Carpet Q & A
Curious about carpet tile or maybe you need to contact Stainmaster. Get the answers to these questions and many more.
Where can I get more information about Shaw Contract Carpet Tile?
Please visit www.ShawContractGroup.com
or call 877-502-7429 for help.
Where can I find you product care guides online?
Please visit our Flooring Fundamentals
section for comprehensive guides.
Where can I find the warranty for my new carpet on the website?
Find general warranty information in our Flooring Fundamentals
section or use our Contact Us
page to have a complete warranty emailed, faxed or mailed to you. Please have the style information as well as the date your flooring was installed available.
How do I contact Stainmaster to discuss my stain and texture warranty or to get spot-cleaning information?
or call 800-438-7668.
How do I contact Anso to discuss my stain and texture warranty or to get spot cleaning information?
Call Shaw's Information Center at 800-441-7429.
How often does my Shaw carpet need to be cleaned?
Shaw recommends that a professional service be performed by an IICRC certified firm. Cleaning should be performed every 12-18 months depending on the type and amount of traffic in the home but at least once every 24 months. If you decide to rent a do-it-yourself system, remember recommended carpet cleaning equipment and cleaning products should have certification in the CRI Seal of Approval Programs (www.carpet-rug.org
How do I find a certified cleaning company?
Contact the Institute of Inspection Cleaning and Restoration Certification (IICRC) at www.iicrc.org
or call 775-553-5458.