FLOORING EXPRESS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Flooring Express
2665 Maple Point Dr, Lafayette, IN 47905-5159
765-447-4663
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
4.0
Randy K.
2 weeks ago
5.0
Jody G.
2 weeks ago
We worked with Shannon Bridwell who discussed qualities of several carpets. He went above and beyond to make our purchase very positive.
4.0
Carl
last month
5.0
Tim F.
last month
Shannon worked with me to pick the right flooring for my basement. Dan and Joe installed it and did a quick professional job. I'm very happy with the job they did at a fair price.
5.0
Casey N.
2 months ago
Great company to work with…beat another company’s price by over $1000 and that was just the start. They did a great job of communicating about measuring and installation and Ishmael and his crew knocked it out of the park with their installation. We were very pleased with the whole project!!
5.0
teresa l.
3 months ago
I couldn't be happier with our new carpet. Nicole Reece heard my sad story and came to my rescue. Cory came the next day to measure which I think was a Wednesday. Miraculously, Ishmael and crew came on Saturday to install. They did a fantastic job. I can't be more greatful to have bought carpet here. They want you to be happy. Thank you again Nicole and crew!
5.0
Tammy K.
4 months ago
We could not be happier with our Flooring Express Team!Corey, Jadelyn, and Trevor are all outstanding! I would recommend their work to anyone. Very knowledgeable, work is done timely, and done right! Give them a call today for your next flooring project.
5.0
Curtis O.
5 months ago
4.0
Luis R.
5 months ago
5.0
David H.
5 months ago
Great place.
5.0
Teresa M.
5 months ago
We are very happy with our carpet and installation. Shannon and his team, Corey and James, were exceptional! We highly recommend them!
5.0
Dex B.
6 months ago
5.0
Kelly D.
6 months ago
I had the best experience getting new floors. Shannon was great to work with to order the material. Cory came out to measure, then came again, to make sure the floors would fit exactly how I wanted them to. Pedro and his crew came and installed over four days and was professional and efficient. I could not have had a better experience!
5.0
Helen W.
last year
Shannon is super helpful. Good followup and prices were very competitive.
5.0
Tavarus J.
last year
Helpful staff good product
5.0
Christin N.
last year
We had a great experience with Shannon! He helped us find quickly exactly what we were looking for and was not pushy at all (which I much appreciate in a salesman!). We absolutely love our new carpet! The thicker padding is 100% worth it!!
5.0
Jason P.
last year
Great place for flooring of all types.
5.0
Kris T.
last year
These are the best. Willing to do all they can to help, from picking out carpet to the installion. They go out of their way to get it done and have it done right.Would highly recommend them to anyone.
3.0
lee j.
last year
good service but expericence
5.0
Jon (.
last year
5.0
Jacqueline M.
last year
Flooring Express came highly recommended and they certainly measured up to their reputation. The sales staff and installation manager were extremely helpful and attentive. Most important, their installation team did an excellent job of laying vinyl plank flooring in our bathroom. The installers were meticulous and paid attention to detail, and they asked questions about our preferences. We plan to use Flooring Express for our future flooring needs!
4.0
shane t.
2 years ago
5.0
Rick S.
2 years ago
Great Product & Great installation
4.0
Thomas C.
2 years ago
Floor installers were excellent.
5.0
Alyssa B.
2 years ago
5.0
Phyllis Y.
2 years ago
Have very highly recommended all the service including the installation guys , price is right service is great my husband is in a wheelchair the installation guys went over and beyond , many thanks On a 1 to 10 you get the best a 10 Mr and Mrs Young ( Phyllis )
5.0
Lisa F.
2 years ago
Everyone was fantastic from start to finish. Jim should be very proud of his employees
5.0
Diana M.
2 years ago
5.0
Jim B.
2 years ago
Good job THANK YOU
4.0
William C.
2 years ago
We were treated very well and would shop there again,would recommend them to friends. Diana was our sales lady and she was wonderful. Mr. & Mrs william collier
4.0
William C.
2 years ago
We were treated very well and would shop there again,would recommend them to friends. Diana was our sales lady and she was wonderful. Mr. & Mrs william collier
5.0
Daniel L.
2 years ago
I had a great experience here. Shannon Bridwell worked hard ordering samples and matching prices for me. He then really went above and beyond contacting his Shaw rep to allow me to return unused cartons of wood flooring from a special order.
5.0
Sherri N.
2 years ago
Great service from start to finish. Diana took care of our design needs, Brock gave us great advice for installing our new carpet and the install team of Trevor and Josh did an amazing job of getting it put in. They take great pride in their work and it shows. I will definitely be using Flooring Express for our future projects.
5.0
Alfred B.
2 years ago
Best team we have ever had as installers.They did a great job.Kept us aware of what was going on and asked several times how we wanted some things whenever we had options. Sales gal in store was awesome too.She did a super job Will definitely recommend to all we know.Thanks
5.0
Keith T.
2 years ago
Everybody did a great job
5.0
Lou B.
2 years ago
I visited 3 flooring businesses in the Lafayette area to select the one I felt comfortable to do business with. Diana at Flooring Express was by far the most knowledgeable and approachable. In the first 15 minutes, she gave me more useful information than the other two companies combined. The installation was flawless and impressive considering the weird angles of my floorplan. I chose waterproof Shaw and everyone is impressed with the beveled look of my flooring.
4.0
Bob S.
2 years ago
I believe it would have helped if the people actually doing the work cased the job before the day the work started.
5.0
Susan L.
2 years ago
Shannon was my salesman and he gave me a great price on top quality flooring. Brock & Dan did the install and prep. They were so easy to work with. They did a beautiful job on my flooring. I bought the in stock Cali vinyl flooring in the Golden Oak. It is amazing. The install was quick! I highly recommend them!
5.0
Kathy H.
3 years ago
Just a guide given on taking care of new carpet.
5.0
Lucas C.
3 years ago
5.0
Ivy B.
3 years ago
Wonderful service and quality! I will be back!
4.0
Seaneen G.
3 years ago
Great crew that installed our carpet! Very pleased.
2.0
Luis G.
3 years ago
There is nothing express about flooring express. We went in and stressed that we where in a rush to get work done. They said that a ~2 week lead time was realistic. It took 4 days to get a call to schedule a quote 5 days later (we are now at 9). A quote was sent to us with the subject line: "FW: Scan from a Xerox WorkCentre," which went to spam. No call. After waiting 5 days we went to the store and the guy told us he had sent the quote days ago. I was expecting a call and a proper subject line given that this will cost hundreds of dollars. We put in our deposit. After waiting another 5 days and no call to schedule a floor installation we decided to call it quits and do the install ourselves. IN CONCLUSION, 3 WEEKS TO PUT IN AN ORDER ON AN IN STOCK VINYL FLOOR AND NO INSTALLATION DATE OR FINALITY EVEN DEFINED. A more fitting name is Kafka's floor!
Anonymous
3 years ago
We are disappointed to hear about your experience and apologize for the inconvenience with the delays in scheduling your project. A member of management will be reaching out to you today. Thank you for your feedback.
5.0
Melisa D.
3 years ago
Diana was most helpful with the selection and installation of my LV planks in my basement. The installers were very conscientious and worked very hard. They completed the job in 2 days!! They stayed late the second day to get the job done. I highly recommend Flooring Express!
5.0
Gary P.
3 years ago
We had a big job and all aspects of the project were handled with excellence
5.0
Bill F.
3 years ago
Great Service and honest dealings
5.0
Brandon P.
3 years ago
Fantastic service from start to finish - extremely happy with the work and speed, will be sharing experience with others looking for flooring needs in the future. Thank you!
5.0
Paula C.
3 years ago
Nicole went above and beyond what most would . She was very patient and informative while I decided what I wanted. I would highly recommend her.
5.0
Dick B.
3 years ago
People very nice to work with.. We have told many people about your place..
5.0
Jessie G.
3 years ago
Kind, prompt and professional ! Highly recommend!
5.0
Maxine W.
3 years ago
We love the flooring we picked out for our living room, kitchen and bathrooms. Everyone was friendly, knowledgeable and did a great job. We would highly recommend this company.
5.0
Curtis K.
3 years ago
Very helpful and knowledgeable about all types of flooring products.. Brock Kiser was a gentleman and helped me decide on the best material for my flooring needs. Thank you
5.0
Jennifer H.
3 years ago
I tell you what - Dan, Joe and George are just fantastic!!! They were so helpful and did such a great job. They went over and above in my opinion!!! I told my friends about how good they are and they asked me where I got my flooring as they want people as good as them to do their installation when they are ready to get new flooring!!! They are awesome representatives of Flooring Express. You don't want to lose them!!!
4.0
Brandon C.
3 years ago
4.0
BRUCE S.
3 years ago
Large selection
5.0
Edgar C.
3 years ago
Large selection. Helpful staff. You can take home samples to see how flooring fits in your room design.
4.0
Jeff G.
3 years ago
5.0
Jack J.
3 years ago
Very friendly and helpful
3.0
Laura C.
4 years ago
Wrong quarter round was installed so there was a significant delay in completing the installation
5.0
Carol W.
4 years ago
Their vacuum was broken so I did the clean up but otherwise, the men did a very good job!
5.0
Elizabeth W.
4 years ago
I cant speak for installation yet, but as far as in store, Jordan has been terrific and helpful for my Mom looking to carpet her new home.
5.0
Ross B.
4 years ago
5.0
Curtis T.
4 years ago
Good prices good knowledgeable staff
4.0
Clinton A.
4 years ago
2.0
K C.
4 years ago
Anonymous
4 years ago
Thanks for your review. I would like to know more information about your experience with our store. Please let me know if you can provide additional feedback. You can contact me by phone at 765-447-4663 or email TJ@henrypoor.com. Thank …Thanks for your review. I would like to know more information about your experience with our store. Please let me know if you can provide additional feedback. You can contact me by phone at 765-447-4663 or email TJ@henrypoor.com. Thank you.TJ SchwartzelGeneral ManagerMore
5.0
Anita M.
4 years ago
All went well.
4.0
Tami B.
4 years ago
Nicole was fantastic and helped us find exactly what we were looking for. I felt really bad for the installers though. They were there for about 12 hours (just the two of them) and worked the entire time without a break. I would suggest either send more installers or break it into a 2 day install. It was just a lot of everyone.
4.0
Kenneth B.
4 years ago
Nice store overall. Had reasonable prices on tile and staff was polite when talking and answering questions
5.0
Nicole R.
4 years ago
Professional, knowledgeable and courteous. Our team is ready to help you update your house, finish your new build or design your dream shower. Ask for me- Nicole!!
Schofield A.
4 years ago
I pmd you
5.0
JNoe
4 years ago
5.0
Rosy F.
4 years ago
Have their own installers and took their time and did an excellent job.
5.0
Jodi M.
4 years ago
I would most definitely recommend Flooring Express. I had the opportunity to work with Brian Whitus. His gentlemen that did the installation were courteous and professional, and their craftsmanship was superb. The price was definitely reasonable as well. I’m very happy with my flooring!
5.0
Ladonna V.
4 years ago
The staff is always friendly, courteous, helpful, and patient. I believe they understand how difficult and overwhelming shopping for flooring can be. A young lady named Nicole is who worked with me and she is awesome. I would recommend Flooring Express to anyone with flooring needs!
5.0
Michelle S.
4 years ago
No
5.0
Karen S.
4 years ago
Diana was of great help.
5.0
Lane L.
4 years ago
Excellent service -- very pleased
5.0
Kathy R.
4 years ago
Very helpful and professional!
5.0
Kathy R.
5 years ago
Very helpful and they take care of you!
2.0
Barbara M.
5 years ago
Anonymous
5 years ago
HI, Barbara. Thanks for posting a review. However, I am unable to find any record for you in our system and am concerned since you left an unfavorable review. I would appreciate if you would let me know why you left a negative review. …HI, Barbara. Thanks for posting a review. However, I am unable to find any record for you in our system and am concerned since you left an unfavorable review. I would appreciate if you would let me know why you left a negative review. You can email me at tj@henrypoor.com or call the store at 765-447-4663. I look forward to hearing from you. Thanks.T.J. SchwartzelGeneral ManagerFlooring ExpressMore
5.0
Jamie S.
5 years ago
We love our new flooring!
4.0
Margo L.
5 years ago
Sales clerk not knowledgeable hardwood
Anonymous
5 years ago
Thanks for taking the time to share your feedback. Each of our sales team members have multiple years of flooring sales experience and receive continuous education through regional seminars and in-store training by the manufacturers. I …Thanks for taking the time to share your feedback. Each of our sales team members have multiple years of flooring sales experience and receive continuous education through regional seminars and in-store training by the manufacturers. I would like to follow up with you on this. Please email tj@henrypoor.com or call 765-447-4663 to let me know who you spoke with and any other info about your experience. Thank you.T.J. SchwartzelGeneral ManagerMore
5.0
Christine Z.
5 years ago
We worked with Cathy Neff, who did an excellent job of assisting us. Unfortunately, there was a problem with the Mohawk carpet. Brian came out and reviewed the install. He sent the installer out to try to see if improving the seam would help the problem, which it did not. Cathy gave us time to consider our options and said we could file a dispute. After a little more time, we filed the dispute, which we won. We then selected another carpet and had it installed. We decided to choose a different carpet style, which isn't exactly what I wanted, but we were hesitant to get the same thing .
5.0
Sally M.
5 years ago
Workers came, did their job, and left me with a beautiful floor. Installation went well, and they left the floor area very clean.
5.0
TYLER B.
5 years ago
5.0
Jennifer H.
5 years ago
I had carpet installed in two bedrooms. I'm very happy with my carpet and the service I received at Flooring Express!!
2.0
Daddy F.
5 years ago
5.0
M
5 years ago
I was very pleased by my experience working with Patrick Neff to buy LVP for our home. The material pricing was better than we had seen elsewhere, delivery was timely, and the delivery team was very friendly, courteous, and helpful. We will definitely shop here again for future remodelling projects.
4.0
Matt W.
5 years ago
I still haven’t received my new vent that the installers lost
tj@henrypoor.com
5 years ago
Thank you for notifying us about this. We will be in contact with you today to get this resolved.
5.0
Kathleen L.
5 years ago
TJ is a professional and knowledgeable, very helpful, we cannot thank him enough, he made the difficult work becoming a good experience! We will definitely return to him for any flooring works!
4.0
Jean H.
5 years ago
The Installation team and the work they performed was 5-Star. But the scheduling was sub-par. I was told by Diana that my painter could take the measurements of the room which he did and I sent. Then I was told that a Flooring Express employee (Brian?) would call me to schedule a time to take measurements. Since he called on a Friday and was booked for the next week it took 2 WEEKS to get measurements. THen another 2 WEEKS for installation. This did not make me happy.
5.0
Aditya S.
5 years ago
5.0
Gayle M.
5 years ago
Diana was a great help. Brian and the installers
5.0
Darryl H.
5 years ago
Diana has been extremely helpful. She is quick to serve our needs and we appreciate her so much. We love the flooring we have received.
5.0
Rick G.
5 years ago
Great job!
5.0
Craig C.
5 years ago
Very nice carpet and installation was also very good
5.0
Vicki M.
5 years ago
Good recommendations for our project from the start. Thanks, TJ and Brian! Nice looking product and good installation. We are very pleased with the result.
5.0
Steve G.
5 years ago
The material selection was easy with Nicole's knowledge and guidance. The whole project was professional from the selection, the premeasuring and the installation.
4.0
Janet K.
5 years ago
Great to work with, but had a hard time getting in touch with people who could make decisions.
5.0
Dan H.
5 years ago
Very good to deal with
5.0
Grace F.
5 years ago
Diana was very helpful and kind. The installers did a very good job.
5.0
Grace F.
5 years ago
Diana was very helpful and kind. The installers did a very good job.
4.0
Kristin C.
5 years ago
Good work and nice guys.
5.0
Douglas C.
5 years ago
Thanky ou!
5.0
Stacy S.
5 years ago
Diana at the front desk was so knowledgeable and helpful! She had so much information about all of their products that we were able to make an informed decision to best suite our family’s flooring needs. Prices were very competitive and the quality was unbeatable! Our installers were very polite, efficient, and timely! We recommend our friends and family to flooring express and we will return in the future as we continue our home renovations!
5.0
danyel m.
5 years ago
4.0
Paula C.
5 years ago
It was the cleanest carpet store I've been in. They were helpful yet not to pushy😊
1.0
Christina
5 years ago
Started my insurance flood claim in Sept. 2018. As of Saturday March 1, 2019. Two really nice men finally came to my home, layed the carpet and linoleum very nicely and quickly. Nice job guys. Thanks Brian @ Flooring Epress for getting us taken care of as fast as he could!! Not sure who dropped the ball back in Sept. When basement flooded, but it's finally almost completely done. You 3 🌟🌟🌟🌟🌟 Tytyty.
Anonymous
5 years ago
Thanks for your feedback. I am happy to hear that your installation experience went well, however I would like to follow up with you in regards to the timeline of your order as it appears from the rating of your review that you were not …Thanks for your feedback. I am happy to hear that your installation experience went well, however I would like to follow up with you in regards to the timeline of your order as it appears from the rating of your review that you were not satisfied. I will be contacting you to clarify. Thank you.T.J. SchwartzelGeneral ManagerFlooring Express765-447-4663More
4.0
Chip M.
5 years ago
5.0
Michael S.
5 years ago
Great owners and staff
5.0
Jennifer C.
5 years ago
Jimmy our installer did an excellent job!
5.0
Miguel S.
5 years ago
5.0
Donna M.
5 years ago
5.0
Jane O.
5 years ago
We just finished building a house with JL Builders. When the time came to make flooring and tile choices, we met with Tony L and told him our general color scheme and a few more specific likes and dislikes. He listened well, and then displayed samples that met our criteria, so that we had plenty to choose from but were not distracted by extraneous choices. We actually were able to complete everything in just under 2 hours, and the results are beautiful. I have gotten compliments already on how well everything has gone together! We worked with alot of great people during this build, but Tony rises to the top of the list.
5.0
K B.
5 years ago
We bought almost all our entire flooring here. The salesman Bob was very helpful and knowledgeable. We were able to see samples with the flooring we purchased and future purchases. Note the black floor was being replaced
5.0
Phil P.
5 years ago
Nicole did a great job helping us pick out carpet and padding to fit our needs and price range. We ended up well within our budget with no compromise is quality. We were also grateful to have her point out a great value in padding that also resulted in a donation to the Komen Breast Cancer Foundation. The installation was fast and professional, and my mother was very happy with the carpet when she returned home. I have recommended your business to others. Should also mention that your business was recommended to me by a friend that is a contractor who uses your services.
5.0
Bryan W.
5 years ago
Great place Cathy Neff is the best sales lady ever make sure u ask for her
4.0
Jan K.
5 years ago
Enjoyed working with Dianna and others with this project
5.0
Donald S.
5 years ago
Diana and Brian were great! Thank you for the excellent service. - DS
5.0
Shelli R.
5 years ago
Flooring Express was well deserving of 5 stars. Not only the great service from Diana, but the installers were amazing too. We have had several people over just to look at our flooring which has been installed in our lake house that we have completely remodeled. It is definitely the topic of conversation when people walk through the door. Diana was constantly in contact with us, the installers were fast, clean, and flawless in their installation. Would highly recommend Flooring Express!
5.0
Joe K.
6 years ago
Nicole was a pleasure to work with.
5.0
Brianna C.
6 years ago
N
5.0
Holly F.
6 years ago
Looks awesome and really like it.
4.0
Bob B.
6 years ago
C
5.0
Beck C.
6 years ago
Our experience was great. This was our second remodel job and both times we worked Diana on our flooring options. She was great to work with and very responsive when we had questions. The installers also did an excellent job. This was the second time Ismail did our install (2nd time by request),and his work was flawless. He really knows his craft. Great customer service for a great price. You can’t beat that.
5.0
nicole u.
6 years ago
4.0
Diego G.
6 years ago
Even though there was an error in measuring, and we were charged for extra tile, the company deducted that charge and the charge for installing those tiles. After some discussion, we are very happy with the way we were treated. The carpet and tile are gorgeous.
4.0
Sandy B.
6 years ago
Had a bit of a problem at first because your floor samples had been discontinued (2 choices I made were not available). However, when I did find a current sample the install went well and we were happy with the final product. Just as a side note, we have rentals and have had Lowe's and Home Depot do carpet installs. They have their contractors vacuum when they finish job. It is a nice, appreciated touch.
tj@henrypoor.com
6 years ago
Thanks for sharing your experience. We are constantly working with our vendors to maintain and update their displays with current samples. We have reached out to this manufacturer to eliminate any other discontinued samples. We also require our installers to vacuum after installation is complete so we will be following up with your installer to address this issue.
4.0
Michael C.
6 years ago
Wide variety of flooring products and helpful staff.
5.0
Matthew T.
6 years ago
Great prices and hardwood selection. Kathy was extremely helpful and patient with me through the whole selection process. I ended up getting the Versini Virgilio installed using the glued down method. I am totally satisfied with my new flooring. The installers were excellent and courteous. Overall, i felt that Kathy and everyone helped ensure that i had the best buying excellence possible.
5.0
Brenda H.
6 years ago
Everyone involved in selecting and installing the carpet was very pleasant especially Diana.
5.0
Jeff V.
6 years ago
Not at this time
5.0
Dan S.
6 years ago
Nicole was awesome to work with
5.0
Douglas C.
6 years ago
Pat Neff was very helpful
5.0
Bill V.
6 years ago
great Job Diana
5.0
Chris L.
6 years ago
Kathy (sales) and Brian (installation) and awesome. Prices are very fair, and they pay attention to detail for installation. Very satisfied!
5.0
Martha Y.
6 years ago
Diana M. is great to work with. She knows her stuff when it comes to flooring.
5.0
Cara M.
6 years ago
Always a great experience from customer service, questions and install!
5.0
Cara M.
6 years ago
Always a great experience from customer service, questions and install!
5.0
Brian K.
6 years ago
Great job from Diana, Bryan and the installers!
5.0
Chris M.
6 years ago
Very helpful and friendly. Installers were very nice and cleaned up after they completed their work!
5.0
Peggy C.
6 years ago
Nicole was very helpful and very professional. Sergio did an excellent job with tile on my backsplash.
5.0
Kristen S.
6 years ago
Flooring Express worked with to get carpeting installed quickly and it looks great!
5.0
Max M.
6 years ago
The installers were very helpful courtious Diana is wonderful and adorable
3.0
Mike F.
6 years ago
Our experience with Diana Michel at the Lafayette store was good; our problem was with the measurements of the floor for the laminate; the installers were short 70 sq ft of flooring which meant ordering more product(none available at the store) and waiting almost another week for the job to be completed; that should have NEVER happened; We did get an apology from Brian who did the measuring: Diana took the brunt of our anger and handled it with professionalism and courtesy; the installers did a great job.
5.0
Robert H.
6 years ago
Have used Flooring Express for a variety of jobs. For our company and personally. There staff does an outstanding job explaining the product lines and their differences. The installers were her on time and always keep a clean work space. I would highly recommend them for all your Flooring needs.
1.0
Alex S.
6 years ago
They don't know anything they are talking about and the flooring we ordered, we will not be able to get until NOVEMBER 27! A joke of a "specialty" store in my opinion
Anonymous
6 years ago
Hi, Alex . Thanks for letting us know about your experience. I am sorry to hear that we were not able to get your flooring selection here sooner. Although rare, there are occasions where products may be back ordered from the manufacturer …Hi, Alex . Thanks for letting us know about your experience. I am sorry to hear that we were not able to get your flooring selection here sooner. Although rare, there are occasions where products may be back ordered from the manufacturer for weeks or even months. Unfortunately, I cannot find any record with your name in our system so please feel free to contact me directly about this and I can see if there are any other ways to expedite the order or if there are any alternatives to the product you selected. Thank you.T.J. SchwartzelGeneral Manager765-447-4663tj@henrypoor.comMore
5.0
Phil D.
7 years ago
Great overall from sales to the installation crew
5.0
Susan D.
7 years ago
I took my mother in to buy carpet and Nicole helped us out. My mother was in a bad accident last year and it effected her memory so she will ask the same question many times. Nicole did an outstanding job answering the same question many times and really went way above and beyond! Thank you all some much.
3.0
Karen D.
7 years ago
Service was very professional no timely. Areas were thoroughly cleaned when personnel left.
5.0
Steve S.
7 years ago
Nicole Reece is Awesome! Great experience.
5.0
Carol B.
7 years ago
We love our new custom shower. Thanks to Nicole for pulling it all together for us & to Sergio for the installation - it looks great!
5.0
Nancy L.
7 years ago
Kathy has helped me with a number of flooring purchases over the past several years and she has made the experience pleasant each time. I've found that I don't even bother to look at other flooring stores anymore, I just automatically go to Flooring Express. Thankyou
5.0
Bob B.
7 years ago
I was very happy with how quickly the job was completed, the quality of workmanship and the clean-up. Great job!!!
2.0
Jackie G.
7 years ago
The selection and ordering went smooth enough; however, the installation did not. We were given a two hour window from 9-11am for installation and they did not arrive until after 12:30. They were over an hour and a half late. I called the store numerous times to find out what was going on and the installation manager never could get a hold of the installers. Once they did arrive there was no acknowledgement of the fact that they were almost 2 hours late. Due to their delay, I could not return to work for the afternoon. Once they did show up, two installers came to the door and they did begin working on removing the old carpet. After a while another person showed up and then I noticed that there was child as well. I truly don’t mind a child coming with them (he was well behaved); however, the fact that I was not informed of his presence was inappropriate. I should have been informed of his arrival. Once the carpet was installed it did look nice; however, it was left a mess. There was no clean-up of the area with the exception of tools. There was large carpet pieces left and no vacuuming or sweeping of the area was done and the carpet was covered in fibers. After they left I had to spend more time cleaning up.
tj@henrypoor.com
7 years ago
We are disappointed to hear about the lack of professionalism involved with your installation. We expect our installers to arrive on time and communicate any delays. They should also vacuum after installing carpet, and I would also question the presence of a child on the job site. The installers are aware of our expected levels of service and your experience will be addressed with the installers and management. Thank you for providing your feedback!
5.0
Kim C.
7 years ago
Great flooring place!
5.0
Cynthia S.
7 years ago
I had a great experience at Flooring Express. From the time I brought my carpet sample into the store, Bob knew exactly what I needed and was able to process the order that day! The installers promptly came at 10, neatly took up the old carpet, installed the carpeting in two rooms and completed the work by early afternoon. This was a very efficient process and the company has definitely lived up to its name---Flooring Express!!!!
5.0
Cynthia S.
7 years ago
I had a great experience at Flooring Express. From the time I brought my carpet sample into the store, Bob knew exactly what I needed and was able to process the order that day! The installers promptly came at 10, neatly took up the old carpet, installed the carpeting in two rooms and completed the work by early afternoon. This was a very efficient process and the company has definitely lived up to its name---Flooring Express!!!!
5.0
Erika S.
7 years ago
Pedro had to come to fix some mosaics that weren't straight but it was scheduled as soon as I identified the problem. Cathy was wonderful to work with and the backsplash in my kitchen is beautiful. She is talented and strives to make sure I am happy with the quality of the work and the design.
4.0
Barbara K.
7 years ago
Installers were pleasant and friendly. They were conscientious and careful while working in our home. They communicated their needs for the installation and responded when we had questions. One suggestion for the future is to take the time to clean the area at the completion of each portion of the project. Also, we did not have input in determining where to seam the carpet. We would have preferred the seams being in a furniture area rather than a traffic area.
5.0
Sherry N.
7 years ago
Nicole is a rock star!
5.0
Alex B.
7 years ago
The product selection through installation all went smoothly. I would buy from Flooring Express again.
5.0
Kyra H.
7 years ago
No
5.0
Lee H.
7 years ago
Great job my carpet look nice
5.0
June T.
7 years ago
Nicole was very professional, always there to listen to what you really want. Got right back to me if I had a question. Helped me pick a new vacuum for my carpet. Gave me lots of material to read before getting the right one. The carpet is awesome and so very soft. The installers did a great job. I will be back.
4.0
Janet P.
7 years ago
Since we had four rooms of carpeting installed we needed to have the installer come on three different day as we moved all the furniture from room to room. While the person in charge of scheduling installations was difficult to contact and return phone calls when we needed to reschedule an installation, the installers themselves were professional. Unfortunately, the first installers used the wrong tape on the pad, so it made a crinkly sound every time we stepped on it. But the problem was resolved by pulling up the carpeting, changing the tape and reinstalling the carpeting. Tony worked with my husband to get this issue resolved. I was present when the finally two rooms of carpeting were laid. The installers were friendly, professional, and helpful. I was very pleased with the final product. And I appreciated Tony working.
5.0
Laura S.
7 years ago
Installer was excellent. Top notch all around. He was very courteous and conscientious of our new home and exercised caution to not damage walls or trim.
5.0
Laura S.
7 years ago
5.0
John O.
7 years ago
From start to finish, Dave Walker was very helpful with guiding us through the process. He never pushed too hard, but made sure we weren't left with any unanswered questions. The prices at Flooring Express were excellent and the variety of options was outstanding. We were able to find just what we were looking for, and within our price range, with Dave's help. Even the carpet installers were friendly and hardworking. If we have any other flooring purchases, Flooring Express will be the first place we go.
5.0
John00
7 years ago
"Great service, price, and product"
"From start to finish, Dave Walker was very helpful with guiding us through the process. He never pushed too hard, but made sure we weren't left with any unanswered questions. The prices at Flooring Express were excellent and the variety of options was outstanding. We were able to find just what we were looking for, and within our price range, with Dave's help. Even the carpet installers were friendly and hardworking. If we have any other flooring purchases, Flooring Express will be the first place we go."
5.0
MJ t.
8 years ago
Fantastic service
"Justin did a great job working with me. He was very patient and kind when I had to make a change to my order. Brian was great finding a way to schedule my installation to match my schedule.I would recommend Flooring Express to anyone. The installers were extremely hardworking,efficient, and careful. Great service all around."
5.0
jastharris
8 years ago
Great expereince from start to finish
"I used Flooring Express a few weeks ago and was very happy with all phases of the purchase. They had a great selection with the most competetive pricing (we did a comparison of 5 companies). Our salesman, the manager who did the measurement and bid, and the installers were all great. Communication was great too and we were able to get the install done in the timeframe we wanted. I highly recommend."
1.0
Nobody S.
8 years ago
4.0
Boiler15
8 years ago
Good service
Excellent installation but I wished they would have vacuumed the carpet when finished to suck up the cut up carpet pieces.
Anonymous
8 years ago
" I am happy to hear you were satisfied with the quality of your installation, but it is also our expectation that the installers would have vacuumed after the carpet installation was completed. This will be addressed with the installation crew. Thank you for the feedback. "
5.0
Sherry100
8 years ago
"Great carpet, great service"
I love my new carpet. The service was excellent. Everyone I talked to at the store was knowledgeable and friendly. The installers were professional and cleaned up very well after installation. I would definitely recommend Flooring Express to my friends.
5.0
Kassie
8 years ago
Great Service
"We went with flooring express because we didn't feel pressured as soon as we walked in the door. The place we went before that hovered over us and was a few hundred dollars cheaper but we really like Tony, our salesmen. No pressure what's so ever from him. Even though we had a small ""issue"" with getting our floor finished. Tony kept in contact with me. He made sure it got done. I would absolutely recommend flooring express and will tell everyone to go ask for Tony. We are going back hopefully in a few months to get our kitchen done. We love our new flooring!!"
5.0
Tari
8 years ago
OUTSTANDING
"My review includes a multi-encounter flooring project and a fair amount of research from Patrick Neff, the Salesperson, to Brian, the Estimator, to Pedro's Flooring Crew and back to Patrick. Not one person at Flooring Express just did their job. Each phase of the work was built around my budget, my preferences and sometimes conflicting needs. I must say, these guys were the most helpful, professional and talented people I have ever worked with. OUTSTANDING, Gentlemen."
5.0
Reva C.
8 years ago
We are very happy that we went with Flooring Express. Great choices of the well-known national brand tiles/wood floors as well as some brands that are not so commonly carried around here. The prices are competitive, and products delivered within given time frames.
5.0
reva
8 years ago
Excellent assistance & serivice
"Mr. David Walker, was our Sales Associate at Flooring Express. Throughout all the phases--floor selection, ordering and delivery--he worked with us diligently and was extremely helpful. He always came back with good quotes on my several changes of heart on the tile and engineered wood floor choices. The products were delivered undamaged and within the time frames given. We are very happy that we went with Flooring Express. (Note: an outside remodeling contractor is doing our floor installation; so my rating for that category is not valid.)"
5.0
Rob55
8 years ago
Great service!
The service and installation was done very professionally! We are delighted!
5.0
vonlafin
8 years ago
"Great Service, Quality products"
"Very happy with my kitchen floor, and living room and bedroom carpet!"
5.0
Kwalker
8 years ago
Great experience!
"We have used Flooring Express three times now, and had great experiences with all three. They have installed hardwood and carpet in our home, as well as sold us carpet that someone finished into a rug. They are professional and courteous to work with and have a great selection both in stock and available for order! I can't recommend them enough!"
3.0
PegM
8 years ago
Could have been better!
"Basically we are pleased with the carpet we purchased recently but the sales person could have been better. He would have ordered a pad that we had not looked at if I hadn't refused to give him a credit card number over the phone or through email. Then when I scheduled a time with him to come in and approve the order paying the deposit he had left for lunch. At least another salesman was willing to step up, correct the pad order and finish up the order. Finally when the carpet was installed it was done using 2 55"" strips and a third that measures 47"" and we have two noticeable seams. The installer himself was very professional and I know he was simply installing the what he was given. I do blame the visible seams on him."
Anonymous
8 years ago
" Thanks for bringing this to our attention. Final product selections should have been verified by the salesperson for carpet and pad before they created an order and asked for a deposit. Options for making the deposit should have been at the store or by phone, but not by email. A room sketch with seam locations should also have been reviewed with you prior to order. These items will be addressed with the salesperson. We will also be following up with you to see about inspecting the seams for proper construction and appearance. "
5.0
Dayton B.
8 years ago
Excellent choices available
"The salesperson at Flooring Express was extremely helpful. His name was Tony. I received answers to my questions on different types of carpet, warranties and what they meant, and which kind of pad I should use. They had a sale going on at the time that saved me quite a lot of money as well. I would definitely go back."
5.0
OBfore
8 years ago
What a difference!
I think my wife was enjoying it as soon as the finished.
5.0
judy4484
8 years ago
It really is fast and affordable!
"I had a great experience with the staff at Flooring Express. I worked with Bob, and he helped me select the best carpet and pad to fit my lifestyle and budget. The carpet is beautiful, and I have received many compliments. I could not believe how quickly the installation was scheduled, I expected to have to wait several weeks. The price was awesome for the quality of carpet. We will be repeat customers for sure!"
5.0
Karen2016
8 years ago
Great service!
Used them for 2 different projects within a years time and had a great experience with them both times.