CARPET MILL INC

4.4
|
42 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mill 7342 E Broadway Blvd Ste 100, Tucson, AZ 85710-0404 520-722-5650 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.4
|
42 Reviews

Reviews

1.0
2 weeks ago Worst experience ever. Marshall was so RUDE! They didnt show up when scheduled and said they were behind on work as I waited 4 weeks to get done and the day for installation they were late and didnt complete the job. Go with anybody else! You are wasting time and money here
last week Hello Sandra, we strive for five star service every time, however, it appears we fell short of expectations this time. Although you provided details, we are interested in hearing more about the situation so we can address things here. …MoreHello Sandra, we strive for five star service every time, however, it appears we fell short of expectations this time. Although you provided details, we are interested in hearing more about the situation so we can address things here. Please reach out to us via the following number: 520-591-9007. We value your feedback and we look forward to hearing from you.
1.0
last month If communication is important to you, look elsewhere. No-show appts, multiple excuses, lack of follow-through, right hand not knowing what left hand is doing, very disorganized management. After 4 mths of waiting asked for deposit back and extremely happy with other company. Would not recommend Carpet Mill.
1.0
7 months ago Horrible company. Scheduled for carpet replacement service on Monday between 8:30-9 Am and they never showed up!! My mother called and they said “ they remembered it was for today but didn’t see it scheduled in there system?” Rescheduled for tomorrow morning same time. How annoying!!
5.0
7 months ago My wife and I stopped in to the Carpet Mill after visiting some other companies selling vinyl plank flooring and boy were we glad we did! We were promptly met by Anthony who spent a great deal of time explaining the differences in vinyl flooring. He sent us home with samples, came by our house and measured rooms, etc.. emailed us an estimate that was very competitive for the quality of product we chose! We met the owner Marshall several times, who promptly returned my calls about scheduling, product availability, etc.. We broke our flooring project into two separate jobs.. separated by a month or so.. both crews were just fantastic and we couldn't be happier with the level of craftsmanship they performed. I highly recommend Marshall and his crew from the Carpet Mill!
5.0
8 months ago I highly recommend this company! Marshall and his team exceeded my expectations in every way. This is a family business and it is obvious they care about their customers. They are reasonably priced as well. Please if you are considering a flooring update, go with Carpet Mill !
8 months ago Hi D.D. our goal is 5 star service every time and we are happy that is what you experienced. We thank you for sharing your thoughts and of course for being a Carpet Mill customer.
5.0
8 months ago I will be Blunt. This firm and all of their employees “Exceeded our Expectations!” They installed over 1,200 ft of flooring on time in a flawless respectfull manner. Thank you Marshall, Ray and your team!!!
8 months ago You are welcome and it is our pleasure to serve you Pete! Thank you for taking time to share your experience, for the 5 star rating and your business.
5.0
12 months ago I posted a one star review the other day because the first installation was terrible, but then I found out that the installers were hired contractors on their first(?) install. The owner then sent Jesse to reinstall. I had to pick different carpet because during COVID some things just aren't available (understandable). The difference was literally night and day!! I have completely changed my mind and am now happy to give the Carpet Mill a 5 star review. They made a mistake in hiring people who were dishonest about their experience and who kept the large remnant from their shotty install but took responsibility and fixed the problem in a very timely manner. I will definitely use this company again especially if I can specifically request Jesse as my installer. His work is impeccable.
5.0
last year Carpet Mill had the best carpet I found anywhere and they installed it perfectly. Their prices were very low compared to other carpet stores I checked.
5.0
last year Carpet Mill had the best carpet I found anywhere and they installed it perfectly. Their prices were very low compared to other carpet stores I checked.
last year Happy to serve Ed. We appreciate your 5 star rating and for sharing your experience. Thank you for your business.
1.0
last year I ordered carpet for most of my house from Carpet Mill about a month ago and shortly thereafter the installer came out and installed it - except one room. For whatever reason Carpet Mill did not bring enough carpet for all the rooms in my house as we agreed to. I worked with Marshall who (I think) is the owner of Carpet Mill. At this point I have paid Carpet Mill the full bill of $10,838.00 for this job. I paid them in full. The day the installer found he did not have enough carpet to finish the job Marshall said the additional carpet would be delivered and ready to install in a few days (that was about a month ago). Every time I talk to Marshall he keeps telling me "a few days"... I now suspect I may be experiencing the same situation that "Rebecca Davidson" reported in her Google review of Carpet Mill. I texted Marshall several days ago and he never answered my text so yesterday (7/8/2020) I called Marshall at his store. The girl who answered the phone seemed to be very hesitant to allow me to talk to Marshall for some reason but she eventually did allow me to talk to him and he seemed very angry. He had a very angry tone in his voice. He seemed very annoyed that I called and asked for an update. Anyway he gave me the same "in a few days" line I heard so many times before and that was it. At this point I am ready to sue Carpet Mill in court. I will hold off though to give them another chance to correct this situation. If they correct the situation in a timely manner I will not sue. If I do not see action soon though I will take them to court.
5.0
last year Good selection. Competitive pricing. Installation was timely and flawless. Highly recommend Certainly should consider Carpet Mill when shopping for flooring.
5.0
last year Bill and his son came to our house and installed Luxury vinyl to the downstairs and upstairs of our home. They were on time, professional, and did a great job! Even with the excess tile removal in the kitchen, they remained on schedule. The service both at home and in their store was easy and straightforward. We are 100% satisfied!
last year We appreciate you taking time to give us a 5 star rating and for sharing your experience here on Google. We thank you for your business. Enjoy your new flooring!
5.0
last year This customer did not leave a comment.
last year Hi Angela, we appreciate you taking the time to send in your 5 star rating and thank you for your business.
5.0
last year Nice family run business. Great prices and selection. We had our first floor carpeting replaced with tile and the entire second floor re-carpeted. The floors look amazing. Couldn't be happier.
last year We appreciate you taking time to send in your five star rating and for sharing your experience and of course thank you for your business David.
1.0
last year This experience started off great. In fact, I thought that I had found a carpet store for all of my rental homes's needs. However, aside from getting the best price the rest went downhill. This install was supposed to be a one day event (approximately 1500 sf). They kept having to come back for a total of three days. When I went by the day ofter they finished, I noticed the installers had damaged quite a bit of baseboards and walls. The reason I noticed the damage right away was because the entire house (walls, baseboards, and doors) had been repainted just a few days before. I also noticed that the carpet was frayed in many sections on the stairs from the tool they use. I called Marshall with my concerns, and was given two options.... 1. Have the guys who damaged my house repaint those areas (no thanks as I was concerned they'll do even more damage given they couldn't do their job without damaging my home) or 2. Have their pay penalized for the cost to repair. I sent the pictures to Marshall to confirm and show him the damage, and I got no reply. Nothing. I don't know what bothered me more; the lack of apology or that he told me he was going to take pay away from his employees. I've had a ton of carpet installed. The only time you see damage like what I experienced is when you have employees that are not trained or just plain overworked. Great prices, but not worth the chance you're taking to have your home damaged with a bad install. Next time I'll go somewhere else.
5.0
last year Marshall has been fabulous to work with on all of our projects. Great prices, excellent selection and the best installers. I never have to worry about our floor covering being installed. They arrive on time and gets done correctly. We had a problem one time with fireplace accent tiles. Marshall came back and they torn out the incorrect sized tiles that were installed. They made sure it was done with the correct size and you would never know that had happened. We appreciate everything you do for us and our projects and look forward to decades more of business between us. I love the carpet you installed in my house in 2014 too. Thank youKeith Johnson
5.0
last year This customer did not leave a comment.
last year Hi Angela, we appreciate you taking the time to send in your 5 star rating and thank you for your business.
5.0
2 years ago I had passed Carpet Mill many times and just never paid attention to it, since I had no need of carpeting, but after doing some comparison shopping for new flooring for my bedroom, I decided to check them out and discovered that they have far more than just carpets. From my first contact over the phone with Bob, to my in-home visit with Marshall, and then finally, going to the store to make my final selection, I was impressed. They are friendly, courteous, knowledgeable, and have an almost endless selection of options - at very reasonable prices - about half of what I was quoted by one of their well-known Tucson competitors for almost exactly the same flooring. There were no hidden add-ons for things like delivery, removal of my old carpet, and moving all of my furniture out of the bedroom as well as putting it back when they completed the work. Install was smooth and professional. Jesse and Jose clearly knew what they were doing, and were friendly and very patient with my questions, and preferences for taking down and setting up the furniture. In short, I highly recommend Carpet Mill and will definitely use them for the next flooring project in my home.
5.0
2 years ago Marshall & his crew know the business. They give you a quote without "oops" we mis-calculated and add $$$$ on to your bill. The quality of work is unmatched, and the friendliness of all is a nice extra. Also, they come when they say they are coming. How different!!!
2 years ago Hi Karen. how nice of you to take the time to post these really nice comments. It is our pleasure to serve you. Please call us if there is anything more we can do.
5.0
2 years ago As a property manager I need to replace flooring more often than like. Marshall at Carpet Mill has always been there for me giving me the best price and quality
2 years ago Thanks for thinking us of David and for taking the time to post your comments. We appreciate your business and you can always count on us!
5.0
2 years ago These guys are the best! Marshall and his team are honest, dependable and experts in the flooring world. I would never go to one of those statewide or national flooring companies because they are too big to care. Carpet Mill is locally owned and operated and they want to do the right thing for their community!
5.0
2 years ago Marshall and his staff of experts, found the flooring we wanted. His installation crew was very easy to work with and did an excellent job. Great attention to detail and worked with us on any issues. The flooring was completed in two days, with coordination with us for the placement of the transition pieces at a time convenient to us giving the hardwood time to "cure" in place. All in all, everyone was very easy to work with and very professional. We highly recommend Carpet Mill for your flooring needs. Thank You!
5.0
2 years ago We had our COREtec flooring installed on 4/22/19, it's beautiful! The 2 man crew arrived on time, introduced themselves & went to work. It took them about 6 hours to remove our old carpet, scrap up the adhesive, sweep up & then start the installation of our new flooring. They got the job done, cleaned up their mess, packed up & I paid my balance. They were professional, timely, respectful & we highly recommend Carpet Mill for all of your flooring needs. Marshall, the owner, runs a great company!
5.0
3 years ago Excellent service, help with a project for Gridley Middle school
2 years ago Our pleasure Greg.
5.0
3 years ago It was a pleasant experience having our fooring installed by this family owned business. Marshall, the owner, came to our home and gave us an estimate to install the flooring and also replace and paint the baseboards.The installation team was top notch. They were very experienced and have been doing this work for decades. Unlike big box stores, it's nice to know that the same store and installers will be around in the future.In summary, I received high quality materials and installation at a competitive price. Highly recommend.
2 years ago Thanks Greg! It was wonderful meeting you and happy to serve.
5.0
3 years ago We purchased a home in Green Valley that needed new carpet in the bedrooms. The catch was that we were in Michigan and wanted to have it in place before furniture started arriving. After attempting to contact another store, who wouldn't even return my call, I contacted The Carpet Mill and spoke to Marshall. He helped me pick carpet, had the measurements confirmed and arranged installation. The carpet is perfect and so was the installation. All I had to do was make the right phone call...Thank you Marshall and your crew. Highly recommend you contact them first when you need new carpeting.
5.0
3 years ago Carpet Mill is first class. Marshall retains his enthusiasm for making your floors great and just the way you want them, and the recommended installer Toby does extremely high quality work. Recommended all around.
5.0
3 years ago I cannot say THANK YOU enough to Marshall and his team at the Carpet Mill. I am pregnant with my third baby, so my husband and I decided to get new carpet for the house. They are so professional and made things so easy for us from beginning to end. The best part is they are locally owned and operated. They were able to work with our budget and get us quality carpet, we could afford. We will be back for ALL of our flooring needs!
5.0
3 years ago A five star rating does not seem like enough to give a business as awesome as Carpet MillI. I had outstanding customer service! It was such a pleasure to do business with a company as professional and reliable as Carpet Mill! I highly recommend Carpet Mill for any of your flooring needs. I look forward to using their services again in the future!
3 years ago So nice of you to take the time and send in your positive review! We are here when you need us.
5.0
3 years ago Great choice in flooring, great service, and great installation on time.
3 years ago Thank you so much for your kind words Maria! Let us know if there is anything we can help you with your flooring.
5.0
3 years ago This customer did not leave a comment.
2 years ago Thanks Kacey. Call us if you need us.
5.0
3 years ago This company, the owner, Marshall gave me nothing but top notch professional care. The installer, Toby, did a beautiful, flawless job removing carpeting and installing tile. I can't imagine any carpet or tile business doing better... And I can't imagine a more reliable and talented installer then Toby.
5.0
3 years ago This is a company that treats you like family. Marshall is amazing to work with!! This guy knows how to take good care and leaves you feeling peaceful. You just know the job will be well done. I am beyond happy with my office floor. My office is fabulous. Thank you Carpet Mill!
3 years ago Thank you so much Kym for your kind word and you are so welcome. You were an amazing person to work with and you have great taste in flooring. We are glad you are part of the Carpet Mill family!
1.0
3 years ago This customer did not leave a comment.
2 years ago Hi Tom, our goal is to always provide 5 star service. Please give Marshall a call and we can discuss what went wrong.
5.0
5 years ago What a great time I had shopping for carpet at Carpet Mill. The owner Marshall knows all there is to know about flooring and I knew I was making the right decision based on our conversation. Plus I saved a lot of money.
5.0
5 years ago This company is wonderful to work with. I have had two complete homes done in high end laminate and another with partial laminate and partial carpet by Carpet Mill. They are courteous and prompt and have nothing but top notch installers working for them. I can highly recommend them with no hesitation. Give them a try and you will be happy with them too.
5.0
6 years ago I have been using Carpet Mill for the last 5 years on all my home remodels. They have great pricing and the customer service is hard to beat.
2 years ago Good to hear from you William! Thanks for the nice thoughts!
5.0
6 years ago I had some specialty needs and they not only knew exactly what I was looking for they gave me several choices. Made my decision so much easier!
3 years ago Our pleasure Robert. You call us anytime and say hi to the familia!
5.0
7 years ago Carpet Mill is an older, well established company that seems to advertise by word of mouth more than anything else. GREAT installers. I've purchased both carpet and laminate from them. The carpet was actually the weight I chose, and not a cheaper version of the same thing. The laminate top quality, at the same price as medium quality elsewhere.
5.0
8 years ago After shopping around many flooring stores as well as a big box store. I found this company to be a great value. Having people in my home was a very uncomfortable idea but after meeting the crew I felt at ease. After the job was completed I felt very excited about what a wonder job that was done. I would recommend this company.
5.0
8 years ago Carpet Mill provides the best value of any flooring company in Tucson
2 years ago Thanks Richard! Stop by and say hi whenever you come back to visit Tucson.
5.0
10 years ago Excellent selection of carpeting, tile & wood flooring. The staff is exceptional! both sales and installation. I highly recommend them to anyone considering new flooring. Very reasonably priced.