EXPRESSIONS IN FLOORING INC
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
2 days ago
Terrible experience with Expression in Flooring. I live in Heather Gardens and contracted with Expressions to remove the wall separating the kitchen and dining room, install a new island in the kitchen with new granite counter tops throughout the kitchen, and hardwood flooring on the 1st floor. I ordered white cabinets for the new island, but when they came they were black. I didn't find out about the problem until I went to pick out the granite counter tops. I said that I needed granite to go with the white cabinets and was told that the cabinets were black. When I contacted Mr Tim Rempel, he told me I had two choices: 1) learn to love black, or 2) pay to have the cabinets painted white. I am guilty of trusting Mr. Rempel in that I did not thoroughly review the contract. However, Mr. Rempel never did explain why all the accessories for the cabinets, coordinated with white cabinets not black. After the project was complete they did offer to supply the paint, if I would paint the new cabinets. Due to the poor management of Expressions, I wasted hundreds if thousand of dollars. The Asbestos Abatement Company charged me an extra $800 for work directed by Expressions, which they immediately took out. I was charged an extra $375 to level the existing kitchen cabinets, which the cabinet company told me that Expressions should have known about. I had to supply Expressions with a sheet of drywall because they measured wrong. Twice they measures the flooring wrong. The first time they had to stop and get additional subflooring, and the second time when installing the hardwood, I had a week delay while waiting for the wood to arrive. I had to repaint one wall which they damaged while installing the flooring, and they got glue on the existing kitchen cabinets. Finally, a number of items were missing from my garage while they worked here.
This is a small Mom and Pop shop and everyone that works there is super friendly and knowledgeable. Never pressured me to buy, I felt comfortable the entire time.
2 years ago
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4 years ago