CARPET MILL INC

4.6
|
29 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mill 7342 E Broadway Blvd Ste 100, Tucson, AZ 85710-0404 520-722-5650 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
29 Reviews

Reviews

1.0
last month This experience started off great. In fact, I thought that I had found a carpet store for all of my rental homes's needs. However, aside from getting the best price the rest went downhill. This install was supposed to be a one day event (approximately 1500 sf). They kept having to come back for a total of three days. When I went by the day ofter they finished, I noticed the installers had damaged quite a bit of baseboards and walls. The reason I noticed the damage right away was because the entire house (walls, baseboards, and doors) had been repainted just a few days before. I also noticed that the carpet was frayed in many sections on the stairs from the tool they use. I called Marshall with my concerns, and was given two options.... 1. Have the guys who damaged my house repaint those areas (no thanks as I was concerned they'll do even more damage given they couldn't do their job without damaging my home) or 2. Have their pay penalized for the cost to repair. I sent the pictures to Marshall to confirm and show him the damage, and I got no reply. Nothing. I don't know what bothered me more; the lack of apology or that he told me he was going to take pay away from his employees. I've had a ton of carpet installed. The only time you see damage like what I experienced is when you have employees that are not trained or just plain overworked. Great prices, but not worth the chance you're taking to have your home damaged with a bad install. Next time I'll go somewhere else.
5.0
last month Marshall has been fabulous to work with on all of our projects. Great prices, excellent selection and the best installers. I never have to worry about our floor covering being installed. They arrive on time and gets done correctly. We had a problem one time with fireplace accent tiles. Marshall came back and they torn out the incorrect sized tiles that were installed. They made sure it was done with the correct size and you would never know that had happened. We appreciate everything you do for us and our projects and look forward to decades more of business between us. I love the carpet you installed in my house in 2014 too. Thank you Keith Johnson
5.0
3 months ago This customer did not leave a comment.
3 months ago Hi Angela, we appreciate you taking the time to send in your 5 star rating and thank you for your business.
5.0
6 months ago I had passed Carpet Mill many times and just never paid attention to it, since I had no need of carpeting, but after doing some comparison shopping for new flooring for my bedroom, I decided to check them out and discovered that they have far more than just carpets. From my first contact over the phone with Bob, to my in-home visit with Marshall, and then finally, going to the store to make my final selection, I was impressed. They are friendly, courteous, knowledgeable, and have an almost endless selection of options - at very reasonable prices - about half of what I was quoted by one of their well-known Tucson competitors for almost exactly the same flooring. There were no hidden add-ons for things like delivery, removal of my old carpet, and moving all of my furniture out of the bedroom as well as putting it back when they completed the work. Install was smooth and professional. Jesse and Jose clearly knew what they were doing, and were friendly and very patient with my questions, and preferences for taking down and setting up the furniture. In short, I highly recommend Carpet Mill and will definitely use them for the next flooring project in my home.
5.0
7 months ago Marshall & his crew know the business. They give you a quote without "oops" we mis-calculated and add $$$$ on to your bill. The quality of work is unmatched, and the friendliness of all is a nice extra. Also, they come when they say they are coming. How different!!!
7 months ago Hi Karen. how nice of you to take the time to post these really nice comments. It is our pleasure to serve you. Please call us if there is anything more we can do.
5.0
8 months ago As a property manager I need to replace flooring more often than like. Marshall at Carpet Mill has always been there for me giving me the best price and quality
8 months ago Thanks for thinking us of David and for taking the time to post your comments. We appreciate your business and you can always count on us!
5.0
9 months ago These guys are the best! Marshall and his team are honest, dependable and experts in the flooring world. I would never go to one of those statewide or national flooring companies because they are too big to care. Carpet Mill is locally owned and operated and they want to do the right thing for their community!
5.0
10 months ago Marshall and his staff of experts, found the flooring we wanted. His installation crew was very easy to work with and did an excellent job. Great attention to detail and worked with us on any issues. The flooring was completed in two days, with coordination with us for the placement of the transition pieces at a time convenient to us giving the hardwood time to "cure" in place. All in all, everyone was very easy to work with and very professional. We highly recommend Carpet Mill for your flooring needs. Thank You!
5.0
10 months ago We had our COREtec flooring installed on 4/22/19, it's beautiful! The 2 man crew arrived on time, introduced themselves & went to work. It took them about 6 hours to remove our old carpet, scrap up the adhesive, sweep up & then start the installation of our new flooring. They got the job done, cleaned up their mess, packed up & I paid my balance. They were professional, timely, respectful & we highly recommend Carpet Mill for all of your flooring needs. Marshall, the owner, runs a great company!
5.0
11 months ago Excellent service, help with a project for Gridley Middle school
8 months ago Our pleasure Greg.
5.0
11 months ago It was a pleasant experience having our fooring installed by this family owned business. Marshall, the owner, came to our home and gave us an estimate to install the flooring and also replace and paint the baseboards. The installation team was top notch. They were very experienced and have been doing this work for decades. Unlike big box stores, it's nice to know that the same store and installers will be around in the future. In summary, I received high quality materials and installation at a competitive price. Highly recommend.
8 months ago Thanks Greg! It was wonderful meeting you and happy to serve.
5.0
last year We purchased a home in Green Valley that needed new carpet in the bedrooms. The catch was that we were in Michigan and wanted to have it in place before furniture started arriving. After attempting to contact another store, who wouldn't even return my call, I contacted The Carpet Mill and spoke to Marshall. He helped me pick carpet, had the measurements confirmed and arranged installation. The carpet is perfect and so was the installation. All I had to do was make the right phone call...Thank you Marshall and your crew. Highly recommend you contact them first when you need new carpeting.
5.0
last year Carpet Mill is first class. Marshall retains his enthusiasm for making your floors great and just the way you want them, and the recommended installer Toby does extremely high quality work. Recommended all around.
5.0
last year I cannot say THANK YOU enough to Marshall and his team at the Carpet Mill. I am pregnant with my third baby, so my husband and I decided to get new carpet for the house. They are so professional and made things so easy for us from beginning to end. The best part is they are locally owned and operated. They were able to work with our budget and get us quality carpet, we could afford. We will be back for ALL of our flooring needs!
5.0
last year A five star rating does not seem like enough to give a business as awesome as Carpet MillI. I had outstanding customer service! It was such a pleasure to do business with a company as professional and reliable as Carpet Mill! I highly recommend Carpet Mill for any of your flooring needs. I look forward to using their services again in the future!
last year So nice of you to take the time and send in your positive review! We are here when you need us.
5.0
last year Great choice in flooring, great service, and great installation on time.
last year Thank you so much for your kind words Maria! Let us know if there is anything we can help you with your flooring.
5.0
last year This customer did not leave a comment.
8 months ago Thanks Kacey. Call us if you need us.
5.0
last year This company, the owner, Marshall gave me nothing but top notch professional care. The installer, Toby, did a beautiful, flawless job removing carpeting and installing tile. I can't imagine any carpet or tile business doing better... And I can't imagine a more reliable and talented installer then Toby.
5.0
last year This is a company that treats you like family. Marshall is amazing to work with!! This guy knows how to take good care and leaves you feeling peaceful. You just know the job will be well done. I am beyond happy with my office floor. My office is fabulous. Thank you Carpet Mill!
last year Thank you so much Kym for your kind word and you are so welcome. You were an amazing person to work with and you have great taste in flooring. We are glad you are part of the Carpet Mill family!
1.0
last year This customer did not leave a comment.
5 months ago Hi Tom, our goal is to always provide 5 star service. Please give Marshall a call and we can discuss what went wrong.
5.0
3 years ago What a great time I had shopping for carpet at Carpet Mill. The owner Marshall knows all there is to know about flooring and I knew I was making the right decision based on our conversation. Plus I saved a lot of money.
5.0
4 years ago This company is wonderful to work with. I have had two complete homes done in high end laminate and another with partial laminate and partial carpet by Carpet Mill. They are courteous and prompt and have nothing but top notch installers working for them. I can highly recommend them with no hesitation. Give them a try and you will be happy with them too.
1.0
4 years ago I had carpet mill install tile in my house in 2010, within a few weeks my grout started to come up I called Marshall the owner and he said the grout was defective so he would send out a representative from the grout company, nobody ever came. I had another tile guy come look at my tile and he said the grout wasn't mixed correctly! I have called several times and they said they would come out over the past five years, I am very frustrated I spent over 9000$ to have porcelain tile in, in may they sent a tile guy out Toby the original one who put the tile in and he ripped my tile out in the kitchen we are walking on wood, he said I will order the correct tile and we will install it. Well its August Marshall said he would come out to my house today to look at it again nobody showed up no phone call! Marshall is saying they don't make my tile anymore I have called them over 30 times in the past five years they are liars and I am thoroughly disgusted, I am telling you they do not follow through and they are not licensed don't be deceived please go to another place! I will be contacting the news and I am going to sue! See you in court Marshall that's if you show up! In response to the new post from the carpet mill they are being untruthful again, we have called several times over the past years, we have called and left several messages, because of the promises they would come back out and never have. They continue to avoid our calls and tell us that the man that they need has pancreatic cancer, then Marshall told us that our tile that they pulled up is no longer available. When Toby came out he said no problem I will order the tile and we will install it at our cost! Now he refuses to call us back! Worst company ever! Marshall we will see you in court we have Toby on video when he came out and exactly what he said, we will alse sue for defamation of character for lying about us! You continue to give us false promises and you lie! The grout is coming up in my laundry room in my hallway in my master bathroom, if you call it bullying for us to continue to call for you to do what we paid for and you promised is ridiculous! Whatever happen to customer service Marshall? This is the fastest response I have got from you since I had my tile and carpet put in. Did you call me? No you took to the internet the same day to try and defend your lousy business practices!
4 years ago In regards to the first issue of the grout, a installer did in fact go to the residents a repair the areas that were pointed out by customer. Then 4 years later the customer called about issues with tile in the kitchen. A installer was sent out to see if issue was any how related to the Us. When the installer arrived he did see tile buckling. The homeowner asked the installer to pull up a tile to see if he could tell what the problem was. When he did , the floor was soaked down to the sub floor and surrounding areas. The homeowners sawthe water and then proceeded to find more water under the sink. We are not responsible for floors damaged by leaky or flooded plumbing. The homeowners said they will have to call their insurance and go from there. The water damage looked extensive . Now they are harassing the installer, calling and texting him at all hours , including threats at 2am (we have the texts and voice mails). These people have went to far and bullying will not work. Thank you carpetmill
5.0
5 years ago I have been using Carpet Mill for the last 5 years on all my home remodels. They have great pricing and the customer service is hard to beat.
8 months ago Good to hear from you William! Thanks for the nice thoughts!
5.0
5 years ago I had some specialty needs and they not only knew exactly what I was looking for they gave me several choices. Made my decision so much easier!
last year Our pleasure Robert. You call us anytime and say hi to the familia!
5.0
6 years ago Carpet Mill is an older, well established company that seems to advertise by word of mouth more than anything else. GREAT installers. I've purchased both carpet and laminate from them. The carpet was actually the weight I chose, and not a cheaper version of the same thing. The laminate top quality, at the same price as medium quality elsewhere.
5.0
6 years ago After shopping around many flooring stores as well as a big box store. I found this company to be a great value. Having people in my home was a very uncomfortable idea but after meeting the crew I felt at ease. After the job was completed I felt very excited about what a wonder job that was done. I would recommend this company.
5.0
7 years ago Carpet Mill provides the best value of any flooring company in Tucson
8 months ago Thanks Richard! Stop by and say hi whenever you come back to visit Tucson.
5.0
8 years ago Excellent selection of carpeting, tile & wood flooring. The staff is exceptional! both sales and installation. I highly recommend them to anyone considering new flooring. Very reasonably priced.