LUKE'S CARPET

3.8
|
33 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Luke's Carpet 8438 W Gage Blvd, Kennewick, WA 99336-1075 509-737-1023 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
3.8
|
33 Reviews

Reviews


5.0
last month Great Service, selection and pricing! Highly Recommended! One stop shop.
1.0
3 months ago Just sucked
5.0
3 months ago This customer did not leave a comment.
2.0
4 months ago They have a good variety but we were the only ones in there and not one person came to help us. �After 15 minutes we left.
5.0
4 months ago I am not one to write reviews, but in the last couple months I have had a lot of remodeling going on. After going to multiple stores, I finally landed at Luke's carpet. And, thank goodness for that. I needed everything from tile and carpet to design ideas, matching fixtures, etc...If it were not for Phaedra, I might not have ever finished. She was a breath of fresh air. She walked me through options, layouts, looks, and much more. She was so knowledgable on everything it made finding exactly what I needed a breeze. Phaedra explained carpets and helped me to match the upstairs perfectly, as well as helped with the entire flow of my home, from the exterior paints, tiles, doors, to the interior bathrooms, walkways, and kitchen. I will never go to anywhere else again. Luke's carpet has an excellent team headed by a knowledgable and capable leader with Phaedra.
5.0
4 months ago Luke's is the best solution for my clients, fair pricing, great selection and friendly knowledgeable staff.
1.0
5 months ago Got 2000$ worth of luxuary laminate flooring from them, ordered some transitions for the same which was out of stock. Later they called and said it's back ordered for three weeks. Then I went and bought some comparable transitions stuff from lowes and got my work completed in that week itself so that I don't have an opening in my floor for three weeks. Now after three weeks they call me back saying transitions are delivered in their warehouse and then I said I already finished my work and I don't need it and they are charging me 25% restocking fee for the transitions which come out to 50+ $ because I hadn't called early and told them I don't need it. Weird thing is they are still selling the same stuff and they could easily keep it stock for new customers. I am not happy with this issue this time and won't be going back again for any of my future requirements to them.
2.0
5 months ago Got 2000$ worth of luxuary laminate flooring from them, ordered some transitions for the same which was out of stock. Later they called and said it's back ordered for three weeks. Then I went and bought some comparable transitions stuff from lowes and got my work completed in that week itself so that I don't have an opening in my floor for three weeks. Now after three weeks they call me back saying transitions are delivered in their warehouse and then I said I already finished my work and I don't need it and they are charging me 25% restocking fee for the transitions which come out to 50+ $ because I hadn't called early and told them I don't need it. Weird thing is they are still selling the same luxuary laminate flooring and they could easily keep it in stock for future customers rather than making them also wait for three weeks. I am not happy with this issue this time and won't be going back again for any of my future requirements regarding any home projects to them. Main issues, they didn't tell the extent of back order when I was ordering it, second when they called me back to tell its back ordered, they didn't mention that if I want to cancel it call immediately and cancel or else they will charge me 25% restocking fee. So beware of hidden fees.
1.0
5 months ago Got 2000$ worth of luxuary laminate flooring from them, ordered some transitions for the same which was out of stock. Later they called and said it's back ordered for three weeks. Then I went and bought some comparable transitions stuff from lowes and got my work completed in that week itself so that I don't have an opening in my floor for three weeks. Now after three weeks they call me back saying transitions are delivered in their warehouse and then I said I already finished my work and I don't need it and they are charging me 25% restocking fee for the transitions which come out to 50+ $ because I hadn't called early and told them I don't need it. Weird thing is they are still selling the same stuff and they could easily keep it stock for new customers. I am not happy with this issue this time and won't be going back again for any of my future requirements to them.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Had a wonderful experience at Luke's. They had exactly what I needed and for the best prices in town. Their large selection, helpful staff, and great pricing made my home remodel a very pleasant experience. I would highly recommend Luke's to anyone looking for quality products.
5.0
7 months ago As a builder and customer, customer service is very important to me. I have been doing business with both Luke's Carpet and Costless Carpet and have received good customer service from both, but Luke's has ALWAYS shined through on all levels. Recently I've been working with Matt Rupp from Luke's and this guys is so good that if the numbers were even close from a competitor that I would go with Lukes hands down. The person who hired Matt sure knows how to recognize talent because Matt is the bomb! Thanks Luke's Carpet!
2.0
8 months ago Luke's carpet was fine, there installer was not very good.
1.0
last year Went in to buy hardwood floor and waited about 30 min for pricing person never came back to give me prices. Walked back to desk to ask for prices again and they sent me back and said to wait that they would help me in a bit. worse customer service for flooring
5.0
last year Luke's Carpet is a design center for great variety of stone selection beyond your imaginations. A perfect place for your dream home decor selections.
5.0
last year This customer did not leave a comment.
5.0
2 years ago I deal with Luke's weekly for a few reasons...Friendly people, Great prices and Outstanding service. They go above and beyond to make sure I get the right product and they do it in record time. Thanks for all your help.
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Always great service and great prices!
1.0
3 years ago Luke's sold us carpet out of different dye lots. When they didn't match we had to purchase another piece of carpet. They lost a customer over $300. Manager seemed to dig in, saying it wasn't their fault, while admitting their new floor person didn't know about dye lots.
5.0
3 years ago Lot's to choose from.
5.0
3 years ago Can't believe we wasted our time looking at other local home improvement stores for tile. Luke's has an amazing selection, great prices and friendly service with the added bonus of tea or coffee while you shop. We will be back.
5.0
3 years ago Staff is always helpful courteous and great at finding the product you need with the best deals in your price range.
3.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Love it!!!
4.0
3 years ago Good service and supplies, �in most cases Lukes will have better/larger selection then most in one of the truely classic warehouse (a basketball type wood floor thruout which was a skating rink years ago). �Big Selection Enjoy!
5.0
4 years ago I really enjoy my experiences at Luke's Carpet. �Dave really helps tie up all the loose ends that arise in construction projects. I have worked with other flooring retailers with less than professional experiences. �My main problem has always been having people meet deadlines. �Luke's has not missed a delivery deadline yet. I had a preferred installer that did not work out and they helped work out finishing the job with another contractor. I would recommend them hands down and have always been pleased with the products I have purchased.
5.0
5 years ago I needed some work done on my carpet. The guy was so helpful he agreed to email me references for the type of work he does not do. This type of high-level customer service is awesome considering he is not making any money. But later, when I look to get new carpet, he will have my business. Thanks Marty from Luke's Carpet.
1.0
7 years ago Be wary of the contractors they send out to do install jobs. Luke's promises to back up their work 100%, yet seem to balk at actually doing so.
5.0
8 years ago Luke's Carpet offers a huge variety of products, very good service, and great prices. �We have used them twice for interior projects and have been extremely satisfied. �Luke's recommended installers have both been exceptional to work with. �We like the wide range of products and huge library of samples to work with. �Hours aren't the same as the big-box stores (9-6 weekdays, 9-4 Saturday), but it's worth it. �We were able to get nearly identical carpet and padding for about 40% less than Costco quoted us.
4.0
9 years ago We recently had new carpet installed and shopped around for the best deal. Lukes beat other dealers hands down for the type of carpet we wanted. They had several installers they recommended and ours did a great job.
4.0
9 years ago We were pleased with our experience with Luke's when we recently put new flooring in a couple of rooms in the house. We like their selection, prices, and they were very helpful in dealing with a problem when we needed to exchange some…