CAP CARPET & FLOORING

4.7
|
364 Reviews
Great Prices & Exceptional Service on all of your flooring needs. Carpet, Wood, Tile, Vinyl, Cork, Laminate, Linoleum, Countertops, Window Treatments & Draperies, plus Custom Closets
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
CAP Carpet & Flooring, LLC 1449 1st Ave NW, New Brighton, MN 55112-1904 651-636-2617 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
364 Reviews

Reviews


5.0
2 weeks ago Also, the 2 guys who installed the carpet - Doug and Yada - were absolutely fabulous! We'd hire them back in a second and recommend them to anyone! We love our new carpeting. Thanks to Peggy, too, for all her help!
3.0
2 weeks ago No
5.0
2 weeks ago Everything was good.
2 weeks ago Thank you for your time and giving us such high marks in your experience with CAP Carpet & Flooring staff, product, value and installation. We greatly appreciate it!
4.0
3 weeks ago Caryn was very helpful. Installation was great
5.0
last month I've used your service 3 times in 2 years and will continue to do so
last month It certainly warms our heart to hear that we have earned your patronage - thank you Jason.
5.0
last month Great installers!
last month We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
1.0
last month Cannot answer any questions- went in and they asked who I had been working with. Told them I could not remember her name. Couldn't look it up. Will take my business elsewhere.
last month Hello Shelia, I would like to personally invite you in to work with me, Angela Merda, on your project. I know that the showroom was busy at the time of you second visit today and might not have gotten 100% attention but I want you to know that we will help you in any way needed on your project. We do value your business and I would like to make it right. You can contact me via direct dial at (651)393-5028
5.0
last month CJ did great job helping us thru the process.
last month Bret, thank you for your kind words and high ranking of our staff, product, value and installation you received with us. Also, name recognition in your response really made CJ's day.
5.0
last month no
last month CAP Carpet & Flooring prides itself in earning your high rankings and we sincerely thank you for sharing this with us.
5.0
last month Our experience with Cap was very good, will tell others.
last month Thank you for sharing your experience in purchasing your flooring with us. CAP recognizes that selecting your flooring requires more deliberate understanding of the purpose & usage of the room in which the flooring will be used along with your specific needs.. Therefore, we want your overall experience to feel seamless and enjoyable.
4.0
last month Communication on payment terms was not clear, and fumbled twice, but finished up just fine. Love the carpet. Would come back again.
5.0
last month SUNNY WAS GREAT TO WORK WITH!!!!!
4.0
last month There was a mix up with the measurements on one of our rooms. They had to reorder and that took more time. I don't think it was the person who measured, it was our salesperson who didn't get it right. There was several calls from her trying to figure out what carpet went where. All in all we are happy!
last month Thank you Joanne for responding to CAP's customer service survey, your feedback is greatly appreciated. Our CAP sales staff will occasionally reach out to their customer for different reasons, in your case it was about confirming flooring selections as you had 4 rooms with 3 different flooring selections. Unfortunately, the measurement in one room was made incorrectly and am hopeful CAP acted swiftly to correct it, your satisfaction is CAP's highest focus.
5.0
last month I am sorry that I took so long to get this to you. We had a sudden death in the family and have been out of town. But everybody and everything was super! CJ helped pick out the carpet (which looks great!) and the installers were fantastic. I give everyone and everything a 5. Thanks to everyone involved. I will definitely recommend your services. Thanks to all of you!
last month I am very sorry to hear of your family's loss and hope memories of your beloved one gives you comfort and warmth.
5.0
2 months ago I was not completely satisfied with the installation of the carpet on the stairs. Not a real tight fit. Lot of gaps . May be something I could have you take a look at. That is my only complaint. Maria was great and I am very happy with the carpet selection.
2 months ago Cindy, it was a pleasure meeting you the other day. As we discussed, because of different styles, replacement carpet on stairs sometimes doesn't fit as tightly if it is a flatter style vs. something more fluffy initially. Thanks for your understanding, and we appreciate your business. Bruce Quitter, President, CAP Carpet.
5.0
2 months ago entire process was great. Sales/CJ was very patient with us and that is not always easy as we try to agree on final decision. Installer was very professional also and did quality work. Thanks Much!!!
2 months ago Thank you for your patronage and we certainly appreciate hearing your positive experience with CAP.
2 months ago talk to you next time we need new flooring!!!
2 months ago talk to you next time we need new flooring!!!
3.0
3 months ago This was not the smoothest process and took much longer than expected because samples were difficult to track down, measurements were in accurate and carpet had to be recut and resurged and installation had to be rescheduled. I like the product at this point but was disappointed. I returned to Cap because we used them when we built our home initially but would be leery to give a personal recommendation at this point.
2 months ago We certainly appreciate your response. Our goal at CAP Carpet & Flooring, a family owned business for over 20 years truly thrives to provide our customers with an all-around positive experience from buying their selection of high quality flooring, positive working relationship with CAP's designing & support staff to CAP's experienced installers. Notwithstanding the fact, that on occasion issues do arise, and CAP's service is here to swiftly resolve it with the utmost professional and positive manner possible.
5.0
3 months ago Eric the installer was excellent
2 months ago Thank you for your high ranking of your experience with CAP Carpet & Flooring, Our focus is truly on our customer's satisfaction and installation is an intricate part of the whole experience.
3.0
3 months ago I had a wonderful experience with Caryn the salesperson as well as great interaction with Chris. We ended up needing more time on our end once the carpet arrived because we wanted to get our trim painted before install. Chris was super nice and accomodating. When we were finally ready they worked us into the install schedule promptly. I was very impressed with CAP at this point. The installer came. He was pleasant and pretty conscientious. He did mention that the guy originally scheduled to do the install hurt his back and he got put on the job last minute. He also said that our carpet install should have been a two person job/1 day. And that it was scheduled as a single man job. He ended up taking 2 days which was completely fine by us however I was not pleased with some of the install. One issue I brought up to him was in my daughters closet. It was bumpy and he said he would put more staples in. He did this but it's still a little bumpy and does not cover her entire closet. He said it was a very difficult carpet to stretch and therefore proved challenging. Also along some of the walls it doesn't seem to sit into the tack strips. When you step on it you can hear it being pressed down vs. already being down. I feel like this should not be the case. I can also see some of the seeming where two pieces were put together. He did consult with me on some issues on the stairs and how I wanted the ends done. The overall solution was ok. I am not sure if something better could have been done or not. We were warned by him that our painted trim would get dinged up. But a lot of dinging happened along with hitting doorframes while carrying out the old carpet. Razor blades left in our driveway where my 3 old plays. And some divets/stab marks in the frame of one of our sliding glass door thresholds from a tool he used where he just missed his mark entirely. This sadly can not be fixed. We would like someone to follow up about this we spent a lot on this carpet. Thanks, Elizabeth Kimble 612-600-1914
5.0
3 months ago The flooring sample was deceptive; there were more variations in the wood than we expected, but we still like what we got. Our installer, Dion, was ethical and skilled. He did a great job. Cap stood behind us when inferior flooring was delivered and made sure we got the flooring we were supposed to have.
3.0
3 months ago Extremely hard to get in contact with live person. When you get one they are very nice. I cannot complete survey - it won't let me click numbers above. Your installers are terrific. You need to work on website and being able to reach a person regarding an order.
5.0
3 months ago We are completely satisfied with our new carpet and the service we received from CAP. Everyone from Sandy on through the installers was capable, knowledgeable, friendly and helpful. My computer is not letting me indicate the star ratings, but they would all be 5"s. We were particularly impressed with the care the installers took to install the transitions. The attention to detail and the knowledge of finishing products was certainly a step above the big box store we had used before.
1.0
3 months ago Didn't get to the handshake on the deal with Cap Carpets. �Had the estimator come out, made selections, a couple of weeks after we started we got a quote ($9 sq ft for laminate?). �The contract had language that stated the installers would not move furniture. �Odd, I specifically spoke with the estimator about this very issue - assured not a problem, "this is our job, this is what we do." �When I tried to contact the sales person I found them on vacation, so I requested to speak with the owner. �The owner called me back promptly, but informed me furniture moving was indeed extra, they don't move the sort of stuff I described to him (and the estimator), and told me his estimator would not have said what I claimed. �I clarified that he was calling me a liar, I identified myself as a 'customer escape,' and wished him good luck. �Caveat emptor.
5.0
3 months ago We were so pleased with our experience with CAP. Everyone, from Sandy through the installers and finisher, was knowledgeable, pleasant, and helpful. The knowledge of finishing materials for transitions and the attention given to them were far beyond what we had experienced in a big box store. Thanks, CAP Carpeting, for a pleasant and satisfying experience.
5.0
3 months ago Everything went great! We are previous and returning customers since 1994.
3.0
3 months ago Was not happy with my salesperson as she never got back to me, even when I found her email that was sent to my junkmail folder. The installation people were great except the vinyl floor had some glue left over on it that did not get cleaned up. Otherwise the flooring is great.
4.0
3 months ago We found C.J. to be very helpful in selecting the carpet color for our rooms. I felt she gave us all the time we needed and she never made us feel rushed. She made suggestions and was very easy to work with. The installers did a great job as well. They were always friendly, and didn't hesitate when they had a question. Our experience with everyone involved with CAP Carpet was wonderful! Thanks to all of you!
2.0
3 months ago Let me start off by saying it took 6 separate visits to install 800+ square feet of product so as you can imagine, we were not entirely pleased, or satisfied and hence, why we gave a '1' on the installation process question. I'm not going to go into each trip here but I will highlight the larger concerns to show why it took 6 visits to install the product. First, there wasn't enough product ordered (flooring and trim). Second, it took several trips to cut carpet and trim it and when it was finally trimmed, it was sloppy at best. There was a one inch gap left between the trim and wall, the cuts were sloppy and glue was left all over the wood so when it dried, it was bubbly and the trim was pushed up off the floor because too much glue. One positive, once Dan was involved, he made sure it was done and done right. He listened to my concerns and between him and I, we came to an agreement on new trim and when the job would be completed. He was the only one I dealt with to complete the job so that made it easier on me. We were and are satisfied with the overall product but disappointed in how long the job took to complete and the back and forth we experienced. I told Dan this so I will tell you. We had a bad experience with another company on a separate project so we decided to never go back to them so we contracted through you via Costco to "hope" and "assume" better results, but as you can tell by our results, we felt burnt again. I understand things happen and there are going to be unforeseen issues, but for it to take as many trips as it did for our smaller project, I can only hope you get the communication issues resolved going forward so the next customer doesn't go through what we did.
1.0
3 months ago I would give this company negative stars if possible. They installed the shower in my new build home 4 years ago and it has leaked ever since. After 8+ attempts to get it right I refuse to let them come back. The last time they attempted to fix it they destroyed the ceiling and a wall in my bathroom. Instead of hiring professionals to take care of it they had an employee do it only to have it turn out looking awful. Now we are left with a big mess. They have cut so many corners and done so many things wrong, such as tiling over existing tile. Way to many things to list. Hopefully the shower doesn't leak anymore.
1.0
3 months ago Installed a shower in my new build home 4 years ago and have had problems with it leaking ever since. After over 8 attempts to make it right I will no longer al...
5.0
3 months ago Excellent salesperson. Talented with guiding me toward right color and understanding overall design of the rooms.
5.0
3 months ago Thank you for assisting us in our carpet purchase. We are very satisfied with our carpet and your installation was professionally done. We also appreciated the rebate.
5.0
3 months ago Your installer was the best my wife wants hin to do our next job.
4.0
3 months ago 😀
5.0
3 months ago We will be back next time!!!
5.0
3 months ago Love the carpet! And great service.
4.0
4 months ago Our installer was great we would highly recommend him
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago The carpet installer Josh was very professional and personable. Cannot express our thoughts of how great of a job he had done installing our carpet. Would recommend him to all of our friends. This was the first time purchasing our carpet through Costco, CJ, the salesperson, made the experience wonderful.
5.0
4 months ago Fantastic installers!
5.0
4 months ago We were very pleased with salesperson, CJ, and with the installer, Jessie. Will recommend to others. Installation was quick and professional.
4.0
4 months ago The installation took a lot longer than should have it took 11 hours from 11am-8:00 pm granted there were 3 areas of concern. My installer said he had 30 yrs experience however he looked to be 40ish years old. He did do a terrific job on the overall install. Maria our salesperson seemed to have a hurried and impersonal attitude. No very gracious. Over All satisfied with purchase and install.
5.0
4 months ago I loved the detailed estimate. I was able to get everything done with one sale visit and email. We used them to get the house ready for sale. They had samples for that purpose and we we had 3 offers in 6 days! We put in 70 yards of carpet down stairs, repaired and put vinyl in the laundry room and downstairs bath plus the kitchen upstairs.
5.0
4 months ago Everything was great!
5.0
4 months ago Thanks for great service! Will use this again and recommend!
5.0
4 months ago Everything went very smoothly.
5.0
4 months ago Cap carpet and flooring did an amazing job in all steps in helping us replace flooring for our kitchen remodel. From the selection process to installation..everything was outstanding. We had problems with tricky transitions and they did an amazing job. Not only that, we happened to be winners in a drawing for a gasoline gift card. Thank you Cap carpeting for everything!!
5.0
4 months ago Great experience from selection to installation. Sunny was fabulous as always, Chris was helpful with scheduling and installer was pleasant, skilled, did a great job overall.
5.0
4 months ago Outstanding company. I will definitely recommend CAP to people I know!
4.0
4 months ago Everything went fine.
2.0
4 months ago Angela was good to work with. We did have issues with Paul incorrectly measuring the amount of tile needed and our installer was not good. CAP should do a better job of vetting their contractors since ours was slow and difficult to work with. The installer also damaged a sink and door and took over a week longer than what was communicated to us. Angela did her best to remedy the situation and provided a discount and a gift card which we appreciated.
5.0
4 months ago We were very satisfied with the whole process. Our sales rep was very helpful and the installers were very professional and polite. We only just had the carpet installed but we believe our choice will prove to be good quality.
5.0
4 months ago Yes, we would highly recommend Cap Carpeting!!! Thanks for an excellent service!
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago No feedback
5.0
4 months ago Jesse was great with the installation -- he did a very thorough job and was very professional.
5.0
4 months ago As you can see I was very happy with all aspects !
5.0
5 months ago The installers did a great job, cleaned up afterwards and were very polite. The laundry/kitchen installer let me dust, wash and paint behind the heavy washer and dryer, and wash behind the refrigerator.
5.0
5 months ago The installers did a good job but one suggestion I have is that they have the customer look at the finished product before they leave.
5.0
5 months ago I was extremely pleased with the high level of service and professionalism I received from start to finish with everyone involved. Your sales staff and install crew were very helpful. A neighbor recommended your company and I have forwarded that recommendation on to other family, co-workers, and neighbors. I will definitely use CAP in the future and continue to advertise your name.
5.0
5 months ago we are VERY pleased with our new flooring and carpet. What a difference it makes....such a face lift. our only complaint....WE have dingers on the walls in 3 different spots. WE can ONLY assume it happened during removal of the old carpet/flooring. One big one is near the front door, so it appears they might have scraped up against it.
5.0
5 months ago The entire process was smooth and easy. The installers were very professional and worked diligently and quickly to get the carpet installed.
5.0
5 months ago The installation crew was awesome!
5.0
5 months ago X
5.0
5 months ago Great service and quality. We love the flooring.
5.0
5 months ago A completely positive experience. I will definitely come to you again for any flooring needs I have. Thanks!
4.0
5 months ago The only issue we faced were delays and lack on communication on those delays. We were told a estimated timeline when we initially met with our salesperson and that timeline was almost doubled.
4.0
5 months ago Seth and Mike were our installers and they were very polite, did a good job, and were very neat and cleaned up well after the installation. The only thing that was wrong was evidently the person who measured the carpeting when the sales person came out, did not measure properly and so more carpet had to be ordered after the initial install to finish the master bedroom closet and so that delayed everything by about 2+ weeks. Otherwise, things went well and we are happy with our purchase.
4.0
5 months ago Overall, we though CJ (saleswoman), Jeremy & Ty (installers) were very pleasant; however, when we received the quote and were told that if any line items/services were not actually received/provided they would be deducted from the total bill. Prior to installation day, we decided to move the furniture ourselves - a service that was on the initial quote. I called in advance and was told the quoted cost for furniture moving would automatically be deducted from the total bill, but it was not. I had to make a call after the charge was made to our card to have this cost removed, as well as the cost for two transition pieces that were included in the quote and not needed. Chelsea was very helpful in obtaining the credit for both of these issues. It is also worth mentioning that the installers had to do a bit of milling, which was expected, but the mill work was done in our garage, where our furniture was being stored, and no attempt was made to protect our furniture from the sawdust. Please remind the installers to protect the homeowner's belongings when millwork is done. Thank you so much!
3.0
5 months ago Scratched 2 walls
5.0
5 months ago Capp went above and beyond in the installation of our vinyl floor when installing trim and transitions. The selection was amazing and they had the best value. We love the floor!
5.0
5 months ago I loved Sandy Cox and I loved the installers. They were all great!
5.0
5 months ago Love my carpet
4.0
6 months ago My wife and I are very happy with the result of our new floor. With any home improvement project you have to expect hiccups. That being said when a hiccup did occur, CAPS kept us well informed of the next steps. Thank you for an awesome experience! - Brandon and Susie Tucker
5.0
6 months ago no
5.0
6 months ago Not at this time.
5.0
6 months ago no
5.0
6 months ago Great experience overall - thank you!
5.0
6 months ago Working with Cap Carpeting was a great experience. Caryn, the sales rep was very helpful in helping us select products and customizing our order and the installation team was professional and efficient. The carpet install turned out great.
4.0
6 months ago Overall Costco and Capp did a nice job of providing us with good service and a fair price. We always appreciate a large selection of choices and overall they did a good job with it. The installers were friendly and did a good job of cleaning up after they were done. We had a couple of concerns during install the guys addressed our concerns and corrected a few problems that we pointed out. Nice work.
5.0
6 months ago Great installers!
4.0
6 months ago I wouldn't rate the bathroom vinyl tile installation as high as the carpet installation.
6 months ago We would be happy to come take a look at your vinyl tile flooring . Member satisfaction is top priority.
6 months ago There is nothing wrong with the vinyl tile; we are happy with it. The installation process was somewhat less than perfect, in our opinion.
5.0
6 months ago Seth and Michael did an excellent job installing the carpet and moving the furniture as necessary....very pleased with their work.
5.0
6 months ago Wonderful service love my carpet
5.0
6 months ago The installers were polite, professional, and were even singing while working, proving to me that they enjoy what they do. I am WAY satisfied!!
5.0
6 months ago After Cap, I won't use anyone else again!! Very happy customer!!
5.0
6 months ago I can't say enough about Cap and the team that did the install. It was old fashion quality, work ethics, kindness, workmanship & customer service. So refreshing and enjoyable in this day and age!!
4.0
7 months ago Everything went very well. Thank you.
3.0
7 months ago The carpet arrived but the order was shorted. We were told it was being sent Fed Ex and hopefully arrive when carpet was installed. We had to wait almost another week before the master closet was done. The installer was very apologetic. My only complaint.
5.0
7 months ago Everyone I worked with, Nick, Chris, the carpet removal guys and the installers were all excellent and extremely efficient, professional and compent. My overall experience could not have been better. I have told that to everyone and will continue to do so. Thank you all, it was my pleasure to do business with you.
5.0
7 months ago Great service, carpet install was high quality.
5.0
7 months ago Installation guys were great. Efficient, courteous, and professional.
5.0
7 months ago The sales person was very patient with us and worked with us for many months. This resulted in our making choices that we are very pleased with. The installation, although disruptive, went about as well as we could have hoped. The timeliness of the different crews was exceptional as was the communiction with us about the process and time line for installation. We found the installers to be polite, respectful, skilled and hard working. Thanks for a positive experiece in making a major purchase that has enhansed the beauty of our home.
4.0
7 months ago I would recommend CAPS
5.0
7 months ago The salesperson really listened to what our concerns were with the older carpet and how we were going to use the room. They had a great suggestion and I am very pleased with the carpet we ultimately selected. The installers were great with cleaning up-even vacuumed cobwebs from behind where we had furniture (I had totally missed it).
5.0
7 months ago Thanks CAP, the floor looks great!
5.0
7 months ago It was great working with our Sales lady she knew the product lines very well and was able to help us find the perfect pairing, since we were looking for something fairly specific. She kept me calm and worked with us patently since I am pregnant and was not always feeling the best. She worked with us on price to make sure we did not go crazy. Working on getting an install date that worked for us was a breeze and communication was always open and clear. The install crew knew the best ways to install and worked to make sure everything worked to look its best. All in all it was a gem to work with this team of professionals and next time we need carpet or anyone asked for a recommendation they will get five stars from us. Your grateful clients,
5.0
7 months ago I love working with your staff! Angela is amazing and so knowledgeable and helpful! She's the BEST! And your installers are meticulous and efficient! Your selection is wonderful! I am a designer and love coming the CAP because it is a "one-stop-shop"! I can look for flooring, backsplash tile, carpet, counter tops, etc. all in one visit!
5.0
7 months ago Caryn was wonderful to work with!
5.0
7 months ago We love our new carper
5.0
7 months ago Great customer service from choosing the carpet to installation! Thank you!
5.0
7 months ago This is my second experience with carpet purchase and installation with Cap Carpet--I am very, very satisfied with the entire process. I asked and got the same 2 installers--they do great work--very neat, thorough and a great job! Thank you all!
5.0
7 months ago Suggest carpet measuring return to tape measure in lieu of laser measure as the total carpet square yards was off about 2-3 yards and delayed the moving of our furniture back after the water damage by about 1 week.
5.0
7 months ago I was very pleased with the entire process from choosing my carpet to the completion of the installation. It was very professional, smooth and the end result is beautiful. I will use them again when I need a product they carry. Great service!
5.0
8 months ago Great service for entire process from selection to complete installation--I am so pleased!
5.0
8 months ago We love our flooring. The sales person was very patient with us as we explored multiple flooring options.
5.0
8 months ago Great carpet, sales and service, have and will continue to recemend Cap to all my friends and family. A+
5.0
8 months ago Ty did a fabulous job installing our kitchen floor. He was a hard worker, with a friendly personality.
5.0
8 months ago The installers were courteous and, in spite of being in and out of the house a lot, were as unobtrusive as possible. Jason did an outstanding job of placing the carpet seams with no cross cuts. I would give 5 stars for the installation except that I had to have someone come back out and hammer the tack strips down. Tacks were protruding through the carpet. I would definitely recommend CAP to anybody looking for new flooring.
5.0
8 months ago Great carpet, sales staff and install. I would highly recommend Cap Carpets to all my friends and family.
5.0
8 months ago Everyone was wonderful. The installation team was fantastic. Thank you.
3.0
8 months ago Whomever cut the carpet cut it too short. The installer was told by someone at CAP to try and patch a foot long strip instead of ordering a new piece of carpet. Luckily I said that was not acceptable. Because of the error I was without carpet for a couple days, just having the pad. It was an inconvenience. But the salesperson and installer were both great.
8 months ago Liz, you are 100% correct that when one of the drops was cut short, it should have simply been reordered and no attempt made to piece it in. Certainly not what any of us should expect. Please accept my apology for this inconvenience. Bruce Quitter, Vice President at CAP Carpet & Flooring, LLC
8 months ago All is good now, and I love the carpet.
5.0
8 months ago Can be difficult to reach a live person on the phone so may need to wait a day for a response. But always courteous and helpful when called back.
5.0
8 months ago Caryn was extremely helpful in our product selection and ensuring inclusion in the Costco program. Adam was a very conscientious and skillful installer; fantastic final product.
5.0
8 months ago Our installer was fantastic and knowledgeable. If I have more rooms done i want him to do the install. thanks
4.0
8 months ago I was very pleased with my interactions with Cap Carpet.
5.0
8 months ago Smooth and seamless from start to finish. Hope my beautiful carpet is sturdy and problem free!
5.0
8 months ago Sales person was very helpful
5.0
8 months ago Sakes
5.0
8 months ago Everyone at CAP was wonderful to work with especially my sales person, Megan Huston. She was extremely thorough and tremendously helpful. I think Megan deserves a raise.
2.0
8 months ago I was referred to you from another Realtor I work alongside with. I visited the showroom Brought in dimensions for the room with every wall measurement. Picked out a premium pad and the carpet was given a quote, placed an order, Next day CAP sent someone out to take measurements, Apparently my measurements were "so off" to the degree of an additional $150 in carpet needed to complete order. Selling homes for a living I have always felt my abilities to measure a room and design a floor plan were great. Apparently not, Still i moved forward due to my immediate need for carpet replacement. Spoke to my sales rep and asked for the earliest appointment as possible. She could not guarantee anything at the time and eventually, we settled on a noon appointment. So I moved my meetings around and planned on noon. Low and behold I get a call from the carpet installer day of install, He was headed my way now, 9 am!? how can this be, I had a noon appointment, apparently miscommunication in the shop about this. 9 AM would have been perfect but I was told it wasn't avail. Still, I had the installer come back at noon to install. He comes inside my home and is stumped at how he is going to make this carpet order fit the room. He was not happy about the fact that he had to patch 6 pieces of carpet together to complete the one seam I was told I would only have one seam by the original CAP measurement man. I now have 7. He apologized and said it did not make him comfortable installing carpet this way however he would do his best! Needless to say, it was brought to my attention that CAP didn't have the pad I ordered in stock so they just picked something else out for me. Needless to say, I wrote my sales person an email informing her of the situation and the response back was appalling. No accountability and wrote this off as standard carpet installation process. My main problem is that EVERYTHING I was told or promised was not true or accurate. Everything from the Quote to how the install would go and everything in between. Not the right price Not the right pad in stock Wrong appointment time Wrong measurements Shotty installation. Needless to say, I will never use CAP again or refer any of my clients to you. I operate a small business myself and know the value of client satisfaction and referrals. Based on my own experiences, Cap clearly does not. No need for a response, Hope this response helps implement the changes needed to ensure every customer has the best experience.
8 months ago Thank you for taking time out of your busy day to complete CAP's Customer Survey and we duly note your concerns in your response to us. CAP is here to listen, learn and lead in helping all of our customers to render high quality service & product within a timely manner. Therefore, we do provide free measurement to every customer's flooring need to ensure they are paying only for the required labor, product and pad.
5.0
8 months ago Install was super quick. The carpet looks beautiful! We're 100% satisfied as usual.
5.0
8 months ago A minor mistake was quickly fixes
5.0
8 months ago Everyone I worked with at CAP Carpeting answered all my questions honestly and with as much detail as I needed. They were all friendly and professional. Everything was done on time and matched the estimate to the penny. Sandy in sales and Ty in installation were wonderful to work with. I highly recommend them.
5.0
8 months ago Thank you for the wonderful service. From your sales department to the installers. Great job!
5.0
9 months ago My only concern with the product selection is that the carpet color appears a different shade/color than what I recall ordering. I absolutely love my laminate though! I would have appreciated a phone call the day before installation of the carpet ... I ended up waiting over 2 hrs before they arrived; I wish I would have known they wouldn't be arriving until mid-morning ... that was a large amount of time that could have been spent more productively.
3.0
9 months ago Some issues with the installation, measurements were not correct so ran out of material. Flooring around dishwasher not installed properly but was fixed.
5.0
9 months ago Whole process from beginning to end was great. Professional and friendly installer, great pricing too! Will use Cap again and will recommend to friends.
5.0
9 months ago We installed ourselves, so last question doesn't really apply. But overall, I was very pleased with my experience at CAP and delighted to find EXACTLY the carpet I had in mind, for a reasonable price. Would definitely recommend!
5.0
9 months ago Great customer service and product. Thanks so much for making this an easy process and so accommodating!!!
5.0
9 months ago Very pleased with sales and installation people. I would come back again in the future
5.0
9 months ago The fast, efficient, professional handling of a roll edge color match issue was outstanding. We will call Cap again when we need new carpeting and recommend others do the same. Thank you.
5.0
9 months ago Great job!
5.0
9 months ago Installers did a great job. They did not reinstall 2 sets of bifold doors. One set required track to be reattahed. Since the home was vacant at time of install, I should have received a call letting me know. I would not hesitate doing business with them again in the future.
5.0
9 months ago a GOOD EXPERIENCE.
5.0
9 months ago Awesome experience from first contact. Will definitely use them again!!
5.0
9 months ago When we first came to the show room, we were helped by a lady that wasn't to helpful or nice. We almost didn't come back, but since you all had our measurements, we gave it one more shot. Megan saved the day, she was awesome and very helpful! The installers were very professional and did a good job.
5.0
10 months ago We had a wonderful experience with CAP carpet. Sunnie, our salesperson, greeted us warmly at the warehouse and worked with us in a very professional, respectful way through this entire process. Chris, who scheduled our installation, was very attentive and ensured all was done in a timely manner. Our carpet installers were fantastic and did a beautiful job. We would highly recommend CAP carpet to any one considering new carpet.
5.0
10 months ago Everyone is very nice & helpful. Great group of employees & installers.
5.0
10 months ago I think the install was difficult for the guys. It was a rather complex install. There are a couple little waves in the carpet that I will keep an eye on to see if they get worse, otherwise, it looks fantastic. The guys were great and super nice and just found it a challenge.
5.0
10 months ago Had some carpet bound to be used as area rugs.
5.0
10 months ago Ann was wonderful to work with. Patient with me as I considered options / costs. Your installers were professional and did an excellent job. Thank you. I would refer your business to anyone looking for good quality flooring at a good price. Kerry Geurkink
5.0
10 months ago Thank you!
5.0
10 months ago I was very impressed with CAP's design center that provided so many flooring options. One-stop shopping for me along with their sales associate helping me made the process feel seamless. The sales associate listened to not only what I was thinking about the kind of flooring I wanted, but she also wanted to know about the room...what room, how is it currently being used, who and how much is it used...all these variables played an intricate role in what flooring suited our family best. Kudos to CAP!
5.0
10 months ago We have had two floors installed by Capp and they do a great job, with great materials and workmanship. Good old fashioned customer service too!
5.0
10 months ago CJ was wonderful to work with, and followed through on any questions promptly. The installers were friendly, courteous, and did a great job of cleanup at completion of the job I am thrilled with the results!
4.0
10 months ago .
4.0
10 months ago Everything went very well. The installation crew were very professional. The only small issue were that there were some sharp pieces coming through the carpet near a couple of the transitions from carpet to tile.
5.0
10 months ago Very pleased, Will be using CAP for future flooring needs.
5.0
10 months ago The experience with CAP regarding the carpet and LVP sales person, purchase and installation technicians were fabulous. The tile experience had two issues that were tough for me; Gordon leaving in the middle of a big tile project (not CAP's fault) and the amount of tile left over after my tile was fully installed--even after reviewing the order with Gordon before it was placed. He was going to check on a couple of numbers for me but he left CAP and I was left with the bill. I cannot access the boxes of field tile for the master bath because of remodeling debris covering them at the moment. Here are the numbers of left over from materials I can access. Master bath: deco; 9 pieces ordered, 5.33 used. 42 bullnose pieces ordered, 32 used. Guest bath: 88 sq ft tile ordered, 75 sq ft used. 10 pieces of deco ordered (at $44.80/piece) and 3.5 pieces used. 90- 3" side bullnose ordered, 71 used. 8 - 6" bullnose ordered, 2 used. The order clearly exceeded the 10% overage in more than one line item. My math indicates almost $400 overage in the guest bath order alone. I am not looking forward to checking the Master bath field tile overage. I have retained all of the worksheets from Gordon's and my work together, and the timing of his leaving is unfortunate for me because he did not adjust the order numbers we'd reviewed together a week before he left CAP.
4.0
10 months ago If there is anyway to help move the process faster. Felt like it took a long time from when we visited the show room until we received a call from the person to come measure.
5.0
10 months ago This was an easy and pleasant experience. CJ was very helpful and didn't overwhelm us with too many choices. The installers were very professional and did a great job. We are very happy with the results
5.0
10 months ago Salesperson Ann and installer Jesse were awesome.
4.0
10 months ago An email was submitted regarding the installation experience.
5.0
10 months ago More color choices of carpet to choose from.
5.0
10 months ago Installing more new carpet in a few weeks.. Very Happy with this Company.
5.0
10 months ago N/a
4.0
10 months ago installers were friendly and worked hard.
5.0
10 months ago Good company to work with.
0.0
11 months ago It was a very good experience. Had a great time with Megan.
0.0
11 months ago This customer did not leave a comment.
0.0
11 months ago This customer did not leave a comment.
0.0
11 months ago All of your associates were professional, easy to work with, and did a great job from the sales associate, installation coordinator, to the installers. The installers even vacuumed after they were done with the installation, which I did not expect. Of all the contractors that we have had in to our home over the course of our remodeling projects this year, your people were one of the best. When there was a small problem, it was taken care of in a fair & timely manner. To top it off your prices were very competitive. Thanks for the great job!
5.0
12 months ago Amazing Customer Service 5
12 months ago "We went with CAP for new carpet in our basement bedrooms. Customer service was over the top excellent. I did not even have to drive to their location to look at carpet. Travis East brought everything to us. Travis had great recommendations and we are so happy that he was our salesman. Scheduling was a breeze and installation perfect. The price was exceptional as well... they even honored our Costco discount. We couldn't be more pleased with the sale, product and service from CAP."
5.0
last year good experience "We liked the overall process, except there was a mix up in the time they were expected to start the installation. We wish there would have been a communication the evening before or the morning of the installation , so we did not have to wait and wait and no installers. they were detained , but it would have been nice to been informed that they would not be there at 8 am, and did not show until late morning. we had committments that we could not keep . That being said, we LOVED the installers and they worked VERY HARD , and were very nice. We are happy with the product. Koehntopps"
4.0
last year Great salesperson! "Having a salesperson who was a previous carpet installer gave me great confidence in every step of the process. He knew areas that would be tricky and gave great advice very pleasantly and patiently. There were enough samples at the at home visit, but I was invited to see more in the showroom if needed. I love how it turned out! The installers were polite, removed the old carpet, and left no scuffs on walls. We had a few small tack strips that did not seem fastened as well as we'd like to the basement floor, which is the only reason I did not give a 5. We would definitely use them again, and after comparing the shape of our main floor carpet to our beautiful new basement carpet, we probably will in the coming years."
5.0
last year Very happy with the service. We needed carpet in two days and CAP was able to accommodate us and made it happen.
5.0
last year Great service "Seth, Mike, dan and Dave all worked on our flooring ;projects and we enjoyed them all and their work was superlative. We will be happy to continue using CAPS for our future flooring needs."
last year "
I will be out of the office for the remainder of the day and returning Monday morning!
If you have questions regarding an invoice or need a final invoice please contact your sales person for assistance.
Thank you!
"
4.0
last year Great service. "Very pleased with installation. Technician was courteous, neat and did fine work. Your sales person, Sandy, was great help in making our decision."
5.0
last year laundry room floor excellent customer service very happy with the floor
4.0
last year Floor install - Sucess "Very happy with my service. Ann, the sales person did a great job guiding me through my selection for the right look for my home. It was installed very quickly after the decision was made. The installers did a fantastic job. Really like working through Costco."
5.0
last year Family room vinyl plank flooring Good customer service. Happy with my purchase. Installation went well. We had Karndean vinyl plank flooring put in our lower level. It looks fantastic.
5.0
last year Excellent service and product! I am so pleased with our experience with Cap Carpet. From the sales person to the installers. So happy we used this company!
5.0
last year Exceptional Service by Sunnie W! "First and foremost, Sunnie needs a raise for the quality of professionalism she provided my family. This was a very nerve racking experience but she used her exceptional interior decorating knowledge to recommend multiple options to my wife and I. She also was able to gather our requirements and pull several floor, counter top, tile, etc together so we could get an idea of the final product. Her quick response to emails was critical since we had so many questions that impacted the builders direction. A+ Experience! Again, Sunnie is an All-Star and I would highly recommend her to my friends and family."
5.0
last year Beautiful work The carpeting job was done very efficiently & well. Installer cleaned up after himself which is much appreciated.
5.0
last year Glad project over "Refinishing floors, putting in new hardwood in a couple of rooms and new carpet from Cap. Long process involving 4 different companies and Cap was the last and they did their part in one day. Everything seems great and to date we are very satisfied. Would deal with them again."
5.0
last year Excellent service. I will use Ann again. Beautiful products. Will use Ann again. She is very knowledge.
5.0
last year Excellent Service "We've used Cap twice now in two different houses. In both instances, service was exceptional- from the sales personnel to the installers."
5.0
last year Great Service! "The sales consultant helped me looked at many varieties of carpet until I found the perfect styles. My installer was great, a little slow but worth it. He made sure everything was perfect. There was a glitch on the carpet for stairs but CAP worked with me to correct it quickly and to my satisfaction"
4.0
last year Very happy The service by the sales rep was excellent! Ann came to our house a couple of times with samples and suggestions on selection. She was very knowledgeable and helpful. She was prompt about sending larger samples for us to compare. Time between ordering and installation was very satisfactory. The installers did a great job. Only complaint we had was they didn't follow thru on the credit we had coming on the pad. I think the installer forgot to let the business office know that we should receive a credit. We needed to call and remind them to credit our account for the pad we didn't use. But an overall good experience!
5.0
last year Awesome! "Extremely satisfied with product, customer service , workmanship and prices! Thank you for the excellent job and looking forward to calling on you again next spring for the completion of our update!"
2.0
last year Delivery times were a big disappointment We did not pay for installation to include furniture moving because we had an empty house. Until carpet came in later than expected and we had to move all our furniture in the house now we had rooms full of things. The carpet was expected to arrive for certain rooms first so we put our stuff in the other rooms. Ended up carpeting arriving in the opposite order and we had to move all the furniture around and wait longer. The install guys at least tried to finish the job by working on a Saturday but in order to coach his sons team that Saturday we had to let them come in and start at 7am which is early when you have 3 small kids that need their rest after just starting school again that week. The whole process of getting it installed was physically and emotionally draining!
5.0
last year Thank you "The whole process was great. Ann did a nice job helping us select the right carpet for our needs, the install went smooth, the guys were polite and pleasant and the carpet is soooooooooo fluffy and beautiful! Love it!"
5.0
last year Great service and design advice "CJ from CAP was a great resource for us. After a brief conversation, she knew exactly what types and colors of carpet to show us. With her design background, she was able to convince us of the optimal carpet to select. The installation crew was one of the best I have experienced. They made sure I was aware of any potential problem areas and how they wanted to address them. Ours was not the easiest install to do, since some of the steps were rounded. Jason made sure we understood the difference in today's installing techniques before proceeding. The steps have a vastly improved appearance. We had a slightly less expensive quote, but CJ was why we choose CAP initially and I know we made the right decision after the install."
5.0
last year Great Installers! "We ordered carpet for an entire townhouse any were very pleased with our experience! From the initial measure to the installation, they provided GREAT service every step of the way. The guys that completed the install were fantastic - very professional, courteous, and great attention to detail."
5.0
last year Excellent Service! "Everything about the experience was wonderful! We went through Costco! Someone from Cap called me within a day to set up our in home consult, they came and brought samples, measured and had the estimate back to me within a few days! I was able to order and have the carpet installed in a couple weeks! The installers were wonderful and efficient! The carpet looks wonderful and we are very happy! The whole process was easy and seamless! I will definately use them again!"
5.0
last year Very pleased. Our flooring turned out great. The installation went smoothly. We are very satisfied.
5.0
last year Basement carpet throughout Excellent service Excellent service no complaints salesperson knowledgeable installers friendly and respectful. I will use them again
5.0
last year Cozy in Woodbury "We tried 4 carpet stores and the CAP experience was by far the best, representative willing to make multiple visits and help with the selection, installation was unusually efficient. Highly recommend the company."
5.0
last year Professional install. Great job by the installers & sale by Ann. Everyone on time & very professional.
5.0
last year Very happy with carpet and with Cap Flooring We had carpet installed last week. Love the carpet and the service we got from Cap. Everyone was very friendly and knowledgable. Installers did a great job.
5.0
last year Great work They quoted and installed and could not be happier.
5.0
last year Great Experience Everything came out just great from what I can tell.
5.0
last year We had some issues with our carpet padding for five years. The original installers kept putting us off and CAP carpeting listened to us. The carpet padding was bad and they were all helpful from the first person we talked to, to the installers to help us get the best carpet and pad to replace the bad one. Everyone was not only professional, but pleasant and courteous as well. I would go to them again for something.
5.0
last year Loved them CAP has been so helpful with this entire deal. Our carpet was installed 5 years ago with a Shaw padding that was not a good padding. I started complaining after 6 months and the other carpet place that Costco used basically shrugged me off. I mentioned things to Todd one day at Costco and after looking into things my carpet was replaced 3 months later. The great service started with Todd and then CJ stepped in and helped us pick out carpet. I can't remember the measure man but he was fabulous. Seth and Mike and Chase did the installation very professionally. You could tell they knew what they were doing. We are very happy with our new carpet. Thanks to all.
5.0
last year great service love my new carpet!!!would use them again.pleasant people
5.0
last year Exceeding all expectations "I had some concerns about my tile, pattern and grout choice before installation. Ty arrived per schedule for installation and confirmed my choices were good. His installation exceeded all expectations. We are 100% happy with the whole project."
5.0
last year Very Happy with CAP Carpeting "Our carpet was installed in our newly remodeled family room. From start to finish we were quite pleased with Cap. The salesperson was quite knowledgeable, and took the time to show us many options. The estimator who came out was pleasant and explained exactly what we could expect during installation. The carpet installers were friendly and efficient,,,, and talented! They did and excellent job. I was amazed at how good the carpet looked!"
5.0
last year CAP installed carpet in our basement and everyone from the estimator to the sales people to the installation crew provided top-notch service. They gave honest opinions and helped us pick the right carpet for our home. Caryn was especially helpful. This is our first house and we did not have any experience buying flooring. She was very trustworthy, patient and helpful in the process. We are very happy we selected CAP for this project!
5.0
last year We has such great experience with CAP when we first installed our carpet, then a little under a year later our water heater started leaking and before we realized it we had water that seeped into our basement hallway and soaked a small section of our new carpet. We called CAP to ask if they could pull up the carpet and replace the pad after we got a new water heater and they were amazing! They were so quick to respond and fixed everything perfectly so we didn't have to worry about mold. Thank you so much to the CAP team!
5.0
last year Great Experience "CAP installed carpet in our basement and everyone from the estimator to the sales people to the installation crew provided top-notch service. They gave honest opinions and helped us pick the right carpet for our home. Caryn was especially helpful. This is our first house and we did not have any experience buying flooring and she was very trustworthy, patient and helpful in the process. We are very happy we selected CAP for this project!"
5.0
last year Great experience all around Such professionals all the way through the process from the estimate to the installation of the carpet.
5.0
last year beautiful looking floor! "I used them a couple months ago for my master closet floor (approx 180 sq ft). I was very happy with the result. Everyone was professional, helpful, and kind. The installation person worked very hard to transform my ugly floor to a beautiful new one. Thank you so much everyone!!! You have a very satisfied, happy customer."
4.0
last year Carpet install The sales and install were fine but the installer said he would vacuum and he did minimal amount of vacuuming and we had to do it all over.
5.0
last year We purchased quartz countertops from CAP, and they went above and beyond to correct a problem they did not create. I cannot stress enough how wonderful and professional they were in going to bat for us against a very large and well advertised design company who did a less than perfect countertop install. Sunnie and Bruce took it upon themselves to hire an independent repair person to correct the mistakes. Bruce took the time to come to our house to listen to me and document the problems. They made it right. I will not hesitate to recommend them, and look forward to my next project--carpet!
3.0
last year Average service "There were a few things not done quite right ... measurements were not right for the stairs and upper landing, and the rug had not been bound. Also, smaller rugs had not been cut correctly."
3.0
last year Still debating I'm not happy with the old glue marks on the cement floor in the adjoining room. Is there a cleaner that will remove them?
5.0
last year Great showroom and employees A recommendation to visit the showroom came from a friend and the experience was worth the stop. Almost immediately we were greeted by a salesperson and were very pleased with her knowledge. We were also greeted by the owner and very impressed with the time he was willing to spend talking to us. I had originally thought I could install the hardwood flooring myself and he was more than willing to help me in that process and answering any of those questions. We did finally decide to have them install and that was the wisest decision especially how how they prepped the area for installation. Installers were more than knowledgeable on the installation. Good job to all at Cap Carpet & Flooring.
5.0
last year Wonderful Wonderful!!!!! The Dynamic Duo enjoy their work & it really shows. True artists. Sales person was super & very positive with reinforcing my choice.
5.0
last year Great Service and Product We purchased carpet and vinyl tile and love both. The installers did a beautiful job. We had one problem but CAP was quick to send someone to fix it. Very happy with the product and service.
5.0
last year Did a great job! Eric our installer did a great job and was very professional in every way. The Cap estimator and scheduler were also great. Could not be happier!
5.0
last year Great Personal and Installation Very satisfied from the first reps visit to the final installation of our flooring. Both the sales rep and installer were very friendly and knew their job. Could not be happier with the service and final installation. The floor installer worked very long and hard to do an excellent job
5.0
last year Great service! We had CAP Carpet & Flooring install our office flooring a couple of weeks ago. It looks great and the workmanship is flawless in every respect. Thanks so much and we will highly recommend your company! The installer was awesome!!!
4.0
last year Great install! Eric did a great job installing the flooring and clean up.
5.0
last year Great company "I have dealt with Cap on several different occasions and always found them to be knowledgeable, professional and efficient. They arrive when they say and clean up after themselves. A very good company."
5.0
last year "Working with Sales person, Maria Rapoport" "Working with Maria, what she promised, she coordinated and delivered on a timely fashion including the revision of scheduling conflicts as they arose with both parties. She was very positive and confident with her commitments whereby we committed totally purchasing the flooring, counter tops and blinds from her. She did an excellant job."
5.0
last year Great service and excellent value! Love the carpet and the team was in and out in no time!
4.0
last year Great to deal with "Bruce was great to work with on ordering the carpet. Very professional and knowledgeable. Installation was timely, however they left a few loose ends, hence only the 4 Bruce was great to work with on ordering the carpet. Very professional and knowledgeable. Installation was timely, however they left a few loose ends, hence only the four-star rating stars"
5.0
last year Excellent Services Appreciated how service focused all the CAP employees were during our experience.
5.0
last year Best Carpet experience EVER! I used them last week & so GLAD I did! The carpet looks amazing!
4.0
last year "good product, scheduling, service" This is 3rd product from CAP- anticipate it will wear just as well as the other carpets but it was more expensive than other companies I priced.
5.0
last year Outstanding Experience "From the sale to the installation, I was very pleased with the entire process. The installers were awesome!! A great job and very quick. Left my home in great shape!!!"
5.0
last year Carpet and Flooring Cap was great to work with. They have excellent products and the installers were great. I would definitely recommend.
5.0
last year Carpet for basement "I purchased basement carpet to replace newer carpet there that was ruined in a flood in house that took out most of two floors in house. It was last thing I have to do for all the major repairs throughout both floors. The sales person, Ann, through Costco was excellent, knowledgable about products, and also helped me find several options that were in my budget, as well as a couple that were barely over my budget. She also helped me find a product that was durbable as I have twin boys, one of whom is able to wreck everything nice in house, without even trying. She even looked at our dog and size of his toenails, to figure out what kind of loop carpet or other carpets would be safe from ""accidental destruction"" by the dog laying around or suddenly running on capet. Who does that??? CAP's Ann. from New Brighton Store, that's who. The only reason I didn't give them a complete ""5"" was installation guy had a problem with having other member of his install team showing up on time and was late. But he did call, tell us he would be late. He did come at later time promised and install it and take his time and install it well. Walking us through the process, helping us stay within budget, and installing on time, or if it can't be installed on time, calling us to let us know that you will be late or have to reschedule, and doing the actual work right the first time, is not something we have not consistently experienced with contractors fixing all other damage in house in last 8 months."
5.0
last year Great Company in all areas They worked with my deadlines and needs. Took the time to understand my desires
5.0
last year friendly and on top of it I would recommend them. they were personal - understood my desires. They worked with me and my deadlines too.
5.0
last year professional installation done right "they installed our three season carpet beautifully cannot see the seems, looks beautiful"
5.0
last year Quick service "Told them needed done asap and to match previous carpet. From phone call to completion, 3 business days!"
5.0
last year "Great selection, competitive prices" "I had new carpet installed in my entire house (this is my second time purchasing from CAP), and I was very pleased with the process. The new carpet looks great, and the people who installed it did a wonderful job. I also compared prices elsewhere and CAP had the best price for the carpet I chose."
5.0
last year Great experience! "We went through CAP to install new floors in every room of our house. Everyone was very professional. We had carpet, tile, countertops, and luxury vynl installed and everything turned out beautiful. We have nothing but good things to say about CAP and wood highly recommend them!"
5.0
last year Happiest customer Wonderful exceptional service .. We were going to use Home Depot ( in fact I had given them over 5000.00 . Found cap carpet cancelled the service at Home Depot and could not be happier . We saved long and hard for these projects and cap carpet made it come true
5.0
last year "Fair prices and nice, personal service" CAP was pleasant to deal with from the start. Their prices were fair and the people with whom we dealt were all pleasant and courteous.
5.0
last year Great in-home shopping and installation experience "Solid experience with in home shopping. Would always be great to see more samples, but understand limits of bringing samples in home. Installation was on time, friendly and fast."
5.0
last year It was like working with family and friends "I received excellent care during the process of choosing carpet styles, colors, etc. The install team was great as well. Friendly, accommodating and efficient. Thank you once again!"
5.0
last year Wonderful job! Great Service! I am really happy with the installation of my carpet. They were really nice and did a great job.
5.0
last year "Went well, very pleased" "Took a chance at Costco with no research, Costco see,s to always have good quality and value. Very nice surprise with customer service, advice, delivery, install and follow up. Highly recommend this company"
3.0
last year "Great service, but no follow up." "Overall a good experience, but lacking in clearing up the details. Our sales person was helpful in the selection process and setting up the installation, but we were indecisive on the rip out and haul away. So we paid for it on the front end and were told if we ended up doing it ourselves we would be credited. We did end up doing it ourselves and no credit has been issued..."
5.0
last year This place is the best! "We had waited to replace the countertop in our kitchen until we had more funds. We didn't want to change the color of our laminate, just replace the part that was really worn. We went to the big stores that had the laminate in the past, and they said it is no longer available. Did we have to do all the countertops now? A friend told us about CAP and we went out to see them. They could get us our current countertop! They connected us to a very reliable installer who was also very reasonably priced. The countertop looks great (I think he did a better job than the people who initially installed it). CAP is our new go to place for countertops and flooring."
5.0
last year Great carpet "I used them 2 months ago and am very happy with service, price and carpet."
5.0
last year Excellant Service "Ann Doig was an excellent consultant, arranging for whatever carpet samples I wanted and giving me knowledgeable feedback on choices. I enjoyed working with her. The men who installed the carpet were courteous, conscientious and did a good job."
5.0
last year Great Service I was very pleased to work with CAP Carpet. The service and quality of work was very good & Sandy was wonderful to work with. Would recommend them to my friends.
last year "
I am currently out of the office for general assistance you may dial 651-636-2617.
I will be returning to the office on 5/13/2016.
For immediate assistance you can email Renee at renee@capcarpet.com or dial the number above and the operator can direct your call.
Thank you,
Deann
"
5.0
last year Very professional Very polite and good communication on the job. They cleaned everything up unlike other contractors that I have had
5.0
last year Good value all around "Went through Costco and am extremely satisfied. Entire process was quite speedy, Ann was wonderful in helping me select the best carpet for my needs and affordability. The installers were prompt, professional and worked together as a team. Great cleanup and installation, much better than Deluxe Carpet by far who put in my old flooring."
last year "
I am currently out of the office for general assistance you may dial 651-636-2617.
I will be returning to the office on Monday 5/2/2016.
Thank you,
Deann
"
5.0
last year Awesome Service! "We appreciate the great service provided by Cap Flooring. Everyone from sales to design to installing the product was seemless and a great experience. Ann was wonderful and helpful and Ty and Tim were great installers. I would recommend you to anyone looking for flooring. My kitchen, foyer, bathroom and laundry room looks great!!! Nice product. Thank you!"
5.0
last year CAP was GREAT :) I went through the Costco program; Costco uses CAP flooring for their installation. I could not be happier with the results and will use Costco/CAP for all my future flooring needs!
5.0
last year Service was Exceptional "From the salesperson; product through the installation we could not have made a better choice. The installers (Gary and Jesse) were thorough and experienced in their craft, we are very happy with the job they did. We could not have asked for a better salesperson (Ann), flexible with working with us and knowledgeable of the product line which allowed us to pick the right flooring for our home."
5.0
last year Kitchen Floor This was the second project that CAP Flooring did for us. We are extremely satisfied with CAP and there staff. The Kitchen floor project was a difficult installation due to the refrigerator staying in the kitchen. CAP's installer was very respectful of our house. Ty was a pleasure to have in our house. He arrived on time and completed the floor installation without a flaw. CAP will always be our first choice when it comes to flooring for our home.
5.0
last year Great product and service We have used C A P twice now for our flooring needs and they exceeded my expectations which isn't easy to do! The service is also outstanding
5.0
last year They did agreat job! We had a tough to install room and they did it very well!!
2.0
last year Good service I used them for my exercise room and they did a wonderful job!!!
last year "
I am currently out of the office for general assistance you can call 651-636-2617.
I will be returning to the office on Monday 3/21/16.
Thank you,
Deann
"
5.0
last year Great Company to do business with The customer service has been outstanding. The staff is very friendly and is patient with helping you find the exact selection. Very accommodating to work with.
5.0
last year "Flooring Options, Service & Installation" "Installed March 1, 2016. CAP had many flooring choices/options and seemed knowledgeable about each. Store hours were convenient. Installers did a good job, much better than a previous purchase."
4.0
last year Great prices! Several times now I have had a small room to carpet. I have bought some awesome carpets at greatly discounted prices (cheaper than Home Depot even) and couldn't be happier.
5.0
last year Great service and product Used them for new construction home carpet installation and product. Nice quality product and installed quickly and with care!
5.0
last year Great job. We had a difficult installation situation and Cap handled it well.
5.0
last year Great service and great product "Used CAP for new construction hardwood, install and product, had one very minor issue post installation and they came out immediately and fixed it very quickly. Install was quick but thorough. We had quite a few angles in one area and they look great. We paid a bit more than if had went with a big box store, but in this case we really got what we paid for. Very happy with our hands scraped hickory floors."
5.0
last year Easy to Business We love the carpet we had installed. Had several annoying sales people out from other companies and CAP was by far the easiest to deal with. Not the cheapest but by far the best quality and customer service.
5.0
last year We love our carpet! "We love the carpet, and the installation is wonderful. It went much faster than we had anticipated. The only thing that could have been improved -- they could have made sure that the pocket door closed. (This is also our fault, because we needed to be gone for a while, and they finished while we were gone.) Because it did not, they needed to come back and pull the carpet back, but they did so very willingly and it looks great."
5.0
last year Love our floors Used them to get hardwood floors and ended up with carpet and hardwood. Great products
4.0
last year Satisfied customer "I don't know why I waited so long except I needed to save more. I do believe there should have been more care taken when removing the baseboards especially when they are reused. I do feel there should be someone who comes in afterwards to repair/touch-up any baseboards that may have been damaged. Even after asking about it and being told it would be sent to me, I never did receive any instructions on care for the flooring purchased with regards to what to use and what not to use when cleaning them - this is too bad. I did however receive care for flooring I did not purchase. From the person who came to measure my house, the installers who were friendly and accommodating to the ladies who helped me pick things out, your company is very nice to work with; I would recommend CAP Flooring to friends."
5.0
last year great service We used CAP for our upper level carpet. It was great service.
5.0
last year Very Happy We have a newer home and consulted and purchased from CAP for all our flooring needs. They have outstanding service and top quality products.
5.0
last year New Carpeting "New carpeting installed in our family room, dining room, living room"
5.0
last year So happy! I was pleasantly surprised with all aspects of ordering and installation. Thanks!
5.0
last year Hardwood flooring looks great! "CAP flooring installed my flooring with professionalism. The office team kept me informed on delivery, and Nick, our sales person, was very helpful."
5.0
last year Geed service We used them for the flooring and counter top in our kitchen remodel
5.0
last year Awesome product and service! Excellent experience from start to finish. Product selection was easy with professional sales approach. Installers were in time and professional. Job turned out great. We couldn't be happier
4.0
last year Happy With Our New Carpet! "We are happy with our carpet replacement experience. I found out about CAP when I met the owner at a flooring kiosk at Costco. He was friendly and knowledgeable. When we were ready to replace our carpet, I contacted CAP. Because we wanted to do some work in the basement, CAP agreed to have the carpet removal guys come out on a different day than the install day. That gave us the chance to fill concrete cracks, paint the trim, and do other projects before the new carpet came in. Our sales person (NICK) was very patient, helpful, and understanding as I decided on the type and color of carpeting that would best suit our needs. The installers were friendly also. Communication from the installers could have been better. When they were done installing the carpet, a set of closet doors were removed but not reinstalled. When I contacted the installer, he said it was because the carpet was too thick for the doors to go back on. It would have been nice if he communicated that to me so that I wasn't wondering if they forgot. We also found that they didn't clean up some residue behind the door where they worked on the carpet near the bathroom. The installers did vacuum the carpet up pretty nicely before they left. We realize the install job was tiring and we all forget to follow through with things, but I mention them so that the installers can be more conscientious of it at other jobs. Overall, we had a good experience and we really like the carpet that we picked. We have recommended CAP to friends even as of this morning. Thank you CAP!"
5.0
last year excellent staff and service "Had your rep come in and install my carpet Dec 18, 2015 They did and excellent job and the carpet looks great. I wish more vendors had the quality and dedication to their craft that these young men did. Had I received this a week after I would have provided their names."
5.0
last year "Friendly, patience, knowledgeable and very helpful" "Cap carpet installed our carpet a year ago, but had some dye issues. They followed up with Karastan and had no problems with the new installation"
5.0
last year Expert carpet installation "I used them 1 month ago. They were courteous, did a great job, and cleaned up when done!"
5.0
last year Great service!! We used them through Costco and it was a great experience!
5.0
last year Great "No complaints at all, sales and service were both great"
2.0
last year Review #1 "I used them to build new house. Poor transitions from tile floors to carpet. Would have liked to add additional pad to create a less gradual slope. Had the issue been brought up, I would have requested additional pad."
4.0
last year Happy With Our New Carpet! "We are happy with our carpet replacement experience. I found out about CAP when I met the owner at a flooring kiosk at Costco. He was friendly and knowledgeable. When we were ready to replace our carpet, I contacted CAP. Because we wanted to do some work in the basement, CAP agreed to have the carpet removal guys come out on a different day than the install day. That gave us the chance to fill concrete cracks, paint the trim, and do other projects before the new carpet came in. Our sales person (NICK) was very patient, helpful, and understanding as I decided on the type and color of carpeting that would best suit our needs. The installers were friendly also. Communication from the installers could have been better. When they were done installing the carpet, a set of closet doors were removed but not reinstalled. When I contacted the installer, he said it was because the carpet was too thick for the doors to go back on. It would have been nice if he communicated that to me. We also found that they forgot to clean up some residue behind the door where they worked on the carpet near the bathroom. The installers did vacuum the carpet up pretty nicely before they left. We realize the job was tiring and we all forget to follow through with things, but I mention them so that the installers can be more conscientious of it at other jobs. Overall, it was a good experience and we really like the carpet that we picked. Thank you CAP!"
4.0
last year Fantastic end result! "Used CAP through Costco and am not disappointed I did! Great quality carpet, excellent service and extras through Costco were well worth it!"
4.0
last year Very nice experience overall Salesperson was great; installers were efficient and friendly. Have had some concerns about the carpet wear and the carpet is actually being replaced for us which really surprised me. I thought we'd have a struggle on our hands to get satisfaction about the carpet concerns. Just the opposite happened and we are in the process of getting replacement selected. Very positive experience in spite of the problem.
5.0
last year great service and good installers My wife and I and the dog are very happy with it. Very plush and comfy.
5.0
last year Fixed up farmhouse "I used them to replace old carpeting in my farmhouse. The process was easy, the product was great and it looks awesome!"
5.0
last year Great service and pricing! I am very satisfied as have referred them several times!
5.0
last year Highly Recommended!! "The whole experience was great!- professional salesperson, efficient service, high quality installation of our wood floors."
5.0
last year "Fast, easy, and great prices!" "They came to my house with samples and helped me pick out the best carpet for my current needs. Super easy, convenient, and affordable."
5.0
last year Super Service I loved my experience at CAP and would recommend them to family and friends!!
5.0
last year User Friendly Terrific experience throughout the entire process. I would use them again
5.0
last year "Friendly, and Great Product" "Easy to work with and met our needs. Better quality than big box stores, but for the same price (if not less!). We were really happy with the whole process, from getting our space measured to install. The whole team was very professional, and we couldn't be happier."
5.0
last year Great customer service. Very professional. They made the whole process very easy.
5.0
last year "Great service, great work" "The day I left a message, they called back. I was having a lot of different work done and CAP Flooring was always available when needed. I also used a design person to help pick out flooring, which made it a lot easier than me picking out."
5.0
last year Best From the moment we walked in the door to the moment our floor was completed Totally a wonderful company. Every employee is awesome!!!!! Thank you
2.0
last year "Love the Wood Planks, VERY unsatisfied with Carpet" "We love the way the Vinyl Wood planks turn out and the men who installed the flooring were very kind, hard workers and really did a phenomenal job! I would recommend CAP Flooring for installing Vinyl Wood plank flooring. Unfortunately, I CAN NOT say the same with the carpet installation job. First, they did not order enough material to cover all the areas measured for the house leaving a staircase and a half unfinished for 2 weeks. Second, when they tore up the old carpet, the tools they used and the craftsmanship scratched the baseboard trim. This had to be replaced. Third, they left a mess all over the stairways leaving sharp stables and debris. Fourth, it took them 2 more times to come out and fix their unprofessional work. I would NOT recommend CAP Flooring to install carpet."
5.0
last year Superb performance "Every individual involved was friendly, competent and helpful. The carpet is perfect for us and installed perfectly. I was really impressed and delighted."