FACTORY CARPET OUTLET, INC.

4.5
|
98 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Factory Carpet Outlet 25 Esten Ave Unit 7, Pawtucket, RI 02860-4826 401-723-6996 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.5
|
98 Reviews

Reviews


5.0
2 months ago This customer did not leave a comment.
last month Thank you Noelle.
4.0
3 months ago This customer did not leave a comment.
3 months ago Thank you.
5.0
3 months ago Best place ever
3 months ago Thank you Diane!
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago This customer did not leave a comment.
5 months ago Thank you Tom!
5.0
5 months ago Great service and wonderful installers. I would definitely recommend.
5.0
5 months ago This customer did not leave a comment.
5 months ago Thank you for the 5-star rating!
5.0
6 months ago This customer did not leave a comment.
6 months ago Thank you for the 5-star rating!
5.0
6 months ago Excellent quality carpet. Efficient, professional installation. Will definitely return when I need additional carpeting installed.
6 months ago Thank you for your kind words. Our pleasure!!
5.0
6 months ago We love our new living room carpeting! (Shaw, Sandy Hollow III) Both Michelle and Sherry were very helpful in the showroom and sent us samples to better visualize the colors/styles in our home, and our installers Tom and Dan were personable, experienced professionals who did an excellent job. We'll be returning to Factory Carpet Outlet to replace carpeting elsewhere in our home.
6 months ago Thank you Margie, our pleasure!!
5.0
6 months ago Excellent quality, service, installation, and pricing! 100% recommended!
6 months ago Thank you Tanya, greatly appreciated!
4.0
6 months ago the installers were quite polite, quick, did a nice job. there a couple very minor things: carpet is higher at a doorway than inside the closet (i can live with that, would have preferred it to be more even). some 'scuff' marks on newly painted walls, however, I understand how it can be hard Not to scuff up walls while laying out a carpet. Overall: quite happy and carpets look great. Thank you
5.0
6 months ago The Factory Carpet Out carpet installers did an absolutely amazing job. From beginning to end the installers were professional. efficient, knowledgeable as well as personable. These guys are an asset to this company.
6 months ago Thank you Mary for your review!
5.0
6 months ago Honestly, this was a great find. I ordered my kitchen subway tile from here, Michele was great and very responsive.
6 months ago Thank you Johan!! It looks fantastic!!
4.0
7 months ago This customer did not leave a comment.
7 months ago Thank you Robert!
5.0
8 months ago Had a bit of a hiccup when it came to repairing a rug my dog had chewed. The rug itself was very thick and difficult to work with, but the repair was done in a timely manner and the customer service was nothing but accommodating. The pricing was very reasonable, I highly recommend!
6 months ago Thank you Annelise!!
5.0
8 months ago Very professional. Did a great job putting in our carpet.
8 months ago Thank you so much!
5.0
8 months ago Professional and fast. Carpet and vinyl flooring look awesome. Definitely recommend!!
8 months ago Thank you so much! 😊
4.0
8 months ago This customer did not leave a comment.
8 months ago Thank you Robert!
5.0
9 months ago I can't say enough good things about the level of service and the quality of the work! Through an unusual set of circumstances related to covid, I ended up working directly with the owner of Factory Carpet Outlet, Guy Williams. Yes, other reviewers are right that it's hard to get his attention sometimes - I ended up going in to the shop nearly once a week when phone calls weren't returned for a few days (generally because he hadn't heard from a supplier or the person he contracted to lay down my floor). But, if you're persistent you won't be disappointed; it's worth the wait! I had a tough project: we have a living room that had nearly 25 year old wall to wall carpeting over a floor that was half in the original house (full basement, visible joists) and half an addition, and that directly adjoins my kitchen (which has hardwood floors) we wanted to match. I'd been told that the addition was a slab floor and so we'd need engineered hardwood. Guy ordered a sample for me, and dropped it off at my home. He looked at the space and said: don't do it - we can put hardwood over slab! It just had to be glued down , which is hard so no one wants to do it - but I have a guy who can. Excited, I went in to the store and picked out a few hardwood samples (no one else in the shop believed that hardwood could be glued by the way). Guy came by a few days later with the "glue down" expert and pulled back carpet in that room, shook his head, walked around outside and told me that we weren't working with a slab but a sleeper floor - a wood framework built over the slab - easier project, we could use nails! - but still requiring some extra expertise, this time from a contractor not on his regular staff who has experience repairing & building pianos. I made my selection, Guy ordered one box of the wood and - the color was off. He worked with me to go directly to a distributor to find the right color. Then, when the carpet wax pulled up he found a solution for the inch height difference in flooring in the two halves of my room. Guy wanted to do the job right. He gave me a fair price, and an expert installer. It maybe took a few extra weeks, but he helped me to source and install a gorgeous floor. That's absolutely worth waiting for!
5.0
10 months ago We had a great experience with FCO. So helpful, the we’re able to install sooner than big box and for less $.
10 months ago Thank you Claudette. Our pleasure!!
5.0
10 months ago It was a great experience from start to finish. Michelle was very helpful when choosing my rug. The installers were wonderful, respectful (especially wearing masks) and did a great job. I have recommended your store to everyone I know. Thank you . Paula Solomon
10 months ago Pleasure working with you Paula & John!!
4.0
10 months ago Michelle (salesperson) was terrific! Helpful and willing to answer many questions, both in person and via email, without being intrusive or hovering -- perfect balance of support w/o pressure. Appreciated being able to take samples home. We also like the product.
10 months ago Thank you Barbara greatly appreciated!
5.0
10 months ago Recently visited FCO. What a delightful visit. We selected a carpet and installation was completed within a week - much faster and less expensive than HD was able to provide. We will definitely visit again the next time we need any type of flooring!
2.0
11 months ago The sales staff was very good, however the installation was where my problems started. I ordered a hardwood floor and the floor was defective according to the owner Guy. He got another type of floor from my original, but that floor had problems also. He came by my house and stated that he would make good on the floor, however I had to call the state board of license on him. Take my advise go somewhere that has quality material and will stand behind there work.
5.0
11 months ago Fantastic quality and excellent serviceOwnership is hands-on and ready to help
6 months ago Thank you Stephen!!
5.0
11 months ago All facets of our experience were 5 star. Our construction kept falling behind and I had to postpone the install at least twice. The office was very accommodating. When we were finally ready the guys came out and a top notch install. Could not be happier with Factory Carpet Outlet. Total professionals..
11 months ago Thank you so much Paul!!
5.0
12 months ago very professional from the start dealing with Sherry and the tan who measured the carpet and the installer. I will definitely recommend them. Thank you Denise Ramaglia
12 months ago Thank you so much Denise!!
5.0
12 months ago Love the customer service. Install was wonderful. Carpet is fantastic. Ty
12 months ago Thank you for your business Kim!
5.0
12 months ago From our experience in the store, with Sherry, to our installers, Alex and Aaron, we couldn't be more pleased. We had new flooring installed in our basement, and re-carpeted the basement stairs. Sherry provided expert assistance with selection of our flooring, and the process was flawless. We will definitely be choosing Factory Carpet Outlet again for future projects.
12 months ago Thank you so much Patty!!
5.0
12 months ago The whole process from picking out carpet to installation was amazing. I have told all my friends and family about this amazing company. Highly recommend
12 months ago We appreciate your business Amanda & Ryan!
5.0
12 months ago From our experience in the store, with Sherry, to our installers, Alex and Aaron, we couldn't be more pleased. We had new flooring installed in our basement, and re-carpeted the basement stairs. Sherry provided expert assistance with selection of our flooring, and the process was flawless. We will definitely be choosing Factory Carpet Outlet for future projects.
5.0
12 months ago Very professional approach to retail sales of any type of flooring, During the whole experience I felt they were attentive , knowledgeable and pleasant and price that can't be beat ! Delivery was unremarkable , overall ,"I was floored"!
6 months ago Thank you David!!
5.0
12 months ago Everything was easy peasy from beginning to end. Thanks so much
12 months ago Thank you Karen!
5.0
12 months ago Everything was easy peasy from beginning to end. Thanks so much
12 months ago Thank you so much Karen!
5.0
12 months ago As always, a great job!!!!
12 months ago Thank you so much Sharian!!
5.0
12 months ago If you allowed me to give ten stars, I would! What a perfect experience! The flooring selection was excellent, the showroom people were super helpful, my carpet was measured and then installation, super quick, easy, and for a great price by expert, professional and cheerful employees. Thanks for everything.
12 months ago We appreciate your business!! Thank you Leslie!!
5.0
last year Expert installation
last year Thank you Tony!!
4.0
last year Excellent quality and got product in timely manner!
last year Thank you Kiley! Pleasure doing business with you!!
5.0
last year Incredibly friendly and knowledgeable staff. The showroom has thousands of options across all budgets. They came to the house to take measurement and, within 2 weeks, we have the carpets installed. Would highly recommend. Look forward to working with you again!
last year Thank you for your business Scott! Much appreciated.
5.0
last year We had excellent help and follow-up from Sherry in planning and arranging the installation of our hardwood floors. The installers Tom and Joe were very professional, hard workers, worked well together, pleasant to interact with, and left this work site very neat and clean. The hardwood looks awesome, and matches the previous installation perfectly. Their attention to detail and accuracy was exceptional! We love the floors! We have already recommended Factory Carpet to neighbors who are considering installation of hardwood. We showed them our floors and they were impressed. We gave them your card. Congratulations to all for a job well done! Bob and Ellie, Lincoln,RI
last year Thank you Robert! Pleasure doing business with you!
last year Ellie and I are very happy with floors installed by Factory Outlet!
5.0
last year You’re great
last year Thank you Carlos, you're great too!!
5.0
last year The carpet came quickly and the installers did a nice job! Very happy with the transformation of our basement family room.
last year Thank you Anne, a pleasure doing business with you!
4.0
last year Easy to order and arrange installation
last year Thank you for the review, greatly appreciated! Pleasure doing business with you Michelle!
5.0
last year Purchased new flooring from Factory Carpet Outlet and I am very satisfied with the whole experience. The sales assistant , Michelle, could not have been more helpful. The installation of the flooring was done with professionalism and everyone who has come to my home remarks on the quality of, Anthony’s, excellent work. Would recommend The Factory Carpet Outlet without hesitation! .
last year Thank you Anne :)
5.0
last year Anthony is a hard-working dependable and reliable man I told him be careful of the walls and doors they were just painted he was very conscious about it he did everything right the way I wanted . He is a big asset to your company. Please take care of him.
last year Thank you so much Jim. We truly appreciate Anthony as well! Glad to hear!
5.0
last year Fair prices, nice people
last year Thank you Scott for your review. Great doing business with good people!!
2.0
last year despite the current virus situation. Iren showed up with her mask 😷, explained things for us and shows us carpet sample, prices, quality and so forth. so far good let’s see when the team comes for measuring and set up. but so far impressed!updating later on.after taking measurement. I was not impressed with the measuring team and i asked few recommendations regarding replacing the tiles with other type of flooring without damaging the interior. his answer were “yes” to everything and felt like he was over promising and not specific on how they are going to remove the kitchen counters and break the tiles to put the flooring. the quote had mistakes, took a while to get it .so despite the sales team doing great in helping us, the set up team and quotation mistakes, time delay was the main factor for not going any further.
5.0
last year Factory Carpet Outlet did an excellent job installing carpet in my home. They were fast and affordable. Thanks FCO!
last year Thank you DJ for the review and I appreciate the trust and opportunity to do your carpet job!!!
5.0
last year Super friendly, personable, professional staff! Wide selection of inventory! Highly recommend!
last year Thank you Meagan.
5.0
last year Excellent service! Check out the close-out room! Scored a $600 rug for $100!
last year Thank you Kimi. We appreciate your business.
5.0
last year where s the best place in the state of Rhode island for carpet great prices great people trust me I work for this gentleman for many years they're very good people go and see thim they have all your flooring needs
5.0
last year This customer did not leave a comment.
last year Thank you Jade.
3.0
2 years ago This customer did not leave a comment.
5.0
2 years ago The tiling team were excellent craftsmen--professional and expert with their work. The tiled floors were beautifully installed and the workers cleaned up each day so there was no mess left behind. They worked carefully and were pleasant to have in the house. Thank you so much. We will continue to be Carpet Outlet customers. We trust your employees to give us good advice and guidance with our home improvement projects.
2 years ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
last year Thank you.
5.0
2 years ago Excellent service fast and professional
2 years ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
2 years ago Helpful staff, great prices, and HUGE selection. I always find a great bargain in the remnant room. I will definitely be back for future projects.
2 years ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
2 years ago Guy and the staff are the best! They make everything easy and you feel like you paid what you should or less. They work to keep everyone happy.
2 years ago Thank you Josh!
2 years ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
2 years ago I've been doing business here since 2000, the service has always been great and I always get what I want..
last year Thank you Richard.
5.0
3 years ago The biggest and best showroom in the state they have everything for all your flooring needs I've been going there since 1995
last year Thank you Ed!!!
5.0
3 years ago Very professional, completed everything in a timely manner, worked around business hours, and Bryon was always available to answer questions promptly. We would highly recommend Factory Carpet Outlet.
3 years ago Thank you Christopher J Gould for your recommendation.
5.0
3 years ago I have used Bryon on several projects and referred him to family and friends. Good price, great service, on-time and professional installations.
3 years ago Adam, thank you for your business!!! I hope we never let you down!!!
4.0
3 years ago This customer did not leave a comment.
3 years ago Thank you
1.0
3 years ago Buyer beware. Did not realize that because they had to order the vinyl flooring that it was considered a custom order. No returns even a full box and a length of unused T-moulding. I did tell them that you need to explain to customers up front that you cannot return unused boxes. I would have asked our flooring person to recheck the measurements and be sure of the exact footage. Since I gave them what we thought was the sq footage they told me how many boxes I would need. Live and Learn at our expense. I just figured they did not stock it as not enough room for everything.
3.0
3 years ago So pricey!!
5.0
3 years ago This customer did not leave a comment.
last year Thank You Isaac
5.0
3 years ago Just had my stairs done & they did a great job! Very happy 😊
3 years ago Thank You!!!
5.0
3 years ago Wonderful service. Excellent value. I was in and out in 20 minutes and covered all my floors with beautiful area rugs! I will return and recommend to everyone!
4.0
3 years ago Everyone at the Factory Carpet Outlet was extremely helpful and knowledgeable. I appreciated the professionalism of the salesperson and the installers. When we had a problem with the order they helped us resolve it in a very reasonable fashion. Overall a good experience, Plus they have huge selection to choose from.
5.0
4 years ago Great selection of products, awesome staff, and a complete 5 star experience!!!
4 years ago Thank you and congrats on the baby!!!
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This store was recommended to us by friends for both their great prices and their great service; however, we definitely had a different experience from our friends. While everyone at the store was nice and relatively helpful (once you got their attention), when it came to getting details it was impossible. We're still waiting for a quote from them and they came to our house 6 weeks ago to measure. I called about three weeks ago to inquire about the status of the quote and was told (by the owner, Guy) that he hadn't gotten to it. He acted as if I was bothering him, which I guess I was, but not unreasonably so in my opinion. We decided that if it takes so much effort just to get a quote, we couldn't feel confident about actually ordering and installing the carpet. As a result we went to another store, which has ordered and scheduled for installation our carpet in less time than it's taking (since we still haven't heard from Factory Carpet Outlet) to get a quote from them. I guess the lesson is you get what you pay for and sometimes it pays to pay for service.
4.0
4 years ago The salesperson was very helpful and even quite funny... I like this place!
5.0
4 years ago I worked with Sheri and she was great. The price was very reasonable and less then Home Depot. I would highly recommend Carpet Factory Outlet for any flooring job.
last year Thank You Joe, its always a pleasure to do business with you
5.0
5 years ago Went in to look at some flooring samples. Staff was rather laid-back (no one greeted me on the floor until I passed the office -- but this may be due to me popping in right after they opened; I think I was the only customer there) but they were friendly and sociable.I asked Joe, the gentleman who was helping me for a particular set of Shaw flooring samples and he took me right there. When the display didn't have the series I was looking for, he took me over to another brand, which is apparently a sub-brand of Shaw. He helped me cross-reference the ones I was looking for and we found the right samples.When I started taking pictures and explaining that my fiancee and I needed to make a choice today (builder needs to order materials ASAP), he popped the panels right off their rack (these were large samples, two 12x24 samples per panel) and offered to let me bring them home. He took me into the office to sign a check-out sheet, so this is apparently something they do rather regularly. While he was filling out the form, the rest of the office staff chatted me up in a rather enjoyable conversation. Once the rest of the form was filled out and he got my name, address, and phone number on it, he bound the two samples together in shrink tape (non-adhesive) so they'd be easier to transport and I was on my way.While walking the floor, they definitely had a large selection, and if they conduct the rest of their business the way they met my needs today, they are definitely the place to go. I'm not even sure my builder will be buying from them (though he mentioned them as a place to check out samples) but after my experience today I hope he will!My only complaint is that their showroom lighting could be better for viewing samples in place, but assuming they do make a habit of lending samples this is a completely moot point, as you will be able to view the samples in your home where the flooring will actually be installed -- the best way to do it!UPDATE: I returned the samples today; Joe and the other guy in the office remembered my name on sight, and Joe was happy to discuss some other flooring plans with us, as well as some wall tile options for our bathroom. He was very knowledgeable, and offered some solutions we hadn't previously thought of, such as *making* an area rug for a room by binding the edges of regular carpet, so we can have carpet in the bedroom without ruining the hardwood by putting down tack strips. My rating of these guys stands firmly at five stars, and I would recommend them to anyone whose remodeling work includes flooring or tiling.UPDATE 2: Some time later, we ended up buying a custom area rug from them. They were quick and professional, told us how to measure for it, we gave them the measurements, and they cut and bound to our specifications. Well remember the adage, "measure twice, cut once"? Apparently twice wasn't enough, and the carpet was about 2 inches too wide (we wanted it to cover the whole width of the room, it ended up curling up the wall a bit). Gave them a call, they asked us to bring it back and provide revised measurements. Brought it in, they cut it in about an hour while I went to grab a bite, and I had my carpet back the same day -- and they did it for free, which they were under no obligation to do since it was my measurement error. Fit perfectly, looks great... love it!
5.0
5 years ago I would recommend Factory Carpet Outlet for your flooring needs. They are very courteous, professional, and reasonably priced.
5.0
5 years ago Great Service "Replacing carpets is not something one does everyday, so when the time came I took the advice of a friend and visited Factory Carpet Outlet. Glad I did! LOVE MY NEW CARPET!! Sales team is highly professional, knowledgeable, and experienced. Installation team was highly skilled, courteous and tidy. Combined for an overall excellent experience. Great choice all around."
5.0
5 years ago "Daunting job, well done!" "Two 13' wide strips, with a pattern. running 45 feet, perfectly matched! Amazing."
5.0
5 years ago BEAUTIFUL CARPETS FACTORY CARPET OUTLET DID EXCELLENT WORK AND THEIR CUSTOMER SERVICE WAS OUTSTANDING. I WOULD USE THEM AGAIN AND RECOMMEND ANYONE TO THEM. REASONABLE PRICED TOO!!!!!
5.0
6 years ago Great service and price. Guy went out of his way to make sure we're Happy
5.0
6 years ago Great Customer Service AND terrific products! "I bought hardwoods,carpet and laminate + got a consultation and the experience was great all around. We couldn't be happier!"
5.0
6 years ago After all is said and done, my new hardwood floors are exactly what I wanted. There were a few bumps in the road, but we are all human and Factory Carpet Outlet did everything in their power to make everything correct. I definitely would go back, and recommend their services for flooring.
4.0
6 years ago "Fast installment, nice service, great carpet" They came early and finished earlier than they thought. The customer service in the store and in the home were great!
5.0
6 years ago Highly Recommend "Costimer Service was fantastic. The floors they installed in my new house look beautiful. What more can I say, they did a great job!"
5.0
6 years ago So simple..fantastic results. "After living with puppies and elderly dogs for 20 years we were so pleased when Sherry suggested their new ""Life Happens"" line of carpeting. We ordered a household of white plush carpeting with confidence and I would highly recommend the product line and Quality Carpet Outlet to install it."
1.0
6 years ago This customer did not leave a comment.
5.0
6 years ago I absolutely love the carpet I purchased from your store. I am looking forward to shopping there for other rooms in the near future.
5.0
7 years ago This customer did not leave a comment.
5.0
8 years ago This customer did not leave a comment.
5.0
8 years ago This customer did not leave a comment.
1.0
8 years ago This customer did not leave a comment.
5.0
8 years ago This customer did not leave a comment.
5.0
8 years ago Unlike the other folks my experience with them was exceptional. Sherry was so helpful in getting different samples from which I could choose. A guy came up to measure and brought some samples. I wanted some more choices so he dropped off some additonal choices. I had questions on which one to pick and Sherry helped very much. I stopped down there to return the sample so they could match and met Guy the owner. He was very nice as well. The installers were great and the carpet is absolutely beautiful. I had gone to a few other local places and honestly, you cannot beat their prices.
1.0
8 years ago This customer did not leave a comment.
5.0
9 years ago This customer did not leave a comment.
1.0
9 years ago I agree about the horrible service. Went there to get information about prices for a custom rug and the owner never got back to us so we had to go back in person. They seem very scattered and unorganized. We basically wasted a week waiting for information and had t go elsewhere anyway. After looking around at other places, his prices are not "outlet" prices. I did get a runner made from the backroom remnants and it came out great. Would go there only for remnants!
1.0
9 years ago Horrible service, rescinded on quoted pricing and came back with a price that was $1,200.00 more then quoted AFTER job was ordered.No reason to back up the price increase.
2.0
10 years ago People were initially nice here but as I would return to try and decide which carpet to go with, it became increasingly difficult to obtain accurate pricing for what I was interested in. Their dogs were barking like crazy in the back room which made it hard to concentrate on shopping. If I asked the salesperson a question about pricing, she would say, "I have to ask my boss". She would disappear and then her boss would come out and try to "close the deal" or "expand" on what I wanted which was pricing. When she initially gave me pricing for carpeting, it changed when I went back. "Oh, that's extra", even though it wasn't listed on their initial quote. It was like dealing with a car sales person. No one had answers and they never sent an email with final-final pricing as they said they would. So much for giving local businesses my business. I ended up purchasing a carpet online at Restoration Hardware. Much more pleasant and a better price! Included the rug pad!