NEW HORIZON CARPETS, INC.

4.6
|
72 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
New Horizon Carpets 2180 E Florida Ave, Hemet, CA 92544-4782 951-925-8943 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
72 Reviews

Reviews


5.0
2 weeks ago I would recommend New Horizons to anyone. I purchased vinyl flooring and love it. Four of my neighbors have also purchased from them. Ron had to go the extra mile with me taking some furniture apart to move it. Very neat and professional. Garret also called after the job to make sure I was happy with the job and not to hesitate to call with any questions. Great company.
5.0
2 weeks ago Everything is awesome. Affordable prices, gentle workers, perfect materials. We can't stop to enjoy our new flooring and carpet.
5.0
last month Awesome customer service and friendly they went out of there way to install my carpet on a weekend we are very satisfied and highly recommend
5.0
last month Customer service was excellent from the very first day!! In the store, they explained the selection & prices to meet my budject! The installation went very well & they were on time as promised & explained everything!! I like the way they answered the phone when we call with questions!! I will refer my clients & relatives for future Business!! Thank you Judy Davis
5.0
last month Customer service was excellent from the very first day!!
4.0
last month I love my new Shaw floor! The color and style was exactly what I chose from the online app. Installation crew worked hard to give me that perfect floor. Thanks to New Horizon for making my new dream floor come true. I will call them again should I have any more flooring needs!
5.0
last month Love my new Shaw floor! Installation crew worked hard to give me that perfect floor! Great experience with New Horizon, and I would call them again for any other flooring needs..thank you!
5.0
last month Ron the installer was efficient, went above the minimum required for our flooring and worked quickly. New Horizon carpets is an excellent store to deal with. Prices were very competitive.
4.0
3 months ago This customer did not leave a comment.
5.0
3 months ago We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. Garrett in the showroom was ever so helpful. He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! No more nasty smell. We then coordinated installation around our painting schedule. It took 2 days to install, and the guys were very polite. The vinyl plank looks great. As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. I highly recommend them for all your flooring needs.
5.0
4 months ago We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. �Garrett in the showroom was ever so helpful. �He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. �We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. �We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. �They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. �Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). �The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! �No more nasty smell. �We then coordinated installation around our painting schedule. �It took 2 days to install, and the guys were very polite. The vinyl plank looks great. �As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. �I highly recommend them.
5.0
4 months ago I can't say enough about the entire crew at New Horizon - from the moment you walk into the showroom until the job is done, these guys always do a top notch job.
5.0
4 months ago After careful consideration of various types of flooring we chose Shaw Cafe 707 a waterproof Vinyl Plank flooring for our bathrooms. Caring for a relative with Dementia we needed to act quickly. The staff assisted in several items to consider, on July 1, 2017 we placed our order assuming it would be about 1 1/2 to 2 weeks to complete the requested order. Bennie and Gared were extremely helpful. Order placed immediately call to put flooring in was on July 6, 2017. Bobby came with his trainee after which the job was beautiful. We will be putting either the Vinyl plank or a laminate flooring in our hallway, front living area and dining room soon. We're grateful to our new found community friends for the excellent service provided. GREAT job guys. Excellent Customer Service
5.0
4 months ago The installers had a professional attitude and excellent workmanship.
5.0
5 months ago I was pleased with my experience from start to finish. Bob came right out and handled mesuring my home. This was a great first step so you know just what your working with. I was able to take home samples and no pressers was put on me. I then had two great installation men complete the job all on time. I'm just pleased with the product and the service of New Horizons.
5.0
5 months ago We were really pleased with every aspect of our dealing with New Horizon Carpets. Rick, the owner came out twice before the deal was closed, and that was a 40 mile drive. . Once to measure and made the bid, and the second time to answer questions we had. Everyone we worked with was great and we couldn't be more pleased. I highly recommend them. Jim Rickard Beth Simcha Messianic Congregation
5.0
5 months ago We were really well pleased with the service we received from New Horizon Carpet. The owner came out twice, once to measure and bid, and another time to answer questions. We are pleased
5.0
6 months ago My experience with New Horizon Carpets was over the top! Everyone was professional and very helpful. Once I picked out my tile they ordered it on the spot and had the installers out within two weeks. The installers did a great job. I tiled my entire house, so was very nervous about moving the furniture around in order to complete the work. The installers took care of everything. They answered any questions I had along the way. The installation took two weeks, but it only seemed like a few days. I highly recommend New Horizon Carpets to anyone who is in need of carpet, hardwood floors, or tile. Amy Eichperger
5.0
6 months ago Large selection of carpet and laminate flooring. Very reasonable pricing. Highly recommended. You can buy product and install it yourself or have them install it at a reasonable price. Try it.
5.0
6 months ago Our experience with New Horizon Carpets Inc. was wonderful the customer service was great. We shopped around for price and quality and we found that at Horizon Carpets. When they installed the tile the installers, Bobby and Erik were professional and did a wonderful job installing it. Looking forward to having Horizon Carpets install our carpet next. Thank You Horizon Carpets Inc.!
5.0
7 months ago From the original call to the salesman and carpet installer they were friendly, informative and courteous. They explained the difference in the range in carpet which was amazing. They were very prompt and the workmanship was excellent. I would recommend New Horizon Carpet to anyone, which I have already done.
5.0
7 months ago I shopped around for flooring for weeks. Was thinking of going with Home Depot but found an ad for New Horizons. So glad I did. Their price was much better, the flooring was much thicker for the price (12mm vs 8mm), and offered a much better underlayment. The installer was very professional, cleaned up after each days work and the flooring looks awesome! When I have my carpet replaced in the bedrooms I'll be calling New Horizons to do the job for sure!
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago I have done business with this company several times with complete satisfaction. They are very knowledgeable and totally professional. If I have any flooring needs in the future, I will not hesitate to call on them again.
5.0
7 months ago The installers, Tom & Pete were great! So professional. They were friendly, quick and efficient. Everything was neat and all cleaned up when they were done. I would recommend New Horizon Carpets to anyone wishing to carpet their home
1.0
8 months ago Make arrangements with them to show up no phone call Nothin call him back find out what's going on and they never returned the call this is two weeks later will never deal with him again or refer anybody there
5.0
8 months ago Our flooring looks great. Took a week to do out whole house and we could be any happier with the finished look. Thank you guys Chris Govè
5.0
8 months ago I thought they were great. I have used them on several occasions and am pleased every time. The installer was extremely courteous and professional. The carpet looks fantastic and I will use them again.
5.0
9 months ago Update on our waterproof laminate. Even happier with the beautiful floor than when it was first put in. Easy to maintain. Looks great. Not a single scratch. Vacuum with a Red Devil tile vacuum and then finish with a Shark steamer. That's it. Easy and beautiful. Highly recommended.
5.0
10 months ago These guys are great! They do a great job an d very professional.
5.0
10 months ago Good job 4
10 months ago Did a great job. Installer new how to do the job and cleaned up everything as he went. Great job at a fair price.
5.0
10 months ago Rick and all the guys are great. The carpet great quality and price was awesome. Thanks for working with us.
5.0
11 months ago Very accommodating and helpful. Great people! 5
12 months ago I was on a whirlwind trip to make my mother's house a place she could return to. They went above and beyond to accommodate my timeline.
5.0
12 months ago New Horizon and shaw to the rescue I had a problem with my carpet and call filed a claim through new Horizon (the company I purchase the carpet through). New Horizon and shaw took care of everything. Shaw replaced my 4 year old carpet and no charge. We took this opportunity to upgrade to shaws best (so soft I love this carpet + 20 year warrenty - platnum twist). There was no insulation charge either. If you need new carpet look and shaw through new horizon. You will not find better salesman or installer. % star all the way
5.0
12 months ago Excellent experience! We purchased laminate for most of our house. The experience in the store and with their installation was terrific. I'd recommend New Horizon to anyone looking to put in new flooring.
5.0
last year Super Fantastic Service and Value "Installed carpeting for staircase and second floor. Everyone involved was Courteous, Timely, Professional and Friendly. Installers were highly attentive to requests."
5.0
last year Great service!! I LOVE this carpet store!! I've used them for several of my home's over the years..Everyone is so professional and friendly.. they have a huge selection on a variety of quality flooring.. I would highly recommend them!!
5.0
last year I LOVE this carpet store!! I've used them for several of my home's over the years..Everyone is so professional and friendly.. they have a huge selection on a variety of quality flooring.. I would highly recommend them!!
5.0
last year Great customer service "The staff at New Horizon Carpet were professional, prompt and answered all my questions. They were on time when they came to do the estimate and were very courteous. On the day of installation again they were on time and did a great job. Very professional and did the job quickly and neatly. I would recommend New Horizon as a great place to shop for carpet. The price for the job was reasonable and I like to support locally owned business."
5.0
last year Great customer service "We recently had beautiful laminate flooring installed. However, it wasn't too long before the floor started making loud creaking and crackling noises whenever we walked across it. Rick Gumm and his factory rep, Don, took the time to come see and assess the problem. They decided the noises were not normal and have since then replaced the flooring at no cost to us. Kudos Mr. Gumm for your customer goodwill. Thanks also to your courteous installer Ron Parkins."
5.0
last year "Definitely Timely, Professional Performance!" "From the starting inquiry to completion New Horizon Carpets personnel exhibited nothing but the best in customer interest, attention, and installation performance. The product is top rate, workers knowledgeable and exhibited customer care.from start to finish of our home project (even beyond what previous contacted local businesses would even attempt). Highly have my recommendation."
5.0
last year New Horizons is great ! We used new Horizons to carpet our rental home in Hemet 2 weeks ago and they performed exactly as promised.
5.0
last year Excellent Service and pricing "I used them last month to install new carpet for my house. The workmanship was excellent. I shopped around for pricing comparisons, this company beats everyone. I used them last year for a rental house, the same consistency in excellent service and pricing. I will definitely come back and bring friends."
5.0
last year completed on time the crew and the whole team from new horizon were on time and we did complete our project in a very short 4 days.This was over 300 yrds. of carpet and 600 +feet of plank flooring. From demo to final clean up all went great.We were able to meet our price point and the help with moving out and back in of the furniture and appliances was of great help to me I have used New Horizon before and will again with out question. Thank You again New Horizon.
5.0
last year Total Satisfaction "Staff was very helpful in selection of flooring. Agent arrived as scheduled made measurements discussed fees, time line for installation made sure we were aware of every aspect to the project. Installer arrived on time and completed installation (over 900sf) ahead of schedule. Clean up was complete and inconvenience held to a minimum. We are totally satisfied with staff, material and installation."
5.0
last year Friendly & quick "After shopping around, new horizon had the best price. They were quick and did a great job! Very happy with carpet quality"
5.0
last year Excellent "This business was recommended to me, I visited their store, was greeted very nicely, made an appointment for a measurement and estimate. I was never pressured in any way and they answered all questions, were honest with me and did everything they said they would do. They have done two jobs for me i the last 3 months and I am extremely pleased with the entire process and love both flooring they did for me. Their price was fair with no hidden costs and I recommend them completely."
5.0
last year Awesome service! "I picked out the carpet, a nice gentlemen came out to my home and measured the room and by 1100 am the next day it was professionally installed and looks great!"
5.0
last year Worth Shopping Local Appreciated every step of our flooring installation. Staff seemed focused on making sure we would have the flooring that would work best for us. Prices reasonable for high-quality flooring.
5.0
last year awesome service I purchased and had them install laminate wood flooring about a couple months ago. They did a great job.
5.0
last year Best in the West "I had my hard wood floors put in July 8th 16. I did this to please my wife. My street was recoated last year and have had to shampoo 3 times already ! I have had friends an neighbors here every day admiring my floors. The installer was better than me when I did this kind of work. my lament floor is 1/2 inch think, not paneling thickness. Don,t know when I have been more happy with service and product in a long time. Love Ya big time. Bill of Hemet West Mobil Estates."
2.0
last year I Just hope their Work is better than Customer Service. Never get call backs, Never on time. Right Now they are 1 1/2 hour late. Please Lord let this Job be done correctly and Looks good. I have faith it will be done Right and they get here SOON! another review after the work is done
5.0
last year They installed carpet at our church, it was a big job. The installers were fast and very good. We are very pleased.
5.0
last year Awesome all around experience. "They installed carpet at our church, it was a big job. The installers were fast and very good. We are very pleased."
5.0
last year Had a great experience with New Horizon Carpet today. I just needed a remnant for a couple of cat condo scratching posts. I could not find any place in the Temecula/Murrieta area where I live who sold remnants so I drove to Hemet. Even though I only wanted a remnant Benny treated me as though I was carpeting my whole home. He even gave me a discount because I had traveled the distance. If I ever do carpet my home, that is where I will go.
5.0
last year Oustanding service and amazingly low prices! "Several family members have hired New Horizon Carpets to install carpet and wood flooring in our homes. Not only were their prices extremely competitive, but their quality was high and their workmanship/installation was superior. We will definitely buy from New Horizon Carpets again."
1.0
last year This customer did not leave a comment.
5.0
last year Awesome Carpet ! "I love my new carpet. Everyone was great. The installers, Tom and Peter were so efficient and professional. They had the job done without any fuss. They left my house neat and clean."
1.0
last year Using New Horizon was the absolute worst decision and worst day of my life!!! We used them on May 27 2016 and They out and out lied to us and when confronted with the lie and the obvious mistake, they resorted to name calling and making ultimatums!Richard Jr. Lied to us on 5 separate occasions and Rick Sr also lied to us, BUT more about Rick Sr. in a second!My name is Bill Gianakos I am 58 years old and you can find me on Facebook or email me at (THEY WONT LET ME USE IT)....
1.0
last year This customer did not leave a comment.
1.0
last year They suck They want to rip out your sub floor before they look at it. Old man liar
5.0
last year Great service! "From the measuring to the installation of our carpet it was a pleasant experience. As we shopped for the carpet that suited our needs, Bennie was very patient and helpful. And Richard was pleasant during the measuring process. I believe he gave us a good and fair estimate. We did do some comparison shopping. And finally the installation guys knew their job and did it well. We are very happy with our carpet. It's great to have a good local business. Thanks New Horizon."
5.0
last year The Best "From start to finish, New Horizon was super. I highly recommend them to anyone that wants a job done well."
4.0
last year "great service, quality work." We have been using New Horizon for 20 years for our house and our rentals. They give us good quality at a good price.
5.0
last year New Horizon- Shopping I visited Richard & the team 2 weeks ago to find a high performance carpet that can handle daily pet and family traffic. They were professional and knowledgeable in providing solutions. I love my Life Guard- Shaw Floor and see the durability features already paying off. Smooth installation and transaction. I Look forward to purchasing from New Horizon in the future.
5.0
2 years ago We can't say enough good things about New Horizon. �They made the whole process a pleasure. �We were in the store several times trying to make the right choice. �Each and every time they were extremely helpful. �The installers were awesome. Highly recommend. Wilson & Yvonne
5.0
2 years ago I had carpet installed in one of my bedrooms. Bennie was so patient with me while I was deciding on what I wanted. Pete was excellent when I had my carpet installed. He went above and beyond and did a great job. Overall fast & friendly service. I will be a returning customer.
5.0
2 years ago Had New Horizon carpet install carpet in our home scheduled for January 2, 2014. At 0905 in the morning, ONE person came to install carpet in three bedrooms and the connecting hallway. When I came home from work at 4 pm, the installer was still working on two rooms and the hallway, with only the master bedroom complete. I was angry, and drove to the showroom. The gentleman that sold us the carpet was there and told me to my face that I was LUCKY that they had sent me their best installer, and that he liked to work alone. He then told me that we have no contract in writing, and that he never told me that it would be done in one day. I asked for a discount for the inconvenience, and he laughed at me stating that he had given me a rock bottom price for that carpet. The price was not that bad, and the installer, after staying until 630 pm that night, and close to four hours the next day, the carpet installer did an awesome job. I will not be purchasing carpet from this store ever again just because of the attitude of the old man who sold me the carpet. My wife and I are completely for trying to spend our hard earned dollars at local retailers, but never again at this store. Rude, with no loyalty to their customers. Update..... On December 2, 2014, Ken, the owner, contacted my wife to find out what the problem was that we had, and try to resolve it. I returned his inquiry later that afternoon by phone. Ken was extremely apologetic for what took place, and asked what he could do in order to make things right. I explained to him that it had been almost one year, and as far as I was concerned, the matter was water under the bridge. Ken was insistent on making things right, and I told him that at the time, a refund of $50.00 for the inconvenience and disrespect I suffered at the hands of the salesman would have been sufficient. We talked for a bit longer as Ken continued to apologize for taking such a long time to make things right. He then talked about giving us a gift certificate to go out to dinner or something like that, and assured me that we would be hearing from him and his company to make things right. I am not going to get into specifics, but today I received in the mail something very generous from the company that changes my mind about the loyalty they feel towards their customers. I will now recommend them to anyone and everyone I know that is in need of carpet or other flooring options. If you have a legitimate problem, make sure you contact the owner Ken, and he will do his best to make you a repeat customer.
5.0
2 years ago A great place to buy carpet. No sales pitch. No problems. The installers were professional and courteous. They did an excellent job.
5.0
4 years ago New Horizon Carpets did an amazing job on a last minute remodel I had to get done within less than 7 days because my previous flooring sub never ordered the flooring and it was unavailable for weeks. �I was in a pickle and had no choice but to find someone new. �New Horizon has a vast amount of carpet and vinyl in stock at great prices. �The staff was so helpful and nice to work with. �The carpet installers were on time and also friendly and efficient. �The owner Richard is great at keeping in contact and making sure things are done right from start to finish. �I highly recommend using New Horizon Carpets.
5.0
5 years ago I want to give a big "Thumbs Up" to New horizon Carpets, in Hemet, CA, for doing a wonderful job on our carpet installation. They were very professional, moved all the furniture and put it all back, and carpets look perfect. Their pricing was very competitive. I highly recommend them.
1.0
6 years ago These people are the biggest crooks in Hemet. They screw the elderly people over. New horizon broke into my home, because they got there before the scheduled time. They did not sweep the floors, nor did they replace the padding in certain areas, ad if we wouldn't notice. Very unprofessional people. And satisfaction guaranteed is what they promise, but they don't deliver. There people are crooks!