Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Installer was excellent. Top notch all around. He was very courteous and conscientious of our new home and exercised caution to not damage walls or trim.
5 months ago
From start to finish, Dave Walker was very helpful with guiding us through the process. He never pushed too hard, but made sure we weren't left with any unanswered questions. The prices at Flooring Express were excellent and the variety of options was outstanding. We were able to find just what we were looking for, and within our price range, with Dave's help. Even the carpet installers were friendly and hardworking. If we have any other flooring purchases, Flooring Express will be the first place we go.
5 months ago
"Great service, price, and product"
"From start to finish, Dave Walker was very helpful with guiding us through the process. He never pushed too hard, but made sure we weren't left with any unanswered questions. The prices at Flooring Express were excellent and the variety of options was outstanding. We were able to find just what we were looking for, and within our price range, with Dave's help. Even the carpet installers were friendly and hardworking. If we have any other flooring purchases, Flooring Express will be the first place we go."
7 months ago
"Justin did a great job working with me. He was very patient and kind when I had to make a change to my order. Brian was great finding a way to schedule my installation to match my schedule.I would recommend Flooring Express to anyone. The installers were extremely hardworking,efficient, and careful. Great service all around."
9 months ago
Great expereince from start to finish
"I used Flooring Express a few weeks ago and was very happy with all phases of the purchase. They had a great selection with the most competetive pricing (we did a comparison of 5 companies). Our salesman, the manager who did the measurement and bid, and the installers were all great. Communication was great too and we were able to get the install done in the timeframe we wanted. I highly recommend."
10 months ago
Best flooring store in Lafayette.. warehouse is clean and neat. Very helpful staff!!!!
10 months ago
Flooring Express installed tile and heat for the tile. When shopping for this I told the rep that I wanted heated tile. I previously had Sun Touch in my bathrooms at another home. And the heat was what I wanted in this new bathroom floor. I told him more than once I was concerned about the system they offered Schluter Ditra systems. Since I was not familiar with that system and very much loved my Sun Touch system. He assured me the Ditra system would be fine. So I went with it. The first time I turned it on I was concerned it didn't feel like it heated up very well. So I tried it again and left it on for over 24 hours and I am so disappointed the floor barley heats up at all there are cold spots every where. I called and told Flooring Express I was not happy. My rep says we'll see what we can do. Well I got an email from them stating that the Ditra system was working and they were sorry it was not to my liking. That the Ditra system was just for taking the CHILL off the floor not heating it!!!! I could not believe it!!!!! Not once before I purchased this product did they say that not once!!!!! I told him more than once I wanted heat! Not just take the chill off. I was completely misled so that I would make the purchase $1220 for the heating unit that doesn't heat!!! If he had told me the truth I would have purchased something else.
7 months ago
Thanks for bringing this matter to our attention. It was not our intention to deceive you into purchasing something you would not be happy with. Based on the information you provided during the sales process we could have done more research to compare the heating system you had previously to the one that we sold you. Although we believe the Ditraheat is a good warming system for many reasons, it does not heat the tile to as high of a temperature as the system you had before, which you made clear to us was your main concern. Customer satisfaction is important to us. We apologize for this matter and have taken additional steps to avoid this from happening in the future. We have also contacted you directly and hope that you found our resolution to be reasonable.
11 months ago
Excellent installation but I wished they would have vacuumed the carpet when finished to suck up the cut up carpet pieces.
11 months ago
I am happy to hear you were satisfied with the quality of your installation, but it is also our expectation that the installers would have vacuumed after the carpet installation was completed. This will be addressed with the installation crew. Thank you for the feedback.
11 months ago
"Great carpet, great service"
I love my new carpet. The service was excellent. Everyone I talked to at the store was knowledgeable and friendly. The installers were professional and cleaned up very well after installation. I would definitely recommend Flooring Express to my friends.
11 months ago
"We went with flooring express because we didn't feel pressured as soon as we walked in the door. The place we went before that hovered over us and was a few hundred dollars cheaper but we really like Tony, our salesmen. No pressure what's so ever from him. Even though we had a small ""issue"" with getting our floor finished. Tony kept in contact with me. He made sure it got done. I would absolutely recommend flooring express and will tell everyone to go ask for Tony. We are going back hopefully in a few months to get our kitchen done. We love our new flooring!!"
11 months ago
"My review includes a multi-encounter flooring project and a fair amount of research from Patrick Neff, the Salesperson, to Brian, the Estimator, to Pedro's Flooring Crew and back to Patrick. Not one person at Flooring Express just did their job. Each phase of the work was built around my budget, my preferences and sometimes conflicting needs. I must say, these guys were the most helpful, professional and talented people I have ever worked with. OUTSTANDING, Gentlemen."
12 months ago
We are very happy that we went with Flooring Express. Great choices of the well-known national brand tiles/wood floors as well as some brands that are not so commonly carried around here. The prices are competitive, and products delivered within given time frames.
12 months ago
Excellent assistance & serivice
"Mr. David Walker, was our Sales Associate at Flooring Express. Throughout all the phases--floor selection, ordering and delivery--he worked with us diligently and was extremely helpful. He always came back with good quotes on my several changes of heart on the tile and engineered wood floor choices. The products were delivered undamaged and within the time frames given. We are very happy that we went with Flooring Express. (Note: an outside remodeling contractor is doing our floor installation; so my rating for that category is not valid.)"
The service and installation was done very professionally! We are delighted!
"Great Service, Quality products"
"Very happy with my kitchen floor, and living room and bedroom carpet!"
Rude floor installers that never showed up on the day they were supposed to. Messed up the flooring (gaps in hardwood), scratched it when reinstalling appliances and just left it, and didn't replace the baseboarding that they removed under the cabinets. They just propped the ones they ripped out back up against the cabinets! When they were told of the problem, it took two weeks to even get a timeframe for making it right. When the guys returned, they were again rude, acting as if they were being put out to come back! Go anywhere else!
"We have used Flooring Express three times now, and had great experiences with all three. They have installed hardwood and carpet in our home, as well as sold us carpet that someone finished into a rug. They are professional and courteous to work with and have a great selection both in stock and available for order! I can't recommend them enough!"
Could have been better!
"Basically we are pleased with the carpet we purchased recently but the sales person could have been better. He would have ordered a pad that we had not looked at if I hadn't refused to give him a credit card number over the phone or through email. Then when I scheduled a time with him to come in and approve the order paying the deposit he had left for lunch. At least another salesman was willing to step up, correct the pad order and finish up the order. Finally when the carpet was installed it was done using 2 55"" strips and a third that measures 47"" and we have two noticeable seams. The installer himself was very professional and I know he was simply installing the what he was given. I do blame the visible seams on him."
Thanks for bringing this to our attention. Final product selections should have been verified by the salesperson for carpet and pad before they created an order and asked for a deposit. Options for making the deposit should have been at the store or by phone, but not by email. A room sketch with seam locations should also have been reviewed with you prior to order. These items will be addressed with the salesperson. We will also be following up with you to see about inspecting the seams for proper construction and appearance.
Excellent choices available
"The salesperson at Flooring Express was extremely helpful. His name was Tony. I received answers to my questions on different types of carpet, warranties and what they meant, and which kind of pad I should use. They had a sale going on at the time that saved me quite a lot of money as well. I would definitely go back."
I send all my customers to Flooring Express. The have the best products an staff in the business
What a difference!
I think my wife was enjoying it as soon as the finished.
It really is fast and affordable!
"I had a great experience with the staff at Flooring Express. I worked with Bob, and he helped me select the best carpet and pad to fit my lifestyle and budget. The carpet is beautiful, and I have received many compliments. I could not believe how quickly the installation was scheduled, I expected to have to wait several weeks. The price was awesome for the quality of carpet. We will be repeat customers for sure!"
Used them for 2 different projects within a years time and had a great experience with them both times.
2 years ago
3 years ago