ARLANDRIA FLOORS

4.1
|
27 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Arlandria Floors in Del Ray 1606 Mount Vernon Ave, Alexandria, VA 22301-1720 703-548-4848 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.1
|
27 Reviews

Reviews


4.0
2 months ago We had a mostly very good experience with Arlandria Floors. �Upon returning with the choice of samples we wanted for the home, (their sample choices are numerous) our home measurement was conducted within days and the floor was installed within 2 weeks. �A team of 5 came and quickly demoed and installed our new floor within the day (we moved all the furniture ourselves). �Fortunately for us, the only monetary surprise was a nominal fee to remove glue from under the previous floors, so the estimate and final bill were only $50 or so apart. � The only reason I dock a star is because the installers left some very adhesive putty on our front porch and door which may be permanently stained, and they left our toilet to wobble (it just needed a small wedge due to old floor and new floor thickness) and mostly oddly of all, we never received a follow up 'How did the install go?' call or email. �So I emailed, about the aforementioned issues, and still didn't get a response, it took a call, after which they were accommodating. Small room for improvement, but I wouldn't hesitate to recommend �Arlandria to others.
5.0
6 months ago Again a solid performance. New store at 1606 Mount Vernon Ave---they just moved---Is even better with larger flooring selection ( not like the old showroom didn't have enough!!) and looks like a designer showcase. I think they carry ev ery single product available ( maybe a little too many) �Dean showed us amazing products, gave us a great ( fair) price and finished like he said he would and when he said he would. Thanks Arlandria Floors!
5.0
6 months ago Very satisfied with Arlandria Floors' work. My parents had used them to refinish the hardwood floors in their home before, so when I needed hardwood flooring installed in my new home's main floor I knew who to call. Arlandira Floors' showroom has samples of every style and color of flooring you could think of which makes the selection process that much easier! Great communication throughout the entire project, which resulted in a job well done. Thanks!
1.0
8 months ago I cannot rate the final product. Salesman showed up late for our appointment and then never provided an estimate. I decided to go elsewhere, where people are more respectful of my time. Usually first impression are correct.
7 months ago Business Owner Hello, I am disappointed and extremely sorry to hear that you had an unpleasant experience with us. �We have been extremely busy, which is not an excuse! Unfortunately this slipped through the cracks, which contributed to your delayed proposal. We hope to work with you in the future, for we value each one of our customers. Please allow us to make it up to you and offer you 20% off materials for your future project. Please let us know if you need anything in the future! �I can be reached directly at 703-548-4848 ext. 103 and/or Rachel@arlandriafloors.c&. Thank you.
1.0
10 months ago We had worked with Arlandria Floors for several weeks, picked out a kitchen floor, got an estimate, had measurements taken and they said that they were going to send the flooring installers over and discuss how they were going to proceed and then they never showed up and Arlandria Floors never got back to us. �It was a total waste of time! �Very disappointing.
1.0
11 months ago Poor service, poor work and I paid more for it! �I came to Arlandria Floors because they had good reviews, they are a small local business. �I have a small condo that needed wood floors put in so I chose Shaw Laminate. �Dean, the sales person came and measured, it took a few go rounds to get the quote and plans finalized - things were ok up until that point. �My materials came in a timely manner, my job was scheduled and I took the day off to be there. �I was assured that this was a one day job despite needing some tile taken up in the entry. �Well, upon taking the tile up the gypsum concrete was difficult and needed to be re-done, let dry. �Jeff, the installer, and I discussed it, he had it under control. �Dean called to say he had gotten pictures from Jeff and "this was a lot different than concrete, he didn't know how much more this would cost". �So, no information, email pictures and you are calling to tell me you have no idea how much more it's going to cost? �Great. �They had to return the next morning to finish - the place was a mess, concrete everywhere, damaged the wood front door, concrete in the thermostat! � Everyone showed up promptly the next day to do finishes, I left for work and came back later to: 1) The T-bar edges were damaged quality - not finished so had sharp edges - sharp enough to cut four fingers when I ran my hand along it. � 2) Glue spilled onto the laminate in the HVAC closet 3) Edge at the kitchen did not line - so stuck out from the adjacent quarter molding 4) Quarter molding that did not meet the floor, corners that stuck out, corners that did not meet up and no wood glue to bridge the gap. � 5) A board that had fallen through in the entry This looked like a job I could have done - and this is not what I am good at. �The more I looked, the more I found wrong. �I called and spoke with Rachel, asked that the owner come out - this was unacceptable. �The owner came a few days later with the installer, he was on his phone for much of the 10 minute visit. �He agreed the finishes were incorrect, faulty material had been used. �Why was this put down in the first place? �They had their hands on it and knew that it was razor sharp! � One month later the job has finally been completed. �New materials took a week, the installer showed up an hour late the first time he was scheduled, had to reschedule and take another morning off. �A few hours after he finished they called to ask if they could charge the remaining balance to my card now that the install was complete.
5.0
last year They were very pleasant, without being pushy, I will deff use them again.
5.0
last year Arlandria Floors are the greatest! They have an amazing selection and they have very experienced installers! I would highly recommend them!
5.0
last year Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment. In the end we got a great durable carpet! James
5.0
last year Purchased wall to wall Shaw Tuftex carpeting from Arlandria Floors and had it installed this past Friday. It was to replace 24 year old carpeting in a fully furnished one bedroom condo so it was not an easy job. The carpet looks fantastic and Jeff and his team of installers worked efficiently and competently. I had to call them to return for a couple of minor fixes and Jeff took care of the problems immediately. I would definitely recommend for carpeting!
1.0
2 years ago "Eek. �Methinks not" is an understatement. �We had an appallingly awful experience with this provider. �To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. �We struggled to get the installation team back to resolve the issue, which they attempted - unsuccessfully - to do by drilling holes in the floor and injecting more glue. �Although the floors are somewhat better, they are still not perfect - and certainly not what we expected/paid for. �Then, the border of the flooring started to come undone. �We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. �Over two months post-installation and FOUR DAYS of missed work, the problem is still not resolved. �And we still haven't been offered or granted any sort of compensation for the missed time and failed service. �Huge disappointment across the board (pun intended).
1.0
2 years ago My flooring purchase at Arlandria Floors was a disappointment. After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. �When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $300 labor charge in addition to the original ~$400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). �I was told that work would not start until I agreed to accept the added labor cost. I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. �So I reluctantly agreed to the extra payment. �Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere. Beware of any proposals made by this company, Arlandria Floors.
5.0
2 years ago If you need new floors, definitely stop by and ask for Matt Riesett! Class act all the way! Tell him -Rick-Flood Crew LLC
2 years ago Thanks for the praises Rick. So glad we met, or exceeded your expectations. We definitely have some great sales reps at Arlandria floors.
5.0
2 years ago This customer did not leave a comment.
2.0
3 years ago I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. �New place, and I have again �contacted them. �(Justin) was again 100% - �came out within that same week. �I also need granite counter tops ......... 3 weeks later I finally had someone come out �to take measurements........ its been another 3 1/2 weeks and I have heard ZIP, NADA, NOTHING as far a a quote. �How sad. �I understand the company has been purchased. Whoever owns the company now apparently doesn't care about customer service. Maybe my job wasn't big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops - go somewhere else.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Wow nice,
5.0
3 years ago We got a good quote after an in-house consultation and received a quick schedule for installation of carpeting. �The installers were efficient, professional, and it couldn't have gone any smoother. �The carpeting and underlying pad felt and looked great. �Their customer service and quality are excellent. �We can't say enough good things about Arlandria Floors.
5.0
3 years ago Needed an area rug for my living area, oh my goodness !!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days. It was a great carpet buying experience .
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago Nice!! Thanks primo
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. �Even recently they re-carpeted my basement (after a flood). �There was a slight discrepancy but were quick to remedy it. � I can not say enough good things about Arlandria Floors.
4.0
7 years ago These guys did a great job refinishing our hardwood floors. �The floors look brand new and make the home sparkle. � They don't have the cheapest prices in town (we negotiated a bit based on some competitors prices). �That said, their customer service and quality are excellent. �I was very happy with the finished product. � They started when they were supposed to start and finished when they said they would. �The only reason they aren't getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back. I will go back to Arlandria for a carpeting project in the some-what near future.