Stores
Dealer Profile

CARPET MILL INC

4.3

52 Reviews

Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.

4.3

52 Reviews

Reviews

5.0

michael m. 2 days ago Nice people. Perfect job every time with high quality product and service. Stop here first when shopping for floor covering, then relax.

5.0

David R. 3 months ago Great price, fast expert install, great people to work with. Great company!

Anonymous 2 months ago We appreciate you taking time to share your experience with us David. We thank you for your 5 star rating, your kind words and for allowing us to partner with you.

5.0

Digital M. 3 months ago Always 5 star service! Thanks to Marshall and his team!

Anonymous 3 months ago You're welcom Robert. We'll give you a check in follow up call next week! Thanks for the 5 star review!

1.0

Melissa N. 4 months ago This customer did not leave a comment.

1.0

Toni 5 months ago Horrible service. Was to call us and never did, 3 times.And Store owners immediate response here to the critique of their poor service is again an indication that satisfying us when everything was apparently “OK” was unimportant, but when under the gun their tune quickly changes. To late to help now. You should have done this much earlier. We already found a far more responsive and professional company.

Anonymous 5 months ago Regrettably, we don’t know who this is and we don’t know if or when they called our store. We would appreciate the opportunity to speak with you. If you would like a call back, please call us. Our phone number is 520-722-5650. We will be more than happy to help you.

4.0

Colleen L. 9 months ago This customer did not leave a comment.

5.0

paul h. 9 months ago Family owned since the 70s friendly, and very professional. The absolute best for carpet and flooring

Anonymous 9 months ago Happy you were pleased with our service Paul. Thank you for sharing your experience, your 5 star rating and for your business.

5.0

DJ F. 10 months ago Fantastic family business !! Marshall, Daniel and his flooring crews were very accommodating and polite! I have had Marshall install tile and carpeting in two homes and I couldn't be happier with the level of service, expertise and ethics the Carpet Mill has shown me. The room measurements were spot on with hardly any waste or lots of material left over... Marshall help me save money by not having all that excess. The quality of the products and service is excellent and unmatched anywhere else! I have dealt with a number of flooring/home improvement companies and Marshall, his crews and The Carpet Mill is a cut above the rest !!!! Keep up the fantastic work gentlemen !! and I will be back when my next project comes up.....Thank you ! Thank you! Dee J Broadwell

Anonymous 10 months ago Thank you so much we appreciate your business you were just a joy to work with you ever have any questions please call us will be more than happy to help you

1.0

20 1. 11 months ago Terrible Experience. Our general contractor told us at the beginning of our remodel that we would be purchasing all our own materials and recommended Marshall to install new vinyl flooring throughout our entire house. Consulted with Marshall and he recommended several products. We selected and purchased one of the exact products that Marshall highly recommended. Called Marshall to schedule the install and he flat out refused to do the job because we didn’t purchase the materials through him. Total waste of time and not worth the hassle. If you need someone who is reliable I recommend you take your business elsewhere.

Anonymous 11 months ago Hello 20 19. We strive for 5 star service every time. It does, however, appear there was confusion in our conversation. Perhaps we could communicate over the phone. Please call me (Marshall) at your convenience. My number is 591-9001. I look forward to speaking with you.

5.0

Monica W. 11 months ago By far the best experience ever!! Anthony was amazing !!He is so professional,answered all of our questions and truly made the whole experience wonderful !! Would highly recommend this company because of its outstanding employees!!

Anonymous 11 months ago So nice of you to take time to share your experience Monica. We agree with your kind words about Anthony! Thank you for you for your 5 star rating, your recommendation and of course your business. A Happy 2022 to you!

5.0

Malia D. last year Wonderful family run business. Knowledgable and attentive to your flooring needs. Highly recommend this business.

Anonymous 11 months ago Well we believe you are wonderful yourself Malia. Thanks for taking time to send in your 5 star rating, your recommendation and for your business. Happy 2022!

1.0

Sandra B. last year Worst experience ever. Marshall was so RUDE! They didnt show up when scheduled and said they were behind on work as I waited 4 weeks to get done and the day for installation they were late and didnt complete the job. Go with anybody else! You are wasting time and money here

Anonymous last year Hello Sandra, we strive for five star service every time, however, it appears we fell short of expectations this time. Although you provided details, we are interested in hearing more about the situation so we can address things here. …MoreHello Sandra, we strive for five star service every time, however, it appears we fell short of expectations this time. Although you provided details, we are interested in hearing more about the situation so we can address things here. Please reach out to us via the following number: 520-591-9007. We value your feedback and we look forward to hearing from you.

1.0

Stephanie F. last year This customer did not leave a comment.

1.0

April D. last year Horrible company. Scheduled for carpet replacement service on Monday between 8:30-9 Am and they never showed up!! My mother called and they said “ they remembered it was for today but didn’t see it scheduled in there system?” Rescheduled for tomorrow morning same time. How annoying!!

Anonymous last year Hello April, , we strive for five star service every time Although you provided details, we are interested in hearing more about the situation so we can address things here. Please reach out to us via the following number: 520-591-9007. We value your feedback and we look forward to hearing from you.

5.0

Keith R. last year This customer did not leave a comment.

5.0

D. D. last year I highly recommend this company! Marshall and his team exceeded my expectations in every way. This is a family business and it is obvious they care about their customers. They are reasonably priced as well. Please if you are considering a flooring update, go with Carpet Mill !

Anonymous last year Hi D.D. our goal is 5 star service every time and we are happy that is what you experienced. We thank you for sharing your thoughts and of course for being a Carpet Mill customer.

5.0

Pete S. last year I will be Blunt. This firm and all of their employees “Exceeded our Expectations!” They installed over 1,200 ft of flooring on time in a flawless respectfull manner. Thank you Marshall, Ray and your team!!!

Anonymous last year You are welcome and it is our pleasure to serve you Pete! Thank you for taking time to share your experience, for the 5 star rating and your business.

5.0

E M. last year Carpet Mill had the best carpet I found anywhere and they installed it perfectly. Their prices were very low compared to other carpet stores I checked.

Anonymous last year Happy to serve Ed. We appreciate your 5 star rating and for sharing your experience. Thank you for your business.

5.0

Leslie W. 2 years ago This customer did not leave a comment.

5.0

Ed M. 2 years ago This customer did not leave a comment.

1.0

Ed M. 2 years ago I ordered carpet for most of my house from Carpet Mill about a month ago and shortly thereafter the installer came out and installed it - except one room. For whatever reason Carpet Mill did not bring enough carpet for all the rooms in my house as we agreed to. I worked with Marshall who (I think) is the owner of Carpet Mill. At this point I have paid Carpet Mill the full bill of $10,838.00 for this job. I paid them in full. The day the installer found he did not have enough carpet to finish the job Marshall said the additional carpet would be delivered and ready to install in a few days (that was about a month ago). Every time I talk to Marshall he keeps telling me "a few days"... I now suspect I may be experiencing the same situation that "Rebecca Davidson" reported in her Google review of Carpet Mill. I texted Marshall several days ago and he never answered my text so yesterday (7/8/2020) I called Marshall at his store. The girl who answered the phone seemed to be very hesitant to allow me to talk to Marshall for some reason but she eventually did allow me to talk to him and he seemed very angry. He had a very angry tone in his voice. He seemed very annoyed that I called and asked for an update. Anyway he gave me the same "in a few days" line I heard so many times before and that was it. At this point I am ready to sue Carpet Mill in court. I will hold off though to give them another chance to correct this situation. If they correct the situation in a timely manner I will not sue. If I do not see action soon though I will take them to court.

5.0

Robert B. 2 years ago This customer did not leave a comment.

5.0

Melissa F. 2 years ago Bill and his son came to our house and installed Luxury vinyl to the downstairs and upstairs of our home. They were on time, professional, and did a great job! Even with the excess tile removal in the kitchen, they remained on schedule. The service both at home and in their store was easy and straightforward. We are 100% satisfied!

Anonymous 2 years ago We appreciate you taking time to give us a 5 star rating and for sharing your experience here on Google. We thank you for your business. Enjoy your new flooring!

5.0

David H. 3 years ago Nice family run business. Great prices and selection. We had our first floor carpeting replaced with tile and the entire second floor re-carpeted. The floors look amazing. Couldn't be happier.

Anonymous 2 years ago We appreciate you taking time to send in your five star rating and for sharing your experience and of course thank you for your business David.

1.0

Valerie W. 3 years ago This customer did not leave a comment.

5.0

Keith J. 3 years ago This customer did not leave a comment.

5.0

Angela H. 3 years ago This customer did not leave a comment.

Anonymous 3 years ago Hi Angela, we appreciate you taking the time to send in your 5 star rating and thank you for your business.

5.0

Barbara S. 3 years ago This customer did not leave a comment.

5.0

Karen K. 3 years ago Marshall & his crew know the business. They give you a quote without "oops" we mis-calculated and add $$$$ on to your bill. The quality of work is unmatched, and the friendliness of all is a nice extra. Also, they come when they say they are coming. How different!!!

Anonymous 3 years ago Hi Karen. how nice of you to take the time to post these really nice comments. It is our pleasure to serve you. Please call us if there is anything more we can do.

5.0

David T. 3 years ago As a property manager I need to replace flooring more often than like. Marshall at Carpet Mill has always been there for me giving me the best price and quality

Anonymous 3 years ago Thanks for thinking us of David and for taking the time to post your comments. We appreciate your business and you can always count on us!

5.0

Terri B. 4 years ago This customer did not leave a comment.

5.0

Jerry F. 4 years ago This customer did not leave a comment.

5.0

Debra P. 4 years ago This customer did not leave a comment.

5.0

Greg E. 4 years ago Excellent service, help with a project for Gridley Middle school

Anonymous 3 years ago Our pleasure Greg.

5.0

Gary G. 4 years ago It was a pleasant experience having our fooring installed by this family owned business. Marshall, the owner, came to our home and gave us an estimate to install the flooring and also replace and paint the baseboards.The installation team was top notch. They were very experienced and have been doing this work for decades. Unlike big box stores, it's nice to know that the same store and installers will be around in the future.In summary, I received high quality materials and installation at a competitive price. Highly recommend.

Anonymous 3 years ago Thanks Greg! It was wonderful meeting you and happy to serve.

5.0

Lorena L. 4 years ago This customer did not leave a comment.

5.0

George R. 4 years ago This customer did not leave a comment.

5.0

Sarah G. 4 years ago This customer did not leave a comment.

5.0

Brenda K. 4 years ago A five star rating does not seem like enough to give a business as awesome as Carpet MillI. I had outstanding customer service! It was such a pleasure to do business with a company as professional and reliable as Carpet Mill! I highly recommend Carpet Mill for any of your flooring needs. I look forward to using their services again in the future!

Anonymous 4 years ago So nice of you to take the time and send in your positive review! We are here when you need us.

5.0

Maria 4 years ago Great choice in flooring, great service, and great installation on time.

Anonymous 4 years ago Thank you so much for your kind words Maria! Let us know if there is anything we can help you with your flooring.

5.0

Kacey L. 4 years ago This customer did not leave a comment.

Anonymous 3 years ago Thanks Kacey. Call us if you need us.

5.0

Jane G. 4 years ago This customer did not leave a comment.

5.0

Kym K. 5 years ago This is a company that treats you like family. Marshall is amazing to work with!! This guy knows how to take good care and leaves you feeling peaceful. You just know the job will be well done. I am beyond happy with my office floor. My office is fabulous. Thank you Carpet Mill!

Anonymous 5 years ago Thank you so much Kym for your kind word and you are so welcome. You were an amazing person to work with and you have great taste in flooring. We are glad you are part of the Carpet Mill family!

1.0

Tom W. 5 years ago This customer did not leave a comment.

Anonymous 3 years ago Hi Tom, our goal is to always provide 5 star service. Please give Marshall a call and we can discuss what went wrong.

5.0

Robert H. 6 years ago This customer did not leave a comment.

5.0

Brynn C. 7 years ago This customer did not leave a comment.

5.0

William M. 7 years ago I have been using Carpet Mill for the last 5 years on all my home remodels. They have great pricing and the customer service is hard to beat.

Anonymous 3 years ago Good to hear from you William! Thanks for the nice thoughts!

5.0

Robert H. 7 years ago I had some specialty needs and they not only knew exactly what I was looking for they gave me several choices. Made my decision so much easier!

Anonymous 5 years ago Our pleasure Robert. You call us anytime and say hi to the familia!