FLOORING DESIGN CENTER

4.4
|
32 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Flooring Design Center 6955 College St, Beaumont, TX 77707-3204 409-840-9129 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
32 Reviews

Reviews


1.0
last month I have been trying to schedule repair of several bathroom tiles on a floor they installed 4 years ago. Several tiles cracked. We have replacement tiles. I left a dozen or more more messages with no call backs. I talked with three different staff members who said they would call me back and never followed through. Very disappointed. I could not recommend.
2.0
last month Initially, I was excited about this experience, after they came to measure I figured it would be a pretty painless process, but it turned out to be just the opposite. The lack of communication was just shocking when you're paying as much as they charge. When the first shipment of tile came in, someone called and set up an install appointment within that week, when the day arrived, no one showed up. I had to call multiple times just to reach someone to reschedule. After thekitchen tile was installed we ordered the bathroom tile. They gave me a time frame for the shipment arrival and once that time came and I hadn't received a call, I ended up having to call them to set up an install date, just to have them not show up, AGAIN. The date was changed about 2 more times due to no one showing up on the scheduled date. At this point I was just completely over it all. Finally, the work was complete, just to find that the floors were left with residue that would not come off and spots of missing grout in the tub. After many failed attempts to get someone out there, he finally showed up to fix it. After the work was done, my boyfriend tried calling to pay over the phone 4 times with no call back and I eventually ended up going in to pay. I will say that it is much easier to get things done in person rather than deal with them over the phone and I am overall pleased with the work, but had a very frustrating experience and felt that I needed to share it. I am not the kind to leave comments or reviews, but had there been better communication as to why all these things occurred then I wouldn’t even be leaving this comment.
1.0
2 months ago This customer did not leave a comment.
2 months ago no selection, slow service and high prices
1.0
2 months ago Employees are very impatient and rude. Not very good selection with high prices.
4.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
10 months ago Flooring Design Center is the only flooring store in Beaumont that I send my customers to. They are the only store that I buy my flooring from.
5.0
11 months ago I just want to thank y'all so much for helping me out on all my projects especially the one that we did for HGTV. The products that y'all help me pick out are just amazing. I will see y'all soon :-)
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago We used Lyndee Baker; and found her to be amazing, and very helpful in picking out the perfect flooring for our home. She was knowledgeable about all of the awesome products the Flooring and Design center sells. She was willing to go above and beyond to make sure what we purchased was right for us; in regards to style and durability! I would reccomend her and the Flooring and Design Center to everyone! Her attention to detail, design,and service were top notch; and I can't thank her or the entire team enough!
5.0
11 months ago I cannot say enough about Flooring Design Center and all the staff. They are the best around no matter what the price point and treat every customer with professional expertise. I have used them in our for my personal home and in my husband's home building. No one can come close to the level of service!
5.0
11 months ago Amazing work! Was always so friendly and very professional, will definitely be using them in the future!
5.0
11 months ago They recently did flooring, counter top and backsplash work at my mom's house. Everything looks amazing. The entire staff including at the store and the installers are always so friendly and professional. Tons of options for all your needs at a great price. I highly recommend.
5.0
11 months ago The Flooring Design Center has done an excellent job helping me and my family with our flooring needs. Their design ideas, their friendliness and their professionalism are always superior and we appreciate you and look forward to working with you on our flooring needs now and in the future.
5.0
11 months ago If you have a dream of how you want your new home, or kitchen and bath remodel to look, just visit the Designers and FDC. They will make your dream a REALITY!! I've never met such FUN, hardworking ladies in my life!! They go above and beyond for YOU!�
5.0
11 months ago Design expertise, great selections, and top notch customer service...Flooring Design Center has it all! I represent a local church that recently underwent a major remodel. Flooring Design Center was there for us from start to finish. Jan and her team are exceptionally professional and knowledgeable. I highly recommend them!
5.0
11 months ago Flooring Design Center did an amazing job at The Classy Peacock in Nederland. While rehabbing our store we ran into several issues with uneven slabs. Jan personally came to our location and offered several solutions to our issues. I absolutely love the work they did, and the follow-up has been great. Jan and the Flooring Design Center are definitely first class.
5.0
12 months ago We used Flooring Design for new carpet, hardwoods, counter tops and backsplash. It's all beautiful!! Any problems that came up, Flooring Design took responsibility to work through the issues.
5.0
12 months ago This customer did not leave a comment.
5.0
last year What an amazing place! They know their stuff! Love Jan and her amazing staff!! Would recommend them 100 times over!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago I would not have even touched one star but it I couldn't post without it. I will NEVER do business with flooring design EVER again. Every single thing they did in my house was wrong. Anyone that wants to see work that they have done just call me. 781-1393. And Jan is the rudest person. They DONT stand by their work. Just call. I can prove it. This is not just a rant
2 years ago We apologize that we did not meet your expectations. We strive to offer our customers the best experience and quality workmanship possible.
2 years ago Please tell me your kidding with that generic reply. I even called Jan's daughter n law to tell her that the shelf that was installed in my shower just fell out one night around 11:00pm and chipped my bathtub. She said she would call me back and let me know what could be done. Well needless to say I never heard from her again. I wish someone from their could see how all the work that was done in my house looks right now. Y'all should be ashamed.
last year Erin your not alone were basically in the same boat with them as well. Were going to court. Maybe you should
last year Terry Metreyeon I did do mediation. And won.
last year Flooring Design Center just finished my moms house and it is amazing!!! Jan is the nicest person on earth! Her staff is the best around! 5 stars!
last year Not in my house. You should come see the work they did. And Jan is a rude jerk. I'll never have anything good to say about her or flooring design.
last year Oh I'm not here to argue. Nothing you could ever say could convince me of what you say is true. One thing I've learned in life is there are ALWAYS 2 sides to EVERY story! JAN is AMAZING!
5.0
2 years ago Classy owner with beautiful style! Honest, Christian business woman!
2 years ago Thank you so much!
2 years ago @Sonia. You should call me. Honest my foot.
5.0
2 years ago Great place to shop for carpet, and tile. Great products, Great selections, and they really know their flooring!!
2 years ago Thanks Scott!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Very knowledgable! Very friendly and professional! I would recommend this company to anyone.
2 years ago Thanks Donna!
5.0
2 years ago Great folks! They will do an awesome job for any of your flooring needs.
2 years ago Thank you, Lois!
5.0
2 years ago This customer did not leave a comment.