DE HAAN TILE & FLOOR COVERING INC

4.9
|
318 Reviews
DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! We offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
DEHAAN TILE & FLOOR COVERING 6522 Division Ave S, Grand Rapids, MI 49548-7882 616-455-3540 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
318 Reviews

Reviews


5.0
2 days ago I chose to use DeHaan because they installed my mothers flooring and she liked them very much. I was very happy with their service. There was a problem with the removal of my existing flooring (totally my fault) but they took care of everything, including bumping some jobs to get me rescheduled quickly. The guy that did the install was very professional and worked quickly while still paying attention to details to make sure I was happy with the way my floors looked. I am very happy with the service I received and the finished product.
5.0
3 days ago Jeron was awesome - he is a great communicator. He worked closely with me to schedule the work when it was convenient for me. He also kept me in the loop about schedule changes as the process moved along. I was also very impressed with the (demo and installation) workers from Premiere Granite and DeHaan Tile. They were very polite, timely and neat. Overall, I would highly recommend their services. We are very happy with the finished product.
5.0
6 days ago Excellent customer service from start to finish. They helped me pick out exactly what I was looking for in the store. I was able to schedule an appointment for a quote right away. The price was reasonable and comparable. We did the demo ourselves and they graciously answered any and all of our questions that we had about that. Installers did an awesome job. Can't imagine going anywhere else!
5.0
2 weeks ago Very happy with our new hardwood floor from DeHaan.....our installer was terrific!
5.0
2 weeks ago Quickly responded to provide a quote for new carpeting. New carpet pricing and installation were excellent. In store help selecting carpet was excellent. Project completed in a timely manner. Installers were excellent.
5.0
2 weeks ago From the beginning everything was a breeze. The carpet looks great and the final invoice matched the estimate. Very happy with the product and the experience!
5.0
3 weeks ago The guys who put in the carpeting did an excellent job. They were very friendly and professional. (The one guy may have been a little HOH, but that didn't matter.) I am very happy with the color; it pulls everything together. My only concern may be the longevity. How durable and long-lasting will the caapet be? Time will tell. Thank you very much! Dawn S
5.0
3 weeks ago Great customer service beginning to end.
5.0
3 weeks ago Great job! All installers were top notch. Experience working with DeHaans was seamless.
5.0
last month We only use DeHaan because we trust that the quality and service will be excellent! We always recommend them to family and friends!
5.0
last month Friendly and professional loved Pam!
5.0
last month Very good. I am happy with the products and the installation.
5.0
last month Very professional and knowledgeable. Their install was flawless and I will continue to advocate that people use their services.
5.0
last month Great service.
5.0
last month It was a great experience. Installers were friendly and did a great job.
5.0
last month Excellent, pleasant, efficient service
5.0
last month Excellent, pleasant, efficient service
5.0
last month Dependable and easy to work with.
4.0
last month I’ve always had a positive experience (but I deal with Sharon who is a friend and Dean who is my kids’ friend).
5.0
last month Staff in the store was knowledgeable, accessible, and patient with us as we had a lot of questions and took our time making up our minds about what material and color of flooring to buy. After we decided, then they promptly scheduled installation, and gave us adequate notice so we would be prepared. The installer arrived as scheduled and did a beautiful job. We are very pleased with the every step of the process.
5.0
last month had a short time frame of when carpet came and bed they went out of there way to make sure we got our carpet on time. and their prizes our alot better than the other places
5.0
last month Everyone was very helpful in choosing the flooring, scheduling the installation., They worked around my schedule and very understanding when my project wasn't finished on time. Installations was great also.
1.0
last month We are very pleased with your product installation great job very happy with it all
5.0
last month Great experience! Was easy to get an estimate, go into store to find what I want, and schedule service. Installers arrived on time on day of installation and did an excellent job. I would highly recommend using Dehaan. Thanks!
5.0
last month Awesome. Thanks so much. I think it was Mike who laid the carpet. DeHaan is very fortunate fo have such a Conscientious , hard working Employee I wouldn’t shop anywjere else for floor covering. 😃
5.0
last month Professional, efficient, reasonable
5.0
last month I am very happy with my carpet and am just loving it! I was determined to have 15’ wide carpet and Dean made it happen. The installers did a great job and it looks great! I would definitely recommend DeHaan’s for a quality job!
4.0
last month Fairly decent response times. Very helpful in the store. Installers did a good job too. Worked well and made all necessary adjustments to make carpet look and fit well.
5.0
last month The man that did my back slash and Steve who did my flooring BOTH AMAZING & VERY Skilled job with in a VERY Timely manner even picking up after they finished each day.
5.0
last month Excellent service and installation.
5.0
last month Great
5.0
last month great
5.0
last month Abbie was extremely helpful and knowledgeable and worked within our budget. Mike measured and was flexible and gracious when we changed plans. The island looks fantastic. Thank you!
5.0
last month Great service and actually showed up when they said they would!! :)
5.0
2 months ago Everything went so swiftly and smoothly! The floor is beautiful and looks like it is original :) So many compliments on how it looks.
5.0
2 months ago This was a very positive experience from start to finish. And I can't say enough about Jim and John. They were great. This is our third time dealing with you but it won't be the last. I will never go any where else..
5.0
2 months ago Great responsive service.
5.0
2 months ago The flooring is beautiful. The installation was fantastic, but the installer was a little intimidating for me, a woman, to have at my house with no one else there. He may be better on a job with more than one installer. I am extremely happy with my floor though.
5.0
2 months ago knowledgeable. first class.pleasant and very competent.
5.0
2 months ago Fast
4.0
2 months ago Upbeat installers. No problem with their workmanship
5.0
2 months ago Love using locally owned business. Especially when they give great service.
5.0
2 months ago Excellent customer service and quality.
5.0
2 months ago Professional, highly qualified installers. Customer service excellent from beginning to the end of our project.
5.0
2 months ago We always enjoy working with DeHaan's. The quality of their products and service is exceptional.
5.0
2 months ago Dean was wonderful to work with. We were very happy with the pricing as well. Customer service was number one in our books. Will definitely refer DeHAAN to other condo neighbors. Thank you!
5.0
2 months ago Products, installation and service have all been outstanding!
5.0
2 months ago Fabulous from beginning to end! Your staff took the time and was patient with us as we reviewed options for over a year. Since this was a major remodeling and flooring was impacting over 70% of the main floor, this was needed.
5.0
2 months ago We have only had our new carpet for a short time but the quality is extremely good and the sales and installation were extremely professional and well done.
5.0
2 months ago Installers did an excellent job. Everyone was great to deal with.
5.0
3 months ago The work was great and we love our new floor.
4.0
3 months ago outbid the competition/friendly,knowledgable service in the showroom/competent,friendly man who installed the flooring-pleased with the service I received..will tell others about my experience/recommend your services
5.0
3 months ago Great customer service from the design shop to the installation. Consistent, on time, helpful, met all expectations.
5.0
3 months ago Excellent customer service, good prices and great variety of floor coverings. The installers do a great job. I love my carpet and vinyl flooring. I would highly recommend Dehann flooring!
2.0
3 months ago I was completely happy with the carpet that was installed in the bedroom awhile back. The experience I just had with the kitchen floor and the installation of the carpet while I was out of town, well I'm not impressed................ I'll pay the remaining balance of my bill, but DeHaan flooring will not be involved with my future flooring needs nor will I recommend to anyone else. The two stars given was generous.
3 months ago Thank you for the review Len. We will be contacting you to assist and resolve these issues with your flooring. It is our goal that you are 100% satisfied with the work done in your home.
5.0
3 months ago GOOD JOB
5.0
3 months ago Very satisfying
5.0
3 months ago Best ever top notch
5.0
3 months ago Excellence
5.0
3 months ago Quality ! All employees are of the best quality. Sales, management, installers.
4.0
3 months ago Very good, although I felt the installers were quite rude. Outside carpet installers were great.
4.0
3 months ago Sometimes challenging but overall OK.
5.0
3 months ago 1
5.0
3 months ago Great service and excellent work. Will use DeHann's for future flooring need.
5.0
3 months ago The service representatives at DeHaan we’re very helpful and friendly. The installers were courteous and professional. We always have a positive experience at DeHaan Flooring.
5.0
3 months ago The service representatives at DeHaan we’re very helpful and friendly. The installers were courteous and professional. We always have a positive experience at DeHaan Flooring.
5.0
3 months ago Store was very clean and sales staff courteous, knowledgeable and helpful. Installers were prompt and did a great job. So far we are very happy with the experience.
5.0
3 months ago Excellent. Both at the store and installation.
5.0
3 months ago DeHaan's is a class act! Their employees go the second mile in making sure things are done as well as possible. Denise Vander Heide was especially helpful. She helped us pick out our floor tile and back splash. Now that it's finished, it looks beautiful! Denise knows what looks good. Jeron Pasma took our measurements and gave excellent advise relating to installation. His price estimates were very fair. Great guy! Both the backsplash installer and the floor tile installer are talented people who did careful, perfect work. We are so happy with how things look after they finished. I've been recommending DeHaan's to everyone I talk to!
5.0
3 months ago Good service and easy to work with.
5.0
3 months ago Great SERvice. On Time installation and looks great!
5.0
3 months ago I have worked mainly with Pam and Zach,but whenever I came into the store I was greeted with a smile and an offer of assistance. The staff at DeHaan is excellent. I have referred many friends. One reason is because everyone is friendly and helpful, but they also offer wonderful products within a customer’’s budget. About me- I take a long time to make up my mind, then change my mind. Really, I could drive anyone crazy. But Pam and Zach have unlimited patience, at least that’s how I felt. I don’t know khow they felt::). DeHaan’s is a small store, but they have everything! How can that be? I would give everyone their a grade of “excellence.”
5.0
3 months ago Wonderful service in store & during install.. Very friendly people & install was very well done.. Would recommend & would use in a future project.. Thank you...
4.0
3 months ago We had a Coretec floor installed on our entire main floor. Think very highly of product, measurement and Customer Service. Install went smooth; however when putting the house back together, register vent did not cover floor in one area leaving a gap where there was no floor (had to put on old register vent), which is reason for four stars (floor cut too short). Also, installer directed us to a website for care and maintenance which was old and not active.
5.0
4 months ago Great Service from beginning to end, I will be back..
5.0
4 months ago Very good. They came back promptly when a metal strip was missing and the new carpet is getting a lot of compliments.
5.0
4 months ago The selection process was easy and helpful, and the installation and finished product turned out great!
5.0
4 months ago very good customer service. very good experience overall
5.0
5 months ago The staff was very helpful and knowledgeable and helped me to make our home a welcoming place!!!
5.0
5 months ago Great! Kind and compassionate employees.
4.0
5 months ago Our installer was absolutely fantastic. Not only was his workmanship beautiful, but he was also so courteous of our home and us too! Thank you!
4.0
5 months ago Nicely done. Only one thing was a problem and that was the door did not fit after the floor was down. so the door was left off. I talked with the young man about this. I think we were both unsure how to handle the situation. My dilemma is I have to fined and hirer someone to trim the bottom of the door and rehang it. Will I get a final bill or should I submit the balance on the estimate I received? Julietta Brothers
5.0
5 months ago Great; helpful, available, flexible, professional
5.0
5 months ago High quality, timely, competitive pricing.
5.0
5 months ago Great people to work with!
5.0
5 months ago very satisfied
5.0
5 months ago Found an excellent product with an incredible warranty at a great price. Had an outstanding installation experience as well. We will certainly use them again.
4.0
5 months ago I was very happy with the quality of the product and the service of our tile install but felt the overall project management and timing coordination was less organized. The installation of the counter top back splash had some issues but we are working with the company to fix it.
5.0
5 months ago Wonderful and easy
5.0
5 months ago Excellent customer service and quality! Our tile installer (Nate) did an outstanding job. The tiled shower is the best part of our remodeled bathroom, by far. Thank you!
5.0
5 months ago I was very impressed with the entire staff. Everyone is so professional and helpful!
5.0
5 months ago Installer was professional and did a very nice job.
5.0
5 months ago Fast, easy, great quality!
5.0
5 months ago I have always been satisfied with the service received from this Flooring company. Judy Berghuis
5.0
5 months ago I have always been satisfied with the service received from this Flooring company. Judy Berghuis
5.0
5 months ago very good
3.0
5 months ago Fine experience.
5.0
6 months ago The flooring guys did a great job installing the floor and were friendly. We had awesome interactions with the sales people and staff. Very happy with our purchase and will definitely use again in the future for flooring needs.
5.0
6 months ago Very helpful!
5.0
6 months ago Pleasant to work with. Friendly employees. Good selection of materials.
5.0
6 months ago Excellent installation..
5.0
6 months ago Clear communication, timely installation, respectful and efficient
5.0
6 months ago I was very pleased overall. Staff were friendly, courteous, and not pushy. When I requested information, they made sure I received the information I needed. The installers were courteous and efficient. Overall, I was very pleased with the experience and would definitely use DeHaan again as well as recommend them to others.
5.0
6 months ago Very professional, competent outfit; They offer quality flooring from top manufacturers and know the product well. The staff is friendly and helpful and the process is simple and straightforward. The installer did an amazing job...my floors are perfect - no uneveness, no creaks, no flaws and a lifetime warranty. These are the benefits of dealing with a local, family owned company that's been in the floor business for years. You may be able to find cheaper prices online or elsewhere, but I guarantee your floors won't outlast or look as good as mine.
5.0
6 months ago Professional, presice, knowledgeable
5.0
6 months ago Great staff, all very helpful and friendly. Great knowledge of products. I would highly recommend DeHaan.
5.0
6 months ago My service has been exlempary from the start. Rated 5. I have a suggestion. I had a new neighbor from out of State knock on my door when carpet layers were here asking who was laying carpet? They did not have a DeHaan business card. I gave her mine .. Good idea to have cards in your vehicles.
5.0
6 months ago Looks nice, they did a very good job!
5.0
6 months ago competent and kind
5.0
6 months ago satisfied
5.0
6 months ago Very professional, quick response time, very patient with my indecisiveness, worked with us when we had a family “crisis” occur. Good experience.
5.0
6 months ago excellent
5.0
6 months ago Mike, our installer, was very polite, personable, and did an excellent job installing our wood floor. He pays attention to detail and cleaned up when he was done, a sign of a professional installer, who takes pride in his work.
5.0
6 months ago Services and products have been great so far. No issues what so ever.
4.0
6 months ago Pleasant
4.0
6 months ago We were happy with product, service & install
5.0
7 months ago Always helpful and professional.
5.0
7 months ago We’ve worked with other flooring company’s, and DeHaan’s was the best. They were honest, timely, professional, and gave us a fair price. I’ll recommend DeHaan’s to everyone.
5.0
7 months ago They did a beautiful job and were able to get it done on a very tight schedule. Zach and Steve were a pleasure to work with...THANK YOU!
5.0
7 months ago Great communication, great work!
5.0
7 months ago He did a great job very pleased
5.0
7 months ago Excellent - very helpful
5.0
7 months ago Great folks to work with and their products sre reasonably priced.
5.0
7 months ago Great experience
5.0
7 months ago He did a very nice job.
5.0
8 months ago We had a very pleasant experience with DeHaan's, the sales people were very helpful. We could not be happier with the work of the installer. He was very meticulous in his work. We would certainly shop there again.
5.0
8 months ago I love my new bathroom floor.
5.0
8 months ago I was very pleased with everyone who helped me at DeHaans. From the salesperson, the guy who came to measure, the installer, and the carpet guy who tacked down the doorways. Everyone was very professional and pleasant. My new floor looks great. Thanks!
5.0
8 months ago Everyone was friendly and easy to work with. They answered all my questions and made recommendations as was necessary. I would definitely use DeHaan's on future projects!!!
5.0
8 months ago Everyone was friendly and easy to work with. They answered all my questions and made recommendations as was necessary. I would definitely use DeHaan's on future projects!!!
5.0
8 months ago I have had DeHaan's do three rooms of flooring in my home at various times, and have be completely satisfied with everything; from the first encounter at the store with the designer through the final install. Everyone is very friendly, knowledgeable, helpful, and does a great job. Thank you DeHaan.
5.0
8 months ago Fantastic
5.0
8 months ago professional and courteous
5.0
8 months ago Very good and on time. It looks great
5.0
8 months ago Always very helpful and friendly service. Flooring is installed by very skillful employees. DeHaan's is wonderful to work with from start to finish!
5.0
8 months ago The staff at DeHaans was a pleasure to work with. They were very helpful in showing us products from their selections of tile and Formica for our kitchen remodel. They gave us their opinion in helping us make our decisions in color choices. They were prompt in coming to our home for measurements and also giving us our estimate which, we thought, was reasonable. The installers were friendly and very professional in doing their job. The new counters and backsplash are a great compliment to our cabinetry! We would highly recommend DeHaan Tile & Floor Covering.
5.0
8 months ago Great to work with!
5.0
8 months ago I had an outstanding experience with DeHaan's, after being referred to them after moving to Grand Rapids. The entire team, from sales, installation, follow-up, was professional, prompt, and expert in their handling of my orders. I would highly recommend DeHaan's.
5.0
8 months ago Great! We shared what we were looking for and was presented with several options that fit our budget. Scheduled installation and now we have a wonderful new kitchen floor! Thank You
4.0
8 months ago We are very pleased with our flooring install. The few minor things that we needed corrected were taken care of almost immediately. Thank you!
5.0
8 months ago Professional & competitive.
5.0
8 months ago I was able to find the flooring I needed at a very good price. Sales staff was very helpful. The installation was done efficiently and quickly. I was very pleased with the whole experience. Thank you!
5.0
8 months ago WE are very happy with our floor. The installer was very friendly & good. Excellent job!
5.0
8 months ago Everyone was so helpful, friendly and great. One of the main reasons I would much rather shop local. I also thought the quality and price was reasonable,
4.0
8 months ago Thorough and professional
5.0
9 months ago I’ve used them for other flooring needs. They are AWESOME. Professional, thorough, and so pleasant. Best of all...the best price around.
5.0
9 months ago I’ve used them for other flooring needs
5.0
9 months ago backsplash came out beautifully. installer was extremely meticulous.
5.0
9 months ago I purchased kitchen flooring and carpeting. I absolutely love the new look and feel of each. Scheduling was very easy and timely. My carpet installers were very professional and friendly. I am very happy with my decision to use DeHaan’s for my home update.
5.0
9 months ago Fabulous! Professional Dependable Well done
5.0
9 months ago Fabulous! Professional Dependable Well done
5.0
9 months ago Pleasant accommodating, competent and skilled people.....that is how I describe everyone with whom I dealt. I have never worked with them before, but I will only work with them in the future.
5.0
9 months ago Professional Helpful.
5.0
9 months ago Excellent product. Outstanding installation. Phenomenal customer service. Superb people.
5.0
9 months ago They were great to work with. They kept us informed of what was going on through out the process and were willing to work around our schedules. There were no issues with the installation and it looks great.
5.0
9 months ago We've used dehaans last few years for kitchen counters, tile, carpet and recently baths counter. Id recommend to anyone.
3.0
9 months ago The man that finally showed up, to install the carpet, did an excellent job. And quick. But we did not receive a call that he was going to be four hours late. I did not appreciate all of us having to get up very early and get things ready for him to come first thing in the morning. A phone call, the night before, would have been appreciated. I had to call twice after someone not calling, or showing up, after being an hour late and nobody showing up. They knew, the night before, that they would be about four hours late and never called to let us know.
5.0
9 months ago Great selection, fast installation, reasonable prices.
4.0
9 months ago The guys did a really nice job.
5.0
9 months ago The car Carpet looks great. My wife loved the service she received.
5.0
9 months ago Great to work with. Excellent job with everything we had done. They were always in contact with me as to what each step was. Very pleased with DeHann's and will use them again for our next project.
5.0
9 months ago Service oriented
5.0
9 months ago The people in store when it came to picking out carpet were very helpful and polite (actually were the second company we went too but were more impressed with you guys than who we had the most recommendations too) The guy who came to measure was prompt, quick and friendly Installers were couple good guys too and very friendly and engaging which I know can be difficult sometimes when you know it's your last job on a Friday and there could be inventive to rush and get done quick. There were a couple spots that didn't take the to the tack strip well and with a Saturday morning phone call a guy came out Monday morning to fix it. He was a few minutes late which wasn't a big deal and he apologized but was friendly Really the only "problem" we had was When I called to ask about a installation time I was told we were the second job so it would be around 1 PM, But the installers said the first job was a small one and they were at the house by 9:15 AM, Problem was, I was in Grandville at a breakfast meeting and the doors were locked as no one was there. Thankfully it was the tail end of the meeting I was able to get there in about 20 minutes to let them in. I apologized to them as well as I wasn't expecting them until early afternoon Would have no problem recommending you (and have already) and use you again.
5.0
10 months ago From the start with the help of Rachael Bosman and setting up the installation with Dean Pasma the experience was very easy for us to decide on the floor covering and the way we wanted it installed. Words can't describe how helpful Aaron the installer was. He went out of his way to make sure the job was done right. The whole crew was top notch. Regards Dick & Marian Morrow
5.0
10 months ago Very caring, capable and professional
5.0
10 months ago Friendly, skilled, prompt, tidy are all words to describe my experience with Dehaan Tile and Flooring. We had 3 runners pieced and placed on our stairway. It turned out beautifully and what a fabulous greating when we enter the front door! Thanks, John, for your expertise.
5.0
10 months ago ALWAYS A JOY TO WORK WITH THE DEHAAN TEAM :) THANK YOU FOR THE BEAUTIFUL FLOORS!!!
4.0
10 months ago Great, there was some confusion in the beginning of the process about what was discussed, but once that was resolved everything went smoothly.
5.0
10 months ago Easy. Fast. Painless :)
5.0
10 months ago Very professional
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago A surprising customer experience. First time doing business with DeHaan's. All contacts during the process were customer focused. Refreshing! They delivered what they promised and then some. They provided options and worked to provide high satisfaction from sales to installation. John, one of the installers was very personable, honest and did a great job. Much appreciated! We'll be using DeHaan's for our next floor replacement project.
5.0
10 months ago Friendly, Professional and easy to work with.
5.0
10 months ago The fellows were on time, very friendly and polite.The carpet looks great.
4.0
10 months ago We just replaced three rooms of carpeting and a hallway and some very time intensive spindles on the stairs, the results was wonderful, the installers TJ and Kyle do excellent work.
5.0
10 months ago Helpful, professional, attentive, good communicators, on time
5.0
10 months ago Understanding and flexible.
5.0
11 months ago My experience with Dehaan Tile was excellent in every way. They were very detailed and discussed every aspect of the project that needed to be addressed. The staff was knowledgeable about product and installation. The installers were timely, kind, and professional. It's clear that Dehaan had my best interest in mind throughout the entire process. My new hardwood, tile, vinyl, and carpet look BEAUTIFUL! I could not be happier with my experience!
5.0
11 months ago At the showroom, Abby was very helpful in determining exactly what carpet type and color we needed to match the paint color of the walls. We didn't even need to bring in a swatch, she already knew the color and where to point us. The crew arrived promptly and did a great job with the installation. We really appreciated the attention to detail on the steps and with the metal edging at each doorway. end result we are so very happy with the room. We now spend a lot of time there and enjoy the new soft floors. We will highly recommend DeHaan in the future to friends and family.
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago They are very knowledgable
5.0
11 months ago The floors look awesome!
4.0
11 months ago The service DeHaan provide was great. When there was an issue it was immediately taken care of. They were responsive to my questions in a timely manner, very friendly. Thank you DeHaan.
5.0
11 months ago We always have a great experience with DeHaan's!
5.0
11 months ago We absolutely love our new carpet and hardwood flooring!we feel that Randy Postema did a tremendous job. We would highly recommend him.
5.0
11 months ago We absolutely love our new carpet and hardwood flooring!we feel that Randy Postema did a tremendous job. We would highly recommend him.
5.0
11 months ago Friendly and helpful sales staff! Our carpet was installed perfectly and professionally by a very competent and conscientious installer. We are very pleased and highly recommend DeHaans!
5.0
11 months ago To DeHaan Floor and Tile, When asked what my opinion is about DeHaan Time and floor I would rate you folks with five (5) stars. I have always been impressed and more than satisfied with your service and quality. However, I cannot say the same about an isolated incident of having our tile backsplash installed by a 3rd-party installer. Speaking only about the 3rd-party installation of tile, I was not impressed with the quality of workmanship I received with my tile installation. I am more disappointed in the craftsmanship than anything else. I am not asking that anything be done to improve it, it is what it is and in about a week or two I will grow accustomed to it and just move on. I was going to just ignore my complaints and move on without complaining, but then I convince myself that I have a right to have expected better than what I got. So I am going to proceed with my concerns. Let me enumerate on the things I was not happy with: 1. The tiles are 1” x 4” glass and one of the tiles is broken into a 1 x 1 and a 1 x 3 and then just stuck back together and installed as a broken tile. He had nearly and entire sheet of tile left over, more than enough to have made a simple replacement. It’s too bad he didn’t take the time to fix it. 2. The gaps between the tiles (factory spacing compared to his spacing) are different, noticeable, and frustrating they weren’t done better with more finesse. 3. The tile was supposed to stop back ¾ to 7/8” from the front edge of the counter top. He ran it all the way to the front. He admitted that he heard the instruction, but forgot to follow through with its application. I allowed that it might have been as much my fault as it was his because I should have and would have normally come to inspect the work being done before the craftsman is dismissed. I also offered that I was very confident that I could use a diamond grinding wheel and my Dremel tool to cut them shorter without having to remove them, shorten them and then replace them. That did work so I am alright with how it turned out. 4. The grout job seems cruder than I have seen other craftsmen accomplish. More specifically the wiping away of the grout to accomplish a clean line between the tiles. He also left a lot more grout on the surfaces than what should have been left, too big of a hurry? Maybe? 5. While I was cutting the 7/8” off the front of the counter edge, I was squirting water with a “glue bottle” on my cut line to cool the cutter. When I was done about 2-3 minutes later, the grout had softened to the consistency it was when applied. I did not expect it to react in that way. I’m glad its not grout lines in a shower. I think something is wrong here, and I am curious whether it will prove to be bigger deal in the future? 6. And finally, the last two items, somewhat related to each other. The guy grouted the two inside corners where the tile turns the corner. I was always told to never grout an inside corner. Also, he grouted between the counter top and the bottom edge of the tile. I would have thought that that edge should have been caulked rather than grouted?
11 months ago Thank you for your feedback Charles. We will be in contact with you soon to address the issues and concerns you have regarding the tile installation.
5.0
12 months ago Accommodating, fast, friendly. A real joy to work with.
4.0
12 months ago long-standing :)
5.0
12 months ago It was my first experience with your store and products. The salesperson, measurer and most of all the installers did a grade A job. Thanks to all, Catherine Cole
5.0
12 months ago DeHaan Tile & Floor Covering is a quality organization willing to give back to the community! - Side Effects Inc.
12 months ago https://youtu.be/6qfXeZtGFAo
5.0
12 months ago The installers were friendly and professional. The carpet and vinyl planking look very nice.
5.0
12 months ago Wonderful! All of your staff have been super friendly and very helpful with picking out flooring and tile for my new house build!
5.0
12 months ago Service was great. Installers we're very good. Value was average.
5.0
12 months ago Sales staff were helpful and the installers were friendly. Installation was done very well.
5.0
12 months ago The Salesperson was very friendly and helpful, a great help in picking out the style and color we wanted. They also helped in picking paint color to match both the floor and the furniture. The scheduler for the install was very patient as we needed to wait for a new slider door to be installed before the new carpet. We were very happy with the service at DeHaans, and Will be back.
5.0
12 months ago Very knowledgeable staff. Zach was great,. The installers were great too, but we think they might need some singing lessons! Lol. Merry Christmas!
5.0
12 months ago It was a good experience
5.0
12 months ago Everyone is very nice and easy to work with. The installers show up on time and do quality work.
5.0
last year Perfect!!
5.0
last year VERY EASY TO DEAL WITH & AWESOME WORK
5.0
last year Very pleased with all aspects of our experience! Thank you!!
5.0
last year The only place we go!
4.0
last year Store people were very friendly and helpful.
5.0
last year Professional, reliable, respectful
5.0
last year Great
5.0
last year Timely, helpful, courteous, friendly!
5.0
last year Great work and service
5.0
last year Friendly and very helpful.
5.0
last year The workman who applied the tiles to the backsplash in our main floor bathroom was professional, pleasant and did a great job.
5.0
last year Quality products and helpful people!
5.0
last year It was a pleasure to do business with Dehaan Tile and Floor covering. They contracted a counter top for our breakfast cafe area. The contractor was friendly, knowledgeable, and finished in a very timely manner. We will be using Dehaan in the future
5.0
last year Very good
5.0
last year We love our quartz counter tops and are very happy with the service!
5.0
last year Excellent service and craftsmanship. Everyone that helped us was professional and accommodating. Our job was finished on time and it looks Great !!!
5.0
last year Great
5.0
last year We had excellent service. There were pleasant, helpful staff who did not mind us coming back several times to take home samples and ask questions. Installers were also great and very professional.
5.0
last year I will never buy carpet or flooring from any other company. Great service, helpful staff and quality work at a fair price. You can't go wrong choosing DeHaan's for your carpeting or flooring needs.
4.0
last year The tile installer we used was courteous and on time. He did his best to keep our floors clean and worked with us and our wishes when things didn’t go exactly as planned.
5.0
last year Honest, fair, and wonderful customer service.
5.0
last year Easy to work with. Friendly. Corrected what needed to be corrected.
5.0
last year Excellent workmanship, on time, cleaned up debris, professional and personable. Very satisfied with our whole experience. End result exceeded our expectations! Thank you so much.
5.0
last year Professional Respectful Detailed Friendly Tidy Class
5.0
last year Professional! Would refer them to friends.
5.0
last year I love my choices and they were expertly installed.
5.0
last year Very pleased with the work that was done. Everything looks great.
5.0
last year Excellent Service
5.0
last year Professional, Informative, Courteous
5.0
last year Great experience.. I am very happy.. High rating for the installation. I will be contacting soon about doing the kitchen floor.
5.0
last year DeHaan flooring was exceptional to work with. From the day we walked in to inquire about our flooring needs to the scheduling to the installation. They were top notch.
5.0
last year The workers did a wonderful job!
5.0
last year Every thing was done so professionally. From the counter top, laminate, flooring, carpeting & backsplash. Gerrit Zylstra
5.0
last year We have worked alongside DeHaan Tile & Floor for many projects now. They have an incredible support staff and they stand behind their work 100%. We have had g...
5.0
last year DeHaan's was the only flooring establishment able to identify the existing floor in our newly purchased home so that we could replicate it throughout. Their workmanship was superior and the oil finish they suggested gave the rich appearance we desired. We highly recommend them.
5.0
last year excellent service
5.0
last year Great experience! Friendly people, much quicker than anticipated installation and comparable prices :)
4.0
last year satisfying and expectations were met
5.0
last year We contracted with DeHaan for purchase and installation of LVT flooring, carpet and laminate counters. Apart from DeHaan, but coordinated by DeHaan, we contracted with Premier Granite to supply and install quartz counters in the kitchen and master bath. All of DeHaan's tradesmen were punctual, personable and skilled. We highly recommend DeHaan without reservation. The installation crew from Premier Granite gouged a wall, chipped a bathroom cabinet and did a poor job on aligning a seam. When the crew came back for a rework, they did a good job on the seam alignment, but left a lumpy caulk seam in a highly visible area. We do not recommend Premier Granite.
last year Thank you for your review. We take pride in our staff and value our customers! We are sorry about your experience with Premier Granite. We will definitely be in contact with them and pass this information on to them in order to resolve the issues you have experienced.
5.0
last year As always did a great job, installers were very professional
4.0
last year Very helpful showroom person, Rachel and Mike the one who measured was very accommodating when we had a couple of issues
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year They were very accommodating and helpful, from quoting, to scheduling to installation. A great experience!
5.0
last year Everyone is always nice to deal. When we have questions or concerns they always get back with us right away.
4.0
last year On-time, professional and quality.
5.0
last year Very happy, good quality and fair price. Installation was efficient. We'll be a return customer Thank you!
5.0
last year Love our new carpeting! Colors and texture are great. Your installers, John and George work together so well and did beautiful work. We highly recommend your store to our friends.
5.0
last year Experience good pricing great installation friendly
5.0
last year Very accommodating to our request. Fast and efficient.
5.0
last year Staff is courteous and helpful. Installer came in and did a great job!
5.0
last year Very good the products were great and the installer was very professional and did a great job.
5.0
last year Great experience! After visiting several stores I returned to DeHaan to purchase and am very happy with the entire experience. Great service, comparable price, easy to contact and quicker than expected. My carpet is beautiful and professionally installed. I would highly recommend to anyone looking for flooring!
5.0
last year The woman who helped at store was very helpful ,and knew what she was talking about.The installers were very friendly and did a very good job ,from installation to moving furniture ,and cleanup after they were done. Overall we were very happy from start to finish.
5.0
last year Tom was AMAZING. He was easy to work with, diligent, and a perfectionist. He really knew what he was doing, and nothing seemed to frustrate or upset him. Dean did a great job with measure and follow-through. We'd highly recommend!!!
5.0
last year We had carpet laid in our basement and the guys did a great job working around the heavy furniture that was down there. Thanks and we would definitely recommend DeHaan's to others!
5.0
last year I enjoyed working with you. You kept us informed through out the process and it was great that we could both be flexible when dates needed to change. The flooring looks great and we love it!
4.0
last year Rachael did a wonderful job communicating with us and answering our silly questions! We felt like the price of the installation and flooring was on point, and were thankful for everyones flexibility with our schedule. We were a bit disappointed with the mess we found upon returning home, as our 16mo daughter is very mobile, and was all over the dusty floors/carpets covered in dust--she even found an open exacto knife that had been left behind. The install was done during a moderately cool summer week, but it still appears that many cuts were made inside our house rather than the garage or driveway. We found a couple areas where the LVP had not been installed perfectly, but Mike was helpful in sending someone out promptly to fix the small mistakes. Overall we are delighted with our floors and experience, and will be quick to recommend dehaan to our friends!
5.0
last year Very efficient and professional. We visited the showroom and in less than a week we had carpet installed. We are very pleased!
5.0
last year We were very pleased with both the service and the installation of the flooring. Great Job by al;l
5.0
last year The carpet looks great! We love it!
5.0
last year I can always depend on DeHaan to provide a quality product with courteous service, and installation.
5.0
last year Great job
5.0
last year We were VERY pleased, from the show room to completion of the install. Great people to work with in all phases. The installers were on time, professional, courteous, and made sure they cleaned up after they were done. Not only will we use DeHaan again but we will recommend them to our friends.
5.0
last year The man tht installed the carpetdid a good job, Very professional.
5.0
last year Excellent!
5.0
last year Great service, helpful and friendly people to work with. I would highly recommend DeHaan to anyone needing new flooring. If we decide to do additional floors in our other rooms I would definitely choose DeHann again.
5.0
last year The people at DeHaan are very helpful and friendly to work with. They were extremely helpful in helping me choose the best carpet for our needs. I highly recommend DeHaan for anyone looking for great service and a quality product, you won't be disappointed.
5.0
last year DeHaan's is extremely professional and efficient when it comes to purchasing flooring. Always have a great experience with them.
5.0
last year I could not have been happier than the service I received from Mike. I had a number of issues not related to DeHaan specifically and Mike's help was so very much appreciated. The gentleman that retiled my kitchen did an awesome job. I'm so happy with the results. Thank you, thank you, thank you!
0.0
last year very good and satisfied with the work that was done
5.0
last year Just right!
5.0
last year Very helpful and professional. The whole process was a great experience.
5.0
last year Very satisfactory.
5.0
last year Very professional and courteous installer. Probably the best service man I have ever experienced. We're still waiting for some back ordered trim so the job isn't closed yet.
5.0
last year Completely satisfied/timely work
5.0
last year Great! Very friendly customer service and countertops look great!
5.0
last year Productive
5.0
last year Very good -- installer was helpful, professional and tidy.
5.0
last year The two countertop installers were very professional and worked well together. They did a nice job installing our countertops. Also Zach was very easy to work with and he seemed to care about my job and was very personable. Unfortunately when they were making the hole for the faucets in the sink the sink cracked and a corner of the sink fell off. We are still waiting for the sink but they ordered a new one for me.
5.0
last year Very professional service from everyone who helped with my new floors. They look great!
5.0
last year Very satisfied with both the flooring and the personnel involved. Sharon Gallup was very helpful in making my choices and the installer, Mr. Koster, not only did a very good job but was a pleasant person to have working in the house..
5.0
last year Okay
5.0
last year This customer did not leave a comment.
5.0
last year I would recommend DeHaan Tile and Floor to anyone considering a remodeling project. Abby was great to work with in the showroom with selections and Mike made sure the process went smoothly.
4.0
last year This customer did not leave a comment.
5.0
last year Very easy to work with and accommodating to my schedule. very happy with how everything looks!
5.0
last year I was very satisfied !!
5.0
last year Prompt, professional and very efficient!
5.0
last year I have used them in the past and they consistently do an excellent job, no matter what the job. This time it was new flooring in our bathroom and we are very impressed again!
5.0
last year This customer did not leave a comment.
5.0
last year I loved working with DeHaan Tile & Floor. They were knowledgeable, quick to help when I was in the showroom, and everything was installed exactly as I hoped. Even if an issue arose, they were very helpful and willing to work through it quickly. That is something I value greatly.
5.0
last year We are so pleased with with the thoughtful service ad helpful suggestions and careful work. He was friendly, pleasant to work with and cleaned up after himself. Thanks so much.
4.0
last year Then one thing I would suggest is a more thurough written outline of the various subcontractors, and prep jobs not covered by DeHaan.
5.0
last year on time-courteous-worked constantly-neat -cleaned new carpet after installation and put heavy pieces of furniture back in placed very pleasant and did an excellent job am very pleased would highly recommend
5.0
last year A very efficient and professionally friendly staff!
5.0
last year This customer did not leave a comment.
5.0
last year Spectacular service--quick, professional, extremely helpful and service oriented.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This was the first time I had DeHaan Tile & Flooring and I was totally impressed from the day I walked in the first time. They were super helpful. I had flooring put in my kitchen and carpet in my living room. The installers were very nice and very professional. Some day I will recarpet my bedrooms and will definitely call them again. Thank You DeHaan.
5.0
last year I am very impressed with the people at DeHaan. They were so helpful in helping me choose the carpet for my living room and the vinyl flooring for my kitchen. The installers were very nice and very efficient. I am so happy with the outcome. I would recommend DeHaan to anyone. Thank you, thank you.
5.0
3 years ago Thank you again for the great service, attention to detail, and the great value. My wife and I appreciate what you guys have done for us. It all came together very nicely!
5.0
3 years ago DeHaan Tile & Floor covering Rocks! I just wanted to let you know how awesome DeHaan Flooring people are. We had the issue with the curb on our shower swelling. One person came out first and then the original person who put in the shower came out to fix it. They fit us in the same week we called. They did a great job fixing it. After 9 years of using the shower and 5 hours of labor, he only charged us to caulk and sand the shower. I am very impressed how they stand behind their work. They did a great job fixing it!
1.0
3 years ago Don't stand behind their product/ installation. I had formica installed that has a pock marked appearing surface and the edges have dents. Formica sent out a rep who reported that the installation was not done properly. Dehaan carpeting says not their fault. Looks terrible. They also come up with every excuse in the book for Y the wood floors installed squeaks. I know wood floors are supposed to squeak a little bit but not like the problem I had every time I walked over it. Finally had it fixed by an independent person who had to go downstairs and nail down from underneath the floorboards. Go somewhere else.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago Excellent Service - Top Quality Installation !!! DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! They offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor Covering, Inc. prompt and courteous. Their installers are experienced professionals and top notch for sure.