ARLANDRIA FLOORS

4.5
|
110 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Arlandria Floors 1606 Mount Vernon Ave, Alexandria, VA 22301-1720 703-548-4848 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
110 Reviews

Reviews


5.0
last week Great place for carpet and flooring
last week Thank you so much for the great review. Its been a tough time for us during the COVID-19 pandemic, and for many of the locally owned small business's. We've made it 50 years, and hope for 50 more....but we can't make it without you. So from the bottom of our hearts.. thank you again.
2.0
2 weeks ago The results were fabulous, because after dealing with such poor rude customer service- I moved from Arlandria and on to Flooring America in Fairfax- they are amazing. After being mislead, filibustered and told by both the Sales Manager and the current owner at Arlandria that they just really aren't interested in these kinds of small jobs with cheap tile selections, I finally cut the cord- Arlandria had done our condo when we first moved to the area- like many of you - I like local mom and pop- however the "Brand" has been sold- no longer mom and pop! Anyway Arlandria's rude ineptness and lack of interest in my job wasting a great deal of my time forced me to move- and boy am I pleased- Found a terrific place to do business-got an education on tile and upgraded my choices - quick easy service and now will use Flooring America to replace our old carpet. Btw American Flooring in Fairfax has original local owners- and a young hungry sales team-wants to please and wants any and every job! So it's a win win- Arlandria made it clear they didn't want my business and I found a great new place- 5 stars for bad treatment put me with a much better company! Win win for everyone! Buh Bye!
2.0
3 weeks ago This customer did not leave a comment.
5.0
last month Absolutely love the new porch by Arlandria Floors in Del Ray. Service was remarkable and responsive, craftsmanship was exceptional, and the crew were professional and courteous. I will definitely be using Arlandria Floors in the future!
last month Thank you for the kind words and for the opportunity to serve you. We love doing front porches and the beauty it creates. We look forward to helping you in the future with any carpet, hardwood,LVT or tile in your home. Stay safe and healthy! - Brett
5.0
3 months ago Brett, Drew, Rachel and everyone at Arlandria Floors are absolutely the best. I have been treated with the utmost professionalism and kindness every time i stepped foot inside their show room. They have a wide selection of products to choose from. I highly highly highly recommend Arlandria Floors to anyone. They'll take great care of you, I can assure you of that.
last month Thanks Alex. I remember your job was challenging, and it came out looking amazing. Thanks for your trust in us and our ability to do such a custom job. Stay safe and thanks again for the great review.
5.0
3 months ago Brett, Drew, Rachel and everyone at Arlandria Floors are absolutely the best. I have been treated with the utmost professionalism and kindness every time i stepped foot inside their show room. They have a wide selection of products to choose from. I highly highly highly recommend Arlandria Floors to anyone. They'll take great care of you, I can assure you of that.
last week Thanks Alex. Very kind words. We at Arlandria Floors are only as good as our employees....and our employees are the Best! Thanks again for the great review!
3.0
4 months ago I appreciate Brett's response and hope he was able to respond to the other less than positive reviews as well. The other quotes I received had several levels of options given to me. I didn't know I had to specify that to Arlandria. I was under the impression that a quote would have several options. Maybe, in the future, when a client doesn't respond to a quote sent you could follow up with them to show interest in their business instead of the client continually asking for information. My overall impression is that business is so good that customer service isn't a priority.
4 months ago I'm sorry you felt it took too long to get an estimate to you. I'm never happy to receive a 3 star review and made sure to review the email chains and supporting docs - After you were coming to our showroom ( but didnt make it) Raymond came to your home and sent to you a proposal within hours and exact date he said he would ( 3/13-- verified by date/time stamp on sent Docusign email) for some reason the firewall ( on one of our sides) wouldn't allow the email to go through from Docusign..twice. You notified you still haven't received, so Rachel re sent from alternate server and you received. Rachel and you were in communication the entire time, so i'm at least happy for that. I'm sorry you weren't able to go with our 100% wool product we priced, and we would have been happy to quote a 3x cheaper product if we had known thats what was in your budget. Luckily you had 2 other proposals and I hope it went well and I wish you the best of luck.
5.0
4 months ago Arlandria floors was fantastic and really helped me out in a pinch. I was finishing a project and realized that the shoe molding I needed to match was an odd size. I went to 7 different stores—big box stores as well as flooring specialists—before going to Arlandria floors. Everyone else I visited told me that the size I needed (3/4 x 3/4 shoe molding) did not exist and I’d have to accept a different size that wouldn’t transition well. Arlandria was able to give me exactly what I needed and the results were fantastic. Justin was extremely helpful. Pics of final product below. They custom made a perfect size and color match for me.
4 months ago Thanks for the great review and kind words. Glad we could help and thank you for your business!
5.0
4 months ago I like to patronize local companies and stopped by Arlandria Floors in Del Ray to check out their selection and prices. The selection of wool carpeting was extensive, and we found exactly what we were looking for at a great price. Raymund was so helpful and is a terrific sales rep, easy-going and a pleasure to work with. He came out and measured and saved us a ton of money by figuring out how to lay the carpet with almost no waste! Once we decided, Rachel placed the order right away and we were called to set up installation within just a few days. On install day, the installers (Jesse and Jeff) arrived on time and did a great job. We were super impressed that Raymund stopped by to see how things were going and that Rachel called us to see how it went. All in all, the entire experience was pleasant, and we will definitely work with them again.
4 months ago Thanks so much for the kind words. We are truly grateful for you working with us and happy that what I consider the greatest employees out there...you feel the same way about! Thank you again!
5.0
4 months ago I like to patronize local companies and stopped by Arlandria Floors in Del Ray to check out their selection and prices. The selection of wool carpeting was extensive, and we found exactly what we were looking for at a great price. Raymund was so helpful and is a terrific sales rep, easy-going and a pleasure to work with. He came out and measured and saved us a ton of money by figuring out how to lay the carpet with almost no waste! Once we decided, Rachel placed the order right away and we were called to set up installation within just a few days. On install day, the installers (Jesse and Jeff) arrived on time and did a great job. We were super impressed that Raymund stopped by to see how things were going and that Rachel called us to see how it went. All in all, the entire experience was pleasant, and we will definitely work with them again.
4 months ago Thank you so much for your kind words. We are known locally as having some of the best Wool pricing in the area. Raymond, Rachel and ALL of our sales reps and installation crews are fantastic, and I'm happy you feel the same way. As we are reminded in these uncertain times, we sincerely appreciate all of our loyal customers. Thank you again!
5.0
5 months ago Once again Arlandria did a great job. They helped me to replaced some damaged wood in my house instead of selling me a whole new floor for a lot more money. I've been using Arlandria Floors for years, and they always do a great job. Even now that I live in Woodbridge and not Old Town I'll still spend an hour in traffic to get there because I know they will do a great job the right way :)
5 months ago Thanks Vanessa. Glad we were able to help!
5.0
5 months ago We live in Fairfax, but it was well worth the trip to Alexandria to do business with Arlandria Floors. The staff was friendly, knowledgeable and professional. We had so many options that it was difficult to choose! We feel we recieved a great price for our new carpet. The installers showed up on time, treated my home with respect and did an incredible job. We will happily refer Arlandria Floors to anyone looking for flooring.
5 months ago Very kind words and thanks for the great review. We service the entire DMV, and so glad you made the trip!
5.0
5 months ago FIVE STARS for a great flooring experience AGAIN! I have made three different flooring purchases at Arlandria Floors during my 21 years of living in Del Ray. All work was completed to my satisfaction and with friendly service. I love that Arlandria Floors is locally owned and they have a huge inventory to choose from right on Mt. Vernon Avenue.
5 months ago Thanks for the great great review and for allowing us to serve you.. multiple times!
5.0
5 months ago No flooring store in the DMV with as many product selections as Arlandria Floors. Being a Realtor, I need options and great pricing. They had both! Worth the trip from Washington DC
5 months ago Thanks!
5.0
5 months ago Simply the best flooring store. Every product imaginable with the best customer service.
5.0
6 months ago My husband and I have nothing but good things to say about Arlandria Floors. They ripped out old flooring and laid down a new engineered hardwood floor in our condo. They also replaced baseboard and toekick that had suffered water damage. We had to get all this done quickly, and the staff went out of its way to obtain materials that were readily available and to comply with our tight schedule. Everyone, from the staff in the showroom to those who carried out the work, was pleasant, diligent, and professional. Raymond was very nice to work with and called daily to give us updates on how the work was moving along. There were no delays. The new floor looks lovely, and the work was completed with attention to detail under Raymond's rigorous supervision. In short, we highly recommend this flooring company. They have a nice showroom with a large variety of flooring options in every material imaginable.
5.0
6 months ago From start to finish, a great group to work with. Ray helped me find just the right flooring for my condo and followed through on all steps in the process. Rachel ensured that everything was scheduled and billed properly. Gus and his team were on time for the install and efficient, professional and detail oriented. Ray was on site through the entire install process to ensure that all work was done to my satisfaction. My floors are gorgeous!
5.0
6 months ago My husband and I have worked with Arlandria more than once and will continue to use them for all of our flooring needs! Matt is amazing! He helped us figure out the best flooring options for us and even helped us a year later with re-ordering after our home flooded and we needed to replace everything. Arlandria has been prompt in getting back to us, the installation was flawless and quick, and the prices were reasonable.
6 months ago Thank you so much for the kind words. We are a locally owned business that strives to provide 5 Star service every time, and we couldn't do it without your support. We at Arlandria Floors sincerely thank you.
5.0
6 months ago This customer did not leave a comment.
6 months ago Thanks so much for the great review. We are a locally owned small business and sincerely appreciate your business.
5.0
7 months ago Worked with Arlandria Floors to have a runner installed on our stairs. They were timely with the estimate and installation. Very happy with how it turned out!
6 months ago So happy you felt that you were provided the best product and customer service and by the way...It looks fantastic! Thank you again!
5.0
8 months ago II want to commend Raymond, Rachel and Jeff and his crew. Through out the process of purchasing and installing the tile flooring everyone was knowledgeable, professional and always met me with a smile and kind words. The price is very competitive for the excellent work that they do.
5.0
8 months ago I am not a review writer, but my experience with Arlandria Floors was exceptional. Matt provided personalized service, going out of his way to explain the different products which helped me make the best choice for my apartment. I was able to take home as many samples as I wished for as long as I wanted. When I finally made my decision, Matt scheduled an appointment to measure my home working around my schedule. He provided a quote quickly and took the time to explain it to me. The installation was great - Mr. Kim and his partner arrived on time, did a beautiful job, and cleaned up as if nothing ever happened. And the new wood floors are fantastic! Matt and Arlandria Floors did a wonderful job! Thank you so much! .
5 months ago Thanks for the rare and great review. Our sales reps have been with us between 15 and 43 years and are the best in the business! Thanks again!
5.0
8 months ago I had Arlandria replace the kitchen floor and replace the baseboards through my place with stained wood in a basic arts and crafts style. I could not be happier. Raymond Busch worked with me on how I wanted things done. I can’t say enough positive about working with Arlandria.
8 months ago Wow. Thank you for such kind words and we're happy we met your expectations. For 50 years now our number one goal is exemplary customer service...and it's what we've become known for. Thanks again for your business!
1.0
9 months ago I reached out to Arlandria Floors based on online reviews to help with a flooring issue at my home. Tim arrived on time and assured me my floor problem could be fixed. The appointment was on a Friday and said he would get back in touch beginning of the week to schedule a carpenter to look at my floor. Fast forward to the next week and nothing. I know things happen, so I waited. A week later I reached out and left a v/m. Tim text me back w a quote for the wrong work. I explained, over text, it wasn’t what we discussed and never heard back. I was ghosted by Arlandria Floors.
8 months ago I'm sorry this happened. Tim recently came to this location and got swamped. No excuse, just an explanation. I know we have recently come out and looked over the inadequate work done by another company and are getting you a proposal to repair the other companies work. We look forward to completing the repairs you need and regaining your trust.
5.0
9 months ago Arlandria Floors installed hardwood flooring in our bedroom and on the circular staircase that forms the central axis of our home. We couldn't be happier with the experience. Arlandria let us take their floor samples home so we could look at them in the proposed setting. Raymond did a great job of putting the deal together and Gus and his intrepid crew did a meticulous job of installation, paying careful attention to detail. The hardwoods we ordered came in ahead of schedule and the job was completed quickly, efficiently, and in less time than projected (a day and a half). And the results are simply spectacular. We found the cost to be fair and reasonable, particularly considering the high-quality hardwoods we selected. We highly recommend this establishment.
5.0
9 months ago The Arlandria team are fantastic Jeff and his team do amazing work! We've had them install floors in three different areas of our home and couldn't be happier. Matt and Rachael are WONDERFUL!!We love these guys and will always use them!
2.0
9 months ago This customer did not leave a comment.
5 months ago This is not a legitimate review
5.0
10 months ago We have used Arlandria Floors for years. They have always been consistent in the quality of their work and the quality of their materials. I highly recommend them.
6 months ago Thank you so much for the kind words, and we are very happy that you are a return customer and that we again met your expectations
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago Arlandria Floors installed carpet in my home. I am pleased with the customer service I received while getting exceptional assistance from Raymond. During the installation the crew was professional and polite. My furniture was moved with care and all of my questions and concerns were addressed. I certainly would recommend Arlandria Floors.
5 months ago Thank you so so much for the kind words. Nobody in the business works harder to earn you business than Raymond. Our sales reps are the best in the business!
5.0
10 months ago This review is long overdue! My husband and I had an amazing experience working with Matt and Rachel from Arlandria Floors to install a stair runner in our home a few months ago. After a horrible experience with a local DC flooring store, we turned to Arlandria feeling desperate. Matt immediately calmed our fears by being helpful and courteous while we explained our desires for the look, feel, and placement of the runner. He gave us an excellent deal and took our measurements and promised to have the carpet installed in a very short amount of time. I believe it was about a week later that we had someone come to our home WITH the carpet to cut, bind the border, and install it THAT DAY! I could have cried I was so happy. Rachel was extremely polite with the payment processing and ensuring we were happy with the results. We've referred two close friends to Arlandria for stair runners as well and we personally plan to return this fall when we install a runner on another set of stairs in our home.
5 months ago Thank you so much and Sorry for my late reply...it was way overdue as well!
5.0
11 months ago Good quality carpet, great price and exceptional turn around. Highly recommended!
5 months ago Thanks for your patronage and we hope to see you again!
5.0
11 months ago Carpet looks terrific. Prices are fair and very easy sales process. Excellent installation by professionals Jesse and David. Would absolutely use Arlandia again.
11 months ago Thank you so much Lisa. We hope that we can provide you the same amazing service in the future. We are a locally owned business and providing world class service is our specialty.
5.0
11 months ago We could not be happier than we are with our experiences with Arlandria Floors. We've used them twice for two big jobs over the past year (they were recommended to us by a neighbor) - for Marmoleum flooring in our basement in 2018 and, most recently, to install a porcelain floor on our screened in porch. In both cases, the experience was terrific from start to finish. No pressure whatsoever - only helpful information and guidance on pros and cons of different options - in the showroom. They are also great about letting you take samples home so you can look at flooring in different light, etc. Scheduling the installation was easy (Rachel is fantastic!) and for both jobs the work crew was on time and a delight to deal with. They made certain we were happy with the results, and the followup call to confirm that before making final payment was much appreciated. I recommend Arlandria Floors without a hint of reservation - and wish there were more companies like them around for similar big home improvement projects.
11 months ago Thank you so much for the opportunity AGAIN, and for the kind words. It means a lot to us and we sincerely appreciate it.
5.0
11 months ago This review is long overdue! My husband and I had an amazing experience working with Matt and Rachel from Arlandria Floors to install a stair runner in our home a few months ago. After a horrible experience with a local DC flooring store, we turned to Arlandria feeling desperate. Matt immediately calmed our fears by being helpful and courteous while we explained our desires for the look, feel, and placement of the runner. He gave us an excellent deal and took our measurements and promised to have the carpet installed in a very short amount of time. I believe it was about a week later that we had someone come to our home WITH the carpet to cut, bind the border, and install it THAT DAY! I could have cried I was so happy. Rachel was extremely polite with the payment processing and ensuring we were happy with the results. We've referred two close friends to Arlandria for stair runners as well and we personally plan to return this fall when we install a runner on another set of stairs in our home.
6 months ago Thank you, and my thanks are long overdue as well. We love to read about our customers experience and so happy we met your expectations. Thank you again!
5.0
11 months ago Very knowledgeable staff and installers. Raymond was timely, provided a thorough inspection of the existing floors, made solid, cost saving recommendations, and scheduled install quickly. Rachel in the office followed up regularly with the status and was helpful in picking stain and carpet samples. Arlandria floors worked around us being out of the area to complete the work prior to us moving in. Highly recommend Arlandria floors; would gladly work with them again.
11 months ago Thank you for the great review Josh. Raymond is very hands-on and can help out with different aspects of any project. We all look forward to working with you again in the future!
5.0
12 months ago This customer did not leave a comment.
11 months ago Thanks for the review Ryan! We hope to see you again in the future.
5.0
12 months ago good job
5.0
last year I learned a lot about the products from the showroom staff which helped me make a better choice for what I needed in our basement. The product was delivered quickly and the install team could not be nicer. Great experience all around.
12 months ago Thanks so much, and happy we were able to provide you the best service and a great experience.
5.0
last year I learned a lot about the products from the showroom staff which helped me make a better choice for what I needed in our basement. The product was delivered quickly and the install team could not be nicer. Great experience all around.
5.0
last year It is just so hard to find a good, reliable service company. But Arlandria Floors was truly amazing. I bought an older (1925) home and was really hoping to get the hardwood floors refinished immediately after closing and before I moved in. They were so responsive, they really went out of their way to complete the job as soon as possible-- without sacrificing any quality. Raymond was my salesperson-- he was great. And Hector was the lead on the refinishing. I can't say enough good things about Hector. He was patient when a scheduling issue had another contractor doing different work still there when Hector showed up to get started. He suggested a color that I didn't even know about that ended up being the best choice! He very kindly collected all of the packages that were being delivered to that house on the days he was working there and brought them inside and out of the way of the floors (there were a lot). He and his crew cleaned up everything so perfectly each day when they were finished. Plus, he texted me pictures of the floors at various stages of the work! And the floors turned out absolutely gorgeous. They refinished, stained them a little darker, and replaced floorboards where there were holes from the radiators we just had removed. Couldn't recommend more highly.
last year Thank you so much for your amazing words. We have an amazing team here. We are a locally family owned business and your kind words mean the world to us. We've been providing the finest products and service for over 50 years. Here's to 50 more!
5.0
last year This customer did not leave a comment.
last year Thank you for the great 5 Star rating. We are a locally owned small business and you happiness and satisfaction mean the world to us. Thank you!
5.0
last year This is a great company to work with. The work is beautiful and they are very responsive, even for a small job.
last year Thank you for the kind words. I've always maintained that the smallest jobs are sometimes the most difficult to do right. I'm glad we met your expectations. We are a locally owned small business and we sincerely appreciate your business and look forward to serving you again.
5.0
last year This customer did not leave a comment.
last year Thank you so much for your 5 Star Review. As a local small business we sincerely appreciate your support.
5.0
last year We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Alexandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hard working. Alexandria Floors is a class act and I very highly recommend them!
last year Wow. Thanks so much for the kind words I'm elated you feel you got the sevice we are known for...its what we expect of ourselves. As a small family business we arent able to survive without you. So thank you.
5.0
last year We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Arlandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hardworking. Arlandria Floors is a class act and I very highly recommend them!
5.0
last year We used this awesome company for two of our homes and each time we received exceptional service and the very best prices around! Alexandria Floors was extremely quick to respond and have a lot to choose from, including excellent specials. Additionally, both times they were able to put us on their installation schedule right away! I cannot say enough wonderful things about their staff, Jeff, Jesse and Carlos. These guys are extremely cheerful, professional, courteous and very hard working. Alexandria Floors is a class act and I very highly recommend them!
last year Thank you so much for your kind words. Being a local business we sincerely appreciate you and realize you the customer matter the most.
5.0
last year This customer did not leave a comment.
last year Thank you for the 5 stars and for your business. Both are much appreciated.
5.0
last year This customer did not leave a comment.
last year Thanks for the 5 star review! We are sincerely Grateful!
5.0
last year We’ve used Arlandria Floors for tile and carpeting in the past. This time was for floor refinishing. Estimate was reasonable, and the floor looks great. They were in and out in two days. The guys were very nice and full of helpful hints. And Matt over at the store is a joy to do business with. Thanks Arlandria Floors!
last year Thank you so much for the kind words. We couldnt have done it for 50 years Without support like yours. Its sincerely appreciated.
5.0
last year Highly recommend Arlandria Floors. My experience with Arlandria Floors was superior throughout. In the initial phase, Justin provided personalized service, going out of his way to accommodate a difficult situation. The installation is top notch--meticulous craftsmanship--and the installers went out of their way to ensure the job was finished in a tight time frame.
last year Thank you for everything and your kind words. We are grateful for your support and that we met your expectations. And yes, Justin is, and has consistently been amazing for the last 43 years at Arlandria Floors.
5.0
last year This customer did not leave a comment.
last year Thank you for the great review and for your business. We sincerely appreciate that you have choices and chose us.
5.0
last year We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done. In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor. The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the ⅛ inch difference in thickness between the new planks and the original floors. We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.
11 months ago So happy all worked out for you and we are grateful we were given the opportunity to provide you with the world class service we are known for. Thank you again!
5.0
last year We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done. In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor. The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the inch difference in thickness between the new planks and the original floors. We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.
last year Wow. Thank you so much. We sincerely appreciate the kind words and look forward to working with you again in the future
5.0
last year Friendly helpful salesperson and prompt, efficient team of installers. They put in a new runner along a complicated set of stairs and their work looks great.
last year Thank you for the great review and for your business. We sincerely appreciate that you have choices and chose us.
5.0
last year I highly recommend Arlandria Floors. They recently installed baseboards to complete a laminate floor installation. The work was exceptional, demonstrating a high degree of craft and skill. The result was just great, making an already impressive flooring install looking model-perfect. Others thought it looked good, too. I received a contract offer on my house three days after the install!
5.0
last year I recommend Arlandria Floors for your flooring projects. I had my kitchen floor redone in May of 2012 with an Armstrong vinyl tile. All of the staff at Arlandria with whom I interacted to select my tile was very helpful and knowledgeable about all of the options they had available (and not just the Armstrong brand). They patiently answered all of my questions and allowed me to take home many samples as I tried to find just the right color. When it came time to install the tile, they came when they said they would come, went to work promptly, completed the work in a very timely manner, and cleaned everything up when they were done. Fast forward to October of 2018. The tile had discolored over time due to the sunlight streaming into my kitchen. Perhaps I should have known direct sunlight on the floor over time could damage it. I thought it was color-fast, but that was not the case. I called Arlandria Floors and over the following months worked with Rachel S., the Customer Service Manager, on the problem. She was outstanding. I sent pictures and asked many, many questions. The questions often required time and research but they were answered in a clear and straightforward manner (with great patience I might add). I received suggestions on cleaners etc. that might correct the problem. Research with Armstrong was done on my behalf. Ultimately, Arlandria Floors filed a claim with Armstrong and it was approved. Arlandria Floors then did the measuring, rounded up the materials, and came back to install a new vinyl tile floor for me. Again, the crew that did the installing was as professional as the first time around and Ms. S. followed up with care information going forward. So, Armstrong stood behind its product, Arlandria Floors maintained its high standards, and I am a very satisfied customer.
4.0
last year We have used Arlandria Floors in the past, and have never been disappointed with the quality of the work, and the customer friendly service we consistently received.We recently had an all's well that ends well experience, in that we were told our existing wood floors (that Arlandria had installed) could be sanded and that then a new stain could be applied to hide flaws. When the workers showed up to do the work, they told us that we had been mis-informed, and that the existing wood was not thick enough to handle the heavy duty sanding machine. Arlandria regretted sincerely that we had not received accurate information about how to resolve our problem, and took efficient and immediate steps to remedy the situation, which was to install all new wood flooring. They accomplished this in the time frame we required, and the finished product is absolutely beautiful and flawless. So even though there was a glitch in the process, they came through for us, and for marketing purposes, having the new floor ends up being a better option. Special thumbs up to Rachel, who assisted us significantly in resolving the situation.
last year Business Owner Thank you for the kind words. We are very happy that the
5.0
last year Awesome experience. They are competent, friendly, and responsive to customers.
last year Thanks so much for the kind words. We work hard on a top notch customer experience, and sincerely appreciate you.
5.0
last year Customer service was great. We worked with Justin but the whole team was very responsive. The carpet installation team was efficient and did a quality job.
last year Thanks for the glowing review and just happy we met or exceeded your expectations.
5.0
last year Arlandria Floors was great. Matt knows his stuff and was able to quickly help us find what we were looking for and Rachel was a great project manager. We would always recommend them and were just so happy to support a local business.
last year Thank you for the kind words and the opportunity to provide you the top notch customer service we are known for.
5.0
last year Friendly, knowledgeable, and responsive staff. Crew who installed the runner we got were extremely courteous and cleaned up every bit of carpet they removed and cut. Runner looks perfect. Definitely recommend Arlandia Floors!
last year Thanks Katherine. We have been a family owned business for 50 years and some of our install crews have been with us almost as long! We sincerely appreciate your business and look forward to seeing you again.
5.0
last year I met with Arlandria Floors after a large water leak damaged my existing flooring. They were responsive and very helpful through the process, providing options for repair and replacement. Justin from Arlandria Floors met with me on multiple occasions, and thoroughly explained the different types of flooring, timelines, costs, and everything else needed to make a decision. Since the job was in a location with older subfloors, I really appreciated how much time Justin put into reviewing the situation and the preparation work to ensure the job would go smoothly. The installers were fast, thorough, and nice to work with, and I was very happy with the results.
last year Thanks for the kind words. We sincerely appreciate your business.
5.0
last year Very professional staff and technicians. Also easy to work with!
last year Thank you for the kind words Julia.
5.0
last year Great service, communication, and follow through. Repeat customer and I'm always happy with Arlandria flooring.
last year Thanks Will. That's much appreciated. Hope to see you again soon.
5.0
last year Justin Byrd did an excellent job of assessing our needs and making recommendations, Luis and his crew did a fantastic job installing our floors, and Rachel has been wonderful handling our account and ensuring the job was completed to our satisfaction.
last year Very happy all went well. Justin has been at Arlandria for 40+ years and know just about all there is know about floors. When installing Hardwood floors, being qualified and experienced is a must. We have top notch hardwood floor installers and refinishers at Arlandria and Luis is at the top for sure.
5.0
last year Great customer service, great prices. Highly recommend.
last year Thank you so much for the kind words, and we are very happy we met your expectations. Happy Holidays!
5.0
last year Everyone was extremely helpful and professional. There was just the right amount of advice and recommendations. The installers were efficient and very nice.
last year Great to hear Norine. We pride ourselves on our knowledgable reps and our expert installers with 40+ years of experience. Wishing you Happy Holidays and a Happy New Year!
5.0
last year Great from purchase to installation. Team kept me informed throughout the whole process. Installation team showed up on time, did a beautiful job, and cleaned up as if nothing ever happened. I will use Arlandria Floors for all my flooring needs in the future.
last year Thank you so much for the kind words Robert. We always love to hear that we met or exceeded expectations. Happy Holidays!
5.0
last year I almost never write reviews, but my experience with Arlandria Floors was exceptional. The initial appointment to measure my basement was handled quickly and professionally and when it took another 18 months before I could place my order, they took it in stride and welcomed me back with total understanding of my situation. I was able to take home as many samples as I wished for as long as I wanted. When I made my selection and called in my order we had one little hiccup, but I followed up and it was swiftly fixed. The installation was great -- the work crew arrived on time, worked quickly and steadily, alerted me to a couple of issues, and respected my home. Plus, they were really nice and clearly experienced professionals. They did a Saturday installation and I got a follow-up call on Monday to make sure all was well. It certainly was -- I could not have asked for a better experience and I thought the price was a good value.
5.0
last year We were very happy with Arlandria Floors, from the initial consultation through to the finished floor. The staff was helpful and knowledgeable, and the workers went the extra mile to complete the job beautifully and efficiently. We'll be happy to use Arlandria Floors again for future jobs.
last year Thanks for the kind words Catherine. Our goal at Arlandria Floors is to do exactly what you said. Be 100% great from start to finish. Thanks again for your business and Happy Holidays!
5.0
last year Arlandria Floors did an excellent job from helping us understand the 101 on carpet. We needed a large custom size area rug, stair runner, and master suite wall-to-wall. They helped us figure out how to save money by using the left-over from the area rug for the stair runner. And Rachel, their operations associate (Iʻm sure not her formal title) did an EXCELLENT job communicating with us on every detail for on-time install - which by the way was the day before we were moving back into our renovated home. Tight deadlines. No problem. Use Arlandria.
last year Thats Great to hear Lisa. We do literally thousands of area Rugs each year...of all sizes...but it never gets old hearing what a great job we do for our customers. You are our number one concern. Thanks again for your business.
5.0
last year The Raymond and the guys from Arlandria Floors recently installed a new porch for our house. Our old porch which was 10 years old had not done well and I had not spent enough time painting it and caring for it. Of course having plants dripping water leaving puddles was not a good choice in retrospect. After looking at a number of wood options we went with a Mahogany. It had the right color for us, we wanted to deep brown color and we plan to keep putting oil on it so it does not become gray. Its done now and the results are amazing. The porch is so beautiful we are tempted to take off our shoes before crossing it. The workmen did the whole porch in one day, we did end up finding a few gaps which were filled with sawdust and sealed in, some rough spots from the manufacturing process were sanded down until smooth. Then we finished all with a coat of oil to get it to the darker color we wanted but also to help preserve it. I highly recommend Raymond and his team. Everyone was very nice and while Mary W notes in her review that things didnt happen instantly we went into it knowing that we are not their only customers and you have to get onto peoples schedules. I guess I feel better knowing they are busy with customers and not just waiting around because they are in-demand.
last year Thanks for your kind words. Our goal at Arlandria Floors in Del Ray is to provide our customers with the best product, best service and warranty that we've been known for--For nearly 50 years! Thanks again, We look forward to earning your business again in the future
5.0
last year Courteous, helpful, and efficient at every stage. High-quality installation of a challenging pattern, in a winding stairwell. Arlandria Floors is a very well-run business.
last year Thank you for the kind words Ian. Pattern carpet and stairs can be very challenging, but thankfully we have 5 Star rated installers who have been with our company for many years ( some for almost 50 years!). Again, thank you and enjoy your new floor.
5.0
last year My wife and I are very pleased with our new kitchen flooring! Matt was great to work with to consider swatches, Rachel was great in scheduling, and Jeff and the crew were quick, courteous, professional and took great care to manage the work space.
last year Thanks for the kind words Jesse. We will make sure to let Matt, Rachel and Jeff know. Thanks for allowing us to serve you and for your business.
5.0
last year I couldn't be more pleased. The installers were skilled, professional and on top of that, very nice! And I love my new floor!
last year Thank you for the kind words Susan. For nearly 50 years our goal is most simply....to ensure that you love your new floor. We are glad you do, and look forward to helping you again in the future.
5.0
last year I couldn't be happier with the service received from Arlandria Floors. The whole process was smooth - from beginning to install. The installation crew was curtious and fast! They left my house looking better than before they came!
last year Great to hear Dawn. We are known for our great customer service At Arlandria Floors and happy we didnt disappoint. Thanks again for your business and we look forward to working with you in the future.
5.0
last year We had a very challenging repair job since no matching flooring could be found for our 11-year old floor. Luiz removed a box-equivalent amount from a closet and relaid it in our living room. Outstanding job that looks like new in the living room. Then he replaced the closet floor with a “close” color match. I would highly recommend Luiz and Arlandria Flooring.
last year Thank you for the kind words Ed. Your salesman Raymond is a veteran in the flooring business and is a true professional. These are often challenging tasks that take qualified and experienced hardwood flooring experts. We are always happy to hear it went well, and that we we were able to meet or exceed your expectations.
5.0
last year Just used Arlandria Floors for the second time - this time to install a porcelain floor on our screened porch. Once again, they were aces from start to finish. We couldn't be happier with the end result - and everything from talking about options in the showroom (zero hard sell - just honest assessment of the pros and cons of different options) to scheduling and installation was terrific. Their installation crew was wonderful, professional, on time - and I can't imagine anyone could have done a more fabulous job of attention to detail and making sure they got it right. I wish all home improvement projects were this smooth and flawless.
11 months ago Business Owner Thank you so much for giving us the opportunity to provide you superior customer service and selection....again! We love seeing the same people come back again. That's truly the mark of a happy customer. We are a local owned family business and wouldnt make it without customers like you! Thanks again.
5.0
last year Arlandria Floors has me walking on air! They replaced some very "mature" wall-to-wall in my rec room and stairways with gorgeous beige wool rugs/runners. While measuring for the job, Justin even taught me how a "New York corner" enhances your stairs. The job was done on time, at the estimated price, and with great professionalism. If you keep your eyes down, my 40 year-old home looks brand new. My only complaint is that now I have to clean and touch up the walls to match the first rate floors!
last year Thank you Susan! We are always happy to hear we met expectations and you are enjoying your new floor. Justin is a wealth of knowledge ( hes been here for 43 years!) Thanks again for the kind words and we look forward to working with you again.
5.0
last year We’ve used Arlandia for every flooring job in our house. Matt is amazing and Jeff and his team are just fantastic.
last year Thanks for your support Tamar and glad we met your expectations. . Matt and Jeff are both top notch!
5.0
last year Raymond was simply AWESOME - he went above and beyond to make sure that my (time sensitive!) job was completed as soon as possible. He even gave me his personal cell phone number and would communicate outside of work hours. And the new carpets are fantastic! His team and Arlandria Floors did a wonderful job! Thank you so much!
last year Wow. What a glowing review. Thanks for the kind words Leslie! Raymond is fantastic. He always professional and ALWAYS put the customer first.
5.0
last year The showroom at Arlandria Floors is a large showroom with a lot of samples of all different flooring options. Raymond and the staff are very knowledgeable. They answered all my questions and let me browse the store without hovering. The atmosphere at the store is very friendly. I enjoyed shopping at the store. 👍. M
last year Thanks for taking the time to tell us about your experience Michelle, and for the kind words
5.0
last year Great staff. Very knowledgeable. Installers did a great job installing wood in the first floor of my house. Thanks arlandria
5.0
last year Huge store with lots of different options. Installation went great. I will be back.
last year Thanks Diesel. We look forward to seeing you again soon.
5.0
2 years ago I own a commercial construction company, and they work for me consistently. They help me with almost everything carpentry and flooring. I would recommend them. Great turn around time, prompt with warranty issues.
1.0
2 years ago Very disappointing experience. It took 4 days for the estimator to even show up and 6 days after that I still have not received an estimate. Apparently they don't need our business as calls to the store were met with indifference.
5.0
2 years ago Excellent selection of flooring options, amazing customer service, well priced, our new floors are perfect. As a first time customer, we highly recommend Alandria Floors.
2 years ago We're so happy that you stopped in to see us and give us a chance to work with you. Thank you for the positive feedback and we look forward to seeing you again soon!
5.0
2 years ago From start to finish Arlandria Floors did an outstanding job on installing new carpeting in my office. They have many choices in quality, durable commercial grade materials that are well worth the money. Regardless of the materials the most important thing is the fit and finish of the installation. Unless this is done correctly, your money and efforts are wasted. Jeff the lead man on the job was very attention to detail oriented. He paid special attention to the cobase and taped it to the walls to prevent gaps from forming. Everything was done on time and in a very professional way. If appearances are important to you and you have high standards and expectations then Arlandria Floors is the only company I can recommend.
2 years ago Thank you so much for the review Dr Wilkinson! We're so pleased that we were able to take care of all your needs and provide you with a pleasant experience. We also want to send you a special thanks for helping out one of our Sales Representatives, Raymond, with his sciatic nerve and back pain. We look forward to seeing you again soon.
5.0
3 years ago Fantastic customer service and workmanship!
2 years ago We appreciate your review and we look forward to our next chance to work with you. Have a good day!
5.0
3 years ago Everyone here was awesome and super helpful!! We are a local wellness center and the installers came on a day when we were in session. Our first thought was this is going to be disruptive, noisy and messy. Nope!! They were quiet, courteous and so neat!! Very professional! The install looks great. This is our 2nd time using them over the past 15 years and we highly recommend them!!!
2 years ago Thank you for the feedback. We strive to meet all our customers needs and provide them with a variety of options and a smooth and professional experience. Thanks for returning to see us and we look forward to being able to service you again in the future. Take care!
4.0
3 years ago We had a mostly very good experience with Arlandria Floors. Upon returning with the choice of samples we wanted for the home, (their sample choices are numerous) our home measurement was conducted within days and the floor was installed within 2 weeks. A team of 5 came and quickly demoed and installed our new floor within the day (we moved all the furniture ourselves). Fortunately for us, the only monetary surprise was a nominal fee to remove glue from under the previous floors, so the estimate and final bill were only $50 or so apart. The only reason I dock a star is because the installers left some very adhesive putty on our front porch and door which may be permanently stained, and they left our toilet to wobble (it just needed a small wedge due to old floor and new floor thickness) and mostly oddly of all, we never received a follow up 'How did the install go?' call or email. So I emailed, about the aforementioned issues, and still didn't get a response, it took a call, after which they were accommodating. Small room for improvement, but I wouldn't hesitate to recommend Arlandria to others.
1.0
3 years ago I cannot rate the final product. Salesman showed up late for our appointment and then never provided an estimate. I decided to go elsewhere, where people are more respectful of my time. Usually first impression are correct.
last year Hello, I am disappointed and extremely sorry to hear that you had an unpleasant experience with us. We have been extremely busy, which is not an excuse! Unfortunately this slipped through the cracks, which contributed to your delayed proposal. We hope to work with you in the future, for we value each one of our customers. Please allow us to make it up to you and offer you 20% off materials for your future project. Please let us know if you need anything in the future! I can be reached directly at 703-548-4848 ext. 103 and/or Rachel@arlandriafloors.com. Thank you.
1.0
3 years ago We had worked with Arlandria Floors for several weeks, picked out a kitchen floor, got an estimate, had measurements taken and they said that they were going to send the flooring installers over and discuss how they were going to proceed and then they never showed up and Arlandria Floors never got back to us. It was a total waste of time! Very disappointing.
1.0
4 years ago Poor service, poor work and I paid more for it! I came to Arlandria Floors because they had good reviews, they are a small local business. I have a small condo that needed wood floors put in so I chose Shaw Laminate. Dean, the sales person came and measured, it took a few go rounds to get the quote and plans finalized - things were ok up until that point. My materials came in a timely manner, my job was scheduled and I took the day off to be there. I was assured that this was a one day job despite needing some tile taken up in the entry. Well, upon taking the tile up the gypsum concrete was difficult and needed to be re-done, let dry. Jeff, the installer, and I discussed it, he had it under control. Dean called to say he had gotten pictures from Jeff and "this was a lot different than concrete, he didn't know how much more this would cost". So, no information, email pictures and you are calling to tell me you have no idea how much more it's going to cost? Great. They had to return the next morning to finish - the place was a mess, concrete everywhere, damaged the wood front door, concrete in the thermostat! Everyone showed up promptly the next day to do finishes, I left for work and came back later to: 1) The T-bar edges were damaged quality - not finished so had sharp edges - sharp enough to cut four fingers when I ran my hand along it. 2) Glue spilled onto the laminate in the HVAC closet 3) Edge at the kitchen did not line - so stuck out from the adjacent quarter molding 4) Quarter molding that did not meet the floor, corners that stuck out, corners that did not meet up and no wood glue to bridge the gap. 5) A board that had fallen through in the entry This looked like a job I could have done - and this is not what I am good at. The more I looked, the more I found wrong. I called and spoke with Rachel, asked that the owner come out - this was unacceptable. The owner came a few days later with the installer, he was on his phone for much of the 10 minute visit. He agreed the finishes were incorrect, faulty material had been used. Why was this put down in the first place? They had their hands on it and knew that it was razor sharp! One month later the job has finally been completed. New materials took a week, the installer showed up an hour late the first time he was scheduled, had to reschedule and take another morning off. A few hours after he finished they called to ask if they could charge the remaining balance to my card now that the install was complete.
5.0
4 years ago Purchased wall to wall Shaw Tuftex carpeting from Arlandria Floors and had it installed this past Friday. It was to replace 24 year old carpeting in a fully furnished one bedroom condo so it was not an easy job. The carpet looks fantastic and Jeff and his team of installers worked efficiently and competently. I had to call them to return for a couple of minor fixes and Jeff took care of the problems immediately. I would definitely recommend for carpeting!
5.0
4 years ago Arlandria Flooring made changing the carpet in our den as seamless as possible. The show room staff was helpful, and the installers were quick, friendly and professional. Rachel was excellent to work with in dealing with invoices, scheduling and payment. In the end we got a great durable carpet! James
2 years ago Thank you James. Our goal is to provide all our customers with a product to meet their needs and a professional experience covering all aspects of the job. We look forward to seeing you again!
1.0
5 years ago "Eek. Methinks not" is an understatement. We had an appallingly awful experience with this provider. To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. We struggled to get the installation team back to resolve the issue, which they attempted - unsuccessfully - to do by drilling holes in the floor and injecting more glue. Although the floors are somewhat better, they are still not perfect - and certainly not what we expected/paid for. Then, the border of the flooring started to come undone. We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. Over two months post-installation and FOUR DAYS of missed work, the problem is still not resolved. And we still haven't been offered or granted any sort of compensation for the missed time and failed service. Huge disappointment across the board (pun intended).
1.0
5 years ago My flooring purchase at Arlandria Floors was a disappointment. After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $300 labor charge in addition to the original ~$400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). I was told that work would not start until I agreed to accept the added labor cost. I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. So I reluctantly agreed to the extra payment. Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere. Beware of any proposals made by this company, Arlandria Floors.
5.0
5 years ago This customer did not leave a comment.
2.0
5 years ago I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. New place, and I have again contacted them. (Justin) was again 100% - came out within that same week. I also need granite counter tops ......... 3 weeks later I finally had someone come out to take measurements........ its been another 3 1/2 weeks and I have heard ZIP, NADA, NOTHING as far a a quote. How sad. I understand the company has been purchased. Whoever owns the company now apparently doesn't care about customer service. Maybe my job wasn't big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops - go somewhere else.
4 months ago I'm sorry it took me so long ( 5 years...ouch ) to reply to this. I thought I had. Im also sorry you felt the granite company didn't respond to you. We simply referred you to them. You mention Dave...He doesn't work for us, he works for the Granite company.....Justin does, and yes he's fantastic. Our company ..Arlandria floors did a fantastic job as you say in your review. We don't sell countertops, and I'm sorry that the company we referred to you apparently didn't either. Wish you better luck next time.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago Wow nice,
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago Needed an area rug for my living area, oh my goodness !!, Arlandria floors has so much to choose from, Staff was very polite and knowledgeable. Picked out my carpet, had it binded and at my house within days. It was a great carpet buying experience .
last year Great to hear Julian. We have even more area rugs and remnants in our newly expanded and remodeled showroom.....over 100! Come back as soon as you need another.
5.0
7 years ago I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. Even recently they re-carpeted my basement (after a flood). There was a slight discrepancy but were quick to remedy it. I can not say enough good things about Arlandria Floors.
1.0
7 years ago Crooks -- literally. Had guys install carpet in the hall outside my kids room... a week later they noticed that $200 was missing from their piggy bank.....coincidence? Doubtful.
4.0
8 years ago Sales staff was very helpful, I needed to re-carpet two bedrooms in a condominium. Price was on par with other quotes. Two installers arrived promptly as scheduled and had the entire job completed in a little over two hours. Their work was top notch and they did a good job cleaning up after themselves. Only a few minor complaints, such as placing my mattress on/beside the toilet to get it out of the room. Wouldn't have been my first choice.Overall I am quite happy with the result and I'm glad I patronized a local establishment!
2.0
9 years ago The sales staff was nice and they were helpful. My wife and I went there several times to figure out what we wanted and how much it would cost. The salesman who helped us was certainly helpful at the store and prompt in taking measurements and providing an estimate. We told him what we wanted: bamboo flooring, level flooring where the floor dips, also install flooring in a closet and partially install flooring in our laundry room. Initially we were told it would be a 1 day job, no problem (our house is very small and the area being floored was approximately 400 square feet). My wife scheduled a day off from work to be there when the installers came. Then the salesman called a few days later and said that we might want to be available for a 2nd day as well. That would have been nice to know early on, not during the week that the install was to take place. Then the installers came. First, one guy showed up to assess the area. He then went to pick up the flooring. Two more installers eventually showed up. In short, the installation took two "full" days but consider that the full team did not arrive at our home until after 9 a.m. on the first day and left (in staggered schedules) before 4 p.m. each day and, as they should have done, they took their lunch time. We also learned that the main installer apparently was getting ready to go on vacation after he finished our job.We were disappointed with several things. The installers did not level the dips in the floor, even though the salesman said that they could do that. That was the most bothersome issue. In addition, the laundry room did not get any bamboo (we are talking about a tiny laundry room area--less than 10 square feet of bamboo would have been required. Our salesman (M), indicated that he would order an additional 5% extra on top of the areas that he measured for installation (and we saw him measure the laundry room). Amazingly, at the end of the last day, the installers did not have any bamboo remaining so the laundry room got no flooring at all. After the installers packed up we found several ugly flaws (a raised point in the flooring that looks like it was the result of a finish nail misfire or something); a couple of very noticeable gaps; and a 3 foot section of shoe molding that was not even nailed--we accidentally kicked it one day and it just came away from underneath the cabinet. When my wife called to ask about why the laundry room did not get any bamboo, M got a little defensive and would only say that the installers did not have any bamboo left over when they got back to the store. This response was unsatisfactory. M did not even ask what he could do nor did he offer any solution. He was very prompt, however, when it came to asking if he could charge the balance of the cost to our credit card. My mistake was not asking my wife before giving my answer. We paid $5,700 to have our floor installed. The flooring is beautiful, but the installation was not even mediocre and the post-installation service was poor. We will choose to go with another flooring company in the future if we ever need that service again.
4.0
9 years ago These guys did a great job refinishing our hardwood floors. The floors look brand new and make the home sparkle. They don't have the cheapest prices in town (we negotiated a bit based on some competitors prices). That said, their customer service and quality are excellent. I was very happy with the finished product. They started when they were supposed to start and finished when they said they would. The only reason they aren't getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back. I will go back to Arlandria for a carpeting project in the some-what near future.