GEORGIA CARPET INDUSTRIES

4.4
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117 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
GEORGIA CARPET INDUSTRIES 3352 Lower Dug Gap Road, Dalton, GA 30722 800-535-8789 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.4
|
117 Reviews

Reviews


5.0
last week This customer did not leave a comment.
5.0
3 weeks ago I love my area rug! Love the color and that it is so easy to clean. Thanks Georgia Carpet Industries! You rock!
3 weeks ago Susan, I am glad that you like your rug! :)
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
5.0
3 months ago Ask for Jeff Ellis, I went to Home depot Lowes, and local carpet places. Jeff was amazing he sent me samples, and saved me so much money. He beat everyone's prices.Shipping was smooth, the whole process was great from start to finish. Thanks again Jeff! Georgia Carpet knows how to do business, its a good company from my experience.
5.0
3 months ago Love my new accent rug! Perfect colors! Thx so much! :)
3 months ago Glad you like your new accent rug!! Thank you for entering our contest!!!
1.0
4 months ago I'm sorry to say this carpet we received Was damaged, dirty, and short. You pay for the standard width of 12 ft and are given 11ft 11 in 52 rolls were this way. Also the length ordered was short too. Somewhere along the way. Rolls were torn. No one will take responsibility. Think twice before using this company for bulk order, unless you like paying premium price got inferior goods.
3 months ago From our understanding the back of the carpet became dirty during the shipping process and the fiber of the carpet remained clean.
The issue of the carpet being 11 ft 11 inches is common in the manufacturing process and well within the manufacturing tolerance. The carpet is stretched during the installation process so that would overcome the 1 inch difference. As far as the lengths of the rolls they were cut to your size requirements and signed off on by you.
The pricing is what you agreed to pay we sell at a very discounted price below retail and people typical purchase from us because we are able to save them money not because we are charging them more.
We greatly appreciate all our customers and strive to make sure we meet all reasonable expectations of our customers. That being said we do not overcharge for anything and when an issue arises we do what is right for the customer and our company if it truly is a fault of the company and manufacture then we take full responsibility but when the fault lays else we seek to come to an applicable resolution.
5.0
4 months ago This customer did not leave a comment.
1.0
5 months ago This place is ran by complete retards. I feel sorry for these people, and to think the owner gets a paycheck from the government for hiring these people.
1.0
5 months ago The people that works here must have a severe case of autism. I honestly feel sorry for these horrible people. To think that the government hands the owner a paycheck for hiring these rude, arrogant, just down right retarded people. If you're looking for quality carpet, don't go here. You're better off just laying in dirt.
5.0
5 months ago love the area rugs, they are so soft. easy to clean and durable
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
10 months ago I received a rug from Georgia Carpet. Super fast shipper and I love the rug. Exactly as described and I was truely impressed with the quality.
9 months ago Hello Barbara Riffe we are glad that you are happy with your rug! Thank you for entering our contest!
4.0
10 months ago This customer did not leave a comment.
5.0
12 months ago Just received our Karndean Burnt Ginger LooseLay from Georgia Carpet. Claudette answered all emails promptly. Price was very good. The pallet was packaged very good for shipping. Delivered by Averitt Express with no damage. Well done by Claudette, Georgia Carpet and your shipping partner Averitt Express!
5.0
last year This customer did not leave a comment.
5.0
last year I ordered Shaw Shingle Creek 2 from them and i was given 2-3 weeks time from date of order for my shipment but for some quality reasons i was told that they won't be able to fulfill my order on given time. Georgia Carpet listen to my concern and offered me to upgrade the same color carpet to shingle creek 3 which was better carpet then 2 and more expensive also but they did the upgrade free of charge and was able to deliver the carpet on earlier committed time. I was very satisfied with the carpet and it came out beautifully when it was installed at my home. The reason i ordered from them was because they had best priced offered including shipment. I am in Charlotte NC but after spending almost 1 month of my time in researching and comparing prices i found Georgia carpet price was almost 1000$ less then what other shaw dealers had to offered in my area. I am very happy with my decision and would recommend them personally.
last year Thank you for the review. We appreciate your business!
5.0
last year After pricing carpeting locally in Jonesboro, AR, I decided to search online for a possibly lower price on the SAME item. I called Georgia Carpet and spoke with Buster Miller. He quickly gave me a price which was $550 lower than the price I had been quoted at my local carpet store. I ordered the carpeting and rug pad. Georgia Carpet made the carpet into an area rug. I received both rug and pad in 2 weeks. It was so EASY.....and I saved a LOT of $$$$$$! YIPPEEEEEEE!!!!!!!
5.0
last year Great service! They were extremely helpful and Lee was very quick at answering all my questions!. The floor is beautiful! Exactly what I expected. I was a little worried about ordering flooring online. I would do it again.
5.0
last year This customer did not leave a comment.
last year Thank you for the review. We appreciate your business!
5.0
last year This customer did not leave a comment.
5.0
last year Excellent service and recommendations from staff!
5.0
last year I recently purchased lino from Georgia Carpet for my travel trailer. Claudette was very helpful, knowledgeable and nice. The delivery time to Miami was outstanding.The PRICE and CUSTOMER service provided was EXCELLENT. It was a pleasure to do business with Georgia carpet. Thank you Claudette!
5.0
last year This customer did not leave a comment.
5.0
last year Ordered twice within a few years-working with Jeff. The price was at a savings even though it was shipped across the country. Great service, great experience. Very happy. :)
last year Thank you for the review and your purchases!
2.0
last year The display board is not representative of the product. I ordered the cabin/tavern grade American Harwood Natural Oak 3/4 X 3 wood based on the store's display board. I should have been a little more suspicious when the sales agent said that it is non-refundable and that I should order 10% more than the job calls for. Thankfully, the installers alerted me immediately of the wide variance in coloration ( a lot of black marks/streaks/pits ) that resulted in significant amounts of discarded product during the install. I had to order more boxes to properly complete the job. When all was said and done, I had 20% in waste! That is excessive and simply not cost effective, regardless of the price. Overall, I'm happy with the look of my floor ... tavern/cabin grade was my choice. I needed wood with a little character to match the rest of the house. The first grade product was too consistent ... or I should say, the first grade product "display" was too consistent. My main complaint is the store display is not indicative of what you actual get! Disregard the display board for the tavern/cabin grade, the actual product is much lower in quality and color ... what you are looking at is not necessarily what you will receive.
last year Robert,

Thank you for your feed back on the displays not representing what true cabin grade appears like. I am going to have the display rebuilt this week. I am happy you were able to make your floor work for your needs. Cabin grade can be a very tricky product for sales people to sale because of the variations in the boxes. I have seen some boxes look like first quality with less then 3% waste and I have seen some boxes with as high as 75% waste. I apologize for the inconvenience and next time you are near the store stop by and ask for Ryan and I will get you a 4 x 6 rug for house.

Regards,

Ryan Vaughn
5.0
last year My wife and I traveled to Dalton, Georgia from our home in Lawrenceville on a Saturday. We went directly to Georgia Carpet Industries, Inc., where we were immediately greeted by a sales associate whose first name is Alfonso. We explained to Alfonso our needs and he immediately took us into the warehouse where many huge rolls of carpets are stored. We selected the carpet and padding based on Alfonso's recommendation. Alfonso was very friendly and seems very knowledgeable about the carpet and padding. We asked Alfonso if they could ship the carpet close to our home. He informed us that Averitt Express would deliver the carpet and padding to an Averitt terminal about 15 minutes from our home. The carpet and padding are of very good quality. We had the carpet installed and are extremely happy with its looks and quality. We had shopped around at Lowe's and Home Depot where they sell good quality carpet, but we feel that the carpet we bought at Georgia Carpet Industries is just as good as any we could buy at Lowe's or HD but we think we got our carpet at a substantially lesser cost and from people who know more about carpets. The carpet was delivered on time on the date promised. Averitt Express was also a superb company to deal with. I would recommend Georgia Carpet Industries, Inc., to my family, friends or anyone else that is looking to buy carpet. ent directly to Georgia Carpet Industries, Inc., where we were immediately greeted by a sales associate whose first name is Alfonso. We explained to Alfonso our needs and he immediately took us into the warehouse where many huge rolls of carpets are stored. We selected the carpet and padding based on Alfonso's recommendation. Alfonso was very friendly and knowledgeable about the carpet and padding. We asked Alfonso if they could ship the carpet close to our home. He informed us that Averitt Express would deliver the carpet and padding to an Averitt terminal about 15 minutes from our home. The carpet and padding are of very good quality. We had the carpet installed and are extremely happy with its looks and quality. We had shopped around at Lowe's and Home Depot where they sell good quality carpet, but we feel that the carpet we bought at Georgia Carpet Industries is just as good as any we could buy at Lowe's or HD but we think we got our carpet at a substantially lesser cost and from people who know more about carpets. The carpet was delivered on time on the date promised. Averitt Express was also a superb company to deal with. I would recommend Georgia Carpet Industries, Inc., to my family, friends or anyone else that is looking to buy carpet.
last year Thank you for the order and the review!
4.0
last year Nice People friendly service
1.0
last year Customer service is horrible. It took them a month to get back with my builder about my carpet order and now the carpet I want is on back order for a couple of weeks. There is no way to get the carpet I want before we are supposed to close on the house. Very frustrated.
2 years ago Dear Ms. Komisarz
I have sent a response to you in your Google Plus Hangouts private messenger. As the Claims Manager at Georgia Carpet Industries, I would like to apologize for any inconvenience that the delay on receiving your carpet order has caused you. Please note that we at Georgia Carpet Industries strive to exceed customer expectations when placing orders with our company. We value our customers and should always provide you with top notch customer service before during and after your purchase. Please respond to me via the private message portion so that we may assist you as best as we can to get your order to you in a timely manner.
Teresa
5.0
last year After shopping for carpet at local retailers and a big box home improvement store, we decided to buy direct from Georgia Carpet. What a convenient and pleasant experience! Georgia Carpet was responsive to all our questions, provided samples without obligation, and itemized all of our costs before purchase so we knew exactly what we would be paying. There were no hidden costs or retailer mark ups. We never had to leave our home since everything was handled on line and we saved hundreds. Thank you Georgia Carpet. We highly recommend you to anyone shopping for quality carpet at reasonable cost.
5.0
last year I have been doing business with Georgia Carpet Industries for many years and have only praise for this awesome company. They have always returned my calls promptly and always stand behind their products. I highly recommend this company to anyone who is need of flooring...There is none better!
5.0
last year Good Service and Prices !
5.0
last year I searched for just the perfect style of carpet locally and could not come to a price agreement with anyone. A little hesitant I made a call to Buster, who is inside sales, and he was so professional and immediately offered to overnight samples to me so that I could choose a perfect color. The samples arrived and I placed my order with total confidence in this company, even though I had not dealt with them prior. The day that my carpet shipped I received an updated status from Buster. I have been in customer service for many years and their service far exceeeds any company that I have dealt with. I am thrilled with my purchase!!!!!!!
5.0
last year They were able to match wood that I had for over two years. It was in stock and $6.00 cheaper a box. Excellent experience and I would refer them to anyone!!
5.0
last year Georgia Carpets provided excellent service, fast transportation, and prompt calls from salesman Buster Miller. I highly recommend Georgia Carpet. Irving King Rogersville, AL
5.0
last year Excellent service, price, experience. Product shipped quickly and arrived as described. A pleasure to work with salesman George Woods. Saved lots of $$$$.
5.0
last year What a great experience! Got the beautiful carpet I wanted at a price I could afford. This is by far the way to go. Received my order in 4 days from across the US. Cost was exactly as quoted, no games, and a pleasure to do business. Even my delivery man was a huge help. Thank you, next time I need carpet, this is the place I will use.
5.0
last year Great service, large selection and discount price. Speedy delivery. Found exactly what I had been looking for. Thanks Buster for helping me with my purchase.
5.0
last year Talk about a great experience and customer service always meeting the needs of anyone who enters those doors. Buster Miller is the best service professional In the industry highly reccomend them.
5.0
last year When I finally decided to save money by buying direct, I discovered Georgia Carpet. Their service has been supreme and shipping me samples and my orders promptly has been awesome. They've been great to work with and we really appreciate their prices and great quality! We use them again and again! Thanks Georgia Carpet!
5.0
last year The sales representatives were very diligent in helping us find the name brand laminate we wanted at a great price. I am certain we will be repeat customers.
5.0
last year Our representative ships our orders the day we call and it arrives within two days. The flooring material is attractive and wears well.
5.0
last year We were very pleased with our experience with Georgia Carpet and with Claudette (our sales rep). Everyone we talked with was very professional, helpful, and patient as we considered a variety of options. Once we selected our carpet and pad, it took only three days for us to receive it. Even our installer commented on the good quality, and the finished product looks amazing. I would highly recommend Georgia Carpet.
5.0
last year Because of Georgia Carpet's low prices, I was able to upgrade to a much, much better quality of sheet vinyl. Everything about the transaction went smoothly. Hints: look at samples, samples on the internet typically appear darker, what may look funky in a picture on the web may be gorgeous in person and vice versa, study manufacturers websites, to save money, get something with an economy match or else you'll end up possibly buying way more than you need just to get the pattern to match. Measure several times to ascertain the correct amount needed, be aware this stuff is HEAVY. Finally, don't be afraid to do business with these people. They are helpful and honest, and you can save a bundle.
4.0
last year Steve Brock of Georgia Carpet was very helpful, making our carpet purchase easy and most affordable. We needed approximately 500 yards and we got what we wanted at a price that was reasonable. We have another 2,000 yards to purchase and will probably utilize GCI again.
5.0
last year Ordering from Georgia Carpet was a wonderful experience. As I live in Ohio, I was a little nervous about ordering over 900 Sq. ft. of laminate sight unseen. However, my sales rep. Claudette was so helpful and answered all of my questions in a timely manner. She provided me itemized quotes and ensured that I got the best price on shipping by sending my trim pieces Fed Ex and the balance freight, saving me over $40.00. I received my entire order in a timely manner and can’t wait to get it installed! I can't say enough good things about my entire experience! It’s so nice to deal with a company that goes ABOVE and BEYOND for the customer! I will certainly deal with them again and would highly recommend them as your first stop when shopping for new flooring!
3.0
last year The hardwood is of excellent quality and we could not find anyone who could match the price! Our contractor has laid down most of the living room and only two boards were unusable. He stated that is almost unheard of and he will start using them for future flooring. The problem was delivery. We were told the delivery truck would have a lift gate. The truck (Southeastern Freight) had no lift gate and the driver refused to deliver to the housing division where our house was located. The distance was one mile from the house on a asphalted road where other trucks had delivered! He would not even attempt or ride to the house with my contractor!, If our contractor had not had a ski track and low boy, the 3500 sq.ft. of wood would have had to have been off loaded by hand. I had to pay $500.00 for delivery to Georgia Carpet and then labor to my crew plus equipment use. BAD DEAL!!! That driver needs to go back to truck driving school!
5.0
last year Best pricing for carpet. Gave individual attention to our order and worked to answer every question and meet every need. One comment -- the carpet did take longer to arrive than they said it would so allow a little more time than they expect.
5.0
last year Our experience purchasing tile from GA Carpet was a good one. Good price, excellent advice and we were able to get what we wanted and drive away with it in just a couple of hours.
4.0
last year Very easy to order. Friendly and helpful. Quality carpet and affordable. Thanks
last year Thank you for the review!
5.0
last year I recently purchased flooring at Georgia Carpet Industries. Tim was very knowledgeable in advising me on the different products available. The quality was great, price and customer service were exceptional. I am very pleased with my product and will definitely be a returning customer. Thanks again Tim and Georgia Carpet Industries.
5.0
last year Shaw company is a great company with great price love it.
5.0
last year Excellent service. We arrived really too close to closing time on a Saturday. The salesman stayed with us and completed our order without any problems. I recommend them to anyone seeking a DIY project as we were.
5.0
last year Thank you Georgia Carpet Industries fior the area rug i won in your Facebook contest
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago MIZELLE CARPET INSTALLATION/Gloria Mizelle I have enjoyed the service given by Georgia Carpet for the past years. The team of sales persons has always given me the quality of flooring requested. The customers we (MCI) have installed for have been completely satisfied with the quality of materials and the cost to the public.
5.0
2 years ago Awesome
2 years ago Thank you for the review Brenda!
4.0
2 years ago Lester Excellent service and wide selection. Bruce is very friendly and honest. This is the 2nd major purchase for my hotel and would highly recommend him as I would the company.
1.0
3 years ago My daughter and I were searching for area rugs for our new house. Upon arriving we were greeted by a salesman named Adam. As soon as we walked into the rug room, we were told the rugs on the right side of the room were made out of wool and were too expensive for us! Despite the comment, we continued to browse the rugs. Adam stayed in the room about 2 minutes before leaving. Several of their rugs didn't have sizes or prices listed on them and a few were wrapped up. I had already pulled about 5 rugs out of bins to get a better look at them before he walked back in. He stayed about another 2 minutes then left again. I found a 5x8 rug I wanted (which was a great price) and was looking at 9x12 rugs. He NEVER came back in the room to check on us. I had to send my daughter searching for him to find out the price and size of one of the rugs we were interested in. In the end, I had to roll up and carry the rug we wanted and fight to get service! If the rug hadn't been exactly what I was looking for I would have walked out. We went to another store and purchased our larger rug and they offered to roll up and wrap the rug Adam was too busy to help with. Sorry Adam but you lost out!
3 years ago Business Owner Dear Valued Customer, I am glad that you have brought to light the lack of customer service that you received while in our store. We take our customer service seriously and so we are very sorry that your experience in our store was handled in such a careless manner. We appreciate your purchase despite how you were treated and hope that in the future you will allow us a second chance to earn your business and respect. Sincerely, *********** Georgia Carpet Industries Customer Service
5.0
3 years ago I love working at Georgia Carpet Industries, variety of flooring is awesome, and staff is super helpful (:
5.0
3 years ago Excellent place to purchase flooring. Even in the carpet capital, I can think of nowhere better.
5.0
3 years ago This customer did not leave a comment.
5.0
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5.0
3 years ago Love Georgia Carpet Industries! I currently work at Georgia Carpet and I can honestly say I love it here! Everyone gets a long and the team work is awesome. I love the way customers are treated here on a daily basis.
5.0
3 years ago One of the easiest places to buy flooring of any kind, love the variety and choices. Plus the staff is super helpful! Great place to work as well. (:
3 years ago You working here ?
5.0
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5.0
3 years ago Great quality!
4.0
3 years ago I have had nothing but good experiences with This company.
5.0
3 years ago Great place to work!
5.0
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1.0
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5.0
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1.0
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