FACTORY CARPET OUTLET, INC.

4.3
|
49 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Factory Carpet Outlet 25 Esten Ave Unit 7, Pawtucket, RI 02860-4826 401-723-6996 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
49 Reviews

Reviews

5.0
2 weeks ago This customer did not leave a comment.
3 weeks ago Thank you Jade.
3.0
4 months ago This customer did not leave a comment.
5.0
4 months ago The tiling team were excellent craftsmen--professional and expert with their work. The tiled floors were beautifully installed and the workers cleaned up each day so there was no mess left behind. They worked carefully and were pleasant to have in the house. Thank you so much. We will continue to be Carpet Outlet customers. We trust your employees to give us good advice and guidance with our home improvement projects.
3 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
3 months ago Thank you.
5.0
4 months ago Excellent service fast and professional
4 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
4 months ago Helpful staff, great prices, and HUGE selection. I always find a great bargain in the remnant room. I will definitely be back for future projects.
4 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
4 months ago Guy and the staff are the best! They make everything easy and you feel like you paid what you should or less. They work to keep everyone happy.
4 months ago Thank you Josh!
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
5 months ago I've been doing business here since 2000, the service has always been great and I always get what I want..
last month Thank you Richard.
5.0
9 months ago Met my expectations.
5.0
11 months ago The biggest and best showroom in the state they have everything for all your flooring needs I've been going there since 1995
5.0
last year Very professional, completed everything in a timely manner, worked around business hours, and Bryon was always available to answer questions promptly. We would highly recommend Factory Carpet Outlet.
last year Thank you Christopher J Gould for your recommendation.
5.0
last year Awesome staff very helpful, lots of choices with rugs, tiles, flooring..reasonably priced too
last year Thank you!!!! We try hard
5.0
last year I have used Bryon on several projects and referred him to family and friends. Good price, great service, on-time and professional installations.
last year Adam, thank you for your business!!! I hope we never let you down!!!
4.0
last year This customer did not leave a comment.
last year Thank you
1.0
last year Buyer beware. Did not realize that because they had to order the vinyl flooring that it was considered a custom order. No returns even a full box and a length of unused T-moulding. I did tell them that you need to explain to customers up front that you cannot return unused boxes. I would have asked our flooring person to recheck the measurements and be sure of the exact footage. Since I gave them what we thought was the sq footage they told me how many boxes I would need. Live and Learn at our expense. I just figured they did not stock it as not enough room for everything.
3.0
last year So pricey!!
5.0
last year This customer did not leave a comment.
5.0
last year Just had my stairs done & they did a great job! Very happy 😊
last year Thank You!!!
5.0
last year These people are the most helpful, down to earth people/business I've ever had the pleasure of dealing with!
last year Thank you very much!!!
5.0
last year Wonderful service. Excellent value. I was in and out in 20 minutes and covered all my floors with beautiful area rugs! I will return and recommend to everyone!
4.0
last year Everyone at the Factory Carpet Outlet was extremely helpful and knowledgeable. I appreciated the professionalism of the salesperson and the installers. When we had a problem with the order they helped us resolve it in a very reasonable fashion. Overall a good experience, Plus they have huge selection to choose from.
5.0
last year Great selection of products, awesome staff, and a complete 5 star experience!!!
last year Thank you and congrats on the baby!!!
5.0
last year This customer did not leave a comment.
1.0
2 years ago This store was recommended to us by friends for both their great prices and their great service; however, we definitely had a different experience from our friends. While everyone at the store was nice and relatively helpful (once you got their attention), when it came to getting details it was impossible. We're still waiting for a quote from them and they came to our house 6 weeks ago to measure. I called about three weeks ago to inquire about the status of the quote and was told (by the owner, Guy) that he hadn't gotten to it. He acted as if I was bothering him, which I guess I was, but not unreasonably so in my opinion. We decided that if it takes so much effort just to get a quote, we couldn't feel confident about actually ordering and installing the carpet. As a result we went to another store, which has ordered and scheduled for installation our carpet in less time than it's taking (since we still haven't heard from Factory Carpet Outlet) to get a quote from them. I guess the lesson is you get what you pay for and sometimes it pays to pay for service.
4.0
2 years ago The salesperson was very helpful and even quite funny... I like this place!
5.0
2 years ago I worked with Sheri and she was great. The price was very reasonable and less then Home Depot. I would highly recommend Carpet Factory Outlet for any flooring job.
5.0
3 years ago Went in to look at some flooring samples. Staff was rather laid-back (no one greeted me on the floor until I passed the office -- but this may be due to me popping in right after they opened; I think I was the only customer there) but they were friendly and sociable. I asked Joe, the gentleman who was helping me for a particular set of Shaw flooring samples and he took me right there. When the display didn't have the series I was looking for, he took me over to another brand, which is apparently a sub-brand of Shaw. He helped me cross-reference the ones I was looking for and we found the right samples. When I started taking pictures and explaining that my fiancee and I needed to make a choice today (builder needs to order materials ASAP), he popped the panels right off their rack (these were large samples, two 12x24 samples per panel) and offered to let me bring them home. He took me into the office to sign a check-out sheet, so this is apparently something they do rather regularly. While he was filling out the form, the rest of the office staff chatted me up in a rather enjoyable conversation. Once the rest of the form was filled out and he got my name, address, and phone number on it, he bound the two samples together in shrink tape (non-adhesive) so they'd be easier to transport and I was on my way. While walking the floor, they definitely had a large selection, and if they conduct the rest of their business the way they met my needs today, they are definitely the place to go. I'm not even sure my builder will be buying from them (though he mentioned them as a place to check out samples) but after my experience today I hope he will! My only complaint is that their showroom lighting could be better for viewing samples in place, but assuming they do make a habit of lending samples this is a completely moot point, as you will be able to view the samples in your home where the flooring will actually be installed -- the best way to do it! UPDATE: I returned the samples today; Joe and the other guy in the office remembered my name on sight, and Joe was happy to discuss some other flooring plans with us, as well as some wall tile options for our bathroom. He was very knowledgeable, and offered some solutions we hadn't previously thought of, such as *making* an area rug for a room by binding the edges of regular carpet, so we can have carpet in the bedroom without ruining the hardwood by putting down tack strips. My rating of these guys stands firmly at five stars, and I would recommend them to anyone whose remodeling work includes flooring or tiling. UPDATE 2: Some time later, we ended up buying a custom area rug from them. They were quick and professional, told us how to measure for it, we gave them the measurements, and they cut and bound to our specifications. Well remember the adage, "measure twice, cut once"? Apparently twice wasn't enough, and the carpet was about 2 inches too wide (we wanted it to cover the whole width of the room, it ended up curling up the wall a bit). Gave them a call, they asked us to bring it back and provide revised measurements. Brought it in, they cut it in about an hour while I went to grab a bite, and I had my carpet back the same day -- and they did it for free, which they were under no obligation to do since it was my measurement error. Fit perfectly, looks great... love it!
5.0
3 years ago I would recommend Factory Carpet Outlet for your flooring needs. They are very courteous, professional, and reasonably priced.
5.0
4 years ago Great Service "Replacing carpets is not something one does everyday, so when the time came I took the advice of a friend and visited Factory Carpet Outlet. Glad I did! LOVE MY NEW CARPET!! Sales team is highly professional, knowledgeable, and experienced. Installation team was highly skilled, courteous and tidy. Combined for an overall excellent experience. Great choice all around."
5.0
4 years ago "Daunting job, well done!" "Two 13' wide strips, with a pattern. running 45 feet, perfectly matched! Amazing."
5.0
4 years ago BEAUTIFUL CARPETS FACTORY CARPET OUTLET DID EXCELLENT WORK AND THEIR CUSTOMER SERVICE WAS OUTSTANDING. I WOULD USE THEM AGAIN AND RECOMMEND ANYONE TO THEM. REASONABLE PRICED TOO!!!!!
5.0
4 years ago Great service and price. Guy went out of his way to make sure we're Happy
5.0
4 years ago Great Customer Service AND terrific products! "I bought hardwoods,carpet and laminate + got a consultation and the experience was great all around. We couldn't be happier!"
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago After all is said and done, my new hardwood floors are exactly what I wanted. There were a few bumps in the road, but we are all human and Factory Carpet Outlet did everything in their power to make everything correct. I definitely would go back, and recommend their services for flooring.
4.0
4 years ago "Fast installment, nice service, great carpet" They came early and finished earlier than they thought. The customer service in the store and in the home were great!
5.0
4 years ago Highly Recommend "Costimer Service was fantastic. The floors they installed in my new house look beautiful. What more can I say, they did a great job!"
5.0
4 years ago So simple..fantastic results. "After living with puppies and elderly dogs for 20 years we were so pleased when Sherry suggested their new ""Life Happens"" line of carpeting. We ordered a household of white plush carpeting with confidence and I would highly recommend the product line and Quality Carpet Outlet to install it."
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago I absolutely love the carpet I purchased from your store. I am looking forward to shopping there for other rooms in the near future.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
4.0
6 years ago This customer did not leave a comment.
1.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago Unlike the other folks my experience with them was exceptional. Sherry was so helpful in getting different samples from which I could choose. A guy came up to measure and brought some samples. I wanted some more choices so he dropped off some additonal choices. I had questions on which one to pick and Sherry helped very much. I stopped down there to return the sample so they could match and met Guy the owner. He was very nice as well. The installers were great and the carpet is absolutely beautiful. I had gone to a few other local places and honestly, you cannot beat their prices.
5.0
7 years ago This customer did not leave a comment.
1.0
8 years ago I agree about the horrible service. Went there to get information about prices for a custom rug and the owner never got back to us so we had to go back in person. They seem very scattered and unorganized. We basically wasted a week waiting for information and had t go elsewhere anyway. After looking around at other places, his prices are not "outlet" prices. I did get a runner made from the backroom remnants and it came out great. Would go there only for remnants!
1.0
8 years ago Horrible service, rescinded on quoted pricing and came back with a price that was $1,200.00 more then quoted AFTER job was ordered.No reason to back up the price increase.
2.0
9 years ago People were initially nice here but as I would return to try and decide which carpet to go with, it became increasingly difficult to obtain accurate pricing for what I was interested in. Their dogs were barking like crazy in the back room which made it hard to concentrate on shopping. If I asked the salesperson a question about pricing, she would say, "I have to ask my boss". She would disappear and then her boss would come out and try to "close the deal" or "expand" on what I wanted which was pricing. When she initially gave me pricing for carpeting, it changed when I went back. "Oh, that's extra", even though it wasn't listed on their initial quote. It was like dealing with a car sales person. No one had answers and they never sent an email with final-final pricing as they said they would. So much for giving local businesses my business. I ended up purchasing a carpet online at Restoration Hardware. Much more pleasant and a better price! Included the rug pad!