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Frequently Asked Questions

Carpet Information


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Carpet Q & A
Curious about carpet tile or maybe you need to contact Stainmaster. Get the answers to these questions and many more.

Where can I get more information about Shaw Contract Carpet Tile? 

Please visit or call 877-502-7429 for help.

Where can I find you product care guides online?

Please visit our Flooring Fundamentals section for comprehensive guides.

Where can I find the warranty for my new carpet on the website? 

Find general warranty information in our Flooring Fundamentals section or use our Contact Us page to have a complete warranty emailed, faxed or mailed to you. Please have the style information as well as the date your flooring was installed available.

How do I contact Stainmaster to discuss my stain and texture warranty or to get spot-cleaning information?

Visit or call 800-438-7668.

How do I contact Anso to discuss my stain and texture warranty or to get spot cleaning information? 

Call Shaw's Information Center at 800-441-7429.

How often does my Shaw carpet need to be cleaned? 

Shaw recommends that a professional service be performed by an IICRC certified firm. Cleaning should be performed every 12-18 months depending on the type and amount of traffic in the home but at least once every 24 months. If you decide to rent a do-it-yourself system, remember recommended carpet cleaning equipment and cleaning products should have certification in the CRI Seal of Approval Programs ( 

How do I find a certified cleaning company? 

Contact the Institute of Inspection Cleaning and Restoration Certification (IICRC) at or call 775-553-5458.