ARLANDRIA FLOORS

4.6
|
106 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Arlandria Floors 1606 Mount Vernon Ave, Alexandria, VA 22301-1720 703-548-4848 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
106 Reviews

Reviews


5.0
6 days ago This is a great company to work with. The work is beautiful and they are very responsive, even for a small job.
6 days ago Thank you for the kind words. I've always maintained that the smallest jobs are sometimes the most difficult to do right. I'm glad we met your expectations. We are a locally owned small business and we sincerely appreciate your business and look forward to serving you again.
5.0
2 weeks ago This customer did not leave a comment.
2 weeks ago Thank you so much for your 5 Star Review. As a local small business we sincerely appreciate your support.
5.0
last month We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Alexandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hard working. Alexandria Floors is a class act and I very highly recommend them!
last month Wow. Thanks so much for the kind words I'm elated you feel you got the sevice we are known for...its what we expect of ourselves. As a small family business we arent able to survive without you. So thank you.
5.0
last month We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Arlandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hardworking. Arlandria Floors is a class act and I very highly recommend them!
5.0
last month We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Alexandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hard working. Alexandria Floors is a class act and I very highly recommend them!
last week Business Owner Thank you so much for your kind words. Being a local business we sincerely appreciate you and realize you the customer matter the most.
5.0
last month This customer did not leave a comment.
last month Thank you for the 5 stars and for your business. Both are much appreciated.
5.0
last month This customer did not leave a comment.
last month Thanks for the 5 star review! We are sincerely Grateful!
5.0
last month We’ve used Arlandria Floors for tile and carpeting in the past. This time was for floor refinishing. Estimate was reasonable, and the floor looks great. They were in and out in two days. The guys were very nice and full of helpful hints. And Matt over at the store is a joy to do business with. Thanks Arlandria Floors!
2 weeks ago Thank you so much for the kind words. We couldnt have done it for 50 years Without support like yours. Its sincerely appreciated.
5.0
last month Highly recommend Arlandria Floors. My experience with Arlandria Floors was superior throughout. In the initial phase, Justin provided personalized service, going out of his way to accommodate a difficult situation. The installation is top notch--meticulous craftsmanship--and the installers went out of their way to ensure the job was finished in a tight time frame.
2 weeks ago Thank you for everything and your kind words. We are grateful for your support and that we met your expectations. And yes, Justin is, and has consistently been amazing for the last 43 years at Arlandria Floors.
5.0
last month This customer did not leave a comment.
last month Thank you for the great review and for your business. We sincerely appreciate that you have choices and chose us.
5.0
2 months ago We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done. In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor. The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the ⅛ inch difference in thickness between the new planks and the original floors. We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.
5.0
2 months ago We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done. In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor. The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the inch difference in thickness between the new planks and the original floors. We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.
2 months ago Business Owner Wow. Thank you so much. We sincerely appreciate the kind words and look forward to working with you again in the future
5.0
2 months ago Friendly helpful salesperson and prompt, efficient team of installers. They put in a new runner along a complicated set of stairs and their work looks great.
2 months ago Thank you for the great review and for your business. We sincerely appreciate that you have choices and chose us.
5.0
3 months ago I highly recommend Arlandria Floors. They recently installed baseboards to complete a laminate floor installation. The work was exceptional, demonstrating a high degree of craft and skill. The result was just great, making an already impressive flooring install looking model-perfect. Others thought it looked good, too. I received a contract offer on my house three days after the install!
5.0
3 months ago I recommend Arlandria Floors for your flooring projects. I had my kitchen floor redone in May of 2012 with an Armstrong vinyl tile. All of the staff at Arlandria with whom I interacted to select my tile was very helpful and knowledgeable about all of the options they had available (and not just the Armstrong brand). They patiently answered all of my questions and allowed me to take home many samples as I tried to find just the right color. When it came time to install the tile, they came when they said they'd come, went to work promptly, completed the work in a very timely manner, and cleaned everything up when they were done. Fast forward to October of 2018. The tile had discolored over time due to the sunlight streaming into my kitchen. Perhaps I should have known direct sunlight on the floor over time could damage it. I thought it was color-fast, but that was not the case. I called Arlandria Floors and over the following months worked with Rachel Stearman, the Customer Service Manager, on the problem. She was outstanding. I sent pictures and asked many, many questions. The questions often required time and research but they were answered in a clear and straightforward manner (with great patience I might add). I received suggestions on cleaners etc. that might correct the problem. Research with Armstrong was done on my behalf. Ultimately, Arlandria Floors filed a claim with Armstrong and it was approved. Arlandria Floors then did the measuring, rounded up the materials, and came back to install a new vinyl tile floor for me. Again, the crew that did the installing was as professional as the first time around and Ms. Stearman followed up with care information going forward. So, Armstrong stood behind its product, Arlandria Floors maintained its high standards, and I am a very satisfied customer.
5.0
3 months ago I recommend Arlandria Floors for your flooring projects. I had my kitchen floor redone in May of 2012 with an Armstrong vinyl tile. All of the staff at Arlandria with whom I interacted to select my tile was very helpful and knowledgeable about all of the options they had available (and not just the Armstrong brand). They patiently answered all of my questions and allowed me to take home many samples as I tried to find just the right color. When it came time to install the tile, they came when they said they would come, went to work promptly, completed the work in a very timely manner, and cleaned everything up when they were done. Fast forward to October of 2018. The tile had discolored over time due to the sunlight streaming into my kitchen. Perhaps I should have known direct sunlight on the floor over time could damage it. I thought it was color-fast, but that was not the case. I called Arlandria Floors and over the following months worked with Rachel S., the Customer Service Manager, on the problem. She was outstanding. I sent pictures and asked many, many questions. The questions often required time and research but they were answered in a clear and straightforward manner (with great patience I might add). I received suggestions on cleaners etc. that might correct the problem. Research with Armstrong was done on my behalf. Ultimately, Arlandria Floors filed a claim with Armstrong and it was approved. Arlandria Floors then did the measuring, rounded up the materials, and came back to install a new vinyl tile floor for me. Again, the crew that did the installing was as professional as the first time around and Ms. S. followed up with care information going forward. So, Armstrong stood behind its product, Arlandria Floors maintained its high standards, and I am a very satisfied customer.
4.0
3 months ago We have used Arlandria Floors in the past, and have never been disappointed with the quality of the work, and the customer friendly service we consistently received. We recently had an all's well that ends well experience, in that we were told our existing wood floors (that Arlandria had installed) could be sanded and that then a new stain could be applied to hide flaws. When the workers showed up to do the work, they told us that we had been mis-informed, and that the existing wood was not thick enough to handle the heavy duty sanding machine. Arlandria regretted sincerely that we had not received accurate information about how to resolve our problem, and took efficient and immediate steps to remedy the situation, which was to install all new wood flooring. They accomplished this in the time frame we required, and the finished product is absolutely beautiful and flawless. So even though there was a glitch in the process, they came through for us, and for marketing purposes, having the new floor ends up being a better option. Special thumbs up to Rachel, who assisted us significantly in resolving the situation.
3 months ago Business Owner Thank you for the kind words. We are very happy that the end result was a great one.
5.0
3 months ago Awesome experience. They are competent, friendly, and responsive to customers.
3 months ago Thanks so much for the kind words. We work hard on a top notch customer experience, and sincerely appreciate you.
5.0
5 months ago Customer service was great. We worked with Justin but the whole team was very responsive. The carpet installation team was efficient and did a quality job.
3 months ago Thanks for the glowing review and just happy we met or exceeded your expectations.
5.0
5 months ago Arlandria Floors was great. Matt knows his stuff and was able to quickly help us find what we were looking for and Rachel was a great project manager. We would always recommend them and were just so happy to support a local business.
3 months ago Thank you for the kind words and the opportunity to provide you the top notch customer service we are known for.
5.0
5 months ago Friendly, knowledgeable, and responsive staff. Crew who installed the runner we got were extremely courteous and cleaned up every bit of carpet they removed and cut. Runner looks perfect. Definitely recommend Arlandia Floors!
5 months ago Thanks Katherine. We have been a family owned business for 50 years and some of our install crews have been with us almost as long! We sincerely appreciate your business and look forward to seeing you again.
5.0
5 months ago I met with Arlandria Floors after a large water leak damaged my existing flooring. They were responsive and very helpful through the process, providing options for repair and replacement. Justin from Arlandria Floors met with me on multiple occasions, and thoroughly explained the different types of flooring, timelines, costs, and everything else needed to make a decision. Since the job was in a location with older subfloors, I really appreciated how much time Justin put into reviewing the situation and the preparation work to ensure the job would go smoothly. The installers were fast, thorough, and nice to work with, and I was very happy with the results.
5 months ago Thanks for the kind words. We sincerely appreciate your business.
5.0
5 months ago I met with Arlandria Floors after a large water leak damaged my existing flooring. They were responsive and very helpful through the process, providing options for repair and replacement. Justin from Arlandria Floors met with me on multiple occasions, and thoroughly explained the different types of flooring, timelines, costs, and everything else needed to make a decision. Since the job was in a location with older subfloors, I really appreciated how much time Justin put into reviewing the situation and the preparation work to ensure the job would go smoothly. The installers were fast, thorough, and nice to work with, and I was very happy with the results.
5 months ago Business Owner Thank you so much for the kind words and happy we met your expectations. After 50 years in business We still take pride in providing amazing service, fair pricing and great products. Thank you again for using us!
5.0
5 months ago Very professional staff and technicians. Also easy to work with!
5 months ago Thank you for the kind words Julia.
5.0
5 months ago Great service, communication, and follow through. Repeat customer and I'm always happy with Arlandria flooring.
5 months ago Thanks Will. That's much appreciated. Hope to see you again soon.
5.0
6 months ago Justin Byrd did an excellent job of assessing our needs and making recommendations, Luis and his crew did a fantastic job installing our floors, and Rachel has been wonderful handling our account and ensuring the job was completed to our satisfaction.
6 months ago Very happy all went well. Justin has been at Arlandria for 40+ years and know just about all there is know about floors. When installing Hardwood floors, being qualified and experienced is a must. We have top notch hardwood floor installers and refinishers at Arlandria and Luis is at the top for sure.
5.0
6 months ago Beautiful flooring! We had looked at many places (HD, Lowes, F&D, and LL) for waterproof LVP. Had even picked out the ONE; something told me check with Arlandria before committing. I am SO HAPPY I did. Floors are beautiful! I get compliments every single time people come to our home. Pricing was not too much over what those other stores quoted. But you get what you pay for and flooring is something you want to spend 3 bucks more on. Even my contractor, as he was installing, asked where I had gotten flooring as it was nice to work with. He knew the quality was so much more than the big box stores. Even when I had to go back and order different items that I didn't think I needed, they did it smoothly. I loved supporting their store and continue to recommend them to EVERYONE.
5.0
6 months ago Great customer service, great prices. Highly recommend.
6 months ago Thank you so much for the kind words, and we are very happy we met your expectations. Happy Holidays!
5.0
6 months ago Everyone was extremely helpful and professional. There was just the right amount of advice and recommendations. The installers were efficient and very nice.
6 months ago Great to hear Norine. We pride ourselves on our knowledgable reps and our expert installers with 40+ years of experience. Wishing you Happy Holidays and a Happy New Year!
5.0
6 months ago Great from purchase to installation. Team kept me informed throughout the whole process. Installation team showed up on time, did a beautiful job, and cleaned up as if nothing ever happened. I will use Arlandria Floors for all my flooring needs in the future.
6 months ago Thank you so much for the kind words Robert. We always love to hear that we met or exceeded expectations. Happy Holidays!
5.0
7 months ago I almost never write reviews, but my experience with Arlandria Floors was exceptional. The initial appointment to measure my basement was handled quickly and professionally and when it took another 18 months before I could place my order, they took it in stride and welcomed me back with total understanding of my situation. I was able to take home as many samples as I wished for as long as I wanted. When I made my selection and called in my order we had one little hiccup, but I followed up and it was swiftly fixed. The installation was great -- the work crew arrived on time, worked quickly and steadily, alerted me to a couple of issues, and respected my home. Plus, they were really nice and clearly experienced professionals. They did a Saturday installation and I got a follow-up call on Monday to make sure all was well. It certainly was -- I could not have asked for a better experience and I thought the price was a good value.
5.0
8 months ago We were very happy with Arlandria Floors, from the initial consultation through to the finished floor. The staff was helpful and knowledgeable, and the workers went the extra mile to complete the job beautifully and efficiently. We'll be happy to use Arlandria Floors again for future jobs.
6 months ago Thanks for the kind words Catherine. Our goal at Arlandria Floors is to do exactly what you said. Be 100% great from start to finish. Thanks again for your business and Happy Holidays!
5.0
8 months ago Arlandria Floors did an excellent job from helping us understand the 101 on carpet. We needed a large custom size area rug, stair runner, and master suite wall-to-wall. They helped us figure out how to save money by using the left-over from the area rug for the stair runner. And Rachel, their operations associate (Iʻm sure not her formal title) did an EXCELLENT job communicating with us on every detail for on-time install - which by the way was the day before we were moving back into our renovated home. Tight deadlines. No problem. Use Arlandria.
6 months ago Thats Great to hear Lisa. We do literally thousands of area Rugs each year...of all sizes...but it never gets old hearing what a great job we do for our customers. You are our number one concern. Thanks again for your business.
5.0
8 months ago We were very happy with Arlandria Floors, from the initial consultation with Raymond, through to the finished floor. The staff was helpful and knowledgeable and the workers went the extra mile to complete the job beautifully and efficiently. We'll be happy to use Arlandria Floors again for future jobs.
5.0
8 months ago The Raymond and the guys from Arlandria Floors recently installed a new porch for our house. Our old porch which was 10 years old had not done well and I had not spent enough time painting it and caring for it. Of course having plants dripping water leaving puddles was not a good choice in retrospect. After looking at a number of wood options we went with a Mahogany. It had the right color for us, we wanted to deep brown color and we plan to keep putting oil on it so it does not become gray. Its done now and the results are amazing. The porch is so beautiful we are tempted to take off our shoes before crossing it. The workmen did the whole porch in one day, we did end up finding a few gaps which were filled with sawdust and sealed in, some rough spots from the manufacturing process were sanded down until smooth. Then we finished all with a coat of oil to get it to the darker color we wanted but also to help preserve it. I highly recommend Raymond and his team. Everyone was very nice and while Mary W notes in her review that things didnt happen instantly we went into it knowing that we are not their only customers and you have to get onto peoples schedules. I guess I feel better knowing they are busy with customers and not just waiting around because they are in-demand.
5.0
8 months ago The Raymond and the guys from Arlandria Floors recently installed a new porch for our house. Our old porch which was 10 years old had not done well and I had not spent enough time painting it and caring for it. Of course having plants dripping water leaving puddles was not a good choice in retrospect. After looking at a number of wood options we went with a Mahogany. It had the right color for us, we wanted to deep brown color and we plan to keep putting oil on it so it does not become gray. Its done now and the results are amazing. The porch is so beautiful we are tempted to take off our shoes before crossing it. The workmen did the whole porch in one day, we did end up finding a few gaps which were filled with sawdust and sealed in, some rough spots from the manufacturing process were sanded down until smooth. Then we finished all with a coat of oil to get it to the darker color we wanted but also to help preserve it. I highly recommend Raymond and his team. Everyone was very nice and while Mary W notes in her review that things didnt happen instantly we went into it knowing that we are not their only customers and you have to get onto peoples schedules. I guess I feel better knowing they are busy with customers and not just waiting around because they are in-demand.
8 months ago Thanks for your kind words. Our goal at Arlandria Floors in Del Ray is to provide our customers with the best product, best service and warranty that we've been known for--For nearly 50 years! Thanks again, We look forward to earning your business again in the future
5.0
8 months ago Knowledgeable staff and a great selection! Arlandria Floors has the best staff out of any flooring store in the DMV area. They will walk you through the whole process so you can relax and actually enjoy the experience. They will help you add your own personal touch that will transform your house into your home.
8 months ago Business Owner Thank you Erich. We strive to make it the best experience possible. I'm glad we were able to meet your expectations and look forward to serving you again in the future
5.0
8 months ago Courteous, helpful, and efficient at every stage. High-quality installation of a challenging pattern, in a winding stairwell. Arlandria Floors is a very well-run business.
8 months ago Thank you for the kind words Ian. Pattern carpet and stairs can be very challenging, but thankfully we have 5 Star rated installers who have been with our company for many years ( some for almost 50 years!). Again, thank you and enjoy your new floor.
5.0
8 months ago My wife and I are very pleased with our new kitchen flooring! Matt was great to work with to consider swatches, Rachel was great in scheduling, and Jeff and the crew were quick, courteous, professional and took great care to manage the work space.
6 months ago Thanks for the kind words Jesse. We will make sure to let Matt, Rachel and Jeff know. Thanks for allowing us to serve you and for your business.
5.0
8 months ago My wife and I are very pleased with our new kitchen flooring! Matt was great to work with to consider swatches, Rachel was great in scheduling, and Jeff and the crew were quick, courteous, professional and took great care to manage the work space.
5.0
8 months ago I couldn't be more pleased. The installers were skilled, professional and on top of that, very nice! And I love my new floor!
8 months ago Thank you for the kind words Susan. For nearly 50 years our goal is most simply....to ensure that you love your new floor. We are glad you do, and look forward to helping you again in the future.
5.0
9 months ago Justin Byrd at Arlandria Floors did a great job advising us on selecting the best flooring for our remodeling project. After reviewing their large selection of options we choose waterproof luxury vinyl, a wood flooring look alike for our lower level floor project. Great product, delivered on time, installed easily, looks great. Highly recommend stopping by Arlandria Floors for your flooring projects.
5.0
9 months ago I couldn't be happier with the service received from Arlandria Floors. The whole process was smooth - from beginning to install. The installation crew was curtious and fast! They left my house looking better than before they came!
6 months ago Great to hear Dawn. We are known for our great customer service At Arlandria Floors and happy we didnt disappoint. Thanks again for your business and we look forward to working with you in the future.
5.0
9 months ago We had a very challenging repair job since no matching flooring could be found for our 11-year old floor. Luiz removed a box-equivalent amount from a closet and relaid it in our living room. Outstanding job that looks like new in the living room. Then he replaced the closet floor with a “close” color match. I would highly recommend Luiz and Arlandria Flooring.
9 months ago Thank you for the kind words Ed. Your salesman Raymond is a veteran in the flooring business and is a true professional. These are often challenging tasks that take qualified and experienced hardwood flooring experts. We are always happy to hear it went well, and that we we were able to meet or exceed your expectations.
5.0
9 months ago Arlandria Floors had come highly recommended by neighbors when we were looking to replace ancient carpet in our basement - and they did not disappoint. From the first visit to the showroom to look at options - no high pressure, and they were honest and helpful about all the pros and cons of all the options we were considering - to the on-site estimate, and the final installation of the Forbo/Marmoleum tiles, this was a 100 percent satisfying experience. I can recommend this company with no hesitation. The woman who coordinated everything (Rachel) was so accommodating, helpful and thorough. And on the day of installation, the crew showed up on time (actually a bit ahead of schedule!) and I've never seen a work crew that was more efficient, skilled, and considerate. They were actually a delight to have in our home. The final result exceeded all expectations - the new floor is stunning and it was installed with great care and attention to every little detail. The crew left the space where they worked beautifully cleaned and all ready to go. I could not be more pleased with every element of this experience with Arlandria Floors and will definitely go to them again next year when we tackle another flooring project. Given how rare it's been - for us - to have such a thoroughly positive experience with home improvement contractors, I have no hesitation in giving these folks five strong stars.
5.0
9 months ago Arlandria Floors has me walking on air! They replaced some very "mature" wall-to-wall in my rec room and stairways with gorgeous beige wool rugs/runners. While measuring for the job, Justin even taught me how a "New York corner" enhances your stairs. The job was done on time, at the estimated price, and with great professionalism. If you keep your eyes down, my 40 year-old home looks brand new. My only complaint is that now I have to clean and touch up the walls to match the first rate floors!
9 months ago Thank you Susan! We are always happy to hear we met expectations and you are enjoying your new floor. Justin is a wealth of knowledge ( hes been here for 43 years!) Thanks again for the kind words and we look forward to working with you again.
5.0
9 months ago We’ve used Arlandia for every flooring job in our house. Matt is amazing and Jeff and his team are just fantastic.
9 months ago Thanks for your support Tamar and glad we met your expectations. . Matt and Jeff are both top notch!
5.0
9 months ago Raymond was simply AWESOME - he went above and beyond to make sure that my (time sensitive!) job was completed as soon as possible. He even gave me his personal cell phone number and would communicate outside of work hours. And the new carpets are fantastic! His team and Arlandria Floors did a wonderful job! Thank you so much!
5 months ago Wow. What a glowing review. Thanks for the kind words Leslie! Raymond is fantastic. He always professional and ALWAYS put the customer first.
5.0
10 months ago The showroom at Arlandria Floors is a large showroom with a lot of samples of all different flooring options. Raymond and the staff are very knowledgeable. They answered all my questions and let me browse the store without hovering. The atmosphere at the store is very friendly. I enjoyed shopping at the store. 👍. M
5 months ago Thanks for taking the time to tell us about your experience Michelle, and for the kind words
5.0
10 months ago Great staff. Very knowledgeable. Installers did a great job installing wood in the first floor of my house. Thanks arlandria
5.0
10 months ago Huge store with lots of different options. Installation went great. I will be back.
5 months ago Thanks Diesel. We look forward to seeing you again soon.
5.0
10 months ago This customer did not leave a comment.
5 months ago Glad we earned a 5 star review. Thanks Willy
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
5.0
12 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
1.0
last year Very disappointing experience. It took 4 days for the estimator to even show up and 6 days after that I still have not received an estimate. Apparently they don't need our business as calls to the store were met with indifference.
5.0
last year Excellent selection of flooring options, amazing customer service, well priced, our new floors are perfect. As a first time customer, we highly recommend Alandria Floors.
last year We're so happy that you stopped in to see us and give us a chance to work with you. Thank you for the positive feedback and we look forward to seeing you again soon!
5.0
last year Huge shout out to Matt, Rachael, Jeff and his team. We've just completed our second flooring job with this team and could not be happier. These folks are pros all around. Quality work, great customer service, and fair pricing. We will be using them again soon!
5.0
last year Installed carpet and tile in my condo. Did a great job. Good price for materials and install. Thanks!
5.0
last year Arlandria did some flooring in my office. Justin and Rachel were really great to work with, and the finished product looks great.
5.0
last year From start to finish Arlandria Floors did an outstanding job on installing new carpeting in my office. They have many choices in quality, durable commercial grade materials that are well worth the money. Regardless of the materials the most important thing is the fit and finish of the installation. Unless this is done correctly, your money and efforts are wasted. Jeff the lead man on the job was very attention to detail oriented. He paid special attention to the cobase and taped it to the walls to prevent gaps from forming. Everything was done on time and in a very professional way. If appearances are important to you and you have high standards and expectations then Arlandria Floors is the only company I can recommend.
last year Thank you so much for the review Dr Wilkinson! We're so pleased that we were able to take care of all your needs and provide you with a pleasant experience. We also want to send you a special thanks for helping out one of our Sales Representatives, Raymond, with his sciatic nerve and back pain. We look forward to seeing you again soon.
5.0
last year Fantastic customer service and workmanship!
last year We appreciate your review and we look forward to our next chance to work with you. Have a good day!
5.0
last year Everyone here was awesome and super helpful!! We are a local wellness center and the installers came on a day when we were in session. Our first thought was this is going to be disruptive, noisy and messy. Nope!! They were quiet, courteous and so neat!! Very professional! The install looks great. This is our 2nd time using them over the past 15 years and we highly recommend them!!!
last year Thank you for the feedback. We strive to meet all our customers needs and provide them with a variety of options and a smooth and professional experience. Thanks for returning to see us and we look forward to being able to service you again in the future. Take care!
5.0
last year I used Arlandria Floors a few weeks ago and had them install wall-to-wall carpeting in my 2 bedrooms. Rachel and Justin were wonderful throughout the entire experience. The crew that came out was on time and very efficient. I will be coming back to have them install luxury vinyl plank in my basement!
5.0
last year My husband and I have been customers of Arlandria Floors for more than 20 years and have used them on four different occasions for various types of flooring. They have always been extremely knowledgeable, professional and accommodating. Most recently, Arlandria worked with us to find appropriate flooring after our basement flooded. We are absolutely thrilled with the product they recommended and the installation was top notch. We've never been disappointed and highly recommend them.
4.0
last year We had a mostly very good experience with Arlandria Floors. Upon returning with the choice of samples we wanted for the home, (their sample choices are numerous) our home measurement was conducted within days and the floor was installed within 2 weeks. A team of 5 came and quickly demoed and installed our new floor within the day (we moved all the furniture ourselves). Fortunately for us, the only monetary surprise was a nominal fee to remove glue from under the previous floors, so the estimate and final bill were only $50 or so apart. The only reason I dock a star is because the installers left some very adhesive putty on our front porch and door which may be permanently stained, and they left our toilet to wobble (it just needed a small wedge due to old floor and new floor thickness) and mostly oddly of all, we never received a follow up 'How did the install go?' call or email. So I emailed, about the aforementioned issues, and still didn't get a response, it took a call, after which they were accommodating. Small room for improvement, but I wouldn't hesitate to recommend Arlandria to others.
5.0
last year We have used Arlandria Floors over almost four decades for every flooring need in the two houses we have owned during that time. Our current saleman was an installer when we met him around 1980 and the lead installer this week has been coming to our home for more than 20 years. The selction is very good and prices are competitive. But those are not reason to choose Arlandria. The key is service from an established neighborhood business. We know them, and they know us. Last job this week was a home office. Carpet picked in one day and installed 10 days later. Could not be happier. MS & SS
5.0
2 years ago Again a solid performance. New store at 1606 Mount Vernon Ave---they just moved---Is even better with larger flooring selection ( not like the old showroom didn't have enough!!) and looks like a designer showcase. I think they carry ev ery single product available ( maybe a little too many) Dean showed us amazing products, gave us a great ( fair) price and finished like he said he would and when he said he would. Thanks Arlandria Floors!
5.0
2 years ago Arlandria Floors refinished the hardwood floors throughout my entire home, Rachel the customer service manager was a pleasure to work with as well as the Sales associate, Matt. The process was seamless and easy, the work crew even helped me move my furniture back into place. I'd recommend Arlandria Floors for anything flooring related!
5.0
2 years ago My Honey and I were in the beginning stages of remodeling our home and flooring had suddenly become a big deal! Laminate...carpet...tile...what to do? I found ARLANDRIA FLOORS online and found their website very impressive and easy to navigate! It was so impressive that when ig came time to stop messing around and make some decisions, We went straight to ARLANDRIA FLOORS! I was greeted by a beautiful showroom, great inventory, and Rachel, who was absolutely wonderful and who introduced us to Matt! Between the two of them, we made it to the point of making some decisions and had fun doing it! Thank you, ARLANDRIA FLOORS! We love your showroom, your superb and helpful staff, and your product! We will recommend you to EVERYONE!!! And...we'll be back soon!!!
1.0
2 years ago I cannot rate the final product. Salesman showed up late for our appointment and then never provided an estimate. I decided to go elsewhere, where people are more respectful of my time. Usually first impression are correct.
last month Business Owner Hello, I am disappointed and extremely sorry to hear that you had an unpleasant experience with us. We have been extremely busy, which is not an excuse! Unfortunately this slipped through the cracks, which contributed to your delayed proposal. We hope to work with you in the future, for we value each one of our customers. Please allow us to make it up to you and offer you 20% off materials for your future project. Please let us know if you need anything in the future! I can be reached directly at 703-548-4848 ext. 103 and/or Rachel@arlandriafloors.c…. Thank you.
5.0
2 years ago This company is great!!!!!! The estimate was quick and easy. Brett the owner was very nice. The people I worked with was Matt and Rachel they both made my life easier to get new carpet for my new house. The people who installed the carpet and the hard wood floor in 1 day!!!!!(324*516*82) So I would personally thank this company for doing a great job.
1.0
2 years ago We had worked with Arlandria Floors for several weeks, picked out a kitchen floor, got an estimate, had measurements taken and they said that they were going to send the flooring installers over and discuss how they were going to proceed and then they never showed up and Arlandria Floors never got back to us. It was a total waste of time! Very disappointing.
1.0
2 years ago Poor service, poor work and I paid more for it! I came to Arlandria Floors because they had good reviews, they are a small local business. I have a small condo that needed wood floors put in so I chose Shaw Laminate. Dean, the sales person came and measured, it took a few go rounds to get the quote and plans finalized - things were ok up until that point. My materials came in a timely manner, my job was scheduled and I took the day off to be there. I was assured that this was a one day job despite needing some tile taken up in the entry. Well, upon taking the tile up the gypsum concrete was difficult and needed to be re-done, let dry. Jeff, the installer, and I discussed it, he had it under control. Dean called to say he had gotten pictures from Jeff and "this was a lot different than concrete, he didn't know how much more this would cost". So, no information, email pictures and you are calling to tell me you have no idea how much more it's going to cost? Great. They had to return the next morning to finish - the place was a mess, concrete everywhere, damaged the wood front door, concrete in the thermostat! Everyone showed up promptly the next day to do finishes, I left for work and came back later to: 1) The T-bar edges were damaged quality - not finished so had sharp edges - sharp enough to cut four fingers when I ran my hand along it. 2) Glue spilled onto the laminate in the HVAC closet 3) Edge at the kitchen did not line - so stuck out from the adjacent quarter molding 4) Quarter molding that did not meet the floor, corners that stuck out, corners that did not meet up and no wood glue to bridge the gap. 5) A board that had fallen through in the entry This looked like a job I could have done - and this is not what I am good at. The more I looked, the more I found wrong. I called and spoke with Rachel, asked that the owner come out - this was unacceptable. The owner came a few days later with the installer, he was on his phone for much of the 10 minute visit. He agreed the finishes were incorrect, faulty material had been used. Why was this put down in the first place? They had their hands on it and knew that it was razor sharp! One month later the job has finally been completed. New materials took a week, the installer showed up an hour late the first time he was scheduled, had to reschedule and take another morning off. A few hours after he finished they called to ask if they could charge the remaining balance to my card now that the install was complete.
5.0
3 years ago They were very pleasant, without being pushy, I will deff use them again.
5.0
3 years ago Arlandria Floors are the greatest! They have an amazing selection and they have very experienced installers! I would highly recommend them!
5.0
3 years ago Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment. In the end we got a great durable carpet! James
last year Thank you James. Our goal is to provide all our customers with a product to meet their needs and a professional experience covering all aspects of the job. We look forward to seeing you again!
5.0
3 years ago Purchased wall to wall Shaw Tuftex carpeting from Arlandria Floors and had it installed this past Friday. It was to replace 24 year old carpeting in a fully furnished one bedroom condo so it was not an easy job. The carpet looks fantastic and Jeff and his team of installers worked efficiently and competently. I had to call them to return for a couple of minor fixes and Jeff took care of the problems immediately. I would definitely recommend for carpeting!
5.0
3 years ago We have been using Arlandria Floors for over 20 years for flooring and carpeting. We have consistently been satisfied with their timeliness in setting appointments for measurements, providing estimates, and performing installations. They are generous with lending samples and we have been consistently pleased with their non-pressure suggestions and sound advice. The addition of Rachel in the past couple of years was an excellent addition to their existing high quality staff. She is consistently pleasant, calm and helpful. A couple of years ago we had Arlandria Floors install a floating floor in our kitchen. A number of the joints in the flooring failed, so we brought it to the attention of Arlandria Floors. The manufacturer did not stand behind the product citing that it was out of warrantee. Arlandria Floors tried a couple of fixes that unfortunately didn't hold up. However, they came through for us and replaced the flooring with a product we selected which was made by a different company. Arlandria Floors continues to earn our loyalty and trust!
5.0
4 years ago I have used Arlandria Floors for 2 carpeting jobs and 1 hardwood floor refinishing. I keep going back to them because I can depend on them and they *always* do a great job. The most recent job was the refinishing. They came when they said they would, worked quickly and efficiently, were respectful of my house, and cleaned up afterwards. There was very little dust in the house after the sanding and buffing. The result is better than I ever dreamed of. The floors do look new. Rachel in customer service was superb. She communicated accurately and followed up after the job was done and was pleasant at every turn.
1.0
4 years ago "Eek. Methinks not" is an understatement. We had an appallingly awful experience with this provider. To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. We struggled to get the installation team back to resolve the issue, which they attempted - unsuccessfully - to do by drilling holes in the floor and injecting more glue. Although the floors are somewhat better, they are still not perfect - and certainly not what we expected/paid for. Then, the border of the flooring started to come undone. We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. Over two months post-installation and FOUR DAYS of missed work, the problem is still not resolved. And we still haven't been offered or granted any sort of compensation for the missed time and failed service. Huge disappointment across the board (pun intended).
1.0
4 years ago My flooring purchase at Arlandria Floors was a disappointment. After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $300 labor charge in addition to the original ~$400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). I was told that work would not start until I agreed to accept the added labor cost. I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. So I reluctantly agreed to the extra payment. Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere. Beware of any proposals made by this company, Arlandria Floors.
5.0
4 years ago If you need new floors, definitely stop by and ask for Matt Riesett! Class act all the way! Tell him -Rick-Flood Crew LLC
4 years ago Thanks for the praises Rick. So glad we met, or exceeded your expectations. We definitely have some great sales reps at Arlandria floors.
5.0
4 years ago This customer did not leave a comment.
2.0
4 years ago I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. New place, and I have again contacted them. (Justin) was again 100% - came out within that same week. I also need granite counter tops ......... 3 weeks later I finally had someone come out to take measurements........ its been another 3 1/2 weeks and I have heard ZIP, NADA, NOTHING as far a a quote. How sad. I understand the company has been purchased. Whoever owns the company now apparently doesn't care about customer service. Maybe my job wasn't big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops - go somewhere else.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Wow nice,
5.0
5 years ago My husband and I are enjoying our cork flooring and rubber stair treads which we recently purchased and had installed through Arlandria Floors. Whenever I went to the store, Justin Byrd greeted me as I walked in the door. Justin,head sales manager, started with Arlandria Floors some 30 years ago. He really knows flooring. Justin came to our house, measured and made detailed notes for the the installers who did a wonderful job. Jeff Terry, head installer, said that he and his crew like what they do and they are good at it. We highly recommend Arlandria Floors. Sallie K.
5.0
5 years ago We got a good quote after an in-house consultation and received a quick schedule for installation of carpeting. The installers were efficient, professional, and it couldn't have gone any smoother. The carpeting and underlying pad felt and looked great. Their customer service and quality are excellent. We can't say enough good things about Arlandria Floors.
5.0
5 years ago Needed an area rug for my living area, oh my goodness !!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days. It was a great carpet buying experience .
5 months ago Great to hear Julian. We have even more area rugs and remnants in our newly expanded and remodeled showroom.....over 100! Come back as soon as you need another.
5.0
5 years ago Honest pricing on quality flooring, quality installation, and good service. I went to Arlandria Floors on the recommendation of three friends, who had explored discounters, but disappointed in their final offerings. I got a good quote after an in- house consultation and received a quick schedule for installation of wood laminate flooring (and removal of old carpet.) The end result was beautiful and it was done on-time with no hidden costs. I checked on cost estimates for installation of flooring on the internet. The site estimated costs by zip code based and gave ranges of costs. Arlandria's proposal was higher than the minimum, but still we'll below the maximum for my area. Bottom line: I'm very happy with all aspects of dealing with them. Choice, consultation, schedule, installation, and follow up were all very good.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Nice!! Thanks primo
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. Even recently they re-carpeted my basement (after a flood). There was a slight discrepancy but were quick to remedy it. I can not say enough good things about Arlandria Floors.
1.0
6 years ago Crooks -- literally. Had guys install carpet in the hall outside my kids room... a week later they noticed that $200 was missing from their piggy bank.....coincidence? Doubtful.
5.0
7 years ago I am writing another review to update one I left 5 years ago just to assure people that my previous positive experience wasn't just a one-time thing. I have how used Arlandria Floors to do various carpeting jobs in my apartment over the years. They have always been extremely professional and well-priced. Justin is the most pleasant person to work with and has always respected my budget and time concerns & the work was always done with the highest level of professionalism. I especially like their free estimates. Recently, Justin came to my house and gave me expert advice on questions I had about my flooring at no charge. No hard sell, no effort to get me to do work that wasn't necessary. I couldn't be happier with this company.
4.0
7 years ago Sales staff was very helpful, I needed to re-carpet two bedrooms in a condominium. Price was on par with other quotes. Two installers arrived promptly as scheduled and had the entire job completed in a little over two hours. Their work was top notch and they did a good job cleaning up after themselves. Only a few minor complaints, such as placing my mattress on/beside the toilet to get it out of the room. Wouldn't have been my first choice. Overall I am quite happy with the result and I'm glad I patronized a local establishment!
2.0
8 years ago The sales staff was nice and they were helpful. My wife and I went there several times to figure out what we wanted and how much it would cost. The salesman who helped us was certainly helpful at the store and prompt in taking measurements and providing an estimate. We told him what we wanted: bamboo flooring, level flooring where the floor dips, also install flooring in a closet and partially install flooring in our laundry room. Initially we were told it would be a 1 day job, no problem (our house is very small and the area being floored was approximately 400 square feet). My wife scheduled a day off from work to be there when the installers came. Then the salesman called a few days later and said that we might want to be available for a 2nd day as well. That would have been nice to know early on, not during the week that the install was to take place. Then the installers came. First, one guy showed up to assess the area. He then went to pick up the flooring. Two more installers eventually showed up. In short, the installation took two "full" days but consider that the full team did not arrive at our home until after 9 a.m. on the first day and left (in staggered schedules) before 4 p.m. each day and, as they should have done, they took their lunch time. We also learned that the main installer apparently was getting ready to go on vacation after he finished our job. We were disappointed with several things. The installers did not level the dips in the floor, even though the salesman said that they could do that. That was the most bothersome issue. In addition, the laundry room did not get any bamboo (we are talking about a tiny laundry room area--less than 10 square feet of bamboo would have been required. Our salesman (M), indicated that he would order an additional 5% extra on top of the areas that he measured for installation (and we saw him measure the laundry room). Amazingly, at the end of the last day, the installers did not have any bamboo remaining so the laundry room got no flooring at all. After the installers packed up we found several ugly flaws (a raised point in the flooring that looks like it was the result of a finish nail misfire or something); a couple of very noticeable gaps; and a 3 foot section of shoe molding that was not even nailed--we accidentally kicked it one day and it just came away from underneath the cabinet. When my wife called to ask about why the laundry room did not get any bamboo, M got a little defensive and would only say that the installers did not have any bamboo left over when they got back to the store. This response was unsatisfactory. M did not even ask what he could do nor did he offer any solution. He was very prompt, however, when it came to asking if he could charge the balance of the cost to our credit card. My mistake was not asking my wife before giving my answer. We paid $5,700 to have our floor installed. The flooring is beautiful, but the installation was not even mediocre and the post-installation service was poor. We will choose to go with another flooring company in the future if we ever need that service again.
4.0
8 years ago These guys did a great job refinishing our hardwood floors. The floors look brand new and make the home sparkle. They don't have the cheapest prices in town (we negotiated a bit based on some competitors prices). That said, their customer service and quality are excellent. I was very happy with the finished product. They started when they were supposed to start and finished when they said they would. The only reason they aren't getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back. I will go back to Arlandria for a carpeting project in the some-what near future.