CARPET SPECIALTIES CO., INC.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Alex and team did a great job refinishing my hardwood floors!
5 months ago
Services were promised at a particular time, that time was missed without explanation. A price was quoted per room for carpet stretching and when we went with 3 instead of 4, we paid 91% of the price (not 75%). Furniture was not put back when done in spite of that being part of the agreement. The owner talked over me even as I politely attempted to make my case and got ruder and ruder the more we talked.
6 months ago
6 months ago
The installers were prompt, showed patience and true professionalism. The installers arrived when they promised, met our every request, worked quickly, were very courteous and left everything extremely clean. I would strongly recommend the company to everyone I know. Thank you Alex.
6 months ago
Negative experience all around. The installation was a day late with no phone call to notify us. And the bad customer service continued from there with Alex giving lots of excuses when he didn't call or show up on time. Carpet in less then 3 weeks is already coming apart at the seams and coming up from the floor! They never offered us the option to bind the ends?! The only reason I gave one star is because the installers were professional, it's a shame they didn't install correctly but I blame the owner for this. Save yourself the aggravation and go somewhere else!
2 stars because the price and scheduling WOULD HAVE been great had they showed up! I called 1/2 hr after they were supposed to arrive. I was met with excuses about a computer issue and not knowing what time my appt was for. I had needlessly not scheduled clients for that day. When I let them know I was bothered that they hadn't even called or checked in about my appt time, I was told he had a "headache" and to find another company. Lousy customer service from the get-go. He might do a wonderful job if he actually showed up, I will never know. If I'm taking off work for something that winds up a no-show, no-call, lots of excuses, no apologies, then I can't feel confident about working with that company.
Hands down the best carpet stretching and cleaning job experienced. I found online and phoned the day before I was going to be in the area. Super kind, on-time and efficient. Carpet looked new when they finished.
The company is great, Alex is nice is a good man who has good prices. Is kind and gets the job done.
6 years ago
Alex is nice, reliable, and prices fairly. the job is well done and on time.