NEW HORIZON CARPETS, INC.

4.4
|
107 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
New Horizon Carpets 2180 E Florida Ave, Hemet, CA 92544-4782 951-925-8943 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
107 Reviews

Reviews


5.0
2 weeks ago Your whole team was amazing, form sale to install excellent services thank you again
5.0
3 weeks ago They were on time, cut the carpet at the shop (bad tar on roads here), had things moved and laid before I could say "Rumplestiltskin". They were courteous, clean and finished to my satisfaction.
1.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Quick, easy and striaght forward.
5.0
3 months ago We just had our office remodelled. New Horizon did the flooring and it is beautiful! Some of the most generous folks you would want o meet. I got this remanent piece and it looks GOOD in our living room
5.0
3 months ago Had to replace flooring caused by thawed beef from power outage and evacuation from wild fire. Needed to move out of residence during removal of damaged flooring. After cleanup New Horizon ordered flooring and had it installed promptly and professionally.to allow family to move back in without further delay. New flooring looks better than old flooring!
5.0
3 months ago Recently, I ordered new carpeting for my three bedrooms and hallway, as well as new flooring for both bathrooms. The people I dealt with at every phase of the process were very helpful and professional. From the salespeople, to the “room measurer” (lol), to the installer, I was extremely impressed. Once my new flooring was installed, I asked myself why I hadn’t done it years ago. I highly recommend New Horizons. They did a great job.
5.0
3 months ago Great people, there to helo.
5.0
4 months ago Thank you New Horizon Carpet for another job well done. Your installers put vinyl flooring and carpet in our rental house in San Jacinto last week. The flooring looks so much better. Last year we had you install tile floor in our house. It looks beautiful. I have referred my family to your family business. Thanks again, D. Underwood
5.0
4 months ago Excellent product expertly installed.
5.0
4 months ago Great customer service. Great quality product, done in a timely manner. Thank you New Horizons carpet, I will come back to get my tile work done soon!
1.0
4 months ago Overpriced
5.0
6 months ago Well informed staff and great pricing. I did not know much about the flooring I wanted and they took the time to explain all the options so I was able to make a good decision
5.0
7 months ago Our experience with New Horizon was fantastic! Their price for the job we had them do was very competitive and their installers were professional and had the job completed in a timely manner. I would definitely recommend them to anyone that needs carpeting or flooring done in their home. Great job New Horizon!!!
5.0
7 months ago Great customer service, great price and fast , clean installation.
1.0
8 months ago new horizon carpets of hemet are a joke, wanted an estimate on some vinly flooring they overestimated the amount #1. the price was an insult to my intelligence #2 who wants and will pay for thin chinese junk vinyl planks at $9.50 per foot ? #3 hope this business falls flat on its ass, the old owner use to be cool and give decent deals as i purchased many times in the last 20+ years! these new owners pop and his son mind as well rob you with a gun. i did get my vinyl done from their competitor for about $6.00 a foot and a superior product (tecson) to boot with no hassle and friendly installation.. sorry ricky we dont do $9.50 a foot !!
8 months ago Dear Joey, While we definitely do appreciate your feedback, there are a number of things which you discussed that erode the legitimacy of your review. The first of that being that we, under no circumstances, have ever sold a vinyl product for $9.50 a foot, not by itself and certainly not including installation. Regarding all of the waterproof vinyl that we do sell, we only carry AMERICAN vinyl products, not the so-called "thin Chinese junk" that you claim. Irrespective of our now 40-year commitment to the community of Hemet and the surrounding areas, comparing product to product, our prices cannot be beat. We are sorry to inform you that you did not get the best deal around. Secondly, you may fully recall us reworking our scheduled estimates to unexpectedly accommodate you so that we could measure for carpet, not vinyl plank. Although it is unfortunate that we could not earn your business, I hope you understand two things: 1) We do not install other people's materials, and 2) we cannot sell carpet for less than we buy it, nor install it for the insignificant price of "on the house." We would not be in business for 40 years otherwise. In the future, please refrain from mindlessly attempting to slander our name. We at New Horizon Carpets always offer expert installation, honest, friendly customer service and a price that can't be beat. As a final aside, since you are a 20+ year customer, I did want to notify you I have been the owner for the last 23 years so any complaints of changed ownership are unfounded. - Rick, New Horizon Carpets
5.0
8 months ago Amazing experience! All the staff was friendly and carefully helped us, showing all the options they had, till we found the perfect solution for our floor. They were also very helpful with financing and the installation was very fast. Their customer service is overall outstanding! They follow up and make sure our carpet is doing well. Will definitely choose them for my next flooring service!
5.0
8 months ago Incredibly satisfied! Got new carpeting after moving to a new house here. Since the beginning, staff was friendly and helpful. Gave great recommendations and helped us find exactly what we wanted. Installation was fast and well done. Their customer service is amazing --they even followed up after a few weeks to make sure everything is going well with the carpet. Very recommended!!!
5.0
8 months ago This customer did not leave a comment.
5.0
9 months ago Once again you have delivered a superior product & workmanship. Your installer was prompt and cleaned up the scraps beautifully. When I'm ready to replace the carpet as far as I'm concerned you are the only store in town for any flooring job. Thank you ... CB
5.0
9 months ago We were totally satisfied.
4.0
9 months ago Excellent, price was good, service was tops.
2.0
9 months ago On a scale of 1 to 10 I give you a 10 only 2days it took remove that disgusting carp now it is wonderful thank you
5.0
9 months ago New Horizon did great work at a fair price. I would use them again for any carpeting needs.
1.0
10 months ago I chose a carpet color and grade from a display at the store and requested that a sample from the roll be ordered to ensure everything matched up.The sample finally came in after nearly a week, and the piece was complete junk. Neither the color nor grade matched, and the owner who ordered it, Rick, even agreed that it did not match. His response was to tell me to go elsewhere (!). I guess I am to blame that the sample that came back was a piece of junk that did not match what I wanted to buy? In comparing my experience with the other posted reviews, it is obvious that the owners of this business do not treat all their customers alike. So take your chances, you could be the next customer they treat like crap.
8 months ago Dear Jaye, We're terribly sorry that we could not find the carpet that matched your needs. As you may remember, you brought us in a sample from a different carpet store and hoped to make a match. After finding the exact same sample as you had, we quoted you hundreds of dollars cheaper than our competitors. Because matching the color and the quality of the carpet was paramount in helping you make your decision, we explained to you how dyelots vary from each batch of carpet made. In order to alleviate any apprehension for you we ordered a sample straight from Mohawk, the manufacturer, who cut a large piece of the color you desired straight from the roll they would send us if you liked the color. All at no cost, mind you. Much to your dismay, the large 2" x 12' sample was too big for you to make a decision on the color and quality of the carpet you picked out. While I did agree with you that the carpet color did not match perfectly due to differences in dyelot between the sample piece and the actual roll you would have received, the carpet was indeed the correct carpet and color you were looking to make your decision on. We treat each and every customer with the utmost respect and attention they deserve, from experienced buyers to those exploring flooring for their first time. We apologize that we could not find a solution to your flooring needs but we strive to make each customer happy and we are never pushy. We would never sell you something you did not want, nor push you into buying anything that did not fit your needs. You'll always find unbeatable prices and an honest, wholesome experience here at New Horizon Carpets. We always welcome feedback and constructive criticism to improve our customers' experience with us. - Rick, New Horizon Carpets
5.0
10 months ago Garrett was outstanding to work with! I would recommend New Horizon Carpets for all your flooring needs. We had a flood and needed all new flooring throughout. I looked at some of the larger companies that you see commercials(Empire) for and New Horizon Carpets blew them clean out of the water to the tune of $16K less for a superior product. Thanks Garrett!
5.0
10 months ago I went into the store and picked my carpet and flooring. The sales people were very knowledgeable. They asked when I wanted it installed, and they came right on time. The carpet is amazing. I just love the color I picked. It is of good quality, and when I step on it, it sinks in and is so soft. The flooring I picked out is so beautiful. It is thick and will last forever. I was also very surprised when they gave me a dust mop and another pad for cleaning the floor with the liquid floor cleaner. I would recommend New Horizon Carpets in Hemet
3.0
11 months ago We needed flooring for my Dad's home quickly and New Horizons was the place to go! We were treated very well, everyone was there to help us and the flooring available was just what we were looking for. The installation was done quickly and the quality of work was great, with no issues at all.
3.0
11 months ago We needed flooring for my Dad's home quickly and New Horizons was the place to go! We were treated very well, everyone was there to help us and the flooring available was just what we were looking for. The installation was done quickly and the quality of work was great, with no issues at all.
3.0
11 months ago We needed flooring for my Dad's home quickly and New Horizons was the place to go! We were treated very well, everyone was there to help us and the flooring available was just what we were looking for. The installation was done quickly and the quality of work was great, with no issues at all.
3.0
11 months ago We needed flooring for my Dad's home quickly and New Horizons was the place to go! We were treated very well, everyone was there to help us and the flooring available was just what we were looking for. The installation was done quickly and the quality of work was great, with no issues at all.
5.0
12 months ago When New Horizon agreeded to travel the distant they did for estimate, I thought great a company hungry for business, I'll use it as a bargaining chip. Was I surprised to have father and son team Rick and Richard doing the estimate themselves, within minutes it was clear i had over 4 decades of knowledge at my disposal, and it was there personal attention to servicing there neighbors, which has made them a land mark business in Hemet. lacking a true sense of decor in what is in style and accepted in the real estate market (you people should have seen the colors i first picked out, thanks Liz at home depot hemet, you saved the day) or what was even available, the insightfull questions regarding the use, and look ,as well as with past issues regarding floor covering, enabled me to make choices that have added functionality, and beauty to my home. And then began theconstruction issues that were dealt with in such an accommodating way,it was so helpful almost like they were the only ones willing to work with me, a huge burden lifted from my array of issuses. I was surprised at the level of craftmenship from the entire installation crews, when you see the pride they take in the job well done,matched with great quality products, is truly a winning combination ,and i had tile,flooring, and carpet installed, not a hiccup. I'm walking barefoot in my house for the first time. Thanks New Horizon
5.0
last year An uncompromising great value. The carpet is beautiful and the installers were polite and respectful to my wife and daughters. Because I was only doing one room, they gave me a great deal on a remnant. (An unused part of a larger roll). So i was able to get better carpet than i would otherwise be able to afford. I highly recommend talking to these guys before making any decisions.
4.0
last year I went in to look for wood flooring. I am aware of the different options out there to select from. However, this Place had very little options for engineered or hard wood flooring. It did have an abundant amount for laminate, which I knew I did not want. If you are in the market for wood flooring, this place had very little to select from, although what they did have, was nice. If you are in the market for laminate flooring, this is a place to definitely consider. I did appreciate the pricing on the front of their samples which included materials and installation.
1.0
last year They consider this a good corner I think we just got the hack to the shop we got great prices and everything but their installers not that great nails are sticking out asked them to come fix it they basically told me to fix it myself Nice work guys recommend you to nobody
5.0
last year I would recommend New Horizons to anyone. I purchased vinyl flooring and love it. Four of my neighbors have also purchased from them. Ron had to go the extra mile with me taking some furniture apart to move it. Very neat and professional. Garret also called after the job to make sure I was happy with the job and not to hesitate to call with any questions. Great company.
5.0
last year Everything is awesome. Affordable prices, gentle workers, perfect materials. We can't stop to enjoy our new flooring and carpet.
5.0
last year Awesome customer service and friendly they went out of there way to install my carpet on a weekend we are very satisfied and highly recommend
5.0
last year Customer service was excellent from the very first day!! In the store, they explained the selection & prices to meet my budject! The installation went very well & they were on time as promised & explained everything!! I like the way they answered the phone when we call with questions!! I will refer my clients & relatives for future Business!! Thank you Judy Davis
5.0
last year Customer service was excellent from the very first day!!
4.0
last year I love my new Shaw floor! The color and style was exactly what I chose from the online app. Installation crew worked hard to give me that perfect floor. Thanks to New Horizon for making my new dream floor come true. I will call them again should I have any more flooring needs!
5.0
last year Love my new Shaw floor! Installation crew worked hard to give me that perfect floor! Great experience with New Horizon, and I would call them again for any other flooring needs..thank you!
5.0
last year Ron the installer was efficient, went above the minimum required for our flooring and worked quickly. New Horizon carpets is an excellent store to deal with. Prices were very competitive.
4.0
last year This customer did not leave a comment.
5.0
last year We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. Garrett in the showroom was ever so helpful. He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! No more nasty smell. We then coordinated installation around our painting schedule. It took 2 days to install, and the guys were very polite. The vinyl plank looks great. As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. I highly recommend them for all your flooring needs.
5.0
last year We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. Garrett in the showroom was ever so helpful. He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! No more nasty smell. We then coordinated installation around our painting schedule. It took 2 days to install, and the guys were very polite. The vinyl plank looks great. As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. I highly recommend them.
5.0
last year I can't say enough about the entire crew at New Horizon - from the moment you walk into the showroom until the job is done, these guys always do a top notch job.
5.0
last year After careful consideration of various types of flooring we chose Shaw Cafe 707 a waterproof Vinyl Plank flooring for our bathrooms. Caring for a relative with Dementia we needed to act quickly. The staff assisted in several items to consider, on July 1, 2017 we placed our order assuming it would be about 1 1/2 to 2 weeks to complete the requested order. Bennie and Gared were extremely helpful. Order placed immediately call to put flooring in was on July 6, 2017. Bobby came with his trainee after which the job was beautiful. We will be putting either the Vinyl plank or a laminate flooring in our hallway, front living area and dining room soon. We're grateful to our new found community friends for the excellent service provided. GREAT job guys. Excellent Customer Service
5.0
last year The installers had a professional attitude and excellent workmanship.
5.0
last year I was pleased with my experience from start to finish. Bob came right out and handled mesuring my home. This was a great first step so you know just what your working with. I was able to take home samples and no pressers was put on me. I then had two great installation men complete the job all on time. I'm just pleased with the product and the service of New Horizons.
5.0
last year We were really pleased with every aspect of our dealing with New Horizon Carpets. Rick, the owner came out twice before the deal was closed, and that was a 40 mile drive. . Once to measure and made the bid, and the second time to answer questions we had. Everyone we worked with was great and we couldn't be more pleased. I highly recommend them. Jim Rickard Beth Simcha Messianic Congregation
5.0
last year We were really well pleased with the service we received from New Horizon Carpet. The owner came out twice, once to measure and bid, and another time to answer questions. We are pleased
5.0
last year My experience with New Horizon Carpets was over the top! Everyone was professional and very helpful. Once I picked out my tile they ordered it on the spot and had the installers out within two weeks. The installers did a great job. I tiled my entire house, so was very nervous about moving the furniture around in order to complete the work. The installers took care of everything. They answered any questions I had along the way. The installation took two weeks, but it only seemed like a few days. I highly recommend New Horizon Carpets to anyone who is in need of carpet, hardwood floors, or tile. Amy Eichperger
5.0
last year Large selection of carpet and laminate flooring. Very reasonable pricing. Highly recommended. You can buy product and install it yourself or have them install it at a reasonable price. Try it.
5.0
last year Our experience with New Horizon Carpets Inc. was wonderful the customer service was great. We shopped around for price and quality and we found that at Horizon Carpets. When they installed the tile the installers, Bobby and Erik were professional and did a wonderful job installing it. Looking forward to having Horizon Carpets install our carpet next. Thank You Horizon Carpets Inc.!
5.0
last year From the original call to the salesman and carpet installer they were friendly, informative and courteous. They explained the difference in the range in carpet which was amazing. They were very prompt and the workmanship was excellent. I would recommend New Horizon Carpet to anyone, which I have already done.
5.0
last year I shopped around for flooring for weeks. Was thinking of going with Home Depot but found an ad for New Horizons. So glad I did. Their price was much better, the flooring was much thicker for the price (12mm vs 8mm), and offered a much better underlayment. The installer was very professional, cleaned up after each days work and the flooring looks awesome! When I have my carpet replaced in the bedrooms I'll be calling New Horizons to do the job for sure!
5.0
last year This customer did not leave a comment.
5.0
last year I have done business with this company several times with complete satisfaction. They are very knowledgeable and totally professional. If I have any flooring needs in the future, I will not hesitate to call on them again.
5.0
last year The installers, Tom & Pete were great! So professional. They were friendly, quick and efficient. Everything was neat and all cleaned up when they were done. I would recommend New Horizon Carpets to anyone wishing to carpet their home
1.0
last year Make arrangements with them to show up no phone call Nothin call him back find out what's going on and they never returned the call this is two weeks later will never deal with him again or refer anybody there
5.0
last year Our flooring looks great. Took a week to do out whole house and we could be any happier with the finished look. Thank you guys Chris Govè
5.0
last year I thought they were great. I have used them on several occasions and am pleased every time. The installer was extremely courteous and professional. The carpet looks fantastic and I will use them again.
5.0
last year Update on our waterproof laminate. Even happier with the beautiful floor than when it was first put in. Easy to maintain. Looks great. Not a single scratch. Vacuum with a Red Devil tile vacuum and then finish with a Shark steamer. That's it. Easy and beautiful. Highly recommended.
5.0
last year Good job 4
last year Did a great job. Installer new how to do the job and cleaned up everything as he went. Great job at a fair price.
5.0
last year Rick and all the guys are great. The carpet great quality and price was awesome. Thanks for working with us.
5.0
2 years ago Very accommodating and helpful. Great people! 5
2 years ago I was on a whirlwind trip to make my mother's house a place she could return to. They went above and beyond to accommodate my timeline.
5.0
2 years ago New Horizon and shaw to the rescue I had a problem with my carpet and call filed a claim through new Horizon (the company I purchase the carpet through). New Horizon and shaw took care of everything. Shaw replaced my 4 year old carpet and no charge. We took this opportunity to upgrade to shaws best (so soft I love this carpet + 20 year warrenty - platnum twist). There was no insulation charge either. If you need new carpet look and shaw through new horizon. You will not find better salesman or installer. % star all the way
5.0
2 years ago Excellent experience! We purchased laminate for most of our house. The experience in the store and with their installation was terrific. I'd recommend New Horizon to anyone looking to put in new flooring.
5.0
2 years ago Super Fantastic Service and Value "Installed carpeting for staircase and second floor. Everyone involved was Courteous, Timely, Professional and Friendly. Installers were highly attentive to requests."
5.0
2 years ago Great service!! I LOVE this carpet store!! I've used them for several of my home's over the years..Everyone is so professional and friendly.. they have a huge selection on a variety of quality flooring.. I would highly recommend them!!
5.0
2 years ago I LOVE this carpet store!! I've used them for several of my home's over the years..Everyone is so professional and friendly.. they have a huge selection on a variety of quality flooring.. I would highly recommend them!!
5.0
2 years ago Great customer service "The staff at New Horizon Carpet were professional, prompt and answered all my questions. They were on time when they came to do the estimate and were very courteous. On the day of installation again they were on time and did a great job. Very professional and did the job quickly and neatly. I would recommend New Horizon as a great place to shop for carpet. The price for the job was reasonable and I like to support locally owned business."
5.0
2 years ago Great customer service "We recently had beautiful laminate flooring installed. However, it wasn't too long before the floor started making loud creaking and crackling noises whenever we walked across it. Rick Gumm and his factory rep, Don, took the time to come see and assess the problem. They decided the noises were not normal and have since then replaced the flooring at no cost to us. Kudos Mr. Gumm for your customer goodwill. Thanks also to your courteous installer Ron Parkins."
5.0
2 years ago "Definitely Timely, Professional Performance!" "From the starting inquiry to completion New Horizon Carpets personnel exhibited nothing but the best in customer interest, attention, and installation performance. The product is top rate, workers knowledgeable and exhibited customer care.from start to finish of our home project (even beyond what previous contacted local businesses would even attempt). Highly have my recommendation."
5.0
2 years ago New Horizons is great ! We used new Horizons to carpet our rental home in Hemet 2 weeks ago and they performed exactly as promised.
5.0
2 years ago Excellent Service and pricing "I used them last month to install new carpet for my house. The workmanship was excellent. I shopped around for pricing comparisons, this company beats everyone. I used them last year for a rental house, the same consistency in excellent service and pricing. I will definitely come back and bring friends."
5.0
2 years ago completed on time the crew and the whole team from new horizon were on time and we did complete our project in a very short 4 days.This was over 300 yrds. of carpet and 600 +feet of plank flooring. From demo to final clean up all went great.We were able to meet our price point and the help with moving out and back in of the furniture and appliances was of great help to me I have used New Horizon before and will again with out question. Thank You again New Horizon.
5.0
2 years ago Total Satisfaction "Staff was very helpful in selection of flooring. Agent arrived as scheduled made measurements discussed fees, time line for installation made sure we were aware of every aspect to the project. Installer arrived on time and completed installation (over 900sf) ahead of schedule. Clean up was complete and inconvenience held to a minimum. We are totally satisfied with staff, material and installation."
5.0
2 years ago Friendly & quick "After shopping around, new horizon had the best price. They were quick and did a great job! Very happy with carpet quality"
5.0
2 years ago Excellent "This business was recommended to me, I visited their store, was greeted very nicely, made an appointment for a measurement and estimate. I was never pressured in any way and they answered all questions, were honest with me and did everything they said they would do. They have done two jobs for me i the last 3 months and I am extremely pleased with the entire process and love both flooring they did for me. Their price was fair with no hidden costs and I recommend them completely."
5.0
2 years ago Awesome service! "I picked out the carpet, a nice gentlemen came out to my home and measured the room and by 1100 am the next day it was professionally installed and looks great!"
5.0
2 years ago Worth Shopping Local Appreciated every step of our flooring installation. Staff seemed focused on making sure we would have the flooring that would work best for us. Prices reasonable for high-quality flooring.
5.0
2 years ago awesome service I purchased and had them install laminate wood flooring about a couple months ago. They did a great job.
5.0
2 years ago Best in the West "I had my hard wood floors put in July 8th 16. I did this to please my wife. My street was recoated last year and have had to shampoo 3 times already ! I have had friends an neighbors here every day admiring my floors. The installer was better than me when I did this kind of work. my lament floor is 1/2 inch think, not paneling thickness. Don,t know when I have been more happy with service and product in a long time. Love Ya big time. Bill of Hemet West Mobil Estates."
2.0
2 years ago I Just hope their Work is better than Customer Service. Never get call backs, Never on time. Right Now they are 1 1/2 hour late. Please Lord let this Job be done correctly and Looks good. I have faith it will be done Right and they get here SOON! another review after the work is done
5.0
2 years ago They installed carpet at our church, it was a big job. The installers were fast and very good. We are very pleased.
5.0
2 years ago Awesome all around experience. "They installed carpet at our church, it was a big job. The installers were fast and very good. We are very pleased."
5.0
2 years ago Had a great experience with New Horizon Carpet today. I just needed a remnant for a couple of cat condo scratching posts. I could not find any place in the Temecula/Murrieta area where I live who sold remnants so I drove to Hemet. Even though I only wanted a remnant Benny treated me as though I was carpeting my whole home. He even gave me a discount because I had traveled the distance. If I ever do carpet my home, that is where I will go.
5.0
2 years ago Oustanding service and amazingly low prices! "Several family members have hired New Horizon Carpets to install carpet and wood flooring in our homes. Not only were their prices extremely competitive, but their quality was high and their workmanship/installation was superior. We will definitely buy from New Horizon Carpets again."
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Awesome Carpet ! "I love my new carpet. Everyone was great. The installers, Tom and Peter were so efficient and professional. They had the job done without any fuss. They left my house neat and clean."
3.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Using New Horizon was the absolute worst decision and worst day of my life!!! We used them on May 27 2016 and They out and out lied to us and when confronted with the lie and the obvious mistake, they resorted to name calling and making ultimatums!Richard Jr. Lied to us on 5 separate occasions and Rick Sr also lied to us, BUT more about Rick Sr. in a second!My name is Bill Gianakos I am 58 years old and you can find me on Facebook or email me at (THEY WONT LET ME USE IT)....
1.0
3 years ago This customer did not leave a comment.
1.0
3 years ago They suck They want to rip out your sub floor before they look at it. Old man liar
5.0
3 years ago Great service! "From the measuring to the installation of our carpet it was a pleasant experience. As we shopped for the carpet that suited our needs, Bennie was very patient and helpful. And Richard was pleasant during the measuring process. I believe he gave us a good and fair estimate. We did do some comparison shopping. And finally the installation guys knew their job and did it well. We are very happy with our carpet. It's great to have a good local business. Thanks New Horizon."
5.0
3 years ago The Best "From start to finish, New Horizon was super. I highly recommend them to anyone that wants a job done well."
4.0
3 years ago "great service, quality work." We have been using New Horizon for 20 years for our house and our rentals. They give us good quality at a good price.
5.0
3 years ago New Horizon- Shopping I visited Richard & the team 2 weeks ago to find a high performance carpet that can handle daily pet and family traffic. They were professional and knowledgeable in providing solutions. I love my Life Guard- Shaw Floor and see the durability features already paying off. Smooth installation and transaction. I Look forward to purchasing from New Horizon in the future.
5.0
3 years ago We can't say enough good things about New Horizon. They made the whole process a pleasure. We were in the store several times trying to make the right choice. Each and every time they were extremely helpful. The installers were awesome. Highly recommend. Wilson & Yvonne
5.0
3 years ago I had carpet installed in one of my bedrooms. Bennie was so patient with me while I was deciding on what I wanted. Pete was excellent when I had my carpet installed. He went above and beyond and did a great job. Overall fast & friendly service. I will be a returning customer.
5.0
3 years ago Had New Horizon carpet install carpet in our home scheduled for January 2, 2014. At 0905 in the morning, ONE person came to install carpet in three bedrooms and the connecting hallway. When I came home from work at 4 pm, the installer was still working on two rooms and the hallway, with only the master bedroom complete. I was angry, and drove to the showroom. The gentleman that sold us the carpet was there and told me to my face that I was LUCKY that they had sent me their best installer, and that he liked to work alone. He then told me that we have no contract in writing, and that he never told me that it would be done in one day. I asked for a discount for the inconvenience, and he laughed at me stating that he had given me a rock bottom price for that carpet. The price was not that bad, and the installer, after staying until 630 pm that night, and close to four hours the next day, the carpet installer did an awesome job. I will not be purchasing carpet from this store ever again just because of the attitude of the old man who sold me the carpet. My wife and I are completely for trying to spend our hard earned dollars at local retailers, but never again at this store. Rude, with no loyalty to their customers. Update..... On December 2, 2014, Ken, the owner, contacted my wife to find out what the problem was that we had, and try to resolve it. I returned his inquiry later that afternoon by phone. Ken was extremely apologetic for what took place, and asked what he could do in order to make things right. I explained to him that it had been almost one year, and as far as I was concerned, the matter was water under the bridge. Ken was insistent on making things right, and I told him that at the time, a refund of $50.00 for the inconvenience and disrespect I suffered at the hands of the salesman would have been sufficient. We talked for a bit longer as Ken continued to apologize for taking such a long time to make things right. He then talked about giving us a gift certificate to go out to dinner or something like that, and assured me that we would be hearing from him and his company to make things right. I am not going to get into specifics, but today I received in the mail something very generous from the company that changes my mind about the loyalty they feel towards their customers. I will now recommend them to anyone and everyone I know that is in need of carpet or other flooring options. If you have a legitimate problem, make sure you contact the owner Ken, and he will do his best to make you a repeat customer.
5.0
3 years ago A great place to buy carpet. No sales pitch. No problems. The installers were professional and courteous. They did an excellent job.
5.0
4 years ago Horizon tiled our whole house while we were on vacation. It is the most perfect installation I have ever seen.
5.0
5 years ago New Horizon Carpets did an amazing job on a last minute remodel I had to get done within less than 7 days because my previous flooring sub never ordered the flooring and it was unavailable for weeks. I was in a pickle and had no choice but to find someone new. New Horizon has a vast amount of carpet and vinyl in stock at great prices. The staff was so helpful and nice to work with. The carpet installers were on time and also friendly and efficient. The owner Richard is great at keeping in contact and making sure things are done right from start to finish. I highly recommend using New Horizon Carpets.
5.0
6 years ago I want to give a big "Thumbs Up" to New horizon Carpets, in Hemet, CA, for doing a wonderful job on our carpet installation. They were very professional, moved all the furniture and put it all back, and carpets look perfect. Their pricing was very competitive. I highly recommend them.