Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Be warned...make sure you put an install by date in your contract. I ordered flooring back in December as of today I still do not have my floor. Thankfully I had an install date in my contract and was able to get my deposit back. I was told my floor would be delivered in Jan. no floor, I was told again another two weeks it will be here, still no floor, yet again it will be here in another week... guess what still no floor. It took me to call the flooring company direct in calf. to learn that there would be no floor and they didn't know when they would have product, there was a mill shortage. Rogers flooring could not be honest enough to tell me that. After having to get the owner involved I finally was able to get my deposit back. The owner did find out that the flooring would be available in March or April. We had a verbal agreement that when the floor came in I would bring back in my deposit. He assured me he would call me weekly if he had to keep tabs on this product. 2 1/2 months has gone by have not heard a word. I called the floor company direct to learn that the product is available. I left word for Rogers flooring asking for an update.... no return call. I would not recommend nor deal with this company.
7 months ago
I'm updating to 3 stars since they did come out & are working with us and the manufacturer to replace the carpeting. I will update once this is resolved.
2 years ago
DO NOT have them do your stairs. My wood stairs look like I did them. Upon calling to have them looked at they come up with every excuse, avoid phone calls, do not fix their poor workmanship, etc. They DO NOT back up their work and quite frankly if you are putting in wood flooring or the like, it comes at a high price. Never using them again!
2 years ago
We could not have asked for nor expected a more professional experience than through Roger's Flooring. We recently had our oak floors refinished and found the work was expectional. We then decided to work with them for carpeting. The prices were very fair and far lower than other large companies, the work performed was accurate and, even the cleanup was far more than we expected. We highly recommend this company to anyone looking for florring or carpeting in their home.
4 years ago
We have bought both carpeting and flooring from Roger's over more than a decade and a half. We have found their prices fair, the work they have done in installation quick, clean and professional, and the overall experience, as above, excellent. My wife and I recommend them highly.
5 years ago
best flooring company highly recommend
My husband and I recently bought a fixer upper! The house had terrible flooring and didn't want to have to pay an arm and a leg to put flooring throughout the entire house! Went to a couple different places and none was in our budget! Feeling down about the whole thing, my mother suggested rogers flooring. So my husband and I decided to give it a try! My husband and I get to rogers flooring and were greeted right away! We talked about our issues with our new home and told them our budget! We wanted hard wood and tiles in the kitchen and baths but if it wasn't in our budget to do the kitchen and baths we would be ok with that! Well let me just tell you we were so pleased to find out that with what er thought was a low budget WE GOT ALL ROOMS WITH HARD WOOD FLOORS ALL THE BATHS TILED AND THE KITCHEN TILED ALSO! THEN WE HAD $ IN OUR BUDGET TO TO GET THE BATHTUB WALL AND THE KITCHEN BACK SPLASH DONE AS WELL (which we didn't think was possible! The workers were soo clean and fast with getting the job done. My husband and I are very pleases! I would recommend rogers flooring to anyone!
5 years ago
In a word ""awesome""
It's easy to see why Rogers Flooring has been in business for over 30 years!!\t\n\t\nThe first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. \t\nThanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5 years ago
In a word "awesome"
It's easy to see why Rogers Flooring has been in business for over 30 years!! The first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. Thanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
8 years ago
The sales person I spoke with and the sales manager will tell you anything you want to hear to make a sale and then they don't or won't follow through on their deal. I bought carpeting for one room and it wasn't what I ordered. Different color than the sample. They even admitted to me that it was different but claimed that their was nothing they could do. Do yourself a favor and drive past this place and save yourself a big head ache. Rogers Flooring cannot be trusted.