ARLANDRIA FLOORS

4.4
|
58 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Arlandria Floors in Del Ray 1606 Mount Vernon Ave, Alexandria, VA 22301-1720 703-548-4848 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
58 Reviews

Reviews


5.0
yesterday Friendly, knowledgeable, and responsive staff. Crew who installed the runner we got were extremely courteous and cleaned up every bit of carpet they removed and cut. Runner looks perfect. Definitely recommend Arlandia Floors!
yesterday Thank you for the kind words. We aim to provide the best service, fair price and quality products...as we have for 50 years. Thank you again for your business
5.0
yesterday I met with Arlandria Floors after a large water leak damaged my existing flooring. They were responsive and very helpful through the process, providing options for repair and replacement. Justin from Arlandria Floors met with me on multiple occasions, and thoroughly explained the different types of flooring, timelines, costs, and everything else needed to make a decision. Since the job was in a location with older subfloors, I really appreciated how much time Justin put into reviewing the situation and the preparation work to ensure the job would go smoothly. The installers were fast, thorough, and nice to work with, and I was very happy with the results.
5.0
yesterday I met with Arlandria Floors after a large water leak damaged my existing flooring. They were responsive and very helpful through the process, providing options for repair and replacement. Justin from Arlandria Floors met with me on multiple occasions, and thoroughly explained the different types of flooring, timelines, costs, and everything else needed to make a decision. Since the job was in a location with older subfloors, I really appreciated how much time Justin put into reviewing the situation and the preparation work to ensure the job would go smoothly. The installers were fast, thorough, and nice to work with, and I was very happy with the results.
yesterday Business Owner Thank you so much for the kind words and happy we met your expectations. After 50 years in business We still take pride in providing amazing service, fair pricing and great products. Thank you again for using us!
5.0
5 days ago Very professional staff and technicians. Also easy to work with!
4 days ago Thank you for the kind words Julia.
5.0
last week Great service, communication, and follow through. Repeat customer and I'm always happy with Arlandria flooring.
4 days ago Thanks Will. That's much appreciated. Hope to see you again soon.
5.0
3 weeks ago Justin Byrd did an excellent job of assessing our needs and making recommendations, Luis and his crew did a fantastic job installing our floors, and Rachel has been wonderful handling our account and ensuring the job was completed to our satisfaction.
3 weeks ago Very happy all went well. Justin has been at Arlandria for 40+ years and know just about all there is know about floors. When installing Hardwood floors, being qualified and experienced is a must. We have top notch hardwood floor installers and refinishers at Arlandria and Luis is at the top for sure.
5.0
last month Great customer service, great prices. Highly recommend.
last month Thank you so much for the kind words, and we are very happy we met your expectations. Happy Holidays!
5.0
last month Everyone was extremely helpful and professional. There was just the right amount of advice and recommendations. The installers were efficient and very nice.
last month Great to hear Norine. We pride ourselves on our knowledgable reps and our expert installers with 40+ years of experience. Wishing you Happy Holidays and a Happy New Year!
5.0
last month Great from purchase to installation. Team kept me informed throughout the whole process. Installation team showed up on time, did a beautiful job, and cleaned up as if nothing ever happened. I will use Arlandria Floors for all my flooring needs in the future.
last month Thank you so much for the kind words Robert. We always love to hear that we met or exceeded expectations. Happy Holidays!
5.0
3 months ago I almost never write reviews, but my experience with Arlandria Floors was exceptional. The initial appointment to measure my basement was handled quickly and professionally and when it took another 18 months before I could place my order, they took it in stride and welcomed me back with total understanding of my situation. I was able to take home as many samples as I wished for as long as I wanted. When I made my selection and called in my order we had one little hiccup, but I followed up and it was swiftly fixed. The installation was great -- the work crew arrived on time, worked quickly and steadily, alerted me to a couple of issues, and respected my home. Plus, they were really nice and clearly experienced professionals. They did a Saturday installation and I got a follow-up call on Monday to make sure all was well. It certainly was -- I could not have asked for a better experience and I thought the price was a good value.
5.0
3 months ago We were very happy with Arlandria Floors, from the initial consultation through to the finished floor. The staff was helpful and knowledgeable, and the workers went the extra mile to complete the job beautifully and efficiently. We'll be happy to use Arlandria Floors again for future jobs.
last month Thanks for the kind words Catherine. Our goal at Arlandria Floors is to do exactly what you said. Be 100% great from start to finish. Thanks again for your business and Happy Holidays!
5.0
3 months ago Arlandria Floors did an excellent job from helping us understand the 101 on carpet. We needed a large custom size area rug, stair runner, and master suite wall-to-wall. They helped us figure out how to save money by using the left-over from the area rug for the stair runner. And Rachel, their operations associate (Iʻm sure not her formal title) did an EXCELLENT job communicating with us on every detail for on-time install - which by the way was the day before we were moving back into our renovated home. Tight deadlines. No problem. Use Arlandria.
last month Thats Great to hear Lisa. We do literally thousands of area Rugs each year...of all sizes...but it never gets old hearing what a great job we do for our customers. You are our number one concern. Thanks again for your business.
5.0
3 months ago The Raymond and the guys from Arlandria Floors recently installed a new porch for our house. Our old porch which was 10 years old had not done well and I had not spent enough time painting it and caring for it. Of course having plants dripping water leaving puddles was not a good choice in retrospect. After looking at a number of wood options we went with a Mahogany. It had the right color for us, we wanted to deep brown color and we plan to keep putting oil on it so it does not become gray. Its done now and the results are amazing. The porch is so beautiful we are tempted to take off our shoes before crossing it. The workmen did the whole porch in one day, we did end up finding a few gaps which were filled with sawdust and sealed in, some rough spots from the manufacturing process were sanded down until smooth. Then we finished all with a coat of oil to get it to the darker color we wanted but also to help preserve it. I highly recommend Raymond and his team. Everyone was very nice and while Mary W notes in her review that things didnt happen instantly we went into it knowing that we are not their only customers and you have to get onto peoples schedules. I guess I feel better knowing they are busy with customers and not just waiting around because they are in-demand.
3 months ago Thanks for your kind words. Our goal at Arlandria Floors in Del Ray is to provide our customers with the best product, best service and warranty that we've been known for--For nearly 50 years! Thanks again, We look forward to earning your business again in the future
5.0
3 months ago Courteous, helpful, and efficient at every stage. High-quality installation of a challenging pattern, in a winding stairwell. Arlandria Floors is a very well-run business.
3 months ago Thank you for the kind words Ian. Pattern carpet and stairs can be very challenging, but thankfully we have 5 Star rated installers who have been with our company for many years ( some for almost 50 years!). Again, thank you and enjoy your new floor.
5.0
3 months ago My wife and I are very pleased with our new kitchen flooring! Matt was great to work with to consider swatches, Rachel was great in scheduling, and Jeff and the crew were quick, courteous, professional and took great care to manage the work space.
last month Thanks for the kind words Jesse. We will make sure to let Matt, Rachel and Jeff know. Thanks for allowing us to serve you and for your business.
5.0
3 months ago I couldn't be more pleased. The installers were skilled, professional and on top of that, very nice! And I love my new floor!
3 months ago Thank you for the kind words Susan. For nearly 50 years our goal is most simply....to ensure that you love your new floor. We are glad you do, and look forward to helping you again in the future.
5.0
4 months ago I couldn't be happier with the service received from Arlandria Floors. The whole process was smooth - from beginning to install. The installation crew was curtious and fast! They left my house looking better than before they came!
last month Great to hear Dawn. We are known for our great customer service At Arlandria Floors and happy we didnt disappoint. Thanks again for your business and we look forward to working with you in the future.
5.0
4 months ago We had a very challenging repair job since no matching flooring could be found for our 11-year old floor. Luiz removed a box-equivalent amount from a closet and relaid it in our living room. Outstanding job that looks like new in the living room. Then he replaced the closet floor with a “close” color match. I would highly recommend Luiz and Arlandria Flooring.
4 months ago Thank you for the kind words Ed. Your salesman Raymond is a veteran in the flooring business and is a true professional. These are often challenging tasks that take qualified and experienced hardwood flooring experts. We are always happy to hear it went well, and that we we were able to meet or exceed your expectations.
5.0
4 months ago Arlandria Floors has me walking on air! They replaced some very "mature" wall-to-wall in my rec room and stairways with gorgeous beige wool rugs/runners. While measuring for the job, Justin even taught me how a "New York corner" enhances your stairs. The job was done on time, at the estimated price, and with great professionalism. If you keep your eyes down, my 40 year-old home looks brand new. My only complaint is that now I have to clean and touch up the walls to match the first rate floors!
4 months ago Thank you Susan! We are always happy to hear we met expectations and you are enjoying your new floor. Justin is a wealth of knowledge ( hes been here for 43 years!) Thanks again for the kind words and we look forward to working with you again.
5.0
4 months ago We’ve used Arlandia for every flooring job in our house. Matt is amazing and Jeff and his team are just fantastic.
4 months ago Thanks for your support Tamar and glad we met your expectations. . Matt and Jeff are both top notch!
5.0
5 months ago Raymond was simply AWESOME - he went above and beyond to make sure that my (time sensitive!) job was completed as soon as possible. He even gave me his personal cell phone number and would communicate outside of work hours. And the new carpets are fantastic! His team and Arlandria Floors did a wonderful job! Thank you so much!
4 days ago Wow. What a glowing review. Thanks for the kind words Leslie! Raymond is fantastic. He always professional and ALWAYS put the customer first.
5.0
5 months ago The showroom at Arlandria Floors is a large showroom with a lot of samples of all different flooring options. Raymond and the staff are very knowledgeable. They answered all my questions and let me browse the store without hovering. The atmosphere at the store is very friendly. I enjoyed shopping at the store. 👍. M
4 days ago Thanks for taking the time to tell us about your experience Michelle, and for the kind words
5.0
5 months ago Great staff. Very knowledgeable. Installers did a great job installing wood in the first floor of my house. Thanks arlandria
5.0
5 months ago Huge store with lots of different options. Installation went great. I will be back.
4 days ago Thanks Diesel. We look forward to seeing you again soon.
5.0
5 months ago This customer did not leave a comment.
4 days ago Glad we earned a 5 star review. Thanks Willy
5.0
7 months ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
1.0
8 months ago Very disappointing experience. It took 4 days for the estimator to even show up and 6 days after that I still have not received an estimate. Apparently they don't need our business as calls to the store were met with indifference.
5.0
9 months ago Excellent selection of flooring options, amazing customer service, well priced, our new floors are perfect. As a first time customer, we highly recommend Alandria Floors.
8 months ago We're so happy that you stopped in to see us and give us a chance to work with you. Thank you for the positive feedback and we look forward to seeing you again soon!
5.0
11 months ago From start to finish Arlandria Floors did an outstanding job on installing new carpeting in my office. They have many choices in quality, durable commercial grade materials that are well worth the money. Regardless of the materials the most important thing is the fit and finish of the installation. Unless this is done correctly, your money and efforts are wasted. Jeff the lead man on the job was very attention to detail oriented. He paid special attention to the cobase and taped it to the walls to prevent gaps from forming. Everything was done on time and in a very professional way. If appearances are important to you and you have high standards and expectations then Arlandria Floors is the only company I can recommend.
8 months ago Thank you so much for the review Dr Wilkinson! We're so pleased that we were able to take care of all your needs and provide you with a pleasant experience. We also want to send you a special thanks for helping out one of our Sales Representatives, Raymond, with his sciatic nerve and back pain. We look forward to seeing you again soon.
5.0
last year Fantastic customer service and workmanship!
8 months ago We appreciate your review and we look forward to our next chance to work with you. Have a good day!
5.0
last year Everyone here was awesome and super helpful!! We are a local wellness center and the installers came on a day when we were in session. Our first thought was this is going to be disruptive, noisy and messy. Nope!! They were quiet, courteous and so neat!! Very professional! The install looks great. This is our 2nd time using them over the past 15 years and we highly recommend them!!!
8 months ago Thank you for the feedback. We strive to meet all our customers needs and provide them with a variety of options and a smooth and professional experience. Thanks for returning to see us and we look forward to being able to service you again in the future. Take care!
5.0
last year My husband and I have been customers of Arlandria Floors for more than 20 years and have used them on four different occasions for various types of flooring. They have always been extremely knowledgeable, professional and accommodating. Most recently, Arlandria worked with us to find appropriate flooring after our basement flooded. We are absolutely thrilled with the product they recommended and the installation was top notch. We've never been disappointed and highly recommend them.
4.0
last year We had a mostly very good experience with Arlandria Floors. Upon returning with the choice of samples we wanted for the home, (their sample choices are numerous) our home measurement was conducted within days and the floor was installed within 2 weeks. A team of 5 came and quickly demoed and installed our new floor within the day (we moved all the furniture ourselves). Fortunately for us, the only monetary surprise was a nominal fee to remove glue from under the previous floors, so the estimate and final bill were only $50 or so apart. The only reason I dock a star is because the installers left some very adhesive putty on our front porch and door which may be permanently stained, and they left our toilet to wobble (it just needed a small wedge due to old floor and new floor thickness) and mostly oddly of all, we never received a follow up 'How did the install go?' call or email. So I emailed, about the aforementioned issues, and still didn't get a response, it took a call, after which they were accommodating. Small room for improvement, but I wouldn't hesitate to recommend Arlandria to others.
1.0
last year I cannot rate the final product. Salesman showed up late for our appointment and then never provided an estimate. I decided to go elsewhere, where people are more respectful of my time. Usually first impression are correct.
4 months ago Hello, I am disappointed and extremely sorry to hear that you had an unpleasant experience with us. We have been extremely busy, which is not an excuse! Unfortunately this slipped through the cracks, which contributed to your delayed proposal. We hope to work with you in the future, for we value each one of our customers. Please allow us to make it up to you and offer you 20% off materials for your future project. Please let us know if you need anything in the future! I can be reached directly at 703-548-4848 ext. 103 and/or Rachel@arlandriafloors.com. Thank you.
1.0
2 years ago We had worked with Arlandria Floors for several weeks, picked out a kitchen floor, got an estimate, had measurements taken and they said that they were going to send the flooring installers over and discuss how they were going to proceed and then they never showed up and Arlandria Floors never got back to us. It was a total waste of time! Very disappointing.
1.0
2 years ago Poor service, poor work and I paid more for it! I came to Arlandria Floors because they had good reviews, they are a small local business. I have a small condo that needed wood floors put in so I chose Shaw Laminate. Dean, the sales person came and measured, it took a few go rounds to get the quote and plans finalized - things were ok up until that point. My materials came in a timely manner, my job was scheduled and I took the day off to be there. I was assured that this was a one day job despite needing some tile taken up in the entry. Well, upon taking the tile up the gypsum concrete was difficult and needed to be re-done, let dry. Jeff, the installer, and I discussed it, he had it under control. Dean called to say he had gotten pictures from Jeff and "this was a lot different than concrete, he didn't know how much more this would cost". So, no information, email pictures and you are calling to tell me you have no idea how much more it's going to cost? Great. They had to return the next morning to finish - the place was a mess, concrete everywhere, damaged the wood front door, concrete in the thermostat! Everyone showed up promptly the next day to do finishes, I left for work and came back later to: 1) The T-bar edges were damaged quality - not finished so had sharp edges - sharp enough to cut four fingers when I ran my hand along it. 2) Glue spilled onto the laminate in the HVAC closet 3) Edge at the kitchen did not line - so stuck out from the adjacent quarter molding 4) Quarter molding that did not meet the floor, corners that stuck out, corners that did not meet up and no wood glue to bridge the gap. 5) A board that had fallen through in the entry This looked like a job I could have done - and this is not what I am good at. The more I looked, the more I found wrong. I called and spoke with Rachel, asked that the owner come out - this was unacceptable. The owner came a few days later with the installer, he was on his phone for much of the 10 minute visit. He agreed the finishes were incorrect, faulty material had been used. Why was this put down in the first place? They had their hands on it and knew that it was razor sharp! One month later the job has finally been completed. New materials took a week, the installer showed up an hour late the first time he was scheduled, had to reschedule and take another morning off. A few hours after he finished they called to ask if they could charge the remaining balance to my card now that the install was complete.
5.0
2 years ago They were very pleasant, without being pushy, I will deff use them again.
5.0
2 years ago Arlandria Floors are the greatest! They have an amazing selection and they have very experienced installers! I would highly recommend them!
5.0
3 years ago Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment. In the end we got a great durable carpet! James
8 months ago Thank you James. Our goal is to provide all our customers with a product to meet their needs and a professional experience covering all aspects of the job. We look forward to seeing you again!
5.0
3 years ago Purchased wall to wall Shaw Tuftex carpeting from Arlandria Floors and had it installed this past Friday. It was to replace 24 year old carpeting in a fully furnished one bedroom condo so it was not an easy job. The carpet looks fantastic and Jeff and his team of installers worked efficiently and competently. I had to call them to return for a couple of minor fixes and Jeff took care of the problems immediately. I would definitely recommend for carpeting!
1.0
3 years ago "Eek. Methinks not" is an understatement. We had an appallingly awful experience with this provider. To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. We struggled to get the installation team back to resolve the issue, which they attempted - unsuccessfully - to do by drilling holes in the floor and injecting more glue. Although the floors are somewhat better, they are still not perfect - and certainly not what we expected/paid for. Then, the border of the flooring started to come undone. We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. Over two months post-installation and FOUR DAYS of missed work, the problem is still not resolved. And we still haven't been offered or granted any sort of compensation for the missed time and failed service. Huge disappointment across the board (pun intended).
1.0
3 years ago My flooring purchase at Arlandria Floors was a disappointment. After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $300 labor charge in addition to the original ~$400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). I was told that work would not start until I agreed to accept the added labor cost. I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. So I reluctantly agreed to the extra payment. Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere. Beware of any proposals made by this company, Arlandria Floors.
5.0
3 years ago If you need new floors, definitely stop by and ask for Matt Riesett! Class act all the way! Tell him -Rick-Flood Crew LLC
3 years ago Thanks for the praises Rick. So glad we met, or exceeded your expectations. We definitely have some great sales reps at Arlandria floors.
5.0
4 years ago This customer did not leave a comment.
2.0
4 years ago I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. New place, and I have again contacted them. (Justin) was again 100% - came out within that same week. I also need granite counter tops ......... 3 weeks later I finally had someone come out to take measurements........ its been another 3 1/2 weeks and I have heard ZIP, NADA, NOTHING as far a a quote. How sad. I understand the company has been purchased. Whoever owns the company now apparently doesn't care about customer service. Maybe my job wasn't big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops - go somewhere else.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Wow nice,
5.0
5 years ago We got a good quote after an in-house consultation and received a quick schedule for installation of carpeting. The installers were efficient, professional, and it couldn't have gone any smoother. The carpeting and underlying pad felt and looked great. Their customer service and quality are excellent. We can't say enough good things about Arlandria Floors.
5.0
5 years ago Needed an area rug for my living area, oh my goodness !!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days. It was a great carpet buying experience .
4 days ago Great to hear Julian. We have even more area rugs and remnants in our newly expanded and remodeled showroom.....over 100! Come back as soon as you need another.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Nice!! Thanks primo
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. Even recently they re-carpeted my basement (after a flood). There was a slight discrepancy but were quick to remedy it. I can not say enough good things about Arlandria Floors.
1.0
6 years ago Crooks -- literally. Had guys install carpet in the hall outside my kids room... a week later they noticed that $200 was missing from their piggy bank.....coincidence? Doubtful.
4.0
8 years ago These guys did a great job refinishing our hardwood floors. The floors look brand new and make the home sparkle. They don't have the cheapest prices in town (we negotiated a bit based on some competitors prices). That said, their customer service and quality are excellent. I was very happy with the finished product. They started when they were supposed to start and finished when they said they would. The only reason they aren't getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back. I will go back to Arlandria for a carpeting project in the some-what near future.