FROM WORK FOR THE WHOLE DAY WHEN I ACTUALLY COULD HAVE GONE TO WORK. AND TO BE HONEST, NO ONE SEEMED TO THINK THAT WAS A BIG DEAL!
3 months ago We are so very pleased that you love your new flooring and will review with our staff your concern on scheduling. We appreciate the feedback, and sincerely apologize for any inconvenience this caused.
5.0
5 months ago We loved that your store was so clean and organized. Holly was spot on with advice regarding color and type of carpet/pad. Installation was seamless, love you guys!!
3 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Always great service!
3 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
5 months ago I thought Villa Carpet & flooring did an outstanding job. The installers were great, they were professional installers, they were neat and cleaned up when they were finished. The job was finished in 1 day. Appointment was set up and confirmed 2 days before hand, Appointment time were kept as set and on time. We love our new floor thanks to Villa Carpet and flooring. Thank You Al & Olga Hetkowski
3 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
3 months ago Thank You again. We will tell any people that want a good store to purchase your services, because it is exceptional. Stay Safe Al & Olga Hetkowski
5.0
5 months ago Great customer service!!
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
5 months ago This customer did not leave a comment.
5 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
5 months ago Great work, beautiful product, very helpful. Been using Villa for years and will continue to go back for future projects
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Very pleased with this company’s efficiency, pricing and follow through. Highly recommend.
5 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
6 months ago Villa consistently provides exceptional service,
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
6 months ago Great staff that know their products! Do waste your time at the big box stores support small business and get a better buying experience. Good pricing and quality products.
5 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
6 months ago Villa Carpets was polite, professional, and did quality work. Would definitely recommend.
6 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
6 months ago If you need flooring this is the place! Huge selection! Experienced installers and decorators. We are so happy with our floor and carpet! Thank you Holly for taking the time to help me find my dream floors!
6 months ago Kendra, Thanks for the 5 star review. It was my pleasure helping you find your dream floor! Holly
5.0
6 months ago Dan and his team are first class! They know their products, the right product applications and a great selection. Installers are very good and do the job right. Do yourself a favor and see them they are competitive in pricing and offer quality products lines. Thanks Dan and Barb appreciate the assistance in helping me again!
6 months ago Thank you so much for the thoughtful review.
5.0
7 months ago We couldn’t ask for a better experience in replacing our kitchen and laundry room floor from working with the salesman to the office girls to the installers everyone did a great job especially the installers!!! I am extremely pleased with the work that was done they did an awesome job!!!
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
7 months ago Thanks no issues. Will consider using you again and will reccomend your company to anyone shopping for carpet.
7 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
7 months ago Nice experience shopping locally. A plus to be able to take samples home that are not just a small square but an actual store sample that you can compare to your decor. Holly was helpful and reasonable. She worked with me in regard to install and pricing. Would recommend anyone to at least stop by and get a quote. The installers were great... they went above and beyond with unforeseen issues.
7 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
1.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Pam and Phil are absolutely wonderful! Their service was amazing and we are so pleased with our blinds. We will recommend Villa to everyone!
7 months ago We are glad that Phil and Pam were able to help and did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
8 months ago I am so happy with my new kitchen floor! The guys arrived on time, were very professional and did a great job. Thank you Villa Carpets!
8 months ago You're very welcome Kelly! It was our pleasure helping you make the right decision- Enjoy! Carol and Dan
5.0
8 months ago Dan showed up on time for the estimate. No sales pressure at all. Installer James and his son Tony showed up on time. The no nonsense duo knocked it out in 1 day.No issue"s or complaints. WE purchased Coretec vinyl plank- Jasper Oak. Very happy with the product and looks.
8 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring and that we met your expectations!
5.0
8 months ago I would recommend highly.
8 months ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
8 months ago Thank you, Dan and the Villa Carpet Team! This was another wonderful experience and we are more than satisfied. Being that this is our fourth experience with Villa Carpet and will not be our last. They've made everything from the purchase to the installation an ease. Thank you all again! Danielle G.
8 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you again! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
8 months ago Jeff and Chance did a great job installing the flooring. We love the new flooring. We were very happy with the people in the store and everyone that we met during this process.
8 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
8 months ago Very professional, respectful and friendly installation team.
8 months ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
8 months ago Villa was awesome! Everything was timely and organized. Thank you so much!
8 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
9 months ago I'm very pleased with Villa Carpets. They where very professional when I called, answered every question, and fit me into their schedule even though we where a long ways away from them! From beginning to end, they where wonderful to work with. Installers where wonderful as well, friendly, professional and efficient!Thank you Dan!!!!
9 months ago Business Owner We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
9 months ago Both installers represented Villa very well. They believe in doing everything in a "quality first" way....no cutting corners. They hustled the entire time and worked very quickly. And their output appeared to reflect how fast they worked. They both have warm and friendly personalities, most refreshing. We were very pleased with Heath and Keith.
9 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
9 months ago No additional comments
5.0
9 months ago I love this place!!
9 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
9 months ago We always have an excellent experience with Villa Carpet from start to finish.
5.0
10 months ago If you are looking to purchase carpet for your home, and if you are anything like me, you do your homework. Well, look no further. It has been an excellent pleasure dealing with Villa Carpet from beginning to end. The installation was perfect.
9 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago THE INSTALLERS WERE GREAT, NEAT FRIENDLY AND DID A GREAT JOB.
9 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
10 months ago Good service as usual.
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago Very helpful sales staff. Good customer service.
10 months ago We are happy to hear that you had a great experience with us and our sales team! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
10 months ago Loved buying carpet from them from start to finish. Price was better than local competitor, installation was perfect and seamless! Love the look and quality. I will use them again You should too.
10 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us an amazing review, and we look forward to the opportunity of helping you in the future!
5.0
10 months ago Very happy w the people involved from start to finish. The carpet looks super.I’m a happy customer.
10 months ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
10 months ago All the employees of Villa Carpet that we worked with were very helpful and accomodating. We are very pleased with the carpet. Heath and Keith, the installers, did a good job.
10 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you, we will be sure to mention your kind review with Heath and Keith! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
10 months ago Great quality workmanship. On time and helpful.
10 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
11 months ago Great job. Would highly recommend villa carpets.
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
11 months ago Totally happy with last flooring installation and the two previous projects. Always recommend your business to my friends!
10 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago The sales people and installers did a wonderful job. The entire experience was almost flawless. I highly recommend if the installers must use a belt sander on the sub-floors, that they use a bag on the sander or vacuum to immediately pick up the saw dust. There was sawdust on my walls, fixtures and in my kitchen cabinets. at the end of the process. All were clean before the process began. This was the only disappointing part of this experience. Get that right and you've nailed it! Thank you and love the company!
11 months ago It is our goal to take care of our customers, we will mention your concern regarding the sanding with our installers. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago This customer did not leave a comment.
11 months ago Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
11 months ago Very professional, left rooms vacuumed looked so nice. Very happy with Villa Carpet def will recommend
11 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
11 months ago We’ve been using Villa carpets for 30+ years. We’ve always been happy with the service from start to finish. Dan & Carol go the extra mile to make sure things go smoothly. The installers were professional and a pleasure to work with. Great job! We couldn’t be happier!
11 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago Just purchased a whole house of window treatments. Pam was so friendly and helpful. The installer is efficient, polite and removed his shoes in my home. As for the price, excellent quality at a price that couldn't be matched.
11 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you, we will let Pam and our installer know! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
4.0
11 months ago We would highly recommend your company to everyone!
11 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
11 months ago First Rate Company
11 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago I love supporting local businesses in Warren. Villa Carpets has been here for many years. We have lived in our house for 28 years. Every bit of carpeting in our house is from Villa. We just got new carpeting in our living room and dining room. The workers were efficient and friendly. They did a great job. I'm not surprised! That's why we keep going back!
11 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
12 months ago Thank you for helping provide a beautiful, finished look to our basement at reasonable pricing and flexibility in scheduling. Villa has surface our laundry room and now our basement living space.
5.0
12 months ago Appointments were all on time as scheduled, professional service. Wouldn’t go anywhere else for floor coverings or window treatments
5.0
12 months ago I've done business with Villa Carpet 3 times in the past year and have had a wonderful experience each time. They were very helpful, had a great selection of products, and the installation experience was quick, professional, and clean. I would definitely recommend Villa Carpet to anyone who was thinking of having carpeting or hard wood flooring installed.
5.0
12 months ago Excellent service. Great selection.
12 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
12 months ago Friendly/Knowledgeable sales staff. Installation crew was on time, friendly and did a great job with installation. It was a pleasure doing business with your company.
12 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year A family run business that stays competitive with big box stores. Dan and his team has been our families choice for decades! Great people and great service!
12 months ago Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
4.0
last year Very nice Carpet Lady
last year Thank you for your review, we appreciate your support and hope to assist you in the future.
5.0
last year A few weeks ago I had you guys install my new kitchen floor. I was so pleased with the flooring, installation & professional installers that I decided to have my adjoining family room recarpeted as well. Again I’m very pleased with my new carpet & these installers were also really good & easy to work with. In fact just today I posted a Facebook notice on the Warren Centerline site giving a shoutout to Villa Flooring & described the work I had done & how happy I am with all of it. All comments to my post were positive as well.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year We are so happy with the carpet and the installation. A smooth process from start to finish. Very friendly and professional people. Highly recommend them.
last year We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last year Everyone that we came into contact with at Villa Carpets was very helpful, polite, and extremely easy to do business with!
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
last year No
last year Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
last year Your installers were ontime and very efficient. They were very professional and courteous.
last year We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year Great experience. Installers were wonderful. Carpet looks great.
last year We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year We have been using family-owned Villa Carpet for over 50 years . The quality of their products are excellent, the owners and employees are a pleasure to work with and I will continue to recommend them to friends and relatives.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year We walked into the store to a friendly and helpful staff. We were pointed in the right direction of colors and style that was in our mind. The finished job was done perfect and looks amazing. Thank you Dan & staff
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year Did a great job of laying carpet in my family room. Will definitely use Villa Carpet again.
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year Friendly staff, skilled service, quality carpet!
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year Love my new carpet! Villa Carpet did an excellent job and I would highly recommend them. Very friendly, knowledgeable and professional. There is a reason they have been in business for so many years. They know what Customer Service means!
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year Very professionaal
last year We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last year Great service and installation. Highly recommend them.
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, we truly appreciate working with you all these years!
5.0
last year Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
last year Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
last year Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
5.0
last year Everyone at Villa was amazing....as always. My family has been using them for over 20 years.
4.0
last year There was a small issue that was immediately addressed. Always have had an exceptional experience with villa carpet. Thank you Dan and your sales team.
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year I would recommend Villa Carpets. They were very patient and helpful with my installations. The installers were prompt and very professional. They cleaned up after they were done with the job. Could not of been happier with their service. Will use them again.
last year We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year Villa Carpets just installed Somerset Flooring in our condo. The floors turned out great. Jim the installer did a fantastic job. They started and finished on time. They gave us a great price. The floors are fantastic. I would highly recommend using Villa!
last year We are thrilled to hear that our installer Jim was aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year I just had our floors done by Villa Carpets. The price was great! They started and finished on time. Jim the installer did a fantastic job. I could not be happier with the work that Villa Carpets did. I high recommend them for hard word floors!
last year Business Owner We are thrilled to hear that our installer Jim was aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last year We had Villa install carpet for our entire house. The whole process went wonderfully. The quality of the carpet and installation was outstanding. Villa is my go to place for all my flooring needs.
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year Very professional work and we are very happy with everything. we have been asked by neighbors and family who did our floors and we gave Villa Carpet a recommendation.
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and referring us to your friends and family!
5.0
last year Villa carpet recently installed new carpet in my finished basement. They did an outstanding job. The personnel at their home location were very helpful and knowledgeable. The installers were friendly, helpful and sort of like perfectionists. This is a good thing. The carpet looks wonderful. I recommend this company to anyone. You will be completely satisfied. Great job. Regards, Tom Killewald
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year The people at Villa Carpets are the best to work with. I was stressed looking for flooring for my kitchen & half bath by the time I went to Villa. I was immediately at ease working with, who I found out, was a co-owner, the daughter of the man who began this store many years ago.The other owner, son of the man who began this store, came to measure was so nice & personable.The two man team who did the install was very good at their job as well. They were efficient and expert at the work. I'd recommend them to anyone looking to get flooring done.The floor I found was from a different place but they didn't bar an eyelash at being able to order the product. The office gals I talked with for different reasons couldn't have been any nicer too. All the way around, a great experience and I love my new floor!
last year Business Owner We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year This customer did not leave a comment.
last year Thank you for your review. We are so very pleased that you had a great experience with Villa Carpets!
5.0
last year Dan and his team worked tirelessly to complete a two day job in one day so I could make my move in date. Top notch workmanship and great customer service. I would recommend them highly!!
last year We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
4.0
last year Was grateful that my experience at a local hardware place gave me doubts about whether or not I should be using them. So glad I remembered Villa Carpets was in the area. Hopped right in my car, took home a few samples and within a couple of weeks the carpet was installed along with a small hardwood floor area. Couldn't be more pleased. FRIENDLY, Family owned and. They have their own installers not contracted out workers. Had one hiccup the flooring was supposed to be put in the same day as the carpet but that didn't happen but it got put in and results were just as great. Highly recommended.
last year Business Owner We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year I just had beautiful carpeting from Villa Carpet Installed throughout my condo and I love how it has brightened my whole place. The whole process went without a flaw from Dan coming out to measure to the excellent, friendly carpet Installers Rob and Heath. I am so pleased! They were professional and did everything to satisfy me.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year This customer did not leave a comment.
last year Thank you for taking the time to write a review. Your kindness means a lot to us.
5.0
last year Great service and tremendous customer support! Family owned business with high quality installation and meticulous attention to detail. Very impressed with all of our carpet, vinyl plank and window coverings. I highly recommend them.
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year All floors and windows are from villa in our home!
last year Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your flooring and window treatments!
2.0
last year We had whole house carpet installed (about 1300sq ft worth) Our in store experience was great. They helped me pick a carpet and discuss what would work best. Everything after that was bad. I paid my deposit and then never heard anything about scheduling the install. Turns out they had not even ordered the carpet. Which delayed everything and it was stressful because we should have been able to be scheduled before our movers came. They did call me back and got us scheduled in time (after being upset with them.) The installers came, measured and cut. That is when we found out Villa Carpet did not order enough carpet. 2 days of install and then we had to wait for additional carpet to be ordered to finish the job. He wanted me to finish paying then but I refused until the job was complete. The installer said he couldn't come back right away which I told him was unacceptable. He agreed to come back sooner but then called me the day of to say he couldn't. I again told him that was not acceptable because we had the moving company coming the next day so he did come, but was clearly upset about it. 3 days of install and they never brought a vacuum to clean up. He kept "forgetting" it. He said he could use my personal one or leave it for me to clean up! They also clogged our bathroom toilet and never told us. We found it much later. Disgusting. I would not recommend Villa Carpets. I wanted to support a smaller family run business but it was not a good experience.
last year Kelly- We sincerely apologize that we did not meet up to your expectations when you purchased your new carpeting from us. Upon reviewing your order, I see you were under a time constraint with your movers and our goal was to make sure we did not disrupt your move. We obviously feel short. I will also review your comments with the installation crew that installed your job. We appreciate your feed back so we can address these issues. We take comments like this very personally, and again apologize that we did not live up to the strong 46 year reputation that we work so hard to maintain. Please let Dan or me know if you have any other issues going forward. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
last year This customer did not leave a comment.
last year Thanks so much for the 5 star review Justin!
5.0
last year Love love love my new shutters thanks to Pam and her husband for all their hard work from recommendations to installation
5.0
last year The best flooring team to work with!
last year Thank you for your review. Your kind words mean a lot to us.
5.0
last year I am a real estate associate & independent broker and also buy and renovate houses. I have had work done by Dan at Villa carpets on my own projects as well as clients and relatives. The work has always been reasonably priced, but most important, the quality of product and installation has been absolutely excellent. My last project was a 3,000 home in Oakland Township that Villa did vinyl in a basement laundry area, beautiful 50 year guaranteed solid 3/4 hardwood on the main floor, carpeting on the two other floors and it was all superb. They did a carpet and vinyl installation on one of my brothers investment homes and he said it was the best he has ever had done. Just a number of weeks ago they did a total blind install in one of my clients investment properties and that was outstanding as well. I highly recommend them.
last year We want to say THANK YOU, for taking the time to write such an amazing review! We are glad that we were able to help and that our team did an awesome job of taking care of you! It's always great working with you on your projects, look forward to working with you again soon!
3.0
last year Their installers are extremely unprofessional. They swore loud enough for my kids and wife to hear. They used our master bath as their personal bathroom for two days. They blasted rap uncensored so loud it woke up our napping 1yo. One guy kept repeating they should have never taking our house on. The job was too complicated for them. I came home from work early because of the chaos I heard through the phone. They left a mess. They tried to take my scrap pieces. I had to ask them three times to unload my carpet from their van. Each time they'd only take a few pieces out. I spoke with the owner and owners sister. They assured me those were his best guys. He apologised but didn't seem to care. We paid 6000$ to get treated with the utmost disrespect in our own home.
2 years ago Jim and Lisa- Dan and I want to apologize once again for the fact that you were disappointed with our crew and the service you received. Being in business for 46 years we work hard to maintain a strong reputation. When a situation like yours occurs, please know that we do care and did address all your comments with our installer. He will learn from this going forward, but unfortunately that does not erase your disappointment. I appreciate that you took the time to talk to me and my brother. If you have any other concerns please contact me or Dan. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
last year This customer did not leave a comment.
last year Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
4.0
last year Awesome
last year Thanks for taking the time to provide a review, know that we would be happy to help you with anything that may you need in the future!
5.0
last year We have now purchased our beautiful wood flooring for our entire first floor, blinds for 8 windows in our family room and 3 windows in our dining room, room-darkening blinds for our French doors in our bedroom, and an area rug for our family room. We love, love, love everything we have gotten from Villa Carpets! The service has been great! Pam has come out to our house with samples to make it easier for us to choose the kinds of blinds we wanted and the colors. Her husband is their installer, and he has done a great job with the installation. There have been a few minor adjustments that have needed to be made, and Phil has come out and taken care of them with no questions asked. We will continue to do business with Villa Carpets in the future and will continue to tell family and friends about them! :)
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year I had my kitchen flooring installed by Villa. They did a wonderful, professional job so much so that I had them install a carpet in the living room a year later. The guys were personal and funny too! Holly helped me pick out and decide on the color of my carpet. It's a great company to work with.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year Villa Carpets are the Best!!!! Family Owned Business, Perfect Service. Holly and the Crew are Awesome A++++++++!!!!
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review!
5.0
last year Highly Recommend Villa Carpets, We have always received GREAT SERVICE, Holly and The Crew are always Great to work with. Thank You Again Sterling Tire and Auto
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago Best carpet place in the business. Family owned operation. Don't call the carpet guys first call Villa. They go the extra mile to appease their customers. Id give them a 10 if I could we love the carpet that we picked out.
2 years ago WOW! Thank you for the wonderful review, we're happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago My mom began using Villa almost 20 years ago. My husband and I used just used them for our family room and the experience was amazing! Dan was so patient in explaining everything to me in the showroom…from carpet styles, types and the different pad choices. He gave me samples to take home and he made sure we selected the right carpet for the way we live…high traffic, pets, stain repellent, etc. Heath and Rob, the installers, were awesome! They took such care in making sure the room was perfect. They were so kind, neat, tidy and conscientious. The entire experience was a pleasure and we will be sure to recommend Villa to all our friends. Sure, you can go to a big box retailer…but for the best service and quality, I think that shopping local and supporting small businesses is the only way go!
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago Professional, courteous, and CLEAN! They installed carpet and blinds two years ago in my new place. The carpet has held up, the blinds still look great, and I know I can call them if an issue ever arises. Can't wait to use them again for my next place!
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago I have been doing business with this company for years. I'm currently on my 7th project with them. They do awesome work and treat their customers VERY well!
2 years ago We are happy to hear that you had a great experience with us once again! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago I went shopping today at Villa carpets and the staff was very professional, extremely helpful and found me a great carpet i wasnt even looking for
2 years ago Thank you for taking the time to review Villa Carpets, we appreciate the kind words. We are glad you enjoyed working with our staff!
5.0
2 years ago Excellent service!
2 years ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
2 years ago This is our second time of purchasing carpeting from Villa Carpet , Holly and Pam in the office are so helpful . When they set the appointment up for Dan to come measure he is always on time , friendly and so helpful . Look forward to working with them again . They are a awesome family owned company to work with . And I would also like to add that the installers are also great , very friendly and caring . Thank you Dan and staff. Bev & Earl
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago Thank you so much for helping us with our decision for our dining/kitchen room flooring! Your staff is wonderful! The installation team was so professional and they did a stellar job! I will recommend you to everyone who is in need of your services. Thanks a whole bunch! Paul and Caprice :)
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
2 years ago Welcome! Have a great Memorial Day weekend!
4.0
2 years ago We purchased COREtec HD LVP and chose Villa Carpet to do our job because of the best price and friendly and professional customer service. Our installer Jeff did a beautiful job and I could not be happier with the look of this product (can't believe it is not real wood). I will definitely choose Villa for any future flooring projects we have!
2 years ago Business Owner We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write the review!
4.0
2 years ago Dan came out today and found a resolution to the problem. Happy customer now.
2 years ago Business Owner Thank you for your response, we would like the opportunity to speak with you personally regarding your concerns. The owner Dan left a message, please call when it's convenient for you. The owner has been in the floor covering trade since 1975, and wanted you to know we will come up with a solution. Again, we left a message, please call the store if you get a moment. Thank you.
5.0
2 years ago Everyone in the office is very friendly and professional, and they answered any question I had. They allowed me to take my time in choosing my floor and were not pushy at all. The installers called ahead before they came out on the day of the installation. They too were friendly and professional and did a great job. Everything went very smoothly and I love my new floor!
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago I am EXTREMELY happy with my new wood floors! The workmanship was excellent and everyone comments how great my floors look! I am VERY happy I picked Villa Floors to do the job! The installers were perfectionists and stayed at my home until the job was to their satisfaction! I will definitely be calling Villa to install new carpeting in my bedrooms very soon! Thanks again for a job well done! Ann
2 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
2 years ago Could you please take my last name off the review. Just use my first name if possible! Thanks! Ann
5.0
2 years ago Salesperson was great and gave options without being pushy. Very happy with install and the way the blinds look. Thanks!
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago Great service, great price, great install..!!!
2 years ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
2 years ago Excellent installation. Only problem were a few black marks left on both door jams around bedroom doors.
2 years ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
2 years ago Thanks. Again, a great installation. Will use you again. Jim Townsend
5.0
2 years ago HIGHLY recommend Villa Carpet!!!! Dan and his entire crew are top notch guys!!! He'll give you a good, fair price and honest opinions too!! We've had them out twice, once for kitchen vinyl and once for basement carpet, and both sets of installers were nice and friendly and did a great job!!!
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago From the quote to the installation, everyone was courteous and showed up exactly on time. Installation was first rate. Nice job, right down to the final vacuum before they left.
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago Excellent service, price and quality of materials . Excellent- i will use again.
2 years ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
2 years ago Thank you...outstanding job..start to finish.
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago Amazing service and installation. We only choose Villa for our flooring projects! Thanks so much Jill
2 years ago We love working with you too Jill! Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
2 years ago The service here is top notch. I recommend shopping around before you go here to experience the difference.
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago Thank you Villa Carpet for the donation of red carpet for are event at church are guest were so excited for the red carpet entrance. Please make villa carpet your first and last stop for all Your carpet and flooring needs. #NightToShine2018 #TimTebowFoundation #WarrenWoodsBaptistChurch.
2 years ago We are so happy we could help assist with this special event! Thank you for the kind review!
5.0
2 years ago The carpet I purchased was high quality at a great price. I was able to get it installed quickly. The installers were polite and professional, they did a great job!
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago We had an amazing experience with Villa. In the show room we spent a lot of time with Holly. She was awesome in helping us set up an appointment for installation and teaching us about different carpets. The installers also did a great job! If we need carpet again, Villa will be the only place we go. Thanks Villa!
2 years ago We're so happy you had a great experience with Villa Carpets and enjoyed working with our designers and installers! P.S. Congrats on your new baby!
5.0
2 years ago Great customer service! Nice job on installation of carpeting ! I would recommend Villa Carpet to others.
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago Crew was very professional. The weather was bad with lots of snow and they made sure to cover my floors when they had to go back to the truck several times.
2 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
2 years ago I wish we would have been given the extra carpet. We purchased a piece that I think was 12x18 and the room was about 10x13. Also, installers should have shoe covers especially when it is snowy/wet out. The installers were very nice and quick. I appreciated the call on their way. The sales rep was awesome and so was Dan when he came to measure and check other room. Much appreciated service and the replacment of padding.
2 years ago Thank you for bringing this to our attention, we will be sure to take this into account in the future. The remnant purchased was a 12x15, when you include the closet most of the carpeting was used. Our installer may have felt there was nothing useful to be left, but again we will bring it to their attention to discuss with the customers prior to removing from the home! Thank you for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
2 years ago I did talk to my husband and the piece was marked 12 x 18 in addition to the installers telling us they did cut the carpet at the warehouse and didn't bring all the remainder becuase it was damaged. They did offer to call and see if it was still there for us. Truly we are happy with everything, I was just bringing this up as the email came to me. I would never leave a negative public review or even talk bad about your business. We do love your service. Thank you.
5.0
3 years ago At Villa Carpets I have gotten great service for over 30 years with my flooring needs.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago Before the crew left they offered to and did reassemble our dinette table. Our son and grandson took the table apart to remove it from the dinette because it is solid wood and very heavy and bulky. Your guys were great and cleaned up each day before they left. They did an excellent job. We are very happy with the outcome and will continue to recommend Villa. Dick and Rita Fuhrman
3 years ago Rich and Rita- I'm glad we were able to find you the perfect floor for your kitchen! Carol
3 years ago Thanks Carol, We appreciate your help. Dick Fuhrman
5.0
3 years ago Very happy with my carpet and the install!!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago First class service and quality.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago This is the 2nd year in a row we've had Villa come in and do some work. Last year it was carpeting, this year it was a new kitchen floor. Great company, great people that work there, highly recommended!!
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago Excellent customer service! Installers are very professional!
3 years ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 years ago very satisfied,thanks
3 years ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
3 years ago I had a great experience with Villa Carpets when replacing the carpets in my house. They were extremely professional and my house looks great.
3 years ago We are so pleased that you enjoyed your experience using Villa Carpets! Thank you for taking the time to view, we appreciate your support!
5.0
3 years ago We had them install Armstrong vinyl floor in our large kitchen, laundry room, half bath and hallway. Installers did an excellent job with minimal seams. Also, had blinds installed in three rooms. Very impressed with the quality of materials and professional installation.
3 years ago Thanks Christine, being a family owned business we do take a lot of pride in reviews like yours👍
5.0
3 years ago Wide selection of suppliers and styles. Fair prices. Friendly and helpful staff. All installers work for the company no sub contractors and all have many years of experience in the flooring field.
3 years ago Thanks Jason-we're glad you liked our installers!
5.0
3 years ago This customer did not leave a comment.
3 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thanks for the great rating Mr. Islam!
5.0
3 years ago Great company had carpet put in by them several times all their installers are great also Holly and Carol are the best at sales along with Pam also had window treatments installed very good company I am very pleased
3 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 years ago I have used Villa Carpet for over 30 years.They have been nothing but professional and go above and beyond to please the customer.There store is very well stocked with a great selection of all the latest styles and brands of flooring.The staff goes out of there way to make sure your flooring project goes as smooth as possible.
3 years ago Thank you for the thoughtful review, we appreciate your continued support!
5.0
3 years ago This customer did not leave a comment.
3 years ago Thank you for the 5 star rating! Its great to work with wonderful customers like yourself!
4.0
3 years ago Nice....#everything Will return in a few weeks Thank u
5.0
3 years ago I have used Villa for over the last 20 years. I always receive amazing service, a quality product at a competitive price! I have always referred them to all my associates and friends and have not had a single complaint. I wish ALL small businesses represented as well as Villa, GREAT JOB -- it's no wonder you have been around for years!!
last year Thank you for your kind review, we truly appreciate our customers and love assisting you on your projects! Thank you again for choosing Villa!
5.0
3 years ago Whether it's been carpet or other flooring products, Villa always has an excellent product, competitively priced and professionally installed. I am branching into their window treatments this year and can't wait to see the finished room. The flooring was an excellent alternative than my first choice, thanks to Holly! Can't say enough good things about Villa Carpets!
3 years ago Thank you Marie! We are thrilled you are pleased with the flooring. Looking forward to working with you again on the window treatments.
5.0
4 years ago Very helpful down to business people! Had a tight budget and timeline and they hit it out of the park on both fronts!
5.0
4 years ago Wonderful job. They completed my 1700 sq ft basement and stairs. It turned out amazing. They sent out professional installers that seemed to really cared about the work they did. The sales team showed me the style and stayed within my budget. Just a tip, opt for the best padding. It makes a world of difference. I now spend my evenings with my dogs in the basement playing on the floor because it is so comfy...and they hate playing on the hardwood upstairs.
1.0
4 years ago Let me start by saying we are not complainers at all! I have never left a bad review before for any company. Even if I was not happy. I completely understand people are human and we all make mistakes and I will be the first to just let it go. BUT>>>Our experience was a NIGHTMARE I am still paying for.. To be honest we like our carpet and they did a good job with the install. IT was quick and a decent price. We hired them because they did my parents floors and my aunts and they did look very nice. Even though they both warned me they had many issues with them. we figured we were safe because there was no way they would want to screw ours up also. And both of there wood floors looked very nice. Boy was I wrong! After several misquotes, the wood being delayed three times, and months of waiting for our wood it finally arrived! The day they were dropping it off I was devastated to see they ordered the wrong wood! I seriously wanted to cry! We hired a moving company ($200) to move our entertainment center even though it was included in the price. We were trying to be nice because we knew how heavy it was! Meanwhile it is still sitting in my kitchen. :( The wrong wood being delievered was not all Villa Carpets fault. There was a transition between the wood company and somehow it was mislabeled. However they treated us like this was our fault. I was in shock at how we were treated. We were not offered one penny off for the inconvenience. And we did not get an apology until I told them I was shocked that no one even told us sorry. Our 3rd install date was suppose to be April 7th. Due to them ordering the wrong wood the new install date they gave us was June 27th! I could go on but the very thought of this makes me sick! VIlla Carpet did mail us a $50 carpet cleaning gift card. REALLY??? Thank you for the reminder that we still have crappy carpet! Luckily we found 1 Wood in Livonia and they are in the process of installing our dream floors! And we could not be happier! Difference in service is NIGHT AND DAY!
5.0
4 years ago They did a great job with our basement finish. Carpeting looks amazing, the walkout entry was completed per requeat, and the crew was FANTASTIC and so very polite. Very impressed.
5.0
4 years ago The customer service at Villa Carpets is outstanding. I was able to work with Pamela and Carol and they made the process of picking out new window treatments so much easier! They have an eye for design and spent a lot of time with me to make sure I was getting exactly what I wanted. Their products are high quality and reasonably priced. The installation was done perfectly and I am so happy to have beautiful new blinds and carpet in my home. I would highly recommend Villa Carpets, its a great local business that truly cares about their customers.
5.0
4 years ago We had Villa install a hardwood floor in our Family Room and it is beautiful! We absolutely love it! Holly was a pleasure to work with and so was Dan. We will definately use them again for our next project!
5.0
5 years ago This customer did not leave a comment.
last month Thank you for taking the time to leave us a review. We enjoyed working with you and look forward to working with you on future projects.
5.0
7 years ago Recently purchased a home and we had the lineolum and carpet replaced. The price was reasonable. They did a fantastic job and I would highly recommend them!
4.0
7 years ago This customer did not leave a comment.
3.0
7 years ago This customer did not leave a comment.
5.0
7 years ago This customer did not leave a comment.
1.0
7 years ago This customer did not leave a comment.
5.0
8 years ago We recently replaced A LOT of carpet in our home, some of it at least 30 years old. The existing carpet and padding included a lot of questionable choices in installation by the prior owners, and required a lot of thought by the new installers. Working with Villa was a pleasure from the beginning. Holly greeted us warmly in the store and was knowledgeable and reasonable. Dan, the owner, came out to do the measurement and was nothing but professional and efficient. The installers, Heath and Rob(?) were fantastic. They took their time and did everything to the standards they would expect in their own homes. They were also personable and fun to have around, and there was a lot of joking and kidding going on during the three days it took to get this major job completed. Of course we like the new carpeting, but what is even more striking is the difference between the qualify of how the old carpet was installed and how the new carpet is installed. The stairway went from being baggy, over-padded, and sloppy to a neatly tailored set of steps to the second floor. I could not recommend Villa any more highly. FYI, they did not ask me to post a review for them. I've just that pleased, and I'm a pretty picky customer.
5.0
13 years ago A wonderful floor shopping experience. Excellent customer service! Great selections and pricing!!! I went to Villa Carpets after shopping around many different flooring stores. They gave me EXCELLENT customer service, and great pricing. They had a huge selection to choose from. Carpet, hardwood, vinyl floors and even window treatments. Their sales associates were very knowleadgeable and helpful in making my decision and I received fast installations. Their installers were very professional and did beautiful work. I will definitely go back to Villa Carpert for all my flooring needs.
5.0
15 years ago Great family owned carpet company Villa Carpets has been around for a very long time. I have been in my home for 42 years and they were the first company I went to when I looked for new carpeting. The selection they have is very large and the prices are better than…