DE HAAN TILE & FLOOR COVERING INC

4.9
|
232 Reviews
DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! We offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
DEHAAN TILE & FLOOR COVERING 6522 Division Ave S, Grand Rapids, MI 49548-7882 616-455-3540 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
232 Reviews

Reviews


5.0
5 days ago Found an excellent product with an incredible warranty at a great price. Had an outstanding installation experience as well. We will certainly use them again.
4.0
5 days ago I was very happy with the quality of the product and the service of our tile install but felt the overall project management and timing coordination was less organized. The installation of the counter top back splash had some issues but we are working with the company to fix it.
5.0
6 days ago Wonderful and easy
5.0
6 days ago Excellent customer service and quality! Our tile installer (Nate) did an outstanding job. The tiled shower is the best part of our remodeled bathroom, by far. Thank you!
5.0
6 days ago I was very impressed with the entire staff. Everyone is so professional and helpful!
5.0
last week Installer was professional and did a very nice job.
5.0
last week Fast, easy, great quality!
5.0
last week I have always been satisfied with the service received from this Flooring company. Judy Berghuis
5.0
last week I have always been satisfied with the service received from this Flooring company. Judy Berghuis
5.0
last week very good
3.0
last week Fine experience.
5.0
2 weeks ago The flooring guys did a great job installing the floor and were friendly. We had awesome interactions with the sales people and staff. Very happy with our purchase and will definitely use again in the future for flooring needs.
5.0
2 weeks ago Very helpful!
5.0
3 weeks ago Pleasant to work with. Friendly employees. Good selection of materials.
5.0
3 weeks ago Excellent installation..
5.0
3 weeks ago Clear communication, timely installation, respectful and efficient
5.0
3 weeks ago I was very pleased overall. Staff were friendly, courteous, and not pushy. When I requested information, they made sure I received the information I needed. The installers were courteous and efficient. Overall, I was very pleased with the experience and would definitely use DeHaan again as well as recommend them to others.
5.0
3 weeks ago Very professional, competent outfit; They offer quality flooring from top manufacturers and know the product well. The staff is friendly and helpful and the process is simple and straightforward. The installer did an amazing job...my floors are perfect - no uneveness, no creaks, no flaws and a lifetime warranty. These are the benefits of dealing with a local, family owned company that's been in the floor business for years. You may be able to find cheaper prices online or elsewhere, but I guarantee your floors won't outlast or look as good as mine.
5.0
3 weeks ago Professional, presice, knowledgeable
5.0
last month Great staff, all very helpful and friendly. Great knowledge of products. I would highly recommend DeHaan.
5.0
last month My service has been exlempary from the start. Rated 5. I have a suggestion. I had a new neighbor from out of State knock on my door when carpet layers were here asking who was laying carpet? They did not have a DeHaan business card. I gave her mine .. Good idea to have cards in your vehicles.
5.0
last month Looks nice, they did a very good job!
5.0
last month competent and kind
5.0
last month satisfied
5.0
last month Very professional, quick response time, very patient with my indecisiveness, worked with us when we had a family “crisis” occur. Good experience.
5.0
last month excellent
5.0
last month Mike, our installer, was very polite, personable, and did an excellent job installing our wood floor. He pays attention to detail and cleaned up when he was done, a sign of a professional installer, who takes pride in his work.
5.0
last month Services and products have been great so far. No issues what so ever.
4.0
last month Pleasant
4.0
last month We were happy with product, service & install
5.0
last month Always helpful and professional.
5.0
last month We’ve worked with other flooring company’s, and DeHaan’s was the best. They were honest, timely, professional, and gave us a fair price. I’ll recommend DeHaan’s to everyone.
5.0
last month They did a beautiful job and were able to get it done on a very tight schedule. Zach and Steve were a pleasure to work with...THANK YOU!
5.0
last month Great communication, great work!
5.0
last month He did a great job very pleased
5.0
2 months ago Excellent - very helpful
5.0
2 months ago Great folks to work with and their products sre reasonably priced.
5.0
2 months ago Great experience
5.0
2 months ago He did a very nice job.
5.0
3 months ago We had a very pleasant experience with DeHaan's, the sales people were very helpful. We could not be happier with the work of the installer. He was very meticulous in his work. We would certainly shop there again.
5.0
3 months ago I love my new bathroom floor.
5.0
3 months ago I was very pleased with everyone who helped me at DeHaans. From the salesperson, the guy who came to measure, the installer, and the carpet guy who tacked down the doorways. Everyone was very professional and pleasant. My new floor looks great. Thanks!
5.0
3 months ago Everyone was friendly and easy to work with. They answered all my questions and made recommendations as was necessary. I would definitely use DeHaan's on future projects!!!
5.0
3 months ago Everyone was friendly and easy to work with. They answered all my questions and made recommendations as was necessary. I would definitely use DeHaan's on future projects!!!
5.0
3 months ago I have had DeHaan's do three rooms of flooring in my home at various times, and have be completely satisfied with everything; from the first encounter at the store with the designer through the final install. Everyone is very friendly, knowledgeable, helpful, and does a great job. Thank you DeHaan.
5.0
3 months ago Fantastic
5.0
3 months ago professional and courteous
5.0
3 months ago Very good and on time. It looks great
5.0
3 months ago Always very helpful and friendly service. Flooring is installed by very skillful employees. DeHaan's is wonderful to work with from start to finish!
5.0
3 months ago The staff at DeHaans was a pleasure to work with. They were very helpful in showing us products from their selections of tile and Formica for our kitchen remodel. They gave us their opinion in helping us make our decisions in color choices. They were prompt in coming to our home for measurements and also giving us our estimate which, we thought, was reasonable. The installers were friendly and very professional in doing their job. The new counters and backsplash are a great compliment to our cabinetry! We would highly recommend DeHaan Tile & Floor Covering.
5.0
3 months ago Great to work with!
5.0
3 months ago I had an outstanding experience with DeHaan's, after being referred to them after moving to Grand Rapids. The entire team, from sales, installation, follow-up, was professional, prompt, and expert in their handling of my orders. I would highly recommend DeHaan's.
5.0
3 months ago Great! We shared what we were looking for and was presented with several options that fit our budget. Scheduled installation and now we have a wonderful new kitchen floor! Thank You
4.0
3 months ago We are very pleased with our flooring install. The few minor things that we needed corrected were taken care of almost immediately. Thank you!
5.0
3 months ago Professional & competitive.
5.0
3 months ago I was able to find the flooring I needed at a very good price. Sales staff was very helpful. The installation was done efficiently and quickly. I was very pleased with the whole experience. Thank you!
5.0
3 months ago WE are very happy with our floor. The installer was very friendly & good. Excellent job!
5.0
3 months ago Everyone was so helpful, friendly and great. One of the main reasons I would much rather shop local. I also thought the quality and price was reasonable,
4.0
3 months ago Thorough and professional
5.0
4 months ago I’ve used them for other flooring needs. They are AWESOME. Professional, thorough, and so pleasant. Best of all...the best price around.
5.0
4 months ago I’ve used them for other flooring needs
5.0
4 months ago backsplash came out beautifully. installer was extremely meticulous.
5.0
4 months ago I purchased kitchen flooring and carpeting. I absolutely love the new look and feel of each. Scheduling was very easy and timely. My carpet installers were very professional and friendly. I am very happy with my decision to use DeHaan’s for my home update.
5.0
4 months ago Fabulous! Professional Dependable Well done
5.0
4 months ago Fabulous! Professional Dependable Well done
5.0
4 months ago Pleasant accommodating, competent and skilled people.....that is how I describe everyone with whom I dealt. I have never worked with them before, but I will only work with them in the future.
5.0
4 months ago Professional Helpful.
5.0
4 months ago Excellent product. Outstanding installation. Phenomenal customer service. Superb people.
5.0
4 months ago They were great to work with. They kept us informed of what was going on through out the process and were willing to work around our schedules. There were no issues with the installation and it looks great.
5.0
4 months ago We've used dehaans last few years for kitchen counters, tile, carpet and recently baths counter. Id recommend to anyone.
3.0
4 months ago The man that finally showed up, to install the carpet, did an excellent job. And quick. But we did not receive a call that he was going to be four hours late. I did not appreciate all of us having to get up very early and get things ready for him to come first thing in the morning. A phone call, the night before, would have been appreciated. I had to call twice after someone not calling, or showing up, after being an hour late and nobody showing up. They knew, the night before, that they would be about four hours late and never called to let us know.
5.0
4 months ago Great selection, fast installation, reasonable prices.
4.0
4 months ago The guys did a really nice job.
5.0
4 months ago The car Carpet looks great. My wife loved the service she received.
5.0
4 months ago Great to work with. Excellent job with everything we had done. They were always in contact with me as to what each step was. Very pleased with DeHann's and will use them again for our next project.
5.0
4 months ago Service oriented
5.0
4 months ago The people in store when it came to picking out carpet were very helpful and polite (actually were the second company we went too but were more impressed with you guys than who we had the most recommendations too) The guy who came to measure was prompt, quick and friendly Installers were couple good guys too and very friendly and engaging which I know can be difficult sometimes when you know it's your last job on a Friday and there could be inventive to rush and get done quick. There were a couple spots that didn't take the to the tack strip well and with a Saturday morning phone call a guy came out Monday morning to fix it. He was a few minutes late which wasn't a big deal and he apologized but was friendly Really the only "problem" we had was When I called to ask about a installation time I was told we were the second job so it would be around 1 PM, But the installers said the first job was a small one and they were at the house by 9:15 AM, Problem was, I was in Grandville at a breakfast meeting and the doors were locked as no one was there. Thankfully it was the tail end of the meeting I was able to get there in about 20 minutes to let them in. I apologized to them as well as I wasn't expecting them until early afternoon Would have no problem recommending you (and have already) and use you again.
5.0
5 months ago From the start with the help of Rachael Bosman and setting up the installation with Dean Pasma the experience was very easy for us to decide on the floor covering and the way we wanted it installed. Words can't describe how helpful Aaron the installer was. He went out of his way to make sure the job was done right. The whole crew was top notch. Regards Dick & Marian Morrow
5.0
5 months ago Very caring, capable and professional
5.0
5 months ago Friendly, skilled, prompt, tidy are all words to describe my experience with Dehaan Tile and Flooring. We had 3 runners pieced and placed on our stairway. It turned out beautifully and what a fabulous greating when we enter the front door! Thanks, John, for your expertise.
5.0
5 months ago ALWAYS A JOY TO WORK WITH THE DEHAAN TEAM :) THANK YOU FOR THE BEAUTIFUL FLOORS!!!
4.0
5 months ago Great, there was some confusion in the beginning of the process about what was discussed, but once that was resolved everything went smoothly.
5.0
5 months ago Easy. Fast. Painless :)
5.0
5 months ago Very professional
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago A surprising customer experience. First time doing business with DeHaan's. All contacts during the process were customer focused. Refreshing! They delivered what they promised and then some. They provided options and worked to provide high satisfaction from sales to installation. John, one of the installers was very personable, honest and did a great job. Much appreciated! We'll be using DeHaan's for our next floor replacement project.
5.0
5 months ago Friendly, Professional and easy to work with.
5.0
5 months ago The fellows were on time, very friendly and polite.The carpet looks great.
4.0
5 months ago We just replaced three rooms of carpeting and a hallway and some very time intensive spindles on the stairs, the results was wonderful, the installers TJ and Kyle do excellent work.
5.0
5 months ago Helpful, professional, attentive, good communicators, on time
5.0
5 months ago Understanding and flexible.
5.0
5 months ago My experience with Dehaan Tile was excellent in every way. They were very detailed and discussed every aspect of the project that needed to be addressed. The staff was knowledgeable about product and installation. The installers were timely, kind, and professional. It's clear that Dehaan had my best interest in mind throughout the entire process. My new hardwood, tile, vinyl, and carpet look BEAUTIFUL! I could not be happier with my experience!
5.0
5 months ago At the showroom, Abby was very helpful in determining exactly what carpet type and color we needed to match the paint color of the walls. We didn't even need to bring in a swatch, she already knew the color and where to point us. The crew arrived promptly and did a great job with the installation. We really appreciated the attention to detail on the steps and with the metal edging at each doorway. end result we are so very happy with the room. We now spend a lot of time there and enjoy the new soft floors. We will highly recommend DeHaan in the future to friends and family.
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago They are very knowledgable
5.0
6 months ago The floors look awesome!
4.0
6 months ago The service DeHaan provide was great. When there was an issue it was immediately taken care of. They were responsive to my questions in a timely manner, very friendly. Thank you DeHaan.
5.0
6 months ago We always have a great experience with DeHaan's!
5.0
6 months ago We absolutely love our new carpet and hardwood flooring!we feel that Randy Postema did a tremendous job. We would highly recommend him.
5.0
6 months ago We absolutely love our new carpet and hardwood flooring!we feel that Randy Postema did a tremendous job. We would highly recommend him.
5.0
6 months ago Friendly and helpful sales staff! Our carpet was installed perfectly and professionally by a very competent and conscientious installer. We are very pleased and highly recommend DeHaans!
5.0
6 months ago To DeHaan Floor and Tile, When asked what my opinion is about DeHaan Time and floor I would rate you folks with five (5) stars. I have always been impressed and more than satisfied with your service and quality. However, I cannot say the same about an isolated incident of having our tile backsplash installed by a 3rd-party installer. Speaking only about the 3rd-party installation of tile, I was not impressed with the quality of workmanship I received with my tile installation. I am more disappointed in the craftsmanship than anything else. I am not asking that anything be done to improve it, it is what it is and in about a week or two I will grow accustomed to it and just move on. I was going to just ignore my complaints and move on without complaining, but then I convince myself that I have a right to have expected better than what I got. So I am going to proceed with my concerns. Let me enumerate on the things I was not happy with: 1. The tiles are 1” x 4” glass and one of the tiles is broken into a 1 x 1 and a 1 x 3 and then just stuck back together and installed as a broken tile. He had nearly and entire sheet of tile left over, more than enough to have made a simple replacement. It’s too bad he didn’t take the time to fix it. 2. The gaps between the tiles (factory spacing compared to his spacing) are different, noticeable, and frustrating they weren’t done better with more finesse. 3. The tile was supposed to stop back ¾ to 7/8” from the front edge of the counter top. He ran it all the way to the front. He admitted that he heard the instruction, but forgot to follow through with its application. I allowed that it might have been as much my fault as it was his because I should have and would have normally come to inspect the work being done before the craftsman is dismissed. I also offered that I was very confident that I could use a diamond grinding wheel and my Dremel tool to cut them shorter without having to remove them, shorten them and then replace them. That did work so I am alright with how it turned out. 4. The grout job seems cruder than I have seen other craftsmen accomplish. More specifically the wiping away of the grout to accomplish a clean line between the tiles. He also left a lot more grout on the surfaces than what should have been left, too big of a hurry? Maybe? 5. While I was cutting the 7/8” off the front of the counter edge, I was squirting water with a “glue bottle” on my cut line to cool the cutter. When I was done about 2-3 minutes later, the grout had softened to the consistency it was when applied. I did not expect it to react in that way. I’m glad its not grout lines in a shower. I think something is wrong here, and I am curious whether it will prove to be bigger deal in the future? 6. And finally, the last two items, somewhat related to each other. The guy grouted the two inside corners where the tile turns the corner. I was always told to never grout an inside corner. Also, he grouted between the counter top and the bottom edge of the tile. I would have thought that that edge should have been caulked rather than grouted?
6 months ago Thank you for your feedback Charles. We will be in contact with you soon to address the issues and concerns you have regarding the tile installation.
5.0
6 months ago Accommodating, fast, friendly. A real joy to work with.
4.0
6 months ago long-standing :)
5.0
7 months ago It was my first experience with your store and products. The salesperson, measurer and most of all the installers did a grade A job. Thanks to all, Catherine Cole
5.0
7 months ago DeHaan Tile & Floor Covering is a quality organization willing to give back to the community! - Side Effects Inc.
7 months ago https://youtu.be/6qfXeZtGFAo
5.0
7 months ago The installers were friendly and professional. The carpet and vinyl planking look very nice.
5.0
7 months ago Wonderful! All of your staff have been super friendly and very helpful with picking out flooring and tile for my new house build!
5.0
7 months ago Service was great. Installers we're very good. Value was average.
5.0
7 months ago Sales staff were helpful and the installers were friendly. Installation was done very well.
5.0
7 months ago The Salesperson was very friendly and helpful, a great help in picking out the style and color we wanted. They also helped in picking paint color to match both the floor and the furniture. The scheduler for the install was very patient as we needed to wait for a new slider door to be installed before the new carpet. We were very happy with the service at DeHaans, and Will be back.
5.0
7 months ago Very knowledgeable staff. Zach was great,. The installers were great too, but we think they might need some singing lessons! Lol. Merry Christmas!
5.0
7 months ago It was a good experience
5.0
7 months ago Everyone is very nice and easy to work with. The installers show up on time and do quality work.
5.0
8 months ago Perfect!!
5.0
8 months ago VERY EASY TO DEAL WITH & AWESOME WORK
5.0
8 months ago Very pleased with all aspects of our experience! Thank you!!
5.0
8 months ago The only place we go!
4.0
8 months ago Store people were very friendly and helpful.
5.0
8 months ago Professional, reliable, respectful
5.0
8 months ago Great
5.0
8 months ago Timely, helpful, courteous, friendly!
5.0
8 months ago Great work and service
5.0
8 months ago Friendly and very helpful.
5.0
8 months ago The workman who applied the tiles to the backsplash in our main floor bathroom was professional, pleasant and did a great job.
5.0
8 months ago Quality products and helpful people!
5.0
8 months ago It was a pleasure to do business with Dehaan Tile and Floor covering. They contracted a counter top for our breakfast cafe area. The contractor was friendly, knowledgeable, and finished in a very timely manner. We will be using Dehaan in the future
5.0
8 months ago Very good
5.0
8 months ago We love our quartz counter tops and are very happy with the service!
5.0
8 months ago Excellent service and craftsmanship. Everyone that helped us was professional and accommodating. Our job was finished on time and it looks Great !!!
5.0
8 months ago Great
5.0
8 months ago We had excellent service. There were pleasant, helpful staff who did not mind us coming back several times to take home samples and ask questions. Installers were also great and very professional.
5.0
8 months ago I will never buy carpet or flooring from any other company. Great service, helpful staff and quality work at a fair price. You can't go wrong choosing DeHaan's for your carpeting or flooring needs.
4.0
8 months ago The tile installer we used was courteous and on time. He did his best to keep our floors clean and worked with us and our wishes when things didn’t go exactly as planned.
5.0
8 months ago Honest, fair, and wonderful customer service.
5.0
8 months ago Easy to work with. Friendly. Corrected what needed to be corrected.
5.0
8 months ago Excellent workmanship, on time, cleaned up debris, professional and personable. Very satisfied with our whole experience. End result exceeded our expectations! Thank you so much.
5.0
9 months ago Professional Respectful Detailed Friendly Tidy Class
5.0
9 months ago Professional! Would refer them to friends.
5.0
9 months ago I love my choices and they were expertly installed.
5.0
9 months ago Very pleased with the work that was done. Everything looks great.
5.0
9 months ago Excellent Service
5.0
9 months ago Professional, Informative, Courteous
5.0
9 months ago Great experience.. I am very happy.. High rating for the installation. I will be contacting soon about doing the kitchen floor.
5.0
9 months ago DeHaan flooring was exceptional to work with. From the day we walked in to inquire about our flooring needs to the scheduling to the installation. They were top notch.
5.0
9 months ago The workers did a wonderful job!
5.0
9 months ago Every thing was done so professionally. From the counter top, laminate, flooring, carpeting & backsplash. Gerrit Zylstra
5.0
9 months ago We have worked alongside DeHaan Tile & Floor for many projects now. They have an incredible support staff and they stand behind their work 100%. We have had g...
5.0
9 months ago DeHaan's was the only flooring establishment able to identify the existing floor in our newly purchased home so that we could replicate it throughout. Their workmanship was superior and the oil finish they suggested gave the rich appearance we desired. We highly recommend them.
5.0
9 months ago excellent service
5.0
10 months ago Great experience! Friendly people, much quicker than anticipated installation and comparable prices :)
4.0
10 months ago satisfying and expectations were met
5.0
10 months ago We contracted with DeHaan for purchase and installation of LVT flooring, carpet and laminate counters. Apart from DeHaan, but coordinated by DeHaan, we contracted with Premier Granite to supply and install quartz counters in the kitchen and master bath. All of DeHaan's tradesmen were punctual, personable and skilled. We highly recommend DeHaan without reservation. The installation crew from Premier Granite gouged a wall, chipped a bathroom cabinet and did a poor job on aligning a seam. When the crew came back for a rework, they did a good job on the seam alignment, but left a lumpy caulk seam in a highly visible area. We do not recommend Premier Granite.
10 months ago Thank you for your review. We take pride in our staff and value our customers! We are sorry about your experience with Premier Granite. We will definitely be in contact with them and pass this information on to them in order to resolve the issues you have experienced.
5.0
10 months ago As always did a great job, installers were very professional
4.0
10 months ago Very helpful showroom person, Rachel and Mike the one who measured was very accommodating when we had a couple of issues
10 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
10 months ago They were very accommodating and helpful, from quoting, to scheduling to installation. A great experience!
5.0
10 months ago Everyone is always nice to deal. When we have questions or concerns they always get back with us right away.
4.0
10 months ago On-time, professional and quality.
5.0
10 months ago Very happy, good quality and fair price. Installation was efficient. We'll be a return customer Thank you!
5.0
10 months ago Love our new carpeting! Colors and texture are great. Your installers, John and George work together so well and did beautiful work. We highly recommend your store to our friends.
5.0
10 months ago Experience good pricing great installation friendly
5.0
10 months ago Very accommodating to our request. Fast and efficient.
5.0
10 months ago Staff is courteous and helpful. Installer came in and did a great job!
5.0
10 months ago Very good the products were great and the installer was very professional and did a great job.
5.0
10 months ago Great experience! After visiting several stores I returned to DeHaan to purchase and am very happy with the entire experience. Great service, comparable price, easy to contact and quicker than expected. My carpet is beautiful and professionally installed. I would highly recommend to anyone looking for flooring!
5.0
10 months ago The woman who helped at store was very helpful ,and knew what she was talking about.The installers were very friendly and did a very good job ,from installation to moving furniture ,and cleanup after they were done. Overall we were very happy from start to finish.
5.0
11 months ago Tom was AMAZING. He was easy to work with, diligent, and a perfectionist. He really knew what he was doing, and nothing seemed to frustrate or upset him. Dean did a great job with measure and follow-through. We'd highly recommend!!!
5.0
11 months ago We had carpet laid in our basement and the guys did a great job working around the heavy furniture that was down there. Thanks and we would definitely recommend DeHaan's to others!
5.0
11 months ago I enjoyed working with you. You kept us informed through out the process and it was great that we could both be flexible when dates needed to change. The flooring looks great and we love it!
4.0
11 months ago Rachael did a wonderful job communicating with us and answering our silly questions! We felt like the price of the installation and flooring was on point, and were thankful for everyones flexibility with our schedule. We were a bit disappointed with the mess we found upon returning home, as our 16mo daughter is very mobile, and was all over the dusty floors/carpets covered in dust--she even found an open exacto knife that had been left behind. The install was done during a moderately cool summer week, but it still appears that many cuts were made inside our house rather than the garage or driveway. We found a couple areas where the LVP had not been installed perfectly, but Mike was helpful in sending someone out promptly to fix the small mistakes. Overall we are delighted with our floors and experience, and will be quick to recommend dehaan to our friends!
5.0
11 months ago Very efficient and professional. We visited the showroom and in less than a week we had carpet installed. We are very pleased!
5.0
11 months ago We were very pleased with both the service and the installation of the flooring. Great Job by al;l
5.0
11 months ago The carpet looks great! We love it!
5.0
11 months ago I can always depend on DeHaan to provide a quality product with courteous service, and installation.
5.0
11 months ago Great job
5.0
11 months ago We were VERY pleased, from the show room to completion of the install. Great people to work with in all phases. The installers were on time, professional, courteous, and made sure they cleaned up after they were done. Not only will we use DeHaan again but we will recommend them to our friends.
5.0
11 months ago The man tht installed the carpetdid a good job, Very professional.
5.0
11 months ago Excellent!
5.0
11 months ago Great service, helpful and friendly people to work with. I would highly recommend DeHaan to anyone needing new flooring. If we decide to do additional floors in our other rooms I would definitely choose DeHann again.
5.0
11 months ago The people at DeHaan are very helpful and friendly to work with. They were extremely helpful in helping me choose the best carpet for our needs. I highly recommend DeHaan for anyone looking for great service and a quality product, you won't be disappointed.
5.0
11 months ago DeHaan's is extremely professional and efficient when it comes to purchasing flooring. Always have a great experience with them.
5.0
11 months ago I could not have been happier than the service I received from Mike. I had a number of issues not related to DeHaan specifically and Mike's help was so very much appreciated. The gentleman that retiled my kitchen did an awesome job. I'm so happy with the results. Thank you, thank you, thank you!
0.0
11 months ago very good and satisfied with the work that was done
5.0
11 months ago Just right!
5.0
11 months ago Very helpful and professional. The whole process was a great experience.
5.0
12 months ago Very satisfactory.
5.0
12 months ago Very professional and courteous installer. Probably the best service man I have ever experienced. We're still waiting for some back ordered trim so the job isn't closed yet.
5.0
12 months ago Completely satisfied/timely work
5.0
12 months ago Great! Very friendly customer service and countertops look great!
5.0
12 months ago Productive
5.0
12 months ago Very good -- installer was helpful, professional and tidy.
5.0
12 months ago The two countertop installers were very professional and worked well together. They did a nice job installing our countertops. Also Zach was very easy to work with and he seemed to care about my job and was very personable. Unfortunately when they were making the hole for the faucets in the sink the sink cracked and a corner of the sink fell off. We are still waiting for the sink but they ordered a new one for me.
5.0
12 months ago Very professional service from everyone who helped with my new floors. They look great!
5.0
12 months ago Very satisfied with both the flooring and the personnel involved. Sharon Gallup was very helpful in making my choices and the installer, Mr. Koster, not only did a very good job but was a pleasant person to have working in the house..
5.0
12 months ago Okay
5.0
12 months ago This customer did not leave a comment.
5.0
last year I would recommend DeHaan Tile and Floor to anyone considering a remodeling project. Abby was great to work with in the showroom with selections and Mike made sure the process went smoothly.
4.0
last year This customer did not leave a comment.
5.0
last year Very easy to work with and accommodating to my schedule. very happy with how everything looks!
5.0
last year I was very satisfied !!
5.0
last year Prompt, professional and very efficient!
5.0
last year I have used them in the past and they consistently do an excellent job, no matter what the job. This time it was new flooring in our bathroom and we are very impressed again!
5.0
last year This customer did not leave a comment.
5.0
last year I loved working with DeHaan Tile & Floor. They were knowledgeable, quick to help when I was in the showroom, and everything was installed exactly as I hoped. Even if an issue arose, they were very helpful and willing to work through it quickly. That is something I value greatly.
5.0
last year We are so pleased with with the thoughtful service ad helpful suggestions and careful work. He was friendly, pleasant to work with and cleaned up after himself. Thanks so much.
4.0
last year Then one thing I would suggest is a more thurough written outline of the various subcontractors, and prep jobs not covered by DeHaan.
5.0
last year on time-courteous-worked constantly-neat -cleaned new carpet after installation and put heavy pieces of furniture back in placed very pleasant and did an excellent job am very pleased would highly recommend
5.0
last year A very efficient and professionally friendly staff!
5.0
last year This customer did not leave a comment.
5.0
last year Spectacular service--quick, professional, extremely helpful and service oriented.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This was the first time I had DeHaan Tile & Flooring and I was totally impressed from the day I walked in the first time. They were super helpful. I had flooring put in my kitchen and carpet in my living room. The installers were very nice and very professional. Some day I will recarpet my bedrooms and will definitely call them again. Thank You DeHaan.
5.0
last year I am very impressed with the people at DeHaan. They were so helpful in helping me choose the carpet for my living room and the vinyl flooring for my kitchen. The installers were very nice and very efficient. I am so happy with the outcome. I would recommend DeHaan to anyone. Thank you, thank you.
5.0
2 years ago Thank you again for the great service, attention to detail, and the great value. My wife and I appreciate what you guys have done for us. It all came together very nicely!
5.0
3 years ago DeHaan Tile & Floor covering Rocks! I just wanted to let you know how awesome DeHaan Flooring people are. We had the issue with the curb on our shower swelling. One person came out first and then the original person who put in the shower came out to fix it. They fit us in the same week we called. They did a great job fixing it. After 9 years of using the shower and 5 hours of labor, he only charged us to caulk and sand the shower. I am very impressed how they stand behind their work. They did a great job fixing it!
1.0
3 years ago Don't stand behind their product/ installation. I had formica installed that has a pock marked appearing surface and the edges have dents. Formica sent out a rep who reported that the installation was not done properly. Dehaan carpeting says not their fault. Looks terrible. They also come up with every excuse in the book for Y the wood floors installed squeaks. I know wood floors are supposed to squeak a little bit but not like the problem I had every time I walked over it. Finally had it fixed by an independent person who had to go downstairs and nail down from underneath the floorboards. Go somewhere else.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago Excellent Service - Top Quality Installation !!! DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! They offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor Covering, Inc. prompt and courteous. Their installers are experienced professionals and top notch for sure.