ESSEX PAINT & CARPET, INC.

4.0
|
12 Reviews
All types of flooring and installation. Pittsburgh paint and sundries.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Essex Paint & Carpet 27 Park St Ste 3, Essex Junction, VT 05452-3636 802-878-7685 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
12 Reviews

Reviews


1.0
4 months ago If I could give zero stars I would. My husband and I recently built a house and wanted to go to a small business instead of a big box store to get all of our flooring. We ended up picking out hallmark flooring (novella collection). The floors were never the problem the service was. After being told multiple times that the floors would be flush with our tile , once the floors were delivered , we quickly found out there would be a significant difference in height from the tileto the wood flooring. Let's just say I totally felt like Liz and the rest of the sales team got one over on me. When we called Liz over at EPC she argued with us the whole time that "she never said that" and went back and forth with us on who was right and the only solution she would give us was to ramp the tile up to the wood flooring so it would be flush. Nothing like putting a band aid on a brand new house. We ended up having to buy underlayment for under all of the wood floors which was quite pricey and EPC refused to even cut the cost with us or even do anything for that matter to make the situation better. Not to mention that these Hallmark floors need a SPECIAL NAIL GUN to install them. That was another extra cost they never told us. Overall, I believe in great customer service over anything and that was never the case here. I would never refer anyone to EPC.
1.0
4 months ago If I could give zero stars I would. My husband and I recently built a house and wanted to go to a small business instead of a big box store to get all of our flooring. We ended up picking out hallmark flooring (novella collection). The floors were never the problem the service was. After being told multiple times that the floors would be flush with our tile , once the floors were delivered , we quickly found out there would be a significant difference in height from the tile to the wood flooring. Let's just say I totally felt like Liz and the rest of the sales team got one over on me. When we called Liz over at EPC she argued with us the whole time that "she never said that" and went back and forth with us on who was right and the only solution she would give us was to ramp the tile up to the wood flooring so it would be flush. Nothing like putting a band aid on a brand new house. We ended up having to buy underlayment for under all of the wood floors which was quite pricey and EPC refused to even cut the cost with us or even do anything for that matter to make the situation better. Not to mention that these Hallmark floors need a SPECIAL NAIL GUN to install them. That was another extra cost they never told us. Overall, I believe in great customer service over anything and that was never the case here. I would never refer anyone to EPC.
5.0
9 months ago Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard sell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.
5.0
9 months ago Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard sell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.
5.0
last year Awesome customer service from initial appointment to the techs who come out to do the work. Very friendly and professional. Highly recommend for all your flooring needs.
5.0
last year I moved out of Vermont, but I still call EPC for advice, which they willingly give! Used them exclusively for home renovation when I lived in Vermont. ALWAYS a pleasure!
5.0
last year I've moved out of Vermont, but I still call EPC for advice, which they willingly give! We used them exclusively for 30 years for home renovation. ALWAYS a pleasure!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Outstanding paint and flooring products. VERY good service and expertise. Have used them many times over the years!
5.0
3 years ago These people went above and beyond my expectations in service and price. We went in to buy an inexpensive carpet remnant for a very small room. Not only did they show us carpet in the color and price range we were looking for but they explained how to best install it in such a way that it saved us 28% in overall cost. Then they gave us tips for how best to cut and seam it! It was a small sale for them but they gave us just incredible help! I would definitely go there for future projects and recommend them to others.
5.0
5 years ago Amazing service, best price, and a beautiful floor. This install team was extremely professional and my floor came out fantastic. THANK-YOU for the gorgeous floor. I am so pleased.
1.0
5 years ago Very disappointed - had a lot of carpet installed. Within a few years we had huge buckling in many areas. Called and they said they would come and re-streach. So far, nothing. And it's been a year we've been waiting for them to come. Very disappointing.

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