ARLANDRIA FLOORS

4.2
|
40 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Arlandria Floors in Del Ray 1606 Mount Vernon Ave, Alexandria, VA 22301-1720 703-548-4848 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
40 Reviews

Reviews


5.0
last week We’ve used Arlandia for every flooring job in our house. Matt is amazing and Jeff and his team are just fantastic.
last week Thanks for your support Tamar and glad we met your expectations. . Matt and Jeff are both top notch!
5.0
2 weeks ago Raymond was simply AWESOME - he went above and beyond to make sure that my (time sensitive!) job was completed as soon as possible. He even gave me his personal cell phone number and would communicate outside of work hours. And the new carpets are fantastic! His team and Arlandria Floors did a wonderful job! Thank you so much!
5.0
3 weeks ago The showroom at Arlandria Floors is a large showroom with a lot of samples of all different flooring options. Raymond and the staff are very knowledgeable. They answered all my questions and let me browse the store without hovering. The atmosphere at the store is very friendly. I enjoyed shopping at the store. 👍. M
5.0
3 weeks ago Great staff. Very knowledgeable. Installers did a great job installing wood in the first floor of my house. Thanks arlandria
5.0
3 weeks ago Huge store with lots of different options. Installation went great. I will be back.
5.0
3 weeks ago This customer did not leave a comment.
1.0
4 months ago Very disappointing experience. It took 4 days for the estimator to even show up and 6 days after that I still have not received an estimate. Apparently they don't need our business as calls to the store were met with indifference.
5.0
5 months ago Excellent selection of flooring options, amazing customer service, well priced, our new floors are perfect. As a first time customer, we highly recommend Alandria Floors.
4 months ago We're so happy that you stopped in to see us and give us a chance to work with you. Thank you for the positive feedback and we look forward to seeing you again soon!
5.0
6 months ago Arlandria did some flooring in my office. Justin and Rachel were really great to work with, and the finished product looks great.
5.0
6 months ago From start to finish Arlandria Floors did an outstanding job on installing new carpeting in my office. They have many choices in quality, durable commercial grade materials that are well worth the money. Regardless of the materials the most important thing is the fit and finish of the installation. Unless this is done correctly, your money and efforts are wasted. Jeff the lead man on the job was very attention to detail oriented. He paid special attention to the cobase and taped it to the walls to prevent gaps from forming. Everything was done on time and in a very professional way. If appearances are important to you and you have high standards and expectations then Arlandria Floors is the only company I can recommend.
4 months ago Thank you so much for the review Dr Wilkinson! We're so pleased that we were able to take care of all your needs and provide you with a pleasant experience. We also want to send you a special thanks for helping out one of our Sales Representatives, Raymond, with his sciatic nerve and back pain. We look forward to seeing you again soon.
5.0
9 months ago Fantastic customer service and workmanship!
4 months ago We appreciate your review and we look forward to our next chance to work with you. Have a good day!
5.0
10 months ago Everyone here was awesome and super helpful!! We are a local wellness center and the installers came on a day when we were in session. Our first thought was this is going to be disruptive, noisy and messy. Nope!! They were quiet, courteous and so neat!! Very professional! The install looks great. This is our 2nd time using them over the past 15 years and we highly recommend them!!!
4 months ago Thank you for the feedback. We strive to meet all our customers needs and provide them with a variety of options and a smooth and professional experience. Thanks for returning to see us and we look forward to being able to service you again in the future. Take care!
5.0
12 months ago My husband and I have been customers of Arlandria Floors for more than 20 years and have used them on four different occasions for various types of flooring. They have always been extremely knowledgeable, professional and accommodating. Most recently, Arlandria worked with us to find appropriate flooring after our basement flooded. We are absolutely thrilled with the product they recommended and the installation was top notch. We've never been disappointed and highly recommend them.
4.0
last year We had a mostly very good experience with Arlandria Floors. Upon returning with the choice of samples we wanted for the home, (their sample choices are numerous) our home measurement was conducted within days and the floor was installed within 2 weeks. A team of 5 came and quickly demoed and installed our new floor within the day (we moved all the furniture ourselves). Fortunately for us, the only monetary surprise was a nominal fee to remove glue from under the previous floors, so the estimate and final bill were only $50 or so apart. The only reason I dock a star is because the installers left some very adhesive putty on our front porch and door which may be permanently stained, and they left our toilet to wobble (it just needed a small wedge due to old floor and new floor thickness) and mostly oddly of all, we never received a follow up 'How did the install go?' call or email. So I emailed, about the aforementioned issues, and still didn't get a response, it took a call, after which they were accommodating. Small room for improvement, but I wouldn't hesitate to recommend Arlandria to others.
5.0
last year We have used Arlandria Floors over almost four decades for every flooring need in the two houses we have owned during that time. Our current saleman was an installer when we met him around 1980 and the lead installer this week has been coming to our home for more than 20 years. The selction is very good and prices are competitive. But those are not reason to choose Arlandria. The key is service from an established neighborhood business. We know them, and they know us. Last job this week was a home office. Carpet picked in one day and installed 10 days later. Could not be happier. MS & SS
1.0
last year I cannot rate the final product. Salesman showed up late for our appointment and then never provided an estimate. I decided to go elsewhere, where people are more respectful of my time. Usually first impression are correct.
last year Business Owner Hello, I am disappointed and extremely sorry to hear that you had an unpleasant experience with us. We have been extremely busy, which is not an excuse! Unfortunately this slipped through the cracks, which contributed to your delayed proposal. We hope to work with you in the future, for we value each one of our customers. Please allow us to make it up to you and offer you 20% off materials for your future project. Please let us know if you need anything in the future! I can be reached directly at 703-548-4848 ext. 103 and/or Rachel@arlandriafloors.c…. Thank you.
1.0
last year We had worked with Arlandria Floors for several weeks, picked out a kitchen floor, got an estimate, had measurements taken and they said that they were going to send the flooring installers over and discuss how they were going to proceed and then they never showed up and Arlandria Floors never got back to us. It was a total waste of time! Very disappointing.
1.0
last year Poor service, poor work and I paid more for it! I came to Arlandria Floors because they had good reviews, they are a small local business. I have a small condo that needed wood floors put in so I chose Shaw Laminate. Dean, the sales person came and measured, it took a few go rounds to get the quote and plans finalized - things were ok up until that point. My materials came in a timely manner, my job was scheduled and I took the day off to be there. I was assured that this was a one day job despite needing some tile taken up in the entry. Well, upon taking the tile up the gypsum concrete was difficult and needed to be re-done, let dry. Jeff, the installer, and I discussed it, he had it under control. Dean called to say he had gotten pictures from Jeff and "this was a lot different than concrete, he didn't know how much more this would cost". So, no information, email pictures and you are calling to tell me you have no idea how much more it's going to cost? Great. They had to return the next morning to finish - the place was a mess, concrete everywhere, damaged the wood front door, concrete in the thermostat! Everyone showed up promptly the next day to do finishes, I left for work and came back later to: 1) The T-bar edges were damaged quality - not finished so had sharp edges - sharp enough to cut four fingers when I ran my hand along it. 2) Glue spilled onto the laminate in the HVAC closet 3) Edge at the kitchen did not line - so stuck out from the adjacent quarter molding 4) Quarter molding that did not meet the floor, corners that stuck out, corners that did not meet up and no wood glue to bridge the gap. 5) A board that had fallen through in the entry This looked like a job I could have done - and this is not what I am good at. The more I looked, the more I found wrong. I called and spoke with Rachel, asked that the owner come out - this was unacceptable. The owner came a few days later with the installer, he was on his phone for much of the 10 minute visit. He agreed the finishes were incorrect, faulty material had been used. Why was this put down in the first place? They had their hands on it and knew that it was razor sharp! One month later the job has finally been completed. New materials took a week, the installer showed up an hour late the first time he was scheduled, had to reschedule and take another morning off. A few hours after he finished they called to ask if they could charge the remaining balance to my card now that the install was complete.
5.0
last year They were very pleasant, without being pushy, I will deff use them again.
5.0
last year Arlandria Floors are the greatest! They have an amazing selection and they have very experienced installers! I would highly recommend them!
5.0
2 years ago Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment. In the end we got a great durable carpet! James
4 months ago Thank you James. Our goal is to provide all our customers with a product to meet their needs and a professional experience covering all aspects of the job. We look forward to seeing you again!
5.0
2 years ago Purchased wall to wall Shaw Tuftex carpeting from Arlandria Floors and had it installed this past Friday. It was to replace 24 year old carpeting in a fully furnished one bedroom condo so it was not an easy job. The carpet looks fantastic and Jeff and his team of installers worked efficiently and competently. I had to call them to return for a couple of minor fixes and Jeff took care of the problems immediately. I would definitely recommend for carpeting!
1.0
3 years ago "Eek. Methinks not" is an understatement. We had an appallingly awful experience with this provider. To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. We struggled to get the installation team back to resolve the issue, which they attempted - unsuccessfully - to do by drilling holes in the floor and injecting more glue. Although the floors are somewhat better, they are still not perfect - and certainly not what we expected/paid for. Then, the border of the flooring started to come undone. We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. Over two months post-installation and FOUR DAYS of missed work, the problem is still not resolved. And we still haven't been offered or granted any sort of compensation for the missed time and failed service. Huge disappointment across the board (pun intended).
1.0
3 years ago My flooring purchase at Arlandria Floors was a disappointment. After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $300 labor charge in addition to the original ~$400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). I was told that work would not start until I agreed to accept the added labor cost. I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. So I reluctantly agreed to the extra payment. Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere. Beware of any proposals made by this company, Arlandria Floors.
5.0
3 years ago If you need new floors, definitely stop by and ask for Matt Riesett! Class act all the way! Tell him -Rick-Flood Crew LLC
3 years ago Thanks for the praises Rick. So glad we met, or exceeded your expectations. We definitely have some great sales reps at Arlandria floors.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. New place, and I have again contacted them. (Justin) was again 100% - came out within that same week. I also need granite counter tops ......... 3 weeks later I finally had someone come out to take measurements........ its been another 3 1/2 weeks and I have heard ZIP, NADA, NOTHING as far a a quote. How sad. I understand the company has been purchased. Whoever owns the company now apparently doesn't care about customer service. Maybe my job wasn't big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops - go somewhere else.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Wow nice,
5.0
4 years ago We got a good quote after an in-house consultation and received a quick schedule for installation of carpeting. The installers were efficient, professional, and it couldn't have gone any smoother. The carpeting and underlying pad felt and looked great. Their customer service and quality are excellent. We can't say enough good things about Arlandria Floors.
5.0
4 years ago Needed an area rug for my living area, oh my goodness !!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days. It was a great carpet buying experience .
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago Nice!! Thanks primo
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. Even recently they re-carpeted my basement (after a flood). There was a slight discrepancy but were quick to remedy it. I can not say enough good things about Arlandria Floors.
1.0
5 years ago Crooks -- literally. Had guys install carpet in the hall outside my kids room... a week later they noticed that $200 was missing from their piggy bank.....coincidence? Doubtful.
4.0
7 years ago These guys did a great job refinishing our hardwood floors. The floors look brand new and make the home sparkle. They don't have the cheapest prices in town (we negotiated a bit based on some competitors prices). That said, their customer service and quality are excellent. I was very happy with the finished product. They started when they were supposed to start and finished when they said they would. The only reason they aren't getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back. I will go back to Arlandria for a carpeting project in the some-what near future.