DE HAAN TILE & FLOOR COVERING INC

4.9
|
131 Reviews
DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! We offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
DEHAAN TILE & FLOOR COVERING 6522 Division Ave S, Grand Rapids, MI 49548-7882 616-455-3540 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
131 Reviews

Reviews


5.0
5 days ago Friendly and helpful sales staff! Our carpet was installed perfectly and professionally by a very competent and conscientious installer. We are very pleased and highly recommend DeHaans!
5.0
last week To DeHaan Floor and Tile, When asked what my opinion is about DeHaan Time and floor I would rate you folks with five (5) stars. I have always been impressed and more than satisfied with your service and quality. However, I cannot say the same about an isolated incident of having our tile backsplash installed by a 3rd-party installer. Speaking only about the 3rd-party installation of tile, I was not impressed with the quality of workmanship I received with my tile installation. I am more disappointed in the craftsmanship than anything else. I am not asking that anything be done to improve it, it is what it is and in about a week or two I will grow accustomed to it and just move on. I was going to just ignore my complaints and move on without complaining, but then I convince myself that I have a right to have expected better than what I got. So I am going to proceed with my concerns. Let me enumerate on the things I was not happy with: 1. The tiles are 1” x 4” glass and one of the tiles is broken into a 1 x 1 and a 1 x 3 and then just stuck back together and installed as a broken tile. He had nearly and entire sheet of tile left over, more than enough to have made a simple replacement. It’s too bad he didn’t take the time to fix it. 2. The gaps between the tiles (factory spacing compared to his spacing) are different, noticeable, and frustrating they weren’t done better with more finesse. 3. The tile was supposed to stop back ¾ to 7/8” from the front edge of the counter top. He ran it all the way to the front. He admitted that he heard the instruction, but forgot to follow through with its application. I allowed that it might have been as much my fault as it was his because I should have and would have normally come to inspect the work being done before the craftsman is dismissed. I also offered that I was very confident that I could use a diamond grinding wheel and my Dremel tool to cut them shorter without having to remove them, shorten them and then replace them. That did work so I am alright with how it turned out. 4. The grout job seems cruder than I have seen other craftsmen accomplish. More specifically the wiping away of the grout to accomplish a clean line between the tiles. He also left a lot more grout on the surfaces than what should have been left, too big of a hurry? Maybe? 5. While I was cutting the 7/8” off the front of the counter edge, I was squirting water with a “glue bottle” on my cut line to cool the cutter. When I was done about 2-3 minutes later, the grout had softened to the consistency it was when applied. I did not expect it to react in that way. I’m glad its not grout lines in a shower. I think something is wrong here, and I am curious whether it will prove to be bigger deal in the future? 6. And finally, the last two items, somewhat related to each other. The guy grouted the two inside corners where the tile turns the corner. I was always told to never grout an inside corner. Also, he grouted between the counter top and the bottom edge of the tile. I would have thought that that edge should have been caulked rather than grouted?
last week Thank you for your feedback Charles. We will be in contact with you soon to address the issues and concerns you have regarding the tile installation.
5.0
last week Accommodating, fast, friendly. A real joy to work with.
4.0
last week long-standing :)
5.0
2 weeks ago It was my first experience with your store and products. The salesperson, measurer and most of all the installers did a grade A job. Thanks to all, Catherine Cole
5.0
2 weeks ago DeHaan Tile & Floor Covering is a quality organization willing to give back to the community! - Side Effects Inc.
2 weeks ago https://youtu.be/6qfXeZtGFAo
5.0
2 weeks ago The installers were friendly and professional. The carpet and vinyl planking look very nice.
5.0
3 weeks ago Wonderful! All of your staff have been super friendly and very helpful with picking out flooring and tile for my new house build!
5.0
3 weeks ago Service was great. Installers we're very good. Value was average.
5.0
3 weeks ago Sales staff were helpful and the installers were friendly. Installation was done very well.
5.0
3 weeks ago The Salesperson was very friendly and helpful, a great help in picking out the style and color we wanted. They also helped in picking paint color to match both the floor and the furniture. The scheduler for the install was very patient as we needed to wait for a new slider door to be installed before the new carpet. We were very happy with the service at DeHaans, and Will be back.
5.0
3 weeks ago Very knowledgeable staff. Zach was great,. The installers were great too, but we think they might need some singing lessons! Lol. Merry Christmas!
5.0
3 weeks ago It was a good experience
5.0
3 weeks ago Everyone is very nice and easy to work with. The installers show up on time and do quality work.
5.0
last month Perfect!!
5.0
last month VERY EASY TO DEAL WITH & AWESOME WORK
5.0
last month Very pleased with all aspects of our experience! Thank you!!
5.0
last month The only place we go!
4.0
last month Store people were very friendly and helpful.
5.0
last month Professional, reliable, respectful
5.0
last month Great
5.0
last month Timely, helpful, courteous, friendly!
5.0
last month Great work and service
5.0
last month Friendly and very helpful.
5.0
last month The workman who applied the tiles to the backsplash in our main floor bathroom was professional, pleasant and did a great job.
5.0
last month Quality products and helpful people!
5.0
last month It was a pleasure to do business with Dehaan Tile and Floor covering. They contracted a counter top for our breakfast cafe area. The contractor was friendly, knowledgeable, and finished in a very timely manner. We will be using Dehaan in the future
5.0
last month Very good
5.0
last month We love our quartz counter tops and are very happy with the service!
5.0
last month Excellent service and craftsmanship. Everyone that helped us was professional and accommodating. Our job was finished on time and it looks Great !!!
5.0
last month Great
5.0
last month We had excellent service. There were pleasant, helpful staff who did not mind us coming back several times to take home samples and ask questions. Installers were also great and very professional.
5.0
last month I will never buy carpet or flooring from any other company. Great service, helpful staff and quality work at a fair price. You can't go wrong choosing DeHaan's for your carpeting or flooring needs.
4.0
last month The tile installer we used was courteous and on time. He did his best to keep our floors clean and worked with us and our wishes when things didn’t go exactly as planned.
5.0
last month Honest, fair, and wonderful customer service.
5.0
2 months ago Easy to work with. Friendly. Corrected what needed to be corrected.
5.0
2 months ago Excellent workmanship, on time, cleaned up debris, professional and personable. Very satisfied with our whole experience. End result exceeded our expectations! Thank you so much.
5.0
3 months ago Professional Respectful Detailed Friendly Tidy Class
5.0
3 months ago Professional! Would refer them to friends.
5.0
3 months ago I love my choices and they were expertly installed.
5.0
3 months ago Very pleased with the work that was done. Everything looks great.
5.0
3 months ago Excellent Service
5.0
3 months ago Professional, Informative, Courteous
5.0
3 months ago Great experience.. I am very happy.. High rating for the installation. I will be contacting soon about doing the kitchen floor.
5.0
3 months ago DeHaan flooring was exceptional to work with. From the day we walked in to inquire about our flooring needs to the scheduling to the installation. They were top notch.
5.0
3 months ago The workers did a wonderful job!
5.0
3 months ago Every thing was done so professionally. From the counter top, laminate, flooring, carpeting & backsplash. Gerrit Zylstra
5.0
3 months ago DeHaan's was the only flooring establishment able to identify the existing floor in our newly purchased home so that we could replicate it throughout. Their workmanship was superior and the oil finish they suggested gave the rich appearance we desired. We highly recommend them.
5.0
3 months ago excellent service
5.0
3 months ago Great experience! Friendly people, much quicker than anticipated installation and comparable prices :)
4.0
3 months ago satisfying and expectations were met
5.0
4 months ago We contracted with DeHaan for purchase and installation of LVT flooring, carpet and laminate counters. Apart from DeHaan, but coordinated by DeHaan, we contracted with Premier Granite to supply and install quartz counters in the kitchen and master bath. All of DeHaan's tradesmen were punctual, personable and skilled. We highly recommend DeHaan without reservation. The installation crew from Premier Granite gouged a wall, chipped a bathroom cabinet and did a poor job on aligning a seam. When the crew came back for a rework, they did a good job on the seam alignment, but left a lumpy caulk seam in a highly visible area. We do not recommend Premier Granite.
4 months ago Thank you for your review. We take pride in our staff and value our customers! We are sorry about your experience with Premier Granite. We will definitely be in contact with them and pass this information on to them in order to resolve the issues you have experienced.
5.0
4 months ago As always did a great job, installers were very professional
4.0
4 months ago Very helpful showroom person, Rachel and Mike the one who measured was very accommodating when we had a couple of issues
4 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 months ago They were very accommodating and helpful, from quoting, to scheduling to installation. A great experience!
5.0
4 months ago Everyone is always nice to deal. When we have questions or concerns they always get back with us right away.
4.0
4 months ago On-time, professional and quality.
5.0
4 months ago Very happy, good quality and fair price. Installation was efficient. We'll be a return customer Thank you!
5.0
4 months ago Love our new carpeting! Colors and texture are great. Your installers, John and George work together so well and did beautiful work. We highly recommend your store to our friends.
5.0
4 months ago Experience good pricing great installation friendly
5.0
4 months ago Very accommodating to our request. Fast and efficient.
5.0
4 months ago Staff is courteous and helpful. Installer came in and did a great job!
5.0
4 months ago Very good the products were great and the installer was very professional and did a great job.
5.0
4 months ago Great experience! After visiting several stores I returned to DeHaan to purchase and am very happy with the entire experience. Great service, comparable price, easy to contact and quicker than expected. My carpet is beautiful and professionally installed. I would highly recommend to anyone looking for flooring!
5.0
4 months ago The woman who helped at store was very helpful ,and knew what she was talking about.The installers were very friendly and did a very good job ,from installation to moving furniture ,and cleanup after they were done. Overall we were very happy from start to finish.
5.0
5 months ago Tom was AMAZING. He was easy to work with, diligent, and a perfectionist. He really knew what he was doing, and nothing seemed to frustrate or upset him. Dean did a great job with measure and follow-through. We'd highly recommend!!!
5.0
5 months ago We had carpet laid in our basement and the guys did a great job working around the heavy furniture that was down there. Thanks and we would definitely recommend DeHaan's to others!
5.0
5 months ago I enjoyed working with you. You kept us informed through out the process and it was great that we could both be flexible when dates needed to change. The flooring looks great and we love it!
4.0
5 months ago Rachael did a wonderful job communicating with us and answering our silly questions! We felt like the price of the installation and flooring was on point, and were thankful for everyones flexibility with our schedule. We were a bit disappointed with the mess we found upon returning home, as our 16mo daughter is very mobile, and was all over the dusty floors/carpets covered in dust--she even found an open exacto knife that had been left behind. The install was done during a moderately cool summer week, but it still appears that many cuts were made inside our house rather than the garage or driveway. We found a couple areas where the LVP had not been installed perfectly, but Mike was helpful in sending someone out promptly to fix the small mistakes. Overall we are delighted with our floors and experience, and will be quick to recommend dehaan to our friends!
5.0
5 months ago Very efficient and professional. We visited the showroom and in less than a week we had carpet installed. We are very pleased!
5.0
5 months ago We were very pleased with both the service and the installation of the flooring. Great Job by al;l
5.0
5 months ago The carpet looks great! We love it!
5.0
5 months ago I can always depend on DeHaan to provide a quality product with courteous service, and installation.
5.0
5 months ago Great job
5.0
5 months ago We were VERY pleased, from the show room to completion of the install. Great people to work with in all phases. The installers were on time, professional, courteous, and made sure they cleaned up after they were done. Not only will we use DeHaan again but we will recommend them to our friends.
5.0
5 months ago The man tht installed the carpetdid a good job, Very professional.
5.0
5 months ago Excellent!
5.0
5 months ago Great service, helpful and friendly people to work with. I would highly recommend DeHaan to anyone needing new flooring. If we decide to do additional floors in our other rooms I would definitely choose DeHann again.
5.0
5 months ago The people at DeHaan are very helpful and friendly to work with. They were extremely helpful in helping me choose the best carpet for our needs. I highly recommend DeHaan for anyone looking for great service and a quality product, you won't be disappointed.
5.0
5 months ago DeHaan's is extremely professional and efficient when it comes to purchasing flooring. Always have a great experience with them.
5.0
5 months ago I could not have been happier than the service I received from Mike. I had a number of issues not related to DeHaan specifically and Mike's help was so very much appreciated. The gentleman that retiled my kitchen did an awesome job. I'm so happy with the results. Thank you, thank you, thank you!
0.0
5 months ago very good and satisfied with the work that was done
5.0
5 months ago Just right!
5.0
5 months ago Very helpful and professional. The whole process was a great experience.
5.0
6 months ago Very satisfactory.
5.0
6 months ago Very professional and courteous installer. Probably the best service man I have ever experienced. We're still waiting for some back ordered trim so the job isn't closed yet.
5.0
6 months ago Completely satisfied/timely work
5.0
6 months ago Great! Very friendly customer service and countertops look great!
5.0
6 months ago Productive
5.0
6 months ago Very good -- installer was helpful, professional and tidy.
5.0
6 months ago The two countertop installers were very professional and worked well together. They did a nice job installing our countertops. Also Zach was very easy to work with and he seemed to care about my job and was very personable. Unfortunately when they were making the hole for the faucets in the sink the sink cracked and a corner of the sink fell off. We are still waiting for the sink but they ordered a new one for me.
5.0
6 months ago Very professional service from everyone who helped with my new floors. They look great!
5.0
6 months ago Very satisfied with both the flooring and the personnel involved. Sharon Gallup was very helpful in making my choices and the installer, Mr. Koster, not only did a very good job but was a pleasant person to have working in the house..
5.0
6 months ago Okay
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago I would recommend DeHaan Tile and Floor to anyone considering a remodeling project. Abby was great to work with in the showroom with selections and Mike made sure the process went smoothly.
4.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Very easy to work with and accommodating to my schedule. very happy with how everything looks!
5.0
6 months ago I was very satisfied !!
5.0
6 months ago Prompt, professional and very efficient!
5.0
6 months ago I have used them in the past and they consistently do an excellent job, no matter what the job. This time it was new flooring in our bathroom and we are very impressed again!
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago I loved working with DeHaan Tile & Floor. They were knowledgeable, quick to help when I was in the showroom, and everything was installed exactly as I hoped. Even if an issue arose, they were very helpful and willing to work through it quickly. That is something I value greatly.
5.0
7 months ago We are so pleased with with the thoughtful service ad helpful suggestions and careful work. He was friendly, pleasant to work with and cleaned up after himself. Thanks so much.
4.0
7 months ago Then one thing I would suggest is a more thurough written outline of the various subcontractors, and prep jobs not covered by DeHaan.
5.0
7 months ago on time-courteous-worked constantly-neat -cleaned new carpet after installation and put heavy pieces of furniture back in placed very pleasant and did an excellent job am very pleased would highly recommend
5.0
7 months ago A very efficient and professionally friendly staff!
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Spectacular service--quick, professional, extremely helpful and service oriented.
4.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
4.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This was the first time I had DeHaan Tile & Flooring and I was totally impressed from the day I walked in the first time. They were super helpful. I had flooring put in my kitchen and carpet in my living room. The installers were very nice and very professional. Some day I will recarpet my bedrooms and will definitely call them again. Thank You DeHaan.
5.0
8 months ago I am very impressed with the people at DeHaan. They were so helpful in helping me choose the carpet for my living room and the vinyl flooring for my kitchen. The installers were very nice and very efficient. I am so happy with the outcome. I would recommend DeHaan to anyone. Thank you, thank you.
5.0
last year Thank you again for the great service, attention to detail, and the great value. My wife and I appreciate what you guys have done for us. It all came together very nicely!
5.0
2 years ago DeHaan Tile & Floor covering Rocks! I just wanted to let you know how awesome DeHaan Flooring people are. We had the issue with the curb on our shower swelling. One person came out first and then the original person who put in the shower came out to fix it. They fit us in the same week we called. They did a great job fixing it. After 9 years of using the shower and 5 hours of labor, he only charged us to caulk and sand the shower. I am very impressed how they stand behind their work. They did a great job fixing it!
1.0
2 years ago Don't stand behind their product/ installation. I had formica installed �that has a pock marked appearing surface and the edges have dents. Formica sent out a rep who reported that the installation �was not done properly. Dehaan carpeting says not their fault. Looks terrible. They also come up with every excuse in the book for Y the wood floors installed squeaks. I know wood floors are supposed to squeak a little bit but not like the problem I had every time I walked over it. Finally had it fixed by an independent person who had to go downstairs and nail down from underneath the floorboards. Go somewhere else.
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago Excellent Service - Top Quality Installation !!! DeHaan Tile and Floor Covering, Inc. has been servicing the Grand Rapids area since 1963! They offer quality products and honest, dependable craftsmanship. You will always find De Haan Tile and Floor Covering, Inc. prompt and courteous. Their installers are experienced professionals and top notch for sure.