FACTORY CARPET OUTLET, INC.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Factory Carpet Outlet
25 Esten Ave Unit 7, Pawtucket, RI 02860-4826
401-723-6996
http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
Reviews
5.0
J. J.
8 months ago
Went in to look at some flooring samples. Staff was rather laid-back (no one greeted me on the floor until I passed the office -- but this may be due to me popping in right after they opened; I think I was the only customer there) but they were friendly and sociable. I asked Joe, the gentleman who was helping me for a particular set of Shaw flooring samples and he took me right there. When the display didn't have the series I was looking for, he took me over to another brand, which is apparently a sub-brand of Shaw. He helped me cross-reference the ones I was looking for and we found the right samples. When I started taking pictures and explaining that my fiancee and I needed to make a choice today (builder needs to order materials ASAP), he popped the panels right off their rack (these were large samples, two 12x24 samples per panel) and offered to let me bring them home. He took me into the office to sign a check-out sheet, so this is apparently something they do rather regularly. While he was filling out the form, the rest of the office staff chatted me up in a rather enjoyable conversation. Once the rest of the form was filled out and he got my name, address, and phone number on it, he bound the two samples together in shrink tape (non-adhesive) so they'd be easier to transport and I was on my way. While walking the floor, they definitely had a large selection, and if they conduct the rest of their business the way they met my needs today, they are definitely the place to go. I'm not even sure my builder will be buying from them (though he mentioned them as a place to check out samples) but after my experience today I hope he will! My only complaint is that their showroom lighting could be better for viewing samples in place, but assuming they do make a habit of lending samples this is a completely moot point, as you will be able to view the samples in your home where the flooring will actually be installed -- the best way to do it! UPDATE: I returned the samples today; Joe and the other guy in the office remembered my name on sight, and Joe was happy to discuss some other flooring plans with us, as well as some wall tile options for our bathroom. He was very knowledgeable, and offered some solutions we hadn't previously thought of, such as *making* an area rug for a room by binding the edges of regular carpet, so we can have carpet in the bedroom without ruining the hardwood by putting down tack strips. My rating of these guys stands firmly at five stars, and I would recommend them to anyone whose remodeling work includes flooring or tiling.
5.0
Laurie L.
10 months ago
I would recommend Factory Carpet Outlet for your flooring needs. They are very courteous, professional, and reasonably priced.
5.0
Chelsea P.
10 months ago
Guy is AMAZING! He is open, and honest, and will do what is best dor your home and needs. Plus they have the best pricing around! Guy is your guy!
5.0
Watty
last year
"Replacing carpets is not something one does everyday, so when the time came I took the advice of a friend and visited Factory Carpet Outlet. Glad I did! LOVE MY NEW CARPET!! Sales team is highly professional, knowledgeable, and experienced. Installation team was highly skilled, courteous and tidy. Combined for an overall excellent experience. Great choice all around."
5.0
s2rt
last year
"Two 13' wide strips, with a pattern. running 45 feet, perfectly matched! Amazing."
5.0
Gabby
last year
FACTORY CARPET OUTLET DID EXCELLENT WORK AND THEIR CUSTOMER SERVICE WAS OUTSTANDING. I WOULD USE THEM AGAIN AND RECOMMEND ANYONE TO THEM. REASONABLE PRICED TOO!!!!!
5.0
Happy B.
last year
"I bought hardwoods,carpet and laminate + got a consultation and the experience was great all around. We couldn't be happier!"
5.0
Rob
last year
4.0
Pamp
last year
They came early and finished earlier than they thought. The customer service in the store and in the home were great!
5.0
Brian K.
last year
"Costimer Service was fantastic. The floors they installed in my new house look beautiful. What more can I say, they did a great job!"
5.0
Carissimo12
last year
"After living with puppies and elderly dogs for 20 years we were so pleased when Sherry suggested their new ""Life Happens"" line of carpeting. We ordered a household of white plush carpeting with confidence and I would highly recommend the product line and Quality Carpet Outlet to install it."
1.0
Jo-Ann C.
2 years ago
5.0
Jennifer D.
2 years ago
I absolutely love the carpet I purchased from your store. I am looking forward to shopping there for other rooms in the near future.
5.0
Wayne B.
2 years ago
I shopped around for sheet vinyl flooring at several places. Kevin Smith came over and estimated the job. Within a couple of days, I had my quote and an explanation for all my questions. While I did get a price that was a couple of hundred $$ less, Kevin Smith made me feel very confident that his installation job would be the best. On 3/9, Anthony & Tom (installer) arrived at 730 AM. There was no doubt that Anthony was a pro. He explained to me what was going to happen and I told him there was no problem with working late so he could complete the 3 rooms in 1 day. Absolutely elated that I chose FCO. What more can I say. If you're looking to have a sheet vinyl floor installed, give them a try. You won't be sorry!!
Factory O.
2 years ago
Business Owner
Thank you for your kind words
5.0
John B.
2 years ago
5.0
Hasan A.
4 years ago
4.0
John D.
4 years ago
1.0
Michael R.
4 years ago
5.0
Jennifer J.
4 years ago
5.0
Barbara S.
4 years ago
Unlike the other folks my experience with them was exceptional. Sherry was so helpful in getting different samples from which I could choose. A guy came up to measure and brought some samples. I wanted some more choices so he dropped off some additonal choices. I had questions on which one to pick and Sherry helped very much. I stopped down there to return the sample so they could match and met Guy the owner. He was very nice as well. The installers were great and the carpet is absolutely beautiful. I had gone to a few other local places and honestly, you cannot beat their prices.
3.0
Gloria P.
4 years ago
5.0
Frank A.
4 years ago
1.0
Cheryl D.
5 years ago
I agree about the horrible service. Went there to get information about prices for a custom rug and the owner never got back to us so we had to go back in person. They seem very scattered and unorganized. We basically wasted a week waiting for information and had t go elsewhere anyway. After looking around at other places, his prices are not "outlet" prices. I did get a runner made from the backroom remnants and it came out great. Would go there only for remnants!
1.0
Marie G.
5 years ago
Horrible service, rescinded on quoted pricing and came back with a price that was $1,200.00 more then quoted AFTER job was ordered.No reason to back up the price increase.
2.0
Claudia M.
6 years ago
People were initially nice here but as I would return to try and decide which carpet to go with, it became increasingly difficult to obtain accurate pricing for what I was interested in. Their dogs were barking like crazy in the back room which made it hard to concentrate on shopping. If I asked the salesperson a question about pricing, she would say, "I have to ask my boss". She would disappear and then her boss would come out and try to "close the deal" or "expand" on what I wanted which was pricing. When she initially gave me pricing for carpeting, it changed when I went back. "Oh, that's extra", even though it wasn't listed on their initial quote. It was like dealing with a car sales person. No one had answers and they never sent an email with final-final pricing as they said they would. So much for giving local businesses my business. I ended up purchasing a carpet online at Restoration Hardware. Much more pleasant and a better price! Included the rug pad!