Shaw Carpet Warranties

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Shaw Carpet Warranties
Awesome happens on Shaw floors every day. But sometimes, things can get a little too awesome. Like the time the baby threw her hands in the air—while holding a cup of juice.  Or when the dog came running across the room to greet you—muddy paws and all. When oh-no moments catch you by surprise, we have you covered.

We start with the most durable carpet fibers ever made. And then we throw in something extra, like lifetime warranties against stains and soils, and warranties for wear up to 20 years. You could say that’s extravagant, or even extraordinary. But when it comes to providing long-lasting comfort and style for your home, we say ordinary just isn’t good enough.
 
Take a closer look at the Shaw carpet warranty we offer for each of our carpet fibers. They’re our guarantee that the style and comfort you see and feel when you buy Shaw carpet is the same style and comfort you’ll enjoy for years to come.

The following warranties apply to the original purchaser for your residential use in an owner occupied residence. Warranties would not be applicable/valid in a rental home. 

Shaw does not recommend DIY installations for shaw carpet.

You can view or download your complete warranty by clicking here
Anso Nylon
 
Anso® Nylon:
 
  • Lifetime: Stain, Soil, Pet Urine Stains.
  • 20-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum.
  • Non-Prorated
  • Transferable
  • Labor Inclusive
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®
  • Stairs Included
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

Browse Anso Living Carpets
Browse Anso Colorwall Carpets
Browse Anso Originals Carpets


 
LifeGuard CrushResister Carpet Warranties
 
LifeGuard:
 
  • Lifetime: Stain, Soil, Stains Including Urine, Feces and Vomit. 
  • 25-Year: Texture Retention, Abrasive Wear, Quality Assurance
  • Limited Lifetime No-Wrinkle Guarantee
  • Limited Lifetime Tuft Bind/Zippering Warranty, Edge Ravel, Delamination
  • Limited Lifetime Waterproof Warranty
  • Non-Prorated
  • Transferable
  • Labor Inclusive
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®
  • Stairs Included
  • NOTE: LifeGuard carpet must be installed in accordance with Shaw Technical Installation Group guidelines and specifications
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

LIFEGUARD CRUSHRESISTER WARRANTY



Caress™ by Shaw

 
This special warranty is applicable to Caress by Shaw styles only:
 
  • Lifetime: Stain, Soil, Pet Urine Stains.
  • 20-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum.
  • Non-Prorated
  • Transferable
  • Labor Inclusive
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

CARESS CARE AND WARRANTY


 
Endura 3™ & Endura3™ SD
 
Endura3 
 
  • Limited Lifetime Stain
  • Limited Lifetime Pet Urine Stain 
  • 10-Year: Texture Retention, Abrasive Wear, Quality Assurance
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

Endura3 SD
 
  • Limited Lifetime Stain
  • Limited Lifetime Pet Stain - includes urine, feces and vomit (pet only)
  • 15 - Year: Texture Retention, Abrasive Wear, Quality Assurance
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

ENDURA3 AND ENDURA3 SD WARRANTY


EverTouch
 
EverTouch® Nylon:
 
  • Lifetime: Stain, Soil, Pet Urine Stains.
  • 15-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum.
  • 30 Day Customer Satisfaction (labor excluded).
  • Recyclable / Cradle to Cradle Certified®
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.


ClearTouch PET Polyester
 
ClearTouch® PET Polyester:
 
  • Lifetime: Stain, Pet Urine Stains
  • 15-Year: Soil
  • 10-Year: Texture Retention, Abrasive Wear, Quality Assurance, SoftBac® Platinum
  • 30-Day Customer Satisfaction (labor excluded)
  • 25% Recycled Content
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.


Warranties that apply to other Shaw carpets
 
For those Shaw carpets not made with Anso® nylon, EverTouch® nylon, or ClearTouch® PET polyester, below is a list of applicable warranties:
 
  • Limited 10-Year Quality Assurance Warranty
  • Limited 10-Year Stain and Soil Warranty
  • Limited 10-Year SoftBac® Platinum Warranty where applicable
  • NOTE: Improper installation and maintenance can cause problems with your carpet. Discuss installation, care and warranties with your retailer or call the Shaw Information Center at 800-442-7429 to discuss proper installation and care.

For more information, including informative sections on how to maintain your Shaw carpet, stain removal procedures, and the warranty service process, please refer to the Shaw Comprehensive Carpet Warranty brochure. VIEW or DOWNLOAD.