FACTORY CARPET OUTLET CO>
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Factory Carpet Outlet
25 Esten Ave Unit 7, Pawtucket, RI 02860-4826
401-723-6996
https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg
Price Range:$-$$$$
Reviews
5.0
Ruth
6 days ago
Excellent work Anthony was on time, neat and floor came out perfect! Absolutely love it!
5.0
Brian H.
last week
5.0
Tom O.
2 weeks ago
kelly@factorycarpetoutlet.com
last week
Thank you for the review Tom! We are so happy you were satisfied!!
5.0
Gerard D.
last month
Excellent job! Anthony is very meticulous in his work! Michele was very helpful with the floor selection! Thank you all so much!
kelly@factorycarpetoutlet.com
last month
It was our pleasure Gerard!! Enjoyed working with you as well.
5.0
Mepagne1
4 months ago
We had an amazing experience with Factory Carpet Outlet. It started at the warehouse with Michelle doing everything possible in helping us find just the right carpet, Next was installation with Kyle who would not leave until it was 100% perfectly installed. Lastly a HUGE THANK YOU to GUY (the owner) in making sure all of our needs were meet! This is a GREAT place to do business with.
Anonymous
4 months ago
Thank you for your review and we are so happy to hear that Michelle, Kyle and Guy were a great help to you.
5.0
Phil S.
4 months ago
5.0
Mike
4 months ago
Very friendly and nolagible
Anonymous
4 months ago
Thank you Mike.
5.0
Debra
5 months ago
From sales to installation, everyone was knowledgeable and kind.
5.0
Priscilla L.
5 months ago
Walked in the front door and found a great selection of carpet with good prices ,and wonderful, helpful staff. We are very happy with service and installation.
Anonymous
5 months ago
Thank you Priscilla for your review. We are glad to hear you are very happy with our serice and installation.
5.0
Jon
5 months ago
Excellent customer service!
5.0
Deborah M.
5 months ago
We are repeat customers for a few reasons: wide selection of beautiful carpets, knowledgeable and friendly staff, excellent service!
Anonymous
5 months ago
Thank you so much Deborah for taking the time to write this review of our showroom and staff.
5.0
Michael G.
7 months ago
Excellent selection/price.....Lots of unique size remnants.....many bound/surged;ready to use..... purchased 5 rugs the past 3 years and have ALWAYS been happy!Thanks Michelle and the crew of carpet outlet.....
Anonymous
7 months ago
Thank you for taking the time to write this review. So glad to hear you are happy with us.
5.0
Leslie D.
7 months ago
5.0
Robert T.
8 months ago
This place is amazing, don’t waste your time anywhere else. The prices are cheaper than the other stores and the quality is just as good if not greater. We were able to go in and get carpet to take home that day as well.
Anonymous
8 months ago
Thank you Robert for your review.
5.0
Suzanne A.
9 months ago
Great service and very professional installation in October, 2022!3/2/2023 - Had an accident in the den, and FCO came to the rescue with a professional carpet repairman!
Anonymous
9 months ago
Thank you Suzanne, we are always here if you need us! Glad you are happy with the repair!
5.0
Cynthia
11 months ago
The carpet looks beautiful - installers arrived on time, were pleasant. got the carpeting installed perfectly. I will definitely recommend this company to friends and family.
kelly@factorycarpetoutlet.com
11 months ago
Thank you Cynthia, it was a pleasure doing business with you!
5.0
Roberta G.
last year
FCO - thank you for a truly wonderful customer experience!Sales - Steve Riley was patient, informative, and helpful. He listened and was able to help me make a selection that met my design, quality, and pricing requirements.Scheduling - Sherry was very accommodating in meeting our highly restrictive schedule.Installation - Kevin and Jake were the true surprise, and in a most pleasant way. They were timely, produced a exceptionally high outcome, were extremely personable, and very tidy in their clean-up following installation.
Anonymous
last year
Thank you Roberta for taking the time to write this review of our store and service. We really appreciate it and are glad to hear about our staff helping you.
4.0
Carolyn
last year
The installation and ordering of the carpet for my stair cases went very well. Sadly, this piece of remnant that I had bound continues to buckle and will not lay flat. Please let me know what you can do about this or if I can return it for store credit.
kelly@factorycarpetoutlet.com
last year
Hi Carolyn, Glad to hear the installation went well. On your remnant piece...please bring it back into the store and we will inspect to see what we can do to fix the problem.
5.0
Vincenza
last year
5 star company....would recommend highly to all. Installers were very neat, professional and the finished job looks beautiful.
kelly@factorycarpetoutlet.com
last year
Thank you Vincenza for the 5 stars! We are so happy you enjoyed your experience!
Vincenza
last year
Will see you as my "Rug doctor",
Vincenza
last year
Will see you as my "Rug doctor",
4.0
sheryl f.
last year
Friendly helpful people
Anonymous
last year
Thank you Sheryl. We appreciate your review!
5.0
John
last year
We love our new rug!! Your installer was fantastic recommend you to everyone who visits our home.
kelly@factorycarpetoutlet.com
last year
That is awesome John, so glad we could help!
5.0
S'andra 2.
last year
Best selection of in-stock carpet available and incredible remnant room, with many carpets ready to go same day. Installers were friendly, on time and did a good job!
Anonymous
last year
Thank you S'andra for your review and glad you are happy with the product and service.
5.0
Pat
last year
The installers had to do a lot more prep work than planned. They were professional and did a great job.
kelly@factorycarpetoutlet.com
last year
Wonderful. Thank you for choosing Factory Carpet Outlet Pat!
5.0
Chris
last year
Useful showroom, effective communication, job well done.
kelly@factorycarpetoutlet.com
last year
Greatly appreciate your business Chris, Thank you!
5.0
Barbara
last year
Have you ever considered having another store in the Warwick/East Greenwich area? I think you would do very well.
kelly@factorycarpetoutlet.com
last year
Hmmmmmm...Something to think about :) Thank you for the kind words Barbara!
5.0
Roberta
last year
Everything went we ,
kelly@factorycarpetoutlet.com
last year
Glad to hear Roberta! Thank you for your business!
5.0
Tom L.
last year
Very good experience from start to finish . Sale to Installation was perfect .
kelly@factorycarpetoutlet.com
last year
Awesome! Thank you Tom & Linda for relying on Factory Carpet Outlet for your flooring!!
5.0
Kathy
last year
I would recommend them to my friends. Very professional! Took the time to make sure everything was done well. Cleaned up like they were never there!!!
kelly@factorycarpetoutlet.com
last year
Terrific! Our pleasure Kathy!!
5.0
Wendy
last year
A pleasure to deal with from start to finish. Polite, helpful, professional and efficient
kelly@factorycarpetoutlet.com
last year
The pleasure was all ours Wendy! Enjoyed working with you!
5.0
Ruth
last year
No
kelly@factorycarpetoutlet.com
last year
Thank you Ruth for the 5 stars!
5.0
David
last year
Very professional, excellent service. We are wholly satisfied
kelly@factorycarpetoutlet.com
last year
Thank you for your business David! Glad we could help!
5.0
Scott
last year
Steven was new to the job, obviously not as seasoned as some of the others I've worked with in the past, but the whole package from CFO was top notch
kelly@factorycarpetoutlet.com
last year
Thank you Scott, greatly appreciated!
5.0
Phil
last year
We are very pleased with our new kitchen floor. We are also happy with the installer. He was professional and knew his just how to get the work done with little disruption. We also are greatful for Michelle the sales person who helped choose the vinyl material.
kelly@factorycarpetoutlet.com
last year
We greatly appreciate your business! Thank you Phil!
5.0
DONNA
last year
Wonderful service, short wait time for installation of carpeting and all around a pleasure to do business with! Knowledgeable and pleasant personnel.
kelly@factorycarpetoutlet.com
last year
Thank you so much Donna!
5.0
Margaret
last year
Anthony did an outstanding installation!
kelly@factorycarpetoutlet.com
last year
Glad to hear! Thank you Margaret!
5.0
Tracy
last year
Pleasant experience! From walking in the front door to install! Very nice people, pleasure to work with
kelly@factorycarpetoutlet.com
last year
Thank you Tracy the pleasure is all ours!!
4.0
Gail
last year
I purchased a carpet for my den last summer and have been very happy with the rug and installation. So when I wanted to cover my basement stairs I returned to your showroom. Michelle was very helpful and the carpet was professionally installed. It was not until the installer left that I noticed an imperfection with the carpet. I notified Michelle and texted her a photo, but am still waiting for issue to be resolved. Please advise. Thank you. Gail Deware
kelly@factorycarpetoutlet.com
last year
Hi Gail, I'm glad we were able to help your situation. Again, if you are still having the issue after a couple of weeks please give us another call. Thank you for your business!!!
4.0
James
last year
The work was completed in a professional and efficient manner within the budget.
kelly@factorycarpetoutlet.com
last year
Thank you James for choosing Factory Carpet Outlet!!
5.0
Paul
last year
Great job
kelly@factorycarpetoutlet.com
last year
Thank you Paul!!
5.0
Frank
last year
Very good people to do businees with .
kelly@factorycarpetoutlet.com
last year
Thank you very much Frank!
5.0
Ariel
last year
Super easy to work with and love the end result!
kelly@factorycarpetoutlet.com
last year
Thank you so much Ariel, glad you like it!! :)
5.0
Mary
last year
Very professional and helpful through the whole process. Installer was excellent! Would recommend Factory Carpet Outlet for all your flooring needs!
kelly@factorycarpetoutlet.com
last year
Thank you Mary!! Pleasure doing business with you.
5.0
Rosa
last year
Great service, right on schedulle.
kelly@factorycarpetoutlet.com
last year
Thank you for your business Rosa!! Greatly appreciated!
5.0
noelle w.
last year
Anonymous
last year
Thank you Noelle.
4.0
Diane M.
last year
Anonymous
last year
Thank you.
5.0
Diane D.
last year
Best place ever
Anonymous
last year
Thank you Diane!
5.0
Tom M.
2 years ago
Anonymous
2 years ago
Thank you Tom!
5.0
Bill
2 years ago
Great service and wonderful installers. I would definitely recommend.
5.0
Richard C.
2 years ago
Anonymous
2 years ago
Thank you for the 5-star rating!
5.0
Peter L.
2 years ago
Excellent quality carpet. Efficient, professional installation. Will definitely return when I need additional carpeting installed.
kelly@factorycarpetoutlet.com
2 years ago
Thank you for your kind words. Our pleasure!!
5.0
Margie
2 years ago
We love our new living room carpeting! (Shaw, Sandy Hollow III) Both Michelle and Sherry were very helpful in the showroom and sent us samples to better visualize the colors/styles in our home, and our installers Tom and Dan were personable, experienced professionals who did an excellent job. We'll be returning to Factory Carpet Outlet to replace carpeting elsewhere in our home.
kelly@factorycarpetoutlet.com
2 years ago
Thank you Margie, our pleasure!!
5.0
Tanya
2 years ago
Excellent quality, service, installation, and pricing! 100% recommended!
kelly@factorycarpetoutlet.com
2 years ago
Thank you Tanya, greatly appreciated!
4.0
Brian
2 years ago
the installers were quite polite, quick, did a nice job. there a couple very minor things: carpet is higher at a doorway than inside the closet (i can live with that, would have preferred it to be more even). some 'scuff' marks on newly painted walls, however, I understand how it can be hard Not to scuff up walls while laying out a carpet. Overall: quite happy and carpets look great. Thank you
5.0
Mary M.
2 years ago
The Factory Carpet Out carpet installers did an absolutely amazing job. From beginning to end the installers were professional. efficient, knowledgeable as well as personable. These guys are an asset to this company.
Anonymous
2 years ago
Thank you Mary for your review!
5.0
Johan N.
2 years ago
Honestly, this was a great find. I ordered my kitchen subway tile from here, Michele was great and very responsive.
Anonymous
2 years ago
Thank you Johan!! It looks fantastic!!
4.0
Robert S.
2 years ago
Anonymous
2 years ago
Thank you Robert!
5.0
Annelise F.
2 years ago
Had a bit of a hiccup when it came to repairing a rug my dog had chewed. The rug itself was very thick and difficult to work with, but the repair was done in a timely manner and the customer service was nothing but accommodating. The pricing was very reasonable, I highly recommend!
Anonymous
2 years ago
Thank you Annelise!!
5.0
Joyce G.
2 years ago
Very professional. Did a great job putting in our carpet.
Factory O.
2 years ago
Thank you so much!
5.0
Tim G.
2 years ago
Professional and fast. Carpet and vinyl flooring look awesome. Definitely recommend!!
Factory O.
2 years ago
Thank you so much! 😊
5.0
Toni T.
2 years ago
5.0
Claudette
2 years ago
We had a great experience with FCO. So helpful, the we’re able to install sooner than big box and for less $.
kelly@factorycarpetoutlet.com
2 years ago
Thank you Claudette. Our pleasure!!
5.0
Paula J.
2 years ago
It was a great experience from start to finish. Michelle was very helpful when choosing my rug. The installers were wonderful, respectful (especially wearing masks) and did a great job. I have recommended your store to everyone I know. Thank you . Paula Solomon
kelly@factorycarpetoutlet.com
2 years ago
Pleasure working with you Paula & John!!
4.0
Barbara
2 years ago
Michelle (salesperson) was terrific! Helpful and willing to answer many questions, both in person and via email, without being intrusive or hovering -- perfect balance of support w/o pressure. Appreciated being able to take samples home. We also like the product.
kelly@factorycarpetoutlet.com
2 years ago
Thank you Barbara greatly appreciated!
5.0
Claudette C.
2 years ago
Recently visited FCO. What a delightful visit. We selected a carpet and installation was completed within a week - much faster and less expensive than HD was able to provide. We will definitely visit again the next time we need any type of flooring!
2.0
John R.
3 years ago
5.0
Stephen D.
3 years ago
Fantastic quality and excellent serviceOwnership is hands-on and ready to help
Anonymous
2 years ago
Thank you Stephen!!
5.0
Paul
3 years ago
All facets of our experience were 5 star. Our construction kept falling behind and I had to postpone the install at least twice. The office was very accommodating. When we were finally ready the guys came out and a top notch install. Could not be happier with Factory Carpet Outlet. Total professionals..
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Paul!!
5.0
Denise
3 years ago
very professional from the start dealing with Sherry and the tan who measured the carpet and the installer. I will definitely recommend them. Thank you Denise Ramaglia
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Denise!!
5.0
Kim
3 years ago
Love the customer service. Install was wonderful. Carpet is fantastic. Ty
kelly@factorycarpetoutlet.com
3 years ago
Thank you for your business Kim!
5.0
Patty
3 years ago
From our experience in the store, with Sherry, to our installers, Alex and Aaron, we couldn't be more pleased. We had new flooring installed in our basement, and re-carpeted the basement stairs. Sherry provided expert assistance with selection of our flooring, and the process was flawless. We will definitely be choosing Factory Carpet Outlet again for future projects.
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Patty!!
5.0
Amanda R.
3 years ago
The whole process from picking out carpet to installation was amazing. I have told all my friends and family about this amazing company. Highly recommend
kelly@factorycarpetoutlet.com
3 years ago
We appreciate your business Amanda & Ryan!
5.0
Patty B.
3 years ago
5.0
David B.
3 years ago
Very professional approach to retail sales of any type of flooring, During the whole experience I felt they were attentive , knowledgeable and pleasant and price that can't be beat ! Delivery was unremarkable , overall ,"I was floored"!
Anonymous
2 years ago
Thank you David!!
5.0
Karen
3 years ago
Everything was easy peasy from beginning to end. Thanks so much
kelly@factorycarpetoutlet.com
3 years ago
Thank you Karen!
5.0
Karen
3 years ago
Everything was easy peasy from beginning to end. Thanks so much
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Karen!
5.0
Sharian
3 years ago
As always, a great job!!!!
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Sharian!!
5.0
Leslie
3 years ago
If you allowed me to give ten stars, I would! What a perfect experience! The flooring selection was excellent, the showroom people were super helpful, my carpet was measured and then installation, super quick, easy, and for a great price by expert, professional and cheerful employees. Thanks for everything.
kelly@factorycarpetoutlet.com
3 years ago
We appreciate your business!! Thank you Leslie!!
5.0
Tony
3 years ago
Expert installation
kelly@factorycarpetoutlet.com
3 years ago
Thank you Tony!!
4.0
Kiley
3 years ago
Excellent quality and got product in timely manner!
kelly@factorycarpetoutlet.com
3 years ago
Thank you Kiley! Pleasure doing business with you!!
5.0
Scott
3 years ago
Incredibly friendly and knowledgeable staff. The showroom has thousands of options across all budgets. They came to the house to take measurement and, within 2 weeks, we have the carpets installed. Would highly recommend. Look forward to working with you again!
kelly@factorycarpetoutlet.com
3 years ago
Thank you for your business Scott! Much appreciated.
5.0
Robert
3 years ago
We had excellent help and follow-up from Sherry in planning and arranging the installation of our hardwood floors. The installers Tom and Joe were very professional, hard workers, worked well together, pleasant to interact with, and left this work site very neat and clean. The hardwood looks awesome, and matches the previous installation perfectly. Their attention to detail and accuracy was exceptional! We love the floors! We have already recommended Factory Carpet to neighbors who are considering installation of hardwood. We showed them our floors and they were impressed. We gave them your card. Congratulations to all for a job well done! Bob and Ellie, Lincoln,RI
kelly@factorycarpetoutlet.com
3 years ago
Thank you Robert! Pleasure doing business with you!
Robert
3 years ago
Ellie and I are very happy with floors installed by Factory Outlet!
5.0
Carlos
3 years ago
You’re great
kelly@factorycarpetoutlet.com
3 years ago
Thank you Carlos, you're great too!!
5.0
Anne
3 years ago
The carpet came quickly and the installers did a nice job! Very happy with the transformation of our basement family room.
kelly@factorycarpetoutlet.com
3 years ago
Thank you Anne, a pleasure doing business with you!
4.0
Michelle
3 years ago
Easy to order and arrange installation
kelly@factorycarpetoutlet.com
3 years ago
Thank you for the review, greatly appreciated! Pleasure doing business with you Michelle!
5.0
Anne
3 years ago
Purchased new flooring from Factory Carpet Outlet and I am very satisfied with the whole experience. The sales assistant , Michelle, could not have been more helpful. The installation of the flooring was done with professionalism and everyone who has come to my home remarks on the quality of, Anthony’s, excellent work. Would recommend The Factory Carpet Outlet without hesitation! .
kelly@factorycarpetoutlet.com
3 years ago
Thank you Anne :)
5.0
Jim
3 years ago
Anthony is a hard-working dependable and reliable man I told him be careful of the walls and doors they were just painted he was very conscious about it he did everything right the way I wanted . He is a big asset to your company. Please take care of him.
kelly@factorycarpetoutlet.com
3 years ago
Thank you so much Jim. We truly appreciate Anthony as well! Glad to hear!
5.0
Scott S.
3 years ago
Fair prices, nice people
Anonymous
3 years ago
Thank you Scott for your review. Great doing business with good people!!
5.0
Daniel T.
3 years ago
Factory Carpet Outlet did an excellent job installing carpet in my home. They were fast and affordable. Thanks FCO!
Anonymous
3 years ago
Thank you DJ for the review and I appreciate the trust and opportunity to do your carpet job!!!
5.0
Meagan C.
3 years ago
Super friendly, personable, professional staff! Wide selection of inventory! Highly recommend!
Anonymous
3 years ago
Thank you Meagan.
5.0
Kimi
3 years ago
Excellent service! Check out the close-out room! Scored a $600 rug for $100!
Anonymous
3 years ago
Thank you Kimi. We appreciate your business.
5.0
Cotton C.
3 years ago
where s the best place in the state of Rhode island for carpet great prices great people trust me I work for this gentleman for many years they're very good people go and see thim they have all your flooring needs
5.0
Jade P.
3 years ago
Anonymous
3 years ago
Thank you Jade.
3.0
Lori L.
4 years ago
5.0
MARYLIN S.
4 years ago
The tiling team were excellent craftsmen--professional and expert with their work. The tiled floors were beautifully installed and the workers cleaned up each day so there was no mess left behind. They worked carefully and were pleasant to have in the house. Thank you so much. We will continue to be Carpet Outlet customers. We trust your employees to give us good advice and guidance with our home improvement projects.
kelly@factorycarpetoutlet.com
4 years ago
We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
MARYLIN S.
4 years ago
Thank you.
5.0
ROB K.
4 years ago
Excellent service fast and professional
kelly@factorycarpetoutlet.com
4 years ago
We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
N.D
4 years ago
Helpful staff, great prices, and HUGE selection. I always find a great bargain in the remnant room. I will definitely be back for future projects.
kelly@factorycarpetoutlet.com
4 years ago
We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
JOSH C.
4 years ago
Guy and the staff are the best! They make everything easy and you feel like you paid what you should or less. They work to keep everyone happy.
kelly@factorycarpetoutlet.com
4 years ago
Thank you Josh!
kelly@factorycarpetoutlet.com
4 years ago
We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
Mr R.
4 years ago
I've been doing business here since 2000, the service has always been great and I always get what I want..
Anonymous
3 years ago
Thank you Richard.
5.0
Ed B.
4 years ago
The biggest and best showroom in the state they have everything for all your flooring needs I've been going there since 1995
Anonymous
3 years ago
Thank you Ed!!!
5.0
Christopher G.
4 years ago
Very professional, completed everything in a timely manner, worked around business hours, and Bryon was always available to answer questions promptly. We would highly recommend Factory Carpet Outlet.
Factory O.
4 years ago
Thank you Christopher J Gould for your recommendation.
5.0
adam r.
5 years ago
I have used Bryon on several projects and referred him to family and friends. Good price, great service, on-time and professional installations.
Anonymous
5 years ago
Adam, thank you for your business!!! I hope we never let you down!!!
4.0
Dawn F.
5 years ago
Anonymous
5 years ago
Thank you
1.0
Carolyn S.
5 years ago
3.0
Jackie D.
5 years ago
So pricey!!
5.0
Isaac G.
5 years ago
Anonymous
3 years ago
Thank You Isaac
5.0
diana C.
5 years ago
Just had my stairs done & they did a great job! Very happy 😊
Anonymous
5 years ago
Thank You!!!
5.0
Jen B.
5 years ago
Wonderful service. Excellent value. I was in and out in 20 minutes and covered all my floors with beautiful area rugs! I will return and recommend to everyone!
4.0
Laura F.
5 years ago
5.0
Jason T.
5 years ago
Great selection of products, awesome staff, and a complete 5 star experience!!!
Guy W.
5 years ago
Thank you and congrats on the baby!!!
5.0
Dean W.
5 years ago
1.0
Karen J.
6 years ago
4.0
Edward S.
6 years ago
The salesperson was very helpful and even quite funny... I like this place!
Anonymous
last year
Thank you!
5.0
Joe P.
6 years ago
I worked with Sheri and she was great. The price was very reasonable and less then Home Depot. I would highly recommend Carpet Factory Outlet for any flooring job.
Anonymous
3 years ago
Thank You Joe, its always a pleasure to do business with you
5.0
J. J.
7 years ago
Went in to look at some flooring samples. Staff was rather laid-back (no one greeted me on the floor until I passed the office -- but this may be due to me popping in right after they opened; I think I was the only customer there) but they were friendly and sociable.I asked Joe, the gentleman who was helping me for a particular set of Shaw flooring samples and he took me right there. When the display didn't have the series I was looking for, he took me over to another brand, which is apparently a sub-brand of Shaw. He helped me cross-reference the ones I was looking for and we found the right samples.When I started taking pictures and explaining that my fiancee and I needed to make a choice today (builder needs to order materials ASAP), he popped the panels right off their rack (these were large samples, two 12x24 samples per panel) and offered to let me bring them home. He took me into the office to sign a check-out sheet, so this is apparently something they do rather regularly. While he was filling out the form, the rest of the office staff chatted me up in a rather enjoyable conversation. Once the rest of the form was filled out and he got my name, address, and phone number on it, he bound the two samples together in shrink tape (non-adhesive) so they'd be easier to transport and I was on my way.While walking the floor, they definitely had a large selection, and if they conduct the rest of their business the way they met my needs today, they are definitely the place to go. I'm not even sure my builder will be buying from them (though he mentioned them as a place to check out samples) but after my experience today I hope he will!My only complaint is that their showroom lighting could be better for viewing samples in place, but assuming they do make a habit of lending samples this is a completely moot point, as you will be able to view the samples in your home where the flooring will actually be installed -- the best way to do it!UPDATE: I returned the samples today; Joe and the other guy in the office remembered my name on sight, and Joe was happy to discuss some other flooring plans with us, as well as some wall tile options for our bathroom. He was very knowledgeable, and offered some solutions we hadn't previously thought of, such as *making* an area rug for a room by binding the edges of regular carpet, so we can have carpet in the bedroom without ruining the hardwood by putting down tack strips. My rating of these guys stands firmly at five stars, and I would recommend them to anyone whose remodeling work includes flooring or tiling.UPDATE 2: Some time later, we ended up buying a custom area rug from them. They were quick and professional, told us how to measure for it, we gave them the measurements, and they cut and bound to our specifications. Well remember the adage, "measure twice, cut once"? Apparently twice wasn't enough, and the carpet was about 2 inches too wide (we wanted it to cover the whole width of the room, it ended up curling up the wall a bit). Gave them a call, they asked us to bring it back and provide revised measurements. Brought it in, they cut it in about an hour while I went to grab a bite, and I had my carpet back the same day -- and they did it for free, which they were under no obligation to do since it was my measurement error. Fit perfectly, looks great... love it!
Anonymous
last year
Thank you for your extensive review of our store and staff.
5.0
Laurie L.
7 years ago
I would recommend Factory Carpet Outlet for your flooring needs. They are very courteous, professional, and reasonably priced.
5.0
Watty
7 years ago
Great Service
"Replacing carpets is not something one does everyday, so when the time came I took the advice of a friend and visited Factory Carpet Outlet. Glad I did! LOVE MY NEW CARPET!! Sales team is highly professional, knowledgeable, and experienced. Installation team was highly skilled, courteous and tidy. Combined for an overall excellent experience. Great choice all around."
5.0
s2rt
7 years ago
"Daunting job, well done!"
"Two 13' wide strips, with a pattern. running 45 feet, perfectly matched! Amazing."
5.0
Gabby
7 years ago
BEAUTIFUL CARPETS
FACTORY CARPET OUTLET DID EXCELLENT WORK AND THEIR CUSTOMER SERVICE WAS OUTSTANDING. I WOULD USE THEM AGAIN AND RECOMMEND ANYONE TO THEM. REASONABLE PRICED TOO!!!!!
5.0
Happy B.
7 years ago
Great Customer Service AND terrific products!
"I bought hardwoods,carpet and laminate + got a consultation and the experience was great all around. We couldn't be happier!"
5.0
Erin A.
7 years ago
4.0
Pamp
8 years ago
"Fast installment, nice service, great carpet"
They came early and finished earlier than they thought. The customer service in the store and in the home were great!
5.0
Brian K.
8 years ago
Highly Recommend
"Costimer Service was fantastic. The floors they installed in my new house look beautiful. What more can I say, they did a great job!"
5.0
Carissimo12
8 years ago
So simple..fantastic results.
"After living with puppies and elderly dogs for 20 years we were so pleased when Sherry suggested their new ""Life Happens"" line of carpeting. We ordered a household of white plush carpeting with confidence and I would highly recommend the product line and Quality Carpet Outlet to install it."
1.0
Jo-Ann C.
8 years ago
5.0
Jennifer D.
8 years ago
I absolutely love the carpet I purchased from your store. I am looking forward to shopping there for other rooms in the near future.
5.0
John B.
8 years ago
5.0
Hasan A.
10 years ago
5.0
John D.
10 years ago
1.0
Michael R.
10 years ago
5.0
Jennifer J.
10 years ago
5.0
Barbara S.
10 years ago
1.0
Gloria P.
10 years ago
5.0
Frank A.
10 years ago
1.0
Cheryl D.
11 years ago
1.0
D'Horst D.
11 years ago
2.0
Claudia M.
12 years ago