BURTON CARPET SHOPPE

4.8
|
92 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Burton Carpet Shoppe, Inc. 12300 Kinsman Rd Ste 4, Newbury, OH 44065-8805 440-564-8151 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
92 Reviews

Reviews


5.0
last week This customer did not leave a comment.
5.0
last week Someone recommended Burton Carpet. They are the best and a great flooring selection is available. Installation is top-notch. Where have you been all of my life? 👍
last week Thank you so much for the wonderful review Ann! We appreciate your feedback and look forward to helping you with your flooring needs in the future!!!!
5.0
last week Someone recommended Burton Carpet
5.0
last week We love our new carpet! Perfect professional installation. Can't wait to finish rest of our house with new carpet!!
last week Thank you so much for your review Debbie! We appreciate your feedback and look forward to helping you finish the rest of your house!!!
5.0
last week This customer did not leave a comment.
last week Thank you so much for your review Rick! We appreciate your feedback and look forward to helping you with your flooring needs in the future!!!
5.0
last week Been a customer from years ago. Always found everyone pleasant and helpful.
last week Thank you so much for your review Dale! We truly appreciate your feedback and hope that you enjoy your new flooring for years to come!!! We look forward to helping you with your flooring needs in the future!
5.0
last week Friendly sales people and expert installers.
last week Thank you so much for your review Libby! We hope you love your new carpet and enjoy it for years to come. We look forward to helping you with your flooring in the future!!!
5.0
last week Already responded
last week Thank you! We apologize that you got this twice!!! We appreciate your review!!!
5.0
last week 3rd project to guys did and excellent result as 1st and 2nd. Very satisfied
last week Thank you so much for the review Ron and Laura!!! We are so thankful for our customers and we look forward to seeing you in the future!
5.0
last month We had the pleasure of doing business with Burton Carpet Shoppe several years ago. We had the joy of doing business with them again recently. Their installers each time were professional and very friendly. Something unexpected came up with the recent installation and they were very patient and willing to work with us while we fixed the problem. (The problem was not caused by them.) We LOVE the color of the carpet we chose (recommended by Carrie) and it is the absolute softest carpet we have ever laid on! Yes, I said "laid on"! It is so soft we don't want to put the furniture back in there. We're looking forward to working with them again!
last month Thank you so much Katie! We are so glad to hear that you are happy with your carpet!!!! Enjoy!!!!!
4.0
last month Like to use local companies. Morgan's were friends who used your company. No further emails please. Guys were great, friendly
last month Thank you so much for the review Cheryl! We truly appreciate your feedback and hope you are pleased with your new carpet!
5.0
last month Through a friend Both Stan and I are so please with our new flooring. Jason and Joe did an outstanding job. We know it was a big project and yet you were able to finish it in one day. I have already pass on to others about you. Your price was great! . We did look at other places and so thankful we chose you.. Thank you, Sincerely The Dackiewicz
last month Thank you so much for your review!!!! We are so glad that your are happy with your new flooring!!! Enoy!!!
5.0
last month Through a friend
5.0
last month Love my carpet! The guys who put the carpet in were courteous and did an excellent job!!
last month Thank you Ruth for the review! We are so glad to hear that your are happy with your new carpet!!!! Enjoy!!!
5.0
last month 3 H's The are helpful, honest & happy to work with you.
4.0
last month I am not sure how I heard about you guys. I think it was a tv ad.
last month Thank you for the review Phil!!! We truly appreciate your feedback and hope that you are happy and satisfied with your new carpet!
5.0
last month I was referred to you by a colleague and am most pleased! Everyone was friendly and very helpful. Best of all, the quality of materials and workmanship was outstanding!
last month Thank you so much for the review Stewart! We appreciate your feedback and are so glad that you are happy with your new flooring! Enjoy!!!
5.0
last month A truly professional experience from start to finish! The installers were great!! They cared about doing a good job and doing it right!!! We are repeat customers and continue to recommend you! Thank you!!!
last month Thank you so much for the review Jackie! We appreciate the feedback and are so glad to hear that you are happy with everything!!! Thank you for referring people to us!!! Enjoy!!!
5.0
last month A friend suggested Burton Carpet for kitchen back splash options. I was also in the market for bedroom and hallway carpet. Carrie showed me both tile and carpet options. Love our back splash and our new carpet is perfect. We had a runner installed on our stairs to match the hallway. The installers did a great job as it was tricky with the 90 degree turn on our stairs. Overall, we were very happy with the service, price and install of both projects.
last month Thank you so much for the review Cindy! We are so glad to hear that you are happy with the carpet and tile install. Enjoy!!!!
5.0
2 months ago Burton Carpet Shoppe is an incredible place to get all your flooring needs. The staff is wonderful and very helpful with all the questions I had. They helped me to pick out the perfect flooring for my whole house which was a little overwhelming. With their help the whole experience was stress free!! I would highly recommend this company.
5.0
2 months ago Great job!
2 months ago Thank you so much Kathy!!!
5.0
2 months ago no
2 months ago Thank you so much Gail!!!
5.0
2 months ago So awesome. Quote was quick and very fair. Work was done expediently and beautifully. They’re the best
2 months ago Thank you so much Terri!!! Thank you so much for the positive feedback...we are so glad that you are happy with the outcome!!!
5.0
2 months ago Great job as always! I would recommend Burton Carpet to anyone. I will be using their services in the future.
2 months ago Thank you so much Chris & Karen!!! It was a pleasure working with you and we are so glad you are happy with the outcome!!!
5.0
3 months ago Jamie was awesome! Knows her stuff. So friendly and very helpful!
5.0
3 months ago We love Burton Carpet! Everyone is so friendly and helpful. We had a wonderful experience from the moment we walked in their shop to the moment they walked out our door after installation. We always recommend Burton Carpet to our friends and those seeking carpet.
3 months ago Thank you so much for your review Adam!!! And thank you so much for sharing Burton Carpet Shoppe with your friends.
5.0
4 months ago A friend told us about your business.
4 months ago Thank you so much for your response Gene!!! We hope you love your new flooring!!!
2.0
4 months ago This customer did not leave a comment.
4 months ago We are sorry that there was a miscommunication with you when we delivered your new area rug. Hope you like it after it is laid down.
5.0
4 months ago We've driven by the store for several years on Rt. 87 and when we needed flooring we decided to drop in.
4 months ago Thank you for your review Dawn!!!!!
4 months ago Our wood floors are beautiful! Great customer service. Job done with precision and done within 2 days. No mess left behind. Going back for carpet for our bedrooms very soon! Carrie and Jamie are great to work with. Very patient and understands your budget!
5.0
4 months ago Was referred by family. Very pleased with the service, knowledge, and expertise of staff. Everyone was so kind and happy to help in any way possible.
4 months ago It was a pleasure working with you Dawn! So glad you are happy with our services!!! Thank you so much for your review!!!
5.0
5 months ago I'm very happy with our new, plush carpet!
4 months ago Enjoy your new carpet Heather!!! Thank you so much for the positive review!!!!
5.0
5 months ago Just around the corner from my house
4 months ago We love our local customers! Thank you for the positive review Audrey!
5.0
5 months ago Awesome customer service and installation. They took the time to make sure we're happy and knowledgeable about the carpet we were buying.
5 months ago Thank you so much for the review Jared! So glad to hear that you are happy with your new carpet!
5.0
6 months ago We are very happy with our Alterna floor. Thanks for all your help.
5 months ago Thank you so much for your response! We are so happy that you are happy with your new floor!
5.0
6 months ago Burton Carpet worked very hard to accommodate our schedule, much appreciated and good customer service.
5 months ago Thank you so much for your feedback Brian!
5.0
6 months ago very professional service, thank you!
5 months ago Thank you so much Patricia!!! It was a pleasure working with you!
5.0
6 months ago It was a pleasure doing business with you. Professional,helpful,installers were great - it was a wonderful experience from start to finish. Plus I love my carpet. Thank you.
5 months ago Thank you so much Darlene, We are so glad to hear that you love your new carpet!!!
5 months ago Thanks for reading your e-mails and sending a response.a top quality company.
5.0
6 months ago We already left a review...
5 months ago Thank you Philip and Nancy!
5.0
6 months ago They have done nice work for us twice now.
5 months ago It was a pleasure working with you both again!!! Thank you so much!!!
5.0
6 months ago Our flooring looks fantastic! Carrie was helpful in the design and choosing flooring that fit our budget. Mike and the install team were professional and courteous. I would highly recommend Burton Carpet Shoppe for any flooring needs.
5 months ago Thank you so much Sharon!!!!! We are so glad that you are happy with your new flooring!!! It was a pleasure working with you!
1.0
6 months ago Not a good experience!!
5 months ago Our apologies again. So sorry that we did not meet your needs. We will strive toward improving our services and products for our customers.
5.0
6 months ago EXCELLENT SERVICR!!! ALWAYS !!!
5.0
6 months ago Happy with your service! Have recommended you to a friend who used you for a project!
6 months ago Thank you so much for the positive feedback and for the referral Keith.
5.0
6 months ago I truly enjoy working with a family business. sorry I forget his name, your son who installed my bathroom floor. He was perfectionist which is great. I am very happy with the results and cant wait to set up next appointment for other bath.
6 months ago Thank you so much for the positive feedback Janet! We look forward to helping you in the future!
5.0
6 months ago I HAVE ENJOYED WORKING WITH YOU AT BURTON CARPET. ALL THE INSTALLS YOU HAVE DONE AT OUR HOME AND APARTMENTS ARE LOOKING GOOD. RUSS AND KAY HURD
6 months ago Thank you so much for the review!!! We appreciate your feedback!!!
5.0
6 months ago From helping us choose our flooring to the expert installation, we couldn’t be more pleased. A family owned business that treated us like family !
6 months ago Thank you so much Cathy!!! We appreciate your feedback and we are so glad that you are happy with your new flooring!!!
5.0
6 months ago No, thank you
6 months ago Thank you Nancy for your review!!!!
5.0
6 months ago great work done by a great team! Thank you for the beautiful floors!
6 months ago Thank you so much John for your review!!!
3.0
6 months ago Carrie was very helpful in assisting us in finding the products that best matched our needs and budget. The installation was great, the men were very respectful of our home and did a wonderful job. My only issue is that the installers failed to leave the remaining wood planks. I called for weeks on end and was consistently told that someone would be bringing them out. It took one full year but eventually we did get the extra wood to keep in the event of a repair. This was my only issue but I felt disrespected in this regard.
6 months ago Casey, we are so sorry that you felt disrespected but we knew that this was extra flooring and only needed in the event of repair. We do realize that it did take us a while to get the wood to you and certainly apologize for the delay. We hope you know that if there any issues with your flooring, you can call us and we will do whatever we can to help you. We do strive to do the best we possibly can for our customers and we do hope that you enjoy your flooring for years to come.
6 months ago thank you for responding. This was the only issue that we had and we did know that Carrie was dealing with serious medical issues at the time.
5.0
6 months ago Great family to work with. Very knowledgeable and extremely personal service!!
6 months ago Thank you so much for your review Beth! We are thankful for your feedback!!!
1.0
6 months ago Our experience with you was not a good one! We wanted a carpet that was durable and ended up with not only one but two different carpets that have shown wear in less then a year! For the money we spent we had hoped for better!
6 months ago Burton Carpet always strives to make our clients happy. The carpet manufacturer did send out a representative, and we did replace the carpeting at no charge to you. We do our best to make the situation a happy one for all. We wish you the best
5.0
6 months ago Lisa and I are very pleased with the product and service that we received from Burton Carpet . From Carrie helping us to find exactly what we were looking for, to Mike and Ed being extremely professional and friendly. This is the type of service that you receive from a well respected family business. I highly recommend Burton Carpet to anyone in need of flooring. Chris Luoma Chesterland, Ohio
6 months ago Thank you for your kind words. We are so glad you had a positive experience with us! Enjoy your new flooring!
5.0
6 months ago We were very satisfied . The work was expertly done and they where most consideret of the family
6 months ago Thank you so much!!! It was a pleasure working with you!!!
5.0
6 months ago We were very satisfied . The work was expertly done and they where most consideret of the family
5.0
6 months ago We are very pleased with the service and work done by Burton Carpet. They have been a community staple for many years and we appreciate their work.
6 months ago Thank you so much Patricia! We appreciate your review!!!
5.0
6 months ago Extremely happy with the experience. From service to product.
6 months ago Thank you Gail!!!! We are so glad to hear that you had a positive experience and we appreciate your response to our review!!!! Please don't hesitate to contact us if you should need anything in the future.
5.0
6 months ago Need to return samples
6 months ago Thank you so much for the positive review Mona!!!
5.0
6 months ago The knowledge of product and service - both sales and installation were excellent. Couldn't have been more pleased! Will go back in a minute for future renovations.
6 months ago Thank you so much Joyce!!! We are so glad to hear you had such a positive experience with us!!! We look forward to helping you in the future!!!
5.0
6 months ago Carrie and family did a great job!
6 months ago Thank you so much for the positive review Ken!
5.0
6 months ago Great company to work with. They know their stuff and won't steer you to any product they wouldn't put in their own home...
6 months ago Thank you so much Phillip and Nancy!!! It was a pleasure working with you and we are glad that you had such a positive experience with us!
5.0
6 months ago I am very pleased with the carpet and tile I purchased. I knew the quality of the product would be satisfactory and the installation was just perfect! Everyone was very professional. I felt comfortable leaving the installers in my home while I was away.
6 months ago Thank you so much Gail!!! We are so glad to hear that you are happy with the work we did in your home!!!
5.0
6 months ago Another good job! Thanks!
6 months ago Thank you so much for the positive review Jim and Leslie!!!!
5.0
6 months ago One of the bi-fold closet doors was put on upside down. I wish they would have checked it before they left. Other than that we were very happy.
6 months ago Diane, so sorry for the confusion with the door but we are glad to hear that your happy with the flooring in your home. Should you need anything, please do not hesitate to contact us and we will be happy to help you!
5.0
6 months ago This customer did not leave a comment.
6 months ago Thank you so much for the positive review!!!!
5.0
last year This is the second time we used them, first time was for carpet in our family room about 3 years ago and it still looks great. This time we had flooring installed. I am so happy on how it turned out. The entire team is awesome, very professional.
last year Thanks so much Kerri! You are always so wonderful to work with!
5.0
last year Wonderful experience 5
last year We installed new carpet in living room and stairs. Right from the beginning from picking out samples to the installation Carrie and all the crew were right on it. Never once did I have a worry or concern about Burton Carpet. Great company so trustworthy and so personable! Thank you for making this a great experience and for your kindness!
5.0
last year Well satisfied Carpet looks great! The installers were very professional and friendly. I will not hesitate using your services in the future.
5.0
last year "Great People, Great Service= GREAT COMPANY!" "A great family owned business with outstanding products, great pricing and a work ethic that is beyond compare! They have done work for me personally and for the Burton Legion Post and I would recommend them to anyone and everyone!"
5.0
last year Awesome job! Everything was great from purchase to putting in the new carpet.
5.0
last year "Excellent service , install was perfect" I used them to carpet our house and everyone in the office and the installers were amazing to work with.
5.0
last year "Helpful, friendly, and knowledgeable" "I really appreciated the people at Burton Carpet Shoppe because of their personal attention, knowledge, suggestions, opinions, explanations, and friendly help. Other stores I had visited were not very helpful in these ways. The installation of my luxury tile was done expertly and professionally in a timely manner."
4.0
last year "Went Well, Experienced" "Everyone that I spoke to was polite, and professional. I don't do carpet, but I do a lot of handy work. I noticed that they did a very good job. I looked around very carefully, and could not find anything that was unsatisfactory, in fact, to the contrary. They really did a good job. I'm comparing it to about four or five past experiences with other companies. The only downside, which wasn't that bad, was that they didn't clean up well, if they cleaned up at all. There were small pieces of carpet in the room, and a small spread out pile of it outside of the border, as if they were plucking, and brushing it away. I don't think that they cleaned, but I don't know if carpet installers do. I can't remember my past experiences that well. It wasn't that messy though, so thumbs up. I would recommend them."
5.0
2 years ago Perfect! The guys showed up on time and were friendly and went right to work. I am very happy with the new floor. I would recommend Burton Carpet to anyone.
5.0
2 years ago Always a great experience "We have been doing business with Burton Carpet Shoppe for many years. Projects have included carpet, laminate, and tile. Always great service. No high pressure, quality products and excellent installation. Would not go anywhere else."
2 years ago " 5 Star Review Alert: "Always a great experience"Bruce and Cheryl,Thank you for the wonderful review! Always a pleasure to work with such wonderful people! Thank you again for your continued support.Carrie Giel "
5.0
2 years ago Awesome service! "Carrie and her crew were amazing at squeezing a carpet deal in, at the last minute, when I had personal issues. The room was left clean and vacuumed. They did a great job! We'll be back."
5.0
2 years ago Very professional! "Hands down the best customer service I have ever had. I highly recommend Burton Carpet Shoppe for all carpet and flooring needs. Mike is so professional, nice and on time. Carrie is great at helping you design the rooms you want to redo. Maggie and Jaimie are wonderful to work with too. Everyone at Burton Carpet Shoppe is professional, personable and caring."
5.0
2 years ago Excellent job The product is beautiful and the workmanship was exceptional. The job involved a lot of trim cutting and angles. I felt very comfortable with the Burton Carpet staff in my home.
5.0
2 years ago "Clean, efficient, effective" "We replaced carpet in our entire upstairs. Wow, what a difference. I needed a threshold board tightened up. They did a great job with no questions or additional charges."
5.0
2 years ago EXCELLENT SERVICE and PRICING!!! "Picked out carpeting and had it installed 2-days......professional installers, helped move everything and cleaned up afterwards."
5.0
2 years ago Excellent work and service ! "We had our three bedrooms, hallway, and stairway re-carpeted and the old carpet removed. My wife and I are really happy, and will be doing our downstairs living room, as soon as I get it repainted."
5.0
2 years ago Excellent Customer Service I knew I wanted to use a local company instead of a big box store for the work at my house. I visited the store several times over several months and the staff and owner were helpful and cordial every time. The carpet looks great and makes my place look new again. I am very satisfied with how everything turned out!
5.0
2 years ago We used Burton Carpet to replace carpeting in our old home so it would look nice to sell. Carpeting looked outstanding and the very first person to look at it bought it :) We will use Burton Carpet when we need new flooring in the future !!!
5.0
3 years ago We have used Burton Carpet Shoppe for all of our flooring for many years. We've had both carpeting and tile installed and have been extremely happy with the results. Everyone at this company who we have worked with has gone out of their way to make sure that we were satisfied and happy with their work. It is also a pleasure to work with a local, family owned company that cares about its customers and takes the time to build relationships with them. We highly recommend this company!
5.0
3 years ago Wonderful local family company!! We have used Burton Carpet Shoppe exclusively for our flooring for many years. They are dependable and do high quality, excellent work. We have had both carpet and tile installed and we have been thrilled with both. It is also such a…
5.0
3 years ago Burton Carpet Shoppe is a very knowledgeable and professional company, from the help I received at the shop in choosing the carpet I was looking for, to having a special shape area rug made to order, I am very pleased. I would definitely refer family and friends to Burton Carpet Shoppe.
5.0
4 years ago From beginning to end, Burton Carpet Shoppe Inc. was professional and competent. Carrie Giel knows the flooring end of the business and was a great help when I...
5.0
4 years ago Overall an excellent experience. Very helpful with color selection. The end product is beautiful, the stairs look amazing. Very polite installers and their ...
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
4.0
13 years ago Great deals Burton Carpet is a wonderful alternative to the larger chain stores for getting carpet and other flooring. We got an estimate from Empire to carpet our house and Burton Carpet was able to beat their estimate by over $1000! They are…
5.0
13 years ago Excellent place for flooring Burton Carpet is a wonderful alternative to the larger chain stores for getting carpet and other flooring. We got an estimate from Empire to carpet our house and Burton Carpet was able to beat their estimate by over $1000! They are…