J ROHR CARPETING & DRAPERIES

4.8
|
52 Reviews
Ful Service Sales on Flooring, Carpet and Window Treatments including repairs and service on all products
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
J. Rohr Carpeting & Draperies Inc. 42795 Hayes Rd, Sterling Heights, MI 48313-2915 586-566-4900 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
52 Reviews

Reviews


5.0
last week I had a great experience. My floors look great the staff was very nice and the installers did a very good job.
5.0
2 weeks ago Great job from start to finish! Nice family business and they are very honest people the pricing is competitive with the other companies.
5.0
2 weeks ago My Salesman Mike was very professional and made me feel comfortable the installers are excellent my floors look amazing. I recommend Jrohr for all your flooring needs and I will be buying from them again
5.0
last month I love my new luxury vinyl plank flooring the installers were excellent! Mike was my salesman he is very knowledgeable and friendly. I will buy from them again and will recommend them to all my friends
5.0
last month Always love working with J Rohr. Excellent customer service. Installers are also great. I love my flooring
1.0
last month After several requests to repost my review, I have decided to do so in hopes to help others in avoiding this type of dissatisfaction. However, it was long, very detailed, and I decided to just skip it, and say...... Upon entering the store, the staff is friendly and very good at sales. After purchasing, installation and customer service is lacking. Pictures below show the poor workmanship. Buyer beware! I am still upset after 4 years, maybe more by now, living with this carpeting! It gets worse as I vacuum it and have to carry scissors for the fibers coming up! Installers advice! NOTE OF INTEREST...The carpeting was laid with the help of staples and glue! No other place heard of this procedure! I never did either .... THINKING ABOUT UPDATING YOUR KITCHEN....? ROHR DOES THAT TOO....5 photos #1....this slate looking flooring was to be tough! Builders were said to be using it! The small white things ( very hard to see) are popping up all over the kitchen! Move a chair, use a ladder, another one appears! It’s just a photo laid, over a square slab! #2....all corners and woodwork look like this! #3....the so called cement, never looked like I picked! Half the kitchen still has a white look! #4....this counter top was top of the line in price! The cut is ragged and my thumbnail can fill the space! Not much, but enough!
5.0
last month Had the best pricing in detroit area, amazing installation. I love this place.
5.0
last month Awesome staff very knowledgeable. Best customer service. Highly recommended
5.0
2 months ago Very Happy that I went with Jrohr for my flooring
5.0
2 months ago I'm very happy with my install. The staff was very helpful and friendly. The installers were excellent. I'm glad I went with Jrohr Thank you
5.0
2 months ago The J. Rohr staff is very knowledgeable, friendly and helpful. Danielle gave me very good advice. Installers did a fine job but a misunderstanding had occurred on my job. It is easy to do a good job when everything goes according to plan. It takes a true professional to do a good job when a correction needs to be made. Mike was genmerous and genuinely attentive to my concerns and more than compensated me for them. He turned what could have been an unpleasant experiemnce into a very positive one. You can purchase carpeting at many places but good service is not always easy to obtain. I have nothing but compliments for J. Rohr. I look forward to dealing with them in the future.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago I've had a great experience with Rohr. I came to them on a friends recommendation and had two bedrooms with a hallway and steps done. I was so happy with the price, work, and selection that I have since had two other rooms done with them only 3 months later and sent my parents there for their great room and hallway to be carpeted! They are happy as well. I would recommend 10/10! John and Nicole are great to work with!
5.0
3 months ago We had a great experience with J.Rohr. Nicole took the time we needed to make the right decisions. It was easy and ,yes, fun! Great people to work with. My wife and I could not be happier. Thank you.
5.0
3 months ago We had a great experience with J.Rohr. Nicole took the time we needed to make the right decisions. It was easy and ,yes, fun! Great people to work with. My wife and I could not be happier. Thank you.
5.0
3 months ago Great from start to finish! The installers are very good the sales staff was very friendly and helpful. I will definitely be back.
5.0
4 months ago My experience with J Rohr Carpeting was wonderful. The sales staff is knowledgeable and the selection in the store is plentiful and varied in pricing. I found the cost of the carpeting I chose to be competitive and the installation was beautifully done and in a timely manner. From the moment I walked in the door of the showroom until the installers walked out my front door I felt informed and comfortable with the process. This is a family owned and operated business that has been around for 40 years and it is easy to see why. A big thank you to Danielle, John, Jacob and Jerry for making this a stress free experience.
1.0
4 months ago May know carpet, but bad with wood floors and molding.
5.0
4 months ago I am repeat customer because of the quality product they sell and the great staff and installers. They did a wonderful job. I am very happy with my new carpeting!
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago Great people, great showroom, great workmanship!!
5.0
6 months ago The staff at J Rohr was very knowledgeable and super helpful in picking out our window treatment our slider. My husband and I decided on a sliding shutter and we love it! 13 years ago we purchased all our flooring from J Rohr and it still looks beautiful. I highly recommend J Rohr for all your decorating needs.
5.0
9 months ago Happy with the carpeting and staff.
5.0
10 months ago By far the most knowledgeable carpet and flooring business in the area! I have been extremely impressed with their selection and their ability to order any variety of laminate or hard wood that I have been looking for. The installation process went extremely smooth and I have been very pleased with the whole process. I will definitely use them in the future!
5.0
last year This customer did not leave a comment.
5.0
last year I have bought carpeting for both my home and office from Cheryl at J Rohr and have had a great experience every time. Most recently we purchased carpeting for our living room and master bedroom. Cheryl and her team made the experience very pleasant and free of hassle.The installation was done professionally and timely with a crew that really knew what they were doing. Lots of positive feedback from our friends and family. Great job once again!
5.0
2 years ago Had a great experience with J Rohr these last few weeks. They did shutters in my condo, just love them. Many of my friends that have come to see my "new digs" were very impressed. Cheryl has been easy to work with and now my daughter is having carpet and flooring done in their new home as well. Would and have recommended J Rohr as the best place to go to for carpets, flooring, blinds and shutters!
5.0
2 years ago An amazing selection - so much to choose from! And the choice is made so much easier with their wonderful, friendly, knowledgeable staff! Five stars for sure!
5.0
2 years ago We were just talking on how long we've been a J Rohr customer and figure it has been around 30 years. We have never been disappointed with their installation or the selections they have. They installed wood floors in our living and dining room this year and did their usual excellent job. They were on time, personable and did a great job cleaning up.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago So many choices! Such great service! "An amazing selection - so much to choose from! And the choice is made so much easier with their wonderful, friendly, knowledgeable staff! Five stars for sure!"
5.0
2 years ago Wonderful service "J. Rohr did all of my flooring and window treatments in my house. Nicole is an amazing interior decorator, with impeccable taste. I couldn't be happier with how everything turned out. I recommend J Rohr for excellent service and value."
5.0
2 years ago Personal and Professional "They walked us through exactly what we would need for our space, considering traffic, ease of maintenance, warranty, feel, color options, everything. They sent samples home with us to see in our actual light conditions and wall colors, from beginning to end they were truly excellent."
5.0
2 years ago Awesome staff and great installation team
5.0
2 years ago Above and Beyond! "When I decided to put luxury vinyl planking on my floors, I returned to J. Rohr because they had done an excellent job on my carpet installation 12 years ago. I am so happy I went back! I noticed a problem with the first vinyl planking product after it was partially installed. J. Rohr allowed me to pick a different product and made ""everything right"" without hassle. My new Shaw floor is beautiful and I love it! Thank you to all the staff - John, Cheryl, Nicole, Phil and Larry - you are wonderful!"
5.0
2 years ago "Knowledgable, Friendly & Accurate" "While preparing to move into a new home, I waiting until the last minute to get new carpeting. I shopped at J Rohr Carpeting & Draperies and I'm so glad I did. These carpet people know what they are talking about. The service was fast and friendly. When I mentioned that my husband was out working at our new home, a truck was dispatched to take measurements immediately. Installation was scheduled at purchase and completed without an issue. The store even offered to install it a day early. From start to finish the job was done in less than a week, before we made the big move. The measurement and cuts were accurate, and there was no waste. I received just a small remnant. I love my new carpet! I have already recommended J Rohr to several friends. Thank-you John, Cheryl and crew!"
5.0
2 years ago Great service and good experiences I had new carpet installed in my family room and also out door carpet on my Patio everyone was great from the people in the store to the installers I had a very good experience
5.0
2 years ago Great service! They have great installer's and a great staff. Thank you!
5.0
2 years ago Excellent service Salesperson very good. All around service was great. Highly recommend them. Love love my carpet...
5.0
3 years ago What a great selection of carpet these guys have! They helped me chose the right carpet and pad, scheduled a day to install it, and did it all for a fair price. The installers are veteran guys too. They have seen and done it all for many years. Trust this company for all your flooring needs!
5.0
4 years ago Very happy with the entire experience at J Rohr. From the showroom attention by Cheryl through installation I felt the service and quality was superior. Cheryl took the time to explain our options and helped pick just the right carpet and color for our recent basement. carpeting project. John and his crew did a great job with the installation and somehow fit us in just before Christmas. J Rohr has installed carpet at both the office and home with the same attention to detai and our complete satisfaction. More importantly my wife is very happy with the new carpeting and how smoothly everything came together during the holidays. I can highly recommend J Rohr.
5.0
4 years ago Good place to do business; great selection and great carpet installation. They told us the proper way to prepare for the job, arrived when they said they would and finished on time. The sales person and the installers were very courteous & friendly. Very satisfied.
5.0
4 years ago I had all new carpet and window treatments from J Rohr installed just after I bought my house, and I love them. They had a lot of options in the showroom for me to choose from, and the installation was professional, quick, and painless. The products themselves were good quality and I've had no problems now after over two years.
5.0
4 years ago A big thanks to all at J.Rohr for such an outstanding quality job on our home. Every step of the way we were exceptionally well treated, and I would recommend them to all of my family and friends!
4 years ago Thanks so much David! We appreciate your business, and your feedback/recommendation!
5.0
4 years ago Had a great experience. Mike took great care of us in the showroom, meeting with us several times while we asked about a million questions. We shopped around against some big box options but in the end we felt most comfortable with the expertise and options at J Rohr. We were on a tight schedule and they worked around to fit us in, managing to finish our whole house in just a few short days so we could get it done before we moved in. We're so happy with the end result, and I can't recommend J Rohr enough!
5.0
4 years ago Mike took great care of us and our new hardwood and carpet look great!
5.0
4 years ago Great design showroom - tons of inspiration and selection. J. Rohr also has great customer service, really going above and beyond to get it done right. The professional finish!
5.0
4 years ago This customer did not leave a comment.
2 years ago J. Rohr did all of my flooring and window treatments in my house. Nicole is an amazing interior decorator, with impeccable taste. I couldn't be happier with how everything turned out. I recommend J Rohr for excellent service and value.
5.0
5 years ago This customer did not leave a comment.
3.0
5 years ago This customer did not leave a comment.
5.0
7 years ago Great hardwood and laminate selection-- plus tons of contemporary and traditional blinds and window treatments. Also, ask about custom area rugs, they are really unique pieces of art!
5.0
12 years ago Wonderful selection I went here through my insurance company and they were wonderful. I had damage to my kitchen floor and they my insurance company recommended J Rohr. They had a huge selection, from ceremic tile to hard wood. They were accomodating to…