LUKE'S CARPET

4.1
|
19 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
LUKE'S CARPET 8438 W Gage Blvd, Kennewick, WA 99336-1075 509-737-1023 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.1
|
19 Reviews

Reviews


2.0
3 weeks ago Luke's carpet was fine, there installer was not very good.
1.0
7 months ago Went in to buy hardwood floor and waited about 30 min for pricing person never came back to give me prices. Walked back to desk to ask for prices again and they sent me back and said to wait that they would help me in a bit. worse customer service for flooring
5.0
last year Luke's Carpet is a design center for great variety of stone selection beyond your imaginations. A perfect place for your dream home decor selections.
5.0
last year This customer did not leave a comment.
5.0
last year We had a "bit" of a "hiccup" with another local supplier, and came to Luke's as we had successfully worked with them about 10 years ago. Sydney helped us in a very efficient and professional manner. Thank you!!!
5.0
last year I deal with Luke's weekly for a few reasons...Friendly people, Great prices and Outstanding service. They go above and beyond to make sure I get the right product and they do it in record time. Thanks for all your help.
5.0
last year This customer did not leave a comment.
5.0
2 years ago Always great service and great prices!
1.0
2 years ago Luke's sold us carpet out of different dye lots. When they didn't match we had to purchase another piece of carpet. They lost a customer over $300. Manager seemed to dig in, saying it wasn't their fault, while admitting their new floor person didn't know about dye lots.
5.0
2 years ago Lot's to choose from.
5.0
2 years ago Can't believe we wasted our time looking at other local home improvement stores for tile. Luke's has an amazing selection, great prices and friendly service with the added bonus of tea or coffee while you shop. We will be back.
3.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Love it!!!
4.0
3 years ago Good service and supplies, in most cases Lukes will have better/larger selection then most in one of the truely classic warehouse (a basketball type wood floor thruout which was a skating rink years ago). Big Selection Enjoy!
5.0
3 years ago I really enjoy my experiences at Luke's Carpet. Dave really helps tie up all the loose ends that arise in construction projects. I have worked with other flooring retailers with less than professional experiences. My main problem has always been having people meet deadlines. Luke's has not missed a delivery deadline yet. I had a preferred installer that did not work out and they helped work out finishing the job with another contractor. I would recommend them hands down and have always been pleased with the products I have purchased.
5.0
4 years ago I needed some work done on my carpet. The guy was so helpful he agreed to email me references for the type of work he does not do. This type of high-level customer service is awesome considering he is not making any money. But later, when I look to get new carpet, he will have my business. Thanks Marty from Luke's Carpet.
1.0
7 years ago Be wary of the contractors they send out to do install jobs. Luke's promises to back up their work 100%, yet seem to balk at actually doing so.
5.0
7 years ago Luke's Carpet offers a huge variety of products, very good service, and great prices. We have used them twice for interior projects and have been extremely satisfied. Luke's recommended installers have both been exceptional to work with. We like the wide range of products and huge library of samples to work with. Hours aren't the same as the big-box stores (9-6 weekdays, 9-4 Saturday), but it's worth it. We were able to get nearly identical carpet and padding for about 40% less than Costco quoted us.