MAGIC CARPETS SHAW FLOORING CENTER

4.1
|
50 Reviews
Floor covering retailer, with beautiful selection of floors to choose from. Lowest Price guarantee!
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Magic Carpets 7400 Lakeland Ave N, Brooklyn Park, MN 55428-1229 763-424-5499 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.1
|
50 Reviews

Reviews


1.0
last month Horrible just poor attention to follow up and communication. My mother and father in law had a scheduled appointment over the weekend that ended up being a no call no show. As he tried tried to get in touch with the rep from their company, no answer no return call. The no call no show ended up putting my father in laws business behind schedule, almost ruining his credibility with his client and all that the reps there could do was say "sorry, I wasn't there over the weekend" with a chuckle between her and her co worker at my mother in law when she tried to express how upset she was. I had never been to this crummy looking carpet shop until today but I guess the "magic" in their carpet business seems to be appealing to the disappearance of customers and potentials. Stick to bigger businesses people, at least they show up.
5.0
3 months ago Matt and his whole team are very friendly and professional to work with. They offer a huge selection of modern flooring options. I would recommend them to anyone looking to update their home or office. Price is very competitive too.
5.0
3 months ago Got great help with flooring. Huge selection. Found the perfect product.
1.0
3 months ago This company seems to employ hateful people. Please reconsider using their services.
last month This does not reflect the views of Magic Carpets. It is Magic Carpets strict policy to have no Political propaganda on any of our vehicles. Thank you for notifying us of a violation of our policies. The situation has been addressed, and the graffiti has been removed.
5.0
5 months ago Great customer service
5.0
5 months ago I would HIGHLY recommend Magic Carpets to anyone & currently do to friends & family. They are professional, fast and offer great quality products. Sarah is a top notch designer who takes her job very seriously and goes above & beyond to make sure all of her clients needs are not just met, but exceeded. Look no further, Magic Carpets is where it's at!
5.0
5 months ago The staff at Magic Carpets was professional and extremely knowledgeable. I had an awesome experience and will definitely be referring them to my family and friends.
5.0
5 months ago The staff at Magic Carpets was professional and extremely knowledgeable. I had an awesome experience and will definitely be referring them to my family and friends.
5 months ago Thank you for the good feedback. Your Happy - We're Happy!
1.0
6 months ago We went through Costco/Shaw/Magic Carpets a few years back and it worked out OK, so we tried them again this spring when we moved. We needed new flooring in two adjoining rooms (dining room & living room), the carpet install and the installer were terribly, our house is damaged, we have no satisfaction, and if I could do it over again I would not use Magic Carpets. The first day went fine, the second day was the carpet installation. A single installer showed up and had difficulty moving the furniture (furniture moving was paid for) by himself, he didn't have or use dollies or furniture gliders. He put some of our leather furniture on end and dragged it across stone floors, which roughed/nicked up the leather in multiple places. He dragged heavy furniture across a finished slate foyer (no wheels, no dollies, no gliders) and we have multiple scratches that won't come out of the slate now. He was angry and verbally abusive to my spouse about the entire install, particularly during the first portion of the job, when he was moving furniture. The job may have been understaffed but that's not our fault, his attitude isn't what we paid for, and I definitely didn't pay $4500+ to have a 51-year old stone foyer gouged up or my furniture nicked and dinged. Lastly, the carpet install sucked and was unacceptable. The transition wasn't installed correctly at all - you can see in the attached pic the carpet is hanging loose. That wasn't days later - that's how it looked that night when I got home. Magic Carpet wasn't able to come out and fix it for several days, and their fix was temporary at best. Every time you walked near or on the transition it made a loud cracking noise and separated from whatever was holding it in. A new transition took several weeks to obtain and install. I have no idea how a single strip of plastic can take weeks to arrive. Management at Magic Carpets has been singularly unhelpful. Our floors are still gouged up, our furniture is still roughed up, and they confronted my wife hard about my claim of verbal abuse by the installer. Once they got her to agree "he wasn't abusive to her", the installer's bad attitude was no longer a topic. At this point, I'll never use Costco/Shaw/Magic Carpets again for flooring. Worst experience ever.
6 months ago Original installation was completed April 25, 2018. Magic Carpets sent a representative out to Schoenhofen home on 5-1-2018. He inspected the area where carpet meets hard surface, and determined a new transition piece was needed. Transition piece was on back order from manufacturer, but was installed on 5-31-2018. At the visit on 5-1-2018 our representative also asked Mrs. Schoenhofen regarding the statement that our installer was verbally abusive and her exact comment was "installer was not verbally abusive, but seemed to have a bad attitude". We addressed this with specific installer. At the 5-1-2018 meeting we asked for a repair estimate to fix scratches in entry flooring, but have not as yet, received this estimate.
1.0
6 months ago I stopped in and the older lady "working" was rude. Pretty much ignored us and waved us away. When I asked if they had prices anywhere, all she said was no and kept walking. Then I had to find her to ask another basic question and she seemed bothered and said well I'm the only one here. Ugh I'll go see if someone else can help you (how do you do that if you're the only one there?). She walked away leaving us hanging so we just left. Great customer service..... said sarcastically!
5 months ago It is unfortunate that you had this experience in our showroom. We have addressed your concern with all of our sales staff. Thank you for the input.
5.0
8 months ago We went through the Costco program and were referred to Magic Carpets. This was a whole house install, luxury vinyl plank flooring for the main floor and carpet on the second level. From the start the process was great. We met with Mark the designer first at the shop and went home with a lot of samples. Mark came out to our home the following week along with another gentleman who did the measurements. We set up the install for a few weeks later. The installers were amazing and very professional. We actually had a small glitch with the carpet as we had had all our trim painted white a few years ago and didn't realize that the pile of the new carpet was quite a bit shorter and when they had painted it didn't cover the bottom of the trim. The carpet installers pointed out the problem right away and suggested we reschedule the install giving us time to paint the trim. Before they left they made sure to cut away the old carpet around the walls making the paint process a lot easier for us. After everything I wouldn't go any where else for flooring and would highly recommend Magic Carpet!
5.0
10 months ago Great experience
4.0
11 months ago I found Magic Carpets through the Costco Flooring program and was very pleasantly surprised with the entire project. My designer, Cassandra, was extremely responsive and easy to communicate with via email. She brought a wide variety of sample materials along and was helpful in guiding me toward the right solution for my space and needs without being pushy. She provided a cost estimate on the spot for two different materials so I had a good sense of things and could take a day or two to think it over. The total cost came in well below other bids I had received for similar materials. The removal and installation was smooth and easy, and most importantly, the carpet looks and feels FABULOUS! A few minor points of criticism for the sake of full disclosure. Upfront we discussed installation after the new year, and I had to reach out to get a date on the calendar rather than them reaching out to me. I also had to follow up for instructions on how to treat the concrete between removal and installation - I would have loved it if the treatment could have been included in the removal service! There was also a weird disconnect during our consultation appointment, where the designer arrived on time and a separate guy who was coming to measure the space was 45 minutes late. Finally, although I was appreciative of the fact that the removal team moved all the furniture out so I didn't need to prep the area, the installers put it back in somewhat haphazard fashion and left a lot of items kind of piled up out of place. I attribute this to the fact that different teams were sent to do the removal and install, so the installers didn't really know where everything was supposed to go! Overall, though, I highly recommend. Bonus: If you go through Costco, you get 10% cash back via Costco card on the price of the project! This REALLY makes it a great deal.
5.0
11 months ago My spouse and I recently moved into a large 1921 Colonial style home after living in a small condo and needed area rugs. We figured We were on our own in choosing them and stopped at Magic Carpets to start the search. To my surprise they told us a Designer would actually come to our home free of charge to see the space, colors and style of the rooms and then we would meet again at the showroom to select the new rugs. Our Designer Cassandra knew immediately that we needed 2 8x10 rugs in a classic and timeless style with the color navy blue in both to connect the rooms to one another, something I never would have thought to do. They delivered the rugs to our home for a very nominal fee and placed the rug pads and rugs in place. The rugs look amazing and set the tone for the furnishings and accessories in the rooms. Cassandra will definitely be helping us with all the rest of our flooring needs as we get our new home set up.
5.0
11 months ago My spouse and I recently moved into a large 1921 Colonial style home after living in a small condo and needed area rugs. We figured We were on out own in choosing them and stopped at Magic Carpets to start the search. To my surprise they told us a Designer would actually come to our home free of charge to see the space, colors and style of the rooms and then we would meet again at the showroom to select the new rugs. Our Designer Mark (great name!) knew immediately that we needed 2 8x10 rugs in a classic and timeless style with the color navy blue in both to connect the rooms to one another, something I never would have thought to do. They delivered the rugs to our home for a very nominal fee and placed the rug pads and rugs in place. The rugs look amazing and set the tone for the furnishings and accessories in the rooms. Mark will definitely be helping us with all the rest of our flooring needs as we get our new home set up.
5.0
last year Best service
12 months ago Thank you Pete!
2.0
last year We recently purchased carpeting from Magic Carpets for a bedroom and staircase in our home and hired them to install it. The price was approximately $1,900, which we thought relative to other pricing we had seen signaled a premium product. We were given a 90 minute window during which the installer would show up and made arrangements not to be at work during that time for a period of time thereafter. The installer showed up 2 hours late. No warning call. No check-in to say he would miss the window. No apology on arrival either. The carpet that was installed was good quality and the quality of installation was adequate (though spacing between the end of the carpeting and the staircase edge was slightly uneven, I probably wouldn't have noticed this had I not been upset about the late show and lack of apology). The carpet is soft and looks to be of good quality, and it looks nice. When I called to express my dissatisfaction with the late arrival, the company was not very apologetic. I was told that we had called at the end of the window and "didn't seem too angry" so they thought everything was fine. They said that "they got the job done the same day" so they didn't think it was that big a deal that they had missed the window by a couple hours. Not the biggest deal in the world, but not very respectful of their customers' time either. They asked what I wanted to resolve the situation and I asked for a discount of some kind. They offered an area rug, which I told them we had no need or desire for. From their point of view, that closed the matter. I am satisfied with the carpeting we bought but dissatisfied with Magic Carpets' customer service and what I perceive as a lack of respect for its customers and their time.
2.0
last year We recently purchased carpeting from Magic Carpets for a bedroom and staircase in our home and hired them to install it. The price was approximately $1,900, which we thought relative to other pricing we had seen signaled a premium product. We were given a 90 minute window during which the installer would show up and made arrangements not to be at work during that time for a period of time thereafter. The installer showed up 2 hours late. No warning call. No check-in to say he would miss the window. No apology on arrival either. The carpet that was installed was good quality and the quality of installation was adequate (though spacing between the end of the carpeting and the staircase edge was slightly uneven, I probably wouldn't have noticed this had I not been upset about the late show and lack of apology). The carpet is soft and looks to be of good quality, and it looks nice. When I called to express my dissatisfaction with the late arrival, the company was not very apologetic. I was told that we had called at the end of the window and "didn't seem too angry" so they thought everything was fine. They said that "they got the job done the same day" so they didn't think it was that big a deal that they had missed the window by a couple hours. Not the biggest deal in the world, but not very respectful of their customers' time either. They asked what I wanted to resolve the situation and I asked for a discount of some kind. They offered an area rug, which I told them we had no need or desire for. From their point of view, that closed the matter. I am satisfied with the carpeting we bought but dissatisfied with Magic Carpets' customer service and what I perceive as a lack of respect for its customers and their time.
last year Magic Carpets appreciates all our customers and we are happy to hear customer likes their chosen flooring. We are unhappy regarding their issue with our customer service. Unknown to the office, our installation crew encountered an unexpected delay in the morning. Ms Garber contacted us in the morning. After speaking with Matt, she stated that she was fine, and said "it's OK, I will be home." The installation was completed that day, as promised. Later in the day, Mr Garber contacted us, upset about not being on time, and asked for compensation, or he would right a negative review on line. As a gesture of good will, we made the offer of a lovely 5 x 8 area rug of their choice, at no charge, but Mr Garber declined that offer.
3.0
last year A little disappointed in their service. They messed up the install date because the sales rep mis read the calendar. They were supposed to take out the old and install the new on my day off. They did their best to rectify the situation, but instead of the salesperson handling it, she asked me to do it! I talked to 3 different people, including the owner, and not one had a clue what was going on. The install was completed a day late, and the world did not come to an end. The install guys were good and fast, once they had the schedule explained to them, which apparently no one but myself was capable of doing! I went through Costco, and this is who does their flooring. I would use again, but would make sure to verify day and time.
1.0
last year I have been waiting for over 3 months to have the new carpet they put in restretched there is a big bubble in the carpet. every time I call they say they will have someone out as soon as possible. Today again they were suppose to stop by. Still no show. Very disappointed. They don't even deserve a star but I can't post this without putting one star on the post.
last year We have a restretch scheduled for J and M Chan scheduled for July 25th, after 12 noon. Address on restretch is on Trenton Lane in Plymouth, and the contact name on this is Diane Brady. There were no restretches on our schedule for today. We apologize for this inconvenience to Ms Brady, as there appears to have been a communication problem somewhere.
5.0
last year They did great work in very little time. I am very pleased with how thorough they were and how excellent their customer service/communication was. I will definitely use Magic Carpets again in the future.
5.0
last year They did great work in very little time. I am very pleased with how thorough they were and how excellent their customer service/communication was. I will definitely use Magic Carpets again in the future.
5.0
last year We needed new carpet for our basement and living room. We were very pleased with the carpet selection process, pricing, and installation. Very knowledgeable people and it's clear that they care about your experience before and after the installation.
1.0
last year Dont work for this company Phil the owner thinkes he is better than his employee's becaus he ownes the company he thinks his employees are below him. But this man smashes up his his personal cars. His work vechicals speedometer dont work gas gages dont work he is a very cheap man he has a corvette and drives it around north minneapolis to try and show how much money he has this was from a former employee josh who just quit and his installers talk about how cheap he is
last year Frank Dobbs began work for Magic Carpets on a trial basis. He worked on Tuesday, Wednesday, Thursday and Friday. After collecting his payroll check on Friday, he left without a word to anyone, and never came back. The person referred to as Josh in the review, did take a week off......but is still a valuable employee of Magic Carpets.
5.0
last year We were driving by and decided to stop in. There is another flooring store just down the road that didn't want our business. When we walked into Magic Carpets we were immediately greeted and helped by someone knowledgeable and willing to help us find the right carpet for our basement. Will definitely do business with them again. Amazing selection and service!
5 months ago Very happy - that YOU are HAPPY CUSTOMER. Thank you for sharing.
5.0
last year We replaced 2000 square feet of carpet in our house after a water leak in our basement. Phil came by and we explained our desires and expectations for the carpet. He told us he thought he knew what we were looking for and brought one sample in and we were SOLD on it. They had it installed two days later-perfectly. I compared pricing with Lowe's and Home Depot and I am confident we ended up with a better product and around $1 less per square foot with Magic Carpet. This is the second time they have installed flooring for us and would strongly recommend Magic Carpet product and service.
last year Magic Carpets is very grateful for your business, and truly appreciated the review.
4.0
2 years ago We needed carpet after finishing our basement. We shopped around for quotes and magic carpets came in as the lowest out of 4. The selection was good and Jerry was really helpful in helping choose carpet. Someone came out to measure within 3 days and we were able to order the carpet the same day. One thing that set magic carpets apart was the fact that they had availability to install just one week after ordering. This is much better than a lot of big box stores that have an installation wait time of 3-4 weeks. The installers were polite and professional and we are very happy with our new carpet. One star comes off because the installers were about an hour late to start the job, which could be a deal breaker for someone who is taking time off work/can't work from home to get the carpet installed.
5.0
3 years ago We had GREAT service from start to finish. Someone came to the house with a nice variety of samples. The carpet layers were here on time and finished in a very reasonable amount of time. The best part is they include furniture moving with the cost!!!
last year Thank you for allowing Magic Carpets to install flooring in your home. We truly appreciate the business.
5.0
3 years ago I had quite a bit of carpet replaced this week at my home, and the young men who came to remove the old carpet and install the new carpet were courteous, skilled, and cleaned up afterwards very nicely. They even moved some of the larger furniture for me. The prices at Magic Carpets are extremely competitive and no added charges for stairs, etc. like the "Free" installation companies hit you for. The carpet they helped me picked out is beautiful and only took at week to have installed once I made a decision. I am very happy and will have them back soon to do a few more rooms.
last year Thank you for the review, and short explanation of our competitive pricing. Hope you are enjoying your new flooring.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Terrific !! I am a manager for a Rehab Company and we use Magic Carpets for all our projects. We have great response time and the installers are fast and clean. Their prices are competitive and they stand behind their work. I highly recommend Magic Carpets.
5.0
3 years ago Great experience working with them. They really know their stuff, and have great customer service. They are our only flooring store for us from now on!! I really highly recommend them.
5.0
3 years ago This store is family owned, and the entire family works there! They are invested in the business and are knowledgeable about flooring. I believe in supporting small businesses, and the Lachner family reflects the best of the best. Honest, hardworking people who promote community, give back, and are all good people! The store is beautiful!
5.0
3 years ago The entire process from research on their website, to the initial call into the store, and completion of the job were all done with exceptional service and quality. Everyone involved was very knowledgeable, friendly, and professional.
3 years ago Thank you for posting comments of your very positive flooring experience with Magic Carpets. We want all our customers to be happy, and it is good to know YOU ARE!
5.0
3 years ago The folks at Shaw Magic Carpets were absolutely excellent to work, with and we give them an A++ rating! They recently helped us complete a remodeling project to our home. We were in a time crunch, and local stores told us it would take WEEKS to get our flooring ordered and installed. After visiting several flooring stores in the area, we were thrilled when Magic Carpet was able to come out to measure our job just one day after our request, and then install our whole house carpet within a week, and finish our bathroom floor the very next day --- at a much lower cost than local competitors!! We found them to be extremely easy to work with, willing to do whatever was needed to get the job done, and frankly a pure pleasure. They had excellent communication, helped us come in under budget, and completed the project in a very professional manner. We could not recommend them more highly to anyone looking for flooring in the metro area! What a breath of fresh air to work with such a positive, professional, caring team who understand what customer service is all about!!
3 years ago The best "thank you " of all.......is a very happy customer.
1.0
3 years ago Overall, we had a pretty awful experience with our carpet install. There were numerous breakdowns in communication between the sales staff and the installers, which resulted in missing our target deadline for having the install completed (which we communicated numerous times to the sales staff). Additionally, we found a foreign object that was under the new carpet. After sending someone to fix this issue, there was yet another communication breakdown and it wasn't fixed. Once we took it upon ourselves to resolve it ourselves, we found that it was a piece of loose ceramic tile that the installers didn't notice at all and just put the carpet over. We communicated our disappointment to the company and as of this writing, we haven't heard a single response back. No apology, no sense of concern, not even "I'm looking into this". If you're reading this, there's a good possibility that you were directed to the company via their connection to Costco and you'd like to get 10% back on a Costco card. Find someone else.
2 years ago Magic Carpets understands that good communication with all our customers, is very important. In this case, our design consultant, did not fully understand home owners requirements, and we take full responsibility for that. The owner of Magic Carpets spoke directly with Ms Becker today, and offered any in stock 5 x 8 Area Rug, as our way of acknowledging their unhappiness.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This place is unreliable and unprofessional. I called to get a home estimate. The guy called to say he was running late and would be about 15 minutes behind schedule. He didn't show up until an hour later. After he measured the house he went to the car and realized he forgot the carpet samples at somebody else's home. He stated he would call the following day to confirm an appt for that week. He never called the next day or the day after. He finally called on the day that he told us he thought he might be free. If we cannot rely on someone being on time or calling when they say they would call we couldn't rely on them installing carpets for us. Pass!
4.0
5 years ago they have a great team of people to work with there. i use them on a regular base.
5.0
5 years ago Fast, experienced, and competitively priced. They beat the 'big box' stores in every measurable way. I'm happy with the work they have done and they will continue to get my business in the future.
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago love my flooring. They did an amazing job. I came in, picked out my carpet and it installed within a week. Everyone was professional and helpful. They know what they are talking about.
5.0
7 years ago love my flooring. They did an amazing job. I came in, picked out my carpet and it installed within a week. Everyone was professional and helpful. They know what they are talking about.
5.0
8 years ago 1000's of HAPPY CUSTOMERS TOOT - TOOT'S OUR OWN HORN! Magic Carpets serves 1000's of home and business owners every year. As one of the largest flooring showrooms in the Twin Cities, we offer products for every style, installations for every situation, and…
5.0
8 years ago 1000's of HAPPY CUSTOMERS TOOT - TOOT'S OUR OWN HORN! Magic Carpets serves 1000's of home and business owners every year. As one of the largest flooring showrooms in the Twin Cities, we offer products for every style, installations for every situation, and prices for every budget. Very proud to be family owned and operated since 1989!
5.0
8 years ago Magic Carpets response to dissatisfied review Knocked over Plant! A professional carpet cleaner was dispatched to clean up the spilt dirt, and that area came totally clean. Customer was very happy, because in addition to the dirt area, a few other spots were cleaned, at no charge. …
5.0
8 years ago Magic Carpets response to dissatisfied review Knocked over Plant! A professional carpet cleaner was dispatched to clean up the spilt dirt, and that area came totally clean. Customer was very happy, because in addition to the dirt area, a few other spots were cleaned, at no charge. Phone calls were returned, some times several times a day. We did not originally install this carpet, but were only called upon to do a restretch, which our installer did not feel would hold, due to the poor condition of the carpet.
1.0
8 years ago Very Dissatisfied Customer I called Magic Carpets in Brooklyn Park to come out and stretch a small area of carpet. Installers came to my home and knocked over a fairly large plant in the corner of this room. The plant had been watered, so the dirt from the plant…