VILLA CARPETS, INC.

4.8
|
101 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Villa Carpets 30000 Ryan Rd Ste A, Warren, MI 48092-6006 586-573-0050 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
101 Reviews

Reviews


0.0
2 weeks ago All floors and windows are from villa in our home!
2.0
3 weeks ago We had whole house carpet installed (about 1300sq ft worth) Our in store experience was great. They helped me pick a carpet and discuss what would work best. Everything after that was bad. I paid my deposit and then never heard anything about scheduling the install. Turns out they had not even ordered the carpet. Which delayed everything and it was stressful because we should have been able to be scheduled before our movers came. They did call me back and got us scheduled in time (after being upset with them.) The installers came, measured and cut. That is when we found out Villa Carpet did not order enough carpet. 2 days of install and then we had to wait for additional carpet to be ordered to finish the job. He wanted me to finish paying then but I refused until the job was complete. The installer said he couldn't come back right away which I told him was unacceptable. He agreed to come back sooner but then called me the day of to say he couldn't. I again told him that was not acceptable because we had the moving company coming the next day so he did come, but was clearly upset about it. 3 days of install and they never brought a vacuum to clean up. He kept "forgetting" it. He said he could use my personal one or leave it for me to clean up! They also clogged our bathroom toilet and never told us. We found it much later. Disgusting. I would not recommend Villa Carpets. I wanted to support a smaller family run business but it was not a good experience.
3 weeks ago Kelly- We sincerely apologize that we did not meet up to your expectations when you purchased your new carpeting from us. Upon reviewing your order, I see you were under a time constraint with your movers and our goal was to make sure we did not disrupt your move. We obviously feel short. I will also review your comments with the installation crew that installed your job. We appreciate your feed back so we can address these issues. We take comments like this very personally, and again apologize that we did not live up to the strong 46 year reputation that we work so hard to maintain. Please let Dan or me know if you have any other issues going forward. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
last month This customer did not leave a comment.
last month Thanks so much for the 5 star review Justin!
0.0
last month Love love love my new shutters thanks to Pam and her husband for all their hard work from recommendations to installation
0.0
last month Just had new carpet installed today and it is AMAZING!!! Best place to go to if you want great service and high quality products.
last month We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last month The best flooring team to work with!
last month Thank you for your review. Your kind words mean a lot to us.
5.0
last month I am a real estate associate & independent broker and also buy and renovate houses. I have had work done by Dan at Villa carpets on my own projects as well as clients and relatives. The work has always been reasonably priced, but most important, the quality of product and installation has been absolutely excellent. My last project was a 3,000 home in Oakland Township that Villa did vinyl in a basement laundry area, beautiful 50 year guaranteed solid 3/4 hardwood on the main floor, carpeting on the two other floors and it was all superb. They did a carpet and vinyl installation on one of my brothers investment homes and he said it was the best he has ever had done. Just a number of weeks ago they did a total blind install in one of my clients investment properties and that was outstanding as well. I highly recommend them.
last month We want to say THANK YOU, for taking the time to write such an amazing review! We are glad that we were able to help and that our team did an awesome job of taking care of you! It's always great working with you on your projects, look forward to working with you again soon!
5.0
2 months ago This customer did not leave a comment.
2 months ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
4.0
2 months ago Awesome
last month Thanks for taking the time to provide a review, know that we would be happy to help you with anything that may you need in the future!
0.0
2 months ago Villa Carpet helped me take the stress out of my carpet purchase. They were friendly and the installers were fantastic! Can’t believe how quickly and efficiently they did the job! Best of all, carpet looks and feels great!
0.0
2 months ago We have now purchased our beautiful wood flooring for our entire first floor, blinds for 8 windows in our family room and 3 windows in our dining room, room-darkening blinds for our French doors in our bedroom, and an area rug for our family room. We love, love, love everything we have gotten from Villa Carpets! The service has been great! Pam has come out to our house with samples to make it easier for us to choose the kinds of blinds we wanted and the colors. Her husband is their installer, and he has done a great job with the installation. There have been a few minor adjustments that have needed to be made, and Phil has come out and taken care of them with no questions asked. We will continue to do business with Villa Carpets in the future and will continue to tell family and friends about them! :)
0.0
3 months ago I had my kitchen flooring installed by Villa. They did a wonderful, professional job so much so that I had them install a carpet in the living room a year later. The guys were personal and funny too! Holly helped me pick out and decide on the color of my carpet. It's a great company to work with.
2 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 months ago Villa Carpets are the Best!!!! Family Owned Business, Perfect Service. Holly and the Crew are Awesome A++++++++!!!!
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review!
0.0
4 months ago Highly Recommend Villa Carpets, We have always received GREAT SERVICE, Holly and The Crew are always Great to work with. Thank You Again Sterling Tire and Auto
2 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 months ago Best carpet place in the business. Family owned operation. Don't call the carpet guys first call Villa. They go the extra mile to appease their customers. Id give them a 10 if I could we love the carpet that we picked out.
4 months ago WOW! Thank you for the wonderful review, we're happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago My mom began using Villa almost 20 years ago. My husband and I used just used them for our family room and the experience was amazing! Dan was so patient in explaining everything to me in the showroom…from carpet styles, types and the different pad choices. He gave me samples to take home and he made sure we selected the right carpet for the way we live…high traffic, pets, stain repellent, etc. Heath and Rob, the installers, were awesome! They took such care in making sure the room was perfect. They were so kind, neat, tidy and conscientious. The entire experience was a pleasure and we will be sure to recommend Villa to all our friends. Sure, you can go to a big box retailer…but for the best service and quality, I think that shopping local and supporting small businesses is the only way go!
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Professional, courteous, and CLEAN! They installed carpet and blinds two years ago in my new place. The carpet has held up, the blinds still look great, and I know I can call them if an issue ever arises. Can't wait to use them again for my next place!
5 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
3.0
5 months ago Their installers are extremely unprofessional. They swore loud enough for my kids and wife to hear. They used our master bath as their personal bathroom for two days. They blasted rap uncensored so loud it woke up our napping 1yo. One guy kept repeating they should have never taking our house on. The job was too complicated for them. I came home from work early because of the chaos I heard through the phone. They left a mess. They tried to take my scrap pieces. I had to ask them three times to unload my carpet from their van. Each time they'd only take a few pieces out. I spoke with the owner and owners sister. They assured me those were his best guys. He apologised but didn't seem to care. We paid 6000$ to get treated with the utmost disrespect in our own home.
5 months ago Jim and Lisa- Dan and I want to apologize once again for the fact that you were disappointed with our crew and the service you received. Being in business for 46 years we work hard to maintain a strong reputation. When a situation like yours occurs, please know that we do care and did address all your comments with our installer. He will learn from this going forward, but unfortunately that does not erase your disappointment. I appreciate that you took the time to talk to me and my brother. If you have any other concerns please contact me or Dan. Sincerely, Carol McClung Co-Owner Villa Carpets
5.0
6 months ago I have been doing business with this company for years. I'm currently on my 7th project with them. They do awesome work and treat their customers VERY well!
5 months ago We are happy to hear that you had a great experience with us once again! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
7 months ago I went shopping today at Villa carpets and the staff was very professional, extremely helpful and found me a great carpet i wasnt even looking for
7 months ago Thank you for taking the time to review Villa Carpets, we appreciate the kind words. We are glad you enjoyed working with our staff!
5.0
7 months ago Excellent service!
5 months ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
7 months ago This customer did not leave a comment.
5 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
7 months ago This is our second time of purchasing carpeting from Villa Carpet , Holly and Pam in the office are so helpful . When they set the appointment up for Dan to come measure he is always on time , friendly and so helpful . Look forward to working with them again . They are a awesome family owned company to work with . And I would also like to add that the installers are also great , very friendly and caring . Thank you Dan and staff. Bev & Earl
7 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
7 months ago Thank you so much for helping us with our decision for our dining/kitchen room flooring! Your staff is wonderful! The installation team was so professional and they did a stellar job! I will recommend you to everyone who is in need of your services. Thanks a whole bunch! Paul and Caprice :)
7 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
7 months ago Welcome! Have a great Memorial Day weekend!
4.0
7 months ago We purchased COREtec HD LVP and chose Villa Carpet to do our job because of the best price and friendly and professional customer service. Our installer Jeff did a beautiful job and I could not be happier with the look of this product (can't believe it is not real wood). I will definitely choose Villa for any future flooring projects we have!
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write the review!
5.0
7 months ago Would NEVER shop any where else for carpet or flooring. Couldn't ask for better service, from ordering to install, everything has ALWAYS been a great experience!
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
8 months ago Villa Carpet helped me take the stress out of my carpet purchase. They were friendly and the installers were fantastic! Can’t believe how quickly and efficiently they did the job! Best of all, carpet looks and feels great!
7 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
8 months ago Everyone in the office is very friendly and professional, and they answered any question I had. They allowed me to take my time in choosing my floor and were not pushy at all. The installers called ahead before they came out on the day of the installation. They too were friendly and professional and did a great job. Everything went very smoothly and I love my new floor!
8 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
9 months ago I am EXTREMELY happy with my new wood floors! The workmanship was excellent and everyone comments how great my floors look! I am VERY happy I picked Villa Floors to do the job! The installers were perfectionists and stayed at my home until the job was to their satisfaction! I will definitely be calling Villa to install new carpeting in my bedrooms very soon! Thanks again for a job well done! Ann
8 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
8 months ago Could you please take my last name off the review. Just use my first name if possible! Thanks! Ann
5.0
9 months ago Salesperson was great and gave options without being pushy. Very happy with install and the way the blinds look. Thanks!
8 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
9 months ago Great service, great price, great install..!!!
8 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
9 months ago Excellent installation. Only problem were a few black marks left on both door jams around bedroom doors.
9 months ago Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
9 months ago Thanks. Again, a great installation. Will use you again. Jim Townsend
5.0
9 months ago HIGHLY recommend Villa Carpet!!!! Dan and his entire crew are top notch guys!!! He'll give you a good, fair price and honest opinions too!! We've had them out twice, once for kitchen vinyl and once for basement carpet, and both sets of installers were nice and friendly and did a great job!!!
9 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
9 months ago From the quote to the installation, everyone was courteous and showed up exactly on time. Installation was first rate. Nice job, right down to the final vacuum before they left.
9 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
9 months ago Excellent service, price and quality of materials . Excellent- i will use again.
9 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
9 months ago Thank you...outstanding job..start to finish.
9 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
9 months ago I love Villa and would go nowhere else. Recently had carpet replaced due to manufacturing flaw and I purchased new carpet....perfect! I've dealt with Villa for over 20 years for flooring and carpet, always highly recommend! Thank You!
5.0
9 months ago Amazing service and installation. We only choose Villa for our flooring projects! Thanks so much Jill
9 months ago We love working with you too Jill! Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
10 months ago The service here is top notch. I recommend shopping around before you go here to experience the difference.
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago Thank you Villa Carpet for the donation of red carpet for are event at church are guest were so excited for the red carpet entrance. Please make villa carpet your first and last stop for all Your carpet and flooring needs. #NightToShine2018 #TimTebowFoundation #WarrenWoodsBaptistChurch.
10 months ago We are so happy we could help assist with this special event! Thank you for the kind review!
5.0
10 months ago The carpet I purchased was high quality at a great price. I was able to get it installed quickly. The installers were polite and professional, they did a great job!
7 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago This customer did not leave a comment.
10 months ago We are happy to hear that you had a great experience with us! Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
10 months ago We had an amazing experience with Villa. In the show room we spent a lot of time with Holly. She was awesome in helping us set up an appointment for installation and teaching us about different carpets. The installers also did a great job! If we need carpet again, Villa will be the only place we go. Thanks Villa!
10 months ago We're so happy you had a great experience with Villa Carpets and enjoyed working with our designers and installers! P.S. Congrats on your new baby!
5.0
10 months ago Great customer service! Nice job on installation of carpeting ! I would recommend Villa Carpet to others.
10 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
10 months ago Crew was very professional. The weather was bad with lots of snow and they made sure to cover my floors when they had to go back to the truck several times.
10 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
4.0
10 months ago I wish we would have been given the extra carpet. We purchased a piece that I think was 12x18 and the room was about 10x13. Also, installers should have shoe covers especially when it is snowy/wet out. The installers were very nice and quick. I appreciated the call on their way. The sales rep was awesome and so was Dan when he came to measure and check other room. Much appreciated service and the replacment of padding.
10 months ago Thank you for bringing this to our attention, we will be sure to take this into account in the future. The remnant purchased was a 12x15, when you include the closet most of the carpeting was used. Our installer may have felt there was nothing useful to be left, but again we will bring it to their attention to discuss with the customers prior to removing from the home! Thank you for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
10 months ago I did talk to my husband and the piece was marked 12 x 18 in addition to the installers telling us they did cut the carpet at the warehouse and didn't bring all the remainder becuase it was damaged. They did offer to call and see if it was still there for us. Truly we are happy with everything, I was just bringing this up as the email came to me. I would never leave a negative public review or even talk bad about your business. We do love your service. Thank you.
5.0
10 months ago We have now purchased our beautiful wood flooring for our entire first floor, blinds for 8 windows in our family room and 3 windows in our dining room, room-darkening blinds for our French doors in our bedroom, and an area rug for our family room. We love, love, love everything we have gotten from Villa Carpets! The service has been great! Pam has come out to our house with samples to make it easier for us to choose the kinds of blinds we wanted and the colors. Her husband is their installer, and he has done a great job with the installation. There have been a few minor adjustments that have needed to be made, and Phil has come out and taken care of them with no questions asked. We will continue to do business with Villa Carpets in the future and will continue to tell family and friends about them! :)
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago At Villa Carpets I have gotten great service for over 30 years with my flooring needs.
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
10 months ago Before the crew left they offered to and did reassemble our dinette table. Our son and grandson took the table apart to remove it from the dinette because it is solid wood and very heavy and bulky. Your guys were great and cleaned up each day before they left. They did an excellent job. We are very happy with the outcome and will continue to recommend Villa. Dick and Rita Fuhrman
10 months ago Rich and Rita- I'm glad we were able to find you the perfect floor for your kitchen! Carol
10 months ago Thanks Carol, We appreciate your help. Dick Fuhrman
5.0
11 months ago Very happy with my carpet and the install!!
10 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago First class service and quality.
10 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
11 months ago This is the 2nd year in a row we've had Villa come in and do some work. Last year it was carpeting, this year it was a new kitchen floor. Great company, great people that work there, highly recommended!!
10 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
11 months ago Excellent customer service! Installers are very professional!
10 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
11 months ago very satisfied,thanks
10 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
11 months ago I had a great experience with Villa Carpets when replacing the carpets in my house. They were extremely professional and my house looks great.
11 months ago We are so pleased that you enjoyed your experience using Villa Carpets! Thank you for taking the time to view, we appreciate your support!
5.0
11 months ago Just a note to say how much we appreciate Villa Carpet’s recent service to my son. He is in a wheelchair, and the individual that gave him an estimate for a laminate flooring at his house was very respectful to him, talking directly to him rather than his mother who was also present (my son later commented this was what made him use Villa instead of the two other companies that gave him estimates). Also, Villa diligently worked on a solution for a transition trim piece which had become damaged and had to be replaced with a different design (free of charge). We will certainly recommend Villa to all our relatives and friends. P.S. we are all very pleased with the flooring that was installed!
11 months ago Thank you Ken for your kind review. We take pride in our customer service!
5.0
last year We had them install Armstrong vinyl floor in our large kitchen, laundry room, half bath and hallway. Installers did an excellent job with minimal seams. Also, had blinds installed in three rooms. Very impressed with the quality of materials and professional installation.
last year Thanks Christine, being a family owned business we do take a lot of pride in reviews like yours👍
5.0
last year Great job! Had living room and three bedrooms carpeted. The entire team was very professional. We would highly recommend Villa Carpets.
last year Thanks for the recommendation Ken-word of mouth has kept us strong for 45 years!
5.0
last year Wide selection of suppliers and styles. Fair prices. Friendly and helpful staff. All installers work for the company no sub contractors and all have many years of experience in the flooring field.
11 months ago Thanks Jason-we're glad you liked our installers!
5.0
last year This customer did not leave a comment.
11 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year This customer did not leave a comment.
11 months ago Thanks for the great rating Mr. Islam!
5.0
last year We had three bedrooms of carpet installed, they moved the furniture, took out the old carpet and pad, installed new pad and carpet and replaced the furniture. They did a great job for a great price, would recommend this company if you need new flooring�
last year Pamela...Thanks for the great review. Our entire staff takes great pride in their work and appreciates nice feedback!
5.0
last year Bought our home in 2016 and I bought my carpet for my Bedroom and Stairs. I could not be happier with the customer service, lack of hassle, and amazing quality of my carpet. I will be returning when I need flooring for my entire upstairs remodel.
11 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
4.0
last year Great company had carpet put in by them several times all their installers are great also Holly and Carol are the best at sales along with Pam also had window treatments installed very good company I am very pleased
11 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year Don't go anywhere else.!!! Just had my whole condo carpeted. Beautiful job..
11 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
last year Always use villa for flooring and window treatments. They always take great care of us!
11 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year I've used Villa for both my home and business for flooring and window treatments and have been nothing but impressed! Everyone I've encountered from the showroom staff, to designers and installers have been professional, helpful and kind. They get the job done fast and do high quality work. I have only good things to say about my experience with Villa and will continue to use them anytime I need flooring or blinds.
11 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
last year I have used Villa Carpet for over 30 years.They have been nothing but professional and go above and beyond to please the customer.There store is very well stock...
last year Thank you for the thoughtful review, we appreciate your continued support!
5.0
last year This customer did not leave a comment.
11 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
last year This customer did not leave a comment.
11 months ago Thank you for the 5 star rating! Its great to work with wonderful customers like yourself!
5.0
last year Dennis and Jay did an amazing job installing my carpet....Love it!!
last year Thank you, were happy you're another satisfied customer!👍
5.0
last year Great experience start to finish. Sales staff knowledgeable and very helpful, excellent selection in the showroom. Professional installers. Great customer service. Will be back!
5.0
last year Great company. My wife and I had vinyl flooring installed in our sunroom. They had a great selection in stock. The price was great. We checked a few other places, but Villa's pricing was the best. Their installers are employees and not contractors. Sales people are not commission, so you don't get the experience of a pushy sales person. The owners are hands on too, one of the owners came out to do our estimate. Great experience.
4.0
last year Nice....#everything Will return in a few weeks Thank u
5.0
last year I have used Villa for over the last 20 years. I always receive amazing service, a quality product at a competitive price! I have always referred them to all my associates and friends and have not had a single complaint. I wish ALL small businesses represented as well as Villa, GREAT JOB -- it's no wonder you have been around for years!!
5.0
last year Whether it's been carpet or other flooring products, Villa always has an excellent product, competitively priced and professionally installed. I am branching into their window treatments this year and can't wait to see the finished room. The flooring was an excellent alternative than my first choice, thanks to Holly! Can't say enough good things about Villa Carpets!
last year Thank you Marie! We are thrilled you are pleased with the flooring. Looking forward to working with you again on the window treatments.
5.0
last year My friend got such beautiful carpet that I had to have it too. The staff was an excellent help and the installers were wonderful. Only one place to go for carpet in my book.
last year Thank you for the kind words! Glad to hear you're enjoying your floors!
5.0
last year Very helpful down to business people! Had a tight budget and timeline and they hit it out of the park on both fronts!
5.0
last year Wonderful job. They completed my 1700 sq ft basement and stairs. It turned out amazing. They sent out professional installers that seemed to really cared about the work they did. The sales team showed me the style and stayed within my budget. Just a tip, opt for the best padding. It makes a world of difference. I now spend my evenings with my dogs in the basement playing on the floor because it is so comfy...and they hate playing on the hardwood upstairs.
1.0
last year Let me start by saying we are not complainers at all! I have never left a bad review before for any company. Even if I was not happy. I completely understand people are human and we all make mistakes and I will be the first to just let it go. BUT>>>Our experience was a NIGHTMARE I am still paying for.. To be honest we like our carpet and they did a good job with the install. IT was quick and a decent price. We hired them because they did my parents floors and my aunts and they did look very nice. Even though they both warned me they had many issues with them. we figured we were safe because there was no way they would want to screw ours up also. And both of there wood floors looked very nice. Boy was I wrong! After several misquotes, the wood being delayed three times, and months of waiting for our wood it finally arrived! The day they were dropping it off I was devastated to see they ordered the wrong wood! I seriously wanted to cry! We hired a moving company ($200) to move our entertainment center even though it was included in the price. We were trying to be nice because we knew how heavy it was! Meanwhile it is still sitting in my kitchen. :( The wrong wood being delievered was not all Villa Carpets fault. There was a transition between the wood company and somehow it was mislabeled. However they treated us like this was our fault. I was in shock at how we were treated. We were not offered one penny off for the inconvenience. And we did not get an apology until I told them I was shocked that no one even told us sorry. Our 3rd install date was suppose to be April 7th. Due to them ordering the wrong wood the new install date they gave us was June 27th! I could go on but the very thought of this makes me sick! VIlla Carpet did mail us a $50 carpet cleaning gift card. REALLY??? Thank you for the reminder that we still have crappy carpet! Luckily we found 1 Wood in Livonia and they are in the process of installing our dream floors! And we could not be happier! Difference in service is NIGHT AND DAY!
5.0
last year They did a great job with our basement finish. Carpeting looks amazing, the walkout entry was completed per requeat, and the crew was FANTASTIC and so very polite. Very impressed.
5.0
last year The customer service at Villa Carpets is outstanding. I was able to work with Pamela and Carol and they made the process of picking out new window treatments so much easier! They have an eye for design and spent a lot of time with me to make sure I was getting exactly what I wanted. Their products are high quality and reasonably priced. The installation was done perfectly and I am so happy to have beautiful new blinds and carpet in my home. I would highly recommend Villa Carpets, its a great local business that truly cares about their customers.
5.0
last year We had Villa install a hardwood floor in our Family Room and it is beautiful! We absolutely love it! Holly was a pleasure to work with and so was Dan. We will definately use them again for our next project!
5.0
3 years ago Wow, such professional, yet sincere service! They were willing to listen to my ideas and make them work. Holly was so patient with me, I can't wait to use them for my next project!
3 years ago Thanks Nickale! Holly has a great eye for decorating projects!!
1.0
3 years ago This customer did not leave a comment.
3 years ago We were very empathetic of the situation that this customer encountered with the wood flooring she selected. The wood was backordered from the manufacturer, and then the distributor made the mistake of sending the wrong product. Unfortunately the order for the proper wood was continued on a long backorder through the manufacturer. I spoke to Nicole personally gave her a sincere apology and offered her a discount if she decided to reselect a product from a different manufacturer, since we were not able to obtain the wood product she had originally selected until end of June. Customer had every right to be upset, but the issue of backorder was out of Villa's hands. No discount was given because the customer chose to cancel her order do to the fact she did not want to wait any longer and did not want to reselect a different product, very understandable. We are all very apoligetic that this customer was upset and disappointment. This was a very unusual episode that had happened here at our store. Not usual conduct for Villa Carpets, Inc.
3 years ago This is not true and another reason why we cancelled. We were NEVER offered a discount. And there were plenty of other reasons to cancel. I am not trying to trash talk. I gave credit to the good you guys did as well and we would appreciate the same courtesy.
5.0
3 years ago Thank you for a job well done!! I love my new kitchen flooring and bedroom carpet that was installed this past week!! It was great working with Pam and Dan!! I hope to be back in the near future for blinds!! :)
5.0
3 years ago This customer did not leave a comment.
5.0
5 years ago Recently purchased a home and we had the lineolum and carpet replaced. The price was reasonable. They did a fantastic job and I would highly recommend them!
5.0
5 years ago We recently replaced A LOT of carpet in our home, some of it at least 30 years old. The existing carpet and padding included a lot of questionable choices in installation by the prior owners, and required a lot of thought by the new installers. Working with Villa was a pleasure from the beginning. Holly greeted us warmly in the store and was knowledgeable and reasonable. Dan, the owner, came out to do the measurement and was nothing but professional and efficient. The installers, Heath and Rob(?) were fantastic. They took their time and did everything to the standards they would expect in their own homes. They were also personable and fun to have around, and there was a lot of joking and kidding going on during the three days it took to get this major job completed. Of course we like the new carpeting, but what is even more striking is the difference between the qualify of how the old carpet was installed and how the new carpet is installed. The stairway went from being baggy, over-padded, and sloppy to a neatly tailored set of steps to the second floor. I could not recommend Villa any more highly. FYI, they did not ask me to post a review for them. I've just that pleased, and I'm a pretty picky customer.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago After searching for an 8x12 area rug for weeks I was tired of the high prices. I decided to look for a carpet co. near my home to see if I could get what I wanted at a better price. I visited Villa Carpet for my first time on Monday 10/14/13. We were greeted by their friendly staff and I found just what I was looking for in a matter of minutes. Not to mention the sales they have and I paid less than half of what most stores want for an 8x12 rug. I was told my order would take a week to be custom made. Thursday I received a call that it was ready. So Villa Carpet is a fast and friendly place. I was so happy to pick up my rug from them. It looks great in our bedroom. Thank you Villa Carpet you will see my hubby and I again soon.!!!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Villa Carpets is an awesome place to buy flooring or blinds because you get to work with the best salespeople (like me)!
3 years ago You were great to work with!! Thank you so much for your help!! The kitchen turned out amazing!! And the bedroom carpet is so plush! We couldn't be happier!
3 years ago You are so welcome. You guys were awesome to work with.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
3.0
6 years ago This customer did not leave a comment.
3 years ago This name is NOT in our customer data base.
5.0
6 years ago This customer did not leave a comment.
5.0
12 years ago A wonderful floor shopping experience. Excellent customer service! Great selections and pricing!!! I went to Villa Carpets after shopping around many different flooring stores. They gave me EXCELLENT customer service, and great pricing. They had a huge selection to choose from. Carpet, hardwood, vinyl floors and even window treatments. Their sales associates were very knowleadgeable and helpful in making my decision and I received fast installations. Their installers were very professional and did beautiful work. I will definitely go back to Villa Carpert for all my flooring needs.
5.0
13 years ago Great family owned carpet company Villa Carpets has been around for a very long time. I have been in my home for 42 years and they were the first company I went to when I looked for new carpeting. The selection they have is very large and the prices are better than…